{"id":886,"date":"2025-10-20T22:06:29","date_gmt":"2025-10-21T02:06:29","guid":{"rendered":"https:\/\/jobs.concentrix.com\/home\/"},"modified":"2026-02-16T22:06:02","modified_gmt":"2026-02-17T03:06:02","slug":"home","status":"publish","type":"page","link":"https:\/\/jobs.concentrix.com\/de\/","title":{"rendered":"Home"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"886\" class=\"elementor elementor-886 elementor-6\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7da084 e-flex e-con-boxed e-con e-parent\" data-id=\"a7da084\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-241293c e-con-full e-flex e-con e-child\" data-id=\"241293c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56ea600 elementor-headline--style-rotate elementor-widget__width-inherit elementor-widget elementor-widget-animated-headline\" data-id=\"56ea600\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headline_style&quot;:&quot;rotate&quot;,&quot;animation_type&quot;:&quot;slide-down&quot;,&quot;rotating_text&quot;:&quot;f\\u00fcr Eltern\\nf\\u00fcr Studenten\\nim Homeoffice\\nim Ausland\\nf\\u00fcr Leader\\nf\\u00fcr Entdecker\\nf\\u00fcr jedermann&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;rotate_iteration_delay&quot;:2500}\" data-widget_type=\"animated-headline.default\">\n\t\t\t\t\t\t\t<h1 class=\"elementor-headline elementor-headline-animation-type-slide-down\">\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">Arbeitspl\u00e4tze<\/span>\n\t\t\t\t<span class=\"elementor-headline-dynamic-wrapper elementor-headline-text-wrapper\">\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text elementor-headline-text-active\">\n\t\t\t\tf\u00fcr&nbsp;Eltern\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text\">\n\t\t\t\tf\u00fcr&nbsp;Studenten\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text\">\n\t\t\t\tim&nbsp;Homeoffice\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text\">\n\t\t\t\tim&nbsp;Ausland\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text\">\n\t\t\t\tf\u00fcr&nbsp;Leader\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text\">\n\t\t\t\tf\u00fcr&nbsp;Entdecker\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text\">\n\t\t\t\tf\u00fcr&nbsp;jedermann\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/h1>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d58128d elementor-widget elementor-widget-jdq-search-redirect\" data-id=\"d58128d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jdq-search-redirect.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <form class=\"jdq-search-redirect-form\" action=\"\/de\/job-search\/\" method=\"GET\">\n            <div class=\"jdq-search-redirect-wrapper\">\n                <div class=\"jdq-search-redirect-input-wrapper\">\n                    <input type=\"text\"\n                           name=\"keyword\"\n                           class=\"jdq-search-redirect-input\"\n                           placeholder=\"Nach Stelle oder Stichwort suchen\"\n                           autocomplete=\"off\" \/>\n                    <button type=\"submit\" class=\"jdq-search-redirect-submit\" aria-label=\"Search\">\n                        <svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <path d=\"M21 21L16.65 16.65M19 11C19 15.4183 15.4183 19 11 19C6.58172 19 3 15.4183 3 11C3 6.58172 6.58172 3 11 3C15.4183 3 19 6.58172 19 11Z\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                        <\/svg>\n                    <\/button>\n                <\/div>\n\n                                <div class=\"jdq-search-redirect-country-wrapper\">\n                    <select name=\"country\" class=\"jdq-search-redirect-country\">\n                        <option value=\"\" disabled selected>Standort<\/option>\n                        <option value=\"\">Alle L\u00e4nder<\/option>\n                                                    <option value=\"Albania\">Albanien<\/option>\n                                                    <option value=\"Algeria\">Algerien<\/option>\n                                                    <option value=\"Argentina\">Argentinien<\/option>\n                                                    <option value=\"Australia\">Australien<\/option>\n                                                    <option value=\"Belgium\">Belgien<\/option>\n                                                    <option value=\"Benin\">Benin<\/option>\n                                                    <option value=\"Bosnia and Herzegovina\">Bosnien und Herzegowina<\/option>\n                                                    <option value=\"Brazil\">Brasilien<\/option>\n                                                    <option value=\"Bulgaria\">Bulgarien<\/option>\n                                                    <option value=\"Canada\">Kanada<\/option>\n                                                    <option value=\"China\">China, Volksrepublik<\/option>\n                                                    <option value=\"Colombia\">Kolumbien<\/option>\n                                                    <option value=\"Costa Rica\">Costa Rica<\/option>\n                                                    <option value=\"Cura\u00e7ao\">Cura\u00e7ao<\/option>\n                                                    <option value=\"Czechia\">Tschechien<\/option>\n                                                    <option value=\"C\u00f4te d&#039;Ivoire\">Elfenbeink\u00fcste<\/option>\n                                                    <option value=\"Denmark\">Denmark<\/option>\n                                                    <option value=\"Dominican Republic\">Dominikanische Republik<\/option>\n                                                    <option value=\"Egypt\">\u00c4gypten<\/option>\n                                                    <option value=\"El Salvador\">El Salvador<\/option>\n                                                    <option value=\"Estonia\">Estland<\/option>\n                                                    <option value=\"Finland\">Finnland<\/option>\n                                                    <option value=\"France\">Frankreich<\/option>\n                                                    <option value=\"Georgia\">Georgien<\/option>\n                                                    <option value=\"Germany\">Deutschland<\/option>\n                                                    <option value=\"Ghana\">Ghana<\/option>\n                                                    <option value=\"Greece\">Griechenland<\/option>\n                                                    <option value=\"Guatemala\">Guatemala<\/option>\n                                                    <option value=\"Honduras\">Honduras<\/option>\n                                                    <option value=\"Hungary\">Ungarn<\/option>\n                                                    <option value=\"India\">Indien<\/option>\n                                                    <option value=\"Indonesia\">Indonesien<\/option>\n                                                    <option value=\"Ireland\">Irland<\/option>\n                                                    <option value=\"Italy\">Italien<\/option>\n                                                    <option value=\"Jamaica\">Jamaika<\/option>\n                                                    <option value=\"Japan\">Japan<\/option>\n                                                    <option value=\"Jordan\">Jordanien<\/option>\n                                                    <option value=\"Kosovo\">Kosovo<\/option>\n                                                    <option value=\"Latvia\">Lettland<\/option>\n                                                    <option value=\"Lithuania\">Litauen<\/option>\n                                                    <option value=\"Madagascar\">Madagaskar<\/option>\n                                                    <option value=\"Malaysia\">Malaysia<\/option>\n                                                    <option value=\"Mexico\">Mexiko<\/option>\n                                                    <option value=\"Morocco\">Marokko<\/option>\n                                                    <option value=\"Netherlands\">Niederlande<\/option>\n                                                    <option value=\"New Zealand\">Neuseeland<\/option>\n                                                    <option value=\"Nicaragua\">Nicaragua<\/option>\n                                                    <option value=\"North Macedonia\">North Macedonia<\/option>\n                                                    <option value=\"Norway\">Norwegen<\/option>\n                                                    <option value=\"Peru\">Peru<\/option>\n                                                    <option value=\"Philippines\">Philippinen<\/option>\n                                                    <option value=\"Poland\">Polen<\/option>\n                                                    <option value=\"Portugal\">Portugal<\/option>\n                                                    <option value=\"Romania\">Rum\u00e4nien<\/option>\n                                                    <option value=\"Saudi Arabia\">Saudi-Arabien<\/option>\n                                                    <option value=\"Senegal\">Senegal<\/option>\n                                                    <option value=\"Serbia\">Serbien<\/option>\n                                                    <option value=\"Singapore\">Singapur<\/option>\n                                                    <option value=\"Slovakia\">Slowakei<\/option>\n                                                    <option value=\"South Africa\">S\u00fcdafrika<\/option>\n                                                    <option value=\"Spain\">Spanien<\/option>\n                                                    <option value=\"Suriname\">Suriname<\/option>\n                                                    <option value=\"Sweden\">Schweden<\/option>\n                                                    <option value=\"Switzerland\">Schweiz<\/option>\n                                                    <option value=\"Thailand\">Thailand<\/option>\n                                                    <option value=\"Tunisia\">Tunesien<\/option>\n                                                    <option value=\"T\u00fcrkiye\">T\u00fcrkiye<\/option>\n                                                    <option value=\"United Arab Emirates\">Vereinigte Arabische Emirate<\/option>\n                                                    <option value=\"United Kingdom\">United Kingdom<\/option>\n                                                    <option value=\"United States of America\">Vereinigte Staaten<\/option>\n                                                    <option value=\"Vietnam\">Vietnam<\/option>\n                                            <\/select>\n                <\/div>\n                            <\/div>\n        <\/form>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d784ca1 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"d784ca1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-476877b e-flex e-con-boxed e-con e-parent\" data-id=\"476877b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fde541d elementor-widget elementor-widget-text-editor\" data-id=\"fde541d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<strong>BEMERKUNG: Warnung vor Rekrutierungsbetrug<\/strong>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74b490d elementor-widget elementor-widget-text-editor\" data-id=\"74b490d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tUm dich vor zunehmendem Online-Rekrutierungsbetrug zu sch\u00fctzen, ist es wichtig, unseren Rekrutierungsprozess zu kennen. Bitte nimm dir kurz Zeit, um zu erfahren, wie unser Bewerbungsverfahren abl\u00e4uft, welche Betrugsmaschen es gibt und wie du verd\u00e4chtige Aktivit\u00e4ten melden kannst. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d28ad7b elementor-widget elementor-widget-button\" data-id=\"d28ad7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.concentrix.com\/scam-warning\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Mehr Infos<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-edaec65 e-flex e-con-boxed e-con e-parent\" data-id=\"edaec65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c9f843 elementor-widget elementor-widget-text-editor\" data-id=\"7c9f843\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tExtra f\u00fcr dich ausgew\u00e4hlt \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-678ca72 elementor-widget elementor-widget-text-editor\" data-id=\"678ca72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Erlebe die Power eines game-changenden Berufs <\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69ee2b6 elementor-widget elementor-widget-jdq-jobs-widget\" data-id=\"69ee2b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jdq-jobs-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"jdq-widget-container\" data-widget-id=\"69ee2b6\" data-query-type=\"get_latest\">\n\n            \n            <!-- Results Header -->\n            <div class=\"jdq-results-header\">\n                                <svg class=\"jdq-filter-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                    <line x1=\"4\" y1=\"21\" x2=\"4\" y2=\"14\"><\/line>\n                    <line x1=\"4\" y1=\"10\" x2=\"4\" y2=\"3\"><\/line>\n                    <line x1=\"12\" y1=\"21\" x2=\"12\" y2=\"12\"><\/line>\n                    <line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"3\"><\/line>\n                    <line x1=\"20\" y1=\"21\" x2=\"20\" y2=\"16\"><\/line>\n                    <line x1=\"20\" y1=\"12\" x2=\"20\" y2=\"3\"><\/line>\n                    <line x1=\"1\" y1=\"14\" x2=\"7\" y2=\"14\"><\/line>\n                    <line x1=\"9\" y1=\"8\" x2=\"15\" y2=\"8\"><\/line>\n                    <line x1=\"17\" y1=\"16\" x2=\"23\" y2=\"16\"><\/line>\n                <\/svg>\n            <\/div>\n\n            <!-- Filter Panel Overlay -->\n            <div class=\"jdq-filter-overlay\"><\/div>\n\n            <!-- Sliding Filter Panel -->\n            <div class=\"jdq-filter-panel\">\n                <div class=\"jdq-filter-panel-header\">\n                    <button class=\"jdq-filter-panel-close\" aria-label=\"Close filters\">\n                        <svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <rect x=\"1.41406\" width=\"21\" height=\"2\" rx=\"1\" transform=\"rotate(45 1.41406 0)\" fill=\"currentColor\"><\/rect>\n                            <rect x=\"16.2637\" y=\"1.41418\" width=\"21\" height=\"2\" rx=\"1\" transform=\"rotate(135 16.2637 1.41418)\" fill=\"currentColor\"><\/rect>\n                        <\/svg>\n                    <\/button>\n                <\/div>\n\n                <div class=\"jdq-filter-panel-section\">\n                    <h4 class=\"jdq-filter-panel-title\">Filteroptionen<\/h4>\n                    <div class=\"jdq-filter-panel-pills\">\n                        <!-- Active filter pills will be added dynamically -->\n                    <\/div>\n                    <button class=\"jdq-filter-panel-clear-all\" style=\"display: none;\">Alles l\u00f6schen<\/button>\n                <\/div>\n\n                <div class=\"jdq-filter-panel-section\">\n                    <h4 class=\"jdq-filter-panel-title\">Filtern nach<\/h4>\n\n                    <div class=\"jdq-filter-group\">\n                        <label class=\"jdq-filter-label\">Sprache<\/label>\n                        <select class=\"jdq-language-select\">\n                            <option value=\"\">Alle Sprachen<\/option>\n                            <option value=\"Arabic\">Arabic<\/option>\n                            <option value=\"Bosnian\">Bosnian<\/option>\n                            <option value=\"Bulgarian\">Bulgarian<\/option>\n                            <option value=\"Chinese\">Chinese<\/option>\n                            <option value=\"Croatian\">Croatian<\/option>\n                            <option value=\"Czech\">Czech<\/option>\n                            <option value=\"Danish\">Danish<\/option>\n                            <option value=\"Dutch\">Dutch<\/option>\n                            <option value=\"English\">English<\/option>\n                            <option value=\"Estonian\">Estonian<\/option>\n                            <option value=\"Finnish\">Finnish<\/option>\n                            <option value=\"French\">French<\/option>\n                            <option value=\"German\">German<\/option>\n                            <option value=\"Greek\">Greek<\/option>\n                            <option value=\"Hebrew\">Hebrew<\/option>\n                            <option value=\"Hindi\">Hindi<\/option>\n                            <option value=\"Hungarian\">Hungarian<\/option>\n                            <option value=\"Italian\">Italian<\/option>\n                            <option value=\"Japanese\">Japanese<\/option>\n                            <option value=\"Kazakh\">Kazakh<\/option>\n                            <option value=\"Korean\">Korean<\/option>\n                            <option value=\"Malay\">Malay<\/option>\n                            <option value=\"Mandarin\">Mandarin<\/option>\n                            <option value=\"Norwegian\">Norwegian<\/option>\n                            <option value=\"Polish\">Polish<\/option>\n                            <option value=\"Portuguese\">Portuguese<\/option>\n                            <option value=\"Romanian\">Romanian<\/option>\n                            <option value=\"Russian\">Russian<\/option>\n                            <option value=\"Serbian\">Serbian<\/option>\n                            <option value=\"Slovak\">Slovak<\/option>\n                            <option value=\"Slovenian\">Slovenian<\/option>\n                            <option value=\"Spanish\">Spanish<\/option>\n                            <option value=\"Swedish\">Swedish<\/option>\n                            <option value=\"Turkish\">Turkish<\/option>\n                            <option value=\"Ukrainian\">Ukrainian<\/option>\n                            <option value=\"Vietnamese\">Vietnamese<\/option>\n                        <\/select>\n                    <\/div>\n\n                    <div class=\"jdq-filter-group\">\n                        <label class=\"jdq-filter-label\">Stadt<\/label>\n                        <select class=\"jdq-city-select\">\n                            <option value=\"\">Alle St\u00e4dte<\/option>\n                            <!-- Cities will be populated dynamically from job data -->\n                        <\/select>\n                    <\/div>\n\n                    <div class=\"jdq-filter-group\">\n                        <label class=\"jdq-filter-label\">T\u00e4tigkeitskategorie<\/label>\n                        <select class=\"jdq-category-select\">\n                            <option value=\"\">Alle Kategorien<\/option>\n                            <option value=\"Account Management\">Account Management<\/option>\n                            <option value=\"Customer Service and Support\">Customer Service and Support<\/option>\n                            <option value=\"Finance\">Finance<\/option>\n                            <option value=\"Global Security\">Global Security<\/option>\n                            <option value=\"Human Resources\">Human Resources<\/option>\n                            <option value=\"Information Technology\">Information Technology<\/option>\n                            <option value=\"Marketing & Communications\">Marketing & Communications<\/option>\n                            <option value=\"Operations\">Operations<\/option>\n                            <option value=\"Other\">Other<\/option>\n                            <option value=\"Project Management\">Project Management<\/option>\n                            <option value=\"Real Estate\">Real Estate<\/option>\n                            <option value=\"Research & Analytics\">Research & Analytics<\/option>\n                            <option value=\"Sales\">Sales<\/option>\n                            <option value=\"Training & Quality\">Training & Quality<\/option>\n                            <option value=\"Workforce Management (WFM)\">Workforce Management (WFM)<\/option>\n                        <\/select>\n                    <\/div>\n                <\/div>\n\n                <div class=\"jdq-filter-panel-footer\">\n                    <button class=\"jdq-filter-apply-btn\">Bewerben (<span class=\"jdq-filter-count\">0<\/span>)<\/button>\n                <\/div>\n            <\/div>\n\n            <!-- Job Cards Container -->\n            <div class=\"jdq-jobs-container\"\n                 data-show-description=\"yes\"\n                 data-description-length=\"150\"\n                 data-results-per-page=\"10\"\n                 data-exclude-keyword=\"#righthead\"\n                 data-job-detail-url=\"\">\n                <!-- Jobs will be rendered here by JavaScript -->\n                <div class=\"jdq-loading\">Loading jobs...<\/div>\n            <\/div>\n\n            <!-- Hidden shortcode output -->\n            <div style=\"display: none;\">\n                <script type=\"application\/json\" id=\"jobsData\">{\"ok\":true,\"data\":[{\"id\":\"870\",\"campaign_id\":\"27782\",\"campaign_title\":\"Sr. Application Support Engineer (TCF) R1771149\",\"campaign_type\":\"job_application\",\"job_title\":\"Microsoft Teams Customer Engineer (Bilingual English)\",\"street\":\"MEX Work-at-Home\",\"address\":\"MEX Work-at-Home\",\"city\":\"Mexico City\",\"state\":null,\"postal_code\":\"01567\",\"region\":null,\"country\":\"Mexico\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Catalyst team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<br \/><p style=\\\"color:!important\\\">We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Microsoft Teams. The ideal candidate will help customers empower their employees, maximize employee productivity and drive success and seamless operation of Microsoft Teams to our customers. This role is customer-facing and requires excellent English communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at customers.<\/p><br \/><p style=\\\"color:!important\\\">Responsibilities:<\/p><ul><li><span style=\\\"font-size:inherit\\\">Work directly with customers to understand their Microsoft Teams requirements and provide expert guidance and support.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Assist in the deployment, configuration, and customization of Microsoft Teams and related applications to meet customer needs.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Document technical solutions, best practices, and troubleshooting steps to build a knowledge base for internal and customer use.<\/span><\/li><\/ul><br \/><p style=\\\"color:!important\\\">Qualifications:<\/p><ul><li><span style=\\\"font-size:inherit\\\">BA\/BS (or higher) in Information Technology, or a related field or equivalent experience.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">10&#43; years of experience with customer facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Experience with Microsoft Teams administration, including user management, policies, and compliance.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Deep technical knowledge of Microsoft Teams architecture, features, and functionalities.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Strong knowledge and skills in related solutions such as SharePoint, OneDrive, Power Platform, Azure AD, Intune and other M365 services.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Proficiency in Microsoft 365 suite, including SharePoint, OneDrive, and Exchange.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Advanced background in engineering and architectural design of Unified Communications with a focus on Microsoft Teams, PSTN configurations, Teams Enterprise Voice, Direct routing, and telephony infrastructure (such as Session Boarder Controllers and Contacts Centers).<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Strong knowledge of voice and network protocols, standards, and best practices.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Strong troubleshooting Microsoft Teams calling, conferencing and call quality issues.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Knowledge and experience building Teams bot, integration of Microsoft graph into Teams app and knowledge of tools used to develop Teams app. Knowledge of the Microsoft Teams Toolkit is a plus.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Familiarity with scripting and automation tools such as PowerShell to streamline administrative tasks.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Experience and knowledge in designing and implementing Teams Telephony solutions, including Direct Routing, Calling Plans, Phone System, and Voice Apps and Microsoft Teams Room Systems and related hardware configurations.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Knowledge of third-party applications and integrations that enhance Microsoft Teams capabilities.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Experience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft Teams.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Advanced analytical, problem-solving, and decision-making skills.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Ability to work independently and as part of a collaborative team.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.<\/span><\/li><\/ul><br \/><p style=\\\"color:!important\\\">Optional Qualifications:<\/p><ul><li><span style=\\\"font-size:inherit\\\">Advanced knowledge of application integration and Contact Centers with Teams.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Advanced knowledge Active Directory\/Azure AD\/Entra ID concepts and PowerShell\/Microsoft Graph scripting skills.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Advanced networking skills with DNS, firewall, load balancing, etc.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Advance skills creating Azure Functions.<\/span><\/li><\/ul><br \/><p style=\\\"color:!important\\\">Relevant Certifications:<\/p><ul><li><span style=\\\"font-size:inherit\\\">Microsoft Certified: Teams Administrator Associate or other relevant certifications.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Microsoft 365 Certified: Endpoint Administrator Associate.<\/span><\/li><\/ul><br \/><p style=\\\"color:!important\\\">#LI-Remote <\/p>\",\"ats_external_id\":\"R1771149\",\"location\":\"Mexico 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This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><p>\u2022 Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable\/non-billable hours, forecasting, budgeting, etc.)<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization\u2019s policies and applicable legal requirements<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Create and maximize relationships with client partners<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Provide leadership and guidance to direct reports\u00a0 to ensure consistent administration of company policies and standards;\u00a0 define and implement any corrective actions needed to meet operational performance<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Create a positive work environment\u00a0 through employee engagement; resolve employee relation issues in a professional and timely manner<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Attend business reviews with the client<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Handle a team of team leaders<\/p><p>\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0<\/h2><p>\u2022 Associate&#39;s Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Call center experience preferred<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Work well under pressure and follow through on items to completion while maintaining professional demeanor<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrated ability to mentor, coach and provide direction to a team of employees<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Willingness to work a flexible schedule<\/p><p>\u00a0\u00a0\u00a0<\/p><h2>Career Framework Role\u00a0<\/h2><p>Manages professional employees and\/or supervisors or supervises large, complex technical or business support or production operations team(s).\u00a0 Is accountable for the performance and results of a team within own discipline or function.\u00a0 Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.\u00a0 Adapts departmental plans and priorities to resolve operational challenges. \u00a0Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and\/or director.\u00a0 Provides technical guidance to employees, colleagues and\/or customers.\u00a0 Has accountability for results in terms of costs, strategies and employees.<\/p><p>\u00a0\u00a0\u00a0<\/p><h2>Disclaimer\u00a0\u00a0<\/h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/p><p><\/p><p>Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.<\/p><p><\/p><p>#LATAMCNX<\/p><p>#WAH<\/p>\",\"ats_external_id\":\"R1768197\",\"location\":\"Barueri, S\u00e3o Paulo\",\"job_type\":\"full_time\",\"salary\":\"13000\",\"salary_type\":\"monthly\",\"salary_currency\":\"BRL\",\"updated_at\":\"2026-10-09T02:05:53.926+08:00\",\"created_at\":\"2026-10-09T02:04:53.078+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzc2OA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/BRA-Barueri---Condomnio-Centro-Empresarial-Araguaia-Corporate\/Operations-Manager-I--Bilingual_R1768197\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"740544c0a47f01f8804dbf76c10f5038\",\"descriptor\":\"Concentrix Brasil Terceirizacao de Processos Servicos Administrativos e Tecnologia Empresarial Ltda\",\"reference_id\":\"ICNBR\",\"organization_reference_id\":\"ICNBR\"},\"location\":{\"city\":\"Barueri\",\"state\":\"S\u00e3o Paulo\",\"country\":{\"wid\":\"1a29bb1357b240ab99a2fa755cc87c0e\",\"iso2\":\"BR\",\"iso3\":\"BRA\",\"descriptor\":\"Brazil\",\"iso_numeric\":\"76\"},\"postal_code\":\"1000\",\"primary_location\":{\"id\":\"BR-BAR-ARAGU-01\",\"wid\":\"60ee49090703101b50781ce0aaf00000\",\"descriptor\":\"BRA Barueri - Condom\u00ednio Centro Empresarial Araguaia Corporate\"}},\"languages\":[\"English\"],\"recruiter\":{\"email\":{\"address\":\"tayane.peixoto@concentrix.com\"},\"first_name\":\"Peixoto, Tayane\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"101547696\",\"wid\":\"63e8e0d0f1f50141081864c7ce25b632\",\"descriptor\":\"Tayane Peixoto (101547696)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0604\",\"descriptor\":\"Operations Manager I\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-390257\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/BRA-Barueri---Condomnio-Centro-Empresarial-Araguaia-Corporate\/Operations-Manager-I--Bilingual_R1768197\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/BRA-Barueri---Condomnio-Centro-Empresarial-Araguaia-Corporate\/Operations-Manager-I--Bilingual_R1768197\/apply\",\"job_requisition_id\":\"R1768197\"}],\"organizations\":[{\"wid\":\"740544c0a47f01f8804dbf76c10f5038\",\"descriptor\":\"Concentrix Brasil Terceirizacao de Processos Servicos Administrativos e Tecnologia Empresarial Ltda\",\"reference_id\":\"ICNBR\",\"custom_reference_id\":null,\"company_reference_id\":\"ICNBR\"},{\"wid\":\"f9af6d72609801da3b134ef63d0683ff\",\"descriptor\":\"1832 - Uber - UBERBR\",\"reference_id\":\"UBERBR\",\"custom_reference_id\":\"UBERBR\",\"company_reference_id\":null},{\"wid\":\"df2f068c35b101b718f9001650101af5\",\"descriptor\":\"W0Z9C4 UBER - Multi Channel - Uber Brazil Staff - BR - Portugues\",\"reference_id\":\"W0Z9C4\",\"custom_reference_id\":\"W0Z9C4\",\"company_reference_id\":null},{\"wid\":\"f9af6d72609801c63800c3223c06f8c3\",\"descriptor\":\"COGS (SITE) Operations Manager Direct\",\"reference_id\":\"OPERATSMGMT-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"joyce.almeida@concentrix.com\"},\"first_name\":\"Joyce Almeida (593582)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1768197\",\"wid\":\"45f7a8b1ce1510353c0d72707e4c0000\",\"descriptor\":\"Operations Manager I, Bilingual\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"External\",\"compensation_grade\":{\"id\":\"CF Grade_8A\",\"wid\":\"0227dc387a0901a4dc9568e6e065fa34\",\"descriptor\":\"Grade 8A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"874\",\"campaign_id\":\"27764\",\"campaign_title\":\"Specialist, Customer Acquisition R1771092\",\"campaign_type\":\"job_application\",\"job_title\":\"B2B Pre Sales\",\"street\":\"PHL Makati City - SLC\",\"address\":\"PHL Makati City - SLC\",\"city\":\"Makati City\",\"state\":null,\"postal_code\":\"1226\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Sales Representative is responsible for demonstrating the value and benefits of our client\u2019s products or services through customer engagement, with a primary focus on selling and\/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.\",\"long_description\":\"<p><b><span style=\\\"font-size:inherit\\\">Key Responsibilities:<\/span><\/b><\/p><ul><li><span style=\\\"font-size:inherit\\\">Identify and prospect new B2B clients through cold calling, email outreach, LinkedIn, networking, and referrals<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Qualify leads based on business needs, budget, and decision-making potential (BANT \/ MEDDICC framework)<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Conduct discovery calls and product presentations tailored to corporate clients<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Develop and maintain strong relationships with key decision-makers and stakeholders<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Manage the full sales cycle from lead generation to negotiation and closing<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Collaborate with Marketing to optimize lead generation campaigns and messaging<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Maintain accurate records of all activities in the CRM (e.g., Salesforce, HubSpot)<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Achieve and exceed monthly acquisition and revenue targets<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Conduct market and competitor analysis to identify new business opportunities<\/span><\/li><\/ul><br \/><p style=\\\"color:!important\\\"><b><span style=\\\"font-size:inherit\\\">Minimum Requirements - 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SLC\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"jason.balindo@concentrix.com\"},\"first_name\":\"Balindo, Jason\"},\"categories\":[{\"descriptor\":\"CF B2B Sales\"}],\"recruiters\":[{\"id\":\"100829049\",\"wid\":\"60219339f7a01064adfacfad5bf9e250\",\"descriptor\":\"MC Valenciano (100829049)\"},{\"id\":\"017848\",\"wid\":\"db67be7c37fa10053b4b28bf2c910000\",\"descriptor\":\"Brian Magnayi (017848)\"},{\"id\":\"102475022\",\"wid\":\"771bdb8e659510375b0979ce0ca10000\",\"descriptor\":\"John Paul Luigi Mingoa (102475022)\"},{\"id\":\"017413\",\"wid\":\"ad6658a0dd1910053b36bbcc81e20000\",\"descriptor\":\"Marely Carmela Valdez (017413)\"},{\"id\":\"102185421\",\"wid\":\"73e197c0f43c10199b6db53347470000\",\"descriptor\":\"Jass Balindo (102185421)\"},{\"id\":\"019102\",\"wid\":\"78893d07c56a10053ba27d1d29e90000\",\"descriptor\":\"Joana Santiago (019102)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"DSSI02CA\",\"descriptor\":\"Specialist, Customer Acquisition\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-390199\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Makati-City---SLC\/B2B-Pre-Sales_R1771092\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Makati-City---SLC\/B2B-Pre-Sales_R1771092\/apply\",\"job_requisition_id\":\"R1771092\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"custom_reference_id\":null,\"company_reference_id\":\"YPH08\"}],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"brian.magnayi@concentrix.com\"},\"first_name\":\"Brian Magnayi (017848)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1771092\",\"wid\":\"e4aa2146d7bb1035310a0ce631130000\",\"descriptor\":\"B2B Pre Sales\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"875\",\"campaign_id\":\"27763\",\"campaign_title\":\"Specialist, Renewal Sales R1771082\",\"campaign_type\":\"job_application\",\"job_title\":\"B2B Post Sales\",\"street\":\"PHL Makati City - SLC\",\"address\":\"PHL Makati City - SLC\",\"city\":\"Makati City\",\"state\":null,\"postal_code\":\"1226\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"\",\"long_description\":\"<p><b><span style=\\\"font-size:inherit\\\">You Have:<\/span><\/b><\/p><ul><li><span style=\\\"font-size:inherit\\\">2&#43; years of experience working in a customer service or sales capacity<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Prior success in achievement of personal and team sales quota\/goals<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Experience in high-volume calling<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Experience learning new technology and data<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Problem solving skills<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Excellent knowledge of MS Office programs<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Experience working with <\/span><a target=\\\"_blank\\\" href=\\\"http:\/\/salesforce.com\/\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Salesforce.com<\/span><\/span><\/a><span style=\\\"font-size:inherit\\\"> or similar CRM<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Experience or willingness to work from home<\/span><\/li><\/ul><br \/><p><b><span style=\\\"font-size:inherit\\\">You will:<\/span><\/b><\/p><ul><li><span style=\\\"font-size:inherit\\\">Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals\/services, may offer up- sell opportunities.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Provide accurate weekly\/ monthly\/ quarterly sales forecast<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Mastery of product knowledge and technical understanding of services to assess client requirements<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Initiate steps to help customer concerns\/roadblocks prohibiting satisfaction or product usage<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Manage external competitive pressures and handle objections to retain customers or win new customers<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Manage high volume of customer contacts through phone and email each day \u2013 majority of communication is outbound<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Work with your team and management to provide a professional experience during all interactions with customers and prospects<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Maintain the customer management system (CRM) to ensure all relevant data is captured<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.<\/span><\/li><\/ul>\",\"ats_external_id\":\"R1771082\",\"location\":\"Makati City\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"hourly\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-09T00:07:14.699+08:00\",\"created_at\":\"2026-10-09T00:06:11.482+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzc2Mw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Makati-City---SLC\/B2B-Post-Sales_R1771082\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"B2B Sales\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"organization_reference_id\":\"YPH08\"},\"location\":{\"city\":\"Makati City\",\"state\":null,\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"1226\",\"primary_location\":{\"id\":\"PH-MAK-RUFIN-Y0\",\"wid\":\"b67da9176e3d1062f9e37bc9b0b6c222\",\"descriptor\":\"PHL Makati City - SLC\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"jason.balindo@concentrix.com\"},\"first_name\":\"Balindo, Jason\"},\"categories\":[{\"descriptor\":\"CF B2B Sales\"}],\"recruiters\":[{\"id\":\"100829049\",\"wid\":\"60219339f7a01064adfacfad5bf9e250\",\"descriptor\":\"MC Valenciano (100829049)\"},{\"id\":\"017848\",\"wid\":\"db67be7c37fa10053b4b28bf2c910000\",\"descriptor\":\"Brian Magnayi (017848)\"},{\"id\":\"102475022\",\"wid\":\"771bdb8e659510375b0979ce0ca10000\",\"descriptor\":\"John Paul Luigi Mingoa (102475022)\"},{\"id\":\"103541636\",\"wid\":\"2880ae41a0f6101ebf4515223a210000\",\"descriptor\":\"Justine Kimverly Bulahan (103541636)\"},{\"id\":\"017413\",\"wid\":\"ad6658a0dd1910053b36bbcc81e20000\",\"descriptor\":\"Marely Carmela Valdez (017413)\"},{\"id\":\"102185421\",\"wid\":\"73e197c0f43c10199b6db53347470000\",\"descriptor\":\"Jass Balindo (102185421)\"},{\"id\":\"019102\",\"wid\":\"78893d07c56a10053ba27d1d29e90000\",\"descriptor\":\"Joana Santiago (019102)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"DSSI02RS\",\"descriptor\":\"Specialist, Renewal Sales\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-390175\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Makati-City---SLC\/B2B-Post-Sales_R1771082\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Makati-City---SLC\/B2B-Post-Sales_R1771082\/apply\",\"job_requisition_id\":\"R1771082\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"custom_reference_id\":null,\"company_reference_id\":\"YPH08\"}],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"brian.magnayi@concentrix.com\"},\"first_name\":\"Brian Magnayi (017848)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1771082\",\"wid\":\"e4aa2146d7bb103530627a0a838d0000\",\"descriptor\":\"B2B Post Sales\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<ul><li>2&#43; years of experience working in a customer service or sales capacity<\/li><li>Prior success in achievement of personal and team sales quota\/goals<\/li><li>Experience in high-volume calling<\/li><li>Experience learning new technology and data<\/li><li>Problem solving skills<\/li><li>Excellent knowledge of MS Office programs<\/li><li>Experience working with Salesforce.com or similar CRM<\/li><li>Experience or willingness to work from home<\/li><\/ul>\"},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"876\",\"campaign_id\":\"27762\",\"campaign_title\":\"Professional, BI Analyst (TCF) R1771071\",\"campaign_type\":\"job_application\",\"job_title\":\"B2B SNL\",\"street\":\"PHL Makati City - SLC\",\"address\":\"PHL Makati City - SLC\",\"city\":\"Makati City\",\"state\":null,\"postal_code\":\"1226\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"Imagine being able to partner with global technology leaders in a company that cares about YOU \u2013 your professional growth, your success, and your community.\\n\\nWe are looking for a BI Analyst to join our team. Today.\\n\\nThe future team member that will lead our decisions for customers and partners by developing and providing data through data analysis and by creating reports of patterns, insights and trends. Reporting to the Manager of Business Intelligence, You will mine data from a variety of data resources to design impact recommendations to our partners. The Business Intelligence Analyst will create specifications for reports and analysis based on in-depth assessment and understanding of our needs and data available. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can Own Your Future!\",\"long_description\":\"<p><b>You Have:<\/b><\/p><ul><li>Proficient knowledge of expanded analysis tools (such as OLTP\/OLAP data structures, Advanced Excel (can maintain complex spreadsheets), Tableau, Salesforce, Power BI, Business Objects)<\/li><li>Proficient knowledge of domain languages (such as SQL Query, HIVE QL)<\/li><li>Apply moderately complex statistical methods (such as deviations, quartiles)<\/li><li>2\u20135 years of related experience to reflect skills and talent necessary for this role<\/li><li>Practical sales motion knowledge<\/li><li>Practical industry and demographic understanding in one of the following: (hardware, software, SaaS, healthcare or industrial)<\/li><li>Proficiency in all Microsoft products especially Word, Excel (can maintain complex spreadsheets) and PowerPoint<\/li><li>Bachelor&#39;s Degree of Diploma in computer science, finance or statistics\/mathematics<\/li><li>4&#43; years&#39; experience in data-driven business insight recommendations, business analytics, dashboard design experience<\/li><\/ul><p><br \/><b>You will:<\/b><\/p><ul><li>Interpret moderately complex goals, trends, risks and areas for improvement by collecting, analyzing and reporting on key metrics and conclusions. May maintain integrity of reports and dashboards to allow business to operate<\/li><li>Use expanded solutions and knowledge to support customer teams and increase efficiency. Work on projects\/matters of moderate complexity in an independent contributor role.<\/li><li>Work and builds internal and external relationships to ensure high-quality data is available for analysis and better understanding<\/li><li>Develop data-driven insights to all partners<\/li><li>Engage daily with partners for planning, forecasting and gaining an understanding of questions for appropriate documentation and analysis<\/li><li>Work well independently and will seek counsel and guidance on more complex projects\/matters. Work is generally reliable on routine tasks<\/li><\/ul>\",\"ats_external_id\":\"R1771071\",\"location\":\"Makati City\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"hourly\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-09T00:07:12.133+08:00\",\"created_at\":\"2026-10-09T00:06:11.286+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzc2Mg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Makati-City---SLC\/B2B-SNL_R1771071\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Business Intelligence and 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R1770996\",\"campaign_type\":\"job_application\",\"job_title\":\"Digital Content Designer (DTC, Amazon & Online Retail) (Remote)\",\"street\":\"RON Work- at -Home\",\"address\":\"RON Work- at -Home\",\"city\":\"Bucuresti\",\"state\":\"Bucharest\",\"postal_code\":null,\"region\":null,\"country\":\"Romania\",\"short_description\":\"\",\"long_description\":\"<h2>Key Responsibilities<\/h2><h3>Direct-to-Consumer (DTC) Digital Design<\/h3><ul><li>Design homepage hero banners, promotional graphics, and campaign creative that drive engagement and conversion.<\/li><li>Create and maintain landing pages within established website design systems.<\/li><li>Develop seasonal campaigns, product launch content, and promotional web experiences.<\/li><li>Produce product feature graphics, buying guides, comparison pages, and other conversion-focused website assets.<\/li><li>Optimize creative assets for desktop and mobile experiences, ensuring consistency across devices and platforms.<\/li><\/ul><h3>Amazon &amp; Online Retail Partner Content<\/h3><br \/><p>Create digital assets for online retailer partners including:<\/p><ul><li>Create Amazon A&#43; Content<\/li><li>Design Amazon Brand Store pages<\/li><li>Produce enhanced product imagery<\/li><li>Create feature and benefit graphics<\/li><li>Develop lifestyle imagery compositions<\/li><li>Retail-specific product graphics<\/li><li>Seasonal campaigns<\/li><\/ul><br \/><h3>Digital Asset Production &amp; Localization<\/h3><ul><li>Adapt, resize, and version creative assets across multiple formats and channels.<\/li><li>Localize creative for EMEA markets while maintaining brand consistency.<\/li><li>Prepare web-optimised imagery.<\/li><li>Maintain organized asset libraries.<\/li><li>Work within existing design systems, templates, and brand guidelines.<\/li><li>Ensure consistency across all channels.<\/li><\/ul><h3>Accessibility &amp; Quality Assurance<\/h3><ul><li>Apply accessibility best practices, including WCAG and ADA standards.<\/li><li>Ensure appropriate color contrast, readability, and inclusive design principles.<\/li><li>Create responsive layouts optimized for a variety of devices and screen sizes.<\/li><li>Proof and review artwork before publication.<\/li><li>Conduct quality assurance checks to ensure accuracy, consistency, and brand compliance.<\/li><\/ul><h2>Essential Skills &amp; Experience<\/h2><ul><li><b>Strong portfolio demonstrating excellence in digital and eCommerce design.<\/b><\/li><li><b>Advanced proficiency in Figma, Adobe Photoshop, and Adobe Illustrator.<\/b><\/li><li><b>Demonstrated experience creating conversion-focused digital content within a Direct-to-Consumer (DTC) eCommerce environment.<\/b><\/li><li>Strong understanding of customer journeys, user behavior, and digital best practices.<\/li><li>Excellent typography, layout, composition, and visual hierarchy skills.<\/li><li>Experience working within design systems and brand guidelines.<\/li><li>\u00a0Experience creating conversion-focused digital content for eCommerce platforms,\u00a0marketplaces or online retailers<\/li><li>Exceptional attention to detail and ability to maintain high-quality standards.<\/li><li>Strong organizational and time-management skills with the ability to manage multiple projects simultaneously.<\/li><li>Excellent communication and collaboration skills in English C1 level.<\/li><li>Experience with MS Office\/Google Workspace. <\/li><li>Experience using <b>Digital Asset Management (DAM)<\/b> platforms.<\/li><\/ul><h2>Preferred Skills &amp; Experience<\/h2><ul><li>Experience creating Amazon A&#43; Content, Amazon Brand Store pages, and Amazon PDP imagery.<\/li><li>Familiarity with <b>Asana<\/b> or similar project management tools.<\/li><li>Experience working with <b>Content Management Systems (CMS)<\/b>.<\/li><li>Knowledge of accessibility standards and inclusive design practices (WCAG\/ADA).<\/li><li>Experience supporting international markets<\/li><li>Familiarity with AI-powered creative and productivity tools.<\/li><li>Experience with <b>Adobe After Effects<\/b> <\/li><\/ul><br \/><p><b>What We Offer<\/b><\/p><p>At Concentrix, we believe great work starts with great people. We are committed to providing a supportive, flexible, and rewarding environment where our employees can thrive both personally and professionally.<\/p><ul><li>Competitive salary package<\/li><li>Remote working model with occasional travel for team collaboration and business meetings (typically one day per month or two days per quarter)<\/li><li>Partial reimbursement of travel expenses<\/li><li>Standard working schedule (Monday-Friday) with public holidays observed<\/li><\/ul><br \/><p><b>Due to occasional onsite visits, team meetings, and employment requirements, applicants must willing to travel to Bulgaria. <\/b><\/p>\",\"ats_external_id\":\"R1770996\",\"location\":\"Bucuresti, Bucharest\",\"job_type\":\"\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-09T00:09:15.904+08:00\",\"created_at\":\"2026-10-08T20:08:50.591+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzc0OQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/RON-Work--at--Home\/Digital-Content-Designer--DTC--Amazon---Online-Retail---Remote-_R1770996\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Marketing Solutions\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Bucuresti\",\"state\":null,\"country\":{\"wid\":\"f2e609fe92974a55a05fc1cdc2852122\",\"iso2\":\"RO\",\"iso3\":\"ROU\",\"descriptor\":\"Romania\",\"iso_numeric\":\"642\"},\"postal_code\":null,\"primary_location\":{\"id\":\"RO-WAH-ROMAN-01\",\"wid\":\"caee893f0ff1010409ed122336100000\",\"descriptor\":\"RON Work- at -Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"anelia.encheva@concentrix.com\"},\"first_name\":\"Encheva, Anelia (Encheva, Anelia)\"},\"categories\":[{\"descriptor\":\"CF Marketing Solutions\"}],\"recruiters\":[{\"id\":\"102117831\",\"wid\":\"3cabd2776c6910140e8c63dac8bf0000\",\"descriptor\":\"Anelia Encheva (Anelia Encheva) (102117831)\"}],\"hiring_type\":null,\"job_profile\":{\"id\":\"JC2332\",\"descriptor\":\"Sr. Specialist, Creative Services\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-390150\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/RON-Work--at--Home\/Digital-Content-Designer--DTC--Amazon---Online-Retail---Remote-_R1770996\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/RON-Work--at--Home\/Digital-Content-Designer--DTC--Amazon---Online-Retail---Remote-_R1770996\/apply\",\"job_requisition_id\":\"R1770996\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"Stefani.Naydenova@concentrix.com\"},\"first_name\":\"Stefani Naydenova (834594)\"},\"category_groups\":[{\"id\":\"CF Marketing_Communications Group\",\"wid\":\"0227dc387a0901ec82e6dbf1ec6531e6\",\"descriptor\":\"Marketing & Communications Group\"}],\"job_requisition\":{\"id\":\"R1770996\",\"wid\":\"7959c54fb48c103528666da4c1d30000\",\"descriptor\":\"Digital Content Designer (DTC, Amazon & Online Retail) (Remote)\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_9B\",\"wid\":\"0227dc387a0901c8993ae213e1653536\",\"descriptor\":\"Grade 9B\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"878\",\"campaign_id\":\"27730\",\"campaign_title\":\"Manager I, Quality R1770911\",\"campaign_type\":\"job_application\",\"job_title\":\"Responsable Qualit\u00e9 (F\/H) - Antananarivo\",\"street\":\"MDG Antananarivo - Zone ZITAL Ankorondrano - B\u00e2timent 15A - acc\u00e8s par Marais Masay\",\"address\":\"MDG Antananarivo - Zone ZITAL Ankorondrano - B\u00e2timent 15A - acc\u00e8s par Marais Masay\",\"city\":null,\"state\":\"Antananarivo\",\"postal_code\":\"101\",\"region\":null,\"country\":\"Madagascar\",\"short_description\":\"\",\"long_description\":\"<p><b>Rejoignez une \u00e9quipe d\u00e9di\u00e9e \u00e0 l\u2019excellence de la relation client !<\/b><\/p><p><b>Qui sommes-nous ?<\/b><\/p><p>Concentrix est une entreprise internationale implant\u00e9e dans plus de 70 pays. Sp\u00e9cialistes de l&#39;am\u00e9lioration de l&#39;exp\u00e9rience client et de l&#39;optimisation des processus m\u00e9tiers, nous aidons les entreprises \u00e0 se transformer et atteindre l&#39;excellence, dans un environnement inclusif, collaboratif et innovant.<\/p><p><b>Votre mission en tant que Responsable qualit\u00e9<\/b><\/p><p>Votre r\u00f4le principal sera de piloter et d\u2019animer la d\u00e9marche qualit\u00e9 de l\u2019activit\u00e9, en veillant au respect des exigences du client et \u00e0 l\u2019am\u00e9lioration continue des performances, dans un environnement T\u00e9l\u00e9com. Vous aurez pour missions de :<\/p><ul><li>Structurer et animer le processus qualit\u00e9 de l\u2019activit\u00e9 : suivi des plans d\u2019actions, animation des instances qualit\u00e9 et participation aux comit\u00e9s de direction<\/li><li>Superviser l\u2019\u00e9quipe en charge de la qualit\u00e9 et contribuer \u00e0 sa s\u00e9lection, sa formation, son d\u00e9veloppement et \u00e0 l\u2019\u00e9valuation de ses performances, conform\u00e9ment aux politiques de l\u2019organisation et aux exigences du client<\/li><li>\u00c9valuer l\u2019efficacit\u00e9 des dispositifs qualit\u00e9 et collaborer avec les diff\u00e9rentes parties prenantes \u00e0 la d\u00e9finition et \u00e0 la mise en \u0153uvre des plans d\u2019am\u00e9lioration.<\/li><li>Veiller au respect des exigences et standards qualit\u00e9 du client<\/li><li>D\u00e9velopper de solides relations de travail avec les principales parties prenantes internes et favoriser une culture d\u2019am\u00e9lioration continue<\/li><li>Accompagner les projets dans la pr\u00e9paration des audits client et soutenir les \u00e9quipes dans l\u2019utilisation des outils et m\u00e9thodes qualit\u00e9<\/li><li>Former et sensibiliser les managers aux d\u00e9marches qualit\u00e9, aux standards, aux bonnes pratiques et aux processus d\u2019am\u00e9lioration continue<\/li><li>Coordonner les actions avec la Formation et les Op\u00e9rations afin de garantir la coh\u00e9rence entre les processus qualit\u00e9, les pratiques op\u00e9rationnelles et les actions de formation<\/li><\/ul><p><b>Ce que nous vous offrons<\/b><\/p><p>Chez Concentrix, nous faisons de la valorisation de nos talents une priorit\u00e9. Voici les avantages uniques que nous proposons pour reconna\u00eetre votre contribution :<\/p><p><b>R\u00e9mun\u00e9ration et avantages :<\/b><\/p><ul><li>Un contrat CDI de 40 heures par semaine.<\/li><li>Une prime variable selon vos r\u00e9sultats.<\/li><li>Une mutuelle sant\u00e9 compl\u00e9mentaire \u00e0 partir de votre 6\u00e8me mois d&#39;int\u00e9gration<\/li><li>Un acc\u00e8s \u00e0 la cantine et au transport du personnel<\/li><\/ul><p><b>Conditions de travail optimales :<\/b><\/p><ul><li>Une formation continue pour le d\u00e9veloppement de vos comp\u00e9tences.<\/li><li>Un environnement de travail valorisant la qualit\u00e9 de vie au travail.<\/li><li>Des perspectives d\u2019\u00e9volution professionnelle.<\/li><\/ul><p><b>Le profil recherch\u00e9<\/b><\/p><p>Nous recherchons des talents qui poss\u00e8dent :<\/p><ul><li>Une exp\u00e9rience solide d\u2019au moins 2 ans dans le management et le pilotage de la Qualit\u00e9. Une premi\u00e8re exp\u00e9rience dans le secteur du telco serait un r\u00e9el atout<\/li><li>Une aptitude naturelle au leadership et \u00e0 la gestion d\u2019\u00e9quipe<\/li><li>Un esprit dynamique, proactif et orient\u00e9 solutions, avec une forte culture de l\u2019am\u00e9lioration continue<\/li><li>De solides capacit\u00e9s d\u2019analyse et de pilotage de la performance<\/li><li>Une capacit\u00e9 \u00e0 travailler en transverse avec les Op\u00e9rations, la Formation et les diff\u00e9rentes parties prenantes<\/li><\/ul><p><b>Notre processus de recrutement<\/b><\/p><p>1. Entretien individuel avec un membre de l&#39;\u00e9quipe recrutement<\/p><p>2. Revue du profil selon nos outils de test interne<\/p><p>3. Entretien de validation (30 minutes) : une discussion approfondie pour valider vos comp\u00e9tences et aligner vos ambitions avec notre culture.<\/p><p>Pr\u00eat(e) \u00e0 relever ce d\u00e9fi ? Rejoignez l\u2019aventure Concentrix, l\u00e0 o\u00f9 innovation et satisfaction client se rencontrent !<\/p>\",\"ats_external_id\":\"R1770911\",\"location\":\"Antananarivo\",\"job_type\":\"\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-08T18:07:56.097+08:00\",\"created_at\":\"2026-10-08T18:05:50.010+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzczMA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/MDG-Antananarivo---Zone-ZITAL-Ankorondrano---Btiment-15A---accs-par-Marais-Masay\/Responsable-Qualit--F-H----Antananarivo_R1770911\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Quality\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":null,\"state\":\"Antananarivo\",\"country\":{\"wid\":\"db69cea6446c11de98360015c5e6daf6\",\"iso2\":\"MG\",\"iso3\":\"MDG\",\"descriptor\":\"Madagascar\",\"iso_numeric\":\"450\"},\"postal_code\":\"101\",\"primary_location\":{\"id\":\"MG-ANT-ZITAL-01\",\"wid\":\"f184179ac01f101492a1ec5b04b00000\",\"descriptor\":\"MDG Antananarivo - Zone ZITAL Ankorondrano - B\u00e2timent 15A - acc\u00e8s par Marais Masay\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"mamyrindra.arisonrasoloharivony@concentrix.com\"},\"first_name\":\"Arison Rasoloharivony, Mamy Rindra\"},\"categories\":[{\"descriptor\":\"CF Quality\"}],\"recruiters\":[{\"id\":\"102564103\",\"wid\":\"da7d7d2449a2101032b52525ed4b0000\",\"descriptor\":\"Mamy Rindra Arison Rasoloharivony (102564103)\"}],\"hiring_type\":null,\"job_profile\":{\"id\":\"JC1631\",\"descriptor\":\"Manager I, Quality\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-390107\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/MDG-Antananarivo---Zone-ZITAL-Ankorondrano---Btiment-15A---accs-par-Marais-Masay\/Responsable-Qualit--F-H----Antananarivo_R1770911\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/MDG-Antananarivo---Zone-ZITAL-Ankorondrano---Btiment-15A---accs-par-Marais-Masay\/Responsable-Qualit--F-H----Antananarivo_R1770911\/apply\",\"job_requisition_id\":\"R1770911\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"hanitranantenaina.randriamifidy@concentrix.com\"},\"first_name\":\"Hanitra Nantenaina Randriamifidy (102552116)\"},\"category_groups\":[{\"id\":\"CF Training_Quality Group\",\"wid\":\"0227dc387a09017ceaef53bded65e5ef\",\"descriptor\":\"Training & Quality Group\"}],\"job_requisition\":{\"id\":\"R1770911\",\"wid\":\"0acc23cb504810351e5fa299e1c20000\",\"descriptor\":\"Responsable Qualit\u00e9 (F\/H) - Antananarivo\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_8A\",\"wid\":\"0227dc387a0901a4dc9568e6e065fa34\",\"descriptor\":\"Grade 8A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"372\",\"campaign_id\":\"1282\",\"campaign_title\":\"Deagostini \/ Hungarian \/ WAH in Czech Republic\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Service Advisor with Hungarian\",\"street\":\"CZE Prague - Vyskocilova 1481\/4 (9th floor)\",\"address\":\"CZE Prague - Vyskocilova 1481\/4 (9th floor)\",\"city\":\"Prague\",\"state\":null,\"postal_code\":\"14000\",\"region\":\"Remote\",\"country\":\"Czechia\",\"short_description\":\"Job Description Summary\\nThe Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><p>\u2022 Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019)<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Maintain basic knowledge of client products and\/or services<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Prepare complete and accurate work including appropriately notating accounts as required<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Participate in activities designed to improve customer satisfaction and business performance<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Offer additional products and\/or services<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Track, document and retrieve information in call tracking database<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff<\/p><p>\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0<\/h2><p>\u2022 High school diploma with three to six months of relevant experience preferred<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Courteous with strong customer service orientation<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Strong computer navigation skills and PC Knowledge<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to effectively communicate, both written and verbally<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Dependable with strong attention to detail<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Tolerance for repetitive work in a fast-paced, high production work environment<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to work as a team member, as well as independently<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to rotate shifts, as needed<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Based on location and\/or program, additional experience\/skills may be required<\/p><p>\u00a0\u00a0\u00a0<\/p><p>*Job requirements may vary by country and will not contravene any local laws<\/p><p><\/p><h2>Career Framework Role\u00a0<\/h2><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program\/product specific knowledge.\u00a0 Works with close supervision and clearly defined procedures.\u00a0 Starting to demonstrate familiarity with client terminology, operating standards and procedures.\u00a0 Starter without sustained metric performance levels.<\/p><p><\/p>\",\"ats_external_id\":\"R1689451\",\"location\":\"Prague, Remote\",\"job_type\":\"full_time\",\"salary\":\"35000\",\"salary_type\":\"hourly\",\"salary_currency\":\"CZK\",\"updated_at\":\"2026-10-08T12:28:10.172+02:00\",\"created_at\":\"2026-10-08T12:22:40.549+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-poland.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjgy?\",\"apply_url\":\"https:\/\/concentrix-poland.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjgy\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-poland\",\"internal_job_listing\":\"1\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"1\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"373\",\"campaign_id\":\"1280\",\"campaign_title\":\"Warner Bros \/ SLOVENIAN \/ WAH in Czech Republic\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Service Advisor with Slovenian | Home Office\",\"street\":null,\"address\":null,\"city\":\"Remote\",\"state\":null,\"postal_code\":null,\"region\":\"Remote\",\"country\":\"Czechia\",\"short_description\":\"Apply with Concentrix!