Summary
The Account Receivable Supervisor (ByteDance) oversees end-to-end Invoicing and Collections Process, ensuring timely and accurate invoicing, effective client portal management, and proactive collections support. This role provides day-to-day supervision, drives performance against DSO and billing KPIs, and acts as the primary escalation point for internal stakeholders issues.
Description
Operational Oversight:
- Supervise invoicing and collections process
- Ensure invoices are prepared, approved, and submitted accurately and on time
- Oversee client portal management, ensuring all the necessary steps for the Invoice to finally push to payment status in portal are completed.
- Monitor portal status, invoice rejections, resubmissions, and approvals to prevent billing delays
- Facilitate the Weekly cadence with Sales, Operations Team to track Invoicing status
- Partner with Sales, Operations to resolve billing issues efficiently
- Track root causes of disputes and implement corrective and preventive actions
- Drive collections activities including payment follow-ups and escalation of overdue balances
- Monitor AR aging, unapplied cash, and deductions to minimize DSO impact
- Identify payment risks and implement mitigation plans in coordination with internal stakeholders
- Serve as the main Accounts Receivable point of contact
- Provide regular updates on invoicing status, collections, disputes, and cash receipts
- Participate in client calls and internal meetings related to billing and collections performance
- Supervise AR POC supporting the account, ensuring clear task ownership and accountability
- Review work quality, prioritize deliverables, and ensure timely resolution of issues
- Ensure adherence to standard operating procedures, internal controls, and audit requirements
- Identify opportunities to improve billing accuracy, cycle time, and collections efficiency f
- Support automation, system enhancements, and process improvements related to client invoicing
- Ensure compliance with SOX, audit, and internal control standards
Candidate's profile:
- Bachelor’s degree in Accounting, Finance, Business Administration, or related field (or equivalent internal experience)
- 4years of experience in Invoicing, Billing, Accounts Receivable, and Collections
- Hands-on Project Management experience and should be capable of leading project workstreams end-to-end
- Proactively identifies risks, gaps, and improvement opportunities
- Workforce Management (WFM) background preferred, including exposure to capacity planning, reporting, scheduling, operational analytics
- Must be a self motivator, accountable & should have team handling skills.
- Strong internal stakeholder management and collaboration skills
- Strong analytical skills with high attention to detail
- Excellent written and verbal communication skills
- Ability to work independently in a work-from-home environment
- Willingness to travel to Manila as required
- Amenable to mid-shift schedule (1:00 PM – 11:00 PM), willing to render overtime
