Job Advert
Are you ready to embark on a transformative journey that could shape your career? This is your golden opportunity to shine as an Operations Manager on the exciting campaign.
Are you ready to embark on a transformative journey that could shape your career? This is your opportunity to shine as an Operations Manager on an exciting international campaign.
We're seeking a visionary leader who sets the example, becoming the backbone of our exceptional team in Durban. Together, we’ll redefine efficiency and raise the bar for service excellence.
Apply today and unlock a world of limitless possibilities.
What you will do in this role
As an Operations Manager on our team, you will:
- Annually aligning our Contact Centre and Customer Experience objectives with our client's strategic vision and risk appetite
- Spearheading the implementation of our Contact Centre's operational service strategy, ensuring seamless execution
- Cultivating a culture of excellence, inspiring and empowering Team Managers to drive a best-in-class service across all stages of the customer journey
- Embodying strong, visible leadership that nurtures a positive and inclusive work environment, for colleagues to reach their full potential
- Fostering the performance, talent, and future capabilities of your direct reports and wider team through effective management and development initiatives
- Collaborating closely with the Business to implement new products, changes, and initiatives that enhance the customer experience
- Orchestrating a well-balanced team with the appropriate levels of multi-skilled resources, overseeing staff recruitment and training efforts
- Assuming ownership of first-line operational risks and controls, proactively addressing challenges as they arise
Your qualifications and experience
Concentrix is a great match if you:
- A minimum of 3 years' experience as a Team Manager, showcasing your expertise in leadership and operational management
- At least 12 months’ experience as a Deputy Operations Manager, demonstrating your capacity to thrive in high-level positions
- Proven prowess in relationship and stakeholder management, effortlessly navigating interaction
- A comprehensive understanding of Conduct Risk, to effectively navigate complex regulatory landscapes
- A track record of innovation, consistently delivering alternative solutions based on insightful observations
- A spotless record, free from any credit, criminal, or disciplinary issues
- Ability to work UK hours Monday - Sunday
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with the South Africa’s law, only applicants who are legally authorised to work in the South Africa will be considered for this position.
