Partner Specialist with Spanish language

At Concentrix we continue to offer revenue generation services under the B2B Sales Services business line now with an expanded global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies. 
 
We are an inclusive, diverse, and expert team of more than 3 000 sales, customer success and business professionals around the world. 
 
We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners. 
 
Join us!   
 

What the role looks like: 

• Drive customer retention and revenue growth for an established customer base

• Achieve defined metrics by enabling the sale of products/services to a portfolio of strategic channel engagement partners 

• Provide accurate weekly/monthly/quarterly sales forecasts 

• Conduct monthly/quarterly consultative reviews and health checks analyzing business needs 

• Create talk tracks specifically related to customer health and use predictive data to identify ‘at-risk’ customers   

• Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and leverage feedback to drive change 

• Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and internal teams   

• Facilitate and drive calls with channel partner to share best practices, communicate and drive channel programs and strategic growth opportunities to expand business   

• Ensure value visible to client by sharing insights with proactive engagement on key initiatives   

• Create, develop and deliver training to the sales team, sharing key learnings and reinforcing the unique value and benefits of products 

• Manage high volume of customer contacts through phone and email each day  

•  Ensure high level of professionalism during all interactions with customers and prospects   

• Effectively partner and build strong business relationships with both internal and external stakeholders and global peers to ensure customer expectations are met   

• Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience 

• Maintain a high level of CRM hygiene to ensure all relevant data is captured in a timely and consistent manner 

• May potentially attend vendor events 

• This is a standard working time position – Monday - Friday - 9:00 till 18:00 
   

Your profile: 

• Fluent level of English and Spanish – both written and spoken 

• 2+ years of experience working in a customer service or sales role 

• Experience working with CRM systems (SalesForce / MicrosoftDynamics preferred) 

• Experience in coaching others or training delivery preferred   

• Demonstrated ability to maximize revenue through best practices   

• Quick and being able to work in 

• Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships  

• Keen on new technologies 

• Strong problem-solving skills 

• Ability to manage multiple tasks effectively, with proven success 

What we offer:  

• Mentoring, training, and career development programs  

• Happiness programs and internal social events  

• Additional medical plan: health and dental care (fully covered by the employer)  

• Voluntary Sport Card (Multisport)  

• Monthly food allowance  

• Birthday Time Off  

• Volunteer Time Off