Dynamics 365 Customer Engagement (M/W/D)

Description

We are seeking a seasoned Dynamics 365 Customer Engagement professional with strong technical acumen and functional expertise in Dynamics CE.

Qualifications:

• Proven track record in Dynamics 365 and CE, architecture, or similar roles.

• Extensive experience in the technical and functional aspects of Dynamics CE

• Demonstrated expertise in implementations and the management of ERP software, including integration with third-party systems.

• Ability to create and maintain comprehensive system documentation and ERP process instructions.

• Strong teamwork skills, with the ability to collaborate effectively in a cross-functional team environment.

• Excellent communication skills, capable of articulating technical concepts to non-technical stakeholders and fostering productive collaboration.

Required Skill Set:

• Experience with Customer Engagement Extensibility.

• Strong analytical and problem-solving skills, with the ability to address complex technical challenges and propose effective solutions.

• Experience in system integration and interfacing with third-party systems.

• Understanding of ERP system architecture and best practices.

• Experience in delivering technical or functional training and knowledge transfer sessions.

Technical Skills:

• Experience in Dynamics Customer Engagement

• Background experience in Dynamics 365customer service and sales functionality, customizations, and administration.

• Knowledge of system integration and interfacing techniques.

• Starter Kit configuration.  In-depth knowledge of Dynamics 365 Customer Engagement architecture and customization development will be required

• Understanding of ERP system administration and best practices.

• Experience with version control systems and development tools (e.g., Azure DevOps, GitHub).

• Proficiency in documenting technical designs and system configurations.

• Dynamics 365 Customer Engagement Online

• Knowledge in Dynamics 365 modules, Customer service, Omnichannel, Sales and Field Service etc.

• Understanding of cloud technologies and their implications for ERP systems.