Job Title:
Member Support Specialist Brisbane
Job Description
The Member Support Specialist position interfaces with customers via chat messaging, inbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.
We’re Growing – 20+ new roles on our Australian Super team!
Our Australian Super team is expanding rapidly, and we’re looking for dedicated customer experience professionals to join us. As part of our team, you’ll support one of the nation’s most biggest superannuation funds, helping members navigate their financial futures with confidence and clarity.
Whether you have contact centre experience or are new to the industry, we value your passion for service and commitment to making a difference. With full training provided and a clear path for career development, this is an excellent opportunity to grow your skills in a supportive, professional environment.
What We Offer:
Comprehensive Training: You’ll receive structured onboarding and ongoing coaching — we’ll ensure you’re fully equipped to succeed.
Flexible Start Dates: Multiple intakes available across September and October to suit your availability.
Work-Life Balance: Monday to Friday roster with rotating shifts between 7:00 am and 8:00 pm — no weekend work required.
Competitive Salary: $61,955 per annum + 12% superannuation, and performance based incentives.
Modern Office Location: Based in the heart of Brisbane CBD, just across from Central Station
Flexible Employment Options: Both full-time and part-time opportunities available.
Career Progression: 80% of our frontline leadership team began in this role, we’re serious about internal growth.
Supportive Culture: Enjoy a positive team environment with regular social events, wellbeing programs, and a relaxed dress code.
What You’ll Be Doing:
Delivering Exceptional Support: Handle inbound calls and assist customers with a wide range of superannuation enquiries — including online access, contributions, pension accounts, withdrawals, and investments.
Using Systems Effectively: Navigate internal platforms to resolve queries efficiently and accurately.
Maintaining Security and Compliance: Ensure the protection of personal information and adhere to relevant guidelines and procedures.
Providing Clear Guidance: Direct customers to appropriate resources and further support when needed.
What We’re Looking For:
Strong communication and interpersonal skills with a professional, friendly approach
Ability to multitask and work confidently across multiple systems
Composure and resilience when handling complex or high-pressure interactions
Eagerness to learn and take on new challenges
A team-oriented mindset with a strong sense of personal accountability
Ready to Apply?
If you’re looking for a stable, rewarding role with real opportunities for growth, we’d love to hear from you. Apply today and discover where a career at Concentrix can take you!
If you’re after a role with stability, growth opportunities, and a team that’s got your back, we’d love to hear from you. Apply today and see where a career with Concentrix could take you.
Location:
AUS Brisbane - 288 Edward Street
Language Requirements:
Time Type:
Full time
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