{"id":944,"date":"2025-12-01T06:35:18","date_gmt":"2025-12-01T11:35:18","guid":{"rendered":"https:\/\/jobs.concentrix.com\/empleos\/"},"modified":"2026-02-20T13:55:05","modified_gmt":"2026-02-20T18:55:05","slug":"job-search","status":"publish","type":"page","link":"https:\/\/jobs.concentrix.com\/es\/job-search\/","title":{"rendered":"Buscar y solicitar"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"944\" class=\"elementor elementor-944 elementor-99\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88e9229 e-flex e-con-boxed e-con e-parent\" data-id=\"88e9229\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9136b14 e-con-full e-flex e-con e-child\" data-id=\"9136b14\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-82e07e3 elementor-widget elementor-widget-jdq-jobs-widget\" data-id=\"82e07e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jdq-jobs-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"jdq-widget-container\" data-widget-id=\"82e07e3\" data-query-type=\"get_search\">\n\n                        <!-- Search Filters Header -->\n            <!-- Row 1: Search Input and Country Dropdown (50\/50) -->\n            <div class=\"jdq-search-row\">\n                <div class=\"jdq-search-input-wrapper\">\n                    <input\n                        type=\"text\"\n                        class=\"jdq-search-input\"\n                        placeholder=\"Buscar empleo por t\u00edtulo o palabra clave\"\n                        aria-label=\"Buscar empleo por t\u00edtulo o palabra clave\"\n                    >\n                    <svg class=\"jdq-search-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                        <circle cx=\"11\" cy=\"11\" r=\"8\"><\/circle>\n                        <path d=\"m21 21-4.35-4.35\"><\/path>\n                    <\/svg>\n                <\/div>\n\n                <div class=\"jdq-country-select-wrapper\">\n                    <select class=\"jdq-country-select\" aria-label=\"Filtrar por Ubicaci\u00f3n\">\n                        <option value=\"\">Todos los pa\u00edses<\/option>\n                    <\/select>\n                <\/div>\n            <\/div>\n\n            <!-- Row 2: Filter Pills + Clear All + Work From Home Toggle -->\n            <div class=\"jdq-filters-row\">\n                <div class=\"jdq-filter-pills-container\">\n                    <!-- Pills will be added dynamically by JavaScript -->\n                <\/div>\n                <button class=\"jdq-clear-all\" style=\"display: none;\">Borrar todo<\/button>\n                <label class=\"jdq-toggle-label\">\n                    <input type=\"checkbox\" class=\"jdq-wah-toggle\">\n                    <span class=\"jdq-toggle-slider\"><\/span>\n                    <span class=\"jdq-toggle-text\">Solo trabajo desde casa<\/span>\n                <\/label>\n            <\/div>\n            \n            <!-- Results Header -->\n            <div class=\"jdq-results-header\">\n                                <h2 class=\"jdq-results-title\">\n                    Resultados de la b\u00fasqueda <span class=\"jdq-results-count\">(0 empleos disponibles)<\/span>\n                <\/h2>\n                                <svg class=\"jdq-filter-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                    <line x1=\"4\" y1=\"21\" x2=\"4\" y2=\"14\"><\/line>\n                    <line x1=\"4\" y1=\"10\" x2=\"4\" y2=\"3\"><\/line>\n                    <line x1=\"12\" y1=\"21\" x2=\"12\" y2=\"12\"><\/line>\n                    <line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"3\"><\/line>\n                    <line x1=\"20\" y1=\"21\" x2=\"20\" y2=\"16\"><\/line>\n                    <line x1=\"20\" y1=\"12\" x2=\"20\" y2=\"3\"><\/line>\n                    <line x1=\"1\" y1=\"14\" x2=\"7\" y2=\"14\"><\/line>\n                    <line x1=\"9\" y1=\"8\" x2=\"15\" y2=\"8\"><\/line>\n                    <line x1=\"17\" y1=\"16\" x2=\"23\" y2=\"16\"><\/line>\n                <\/svg>\n            <\/div>\n\n            <!-- Filter Panel Overlay -->\n            <div class=\"jdq-filter-overlay\"><\/div>\n\n            <!-- Sliding Filter Panel -->\n            <div class=\"jdq-filter-panel\">\n                <div class=\"jdq-filter-panel-header\">\n                    <button class=\"jdq-filter-panel-close\" aria-label=\"Close filters\">\n                        <svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <rect x=\"1.41406\" width=\"21\" height=\"2\" rx=\"1\" transform=\"rotate(45 1.41406 0)\" fill=\"currentColor\"><\/rect>\n                            <rect x=\"16.2637\" y=\"1.41418\" width=\"21\" height=\"2\" rx=\"1\" transform=\"rotate(135 16.2637 1.41418)\" fill=\"currentColor\"><\/rect>\n                        <\/svg>\n                    <\/button>\n                <\/div>\n\n                <div class=\"jdq-filter-panel-section\">\n                    <h4 class=\"jdq-filter-panel-title\">Opciones de filtro<\/h4>\n                    <div class=\"jdq-filter-panel-pills\">\n                        <!