Job Title:
B2B Sales Manager
Job Description
The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion).
Responsible for managing, building, and developing strategic client relationships through a balanced level of engagement with the Sales Director and external facing client.
Main accountabilities:
- Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction.
- Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date.
- Be an enabler to remove roadblocks and help the team resolve challenges to support sales opportunities.
- Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members.
- Analyze data, performance and customer experience trends to develop strategic sales plays and best practices for client/specific territories.
- Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market.
- Be a point of escalation for our clients and respond promptly to any issues.
- Maintain a balanced level of communication with the Sales Director and external facing client to ensure strategic client relationship is fostered and developed.
- Work with client contact on reporting and forecasting.
- Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs).
- Work with client contact on reporting and forecasting.
- Coordinate team incentives and Sales Performance Incentive Funds.
- Partner and build business relationships with all partners to ensure customer expectations are met.
Key requirements:
- 3+ years of proven work experience in a sales role, specifically in technology services.
- Wide knowledge of Cloud Computing and SaaS.
- Proven at least 1 year of team management experience.
- Passion for customer experience and driving team results.
- Experience in sales strategy building, as well as sales financial planning.
- Excellent Coaching abilities, and a record of developing and retaining great employees.
- Skilled in revenue maximization strategies.
- Experience working with Salesforce or similar CRM, and Google Workspace.
- Change Management skills.
Location:
El Salvador- San Salvador
Language Requirements:
English, Spanish (Required)
Time Type:
Full time
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