Customer Service Representative (Italian-speaking) - On-site NW02

Experience the power of a game-changing career  

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.  

If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more. 

Career growth and personal development 

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. 

What you will do in this role 

As a Customer Service Representative on our team, you will: 

- Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users’ demands 
- Log call details onto call management systems and provide response and resolution within SLA 
- Maintain service and product knowledge and expertise associated with applications specific to individual customers 
- Escalate potential service issues initially with Mentor 
- To follow all the processes and procedures of the project 
- Ensure contractual SLA is maintained 

Your qualifications 

Concentrix is a great match if you: 

- Have a proficient or bilingual level of Italian, and advanced level of English 
- Have good disposition to work in a customer service environment 
- Have customer care skills – ability to listen to and understand the customers’ need 
- Can take ownership of, and progress calls to resolution or to escalate call to resolution 

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role. 

What’s in it for you 

In this role, we offer benefits that help you support your unique lifestyle: 

- Full-time 39 hours/week permanent contract: rotative between Monday and Saturday, between 09.00 to 20.00
- Salary 19 000 euros gross/year + up to 2 000 euros gross/year in bonus 
- Central location in Barcelona
- Bring-a-friend (referral) bonus opportunities 
- Full paid training on the company and the project you'll be working on 
- Career development programs, specialized courses, and language classes  

Experience the best version of you! 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” 

Concentrix is an equal opportunity employer  

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 
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