-- Active filter pills will be added dynamically -->\n                    <\/div>\n                    <button class=\"jdq-filter-panel-clear-all\" style=\"display: none;\">Borrar todo<\/button>\n                <\/div>\n\n                <div class=\"jdq-filter-panel-section\">\n                    <h4 class=\"jdq-filter-panel-title\">Filtrar por<\/h4>\n\n                    <div class=\"jdq-filter-group\">\n                        <label class=\"jdq-filter-label\">Idioma<\/label>\n                        <select class=\"jdq-language-select\">\n                            <option value=\"\">Todos los idiomas<\/option>\n                            <option value=\"Arabic\">Arabic<\/option>\n                            <option value=\"Bosnian\">Bosnian<\/option>\n                            <option value=\"Bulgarian\">Bulgarian<\/option>\n                            <option value=\"Chinese\">Chinese<\/option>\n                            <option value=\"Croatian\">Croatian<\/option>\n                            <option value=\"Czech\">Czech<\/option>\n                            <option value=\"Danish\">Danish<\/option>\n                            <option value=\"Dutch\">Dutch<\/option>\n                            <option value=\"English\">English<\/option>\n                  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                 <\/div>\n\n                    <div class=\"jdq-filter-group\">\n                        <label class=\"jdq-filter-label\">Ciudad<\/label>\n                        <select class=\"jdq-city-select\">\n                            <option value=\"\">Todas las ciudades<\/option>\n                            <!-- Cities will be populated dynamically from job data -->\n                        <\/select>\n                    <\/div>\n\n                    <div class=\"jdq-filter-group\">\n                        <label class=\"jdq-filter-label\">Categor\u00eda<\/label>\n                        <select class=\"jdq-category-select\">\n                            <option value=\"\">Todas las categor\u00edas<\/option>\n                            <option value=\"Account Management\">Account Management<\/option>\n                            <option value=\"Customer Service and Support\">Customer Service and Support<\/option>\n                            <option value=\"Finance\">Finance<\/option>\n                            <option value=\"Global Security\">Global Security<\/option>\n                            <option value=\"Human Resources\">Human Resources<\/option>\n                            <option value=\"Information Technology\">Information Technology<\/option>\n                            <option value=\"Marketing & Communications\">Marketing & Communications<\/option>\n                            <option value=\"Operations\">Operations<\/option>\n                            <option value=\"Other\">Other<\/option>\n                            <option value=\"Project Management\">Project Management<\/option>\n                            <option value=\"Real Estate\">Real Estate<\/option>\n                            <option value=\"Research & Analytics\">Research & Analytics<\/option>\n                            <option value=\"Sales\">Sales<\/option>\n                            <option value=\"Training & Quality\">Training & Quality<\/option>\n                            <option value=\"Workforce Management (WFM)\">Workforce Management (WFM)<\/option>\n                        <\/select>\n                    <\/div>\n                <\/div>\n\n                <div class=\"jdq-filter-panel-footer\">\n                    <button class=\"jdq-filter-apply-btn\">Postularse (<span class=\"jdq-filter-count\">0<\/span>)<\/button>\n                <\/div>\n            <\/div>\n\n            <!-- Job Cards Container -->\n            <div class=\"jdq-jobs-container\"\n                 data-show-description=\"yes\"\n                 data-description-length=\"150\"\n                 data-results-per-page=\"10\"\n                 data-exclude-keyword=\"#righthead\"\n                 data-job-detail-url=\"\">\n                <!-- Jobs will be rendered here by JavaScript -->\n                <div class=\"jdq-loading\">Loading jobs...<\/div>\n            <\/div>\n\n            <!-- Hidden shortcode output -->\n            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City\",\"state\":null,\"postal_code\":\"01567\",\"region\":null,\"country\":\"Mexico\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<br \/><p><span style=\\\"color:#374151\\\">We are looking for an experienced <\/span><span style=\\\"color:#111827\\\"><b>AI Software Engineer \/ Applied AI Engineer<\/b><\/span> with strong software engineering expertise to design, develop, and deploy enterprise-grade Generative AI solutions. In this role, you will build LLM-powered applications, develop scalable RAG-based architectures, and integrate AI capabilities into cloud-native solutions that help solve complex business challenges.<\/p><br \/><p><span style=\\\"color:#374151\\\">You will work closely with business stakeholders, architects, product teams, and engineering teams to transform ideas into secure, scalable, and production-ready AI solutions.<\/span><\/p><br \/><p><span style=\\\"color:#111827\\\"><b>Responsibilities<\/b><\/span><\/p><ul><li><span style=\\\"color:#374151\\\">Design, develop, and deploy GenAI and LLM-powered applications for enterprise use cases.<\/span><\/li><li><span style=\\\"color:#374151\\\">Build, optimize, and maintain RAG-based solutions using embeddings, vector search, semantic search, and retrieval pipelines.<\/span><\/li><li><span style=\\\"color:#374151\\\">Develop agentic AI capabilities using tool\/function calling, workflow orchestration, and intelligent automation patterns.<\/span><\/li><li><span style=\\\"color:#374151\\\">Integrate AI services with enterprise systems through REST APIs, cloud services, and scalable integration patterns.<\/span><\/li><li><span style=\\\"color:#374151\\\">Develop cloud-native applications and services on Azure, including Azure Function Apps, API Management, and related services.