Summary
We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
#LI-Onsite
Description
We are seeking a detail-oriented and analytical Data Quality Analyst to join our team. This role is work from office role and you are responsible for Level 1 triage and batch quality updates, ensuring data accuracy and operational efficiency. The ideal candidate will have experience in data research, quality control, and reporting, with a strong ability to work with structured processes and tools.
Key Responsibilities:
- L1 Triage (SFDC Cases):
- Intake and categorize cases based on geography, vertical, revenue, hierarchy, and Tier-2 classification.
- Perform first-pass fixes in staging environments when permitted.
- Route cases to the on-shore queue with supporting evidence when necessary.
- L1 Batch Quality Updates:
- Receive and analyze error files (diffs/exception reports).
- Research account discrepancies using trusted sources (e.g., D&B, open internet).
- Provide corrected batch update files in CSV format with fields including:
- Proposed Correction
- Source
- Confidence
- Evidence URL
- Reason Code
- Weekly Operations Reporting:
- Track and report on volume, SLA adherence, correction acceptance rates, rework percentages, defect types, and SOP compliance.
