Customer Service Advisor - Complaints

Job Description

Customer Service Advisor - Complaints 

Join our team as a Customer Service Complaints Advisor working for our client BMW Group in Farnborough delivering exceptional customer service in the automotive industry. 

We are looking for collaborative and dedicated Customer Service Advisors - Complaints to join our inclusive and friendly team. This is a full-time complaint handling role with a competitive salary of £26,000 and many excellent benefits.  
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? We are looking for enthusiastic individuals to join our dynamic team and ensure customers' complaints are resolved with speed, efficiency, and a touch of fun! 

To give you an idea of how this Customer Service Advisor role would look and feel, here are some things you could expect to do: 

- Be the Superhero - manage customer complaints, using your exceptional communication skills to support customers via telephone, email, and even social media 


- Complaints Detective - investigate and resolve complaints, going above and beyond to satisfy customers with speedy resolutions tailored to their needs 


- Customer's Guardian - take ownership of each customer's concern and become their primary contact 


- Communication Maestro - correspond professionally with Retailers and other departments, ensuring complaints are resolved in the most timely and appropriate manner 


- Customer Loyalty Hero - retain customers and foster loyalty by building trust, forging positive relationships, and delivering on promises 


- Brand Ambassador Extraordinaire - become an expert in our client’s brand, products, processes, policies, and systems 


- Premium Quality Magician - deliver a memorable and unique customer support experience that reflects the premium quality of our client’s brand 

To apply for this complaint handling role, you will need: 

- Extensive experience in delivering outstanding customer service, preferably in a contact centre environment using various communication channels 


- Previous experience in a contact centre dealing with complaints is desirable 


- Proven ability to resolve complex customer complaints, handling conflicts and negotiations like a pro 


- Excellent organizational skills, with the ability to coordinate tasks in a high-volume, deadline-oriented environment 


- Superb written and verbal communication skills, with a dash of charm and wit 


- Stellar interpersonal and negotiation skills 


- Multitasking prowess and the ability to handle high volumes 


- Expert objection handling skills 

Apply now and embark on an exciting journey. We can't wait to welcome you!