<\/span><\/li><li><span style=\\\"color:#374151\\\">Work with Microsoft Foundry, Azure OpenAI, Azure AI Search, or equivalent enterprise AI and search platforms.<\/span><\/li><li><span style=\\\"color:#374151\\\">Support end-to-end deployment activities, including design, development, testing, release, monitoring, and optimization.<\/span><\/li><li><span style=\\\"color:#374151\\\">Collaborate with business and technical teams to understand requirements, recommend solution approaches, and deliver innovative AI capabilities.<\/span><\/li><li><span style=\\\"color:#374151\\\">Troubleshoot technical issues, improve system performance, and apply strong analytical thinking to solve complex engineering challenges.<\/span><\/li><li><span style=\\\"color:#374151\\\">Stay current with emerging GenAI tools, frameworks, and engineering practices to continuously improve solution quality and delivery.<\/span><\/li><\/ul><br \/><p><span style=\\\"color:#111827\\\"><b>Qualifications<\/b><\/span><\/p><ul><li><span style=\\\"color:#374151\\\">Strong Python development skills with a solid foundation in software engineering principles.<\/span><\/li><li><span style=\\\"color:#374151\\\">Hands-on experience designing and developing GenAI and LLM-based applications.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience building RAG solutions using embeddings, vector search, semantic search, and retrieval-augmented architectures.<\/span><\/li><li><span style=\\\"color:#374151\\\">Practical experience with agentic AI, tool\/function calling, and workflow orchestration.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience 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Esti o persoana energica, persuasiva si orientata catre rezultate, motivata sa identifici oportunitati comerciale si sa transformi conversatiile in vanzari? Iti doresti sa faci parte dintr-o echipa de profesionisti din domeniul Telecom? 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Ne angaj\u0103m s\u0103 oferim oportunit\u0103\u021bi egale de angajare pentru to\u021bi candida\u021bii \u0219i un mediu de lucru lipsit de discriminare \u0219i h\u0103r\u021buire. Toate practicile noastre de recrutare se bazeaz\u0103 pe cerin\u021bele postului \u0219i pe calific\u0103rile profesionale, f\u0103r\u0103 a \u021bine cont de ras\u0103, v&acirc;rst\u0103, identitate de gen, orientare sexual\u0103, religie, etnie, statut familial sau parental, origine na\u021bional\u0103, handicap sau orice alt\u0103 clasificare protejat\u0103 de legile na\u021bionale aplicabile.<\/em><\/p>\\n<p><strong>&nbsp;<\/strong><\/p>\\n<p><strong>Eligibilitate<\/strong><\/p>\\n<p>&Icirc;n conformitate cu legisla\u021bia muncii, doar candida\u021bii care sunt autoriza\u021bi &icirc;n mod legal s\u0103 lucreze &icirc;n Rom&acirc;nia vor fi lua\u021bi &icirc;n considerare pentru acest post.<\/p>\",\"ats_external_id\":\"RO-479\",\"location\":\"Ia\u0219i, Iasi\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-30T01:59:05.099+02:00\",\"created_at\":\"2026-10-29T17:20:54.442+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-romania.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80Nzk?\",\"apply_url\":\"https:\/\/concentrix-romania.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80Nzk\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-romania\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"2\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"455\",\"campaign_id\":\"478\",\"campaign_title\":\"Orange \/ 1st line \/ Romanian \/ Iasi\",\"campaign_type\":\"job_application\",\"job_title\":\"Agent Servicii Clienti \u2013 Iasi\",\"street\":null,\"address\":null,\"city\":\"Ia\u0219i\",\"state\":\"Ia\u0219i County\",\"postal_code\":null,\"region\":\"Iasi\",\"country\":\"Romania\",\"short_description\":\"Apply with Concentrix!\",\"long_description\":\"<p>Ai abilitati foarte bune de comunicare si iti place sa interactionezi cu oamenii? Esti o persoana empatica, orientata catre nevoile clientilor si capabila sa identifici rapid solutii? Iti doresti sa faci parte dintr-o echipa de profesionisti din domeniul Telecom? Atunci, noua noastra oportunitate pentru rolul de <em>Agent Servicii Clienti &ndash; Iasi<\/em> este potrivita pentru tine!<\/p>\\n<p><strong>\ud83c\udfaf Ce vei face<\/strong><\/p>\\n<ul>\\n<li><strong>&bull; <\/strong>Preluarea apelurilor si oferirea de asistenta clientilor.<\/li>\\n<li>&bull; Furnizarea de informatii comerciale despre produsele si serviciile companiei.<\/li>\\n<li>&bull; Acordarea de suport tehnic de baza.<\/li>\\n<li>&bull; Oferirea de asistenta in procesul de vanzare.<\/li>\\n<li>&bull; Identificarea nevoilor clientilor si oferirea de raspunsuri adecvate.<\/li>\\n<li>&bull; Gestionarea eficienta a unui volum ridicat de apeluri, cu respectarea procedurilor si standardelor de calitate.<\/li>\\n<li>&bull; Mentinerea unei comunicari profesioniste si orientate catre solutii. &bull; Directia solicitarilor catre departamentele specializate, cand este necesar.<\/li>\\n<\/ul>\\n<p><strong>\ud83c\udfaf Ce cautam<\/strong><\/p>\\n<ul>\\n<li>&bull; Limba romana la nivel nativ.<\/li>\\n<li>&bull; Abilitati bune de comunicare verbala.<\/li>\\n<li>&bull; Orientare catre client si atitudine profesionista.<\/li>\\n<li>&bull; Capacitatea de a identifica nevoile clientilor si de a oferi solutii.<\/li>\\n<li>&bull; Abilitatea de a gestiona solicitari comerciale si tehnice de baza.<\/li>\\n<li>&bull; Cunostinte de baza de utilizare a calculatorului.