Job Title:
Customer Service Officer
Job Description
We are looking for amazing Customer Service Officers to join our Robina Contact Centre team on a Full time or Part Time basis. Start a rewarding career at Concentrix and join a diverse and passionate team, assisting vulnerable Australians to access Government entitlements. This is your chance to make a meaningful impact through amazing customer experiences.
About the role
As a Customer Service Officer, you will be tasked with handling both general and complex enquiries while using your excellent communication and problem-solving skills. Through attention to detail and active listening you will troubleshoot or resolve all enquiries while demonstrating the highest level of customer service.
What's in it for you?
Career stability - permanent opportunity with a global company, 80% of our frontline managers are promoted from within the business!
Engaging and comprehensive paid training
A diverse and inclusive work environment
Concentrix calendar of events
Fantastic amenities: Shared employee space with Chill Out Zone, Ping Pong Table, free barista-style coffee and fruit baskets delivered weekly
Key Role Details:
Hourly rate of $28.74 + Super (Annual package $63,321)
Monthly incentives of up to $480 (Up to $5,760 per year on a pro-rata basis!)
Full-Time: Monday to Friday, minimum of 38 hours between 7 AM - 6 PM
Part-Time: Minimum 20 hours (Rosters between 8AM to 4PM available)
Multiple October Start Dates
Full time paid training
Centrally located next to Robina Town Centre
Who are you?
You believe quality customer service is paramount when dealing with customers. No call centre experience necessary but customer service skills are a must!
Must be an Australian Citizen and at least 18 years of age
Eager to work towards goals and targets
Confident and capable in using computers and systems
Passionate about customer service
Keen to learn new skills and refine existing ones too
Excellent verbal and written communication skills
About Concentrix
Concentrix is a global leader in customer experience (CX), serving over 2,000 clients, including 155+ Fortune Global 500 brands. Our team thrives on solving complex problems and creating game-changing experiences for customers.
With operations in 70+ countries and the ability to communicate in over 150 spoken languages, we pride ourselves on investing in our people and providing career growth opportunities.
If you are excited to take on a new challenge and join a team that is creating game-changing journeys for employees and customers, APPLY NOW!
Applicants must be at least 18 years of age and pass a police check and other pre-employment checks
Concentrix is an equal opportunity employer. Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.
Location:
AUS Gold Coast - Robina Town Centre Dr Lvl2
Language Requirements:
Time Type:
Full time
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