Summary
This role requires a EN/FR Bilingual proactive person that exhibits strong leadership skills and acts as a good corporate team player working closely with other internal departments to ensure program success. The role further requires flexibility in work schedule and task assignments including the ability to manage multiple deliverables at one time. The position requires a self-motivated employee with excellent communication skills that can self manage and work well in both an independent and team environment.
Description
Essential responsibilities:
- Act as Subject Matter expert regarding processes and procedures and provide assistance to Senior Team Lead (Sr.TL) and Team
- Process, quality check, and escalate PHQ’s, Money Back Guarantee (MBG) claims.
- Follow up / issue or process MBG reinstatements after claim approved for payment, including Mechanical claims
- Outbound call campaigns - white glove service to top dealers
- FRAC Claims
- PHQ process / maintain forms / maintain approval process chart.
- Escalate program or operational issues to management team with appropriate solutions.
- Document and communicate program or process issues to management team.
- Prepare and manage various reports if needed.
- Analytical ability to review information for quality verification.
- Problem solving and appropriate escalation/communication.
- Maintain and work within deliverable dates and timelines.
- Seek out opportunities to leverage best practices to meet requirements in an efficient and effective manner
- Develop and maintain relationships with Sr.TL and management team.
- Research and respond to Dealer inquiries as appropriate.
- Work independently with little or no direction to complete tasks.
- Flexibility in schedule to proactively accommodate shift in business needs without advanced notice.
- This position requires a high level of confidentiality in all duties
The base salary range for this position is $22- $24 hourly (pay rate will not be below applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is Feb 1, 2026.