<\/li>\\n<li>&bull; Flexibilitate si adaptabilitate.<\/li>\\n<li>&bull; Capacitatea de a gestiona un volum ridicat de apeluri.<\/li>\\n<li>&bull; Seriozitate, rabdare si spirit de echipa.<\/li>\\n<li>&bull; Experienta in customer service sau call center constituie un avantaj.<\/li>\\n<\/ul>\\n<p><strong>\ud83c\udfaf Ce oferim<\/strong><\/p>\\n<p><strong>\ud83d\udcb0 Pachet salarial motivant<\/strong><\/p>\\n<p>&bull; Salariu atractiv + Bonus lunar de performanta.<br \/>&bull; Prime de sarbatori si bonusuri de fidelitate.<br \/>&bull; Platforma complexa de beneficii: Tichete de masa, decont transport, abonament sala, reduceri diverse.<br \/>&bull; Bonus de recomandare: Pana la 5.000 RON pentru fiecare coleg nou adus in echipa.<\/p>\\n<p><strong>\ud83e\ude7a Sanatate si stare de bine<\/strong><\/p>\\n<p>&bull; Abonament la servicii medicale private.<br \/>&bull; Program EAP: Sprijin psihologic, financiar si dezvoltare personala.<br \/>&bull; Reduceri pentru ochelari de vedere si acces la platforme precum Bookster.<\/p>\\n<p><strong>\ud83d\ude80 Crestere si cultura organizationala<\/strong><\/p>\\n<p>&bull; Dezvoltare continua: Training gratuit, mentorat si oportunitati reale de promovare.<br \/>&bull; Cariera dovedita: 85% dintre liderii nostri au crescut intern, incepand exact de pe pozitii similare.<br \/>&bull; Mediu modern: Activitati sociale, voluntariat si o cultura certificata ESG, centrata pe oameni.<\/p>\\n<p><strong>\ud83c\udfc6 Un angajator de top, recunoscut international<\/strong><\/p>\\n<p>&bull; Premiat pentru excelenta: &bdquo;Angajatorul anului&rdquo; (2026) si locul 2 in &bdquo;Top 100 Inspiring Workplaces&rdquo; (2025).<br \/>&bull; Inovatori: Suntem lideri in tehnologie, fiind recunoscuti global pentru excelenta in AI si Managementul Talentelor.<\/p>\\n<p>Daca esti o persoana comunicativa, rabdatoare si orientata catre nevoile clientilor, te invitam sa faci urmatorul pas in cariera alaturi de echipa noastra!<\/p>\\n<p>&nbsp;<\/p>\\n<p><strong>Concentrix este un angajator care ofer\u0103 \u0219anse egale de angajare<\/strong><\/p>\\n<p><em>Ne m&acirc;ndrim cu faptul c\u0103 suntem uni\u021bi ca o singur\u0103 echip\u0103, o singur\u0103 companie, la nivel global. Ne angaj\u0103m s\u0103 oferim oportunit\u0103\u021bi egale de angajare pentru to\u021bi candida\u021bii \u0219i un mediu de lucru lipsit de discriminare \u0219i h\u0103r\u021buire. Toate practicile noastre de recrutare se bazeaz\u0103 pe cerin\u021bele postului \u0219i pe calific\u0103rile profesionale, f\u0103r\u0103 a \u021bine cont de ras\u0103, v&acirc;rst\u0103, identitate de gen, orientare sexual\u0103, religie, etnie, statut familial sau parental, origine na\u021bional\u0103, handicap sau orice alt\u0103 clasificare protejat\u0103 de legile na\u021bionale aplicabile.<\/em><\/p>\\n<p><strong>&nbsp;<\/strong><\/p>\\n<p><strong>Eligibilitate<\/strong><\/p>\\n<p>&Icirc;n conformitate cu legisla\u021bia muncii, doar candida\u021bii care sunt autoriza\u021bi &icirc;n mod legal s\u0103 lucreze &icirc;n Rom&acirc;nia vor fi lua\u021bi &icirc;n considerare pentru acest post.<\/p>\",\"ats_external_id\":\"RO-478\",\"location\":\"Ia\u0219i, Iasi\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-30T01:59:05.091+02:00\",\"created_at\":\"2026-10-29T16:57:43.253+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-romania.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80Nzg?\",\"apply_url\":\"https:\/\/concentrix-romania.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80Nzg\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-romania\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"2\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"456\",\"campaign_id\":\"477\",\"campaign_title\":\"Orange \/ 2nd line \/ Romanian \/ Iasi\",\"campaign_type\":\"job_application\",\"job_title\":\"Consultant Suport Tehnic \u2013 Iasi\",\"street\":null,\"address\":null,\"city\":\"Ia\u0219i\",\"state\":\"Ia\u0219i County\",\"postal_code\":null,\"region\":\"Iasi\",\"country\":\"Romania\",\"short_description\":\"Apply with Concentrix!\",\"long_description\":\"<p>Ai abilitati tehnice bune si iti place sa identifici si sa rezolvi probleme? Esti o persoana empatica, analitica si orientata catre nevoile clientilor? Iti doresti sa faci parte dintr-o echipa de profesionisti din domeniul Telecom?<br \/>Atunci, noua noastra oportunitate pentru rolul de <em>Consultant Suport Tehnic &ndash; Iasi<\/em> este potrivita pentru tine!<\/p>\\n<p><strong>\ud83c\udfaf Ce vei face<\/strong><\/p>\\n<p>&bull; Preluarea si investigarea solicitarilor de suport tehnic (Inbound si Outbound)<br \/>&bull; Diagnosticarea si solutionarea problemelor legate de internet, TV, telefonie mobila, configuratii si echipamente.<br \/>&bull; Identificarea cauzelor problemelor si aplicarea solutiilor potrivite.<br \/>&bull; Contactarea clientilor pentru completarea informatiilor si continuarea cazurilor deschise.<br \/>&bull; Comunicarea clara a problemelor identificate si a solutiilor disponibile.<br \/>&bull; Utilizarea mai multor aplicatii pentru investigarea si documentarea cazurilor.<br \/>&bull; Urmarirea solicitarilor pana la solutionare si colaborarea cu echipele implicate, cand este necesar.<br \/>&bull; Respectarea procedurilor interne si a standardelor de calitate, cu o abordare organizata si orientata catre solutii.<\/p>\\n<p><strong>\ud83c\udfaf Ce cautam:<\/strong><\/p>\\n<p>&bull; Cunoasterea limbii romane la nivel nativ.<br \/>&bull; Apetenta pentru domeniul tehnic si capacitate de diagnosticare a problemelor.