\",\"long_description\":\"<p class=\\\"typography-body-large-text-regular mb-800\\\">\ud83d\udccd Remote position within the Czech Republic | \ud83d\udd52 Full-time<\/p>\\n<p class=\\\"typography-body-large-text-regular mb-800\\\">Are you a fan of movies, TV shows, and the world of digital streaming? Do you enjoy helping people and solving their questions?<\/p>\\n<p class=\\\"typography-body-large-text-regular mb-800\\\">Join our team as a Customer Service Advisor and support users of one of the world&rsquo;s leading online streaming platforms. Every day you will help customers enjoy their favorite content without interruptions.<\/p>\\n<p class=\\\"typography-body-large-text-regular mb-800\\\"><strong>What will you do?<\/strong><\/p>\\n<ul class=\\\"typography-body-large-text-regular\\\">\\n<li>Communicate with customers via phone, email, live chat, and social media<\/li>\\n<li>Assist customers with service-related questions and account issues<\/li>\\n<li>Help resolve basic technical or user-related problems<\/li>\\n<li>Inform customers about new features and promotional offers<\/li>\\n<li>Work with internal systems and collaborate with your team<\/li>\\n<li>\ud83d\udcde All calls are inbound &ndash; no cold calling or sales.<\/li>\\n<\/ul>\\n<p class=\\\"typography-body-large-text-regular mb-800\\\"><strong>What we are looking for:<\/strong><\/p>\\n<ul class=\\\"typography-body-large-text-regular\\\">\\n<li>Native SLOVANIAN speaker<\/li>\\n<li>English at a communicative level (spoken and written)<\/li>\\n<li>Good computer skills and familiarity with MS Office<\/li>\\n<li>Ability to quickly understand customer needs and provide solutions<\/li>\\n<li>Strong communication and problem-solving skills<\/li>\\n<li>A customer-oriented mindset and team spirit<\/li>\\n<\/ul>\\n<p class=\\\"typography-body-large-text-regular mb-800\\\"><strong>\ud83d\udca1 This position is suitable for candidates without previous customer service experience.<\/strong><\/p>\\n<p class=\\\"typography-body-large-text-regular mb-800\\\"><strong>Working hours<\/strong><\/p>\\n<p class=\\\"typography-body-large-text-regular mb-800\\\">Shift-based schedule depending on the supported market:<\/p>\\n<p class=\\\"typography-body-large-text-regular mb-800\\\">Morning shift<\/p>\\n<p class=\\\"typography-body-large-text-regular mb-800\\\">Afternoon shift<\/p>\\n<p class=\\\"typography-body-large-text-regular mb-800\\\"><strong>What we offer<\/strong><\/p>\\n<ul class=\\\"typography-body-large-text-regular\\\">\\n<li>Home office &ndash; work from the comfort of your home<\/li>\\n<li>Meal vouchers (123,90 czk per working day)<\/li>\\n<li>benefit card Pluxee (1.940 czk monthly - already from the first working month)<\/li>\\n<li>Attractive performance-based bonuses<\/li>\\n<li>Referral bonus for recommending new colleagues<\/li>\\n<li>Daily use of foreign languages, especially English<\/li>\\n<li>Friendly and supportive team environment<\/li>\\n<li>Team-building activities, company events, and sports activities<\/li>\\n<li>Opportunity to grow your career in a multinational company<\/li>\\n<\/ul>\\n<p class=\\\"typography-body-large-text-regular mb-800\\\">\ud83d\udce9 Interested in joining us?<br \/>Apply now and become part of a team that helps customers enjoy the world of digital entertainment every day.<\/p>\",\"ats_external_id\":\"CZ-1280\",\"location\":\"Remote, Remote\",\"job_type\":\"full_time\",\"salary\":\"30000\",\"salary_type\":\"monthly\",\"salary_currency\":\"CZK\",\"updated_at\":\"2026-10-08T12:16:04.224+02:00\",\"created_at\":\"2026-10-08T12:14:56.620+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-poland.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjgw?\",\"apply_url\":\"https:\/\/concentrix-poland.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjgw\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":\"wfh_flexible\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-poland\",\"internal_job_listing\":\"1\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"1\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"374\",\"campaign_id\":\"1279\",\"campaign_title\":\"Positec | German | Katowice\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Technical Service with German\",\"street\":null,\"address\":null,\"city\":\"Katowice\",\"state\":\"Silesian Voivodeship\",\"postal_code\":\"40\",\"region\":\"\u015al\u0105skie\",\"country\":\"Poland\",\"short_description\":\"Apply with Concentrix\",\"long_description\":\"<section class=\\\"offer-view_c6g9djq\\\" data-test=\\\"section-responsibilities\\\" data-scroll-id=\\\"responsibilities-1\\\">\\n<div class=\\\"offer-view_c8zsosj\\\" data-test=\\\"section-responsibilities-header\\\">\\n<section class=\\\"offer-view_c6g9djq\\\" data-test=\\\"section-responsibilities\\\" data-scroll-id=\\\"responsibilities-1\\\">\\n<div class=\\\"offer-view_c8zsosj\\\" data-test=\\\"section-responsibilities-header\\\">\\n<h2 data-pm-slice=\\\"1 3 []\\\"><strong>About the role:<\/strong><\/h2>\\n<p>Join an international technical support team supporting customers of a leading manufacturer of innovative garden equipment, robotic lawn mowers, and power tools. As a Customer Service Technical Specialist, you will help customers troubleshoot product-related issues, provide guidance on product functionality, and ensure a high-quality customer experience across multiple communication channels.<\/p>\\n<p>&nbsp;<\/p>\\n<p><strong>Key Responsibilities<\/strong>:<\/p>\\n<ul>\\n<li>\\n<p>Provide technical support via phone, email, and chat.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Guide customers through product setup, installation, configuration, and maintenance.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Identify root causes of technical issues and determine appropriate solutions.&nbsp;<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Escalate complex cases to specialized teams when necessary.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Document customer interactions and technical findings accurately in internal systems.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Educate customers on product features, best practices, and preventive maintenance.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Ensure customer satisfaction while meeting quality and productivity targets.&nbsp;<\/p>\\n<\/li>\\n<\/ul>\\n<p>&nbsp;<\/p>\\n<p><strong>Requirements:<\/strong><\/p>\\n<ul>\\n<li>\\n<p>Fluency in German (C1) and English (B2).<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Previous experience in customer service, technical support, helpdesk, or troubleshooting roles.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Strong technical aptitude and interest in consumer electronics, smart devices, home &amp; garden equipment, or power tools.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Ability to analyze problems and provide clear, customer-friendly solutions.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Good knowledge of Windows environment and MS Office applications.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Excellent communication and interpersonal skills.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Ability to work independently and manage multiple customer inquiries simultaneously.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Readiness to work from an office in Katowice&nbsp;<\/p>\\n<\/li>\\n<\/ul>\\n<p>&nbsp;<\/p>\\n<p><strong>Nice to Have:<\/strong><\/p>\\n<ul>\\n<li>\\n<p>Technical education or relevant certifications.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Experience with CRM or ticketing systems.<\/p>\\n<\/li>\\n<\/ul>\\n<p>&nbsp;<\/p>\\n<p><strong>What do we offer:<\/strong><\/p>\\n<ul>\\n<li>\\n<p>Work from office in Katowice, Zabrska 19, Global Office Park in the following schedule: Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 13:00.<\/p>\\n<\/li>\\n<li>\\n<p>Relocation support to Katowice.<\/p>\\n<\/li>\\n<li>\\n<p>Labor contract with attractive salary.<\/p>\\n<\/li>\\n<li>\\n<p>Full-time position available as of 16.11.2026.<\/p>\\n<\/li>\\n<li>\\n<p>Attractive package of benefits such as access to the multisport card, private insurance, and private medical health care.<\/p>\\n<\/li>\\n<li>\\n<p>Development programs like Concentrix Academy for the future Team Leaders.<\/p>\\n<\/li>\\n<li>\\n<p>Unlimited courses (Concentrix University, LinkedIn Learning).<\/p>\\n<\/li>\\n<li>\\n<p>Recommendation program Refer a Friend with bonus up to 4000 PLN!<\/p>\\n<\/li>\\n<li>\\n<p>Recognition programs: Game Changer Award as well as Be The Best.<\/p>\\n<\/li>\\n<\/ul>\\n<\/div>\\n<\/section>\\n<\/div>\\n<\/section>\",\"ats_external_id\":\"PL-1279\",\"location\":\"Katowice, \u015al\u0105skie\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"monthly\",\"salary_currency\":\"PLN\",\"updated_at\":\"2026-10-08T08:34:59.024+02:00\",\"created_at\":\"2026-10-08T08:33:58.711+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-poland.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjc5?\",\"apply_url\":\"https:\/\/concentrix-poland.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjc5\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-poland\",\"internal_job_listing\":\"1\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"375\",\"campaign_id\":\"1278\",\"campaign_title\":\"Positec | Norwegian | Katowice\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Technical Service with Norwegian\",\"street\":null,\"address\":null,\"city\":\"Katowice\",\"state\":\"Silesian Voivodeship\",\"postal_code\":\"40\",\"region\":\"\u015al\u0105skie\",\"country\":\"Poland\",\"short_description\":\"Apply with Concentrix\",\"long_description\":\"<section class=\\\"offer-view_c6g9djq\\\" data-test=\\\"section-responsibilities\\\" data-scroll-id=\\\"responsibilities-1\\\">\\n<div class=\\\"offer-view_c8zsosj\\\" data-test=\\\"section-responsibilities-header\\\">\\n<section class=\\\"offer-view_c6g9djq\\\" data-test=\\\"section-responsibilities\\\" data-scroll-id=\\\"responsibilities-1\\\">\\n<div class=\\\"offer-view_c8zsosj\\\" data-test=\\\"section-responsibilities-header\\\">\\n<h2 data-pm-slice=\\\"1 3 []\\\"><strong>About the role:<\/strong><\/h2>\\n<p>Join an international technical support team supporting customers of a leading manufacturer of innovative garden equipment, robotic lawn mowers, and power tools. As a Customer Service Technical Specialist, you will help customers troubleshoot product-related issues, provide guidance on product functionality, and ensure a high-quality customer experience across multiple communication channels.<\/p>\\n<p>&nbsp;<\/p>\\n<p><strong>Key Responsibilities<\/strong>:<\/p>\\n<ul>\\n<li>\\n<p>Provide technical support via phone, email, and chat.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Guide customers through product setup, installation, configuration, and maintenance.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Identify root causes of technical issues and determine appropriate solutions.&nbsp;<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Escalate complex cases to specialized teams when necessary.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Document customer interactions and technical findings accurately in internal systems.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Educate customers on product features, best practices, and preventive maintenance.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Ensure customer satisfaction while meeting quality and productivity targets.&nbsp;<\/p>\\n<\/li>\\n<\/ul>\\n<p>&nbsp;<\/p>\\n<p><strong>Requirements:<\/strong><\/p>\\n<ul>\\n<li>\\n<p>Fluency in <strong>Norwegian<\/strong> (C1) and English (B2).<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Previous experience in customer service, technical support, helpdesk, or troubleshooting roles.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Strong technical aptitude and interest in consumer electronics, smart devices, home &amp; garden equipment, or power tools.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Ability to analyze problems and provide clear, customer-friendly solutions.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Good knowledge of Windows environment and MS Office applications.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Excellent communication and interpersonal skills.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Ability to work independently and manage multiple customer inquiries simultaneously.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Readiness to work from an office in Katowice&nbsp;<\/p>\\n<\/li>\\n<\/ul>\\n<p>&nbsp;<\/p>\\n<p><strong>Nice to Have:<\/strong><\/p>\\n<ul>\\n<li>\\n<p>Technical education or relevant certifications.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Experience with CRM or ticketing systems.<\/p>\\n<\/li>\\n<\/ul>\\n<p>&nbsp;<\/p>\\n<p><strong>What do we offer:<\/strong><\/p>\\n<ul>\\n<li>\\n<p>Work from office in Katowice, Zabrska 19, Global Office Park in the following schedule: Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 13:00.<\/p>\\n<\/li>\\n<li>\\n<p>Relocation support to Katowice.<\/p>\\n<\/li>\\n<li>\\n<p>Labor contract with attractive salary.<\/p>\\n<\/li>\\n<li>\\n<p>Full-time position available as of 16.11.2026.<\/p>\\n<\/li>\\n<li>\\n<p>Attractive package of benefits such as access to the multisport card, private insurance, and private medical health care.<\/p>\\n<\/li>\\n<li>\\n<p>Development programs like Concentrix Academy for the future Team Leaders.<\/p>\\n<\/li>\\n<li>\\n<p>Unlimited courses (Concentrix University, LinkedIn Learning).<\/p>\\n<\/li>\\n<li>\\n<p>Recommendation program Refer a Friend with bonus up to 4000 PLN!<\/p>\\n<\/li>\\n<li>\\n<p>Recognition programs: Game Changer Award as well as Be The Best.<\/p>\\n<\/li>\\n<\/ul>\\n<\/div>\\n<\/section>\\n<\/div>\\n<\/section>\",\"ats_external_id\":\"PL-1278\",\"location\":\"Katowice, \u015al\u0105skie\",\"job_type\":\"full_time\",\"salary\":\"10000\",\"salary_type\":\"monthly\",\"salary_currency\":\"PLN\",\"updated_at\":\"2026-10-08T09:02:24.351+02:00\",\"created_at\":\"2026-10-08T08:30:54.789+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-poland.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjc4?\",\"apply_url\":\"https:\/\/concentrix-poland.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjc4\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-poland\",\"internal_job_listing\":\"1\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"376\",\"campaign_id\":\"1277\",\"campaign_title\":\"Positec | Danish | Katowice\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Technical Service with Danish\",\"street\":null,\"address\":null,\"city\":\"Katowice\",\"state\":\"Silesian Voivodeship\",\"postal_code\":\"40\",\"region\":\"\u015al\u0105skie\",\"country\":\"Poland\",\"short_description\":\"Apply with Concentrix\",\"long_description\":\"<section class=\\\"offer-view_c6g9djq\\\" data-test=\\\"section-responsibilities\\\" data-scroll-id=\\\"responsibilities-1\\\">\\n<div class=\\\"offer-view_c8zsosj\\\" data-test=\\\"section-responsibilities-header\\\">\\n<section class=\\\"offer-view_c6g9djq\\\" data-test=\\\"section-responsibilities\\\" data-scroll-id=\\\"responsibilities-1\\\">\\n<div class=\\\"offer-view_c8zsosj\\\" data-test=\\\"section-responsibilities-header\\\">\\n<h2 data-pm-slice=\\\"1 3 []\\\"><strong>About the role:<\/strong><\/h2>\\n<p>Join an international technical support team supporting customers of a leading manufacturer of innovative garden equipment, robotic lawn mowers, and power tools. As a Customer Service Technical Specialist, you will help customers troubleshoot product-related issues, provide guidance on product functionality, and ensure a high-quality customer experience across multiple communication channels.<\/p>\\n<p>&nbsp;<\/p>\\n<p><strong>Key Responsibilities<\/strong>:<\/p>\\n<ul>\\n<li>\\n<p>Provide technical support via phone, email, and chat.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Guide customers through product setup, installation, configuration, and maintenance.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Identify root causes of technical issues and determine appropriate solutions.&nbsp;<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Escalate complex cases to specialized teams when necessary.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Document customer interactions and technical findings accurately in internal systems.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Educate customers on product features, best practices, and preventive maintenance.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Ensure customer satisfaction while meeting quality and productivity targets.&nbsp;<\/p>\\n<\/li>\\n<\/ul>\\n<p>&nbsp;<\/p>\\n<p><strong>Requirements:<\/strong><\/p>\\n<ul>\\n<li>\\n<p>Fluency in Danish (C1) and English (B2).<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Previous experience in customer service, technical support, helpdesk, or troubleshooting roles.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Strong technical aptitude and interest in consumer electronics, smart devices, home &amp; 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As a Customer Service Technical Specialist, you will help customers troubleshoot product-related issues, provide guidance on product functionality, and ensure a high-quality customer experience across multiple communication channels.<\/p>\\n<p>&nbsp;<\/p>\\n<p><strong>Key Responsibilities<\/strong>:<\/p>\\n<ul>\\n<li>\\n<p>Provide technical support via phone, email, and chat.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Guide customers through product setup, installation, configuration, and maintenance.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Identify root causes of technical issues and determine appropriate solutions.&nbsp;<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Escalate complex cases to specialized teams when necessary.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Document customer interactions and technical findings accurately in internal systems.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Educate customers on product features, best practices, and preventive maintenance.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Ensure customer satisfaction while meeting quality and productivity targets.&nbsp;<\/p>\\n<\/li>\\n<\/ul>\\n<p>&nbsp;<\/p>\\n<p><strong>Requirements:<\/strong><\/p>\\n<ul>\\n<li>\\n<p>Fluency in<strong> French <\/strong>(C1) and English (B2).<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Previous experience in customer service, technical support, helpdesk, or troubleshooting roles.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Strong technical aptitude and interest in consumer electronics, smart devices, home &amp; 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The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<br \/><p><b>Location: Remote <\/b><\/p><p><b>Role: API Solution Architect \u2013 Node.js<\/b><\/p><br \/><p>We are seeking an experienced API Solution Architect with strong Node.js expertise to design, develop, and modernize enterprise-scale API solutions. This role will lead the architecture of secure, scalable, and high-performing APIs while driving API transformation and integration initiatives across cloud-native platforms. The ideal candidate will have deep expertise in Node.js, API architecture, microservices, and modern integration patterns, along with experience designing agentic API migration factories utilizing chained LLM-driven pipelines with human-gated PR reviews.<\/p><br \/><p><b>Responsibilities<\/b><\/p><ul><li>Architect and lead the design of scalable, secure, and high-performance RESTful APIs, GraphQL services, and event-driven integrations using Node.js, NestJS, Express, and Fastify.<\/li><li>Design and deliver agentic API migration factories using chained LLM-driven pipelines with human-gated PR reviews to accelerate legacy-to-modern API transformation initiatives.<\/li><li>Author and govern custom GitHub Copilot Skills and AI-assisted engineering accelerators as reusable delivery artifacts across programs and teams.<\/li><li>Establish and promote Open API Specification (OAS)-first development workflows, standards, and governance across NestJS, Fastify, Express, Lambda, and serverless architectures.<\/li><li>Define enterprise API standards, architectural patterns, governance frameworks, and best practices for scalability, maintainability, and reuse.<\/li><li>Partner with product owners, engineering teams, enterprise architects, and business stakeholders to translate business requirements into modern API-led solutions.<\/li><li>Drive cloud-native API architectures aligned with enterprise integration strategies across AWS, Azure, and GCP environments.<\/li><li>Implement and enforce API security best practices, including OAuth2, JWT, SSO, encryption, rate limiting, and threat mitigation controls.<\/li><li>Lead API lifecycle management processes including design, documentation, versioning, deployment, observability, and governance.<\/li><li>Evaluate, recommend, and integrate API management platforms such as Apigee, Kong, AWS API Gateway, MuleSoft, or equivalent technologies.<\/li><li>Guide development teams on microservices architecture, domain-driven design, event-driven systems, and asynchronous communication models.<\/li><li>Establish observability, monitoring, performance engineering, and scalability testing frameworks to ensure APIs consistently meet SLAs.<\/li><li>Provide technical leadership, mentoring, and architectural guidance for engineering teams focused on modern API development and AI-assisted engineering practices.<\/li><li>Collaborate with DevOps and platform engineering teams to implement CI\/CD pipelines, automated quality controls, and infrastructure-as-code practices.<\/li><\/ul><p><b>\u00a0Qualifications<\/b><\/p><ul><li>10&#43; years of software engineering experience with at least 5&#43; years in Solution Architecture, Principal Architecture, or Enterprise Architecture roles.<\/li><li>Strong hands-on expertise in Node.js, JavaScript, TypeScript, Express.js, NestJS, and Fastify.<\/li><li>Extensive experience designing and implementing enterprise-scale API platforms and integration architectures.<\/li><li>Proven experience modernizing legacy applications and APIs using cloud-native and microservices-based approaches.<\/li><li>Experience building or leveraging LLM-powered automation, AI-assisted development frameworks, GitHub Copilot customization, or agentic engineering workflows.<\/li><li>Deep understanding of REST, GraphQL, gRPC, WebSocket\u2019s, and event-driven integration patterns.<\/li><li>Strong knowledge of API security, authentication, authorization, rate limiting, caching, and governance frameworks.<\/li><li>Hands-on experience with cloud platforms including AWS, Azure, and\/or GCP.<\/li><li>Experience with Docker, Kubernetes, serverless architectures, and container orchestration technologies.<\/li><li>Strong understanding of CI\/CD pipelines, DevSecOps practices, and automated testing frameworks.<\/li><li>Experience with SQL and NoSQL databases including PostgreSQL, MongoDB, DynamoDB, or equivalent platforms.<\/li><li>Excellent communication, stakeholder management, and leadership skills.<\/li><li>Strong understanding of Agile, Lean, DevOps, and continuous improvement methodologies.<\/li><\/ul><br \/><p><b>Preferred Qualifications<\/b><\/p><ul><li>Cloud certifications such as AWS Solutions Architect, Microsoft Azure Architect Expert, or Google Cloud Professional Architect.<\/li><li>Experience implementing enterprise AI platforms, generative AI solutions, and LLM orchestration frameworks.<\/li><li>Experience developing and governing custom GitHub Copilot Skills, Prompt Engineering standards, and AI development accelerators.<\/li><li>Experience with Kafka, RabbitMQ, Event Bridge, or other event-streaming technologies.<\/li><li>Familiarity with observability platforms such as Datadog, Prometheus, Grafana, ELK, or New Relic.<\/li><li>Experience with API monetization, developer portals, and API product management.<\/li><li>Background supporting large-scale enterprise digital transformation, financial services, telecommunications, technology, or consulting environments.<\/li><li>Experience leading globally distributed engineering teams and large modernization programs.<\/li><\/ul><br \/><p>The base salary for this position is $106,087- $166,709 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><p>The deadline to apply for this position is: 10\/22\/2026 This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><br \/><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0 Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<\/p><br \/><p>#WFH<\/p><p>#LI-Remote<\/p><p>#Concentrix<\/p><br \/><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1770728\",\"location\":\"USA, Georgia\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-10-09T02:04:59.525+08:00\",\"created_at\":\"2026-10-08T06:05:03.561+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzY5Ng?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-GA-Work-at-Home\/API-Solution-Architect---Node-JS_R1770728\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"IT Solutions\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"USA\",\"state\":\"Georgia\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"30301\",\"primary_location\":{\"id\":\"US-WAH-GEORG-00\",\"wid\":\"b67da9176e3d1062f9df6223c6c9bf06\",\"descriptor\":\"USA GA Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"reena.kapoor@concentrix.com\"},\"first_name\":\"Kapoor, Reena\"},\"categories\":[{\"descriptor\":\"CF IT Solutions\"}],\"recruiters\":[{\"id\":\"102010157\",\"wid\":\"c30e8ac6e5930107b3c1e2d195a00000\",\"descriptor\":\"Reena Kapoor (102010157)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0268\",\"descriptor\":\"IT Solution Architect (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-390190\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-GA-Work-at-Home\/API-Solution-Architect---Node-JS_R1770728\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-GA-Work-at-Home\/API-Solution-Architect---Node-JS_R1770728\/apply\",\"job_requisition_id\":\"R1770728\"}],\"organizations\":[{\"wid\":\"de28fe2774671036e2de4b8abb900000\",\"descriptor\":\"W0ZXOF Fis Global: Onboarding (Unbill\",\"reference_id\":\"W0ZXOF\",\"custom_reference_id\":\"W0ZXOF\",\"company_reference_id\":null},{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"8e6811f2f1df103228768d1eb9540000\",\"descriptor\":\"24550 - FIS - 980006613\",\"reference_id\":\"980006613\",\"custom_reference_id\":\"980006613\",\"company_reference_id\":null},{\"wid\":\"7786e9d84c62100bef1d99be98f00000\",\"descriptor\":\"COGS (CORP) CAT Technology and Engineering SL\",\"reference_id\":\"CATTESTSTRATDIR\",\"custom_reference_id\":null,\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"jawethakther.jamal@concentrix.com\"},\"first_name\":\"Jaweth Akther Jamal (102010976)\"},\"category_groups\":[{\"id\":\"CF Information Technology Group\",\"wid\":\"0227dc387a09016bad567901ec6584db\",\"descriptor\":\"Information Technology Group\"}],\"job_requisition\":{\"id\":\"R1770728\",\"wid\":\"8804c93e37441034f513119385020000\",\"descriptor\":\"API Solution Architect \u2013 Node JS\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-25\",\"compensation_grade\":{\"id\":\"CF Grade_T7\",\"wid\":\"3de6ae7f50f0101061226c9985b90000\",\"descriptor\":\"Grade T7\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"880\",\"campaign_id\":\"27679\",\"campaign_title\":\"Sr. Software Engineer (TCF) R1770480\",\"campaign_type\":\"job_application\",\"job_title\":\"Senior Software Developer\",\"street\":\"USA Lenexa 14121 West 95th St., Santa Fe 95 Business Park\",\"address\":\"USA Lenexa 14121 West 95th St., Santa Fe 95 Business Park\",\"city\":\"Lenexa\",\"state\":\"Kansas\",\"postal_code\":\"66215\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Senior Software Developer <\/b><\/span>- <b>United States | Hybrid - Overland park, KS<\/b><\/h2><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#374151\\\">We are seeking a highly skilled <\/span><span style=\\\"color:#111827\\\"><b>Senior Software Developer<\/b><\/span> to join our Web Engineering team supporting a strategic digital modernization initiative focused on enhancing customer-facing digital experiences. This role will be responsible for designing, developing, and deploying scalable web applications using modern front-end technologies, headless CMS solutions, and cloud-native development practices.<\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#374151\\\">The ideal candidate brings deep expertise in Svelte\/SvelteKit, Sanity CMS, modern JavaScript frameworks, API integrations, and Agile software delivery. You will work closely with architects, product owners, UX teams, and platform engineers to deliver high-performance customer-facing experiences at enterprise scale.<\/span><\/p><br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Responsibilities<\/b><\/span><\/h2><ul><li><span style=\\\"color:#374151\\\">Design and develop responsive, scalable, and high-performing web applications using <b>Svelte and SvelteKit.<\/b><\/span><\/li><li><span style=\\\"color:#374151\\\">Build and maintain content-driven experiences utilizing <b>Sanity CMS<\/b> and headless architecture principles.<\/span><\/li><li><span style=\\\"color:#374151\\\">Collaborate with Product, UX, and Architecture teams to implement customer-facing features and enhancements.<\/span><\/li><li><span style=\\\"color:#374151\\\">Develop reusable UI components, design system integrations, and front-end frameworks.<\/span><\/li><li><span style=\\\"color:#374151\\\">Integrate with internal and external APIs, microservices, authentication platforms, and customer data services.<\/span><\/li><li><span style=\\\"color:#374151\\\">Drive code quality through peer reviews, automated testing, CI\/CD pipelines, and engineering best practices.<\/span><\/li><li><span style=\\\"color:#374151\\\">Optimize application performance, accessibility, SEO, security, and scalability.<\/span><\/li><li><span style=\\\"color:#374151\\\">Participate in Agile ceremonies including sprint planning, backlog refinement, design reviews, and retrospectives.<\/span><\/li><li><span style=\\\"color:#374151\\\">Mentor junior developers and contribute to engineering standards and technical decision-making.<\/span><\/li><li><span style=\\\"color:#374151\\\">Support production deployments, troubleshooting, and continuous improvement initiatives.<\/span><\/li><li><span style=\\\"color:#374151\\\">Work closely with platform and DevOps teams to ensure reliable delivery through automated deployment pipelines.<\/span><\/li><\/ul><br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Qualifications<\/b><\/span><\/h2><ul><li><span style=\\\"color:#374151\\\">7&#43; years of software development experience.<\/span><\/li><li><span style=\\\"color:#374151\\\">3&#43; years of modern JavaScript application development.<\/span><\/li><li><span style=\\\"color:#374151\\\">Strong experience with:SvelteSvelteKitTypeScriptHTML5, CSS3, and SCSSREST APIs and GraphQLGit and modern source control practices<\/span><\/li><li><span style=\\\"color:#374151\\\">Hands-on experience with:Sanity CMSHeadless CMS architecturesComponent-based UI developmentResponsive web designClient-side performance optimization<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience building applications deployed in cloud environments, such as AWS, Azure, or GCP.<\/span><\/li><li><span style=\\\"color:#374151\\\">Familiarity with CI\/CD pipelines and DevOps practices.<\/span><\/li><li><span style=\\\"color:#374151\\\">Strong knowledge of web accessibility, WCAG, and SEO best practices.<\/span><\/li><li><span style=\\\"color:#374151\\\">Test-driven and quality-focused development approach.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience with automated testing frameworks such as Playwright, Cypress, Jest, or Vitest.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience operating in Agile\/Scrum teams.<\/span><\/li><li><span style=\\\"color:#374151\\\">Strong debugging and performance tuning capabilities.<\/span><\/li><\/ul><br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Preferred Qualifications<\/b><\/span><\/h2><ul><li><span style=\\\"color:#374151\\\">Experience supporting large-scale consumer digital platforms.<\/span><\/li><li><span style=\\\"color:#374151\\\">Telecommunications or eCommerce industry experience.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience migrating from traditional CMS platforms to headless architectures.<\/span><\/li><li><span style=\\\"color:#374151\\\">Knowledge of Adobe Experience Manager, AEM, migration strategies.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience with Design Systems and reusable component libraries.<\/span><\/li><li><span style=\\\"color:#374151\\\">Familiarity with AI-assisted development tools such as GitHub Copilot or Cursor.<\/span><\/li><li><span style=\\\"color:#374151\\\">Cloud-native application architecture experience.<\/span><\/li><\/ul><br \/><br \/><p style=\\\"color:!important\\\">The base salary for this position is $92,250 \u2013 $125,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><br \/><p style=\\\"color:!important\\\">The deadline to apply for this position is: 10\/15\/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><br \/><p><span style=\\\"color:#111827\\\"><b>#LI-Hybrid<\/b><\/span><\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1770480\",\"location\":\"Lenexa, Kansas\",\"job_type\":\"full_time\",\"salary\":\"110000\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-10-09T02:04:59.612+08:00\",\"created_at\":\"2026-10-08T00:07:47.792+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzY3OQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Lenexa-14121-West-95th-St-Santa-Fe-95-Business-Park\/Senior-Software-Developer_R1770480-4\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Software Development\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"Lenexa\",\"state\":\"Kansas\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"66215\",\"primary_location\":{\"id\":\"US-LEN-W95TH-01\",\"wid\":\"b03838c1114b010e6ac9289bd2c50000\",\"descriptor\":\"USA Lenexa 14121 West 95th St., Santa Fe 95 Business Park\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"akhilesh.dhyani@concentrix.com\"},\"first_name\":\"Dhyani, Akhilesh\"},\"categories\":[{\"descriptor\":\"CF Software Development\"}],\"recruiters\":[{\"id\":\"102008848\",\"wid\":\"f81830f171380107b29e69b148670000\",\"descriptor\":\"Akhilesh Dhyani (102008848)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0345\",\"descriptor\":\"Sr. Software Engineer (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-390232\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Lenexa-14121-West-95th-St-Santa-Fe-95-Business-Park\/Senior-Software-Developer_R1770480-4\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Lenexa-14121-West-95th-St-Santa-Fe-95-Business-Park\/Senior-Software-Developer_R1770480-4\/apply\",\"job_requisition_id\":\"R1770480\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"3d7dbbe9970d01113ff67a57a0f10000\",\"descriptor\":\"7077 - 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The ideal candidate is curious about Gen AI and able to learn and understand quickly how technology can help our clients optimize their content for Gen AI-powered futures. Working under the direction of a Senior Gen AI Content Specialist you will be part of a team of Content Specialists executing best-in-class content transformation on large libraries of knowledge base content. You will decide where and how content will be segmented and refactored for optimal use by Gen AI tools. You like meticulous, detailed work, but also see and share opportunities for improvement.\u00a0\u00a0\\n\\nAs a Gen AI Content Specialist you are part editors, part technicians. You have strong reading comprehension skills and are responsible for deciding where and how large multi-page articles need to be segmented for LLM efficiency and carried context. Don\u2019t worry, we\u2019ll coach you at first but do expect you to lead the decision making shortly thereafter. If you love content and want a role that keeps you on the leading edge of Gen AI applications, consider joining fast growing team.\u00a0\",\"long_description\":\"<div><div><p><span><span>Responsibilities:<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><ul><li><p><span><span>Execute content transformation <\/span><span>and continuous improvements on<\/span><span> large content libraries<\/span><span>.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Innovate and <\/span><span>optimize<\/span><span> content processes; d<\/span><span>ecide where and how content will be segmented and refactored for Gen AI tools.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Act as <\/span><span>part editor and part content strategist with strong reading comprehension skills.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Act as both a do-er and innovator, making decisions and recommendations independently.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Segment large multi-page articles for LLM efficiency and context delivery.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Create<\/span><span>, <\/span><span>manage<\/span><span> and <\/span><span>optimize<\/span><span> high-quality, Gen AI-optimized content for large knowledge base<\/span><span>.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Be at the forefront of Gen AI applications in content; <\/span><span>identify<\/span><span> new opportunities for <\/span><span>leveraging<\/span><span> AI in content strategy.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Stay updated with the latest in Gen AI technology and trends.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><p><span>\u00a0<\/span><\/p><\/div><div><p><span><span>Required skills:<\/span><\/span><span>\u00a0<\/span><\/p><\/div><\/div><div><div><ul><li><p><span><span>Foundational knowledge of Gen AI uses and applications to drive better, faster ways to work. You <\/span><span>don\u2019t<\/span><span> have to be an expert in the tech<\/span><span> <\/span><span>but need to understand what it can do for clients.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Gen AI curiosity and enthusiasm and wish to learn more in this space.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Expert English reading comprehension and editing skills. You need to be able to suggest where to break large articles and make any edits needed; we call it <\/span><span>\u2018<\/span><span>chunking<\/span><span>\u2019<\/span><span> the ar<\/span><span>ticles.<\/span><span>\u00a0<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Ability to manage multiple deadlines and projects at once.\u00a0<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Good familiarity with <\/span><span>Word, <\/span><span>Excel<\/span><span> and large spreadsheets<\/span><span>; s<\/span><span>trong Office 365 skills.\u00a0<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Natural desire to bring order and classification to content chaos. Familiarity with information architecture is a bonus<\/span><span>.\u00a0\u00a0<\/span><span>\u00a0<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Like finding patterns and problem-solving.\u00a0<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>2-3&#43;<\/span><span> years<\/span><span> <\/span><span>Digital Marketing or C<\/span><span>ontent <\/span><span>Marketing <\/span><span>experience at a large enterprise or agency<\/span><span>.<\/span><span>\u00a0<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Bachelor&#39;s degree <\/span><span>or <\/span><span>equivalent<\/span><span> work experience <\/span><span>in Marketing, <\/span><span>Communications<\/span><span> or a related field.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Ability to work collaboratively in a fast-paced and evolving environment<\/span><span>.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><p><\/p><\/div><\/div>\",\"ats_external_id\":\"R1770470\",\"location\":\"National Capital Region, National Capital Region\",\"job_type\":\"full_time\",\"salary\":\"1.08\",\"salary_type\":\"annually\",\"salary_currency\":\"PHP\",\"updated_at\":\"2026-10-07T22:10:21.059+08:00\",\"created_at\":\"2026-10-07T22:06:44.719+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzY2Mg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-NCR-Makati-Work-at-Home\/Sr-Analyst--Content-Strategist_R1770470\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Digital Marketing\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"organization_reference_id\":\"YPH08\"},\"location\":{\"city\":\"National Capital Region\",\"state\":\"National Capital Region\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"1229\",\"primary_location\":{\"id\":\"PH-WAH-MAKAT-00\",\"wid\":\"bb20f395fa3c01a23310845e770755a9\",\"descriptor\":\"PHL NCR Makati Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"maerliza.amante@concentrix.com\"},\"first_name\":\"Amante, Ma. 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Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.\",\"long_description\":\"<p>The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and\/or revenue retention motions (product\/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.<\/p><br \/><p style=\\\"color:!important\\\"><b>Responsibilities:<\/b><\/p><ul><li>Lead the team to achieve specific business targets and meet assigned performance targets weekly\/monthly\/quarterly, ensuring high customer satisfaction<\/li><li>Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date<\/li><li>Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities<\/li><li>Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members<\/li><li>Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client\/specific territories<\/li><li>Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market<\/li><li>Be a point of escalation for our clients and respond promptly to any issues<\/li><li>Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed<\/li><li>Work with client contact on reporting and forecasting<\/li><li>Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)<\/li><li>Work with client contact on reporting and forecasting<\/li><li>Coordinate team incentives and Sales Performance Incentive Funds<\/li><li>Quality call listening and coaching<\/li><li>Partner and build business relationships with all partners to ensure customer expectations are met<\/li><\/ul><p style=\\\"color:!important\\\"><b>Candidate Profile:<\/b><\/p><ul><li>3-5 years of experience as B2B Sales Manager<\/li><li>A passion for customer experience and driving team results<\/li><li>Pipeline management and forecasting experience<\/li><li>Experience in operations and strategy building<\/li><li>Excellent Coaching history<\/li><li>A record of developing and retaining great employees<\/li><li>Experience maximizing revenue through best practices<\/li><li>Experience working with Salesforce.com or similar CRM<\/li><li>Experience finding solutions as a manager<\/li><li>Change Management skills<\/li><li>Fluency in English (C1) and French or German or Dutch (C1)<\/li><li>Willingness to work on a hybrid model Monday-Friday 9:00-18:00<\/li><\/ul><p style=\\\"color:!important\\\"><b>What we offer:<\/b><\/p><ul><li>Mentoring, training, and career development programs<\/li><li>Relocation package across EU<\/li><li>Happiness programs and internal social events<\/li><li>Additional medical plan: health and dental care (fully covered by the employer)<\/li><li>Voluntary Sport Card (Multisport)<\/li><li>Monthly food allowance<\/li><li>Birthday Time Off<\/li><li>Volunteer Time Off<\/li><\/ul>\",\"ats_external_id\":\"R1770285\",\"location\":\"Sofia\",\"job_type\":\"full_time\",\"salary\":\"2500\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-07T22:06:40.182+08:00\",\"created_at\":\"2026-10-07T20:08:10.956+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzY1Mg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/BGR-Sofia---Advance-Business-Center\/Sales-Manager_R1770285\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"B2B Sales\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"1175574ca38b103132a0bfcbfd1c0000\",\"descriptor\":\"Concentrix SREV Bulgaria EOOD (New)\",\"reference_id\":\"CBG05\",\"organization_reference_id\":\"CBG05\"},\"location\":{\"city\":\"Sofia\",\"state\":null,\"country\":{\"wid\":\"25f4875dc598484dbeee857eb2d81652\",\"iso2\":\"BG\",\"iso3\":\"BGR\",\"descriptor\":\"Bulgaria\",\"iso_numeric\":\"100\"},\"postal_code\":\"1766\",\"primary_location\":{\"id\":\"BG-SOF-ABCEN-01\",\"wid\":\"740544c0a47f012495b122771f115455\",\"descriptor\":\"BGR Sofia - 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You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today\u2019s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. 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Sales\",\"street\":\"IND Bangalore - 2nd Floor Divyasree Towers Bannerghatta Main Road\",\"address\":\"IND Bangalore - 2nd Floor Divyasree Towers Bannerghatta Main Road\",\"city\":\"Bangalore\",\"state\":\"Karn\u0101taka\",\"postal_code\":\"560029\",\"region\":null,\"country\":\"India\",\"short_description\":\"\",\"long_description\":\"<p>ROLE:-\u00a0\u00a0\u00a0<b>Sales Manager<\/b>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/p><p>DESIGNATION:-\u00a0\u00a0<b>Operations Manager<\/b> - <b>Sales <\/b><\/p><p>LOCATION:-\u00a0<b>Bangalore<\/b>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/p><p>YEARS OF EXPERIENCE:-\u00a0\u00a05-8&#43; years relevant experience in Sales Operations and 10 years as overall experience.<\/p><p>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/p><p>Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.<\/p><p>\u00a0<\/p><p><b>Role and Key Responsibilities:<\/b><\/p><p><b>Sales Performance Management<\/b><\/p><ul><li>Monitor and analyze sales performance metrics, KPIs, and productivity indicators.<\/li><li>Identify trends, opportunities, and risks impacting sales performance.<\/li><li>Develop performance dashboards and executive reporting for leadership reviews.<\/li><li>Conduct regular business reviews and recommend improvement actions.<\/li><\/ul><p><b>Process Optimization<\/b><\/p><ul><li>Standardize and streamline sales processes to improve efficiency.<\/li><li>Identify operational gaps and implement scalable solutions.<\/li><li>Lead process improvement initiatives focused on productivity, conversion, and customer experience.<\/li><li>Establish governance mechanisms and operational controls.<\/li><\/ul><p><b>Stakeholder Management<\/b><\/p><ul><li>Collaborate with Client Leadership, \u00a0Operations, and Training teams.<\/li><li>Communicate performance insights and action plans to senior stakeholders.<\/li><\/ul><p><b>Customer experience metrics<\/b><\/p><ul><li>Monitor and drive key customer experience metrics, including CSAT, CES, Customer Retention, Churn Rate, Repeat Contact Rate, and Complaint Rate.<\/li><li>Analyze the relationship between sales activities and customer satisfaction outcomes.<\/li><li>Track customer journey performance to identify friction points impacting conversion, retention, and loyalty.<\/li><li>Partner with Customer Success, Service Operations, and Quality teams to implement customer-centric improvements.<\/li><li>Lead root cause analysis for customer complaints, escalations, and negative feedback trends.<\/li><li>Establish governance around customer experience KPIs and ensure accountability across sales teams.<\/li><\/ul><p><b>Key Skills and Knowledge:<\/b><\/p><ul><li>5-8&#43; years of experience in Sales Operations, Revenue Operations, Business Operations, or Analytics.<\/li><li>Experience supporting B2B and Consumer sales organizations.<\/li><li>Proven experience in \u00a0reporting, planning, and performance management.<\/li><\/ul><p><b>Required Skills<\/b><\/p><ul><li>Sales Performance Management<\/li><li>Process Improvement<\/li><li>Stakeholder Management<\/li><li>Excel, Strong communication and presentation skills<\/li><\/ul><p><b>\u00a0<\/b><\/p><p><b>Education Qualification<\/b>:<\/p><ul><li>Bachelor&#39;s degree in Business Administration, Operations, Analytics, or related and relevant experience.<\/li><\/ul><p>\u00a0<\/p><p><b>Disclaimer<\/b>:-<\/p><p>&#39;Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for \u2018recruitment\u2019, \u2018processing\u2019 or any other kind of fees in exchange for offer letters from Concentrix. 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This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements<\/li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved\u00a0 at a minimum weekly<\/li><li>Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment<\/li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019) and financial expectations<\/li><li>Communicate expectations to employees and provide timely updates<\/li><li>Provide subject matter expertise in handling escalated customer calls as needed<\/li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. 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Attend required manager development training<\/li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members<\/li><\/ul><p>\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0<\/h2><ul><li>Associate&#39;s degree in related field with two to four years of relevant experience preferred<\/li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations<\/li><li>Work well under pressure and follow through on items to completion<\/li><li>Strong communication skills, both written and verbal<\/li><li>Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable<\/li><li>Ability to mentor, coach and provide direction to a team of employees<\/li><li>Willingness to work a flexible schedule<\/li><\/ul><p>\u00a0\u00a0\u00a0<\/p><h2>Career Level Description\u00a0<\/h2><p>Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.\u00a0 Coordinates and supervises the daily activities of business or technical support or production team members.\u00a0 In charge of handling single and medium-sized line of business.\u00a0 Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.\u00a0 Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. 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Das trifft sich gut!<br \/><\/strong>Den Rest bringen wir dir bei. Starte jetzt als <strong>Kundenberater (m\/w\/d) im Kundenservice &ndash; Depot &amp; Investment.<\/strong><\/p>\\n<p><strong>Das Wichtigste zuerst<\/strong><\/p>\\n<ul>\\n<li>Start: ab sofort<\/li>\\n<li>Vollzeit oder Teilzeit &ndash; ab 30 Std.\/Woche<\/li>\\n<li>Servicezeiten: Montag - Freitag von 08:00 - 18:00 Uhr<\/li>\\n<li>Standort: Schwerin<\/li>\\n<li>Inbound<\/li>\\n<li>Quereinsteiger willkommen!<\/li>\\n<li>Unterst&uuml;tzung durch moderne KI-Tools<\/li>\\n<li><strong> <\/strong>Unbefristeter Arbeitsvertrag&nbsp;<\/li>\\n<\/ul>\\n<p><strong>Das erwartet dich<br \/><\/strong>Du wickelst f&uuml;r unsere Kunden den Kauf und Verkauf von bestehenden Fonds ab.<br \/>Immer mit dabei: Unsere KI-Tools, die dir Routineaufgaben abnehmen und dir Zeit verschaffen, denn <strong>KI ist bei uns kein Ersatz &ndash; sondern dein Teamkollege.<\/strong><strong>&nbsp;<\/strong><\/p>\\n<p><strong>Dein Alltag<\/strong><\/p>\\n<ul>\\n<li><strong>Du bearbeitest<\/strong> Anfragen rund um den Depot- und Riesterbereich<\/li>\\n<li>Wickle den <strong>Kauf und Verkauf <\/strong>von<strong> bestehenden Fonds<\/strong> ab<\/li>\\n<li>Dokumentiere die Bearbeitungen in der Kundendatenbank<\/li>\\n<li>Du wirst vollumf&auml;nglich zu diesen Themen geschult:\\n<ul>\\n<li class=\\\"css-v55p23\\\">\\n<p>Welche Grundlagen muss man rund um das Aktiengesch&auml;ft wissen?<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Was sind Fonds und wie funktionieren Transaktionen von Fonds?<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Was muss man beim Fondsmanagement beachten und was f&uuml;r Versteuerungen gibt es?<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Welche Arten von Geldanlagen gibt es?<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Was sind Riester-Anlagen und was gilt es hier zu beachten? (Dieses Thema wird erst im zweiten Schritt geschult.)<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Wie kann ich mit positiver Kommunikation im Support &uuml;berzeugen?<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Wie meistere ich auch schwierige Gespr&auml;chssituationen?<\/p>\\n<\/li>\\n<\/ul>\\n<\/li>\\n<li><strong>Nutze moderne Tools<\/strong>, die dich smarter und besser machen<\/li>\\n<li><strong>Dokumentiere<\/strong> deine Absprache in der Kundendatenbank<\/li>\\n<\/ul>\\n<p>Mal ganz leicht. Mal herausfordernd. Aber immer in Bewegung.<\/p>\\n<p><strong>Das sagen unsere Game-Changer<\/strong><br \/><img src=\\\"https:\/\/i.imgur.com\/YiZknAy.png\\\" alt=\\\"\\\" width=\\\"120\\\" height=\\\"20\\\" \/> <br \/>\\\"Die Arbeitsatmosph&auml;re ist sehr angenehm, und ich habe das Gl&uuml;ck, mit freundlichen Kolleginnen und Kollegen zusammenzuarbeiten.\\\"<\/p>\\n<p>Bei uns bist du nicht einfach &bdquo;eine Stimme&ldquo;. Du bist Teil eines Teams, das sich gegenseitig unterst&uuml;tzt.<\/p>\\n<p><strong>Das bringst du mit<br \/><\/strong>Du brauchst keinen perfekten Lebenslauf.<br \/>Was z&auml;hlt:<\/p>\\n<ul>\\n<li>Du besitzt <strong>sehr gute Deutschkenntnisse<\/strong>&nbsp;in Wort und Schrift<\/li>\\n<li>Eine <strong>selbstst&auml;ndige und strukturierte Arbeitsweise <\/strong>zeichnet deine t&auml;gliche Arbeit aus<\/li>\\n<li>Deine <strong>Kommunikation ist wertsch&auml;tzend<\/strong> und auf Augenh&ouml;he<\/li>\\n<li>Themen wie <strong>Depots oder Investment Fonds<\/strong>&nbsp;wecken dein Interesse<\/li>\\n<li>Idealerweise hast du Erfahrung <strong>als Bankkaufmann\/-kauffrau oder in der Finanzberatung<\/strong><\/li>\\n<li>Du bist <strong>sicher im Umgang mit einem PC<\/strong><\/li>\\n<li><strong>Neue Tools und Technologien<\/strong> sind genau dein Ding<\/li>\\n<li>Du hast Lust mit unserem Team <strong>am Standort in Schwerin<\/strong>&nbsp;zu arbeiten<\/li>\\n<\/ul>\\n<p>Erfahrungen im Finanzwesen oder im Bankservice? Super. Aber kein Muss &ndash; auch privates Interesse z&auml;hlt.<\/p>\\n<p><strong>Benefits<br \/><\/strong>Ein Job sollte deinen einzigartigen Lebensstil unterst&uuml;tzen &ndash; und dich weiterbringen.<br \/>Deshalb bekommst du bei uns:<\/p>\\n<ul>\\n<li>Einen&nbsp;<strong>unbefristeten Arbeitsvertrag<\/strong><\/li>\\n<li>Eine Anstellung in&nbsp;<strong>Voll- oder Teilzeit<\/strong> von Montag bis Freitag &ndash; die Wochenenden geh&ouml;ren dir<\/li>\\n<li><strong>Splittschichten nach Absprache<\/strong>, sodass du deine Arbeitszeit flexibel innerhalb der &Ouml;ffnungszeiten aufteilen kannst.<\/li>\\n<li><strong>Bis zu 26 Urlaubstage<\/strong>,&nbsp;f&uuml;r kleine als auch gro&szlig;e Auszeiten<\/li>\\n<li>Regelm&auml;&szlig;ige&nbsp;Coachings, Fresh-Ups und <strong>Aufbautrainings &ndash; unterst&uuml;tzt durch smarte Technologien<\/strong><\/li>\\n<li><strong>Weiterbildungs- und Karrierem&ouml;glichkeiten&nbsp;<\/strong>und das sogar weltweit<\/li>\\n<li><strong>Kostenlosen Zugang zu LinkedIn Learning<\/strong> &ndash; f&uuml;r dein Wachstum<\/li>\\n<li>Eine finanzielle Absicherung durch eine&nbsp;<strong>betriebliche Altersvorsorge<\/strong><\/li>\\n<li>Eine&nbsp;attraktive Pr&auml;mie von 600&euro;&nbsp;f&uuml;r jeden neuen Mitarbeiter, den du erfolgreich wirbst<\/li>\\n<li>Veranstaltungen wie <strong>Standortfeiern, Eiscr&eacute;me-Party und Firmenl&auml;ufe<\/strong>.<\/li>\\n<li>Eine Vielzahl an&nbsp;Online-Shopping-Rabatten<\/li>\\n<li>Eine von uns&nbsp;<strong>gef&ouml;rderte Mitgliedschaft bei Wellhub<\/strong> und&nbsp;in ausgew&auml;hlten<\/li>\\n<\/ul>\\n<p>Kurz gesagt: Einen Job, der dich wachsen l&auml;sst.<\/p>\\n<p><strong>Deine Bewerbung<br \/><\/strong>Wenn das alles nach dem perfekten n&auml;chsten Schritt auf deinem Karriereweg klingt, dann m&ouml;chten wir dich kennenlernen.<\/p>\\n<p>So geht&rsquo;s:<\/p>\\n<ol>\\n<li><strong> \\\"Bewerben\\\"-Button klicken<\/strong><\/li>\\n<li><strong>Daten eingeben<\/strong><\/li>\\n<li><strong>Fertig<\/strong><\/li>\\n<\/ol>\\n<p>Wir melden uns in der Regel innerhalb von 4 Werktagen bei dir.<\/p>\\n<p><strong>Du hast noch Fragen?<br \/><\/strong>Stelle sie unserem virtuellen Assistenten \\\"Dot\\\" &ndash; er steht dir per WhatsApp unter 01525 7294145 oder &uuml;ber den Facebook-Messenger rund um die Uhr zur Verf&uuml;gung und hilft dir gerne weiter.<\/p>\\n<p><strong>Hier arbeitet unser Team:<br \/><\/strong>Concentrix Management Holding B.V &amp; Co. KG<br \/>Hopfenbruchweg 6, 19059 Schwerin<\/p>\\n<p><strong>Concentrix setzt sich f&uuml;r Chancengleichheit ein<\/strong><\/p>\\n<p><em>Wir sind stolz darauf, als ein Team und ein Unternehmen weltweit vereint zu sein. Wir verpflichten uns, allen Bewerbenden gleiche Einstellungschancen einzur&auml;umen und ein Arbeitsumfeld zu schaffen, das frei von Diskriminierung und Bel&auml;stigung ist. Alle unsere Einstellungspraktiken basieren auf den gesch&auml;ftlichen Erfordernissen, den Stellenanforderungen und den beruflichen Qualifikationen, ohne R&uuml;cksicht auf Herkunft, Alter, Geschlechtsidentit&auml;t, sexuelle Orientierung, Religion, Familienstand oder Elternstatus, nationale Herkunft, Behinderung oder eine andere durch die geltenden nationalen Gesetze gesch&uuml;tzte Klassifizierung.<\/em><br \/><em>Vielfalt und Chancengleichheit geh&ouml;ren zu den gelebten Grundwerten bei Concentrix. Deshalb sind Bewerbungen von Menschen mit Behinderung ausdr&uuml;cklich erw&uuml;nscht. Schwerbehinderte und Gleichgestellte werden bei gleicher Eignung bevorzugt eingestellt. Hierzu bieten wir individuelle Unterst&uuml;tzung an, um den f&uuml;r dich passenden Arbeitsplatz zu schaffen. Kontaktiere bei Fragen gerne unser Recruiting-Team unter 0800 50 60 080.&nbsp;<\/em><\/p>\\n<p><strong>Arbeitserlaubnis<\/strong><\/p>\\n<p>Gem&auml;&szlig; deutschem Recht werden f&uuml;r diese Stelle nur Bewerber ber&uuml;cksichtigt, die &uuml;ber eine g&uuml;ltige Arbeitserlaubnis in Deutschland verf&uuml;gen.<\/p>\\n<p>#EMEACNX<br \/>#AGENTCNX<\/p>\",\"ats_external_id\":\"DE-1208\",\"location\":\"Schwerin, Mecklenburg-Vorpommern\",\"job_type\":\"part_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-07T11:23:16.253+02:00\",\"created_at\":\"2026-10-07T11:11:39.010+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-dach1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjA4?\",\"apply_url\":\"https:\/\/concentrix-dach1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjA4\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"customer_service\",\"job_industry\":\"banking\",\"contract_type\":\"permanent\",\"locale\":\"de\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-dach1\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"886\",\"campaign_id\":\"27612\",\"campaign_title\":\"Sr. Professional I, Marketing Solutions R1767574\",\"campaign_type\":\"job_application\",\"job_title\":\"Senior Product Marketing Manager - Voice of Customer\",\"street\":\"USA OH Work-at-Home\",\"address\":\"USA OH Work-at-Home\",\"city\":\"USA\",\"state\":\"Ohio\",\"postal_code\":\"43201\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"Concentrix is redefining the future of Voice of Customer (VOC). As the market evolves beyond surveys and measurement, organizations need new ways to unify customer signals, generate actionable insights, and drive business value through AI, analytics, and operational action.\\n\\nWe are seeking a Senior Product Marketing Manager to help shape and communicate this vision to the market while enabling growth across sales, account management, product, and client success teams.\\n\\nThis role sits at the center of our go-to-market strategy, connecting market trends, product innovation, competitive intelligence, sales enablement, and content development to drive awareness, pipeline growth, and client adoption.\\n\\nThe ideal candidate combines strategic thinking with operational execution and is equally comfortable developing positioning, building executive-ready content, managing product launches, enabling sellers, and leveraging AI-powered tools to scale marketing impact.\",\"long_description\":\"<p>We&#39;re Concentrix. The global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures.<\/p><p>Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as &#34;World&#39;s Best Workplaces,&#34; \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.<\/p><p>Join us and be part of this journey towards greater opportunities and brighter futures.<\/p><br \/><p>Concentrix is redefining the future of Voice of Customer (VOC). As the market evolves beyond surveys and measurement, organizations need new ways to unify customer signals, generate actionable insights, and drive business value through AI, analytics, and operational action.<\/p><p>We are seeking a Senior Product Marketing Manager to help shape and communicate this vision to the market while enabling growth across sales, account management, product, and client success teams.<\/p><p>This role sits at the center of our go-to-market strategy, connecting market trends, product innovation, competitive intelligence, sales enablement, and content development to drive awareness, pipeline growth, and client adoption.<\/p><br \/><p>The ideal candidate combines strategic thinking with operational execution and is equally comfortable developing positioning, building executive-ready content, managing product launches, enabling sellers, and leveraging AI-powered tools to scale marketing impact.<\/p><br \/><p><b>What you will do in this role<\/b><\/p><p>In everything we do, we believe in doing right by and for people \u2013 our clients, their customers, our people, our community, and our planet.<\/p><p><b>\u00a0<\/b><\/p><p><b>Product &amp; Solution Positioning<\/b><\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Develop messaging, positioning, and value propositions for our VOC and CX solutions.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Translate complex platform capabilities and services into compelling business narratives.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Maintain competitive positioning against platform providers and emerging AI-enabled customer intelligence solutions.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Partner with product leaders to articulate roadmap investments and innovation stories.<\/p><p>\u00a0<\/p><p><b>Go-to-Market Strategy<\/b><\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Support launch planning for platform enhancements, new offerings, and strategic initiatives.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Develop campaign themes, buyer journeys, and audience-specific messaging frameworks.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Partner with growth marketing and demand generation teams to align campaigns with product priorities.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Collaborate with sales leadership to ensure GTM motions support revenue objectives.<\/p><p>\u00a0<\/p><p><b>Sales Enablement &amp; Solutioning<\/b><\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Create and maintain sales materials including:<\/p><p>o\u00a0\u00a0 First-strike presentations<\/p><p>o\u00a0\u00a0 Solution overviews<\/p><p>o\u00a0\u00a0 Competitive battlecards<\/p><p>o\u00a0\u00a0 Proposal content<\/p><p>o\u00a0\u00a0 Case studies<\/p><p>o\u00a0\u00a0 Executive briefing materials<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Support strategic pursuits with tailored messaging and value articulation.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Partner with account teams to identify and scale best practices across client engagements.<\/p><p>\u00a0<\/p><p><b>Content Strategy &amp; Knowledge Management<\/b><\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Develop a scalable content architecture that supports marketing, sales, and client-facing teams.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Own the lifecycle of core product marketing assets from creation through adoption.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Leverage AI-powered knowledge management tools to improve content discovery, reuse, and productivity.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Establish processes that transform subject matter expertise into repeatable commercial assets.