Job Title:
Specialist, Renewal Sales (Mandarin Speaker)
Job Description
The shortlisted candidate will support an existing customer base to cultivate and build strong customer relationships throughout the customer lifecycle, ensuring satisfaction and engagement. This role is also responsible for developing a strong understanding of the product or service to effectively address customer questions and concerns, while actively driving adoption and usage rates across accounts.
- Conduct regular health checks to assess product satisfaction, adoption, and perceived value
- Develop strong product knowledge to confidently address objections and explain key functionalities
- Deliver presentations and training sessions (both online and in-person) to large audiences (min. 30 pax), driving adoption and showcasing product features
- Connect directly with customer accounts to run onboarding and training sessions, identifying upsell and cross-sell opportunities
- Document and track both qualitative and quantitative feedback through surveys, phone calls, and emails using internal systems
- Capture and analyze the “Voice of the Customer,” including expectations, experiences, satisfaction levels, and potential churn indicators
- Proactively address customer concerns or barriers to usage through timely and appropriate communication
- Created comprehensive customer success strategies for every stage of the client journey—from the transition post-sales to driving advocacy and ensuring successful renewals
- Collaborate with internal teams and management to continually enhance the customer experience
Requirement:
Language – Fluent in Mandarin and English (both written and spoken)
Sales Experience – Proven track record in sales, preferably B2B Enterprise
Customer Success – Experience managing customer relationships, driving adoption, and ensuring retention
Training Ability – Capable of conducting onboarding, training sessions, or workshops for customers (both online and in-person)
Presentation Skills – Confident in presenting to small and large groups, able to clearly explain product features
CRM Proficiency – Comfortable using CRM tools to track communication, engagement, and follow-ups
Experience in high-volume calling
Experience learning new technology and data
Problem solving skills
Excellent knowledge of MS Office programs
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
Language Requirements:
English (Required)
Time Type:
Full time
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