<br \/>&bull; Gandire analitica si orientare catre solutii.<br \/>&bull; Comunicare clara si concisa cu clientii.<br \/>&bull; Orientare catre client si rabdare in gestionarea solicitarilor.<br \/>&bull; Cunostinte de baza PC si capacitatea de a lucra cu mai multe aplicatii.<br \/>&bull; Organizare, atentie la detalii si capacitatea de a urmari cazurile pana la solutionare.<br \/>&bull; Disponibilitate pentru program in ture, inclusiv in weekend si de sarbatorile legale, conform intervalelor: luni&ndash;vineri, 08:00&ndash;20:00; sambata&ndash;duminica si sarbatori legale, 09:00&ndash;18:00.<br \/>&bull; Experienta in customer service sau suport tehnic constituie un avantaj.<\/p>\\n<p><strong>\ud83c\udfaf Ce oferim<\/strong><\/p>\\n<p><strong>\ud83d\udcb0 Pachet salarial motivant<\/strong><\/p>\\n<p>&bull; Salariu atractiv + Bonus lunar de performanta.<br \/>&bull; Prime de sarbatori si bonusuri de fidelitate.<br \/>&bull; Platforma complexa de beneficii: Tichete de masa, decont transport, abonament sala, reduceri diverse.<br \/>&bull; Bonus de recomandare: Pana la 5.000 RON pentru fiecare coleg nou adus in echipa.<\/p>\\n<p><strong>\ud83e\ude7a Sanatate si stare de bine<\/strong><\/p>\\n<p>&bull; Abonament la servicii medicale private.<br \/>&bull; Program EAP: Sprijin psihologic, financiar si dezvoltare personala.<br \/>&bull; Reduceri pentru ochelari de vedere si acces la platforme precum Bookster.<\/p>\\n<p><strong>\ud83d\ude80 Crestere si cultura organizationala<\/strong><\/p>\\n<p>&bull; Dezvoltare continua: Training gratuit, mentorat si oportunitati reale de promovare.<br \/>&bull; Cariera dovedita: 85% dintre liderii nostri au crescut intern, incepand exact de pe pozitii similare.<br \/>&bull; Mediu modern: Activitati sociale, voluntariat si o cultura certificata ESG, centrata pe oameni.<\/p>\\n<p><strong>\ud83c\udfc6 Un angajator de top, recunoscut international<\/strong><\/p>\\n<p>&bull; Premiat pentru excelenta: &bdquo;Angajatorul anului&rdquo; (2026) si locul 2 in &bdquo;Top 100 Inspiring Workplaces&rdquo; (2025).<br \/>&bull; Inovatori: Suntem lideri in tehnologie, fiind recunoscuti global pentru excelenta in AI si Managementul Talentelor.<\/p>\\n<p>Daca esti o persoana comunicativa, rabdatoare si orientata catre nevoile clientilor, te invitam sa faci urmatorul pas in cariera alaturi de echipa noastra!<\/p>\\n<p>&nbsp;<\/p>\\n<p><strong>Concentrix este un angajator care ofer\u0103 \u0219anse egale de angajare<\/strong><\/p>\\n<p><em>Ne m&acirc;ndrim cu faptul c\u0103 suntem uni\u021bi ca o singur\u0103 echip\u0103, o singur\u0103 companie, la nivel global. Ne angaj\u0103m s\u0103 oferim oportunit\u0103\u021bi egale de angajare pentru to\u021bi candida\u021bii \u0219i un mediu de lucru lipsit de discriminare \u0219i h\u0103r\u021buire. Toate practicile noastre de recrutare se bazeaz\u0103 pe cerin\u021bele postului \u0219i pe calific\u0103rile profesionale, f\u0103r\u0103 a \u021bine cont de ras\u0103, v&acirc;rst\u0103, identitate de gen, orientare sexual\u0103, religie, etnie, statut familial sau parental, origine na\u021bional\u0103, handicap sau orice alt\u0103 clasificare protejat\u0103 de legile na\u021bionale aplicabile.<\/em><\/p>\\n<p><strong>&nbsp;<\/strong><\/p>\\n<p><strong>Eligibilitate<\/strong><\/p>\\n<p>&Icirc;n conformitate cu legisla\u021bia muncii, doar candida\u021bii care sunt autoriza\u021bi &icirc;n mod legal s\u0103 lucreze &icirc;n Rom&acirc;nia vor fi lua\u021bi &icirc;n considerare pentru acest post.<\/p>\",\"ats_external_id\":\"RO-477\",\"location\":\"Ia\u0219i, Iasi\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-30T01:59:05.077+02:00\",\"created_at\":\"2026-10-29T16:00:01.204+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-romania.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80Nzc?\",\"apply_url\":\"https:\/\/concentrix-romania.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80Nzc\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-romania\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"2\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"116\",\"campaign_id\":\"1119\",\"campaign_title\":\"MSFT Sales Engineer MWS and Copilot \/ Romanian or Hungarian \/ Sofia\",\"campaign_type\":\"job_application\",\"job_title\":\"Sales Engineer (MWS + Copilot) with Romanian or Hungarian\",\"street\":null,\"address\":null,\"city\":\"Sofia\",\"state\":\"Sofia City Province\",\"postal_code\":null,\"region\":\"Sofia\",\"country\":\"Bulgaria\",\"short_description\":\"Apply with Concentrix!\",\"long_description\":\"<p>At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world&rsquo;s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we&rsquo;re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.<\/p>\\n<p><br \/>We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.<\/p>\\n<p><strong>Duties and Responsibilities<\/strong><\/p>\\n<ul>\\n<li>Secure new customer wins for Microsoft Cloud: Maximize up-sell and cross-sell opportunities by collaborating with the Customer Lifecycle Manager and Partner Connection Manager<\/li>\\n<li>Present Microsoft&rsquo;s Cloud value propositions and differentiation that align with customers&rsquo; business objectives and IT initiatives based on expertise in solution selling techniques and selling cloud-based solutions.<\/li>\\n<li>Provide technical product overview and insights pertinent to customer needs and usage scenarios.<\/li>\\n<li>Increase technical acumen delivering innovative ideas to accelerate customer success in the cloud.