<\/p><p>\u00a0<\/p><p><b>Market Intelligence &amp; Thought Leadership<\/b><\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Monitor market trends across VOC, CX, AI, analytics, customer intelligence, and experience management.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Conduct competitive analysis and deliver insights to leadership and go-to-market teams.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Help develop thought leadership content that positions Concentrix as a leader in the evolving customer intelligence market.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Support analyst engagement and industry benchmarking initiatives.<\/p><p>\u00a0<\/p><p><b>Performance &amp; Optimization<\/b><\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Measure adoption and effectiveness of sales enablement and product marketing assets.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Track content utilization, campaign performance, and commercial impact.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Continuously improve messaging and enablement based on market feedback and performance insights.<\/p><br \/><p><b>Your qualifications <\/b><\/p><p>We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.<\/p><p>Concentrix is a great match if you have:<\/p><p><br \/><br \/><\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 5&#43; years of experience in product marketing, solution marketing, product management, or go-to-market strategy.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Experience marketing SaaS, technology-enabled services, CX, VOC, analytics, AI, or customer intelligence solutions.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Proven ability to develop messaging, positioning, and executive-level content.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Strong presentation and storytelling skills.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Experience supporting enterprise sales organizations and complex B2B buying cycles.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Demonstrated ability to work cross-functionally with product, sales, marketing, and operations teams.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Strong analytical and problem-solving capabilities.<\/p><p><b>\u00a0<\/b><\/p><p><b>Preferred Qualifications<\/b><\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Experience within VOC, Customer Experience, Experience Management, Market Research, Contact Center, or Customer Intelligence industries.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Experience implementing or leveraging AI-powered content, enablement, or knowledge management solutions.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Experience supporting analyst relations, industry benchmarking, or thought leadership initiatives.<\/p><br \/><p><b>What Success Looks Like<\/b><\/p><p>In your first 12 months, you will:<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Establish a clear market narrative for our evolving customer intelligence portfolio.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Create a scalable library of high-impact sales and marketing assets.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Improve sales readiness and consistency of solution messaging.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Support successful launches of key platform innovations.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Increase content utilization and enablement effectiveness through AI-powered knowledge management.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Strengthen our position as a differentiated provider of both technology and strategic services.<\/p><br \/><p><b>What\u2019s in it for you<\/b><\/p><p>We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.<\/p><p>In this role, we offer benefits that help support your unique lifestyle:<\/p><ul><li>\u00a0\u00a0Full time position<\/li><li>\u00a0\u00a0Remote working \u00a0<\/li><li>\u00a0\u00a0Competitive Salary<\/li><\/ul><br \/><p>The base salary range for this position is $86,000 - $108,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><p>The deadline for applying for this position is: <b>October 30th, 2026<\/b>. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><br \/><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0 Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<\/p><br \/><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1767574\",\"location\":\"USA, Ohio\",\"job_type\":\"full_time\",\"salary\":\"118800\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-10-07T20:08:22.833+08:00\",\"created_at\":\"2026-10-07T06:04:14.622+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzYxMg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-OH-Work-at-Home\/Senior-Product-Marketing-Manager---Voice-of-Customer_R1767574\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Marketing Solutions\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"USA\",\"state\":\"Ohio\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"43201\",\"primary_location\":{\"id\":\"US-WAH-OHIO1-00\",\"wid\":\"b67da9176e3d1062f9decb11f9d6be0a\",\"descriptor\":\"USA OH Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"maria.lauda@concentrix.com\"},\"first_name\":\"Lauda Gonzalez, Maria Agustina\"},\"categories\":[{\"descriptor\":\"CF Marketing Solutions\"}],\"recruiters\":[{\"id\":\"102542289\",\"wid\":\"da7d7d2449a21010332fe19310150001\",\"descriptor\":\"Maria Agustina Lauda Gonzalez (102542289)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC2344\",\"descriptor\":\"Sr. Professional I, Marketing Solutions\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-390054\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-OH-Work-at-Home\/Senior-Product-Marketing-Manager---Voice-of-Customer_R1767574\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-OH-Work-at-Home\/Senior-Product-Marketing-Manager---Voice-of-Customer_R1767574\/apply\",\"job_requisition_id\":\"R1767574\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"695cc77b677610157201b50e384f0000\",\"descriptor\":\"W0ZVEF Corp_Voc\",\"reference_id\":\"W0ZVEF\",\"custom_reference_id\":\"W0ZVEF\",\"company_reference_id\":null},{\"wid\":\"8f4c04bd6f4501b8cff841e7711a8202\",\"descriptor\":\"(CORP) CEAA Practice Management\",\"reference_id\":\"CEAAPM\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"781e5acd39f210156f7dd1ab646d0000\",\"descriptor\":\"23388 - 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Bilingual\",\"street\":\"MEX Work-at-Home\",\"address\":\"MEX Work-at-Home\",\"city\":\"Mexico City\",\"state\":null,\"postal_code\":\"01567\",\"region\":null,\"country\":\"Mexico\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p><b>We are looking for a Salesforce Developer!<\/b><\/p><br \/><p>The Salesforce Developer will be responsible for configuring, developing, and implementing Salesforce solutions supporting the Global Components CRM expansion initiative. The role will focus on extending campaign functionality, automating account and opportunity processes, and enhancing the seller experience.<br \/><br \/><b>Key Responsibilities<\/b><\/p><p><b>Salesforce Configuration &amp; Development<\/b><\/p><ul><li>Configure Salesforce objects, fields, page layouts, flows, and security.<\/li><li>Extend existing Custom Campaign functionality for Global Components.<\/li><li>Implement campaign-to-account and campaign member associations.<\/li><li>Develop automated opportunity creation and assignment processes.<\/li><li>Configure Account Plans, Action Plans, and Objectives functionality.<\/li><\/ul><p><b>Solution Implementation<\/b><\/p><ul><li>Develop Apex classes, triggers, Lightning components, and integrations as needed.<\/li><li>Build scalable automation using Salesforce Flow and Process Automation tools.<\/li><li>Enhance user experience through Lightning App Builder and Dynamic Forms.<\/li><\/ul><p><b>Integration Support<\/b><\/p><ul><li>Support CRM-to-ERP account integration requirements.<\/li><li>Partner with middleware teams to define and validate integrations.<\/li><li>Troubleshoot integration and data synchronization issues.<\/li><\/ul><p><b>Quality &amp; Deployment<\/b><\/p><ul><li>Conduct unit and system testing.<\/li><li>Support code reviews and release activities.<\/li><li>Prepare deployment packages and implementation documentation.<\/li><li>Work closely with QA resources during testing cycles.<\/li><\/ul><p><b>Required Qualifications<\/b><\/p><ul><li>5&#43; years of Salesforce development experience.<\/li><li>Strong expertise with:<ul><li>Apex<\/li><li>Lightning Web Components (LWC)<\/li><li>Salesforce Flow<\/li><li>SOQL\/SOSL<\/li><li>Security and Sharing Model<\/li><\/ul><\/li><li>Experience implementing Sales Cloud solutions.<\/li><li>Knowledge of CI\/CD and Salesforce deployment best practices.<\/li><\/ul><p><b>Preferred Qualifications<\/b><\/p><ul><li>Salesforce Platform Developer I or II Certification.<\/li><li>Experience with account hierarchy and account planning solutions.<\/li><li>Experience with enterprise integrations and middleware platforms.<\/li><li>Financial services, distribution, or manufacturing industry experience.<\/li><\/ul><p><b>Deliverables<\/b><\/p><ul><li>Salesforce Configuration and Development Components<\/li><li>Integration Support Artifacts<\/li><li>Technical Design Documentation<\/li><li>Deployment Packages<\/li><li>Production Release Support<\/li><\/ul><p><br \/><br \/><\/p><p>#Salesforce #SalesforceDeveloper #SalesforceJobs #SalesforceDevelopment #Apex #LWC #SalesCloud #SalesforceFlow <\/p>\",\"ats_external_id\":\"R1769202\",\"location\":\"Mexico City\",\"job_type\":\"full_time\",\"salary\":\"101538.49\",\"salary_type\":\"monthly\",\"salary_currency\":\"MXN\",\"updated_at\":\"2026-10-08T00:07:43.144+08:00\",\"created_at\":\"2026-10-07T06:04:13.478+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzYxMQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/MEX-Work-at-Home\/Salesforce-Developer---Bilingual_R1769202\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Software Development\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"2ae6dcb191ee010776ecd5c068e70000\",\"descriptor\":\"Concentrix Catalyst Technology Mexico, S.A. de C.V.\",\"reference_id\":\"PMX01\",\"organization_reference_id\":\"PMX01\"},\"location\":{\"city\":\"Mexico City\",\"state\":null,\"country\":{\"wid\":\"e2adff9272454660ac4fdb56fc70bb51\",\"iso2\":\"MX\",\"iso3\":\"MEX\",\"descriptor\":\"Mexico\",\"iso_numeric\":\"484\"},\"postal_code\":\"01567\",\"primary_location\":{\"id\":\"MX-WFH-INDIR-01\",\"wid\":\"740544c0a47f01a9930372781f112058\",\"descriptor\":\"MEX Work-at-Home\"}},\"languages\":[\"English\"],\"recruiter\":{\"email\":{\"address\":\"greciamartina.colmenaresdegamez@concentrix.com\"},\"first_name\":\"Colmenares de Gamez, Grecia 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Application Development Group\",\"wid\":\"0227dc387a0901953338594ceb6523d4\",\"descriptor\":\"Application Development Group\"}],\"job_requisition\":{\"id\":\"R1769202\",\"wid\":\"31721567f9471034a6de8019fd460000\",\"descriptor\":\"Salesforce Developer - Bilingual\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-5\",\"compensation_grade\":{\"id\":\"CF Grade_T8\",\"wid\":\"c8e0e0a8af1d10107675404adcde0000\",\"descriptor\":\"Grade T8\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"888\",\"campaign_id\":\"27604\",\"campaign_title\":\"Software Business Analyst I (TCF) R1770449\",\"campaign_type\":\"job_application\",\"job_title\":\"AI Service Experience Analyst\",\"street\":\"USA OH Work-at-Home\",\"address\":\"USA OH Work-at-Home\",\"city\":\"USA\",\"state\":\"Ohio\",\"postal_code\":\"43201\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p><b>Title: AI Service Experience Analyst<\/b><\/p><p><b>Location: Remote in USA<\/b><\/p><p><b>\u00a0<\/b><\/p><p><b>Position Summary<\/b><\/p><p>The <b>AI Service Experience Designer<\/b> will shape, refine, and continuously improve AI-enabled service experiences that are intuitive, accurate, compliant, and aligned to business outcomes. This role owns the business design of AI journeys, prompt frameworks, agent instructions, knowledge readiness, testing methods, and performance feedback loops\u2014partnering closely with AI Engineers, product, technology, operations, compliance, governance, and vendor teams to bring scalable AI solutions to life.<\/p><p><b>\u00a0<\/b><\/p><p><b>Responsibilities<\/b><\/p><ul><li>Own the business setup and ongoing refinement of AI-enabled service experiences, including experience objectives, user journeys, conversational flows, agent instructions, escalation paths, and desired outcomes.<\/li><li>Design, test, and optimize prompts, agent instructions, and interaction patterns for generative AI tools, AI agents, knowledge assistants, and other AI-enabled service solutions.<\/li><li>Assess, structure, modify, and maintain knowledge base content, procedures, job aids, scripts, and source materials to improve AI readiness, retrieval quality, response accuracy, and consistency.<\/li><li>Provide business oversight of AI agents by monitoring performance, reviewing outputs, identifying gaps or risks, validating behavior against business expectations, and recommending corrective actions.<\/li><li>Define business requirements, test scenarios, acceptance criteria, quality standards, and success measures for AI-enabled service experiences and agent performance.<\/li><li>Conduct structured testing and quality reviews of prompts, knowledge retrieval, agent responses, conversational experiences, and end-to-end service flows using experimentation, user feedback, and performance data.<\/li><li>Analyze AI outputs for accuracy, relevance, clarity, consistency, usability, bias, risk, compliance considerations, and alignment with business intent; iterate and improve as needed.<\/li><li>Collaborate with technology, product, data, compliance, governance, operations, and vendor partners to ensure AI-enabled experiences are technically feasible, secure, scalable, governed, and aligned with approved AI guardrails.<\/li><li>Partner with AI Engineers to translate business-owned experience designs, prompt logic, agent behavior expectations, knowledge requirements, test findings, and performance gaps into engineering-ready requirements, build considerations, troubleshooting needs, and enhancement recommendations.<\/li><li>Create and maintain reusable prompt frameworks, agent playbooks, knowledge readiness standards, testing methods, documentation, and business guidance to support consistent AI adoption and continuous improvement.<\/li><li>Measure and communicate AI experience effectiveness, agent performance, adoption, efficiency gains, service quality improvements, knowledge quality improvements, and contribution to business value or ROI targets.<\/li><li>Apply healthcare service journey and experience design principles to identify pain points, map current and future-state experiences, and shape AI-enabled solutions that support operational needs and improve employee, member, provider, or stakeholder experiences.<\/li><li>Stay current on emerging AI capabilities, prompt and agent design methods, knowledge management practices, model behavior, evaluation techniques, healthcare payer trends, and industry best practices.<\/li><li>Perform any other job-related duties as requested.<\/li><\/ul><p><b>\u00a0<\/b><\/p><p><b>Qualifications<\/b><\/p><ul><li>Experience designing or improving AI-enabled service experiences, conversational flows, user journeys, knowledge assistants, AI agents, or generative AI interactions.<\/li><li>Strong understanding of prompt design, agent instructions, interaction patterns, knowledge retrieval, and AI response evaluation.<\/li><li>Experience working with knowledge base content, procedures, scripts, job aids, or source materials to improve accuracy, consistency, usability, and AI readiness.<\/li><li>Ability to define business requirements, acceptance criteria, quality standards, test scenarios, and success measures for digital or AI-enabled solutions.<\/li><li>Strong analytical skills with the ability to review AI outputs for accuracy, relevance, clarity, consistency, usability, bias, risk, and business alignment.<\/li><li>Experience collaborating with cross-functional teams, including technology, product, data, operations, compliance, governance, vendors, and engineering partners.<\/li><li>Ability to translate business expectations, experience designs, knowledge needs, prompt logic, and test findings into clear requirements and actionable recommendations.<\/li><li>Strong documentation skills, including the ability to create reusable playbooks, frameworks, standards, testing methods, and business guidance.<\/li><li>Comfortable working in an evolving AI environment with a continuous improvement mindset and a focus on measurable business value.<\/li><li>Healthcare, healthcare payer, member\/provider service, or service journey design experience is a plus.<\/li><li>Familiarity with AI governance, approved AI guardrails, compliance considerations, and risk-aware design practices is a plus.<\/li><\/ul><p>\u00a0<\/p><p>The base salary for this position is $92,250 to $120,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><p>\u00a0<\/p><p>The deadline to apply for this position is: 10\/09\/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><p>\u00a0<\/p><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<\/p><p>\u00a0<\/p><p><b>#LI-Remote<\/b><\/p><p><b>#Concentrix<\/b><\/p><p>\u00a0<\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1770449\",\"location\":\"USA, Ohio\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-10-07T08:05:36.854+08:00\",\"created_at\":\"2026-10-07T04:04:27.975+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzYwNA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-OH-Work-at-Home\/AI-Service-Experience-Analyst_R1770449\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Business Systems Analysis\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"USA\",\"state\":\"Ohio\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"43201\",\"primary_location\":{\"id\":\"US-WAH-OHIO1-00\",\"wid\":\"b67da9176e3d1062f9decb11f9d6be0a\",\"descriptor\":\"USA OH Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"shabnam.siddiqui@concentrix.com\"},\"first_name\":\"Siddiqui, Shabnam\"},\"categories\":[{\"descriptor\":\"CF Business Systems Analysis\"}],\"recruiters\":[{\"id\":\"102068529\",\"wid\":\"f7e6b52f369c1000fbb5b38514b30000\",\"descriptor\":\"Shabnam Siddiqui (102068529)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0353\",\"descriptor\":\"Software Business Analyst I (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-389861\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-OH-Work-at-Home\/AI-Service-Experience-Analyst_R1770449\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-OH-Work-at-Home\/AI-Service-Experience-Analyst_R1770449\/apply\",\"job_requisition_id\":\"R1770449\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"7786e9d84c62100bef1d99be98f00000\",\"descriptor\":\"COGS (CORP) CAT Technology and Engineering SL\",\"reference_id\":\"CATTESTSTRATDIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"505d9459801710287668c1c180920000\",\"descriptor\":\"W0ZZSB Caresource: Interoperability I\",\"reference_id\":\"W0ZZSB\",\"custom_reference_id\":\"W0ZZSB\",\"company_reference_id\":null},{\"wid\":\"7a12f9a4983b1028580b93cffb2e0000\",\"descriptor\":\"25613 - CareSource - 980008750\",\"reference_id\":\"980008750\",\"custom_reference_id\":\"980008750\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"ramit.agarwal@concentrix.com\"},\"first_name\":\"Ramit Agarwal (102011022)\"},\"category_groups\":[{\"id\":\"CF Application Development Group\",\"wid\":\"0227dc387a0901953338594ceb6523d4\",\"descriptor\":\"Application Development Group\"}],\"job_requisition\":{\"id\":\"R1770449\",\"wid\":\"31721567f9471034a24cdf572d8b0000\",\"descriptor\":\"AI Service Experience Analyst\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-25\",\"compensation_grade\":{\"id\":\"CF Grade_T8\",\"wid\":\"c8e0e0a8af1d10107675404adcde0000\",\"descriptor\":\"Grade T8\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<p>Original JD:<\/p><p><b>Essential Duties &amp; Responsibilities<\/b><br \/><\/p><ul><li>Own the business setup and ongoing refinement of AI-enabled service experiences, including experience objectives, user journeys, conversational flows, agent instructions, escalation paths, and desired outcomes.<\/li><li>Design and optimize prompts, agent instructions, and interaction patterns for generative AI tools, AI agents, knowledge assistants, and other AI-enabled service solutions.<\/li><li>Assess, structure, modify, and maintain knowledge base content, procedures, job aids, scripts, and source materials to improve AI readiness, retrieval quality, response accuracy, and consistency.<\/li><li>Provide business oversight of AI agents, including monitoring agent performance, reviewing outputs, identifying gaps or risks, validating behavior against business expectations, and recommending corrective actions.<\/li><li>Define business requirements, test scenarios, acceptance criteria, quality standards, and success measures for AI-enabled service experiences and agent performance.<\/li><li>Conduct testing and quality reviews of prompts, knowledge retrieval, agent responses, conversational experiences, and end-to-end service flows using structured experimentation, user feedback, and performance data.<\/li><li>Analyze AI outputs for accuracy, relevance, clarity, consistency, usability, bias, risk, compliance considerations, and alignment with business intent; iterate and improve as needed.<\/li><li>Collaborate with technology, product, data, compliance, governance, operations, and vendor partners to ensure AI-enabled experiences are technically feasible, secure, scalable, governed, and aligned with approved AI guardrails.<\/li><li>Partner with AI Engineers to translate business-owned experience designs, prompt logic, agent behavior expectations, knowledge requirements, test findings, and performance gaps into engineering-ready requirements, build considerations, troubleshooting needs, and enhancement recommendations.<\/li><li>Create and maintain reusable prompt frameworks, agent playbooks, knowledge readiness standards, testing methods, documentation, and business guidance to support consistent AI adoption and continuous improvement.<\/li><li>Measure and communicate AI experience effectiveness, agent performance, adoption, efficiency gains, service quality improvements, knowledge quality improvements, and contribution to business value or ROI targets.<\/li><\/ul><p>\u00a0<\/p><p><b>Good to have<\/b><\/p><ul><li>Apply healthcare service journey and experience design principles to identify pain points, map current and future-state experiences, and shape AI-enabled solutions that support operational needs and improve employee, member, provider, or stakeholder experiences.<\/li><li>Stay current on emerging AI capabilities, prompt and agent design methods, knowledge management practices, model behavior, evaluation techniques, healthcare payer trends, and industry best practices.<\/li><li>Perform any other job-related duties as requested.<\/li><\/ul><br \/><p>Job Summary:<\/p><p>The AI Service Experience Analyst is a business-owned role responsible for designing, setting up, monitoring, and continuously improving AI-enabled service experiences that support healthcare opefrations, employees, members, providers, and other stakeholders. This position defines how AI agents, prompts, conversational flows, service journeys, and knowledge resources should work from the business perspective, ensuring they are accurate, usable, compliant, and aligned to operational needs. The role owns the business setup of AI-enabled experiences, including experience design, prompt structure, knowledge base readiness, agent behavior expectations, testing, quality review, and ongoing performance oversight. The AI Service Experience Analyst partners with AI Engineers, technology, product, data, compliance, governance, and vendor partners to translate business-owned service experience designs, prompts, agent instructions, knowledge requirements, and performance expectations into technically feasible, safe, and scalable AI solutions that improve service quality, consistency, efficiency, and experience outcomes<\/p>\"},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"889\",\"campaign_id\":\"27596\",\"campaign_title\":\"Specialist, Procurement R1769033\",\"campaign_type\":\"job_application\",\"job_title\":\"Specialist, Procurement (Hybrid)\",\"street\":\"PRT Work From Home - Indirect\",\"address\":\"PRT Work From Home - Indirect\",\"city\":\"Braga\",\"state\":\"Braga\",\"postal_code\":\"4700-223\",\"region\":null,\"country\":\"Portugal\",\"short_description\":\"The role is part of the Global Procurement team working within the EMEA geography. You will identify opportunities to optimise supplier performance and reduce costs across a diverse commodity base, driving value for the organisation. \\nThis role involves knowledge of the end-to-end procurement process, developing robust supplier relationships, and ensuring compliance with best practices. The ideal candidate will have a strong analytical mindset, excellent negotiation skills, and the ability to manage multiple priorities in a dynamic, fast-paced environment.\",\"long_description\":\"<p><span style=\\\"color:#242424\\\"><b>Essential Functions\/Core Responsibilities:<\/b><\/span><\/p><ul><li><span style=\\\"color:#242424\\\"><b>Strategic Sourcing:<\/b><\/span> Conduct industry benchmarking and identify and pursue supplier performance optimisation and cost reduction opportunities across corporate-wide commodity categories.<\/li><li><span style=\\\"color:#242424\\\"><b>RFx Management:<\/b><\/span> Develop and manage the RFx process for procurement projects, including supplier evaluation, contract term development, pricing, licensing, functionality assessments, and product\/service acquisition.<\/li><li><span style=\\\"color:#242424\\\"><b>Procurement Analysis:<\/b><\/span> Conduct detailed financial, functional, and opportunity assessments to support decision-making.<\/li><li><span style=\\\"color:#242424\\\"><b>Process Expertise:<\/b><\/span> Apply deep knowledge of procurement best practices across the Procure-to-Pay process, including order management, vendor management, supplier contracting.<\/li><li><span style=\\\"color:#242424\\\"><b>Supplier Development &amp; Management: <\/b><\/span>Identify and implement supplier process improvement initiatives, while managing key supplier relationships to enhance value delivery and minimise product and service costs aligned with business objectives.<\/li><li><span style=\\\"color:#242424\\\"><b>Business Collaboration:<\/b><\/span> Collaborate across departments to promote procurement best practices and methodologies throughout the organisation.<\/li><\/ul><br \/><p><span style=\\\"color:#242424\\\"><b>Skills:<\/b><\/span><\/p><ul><li><span style=\\\"color:#242424\\\">Advanced negotiation, communication, and interpersonal skills.<\/span><\/li><li><span style=\\\"color:#242424\\\">Strong analytical and problem-solving abilities with excellent attention to detail.<\/span><\/li><li><span style=\\\"color:#242424\\\">Ability to interpret and negotiate basic to complex terms and conditions.<\/span><\/li><li><span style=\\\"color:#242424\\\">Demonstrated expertise in organising and prioritising tasks in a fast-paced environment.<\/span><\/li><li><span style=\\\"color:#242424\\\">Microsoft Office applications and AI adoption.<\/span><\/li><li><span style=\\\"color:#242424\\\">Proven ability to present information effectively to internal and external stakeholders.<\/span><\/li><\/ul><p><br \/><span style=\\\"color:#242424\\\"><b>Candidate Profile:<\/b><\/span><\/p><ul><li><span style=\\\"color:#242424\\\">3-5 years\u2019 experience in procurement or related highly competitive environment is a must. <\/span><\/li><li><span style=\\\"color:#242424\\\">Proficient in English is a minimum requirement; multi-lingual preferred.<\/span><\/li><li><span 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Direct\",\"city\":\"WAH\",\"state\":null,\"postal_code\":\"4700-223\",\"region\":null,\"country\":\"Portugal\",\"short_description\":\"The role provides HR administrative and employee support throughout the employee lifecycle, ensuring accurate documentation, data management and timely resolution of HR-related queries. Responsibilities include processing employee documentation, maintaining HR systems, preparing reports and supporting employees across multiple communication channels. The ideal candidate is highly organized, customer-focused and comfortable working in a fast-paced environment, with strong attention to detail, confidentiality and proficiency in Excel.\",\"long_description\":\"<p><span style=\\\"color:#000000\\\"><b><span style=\\\"font-size:inherit\\\">Key Responsibilities:<\/span><\/b><\/span><\/p><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Prepare new hire \u00a0related documentation and process employee lifecycle events.<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Manage the administration of documents<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Prepare weekly and monthly HR reports<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Input employee data in the company\u2019s information systems<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Professionally manage multiple communication channels to engage with and resolve staff queries \u00a0including questions on internal HR policies.<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Focus on first time resolution by \u00a0providing a high level of customer service and support<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Know how to quickly search and find data \/ knowledge from the various information systems in pursuit of query resolution.<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Maintain excellent standards of integrity, professionalism and confidentiality at all times<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Facilitate timely and effective resolution of the query in collaboration with other Subject Matter Experts as necessary and stay connected until resolution has been confirmed.<\/span><\/span><\/li><\/ul><p><span style=\\\"color:#000000\\\"><b><span style=\\\"font-size:inherit\\\">Skills &amp; Qualifications:<\/span><\/b><\/span><\/p><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Experience in a human resources administration, administrative or client support role<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Fluent level of the Portuguese and English Language (C2 minimum requirement)<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Proficient in the use of MS Office with special focus on Excel<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Excellent customer service skills<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Ability to manage multiple tasks and adapt to change in fast-paced dynamic environment<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Consistent on meeting SLAs and targets<\/span><\/span><\/li><\/ul><p><span style=\\\"color:#000000\\\">\u00a0<br \/><b><span style=\\\"font-size:inherit\\\">What we offer:<\/span><\/b><\/span><\/p><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Competitive salary<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Initial and ongoing trainings to support your development<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Opportunities for personal and professional growth<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Rewards and recognition programs<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Corporate Discounts<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Great working environment<\/span><\/span><\/li><\/ul><p><span style=\\\"color:#000000\\\"><br \/><b><span style=\\\"font-size:inherit\\\">[INTERNAL ONLY]<\/span><\/b><\/span><\/p><p><span style=\\\"color:#000000\\\"><b><span style=\\\"font-size:inherit\\\">Requirements<\/span><\/b><\/span>:<\/p><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">6 months in company with proven previous experience in targeted role OR 9 month in company<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">KPI Performance above Teams Average in the last 6 months<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">No absenteeism in the last 6 months<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">No disciplinary actions for the last 6 months<\/span><\/span><\/li><li style=\\\"color:!important\\\">Languages PT C2 &#43; EN C2<\/li><\/ul>\",\"ats_external_id\":\"R1767154\",\"location\":\"WAH\",\"job_type\":\"full_time\",\"salary\":\"1000\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-08T02:04:25.705+08:00\",\"created_at\":\"2026-10-07T00:07:54.209+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzU5NQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PRT-Work-From-Home---Direct\/Snr-Representative-People-Solution-Centre-PT---EN-C2_R1767154-1\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"People Solutions Transformation and Data Analytics\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"740544c0a47f01dd4480d776c10fbd38\",\"descriptor\":\"Concentrix Services Portugal, Sociedade Unipessoal, LDA\",\"reference_id\":\"ICNPO\",\"organization_reference_id\":\"ICNPO\"},\"location\":{\"city\":\"WAH\",\"state\":null,\"country\":{\"wid\":\"2e8c5034deb045d49315417c347472ca\",\"iso2\":\"PT\",\"iso3\":\"PRT\",\"descriptor\":\"Portugal\",\"iso_numeric\":\"620\"},\"postal_code\":\"4700-223\",\"primary_location\":{\"id\":\"PT-WFH-DRECT-01\",\"wid\":\"eaab6a231b1a01a067ddbb36fe04d719\",\"descriptor\":\"PRT Work From Home - Direct\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"rafaela.dias2@concentrix.com\"},\"first_name\":\"Dias Morato Costa, Rafaela\"},\"categories\":[{\"descriptor\":\"CF People Solutions Transformation and Data Analytics\"}],\"recruiters\":[{\"id\":\"102550226\",\"wid\":\"da7d7d2449a210103305103ed3b50005\",\"descriptor\":\"Rafaela Costa (102550226)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC2923\",\"descriptor\":\"Sr. Representative, People Solutions Center\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-389990\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PRT-Work-From-Home---Direct\/Snr-Representative-People-Solution-Centre-PT---EN-C2_R1767154-1\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PRT-Work-From-Home---Direct\/Snr-Representative-People-Solution-Centre-PT---EN-C2_R1767154-1\/apply\",\"job_requisition_id\":\"R1767154\"}],\"organizations\":[{\"wid\":\"04876eb9234810156fe48952becc0000\",\"descriptor\":\"23343 - Opexother - EMEAGEOHQ\",\"reference_id\":\"EMEAGEOHQ\",\"custom_reference_id\":\"EMEAGEOHQ\",\"company_reference_id\":null},{\"wid\":\"66bf116b8687101572a53ec049150000\",\"descriptor\":\"W0ZVDD Emeageo_Hq\",\"reference_id\":\"W0ZVDD\",\"custom_reference_id\":\"W0ZVDD\",\"company_reference_id\":null},{\"wid\":\"740544c0a47f01dd4480d776c10fbd38\",\"descriptor\":\"Concentrix Services Portugal, Sociedade Unipessoal, LDA\",\"reference_id\":\"ICNPO\",\"custom_reference_id\":null,\"company_reference_id\":\"ICNPO\"},{\"wid\":\"c9271782116a10165c6224100cb50000\",\"descriptor\":\"(GEO) HR SHARED SERVICES\",\"reference_id\":\"GEOHRSHAREDSERV\",\"custom_reference_id\":null,\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"raquel.nogueira@concentrix.com\"},\"first_name\":\"Raquel Oliveira Nogueira (516844)\"},\"category_groups\":[{\"id\":\"CF People Solutions Group\",\"wid\":\"0227dc387a09013df045540ced65dfe6\",\"descriptor\":\"People Solutions Group\"}],\"job_requisition\":{\"id\":\"R1767154\",\"wid\":\"d09a8a45bf261044f90d3d458d8f0000\",\"descriptor\":\"Snr Representative People Solution Centre_PT + EN C2\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_11\",\"wid\":\"0227dc387a0901268f38556fe1650a39\",\"descriptor\":\"Grade 11\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"891\",\"campaign_id\":\"27581\",\"campaign_title\":\"Specialist, Training &amp; Quality R1770363\",\"campaign_type\":\"job_application\",\"job_title\":\"Quality & Training Specialist with Danish\/Norwegian and English\",\"street\":\"POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13\",\"address\":\"POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13\",\"city\":\"Katowice\",\"state\":\"Silesian\",\"postal_code\":\"40-083\",\"region\":null,\"country\":\"Poland\",\"short_description\":\"Quality & Training Specialist plays a dual role in quality assurance and training delivery. 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This position ensures customer interactions meet established quality standards while also preparing employees for success through effective training and coaching.\",\"long_description\":\"<p><br \/><br \/><\/p><h1><b>&#x1f4a1; Why Join Us?<\/b><\/h1><p>\u2705 Make a direct impact on service quality and business performance<br \/>\u2705 Develop and coach employees to reach their full potential<br \/>\u2705 Work closely with Operations, Leadership, and Client teams<br \/>\u2705 Gain exposure to both Quality and Learning &amp; Development functions<br \/>\u2705 Enjoy career growth opportunities within a global organization<br \/>\u2705 Be part of a collaborative and people-focused culture<br \/>\u2705 Access continuous learning and professional development programs<\/p><br \/><h1>&#x1f3af;<b> Your Impact<\/b><\/h1><br \/><p>&#x1f50d; <b>Quality Excellence<\/b><\/p><p>As a Quality Evaluator &amp; Trainer, you will help ensure exceptional customer experiences by driving quality standards and continuous improvement.<\/p><p>\u2714 Monitor and evaluate calls, chats, and email interactions to ensure quality compliance<br \/>\u2714 Analyze performance trends, identify gaps, and recommend improvement actions<br \/>\u2714 Share quality insights and evaluation results with internal and client stakeholders<br \/>\u2714 Participate in calibration sessions to drive scoring consistency and best practices<br \/>\u2714 Maintain a strong understanding of products, services, and program requirements<br \/>\u2714 Support quality initiatives, documentation updates, and improvement projects<br \/>\u2714 Partner with Operations to identify key performance drivers and optimization opportunities<br \/>\u2714 Contribute to overall business performance, operational excellence, and customer satisfaction<\/p><br \/><p><b>&#x1f393; Training &amp; Development<\/b><\/p><p>You&#39;ll play a key role in developing talent and supporting employee success through engaging learning experiences.<\/p><p>\u2714 Deliver impactful training sessions using modern facilitation techniques<br \/>\u2714 Coach and support employees throughout their learning journey<br \/>\u2714 Monitor trainee progress and provide constructive developmental feedback<br \/>\u2714 Prepare and facilitate classroom, virtual, and hands-on learning activities<br \/>\u2714 Partner with Operations to ensure successful transition from training to production<br \/>\u2714 Evaluate training effectiveness and recommend improvements to learning programs<br \/>\u2714 Support the creation and enhancement of training materials and job aids<br \/>\u2714 Foster a culture of continuous learning and professional growth<\/p><br \/><h1>&#x1f464; What We&#39;re Looking For<\/h1><br \/><p>\u2705 <b>French(C1\/C2) &#43; English C1\/C2<\/b><br \/>\u2705 Experience as a <b>Trainer or Quality Evaluator<\/b> is mandatory.<br \/>\u2705 Strong analytical skills and attention to detail<br \/>\u2705 Excellent organizational and time-management abilities<br \/>\u2705 Ability to work independently and manage multiple priorities<br \/>\u2705 Excellent communication and facilitation skills<br \/>\u2705 Proficiency in Microsoft Office applications<br \/>\u2705 English and\/or Polish language skills considered an asset<br \/>\u2705 Availability to work from our <b>Katowice office - OnSite role<\/b><\/p><br \/><h2>&#x1f381; What We Offer<\/h2><p>&#x1f4b0; Stable full-time employment based on an employment contract<br \/>&#x1f3e5; Private healthcare package (Luxmed)<br \/>&#x1f3af; MyBenefit platform and additional employee benefits<br \/>&#x1f6e1;\ufe0f Life insurance coverage<br \/>&#x1f4da; Access to e-learning and professional development platforms<br \/>&#x1f9e0; Employee Assistance Program (psychological, legal, financial, and managerial support)<br \/>&#x1f30d; Free language courses<br \/>&#x1f389; Employee events, competitions, engagement initiatives, and much more<\/p>\",\"ats_external_id\":\"R1770362\",\"location\":\"Katowice, Silesian\",\"job_type\":\"\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-07T00:08:51.068+08:00\",\"created_at\":\"2026-10-07T00:07:47.742+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzU4MA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/POL-Katowice---Global-Office-Park-Building-A2-Flrs-10-thru-13\/Quality---Training-Specialist-with-French-and-English_R1770362\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Training and Quality\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Katowice\",\"state\":\"Silesian\",\"country\":{\"wid\":\"131d5ac7e3ee4d7b962bdc96e498e412\",\"iso2\":\"PL\",\"iso3\":\"POL\",\"descriptor\":\"Poland\",\"iso_numeric\":\"616\"},\"postal_code\":\"40-083\",\"primary_location\":{\"id\":\"PL-KAT-GLOBA-02\",\"wid\":\"d5acbea8f68110148e2dc19d4e460000\",\"descriptor\":\"POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"aleksandra.stoyanova@concentrix.com\"},\"first_name\":\"Stoyanova, Aleksandra Ivanova (\u0421\u0442\u043e\u044f\u043d\u043e\u0432\u0430, \u0410\u043b\u0435\u043a\u0441\u0430\u043d\u0434\u0440\u0430)\"},\"categories\":[{\"descriptor\":\"CF Training and Quality\"}],\"recruiters\":[{\"id\":\"102115158\",\"wid\":\"56dcf7ba8e531012c821bf1c66fa0000\",\"descriptor\":\"Aleksandra Ivanova Stoyanova (\u0410\u043b\u0435\u043a\u0441\u0430\u043d\u0434\u0440\u0430 \u0421\u0442\u043e\u044f\u043d\u043e\u0432\u0430) (102115158)\"}],\"hiring_type\":null,\"job_profile\":{\"id\":\"JC1679\",\"descriptor\":\"Specialist, Training & Quality\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-389887\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/POL-Katowice---Global-Office-Park-Building-A2-Flrs-10-thru-13\/Quality---Training-Specialist-with-French-and-English_R1770362\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/POL-Katowice---Global-Office-Park-Building-A2-Flrs-10-thru-13\/Quality---Training-Specialist-with-French-and-English_R1770362\/apply\",\"job_requisition_id\":\"R1770362\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"zaneta.vallo@concentrix.com\"},\"first_name\":\"Zaneta Rakoczy (103159703)\"},\"category_groups\":[{\"id\":\"CF Training_Quality Group\",\"wid\":\"0227dc387a09017ceaef53bded65e5ef\",\"descriptor\":\"Training & Quality Group\"}],\"job_requisition\":{\"id\":\"R1770362\",\"wid\":\"a7b321cbce51103492ec4ddcd3780000\",\"descriptor\":\"Quality & Training Specialist with French and English\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<h1><b>&#x1f4a1; Why Join Us?<\/b><\/h1><p>\u2705 Make a direct impact on service quality and business performance<br \/>\u2705 Develop and coach employees to reach their full potential<br \/>\u2705 Work closely with Operations, Leadership, and Client teams<br \/>\u2705 Gain exposure to both Quality and Learning &amp; Development functions<br \/>\u2705 Enjoy career growth opportunities within a global organization<br \/>\u2705 Be part of a collaborative and people-focused culture<br \/>\u2705 Access continuous learning and professional development programs<\/p><br \/><h1>&#x1f3af;<b> Your Impact<\/b><\/h1><br \/><p>&#x1f50d; <b>Quality Excellence<\/b><\/p><p>As a Quality Evaluator &amp; Trainer, you will help ensure exceptional customer experiences by driving quality standards and continuous improvement.<\/p><p>\u2714 Monitor and evaluate calls, chats, and email interactions to ensure quality compliance<br \/>\u2714 Analyze performance trends, identify gaps, and recommend improvement actions<br \/>\u2714 Share quality insights and evaluation results with internal and client stakeholders<br \/>\u2714 Participate in calibration sessions to drive scoring consistency and best practices<br \/>\u2714 Maintain a strong understanding of products, services, and program requirements<br \/>\u2714 Support quality initiatives, documentation updates, and improvement projects<br \/>\u2714 Partner with Operations to identify key performance drivers and optimization opportunities<br \/>\u2714 Contribute to overall business performance, operational excellence, and customer satisfaction<\/p><br \/><p><b>&#x1f393; Training &amp; Development<\/b><\/p><p>You&#39;ll play a key role in developing talent and supporting employee success through engaging learning experiences.<\/p><p>\u2714 Deliver impactful training sessions using modern facilitation techniques<br \/>\u2714 Coach and support employees throughout their learning journey<br \/>\u2714 Monitor trainee progress and provide constructive developmental feedback<br \/>\u2714 Prepare and facilitate classroom, virtual, and hands-on learning activities<br \/>\u2714 Partner with Operations to ensure successful transition from training to production<br \/>\u2714 Evaluate training effectiveness and recommend improvements to learning programs<br \/>\u2714 Support the creation and enhancement of training materials and job aids<br \/>\u2714 Foster a culture of continuous learning and professional growth<\/p><br \/><h1>&#x1f464; What We&#39;re Looking For<\/h1><br \/><p>\u2705 <b>German(C1\/C2) &#43; English C1\/C2<\/b><br \/>\u2705 Experience as a <b>Trainer or Quality Evaluator<\/b> is mandatory.<br \/>\u2705 Strong analytical skills and attention to detail<br \/>\u2705 Excellent organizational and time-management abilities<br \/>\u2705 Ability to work independently and manage multiple priorities<br \/>\u2705 Excellent communication and facilitation skills<br \/>\u2705 Proficiency in Microsoft Office applications<br \/>\u2705 English and\/or Polish language skills considered an asset<br \/>\u2705 Availability to work from our <b>Katowice office - OnSite role<\/b><\/p><br \/><h2>&#x1f381; 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Handles escalated issues.\u00a0 Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.<\/p><p><\/p><h2>&lt;&lt; Philippines ONLY, Additional Description &gt;&gt;\u00a0<\/h2><ul><li>Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made<\/li><li>Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies<\/li><li>Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates<\/li><li>Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement \u00a0management policies<\/li><li>Support and manage the program together with other Team Leaders and Managers \u00a0<\/li><li>Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization\u2019s policies and applicable legal requirements<\/li><li>Manage team members on their performance on a regular basis, and write and deliver performance appraisal.\u00a0<\/li><li>The Team Leader\u2019s role is a managerial level position, a position reposed with trust and confidence.\u00a0<\/li><\/ul><h2><b>Disclaimer\u00a0\u00a0 <\/b><\/h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. 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Global Office Park, Building A2 Flrs 10 thru 13\",\"address\":\"POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13\",\"city\":\"Katowice\",\"state\":\"Silesian\",\"postal_code\":\"40-083\",\"region\":null,\"country\":\"Poland\",\"short_description\":\"The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.\",\"long_description\":\"<h1>&#x1f31f; <b>Why Join Us?<\/b><\/h1><br \/><p>\u2705 Lead and inspire high-performing teams<\/p><p>\u2705 Partner directly with senior stakeholders and clients<\/p><p>\u2705 Drive operational strategy and business results<\/p><p>\u2705 Develop future leaders and shape team culture<\/p><p>\u2705 Work in a dynamic, people-focused environment<\/p><p>\u2705 Career growth opportunities within a global organization<\/p><br \/><h1>&#x1f3af; <b>What You&#39;ll Be Doing?<\/b><\/h1><br \/><p>As a <b>Team Leader<\/b>, you&#39;ll be responsible for inspiring, coaching, and supporting a team of customer service professionals while ensuring operational excellence and outstanding customer experience.<\/p><p>&#x1f539; Lead the day-to-day performance, engagement, and attendance management of your team<br \/>&#x1f539; Coach and develop team members through regular feedback and performance reviews<br \/>&#x1f539; Drive achievement of KPIs, quality standards, and operational targets<br \/>&#x1f539; Identify performance gaps and create development plans for continuous improvement<br \/>&#x1f539; Support escalations and provide guidance on complex customer situations<br \/>&#x1f539; Conduct engaging team meetings and foster a positive team environment<br \/>&#x1f539; Motivate employees and recognize achievements to drive engagement<br \/>&#x1f539; Ensure compliance with company policies, procedures, and client expectations<br \/>&#x1f539; Promote a culture of accountability, collaboration, and continuous learning<\/p><p>\u00a0\u00a0<\/p><h1>&#x1f464; <b>What We&#39;re Looking For<\/b><\/h1><br \/><p>\u2705 <b>French (C1\/C2)<\/b> and <b>English (C1\/C2)<\/b><br \/>\u2705 Previous experience as a <b>Team Leader, Supervisor, or People Manager<\/b><br \/>\u2705 Strong coaching and performance management skills<br \/>\u2705 Excellent communication and interpersonal abilities<br \/>\u2705 Ability to work under pressure and manage multiple priorities<br \/>\u2705 Results-driven mindset with strong problem-solving capabilities<br \/>\u2705 Passion for leading, motivating, and developing people<br \/>\u2705 Flexibility and adaptability in a fast-changing environment<\/p><p>\u2705 Availability to work <b>100% onSite<\/b><\/p><br \/><h3>&#x1f4cd; 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The global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\",\"long_description\":\"<br \/><h2><b>About the Role<\/b><\/h2><br \/><p>The Senior Manager, Partner Marketing &amp; Executive Engagement will lead marketing strategy and activation across a portfolio of strategic partners. This role will translate partner relationships into integrated marketing programs, executive engagement opportunities, stronger market positioning, and measurable business outcomes.<\/p><p>This individual will collaborate across marketing, partner sales, alliances, sectors, sales teams, and partner organizations to develop joint plans, manage partner investments, activate executive-level programs, and connect partner marketing activity to business priorities.<\/p><p>The partner portfolio may include organizations such as Microsoft, Adobe, AWS, Genesys, NiCE, Salesforce, Databricks, and other strategic ecosystem partners.<\/p><p>The ideal candidate understands complex partner ecosystems, has strong executive presence, and can move effectively between strategy and execution. This person will turn partner priorities into focused programs that generate engagement, meetings, opportunities, and pipeline.<\/p><p>\u00a0<\/p><h2><b>Key Responsibilities<\/b><\/h2><br \/><h3><b>Partner Strategy and Planning<\/b><\/h3><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Serve as the primary marketing lead for an assigned portfolio of strategic partners.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Develop annual and quarterly joint marketing plans aligned with business priorities, industry strategies, and go-to-market motions.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Prioritize programs, resources, and investments based on strategic fit and expected business impact.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Establish regular planning, performance review, and optimization processes with internal and partner stakeholders.<\/span><\/li><\/ul><br \/><h3><b>Integrated Partner Marketing<\/b><\/h3><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Develop and execute integrated campaigns across content, digital, social, webinars, thought leadership, account-based marketing, executive engagement, and events.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Define clear objectives, audiences, budgets, success measures, and follow-up strategies for each program.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Coordinate activation across field marketing, digital, content, communications, creative, sales, alliances, and sector teams.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Create scalable marketing frameworks while tailoring programs to each partner\u2019s priorities.<\/span><\/li><\/ul><p>\u00a0<\/p><h3><b>Executive Engagement and Partner Events<\/b><\/h3><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Own the executive engagement strategy for assigned partner relationships.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Develop high-touch experiences that connect Concentrix executives, partner executives, clients, and priority prospects.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Lead the strategy for executive roundtables, private dinners, briefings, forums, advisory programs, conferences, and other curated experiences.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Define the business objectives, audience strategy, partner involvement, executive participation, messaging, and content direction for each program.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Evaluate sponsorship and event opportunities based on audience quality, account alignment, executive participation, and expected business value.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Partner with field marketing and event teams on project management, logistics, production, and onsite execution.<\/span><\/li><\/ul><br \/><h3><b>Partner Investment and MDF<\/b><\/h3><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Manage partner marketing budgets, market development funds, co-investment, and partner-funded initiatives.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Develop joint marketing proposals tied to defined business objectives and measurable outcomes.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Track funding requirements, approvals, utilization, program performance, and return on investment.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Recommend adjustments based on results, business priorities, and partner opportunities.<\/span><\/li><\/ul><br \/><h3><b>Sales, Alliance, and Sector Alignment<\/b><\/h3><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Work closely with partner sales, alliance leaders, sales teams, sectors, and solution teams to translate business priorities into actionable marketing programs.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Align programs to jointly identified accounts, opportunities, solutions, and growth motions.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Provide sellers and partner teams with the messaging, content, event information, and enablement required to support activation.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Establish processes for follow-up, lead handoff, opportunity tracking, and outcome reporting.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Maintain clear accountability across marketing, sales, alliances, and event operations.<\/span><\/li><\/ul><br \/><h3><b>Measurement and Optimization<\/b><\/h3><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Track performance across partner marketing and executive engagement programs.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Measure results such as executive engagement, meetings generated, target-account participation, opportunities influenced, pipeline impact, campaign engagement, event performance, and MDF utilization.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Provide clear reporting, insights, and recommendations to improve future programs and investment decisions.<\/span><\/li><\/ul><br \/><h2><b>Qualifications<\/b><\/h2><ul><li>7&#43; years of experience in partner marketing, alliance marketing, ecosystem marketing, executive engagement, field marketing, or a related B2B marketing role.<\/li><\/ul><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Experience managing marketing strategy across multiple strategic partners or alliance relationships.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Proven success developing integrated marketing and executive engagement programs.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Experience managing MDF, co-marketing investments, sponsorships, or partner-funded initiatives.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Strong business acumen with the ability to connect marketing activity to accounts, opportunities, pipeline, and revenue.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Demonstrated ability to lead complex programs across a matrixed organization.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Strong executive communication, relationship management, and stakeholder leadership skills.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Ability to influence without direct authority and manage multiple priorities in a fast-moving environment.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Strong program management, budget management, judgment, and attention to detail.<\/span><\/li><\/ul><br \/><h2><b>Preferred Experience<\/b><\/h2><ul><li>Experience working with strategic technology and ecosystem partners such as Microsoft, Adobe, AWS, Genesys, NiCE, Salesforce, Databricks, or similar organizations.<\/li><\/ul><ul><li>Prior experience in sales, business development, or a commercially focused role is highly valued, particularly for candidates who can translate sales priorities into effective partner marketing programs.<\/li><\/ul><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Experience in technology services, customer experience, consulting, AI, cloud, or digital transformation.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Experience developing executive programs and high-touch client experiences.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Experience supporting account-based marketing and industry-specific go-to-market initiatives.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Experience evaluating sponsorships, conferences, and strategic event investments.<\/span><\/li><\/ul><br \/><h2><b>What Success Looks Like<\/b><\/h2><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Clear annual and quarterly plans across the partner portfolio.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Strong alignment across marketing, partner sales, alliances, sectors, and sales teams.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">High-quality executive programs tied to defined audiences and business priorities.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Increased visibility and accountability across partner investments.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Effective MDF and partner-funding utilization.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Measurable engagement, meetings, opportunities, and pipeline associated with partner marketing activity.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">A scalable operating model that supports current and future strategic partners.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Stronger positioning of Concentrix as a strategic business and transformation partner.<\/span><\/li><\/ul><br \/><p>The annual base salary range for this role is $86,400 to $97,200\u00a0plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.<\/p><p>\u00a0<\/p><p>The deadline to apply for this role is October the 20th 2026.<\/p><p>If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the\u00a0<a target=\\\"_blank\\\" href=\\\"https:\/\/www.concentrix.com\/resource\/job-applicant-privacy-notice-for-california-residents\/\\\"><span style=\\\"color:#0875e1\\\"><u>Job Applicant Privacy Notice for California Residents<\/u><\/span><\/a><\/p><p>Concentrix is an Equal Opportunity\/Affirmative Action Employer including Disabled\/Vets.<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p>\u2022<a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0875e1\\\"><u>English<\/u><\/span><\/a><\/p><p>\u2022<a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0875e1\\\"><u>Spanish<\/u><\/span><\/a><\/p><p>To request a reasonable accommodation please click\u00a0<a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/global\/en\/reasonable-accomodation\\\"><span style=\\\"color:#0875e1\\\"><u>here<\/u><\/span><\/a>.<\/p><p>If you wish to review the Affirmative Action Plan, please click\u00a0<a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/global\/en\/affirmative-action\\\"><span style=\\\"color:#0875e1\\\"><u>here<\/u><\/span><\/a>.<\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. 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You\u2019ll be responsible for managing day-to-day performance, helping your team achieve their goals and ensuring we deliver an excellent customer experience.<\/p><p>We\u2019re looking for someone who enjoys working in a fast-paced environment, is passionate about developing people and can lead by example.<\/p><h2>Key Responsibilities<\/h2><h3>Supervision &amp; Performance Monitoring<\/h3><ul><li>Manage the day-to-day activities of a team to achieve operational goals.<\/li><li>Monitor attendance and ensure team members follow company policies and procedures.<\/li><li>Support your team to stay focused, engaged and productive.<\/li><\/ul><h3>Coaching &amp; Development<\/h3><ul><li>Hold regular coaching and performance conversations to help team members meet and exceed their KPIs.<\/li><li>Identify areas for improvement and create personalised action plans.<\/li><li>Motivate and support team members to develop their skills and reach their potential.<\/li><\/ul><h3>Customer Service Excellence<\/h3><ul><li>Drive an exceptional customer experience while meeting business and customer requirements.<\/li><li>Support team members with escalated customer queries and help them find effective solutions.<\/li><li>Lead by example in delivering high-quality customer service.<\/li><\/ul><h3>Effective Communication<\/h3><ul><li>Clearly communicate expectations, updates and important information to your team.<\/li><li>Run engaging team meetings that encourage participation and open discussion.<\/li><li>Build strong working relationships with your team and wider business.<\/li><\/ul><h3>Ongoing Learning &amp; Development<\/h3><ul><li>Keep up to date with internal processes, policies and procedures.<\/li><li>Take part in mandatory manager development and training programmes.<\/li><li>Continuously look for ways to improve team performance and the customer experience.<\/li><\/ul><h3>Promoting Company Values<\/h3><ul><li>Lead by example and demonstrate Concentrix\u2019s values in your day-to-day work.<\/li><li>Create a positive, inclusive and supportive team environment.<\/li><\/ul><h2>About You<\/h2><p>We\u2019re looking for someone who is:<\/p><ul><li><b>A motivated leader<\/b>\u00a0\u2013 passionate about supporting, developing and mentoring others.<\/li><li><b>Results-driven<\/b>\u00a0\u2013 able to work under pressure, manage priorities and follow tasks through to completion.<\/li><li><b>An excellent communicator<\/b>\u00a0\u2013 confident communicating clearly with both team members and wider stakeholders.<\/li><li><b>A strong multitasker<\/b>\u00a0\u2013 able to manage competing priorities while keeping your team focused and productive.<\/li><li><b>An experienced coach<\/b>\u00a0\u2013 with experience of mentoring, supporting or developing team members.<\/li><li><b>Knowledgeable about the industry<\/b>\u00a0\u2013 Experience working in telecommunications an advantage<\/li><li><b>Flexible<\/b>\u00a0\u2013 willing to adapt your working pattern where needed to support your team and the business.<\/li><\/ul><p>Most importantly, you\u2019ll be someone who enjoys helping people succeed and is ready to take the next step in their leadership career.<\/p><h2>Why Join Us?<\/h2><p>This is more than just a Team Leader role. You\u2019ll have the opportunity to develop your leadership skills, make a real difference to your team and build a career within a global organisation.<\/p><ul><li><b>Competitive Salary &amp; Benefits<\/b>\u00a0\u2013 enjoy a robust compensation package with opportunities for growth and continuous development.