Job Title:
Specialist, Partner Success
Job Description
Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.
We are looking for an Partner Specialist to join our team. Today.
We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.
The future team member that will love this job will demonstrate the value and benefits of our services by supporting our sales teams. Reporting to a Sales Manager, you will enable the sales process for a client's products and services for an assigned territory/client, with moderate variables in geography and/or customer complexity. Along the way you will have access to excellent training opportunities to grow and an attractive benefit package; including, medical insurance and more. At Concentrix, you can truly Own Your Future!
You will:
- Promote customer retention and revenue growth for an established customer base
- Achieve defined metrics by ensuring the sale of products/services to a portfolio of strategic channel engagement partners
- Provide accurate sales forecasts
- Conduct consultative reviews and health checks analyzing our needs
- Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback
- Manage all channel escalations and coordinate delivery of resolution, while maintaining communication with the client and our teams
- Facilitate calls with channel partner to share best practices and communicate channel programs and strategic growth opportunities
- Ensure value visible to client by sharing insights with proactive engagement on main projects
- Create, develop, and deliver training to the sales team
- Manage customer contacts through phone and email each day
- Collaborate with teams and management to improve sales processes
- Maintain a high level of CRM hygiene to ensure all relevant data is captured
- Potentially attend vendor events
You have:
- Willingness to work on-site in Greenville, SC
- 3+ years of prior experience working in a customer service or sales capacity preferred
- Bachelor's degree/diploma preferred
- Experience in coaching others or training delivery preferred
- Experience working with Salesforce.com or similar CRM preferred
- Experience with customers management while developing positive customer relations
- Experience of high volume calling
- Experience adapting and optimizing new technology and data
- Excellent knowledge of Microsoft programs
- Experience maintaining overall ownership and to function as single point of contact for Top Channel Partners
WHAT'S IN IT FOR YOU
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- A modern, state-of-the-art office setting with advanced technologies and a great team
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- A range of other perks and benefits.
Location:
USA Greenville SC - 2006 Wade Hampton - Bldg III
Language Requirements:
English (Required)
Time Type:
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
•English
•Spanish
To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here.