<\/li>\\n<li>Position competitive offerings and solutions in the context of customer needs and experiences<\/li>\\n<li>Audit and confirm implementation requirements and pricing calculations as required, so that the customer receives an accurate projection of anticipated costs in new services sought<\/li>\\n<li>Demonstrate aspects of the technical and business solution to customers over Teams<\/li>\\n<li>Execute quick technical feasibility assessments and proposal developments for the customer's identified solutions<\/li>\\n<li>Develop a Level 300 knowledge of Microsoft&rsquo;s Cloud offerings and leverage all training resources. To enter the role, a minimum of Fundamentals certification is required, Az 900 certification is preferred<\/li>\\n<li>Act as the key technical contact for the SMB Vendor Tele team with potential customers<\/li>\\n<li>Conduct group and one-on-one training across the Center on subjects of expertise<\/li>\\n<li>Meet and exceed team-level monthly, quarterly, and annual targets for net new revenue and sales pipeline, as well as operational metrics<\/li>\\n<li>Constantly research and educate yourself with the newest developments in cloud capabilities and pricing for both Microsoft and competitors.<\/li>\\n<li><strong>Hybrid role - Mon - Fri 09:00 - 18:00<\/strong><br \/><br \/><strong>Requirements:<\/strong><\/li>\\n<\/ul>\\n<p>&nbsp;<\/p>\\n<ul>\\n<li>3-5 years of technology-related sales or business development experience; Experience working within a technical sales or presales environment is a Must.<\/li>\\n<li>Exceptional presentation and demonstration skills and comfortable presenting at Senior Executive \/ Board level.<\/li>\\n<li>Experience in Office 365 transformations including implementation of Exchange Online, OneDrive for Business, Teams, and SharePoint.&nbsp;&nbsp;<\/li>\\n<li>Proven track record of leading customer engagement and driving revenue growth.<\/li>\\n<li>Experience and understanding of workplace security with Microsoft EMS E5 suite.&nbsp;<\/li>\\n<li>Knowledge of M365 related components including Endpoint Manager, Autopilot, Intune, Entra ID, M365 Compliance (Azure Information Protection, Microsoft Information Protection), Data Loss Prevention, Insider Risk Management.<\/li>\\n<li>Microsoft 365 Certifications is a must.<\/li>\\n<li>Working understanding of complementary emerging technologies including Microsoft Copilot.<\/li>\\n<li>Bachelor&rsquo;s degree in computer science, mathematics, or engineering.<\/li>\\n<li>Exceptional interpersonal as well as verbal and written communication skills to succeed in a customer-facing role<\/li>\\n<li>Language skills:<\/li>\\n<li>\\n<ul>\\n<li><strong>English: Fluent (verbal and written)<\/strong><\/li>\\n<li><strong>Romanian or Hungarian: Fluent or Native (verbal and written)<\/strong><\/li>\\n<\/ul>\\n<\/li>\\n<\/ul>\\n<p><strong>What we offer:<\/strong>&nbsp;<\/p>\\n<ul>\\n<li>Friendly multicultural and multilingual environment;&nbsp;<\/li>\\n<li>Mentoring, training, and career development programs;&nbsp;<\/li>\\n<li>Happiness programs and internal social events;&nbsp;<\/li>\\n<li>Additional health care package;&nbsp;<\/li>\\n<li>Benefits and discounts - food vouchers, Multisport card, etc.;&nbsp;<\/li>\\n<li>Birthday Time Off;&nbsp;<\/li>\\n<li>Volunteer Time Off.&nbsp;<\/li>\\n<\/ul>\\n<p>Please send us your CV in English.\u202f&nbsp;<br \/>Only short-listed applicants will be contacted.&nbsp;<\/p>\\n<p>All applications will be treated as strictly confidential.<\/p>\",\"ats_external_id\":\"BG-1119\",\"location\":\"Sofia, Sofia\",\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":\"\",\"salary_currency\":null,\"updated_at\":\"2026-10-30T06:42:27.125+02:00\",\"created_at\":\"2026-10-29T15:23:04.088+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTE5?\",\"apply_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTE5\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-bulgaria\",\"internal_job_listing\":\"1\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"117\",\"campaign_id\":\"1118\",\"campaign_title\":\"MSFT Sales Engineer MWS and Copilot \/Polish \/ Sofia\",\"campaign_type\":\"job_application\",\"job_title\":\"Sales Engineer (MWS + Copilot) with Polish\",\"street\":null,\"address\":null,\"city\":\"Sofia\",\"state\":\"Sofia City Province\",\"postal_code\":null,\"region\":\"Sofia\",\"country\":\"Bulgaria\",\"short_description\":\"Apply with Concentrix!\",\"long_description\":\"<p>At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world&rsquo;s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we&rsquo;re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.<\/p>\\n<p><br \/>We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.<\/p>\\n<p><strong>Duties and Responsibilities<\/strong><\/p>\\n<ul>\\n<li>Secure new customer wins for Microsoft Cloud: Maximize up-sell and cross-sell opportunities by collaborating with the Customer Lifecycle Manager and Partner Connection Manager<\/li>\\n<li>Present Microsoft&rsquo;s Cloud value propositions and differentiation that align with customers&rsquo; business objectives and IT initiatives based on expertise in solution selling techniques and selling cloud-based solutions.<\/li>\\n<li>Provide technical product overview and insights pertinent to customer needs and usage scenarios.<\/li>\\n<li>Increase technical acumen delivering innovative ideas to accelerate customer success in the cloud.