Job Title:
Member Support Specialist Townsville
Job Description
Join Our Expanding Team – Over 20 New Roles!
We're excited to announce that our Australian Super team is growing rapidly due to our thriving business. We are looking for passionate customer experience professionals eager to support one of the nation's leading superannuation funds.
Whether you have contact centre experience or are new to the industry, we value your passion for service and commitment to making a difference. With full training provided and a clear path for career development, this is an excellent opportunity to grow your skills in a supportive, professional environment.
What We Offer:
Comprehensive Training: You’ll receive structured onboarding and ongoing coaching — we’ll ensure you’re fully equipped to succeed.
Work-Life Balance: Monday to Friday roster with rotating shifts between 7:00 am and 8:00 pm — no weekend work required.
Competitive Salary: $28.12 per hour + superannuation, plus access to performance-based incentives.
Modern Office Location: Based in our scenic and well-equipped South Townsville office (7 Tomlins Street).
Flexible Employment Options: Both full-time and part-time opportunities available.
Career Progression: 80% of our frontline leadership team began in this role — we’re serious about internal growth.
Supportive Culture: Enjoy a positive team environment with regular social events, wellbeing programs, and a relaxed dress code.
What You’ll Be Doing:
Delivering Exceptional Support: Handle inbound calls and assist customers with a wide range of superannuation enquiries — including online access, contributions, pension accounts, withdrawals, and investments.
Using Systems Effectively: Navigate internal platforms to resolve queries efficiently and accurately.
Maintaining Security and Compliance: Ensure the protection of personal information and adhere to relevant guidelines and procedures.
Providing Clear Guidance: Direct customers to appropriate resources and further support when needed.
What We’re Looking For:
Strong communication and interpersonal skills with a professional, friendly approach
Ability to multitask and work confidently across multiple systems
Composure and resilience when handling complex or high-pressure interactions
Eagerness to learn and take on new challenges
A team-oriented mindset with a strong sense of personal accountability
Working Holiday Visa Holders encouraged to apply!
If you’re looking for a stable, rewarding role with real opportunities for growth, we’d love to hear from you. Apply today and discover where a career at Concentrix can take you!
Applicants must be at least 18 years old and have full working rights in Australia, with the ability to complete background, police, and credit checks.
Location:
AUS Townsville - River Quays, Level 6, 7 Tomlins Street
Language Requirements:
Time Type:
Full time
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