Job Title:

Senior Salesforce Architect

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

#LI-Remote

Senior Salesforce Architect

Remote (USA)

The technical architects will solution and create design documentation for our concepts in flight. Will work with a variety of different client domains (Billing partner, IT, Business Teams).

YOUR IMPACT

Ensure scalable and standard methodology solutions to exceed customer needs.
Guide the evaluation of business and technical requirements.
Build relationships with main collaborators and team members.
Be a lead architect for the engagement by coordinating work of multiple architects on the team.
Align with project and engagement managers to support planning in close collaboration with the customer.
Review and guide project direction, implementation approach and main artifacts.
Direct early solution evaluation, including proactive management of issues engagement with executives, the account team, engineering, and product management.
Hands-on application configuration to meet customer needs.
Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, and non-technical topics such as communication strategies or executive influence.

REQUIRED QUALIFICATIONS

Hands-on technical consulting and solution implementation experience on a Salesforce Self Service Platform.
Design, and optimize business processes with technology and integration.
Experience in guiding customers and project members in rationalizing and deploying latest technology for business use cases.
Rapidly learn new technologies as well as.

QUALIFICATIONS

4+ years of experience as a SF Tech Architect in a large/enterprise sized organization with leadership driving an organizational transformation in a matrixed organization.
Experience of defining and delivering enterprise applications on the Salesforce Platform including coded solutions.
A detailed understanding of Web Services, Data Modeling, and Enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM).

Desired Certifications

Experience Cloud Consultant
Service Cloud Consultant
System Architect
Application Architect
Platform Developer I..

The base salary range for this position is $131,699 - $197,548, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays. The deadline to apply for this position is January 12, 2025.

#ConcentrixCatalyst

Location:

USA, TX, Work-at-Home

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English

•Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.

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