Customer advisor with Swedish/Norwegian/Danish/Finnish for streaming and Broadband provider

Job description:

• Provide assistance via phone, email or chat
• Deliver technical support for the streaming company,
• Address contract and billing inquiries thoroughly and efficiently,
• Handle and process customer complaints with empathy and professionalism,
• Serve B2B and B2C clients on inbound calls as first and second line support,
• Deal with outbound calls for administrative tasks eg. gathering feedbacks or late payment calls and similar.

Requirements:

• Service-oriented thinking with focus on customer experience
• Fluency in Swedish/Norwegian/Danish/Finnish (C1 level), and English written and verbal (B2),
• Outstanding communication skills
• Administrative and technical knowledge
• Strong communication skills and good listener,
• Minimum 6 months of experience in customer service,
• Willingness to perform soft selling and upselling.

Nice to have:

• Experience with CRM system.

We offer:

• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Team-building events to foster a collaborative work environment.
• Team leader support at every stage of cooperation.
• Contract of employment or contract of mandate.