Job Title:
Technical Support Engineer - Premier (Attaching CVs is a MUST)
Job Description
The Advisor II, Technical Support responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal users of the client's technical products or services by answering questions and solving problems involved in their use.
Description:
- Support Engineer specializes in Office 365 and communicates with customers (B2B) by phone/e-mail regarding technically complex escalated problems identified in our software products and manages relationships with those customers.
- with resources from other support groups as needed to resolve complex, multi-product customer issues.
- act with a high degree of autonomy, combining deep technical expertise with strong analytical reasoning to make sound decisions and provide reliable guidance to our customers. The Technical Support Engineer’s primary internal interfaces are with Team Managers and L2 Support Engineers (SMEs).
Knowledge:
- 365 support Experience
- applications/ services experience (e.g., OneDrive, SharePoint, Teams platforms, office, outlook, identity, commerce)
- Online (Office 365) (e.g., Mail Flow, Recipient Management, Retention Policies, etc.)
- and CCNA background (preferred)
Competencies:
- Proficiency (B2)
- Care Experience - Customer orientation and ability to adapt/respond to different types of characters, strong communication and phone contact handling skills, and active listening.
- thinking / Problem Solving skills - Ability to diagnose and troubleshoot basic technical issues.
- to provide step-by-step technical help, both written and verbal
- understanding of computer systems, mobile devices, and other tech products
- work experience as a Technical Support Engineer for at least 6 months, Desktop Support Engineer, IT Help Desk Technician, or similar role (MUST)
Location:
EGY Cairo - Building F16
Language Requirements:
Time Type:
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