Retention Specialist with Romanian

Job Title:

Retention Specialist with Romanian

Job Description

Shape the Future of Entertainment as a Consultant in Sofia!

Who We Are:
We’re a human-centered, tech-powered, intelligence-fueled company. We design, build, and run enterprise-wide technology solutions that touch hearts and move markets. 

Who Is Our Client:
 А leading GameTech company, is rapidly expanding across Europe and Latin America. Operating in 16 markets with its prominent brands.

Your Typical Day:

As a Retention Specialist, you will be identifying at-risk users based on specific metrics (reduced login frequency, feature inactivity) and proactively reach out to understand their challenges.  For example, issues with account creation and payment related queries. You will follow all existing and new processes to serve the customer, increasing customer experience and driving efficiency.

Key Responsibilities:

• Serve as a knowledgeable consultant for customers in the sports industry.

• Build sustainable relationships and trust with customers through open and interactive communication.

• Provide exceptional service, ensuring customers are satisfied with the solutions provided while adhering to company policies and procedures.

• Offer feedback and recommendations to optimize internal processes.

What You Need:

• Fluency in Romanian, both written and verbal

• Good command of English, both written and verbal

• Excellent communication skills

• Good typing and computer skills (MS Office applications)

• Ability to explain complex concepts clearly and concisely

• Organizational, decision-making, and analytical skills

• Team player with a positive attitude

• Previous experience in a customer service center or in a sales position is an advantage

What You Can Expect from Us:

• Full-time role with flexible working hours from Monday to Saturday, between 8:00 AM and 9:00 PM

• Competitive salary with monthly performance-based bonus

• Convenient office location, close to bus stations and the metro

• Comprehensive initial training and onboarding (fully paid)

• Continuous training and upskilling programs through Concentrix University

• Professional Development and Career Navigation programs to support your career growth

• Health and Wellbeing initiatives

• Relocation support if needed (accommodation and travel expenses)

• Additional benefits including Health and Life Insurance, Multisport card, Transport allowance, Bonuses for significant life events, Additional paid leave for education, Corporate discounts, Company events, and more!

Experience the Power of a Game-Changing Career:
Are you looking for what’s next? Join us, a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries. We’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.

Send us your CV now to open the door to new career opportunities! We look forward to meeting you.

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Romanian

Time Type:

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