Description
Why join us.
Concentrix is expanding its
community of game changers to Accra. We invite you to join us in driving
innovation in one of the most competitive BPO regions in the world and be part
of our transformation efforts.
Without continual growth and
progress, such words as improvement, achievement, and success have no meaning. Concentrix is searching for an
individual with drive and purpose to join our ambitious team of thought
leaders, as a Professional BI Specialist (TCF).
Come join our fun-loving global
community of more than 110,000 passionate people who work across 160 locations
in over 50 countries delivering exceptional customer experiences for some of
the world’s leading brands.
Being a people-first company, we put people at the
heart of our business, and this is when everything comes alive. You should
be practical thinking and have a passion for efficiency in all that you do.
We
want someone thorough, with a hawk’s eye for detail and enough foresight to get
the job done in the most efficient and innovative way.
If you think you can show us the
meaning of improvement, achievement, and success, then apply today.
What you'll be doing:
To support the development and
implementation of data-driven business intelligence solutions on strategic
client accounts with a strong emphasis on practical and quantifiable outcomes
derived from advanced analytical insight.
To differentiate in the
outsourced contact center market by leveraging sophisticated BI tools and
techniques to create actionable insights that drive operational excellence.
To lead, create, and support the
implementation of practical, measurable, and successful business intelligence
solutions based on structured analytical methodologies and the insights
generated therein.
What you'll need:
- Educational Background: Degree level qualification in any
discipline (science or data-related fields preferred).
- Professional Standards: First-class working standards, reflected in
approach and attitude.
- Communication Skills: Experience in conveying complex information
clearly and concisely, ensuring that tangible actions are agreed upon.
- Analytical Skills: Proven understanding of fundamental statistical
and data analysis techniques. Familiarity with methodologies like Six
Sigma or Prince 2 is advantageous.
- Numeracy Skills: Strong numeracy and data analysis skills are
essential.
- Solution Development: Ability to develop practical BI solutions
based on data-driven insights.
- Documentation and Presentation: Expertise in creating high-level
presentations, reports, and documentation.
- Problem-Solving: Demonstrable methodological approach to
problem-solving and analytics.
- Communication: Exceptional written and verbal communication skills,
with the ability to communicate effectively with internal and external
clients at all levels of seniority.
- Technical Proficiency: Strong computer literacy with proficiency in
tools like Excel, SPSS (or similar), Minitab, and other BI tools.
- Organizational Skills: Excellent planning, organizational, and time
management skills.
- Industry Experience: Experience in call center management and
supporting change management initiatives is preferable.
- Innovation: Demonstrates innovative problem-solving skills and a
proactive approach to challenging the status quo in a diplomatic manner.
- Project Management: Experience in project management is
advantageous.
- Public Communication: Ease with public communication, both with
large groups and individuals.
- Logical Thinking: Demonstrates logical thought processes in
analytics and BI.
- Measurement: Understanding of the applicability of various
measurement tools and techniques.
- Results-Oriented: Commitment to high personal standards, a desire
to achieve, and a drive to develop both self and others.
- Proactive Initiative: Actively puts forward new ideas to
management, persuading others to accept alternative views through
discussion, explanation, and reasoning.
Take this opportunity to advance your career with our collaborative team
of game-changers.
If this sounds like you, join us
in Accra!
