Job Title:

Senior Manager

Job Description

We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
Challenge Conventions
Deliver outcomes unimagined
Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
#LI-Remote

The role

The Snr Manager will lead teams of consultants and analysts in identifying new ways to deliver better services and outcomes for both Concentrix and our clients, by analyzing business and operational performance data, mapping customer journeys and business processes, to understand root cause, unearth unmet customer needs and identify creative solutions. You will report to our Regional Leader

You will build client and partner relationships, engage and develop your teams and work with your colleagues across Concentrix to make meaningful change happen.

What you need to have is:

· Experience (10 years or more) in consulting, service design, analytics or business analysis.

· Experience in Conversational Analytics and Speech to Text implementation and optimization.

· Experience leading teams to deliver quality analysis, thought capital, and clear data-driven recommendations bounded by options and risk scenarios.

· The ability to guide and manage business change and transformation projects.

· A communicator with ability to engage and inspire clients and promote change to happen.

· The ability to develop and communicate growth and business strategies that are based on the insights you gain from customer and our data and research.

· Experience leading diverse teams, providing direction and guidance.

· The ability to plan and manage multiple simultaneous large projects;

· Comfortable leading work that combines the use of data analysis, and business process improvement, with service design thinking;

· An expert in consulting, who is knowledgeable of emerging trends and industry best practices.

· Lead multiple, simultaneous consulting engagements with clients on business operations and performance improvement initiatives including the deployment and optimization of Conversational Assist, next best action and Knowledge AI

· Solid understanding of contact centers and self-service channels.

· Proficient with Microsoft excel (can maintain complex spreadsheets) and PowerPoint.

· Fluent in English and French (Oral and written)

Nice to have:

· Advanced knowledge of data analysis methodology.

· Green or Black Belt Six Sigma certification.

· Lean Methodology experience.

· Experience in code such as Python, SQL and R

· Data analytics tools such as Power BI, Tableau, DOMO

You will:

· Oversee the project manager and project team to complete all phases of a data analysis project on-time and on-budget, including: Planning, Data Collection, Data Cleansing, Analysis and Recommending Solutions

· Develop new insights and understanding of our performance based on data and statistical methods

· Analyze external markets dynamics and multiple large data sources to assess trends and develop relevant insights

· Lead teams to deliver quality analysis, thought capital, and clear data-driven recommendations bounded by options and risk scenarios

· Manage contract, timeline, budget and all deliverables for internal or external client projects

· Client Engagement Management

· Build, manage, and sustain relationships with internal and external clients

· Deliver consultative recommendations to clients by drawing from information captured from the Concentrix Analytic Consulting team, prior experience of critical processes and industry knowledge

Location:

FRA Work-at-Home

Language Requirements:

Time Type:

Full time2024-12-03

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