<\/li><li><b>Dynamic Work Environment<\/b>\u00a0\u2013 be part of a supportive team that values your input and encourages collaboration.<\/li><li><b>Professional Development<\/b>\u00a0\u2013 access training and development programmes to strengthen your leadership skills and support your career growth.<\/li><\/ul><p>Join the Concentrix family and become part of a team where your contribution matters.<\/p><h2>Ready to take the next step?<\/h2><p>Apply today to join us and be a crucial part of our growth.<\/p><h2><\/h2><h2><b>Disclaimer\u00a0\u00a0 <\/b><\/h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. 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The role will connect data from various social management platforms to proactively identify opportunities to automate recurring reporting, trend detection and competitive analysis.\u00a0\\n\\nThe position will also lead setup, access, usage guidance and governance for relevant social and business intelligence tools, enabling stakeholders to understand the data, self-serve where appropriate and make better evidence-based decisions.\u00a0\u00a0\\n\\nThis position will report to the Mgr, Social Operations.\u00a0\u00a0\",\"long_description\":\"<p>We&#39;re Concentrix. The global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.<\/p><p>Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as &#34;World&#39;s Best Workplaces,&#34; \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.<\/p><br \/><p style=\\\"color:!important\\\"><b>What you will do in this role<\/b><\/p><p>In everything we do, we believe in doing right by and for people \u2013 our clients, their customers, our people, our community, and our planet.<\/p><br \/><ul><li><span style=\\\"color:#2a2b2c\\\">Own the end-to-end social reporting process, including data collection, validation, visualization, distribution, automation and continuous improvement.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#2a2b2c\\\">Independently design and automate weekly, monthly, quarterly and annual reporting workflows with clear controls for accuracy, reliability and timeliness.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#2a2b2c\\\">Build, maintain and enhance scalable dashboards that give social teams and leadership timely access to performance, audience, trend and risk insights.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#2a2b2c\\\">Develop automated trend detection and competitive analysis workflows that surface material changes, emerging topics, risks and opportunities without relying on manual analysis alone.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#2a2b2c\\\">Integrate data from social management, listening, platform-native, web analytics and BI tools using available APIs, data connectors, exports, transformations and other appropriate methods.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#2a2b2c\\\">Establish and monitor data-quality standards, definitions, documentation and governance so reporting is consistent, traceable and trusted across global and regional teams.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#2a2b2c\\\">Act as the point person and subject-matter expert for social analytics, dashboards and reporting workflows, advising stakeholders on metric selection, interpretation and responsible use of data.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#2a2b2c\\\">Translate complex data into clear recommendations and actions that improve social content, campaign planning, audience engagement, brand protection and operational decision-making.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#2a2b2c\\\">Proactively identify reporting gaps, manual processes and inefficiencies, then define and deliver practical automation solutions with minimal day-to-day direction.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#2a2b2c\\\">Create stakeholder-friendly resources, guidance and training that enable teams to learn from insights and use dashboards effectively, while maintaining appropriate governance and controls.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#2a2b2c\\\">Analyze social performance across owned, earned and paid activity, connecting social outcomes to wider marketing and business objectives where data allows.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#2a2b2c\\\">Lead ad hoc analysis for campaigns, events, incidents and business questions, balancing speed with data integrity and clear communication of limitations.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#2a2b2c\\\">Partner with technical, marketing, content, regional and risk stakeholders to define requirements, prioritize enhancements and ensure reporting solutions remain relevant and scalable.\u00a0<\/span><\/li><\/ul><br \/><p style=\\\"color:!important\\\"><b>Your qualifications<\/b><\/p><p>We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.<\/p><p>\u00a0<\/p><p>Concentrix is a great match if you:<\/p><br \/><ul><li><span style=\\\"color:#2a2b2c\\\">Bachelor&#39;s degree in a related field, or equivalent relevant experience.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#2a2b2c\\\">Typically 2-4 years of relevant experience in social media analytics, marketing analytics, business intelligence, reporting automation or a related discipline.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#2a2b2c\\\">Demonstrated experience independently building and maintaining automated reporting workflows and interactive dashboards, not solely producing manual reports.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#2a2b2c\\\">Hands-on experience with a business intelligence or data-visualization platform such as Domo, Power BI, Tableau, Google Studio or a comparable tool.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#2a2b2c\\\">Advanced spreadsheet and data-transformation capability, including experience cleaning, joining, validating and structuring data from multiple sources.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#2a2b2c\\\">Practical experience using APIs, data connectors, scheduled exports or workflow-automation tools to move data between systems and reduce repetitive work.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#2a2b2c\\\">Working knowledge of SQL, Python or similar data-querying and automation methods is strongly preferred.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#2a2b2c\\\">Experience with social publishing, social listening, platform-native analytics and web analytics tools; familiarity with major platforms including Hootsuite, Lumen (Talkwalker), Google Analytics, LinkedIn, Instagram, Facebook, YouTube, TikTok and X.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#2a2b2c\\\">Ability to define meaningful metrics, diagnose data-quality issues and explain methodology, assumptions and limitations clearly.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#2a2b2c\\\">Strong analytical judgment, with the ability to turn complex findings into concise stories, recommendations and actions for varied audiences.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#2a2b2c\\\">Excellent written, verbal and visual communication skills, with the ability to build trusted relationships across technical and non-technical teams.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#2a2b2c\\\">Strong attention to detail, sound governance and a commitment to data accuracy, documentation and continuous improvement.\u00a0<\/span><\/li><\/ul><br \/><p><b>What\u2019s in it for you<\/b><\/p><p>We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.<\/p><br \/><p><b>Power the best version of you!<\/b><\/p><p>At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.<\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/p><p>\u00a0<\/p><p><b>Concentrix is an equal opportunity employer<\/b><\/p><p><i>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. 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You will manage a high volume of customer inquiries across multiple channels while ensuring every interaction is handled with clarity, ownership, and efficiency.<\/p>\\n<p>&nbsp;<\/p>\\n<div>\\n<h3><strong>Key Responsibilities<\/strong><\/h3>\\n<p><strong>Deliver High-Quality Customer Support<\/strong><\/p>\\n<ul>\\n<li>Respond to customer inquiries through Zendesk via email, phone, and other supported channels.<\/li>\\n<li>Provide clear, accurate, and timely responses to customer questions.<\/li>\\n<li>Ensure a consistent and professional customer experience across all interactions.<\/li>\\n<\/ul>\\n<p><strong>Own &amp; Manage Customer Requests<\/strong><\/p>\\n<ul>\\n<li>Take full ownership of customer requests from the first response through resolution.<\/li>\\n<li>Proactively follow up to ensure issues are fully resolved.<\/li>\\n<li>Maintain clear and accurate documentation of customer interactions in Zendesk.<\/li>\\n<\/ul>\\n<p><strong>Troubleshoot &amp; Resolve Issues<\/strong><\/p>\\n<ul>\\n<li>Investigate and resolve common product and platform issues.<\/li>\\n<li>Guide customers through workflows and product best practices.<\/li>\\n<li>Identify complex issues requiring escalation and route them appropriately.<\/li>\\n<\/ul>\\n<p><strong>Collaborate with Internal Teams<\/strong><\/p>\\n<ul>\\n<li>Escalate complex or technical cases to the L2 Technical Support team with clear context.<\/li>\\n<li>Work closely with Product, Engineering, and other relevant teams when required.<\/li>\\n<li>Ensure smooth handoffs and proper follow-up on escalated cases.<\/li>\\n<\/ul>\\n<p><strong>Support Continuous Improvement<\/strong><\/p>\\n<ul>\\n<li>Contribute to internal documentation and knowledge-base content.<\/li>\\n<li>Share recurring customer issues and feedback with the team.<\/li>\\n<li>Support initiatives aimed at improving processes and overall support efficiency.<\/li>\\n<\/ul>\\n<h3><strong>Requirements<\/strong><\/h3>\\n<ul>\\n<li><strong>English proficiency: B2 level or above.<\/strong><\/li>\\n<li><strong>1&ndash;3 years <\/strong>of customer support experience.<\/li>\\n<li>Strong written and verbal communication skills.<\/li>\\n<li>Experience within <strong>fintech, payments, or financial software.<\/strong><\/li>\\n<\/ul>\\n<h3><strong>Working Conditions<\/strong><\/h3>\\n<ul>\\n<li><strong>Work Model:<\/strong> Work from Home (WAH)<\/li>\\n<li><strong>Working Hours:<\/strong> 10:00 AM &ndash; 7:00 PM Cairo time<\/li>\\n<li><strong>Shift:<\/strong> Fixed<\/li>\\n<li><strong>Days Off:<\/strong> Saturday &amp; Sunday<\/li>\\n<li><strong>Serving Region:<\/strong> Europe<\/li>\\n<\/ul>\\n<p><strong>Important: A CV is mandatory when applying for this position.<\/strong><\/p>\\n<p><strong>Career Framework Role:<\/strong><\/p>\\n<p>Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.<\/p>\\n<p>&nbsp;<\/p>\\n<p><strong>What We Offer:<\/strong><\/p>\\n<ul>\\n<li>Competitive Salary<\/li>\\n<li>Transportation Provided<\/li>\\n<li>Medical &amp; Social Insurance<\/li>\\n<li>Fast track for promotions within 6 months<\/li>\\n<li>Supportive, inclusive, and growth-focused work environment<\/li>\\n<\/ul>\\n<p>&nbsp;<\/p>\\n<p><strong>Disclaimer:<\/strong><\/p>\\n<p>The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. 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We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0<\/p><br \/><p>If\u00a0you\u2019re\u00a0looking to grow and be inspired, as a\u00a0<b>Fashion Support Consultant in Barcelona\u00a0(on-site),<\/b>\u00a0you will be part of our team of\u00a0game-changers\u00a0who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.\u00a0<\/p><br \/><p><b>Career growth and personal development<\/b>\u00a0<\/p><br \/><p>We\u2019ll\u00a0give you all the training,\u00a0cutting-edge\u00a0technologies, and the continuing support\u00a0you\u2019ll\u00a0need to succeed. At Concentrix,\u00a0there\u2019s\u00a0a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within!\u00a0That\u2019s\u00a0why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career\u00a0you\u2019ve\u00a0always envisioned.\u00a0<\/p><br \/><p><b>What you will do in this role<\/b>\u00a0<\/p><br \/><p>As a Fashion Support Consultant\u00a0on our team, you will:<\/p><p>- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users\u2019 demands.\u00a0<\/p><p>- Log call details onto call management systems and provide response and resolution within SLA.\u00a0<\/p><p>-\u00a0Maintain\u00a0service and product knowledge and\u00a0expertise\u00a0associated with applications specific to individual customers.\u00a0<\/p><p>- Escalate potential service issues initially with Mentor. 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You will handle customer inquiries across multiple channels while delivering an efficient and high-quality support experience in German and English.<\/p>\\n<h3>Key Responsibilities<\/h3>\\n<p>Deliver High-Quality Customer Support<\/p>\\n<ul>\\n<li>Respond to customer inquiries through Zendesk via email, phone, and other supported channels.<\/li>\\n<li>Provide clear, accurate, and timely support in German and English.<\/li>\\n<li>Ensure a consistent and professional customer experience across all interactions.<\/li>\\n<\/ul>\\n<p>Own &amp; Manage Customer Requests<\/p>\\n<ul>\\n<li>Take full ownership of customer requests from initial contact through resolution.<\/li>\\n<li>Follow up proactively to ensure issues are fully resolved.<\/li>\\n<li>Maintain accurate and detailed documentation of all customer interactions in Zendesk.<\/li>\\n<\/ul>\\n<p>Troubleshoot &amp; Resolve Issues<\/p>\\n<ul>\\n<li>Investigate and resolve common product and platform issues.<\/li>\\n<li>Guide customers through workflows and product best practices.<\/li>\\n<li>Identify complex issues requiring escalation and route them appropriately.<\/li>\\n<\/ul>\\n<p>Collaborate with Internal Teams<\/p>\\n<ul>\\n<li>Escalate complex or technical cases to the L2 Technical Support team with clear context.<\/li>\\n<li>Work closely with Product, Engineering, and other relevant teams when required.<\/li>\\n<li>Ensure smooth handoffs and proper follow-up on escalated cases.<\/li>\\n<\/ul>\\n<p>Support Continuous Improvement<\/p>\\n<ul>\\n<li>Contribute to internal documentation and knowledge-base content.<\/li>\\n<li>Share recurring customer issues and feedback with the team.<\/li>\\n<li>Support initiatives aimed at improving processes and overall support efficiency.<\/li>\\n<\/ul>\\n<h3>Requirements<\/h3>\\n<ul>\\n<li>German proficiency: B2 level or above.<\/li>\\n<li>English proficiency: B1 level or above.<\/li>\\n<li>Strong written and verbal communication skills in German and English.<\/li>\\n<li>1&ndash;3 years of customer support experience.<\/li>\\n<li>Experience within fintech, payments, or financial software.<\/li>\\n<\/ul>\\n<h3>Working Conditions<\/h3>\\n<ul>\\n<li>Work Model: Work from Home (WAH)<\/li>\\n<li>Working Hours: 10:00 AM &ndash; 7:00 PM Cairo time<\/li>\\n<li>Shift: Fixed<\/li>\\n<li>Days Off: Saturday &amp; Sunday<\/li>\\n<li>Serving Region: Europe<\/li>\\n<\/ul>\\n<p>&nbsp;<\/p>\\n<p><strong>Career Framework Role:<\/strong><\/p>\\n<p>Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. 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Starte jetzt als <strong>Kundenbetreuer (m\/w\/d) f&uuml;r einen Automobilhersteller<\/strong>&nbsp;- auch ohne Erfahrung.<\/p>\\n<p><strong>Das Wichtigste zuerst<\/strong><\/p>\\n<ul>\\n<li>Start: 26.10.2026<\/li>\\n<li>Gehalt: 2409,29 &euro; brutto\/Monat<\/li>\\n<li>Vollzeit oder Teilzeit &ndash; ab 30 Std.\/Woche<\/li>\\n<li>Standort: Hamm - hybrides Arbeiten nach Einarbeitung<\/li>\\n<li>Servicezeiten: Montag - Freitag von 09:00 - 18:00 Uhr<\/li>\\n<li>Inbound &amp; Outbound<\/li>\\n<li>Quereinsteiger willkommen!<\/li>\\n<li>Unterst&uuml;tzung durch moderne KI-Tools<\/li>\\n<li><strong> <\/strong>Unbefristeter Arbeitsvertrag&nbsp;<\/li>\\n<\/ul>\\n<p data-pm-slice=\\\"1 1 []\\\"><strong>Das erwartet dich<br \/><\/strong>Du bist der erste Ansprechpartner bei unterschiedlichen Kundenanfragen, ob telefonisch, per E-Mail oder Chat.<br \/>Immer mit dabei: Unsere KI-Tools, die dir Routineaufgaben abnehmen und dir Zeit verschaffen, denn <strong>KI ist bei uns kein Ersatz &ndash; sondern dein Teamkollege.<\/strong><\/p>\\n<p><strong><br \/>Dein Alltag<\/strong><\/p>\\n<ul>\\n<li data-pm-slice=\\\"1 1 [&quot;list&quot;,{&quot;spread&quot;:false,&quot;start&quot;:17,&quot;end&quot;:596},&quot;regular_list_item&quot;,{&quot;start&quot;:17,&quot;end&quot;:107}]\\\"><strong>Begleite Kunden auf ihrer Online-Reise<\/strong> &ndash; von der ersten Frage bis zum m&ouml;glichen Kauf<\/li>\\n<li data-pm-slice=\\\"1 1 [&quot;list&quot;,{&quot;spread&quot;:false,&quot;start&quot;:17,&quot;end&quot;:596},&quot;regular_list_item&quot;,{&quot;start&quot;:17,&quot;end&quot;:107}]\\\"><strong>Beantworte Fragen<\/strong> zu Produkten, Finanzierungen und Bestellprozesse<\/li>\\n<li data-pm-slice=\\\"1 1 [&quot;list&quot;,{&quot;spread&quot;:false,&quot;start&quot;:17,&quot;end&quot;:596},&quot;regular_list_item&quot;,{&quot;start&quot;:17,&quot;end&quot;:107}]\\\"><strong>Bearbeite Leads<\/strong> und nimm aktiv Kontakt zu Interessenten auf<\/li>\\n<li data-pm-slice=\\\"1 1 [&quot;list&quot;,{&quot;spread&quot;:false,&quot;start&quot;:17,&quot;end&quot;:596},&quot;regular_list_item&quot;,{&quot;start&quot;:17,&quot;end&quot;:107}]\\\"><strong>Koordiniere Probefahrten<\/strong> und leite relevante Informationen an den H&auml;ndler weiter<\/li>\\n<li data-pm-slice=\\\"1 1 [&quot;list&quot;,{&quot;spread&quot;:false,&quot;start&quot;:17,&quot;end&quot;:596},&quot;regular_list_item&quot;,{&quot;start&quot;:17,&quot;end&quot;:107}]\\\">Dokumentiere die Kommunikation in der Kundendatenbank f&uuml;r eine reibungslose &Uuml;bergabe<\/li>\\n<li data-pm-slice=\\\"1 1 [&quot;list&quot;,{&quot;spread&quot;:false,&quot;start&quot;:17,&quot;end&quot;:596},&quot;regular_list_item&quot;,{&quot;start&quot;:17,&quot;end&quot;:107}]\\\"><strong>Unterst&uuml;tze H&auml;ndler mit wertvollen Kundeninformationen<\/strong> und sorge daf&uuml;r, dass echte Kaufinteressenten im Fokus bleiben<\/li>\\n<li data-pm-slice=\\\"1 1 [&quot;list&quot;,{&quot;spread&quot;:false,&quot;start&quot;:17,&quot;end&quot;:596},&quot;regular_list_item&quot;,{&quot;start&quot;:17,&quot;end&quot;:107}]\\\"><strong>Nutze moderne Tools,&nbsp; <\/strong>die dich smarter und besser machen<\/li>\\n<\/ul>\\n<p>Mal ganz leicht. Mal herausfordernd. Aber immer in Bewegung.<\/p>\\n<p><strong>Das bringst du mit<br \/><\/strong>Du brauchst keinen perfekten Lebenslauf.<br \/>Was z&auml;hlt:<\/p>\\n<ul>\\n<li>Du besitzt <strong>sehr gute Deutschkenntnisse<\/strong> in Wort und Schrift.<\/li>\\n<li>Deine <strong>Kommunikation ist wertsch&auml;tzend<\/strong> und auf Augenh&ouml;he.<\/li>\\n<li>Du bist <strong>sicher im Umgang mit einem PC.<\/strong><\/li>\\n<li>Die\u202f<strong>Anforderungen an einen Remote-Arbeitsplatz erf&uuml;llst<\/strong>\u202fdu<\/li>\\n<li><strong>Neue Tools und Technologien<\/strong> sind genau dein Ding.<\/li>\\n<li>Du hast Lust <strong>mit unserem Team am Standort in Hamm zu arbeiten<\/strong>.<\/li>\\n<\/ul>\\n<p>Erfahrung im Kundenservice? Super. Aber kein Muss.<\/p>\\n<p><strong>Benefits<br \/><\/strong>Ein Job sollte deinen einzigartigen Lebensstil unterst&uuml;tzen &ndash; und dich weiterbringen.<br \/>Deshalb bekommst du bei uns:<\/p>\\n<ul>\\n<li>Einen <strong>unbefristeten Arbeitsvertrag.<\/strong><\/li>\\n<li>Eine Anstellung in\u202f<strong>Vollzeit oder Teilzeit <\/strong>&ndash; wie es f&uuml;r dich am besten passt.<\/li>\\n<li>Wir bieten dir ein <strong>hybrides Arbeitsmodell<\/strong>: Nach der Einarbeitung kannst du an 4 Tagen pro Woche mobil von zu Hause aus arbeiten.<\/li>\\n<li><strong>Bis zu 28 Urlaubstage<\/strong>, f&uuml;r kleine als auch gro&szlig;e Auszeiten.<\/li>\\n<li><strong>Jubil&auml;umszuwendungen<\/strong>\u202fund zus&auml;tzliche\u202f<strong>Sonderurlaubstage nach Unternehmenszugeh&ouml;rigkeit.<\/strong><\/li>\\n<li>Du startest mit einem <strong>intensiven Vollzeittraining<\/strong>, das von unseren Trainern durchgef&uuml;hrt wird.<\/li>\\n<li>Regelm&auml;&szlig;ige Coachings, Fresh-Ups und <strong>Aufbautrainings &ndash; unterst&uuml;tzt durch smarte Technologien.<\/strong><\/li>\\n<li><strong>Weiterbildungs- und Karrierem&ouml;glichkeiten<\/strong> und das sogar weltweit.<\/li>\\n<li><strong>Kostenlosen Zugang zu LinkedIn Learning<\/strong> &ndash; f&uuml;r dein Wachstum.<\/li>\\n<li>Eine finanzielle Absicherung durch eine <strong>betriebliche Altersvorsorge<\/strong>.<\/li>\\n<li>Eine attraktive Pr&auml;mie von <strong>600&euro; f&uuml;r jeden neuen Mitarbeiter, den du erfolgreich wirbst<\/strong>.<\/li>\\n<li>Veranstaltungen wie <strong>Standortfeiern und Spieleabende<\/strong>.<\/li>\\n<li>Eine Vielzahl an Online-Shopping-Rabatten.<\/li>\\n<li>Eine von uns <strong>gef&ouml;rderte Mitgliedschaft bei Wellhub<\/strong> und in ausgew&auml;hlten Fitnessstudios.<\/li>\\n<\/ul>\\n<p><strong>Deine Bewerbung<br \/><\/strong>Wenn das alles nach dem perfekten n&auml;chsten Schritt auf deinem Karriereweg klingt, dann m&ouml;chten wir dich kennenlernen.<\/p>\\n<p>So geht&rsquo;s:<\/p>\\n<ol>\\n<li><strong> \\\"Bewerben\\\"-Button klicken<\/strong><\/li>\\n<li><strong>Daten eingeben<\/strong><\/li>\\n<li><strong>Fertig<\/strong><\/li>\\n<\/ol>\\n<p>Wir melden uns in der Regel innerhalb von 4 Werktagen bei dir.<strong>&nbsp;<\/strong><\/p>\\n<p><strong>Du hast noch Fragen? <\/strong>Unser virtueller Assistenten \\\"Dot\\\" steht dir per WhatsApp unter 01525 7294145 oder &uuml;ber den Facebook-Messenger rund um die Uhr zur Verf&uuml;gung.<\/p>\\n<p><strong>Hier arbeitet unser Team<br \/><\/strong>Concentrix Germany GmbH<br \/>Unionstra&szlig;e 3, 59067 Hamm<\/p>\\n<div>\\n<p><strong>Concentrix&nbsp;setzt sich f&uuml;r Chancengleichheit ein<\/strong>&nbsp;<\/p>\\n<p><em>Wir sind stolz darauf, als ein Team und ein Unternehmen weltweit vereint zu sein. Wir verpflichten uns, allen Bewerbenden gleiche Einstellungschancen einzur&auml;umen und ein Arbeitsumfeld zu schaffen, das frei von Diskriminierung und Bel&auml;stigung ist. Alle unsere Einstellungspraktiken basieren auf den gesch&auml;ftlichen Erfordernissen, den Stellenanforderungen und den beruflichen Qualifikationen, ohne R&uuml;cksicht auf Herkunft, Alter, Geschlechtsidentit&auml;t, sexuelle Orientierung, Religion, Familienstand oder Elternstatus, nationale Herkunft, Behinderung oder eine andere durch die geltenden nationalen Gesetze gesch&uuml;tzte Klassifizierung.<\/em>&nbsp;<br \/><em>Vielfalt und Chancengleichheit geh&ouml;ren zu den gelebten Grundwerten bei Concentrix. Deshalb sind Bewerbungen von Menschen mit Behinderung ausdr&uuml;cklich erw&uuml;nscht. Schwerbehinderte und Gleichgestellte werden bei gleicher Eignung bevorzugt eingestellt. Hierzu bieten wir individuelle Unterst&uuml;tzung an, um den f&uuml;r dich passenden Arbeitsplatz zu schaffen.<\/em>&nbsp;<\/p>\\n<p><strong>Arbeitserlaubnis<\/strong>&nbsp;<\/p>\\n<p>Gem&auml;&szlig; deutschem Recht werden f&uuml;r diese Stelle nur Bewerber ber&uuml;cksichtigt, die &uuml;ber eine g&uuml;ltige Arbeitserlaubnis in Deutschland verf&uuml;gen.&nbsp;<\/p>\\n<\/div>\\n<p>#EMEACNX<br \/>#AGENTCNX<\/p>\",\"ats_external_id\":\"DE-1203\",\"location\":\"Hamm, Nordrhein-Westfalen\",\"job_type\":\"full_time\",\"salary\":\"2409\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-06T13:58:53.100+02:00\",\"created_at\":\"2026-10-06T13:18:02.711+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-dach1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjAz?\",\"apply_url\":\"https:\/\/concentrix-dach1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjAz\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"customer_service\",\"job_industry\":null,\"contract_type\":\"permanent\",\"locale\":\"de\",\"remote_type\":\"wfh_flexible\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-dach1\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"1757\",\"campaign_id\":\"1201\",\"campaign_title\":\"GTM \/ DE \/ NUE \/ W@H \/ Union Invest_new\",\"campaign_type\":\"job_application\",\"job_title\":\"Kundenbetreuer (m\/w\/d) im Depot-Bereich f\u00fcr Union Investment - 100% Homeoffice\",\"street\":\"Tullnaustrasse 20\",\"address\":\"Tullnaustrasse 20\",\"city\":\"N\u00fcrnberg\",\"state\":\"Bayern\",\"postal_code\":\"90402\",\"region\":\"Bayern\",\"country\":\"Germany\",\"short_description\":\"Bewirb dich f\u00fcr diese Homeoffice-Position!\",\"long_description\":\"<h3><strong>Powering what's next.<\/strong><\/h3>\\n<p><strong><img src=\\\"https:\/\/i.imgur.com\/kHDOAbz.png\\\" alt=\\\"\\\" width=\\\"300\\\" height=\\\"160\\\" \/><\/strong><\/p>\\n<p><strong>Interesse an Finanzthemen? Das trifft sich gut!<br \/><\/strong>Den Rest bringen wir dir bei. Starte jetzt als Kundenberater (m\/w\/d) im Depot-Bereich f&uuml;r Union Investment.<\/p>\\n<p><strong>Das Wichtigste zuerst<\/strong><\/p>\\n<ul>\\n<li>100% Homeoffice - deutschlandweit<\/li>\\n<li>Voll- oder Teilzeit &ndash; ab 30 Std.\/Woche<\/li>\\n<li>Servicezeiten: Montag - Freitag von 08:00 - 18:00 Uhr<\/li>\\n<li>Quereinsteiger willkommen!<\/li>\\n<li>Unterst&uuml;tzung durch moderne KI-Tools<\/li>\\n<li><strong> <\/strong>Unbefristeter Arbeitsvertrag&nbsp;<\/li>\\n<\/ul>\\n<p><strong>Das erwartet dich<br \/><\/strong>Du wickelst f&uuml;r unsere Kunden den Kauf und Verkauf von bestehenden Fonds ab.<br \/>Immer mit dabei: Unsere KI-Tools, die dir Routineaufgaben abnehmen und dir Zeit verschaffen, denn <strong>KI ist bei uns kein Ersatz &ndash; sondern dein Teamkollege.<\/strong><strong>&nbsp;<\/strong><\/p>\\n<p><strong>Dein Alltag<\/strong><\/p>\\n<ul>\\n<li><strong>Du bearbeitest<\/strong> Anfragen rund um den Depot- und Riesterbereich<\/li>\\n<li>Wickle den <strong>Kauf und Verkauf <\/strong>von<strong> bestehenden Fonds<\/strong> ab<\/li>\\n<li>Dokumentiere die Bearbeitungen in der Kundendatenbank<\/li>\\n<li>Du wirst vollumf&auml;nglich zu diesen Themen geschult:\\n<ul>\\n<li class=\\\"css-v55p23\\\">\\n<p>Welche Grundlagen muss man rund um das Aktiengesch&auml;ft wissen?<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Was sind Fonds und wie funktionieren Transaktionen von Fonds?<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Was muss man beim Fondsmanagement beachten und was f&uuml;r Versteuerungen gibt es?<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Welche Arten von Geldanlagen gibt es?<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Was sind Riester-Anlagen und was gilt es hier zu beachten? (Dieses Thema wird erst im zweiten Schritt geschult.)<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Wie kann ich mit positiver Kommunikation im Support &uuml;berzeugen?<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Wie meistere ich auch schwierige Gespr&auml;chssituationen?<\/p>\\n<\/li>\\n<\/ul>\\n<\/li>\\n<li><strong>Nutze moderne Tools<\/strong>, die dich smarter und besser machen<\/li>\\n<li><strong>Dokumentiere<\/strong> deine Absprache in der Kundendatenbank<\/li>\\n<\/ul>\\n<p>Mal ganz leicht. Mal herausfordernd. Aber immer in Bewegung.<\/p>\\n<p><strong>Das sagen unsere Game-Changer<br \/><\/strong><img src=\\\"https:\/\/i.imgur.com\/Zf7Sue6.png\\\" alt=\\\"\\\" width=\\\"120\\\" height=\\\"20\\\" \/> <br \/>&bdquo;Wer bereit ist dauerhaft Leistung und Qualit&auml;t zu bringen, hat hier viele M&ouml;glichkeiten sich zu entwickeln.\\\"<\/p>\\n<p>Bei uns bist du nicht einfach &bdquo;eine Stimme&ldquo;. Du bist Teil eines Teams, das sich gegenseitig unterst&uuml;tzt.<\/p>\\n<p><strong>Das bringst du mit<br \/><\/strong>Du brauchst keinen perfekten Lebenslauf.<br \/>Was z&auml;hlt:<\/p>\\n<ul>\\n<li>Du besitzt <strong>sehr gute Deutschkenntnisse<\/strong>&nbsp;in Wort und Schrift<\/li>\\n<li>Eine <strong>selbstst&auml;ndige und strukturierte Arbeitsweise <\/strong>zeichnet deine t&auml;gliche Arbeit aus<\/li>\\n<li>Deine <strong>Kommunikation ist wertsch&auml;tzend<\/strong> und auf Augenh&ouml;he<\/li>\\n<li>Themen wie <strong>Depots oder Investment Fonds<\/strong>&nbsp;wecken dein Interesse<\/li>\\n<li>Idealerweise hast du Erfahrung <strong>als Bankkaufmann\/-kauffrau oder in der Finanzberatung<\/strong><\/li>\\n<li>Du bist <strong>sicher im Umgang mit einem PC<\/strong><\/li>\\n<li>Die\u202f<strong>Anforderungen an einen Remote-Arbeitsplatz erf&uuml;llst<\/strong>\u202fdu<\/li>\\n<li><strong>Neue Tools und Technologien<\/strong> sind genau dein Ding<\/li>\\n<li>Du hast Lust mit unserem Team <strong>am&nbsp;Standort in N&uuml;rnberg<\/strong>&nbsp;zu arbeiten<\/li>\\n<\/ul>\\n<p>Erfahrungen im Finanzwesen oder im Bankservice? Super. Aber kein Muss &ndash; auch privates Interesse z&auml;hlt.<\/p>\\n<p><strong>Benefits<br \/><\/strong>Ein Job sollte deinen einzigartigen Lebensstil unterst&uuml;tzen &ndash; und dich weiterbringen.<br \/>Deshalb bekommst du bei uns:<\/p>\\n<ul>\\n<li>Einen&nbsp;<strong>unbefristeten Arbeitsvertrag<\/strong><\/li>\\n<li>Eine Anstellung in&nbsp;<strong>Voll- oder Teilzeit<\/strong> von Montag bis Freitag &ndash; die Wochenenden geh&ouml;ren dir<\/li>\\n<li>Einen\u202f<strong>100% Homeoffice-Arbeitsplatz<\/strong>\u202fab deinem 1. Arbeitstag an. Die n&ouml;tige Hardware erh&auml;ltst du per Post.<\/li>\\n<li><strong>Splittschichten nach Absprache<\/strong>, sodass du deine Arbeitszeit flexibel innerhalb der &Ouml;ffnungszeiten aufteilen kannst.<\/li>\\n<li><strong>Bis zu 26 Urlaubstage<\/strong>,&nbsp;f&uuml;r kleine als auch gro&szlig;e Auszeiten<\/li>\\n<li>Regelm&auml;&szlig;ige&nbsp;Coachings, Fresh-Ups und <strong>Aufbautrainings &ndash; unterst&uuml;tzt durch smarte Technologien<\/strong><\/li>\\n<li><strong>Weiterbildungs- und Karrierem&ouml;glichkeiten&nbsp;<\/strong>und das sogar weltweit<\/li>\\n<li><strong>Kostenlosen Zugang zu LinkedIn Learning<\/strong> &ndash; f&uuml;r dein Wachstum<\/li>\\n<li>Eine finanzielle Absicherung durch eine&nbsp;<strong>betriebliche Altersvorsorge<\/strong><\/li>\\n<li>Eine&nbsp;attraktive Pr&auml;mie von 600&euro;&nbsp;f&uuml;r jeden neuen Mitarbeiter, den du erfolgreich wirbst<\/li>\\n<li>Eine Vielzahl an&nbsp;Online-Shopping-Rabatten<\/li>\\n<li>Eine von uns&nbsp;<strong>gef&ouml;rderte Mitgliedschaft bei Wellhub<\/strong> und&nbsp;in ausgew&auml;hlten<\/li>\\n<\/ul>\\n<p>Kurz gesagt: Einen Job, der dich wachsen l&auml;sst.<\/p>\\n<p><strong>Deine Bewerbung<br \/><\/strong>Wenn das alles nach dem perfekten n&auml;chsten Schritt auf deinem Karriereweg klingt, dann m&ouml;chten wir dich kennenlernen.<\/p>\\n<p>So geht&rsquo;s:<\/p>\\n<ol>\\n<li><strong> \\\"Bewerben\\\"-Button klicken<\/strong><\/li>\\n<li><strong>Daten eingeben<\/strong><\/li>\\n<li><strong>Fertig<\/strong><\/li>\\n<\/ol>\\n<p>Wir melden uns in der Regel innerhalb von 4 Werktagen bei dir.<\/p>\\n<p><strong>Du hast noch Fragen?<\/strong><\/p>\\n<p>Stelle sie unserem virtuellen Assistenten \\\"Dot\\\" &ndash; er steht dir per WhatsApp unter 01525 7294145 oder &uuml;ber den Facebook-Messenger rund um die Uhr zur Verf&uuml;gung und hilft dir gerne weiter.<\/p>\\n<p><br \/><strong>Hier arbeitet unser Team:<br \/><\/strong>100% Homeoffice - deutschlandweit &nbsp;&nbsp;<\/p>\\n<p><strong>Concentrix setzt sich f&uuml;r Chancengleichheit ein<\/strong><\/p>\\n<p><em>Wir sind stolz darauf, als ein Team und ein Unternehmen weltweit vereint zu sein. Wir verpflichten uns, allen Bewerbenden gleiche Einstellungschancen einzur&auml;umen und ein Arbeitsumfeld zu schaffen, das frei von Diskriminierung und Bel&auml;stigung ist. Alle unsere Einstellungspraktiken basieren auf den gesch&auml;ftlichen Erfordernissen, den Stellenanforderungen und den beruflichen Qualifikationen, ohne R&uuml;cksicht auf Herkunft, Alter, Geschlechtsidentit&auml;t, sexuelle Orientierung, Religion, Familienstand oder Elternstatus, nationale Herkunft, Behinderung oder eine andere durch die geltenden nationalen Gesetze gesch&uuml;tzte Klassifizierung.<\/em><br \/><em>Vielfalt und Chancengleichheit geh&ouml;ren zu den gelebten Grundwerten bei Concentrix. Deshalb sind Bewerbungen von Menschen mit Behinderung ausdr&uuml;cklich erw&uuml;nscht. Schwerbehinderte und Gleichgestellte werden bei gleicher Eignung bevorzugt eingestellt. Hierzu bieten wir individuelle Unterst&uuml;tzung an, um den f&uuml;r dich passenden Arbeitsplatz zu schaffen. Kontaktiere bei Fragen gerne unser Recruiting-Team unter 0800 50 60 080.&nbsp;<\/em><\/p>\\n<p><strong>Arbeitserlaubnis<\/strong><\/p>\\n<p>Gem&auml;&szlig; deutschem Recht werden f&uuml;r diese Stelle nur Bewerber ber&uuml;cksichtigt, die &uuml;ber eine g&uuml;ltige Arbeitserlaubnis in Deutschland verf&uuml;gen.<\/p>\\n<p>#EMEACNX<br \/>#AGENTCNX<br \/>#WAH<\/p>\",\"ats_external_id\":\"DE-1201\",\"location\":\"N\u00fcrnberg, Bayern\",\"job_type\":\"part_time\",\"salary\":\"\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-08T01:59:42.621+02:00\",\"created_at\":\"2026-10-06T12:22:11.123+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-dach1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjAx?\",\"apply_url\":\"https:\/\/concentrix-dach1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjAx\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"customer_service\",\"job_industry\":\"banking\",\"contract_type\":\"permanent\",\"locale\":\"de\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-dach1\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"1650\",\"campaign_id\":\"1169\",\"campaign_title\":\"Advisor I, B2B Sales R1770172\",\"campaign_type\":\"job_application\",\"job_title\":\"Sales Representative  (Italian - speaking) - Hybrid - HT05\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":\"CATALONIA\",\"country\":\"Spain\",\"short_description\":\"The Advisor I, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing\/receiving information, selling client products\/service, as well as providing basic customer service support.\",\"long_description\":\"<br \/><h2><b><span style=\\\"font-size:inherit\\\">Experience the power of a game-changing career<\/span><\/b><\/h2><br \/><p><span style=\\\"font-size:inherit\\\">Want to be part of an innovative and growing team? We&#39;re a global technology and services leader that powers the brands of the future. We help well-known brands, the ones you use every day, improve their businesses with technology and integrated solutions, in over 70 countries.<\/span><\/p><p><span style=\\\"font-size:inherit\\\">If you&#39;re looking to grow and be inspired, as a <\/span><b><span style=\\\"font-size:inherit\\\">Sales Representative<\/span><\/b><span style=\\\"font-size:inherit\\\"> in Barcelona (hybrid), you will be part of our team of game-changers who are powering the brands of the future in the Tech industry.<\/span><\/p><br \/><h2><b><span style=\\\"font-size:inherit\\\">Career growth and personal development<\/span><\/b><\/h2><br \/><p><span style=\\\"font-size:inherit\\\">This is a great opportunity to experience the power of what&#39;s next and develop &#34;friends for life&#34; at the same time. We&#39;ll give you all the training, cutting-edge technologies, and the continuing support you&#39;ll need to succeed.<\/span><\/p><br \/><p><span style=\\\"font-size:inherit\\\">As a <\/span><b><span style=\\\"font-size:inherit\\\">Sales Representative<\/span><\/b><span style=\\\"font-size:inherit\\\"> in our team, you will:<\/span><\/p><br \/><ul><li><span style=\\\"font-size:inherit\\\">Responsible for a portfolio of partners and to develop their business sell out, growth and margin, based on the company Strategy.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Process callout campaigns based on a predefined list of resellers, or partner segmentation.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Account Management \/ Business Planning with key partner accounts.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Provide general product information for inbound and outbound calls or e-mails.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Educate partners on BU products and solutions.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Drive Company Value Proposition &amp; Key Selling Points of our solutions\/Business Partner Program and articulating company benefits against competitors.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Ensure partners are taking advantage of promotions, events &amp; programs.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Work together with partner to drive revenue for BU via campaigns, opportunity identification (and closure) and other methods.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Detect and provide transparency of qualified opportunities and take actions to close them with partner &amp; support partners to close big deals when absolutely necessary.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Communicate events, webinars and webcast information and ease registration.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Work closely with telemarketing, end user sales teams and other key resources providing sales coverage to country to maximize revenue and customer\/partner satisfaction.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Respond in a timely and accurate manner to calls\/e-mails from resellers, routing onwards if appropriate. Drive the answer when time need to find appropriate answer.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Evangelize the usage of company Smart Tools (online tools accessible from Partner Portal).<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Re-Activation of dormant partners ensure partners remain loyal to the company and are active on a monthly basis.<\/span><\/li><\/ul><br \/><h2><b><span style=\\\"font-size:inherit\\\">Your qualifications<\/span><\/b><\/h2><br \/><p><span style=\\\"font-size:inherit\\\">We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.<\/span><\/p><br \/><p><b><span style=\\\"font-size:inherit\\\">Concentrix is a great match if you:<\/span><\/b><\/p><br \/><ul><li><span style=\\\"font-size:inherit\\\">Native Italian and Fluent English<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Outstanding communication skills (verbal and written).<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Previous B2B sales experience preferred<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Positive attitude and goal orientation.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Experience in negotiations is a plus.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Comfortable speaking with business users at all levels.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Strong individual contributor as well as a team player.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Handle project tasks with minimal direction and supervision.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Highly organized and detail oriented.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Target success driven.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Flexibility in prioritizing workload.<\/span><\/li><\/ul><br \/><p><span style=\\\"font-size:inherit\\\">\u00a0 <\/span><b><span style=\\\"font-size:inherit\\\">Personal characteristics<\/span><\/b><\/p><ul><li><span style=\\\"font-size:inherit\\\">Comfortable speaking with business users at all levels.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Strong individual contributor as well as a team player.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Handle project tasks with minimal direction and supervision.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Highly organized and detail oriented.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Target success driven.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Flexibility in prioritizing workload.<\/span><\/li><\/ul><br \/><h2><b><span style=\\\"font-size:inherit\\\">What&#39;s in it for you<\/span><\/b><\/h2><br \/><p><span style=\\\"font-size:inherit\\\">We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That&#39;s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.<\/span><\/p><p><span style=\\\"font-size:inherit\\\">In this role, we offer benefits that help support your unique lifestyle:<\/span><\/p><br \/><ul><li><span style=\\\"font-size:inherit\\\">Full time 39 hours\/week permanent contract: Monday to Friday from 09:00 - 18:00<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Salary 22.100 euros gross\/year &#43; up to 4.400 euros gross\/year in bonus &#43; private medical insurance<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Great office location in Barcelona, with hybrid work model<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Full paid training about the company and the project you will be working on<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Career development program and specialized courses<\/span><\/li><\/ul><br \/><p><span style=\\\"font-size:inherit\\\">Experience the best version of you!<\/span><\/p><p><span style=\\\"font-size:inherit\\\">At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.<\/span><\/p><p><span style=\\\"font-size:inherit\\\">If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their &#34;employer of choice.&#34;<\/span><\/p><p><i><span style=\\\"font-size:inherit\\\">Concentrix is an equal opportunity employer.<\/span><\/i><\/p><p><i><span style=\\\"font-size:inherit\\\">We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. 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AI SDLC Platform on Microsoft Azure.\",\"street\":\"USA Omaha - 222 South 15th Street Suite 501N\",\"address\":\"USA Omaha - 222 South 15th Street Suite 501N\",\"city\":\"Omaha\",\"state\":\"Nebraska\",\"postal_code\":\"68102\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p><br \/><br \/><\/p><h2><b>AI Platform Architect - AI SDLC Platform on Microsoft Azure <\/b>- <b>United States | Omaha, NE \/ Onsite (5 Days)<\/b><\/h2><br \/><h2><span style=\\\"color:#111827\\\"><b>Position Summary<\/b><\/span><\/h2><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#374151\\\">We are looking for an experienced <\/span><span style=\\\"color:#111827\\\"><b>AI Platform Architect \u2013 AI SDLC Platform on Microsoft Azure<\/b><\/span> to lead the day-to-day technical architecture and implementation design of an enterprise AI SDLC platform. In this onsite role based in <span style=\\\"color:#111827\\\"><b>Omaha, Nebraska<\/b><\/span>, you will partner with the Chief AI SDLC Platform Architect to translate strategic architecture into practical, scalable platform designs that engineering teams can successfully implement.<\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#374151\\\">This is an opportunity to shape reusable AI-enabled engineering capabilities across developer workflows, agentic systems, context services, evaluation, observability, governance, and application modernization\u2014especially within complex enterprise, manufacturing, industrial, or engineering environments.<\/span><\/p><br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Responsibilities<\/b><\/span><\/h2><ul><li><span style=\\\"color:#374151\\\">Own the detailed technical architecture and implementation design for the enterprise AI SDLC Platform on Microsoft Azure.<\/span><\/li><li><span style=\\\"color:#374151\\\">Translate strategic architecture direction into practical, scalable, secure, and production-ready platform solutions.<\/span><\/li><li><span style=\\\"color:#374151\\\">Design reusable AI platform capabilities, including coding agents, skills, context services, MCP\/tool integrations, model access, workflow orchestration, evaluation, observability, security, governance, and traceability.<\/span><\/li><li><span style=\\\"color:#374151\\\">Define how AI is applied across the software development lifecycle, including requirements, architecture, development, code review, testing, CI\/CD, modernization, and operations.<\/span><\/li><li><span style=\\\"color:#374151\\\">Architect integrations with Azure DevOps, Git, IDEs, CI\/CD pipelines, enterprise APIs, security and code-quality tools, and enterprise knowledge sources.<\/span><\/li><li><span style=\\\"color:#374151\\\">Establish technical patterns for AI-assisted application modernization, including code understanding, refactoring, test generation, framework upgrades, and migration.<\/span><\/li><li><span style=\\\"color:#374151\\\">Partner closely with engineering teams to guide implementation, solve complex technical challenges, and promote consistent platform adoption.<\/span><\/li><li><span style=\\\"color:#374151\\\">Lead technical design sessions and create architecture guidance, implementation patterns, and decision frameworks.<\/span><\/li><li><span style=\\\"color:#374151\\\">Support platform capabilities that enable secure, observable, reliable, cost-conscious, and governed AI-assisted engineering workflows.<\/span><\/li><li><span style=\\\"color:#374151\\\">Collaborate across technical and business stakeholders to ensure platform designs align with enterprise engineering needs and delivery outcomes.<\/span><\/li><\/ul><br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Qualifications<\/b><\/span><\/h2><ul><li><span style=\\\"color:#374151\\\">8&#43; years of software engineering experience, including meaningful architecture responsibility.<\/span><\/li><li><span style=\\\"color:#374151\\\">2&#43; years of hands-on experience with Generative AI, AI-assisted engineering, or agentic solutions.<\/span><\/li><li><span style=\\\"color:#374151\\\">Strong experience in platform, application, or solution architecture, including APIs, distributed systems, integration, scalability, resilience, and security.<\/span><\/li><li><span style=\\\"color:#374151\\\">Hands-on experience with Microsoft Azure, including Azure AI\/OpenAI, Azure DevOps, Entra ID, Azure application hosting, storage, monitoring, and security services.<\/span><\/li><li><span style=\\\"color:#374151\\\">Practical experience with Generative AI, LLMs, coding agents, agent orchestration, MCP, tool calling, and multi-step AI workflows.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience using GitHub Copilot, Claude Code, or equivalent AI developer tools.<\/span><\/li><li><span style=\\\"color:#374151\\\">Knowledge of context engineering, RAG, knowledge retrieval, embeddings, and AI\/LLM frameworks such as LangGraph, Semantic Kernel, LangChain, or equivalent.<\/span><\/li><li><span style=\\\"color:#374151\\\">Strong understanding of CI\/CD, DevOps, software testing, code review, containers, and production engineering practices.<\/span><\/li><li><span style=\\\"color:#374151\\\">Working proficiency in Python.<\/span><\/li><li><span style=\\\"color:#374151\\\">Strong experience with .NET \/ C# enterprise application architecture and development.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience with AI evaluation, observability, security, governance, reliability, and cost management.<\/span><\/li><li><span style=\\\"color:#374151\\\">Demonstrated ability to move architecture from design through successful production implementation.<\/span><\/li><li><span style=\\\"color:#374151\\\">Strong technical leadership, communication, and collaboration skills.<\/span><\/li><\/ul><br \/><h3 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Preferred Qualifications<\/b><\/span><\/h3><ul><li><span style=\\\"color:#374151\\\">Experience in manufacturing, industrial, or engineering environments.<\/span><\/li><li><span style=\\\"color:#374151\\\">Familiarity with CAD\/engineering drawings, PLM\/PDM, MES, ERP, BOMs, or engineering change processes.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience with brownfield .NET application modernization.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience with Kubernetes, Terraform, OpenTelemetry, or self-hosted models.<\/span><\/li><\/ul><br \/><p>The base salary range for this position is $122,001 - $150,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.<\/p><br \/><p>We The deadline to apply for this position is: 10\/25\/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><br \/><p>At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.<\/p><br \/><br \/><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1770118\",\"location\":\"Omaha, Nebraska\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-10-06T10:09:29.636+08:00\",\"created_at\":\"2026-10-06T08:04:25.676+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzQ5Ng?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Omaha-222-South-15th-Street-Suite-402S\/AI-Platform-Architect---AI-SDLC-Platform-on-Microsoft-Azure_R1770118\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Architecture\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"Omaha\",\"state\":\"Nebraska\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"68102\",\"primary_location\":{\"id\":\"US-OMA-S15TH-01\",\"wid\":\"c3b6ee994f08010e6ac8a936876a0000\",\"descriptor\":\"USA Omaha - 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The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<br \/><p><b>Title:<\/b> <b>AI Technical Delivery Manager<\/b><\/p><p><b>Location: Bellevue, WA (Onsite - 4 days a week)\u00a0 - Hybrid<\/b><\/p><p><b>\u00a0<\/b><\/p><p><span style=\\\"color:#000000\\\">The <b>AI Technical Delivery Manager<\/b> will lead strategic enterprise initiatives across AI Governance, Responsible AI, Cybersecurity, Data Security, Agentic AI, and Forward Deployed Engineering. This highly technical, execution-focused leader will partner with clients, architects, AI engineers, data scientists, product teams, and business stakeholders to turn complex challenges into scalable, secure, production-ready solutions.<\/span><\/p><p><span style=\\\"color:#000000\\\">This role is ideal for a hands-on delivery leader who can assess client environments quickly, shape AI and cybersecurity strategies, mobilize cross-functional teams, govern risk, and drive enterprise-scale execution with urgency, precision, accountability, and measurable business impact.<\/span><\/p><p><span style=\\\"color:#000000\\\"><b>\u00a0<\/b><\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Responsibilities<\/b><\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Serve as the primary technical delivery lead for strategic enterprise initiatives across AI Governance, Responsible AI, Cybersecurity, Data Security, Agentic AI, and Forward Deployed Engineering.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Embed with customer teams to assess business processes, operating models, architecture, security posture, and AI readiness.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Translate complex business problems into scalable engineering solutions, roadmaps, and implementation plans.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Own delivery from strategy and architecture through engineering, deployment, adoption, and value realization.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Accelerate client outcomes by driving production-ready MVPs and scalable enterprise solutions.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Establish measurable ROI frameworks, delivery KPIs, operational scorecards, and value realization mechanisms.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Lead complex technical workstreams with aggressive timelines while maintaining quality, security, and governance standards.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Operate effectively in ambiguous environments, making informed decisions with incomplete information and driving progress without constant oversight.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Define and operationalize enterprise AI Governance programs, including operating models, governance boards, decision frameworks, and risk controls.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Develop and guide policies and practices related to Responsible AI, Model Governance, AI Risk Management, AI Ethics, Explainability, Transparency, Human-in-the-Loop Controls, and AI Auditability.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Lead the development and deployment of agentic AI solutions, autonomous workflows, and AI-enabled operating models.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Ensure guardrails, governance frameworks, security controls, and responsible AI practices are embedded into solution design and delivery.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Build and own integrated delivery plans across multiple technical workstreams, dependencies, resources, risks, issues, and budgets.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Drive executive reporting, stakeholder communications, workshops, and leadership briefings.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Remove blockers with urgency and hold teams accountable to commitments, quality standards, and measurable outcomes.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Ensure successful deployment, operational readiness, adoption, and ongoing performance of delivered solutions.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Partner with architects and engineering teams to review architecture diagrams, API specifications, security assessments, and solution designs.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Connect technical decisions to client business outcomes, risk mitigation, transformation objectives, and enterprise value.<\/span><\/li><\/ul><p><span style=\\\"color:#000000\\\"><b>\u00a0<\/b><\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Qualifications<\/b><\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">8&#43; years of enterprise technology delivery experience.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">8&#43; years of experience leading complex transformational technology programs.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">5&#43; years of experience leading initiatives in AI, cybersecurity, data governance, or cloud transformation.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Demonstrated track record of rapidly moving initiatives from concept to production.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Strong technical understanding of AI architecture, security controls, cloud platforms, enterprise integrations, and scalable solution design.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Deep knowledge of Generative AI, Large Language Models, Agentic AI frameworks, multi-agent architectures, Retrieval-Augmented Generation, fine-tuning strategies, prompt engineering, AI evaluation, AI observability, AI safety, Human-in-the-Loop systems, and autonomous workflow design.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Experience defining or operationalizing AI Governance, Responsible AI, Model Governance, AI Risk Management, AI Ethics, explainability, transparency, auditability, and governance controls.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Ability to challenge architects and engineers while remaining collaborative, pragmatic, and outcome-focused.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Strong executive presence with the ability to lead client workshops, stakeholder reviews, and board-level briefings.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Proven ability to operate with urgency, ownership, sound judgment, and accountability in fast-moving, ambiguous environments.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Experience managing risks, dependencies, budgets, resources, timelines, and cross-functional delivery teams.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Ability to communicate complex technical concepts clearly to business, technical, and executive audiences.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Preferred: Experience in Telecom.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Preferred: Experience with Forward Deployed Engineering or SF Agentforce.<\/span><\/li><\/ul><br \/><p><span style=\\\"color:#000000\\\">The base salary for this position is $92,250 to $140,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">The deadline to apply for this position is: 10\/09\/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<\/span><\/p><br \/><p><b>#LI-Bellevue<\/b><\/p><p><b>#LI-Hybrid<\/b><\/p><p><b>#Concentrix<\/b><\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1769650\",\"location\":\"Bellevue, Washington\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-10-07T06:04:14.400+08:00\",\"created_at\":\"2026-10-06T00:05:37.011+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzQ4MA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Bellevue-13555-SE-36th-Street\/AI-Technical-Delivery-Manager_R1769650\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Product_Platform Management\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"Bellevue\",\"state\":\"Washington\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"98006\",\"primary_location\":{\"id\":\"US-BEL-SE36T-01\",\"wid\":\"aab9687537f3010e6acc5f9d17770000\",\"descriptor\":\"USA Bellevue 13555 SE 36th Street\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"reena.kapoor@concentrix.com\"},\"first_name\":\"Kapoor, Reena\"},\"categories\":[{\"descriptor\":\"CF Product_Platform Management\"}],\"recruiters\":[{\"id\":\"102068529\",\"wid\":\"f7e6b52f369c1000fbb5b38514b30000\",\"descriptor\":\"Shabnam Siddiqui (102068529)\"},{\"id\":\"102010157\",\"wid\":\"c30e8ac6e5930107b3c1e2d195a00000\",\"descriptor\":\"Reena Kapoor (102010157)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0351\",\"descriptor\":\"Sr. Product Manager (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-389945\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Bellevue-13555-SE-36th-Street\/AI-Technical-Delivery-Manager_R1769650\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Bellevue-13555-SE-36th-Street\/AI-Technical-Delivery-Manager_R1769650\/apply\",\"job_requisition_id\":\"R1769650\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"3d7dbbe9970d01113ff67a57a0f10000\",\"descriptor\":\"7077 - 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The ideal candidate can engage with enterprise architects, AI engineers, data scientists, product teams, and business leaders while driving complex technology programs with urgency, precision, and accountability.<\/p><p>The role requires a hands-on technical leader who can rapidly assess client challenges, define solution roadmaps, govern AI implementation risks, lead cross-functional engineering teams, and successfully deliver enterprise-scale AI governance initiatives.<\/p><p>\u00a0<\/p><h1><b>Core Responsibilities<\/b><\/h1><ul><li>Serve as the primary technical delivery lead for strategic initiatives<\/li><li>Embed with customer teams to rapidly assess business processes, operating models, architecture, security posture, and AI readiness.<\/li><li>Translate complex business problems into scalable engineering solutions.<\/li><li>Drive end-to-end ownership from strategy through architecture, engineering, deployment, and adoption.<\/li><li>Accelerate client outcomes by delivering production-ready MVPs and scalable enterprise solutions.<\/li><li>Establish measurable ROI and value realization frameworks.<\/li><li>Drive aggressive execution timelines while maintaining quality and governance standards.<\/li><li>Operate effectively in ambiguous environments, making decisions with incomplete information and driving progress without constant oversight.<\/li><\/ul><h2><b>AI Governance &amp; Responsible AI Programs<\/b><\/h2><ul><li>Define and operationalize enterprise AI Governance programs.<\/li><li>Establish AI operating models, governance boards, and decision frameworks.<\/li><li>Develop policies covering:<ul><li>Responsible AI<\/li><li>Model Governance<\/li><li>AI Risk Management<\/li><li>AI Ethics<\/li><li>Explainability<\/li><li>Transparency<\/li><li>Human-in-the-Loop Controls<\/li><li>AI Auditability<\/li><\/ul><\/li><\/ul><ul><li>Lead development and deployment of agentic AI solutions and autonomous workflows.<\/li><li>Ensure proper guardrails, governance frameworks, and security controls are embedded within<\/li><\/ul><ul><li>Build and own integrated delivery plans across multiple technical workstreams.<\/li><li>Drive executive reporting and stakeholder communications.<\/li><li>Manage dependencies, risks, issues, budgets, and resources.<\/li><li>Establish delivery KPIs and operational scorecards.<\/li><li>Remove blockers aggressively and hold teams accountable to commitments.<\/li><li>Ensure successful deployment, operational readiness, and adoption.<\/li><\/ul><h1><b>Required Technical Expertise<\/b><\/h1><h3><b>Artificial Intelligence &amp; Agentic Systems<\/b><\/h3><p>Deep understanding of:<\/p><ul><li>Generative AI<\/li><li>Large Language Models (LLMs)<\/li><li>Agentic AI Frameworks<\/li><li>Multi-Agent Architectures<\/li><li>Retrieval-Augmented Generation (RAG)<\/li><li>Fine-Tuning Strategies<\/li><li>Prompt Engineering<\/li><li>AI Evaluation<\/li><li>AI Observability<\/li><li>AI Safety<\/li><li>Human-in-the-Loop Systems<\/li><li>Autonomous Workflow Design<\/li><\/ul><p>\u00a0<\/p><h1><b>Leadership Characteristics We Are Looking For<\/b><\/h1><h3><b>Relentless Sense of Urgency<\/b><\/h3><ul><li>Treats every deliverable as mission critical.<\/li><li>Escalates risks early and effectively.<\/li><li>Drives action rather than status reporting.<\/li><li>Operates with a strong ownership mentality.<\/li><\/ul><h3><b>Technical Depth<\/b><\/h3><ul><li>Can challenge architects and engineers.<\/li><li>Understands AI architecture, security controls, cloud platforms, and enterprise integrations.<\/li><li>Reads architecture diagrams, API specifications, security assessments, and solution designs without dependency on technical teams.<\/li><\/ul><h3><b>Client-Facing Executive Presence<\/b><\/h3><ul><li>Comfortable leading executive workshops and board-level briefings.<\/li><li>Can connect technical decisions directly to business outcomes.<\/li><\/ul><h1><b>Qualifications<\/b><\/h1><h3><b>Required<\/b><\/h3><ul><li>8&#43; years of enterprise technology delivery experience.<\/li><li>8&#43; years leading complex transformational technology programs.<\/li><li>5&#43; years leading AI, cybersecurity, data governance, or cloud transformation initiatives.<\/li><li>Track record of rapidly taking initiatives from concept to production.<\/li><\/ul><h3><b>Preferred<\/b><\/h3><ul><li>Experience in Telecom.<\/li><li>Experience with Forward Deployed Engineering or SF Agentforce.<\/li><\/ul><h1><b>Ideal Candidate Profile<\/b><\/h1><p>The ideal candidate is not a project coordinator. They are a technically credible delivery leader who can walk into a client environment, identify opportunities, shape AI and cybersecurity strategy, build the roadmap, mobilize engineering teams, govern risks, and drive enterprise-scale execution with speed, accountability, and measurable business outcomes.<\/p>\"},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"905\",\"campaign_id\":\"27478\",\"campaign_title\":\"Recruiter II R1769998\",\"campaign_type\":\"job_application\",\"job_title\":\"Recruiter\",\"street\":\"SUR Paramaribo- Jaggernath Lachmonstraat 233\",\"address\":\"SUR Paramaribo- Jaggernath Lachmonstraat 233\",\"city\":\"Paramaribo\",\"state\":\"Paramaribo\",\"postal_code\":null,\"region\":null,\"country\":\"Suriname\",\"short_description\":\"The Recruiter ensures that staffing requirements are met to identify, attract and onboard top talent to efficiently and effectively meet dynamic business needs.  This position is responsible for working with various clients to assess hiring needs and interview candidates for positions.\",\"long_description\":\"<h1><b>Recruiter<\/b><\/h1><br \/><p><b>Ben jij communicatief sterk, enthousiast en krijg jij energie van het vinden van de juiste persoon voor de juiste functie? Dan zijn wij op zoek naar jou!<\/b><\/p><p>Voor onze afdeling Recruitment bij Concentrix Suriname zijn wij op zoek naar een gedreven en enthousiaste Recruiter die ons team komt versterken.<\/p><p>Als Recruiter ben je een belangrijke schakel tussen onze kandidaten, Recruitment en de operatie. Jij zorgt ervoor dat kandidaten op een professionele en persoonlijke manier worden begeleid vanaf het eerste contactmoment en dat de juiste kandidaten uiteindelijk hun weg vinden naar de organisatie.<\/p><h2><br \/><br \/><\/h2><h2><b>Wat ga je doen?<\/b><\/h2><p>Als Recruiter ben je onder andere verantwoordelijk voor:<\/p><ul><li>Het actief benaderen van kandidaten en uitvoeren van telefonische screenings.<\/li><li>Het voeren van doelgerichte en professionele selectiegesprekken.<\/li><li>Het beoordelen van kandidaten op basis van de functie- en projectvereisten.<\/li><li>Het goed kunnen inschatten of een kandidaat een passende match is voor de functie en het betreffende klantteam.