Real Time Analyst - Customer Service

Location

Amman, Jordan

Apply Now

Job Title:

Real Time Analyst - Customer Service

Job Description

Are you a #Gamechanger with a strong background in Customer Service Operations?
Would you like to start a new career in one of the TOP BPO Companies in the world?
Are you ready to change the Status Quo?
Are you interested? Do not hesitate to apply!
We are looking for a Real Time Analyst to join our Amazing Team in Amman, Jordan!

Responsibilities:

Control of employees attendance and report this information to the Manager at regular intervals throughout the day
Preparation of daily and monthly schedules
Communication with the Manager to ensure timely providing of information about employee changes
Analysis of the most common problems and their creative solving to improve the quality and efficiency of customer service
Daily monitoring of the implementation of KPIs
Other tasks assigned by the Manager

Requirements:

Advanced Excel skills
Flunet in Arabic and English B2 language skill
Skill in verbal and written communication to analyze, interpret and address customer needs
Ability to be flexible and quickly adapt to changing business needs and processes
Skill in problem-solving and conceptual thinking
Knowledge of scheduling systems
Ability to work in a time critical environment

Location:

JOR Amman - Suliman Al Nabulsi St, Abdali Mall Building, Abdali Boulevard, Amman, Jordan

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Apply Now