Trainer with Czech and English

Job Title:

Trainer with Czech and English

Job Description

The Trainer I is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.

Essential Functions/Core Responsibilities           

• Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations            
• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment                       
• Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities     
• Accountable for achieving individual training performance metrics                    
• Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)                     
• Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations                      
• Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
• May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids
• Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation 
• Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis 
• Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures           

           

What you can expect from us

• Full-time work
• Work from the office on a 24 hour/7 days a week shift basis
• Employee benefit points: monthly allowance 41.6 EUR
• Daily meal allowance from the employer 6.6 EUR
• Work in our new offices in the very centre of Bratislava
• Snacks at the workplace - fruit, cereals
• Teambuilding activities: summer and Christmas festivities, monthly games and competitions, wellbeing workshops and more
• Opportunity to start your career in an international environment
• Comprehensive induction training (fully paid)
• Ongoing training and upskilling programmes through Concentrix University
• Professional development programs and career navigation to support your career growth

Experience the power of a game-changing career
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Information about the selection procedure

• Accessibility to Bratislava is a prerequisite, as the work takes place in our offices
• Fluent Czech and English is a prerequisite

Personality Requirements and Skills:

• Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred           
• Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)  
• Strong communication skills, both written and verbal           
• Proficient in  Microsoft Office
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable
• Self-starter, sense of urgency, and works well under pressure                      
• Strong attention to detail                       
• Sense of professionalism and ability to develop good relationships    
• Willingness to work a flexible schedule (rotating/night shifts, weekends)
• Proficiency in Czech (C2 level) and advanced English (minimum B2 level)

          

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

SVK Bratislava

Language Requirements:

Czech (Required), English (Required)

Time Type:

Full time

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