Customer Service Specialist

Job Title:

Customer Service Specialist

Job Description

New year! New Career! 

Join Our Team as a Customer Service Specialist

As a part of our team, you will work with one of Australia’s leading superannuation funds at our vibrant Ballarat delivery centre. Bring your exceptional customer service skills to a new career commencing on the 6th of January, 2025.

We are looking for passionate Customer Service Specialists to join us in processing billions of transactions, automations, and interactions, utilising proprietary data and insights to drive transformative solutions for industry-leading companies and visionary startups alike.

At Concentrix, we power the world’s best brands today and into the future. We are not just a global technology and services company but much more. We are human-centered, tech-powered, and intelligence-fuelled, helping over 2,000 clients worldwide solve their toughest business challenges every day.

Secure your future with contracts being issued before Christmas.

Key Role Details:

• Start date 6th January 2025
• Operational Hours: Monday to Friday 8am – 8pm, Saturday 9am to 5pm 
• Permanent, full-time onsite opportunities at out our Mt Helen- Ballarat site
• Hourly rate: $27.17 + super and penalty rates. Performance bonuses ensure your hard work is recognised. 

Key Responsibilities:

• Be the first point of contact for customer service and account management
• Deliver a personalised experience for each enquiry
• Support customers through multiple channels. Commencing on our voice line and moving towards other channels such as web messaging, smart phone apps, social media enquiries and email
• Guiding customers through the eligibility criteria for release of super.
• Communicating with third party authorities and financial advisors relating to customers accounts
• Handling of customer objections and complaints
• Adherence to key performance indicators KPI’s and legislative requirements

Who are you?

You believe quality customer service is paramount when dealing with customers. Whilst contact centre experience is advantageous, exceptional customer service skills are a must!

• Able to demonstrate empathy and understanding of customer emotions and situations.
• Strong resilience to adapt to changing environments and handle challenging situations with ease.
• Keen to comprehend individual customer needs and tailor solutions accordingly.
• Proficient in navigating multiple computer systems and programs efficiently in a fast-paced setting.
• Passionate about customer service with excellent communication skills to engage effectively with clients.
• Driven by the ability and motivation to meet and exceed targets and KPIs.
• Possess efficient investigation and problem-solving skills to resolve customer issues promptly.
• Adaptable and quick to retain product knowledge in dynamic and evolving market conditions.

What's in it for you?

• Become part of an award-winning team that is genuinely passionate about making a difference! 
• 4 Weeks full time paid training
• Permanent opportunity with a global company with future opportunities for progression, 80% of our frontline managers are promoted from within the business.
• Enjoy a vibrant team culture in an inclusive environment
• Reward and recognition programs
• Perks and partnership discounts with well-known brands
• Concentrix calendar of events – we will always make time for cake. 
• Prioritise your health and well-being hub with , social clubs, and more! 
• Free Parking and public transport options close by

APPLY NOW! and embark on a rewarding career journey with us at Concentrix! 

*Applicants must be at least 18 years of age, have full working rights in Australia and ability to complete background and police checks.

Concentrix is an equal opportunity employer. Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.

Location:

AUS Ballarat Corner University Drive and Vincent Drive

Language Requirements:

Time Type:

Full time

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