<\/li>\\n<li>Position competitive offerings and solutions in the context of customer needs and experiences<\/li>\\n<li>Audit and confirm implementation requirements and pricing calculations as required, so that the customer receives an accurate projection of anticipated costs in new services sought<\/li>\\n<li>Demonstrate aspects of the technical and business solution to customers over Teams<\/li>\\n<li>Execute quick technical feasibility assessments and proposal developments for the customer's identified solutions<\/li>\\n<li>Develop a Level 300 knowledge of Microsoft&rsquo;s Cloud offerings and leverage all training resources. To enter the role, a minimum of Fundamentals certification is required, Az 900 certification is preferred<\/li>\\n<li>Act as the key technical contact for the SMB Vendor Tele team with potential customers<\/li>\\n<li>Conduct group and one-on-one training across the Center on subjects of expertise<\/li>\\n<li>Meet and exceed team-level monthly, quarterly, and annual targets for net new revenue and sales pipeline, as well as operational metrics<\/li>\\n<li>Constantly research and educate yourself with the newest developments in cloud capabilities and pricing for both Microsoft and competitors.<\/li>\\n<li><strong>Hybrid role - Mon - Fri 09:00 - 18:00<\/strong><br \/><br \/><strong>Requirements:<\/strong><\/li>\\n<\/ul>\\n<p>&nbsp;<\/p>\\n<ul>\\n<li>3-5 years of technology-related sales or business development experience; Experience working within a technical sales or presales environment is a Must.<\/li>\\n<li>Exceptional presentation and demonstration skills and comfortable presenting at Senior Executive \/ Board level.<\/li>\\n<li>Experience in Office 365 transformations including implementation of Exchange Online, OneDrive for Business, Teams, and SharePoint.&nbsp;&nbsp;<\/li>\\n<li>Proven track record of leading customer engagement and driving revenue growth.<\/li>\\n<li>Experience and understanding of workplace security with Microsoft EMS E5 suite.&nbsp;<\/li>\\n<li>Knowledge of M365 related components including Endpoint Manager, Autopilot, Intune, Entra ID, M365 Compliance (Azure Information Protection, Microsoft Information Protection), Data Loss Prevention, Insider Risk Management.<\/li>\\n<li>Microsoft 365 Certifications is a must.<\/li>\\n<li>Working understanding of complementary emerging technologies including Microsoft Copilot.<\/li>\\n<li>Bachelor&rsquo;s degree in computer science, mathematics, or engineering.<\/li>\\n<li>Exceptional interpersonal as well as verbal and written communication skills to succeed in a customer-facing role<\/li>\\n<li>Language skills:\\n<ul>\\n<li><strong>English: Fluent (verbal and written)<\/strong><\/li>\\n<li><strong>Polish Fluent or Native (verbal and written)<\/strong><\/li>\\n<\/ul>\\n<\/li>\\n<\/ul>\\n<p><strong>What we offer:<\/strong>&nbsp;<\/p>\\n<ul>\\n<li>Friendly multicultural and multilingual environment;&nbsp;<\/li>\\n<li>Mentoring, training, and career development programs;&nbsp;<\/li>\\n<li>Happiness programs and internal social events;&nbsp;<\/li>\\n<li>Additional health care package;&nbsp;<\/li>\\n<li>Benefits and discounts - food vouchers, Multisport card, etc.;&nbsp;<\/li>\\n<li>Birthday Time Off;&nbsp;<\/li>\\n<li>Volunteer Time Off.&nbsp;<\/li>\\n<\/ul>\\n<p>Please send us your CV in English.\u202f&nbsp;<br \/>Only short-listed applicants will be contacted.&nbsp;<\/p>\\n<p>All applications will be treated as strictly confidential.<\/p>\",\"ats_external_id\":\"BG-1118\",\"location\":\"Sofia, Sofia\",\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":\"\",\"salary_currency\":null,\"updated_at\":\"2026-10-30T06:42:01.842+02:00\",\"created_at\":\"2026-10-29T15:20:52.865+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTE4?\",\"apply_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTE4\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-bulgaria\",\"internal_job_listing\":\"1\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"118\",\"campaign_id\":\"1117\",\"campaign_title\":\"MSFT Sales Engineer MWS and Copilot \/ Greek \/ Sofia\",\"campaign_type\":\"job_application\",\"job_title\":\"Sales Engineer (MWS + Copilot) with Greek\",\"street\":null,\"address\":null,\"city\":\"Sofia\",\"state\":\"Sofia City Province\",\"postal_code\":null,\"region\":\"Sofia\",\"country\":\"Bulgaria\",\"short_description\":\"Apply with Concentrix!\",\"long_description\":\"<p>At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world&rsquo;s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we&rsquo;re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.<\/p>\\n<p><br \/>We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.<\/p>\\n<p><strong>Duties and Responsibilities<\/strong><\/p>\\n<ul>\\n<li>Secure new customer wins for Microsoft Cloud: Maximize up-sell and cross-sell opportunities by collaborating with the Customer Lifecycle Manager and Partner Connection Manager<\/li>\\n<li>Present Microsoft&rsquo;s Cloud value propositions and differentiation that align with customers&rsquo; business objectives and IT initiatives based on expertise in solution selling techniques and selling cloud-based solutions.<\/li>\\n<li>Provide technical product overview and insights pertinent to customer needs and usage scenarios.<\/li>\\n<li>Increase technical acumen delivering innovative ideas to accelerate customer success in the cloud.<\/li>\\n<li>Position competitive offerings and solutions in the context of customer needs and experiences<\/li>\\n<li>Audit and confirm implementation requirements and pricing calculations as required, so that the customer receives an accurate projection of anticipated costs in new services sought<\/li>\\n<li>Demonstrate aspects of the technical and business solution to customers over Teams<\/li>\\n<li>Execute quick technical feasibility assessments and proposal developments for the customer's identified solutions<\/li>\\n<li>Develop a Level 300 knowledge of Microsoft&rsquo;s Cloud offerings and leverage all training resources. 