Job Title:
Senior AR Coordinator / Credit Manager (W/M) - Abidjan - Bilingue (FR/EN)
Job Description
Senior AR Coordinator (W/M) – Ivory Coast – English
Join a team dedicated to excellence in customer relations ! 🌟
About Us
Concentrix is an international company operating in over 70 countries. As specialists in improving customer experience and optimizing business processes, we help companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.
Your responsibilities as a Senior AR Coordinator
Collections
· Prepare relevant and applicable debtor documents and submission thereof on customer portals
· Preparing Reconciliations on debtor accounts
· Prepare and distribute reports on Items in dispute and update report with actions taken to resolve
· Investigate and resolve queries & discrepancies on debtor accounts
· Handle customer queries and complaints and escalate to relevant departments/managers where applicable
· Resolve assigned Salesforce queries and follow up with applicable parties where required.
· Participate in financial audits and company audits
· Review and authorise requests for unblocking on Salesforce
· Assist in the preparation of all adhoc and monthly reports
· Monitor 3rd party debtor accounts and update respective records
· Deal with queries from the 3rd parties and Legal Companies
· Maintain records of all accounts handed over to both 3rd party collections and legal companies
· Collections on High Value or Assigned Accounts
Cash Application
· Assist to Trace and Confirm payments received for debtor accounts
· Resolving complex issues or discrepancies related to cash application, including researching, and analyzing payment data
· Manage Allocations of Credits and On Account payments on debtor accounts. Report on all unapplied payments with reasons for non-allocation
· Management of small balances on customer accounts
· Review and prepare accounts for Write Off. Obtain Authorisation thereof and action applicable Write Off’s
Direct Debit Management :
· Generate Direct Debit files for submission to the bank
· Manage the timeous loading of the Unpaid Direct Debit Transactions on customer accounts
Administration of Customer Refunds :
· Review information submitted for customer refunds, confirm, and submit for authorisation and then processing to AP. · Updating of Customer Bank Details for refunds
Adhoc :
· Participate in financial audits and company audits. · Assist with month-end and year-end financial close activities, including preparing and analyzing reports
· Support LNF Collections manager with ad-hoc projects or tasks related to cash management or accounts receivable as needed
· Month end entry for CLOSD
· Withholding tax, payment gap management
Other related/applicable duties as assigned by the Collections Manager
Technical Competencies :
. Advanced Knowledge of and experience using Excel, Word, and Outlook Advanced
. High standard of numeracy, accounting knowledge with accuracy and
attention to detail
Other Qualifications/Requirements :
· High School Qualification with Mathematics & Accounting preferably
· Post School Accounting Certificate/Diploma/Degree
· Previous experience in cash application, accounts receivable, or a related
financial role is preferred.
· Familiarity with financial software and systems & basic accounting principles.
· Experience in working with targets and tight deadlines.
Ready to take on this challenge? Join the Concentrix adventure, where innovation and customer satisfaction come together! 🚀
Location:
CIV Abidjan - Plateau, Immeuble Le Workshop Quartier Indenié, 6 rue des Sambas
Language Requirements:
Time Type:
Full time
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