<\/li><li>Kandidaten informeren over de functie, arbeidsvoorwaarden, het sollicitatieproces en de vervolgstappen.<\/li><li>Kandidaten op een duidelijke manier instrueren en begeleiden gedurende het recruitmentproces.<\/li><li>Het beantwoorden van vragen van kandidaten en zorgen voor een positieve kandidaat ervaring.<\/li><li>Het zorgvuldig verwerken en bijhouden van kandidaat- en recruitmentgegevens in ons CRM-systeem en andere interne systemen.<\/li><li>Het opvolgen en bijwerken van kandidaatstatussen en zorgen voor een correcte administratie.<\/li><li>Het uitvoeren van administratieve werkzaamheden, waaronder indienstmeldingen en het verwerken van instroomdocumenten.<\/li><li>Het tijdig verzamelen, controleren en verwerken van benodigde kandidaatdocumenten.<\/li><li>Het schakelen met verschillende afdelingen binnen de organisatie, met een sterke focus op de Operations-afdeling.<\/li><li>Het afstemmen van recruitmentbehoeften en instroom met de operatie.<\/li><li>Het bewaken van recruitmentdeadlines en het behalen van afgesproken wervingsdoelen.<\/li><li>Het actief meedenken over manieren om het recruitmentproces effici\u00ebnter en kandidaatgerichter te maken.<\/li><li>Het bijdragen aan een professionele uitstraling en positieve kandidaatervaring van Concentrix.<\/li><\/ul><p><br \/><br \/><\/p><h2><b>Functie-eisen<\/b><\/h2><p>Voor deze functie vragen wij:<\/p><ul><li>Minimaal <b>HBO werk- en denkniveau<\/b> of een daaraan gelijkgesteld opleidingsniveau.<\/li><li>Minimaal 2 jaar relevante werkervaring.<\/li><li>Ervaring binnen werving en selectie\/ Recruitment is een pr\u00e9.<\/li><li>Uitstekende beheersing van de Nederlandse taal, zowel mondeling als schriftelijk.<\/li><li>Goede beheersing van de Engelse taal, zowel mondeling als schriftelijk.<\/li><li>Goede computervaardigheden en het vermogen om nieuwe systemen snel eigen te maken.<\/li><li>Beschikken over een smartphone<\/li><li>Beschikbaar van <b>maandag tot en met vrijdag van 08:00 tot 16:00 uur<\/b>.<\/li><li>Bereidheid om flexibel te zijn wanneer recruitmentdeadlines of operationele doelstellingen daarom vragen.<\/li><li>Bereidheid om indien nodig <b>over te werken<\/b>, waaronder incidenteel op zaterdag.<\/li><\/ul><p><br \/><br \/><br \/><\/p><h2><b>Wie ben jij?<\/b><\/h2><p>Wij zoeken iemand die:<\/p><ul><li>Vriendelijk, enthousiast en empathisch is.<\/li><li>Een vlotte babbel heeft en gemakkelijk contact maakt met verschillende typen mensen.<\/li><li>Goed kan luisteren en de juiste vragen weet te stellen.<\/li><li>Kandidaten op een professionele manier kan beoordelen en goed kan inschatten of iemand een match is.<\/li><li>Een echte multitasker is en verschillende werkzaamheden goed kan combineren.<\/li><li>Stressbestendig is.<\/li><li>Goed kan functioneren onder druk en ook tijdens drukke periodes nauwkeurig blijft werken.<\/li><li>Resultaatgericht is en verantwoordelijkheid neemt voor het behalen van de wervingsdoelstellingen.<\/li><li>Goed kan omgaan met deadlines en prioriteiten kan stellen.<\/li><li>Goed kan samenwerken en gemakkelijk schakelt met collega&#39;s en andere afdelingen.<\/li><li>Administratief nauwkeurig is en oog heeft voor detail.<\/li><li>Nieuwe systemen en processen snel oppakt.<\/li><li>Flexibel en proactief is.<\/li><li>Een groot verantwoordelijkheidsgevoel heeft en afspraken nakomt.<\/li><li>Zorgvuldig en discreet omgaat met vertrouwelijke kandidaat- en personeelsgegevens.<\/li><\/ul><p><br \/><br \/><br \/><\/p><h2><b>Wat bieden wij?<\/b><\/h2><p>Bij Concentrix kom je terecht in een dynamische werkomgeving waarin geen dag hetzelfde is.<\/p><br \/><p>Je kunt rekenen op:<\/p><ul><li>Een marktconform salaris.<\/li><li>Vergoeding van de ziektekostenverzekering<\/li><li>Vakantiegeld (uitbetaling in de maand juli)<\/li><li>Een professioneel, enthousiast en gezellig Recruitmentteam.<\/li><li>Regelmatig leuke teambuildingactiviteiten en andere teamactiviteiten.<\/li><li>Een dynamische werkomgeving waarin je veel contact hebt met kandidaten, collega&#39;s en verschillende afdelingen.<\/li><li>De mogelijkheid om jezelf verder te ontwikkelen binnen Recruitment en Concentrix.<\/li><li>Een functie waarin jouw bijdrage direct zichtbaar is in het behalen van onze recruitmentdoelstellingen.<\/li><li>Een organisatie waarin samenwerking, resultaatgerichtheid en een goede kandidaatervaring centraal staan.<\/li><\/ul><p><br \/><br \/><br \/><\/p><p><b>Solliciteer nu!<\/b><\/p><p>Ben jij enthousiast geworden en herken jij jezelf in deze functie?<\/p><p><b>Dan horen wij graag van je!<\/b><\/p><p><b>Solliciteren kan uiterlijk tot en met 12 oktober 2026.<\/b><\/p><p>Wij kijken uit naar jouw sollicitatie en wie weet verwelkomen wij jou binnenkort als onze nieuwe collega binnen het Recruitmentteam van Concentrix Suriname!<\/p><br \/><p>\u00a0\u00a0\u00a0<\/p><br \/><h2><b>Disclaimer\u00a0\u00a0 <\/b><\/h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. 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The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p><b>Position:-<\/b> <\/p><p>Senior Java Spring Boot Backend Developer <\/p><br \/><p><b>Experience:- <\/b><\/p><p>6\u201310&#43; years<\/p><br \/><p><b>Role Overview <\/b><\/p><p>Senior Java Backend Developer with strong Java, Spring Boot, REST APIs, microservices, databases, and cloud-native development experience, plus practical experience using Claude\/Claude Code or similar AI assistants throughout the SDLC.<\/p><br \/><p><b>Key Responsibilities:-<\/b><\/p><br \/><p><b>Backend Development<\/b> <\/p><p>Design, develop, and maintain scalable backend applications using Java and Spring Boot; develop RESTful APIs and microservices; implement business logic using clean-code and SOLID principles; troubleshoot L2\/L3 production issues; perform performance tuning.<\/p><br \/><p><b>Spring Boot &amp; Microservices <\/b><\/p><p>Hands-on experience with Spring Boot, Spring MVC, Spring Data JPA\/Hibernate, Spring Security, Spring Cloud, REST APIs, and microservices architecture. Implement service-to-service communication, fault tolerance, API gateways, configuration management, logging, and distributed tracing.<\/p><br \/><p><b>Database <\/b><\/p><p>Strong SQL and relational database experience such as PostgreSQL, Oracle, or MySQL. Design tables, indexes, queries and relationships; optimize slow queries and database performance. MongoDB is an advantage. <\/p><br \/><p><b>AI-Assisted SDLC \u2013 Claude <\/b><\/p><p>Use Claude\/Claude Code or similar AI development tools for requirements analysis, technical design, task breakdown, coding, refactoring, unit\/integration test generation, debugging, code reviews, security analysis, documentation, API documentation, and test-case generation. <\/p><br \/><p><b>AI Quality &amp; Governance<\/b> <\/p><p>Review, validate, and improve AI-generated code. Ensure production-grade quality, security, maintainability, performance, and compliance. 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The global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\\n\\nThe B2B Marketing Strategist is the SME for B2B and B2B Partner Marketing. The SME will leverage a combination of tech and agency capabilities along with productized solutions within PMG as well as partner with our broader B2B sales practice to design solutions that meet client objectives and KPI commitments.  \\nThese solutions will encompass data, technology, marketing and analytics strategies and will be based on a combination of industry best practice and Concentrix proprietary experience.\\n\\nConcentrix operates an AI-native marketing model that embeds intelligence across the full demand generation lifecycle, from strategy design and campaign architecture through execution and reporting. This role is responsible for translating that model into strategic recommendations for B2B clients and prospects, and is expected to work fluently within Concentrix's AI-native tools and workflows to sharpen strategic thinking and pressure-test recommendations \u2014 not just understand them conceptually \u2014 without requiring deep technical ownership of the underlying platform.\",\"long_description\":\"<h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>What you will do in this role<\/b><\/span><\/h2><h2 style=\\\"color:!important\\\"><b>B2B Communications Strategy<\/b><\/h2><ul><li>Contribute to setting a new standard for communications planning, leveraging the extensive capabilities across Concentrix, with a specific focus on partnering with the B2B Sales Practice.<\/li><li>Enhance the existing B2B communications planning methodology<\/li><li>Educate the broader organization on modern B2B marketing best practices.<\/li><li>Understand data, technology and marketing communications requirements among target B2B client prospects<\/li><li>Help pre-define communication solutions that support critical B2B and B2B partner engagement stages: demand generation, up-sell\/cross-sell and renewals.\u00a0<\/li><li>Work with our digital advertising team to partner with leading data and technology providers to enable best-in-class capabilities.<\/li><\/ul><br \/><p><b>Consultation &amp; Strategy<\/b><\/p><ul><li>Proactive sales support internally and with B2B clients for marketing solutions.<\/li><li>Partner with sales and solutions teams to develop new prospective marketing solutions and strategies, supporting new business bids and proposals.<\/li><li>Maintain a full understanding of Concentrix capabilities and product offerings and can align them to best suit the clients\u2019 needs<\/li><li>Understand where, when and how to apply Concentrix capabilities and product offerings to meet client needs and satisfy their objectives<\/li><li>Use client and end-customer insights, best practices and past performance as foundation for forming strategic recommendations.<\/li><li>Continuous learner by nature.\u00a0 Maintains a broad understanding of B2B buyer trends.<\/li><li>Develop and maintains partnership with key technology partners that enable the product offering.<\/li><\/ul><p><b>Technology<\/b><\/p><ul><li>Actively use AI tools (e.g., Claude, Microsoft Copilot) as part of daily strategic work \u2014 research, competitive analysis, client recommendations, proposal development \u2014 and role-model this behavior for the broader team. <\/li><li>Responsible for understanding the martech and adtech landscape and how technology is used to support effective B2B marketing campaigns that drive business outcomes<\/li><li>Are committed to maintaining a current understanding of how all forms of AI (ML, generative, agentic) are impacting marketing communications technology, creative, engagement, etc. and can guide our teams on best integration and use.<\/li><\/ul><br \/><p><b>Responsibilities<\/b><\/p><ul><li>Set strategic direction for B2B marketing solutions, translating client objectives into differentiated, defensible program recommendations.<\/li><li>Effectively represent Performance Marketing Group products, services and capabilities, along with broader Concentrix capabilities through internal collaboration and client engagement.\u00a0<\/li><li>Collaborate with teams across Concentrix such as development, program management, sales, other solutions colleagues, etc. to develop and maintain capabilities and product offerings leveraging Salesforce technology.<\/li><li>Develop communication material that clearly defines the service offering, articulates the value and key differentiators and tailors these communications to the different internal and external audiences.<\/li><\/ul><br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Your qualifications<\/b><\/span><\/h2><p style=\\\"color:!important\\\"><span style=\\\"color:#374151\\\">We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#374151\\\">Concentrix is a great match if you:<\/span><\/p><h3><\/h3><ul><li>Have a Bachelors Degree (BA or BS) in Marketing, Business, Communications, or similar from an accredited four-year college or university.<\/li><li>Have 7-9 years of related experience or an equivalent combination of experience and education may be considered.<\/li><li>Have experience with designing B2B marketing solutions required.\u00a0<\/li><\/ul><p><span style=\\\"color:#374151\\\">It will be a plus if you:<\/span><\/p><ul><li>Have experience working in automotive and technology industries <\/li><li>Have experience working with Salesforce and Hubspot<\/li><\/ul><p>\u00a0<\/p><h3><b>Skills<\/b><\/h3><ul><li>Demonstrated fluency working with AI tools (Claude, Copilot, or similar) to accelerate strategic analysis and client-facing recommendations.<\/li><li>Ability to adapt written and verbal communication skills to different styles and environments (persuasive, diplomatic, influential, technical) of clients<\/li><li>Able to discern appropriate level of detail of communications including the best method for delivery (video, voice, email, in-person)<\/li><li>Advanced problem-solving using an analytics approach; evaluate, investigate and apply best practices and offer innovative solutions<\/li><li>Demonstrate the ability to maintain high performance and quality levels in an environment of constant change and pressure<\/li><li>Demonstrate the ability to champion significant projects, programs and business initiatives using creativity and ingenuity<\/li><li>Ability to define problems, collect data, establish facts and structure analysis for complex business issues<\/li><li>Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with broad impact.<\/li><li>Ability to read, write and comprehend complex documents, such as journals, position papers, proposals, contracts, technical\/functional specifications, etc.<\/li><li>Ability to make effective, persuasive speeches or presentations on complex topics. This includes the ability to sell, negotiate and close deals with customers.<\/li><li>Strong verbal, written and presentation skills<\/li><\/ul><br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>What&#39;s in it for you<\/b><\/span><\/h2><p style=\\\"color:!important\\\"><span style=\\\"color:#374151\\\">We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#374151\\\">In this role, we offer benefits that help support your unique lifestyle:<\/span><\/p><br \/><p><span style=\\\"color:#000000\\\">The base salary range for this position is $108,000 - $120,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, Registered Retirement Savings Plan, paid time off and holidays and paid learning days. <\/span><\/p><p><span style=\\\"color:#000000\\\">The deadline to apply for this position is: October 12, 2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/span><\/p><br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Power the best version of you!<\/b><\/span><\/h2><p style=\\\"color:!important\\\"><span style=\\\"color:#374151\\\">At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#374151\\\">If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/span><\/p><br \/><p>#LI-remote<\/p><p><b>Physical and Mental Requirements:\u00a0<br \/><\/b><br \/>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><br \/><b>Equal Opportunity Statement:<\/b><\/p><p><\/p><p>Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.<\/p><p><\/p><p><b>Reasonable Accommodation Statement:<\/b><\/p><p><\/p><p>Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a>.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/p><p><\/p><p><b>Artificial Intelligence (AI):<\/b><\/p><p><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><\/p><p><b>Work Authorization:<\/b><\/p><p><\/p><p>Only qualified applicants who are legally authorized to work in Canada will be considered. Currently, this position may only be performed in the following provinces\/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK.<\/p><p><b><br \/>For further information on available work provinces and Equal Employment Opportunity as an applicant, please click<\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u> HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1769994\",\"location\":\"CAN, Ontario\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-06T00:06:32.141+08:00\",\"created_at\":\"2026-10-06T00:05:29.023+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzQ2NA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/CAN-ON-Work-at-Home\/B2B-Marketing-Strategist_R1769994\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Marketing Solutions\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"CAN\",\"state\":\"Ontario\",\"country\":{\"wid\":\"a30a87ed25634629aa6c3958aa2b91ea\",\"iso2\":\"CA\",\"iso3\":\"CAN\",\"descriptor\":\"Canada\",\"iso_numeric\":\"124\"},\"postal_code\":\"L5B 1R6\",\"primary_location\":{\"id\":\"CA-WAH-ONTAR-00\",\"wid\":\"b67da9176e3d1062f9df0a5636e1be6e\",\"descriptor\":\"CAN ON Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"meghna.phillips@concentrix.com\"},\"first_name\":\"Phillips, Meghna\"},\"categories\":[{\"descriptor\":\"CF Marketing Solutions\"}],\"recruiters\":[{\"id\":\"1037713\",\"wid\":\"f6358e3b3d6d015565925440ff189a85\",\"descriptor\":\"Meghna Phillips (1037713)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC2351\",\"descriptor\":\"Associate Director, Marketing Solutions\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-389717\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/CAN-ON-Work-at-Home\/B2B-Marketing-Strategist_R1769994\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/CAN-ON-Work-at-Home\/B2B-Marketing-Strategist_R1769994\/apply\",\"job_requisition_id\":\"R1769994\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"elif.hiz@concentrix.com\"},\"first_name\":\"Elif Hiz (103472716)\"},\"category_groups\":[{\"id\":\"CF Marketing_Communications Group\",\"wid\":\"0227dc387a0901ec82e6dbf1ec6531e6\",\"descriptor\":\"Marketing & Communications Group\"}],\"job_requisition\":{\"id\":\"R1769994\",\"wid\":\"6be9b9544738103448095fc998040000\",\"descriptor\":\"B2B Marketing Strategist\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-15\",\"compensation_grade\":{\"id\":\"CF Grade_6\",\"wid\":\"0227dc387a090185302d94b9e0654033\",\"descriptor\":\"Grade 6\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"908\",\"campaign_id\":\"27461\",\"campaign_title\":\"Team Leader, Operations R1769890\",\"campaign_type\":\"job_application\",\"job_title\":\"Team Leader\",\"street\":\"IND Hyderabad - Unit No. 601, 6th Flr, Maximus Building 2A\",\"address\":\"IND Hyderabad - Unit No. 601, 6th Flr, Maximus Building 2A\",\"city\":\"Hyderabad\",\"state\":\"Telang\u0101na\",\"postal_code\":\"500081\",\"region\":null,\"country\":\"India\",\"short_description\":\"The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.\",\"long_description\":\"<p>Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.<\/p><br \/><p><span style=\\\"color:#000000\\\">Responsibilities:<\/span><\/p><br \/><p><span style=\\\"color:#000000\\\">\u00b7 Responsible to meet all agreed client SLAs and performance parameters<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00b7 Provide support to the team by acting as the first line of escalation for customer related queries in order to provide exceptional customer service<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00b7 Develop strong interpersonal relationships with the team, to cohesively bond them together with the Customer and integrate them with the vision and core values of the Customer<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00b7 To embody the spirit of excellence through team building, able leadership and sound people management skills<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00b7 Identify areas of concern and under performance and take corrective measures<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00b7 Responsible for development of team members- team motivation, up-skilling- career development<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00b7 Provide hands-on assistance, share information proactively and troubleshoot for the team in case of problems, both through direct intervention and mentoring<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00b7 Single point of contact for the team and the senior management through effective communication on key deliverables<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00b7 Ensure quality reporting and work with the Operation Manager to build a highly effective measurement and reward system based on data<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00b7 Responsible for Customer\/client interaction<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00b7 Assist in scheduling and time management<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00b7 Allocate work and prioritize<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00b7 Perform real time monitoring<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00b7 Evaluate and coordinate operational, administrative, IT and HR issues for the team<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00b7 Forward non- resolvable issues to the Operations Manager<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00b7 Team specific attrition and absenteeism management<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00b7 Team member performance management and identification of training opportunities<\/span><\/p><br \/><p><span style=\\\"color:#000000\\\">Desired Skills:<\/span><\/p><br \/><p><span style=\\\"color:#000000\\\">\u00b7 Team development<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00b7 Good excel skills<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00b7 Ability to manage Team Performance<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00b7 Ability to impart effective feedback<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00b7 Ability to work in a 24\/7 shift environment.<\/span><\/p><br \/><p>Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for \u2018recruitment\u2019, \u2018processing\u2019 or any other kind of fees in exchange for offer letters from Concentrix. 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Sp\u00e9cialistes de l&#39;am\u00e9lioration de l&#39;exp\u00e9rience client et de l&#39;optimisation des processus m\u00e9tiers, nous aidons les entreprises \u00e0 se transformer et atteindre l&#39;excellence, dans un environnement inclusif, collaboratif et innovant.<\/p><p><b>Votre mission en tant que charg\u00e9 de recrutement<\/b><\/p><p>Votre serez responsable de la gestion autonome du processus de s\u00e9lection de nos futurs game changer, garantissant leur conformit\u00e9 et leur efficacit\u00e9. Vous aurez pour missions de :<\/p><ul><li>Accueillir et informer les candidats sur le processus de recrutement, le poste, l\u2019entreprise et ses avantages<\/li><li>G\u00e9rer les entretiens de pr\u00e9s\u00e9lection t\u00e9l\u00e9phonique et \u00e9valuer les candidats selon les crit\u00e8res demand\u00e9s pour le poste<\/li><li>Mener les entretiens physiques de recrutement et suivre la passation des tests d\u2019\u00e9valuation<\/li><li>R\u00e9diger les comptes rendus des entretiens<\/li><li>Mettre \u00e0 jour le statut des candidatures sur le syst\u00e8me d\u2019informations<\/li><li>Affecter les candidats en fonction de leurs profils et des exigences du service demandeur<\/li><li>Repr\u00e9senter l\u2019entreprise lors des forums pour l\u2019emploi et promouvoir le m\u00e9tier de conseiller client<\/li><li>Constituer un vivier de candidats pour gagner en r\u00e9activit\u00e9 et r\u00e9pondre rapidement aux besoins de recrutement<\/li><li>Assurer un suivi r\u00e9gulier des int\u00e9grations des candidats et enclencher les remplacements n\u00e9cessaires, en coordination avec le responsable de recrutement<\/li><li>Travailler en \u00e9troite collaboration avec les \u00e9quipes de production et les autres d\u00e9partements<\/li><\/ul><p><b>Ce que nous vous offrons<\/b><\/p><p>Chez Concentrix, nous faisons de la valorisation de nos talents une priorit\u00e9. Voici les avantages uniques que nous proposons pour reconna\u00eetre votre contribution :<\/p><p><b>R\u00e9mun\u00e9ration et avantages :<\/b><\/p><ul><li>Un contrat CDI de 40 heures par semaine.<\/li><li>Une prime variable selon vos r\u00e9sultats.<\/li><li>Une mutuelle sant\u00e9 compl\u00e9mentaire \u00e0 partir de votre 6\u00e8me mois d&#39;int\u00e9gration<\/li><li>Un acc\u00e8s \u00e0 la cantine et au transport du personnel<\/li><\/ul><p>\u00a0<\/p><p><b>Conditions de travail optimales :<\/b><\/p><ul><li>Une formation continue pour le d\u00e9veloppement de vos comp\u00e9tences.<\/li><li>Un environnement de travail valorisant la qualit\u00e9 de vie au travail.<\/li><li>Des perspectives d\u2019\u00e9volution professionnelle.<\/li><\/ul><p><b>Le profil recherch\u00e9<\/b><\/p><p>Nous recherchons des talents qui :<\/p><ul><li>D\u00e9tiennent un dipl\u00f4me en gestion des ressources humaines, communication ou dans un domaine similaire (Bacc&#43;3)<\/li><li>Disposent d\u2019une premi\u00e8re exp\u00e9rience dans un poste similaire<\/li><li>Ma\u00eetrisent les logiciels ATS<\/li><li>Poss\u00e8dent une bonne connaissance du march\u00e9 du travail \u00e0 Madagascar<\/li><\/ul><ul><li>Sont organis\u00e9s, r\u00e9actifs et capables de g\u00e9rer les priorit\u00e9s avec une grande autonomie<\/li><li>Poss\u00e8dent un grand sens du d\u00e9tail et de confidentialit\u00e9<\/li><\/ul><p><b>Notre processus de recrutement<\/b><\/p><p>1. Entretien individuel avec un membre de l&#39;\u00e9quipe recrutement<\/p><p>2. Test de fran\u00e7ais (45 minutes) : \u00e9valuation de vos comp\u00e9tences linguistiques.<\/p><p>3. Entretien de validation (30 minutes) : une discussion approfondie avec le responsable recrutement pour valider vos comp\u00e9tences et aligner vos ambitions avec notre culture.<\/p><p>\u00a0<\/p><p>Pr\u00eat(e) \u00e0 relever ce d\u00e9fi ? 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Sp\u00e9cialistes de l&#39;am\u00e9lioration de l&#39;exp\u00e9rience client et de l&#39;optimisation des processus m\u00e9tiers, nous aidons les entreprises \u00e0 se transformer et atteindre l&#39;excellence, dans un environnement inclusif, collaboratif et innovant.<\/p><br \/><p><b>Votre mission en tant que formateur(trice) en langue allemande<\/b><\/p><p>Nous recherchons un(e) Formateur(trice) en langue allemande pour pr\u00e9parer nos futurs talents aux m\u00e9tiers du BPO et les accompagner vers l\u2019obtention d\u2019une certification de niveau B2 en allemand.<\/p><p>Vous aurez pour missions de :<\/p><p>\u2022 Concevoir et animer des formations en allemand adapt\u00e9es au niveau des apprenants<\/p><p>\u2022 Pr\u00e9parer et accompagner les apprenants jusqu\u2019\u00e0 l\u2019obtention d\u2019une certification B2<\/p><p>\u2022 D\u00e9velopper leurs comp\u00e9tences \u00e0 l\u2019oral et \u00e0 l\u2019\u00e9crit dans un contexte professionnel<\/p><p>\u2022 Les pr\u00e9parer aux m\u00e9tiers de la relation client : appels, emails, traitement des demandes et gestion des r\u00e9clamations<\/p><p>\u2022 Organiser des mises en situation et exercices pratiques proches des r\u00e9alit\u00e9s du m\u00e9tier<\/p><p>\u2022 \u00c9valuer r\u00e9guli\u00e8rement leur niveau, suivre leur progression et adapter l\u2019accompagnement si n\u00e9cessaire<\/p><p>\u2022 Transmettre les codes culturels et professionnels allemands afin de faciliter les \u00e9changes dans un environnement germanophone<\/p><br \/><p><b>Ce que nous vous offrons<\/b><\/p><p>Chez Concentrix, nous faisons de la valorisation de nos talents une priorit\u00e9. Voici les avantages uniques que nous proposons pour reconna\u00eetre votre contribution :<\/p><p>R\u00e9mun\u00e9ration et avantages :<\/p><p>\u2022 Un contrat CDI de 40 heures par semaine<\/p><p>\u2022 Une prime variable selon vos r\u00e9sultats<\/p><p>\u2022 Une mutuelle sant\u00e9 compl\u00e9mentaire \u00e0 partir de votre 6\u00e8me mois d&#39;int\u00e9gration<\/p><p>\u2022 Un acc\u00e8s \u00e0 la cantine et au transport du personnel<\/p><br \/><p>Conditions de travail optimales :<\/p><p>\u2022 Une formation continue pour le d\u00e9veloppement de vos comp\u00e9tences.<\/p><p>\u2022 Un environnement de travail valorisant la qualit\u00e9 de vie au travail.<\/p><p>\u2022 Des perspectives d\u2019\u00e9volution professionnelle.<\/p><br \/><p><b>Le profil recherch\u00e9<\/b><\/p><p>Nous recherchons des talents qui :<\/p><p>\u2022 D\u00e9tiennent une certification officielle de niveau C1 en allemand <\/p><p>\u2022 Ont une r\u00e9elle app\u00e9tence pour la formation et la transmission de connaissances <\/p><p>\u2022 Ont une premi\u00e8re exp\u00e9rience dans la formation linguistique<\/p><p>\u2022 Font preuve de p\u00e9dagogie, d\u2019\u00e9coute et d\u2019adaptabilit\u00e9 <\/p><p>\u2022 Savent cr\u00e9er des formations pratiques, interactives et adapt\u00e9es aux diff\u00e9rents niveaux <\/p><p>\u2022 Ont id\u00e9alement v\u00e9cu, \u00e9tudi\u00e9 ou travaill\u00e9 en Allemagne et connaissent bien la culture et les codes professionnels allemands<\/p><p>Une connaissance de la relation client ou du secteur BPO serait un plus.<\/p><br \/><p><b>Notre processus de recrutement<\/b><\/p><p>1. 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<b>Osprey<\/b> - Premium outdoor and adventure equipment<br \/>&#x1f374; <b>OXO<\/b> - Innovative kitchen and household essentials trusted worldwide<br \/>\u26a1 <b>Braun<\/b> - Global leader in grooming and personal care solutions<\/p><p>This role offers an exciting opportunity to work at the centre of Amazon content execution, ensuring customers receive an outstanding digital shopping experience through accurate, engaging, and optimized product content.<\/p><p>You will work closely with Digital Marketing, eCommerce, Creative, and Brand teams to maintain product listings, launch new products, localize content for multiple markets, and continuously improve content quality and conversion performance.<\/p><p>If you&#39;re detail-oriented, digitally minded, and passionate about eCommerce content, we&#39;d love to hear from you.<\/p><p><b>What You&#39;ll Be Doing<\/b><\/p><p><b>&#x1f6d2; Manage Amazon Product Content<\/b><\/p><ul><li>Create, update, and maintain product listings across Amazon EMEA marketplaces and other platforms as needed.<\/li><li>Upload and manage product detail page content, including titles, bullet points, descriptions, images, videos, and A&#43; Content.<\/li><li>Support Amazon Brand Store updates and content enhancements.<\/li><li>Ensure content meets Amazon best practices and brand guidelines.<\/li><li>Execute product launches, catalogue updates, and content refreshes.<\/li><\/ul><p><b>&#x1f4c8; Optimize Content Performance<\/b><\/p><ul><li>Conduct regular content audits to identify content gaps, inconsistencies, and opportunities for improvement.<\/li><li>Monitor listing health and resolve content-related issues, suppressed listings, and catalogue errors.<\/li><li>Improve product detail pages to enhance discoverability, customer engagement, and conversion.<\/li><li>Use marketplace insights and performance data to recommend content improvements.<\/li><\/ul><p><b>&#x1f30d; Support Localization &amp; Content Deployment<\/b><\/p><ul><li>Coordinate content localization across multiple EMEA markets.<\/li><li>Adapt and maintain content for regional marketplace requirements.<\/li><li>Review translated content to ensure accuracy, consistency, and brand compliance.<\/li><li>Partner with internal stakeholders to deploy content updates across multiple brands and countries.<\/li><\/ul><p><b>&#x1f3a8; Digital Asset &amp; Content Operations<\/b><\/p><ul><li>Manage product images and digital assets from approved content repositories.<\/li><li>Support visual asset localization and content adaptation using tools such as Figma.<\/li><li>Organize and maintain content libraries and project documentation.<\/li><li>Ensure all digital assets meet retailer and platform specifications.<\/li><\/ul><p><b>&#x1f91d; Cross-Functional Collaboration<\/b><\/p><ul><li>Partner with Digital Marketing, Brand, Creative, and eCommerce teams.<\/li><li>Support seasonal campaigns, product launches, and marketplace initiatives.<\/li><li>Track project deliverables and manage multiple priorities simultaneously.<\/li><li>Contribute to process improvements and operational excellence initiatives.<\/li><\/ul><p><b>What We&#39;re Looking For<\/b><\/p><p><b>Essential Skills &amp; Experience<\/b><\/p><p>\u2705 1-3 years of experience in eCommerce, Digital Content, Marketplace Content, Content Operations, or Digital Marketing<\/p><p>\u2705 Hands-on experience managing Amazon product listings and content<\/p><p>\u2705 Experience with Amazon Vendor Central\/Amazon Seller Central<\/p><p>\u2705 Strong understanding of Amazon product detail pages, A&#43; Content, product variations, and catalogue management<\/p><p>\u2705 Experience executing content updates across marketplaces or retailer platforms<\/p><p>\u2705 Strong attention to detail and quality control<\/p><p>\u2705 Excellent organizational and project management skills<\/p><p>\u2705 Ability to manage multiple brands and projects simultaneously<\/p><p>\u2705 Strong analytical and problem-solving skills<\/p><p>\u2705 Excellent English communication skills (C1 level)<\/p><p><b>Nice to Have<\/b><\/p><p>\u2795 Experience with Amazon Brand Stores<\/p><p>\u2795 Experience supporting DTC eCommerce platforms and Shopify<\/p><p>\u2795 Experience using Figma<\/p><p>\u2795 Experience with content localization and translation workflows<\/p><p>\u2795 Experience working with international consumer brands<\/p><p><b>Why Join Us?<\/b><\/p><p>&#x1f31f; Work With Market-Leading Brands<\/p><p>This is an opportunity to play a key role in shaping how customers discover and engage with internationally recognized brands across Amazon and other digital commerce channels.<\/p><p>You&#39;ll gain hands-on experience across multiple markets while helping ensure world-class digital content experiences for consumers.<\/p><p><b>What We Offer<\/b><\/p><p>\u2705 Competitive salary<\/p><p>\u2705 Remote working model, with occasional travel required for team collaboration and business meetings (around 2 days per quarter). 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Unit No. 601 6th Flr Part C, Maximus 2A\",\"address\":\"IND Hyderabad - Unit No. 601 6th Flr Part C, Maximus 2A\",\"city\":\"Hyderabad\",\"state\":\"Telang\u0101na\",\"postal_code\":\"500081\",\"region\":null,\"country\":\"India\",\"short_description\":\"The Sr. SME, Operations provides floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).\",\"long_description\":\"<p><span style=\\\"color:#242424\\\"><span>Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.<br \/><br \/>Job Description \u2013 Subject matter expert<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#242424\\\"><span>\u00a0<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#242424\\\"><span>Essential Functions\/Core Responsibilities<\/span><\/span><\/p><ul><li><span style=\\\"color:#242424\\\">Provide floor support, learning sessions, coaching &amp; feedback to agents (Subject Matter Expert).<\/span><\/li><li><span style=\\\"color:#242424\\\">Assist in driving metrics of the team<\/span><\/li><li><span style=\\\"color:#242424\\\">Monitor closure of service levels regularly.<\/span><\/li><li><span style=\\\"color:#242424\\\">Ensure prompt escalations to Team Captain.<\/span><\/li><li><span style=\\\"color:#242424\\\">Supervise team in the absence of the Team Captain.<\/span><\/li><li><span style=\\\"color:#242424\\\">Monitor performance and quality scores of team.<\/span><\/li><li><span style=\\\"color:#242424\\\">Take production calls as well as escalated calls.<\/span><\/li><\/ul><p style=\\\"color:!important\\\"><span style=\\\"color:#242424\\\"><span><br \/>Essential Functions\/Core Responsibilities<\/span><\/span><\/p><ul><li><span style=\\\"color:#242424\\\">Provide floor support, learning sessions, coaching &amp; feedback to agents (Subject Matter Expert).<\/span><\/li><li><span style=\\\"color:#242424\\\">Assist in driving metrics of the team<\/span><\/li><li><span style=\\\"color:#242424\\\">Monitor closure of service levels regularly.<\/span><\/li><li><span style=\\\"color:#242424\\\">Ensure prompt escalations to Team Captain.<\/span><\/li><li><span style=\\\"color:#242424\\\">Supervise team in the absence of the Team Captain.<\/span><\/li><li><span style=\\\"color:#242424\\\">Monitor performance and quality scores of team.<\/span><\/li><li><span style=\\\"color:#242424\\\">Take production calls as well as escalated calls.<\/span><\/li><\/ul><p style=\\\"color:!important\\\"><span style=\\\"color:#242424\\\"><span>\u00a0<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#242424\\\"><span>Career Framework Role\u00a0<\/span><\/span><\/p><ul><li><span style=\\\"color:#242424\\\">Work autonomously within established procedures and practices; seek guidance in the more complex aspects of the process (extensive latitude for independent judgment).\u00a0<\/span><\/li><li><span style=\\\"color:#242424\\\">Does not have any outstanding disciplinary, attendance, or performance issues.\u00a0<\/span><\/li><li><span style=\\\"color:#242424\\\">Analyze process-related problems and suggest possible solutions.\u00a0<\/span><\/li><li><span style=\\\"color:#242424\\\">Guide and train junior team member and facilitate their work.\u00a0<\/span><\/li><li><span style=\\\"color:#242424\\\">Demonstrate mastery of required behaviors\/competencies such as the ability to teach\/coach other agents and\/or support the program by performing data analysis work.\u00a0 Client feedback must be favorable for progression to this level.\u00a0<\/span><\/li><li><span style=\\\"color:#242424\\\">Opportunity to progress here is dependent on business needs.\u00a0 Call handling tasks may be required as business needs dictate.<\/span><\/li><\/ul><p style=\\\"color:!important\\\"><span style=\\\"color:#242424\\\"><span><b>\u00a0<\/b><\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#242424\\\"><span>&#39;Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for \u2018recruitment\u2019, \u2018processing\u2019 or any other kind of fees in exchange for offer letters from Concentrix. 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We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.<\/h2><p><b>\u00a0<\/b><\/p><p><b>Job Description: SME, Operations \u2013 Fraud Voice<\/b><\/p><p><i>This role focuses on live phone escalations, real-time transaction verification, and immediate account containment.<\/i><\/p><ul><li><b>Position:<\/b> SME, Operations (Fraud Voice)<\/li><li><b>Job Location:<\/b> Hyderabad<\/li><li><b>Total Experience:<\/b> 5&#43; Years<\/li><li><b>Relevant Experience:<\/b> 2&#43; Years in Fraud Voice Operations (Customer-facing Fraud Inbound\/Outbound)<\/li><\/ul><p><b>Key Responsibilities<\/b><\/p><ul><li><b>Live Escalation Handling:<\/b> Take over real-time de-escalation calls from customers querying suspicious account activities or blocked transactions.<\/li><li><b>Voice Floor Support:<\/b> Provide live support on the floor to assist agents in asking the right probing questions during high-risk calls.<\/li><li><b>Call Quality &amp; Metrics:<\/b> Assist in driving customer-centric metrics, including <b>Customer Satisfaction (CSAT), Average Handling Time (AHT), and First Contact Resolution (FCR)<\/b>.<\/li><li><b>Risk Containment:<\/b> Ensure agents execute immediate containment steps flawlessly (e.g., blocking cards, freezing accounts) to stop active fraud.<\/li><li><b>Coaching &amp; Call Calibration:<\/b> Conduct side-by-side coaching sessions and calibrate calls with Quality Assurance to improve agent communication and compliance.<\/li><\/ul><p><b>Domain-Specific Knowledge and Skills<\/b><\/p><ul><li><b>Customer Interaction:<\/b> Exceptional verbal communication, active listening, and strong de-escalation skills when dealing with distressed fraud victims.<\/li><li><b>Suspicious Activity Probing:<\/b> Ability to verify transactions effectively while balancing risk mitigation and friction-free customer experience.<\/li><li><b>Account Takeover Response:<\/b> Mastery in handling live security\/identity checks to confirm unauthorized account access patterns.<\/li><li><b>Email &amp; Call Etiquette:<\/b> Perfect phone etiquettes and crisp professional communication for documenting account history post-call.<\/li><\/ul><p>\u00a0<\/p><p><b>Educational qualification:<\/b> Any Graduate or Masters<\/p><p>\u00a0<\/p><p><b>Disclaimer: -<\/b><\/p><p>&#39;Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for \u2018recruitment\u2019, \u2018processing\u2019 or any other kind of fees in exchange for offer letters from Concentrix. 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Esta es tu oportunidad de formar parte de un equipo global donde podr&aacute;s utilizar tus habilidades ling&uuml;&iacute;sticas para crear experiencias excepcionales para los clientes. \ud83c\udf0e<\/p>\\n<div style=\\\"padding-top: 20px; padding-bottom: 10px;\\\">\\n<div style=\\\"color: #999;\\\">Puesto:<\/div>\\n<div style=\\\"color: #003d5b; padding-bottom: 8px; font-size: 24px; font-weight: bold; font-family: 'Montserrat', sans-serif;\\\">Agente de Servicio al Cliente Biling&uuml;e<\/div>\\n<ul>\\n<li style=\\\"color: #002f35;\\\">Brindar soporte a clientes en ingl&eacute;s y espa&ntilde;ol v&iacute;a llamada, chat o correo.<\/li>\\n<li style=\\\"color: #002f35;\\\">Solucionar problemas con enfoque profesional y emp&aacute;tico.<\/li>\\n<li style=\\\"color: #002f35;\\\">Documentar casos siguiendo los procesos internos.<\/li>\\n<\/ul>\\n<\/div>\\n<div style=\\\"padding-left: 0; padding-right: 0; display: flex; justify-content: space-between;\\\">\\n<div style=\\\"width: 60%;\\\">\\n<div style=\\\"color: #00b5ad; padding-bottom: 8px; font-size: 18px; font-weight: bold; font-family: 'Montserrat', sans-serif;\\\">Beneficios<\/div>\\n<p style=\\\"color: #002f35;\\\">\u2705 Salario competitivo + bono por idioma<br \/>\u2705 Capacitaci&oacute;n continua<br \/>\u2705 Contrato permanente con prestaciones<br \/>\u2705 Trabajo presencial<br \/>\u2705 Cultura diversa e inclusiva<\/p>\\n<\/div>\\n<div style=\\\"width: 35%;\\\">\\n<div style=\\\"color: #00b5ad; padding-bottom: 8px; font-size: 18px; font-weight: bold; font-family: 'Montserrat', sans-serif;\\\">Requisitos<\/div>\\n<p style=\\\"color: #002f35;\\\">Ingl&eacute;s conversacional (m&iacute;nimo B2)<br \/>Bachillerato completo<br \/>Disponibilidad de horarios<br \/>Experiencia no obligatoria, pero es un plus<\/p>\\n<\/div>\\n<\/div>\\n<hr style=\\\"border: none; height: 1px; background-color: rgba(0, 0, 0, 0.2);\\\" \/>\\n<p style=\\\"color: #002f35;\\\">&iexcl;Estamos listos para conocerte! Aplica ahora y empieza tu carrera internacional con Concentrix.<\/p>\",\"ats_external_id\":\"R1694446\",\"location\":\"San Jos\u00e9, San Jose\",\"job_type\":\"\",\"salary\":\"\",\"salary_type\":\"hourly\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-07T17:59:42.233-06:00\",\"created_at\":\"2026-10-05T16:13:57.162-06:00\",\"latitude\":\"9.9280694\",\"longitude\":\"-84.0907246\",\"landing_page_url\":\"https:\/\/concentrix-costarica.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC81OTc?\",\"apply_url\":\"https:\/\/concentrix-costarica.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC81OTc\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"0\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"es\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"language\":[],\"location\":{\"city\":\"Pavas\",\"state\":\"San Jose\",\"country\":{\"wid\":\"99abe7e6bb3f4c108aebebf01a369ec5\",\"iso2\":\"CR\",\"iso3\":\"CRI\",\"descriptor\":\"Costa Rica\",\"iso_numeric\":\"188\"},\"postal_code\":null,\"primary_location\":{\"id\":\"CR-SAN-USEMB-00\",\"wid\":\"740544c0a47f01b3fc23a5901f11b468\",\"descriptor\":\"CRI San Jose - 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Unit No. 201 2nd Flr Building 4 at K-Raheja, Mindspace\",\"address\":\"IND Hyderabad - Unit No. 201 2nd Flr Building 4 at K-Raheja, Mindspace\",\"city\":\"Hyderabad\",\"state\":\"Telang\u0101na\",\"postal_code\":\"500081\",\"region\":null,\"country\":\"India\",\"short_description\":\"The Sr. SME, Operations provides floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).\",\"long_description\":\"<h2>Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.<\/h2><p>\u00a0<\/p><p><b>1. Job Description: Sr. SME, Operations \u2013 Fraud Back Office<\/b><\/p><p><i>This role focuses on processing, chargeback logic, fund recoveries, and analyzing fraud trends.<\/i><\/p><p><b>Position:<\/b> SME, Operations (Fraud Back Office)<\/p><p><b>Job Location:<\/b> Hyderabad<\/p><p><b>Total Experience:<\/b> 5&#43; Years<\/p><p><b>Relevant Experience:<\/b> 2&#43; Years in Fraud Back Office (Application Fraud, Disputes, or Recoveries)<\/p><p><b>Key Responsibilities<\/b><\/p><ul><li><b>Queue &amp; Floor Support:<\/b> Provide real-time operational floor support and complex case guidance to backend processing agents.<\/li><li><b>Metric &amp; SLA Ownership:<\/b> Assist the Team Leader in driving core backend metrics, focusing heavily on <b>SLA turnaround time, case accuracy, and quality scores<\/b>.<\/li><li><b>Root Cause Analysis (RCA):<\/b> Analyze high-value leakage patterns, recurring fraud trends, and dispute errors to recommend process improvements.<\/li><li><b>Escalation Processing:<\/b> Handle end-to-end complex fraud claims, financial write-off validations, and high-priority back-office escalations.<\/li><li><b>Grooming &amp; Nesting:<\/b> Mentor new hires during nesting, providing hyper-care support to minimize operational errors and financial exposure.<\/li><\/ul><p><b>Domain-Specific Knowledge and Skills<\/b><\/p><ul><li><b>Application &amp; ID Fraud:<\/b> Strong processing knowledge of first-party and third-party identity fraud detection during digital onboarding.<\/li><li><b>Disputes &amp; Chargebacks:<\/b> Deep understanding of network rules (Visa\/Mastercard) for card-present and card-not-present (CNP) chargeback cycles.<\/li><li><b>Fraud Recovery:<\/b> Proven experience in fund mitigation, tracking fraudulent transfers, and initiating recalls with beneficiary banks to minimize net losses.<\/li><li><b>Tools &amp; Analytics:<\/b> High proficiency in backend transaction monitoring queues, data tools, Excel, and PowerPoint.<\/li><\/ul><p><b>2. Job Description: Sr. SME, Operations \u2013 Fraud Voice<\/b><\/p><p><i>This role focuses on live phone escalations, real-time transaction verification, and immediate account containment.<\/i><\/p><p><b>Position:<\/b> SME, Operations (Fraud Voice)<\/p><p><b>Job Location:<\/b> Hyderabad<\/p><p><b>Total Experience:<\/b> 5&#43; Years<\/p><p><b>Relevant Experience:<\/b> 2&#43; Years in Fraud Voice Operations (Customer-facing Fraud Inbound\/Outbound)<\/p><p><b>Key Responsibilities<\/b><\/p><ul><li><b>Live Escalation Handling:<\/b> Take over real-time de-escalation calls from customers querying suspicious account activities or blocked transactions.<\/li><li><b>Voice Floor Support:<\/b> Provide live support on the floor to assist agents in asking the right probing questions during high-risk calls.<\/li><li><b>Call Quality &amp; Metrics:<\/b> Assist in driving customer-centric metrics, including <b>Customer Satisfaction (CSAT), Average Handling Time (AHT), and First Contact Resolution (FCR)<\/b>.<\/li><li><b>Risk Containment:<\/b> Ensure agents execute immediate containment steps flawlessly (e.g., blocking cards, freezing accounts) to stop active fraud.<\/li><li><b>Coaching &amp; Call Calibration:<\/b> Conduct side-by-side coaching sessions and calibrate calls with Quality Assurance to improve agent communication and compliance.<\/li><\/ul><p><b>Domain-Specific Knowledge and Skills<\/b><\/p><ul><li><b>Customer Interaction:<\/b> Exceptional verbal communication, active listening, and strong de-escalation skills when dealing with distressed fraud victims.<\/li><li><b>Suspicious Activity Probing:<\/b> Ability to verify transactions effectively while balancing risk mitigation and friction-free customer experience.<\/li><li><b>Account Takeover Response:<\/b> Mastery in handling live security\/identity checks to confirm unauthorized account access patterns.<\/li><li><b>Email &amp; Call Etiquette:<\/b> Perfect phone etiquettes and crisp professional communication for documenting account history post-call.<\/li><\/ul><p>\u00a0<\/p><p>\u00a0<b>Educational qualification<\/b>: Any Graduate or Masters<br \/>\u00a0<\/p><p><b>Disclaimer:<\/b> -<\/p><p>&#39;Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for \u2018recruitment\u2019, \u2018processing\u2019 or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.&#39;<\/p>\",\"ats_external_id\":\"R1769790\",\"location\":\"Hyderabad, Telang\u0101na\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-05T16:10:31.894+08:00\",\"created_at\":\"2026-10-05T16:05:49.022+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrixglobaladvisor.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80Mzk4MQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Hyderabad---Unit-No-201-2nd-Flr-Building-4-at-K-Raheja-Mindspace\/Sr-SME--Operations_R1769790\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Hyderabad\",\"state\":\"Telang\u0101na\",\"country\":{\"wid\":\"c4f78be1a8f14da0ab49ce1162348a5e\",\"iso2\":\"IN\",\"iso3\":\"IND\",\"descriptor\":\"India\",\"iso_numeric\":\"356\"},\"postal_code\":\"500081\",\"primary_location\":{\"id\":\"IN-HYD-HITEC-07\",\"wid\":\"b5f3130d28961025c3ad465cd1630000\",\"descriptor\":\"IND Hyderabad - Unit No. 201 2nd Flr Building 4 at K-Raheja, Mindspace\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"narsingam.kompelly@concentrix.com\"},\"first_name\":\"Kompelly, Narsingam\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"102008599\",\"wid\":\"f81830f171380107b2408d9c9b920000\",\"descriptor\":\"Narsingam Kompelly (102008599)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0627\",\"descriptor\":\"Sr. SME, Operations\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-389673\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Hyderabad---Unit-No-201-2nd-Flr-Building-4-at-K-Raheja-Mindspace\/Sr-SME--Operations_R1769790\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Hyderabad---Unit-No-201-2nd-Flr-Building-4-at-K-Raheja-Mindspace\/Sr-SME--Operations_R1769790\/apply\",\"job_requisition_id\":\"R1769790\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"venkatesh.venkatesh1@concentrix.com\"},\"first_name\":\"Venkatesh Sankar (103569353)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1769790\",\"wid\":\"6e634402a5cb10342fd25f75079e0000\",\"descriptor\":\"Sr. SME, Operations\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_10\",\"wid\":\"0227dc387a09013940c6f923e165de36\",\"descriptor\":\"Grade 10\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"concentrixglobaladvisor\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"609\",\"campaign_id\":\"406\",\"campaign_title\":\"NL - Bol - Rotterdam - 2\",\"campaign_type\":\"job_application\",\"job_title\":\"Klantenservicemedewerker bol \/ Rotterdam \/ parttime\",\"street\":\"Weena 505\",\"address\":\"Weena 505\",\"city\":\"Rotterdam\",\"state\":\"Zuid-Holland\",\"postal_code\":\"3013 AL\",\"region\":\"Zuid-Holland\",\"country\":\"Netherlands\",\"short_description\":\"Versterk het team klantenservicemedewerkers voor Bol in hartje Rotterdam, naast het CS.\",\"long_description\":\"<p class=\\\"mb-2 whitespace-pre-wrap\\\"><strong>Klantenservicemedewerker BOL Rotterdam<\/strong><\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">Ben jij sociaal, oplossingsgericht en klaar om impact te maken? Dan hebben wij jouw next step. Voor het bol team in Rotterdam zoeken we een <strong>game-changer<\/strong> die energie krijgt van klantcontact en altijd n&eacute;t dat stapje extra zet.<\/p>\\n<h2>Wat ga je doen?<\/h2>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">Jij bent degene die klanten blij maakt. Of het nu gaat om een vraag over een bestelling, betaling of product: jij staat klaar via <strong>chat, e-mail en telefoon<\/strong>. Met jouw persoonlijke aanpak en positieve vibe zorg jij voor een service-ervaring die klanten niet snel vergeten.<\/p>\\n<h2>Wat levert het jou op?<\/h2>\\n<ul>\\n<li><strong>&euro;15,28 per uur<\/strong> als je 21 jaar of ouder bent<\/li>\\n<li>Een <strong>goede pensioenregeling<\/strong><\/li>\\n<li>Werken op een <strong>centrale locatie in hartje Rotterdam<\/strong><\/li>\\n<li>Toegang tot <strong>Concentrix University<\/strong> om jezelf verder te ontwikkelen<\/li>\\n<li>Een gezellige werksfeer met fijne collega&rsquo;s<\/li>\\n<li><strong>Groeikansen<\/strong> binnen het team en het bedrijf<\/li>\\n<\/ul>\\n<h2>Wat zoeken we in jou?<\/h2>\\n<ul>\\n<li>\ud83c\udf93 Je hebt minimaal een <strong>mbo-diploma<\/strong> of vergelijkbaar niveau<\/li>\\n<li>\u23f0 Je bent flexibel beschikbaar van <strong>maandag t\/m zondag tussen 08:00 en 23:00 uur<\/strong><\/li>\\n<li>\ud83d\udcda Je kunt <strong>twee weken een fulltime training<\/strong> volgen.<\/li>\\n<li>\ud83d\udde3\ufe0f Je spreekt en schrijft <strong>vloeiend Nederlands<\/strong> en kunt ook goed uit de voeten in het <strong>Engels<\/strong><\/li>\\n<li>\ud83c\udf1f Je bent klantgericht, denkt in oplossingen en houdt van aanpakken<\/li>\\n<li>\ud83d\udc42 Je luistert goed en pikt snel op wat iemand nodig heeft<\/li>\\n<li>\ud83d\udcbb Je bent handig met computers en leert snel nieuwe systemen<\/li>\\n<li>\ud83d\udd04 Multitasken? Daar draai jij je hand niet voor om<\/li>\\n<\/ul>\\n<h2>Why you&rsquo;ll love it here<\/h2>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">Je start met een <strong>volledig betaalde training<\/strong>, zodat je met vertrouwen aan de slag gaat. Daarna krijg je de ruimte om te groeien, skills te bouwen en jezelf verder te ontwikkelen. Hier ben je niet zomaar een medewerker &mdash; jij bent een echte <strong>game-changer<\/strong>.<\/p>\\n<h2>Klaar om te starten?<\/h2>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\"><strong>Solliciteer direct<\/strong> en ontdek hoe jij het verschil kunt maken binnen het bol team in Rotterdam.<\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\"><span data-contrast=\\\"none\\\">&nbsp;Solliciteer meteen via de knop hieronder of <\/span><span data-contrast=\\\"none\\\">of&nbsp;neem voor meer informatie contact op met&nbsp;Jeanine Pontier:&nbsp;jeanine.pontier<\/span><a href=\\\"mailto:maria.kerrebijn@concentrix.com\\\"><span data-contrast=\\\"none\\\">@concentrix.com<\/span><\/a><span data-contrast=\\\"none\\\">&nbsp;- 0620436628.&nbsp;<\/span><span data-contrast=\\\"none\\\">We kunnen niet wachten om jou in ons team te verwelkomen!<\/span><span data-ccp-props=\\\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\\\">&nbsp;<\/span><\/p>\\n<p><span data-ccp-props=\\\"{}\\\">&nbsp;<\/span><\/p>\",\"ats_external_id\":\"NL-406\",\"location\":\"Rotterdam, Zuid-Holland\",\"job_type\":\"part_time\",\"salary\":\"15.28\",\"salary_type\":\"hourly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-05T15:07:36.047+02:00\",\"created_at\":\"2026-10-05T15:00:41.476+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-netherlands.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80MDY?\",\"apply_url\":\"https:\/\/concentrix-netherlands.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80MDY\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"\",\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"nl\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-netherlands\",\"internal_job_listing\":\"1\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"1\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"1651\",\"campaign_id\":\"1165\",\"campaign_title\":\"Advisor I, Customer Service - Bilingual R1769793\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Service Representative (Danish-speaking) - On-site - Electrical Automotive Industry XM01\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":null,\"country\":\"Spain\",\"short_description\":\" \",\"long_description\":\"<br \/><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">Experience the power of a game-changing career\u202f<\/span><\/b><span style=\\\"font-size:inherit\\\">\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Are you looking for what\u2019s next? We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u202f\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">If you\u2019re looking to grow and be inspired, as a <\/span><b><span style=\\\"font-size:inherit\\\">Customer Service Representative in Barcelona (On-site),<\/span><\/b><span style=\\\"font-size:inherit\\\"> you will be part of our team of game-changers who are powering the brands of the future in electric cars.\u202f\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">Career growth and personal development\u202f<\/span><\/b><span style=\\\"font-size:inherit\\\">\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">This is a great opportunity to experience the power of what\u2019s next and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed.\u202f\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">What you will do in this role\u202f<\/span><\/b><span style=\\\"font-size:inherit\\\">\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">In everything we do, we believe in doing right by and for people \u2013 our clients, their customers, our people, our community, and our planet.\u202f\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">As a <\/span><b><span style=\\\"font-size:inherit\\\">Customer Service Representative<\/span><\/b><span style=\\\"font-size:inherit\\\"> on our team, you will:\u202f\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Take incoming customer contacts (via telephone, email, chat &amp; other automated alerts) and solve users\u2019 demands\u00a0<br \/>- Log call details onto call management systems and provide response and resolution within SLA\u00a0<br \/>- Maintain service and product knowledge and expertise associated with applications specific to individual customers\u00a0<br \/>- Ensure contractual SLA is maintained\u00a0<br \/>- Provide cover for other Agents in their absence, either within the same team or across teams\u00a0<br \/>- Understand and comply with administrative duties including holiday, sickness and overtime\u00a0<br \/>- Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">Your qualifications\u202f<\/span><\/b><span style=\\\"font-size:inherit\\\">\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\u202f\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">Concentrix is a great match if you:\u202f<\/span><\/b><span style=\\\"font-size:inherit\\\">\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Are proficient or bilingual in Danish and are fluent in English\u00a0<br \/>- Have 1 year working experience in Customer Service\u00a0<br \/>- Posses working knowledge of IT Platform, equipment, and applications: Windows\/MS Office\/ internet configuration\u00a0<br \/>- Have good disposition to work in a customer service environment\u00a0<br \/>- Can take ownership and progress calls to resolution or to escalate call to resolution\u00a0<br \/>- Experience in the automotive industry\u00a0<br \/>- Have working experience with electric vehicles or possess your own\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Don\u2019t meet every requirement? No worries. We\u2019re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don\u2019t check every box, we still encourage you to apply. We\u2019ll do our best to match you with the right job, whether it\u2019s this one or another role.\u202f\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">What\u2019s in it for you\u202f<\/span><\/b><span style=\\\"font-size:inherit\\\">\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That\u2019s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.\u202f\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">In this role, we offer benefits that help support your unique lifestyle:\u202f\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Full-time 39 hours\/week permanent contract: Monday to Friday 08:00 to 18:00\u00a0<br \/>- Salary 21 700 euros gross\/year &#43; up to 2000 euros gross\/year in bonus\u00a0<br \/>- Central location in Barcelona\u00a0<br \/>- Bring-a-friend (referral) bonus opportunities\u00a0<br \/>- Full paid training on the company and the project you&#39;ll be working on\u00a0<br \/>- Career development programs and specialized courses\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">Experience the best version of you!\u202f<\/span><\/b><span style=\\\"font-size:inherit\\\">\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">At <\/span><b><span style=\\\"font-size:inherit\\\">Concentrix<\/span><\/b><span style=\\\"font-size:inherit\\\">, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u202f\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d\u202f\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><i><span style=\\\"font-size:inherit\\\">Concentrix is an equal opportunity employer\u202f<\/span><\/i><span style=\\\"font-size:inherit\\\">\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><i><span style=\\\"font-size:inherit\\\">We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. 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The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p>We are seeking a highly experienced Senior People Science Consultant to serve as a trusted advisor to senior HR and business leaders. 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constructively using data and research.<\/li><\/ul><h3>Organizational Change<\/h3><ul><li>Change management and organizational effectiveness.<\/li><li>Culture transformation initiatives.<\/li><li>Leadership development and manager enablement.<\/li><li>Action planning and adoption frameworks.<\/li><\/ul><br \/><p>The successful candidate will be capable of independently leading:<\/p><ul><li>Vision &amp; Strategy Workshops<\/li><li>Employee Listening Program Design<\/li><li>Executive Consultations<\/li><li>Survey Insight Reviews<\/li><li>Employee Experience Advisory Engagements<\/li><li>Organizational Change and Action Planning Discussions<\/li><\/ul><h3><\/h3><p>The ideal candidate combines:<\/p><ul><li>40% People Science &amp; Organizational Psychology<\/li><li>30% Executive Consulting<\/li><li>20% Employee Experience Strategy<\/li><li>10% Viva Glint Expertise<\/li><\/ul><p>and is capable of serving as a strategic advisor who helps organizations transform employee feedback into 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Malaga\",\"state\":null,\"postal_code\":\"8020\",\"region\":null,\"country\":\"Spain\",\"short_description\":\"\",\"long_description\":\"<p><b>Experimenta\u00a0una\u00a0carrera\u00a0que\u00a0redefine\u00a0reglas\u00a0del juego\u00a0<\/b>\u00a0<\/p><br \/><p>\u00bfListo para\u00a0dar\u00a0el\u00a0siguiente paso? <\/p><br \/><p>Somos\u00a0el\u00a0l\u00edder\u00a0mundial\u00a0en\u00a0tecnolog\u00eda\u00a0y\u00a0servicios\u00a0que\u00a0impulsa\u00a0a las\u00a0marcas\u00a0del\u00a0futuro.\u00a0Ayudamos\u00a0a\u00a0marcas\u00a0conocidas\u00a0-las\u00a0que\u00a0utilizas\u00a0d\u00eda a d\u00eda- a\u00a0mejorar\u00a0sus\u00a0negocios\u00a0con\u00a0tecnolog\u00eda\u00a0y\u00a0soluciones\u00a0integradas,\u00a0en\u00a0m\u00e1s\u00a0de 70\u00a0pa\u00edses.\u00a0\u00a0<\/p><br \/><p><b>Lo\u00a0que\u00a0har\u00e1s\u00a0en\u00a0este\u00a0puesto\u00a0\u00a0<\/b><\/p><br \/><p>En\u00a0todo\u00a0lo\u00a0que\u00a0hacemos,\u00a0creemos\u00a0en\u00a0hacer\u00a0lo\u00a0correcto\u00a0por\u00a0y para las personas:\u00a0nuestros\u00a0clientes, sus\u00a0clientes,\u00a0nuestra\u00a0gente,\u00a0nuestra\u00a0comunidad y\u00a0nuestro\u00a0planeta.\u00a0\u00a0<\/p><br \/><p>Como\u00a0recepcionista y auxiliar administrativo  en nuestro equipo deberas:<br \/><br \/>- Recibir clientes, empleados y proveedores<br \/>- Gestionar y deribar llamadas<\/p><p>- Coordinar servicios externalizados (limpieza, reparaciones, mantenimientos, propiedad edificio)<\/p><p>- Control de accesos<\/p><p>- Gestionar y adecuar salas, \u00e1reas comunes y aparcamiento.<\/p><p>- Apoyar al Departamento de Prevenci\u00f3n de Riesgos.<\/p><p>- Gestionar env\u00edos<\/p><p>- Apoyar en eventos internos de empleados<\/p><p>- Monitorizar el buz\u00f3n compartido.<\/p><p>- Gestionar de visitas (accesos, parking, salas, catering) y viajes corporativos.<\/p><p>- Realizar compras y brindar servicios generales a trav\u00e9s de sistemas internos.<\/p><br \/><p>Formaremos\u00a0un\u00a0buen\u00a0equipo\u00a0si\u00a0t\u00fa\u00a0tienes:\u00a0\u00a0<\/p><br \/><p>- Nivel de Ingl\u00e9s (B2-C1)<\/p><p>- Microsoft Suite (MS 365) . Nivel usuario avanzado<\/p><br \/><p>\u00bfNo\u00a0cumples\u00a0todos\u00a0los\u00a0requisitos? <\/p><br \/><p>Haremos\u00a0todo\u00a0lo\u00a0posible\u00a0por\u00a0encontrar\u00a0el\u00a0puesto\u00a0adecuado\u00a0para\u00a0ti,\u00a0ya\u00a0sea\u00a0\u00e9ste\u00a0o un\u00a0puesto\u00a0futuro.