Microsoft Power Platform Engineer Customer Service

Summary

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

Description

We are looking for a seasoned Power Platform Engineer with experience in Power Platform development. This role emphasizes developing and implementing governance strategies, best practices, and customized Power Platform solutions. The ideal candidate will be skilled in leveraging the Power Apps and Power Automate Studio and Power Platform Admin Center to assist customers with architectural design, troubleshoot existing applications, and establish governance frameworks tailored to organizational needs.

This role is ideal for individuals passionate about empowering organizations through innovative and secure Power Platform solutions while championing best practices in governance and administration.

Qualifications:

• Experience Level: Intermediate to expert in Power Platform governance, administration, and Power Apps development.

• Technical Expertise: Advanced knowledge of Power Platform Admin Center and Center of Excellence Starter Kit configuration.

• Power Platform Technologies: Strong proficiency in Power Apps (Canvas and especially Model Driven Apps), Power Automate (cloud and especially desktop flows), Dataverse, Power Pages and other Power Platform components.

• Enterprise Focus: Demonstrated experience in Power Platform administration and support within large-scale environments.

• Training & Troubleshooting: Skilled in delivering technical training and resolving complex application issues.

• Problem-Solving & Collaboration: Excellent analytical and collaboration skills.

• Communication: Strong ability to engage with key stakeholders and cross-functional teams.

• Certifications: Advanced Microsoft certifications preferred.

• Consulting Experience: Previous customer-facing roles are highly desirable.

• Continuous Learning: Strong commitment to staying updated on modern engineering practices and tools.

Required Skill Set:

• Power Platform Development

  • Develop and maintain Power Apps solutions with a focus on model driven apps development and architecture.

  • Development of Power Pages.

  • Knowledge of Application Lifecycle Management (ALM) via Solutions.

  • Experience in setting up, troubleshooting and optimizing Power Automate desktop flows.

  • Familiarity with integrating data from Dataverse, SharePoint, and other sources.

  • Ability to provide technical training and guide customers through architectural decisions for custom Power Apps solutions.

• Power Platform Administration & Governance

  • Administer and support Power Platform environments, including Power Apps, Power Automate, and Power Platform Admin Center (PPAC).

  • Deep understanding of Dataverse, governance strategies, environment planning, and security.

  • Expertise in developing environment strategies (environment types, purpose, security roles).

  • Proficiency in licensing (standard vs. premium), capacity planning, and Data Loss Prevention (DLP) policies.

  • Analytical skills for reporting and data analysis within PPAC and M365 audit logs.

  • Capable of establishing and managing a Power Platform Center of Excellence (CoE).

Desired Skill Set:

• Dynamics 365 Customer Engagement

  • Up to date product knowledge in Dynamics 365 Customer Engagement modules:

    • Dynamics 365 Sales.

    • Dynamics 365 Customer Service.

    • Dynamics 365 Customer Insights – Journeys.

    • Dynamics 365 Field Service.

• Dynamics CRM On-premises

  • Enterprise level administration and development focused specifically with: 

    • CRM infrastructure installation and configuration.

    • CRM deployment configuration.

    • CRM customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows).

    • CRM integration.

    • Dynamics CRM Cloud Migration.

  • Knowledge in CRM 2015+ build versions and upgrade experience. 

  • Architectural experience for Dynamics CRM on-premises.

  • A strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting.

  • Environment health assessment experience.

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