Summary
This role supports billing and invoicing operations through effective project management and cross-functional coordination. The position will work closely with Account Management, Workforce Management, Delivery and Operations, and other internal stakeholders to support the end-end Invoicing process including Client Portal tracking and management to ensure timely invoicing and collections and business as usual improvements.
Description
Key Responsibilities:
- Support and/or lead project management activities related to billing, invoicing, collections and operational transitions
- Coordinate with Account Management, Delivery and Operations, Workforce Management (WFM), and other internal teams to ensure Invoicing deliverables are met
- Track Invoicing timelines, dependencies, risks, and action items; escalate issues proactively
- Support invoicing, billing, and AR processes during transition and steady-state phases
- Prepare Invoicing & Collection updates, reporting, and stakeholder communications
- Ensure compliance with internal controls, processes, and documentation standards
- Identify opportunities for process improvement and operational efficiency
Candidate's profile:
- Bachelor’s degree in Accounting, Finance, Business Administration, or related field (or equivalent internal experience)
- 2-3 years of experience in Invoicing, Billing, Accounts Receivable, and Collections
- Capable to supports projects with defined scope and guidance
- Able to manage assigned tasks or workstreams and tracks progress against timelines
- Should be able to escalates risks and issues appropriately
- Able to balance operational and project-based responsibilities
- Workforce Management (WFM) background preferred, including exposure to capacity planning, reporting, scheduling, operational analytics
- Strong internal stakeholder management and collaboration skills
- Strong analytical skills with high attention to detail
- Excellent written and verbal communication skills
- Ability to work independently in a work-from-home environment
- Willingness to travel to Manila as required.
- Amenable to mid-shift schedule (1:00 PM – 11:00 PM), willing to render overtime
