Job Title:
Specialist, Partner Success
Job Description
Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.
You Have
- 3+ years of prior experience working in a customer service or sales capacity
- Experience of high-volume calling
- A passion for customer experience
- Willingness to learn new technology and data
- Problem-solving skills with demonstrated ability to articulate the value and business process to a customer
- Experience coaching others or training delivery
- Excellent knowledge of MS Office programs
- Experience using email, phone and video tools
- Experience working with Salesforce.com or similar CRM
- Maintain overall ownership and to function as single contact for Top Channel Partners
- Experience in providing selling services or solutions to our customers and clients in the ANZ region
You Will
- Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
- Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
- Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
- Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
- Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
- Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
- Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
- Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
- Manage high volume of customer contacts through phone and email each day
- Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
- Maintain a high level of CRM hygiene to ensure all relevant data is captured.
- May potentially attend vendor events
Location:
JPN Yokohama MM Park Building 11th Flr, 3-6-3 Minatomirai, Nishi-ku
Language Requirements:
English (Required), Japanese (Required)
Time Type:
Full time
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