\u00a0\u00a0<\/p><p><b><br \/><\/b><\/p><p><b>Lo\u00a0que\u00a0ofrecemos\u00a0\u00a0<\/b><\/p><br \/><p>-\u00a0Contrato\u00a0eventual de 30h con\u00a0horario\u00a0de lunes a\u00a0viernes\u00a0de 8:00 a 14:00\u00a0\u00a0\u00a0<\/p><p>- Compensaci\u00f3n  anual 14.393 euros\u00a0brutos\u00a0<\/p><p>-\u00a0Excelente\u00a0ubicaci\u00f3n\u00a0de la\u00a0oficina\u00a0en\u00a0la ciudad de Benalm\u00e1dena<\/p><p>-\u00a0Programa\u00a0de\u00a0desarrollo\u00a0profesional\u00a0y\u00a0cursos\u00a0especializados\u00a0\u00a0\u00a0<\/p><p>\u00a0\u00a0<\/p><p>Experimenta\u00a0tu\u00a0mejor\u00a0versi\u00f3n\u00a0\u00a0\u00a0<\/p><p>\u00a0\u00a0<\/p><p>En Concentrix,\u00a0invertimos\u00a0en\u00a0quienes\u00a0cambian\u00a0las\u00a0reglas\u00a0del juego\u00a0porque\u00a0sabemos\u00a0que\u00a0cuando\u00a0nuestra\u00a0gente\u00a0prospera,\u00a0nuestros\u00a0clientes\u00a0y sus\u00a0clientes\u00a0prosperan.\u00a0\u00a0\u00a0<\/p><p>\u00a0\u00a0<\/p><p>Si todo esto suena como el siguiente paso perfecto en tu carrera profesional, queremos saber de ti. 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Aligns Concentrix Technology solutions with client\u2019s business opportunities and strategy.<span>\u00a0 <\/span><br \/>- Installs collaboratively the necessary account governance with the client and manages this governance framework in accordance with the account needs and contractual obligations.<br \/>- Demonstrates the gravitas and maturity to engage and hold the attention of the C-Level within the account.<br \/>- Proactive Risk Management: mitigating financial, competitive, and technological threats.<br \/>- Achieves exceptional client satisfaction including fulfilling all contractual obligations while providing robust, tailored solutions to effectively address and exceed client expectations. Works closely with Client Success, Practices, Catalyst, etc. to ensure consistent, high quality service delivery. Drives development and monitoring of improvement plans if required.<br \/>- Acts as the first point of escalation for clients, addressing inquiries, resolving issues, and providing regular updates, escalating to Portfolio Leaders when necessary.<br \/>- Analyzes market trends and client data to identify growth opportunities and makes informed recommendations to the client.<br \/>- Assists Portfolio Leaders and Sector Leads in developing and executing Portfolio and Sector growth strategies and meeting business objectives.<\/p><p><\/p><p>Collaboration and Coordination:<br \/>- Works closely with Portfolio Leaders, Sector Leads, and other internal teams to align account activities with overall business goals.<br \/>- Leverages internal resources and expertise to deliver high-value and profitable solutions to clients.<br \/>- Collaborates with the broader account team by sharing insights, best practices, and assisting with account-related tasks.<\/p><p><\/p><p>Reporting and Analytics:<br \/>- Monitors and reports on account performance, tracking key metrics, and reports on progress to Portfolio Leaders.<br \/>- Gathers and shares client feedback and insights with internal teams to inform strategy and improve service offerings.<br \/>- Prepares and delivers regular reports and updates to clients on account performance and metrics.<\/p><p><\/p><p>Professional Development:<br \/>- Stays updated on industry trends, emerging technologies, and best practices in account management.<br \/>- Participates in training and development programs to enhance skills and knowledge.<br \/>- Actively seeks opportunities for professional growth and career advancement within the organization.<\/p>\",\"ats_external_id\":\"R1766281\",\"location\":\"Paris\",\"job_type\":\"full_time\",\"salary\":\"6666.67\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-06T18:07:42.383+08:00\",\"created_at\":\"2026-10-02T20:08:03.070+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzM2MQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/FRA-Paris---3-rue-dHeliopolis-Conseil\/Directeurice-des-Ventes_R1766281\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Account Management\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"5a03f0bff16e101ac0ba82e5a37f0000\",\"descriptor\":\"Concentrix S.A.S. 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This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements<\/li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved\u00a0 at a minimum weekly<\/li><li>Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment<\/li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019) and financial expectations<\/li><li>Communicate expectations to employees and provide timely updates<\/li><li>Provide subject matter expertise in handling escalated customer calls as needed<\/li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities<\/li><li>Stay current on internal work processes, policies and procedures. Attend required manager development training<\/li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members<\/li><\/ul><p>\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0<\/h2><ul><li>Associate&#39;s degree in related field with two to four years of relevant experience preferred<\/li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations<\/li><li>Work well under pressure and follow through on items to completion<\/li><li>Strong communication skills, both written and verbal<\/li><li>Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable<\/li><li>Ability to mentor, coach and provide direction to a team of employees<\/li><li>Willingness to work a flexible schedule<\/li><\/ul><p>\u00a0\u00a0\u00a0<\/p><h2>Career Level Description\u00a0<\/h2><p>Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.\u00a0 Coordinates and supervises the daily activities of business or technical support or production team members.\u00a0 In charge of handling single and medium-sized line of business.\u00a0 Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.\u00a0 Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.\u00a0 Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.<\/p><br \/><h2>&lt;&lt; Philippines ONLY, Additional Description &gt;&gt;\u00a0<\/h2><ul><li>Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made<\/li><li>Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies<\/li><li>Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates<\/li><li>Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement \u00a0management policies<\/li><li>Support and manage the program together with other Team Leaders and Managers \u00a0<\/li><li>Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization\u2019s policies and applicable legal requirements<\/li><li>Manage team members on their performance on a regular basis, and write and deliver performance appraisal.\u00a0<\/li><li>The Team Leader\u2019s role is a managerial level position, a position reposed with trust and confidence.\u00a0<\/li><\/ul><h2><b>Disclaimer\u00a0\u00a0 <\/b><\/h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. 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Bilingual R1769527\",\"campaign_type\":\"job_application\",\"job_title\":\"gente de Servicio al Cliente - Mercado espa\u00f1ol con catal\u00e1n o euskera - Industria Farmac\u00e9utica IS01\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":\"Catalu\u00f1a\",\"country\":\"Spain\",\"short_description\":\"  .\",\"long_description\":\"<br \/><p><b>Experimenta una carrera que redefine reglas del juego\u00a0<\/b><\/p><br \/><p>\u00bfListo para dar el siguiente gran paso? Somos el l\u00edder mundial en tecnolog\u00eda y servicios que impulsa a las marcas del futuro. Ayudamos a marcas conocidas -las que utilizas d\u00eda a d\u00eda- a mejorar sus negocios con tecnolog\u00eda y soluciones integradas, en m\u00e1s de 70 pa\u00edses.\u00a0<\/p><br \/><p>Si buscas crecer, como\u00a0<b>Asesor de Servicio al Cliente en Barcelona (presencial)<\/b>,\u00a0formar\u00e1s parte de nuestro equipo innovador, quienes impulsan las marcas del futuro en la industria farmac\u00e9utica.\u00a0<\/p><br \/><p><b>Crecimiento profesional y desarrollo personal\u00a0<\/b><\/p><br \/><p>Esta es una gran oportunidad para experimentar el poder del futuro y desarrollar \u00abamigos para toda la vida\u00bb al mismo tiempo. Te daremos toda la formaci\u00f3n, las tecnolog\u00edas m\u00e1s avanzadas y el apoyo continuo que necesitar\u00e1 para triunfar.\u00a0<\/p><br \/><p><b>Lo que har\u00e1s en este puesto\u00a0<\/b><\/p><br \/><p>En todo lo que hacemos, creemos en hacer lo correcto por y para las personas: nuestros clientes, sus clientes, nuestra gente, nuestra comunidad y nuestro planeta.\u00a0<\/p><br \/><p>Como\u00a0<b>Asesor de Servicio al Cliente\u00a0<\/b>en nuestro equipo, deber\u00e1s:\u00a0<\/p><p>- Atender llamadas del cliente (farmac\u00e9uticos)\u00a0<br \/>-\u00a0Ofrecer informaci\u00f3n, resoluci\u00f3n de incidencias, gesti\u00f3n de facturas, pedidos, albaranes, etc.\u00a0\u00a0<br \/>- Brindar una excelente calidad en su atenci\u00f3n al cliente.\u00a0<\/p><br \/><p><b>Tus competencias\u00a0<\/b><\/p><br \/><p>Acogemos con los brazos abiertos a quienes cambian las reglas del juego, personas de or\u00edgenes diversos, curiosas y dispuestas a aprender. Tu talento natural para ayudar a los dem\u00e1s e ir un paso m\u00e1s all\u00e1 del WOW para nuestros clientes encajar\u00e1 perfectamente con lo que hacemos y lo que somos.\u00a0<\/p><br \/><p><b>Formaremos un buen equipo si t\u00fa:\u00a0<\/b><\/p><br \/><p>- Cuentas con un nivel biling\u00fce de castellano y euskera o catalan<br \/>- Eres una persona din\u00e1mica y responsable\u00a0<br \/>- Tienes buenas dotes comunicativas y organizativas\u00a0<br \/>- Eres puntual, agil y con ganas de trabajar\u00a0<br \/>- Puedes trabajo en equipo\u00a0<br \/>- Cuentas con conocimientos de ofim\u00e1tica a nivel usuario m\u00ednimo\u00a0<\/p><br \/><p><b>Sera un plus si t\u00fa:\u00a0<\/b><\/p><p>- Cuentas con conocimientos en SAP\u00a0<br \/>- Tienes conocimientos en el sector farmac\u00e9utico o entorno sanitario\u00a0<\/p><br \/><p>\u00bfNo cumples todos los requisitos? Nos dedicamos a crear un lugar de trabajo diverso, inclusivo y aut\u00e9ntico en el que todos puedan aprender y desarrollarse profesionalmente. Si crees que no cumples con todos los requisitos de la descripci\u00f3n del puesto, te animamos a que presentes tu candidatura. Haremos todo lo posible por encontrar el puesto adecuado para ti, ya sea \u00e9ste o un puesto futuro.\u00a0<\/p><br \/><p><b>Lo que ofrecemos\u00a0<\/b><\/p><br \/><p>Desafiamos las convenciones para ofrecer resultados inimaginables creando experiencias de cliente que superan el WOW. Por eso, invertimos significativamente en nuestro personal, infraestructura y capacidades para garantizar el \u00e9xito a largo plazo de nuestros equipos, nuestros clientes y de TI.\u00a0<\/p><br \/><p>En este puesto, ofrecemos beneficios que te ayudaran a apoyar tu estilo de <b>vida \u00fanico:\u00a0<\/b><\/p><p>- Contrato indefinido de 39h con horario rotativo de lunes a viernes 09:00- 18:00<br \/>- Oficina en una ubicaci\u00f3n excelente en Barcelona \u00a0<br \/>- Salario: 19.623,94 euros brutos &#43; hasta 720 euros brutos en bonus al a\u00f1o\u00a0<br \/>- Bonificaci\u00f3n por recomendaci\u00f3n \u00a0<br \/>- Formaci\u00f3n completa y remunerada, sobre la empresa y el proyecto en el que trabajar\u00e1s \u00a0<br \/>- Programa de desarrollo profesional y cursos especializados\u00a0\u00a0\u00a0<\/p><br \/><p><b>Experimenta tu mejor versi\u00f3n\u00a0<\/b><\/p><br \/><p>En\u00a0<b>Concentrix<\/b>, invertimos en quienes cambian las reglas del juego porque sabemos que cuando nuestra gente prospera, nuestros clientes y sus clientes prosperan.\u00a0<\/p><br \/><p>Si todo esto suena como el siguiente paso perfecto en tu carrera profesional, queremos saber de ti. Aplica hoy mismo y descubre por qu\u00e9 m\u00e1s de 440.000 game-changers alrededor del mundo consideran a Concentrix su \u00abempleador preferido\u00bb.\u00a0<\/p><br \/><p><i>Ofrecemos igualdad de oportunidades de empleo\u00a0\u00a0<\/i><\/p><p><i>Nos comprometemos a ofrecer igualdad de oportunidades laborales a todos los candidatos, y un entorno de trabajo libre de discriminaci\u00f3n y acoso. Todas nuestras pr\u00e1cticas de contrataci\u00f3n se basan en las necesidades empresariales, los requisitos del puesto y las cualificaciones personales, sin tener en cuenta la identidad de g\u00e9nero, la edad, la religi\u00f3n, el <\/i><\/p><p><i>\u00e9tnico, la situaci\u00f3n familiar o parental o cualquier otra clasificaci\u00f3n protegida por la legislaci\u00f3n nacional aplicable.<\/i>\u00a0<\/p><p>R1769527<\/p>\",\"ats_external_id\":\"R1769527\",\"location\":\"Barcelona, Catalu\u00f1a\",\"job_type\":\"full_time\",\"salary\":\"1635.33\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-07T01:59:17.760+02:00\",\"created_at\":\"2026-10-02T18:04:56.822+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTYz?\",\"apply_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTYz\/apply?\",\"head_count\":\"300\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"organization_reference_id\":\"WES05\"},\"location\":{\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"country\":{\"wid\":\"bd34c524a6a04ae6915f5d96fa086199\",\"iso2\":\"ES\",\"iso3\":\"ESP\",\"descriptor\":\"Spain\",\"iso_numeric\":\"724\"},\"postal_code\":\"8020\",\"primary_location\":{\"id\":\"ES-BAR-SELVA-01\",\"wid\":\"e3ece62c945d101d479c643715ac0000\",\"descriptor\":\"ESP Barcelona - 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We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0<\/p><br \/><p>If you\u2019re looking to grow and be inspired, as a\u00a0<b>Fashion Support Consultant<\/b>\u00a0<b>in Barcelona (on-site),<\/b>\u00a0you will be part of our team of game-changers who are powering the brands of the future in fashion.\u00a0<\/p><br \/><p><b>Career growth and personal development\u00a0<\/b><\/p><br \/><p>We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed. At Concentrix, there\u2019s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.\u00a0<\/p><br \/><p><b>What you will do in this role\u00a0<\/b><\/p><br \/><p>As a<b>\u00a0Fashion Support Consultant <\/b>on our team, you will:\u00a0<\/p><p>- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users\u2019 demands.<br \/>- Log call details onto call management systems and provide response and resolution within SLA.<br \/>- Maintain service and product knowledge and expertise associated with applications specific to individual customers.<br \/>- Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.<br \/>- Understand and comply with administrative duties\u00a0<\/p><br \/><p><b>\u00a0Your qualifications\u00a0\u00a0<\/b><\/p><br \/><p>We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\u00a0\u00a0\u00a0<\/p><br \/><p><b>\u00a0Concentrix\u00a0is a great match if you:\u00a0<\/b><\/p><p>- Are proficient or bilingual in English<br \/>- Have customer care skills \u2013 ability to listen to and understand the customers\u2019 need<br \/>- Can take ownership of, and progress calls to resolution or to escalate call to resolution<br \/>- Have Working knowledge of IT Platform, equipment, and applications such as Windows\/MS Office\u00a0<\/p><br \/><p><b>It will be a\u00a0plus if you have:\u00a0<\/b><\/p><p>- Sales experience\u00a0\u00a0<\/p><br \/><p>If you feel you don\u2019t check every box, we encourage you to apply anyway. We&#39;ll do our best to match you with the right job, whether it\u2019s this or another role.\u00a0<\/p><br \/><p><b>What\u2019s in it for you\u00a0<\/b><\/p><br \/><p>In this role, we offer benefits that help you support your <b>unique lifestyle:\u00a0<\/b><\/p><p>- Full-time 39 hours\/week permanent contract: Monday to Friday, from 15:00 - 00:00<br \/>- Salary 19,623 euros gross\/year &#43; up to 1,200 euros gross\/year in bonus<br \/>- Great office location in Barcelona<br \/>- Full paid training on the company and the project you&#39;ll be working on<br \/>- Career development programs, specialized courses, and language classes\u00a0\u00a0<\/p><br \/><p><b>Experience the best version of you!\u00a0<\/b><\/p><br \/><p>At\u00a0<b>Concentrix<\/b>, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u00a0<\/p><br \/><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d\u00a0\u00a0<\/p><br \/><p><i>Concentrix is an equal opportunity employer\u00a0<\/i><\/p><p><i>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. 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Av. d'Arag\u00f3, 30\",\"address\":\"ESP Valencia - Av. d'Arag\u00f3, 30\",\"city\":\"Valencia\",\"state\":\"Valencia\",\"postal_code\":\"46021\",\"region\":\"Valencia\",\"country\":\"Spain\",\"short_description\":\" \",\"long_description\":\"<p><b>Experimenta una carrera que redefine reglas del juego\u00a0<\/b><\/p><br \/><p>\u00bfListo para dar el siguiente gran paso? Somos el l\u00edder mundial en tecnolog\u00eda y servicios que impulsa a las marcas del futuro. Ayudamos a marcas conocidas -las que utilizas d\u00eda a d\u00eda- a mejorar sus negocios con tecnolog\u00eda y soluciones integradas, en m\u00e1s de 70 pa\u00edses.\u00a0<\/p><br \/><p>Si buscas crecer, como<b> Lead Generator en Valencia (presencial)<\/b>, formar\u00e1s parte de nuestro equipo innovador, quienes impulsan las marcas del futuro en tecnolog\u00eda, finanzas, viajes, moda, sanidad y mucho m\u00e1s.\u00a0<\/p><br \/><p><b>Crecimiento profesional y desarrollo personal\u00a0<\/b><\/p><br \/><p>Esta es una gran oportunidad para experimentar el poder del futuro y desarrollar \u00abamigos para toda la vida\u00bb al mismo tiempo. Te daremos toda la formaci\u00f3n, las tecnolog\u00edas m\u00e1s avanzadas y el apoyo continuo que necesitar\u00e1 para triunfar.\u00a0<\/p><br \/><p><b>Lo que har\u00e1s en este puesto\u00a0<\/b><\/p><br \/><p>En todo lo que hacemos, creemos en hacer lo correcto por y para las personas: nuestros clientes, sus clientes, nuestra gente, nuestra comunidad y nuestro planeta.\u00a0<\/p><br \/><p>Como <b>Lead Generator <\/b>en nuestro equipo, deber\u00e1s:\u00a0<\/p><p>- Contactar con los concesionarios para ofrecer la\u00a0app\u00a0de Wallapop como plataforma para la venta de veh\u00edculos de segunda mano.\u00a0<\/p><p>- Contacto inicial de con la concesi\u00f3n para el ofrecimiento de un \u201cTrial\u00a0pass\u201d de 30 d\u00edas para el m\u00f3dulo profesional de la\u00a0app.\u00a0<\/p><p>- Posterior contacto de seguimiento del \u201cTrial\u00a0pass\u201d y posterior cierre de contrato una vez finalizado el tiempo de prueba.\u00a0<\/p><br \/><p><b>Tus competencias\u00a0<\/b><\/p><br \/><p>Acogemos con los brazos abiertos a quienes cambian las reglas del juego, personas de or\u00edgenes diversos, curiosas y dispuestas a aprender. Tu talento natural para ayudar a los dem\u00e1s e ir un paso m\u00e1s all\u00e1 del WOW para nuestros clientes encajar\u00e1 perfectamente con lo que hacemos y lo que somos.\u00a0<\/p><br \/><p>Formaremos un buen equipo si t\u00fa tienes:\u00a0<\/p><p>- Un nivel nativo o proficiente de Espa\u00f1ol\u00a0<\/p><p>- Conocimiento del mundo de la automoci\u00f3n.\u00a0<\/p><p>- Experiencia comercial en ventas y mantenimiento de cartera (venta no agresiva)\u00a0<\/p><p>- Conocimiento del sector de clasificados.\u00a0<\/p><p>- Persona habituada a utilizar un ordenador y herramientas ofim\u00e1ticas, CRM, etc.\u00a0<\/p><p>- Empat\u00eda y ganas de trabajar y aprender en un entorno din\u00e1mico.\u00a0<\/p><p>- Vocaci\u00f3n de servicio y ayuda.\u00a0<\/p><br \/><p>\u00bfNo cumples todos los requisitos? Nos dedicamos a crear un lugar de trabajo diverso, inclusivo y aut\u00e9ntico en el que todos puedan aprender y desarrollarse profesionalmente. Si crees que no cumples con todos los requisitos de la descripci\u00f3n del puesto, te animamos a que presentes tu candidatura. Haremos todo lo posible por encontrar el puesto adecuado para ti, ya sea \u00e9ste o un puesto futuro.\u00a0<\/p><br \/><p><b>Lo que ofrecemos\u00a0<\/b><\/p><br \/><p>Desafiamos las convenciones para ofrecer resultados inimaginables creando experiencias de cliente que superan el WOW. Por eso, invertimos significativamente en nuestro personal, infraestructura y capacidades para garantizar el \u00e9xito a largo plazo de nuestros equipos, nuestros clientes y de TI.\u00a0<\/p><br \/><p>En este puesto, ofrecemos beneficios que te ayudaran a apoyar tu <b>estilo de vida \u00fanico:\u00a0<\/b><\/p><br \/><p>- Contrato\u00a0indefinido de 39h con horario de Lunes a Jueves: 09:00 - 18:00, Viernes de 09:00 - 17:00<br \/>- Oficina en una ubicaci\u00f3n excelente en Valencia<br \/>- Salario: 18.052,54 euros brutos &#43; hasta 7.000 euros brutos en bonus al a\u00f1o <br \/>- Bonificaci\u00f3n por recomendaci\u00f3n \u00a0<br \/>- Formaci\u00f3n completa y remunerada, sobre la empresa y el proyecto en el que trabajar\u00e1s \u00a0<br \/>- Programa de desarrollo profesional y cursos especializados\u00a0\u00a0\u00a0<\/p><br \/><p><b>Experimenta tu mejor versi\u00f3n\u00a0<\/b><\/p><br \/><p>En Concentrix, invertimos en quienes cambian las reglas del juego porque sabemos que cuando nuestra gente prospera, nuestros clientes y sus clientes prosperan.\u00a0<\/p><br \/><p>Si todo esto suena como el siguiente paso perfecto en tu carrera profesional, queremos saber de ti. Aplica hoy mismo y descubre por qu\u00e9 m\u00e1s de 440.000 game-changers alrededor del mundo consideran a Concentrix su \u00abempleador preferido\u00bb.\u00a0<\/p><br \/><p><i>Ofrecemos igualdad de oportunidades de empleo\u00a0\u00a0<\/i><\/p><p><i>Nos comprometemos a ofrecer igualdad de oportunidades laborales a todos los candidatos, y un entorno de trabajo libre de discriminaci\u00f3n y acoso. Todas nuestras pr\u00e1cticas de contrataci\u00f3n se basan en las necesidades empresariales, los requisitos del puesto y las cualificaciones personales, sin tener en cuenta la identidad de g\u00e9nero, la edad, la religi\u00f3n, el origen \u00e9tnico, la situaci\u00f3n familiar o parental o cualquier otra clasificaci\u00f3n protegida por la legislaci\u00f3n nacional aplicable.\u00a0<\/i><\/p><p>R1769507<\/p>\",\"ats_external_id\":\"R1769507\",\"location\":\"Valencia, Valencia\",\"job_type\":\"full_time\",\"salary\":\"1504.38\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-08T16:35:04.517+02:00\",\"created_at\":\"2026-10-02T14:07:57.746+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTYx?\",\"apply_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTYx\/apply?\",\"head_count\":\"300\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"organization_reference_id\":\"WES05\"},\"location\":{\"city\":\"Valencia\",\"state\":\"Valencia\",\"country\":{\"wid\":\"bd34c524a6a04ae6915f5d96fa086199\",\"iso2\":\"ES\",\"iso3\":\"ESP\",\"descriptor\":\"Spain\",\"iso_numeric\":\"724\"},\"postal_code\":\"46021\",\"primary_location\":{\"id\":\"ES-VAL-DARAG-01\",\"wid\":\"abb4c0410095101d47a03912228a0000\",\"descriptor\":\"ESP Valencia - 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We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0\u00a0<\/p><p>If you\u2019re looking to grow and be inspired, as an<b> Customer Experience Specialist<\/b> in Barcelona (onsite), you will be part of our team of game-changers who are powering the brands of the future in the Automotive industry.\u00a0\u00a0<\/p><br \/><p><b>Career growth and personal development\u00a0\u00a0<\/b><\/p><p>This is a great opportunity to experience the power of what\u2019s next and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed.\u00a0\u00a0<\/p><br \/><p><b>What you will do in this role\u00a0\u00a0<\/b><\/p><p>In everything we do, we believe in doing right by and for people \u2013 our clients, their customers, our people, our community, and our planet.\u00a0\u00a0<\/p><br \/><p>As an<b> Customer Experience Specialist <\/b> on our team, you will:\u00a0\u00a0<\/p><br \/><p>- Lead structured follow-up and support calls with prospective customers after they\u2019ve expressed interest in a product\u00a0<br \/>- Represent a premium automotive brand with professionalism, courtesy, and attention to customer satisfaction\u00a0<br \/>- Reinforce brand value while identifying customer concerns or hesitations, especially around pricing and product preferences\u00a0<br \/>- Collect key insights and summarize interactions in a clear, structured format to support retailer sales teams\u00a0<br \/>- Maintain consistency and relationship continuity by managing both follow-up and offer-related calls with the same prospects\u00a0<br \/>- Ensure all customer interactions align with the quality standards and premium positioning of the brand.\u00a0<\/p><br \/><p><b>Your qualifications\u00a0\u00a0<\/b><\/p><p>We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. 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On-site - Automotive Industry JL01\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":\"Catalu\u00f1a\",\"country\":\"Spain\",\"short_description\":\" .\",\"long_description\":\"<p><b>Experience the power of a game-changing career\u00a0\u00a0<\/b><\/p><br \/><p>Want to be part of an innovative and growing team? We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0\u00a0<\/p><br \/><p>If you\u2019re looking to grow and be inspired, as an<b> Customer Experience Specialist in Barcelona (on-site),<\/b> you will be part of our team of game-changers who are powering the brands of the future in the Automotive industry.\u00a0\u00a0<\/p><br \/><p><b>Career growth and personal development\u00a0\u00a0<\/b><\/p><br \/><p>This is a great opportunity to experience the power of what\u2019s next and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed.\u00a0\u00a0<\/p><br \/><p><b>What you will do in this role\u00a0\u00a0<\/b><\/p><br \/><p>In everything we do, we believe in doing right by and for people \u2013 our clients, their customers, our people, our community, and our planet.\u00a0\u00a0<\/p><br \/><p>As an <b>Customer Experience Specialist<\/b>on our team, you will:\u00a0\u00a0<\/p><p>- Lead structured follow-up and support calls with prospective customers after they\u2019ve expressed interest in a product\u00a0<br \/>- Represent a premium automotive brand with professionalism, courtesy, and attention to customer satisfaction\u00a0<br \/>- Reinforce brand value while identifying customer concerns or hesitations, especially around pricing and product preferences\u00a0<br \/>- Collect key insights and summarize interactions in a clear, structured format to support retailer sales teams\u00a0<br \/>- Maintain consistency and relationship continuity by managing both follow-up and offer-related calls with the same prospects\u00a0<br \/>- Ensure all customer interactions align with the quality standards and premium positioning of the brand.\u00a0<\/p><br \/><p><b>Your qualifications\u00a0\u00a0<\/b><\/p><br \/><p>We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\u00a0\u00a0<\/p><br \/><p>Concentrix is a great match if you:\u00a0\u00a0<\/p><p>- Are bilingual or proficient in Spanish and advanced in English<br \/>- Hold a high school diploma (minimum), with a preferred background in business, communications, or automotive studies\u00a0<br \/>- Bring experience in customer service or sales \u2014 ideally within the automotive or luxury sectors\u00a0<br \/>- Communicate clearly and confidently, especially with executive-level or high-end clientele\u00a0<br \/>- Demonstrate a strong interest in the automotive industry and premium products\u00a0<br \/>- Are structured, professional, and discreet in handling sensitive topics like pricing or commercial offers\u00a0<br \/>- Are comfortable following a detailed, scripted call approach and submitting written reports post-interaction.\u00a0<br \/>\u00a0<\/p><p>Don\u2019t meet every requirement? No worries. We\u2019re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don\u2019t check every box, we still encourage you to apply. We\u2019ll do our best to match you with the right job, whether it\u2019s this one or another role.\u00a0\u00a0<\/p><br \/><p><b>What\u2019s in it for you\u00a0\u00a0<\/b><\/p><br \/><p>We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That\u2019s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.\u00a0\u00a0<\/p><br \/><p>In this role, we offer benefits that help support your <b>unique lifestyle:\u00a0<\/b><\/p><p>- Full-time 39 hours\/week permanent contract: Rotative from Monday - Saturday, between 09:00 - 20:00<br \/>- Base salary of 19.623,94 euros gross\/year &#43; up to 3,000 euros gross\/year in bonus &#43; private medical insurance<br \/>- Central location in Barcelona \u00a0<br \/>- Full paid training on the company and the project you&#39;ll be working on \u00a0<br \/>- Career development programs, specialized courses\u00a0\u00a0<\/p><br \/><p><b>Experience the best version of you!\u00a0\u00a0<\/b><\/p><br \/><p>At <b>Concentrix<\/b>, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u00a0\u00a0<\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d\u00a0\u00a0<\/p><br \/><p><i>Concentrix is an equal opportunity employer\u00a0\u00a0<\/i><\/p><p><i>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. 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On-site - Automotive Industry JL01\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"concentrix-spain\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"0\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"1657\",\"campaign_id\":\"1156\",\"campaign_title\":\"Advisor I, Customer Service - Bilingual R1769501\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Experience Specialist (German-speaking) - Onsite - Automotive Industry JL01\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":\"CATALONIA\",\"country\":\"Spain\",\"short_description\":\" .\",\"long_description\":\"<p><span style=\\\"color:#000000\\\"><b>Experience the power of a game-changing career<\/b><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">Want to be part of an innovative and growing team? We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">If you\u2019re looking to grow and be inspired, as an <b>Customer Experience Specialist (onsite<\/b>), you will be part of our team of game-changers who are powering the brands of the future in the Automotive industry.<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><b>Career growth and personal development<\/b><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">This is a great opportunity to experience the power of what\u2019s next and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed.<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><b>What you will do in this role<\/b><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">In everything we do, we believe in doing right by and for people \u2013 our clients, their customers, our people, our community, and our planet.<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">As an <b>Customer Experience Specialist<\/b> on our team, you will:<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">- Lead structured follow-up and support calls with prospective customers after they\u2019ve expressed interest in a product <br \/>- Represent a premium automotive brand with professionalism, courtesy, and attention to customer satisfaction <br \/>- Reinforce brand value while identifying customer concerns or hesitations, especially around pricing and product preferences <br \/>- Collect key insights and summarize interactions in a clear, structured format to support retailer sales teams <br \/>- Maintain consistency and relationship continuity by managing both follow-up and offer-related calls with the same prospects <br \/>- Ensure all customer interactions align with the quality standards and premium positioning of the brand.<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><b>Your qualifications<\/b><\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><b>Concentrix is a great match if you:<\/b><\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">- Are bilingual or proficient in German and English<br \/>- Hold a high school diploma (minimum), with a preferred background in business, communications, or automotive studies <br \/>- Bring experience in customer service or sales \u2014 ideally within the automotive or luxury sectors <br \/>- Communicate clearly and confidently, especially with executive-level or high-end clientele <br \/>- Demonstrate a strong interest in the automotive industry and premium products <br \/>- Are structured, professional, and discreet in handling sensitive topics like pricing or commercial offers <br \/>- Are comfortable following a detailed, scripted call approach and submitting written reports post-interaction. <br \/><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">Don\u2019t meet every requirement? No worries. We\u2019re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don\u2019t check every box, we still encourage you to apply. We\u2019ll do our best to match you with the right job, whether it\u2019s this one or another role.<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><b>What\u2019s in it for you<\/b><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">- Full-time 39 hours\/week, permanent contract: rotative between Monday - Saturday 09.00 - 20.00<br \/>- Salary 22.000 euros gross\/year &#43; up to 3.000 euros gross\/year in bonus &#43; private medical insurance<br \/>- Central location in Barcelona <br \/>- Full paid training on the company and the project you&#39;ll be working on <br \/>- Career development programs, specialized courses<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><b>Experience the best version of you!<\/b><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">If all this feels like the perfect next step in your career journey, we want to hear from you. 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On-site - Automotive Industry JL01\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":\"Catalu\u00f1a\",\"country\":\"Spain\",\"short_description\":\" .\",\"long_description\":\"<p><b>Experience the power of a game-changing career\u00a0<\/b>\u00a0<\/p><p>Want to be part of an innovative and growing team? We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0\u00a0<\/p><br \/><p>If you\u2019re looking to grow and be inspired, as an <b>Customer Experience Specialist (on-site<\/b>), you will be part of our team of game-changers who are powering the brands of the future in the Automotive industry.\u00a0\u00a0<\/p><br \/><p><b>Career growth and personal development<\/b>\u00a0\u00a0<\/p><p>This is a great opportunity to experience the power of what\u2019s next and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed.\u00a0<\/p><p><b>\u00a0<\/b><\/p><p><b>What you will do in this role\u00a0\u00a0<\/b><\/p><p>In everything we do, we believe in doing right by and for people \u2013 our clients, their customers, our people, our community, and our planet.\u00a0<\/p><p>\u00a0<\/p><p>As an <b>Customer Experience Specialist<\/b> on our team, you will:\u00a0\u00a0<\/p><p>- Lead structured follow-up and support calls with prospective customers after they\u2019ve expressed interest in a product\u00a0<br \/>- Represent a premium automotive brand with professionalism, courtesy, and attention to customer satisfaction\u00a0<br \/>- Reinforce brand value while identifying customer concerns or hesitations, especially around pricing and product preferences\u00a0<br \/>- Collect key insights and summarize interactions in a clear, structured format to support retailer sales teams\u00a0<br \/>- Maintain consistency and relationship continuity by managing both follow-up and offer-related calls with the same prospects\u00a0<br \/>- Ensure all customer interactions align with the quality standards and premium positioning of the brand.\u00a0<\/p><br \/><p><b>Your qualifications\u00a0\u00a0<\/b><\/p><p>We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\u00a0\u00a0<\/p><br \/><p><b>Concentrix is a great match if you:\u00a0\u00a0<\/b><\/p><p>- Are bilingual or proficient in French and English<br \/>- Hold a high school diploma (minimum), with a preferred background in business, communications, or automotive studies\u00a0<br \/>- Bring experience in customer service or sales \u2014 ideally within the automotive or luxury sectors\u00a0<br \/>- Communicate clearly and confidently, especially with executive-level or high-end clientele\u00a0<br \/>- Demonstrate a strong interest in the automotive industry and premium products\u00a0<br \/>- Are structured, professional, and discreet in handling sensitive topics like pricing or commercial offers\u00a0<br \/>- Are comfortable following a detailed, scripted call approach and submitting written reports post-interaction.\u00a0<br \/>\u00a0<\/p><p>Don\u2019t meet every requirement? No worries. We\u2019re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don\u2019t check every box, we still encourage you to apply. We\u2019ll do our best to match you with the right job, whether it\u2019s this one or another role.\u00a0\u00a0<\/p><br \/><p><b>What\u2019s in it for you\u00a0\u00a0<\/b><\/p><p>We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That\u2019s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.\u00a0\u00a0<\/p><br \/><p>- Full-time 39 hours\/week, permanent contract: rotative between Monday - Saturday 09.00 - 20.00<br \/>- Salary 19.623,94 euros gross\/year &#43; up to 3.000 euros gross\/year in bonus &#43; private medical insurance<br \/>- Central location in Barcelona \u00a0<br \/>- Full paid training on the company and the project you&#39;ll be working on \u00a0<br \/>- Career development programs, specialized courses\u00a0\u00a0<\/p><br \/><p><b>Experience the best version of you!\u00a0\u00a0<\/b><\/p><p>At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u00a0\u00a0<\/p><br \/><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d\u00a0\u00a0<\/p><br \/><p><i>Concentrix is an equal opportunity employer\u00a0\u00a0<\/i><\/p><p><i>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. 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Das trifft sich gut!<br \/><\/strong>Den Rest bringen wir dir bei. Starte jetzt als <strong>Call Center Agent \/ Kundenberater (m\/w\/d<\/strong><strong>)<\/strong> - auch ohne Erfahrung.<\/p>\\n<p><strong>Das Wichtigste zuerst<\/strong><\/p>\\n<ul>\\n<li>Start: ab sofort<\/li>\\n<li>Vollzeit<\/li>\\n<li>Standort: Hamm<\/li>\\n<li>Spannende Branchen<\/li>\\n<li>unterschiedliche Arbeitszeitmodelle und verschiedene Servicezeiten<\/li>\\n<li>Inbound oder Outbound<\/li>\\n<li>Quereinsteiger willkommen!<\/li>\\n<li>Unterst&uuml;tzung durch moderne KI-Tools<\/li>\\n<li><strong> <\/strong>Unbefristeter Arbeitsvertrag&nbsp;<\/li>\\n<\/ul>\\n<p data-pm-slice=\\\"1 1 []\\\"><strong>Das erwartet dich<br \/><\/strong>Du bist der erste Ansprechpartner bei unterschiedlichen Kundenanfragen, ob telefonisch, per E-Mail oder Chat.<br \/>Immer mit dabei: Unsere KI-Tools, die dir Routineaufgaben abnehmen und dir Zeit verschaffen, denn <strong>KI ist bei uns kein Ersatz &ndash; sondern dein Teamkollege.<\/strong><\/p>\\n<p><strong><br \/>Dein Alltag<\/strong><\/p>\\n<ul>\\n<li><strong>Bearbeite Kundenanfragen und -w&uuml;nsche<\/strong>&nbsp;<\/li>\\n<li>Dokumentiere die Kommunikation in der <strong>Kundendatenbank<\/strong><\/li>\\n<li><strong>Finde L&ouml;sungen<\/strong> &ndash; auch wenn&rsquo;s mal knifflig wird<\/li>\\n<li><strong>Nutze moderne Tools<\/strong>, die dich smarter und besser machen<\/li>\\n<\/ul>\\n<p>Mal ganz leicht. 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Wir verpflichten uns, allen Bewerbenden gleiche Einstellungschancen einzur&auml;umen und ein Arbeitsumfeld zu schaffen, das frei von Diskriminierung und Bel&auml;stigung ist. Alle unsere Einstellungspraktiken basieren auf den gesch&auml;ftlichen Erfordernissen, den Stellenanforderungen und den beruflichen Qualifikationen, ohne R&uuml;cksicht auf Herkunft, Alter, Geschlechtsidentit&auml;t, sexuelle Orientierung, Religion, Familienstand oder Elternstatus, nationale Herkunft, Behinderung oder eine andere durch die geltenden nationalen Gesetze gesch&uuml;tzte Klassifizierung.<\/em>&nbsp;<br \/><em>Vielfalt und Chancengleichheit geh&ouml;ren zu den gelebten Grundwerten bei Concentrix. Deshalb sind Bewerbungen von Menschen mit Behinderung ausdr&uuml;cklich erw&uuml;nscht. Schwerbehinderte und Gleichgestellte werden bei gleicher Eignung bevorzugt eingestellt. 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Build a Career You'll Be Proud Of.<\/strong><\/p>\\n<p>Looking for a role where you can help people, develop new skills and earn bonus for great performance?<\/p>\\n<p>Join Concentrix and become part of a supportive team helping customers of one of the UK's leading telecommunications providers. Every day, you'll help people resolve issues, get the most from their services and find solutions that fit their needs.<\/p>\\n<p>Whether you're experienced in customer service, retail, hospitality, care, sales or looking for a fresh challenge, we'll provide the training and support you need to succeed.<\/p>\\n<p><strong>Why Join Us?<\/strong><\/p>\\n<p>\u2705 &pound;26,520 salary paid monthly<\/p>\\n<p>\u2705 Uncapped monthly bonus<\/p>\\n<p>\u2705 Full paid training and ongoing coaching<\/p>\\n<p>\u2705 Clear career progression opportunities<\/p>\\n<p>\u2705 Discounted broadband, TV and mobile packages<\/p>\\n<p>\u2705 Family &amp; friends discounts<\/p>\\n<p>\u2705 Employee Assistance Programme<\/p>\\n<p>\u2705 Free onsite parking<\/p>\\n<p>\u2705 Inclusive and supportive workplace culture<\/p>\\n<p><strong>What You'll Be Doing<\/strong><\/p>\\n<p>As a Customer Sales, Service &amp; Technical Support Advisor, you'll support customers with:<\/p>\\n<ul>\\n<li>Billing and account enquiries<\/li>\\n<li>Mobile and broadband services<\/li>\\n<li>Technical troubleshooting and guidance<\/li>\\n<li>Contract renewals and upgrades<\/li>\\n<li>Payments and account management<\/li>\\n<li>Product and service information<\/li>\\n<\/ul>\\n<p>Every interaction is an opportunity to create a positive experience. You'll listen carefully, understand customer needs and provide personalised solutions that make a real difference.<\/p>\\n<p><strong>Helping Customers Get More From Their Services<\/strong><\/p>\\n<p>Using effective questioning and active listening skills, you'll uncover what's important to each customer and recommend products, services, upgrades or features that could enhance their experience.<\/p>\\n<p>Whether that's helping someone save money, gain access to additional features, improve connectivity or find a package that's a better fit for their lifestyle, you'll focus on solutions that genuinely add value.<\/p>\\n<p>This isn't about high-pressure selling. It's about understanding customer needs, building trust and helping people make informed decisions.<\/p>\\n<p>Alongside delivering great service, you'll work towards customer experience, quality and sales goals, with the opportunity to earn an uncapped monthly bonus based on your success.<\/p>\\n<p><strong>What We're Looking For<\/strong><\/p>\\n<p>We're interested in people, not perfect CVs.<\/p>\\n<p>You don't need telecommunications experience because we'll provide all the training you need.<\/p>\\n<p>You'll thrive in this role if you:<\/p>\\n<ul>\\n<li>Enjoy helping and connecting with others<\/li>\\n<li>Communicate clearly and build rapport easily<\/li>\\n<li>Take time to understand people's needs<\/li>\\n<li>Feel comfortable discussing products and services that may benefit customers<\/li>\\n<li>Enjoy working towards goals as part of a team<\/li>\\n<li>Have a positive and solution-focused mindset<\/li>\\n<li>Are comfortable using technology and learning new systems<\/li>\\n<li>Stay calm and supportive when resolving issues<\/li>\\n<\/ul>\\n<p>Experience in customer service, hospitality, retail, care, administration, contact centres or sales is welcome, but transferable skills and the right attitude are equally important.<\/p>\\n<p><strong>Training &amp; Development<\/strong><\/p>\\n<p>From day one, we'll invest in your success through:<\/p>\\n<ul>\\n<li>Comprehensive paid training<\/li>\\n<li>A supported nesting programme<\/li>\\n<li>Dedicated coaching and mentoring<\/li>\\n<li>Ongoing learning and development opportunities<\/li>\\n<li>Regular feedback and support<\/li>\\n<li>Clear career progression pathways<\/li>\\n<\/ul>\\n<p>Whether you're starting your career, returning to work, changing industries or looking to take the next step, we'll help you grow with us.<\/p>\\n<p><strong>What's In It For You?<\/strong><\/p>\\n<p><strong>Financial Rewards<\/strong><\/p>\\n<ul>\\n<li>&pound;26,520 annual salary<\/li>\\n<li>Uncapped monthly bonus<\/li>\\n<li>Monthly pay<\/li>\\n<li>Refer-a-Friend bonus scheme<\/li>\\n<\/ul>\\n<p><strong>Health &amp; Wellbeing<\/strong><\/p>\\n<ul>\\n<li>Employee Assistance Programme for you and your dependants<\/li>\\n<li>Emotional, legal and financial wellbeing support<\/li>\\n<li>Group Life Assurance<\/li>\\n<li>Pension scheme<\/li>\\n<li>Eyecare vouchers<\/li>\\n<li>Healthcare benefits after qualifying service<\/li>\\n<\/ul>\\n<p><strong>Lifestyle Benefits<\/strong><\/p>\\n<ul>\\n<li>28 days annual leave<\/li>\\n<li>Discounted broadband, TV and mobile packages<\/li>\\n<li>Family and friends discounts<\/li>\\n<li>Discounted gym membership<\/li>\\n<li>Employee discounts with leading brands<\/li>\\n<li>Free onsite parking<\/li>\\n<\/ul>\\n<p><strong>A Workplace Where Everyone Belongs<\/strong><\/p>\\n<p>At Concentrix, we're committed to creating a workplace where everyone feels welcomed, respected and valued.<\/p>\\n<p>We encourage applications from people of all backgrounds and experiences, including those returning to work, changing careers, entering the workplace for the first time or looking for a fresh start.<\/p>\\n<p>We believe diverse perspectives make us stronger and help us deliver better experiences for our customers.<\/p>\\n<p><strong>Working Hours<\/strong><\/p>\\n<ul>\\n<li>40 hours per week<\/li>\\n<li>5 days out of 7<\/li>\\n<li>Rotational shifts between <strong>8:00am and 9:00pm<\/strong><\/li>\\n<li>Monday to Sunday<\/li>\\n<\/ul>\\n<p><strong>Ready to Join Us?<\/strong><\/p>\\n<p>If you're looking for a role where you can learn, grow, earn bonus and make a real difference to customers every day, we'd love to hear from you.<\/p>\\n<p><strong>Apply today and discover what's next with Concentrix in Falkirk.<\/strong><\/p>\\n<p>At Concentrix, we believe great customer experiences start with supported employees. We&rsquo;re proud to offer an inclusive, respectful and flexible working environment where your wellbeing, growth and life outside work truly matter.<\/p>\\n<p><strong>Concentrix is a Disability Confident and equal opportunity employer.<\/strong> We evaluate qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.&nbsp;<\/p>\",\"ats_external_id\":\"3616544664\",\"location\":\"FALKIRK, United Kingdom\",\"job_type\":\"full_time\",\"salary\":\"26520\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-07T23:59:38.178Z\",\"created_at\":\"2026-10-02T09:13:34.079Z\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-uk.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8zMDE3?\",\"apply_url\":\"https:\/\/concentrix-uk.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8zMDE3\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":\"telecommunications\",\"contract_type\":\"permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-uk\",\"internal_job_listing\":\"1\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"3\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"1591\",\"campaign_id\":\"101\",\"campaign_title\":\"GTM - Bilingual: Arabic\/B2 English - Irbid(Copy - 10\/01\/26  8:26:24)\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Service Advisor (Arabic\/English)- Irbid\",\"street\":\"JOR Irbid - Irbid Development Zone, Irbid, Jordan Building#4\",\"address\":\"JOR Irbid - Irbid Development Zone, Irbid, Jordan Building#4\",\"city\":\"Irbid\",\"state\":\"Irbid Governorate\",\"postal_code\":\"21410\",\"region\":\"Irbid\",\"country\":\"Jordan\",\"short_description\":\"The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.\",\"long_description\":\"<p><span><span>Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70&#43; countries where ALL members contribute and support each other\u2019s success and well-being, proudly united as our \u201cgame-changers&#34;. We&#39;re recognized with awards like &#34;World&#39;s Best Workplaces,&#34; \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.<br \/>We\u2019re on the lookout for English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.<br \/>We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms.<\/span><\/span><\/p><p><span><span><b>Career growth and personal development:<\/b><\/span><\/span><\/p><p><span><span>This is a great opportunity to reimagine an all-new career journey and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed.<\/span><\/span><\/p><p><span><span>Plus, at Concentrix there\u2019s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.<\/span><\/span><\/p><p><span><span><b>What you will do in this role:<\/b><\/span><\/span><\/p><p><span><span>In everything we do, we believe in doing right by and for people\u2014our clients, their customers, our people, our community, and our planet.<\/span><\/span><\/p><p><span><span>As a Customer Service Representative on our team, you will:<\/span><\/span><\/p><ul><li><span><span>Review customer requests and expectations and respond to them according to their needs and situations<\/span><\/span><\/li><li><span><span>Manage multichannel interactions (e.g., voice, email, social media, or chat) to ensure a consistent customer experience<\/span><\/span><\/li><li><span><span>Develop your tech skills and learn how to use software solutions that improve people\u2019s lives<\/span><\/span><\/li><li><span><span>Champion better brand experiences for our customers and clients<\/span><\/span><\/li><\/ul><p><span><span><b>Your qualifications:<\/b><\/span><\/span><br \/>\u00a0<\/p><p><span><span>We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.<\/span><\/span><\/p><p><span><span>Concentrix is a great match if you:<\/span><\/span><\/p><ul><li>Bachelor&#39;s degree or diploma in any related field<\/li><li><span><span>Are proficient or bilingual in Arabic and English (advanced English level)<\/span><\/span><\/li><li><span><span>Are proactive, self-motivated, and solution-oriented \u00a0<\/span><\/span><\/li><li><span><span>Can work rotating and weekend shifts<\/span><\/span><\/li><\/ul><p><span><span>It will be a plus if you:<\/span><\/span><\/p><ul><li><span><span>Have previous experience in Customer Service or Sales<\/span><\/span><\/li><li><span><span>Know how to work with helpdesk systems<\/span><\/span><\/li><\/ul><p><span><span>Don\u2019t meet every requirement? No worries. We\u2019re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don\u2019t check every box, we encourage you to apply anyway. We\u2019ll do our best to match you with the right job, whether it\u2019s this one or another role.<\/span><\/span><\/p><p><span><span><b>What\u2019s in it for you:<\/b><\/span><\/span><\/p><p><span><span>We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That\u2019s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams, our customers, and YOU. And we&#39;ll invest in you to help you reimagine and grow your career.<\/span><\/span><\/p><p><span><span>\u00a0<\/span><\/span><\/p><p><span><span>In this role, we offer benefits that help support your unique lifestyle:<\/span><\/span><\/p><ul><li><span><span>Full-time indefinite contracts<\/span><\/span><\/li><li><span><span>Competitive salary and performance bonus opportunities<\/span><\/span><\/li><li><span><span>Central location in Irbid<\/span><\/span><\/li><li><span><span>Full paid training on the company and the project you\u2019ll be working on<\/span><\/span><\/li><li><span><span>Career development programs, digital learning courses<\/span><\/span><\/li><\/ul><p><span><span><b>Reimagine the best version of you!<\/b><\/span><\/span><\/p><p><span><span>We&#39;re determined to bring our own intelligence, empathy, and experience to the table every day. We invest in our game-changers and the environment they work in, because we know that when people thrive, it has a powerful impact on them, their customers, and their clients\u2019 businesses.<\/span><\/span><\/p><p><span><span>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/span><\/span><\/p><p><span><span><b>Concentrix s an equal opportunity employer\u00a0<\/b><\/span><\/span><\/p><p><span><span><i>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.<\/i><\/span><\/span><\/p><p><span><span><b>\u00a0<\/b><\/span><\/span><\/p><p><span><span><b>Eligibility to work:<\/b><\/span><\/span><\/p><p><span><span>In accordance with Jordan&#39;s law, only applicants who are legally authorized to work in Jordan will be considered for this position.<\/span><\/span><\/p><p><\/p>\",\"ats_external_id\":\"R1498966\",\"location\":\"Irbid, Irbid\",\"job_type\":\"\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-08T03:59:44.906+04:00\",\"created_at\":\"2026-10-01T20:26:24.408+04:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-met2.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMDE?\",\"apply_url\":\"https:\/\/concentrix-met2.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMDE\/apply?\",\"head_count\":\"1000\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-met2\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"1592\",\"campaign_id\":\"98\",\"campaign_title\":\"GTM - Customer Service Representative Bilingual: Arabic\/English - Amman(Copy - 10\/01\/26  8:22:27)\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Service Advisor (Arabic\/English) - Amman\",\"street\":\"JOR Amman - 1 Rafiq Al Hariri Ave, Edgo Building, Abdali Boulevard, Amman, Jordan\u00a0\",\"address\":\"JOR Amman - 1 Rafiq Al Hariri Ave, Edgo Building, Abdali Boulevard, Amman, Jordan\u00a0\",\"city\":\"Amman\",\"state\":\"Amman Governorate\",\"postal_code\":\"11190\",\"region\":\"Amman\",\"country\":\"Jordan\",\"short_description\":\"Join Concentrix Team today!\",\"long_description\":\"<p>Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other&rsquo;s success and well-being, proudly united as our &ldquo;game-changers\\\". We're recognized with awards like \\\"World's Best Workplaces,\\\" &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.<br \/>We&rsquo;re on the lookout for English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.<br \/>We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms.<\/p>\\n<p><strong>Career growth and personal development:<\/strong><\/p>\\n<p>This is a great opportunity to reimagine an all-new career journey and develop &ldquo;friends for life&rdquo; at the same time. We&rsquo;ll give you all the training, cutting-edge technologies, and the continuing support you&rsquo;ll need to succeed.<\/p>\\n<p>Plus, at Concentrix there&rsquo;s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That&rsquo;s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you&rsquo;ve always envisioned.<\/p>\\n<p><strong>What you will do in this role:<\/strong><\/p>\\n<p>In everything we do, we believe in doing right by and for people&mdash;our clients, their customers, our people, our community, and our planet.<\/p>\\n<p>As a Customer Service Representative on our team, you will:<\/p>\\n<ul>\\n<li>Review customer requests and expectations and respond to them according to their needs and situations<\/li>\\n<li>Manage multichannel interactions (e.g., voice, email, social media, or chat) to ensure a consistent customer experience<\/li>\\n<li>Develop your tech skills and learn how to use software solutions that improve people&rsquo;s lives<\/li>\\n<li>Champion better brand experiences for our customers and clients<\/li>\\n<\/ul>\\n<p><strong>Your qualifications:<\/strong><br \/>&nbsp;<\/p>\\n<p>We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.<\/p>\\n<p>Concentrix is a great match if you:<\/p>\\n<ul>\\n<li>Bachelor's degree or diploma in any related field<\/li>\\n<li>Are proficient or bilingual in Arabic and English &nbsp;<\/li>\\n<li>Are proactive, self-motivated, and solution-oriented &nbsp;<\/li>\\n<li>Can work rotating and weekend shifts<\/li>\\n<\/ul>\\n<p>It will be a plus if you:<\/p>\\n<ul>\\n<li>Have previous experience in Customer Service or Sales<\/li>\\n<li>Know how to work with helpdesk systems<\/li>\\n<\/ul>\\n<p>Don&rsquo;t meet every requirement? No worries. We&rsquo;re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don&rsquo;t check every box, we encourage you to apply anyway. We&rsquo;ll do our best to match you with the right job, whether it&rsquo;s this one or another role.<\/p>\\n<p><strong>What&rsquo;s in it for you:<\/strong><\/p>\\n<p>We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That&rsquo;s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams, our customers, and YOU. And we'll invest in you to help you reimagine and grow your career.<\/p>\\n<p>&nbsp;<\/p>\\n<p>In this role, we offer benefits that help support your unique lifestyle:<\/p>\\n<ul>\\n<li>Full-time indefinite contracts<\/li>\\n<li>Competitive salary and performance bonus opportunities<\/li>\\n<li>Central location in Amman<\/li>\\n<li>Full paid training on the company and the project you&rsquo;ll be working on<\/li>\\n<li>Career development programs, digital learning courses<\/li>\\n<\/ul>\\n<p><strong>Reimagine the best version of you!<\/strong><\/p>\\n<p>We're determined to bring our own intelligence, empathy, and experience to the table every day. We invest in our game-changers and the environment they work in, because we know that when people thrive, it has a powerful impact on them, their customers, and their clients&rsquo; businesses.<\/p>\\n<p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their &ldquo;employer of choice.&rdquo;<\/p>\\n<p><strong>Concentrix s an equal opportunity employer&nbsp;<\/strong><\/p>\\n<p><em>We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.<\/em><\/p>\\n<p><strong>&nbsp;<\/strong><\/p>\\n<p><strong>Eligibility to work:<\/strong><\/p>\\n<p>In accordance with Jordan's law, only applicants who are legally authorized to work in Jordan will be considered for this position.<\/p>\",\"ats_external_id\":\"R1491197\",\"location\":\"Amman, Amman\",\"job_type\":\"\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-08T03:59:44.864+04:00\",\"created_at\":\"2026-10-01T20:22:27.663+04:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-met2.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC85OA?\",\"apply_url\":\"https:\/\/concentrix-met2.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC85OA\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-met2\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"924\",\"campaign_id\":\"27256\",\"campaign_title\":\"Consultant, Analytic Consulting (TCF) R1768127\",\"campaign_type\":\"job_application\",\"job_title\":\"Databricks - Data Engineer (IC)\",\"street\":\"ESP Work-at-Home\",\"address\":\"ESP Work-at-Home\",\"city\":\"ESP\",\"state\":\"A Coruna\",\"postal_code\":\".\",\"region\":null,\"country\":\"Spain\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nIn our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today\u2019s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p>We are seeking a talented and motivated Databricks Engineer to join our Analytics Technology team. In this role, you will design, develop, and optimize scalable data solutions that power business intelligence, advanced analytics, reporting, and AI-driven initiatives across the organization.<\/p><br \/><p>You will work closely with data engineers, analysts, architects, software developers, and business stakeholders to deliver reliable, high-quality data products that enable data-driven decision making. The ideal candidate combines strong expertise in the Databricks Lakehouse Platform, modern cloud-based data architectures, and data engineering best practices. Experience with .NET\/C# development is highly desirable and will support seamless integration between enterprise applications and modern data platforms.<\/p><br \/><p>This is an excellent opportunity for a data professional who enjoys solving complex business challenges, building scalable solutions, and contributing to the evolution of a modern analytics ecosystem.<\/p><br \/><p><b>Key Responsibilities:<\/b><\/p><ul><li>Design, develop, and maintain scalable and efficient data pipelines using Databricks and cloud-native technologies.<\/li><li>Build and optimize ETL\/ELT processes for structured, semi-structured, and unstructured datasets.<\/li><li>Develop robust data models, data quality frameworks, and monitoring solutions to ensure platform reliability.<\/li><li>Support advanced analytics, machine learning, AI initiatives, and enterprise reporting through high-quality data products.<\/li><li>Collaborate with business stakeholders and technical teams to translate requirements into scalable technical solutions.<\/li><li>Troubleshoot data platform issues, identify performance bottlenecks, and implement effective resolutions.<\/li><li>Contribute to CI\/CD processes, automation initiatives, and infrastructure-as-code practices.<\/li><li>Ensure adherence to data governance, security, compliance, and operational best practices.<\/li><li>Participate in architectural discussions and drive continuous improvement across the data platform.<\/li><\/ul><br \/><p><b>Required Qualifications:<\/b><\/p><ul><li>Bachelor&#39;s degree in Computer Science, Information Systems, Engineering, or a related discipline, or equivalent practical experience.<\/li><li>Hands-on experience with Databricks and modern data engineering methodologies.<\/li><li>Strong experience developing data pipelines using Python, Spark, and PySpark.<\/li><li>Experience working with cloud platforms, preferably Microsoft Azure.<\/li><li>Strong SQL skills and understanding of data warehousing concepts.<\/li><li>Experience with source control and collaboration tools such as Git.<\/li><li>Knowledge of data modeling, performance optimization, and data quality management.<\/li><li>Strong analytical, troubleshooting, and problem-solving skills.<\/li><li>Excellent communication skills and the ability to work effectively within global teams.<\/li><li>Ability to work independently with minimal supervision and translate business requirements into technical solutions.<\/li><\/ul><br \/><p><b>Preferred Qualifications:<\/b><\/p><ul><li>Experience with Azure Databricks and the Microsoft data ecosystem.<\/li><li>Knowledge of Delta Lake, Unity Catalog, and Lakehouse architecture principles.<\/li><li>Experience with orchestration tools such as Azure Data Factory, Apache Airflow, or similar platforms.<\/li><li>Understanding of DevOps practices, CI\/CD pipelines, and automation frameworks.<\/li><li>Experience developing APIs or backend services using .NET\/C#.<\/li><li>Familiarity with Power BI or similar business intelligence tools.<\/li><li>Experience supporting AI, machine learning, or advanced analytics workloads.<\/li><li>Knowledge of containerization technologies such as Docker and Kubernetes.<\/li><\/ul><p>Technical Environment<\/p><p><b>Data &amp; Analytics<\/b><\/p><ul><li>Databricks<\/li><li>Azure Databricks<\/li><li>PySpark<\/li><li>Spark SQL<\/li><li>Delta Lake<\/li><li>Unity Catalog<\/li><li>SQL<\/li><li>Python<\/li><\/ul><p><b>Cloud &amp; Data Integration<\/b><\/p><ul><li>Microsoft Azure<\/li><li>Azure Data Factory<\/li><li>Azure Storage<\/li><\/ul><p><b>Development &amp; DevOps<\/b><\/p><ul><li>Git<\/li><li>Azure DevOps<\/li><li>CI\/CD<\/li><li>.NET<\/li><li>C#<\/li><li>REST APIs<\/li><\/ul><p><b>Modern Platform Technologies<\/b><\/p><ul><li>Docker<\/li><li>Kubernetes<\/li><li>Power BI<\/li><\/ul><p><b><br \/>What Success Looks Like:<\/b><\/p><ul><li>Delivering scalable, reliable, and high-performing data solutions that drive business insights.<\/li><li>Improving data pipeline performance, quality, and operational efficiency.<\/li><li>Promoting engineering best practices, automation, and governance standards.<\/li><li>Building strong partnerships with analytics, engineering, and business teams.<\/li><li>Contributing to the organization&#39;s long-term modern data and analytics strategy.<br \/><\/li><\/ul><p><b>Why Join Us?