Head of Operations

Job Advert

If you’re a confident decision maker who is driven by results, whilst nurturing your people and teams, then joining Concentrix as Head of Operations could be your calling.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

We’re on the hunt to find a leader to drive success Yodel team. Based in our Cape Town office, this opportunity requires a well experienced and highly organised individual to lead your teams to deliver industry leading customer service.

If you’re the type of person who takes note of people’s key strengths and knows exactly how to use this to your advantage to help find solutions, then you’re already ahead of the game.

A critical eye for detail and strategic way of thinking will get you far in this role, while a genuine knack for communicating and leading by example is sure to impress us.

We want someone who has excellent communication skills on all levels, someone who values and nurtures relationships.

If you have a proven track record of achieving positive results in the BPO sector and can work well under pressure, then take this moment to apply today.

What you will do in this role

• Identify opportunities to exceed on delivery of operational objectives, maximise revenue and achieve business objectives
• Ensure optimisation of best practice to deliver a best in class operation in all work streams
• Manage budget to optimise P&L, holding a balance sheet on key roles and ensuring that the commercial principles are adhered to
• Develop, measure and report on key account objectives
• Ensure change control framework is adhered and reported, feeding into the monthly invoice cycle
• Support people objectives with regards to recruitment, training, quality and driving engagement
• Ensure compliance framework standards and policies are met and adhered to
• Communicate key messages within the campaigns by working with the management team and our ambassadors
• Lead and working closely with clients, key internal and external stakeholders across regions and other support areas to ensure alignment of plans and initiatives

Your qualifications

Concentrix is a great match if you have:

• 12 months' experience in a senior Operations Manager position
• Excellent communication and negotiation skills
• Experience in shaping and formulating operational strategic plans
• Demonstrable experience of senior stakeholder management
• The ability to deliver agreed programmes of work and embed initiatives for improvement

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with the South African law, only applicants who are legally authorised to work in SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.