Summary
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Join us and be part of this journey towards greater opportunities and brighter futures.
Description
Transform Enterprise Customer Service with AI-Powered Automation
Concentrix is looking for a technically-minded Product Manager with deep enterprise software experience to lead our conversational AI platform. If you have an engineering background and have built AI products that actually solve real business problems, we'd love to talk.
About the Role
You'll be the product leader for a sophisticated conversational AI platform that helps enterprises automate customer interactions across voice, chat, and messaging channels. This isn't just another chatbot – we're building intelligent, context-aware systems that handle complex, multi-turn conversations at enterprise scale.
Our platform combines advanced natural language understanding with seamless integrations into existing enterprise infrastructure. You'll work directly with Fortune 500 customers who depend on our technology to handle millions of customer interactions while maintaining the quality and compliance standards their businesses require.
What You'll Do
Strategic Product Leadership
- Product Strategy: Define the technical roadmap for our AI platform, balancing cutting-edge capabilities with enterprise reliability requirements
- Market Analysis: Research competitive AI solutions and emerging technologies (including agentic AI approaches) to inform product direction
- Technical Decision Making: Partner with engineering leadership to make architectural decisions that impact scalability, performance, and customer outcomes
- Stakeholder Alignment: Translate complex AI capabilities into clear business value propositions for executive stakeholders
Cross-Team Technical Coordination
You'll orchestrate product development across four specialized engineering teams:
- Orchestration Team: Conversation flow engine, intent routing, and session state management
- Integration Team: Enterprise connectors (Salesforce, ServiceNow, CCaaS platforms), API design, and webhook infrastructure
- Reporting Team: Real-time analytics, observability tools, and customer-facing dashboards
- Channel Gateway Team: Voice processing, webchat widgets, SMS/messaging, and new channel development
This role requires deep technical understanding to manage complex dependencies, coordinate releases, and ensure system-wide performance and reliability.
Enterprise Customer Engagement
- Technical Discovery: Lead customer technical evaluations, understanding integration requirements and enterprise constraints
- Requirements Engineering: Transform customer use cases into detailed technical specifications and user stories
- Solution Architecture: Collaborate with customers' technical teams on implementation approaches and system design
- Post-Launch Optimization: Analyze performance data and customer feedback to drive continuous product improvements
What We're Looking For
Required Background
- Engineering Foundation: Computer Science, Software Engineering, or equivalent technical degree preferred
- Enterprise Software Experience: 3-5 years in product management for complex B2B software with multi-stakeholder sales cycles ($100K+ ACV)
- AI/ML Product Experience: Hands-on experience building and launching AI-powered products, with understanding of model training, deployment, and monitoring
- Technical Product Management: Experience writing technical specifications, managing API roadmaps, and working closely with engineering teams on architecture decisions
- Platform Experience: Understanding of microservices, cloud infrastructure, and enterprise integration patterns
Strongly Preferred
- Agentic AI Experience: Experience with AI systems that can take actions, maintain context, and handle complex multi-step workflows
- Conversational AI Background: Previous work on chatbots, voice assistants, or dialogue systems
- Enterprise Integration Expertise: Deep knowledge of CRM/ERP integrations, telephony systems, or contact center technologies
- Technical Leadership: Experience leading technical product decisions in complex, multi-team environments
Technical Skills
- API and Integration Design: Understanding of RESTful APIs, webhooks, and enterprise integration patterns
- AI/ML Fundamentals: Knowledge of NLP, machine learning model deployment, and AI system reliability
- Cloud Platforms: Familiarity with AWS/Azure/GCP services and enterprise deployment models
- Data and Analytics: Experience with product analytics, A/B testing, and performance monitoring
- Telephony Knowledge (Bonus): Understanding of SIP protocols, IVR systems, or contact center infrastructure
Leadership Qualities
- Technical Communication: Ability to discuss complex AI concepts with both technical and business stakeholders
- Cross-Functional Influence: Experience driving alignment across engineering, sales, and customer success teams
- Problem-Solving Mindset: Approach challenges with first-principles thinking and technical depth
- Customer-Centric: Direct experience working with enterprise customers on technical implementations
Why This Role Stands Out
- Real AI Impact: Work on production AI systems handling millions of customer interactions for major enterprises
- Technical Depth: Solve complex technical challenges while building products that customers love
- Emerging Technology: Get hands-on with the latest advances in conversational AI and agentic systems
- Enterprise Scale: See your product decisions impact how Fortune 500 companies serve their customers
- Growth Opportunity: Join during a pivotal moment in AI adoption with significant room for career advancement
Ideal Candidate Profile
We're specifically looking for someone who has:
- Built AI products from concept to production deployment
- Worked directly with enterprise engineering teams on complex integrations
- Experience with either conversational AI, agentic AI systems, or similar AI-powered automation tools
- A technical background that allows for deep collaboration with our engineering teams
- Track record of successful product launches in enterprise software environments
Ready to build the future of enterprise AI? If you're excited about combining deep technical knowledge with customer-focused product strategy, we'd love to hear from you.
At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.
The base salary for this position is $106,087-$180,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
The deadline to apply for this position is: 12/15/2025
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