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Operations Manager – On-site, Bredbury
We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures.
We’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us as an Operations Manager in Bredbury (on-site) and be part of this journey towards greater opportunities and brighter futures.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role
As an Operations Manager, you will:
Play a critical role in overseeing and optimizing our operations to deliver exceptional service to our clients and customers
Analyze and maintain and deliver on all Client Service Level Agreements
Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
Coach, develop, and manage performance of direct reports and their associates; including planning and assigning work for staff
Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and adjust meet changing requirements
Participate in cross functional meetings to review information received from operational support functions and collaborate to define action plans that resolve issues and drive continuous improvement
Your qualifications
Concentrix is a great match if you:
Minimum 3–5 years’ experience in a call center environment, including at least 2 years in a Team Leader role
Demonstrated experience driving performance
Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
Excellent analytical and problem-solving abilities and ability to improve work processes; establish a course of action for self and others to accomplish a specific goal
Strong leadership and team management skills, ability to mentor, coach and provide direction to a team of employees
Work well under pressure within a fast-paced environment and handle multiple priorities, while maintaining a professional demeanour
Excellent communication and interpersonal skills.
Ability to effectively present information to internal and external associates
Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
Willingness to work a flexible schedule
Familiarity with operational management software and CRM tools.
Ability to work in a fast-paced environment and handle multiple priorities.
If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.
Concentrix is an equal opportunity employer
Concentrix is an equal opportunity employer, fostering a global team united in diversity. We ensure employment practices are free from discrimination, focusing solely on business needs and professional qualifications.