<\/b><\/p><p>You will have the opportunity to work with modern cloud technologies, large-scale datasets, and cutting-edge analytics solutions in a collaborative and innovative environment. Your contributions will directly support data-driven decision making and help shape the future of our enterprise data platform.<\/p><br \/>\",\"ats_external_id\":\"R1768127\",\"location\":\"ESP, A Coruna\",\"job_type\":\"full_time\",\"salary\":\"0.07\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-05T22:05:51.959+08:00\",\"created_at\":\"2026-10-01T20:06:04.879+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzI1Ng?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ESP-Work-at-Home\/Databricks---Data-Engineer--IC-_R1768127\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Analytic Consulting\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063315ebe8c0e6e7e0c\",\"descriptor\":\"Concentrix CVG Servicios Inform\u00e1ticos, SL\",\"reference_id\":\"YES01\",\"organization_reference_id\":\"YES01\"},\"location\":{\"city\":\"ESP\",\"state\":\"A Coruna\",\"country\":{\"wid\":\"bd34c524a6a04ae6915f5d96fa086199\",\"iso2\":\"ES\",\"iso3\":\"ESP\",\"descriptor\":\"Spain\",\"iso_numeric\":\"724\"},\"postal_code\":\".\",\"primary_location\":{\"id\":\"ES-WAH-DRECT-Y0\",\"wid\":\"b67da9176e3d1062f9e437fea91dc35c\",\"descriptor\":\"ESP Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"barbara.wajda@concentrix.com\"},\"first_name\":\"Wajda, Barbara\"},\"categories\":[{\"descriptor\":\"CF Analytic Consulting\"}],\"recruiters\":[{\"id\":\"102070342\",\"wid\":\"c18eedc154b510018e4ee9805d9f0000\",\"descriptor\":\"Barbara Wajda (102070342)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0381\",\"descriptor\":\"Consultant, Analytic Consulting (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-389589\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ESP-Work-at-Home\/Databricks---Data-Engineer--IC-_R1768127\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ESP-Work-at-Home\/Databricks---Data-Engineer--IC-_R1768127\/apply\",\"job_requisition_id\":\"R1768127\"}],\"organizations\":[{\"wid\":\"465c3b0b36071010d3c2275bbcd00000\",\"descriptor\":\"23003 - 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The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.<\/p>\\n<p>Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.<\/p>\\n<h2>Position Summary<\/h2>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">Looking for an opportunity to build a career in the service industry? Join Concentrix as a <strong>Customer Service Advisor<\/strong> in our vibrant <strong>Durban<\/strong> office, supporting an internationally innovative campaign in an on-site environment.<\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">In this role, you&rsquo;ll help customers resolve queries, manage escalated cases, and deliver positive customer experiences with professionalism, care, and confidence. This opportunity offers a <strong>base salary of R8 000<\/strong>, a <strong>guaranteed campaign allowance of R1 000<\/strong>, and performance-based incentives.<\/p>\\n<h2>What you will do in this role<\/h2>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">In everything we do, we believe in doing right by and for people &ndash; our clients, their customers, our people, our community, and our planet.<\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\"><strong>As a Customer Service Advisor, you will:<\/strong><\/p>\\n<ul>\\n<li>Take ownership of high-profile and escalated cases from start to resolution<\/li>\\n<li>Manage work orders within agreed business SLAs<\/li>\\n<li>Assess health and safety risks and take a proactive approach to help mitigate risks to the client&rsquo;s business<\/li>\\n<li>Consistently apply agreed behavioural, quality, and compliance standards<\/li>\\n<li>Share knowledge, updates, and best practices with colleagues<\/li>\\n<li>Communicate campaign-relevant information to colleagues, customers, and managers<\/li>\\n<li>Develop and maintain up-to-date knowledge of the campaign<\/li>\\n<li>Work toward first contact resolution in every customer interaction<\/li>\\n<li>Protect information security and follow the correct processes when raising concerns<\/li>\\n<li>Provide excellent customer experiences at all times<\/li>\\n<li>Verify and update customer information accurately<\/li>\\n<li>Proactively offer solutions to customer questions, issues, or concerns<\/li>\\n<\/ul>\\n<h2>Your qualifications<\/h2>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">We embrace our game-changers with open arms: people from diverse backgrounds who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.<\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\"><strong>Concentrix is a great match if you:<\/strong><\/p>\\n<ul>\\n<li>Have a minimum of <strong>12 months of international BPO call centre experience<\/strong><\/li>\\n<li>Are <strong>credit-clear<\/strong><\/li>\\n<li>Have passed <strong>Grade 12<\/strong><\/li>\\n<li>Can work shifts in a <strong>24-hour environment<\/strong><\/li>\\n<li>Are proficient in English verbal and written communication<\/li>\\n<li>Are motivated, dependable, and able to take ownership of responsibilities<\/li>\\n<li>Can manage customer conversations with patience, clarity, and professionalism<\/li>\\n<li>Are comfortable working in a fast-paced, service-focused environment<\/li>\\n<li>Enjoy solving problems and supporting positive customer outcomes<\/li>\\n<\/ul>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\"><strong>It will be a plus if you:<\/strong><\/p>\\n<ul>\\n<li>Have experience in <strong>travel, e-commerce, retail, or fintech<\/strong><\/li>\\n<li>Have experience managing escalated customer queries<\/li>\\n<li>Are comfortable learning new systems, processes, and campaign updates quickly<\/li>\\n<\/ul>\\n<h2>What's in it for you<\/h2>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.<\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\"><strong>In this role, we offer benefits that help support your unique lifestyle:<\/strong><\/p>\\n<ul>\\n<li>Monthly salary of <strong>R8 000<\/strong><\/li>\\n<li>Guaranteed campaign allowance of <strong>R1 000<\/strong><\/li>\\n<li>Up to <strong>R3 000<\/strong> incentive based on performance<\/li>\\n<li>Choice between <strong>Medical Aid<\/strong> or <strong>Medical Insurance<\/strong><\/li>\\n<li>Medical Aid covers the employee<\/li>\\n<li>Medical Insurance covers the employee and 2 dependents<\/li>\\n<li>Retirement fund<\/li>\\n<li>2.5% employer contribution and 2.5% employee contribution<\/li>\\n<li>Subsidized transport provided between <strong>7 pm and 6 am<\/strong><\/li>\\n<li>Employee transport contribution capped at <strong>R350<\/strong><\/li>\\n<li>Group life cover<\/li>\\n<li>Employee Assistance Programme, EAP<\/li>\\n<li>Access to financial well-being sessions, will-writing sessions, and stress management sessions<\/li>\\n<li>Team building and upskilling training opportunities<\/li>\\n<li>Interactive and inclusive company culture<\/li>\\n<\/ul>\\n<h2>Power the best version of you!<\/h2>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.<\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their &ldquo;employer of choice.&rdquo;<\/p>\\n<h2>Eligibility to work<\/h2>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">In accordance with South African law, only applicants who are legally authorized to work in South Africa will be considered for this position, and the appointment will be made in line with the company&rsquo;s EE Plan.<\/p>\\n<h2>Disclaimer<\/h2>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.<\/p>\",\"ats_external_id\":\"ZA-3015\",\"location\":\"Durban, Durban\",\"job_type\":\"full_time\",\"salary\":\"8000\",\"salary_type\":\"monthly\",\"salary_currency\":\"ZAR\",\"updated_at\":\"2026-10-07T23:59:38.166Z\",\"created_at\":\"2026-10-01T16:07:09.604Z\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-uk.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8zMDE1?\",\"apply_url\":\"https:\/\/concentrix-uk.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8zMDE1\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"customer_service\",\"job_industry\":\"telecommunications\",\"contract_type\":\"permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-uk\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"25\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"3\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"1659\",\"campaign_id\":\"1152\",\"campaign_title\":\"Advisor II, Customer Service - Bilingual R1769101\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Representative (Dutch-speaking) - Hybrid LP02\",\"street\":\"ESP Valencia - Av. d'Arag\u00f3, 30\",\"address\":\"ESP Valencia - Av. d'Arag\u00f3, 30\",\"city\":\"Valencia\",\"state\":\"Valencia\",\"postal_code\":\"46021\",\"region\":\"Valencia\",\"country\":\"Spain\",\"short_description\":\"  .\",\"long_description\":\"<p><b>Experience the power of a game-changing career\u00a0<\/b>\u00a0\u00a0<\/p><p>\u00a0\u00a0<\/p><p>Ready to ditch the ordinary and embrace the extraordinary? We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0\u00a0\u00a0<\/p><p>\u00a0\u00a0<\/p><p>If you\u2019re looking to grow and be inspired, as a <b>Customer Service Representative in Barcelona (hybrid),<\/b> you will be part of our team of game-changers who are powering the brands of the future in the automotive industry.\u00a0<\/p><p><b>\u00a0<\/b>\u00a0<\/p><p><b>Career growth and personal development\u00a0<\/b>\u00a0\u00a0<\/p><p>\u00a0\u00a0<\/p><p>This is a great opportunity to experience the power of what\u2019s next and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed.\u00a0\u00a0\u00a0<\/p><p>\u00a0\u00a0<\/p><p><b>What you will do in this role\u00a0<\/b>\u00a0\u00a0<\/p><p>\u00a0\u00a0<\/p><p>In everything we do, we believe in doing right by and for people \u2013 our clients, their customers, our people, our community, and our planet.\u00a0\u00a0\u00a0<\/p><p>\u00a0\u00a0<\/p><p>As a <b>Customer Service Representative<\/b> on our team, you will:\u00a0\u00a0\u00a0<\/p><p>- Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users\u2019 demands\u00a0<br \/>- Log call details onto call management systems and provide response and resolution within SLA\u00a0<br \/>- Maintain service and product knowledge and expertise\u00a0<br \/>-Escalate potential service issues\u00a0<br \/>- Guide customers through the claims process\u00a0<br \/>- Monitor and report on customer service performance\u00a0<br \/>- Keep up to date with all the latest products, processes and policy changes\u00a0<br \/><b>\u00a0<\/b>\u00a0<\/p><p><b>Your qualifications\u00a0<\/b>\u00a0\u00a0<\/p><p>\u00a0\u00a0<\/p><p>We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\u00a0\u00a0\u00a0<\/p><p>\u00a0\u00a0<\/p><p><b>Concentrix is a great match if you:\u00a0<\/b>\u00a0\u00a0<\/p><p>- Are proficient or bilingual in Dutch plus an advanced level English\u00a0<\/p><p>- Have good disposition to work in a customer service environment\u00a0<br \/>- Have customer care skills \u2013 ability to listen to and understand the customers\u2019 need\u00a0<br \/>- Can take ownership of, and progress calls to resolution or to escalate call to resolution\u00a0<br \/>\u00a0<\/p><p><b>It will be a plus if you have:<\/b>\u00a0<br \/>- Working knowledge of IT Platform, equipment, and applications: Windows\/MS Office\/ internet configuration\u00a0<\/p><br \/><p>Don\u2019t meet every requirement? No worries. We\u2019re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don\u2019t check every box, we still encourage you to apply. We\u2019ll do our best to match you with the right job, whether it\u2019s this one or another role.\u00a0\u00a0\u00a0<\/p><p><b>\u00a0<\/b>\u00a0<\/p><p><b>What\u2019s in it for you\u00a0<\/b>\u00a0\u00a0<\/p><p>\u00a0\u00a0<\/p><p>- 39 hours\/week permanent contract: Monday to Friday: from 08:30 to 17:30<br \/>- Salary 23,900 euros gross\/year &#43; a bonus of up to 1,200 euros gross\/year <br \/>- Central office location in either Barcelona <br \/>- Full paid training on the company and the project you&#39;ll be working on\u00a0<br \/>- Career development programs and specialized courses\u00a0<\/p><p><b>\u00a0<\/b>\u00a0<\/p><p><b>Experience the best version of you!\u00a0<\/b>\u00a0\u00a0<\/p><p>\u00a0\u00a0<\/p><p>At <b>Concentrix<\/b>, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u00a0\u00a0\u00a0<\/p><p>\u00a0\u00a0<\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d\u00a0\u00a0\u00a0<\/p><p><i>\u00a0<\/i>\u00a0<\/p><p><i>Concentrix is an equal opportunity employer\u00a0<\/i>\u00a0\u00a0<\/p><p>\u00a0\u00a0<\/p><p><i>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.<\/i>\u00a0<\/p>\",\"ats_external_id\":\"R1769101\",\"location\":\"Valencia, Valencia\",\"job_type\":\"full_time\",\"salary\":\"2014.28\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-06T11:20:43.344+02:00\",\"created_at\":\"2026-10-01T16:04:37.209+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTUy?\",\"apply_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTUy\/apply?\",\"head_count\":\"300\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"organization_reference_id\":\"WES05\"},\"location\":{\"city\":\"Valencia\",\"state\":\"Valencia\",\"country\":{\"wid\":\"bd34c524a6a04ae6915f5d96fa086199\",\"iso2\":\"ES\",\"iso3\":\"ESP\",\"descriptor\":\"Spain\",\"iso_numeric\":\"724\"},\"postal_code\":\"46021\",\"primary_location\":{\"id\":\"ES-VAL-DARAG-01\",\"wid\":\"abb4c0410095101d47a03912228a0000\",\"descriptor\":\"ESP Valencia - 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Leaseplan - WHSBTSPAIN209\",\"reference_id\":\"WHSBTSPAIN209\",\"custom_reference_id\":\"WHSBTSPAIN209\",\"company_reference_id\":null},{\"wid\":\"f9af6d726098012800e86f183c06bbbd\",\"descriptor\":\"COGS (SITE) Production Agent Direct\",\"reference_id\":\"PRODUCAGENT-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"custom_reference_id\":null,\"company_reference_id\":\"WES05\"},{\"wid\":\"bcbf993a77a1101ef7c9312ccbee0000\",\"descriptor\":\"W0ZMI5 P_Sbt_Spain_Leaseplan\",\"reference_id\":\"W0ZMI5\",\"custom_reference_id\":\"W0ZMI5\",\"company_reference_id\":null}],\"pay_rate_type\":[],\"hiring_manager\":{\"email\":{\"address\":\"marleen.gilissen@concentrix.com\"},\"first_name\":\"Marleen Maria Gilissen (103150454)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1769101\",\"wid\":\"0e2539c721a9103305513a7527a70000\",\"descriptor\":\"Customer Representative (Dutch-speaking) - Hybrid LP02\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"External\",\"compensation_grade\":{\"id\":\"CF Grade_11\",\"wid\":\"0227dc387a0901268f38556fe1650a39\",\"descriptor\":\"Grade 11\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"concentrix-spain\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"0\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"1835\",\"campaign_id\":\"1746\",\"campaign_title\":\"Hotel Tonight \/ Spanish \/ WAH \/ Lisbon\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Service Representative (Spanish-speaking) - Hotel Reservations\",\"street\":null,\"address\":null,\"city\":\"Lisbon\",\"state\":\"Lisbon\",\"postal_code\":null,\"region\":\"Lisboa\",\"country\":\"Portugal\",\"short_description\":\"Do you speak Spanish and enjoy helping people plan their perfect stay?\",\"long_description\":\"<h3><strong>Portugal | 100% Remote | Permanent Night Shifts<\/strong><\/h3>\\n<p><strong>Do you speak Spanish and enjoy helping people plan their perfect stay? Put your language skills to work from the comfort of your home, supporting customers with their hotel reservations and travel needs.<\/strong><\/p>\\n<p>Join our team and support customers throughout their hotel booking journey, from making reservations and changing bookings to answering questions about hotels, availability and travel services.<\/p>\\n<h2>What&rsquo;s in it for you?<\/h2>\\n<ul>\\n<li>\\n<p><strong>100% remote work from anywhere in Portugal<\/strong><\/p>\\n<\/li>\\n<li>\\n<p><strong>Permanent night shifts<\/strong><\/p>\\n<\/li>\\n<li>\\n<p><strong>Competitive salary + additional bonuses<\/strong><\/p>\\n<\/li>\\n<li>\\n<p><strong>Fully paid training<\/strong><\/p>\\n<\/li>\\n<li>\\n<p><strong>Real career development opportunities<\/strong><\/p>\\n<\/li>\\n<li>\\n<p>Free learning and professional development programs<\/p>\\n<\/li>\\n<li>\\n<p><strong>Bring-a-Friend bonus opportunities<\/strong><\/p>\\n<\/li>\\n<li>\\n<p>International and multicultural work environment<\/p>\\n<\/li>\\n<\/ul>\\n<p>At Concentrix, your development matters. <strong>Around 80% of our managers and leaders have been promoted internally.<\/strong><\/p>\\n<h2>What will you do?<\/h2>\\n<p>As a <strong>Customer Service Representative<\/strong>, you will support customers throughout their hotel reservation journey and help them find the right solutions for their needs.<\/p>\\n<p>Your responsibilities will include:<\/p>\\n<ul>\\n<li>\\n<p>Assist customers with <strong>hotel reservations, modifications and cancellations<\/strong><\/p>\\n<\/li>\\n<li>\\n<p>Answer questions about <strong>hotel availability, rates, services and policies<\/strong><\/p>\\n<\/li>\\n<li>\\n<p>Support customers through <strong>inbound calls, emails and other communication channels<\/strong><\/p>\\n<\/li>\\n<li>\\n<p>Resolve customer requests efficiently while maintaining a <strong>high level of customer satisfaction<\/strong><\/p>\\n<\/li>\\n<li>\\n<p>Escalate complex cases when necessary, following internal procedures<\/p>\\n<\/li>\\n<li>\\n<p>Maintain accurate <strong>customer and reservation information<\/strong> in internal systems<\/p>\\n<\/li>\\n<\/ul>\\n<h2>What are we looking for?<\/h2>\\n<p>You&rsquo;ll be a great match if you:<\/p>\\n<ul>\\n<li>\\n<p>Are <strong>fluent in Spanish and English (C1)<\/strong>, both written and spoken<\/p>\\n<\/li>\\n<li>\\n<p>Are available to work <strong>permanent night shifts<\/strong><\/p>\\n<\/li>\\n<li>\\n<p>Have excellent <strong>communication and customer service skills<\/strong><\/p>\\n<\/li>\\n<li>\\n<p>Are comfortable working in a <strong>fast-paced environment<\/strong> while maintaining attention to detail<\/p>\\n<\/li>\\n<li>\\n<p>Have strong <strong>problem-solving skills<\/strong> and a customer-oriented mindset<\/p>\\n<\/li>\\n<\/ul>\\n<p><strong>Don&rsquo;t tick every box?<\/strong> We still encourage you to apply. Your experience may be a great fit for this or another opportunity at Concentrix.<\/p>\\n<h2>Why Concentrix?<\/h2>\\n<p>Join a global community of <strong>440,000+ Game-Changers across more than 70 countries<\/strong>.<\/p>\\n<p>We provide the training, support and development opportunities you need to grow your skills and build your career.<\/p>\\n<h3><strong>Ready to take your next career step from the comfort of your home?<\/strong><\/h3>\\n<p><strong>Apply today and join our international team!<\/strong><\/p>\\n<p>Concentrix is an equal-opportunity employer committed to providing an inclusive and respectful workplace.<\/p>\\n<p><strong>Eligibility to work:<\/strong> In accordance with Portuguese law, only applicants legally authorized to work in Portugal will be considered for this position.<\/p>\",\"ats_external_id\":\"PT-1746\",\"location\":\"Lisbon, Lisboa\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-08T00:59:25.911+01:00\",\"created_at\":\"2026-10-01T14:56:45.203+01:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-portugal.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xNzQ2?\",\"apply_url\":\"https:\/\/concentrix-portugal.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xNzQ2\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"customer_service\",\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-portugal\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"3\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"559\",\"campaign_id\":\"3014\",\"campaign_title\":\"GTM_EMEA_SA_Retention - Sky DBN\",\"campaign_type\":\"job_application\",\"job_title\":\"UK Retention Advisor\",\"street\":\"2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge\",\"address\":\"2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge\",\"city\":\"Durban\",\"state\":\"Kwazulu-Natal\",\"postal_code\":\"4319\",\"region\":\"Durban\",\"country\":\"South Africa\",\"short_description\":\"Join us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p>We're Concentrix. The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.<\/p>\\n<p>Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.<\/p>\\n<h2>Position Summary<\/h2>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">Ready to make an impact? Join Concentrix in <strong>Durban <\/strong>as a <strong>Retention Advisor &mdash; Sales\/Customer Service<\/strong> and bring your skills, drive, and ambition to an internationally innovative campaign.<\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">In this on-site role, you&rsquo;ll connect with customers, understand their needs, and help them find entertainment solutions that are right for them. With a base salary of <strong>R8 000 + performance incentives<\/strong>, supportive teams, and opportunities to grow, this is your chance to build a career with a global community that celebrates individuality, inclusion, and success.<\/p>\\n<h2>What you will do in this role<\/h2>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">In everything we do, we believe in doing right by and for people &ndash; our clients, their customers, our people, our community, and our planet.<\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\"><strong>As a Retention Advisor, you will:<\/strong><\/p>\\n<ul>\\n<li>Quickly understand customers&rsquo; requirements and create tailored packages that best suit their needs<\/li>\\n<li>Support new customers in choosing the right entertainment provider and help existing customers upgrade or get the most value from their current subscriptions<\/li>\\n<li>Have engaging, meaningful conversations that build trust and support positive customer outcomes<\/li>\\n<li>Stay up to date with products, services, campaigns, and brand updates so you can confidently support customers<\/li>\\n<li>Keep the customer at the heart of every interaction<\/li>\\n<li>Share best practices with colleagues and take part in feedback conversations to keep learning and improving<\/li>\\n<li>Continue developing your skills through learning and development resources<\/li>\\n<li>Deliver exceptional service in every customer interaction<\/li>\\n<li>Follow all compliance guidelines to ensure products are offered to the right customers, in the right way<\/li>\\n<\/ul>\\n<h2>Your qualifications<\/h2>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">We embrace our game-changers with open arms, people from diverse backgrounds who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.<\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\"><strong>Concentrix is a great match if you:<\/strong><\/p>\\n<ul>\\n<li>Have <strong>1 year of call centre experience<\/strong> and\/or <strong>6 months of direct sales experience<\/strong> excluding retail clothing, or collections and customer service experience<\/li>\\n<li>Have passed <strong>Grade 12 or NQF4<\/strong><\/li>\\n<li>Have a minimum <strong>B2 English language level<\/strong>, including email writing ability and computer literacy<\/li>\\n<li>Communicate clearly, professionally, and confidently with customers<\/li>\\n<li>Have a passion for sales while always putting the customer first<\/li>\\n<li>Thrive in a target-driven environment and take ownership of your performance to meet expected KPIs<\/li>\\n<li>Naturally deliver exceptional service and are committed to doing the right thing for customers<\/li>\\n<li>Are resilient, flexible, and able to think creatively when solving customer needs<\/li>\\n<li>Are confident in a fast-paced environment and able to adapt to changing requirements<\/li>\\n<li>Build relationships quickly and communicate with empathy, positivity, and professionalism<\/li>\\n<li>Are passionate about seeing customer challenges through to resolution<\/li>\\n<\/ul>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\"><strong>It will be a plus if you:<\/strong><\/p>\\n<ul>\\n<li>Have experience working in retention, upselling, customer loyalty, telecommunications, entertainment, or subscription-based services<\/li>\\n<li>Have experience working in a performance-led sales or customer service environment<\/li>\\n<li>Are comfortable learning new systems, products, and campaign updates quickly<\/li>\\n<\/ul>\\n<h2>What's in it for you<\/h2>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.<\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\"><strong>In this role, we offer benefits that help support your unique lifestyle:<\/strong><\/p>\\n<ul>\\n<li>Base salary of <strong>R8 000 + performance incentives<\/strong><\/li>\\n<li>Choice between <strong>Medical Aid<\/strong> or <strong>Medical Insurance<\/strong>\\n<ul>\\n<li>Medical Aid covers the employee<\/li>\\n<li>Medical Insurance covers the employee and 2 dependents<\/li>\\n<\/ul>\\n<\/li>\\n<li><strong>Pension fund<\/strong>\\n<ul>\\n<li>2.5% employer contribution and 2.5% employee contribution<\/li>\\n<\/ul>\\n<\/li>\\n<li>Subsidized transport provided between <strong>7 pm and 6 am<\/strong><\/li>\\n<li><strong>Night shift allowance <\/strong>for all hours worked between <strong>6 pm and 6 am<\/strong><\/li>\\n<li>Employee Assistance Programme, EAP<\/li>\\n<li>Group life cover<\/li>\\n<li>Access to financial well-being sessions, will-writing sessions, and stress management sessions<\/li>\\n<li>Team building and upskilling training opportunities<\/li>\\n<li>Interactive and inclusive company culture<\/li>\\n<\/ul>\\n<h2>Power the best version of you!<\/h2>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.<\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their &ldquo;employer of choice.&rdquo;<\/p>\\n<h2>Eligibility to work<\/h2>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">In accordance with South African law, only applicants who are legally authorized to work in South Africa will be considered for this position, and the appointment will be made in line with the company&rsquo;s EE Plan.<\/p>\\n<h2>Disclaimer<\/h2>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.<\/p>\",\"ats_external_id\":\"ZA-3014\",\"location\":\"Durban, Durban\",\"job_type\":\"full_time\",\"salary\":\"8000\",\"salary_type\":\"monthly\",\"salary_currency\":\"ZAR\",\"updated_at\":\"2026-10-07T23:59:38.153Z\",\"created_at\":\"2026-10-01T14:41:12.560Z\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-uk.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8zMDE0?\",\"apply_url\":\"https:\/\/concentrix-uk.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8zMDE0\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"sales\",\"job_industry\":\"telecommunications\",\"contract_type\":\"permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-uk\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"27\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"3\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"1818\",\"campaign_id\":\"61\",\"campaign_title\":\" NONAME\/Dutch\/Tbilisi\/Georgia\",\"campaign_type\":\"job_application\",\"job_title\":\" Customer Support Agent with Mongolian, Tajik, Turkmen Language\",\"street\":null,\"address\":null,\"city\":\"Tbilisi\",\"state\":\"Tbilisi\",\"postal_code\":null,\"region\":\"Tbilisi\",\"country\":\"Georgia\",\"short_description\":\"Join Concentrix today!\",\"long_description\":\"<p><strong>We are growing!<\/strong><\/p>\\n<p>Our new client is a leading global platform. Its main goal is to provide the best service possible. We believe that great employees are the key to a great solution. &nbsp;With your excellent expertise and communication skills, we can create a place where every customer can feel special.<\/p>\\n<p><strong>Our lines are open 11:00a.m.-19:00 p.m. local time Mon-Fri to help you strike an excellent work-life balance!<\/strong><\/p>\\n<p><strong>Your typical day:<\/strong><\/p>\\n<ul>\\n<li>\\n<p>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)<\/p>\\n<\/li>\\n<li>\\n<p>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer<\/p>\\n<\/li>\\n<li>\\n<p>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/p>\\n<\/li>\\n<li>\\n<p>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/p>\\n<\/li>\\n<li>\\n<p>Maintain basic knowledge of client products and\/or services<\/p>\\n<\/li>\\n<li>\\n<p>Prepare complete and accurate work including appropriately notating accounts as required<\/p>\\n<\/li>\\n<li>\\n<p>Participate in activities designed to improve customer satisfaction and business performance<\/p>\\n<\/li>\\n<li>\\n<p>Offer additional products and\/or services<\/p>\\n<\/li>\\n<li>\\n<p>Track, document and retrieve information in call tracking database<\/p>\\n<\/li>\\n<li>\\n<p>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff<\/p>\\n<\/li>\\n<\/ul>\\n<p><strong>What you need to have is:<\/strong><\/p>\\n<ul>\\n<li>\\n<p>Fluency in Mongolian, Tajik, Turkmen- both verbally and written<\/p>\\n<\/li>\\n<li>\\n<p>All training will be completed in&nbsp;<strong>English<\/strong>, so an advance level of the language is needed as well<\/p>\\n<\/li>\\n<li>\\n<p>Excellent communication and customer handling skills<\/p>\\n<\/li>\\n<li>\\n<p>At least 6 months of working experience in a customer service environment<\/p>\\n<\/li>\\n<li>\\n<p>Good typing and computer skills (MS Office, use of internet, e-mail and web-based applications)<\/p>\\n<\/li>\\n<li>\\n<p>Be organized, have problem-solving and analytical skills<\/p>\\n<\/li>\\n<li>\\n<p>Team player with a great attitude<\/p>\\n<\/li>\\n<li>\\n<p>High school education<\/p>\\n<\/li>\\n<\/ul>\\n<p><strong>What we offer?<\/strong><\/p>\\n<ul>\\n<li>\\n<p>Competitive salary<\/p>\\n<\/li>\\n<li>\\n<p>Medical insurance<\/p>\\n<\/li>\\n<li>\\n<p>Life insurance<\/p>\\n<\/li>\\n<li>\\n<p>Performance bonus<\/p>\\n<\/li>\\n<li>\\n<p>Internet allowance<\/p>\\n<\/li>\\n<li>\\n<p>Meal vouchers<\/p>\\n<\/li>\\n<li>\\n<p>Various career development opportunities<\/p>\\n<\/li>\\n<li>\\n<p>Annual reward and recognition events<\/p>\\n<\/li>\\n<li>\\n<p>Holiday pay<\/p>\\n<\/li>\\n<li>\\n<p>Team and Concentrix events<\/p>\\n<\/li>\\n<\/ul>\\n<p><strong>We can't wait to meet you!<\/strong><\/p>\\n<div>\\n<p><strong>Who&nbsp;are&nbsp;we?&nbsp;<\/strong><\/p>\\n<\/div>\\n<div>\\n<p>With 440,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world&rsquo;s biggest and best companies.&nbsp;<\/p>\\n<\/div>\\n<div>\\n<p>We&rsquo;re&nbsp;fanatical&nbsp;about&nbsp;our&nbsp;diverse&nbsp;and&nbsp;passionate&nbsp;people&nbsp;all&nbsp;across&nbsp;the&nbsp;world.&nbsp;We&nbsp;embrace&nbsp;all&nbsp;our&nbsp;different&nbsp;cultures,&nbsp;individualities,&nbsp;and&nbsp;personalities&nbsp;because&nbsp;we&nbsp;recognize&nbsp;that&nbsp;all&nbsp;our&nbsp;differences&nbsp;make&nbsp;us&nbsp;stronger&nbsp;together.&nbsp;Concentrix&nbsp;is&nbsp;an&nbsp;equal&nbsp;opportunity&nbsp;employer,&nbsp;and&nbsp;we&nbsp;process&nbsp;applicants&nbsp;without&nbsp;regard&nbsp;to&nbsp;disability,&nbsp;race,&nbsp;color,&nbsp;religion,&nbsp;gender,&nbsp;national&nbsp;origin,&nbsp;age,&nbsp;sexual&nbsp;orientation,&nbsp;gender&nbsp;identity&nbsp;or&nbsp;expression&nbsp;or&nbsp;any&nbsp;other&nbsp;characteristic.&nbsp;<\/p>\\n<\/div>\\n<div>\\n<p>&nbsp;<\/p>\\n<\/div>\\n<div>\\n<p>We&nbsp;show&nbsp;our&nbsp;colleagues&nbsp;how&nbsp;important&nbsp;they&nbsp;are&nbsp;by&nbsp;showering&nbsp;them&nbsp;with&nbsp;perks,&nbsp;like&nbsp;a&nbsp;culture&nbsp;of&nbsp;belonging;&nbsp;clear&nbsp;paths&nbsp;for&nbsp;career&nbsp;development;&nbsp;professional&nbsp;support,&nbsp;coaching&nbsp;and&nbsp;mentorship&nbsp;programs;&nbsp;performance-based&nbsp;pay; a&nbsp;global&nbsp;network&nbsp;of&nbsp;lifelong&nbsp;friends&nbsp;and&nbsp;peers;&nbsp;and&nbsp;more! (Like,&nbsp;lots&nbsp;more.)<\/p>\\n<\/div>\\n<p>Location:<\/p>\\n<p>GEO Tbilisi - Vake Plaza 7th &amp; 8th Flrs, 72a Ilia Chavchavadze Avenue, 7th &amp; 8th Flrs<\/p>\",\"ats_external_id\":\"GE-61\",\"location\":\"Tbilisi, Tbilisi\",\"job_type\":\"\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-01T12:22:16.551+04:00\",\"created_at\":\"2026-10-01T12:16:12.585+04:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-georgia.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC82MQ?\",\"apply_url\":\"https:\/\/concentrix-georgia.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC82MQ\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-georgia\",\"internal_job_listing\":\"1\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"1\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"925\",\"campaign_id\":\"27226\",\"campaign_title\":\"Sr. Team Leader, Operations R1768388\",\"campaign_type\":\"job_application\",\"job_title\":\"Team Leader Regional Case Management (Onsite)\",\"street\":\"USA Farmington Hills MI\",\"address\":\"USA Farmington Hills MI\",\"city\":\"Farmington Hills\",\"state\":\"Michigan\",\"postal_code\":\"48331\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"Join a world-class team in Farmington Hills, as a Team Leader! The Team Leader is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. (Military veterans are encouraged to apply.)\",\"long_description\":\"<h2><span style=\\\"color:#404040\\\"><b>A NEW CAREER POWERED BY YOU<\/b><\/span><\/h2><p><span style=\\\"color:#404040\\\"><b>\u00a0<\/b><\/span><\/p><p><span style=\\\"color:#404040\\\">Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns \u201c<\/span><span style=\\\"color:#000000\\\"><b>World\u2019s Best Workplaces<\/b><\/span>,\u201d \u201c<span style=\\\"color:#000000\\\"><b>Best Company Culture<\/b><\/span><span style=\\\"color:#404040\\\">,\u201d and \u201c<\/span><span style=\\\"color:#000000\\\"><b>Best Companies for Career Growth<\/b><\/span><span style=\\\"color:#404040\\\">\u201d<\/span> <span style=\\\"color:#404040\\\">awards every year? Then a Team Leader position at Concentrix is the right place for you!<\/span><\/p><p><span style=\\\"color:#404040\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#404040\\\">As a Team Leader, you\u2019ll join an organically diverse team from around the globe where all members contribute to and support each other\u2019s success and wellbeing, proudly united as \u201cgamechangers.\u201d Together, we serve as the intelligent transformation partner for the world\u2019s best-known brands, delivering exceptional customer experiences with tech-powered innovation.<\/span><\/p><p><span style=\\\"color:#404040\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#404040\\\"><b>CAREER GROWTH AND PERSONAL DEVELOPMENT<\/b><\/span><\/p><p><span style=\\\"color:#404040\\\"><br \/>This is a great opportunity to reimagine an all-new career journey and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, technologies, and ongoing support you\u2019ll need to succeed. Plus, at Concentrix, there\u2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.<\/span><\/p><p><span style=\\\"color:#404040\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#404040\\\"><b>WHAT YOU WILL DO IN THIS ROLE\u00a0<\/b><\/span><\/p><p><span style=\\\"color:#404040\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#404040\\\">As a Team Leader, you will:<\/span><\/p><p><span style=\\\"color:#404040\\\"><b>Team Leadership &amp; Development<\/b><\/span><\/p><ul><li><span style=\\\"color:#404040\\\">Lead, motivate, and support a team of Regional Case Managers.<\/span><\/li><li><span style=\\\"color:#404040\\\">Conduct regular coaching sessions, performance discussions, and developmental activities.<\/span><\/li><li><span style=\\\"color:#404040\\\">Monitor individual and team performance against established KPIs, SLAs, productivity, quality, and customer satisfaction goals.<\/span><\/li><li><span style=\\\"color:#404040\\\">Foster a culture of accountability, ownership, continuous improvement, and customer advocacy.<\/span><\/li><li><span style=\\\"color:#404040\\\">Provide escalation support and guidance on complex customer cases and operational challenges.<\/span><\/li><\/ul><p><span style=\\\"color:#404040\\\"><b>Operational Excellence<\/b><\/span><\/p><ul><li><span style=\\\"color:#404040\\\">Monitor regional case volumes, backlog trends, and aged case performance.<\/span><\/li><li><span style=\\\"color:#404040\\\">Analyze operational data to identify process gaps, risks, and improvement opportunities.<\/span><\/li><li><span style=\\\"color:#404040\\\">Partner with Operations Managers to implement action plans focused on reducing aged cases and improving customer outcomes.<\/span><\/li><li><span style=\\\"color:#404040\\\">Ensure adherence to established policies, procedures, and service standards.<\/span><\/li><li><span style=\\\"color:#404040\\\">Support workforce planning activities and staffing recommendations based on regional demand.<\/span><\/li><\/ul><p><span style=\\\"color:#404040\\\"><b>Recruiting &amp; Hiring Support<\/b><\/span><\/p><ul><li><span style=\\\"color:#404040\\\">Participate in candidate interviews and hiring decisions.<\/span><\/li><li><span style=\\\"color:#404040\\\">Conduct operational candidate assessments and provide hiring recommendations.<\/span><\/li><li><span style=\\\"color:#404040\\\">Partner with Talent Acquisition throughout recruiting initiatives.<\/span><\/li><li><span style=\\\"color:#404040\\\">Assist with onboarding planning and workforce ramp strategies.<\/span><\/li><\/ul><p><span style=\\\"color:#404040\\\"><b>Training &amp; Onboarding<\/b><\/span><\/p><ul><li><span style=\\\"color:#404040\\\">Support execution of new hire training and nesting programs.<\/span><\/li><li><span style=\\\"color:#404040\\\">Facilitate knowledge transfer and operational readiness activities.<\/span><\/li><li><span style=\\\"color:#404040\\\">Assist new hires during onboarding and provide ongoing coaching throughout their learning journey.<\/span><\/li><li><span style=\\\"color:#404040\\\">Identify skill gaps and partner with leadership on developmental solutions.<\/span><\/li><\/ul><p><span style=\\\"color:#404040\\\"><b>Stakeholder Collaboration<\/b><\/span><\/p><ul><li><span style=\\\"color:#404040\\\">Serve as a key point of contact between Operations, Training, Workforce Management, Human Resources, and other business partners.<\/span><\/li><li><span style=\\\"color:#404040\\\">Collaborate with leaders to improve processes and elevate team performance.<\/span><\/li><li><span style=\\\"color:#404040\\\">Communicate operational updates, risks, and recommendations effectively to management.<\/span><\/li><li><span style=\\\"color:#404040\\\">Deliver expert customer experiences\u2026with a smile.<br \/><br \/><\/span><\/li><\/ul><p><span style=\\\"color:#404040\\\"><b>YOUR QUALIFICATIONS<\/b><\/span><\/p><p><span style=\\\"color:#404040\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#404040\\\">Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Team Leader role include:<\/span><\/p><p><span style=\\\"color:#404040\\\"><b>Required Qualifications<\/b><\/span><\/p><ul><li><span style=\\\"color:#404040\\\">Minimum 3 years of experience in customer case management, customer relations, escalations, consumer affairs, or related operational environment.<\/span><\/li><li><span style=\\\"color:#404040\\\">Minimum 1 year of leadership, mentoring, coaching, or team leadership experience.<\/span><\/li><li><span style=\\\"color:#404040\\\">Prior call center management experience <b>Required<\/b><\/span><\/li><li><span style=\\\"color:#404040\\\">Strong analytical and problem-solving skills.<\/span><\/li><li><span style=\\\"color:#404040\\\">Advanced organizational and time management capabilities.<\/span><\/li><li><span style=\\\"color:#404040\\\">Experience interpreting operational metrics and performance data.<\/span><\/li><li><span style=\\\"color:#404040\\\">Proficiency with Microsoft Office Suite, particularly Excel, Outlook, PowerPoint, and Teams.<\/span><\/li><li><span style=\\\"color:#404040\\\">Strong verbal and written communication skills.<\/span><\/li><li><span style=\\\"color:#404040\\\">Ability to manage multiple priorities in a fast-paced environment.<\/span><\/li><li><span style=\\\"color:#404040\\\">Ability to work onsite and collaborate effectively with business partners and leadership.<\/span><\/li><li><span style=\\\"color:#404040\\\">18 Years of age or older with a completed High School Diploma or GED required<\/span><\/li><\/ul><p><span style=\\\"color:#404040\\\"><b>Preferred Qualifications<\/b><\/span><\/p><ul><li><span style=\\\"color:#404040\\\">Automotive, consumer affairs, warranty, customer advocacy, or case management experience.<\/span><\/li><li><span style=\\\"color:#404040\\\">Experience supporting Tier 2 or Tier 3 case management environments.<\/span><\/li><li><span style=\\\"color:#404040\\\">Experience leading onboarding, nesting, or training programs.<\/span><\/li><li><span style=\\\"color:#404040\\\">Knowledge of CRM systems such as Salesforce.<\/span><\/li><li><span style=\\\"color:#404040\\\">Experience managing escalations and executive-level customer concerns.<\/span><\/li><li><span style=\\\"color:#404040\\\">Bachelor&#39;s Degree or equivalent combination of education and experience.<\/span><\/li><li>Must reside in the United States and have a valid U.S. address for residence.<\/li><\/ul><p><span style=\\\"color:#404040\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#404040\\\"><b>WHAT\u2019S IN IT FOR YOU<br \/><br \/><\/b><\/span><\/p><p><span style=\\\"color:#404040\\\">One of our company\u2019s Culture Beliefs says, \u201cWe champion our people.\u201d That\u2019s why we invest in our gamechangers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we\u2019ll invest in YOU to aid in your career path and in your personal development. In this role, you\u2019ll also be provided with:<\/span><\/p><ul><li>The base salary range for this position is <span style=\\\"color:#000000\\\">$50,000.00-$55,000.00<\/span><span style=\\\"color:#7030a0\\\"> <\/span>plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a <span style=\\\"color:#404040\\\">401(k)-retirement plan<\/span>, paid time off, and holidays.<\/li><\/ul><ul><li><span style=\\\"color:#404040\\\">Paid training and lucrative employee referral program.<\/span><\/li><\/ul><ul><li><span style=\\\"color:#404040\\\">Daily Pay enrollment option to access pay &#34;early,&#34; when you want it.<\/span><\/li><li><span style=\\\"color:#404040\\\">Health and wellness programs with trained partners to help promote a healthy you.<\/span><\/li><li><span style=\\\"color:#404040\\\">Mentorship programs that support your rewarding career journey.<\/span><\/li><li><span style=\\\"color:#404040\\\">A modern, state-of-the-art office setting with advanced technologies and a great team.<\/span><\/li><\/ul><ul><li><span style=\\\"color:#404040\\\">Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.<\/span><\/li><\/ul><ul><li><span style=\\\"color:#404040\\\">Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ&#43; Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, One Earth Champions, Wise Owls (experienced), and more.<\/span><\/li><li><span style=\\\"color:#404040\\\">A range of other perks and benefits.<\/span><\/li><\/ul><br \/><p><span style=\\\"color:#404040\\\"><b>REIMAGINE THE BEST VERSION OF YOU!\u00a0 <br \/><br \/><\/b><\/span><span><\/span><span style=\\\"color:#404040\\\">If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million gamechangers around the globe call Concentrix their \u201cemployer of choice.\u201d\u00a0\u00a0<\/span><\/p><br \/><p><span style=\\\"color:#404040\\\"><b>JOB AVAILABILITY<\/b>\u00a0\u00a0<\/span><\/p><br \/><p><span style=\\\"color:#404040\\\">This position is for an existing, immediate vacancy. We are currently\u00a0seeking\u00a0to fill this role with an individual who can start as soon as possible.\u00a0\u00a0The deadline\u00a0to apply\u00a0for this position is:\u00a0October 12th, 2026.\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1768388\",\"location\":\"Farmington Hills, Michigan\",\"job_type\":\"full_time\",\"salary\":\"50000\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-10-07T02:04:37.508+08:00\",\"created_at\":\"2026-10-01T10:05:00.632+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzIyNg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Farmington-Hills-MI\/Team-Leader-Regional-Case-Management--Onsite-_R1768388-1\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"Farmington Hills\",\"state\":\"Michigan\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"48331\",\"primary_location\":{\"id\":\"US-FAR-FNGEN-01\",\"wid\":\"740544c0a47f0179fa3f49781f11c757\",\"descriptor\":\"USA Farmington Hills MI\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"stephanie.fowler@concentrix.com\"},\"first_name\":\"Fowler, Stephanie\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"101906643\",\"wid\":\"9e3897ada0770117c0dfa84b02040000\",\"descriptor\":\"Terri Wint (101906643)\"},{\"id\":\"101628545\",\"wid\":\"352a7e9b491001cf5de153d47f07f227\",\"descriptor\":\"Paula Rosario (101628545)\"},{\"id\":\"100804971\",\"wid\":\"60219339f7a01064a5e0e3cf36bc1428\",\"descriptor\":\"Stephanie Fowler (100804971)\"},{\"id\":\"101890829\",\"wid\":\"9ee8274459cf012d9025ad57cb103ec6\",\"descriptor\":\"Kim Kelly (101890829)\"},{\"id\":\"100036159\",\"wid\":\"60219339f7a01064b7b76fdefb1a8219\",\"descriptor\":\"Kelly Lutz (100036159)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0630\",\"descriptor\":\"Sr. Team Leader, Operations\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-389759\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Farmington-Hills-MI\/Team-Leader-Regional-Case-Management--Onsite-_R1768388-1\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Farmington-Hills-MI\/Team-Leader-Regional-Case-Management--Onsite-_R1768388-1\/apply\",\"job_requisition_id\":\"R1768388\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"f4a80003eef2010cdfda1e6b2b740000\",\"descriptor\":\"W0ZG0Y Hyundai Motor America\",\"reference_id\":\"W0ZG0Y\",\"custom_reference_id\":\"W0ZG0Y\",\"company_reference_id\":null},{\"wid\":\"3b271126bf55010cdfa82e82f5e50000\",\"descriptor\":\"6792 - Hyundai - 980000804\",\"reference_id\":\"980000804\",\"custom_reference_id\":\"980000804\",\"company_reference_id\":null},{\"wid\":\"f9af6d72609801036258e1163c06e5bc\",\"descriptor\":\"COGS (SITE) Team Leader Direct\",\"reference_id\":\"TEAMLEADER-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"sarah.carriere@concentrix.com\"},\"first_name\":\"Sarah Carriere (126541)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1768388\",\"wid\":\"a6d693bfd2961032dea5bfbea9830000\",\"descriptor\":\"Team Leader Regional Case Management (Onsite)\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_9B\",\"wid\":\"0227dc387a0901c8993ae213e1653536\",\"descriptor\":\"Grade 9B\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"926\",\"campaign_id\":\"27221\",\"campaign_title\":\"Sr. Specialist, Marketing Solutions R1768839\",\"campaign_type\":\"job_application\",\"job_title\":\"Automotive Field Representative \u2014 Southern Region, United States (Remote)\",\"street\":\"USA TX Work-at-Home\",\"address\":\"USA TX Work-at-Home\",\"city\":\"USA\",\"state\":\"Texas\",\"postal_code\":\"73301\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\\n\\nAs an Automotive Field Representative supporting the Southern Region of the United States, you will serve as a trusted advisor to OEM field staff and automotive dealership partners. In this client-facing, field-based role, you will use consultative selling, strategic account management, and data-driven insights to grow revenue, strengthen dealer relationships, increase program enrollment, and deliver solutions that create measurable business value. This role requires frequent travel \u2014 approximately 65% to 75% of the time, typically three out of four weeks per month \u2014 to support dealer engagement, client meetings, field activities, and business development initiatives.\",\"long_description\":\"<h2><b><span style=\\\"font-size:inherit\\\">What you will do in this role<\/span><\/b><\/h2><p><span style=\\\"font-size:inherit\\\">In everything we do, we believe in doing right by and for people \u2013 our clients, their customers, our people, our community, and our planet.<\/span><\/p><ul><li>Serve as the primary point of contact and trusted advisor for assigned OEM field staff and dealership partners.<\/li><li>Define, communicate, and manage client requirements, program updates, operational changes, and strategic initiatives.<\/li><li>Leverage data, analytics, and business insights to identify opportunities, solve complex challenges, and deliver recommendations that drive enrollment, dealer performance, client success, and revenue growth.<\/li><li>Achieve and exceed assigned revenue, retention, enrollment, and quota-based performance objectives through consultative selling and strategic account management.<\/li><li>Identify, develop, and close incremental revenue opportunities through account expansion, cross-sell initiatives, and new program adoption.<\/li><li>Build and maintain strong relationships with dealer principals, general managers, fixed operations leaders, and OEM field personnel.<\/li><li>Act as a Dealer Services Group subject matter expert, providing guidance, education, and strategic consultation to dealers and OEM stakeholders.<\/li><li>Develop and execute territory business plans designed to increase dealer engagement, program enrollment, retention, and overall business performance.<\/li><li>Use a consultative sales approach to uncover dealer needs, identify business challenges, and recommend solutions that create measurable value.<\/li><li>Proactively monitor dealer performance, enrollment trends, and market conditions to identify risks, opportunities, and growth strategies.<\/li><li>Lead the rollout of new products, service offerings, and program enhancements to dealers and OEM field teams.<\/li><li>Conduct dealer meetings, performance reviews, business consultations, and training sessions in both individual and group settings.<\/li><li>Support regional, field, and national OEM meetings as the Dealer Services Group representative.<\/li><li>Partner closely with internal sales, operations, program management, and leadership teams to coordinate enrollment, retention, and revenue growth initiatives.<\/li><li>Research industry trends, market developments, and competitive activity to provide actionable insights and recommendations to clients and leadership.<\/li><li>Manage dealer retention efforts, conflict resolution, and escalation management while maintaining strong client and dealer relationships.<\/li><li>Maintain accurate records of dealer activities, opportunities, pipeline development, and business outcomes.<\/li><li>Travel 65% to 75% of the time to support dealer engagement, field activities, client meetings, and business development initiatives.<\/li><li>Perform other duties as assigned.<\/li><\/ul><h2><b><span style=\\\"font-size:inherit\\\">Your qualifications<\/span><\/b><\/h2><p><span style=\\\"font-size:inherit\\\">We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.<\/span><\/p><p><span style=\\\"font-size:inherit\\\">Concentrix is a great match if you:<\/span><\/p><ul><li>Have a bachelor\u2019s degree, BA or BS, from an accredited four-year college or university.<\/li><li>Bring a minimum of 2 years of prior sales experience.<\/li><li>Have required automotive industry experience, including strong knowledge of automotive retail operations, dealership environments, and OEM programs.<\/li><li>Live within the Southern Region of US.<\/li><li>Have significant experience in the marketing services industry.<\/li><li>Can demonstrate a proven sales process, including the ability to overcome objections and move opportunities forward.<\/li><li>Have a proven track record of consistently exceeding sales goals.<\/li><li>Have proven success achieving revenue and quota-bearing goals through client retention, account expansion, consultative selling, and strategic business development.<\/li><li>Can analyze complex data, identify trends and business opportunities, and make data-driven recommendations.<\/li><li>Bring strong presentation, facilitation, negotiation, and relationship management skills.<\/li><li>Can make effective, engaging, and persuasive speeches or presentations on complex topics.<\/li><li>Are confident influencing decision-makers and driving action across multiple stakeholder groups.<\/li><li>Have excellent organizational, time management, and territory planning skills.<\/li><li>Can manage multiple priorities in a fast-paced, client-facing environment.<\/li><li>Are comfortable traveling frequently throughout the Southern Region of the United States.<\/li><\/ul><p><span style=\\\"font-size:inherit\\\">It will be a plus if you:<\/span><\/p><ul><li>Have experience developing strategic business partnerships with dealer principals, general managers, fixed operations leaders, and OEM field personnel.<\/li><li>Have experience supporting regional, field, or national OEM meetings.<\/li><li>Have experience leading new product, service, or program rollouts in dealership or OEM environments.<\/li><li>Have experience using dealer performance data, enrollment trends, and market intelligence to shape territory growth strategies.<\/li><\/ul><br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>What&#39;s in it for you<\/b><\/span><\/h2><p style=\\\"color:!important\\\"><span style=\\\"color:#374151\\\">We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#374151\\\">In this role, we offer benefits that help support your unique lifestyle:<\/span><\/p><br \/><p><span style=\\\"color:#000000\\\">The base salary range for this position is $60,000 - $75,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. <\/span><\/p><p><span style=\\\"color:#000000\\\">The deadline to apply for this position is: October 16, 2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/span><\/p><br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Power the best version of you!<\/b><\/span><\/h2><p style=\\\"color:!important\\\"><span style=\\\"color:#374151\\\">At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#374151\\\">If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/span><\/p><br \/><p><span style=\\\"color:#374151\\\">#LI-Remote<\/span><\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1768839\",\"location\":\"USA, Texas\",\"job_type\":\"full_time\",\"salary\":\"60000\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-10-06T22:10:13.906+08:00\",\"created_at\":\"2026-10-01T08:08:43.140+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzIyMQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-TX-Work-at-Home\/Automotive-Field-Representative---Southern-Region--United-States--Remote-_R1768839\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Marketing Solutions\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"USA\",\"state\":\"Texas\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"73301\",\"primary_location\":{\"id\":\"US-WAH-TEXAS-00\",\"wid\":\"b67da9176e3d1062f9dee3c630dabe32\",\"descriptor\":\"USA TX Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"meghna.phillips@concentrix.com\"},\"first_name\":\"Phillips, Meghna\"},\"categories\":[{\"descriptor\":\"CF Marketing Solutions\"}],\"recruiters\":[{\"id\":\"1037713\",\"wid\":\"f6358e3b3d6d015565925440ff189a85\",\"descriptor\":\"Meghna Phillips (1037713)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC2347\",\"descriptor\":\"Sr. Specialist, Marketing Solutions\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-389867\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-TX-Work-at-Home\/Automotive-Field-Representative---Southern-Region--United-States--Remote-_R1768839\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-TX-Work-at-Home\/Automotive-Field-Representative---Southern-Region--United-States--Remote-_R1768839\/apply\",\"job_requisition_id\":\"R1768839\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"df2f068c35b10118fe9dda10501040f1\",\"descriptor\":\"W0ZARR Mazda Customer Engage(11980&94\",\"reference_id\":\"W0ZARR\",\"custom_reference_id\":\"W0ZARR\",\"company_reference_id\":null},{\"wid\":\"f9af6d726098012aaa458b693f063cc9\",\"descriptor\":\"WZARR - Mazda - 13040\",\"reference_id\":\"13040\",\"custom_reference_id\":\"13040\",\"company_reference_id\":null},{\"wid\":\"f9af6d7260980110c3662d183c0692bd\",\"descriptor\":\"COGS (REGION) PMG OPERATIONS (DIRECT)\",\"reference_id\":\"MMSOPS-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"chelle.davila@concentrix.com\"},\"first_name\":\"Chelle Davila (101920093)\"},\"category_groups\":[{\"id\":\"CF Marketing_Communications Group\",\"wid\":\"0227dc387a0901ec82e6dbf1ec6531e6\",\"descriptor\":\"Marketing & Communications Group\"}],\"job_requisition\":{\"id\":\"R1768839\",\"wid\":\"e4fd0de413251032d58f5471ed460000\",\"descriptor\":\"Automotive Field Representative \u2014 Southern Region, United States (Remote)\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-25\",\"compensation_grade\":{\"id\":\"CF Grade_9B\",\"wid\":\"0227dc387a0901c8993ae213e1653536\",\"descriptor\":\"Grade 9B\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"927\",\"campaign_id\":\"27219\",\"campaign_title\":\"Manager II, B2B Sales R1765355\",\"campaign_type\":\"job_application\",\"job_title\":\"Manager II, B2B Sales - Bilingual\",\"street\":\"CRI San Jose\",\"address\":\"CRI San Jose\",\"city\":\"San Jose\",\"state\":\"San Jose\",\"postal_code\":null,\"region\":null,\"country\":\"Costa Rica\",\"short_description\":\"The Manager II, B2B Sales \/ Supplier Operations Manager will oversee teams dedicated to supporting complex accounts, driving revenue growth within the ad sales sector, and executing B2B sales acquisition strategies. Actively serving as the primary Supplier Operations lead for the program, this position owns the overarching relationship with our client, ensures full compliance with SOW obligations (SLAs, MBRs\/QBRs, and quality targets), and provides direct operational leadership, coaching, and strategic governance to ensure long-term program excellence.\",\"long_description\":\"<div><div><div><p><b>You will:<\/b><\/p><p><u>1. Supplier Operations &amp; Program Governance (SOW Compliance)<\/u><\/p><ul><li>Program Relationship Ownership: Serve as the Supplier Operations Manager, owning the overall client relationship, setting, and managing our client&#39;s operational expectations in line with business strategy, and ensuring open, effective cross-functional communication.<\/li><li>Business Reviews &amp; Reporting: Own, prepare, and present Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) in partnership with Team Leads to showcase account health, ROI, and performance trends.<\/li><li>SLA &amp; KPI Accountability: Direct operational responsibility for program delivery; maintain strict oversight to ensure all Key Performance Indicators (SLA response times, quality standards, and contract obligations) established within the SOW are consistently met or exceeded.<\/li><\/ul><p><u>2. Operational Excellence &amp; Floor Leadership<\/u><\/p><ul><li>Direct Operational Oversight: Provide first-level escalation management, operational guidance, Subject Matter Expertise (SME), and execution strategy to direct reports and front-line teams.<\/li><li>Enablement &amp; Tooling: Ensure the supplier team is fully equipped with proper tools, product training, CRM resources, and continuous coaching to drive sales acquisition success.<\/li><li>Long-Term Strategic Initiatives: Collaborate closely with LinkedIn and supplier personnel to drive key initiatives that contribute to long-term operational excellence, campaign pacing, and process optimization.<\/li><\/ul><p><u>3. Lead and Inspire Teams<\/u><\/p><ul><li>Motivate your team of Sales Manager and support areas (QA, BI, Training) to meet and exceed business targets in the ad sales space while ensuring high levels of customer satisfaction.<\/li><li>Utilize accurate sales forecasting to guide team efforts.<\/li><\/ul><p><u>4. Overcome Challenges<\/u><\/p><ul><li>Identify and eliminate internal and external roadblocks, facilitating the team in navigating complexities to seize sales opportunities.<\/li><\/ul><p><u>5. Monitor and Improve Performance<\/u><\/p><ul><li>Track team productivity through analysis and KPI achievements.<\/li><li>Conduct performance reviews and coaching sessions to promote continuous improvement.<\/li><\/ul><p><u>6. Client Relationship Management<\/u><\/p><ul><li>Maintain effective and proactive communication with clients, serving as the primary point of escalation.<\/li><li>Build and foster strong business relationships to address and meet client needs.<\/li><\/ul><p><u>7. Cross-Functional Collaboration<\/u><\/p><ul><li>Work closely with various teams to refine and enhance sales processes, ensuring alignment with operational goals and client performance metrics.<\/li><\/ul><p><b>You have:<\/b><\/p><ul><li><u>SOW &amp; Account Governance Experience:<\/u> 5&#43; years of sales leadership experience, with proven success acting as a Supplier Operations Lead\/Manager managing client-facing Statements of Work (SOWs), MBR\/QBR delivery, and contract SLAs in a BPO or outsourced ad sales environment.<\/li><li><u>High-Touch Client Relationship Management: <\/u>Demonstrated capability in client relationship management, setting clear operational expectations, and navigating complex stakeholder dynamics across enterprise clients.<\/li><li><u>Operational Oversight &amp; Escalation Handling: <\/u>Proven ability to manage first-level operational escalations, oversee team tools and training enablement, and drive continuous quality and SLA improvements.<\/li><li><u>Ad sales and marketing b2b experience:<\/u> 2&#43; years (desirable).<\/li><li><u>Education:<\/u> Bachelor&#39;s Degree in Business Administration or a related field.<\/li><li><u>Communication Skills:<\/u> Proficient in English (C1), with exceptional verbal and written communication abilities.<\/li><li><u>Sales Methodology Expertise: <\/u>Strong knowledge of High Performance Selling methodologies, complemented by advanced leadership, coaching, and people management skills.<\/li><\/ul><\/div><\/div><\/div>\",\"ats_external_id\":\"R1765355\",\"location\":\"San Jose, San Jose\",\"job_type\":\"full_time\",\"salary\":\"1965405\",\"salary_type\":\"monthly\",\"salary_currency\":\"CRC\",\"updated_at\":\"2026-10-01T06:07:00.423+08:00\",\"created_at\":\"2026-10-01T06:05:58.597+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzIxOQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/Costa-Rica--San-Jose\/Manager-II--B2B-Sales---Bilingual_R1765355\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"B2B Sales\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"740544c0a47f01678895ab76c10ffb37\",\"descriptor\":\"Concentrix Costa Rica SA (CR)\",\"reference_id\":\"CCRI\",\"organization_reference_id\":\"CCRI\"},\"location\":{\"city\":\"San Jose\",\"state\":\"San Jose\",\"country\":{\"wid\":\"99abe7e6bb3f4c108aebebf01a369ec5\",\"iso2\":\"CR\",\"iso3\":\"CRI\",\"descriptor\":\"Costa Rica\",\"iso_numeric\":\"188\"},\"postal_code\":null,\"primary_location\":{\"id\":\"CR-SAN-RHORM-Y0\",\"wid\":\"b67da9176e3d1062f9dc26cb2c4ebb3e\",\"descriptor\":\"CRI San Jose\"}},\"languages\":[\"English\",\"Spanish\"],\"recruiter\":{\"email\":{\"address\":\"mario.daza@concentrix.com\"},\"first_name\":\"Daza Moreno, Mario Alejandro\"},\"categories\":[{\"descriptor\":\"CF B2B Sales\"}],\"recruiters\":[{\"id\":\"103184902\",\"wid\":\"de1349f50f5110289f581ac3d1f70000\",\"descriptor\":\"Mario Daza Moreno (103184902)\"},{\"id\":\"102324193\",\"wid\":\"a20278f9bcdc100fd2c99d7298f20000\",\"descriptor\":\"Ilay Herrera Carpio (102324193)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC3406\",\"descriptor\":\"Manager II, B2B Sales\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-389019\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/Costa-Rica--San-Jose\/Manager-II--B2B-Sales---Bilingual_R1765355\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/Costa-Rica--San-Jose\/Manager-II--B2B-Sales---Bilingual_R1765355\/apply\",\"job_requisition_id\":\"R1765355\"}],\"organizations\":[{\"wid\":\"85ee61e953d410057a4e952b4c440000\",\"descriptor\":\"9888 - Google - S00013674\",\"reference_id\":\"S00013674\",\"custom_reference_id\":\"S00013674\",\"company_reference_id\":null},{\"wid\":\"740544c0a47f01678895ab76c10ffb37\",\"descriptor\":\"Concentrix Costa Rica SA (CR)\",\"reference_id\":\"CCRI\",\"custom_reference_id\":null,\"company_reference_id\":\"CCRI\"},{\"wid\":\"6fa435faffaa10057f6a53d7d8640000\",\"descriptor\":\"W0ZIWD Google Cloud Nala\",\"reference_id\":\"W0ZIWD\",\"custom_reference_id\":\"W0ZIWD\",\"company_reference_id\":null},{\"wid\":\"f9af6d72609801c63800c3223c06f8c3\",\"descriptor\":\"COGS (SITE) Operations Manager Direct\",\"reference_id\":\"OPERATSMGMT-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"marco.garro@concentrix.com\"},\"first_name\":\"Marco Garro Brenes (102100171)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1765355\",\"wid\":\"b37b793761681032d3943b6fa3e90000\",\"descriptor\":\"Manager II, B2B Sales - Bilingual\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_8B\",\"wid\":\"0227dc387a0901afed42c8f6e0656d35\",\"descriptor\":\"Grade 8B\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"928\",\"campaign_id\":\"27215\",\"campaign_title\":\"Sr. Consultant, Global Analytic (TCF) R1768838\",\"campaign_type\":\"job_application\",\"job_title\":\"Sr. Databricks Engineer\",\"street\":\"USA TX Work-at-Home\",\"address\":\"USA TX Work-at-Home\",\"city\":\"USA\",\"state\":\"Texas\",\"postal_code\":\"73301\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.  \\n \\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. \\n \\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. \\n \\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year. \\n \\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Title: Sr. Databricks Engineer<\/b><\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Location: Remote in USA<\/b><\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">Working hours in EST<\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Required certification: Databricks Data Engineer Professional\u00a0<\/b><\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Role Summary<\/b>\u00a0<br \/>The Senior Data Engineer is responsible for the end-to-end data lifecycle, including the analysis, design, and implementation of data solutions on the Databricks Data Intelligence Platform running on Microsoft Azure, AWS or GCP. The role leverages Databricks, Python, PySpark, and SQL to deliver data ingestion, transformation, modeling, and pipeline orchestration.\u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">As the senior engineer, this role leads solution design, sets engineering standards for how pipelines are built, governed, and deployed, and guides other data engineers.\u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Responsibilities<\/b>\u00a0<\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Design, develop, and maintain robust batch and streaming data pipelines for extracting, transforming, and loading (ETL\/ELT) data from multiple sources into the Databricks lakehouse on Azure.\u00a0<\/span><\/li><\/ul><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Automate and streamline data ingestion using Auto Loader, Lakeflow Connect, and Azure services such as Azure Data Factory and Event Hubs.\u00a0<\/span><\/li><\/ul><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Build and manage pipelines with Lakeflow Spark Declarative Pipelines (formerly Delta Live Tables), including data quality expectations and change data capture.\u00a0<\/span><\/li><\/ul><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Perform complex data manipulation and transformation using PySpark and Spark SQL, ensuring data is prepared for advanced analytics, reporting, and AI\/ML use cases.\u00a0<\/span><\/li><\/ul><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Design and implement orchestration and scheduling of data workflows with Lakeflow Jobs (formerly Databricks Workflows) to ensure reliability and efficiency.\u00a0<\/span><\/li><\/ul><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Design and implement scalable data models within the lakehouse using medallion architecture (bronze\/silver\/gold) and dimensional modeling, including SCD Type 1 and Type 2.\u00a0<\/span><\/li><\/ul><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Implement data governance and security in Unity Catalog, including access controls, lineage, and row filters and column masks for sensitive data.\u00a0<\/span><\/li><\/ul><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Optimize performance and cost across Delta tables, Spark workloads, serverless and classic compute, and SQL warehouses.\u00a0<\/span><\/li><\/ul><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Establish CI\/CD and testing practices for data pipelines using Git folders, Declarative Automation Bundles (formerly Databricks Asset Bundles), and Azure DevOps or GitHub Actions.\u00a0<\/span><\/li><\/ul><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Monitor pipeline health and data quality using system tables and data quality monitoring; lead root-cause analysis and resolution of production issues.\u00a0<\/span><\/li><\/ul><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Lead design and code reviews, define engineering standards, and mentor data engineers on the team.\u00a0<\/span><\/li><\/ul><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Collaborate with cross-functional teams, including business stakeholders and IT, to ensure data solutions meet business and performance requirements aligned to project goals.\u00a0<\/span><\/li><\/ul><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Required Qualifications<\/b>\u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Experience<\/b>\u00a0<\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">10&#43; years of professional experience in data engineering, data &amp; analytics, or data warehousing.\u00a0<\/span><\/li><\/ul><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">5&#43; years of hands-on experience working with Databricks in a data engineering capacity, including production workloads.\u00a0<\/span><\/li><\/ul><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">5&#43; years of experience with Python, including manipulating large datasets using PySpark DataFrames, Spark SQL, and\/or the pandas API on Spark.\u00a0<\/span><\/li><\/ul><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">3&#43; years of data engineering experience on Microsoft Azure (e.g., ADLS Gen2, Azure Data Factory, Key Vault, Microsoft Entra ID).\u00a0<\/span><\/li><\/ul><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Skills and Knowledge<\/b>\u00a0<\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Expert proficiency in Python and SQL for data engineering, data modeling, transformation, and querying.\u00a0<\/span><\/li><\/ul><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Deep knowledge of Delta Lake and Spark performance tuning, including liquid clustering, OPTIMIZE\/VACUUM, predictive optimization, partitioning, data skew, and Photon.\u00a0<\/span><\/li><\/ul><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Hands-on experience with Unity Catalog for data governance, security, and lineage.\u00a0<\/span><\/li><\/ul><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Experience implementing streaming data ingestion in Databricks using Structured Streaming, Auto Loader, and Event Hubs or Kafka.\u00a0<\/span><\/li><\/ul><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Strong understanding of testing and deployment strategies for data pipelines, including unit testing, CI\/CD, and productionizing ETL pipelines and Databricks SQL queries.\u00a0<\/span><\/li><\/ul><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Experience enabling BI consumption through Databricks SQL warehouses and tools such as Power BI.\u00a0<\/span><\/li><\/ul><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Education<\/b>\u00a0<\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Bachelor\u2019s degree in computer science, Information Systems, Data Engineering, or a closely related field, or equivalent professional experience.\u00a0<\/span><\/li><\/ul><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Preferred Qualifications<\/b>\u00a0<\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Active Databricks Certified Data Engineer Professional certification.\u00a0<\/span><\/li><\/ul><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Active Databricks Certified Data Engineer Associate certification.\u00a0<\/span><\/li><\/ul><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Experience with healthcare data (e.g., claims, EHR\/clinical data, HL7\/FHIR) and HIPAA\/PHI handling.\u00a0<\/span><\/li><\/ul><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Infrastructure as code experience with Terraform (Databricks and Azure providers).\u00a0<\/span><\/li><\/ul><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Experience preparing data for machine learning and generative AI use cases.\u00a0<\/span><\/li><\/ul><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Familiarity with Delta Sharing and Lakehouse Federation.\u00a0<\/span><\/li><\/ul><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">The base salary for this position is $106,087 to $140,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0 Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<\/span><\/p><br \/><p><span style=\\\"color:#000000\\\">#Remoterole<\/span><\/p><p><span style=\\\"color:#000000\\\">#Concentrix<\/span><\/p><p><span style=\\\"color:#000000\\\">#USA<\/span><\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. 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The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p>Responsibilities:<br \/><br \/>- 5 to 7 years of QA Experience, developing\/implementing test strategies, test cases and scripts<br \/>- Collaborate &amp; Work extensively with cross-functional development teams, including analysts, engineers, and QA.<br \/>- Must be able to work in an agile, dynamic, varied, and fast paced environment.<br \/>- Should have experience in writing manual test cases based on Acceptance test criteria<br \/>- Ability to work independently, self-motivated and detail-oriented.<br \/>- Should demonstrate skills to Analyze logs, verify, reproduce and correct defects.<br \/>- Familiar with agile methodology scrum calls, retrospective, sprint planning, user story effort and point estimation<br \/>- Strong communication skills and should be able to co-ordinate with team on accomplishing tasks<br \/><br \/>Primary Skills:<br \/>- Expertise in Robot Framework with Python<br \/>- Expertise in API and Service Automation<br \/>- Expertise in CI\/CD and DevOps Automation<br \/>- Expertise in GitHub Actions<br \/>- Expertise in AI-Assisted Quality Engineering using GitHub Copilot and GenAI tools<br \/>- Expertise in Test Data Management and Data Validation<br \/>- Expertise in Modern Automation Frameworks and Emerging Automation Technologies<br \/>- Hands on understanding of DataBases and Knowledge on SQL.<br \/>- Excellent troubleshooting skills to root cause complex issues is required<br \/><br \/>Secondary skills: (Good to have)<br \/>- Hands-on experience with Selenium WebDriver, Page Object Model (POM), dynamic locators, and waits<br \/>- Experience with BDD frameworks like Cucumber and reporting tools such as Allure or Extent<br \/>- Experience in design &amp; development of automation frameworks is added advantage\u00a0<\/p>\",\"ats_external_id\":\"R1768612\",\"location\":\"Hyderabad, Telang\u0101na\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"INR\",\"updated_at\":\"2026-10-07T18:10:53.201+08:00\",\"created_at\":\"2026-09-30T20:04:53.126+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzE3Ng?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Hyderabad-Raidurg-Village-B7-South-Tower-Serilingampally-Mandal-Divya-Sree-Orion\/SDET-II--TCF-_R1768612\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Software Development\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"2ffb5dc89bc301077706db64f5d20000\",\"descriptor\":\"Concentrix Catalyst Technologies Private Limited\",\"reference_id\":\"PIN08\",\"organization_reference_id\":\"PIN08\"},\"location\":{\"city\":\"Hyderabad\",\"state\":\"Telang\u0101na\",\"country\":{\"wid\":\"c4f78be1a8f14da0ab49ce1162348a5e\",\"iso2\":\"IN\",\"iso3\":\"IND\",\"descriptor\":\"India\",\"iso_numeric\":\"356\"},\"postal_code\":\"500032\",\"primary_location\":{\"id\":\"IN-HYD-RAIDU-03\",\"wid\":\"8a88e957a11f010fb8c6297898970000\",\"descriptor\":\"IND Hyderabad Raidurg Village B7 South Tower, Serilingampally Mandal Divya Sree Orion\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"jeevaraj.jeevaraj@concentrix.com\"},\"first_name\":\"., Jeevaraj\"},\"categories\":[{\"descriptor\":\"CF Software Development\"}],\"recruiters\":[{\"id\":\"101900034\",\"wid\":\"64cac172067b017b07017358e514efc6\",\"descriptor\":\"Nandu R (101900034)\"},{\"id\":\"103277089\",\"wid\":\"279f2afc61bd10061f5ffb8215d60000\",\"descriptor\":\"Anju Yadav (103277089)\"},{\"id\":\"103524045\",\"wid\":\"2bd43e3f068d10184f423abddeef0000\",\"descriptor\":\"Jeevaraj . (103524045)\"},{\"id\":\"103267274\",\"wid\":\"03ebf0f8cfc910035ea211bfeeac0000\",\"descriptor\":\"Chitteti Rani (103267274)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0445\",\"descriptor\":\"SDET II (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-389604\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Hyderabad-Raidurg-Village-B7-South-Tower-Serilingampally-Mandal-Divya-Sree-Orion\/SDET-II--TCF-_R1768612\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Hyderabad-Raidurg-Village-B7-South-Tower-Serilingampally-Mandal-Divya-Sree-Orion\/SDET-II--TCF-_R1768612\/apply\",\"job_requisition_id\":\"R1768612\"}],\"organizations\":[{\"wid\":\"30665b72e7e6101d3511d434f3b90000\",\"descriptor\":\"CAT-ITES\",\"reference_id\":\"CAT-ITES\",\"custom_reference_id\":\"CAT-ITES\",\"company_reference_id\":null},{\"wid\":\"c8845a804ff7011141d305990c750000\",\"descriptor\":\"W0ZG5G Uprr Billable Usa\",\"reference_id\":\"W0ZG5G\",\"custom_reference_id\":\"W0ZG5G\",\"company_reference_id\":null},{\"wid\":\"5bf9c50ec22410097a75ce41f9390000\",\"descriptor\":\"COGS (CORP) Digital Experiences SL\",\"reference_id\":\"CORCATCONTCOMM\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"2ffb5dc89bc301077706db64f5d20000\",\"descriptor\":\"Concentrix Catalyst Technologies Private Limited\",\"reference_id\":\"PIN08\",\"custom_reference_id\":null,\"company_reference_id\":\"PIN08\"},{\"wid\":\"a8114e762f111021c41db70828070000\",\"descriptor\":\"UPRR: Train Operations\",\"reference_id\":\"UPRR: Train Operations_20250204_IND\",\"custom_reference_id\":\"UPRR: Train Operations_20250204_IND\",\"company_reference_id\":null},{\"wid\":\"f74bef87fd1d01112caa426c29140000\",\"descriptor\":\"6950 - Union Pacific Railroad - PUSA0365\",\"reference_id\":\"PUSA0365\",\"custom_reference_id\":\"PUSA0365\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"swami.talupula@concentrix.com\"},\"first_name\":\"Swami Talupula (102012271)\"},\"category_groups\":[{\"id\":\"CF Application Development Group\",\"wid\":\"0227dc387a0901953338594ceb6523d4\",\"descriptor\":\"Application Development Group\"}],\"job_requisition\":{\"id\":\"R1768612\",\"wid\":\"b37b793761681032aecd8f32bec10000\",\"descriptor\":\"SDET II (TCF)\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-6\",\"compensation_grade\":{\"id\":\"CF Grade_T9\",\"wid\":\"3f18747a40e6101079012231438b0000\",\"descriptor\":\"Grade T9\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"931\",\"campaign_id\":\"27174\",\"campaign_title\":\"Specialist, Customer Acquisition R1768645\",\"campaign_type\":\"job_application\",\"job_title\":\"B2B Customer Acquisition Specialist\",\"street\":\"EGY Cairo Maadi Location\",\"address\":\"EGY Cairo Maadi Location\",\"city\":null,\"state\":\"Cairo\",\"postal_code\":\"11728\",\"region\":null,\"country\":\"Egypt\",\"short_description\":\"The Sales Representative is responsible for demonstrating the value and benefits of our client\u2019s products or services through customer engagement, with a primary focus on selling and\/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.\",\"long_description\":\"<ul><li>Provide accurate weekly\/ monthly\/ quarterly sales forecast<\/li><li>Mastery of product knowledge and technical understanding of services to assess client requirements<\/li><li>Initiate steps to help customer concerns\/roadblocks prohibiting satisfaction or product usage<\/li><li>Manage external competitive pressures and handle objections to retain customers or win new customers<\/li><li>Manage high volume of customer contacts through phone and email each day \u2013 majority of communication is outbound<\/li><li>Work with your team and management to provide a professional experience during all interactions with customers and prospects<\/li><li>Maintain the customer management system (CRM) to ensure all relevant data is captured<\/li><li>Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts<\/li><li>Work with a team and report directly to a Sales Manager<\/li><\/ul>\",\"ats_external_id\":\"R1768645\",\"location\":\"Cairo\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-09-30T20:07:51.038+08:00\",\"created_at\":\"2026-09-30T20:04:51.325+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzE3NA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/EGY-Cairo-Maadi-Location\/B2B-Customer-Acquisition-Specialist_R1768645\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"B2B Sales\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":null,\"state\":\"Cairo\",\"country\":{\"wid\":\"d865e83093ad42319653b08e61f7db49\",\"iso2\":\"EG\",\"iso3\":\"EGY\",\"descriptor\":\"Egypt\",\"iso_numeric\":\"818\"},\"postal_code\":\"11728\",\"primary_location\":{\"id\":\"EG-CAI-MAADI-01\",\"wid\":\"e098d44b02b50190632fa5bc612034cd\",\"descriptor\":\"EGY Cairo Maadi Location\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"mahmoud.essam@concentrix.com\"},\"first_name\":\"Abdel El-Satar, Mahmoud Essam\"},\"categories\":[{\"descriptor\":\"CF B2B Sales\"}],\"recruiters\":[{\"id\":\"102232595\",\"wid\":\"fd46b33b9ba410109b5014a47a410000\",\"descriptor\":\"Kareem Refat Shazly Mohamed (102232595)\"},{\"id\":\"101785635\",\"wid\":\"3299c9f1a51d0135f15bd5ea40061421\",\"descriptor\":\"Mahmoud Essam (101785635)\"},{\"id\":\"101779884\",\"wid\":\"10e13862891a01c67c4eea5d4e012d42\",\"descriptor\":\"Engy Hany Elnazer (101779884)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"DSSI02CA\",\"descriptor\":\"Specialist, Customer Acquisition\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-389174\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/EGY-Cairo-Maadi-Location\/B2B-Customer-Acquisition-Specialist_R1768645\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/EGY-Cairo-Maadi-Location\/B2B-Customer-Acquisition-Specialist_R1768645\/apply\",\"job_requisition_id\":\"R1768645\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"mahmoud.essam@concentrix.com\"},\"first_name\":\"Mahmoud Essam (101785635)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1768645\",\"wid\":\"e4fd0de413251032b1d51fccadd70000\",\"descriptor\":\"B2B Customer Acquisition Specialist\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<ul><li>2&#43; years of experience working in a customer service or sales capacity<\/li><li>Prior success in achievement of personal and team sales quota\/goals<\/li><li>Experience in high-volume calling<\/li><li>Experience learning new technology and data<\/li><li>Problem solving skills<\/li><li>Excellent knowledge of MS Office programs<\/li><li>Experience working with Salesforce.com or similar CRM<\/li><li>Experience or willingness to work from home<\/li><\/ul>\"},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"932\",\"campaign_id\":\"27172\",\"campaign_title\":\"Professional I, Payroll R1768605\",\"campaign_type\":\"job_application\",\"job_title\":\"Charg\u00e9(e) de Paie (F\/H)\",\"street\":\"BEN COTONOU - Parcel F et G , Quartier Enagnon 4eme Arrondissement \u00eelot 40002\",\"address\":\"BEN COTONOU - Parcel F et G , Quartier Enagnon 4eme Arrondissement \u00eelot 40002\",\"city\":\"COTONOU\",\"state\":\"Littoral Department\",\"postal_code\":null,\"region\":null,\"country\":\"Benin\",\"short_description\":\"\",\"long_description\":\"<p><span style=\\\"color:#000000\\\"><b>Qui sommes-nous ?<\/b><\/span><\/p><p><span style=\\\"color:#000000\\\">Concentrix est un leader mondial de l\u2019exp\u00e9rience client, pr\u00e9sent dans plus de 70 pays. Chez Concentrix B\u00e9nin, nous sommes convaincus que la performance durable repose avant tout sur le bien-\u00eatre et l&#39;engagement de nos collaborateurs.<\/span><\/p><p><span style=\\\"color:#000000\\\">Au sein du d\u00e9partement People Solutions, nous souhaitons recruter un(e) Charg\u00e9(e) de <span style=\\\"font-size:inherit\\\">Paie<\/span>, afin de garantir la fiabilit\u00e9, l&#39;exactitude et la conformit\u00e9 du traitement de la <span style=\\\"font-size:inherit\\\">paie<\/span> de nos \u00e9quipes.<br \/><\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Pourquoi rejoindre Concentrix ?<\/b><\/span><\/p><p><span style=\\\"color:#000000\\\">En rejoignant Concentrix en qualit\u00e9 de Charg\u00e9(e) de <span style=\\\"font-size:inherit\\\">Paie<\/span>, vous contribuerez directement \u00e0 la confiance des collaborateurs, en s\u00e9curisant chaque mois le traitement de leur r\u00e9mun\u00e9ration.<\/span><\/p><p><span style=\\\"color:#000000\\\">Vous participerez \u00e0 l&#39;am\u00e9lioration continue, \u00e0 l&#39;automatisation et \u00e0 la digitalisation des processus de <span style=\\\"font-size:inherit\\\">paie<\/span> au sein d&#39;un environnement international, multiculturel et en constante \u00e9volution.<br \/><\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Objet du poste<\/b><\/span><\/p><p><span style=\\\"color:#000000\\\">Le\/La Charg\u00e9(e) de <span style=\\\"font-size:inherit\\\">Paie<\/span> assure la pr\u00e9paration, le traitement, le contr\u00f4le et le suivi de la <span style=\\\"font-size:inherit\\\">paie<\/span> des collaborateurs, dans le respect des proc\u00e9dures internes, des d\u00e9lais et de la l\u00e9gislation sociale et fiscale en vigueur.<\/span><\/p><p><span style=\\\"color:#000000\\\">Il\/Elle garantit la fiabilit\u00e9, l\u2019exactitude, la conformit\u00e9 et la confidentialit\u00e9 des donn\u00e9es de <span style=\\\"font-size:inherit\\\">paie<\/span>, depuis la collecte des \u00e9l\u00e9ments variables jusqu\u2019au contr\u00f4le des \u00e9tats de <span style=\\\"font-size:inherit\\\">paie<\/span> et au suivi des d\u00e9clarations et obligations associ\u00e9es.<\/span><\/p><p><span style=\\\"color:#000000\\\">Il\/Elle assure \u00e9galement le traitement des r\u00e9clamations relatives \u00e0 la <span style=\\\"font-size:inherit\\\">paie<\/span>, analyse les anomalies, effectue les rapprochements n\u00e9cessaires et contribue \u00e0 l\u2019am\u00e9lioration continue des processus et outils de <span style=\\\"font-size:inherit\\\">paie<\/span>.<br \/><\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Principales missions<br \/><\/b><\/span><\/p><p><span style=\\\"color:#000000\\\"><b>1. Pr\u00e9paration et traitement de la <span style=\\\"font-size:inherit\\\">paie<\/span><\/b><\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Le\/La Charg\u00e9(e) de <span style=\\\"font-size:inherit\\\">Paie<\/span> sera charg\u00e9(e) de :<\/b><\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Collecter et centraliser l\u2019ensemble des \u00e9l\u00e9ments n\u00e9cessaires au traitement de la <span style=\\\"font-size:inherit\\\">paie<\/span> ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Contr\u00f4ler les \u00e9l\u00e9ments variables de <span style=\\\"font-size:inherit\\\">paie<\/span> transmis par les diff\u00e9rentes parties prenantes ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Traiter les \u00e9l\u00e9ments relatifs aux absences, cong\u00e9s, heures suppl\u00e9mentaires, primes, indemnit\u00e9s, retenues et autres composantes de r\u00e9mun\u00e9ration ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Int\u00e9grer les \u00e9l\u00e9ments ayant un impact sur la r\u00e9mun\u00e9ration des collaborateurs ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">V\u00e9rifier les donn\u00e9es de pr\u00e9sence, les horaires et les \u00e9l\u00e9ments de temps de travail n\u00e9cessaires au calcul de la <span style=\\\"font-size:inherit\\\">paie<\/span> ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Pr\u00e9parer les donn\u00e9es n\u00e9cessaires \u00e0 l\u2019\u00e9tablissement des bulletins de <span style=\\\"font-size:inherit\\\">paie<\/span> ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Effectuer les contr\u00f4les pr\u00e9alables au lancement de la <span style=\\\"font-size:inherit\\\">paie<\/span> ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Contr\u00f4ler la coh\u00e9rence des donn\u00e9es individuelles et collectives ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Participer au traitement des <span style=\\\"font-size:inherit\\\">paie<\/span>s hors cycle lorsque n\u00e9cessaire ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Veiller au respect du calendrier mensuel de <span style=\\\"font-size:inherit\\\">paie<\/span>.<br \/><\/span><\/li><\/ul><p><span style=\\\"color:#000000\\\"><b>2. Contr\u00f4le et fiabilisation de la <span style=\\\"font-size:inherit\\\">paie<\/span><\/b><\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Il\/Elle assurera notamment :<\/b><\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Les contr\u00f4les de coh\u00e9rence entre les donn\u00e9es du mois et celles des p\u00e9riodes pr\u00e9c\u00e9dentes ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">L\u2019identification, l\u2019analyse et la correction des anomalies de <span style=\\\"font-size:inherit\\\">paie<\/span> ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Les rapprochements entre les \u00e9tats de <span style=\\\"font-size:inherit\\\">paie<\/span>, les donn\u00e9es comptables, fiscales et sociales ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Le contr\u00f4le des variations de r\u00e9mun\u00e9ration et l\u2019identification des \u00e9carts inhabituels ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">La v\u00e9rification des donn\u00e9es bancaires n\u00e9cessaires au <span style=\\\"font-size:inherit\\\">paie<\/span>ment des salaires ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Le contr\u00f4le des \u00e9l\u00e9ments ayant un impact sur le net \u00e0 payer ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">La v\u00e9rification de la coh\u00e9rence des montants bruts, retenues, cotisations et nets \u00e0 payer ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Les contr\u00f4les n\u00e9cessaires avant validation d\u00e9finitive de la <span style=\\\"font-size:inherit\\\">paie<\/span> ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">La documentation des contr\u00f4les r\u00e9alis\u00e9s et la tra\u00e7abilit\u00e9 des corrections effectu\u00e9es ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">La participation \u00e0 la s\u00e9curisation du processus de <span style=\\\"font-size:inherit\\\">paie<\/span> et \u00e0 la pr\u00e9vention des erreurs.<br \/><\/span><\/li><\/ul><p><span style=\\\"color:#000000\\\"><b>3. Gestion des r\u00e9clamations et demandes relatives \u00e0 la <span style=\\\"font-size:inherit\\\">paie<\/span><\/b><\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Il\/Elle assurera la gestion des r\u00e9clamations en :<\/b><\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">R\u00e9ceptionnant et analysant les r\u00e9clamations des collaborateurs relatives \u00e0 leur r\u00e9mun\u00e9ration ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">V\u00e9rifiant les \u00e9l\u00e9ments \u00e0 l\u2019origine des \u00e9carts ou r\u00e9clamations ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Apportant les r\u00e9ponses et explications n\u00e9cessaires aux collaborateurs ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Proc\u00e9dant aux r\u00e9gularisations lorsque celles-ci sont justifi\u00e9es ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Assurant le suivi des demandes jusqu&#39;\u00e0 leur r\u00e9solution ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Identifiant les anomalies r\u00e9currentes et en proposant des actions correctives ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Garantissant la confidentialit\u00e9 des \u00e9changes et des informations relatives aux r\u00e9mun\u00e9rations.<br \/><\/span><\/li><\/ul><p><span style=\\\"color:#000000\\\"><b>4. Gestion des d\u00e9clarations sociales et fiscales li\u00e9es \u00e0 la <span style=\\\"font-size:inherit\\\">paie<\/span><\/b><\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Il\/Elle devra :<\/b><\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Participer \u00e0 la pr\u00e9paration des d\u00e9clarations sociales et fiscales li\u00e9es \u00e0 la <span style=\\\"font-size:inherit\\\">paie<\/span> ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Contr\u00f4ler la coh\u00e9rence des bases d\u00e9claratives avec les donn\u00e9es issues de la <span style=\\\"font-size:inherit\\\">paie<\/span> ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Pr\u00e9parer les \u00e9tats et documents n\u00e9cessaires aux d\u00e9clarations ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Assurer le suivi des \u00e9ch\u00e9ances d\u00e9claratives et contribuer au respect des d\u00e9lais r\u00e9glementaires ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Participer au suivi des \u00e9changes avec les organismes sociaux et fiscaux comp\u00e9tents ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Identifier et signaler les \u00e9ventuelles anomalies ou incoh\u00e9rences dans les d\u00e9clarations ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Participer au traitement des r\u00e9gularisations sociales et fiscales.<br \/><\/span><\/li><\/ul><p><span style=\\\"color:#000000\\\"><b>5. Reporting et analyse de la <span style=\\\"font-size:inherit\\\">paie<\/span><\/b><\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Il\/Elle devra :<\/b><\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Produire les reportings mensuels et p\u00e9riodiques relatifs \u00e0 la <span style=\\\"font-size:inherit\\\">paie<\/span> ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">\u00c9laborer les \u00e9tats de suivi de la masse salariale ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Produire les tableaux de bord et indicateurs li\u00e9s \u00e0 la <span style=\\\"font-size:inherit\\\">paie<\/span> ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Analyser les \u00e9volutions de la masse salariale et les variations significatives ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Produire les \u00e9tats de rapprochement n\u00e9cessaires au suivi de la <span style=\\\"font-size:inherit\\\">paie<\/span> ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Pr\u00e9parer les donn\u00e9es n\u00e9cessaires aux reportings RH et Finance ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Analyser les \u00e9carts entre les diff\u00e9rentes p\u00e9riodes de <span style=\\\"font-size:inherit\\\">paie<\/span> ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Contribuer \u00e0 l\u2019identification des tendances, anomalies et risques li\u00e9s \u00e0 la <span style=\\\"font-size:inherit\\\">paie<\/span> ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Pr\u00e9parer les donn\u00e9es et documents n\u00e9cessaires aux audits internes et externes.<br \/><\/span><\/li><\/ul><p><span style=\\\"color:#000000\\\"><b>6. Contr\u00f4le, conformit\u00e9 et audit<\/b><\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Il\/Elle devra :<\/b><\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Veiller au respect des proc\u00e9dures internes relatives au processus de <span style=\\\"font-size:inherit\\\">paie<\/span> ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">S&#39;assurer de la conformit\u00e9 des traitements de <span style=\\\"font-size:inherit\\\">paie<\/span> avec la r\u00e9glementation sociale et fiscale applicable ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Participer aux contr\u00f4les internes relatifs \u00e0 la <span style=\\\"font-size:inherit\\\">paie<\/span> ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Pr\u00e9parer les \u00e9l\u00e9ments n\u00e9cessaires aux audits de <span style=\\\"font-size:inherit\\\">paie<\/span> ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">R\u00e9pondre aux demandes d&#39;information dans le cadre des contr\u00f4les et audits ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Assurer la tra\u00e7abilit\u00e9 des op\u00e9rations et des corrections effectu\u00e9es ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Identifier les risques li\u00e9s au processus de <span style=\\\"font-size:inherit\\\">paie<\/span> et proposer des mesures pr\u00e9ventives ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Mettre en \u0153uvre et suivre les actions correctives issues des contr\u00f4les et audits.<br \/><\/span><\/li><\/ul><p><span style=\\\"color:#000000\\\"><b>7. Gestion et am\u00e9lioration des processus de <span style=\\\"font-size:inherit\\\">paie<\/span><\/b><\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Il\/Elle devra :<\/b><\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Participer \u00e0 l&#39;am\u00e9lioration continue du processus de <span style=\\\"font-size:inherit\\\">paie<\/span> ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Identifier les dysfonctionnements et proposer des solutions d&#39;am\u00e9lioration ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Contribuer \u00e0 l&#39;automatisation et \u00e0 la digitalisation des contr\u00f4les de <span style=\\\"font-size:inherit\\\">paie<\/span> ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Optimiser les outils de suivi et de contr\u00f4le des donn\u00e9es ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Participer \u00e0 la fiabilisation des donn\u00e9es utilis\u00e9es dans le processus de <span style=\\\"font-size:inherit\\\">paie<\/span> ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Contribuer \u00e0 la formalisation et \u00e0 la mise \u00e0 jour des proc\u00e9dures de <span style=\\\"font-size:inherit\\\">paie<\/span> ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Participer \u00e0 la mise en \u0153uvre et \u00e0 l&#39;\u00e9volution des outils SIRH et logiciels de <span style=\\\"font-size:inherit\\\">paie<\/span> ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Collaborer avec les \u00e9quipes RH, Finance, IT et les managers afin de s\u00e9curiser les flux de donn\u00e9es n\u00e9cessaires \u00e0 la <span style=\\\"font-size:inherit\\\">paie<\/span>.<br \/><\/span><\/li><\/ul><p><span style=\\\"color:#000000\\\"><b>8. Confidentialit\u00e9 et protection des donn\u00e9es<\/b><\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Il\/Elle devra :<\/b><\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Garantir la stricte confidentialit\u00e9 des donn\u00e9es relatives aux r\u00e9mun\u00e9rations ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Veiller \u00e0 la protection des donn\u00e9es personnelles et financi\u00e8res des collaborateurs ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Limiter l&#39;acc\u00e8s aux informations de <span style=\\\"font-size:inherit\\\">paie<\/span> aux personnes habilit\u00e9es ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Respecter les proc\u00e9dures internes relatives \u00e0 la s\u00e9curit\u00e9 et \u00e0 la confidentialit\u00e9 des donn\u00e9es ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Signaler imm\u00e9diatement toute anomalie ou situation susceptible de compromettre la confidentialit\u00e9 des donn\u00e9es de <span style=\\\"font-size:inherit\\\">paie<\/span>.<br \/><\/span><\/li><\/ul><p><span style=\\\"color:#000000\\\"><b>Profil recherch\u00e9<\/b><\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Le\/La candidat(e) devra \u00eatre titulaire :<\/b><\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">D\u2019un dipl\u00f4me de niveau Bac&#43;4\/5 minimum en Ressources Humaines, Gestion, Comptabilit\u00e9\/Finance, Administration, ou dans un domaine \u00e9quivalent ;<\/span><\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Une formation ou certification sp\u00e9cialis\u00e9e en <span style=\\\"font-size:inherit\\\">paie<\/span> constituera un atout.<br \/><\/span><\/li><\/ul><p><span style=\\\"color:#000000\\\"><b>Il\/Elle devra justifier :<\/b><\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">D\u2019au moins quatre (04) ann\u00e9es d&#39;exp\u00e9rience professionnelle dans un poste de Charg\u00e9(e) de <span style=\\\"font-size:inherit\\\">Paie<\/span>, Gestionnaire de <span style=\\\"font-size:inherit\\\">Paie<\/span> ou fonction \u00e9quivalente ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">D\u2019une exp\u00e9rience significative dans le traitement op\u00e9rationnel de la <span style=\\\"font-size:inherit\\\">paie<\/span> ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">D\u2019une exp\u00e9rience dans la gestion des \u00e9l\u00e9ments variables de r\u00e9mun\u00e9ration ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">D\u2019une exp\u00e9rience dans le contr\u00f4le et la fiabilisation des donn\u00e9es de <span style=\\\"font-size:inherit\\\">paie<\/span> ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">D\u2019une exp\u00e9rience dans la pr\u00e9paration des d\u00e9clarations sociales et fiscales.<\/span><\/li><\/ul><p><span style=\\\"color:#000000\\\"><b>Une exp\u00e9rience au sein d&#39;une entreprise internationale, d&#39;un groupe structur\u00e9 ou d&#39;une organisation \u00e0 effectif important constituera un avantage.<br \/><\/b><\/span><\/p><p><span style=\\\"color:#000000\\\"><b><u>Comp\u00e9tences attendues<\/u><br \/><\/b><\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Comp\u00e9tences techniques<\/b><\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Tr\u00e8s bonne ma\u00eetrise du processus complet de <span style=\\\"font-size:inherit\\\">paie<\/span> ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Bonne connaissance de la l\u00e9gislation sociale et fiscale applicable ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Bonne connaissance des obligations sociales et fiscales li\u00e9es \u00e0 la <span style=\\\"font-size:inherit\\\">paie<\/span> ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Ma\u00eetrise des m\u00e9canismes de calcul et de contr\u00f4le de la r\u00e9mun\u00e9ration ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Bonne capacit\u00e9 \u00e0 analyser les \u00e9l\u00e9ments variables de <span style=\\\"font-size:inherit\\\">paie<\/span> ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Ma\u00eetrise des techniques de contr\u00f4le et de rapprochement des donn\u00e9es ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Tr\u00e8s bonne ma\u00eetrise d&#39;Excel, notamment des formules, tableaux crois\u00e9s dynamiques et outils d&#39;analyse ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Ma\u00eetrise ou bonne connaissance des logiciels de <span style=\\\"font-size:inherit\\\">paie<\/span> et SIRH ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Capacit\u00e9 \u00e0 produire et analyser des reportings de <span style=\\\"font-size:inherit\\\">paie<\/span> ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Capacit\u00e9 \u00e0 identifier, analyser et r\u00e9soudre les anomalies ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Bonne connaissance des processus comptables li\u00e9s \u00e0 la <span style=\\\"font-size:inherit\\\">paie<\/span> ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Capacit\u00e9 \u00e0 travailler avec des volumes importants de donn\u00e9es ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Capacit\u00e9 \u00e0 respecter des calendriers de <span style=\\\"font-size:inherit\\\">paie<\/span> stricts ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">La ma\u00eetrise de l&#39;anglais constitue un atout.<br \/><\/span><\/li><\/ul><p><span style=\\\"color:#000000\\\"><b>Qualit\u00e9s personnelles<\/b><\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Rigueur et pr\u00e9cision ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Sens aigu du d\u00e9tail ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Forte capacit\u00e9 d\u2019analyse ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Organisation et m\u00e9thode ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Respect strict des d\u00e9lais ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Discr\u00e9tion et confidentialit\u00e9 ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Fiabilit\u00e9 et sens des responsabilit\u00e9s ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">R\u00e9activit\u00e9 et capacit\u00e9 \u00e0 g\u00e9rer les urgences ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Capacit\u00e9 \u00e0 travailler sous pression, notamment pendant les p\u00e9riodes de cl\u00f4ture de <span style=\\\"font-size:inherit\\\">paie<\/span> ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Esprit critique et capacit\u00e9 \u00e0 d\u00e9tecter les incoh\u00e9rences ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Proactivit\u00e9 et force de proposition ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Autonomie ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Sens du service ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Bonnes capacit\u00e9s de communication ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Esprit d&#39;\u00e9quipe ;<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Capacit\u00e9 \u00e0 travailler avec plusieurs interlocuteurs.<br \/><\/span><\/li><\/ul><p><span style=\\\"color:#000000\\\"><b>Modalit\u00e9s du poste<\/b><\/span><\/p><p><span style=\\\"color:#000000\\\">Le\/La Charg\u00e9(e) de <span style=\\\"font-size:inherit\\\">Paie<\/span> sera recrut\u00e9(e) en contrat \u00e0 dur\u00e9e ind\u00e9termin\u00e9e (CDI) au sein du d\u00e9partement 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Deutsch-Franz\u00f6sischer \/ -Italienischer \/ -Englischer Support!\",\"long_description\":\"<h3><strong>Powering what's next.<\/strong><\/h3>\\n<p><strong><img src=\\\"https:\/\/i.imgur.com\/kHDOAbz.png\\\" alt=\\\"\\\" width=\\\"300\\\" height=\\\"160\\\" \/><\/strong><\/p>\\n<p><strong>Reden kannst du? Das trifft sich gut!<br \/><\/strong>Den Rest bringen wir dir bei. Starte jetzt als <strong>Kundenbetreuer (m\/w\/d) f&uuml;r Gesch&auml;ftskunden<\/strong>.<\/p>\\n<p><strong>Das Wichtigste zuerst<\/strong><\/p>\\n<ul>\\n<li>Start: schnellstm&ouml;glich<\/li>\\n<li>Pensum: 80-100%<\/li>\\n<li>Standort: Wallisellen ZH<\/li>\\n<li>Montag - Freitag, zwischen 08:00 und 17:30 Uhr &ndash; freie Wochenenden!<\/li>\\n<li>Outbound<\/li>\\n<li>Supportsprachen: Deutsch &amp; Deutsch kombiniert mit Franz&ouml;sisch oder Italienisch<\/li>\\n<li>Quereinsteiger willkommen!<\/li>\\n<li>Unbefristet<\/li>\\n<li>Unterst&uuml;tzung durch moderne KI-Tools<\/li>\\n<\/ul>\\n<p data-pm-slice=\\\"1 1 []\\\"><strong>Das erwartet dich<br \/><\/strong>Du bist der erste Ansprechpartner bei unterschiedlichen telefonischen Kundenanfragen aus dem Telekommunikationsbereich.<br \/>Immer mit dabei: Unsere KI-Tools, die dir Routineaufgaben abnehmen und dir Zeit verschaffen, denn <strong>KI ist bei uns kein Ersatz &ndash; sondern dein Teamkollege.<\/strong><\/p>\\n<p><strong><br \/>Dein Alltag<\/strong><\/p>\\n<ul>\\n<li>Du <strong>ber&auml;tst unsere Kunden professionell<\/strong> und freundlich &uuml;ber unsere <strong>Telekommunikationsprodukte und -dienstleistungen.<\/strong><\/li>\\n<li><strong>Verkaufe aktiv Produkte und Dienstleistungen <\/strong>mit dem Ziel, die Verkaufsziele zu erreichen und zu &uuml;bertreffen.<\/li>\\n<li>Unterst&uuml;tze unsere Kunden bei <strong>Anfragen und Problemen<\/strong>, um ihre&nbsp;<strong>Zufriedenheit sicherzustellen.<\/strong><\/li>\\n<li>Bleibe auf dem neuesten Stand unserer Produktpalette und der unserer Wettbewerber, um <strong>kompetent beraten <\/strong>zu k&ouml;nnen.<\/li>\\n<li><strong>Pflege Kundenbeziehungen <\/strong>durch regelm&auml;ssige und <strong>proaktive Ansprache<\/strong>.<\/li>\\n<li><strong>Erkenne Verkaufschancen <\/strong>und nutze <strong>Cross- und Upselling-Strategien<\/strong>.<\/li>\\n<li><strong>Nutze moderne Tools<\/strong>, die dich smarter und besser machen.<\/li>\\n<\/ul>\\n<p>Mal ganz leicht. Mal herausfordernd. Aber immer in Bewegung.<\/p>\\n<p><strong>Das bringst du mit<br \/><\/strong>Du brauchst keinen perfekten Lebenslauf.<br \/>Was z&auml;hlt:<\/p>\\n<ul>\\n<li><strong>Sehr gute Deutschkenntnisse<\/strong>&nbsp;in Wort und Schrift.<\/li>\\n<li>Und sehr gute <strong>Franz&ouml;sisch- oder Italienischkenntnisse in Wort und Schrift.<\/strong><\/li>\\n<li>Du sprichst zus&auml;tzlich <strong>Schweizerdeutsch<\/strong>.<\/li>\\n<li>Du hast <strong>Spass <\/strong>am Vertrieb und bringst &Uuml;berzeugungskraft mit.<\/li>\\n<li>Du hast eine <strong>starke Kunden- und Serviceorientierung<\/strong>.<\/li>\\n<li><strong>Komplexe, technische Sachverhalte<\/strong> kannst du <strong>verst&auml;ndlich erkl&auml;ren<\/strong>.<\/li>\\n<li>Deine <strong>Ziele zu erreichen<\/strong> hat oberste Priorit&auml;t.<\/li>\\n<li>Du <strong>arbeitest<\/strong> erfolgreich <strong>selbst&auml;ndig und im Team<\/strong>.<\/li>\\n<li>Du bringst <strong>Begeisterung f&uuml;r technische Produkte<\/strong> und Innovationen mit.<\/li>\\n<\/ul>\\n<p>Erfahrung im Kundenservice? Super. Aber kein Muss.<\/p>\\n<p><strong>Benefits<br \/><\/strong>Ein Job sollte deinen einzigartigen Lebensstil unterst&uuml;tzen &ndash; und dich weiterbringen.<br \/>Deshalb bekommst du bei uns:<\/p>\\n<ul>\\n<li>Ein branchen&uuml;bliches Gehalt mit zus&auml;tzlichen <strong>attraktiven Verkaufspr&auml;mien.<\/strong><\/li>\\n<li>Eine unbefristete Anstellung in <strong>Voll- oder Teilzeit<\/strong> (ab 80% pro Woche).<\/li>\\n<li>Die <strong>Wochenenden sind frei<\/strong> und geh&ouml;ren dir!<\/li>\\n<li>Eine <strong>flexible Einsatzplanung<\/strong>, mit der sich f&uuml;r jede Lebenslage eine passende L&ouml;sung finden l&auml;sst.<\/li>\\n<li>Regelm&auml;ssige <strong>Coachings, Fresh-Ups und Aufbautrainings<\/strong>, die dir auch im privaten Bereich von Nutzen sind.<\/li>\\n<li>Interne <strong>Weiterbildungs- und Karrierem&ouml;glichkeiten <\/strong>und das sogar weltweit.<\/li>\\n<li>Ein <strong>modernes und angenehmes Arbeitsumfeld <\/strong>in einem motivierten Team.<\/li>\\n<li>Eine Vielzahl an <strong>Mitarbeiter-Rabatten<\/strong>, speziell von Concentrix mit namhaften Partnern verhandelt.<\/li>\\n<\/ul>\\n<p><strong>Deine Bewerbung<br \/><\/strong>Wenn das alles nach dem perfekten n&auml;chsten Schritt auf deinem Karriereweg klingt, dann m&ouml;chten wir dich kennenlernen.<\/p>\\n<p>So geht&rsquo;s:<\/p>\\n<ol>\\n<li><strong> \\\"Bewerben\\\"-Button klicken<\/strong><\/li>\\n<li><strong>Daten eingeben<\/strong><\/li>\\n<li><strong>Fertig<\/strong><\/li>\\n<\/ol>\\n<p>Wir melden uns in der Regel innerhalb von 4 Werktagen bei dir.<\/p>\\n<p><strong>Du hast noch Fragen? <\/strong>Unser virtueller Assistenten \\\"Dot\\\" steht dir per WhatsApp unter <span data-teams=\\\"true\\\">0 78 220 78 49<\/span> oder &uuml;ber den Facebook-Messenger rund um die Uhr zur Verf&uuml;gung.<\/p>\\n<p><strong>Hier arbeitet unser Team<br \/><\/strong>Concentrix Schweiz AG&nbsp;<br \/>Richtistrasse 5, CH-8304 Wallisellen &nbsp; &nbsp; &nbsp;&nbsp;<\/p>\\n<div>\\n<p><strong>Concentrix&nbsp;setzt sich f&uuml;r Chancengleichheit ein<\/strong>&nbsp;<br \/><em>Wir sind stolz darauf, als ein Team und ein Unternehmen weltweit vereint zu sein. Wir verpflichten uns, allen Bewerbenden gleiche Einstellungschancen einzur&auml;umen und ein Arbeitsumfeld zu schaffen, das frei von Diskriminierung und Bel&auml;stigung ist. Alle unsere Einstellungspraktiken basieren auf den gesch&auml;ftlichen Erfordernissen, den Stellenanforderungen und den beruflichen Qualifikationen, ohne R&uuml;cksicht auf Herkunft, Alter, Geschlechtsidentit&auml;t, sexuelle Orientierung, Religion, Familienstand oder Elternstatus, nationale Herkunft, Behinderung oder eine andere durch die geltenden nationalen Gesetze gesch&uuml;tzte Klassifizierung.<\/em><\/p>\\n<p><strong>Arbeitserlaubnis<\/strong>&nbsp;<br \/>Gem&auml;ss schweizerischem Recht werden f&uuml;r diese Stelle nur Bewerber ber&uuml;cksichtigt, die &uuml;ber eine g&uuml;ltige Arbeitserlaubnis in der Schweiz verf&uuml;gen.<\/p>\\n<\/div>\\n<p>#EMEACNX<br \/>#AGENTCNX<\/p>\",\"ats_external_id\":\"CH-1188\",\"location\":\"Wallisellen, Z\u00fcrich\",\"job_type\":\"part_time\",\"salary\":\"\",\"salary_type\":\"monthly\",\"salary_currency\":\"CHF\",\"updated_at\":\"2026-09-30T14:52:22.896+02:00\",\"created_at\":\"2026-09-30T14:41:11.946+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-dach1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTg4?\",\"apply_url\":\"https:\/\/concentrix-dach1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTg4\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"de\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-dach1\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\"},{\"id\":\"1660\",\"campaign_id\":\"1150\",\"campaign_title\":\"Advisor II, B2B Sales R1768620\",\"campaign_type\":\"job_application\",\"job_title\":\"Junior Hunter\",\"street\":\"ESP Valencia - Av. d'Arag\u00f3, 30\",\"address\":\"ESP Valencia - Av. d'Arag\u00f3, 30\",\"city\":\"Valencia\",\"state\":\"Valencia\",\"postal_code\":\"46021\",\"region\":\"Valencia\",\"country\":\"Spain\",\"short_description\":\" .\",\"long_description\":\"<br \/><p>\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\"><b>Experience the power of a game-changing career\u00a0<\/b>\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">Want to be part of an innovative and growing team? We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0\u00a0<\/p><p>\u00a0<\/p><p>If you\u2019re looking to grow and be inspired, as a <b>Inbound Sales Representative SMB <\/b>hybrid in Valencia you will be part of our team of game-changers who are powering the brands of the future.\u00a0\u00a0<\/p><p>\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\"><b>Career growth and personal development\u00a0<\/b><\/p><p style=\\\"color:#3b3b3b !important\\\"><b>\u00a0<\/b><\/p><p style=\\\"color:#3b3b3b !important\\\">This is a great opportunity to experience the power of what\u2019s next and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed.\u00a0\u00a0<\/p><p>\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\"><b>What you will do in this role\u00a0<\/b>\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">In everything we do, we believe in doing right by and for people \u2013 our clients, their customers, our people, our community, and our planet.\u00a0\u00a0<\/p><p>\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">As an <b>Inbound Sales Representative<\/b>, you will play a key role in driving business growth by engaging with prospective and existing customers, identifying their needs, and delivering tailored solutions.<\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\"><b>Your responsibilities will include:<\/b><\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><ul><li style=\\\"color:#3b3b3b !important\\\">Managing inbound customer inquiries via phone and email, providing timely, professional, and accurate support.<\/li><li style=\\\"color:#3b3b3b !important\\\">Consulting with customers to understand their business needs and recommend appropriate products and services.<\/li><li style=\\\"color:#3b3b3b !important\\\">Building and maintaining strong relationships with leads and customers to foster engagement and drive sales opportunities.<\/li><li style=\\\"color:#3b3b3b !important\\\">Accurately updating and maintaining customer information and sales activities within the CRM system.<\/li><li style=\\\"color:#3b3b3b !important\\\">Achieving individual sales targets and contributing to overall team performance goals.<\/li><li style=\\\"color:#3b3b3b !important\\\">Developing and maintaining a strong understanding of products, pricing, promotions, and internal procedures.<\/li><li style=\\\"color:#3b3b3b !important\\\">Ensuring service quality meets contractual objectives and key performance indicators (KPIs).<\/li><li style=\\\"color:#3b3b3b !important\\\">Delivering an exceptional customer experience through professional, courteous, and customer-focused interactions.<\/li><li style=\\\"color:#3b3b3b !important\\\">Supporting customer retention efforts by ensuring satisfaction and identifying opportunities for upselling and cross-selling.<\/li><li style=\\\"color:#3b3b3b !important\\\">Participating in initiatives designed to enhance customer satisfaction, improve sales performance, and drive continuous improvement.<\/li><li style=\\\"color:#3b3b3b !important\\\">Conducting outbound follow-up activities related to marketing campaigns, lead nurturing, and business development opportunities when required.<\/li><\/ul><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\"><b>What you&#39;ll bring:<\/b><\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><ul><li style=\\\"color:#3b3b3b !important\\\">Strong communication and relationship-building skills.<\/li><li style=\\\"color:#3b3b3b !important\\\">Customer-focused mindset with a passion for sales.<\/li><li style=\\\"color:#3b3b3b !important\\\">Ability to work in a target-driven environment and meet performance objectives.<\/li><li style=\\\"color:#3b3b3b !important\\\">Experience using CRM platforms and managing customer pipelines.<\/li><li style=\\\"color:#3b3b3b !important\\\">Excellent organizational and problem-solving skills.<\/li><\/ul><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\"><b>Concentrix is a great match if you:<\/b>\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">- Native French and advanced level of English<\/p><p style=\\\"color:#3b3b3b !important\\\">- Have a solid Sales Background (outbound environment)\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">- Are achievement and goal oriented and motivated and self-starter\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">- Have strong communication and good computer skills\u00a0\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">- Have pipeline management and forecasting experience\u00a0<\/p><p>\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\"><b>It would be a plus if you have\u00a0<\/b><\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">- Previous experience working with channel\u00a0<\/p><p>\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\"><b>What\u2019s in it for you<\/b>\u00a0<\/p><p>\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">- Full time 39 hours\/week permanent contract: Monday to Friday from 09:00 - 18:00<\/p><p style=\\\"color:#3b3b3b !important\\\">- Salary 20.876 euros gross\/year &#43; up to 5.000 euros gross\/year in bonus &#43; medical insurance<\/p><p style=\\\"color:#3b3b3b !important\\\">- Great office location in Valencia with Hybrid mode available<\/p><p style=\\\"color:#3b3b3b !important\\\">- Full paid training about the company and the project you will be working on\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">- Career development program and specialized courses\u00a0<\/p><p>\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\"><b>Experience the best version of you!\u00a0<\/b><\/p><p>\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">At <b>Concentrix<\/b>, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u00a0<\/p><p>\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d\u00a0<\/p><p>\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\"><i>Concentrix is an equal opportunity employer<\/i>\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\"><i>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. 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data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8167406 elementor-widget elementor-widget-text-editor\" data-id=\"8167406\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h6>Lerne unsere Gamechanger kennen<\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56f5ab3 elementor-widget elementor-widget-text-editor\" data-id=\"56f5ab3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Hier erf\u00e4hrst du, wie das Leben bei uns wirklich ist<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65d8876 elementor-pagination-type-bullets elementor-pagination-position-outside elementor-widget elementor-widget-loop-carousel\" data-id=\"65d8876\" data-element_type=\"widget\" data-e-type=\"widget\" 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elementor-element-194baf3 e-con-full e-flex e-con e-child\" data-id=\"194baf3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a3ba00 elementor-widget elementor-widget-image\" data-id=\"3a3ba00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"450\" height=\"450\" src=\"https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-bilal.webp\" class=\"attachment-large size-large wp-image-589\" alt=\"Bilal, Operations Manager (T\u00fcrkei)\" srcset=\"https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-bilal.webp 450w, https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-bilal-300x300.webp 300w, https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-bilal-150x150.webp 150w\" sizes=\"(max-width: 450px) 100vw, 450px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d02317 e-con-full e-flex e-con e-child\" data-id=\"5d02317\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45b647f elementor-widget elementor-widget-text-editor\" data-id=\"45b647f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tBilal, Operations Manager (T\u00fcrkei)\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d7f317 elementor-widget elementor-widget-theme-post-content\" data-id=\"6d7f317\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t\t\n<p>Ich begann meine Karriere bei unserem Unternehmen im Februar 2021 als Kundenberater. Noch im selben Jahr erhielt ich meine erste Bef\u00f6rderung zum Quality Specialist Assistant. 2022 wurde ich Teamleiter, 2023 Operations Manager und schlie\u00dflich 2024 zum Senior Operations Manager bef\u00f6rdert. Der Grund, warum ich meinen Karriereweg teile, ist, um die einzigartigen Karrierem\u00f6glichkeiten hervorzuheben, die unser Unternehmen bietet. Mit der kontinuierlichen Unterst\u00fctzung meines Managers hatte ich die M\u00f6glichkeit, sowohl beruflich als auch pers\u00f6nlich zu wachsen.    <\/p>\n\n<p><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"56\" class=\"elementor elementor-56 swiper-slide e-loop-item e-loop-item-625 post-625 game-changers type-game-changers status-publish has-post-thumbnail hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-3b5eb67 e-flex e-con-boxed e-con e-parent\" data-id=\"3b5eb67\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-194baf3 e-con-full e-flex e-con e-child\" data-id=\"194baf3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a3ba00 elementor-widget elementor-widget-image\" data-id=\"3a3ba00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"450\" height=\"450\" src=\"https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-nisreen.webp\" class=\"attachment-large size-large wp-image-622\" alt=\"Nisreen, Beraterin f\u00fcr Inhaltsmoderation (Jordanien)\" srcset=\"https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-nisreen.webp 450w, https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-nisreen-300x300.webp 300w, https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-nisreen-150x150.webp 150w\" sizes=\"(max-width: 450px) 100vw, 450px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d02317 e-con-full e-flex e-con e-child\" data-id=\"5d02317\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45b647f elementor-widget elementor-widget-text-editor\" data-id=\"45b647f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tNisreen, Beraterin f\u00fcr Inhaltsmoderation (Jordanien)\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d7f317 elementor-widget elementor-widget-theme-post-content\" data-id=\"6d7f317\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t\t\n<p>W\u00e4hrend meiner Zeit bei Concentrix habe ich meine analytischen und probleml\u00f6senden F\u00e4higkeiten gesch\u00e4rft, was mir erm\u00f6glicht, komplexe Aufgaben in der Inhaltsmoderation \u00e4u\u00dferst effizient zu bew\u00e4ltigen. Auch meine Kommunikationsf\u00e4higkeiten haben sich weiterentwickelt, sodass ich effektiver mit meinem Team zusammenarbeiten und klareres Feedback geben kann. Zudem habe ich ein scharfes Auge f\u00fcr Details entwickelt, um sicherzustellen, dass unser Inhalt den h\u00f6chsten Standards an Genauigkeit und Qualit\u00e4t entspricht.  <\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"56\" class=\"elementor elementor-56 swiper-slide e-loop-item e-loop-item-658 post-658 game-changers type-game-changers status-publish has-post-thumbnail hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-3b5eb67 e-flex e-con-boxed e-con e-parent\" data-id=\"3b5eb67\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-194baf3 e-con-full e-flex e-con e-child\" data-id=\"194baf3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a3ba00 elementor-widget elementor-widget-image\" data-id=\"3a3ba00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"450\" height=\"450\" src=\"https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-eneas.webp\" class=\"attachment-large size-large wp-image-657\" alt=\"Eneas, Team Leader (Brazil)\" srcset=\"https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-eneas.webp 450w, https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-eneas-300x300.webp 300w, https:\/\/jobs.concentrix.com\/wp-content\/uploads\/2026\/01\/game-changer-eneas-150x150.webp 150w\" sizes=\"(max-width: 450px) 100vw, 450px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d02317 e-con-full e-flex e-con e-child\" data-id=\"5d02317\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45b647f elementor-widget elementor-widget-text-editor\" data-id=\"45b647f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tEneas, Teamleiter (Brasilien)\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d7f317 elementor-widget elementor-widget-theme-post-content\" data-id=\"6d7f317\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t\t\n<p>F\u00fcr mich ist die Arbeit bei Concentrix sehr erf\u00fcllend. Es ist der Ort, an dem ich mich als Fachmann entwickelt habe, eine Karriere geschaffen habe, in der ich bereits dreimal gewachsen bin, und ich das Gef\u00fchl habe, dass ich noch weiter wachsen kann. Glaube an dein Potenzial und verfolge deine Ziele, denn hier kannst du wachsen. Ich liebe es, bei Concentrix zu arbeiten. Ein Wort, das Concentrix definiert, ist Gelegenheit.    <\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8482cc elementor-align-center elementor-widget elementor-widget-button\" data-id=\"f8482cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/jobs.concentrix.com\/de\/benefits\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Warum Concentrix?<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Arbeitspl\u00e4tze f\u00fcr&nbsp;Eltern f\u00fcr&nbsp;Studenten im&nbsp;Homeoffice im&nbsp;Ausland f\u00fcr&nbsp;Leader f\u00fcr&nbsp;Entdecker f\u00fcr&nbsp;jedermann LocationAll CountriesAlbaniaAlgeriaArgentinaAustraliaAustriaBelgiumBeninBosnia and HerzegovinaBrazilBulgariaCanadaChinaColombiaCosta RicaCura\u00e7aoCzechiaC\u00f4te d&#039;IvoireDenmarkDominican RepublicEgyptEl SalvadorEstoniaFinlandFranceGeorgiaGermanyGhanaGreeceGuatemalaHondurasHungaryIndiaIndonesiaIrelandIsraelItalyJamaicaJapanJordanKorea (Republic of)KosovoLatviaLithuaniaNorth MacedoniaMadagascarMalaysiaMexicoMoroccoNetherlandsNew ZealandNicaraguaPeruPhilippinesPolandPortugalRomaniaSaudi ArabiaSenegalSerbiaSingaporeSlovakiaSouth AfricaSpainSurinameSwedenSwitzerlandThailandTunisiaT\u00fcrkiyeUnited Arab EmiratesUnited KingdomUnited StatesVietnam BEMERKUNG: Warnung vor RekrutierungsbetrugUm dich vor zunehmendem Online-Rekrutierungsbetrug zu sch\u00fctzen, ist es wichtig, unseren Rekrutierungsprozess zu kennen. Bitte nimm dir kurz Zeit, um zu erfahren, wie unser Bewerbungsverfahren abl\u00e4uft, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":201,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-886","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Work with Concentrix - Game Changing Customer Support Jobs<\/title>\n<meta name=\"description\" content=\"Are you looking for a job in customer support and contact? 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