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With end-to-end capabilities across Strategy + Talent + Technology, we&rsquo;re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.<\/p>\\n<p><br \/>We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.<\/p>\\n<p><strong>Duties and Responsibilities<\/strong><\/p>\\n<ul>\\n<li>Secure new customer wins for Microsoft Modern Workplace: Maximize up-sell and cross-sell opportunities by collaborating with the Customer Lifecycle Manager and Partner Connection Manager.<\/li>\\n<li>Develop and maintain advanced to expert level in Microsoft 365 suite and product differentiators in assigned Solutions Plays (Exchange Online, SharePoint, Teams)<\/li>\\n<li>Collaborate with our sales team in the pre-sales phase to develop solutions focused on modern workplace transformations.<\/li>\\n<li>Provide product overview and insights pertinent to customer needs and usage scenarios.<\/li>\\n<li>Conducting discovery sessions to gather relevant information and identify opportunities where M365 can add value.<\/li>\\n<li>Defining, designing and creating an overall blueprint of the Microsoft Practice&rsquo;s services and to align with the overall business goals.<\/li>\\n<li>Demonstrate aspects of the technical and business solution to customers over Teams<\/li>\\n<li>Serving as the technical face to customers during the sales phase, acting as a trusted advisor.<\/li>\\n<li>Act as the key technical contact for the SMB Vendor Tele team with potential customers<\/li>\\n<li>Engaging with clients to understand their business objectives, challenges, and requirements related to Microsoft solutions.<\/li>\\n<li>Meet and exceed team-level monthly, quarterly, and annual targets for net new revenue and sales pipeline, as well as operational metrics<\/li>\\n<li>Hybrid role - Mon - Fri 09:00 - 18:00<br \/><br \/><strong>Requirements:<\/strong><\/li>\\n<li>3-5 years of technology-related sales or business development experience; Experience working within a technical sales or presales environment is a Must.<\/li>\\n<li>Exceptional presentation and demonstration skills and comfortable presenting at Senior Executive \/ Board level.<\/li>\\n<li>Experience in Office 365 transformations including implementation of Exchange Online, OneDrive for Business, Teams, and SharePoint.&nbsp;&nbsp;<\/li>\\n<li>Proven track record of leading customer engagement and driving revenue growth.<\/li>\\n<li>Experience and understanding of workplace security with Microsoft EMS E5 suite.&nbsp;<\/li>\\n<li>Knowledge of M365 related components including Endpoint Manager, Autopilot, Intune, Entra ID, M365 Compliance (Azure Information Protection, Microsoft Information Protection), Data Loss Prevention, Insider Risk Management.<\/li>\\n<li>Microsoft 365 Certifications is a must.<\/li>\\n<li>Working understanding of complementary emerging technologies including Microsoft Copilot.<\/li>\\n<li>Bachelor&rsquo;s degree in computer science, mathematics, or engineering.<\/li>\\n<li>Exceptional interpersonal as well as verbal and written communication skills to succeed in a customer-facing role<\/li>\\n<li>Language skills:\\n<ul>\\n<li><strong>English: Fluent (verbal and written)<\/strong><\/li>\\n<li><strong>Ukrainian or Serbian: Fluent or Native (verbal and written)<\/strong><\/li>\\n<\/ul>\\n<\/li>\\n<\/ul>\\n<p><strong>What we offer:<\/strong>&nbsp;<\/p>\\n<ul>\\n<li>Friendly multicultural and multilingual environment;&nbsp;<\/li>\\n<li>Mentoring, training, and career development programs;&nbsp;<\/li>\\n<li>Happiness programs and internal social events;&nbsp;<\/li>\\n<li>Additional health care package;&nbsp;<\/li>\\n<li>Benefits and discounts - food vouchers, Multisport card, etc.;&nbsp;<\/li>\\n<li>Birthday Time Off;&nbsp;<\/li>\\n<li>Volunteer Time Off.&nbsp;<\/li>\\n<\/ul>\\n<p>Please send us your CV in English.\u202f&nbsp;<br \/>Only short-listed applicants will be contacted.&nbsp;<\/p>\\n<p>All applications will be treated as strictly confidential.<\/p>\",\"ats_external_id\":\"BG-1116\",\"location\":\"Sofia, Sofia\",\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":\"\",\"salary_currency\":null,\"updated_at\":\"2026-10-30T06:21:37.363+02:00\",\"created_at\":\"2026-10-29T15:19:24.985+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTE2?\",\"apply_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTE2\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-bulgaria\",\"internal_job_listing\":\"1\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"120\",\"campaign_id\":\"1113\",\"campaign_title\":\"MSFT Sales Engineer Azure \/Polish \/ Sofia\",\"campaign_type\":\"job_application\",\"job_title\":\"Sales Engineer (Azure) with Polish\",\"street\":null,\"address\":null,\"city\":\"Sofia\",\"state\":\"Sofia City Province\",\"postal_code\":null,\"region\":\"Sofia\",\"country\":\"Bulgaria\",\"short_description\":\"Apply with Concentrix!\",\"long_description\":\"<p>At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world&rsquo;s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we&rsquo;re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.<\/p>\\n<p><br \/>We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.<\/p>\\n<p><strong>Duties and Responsibilities<\/strong><\/p>\\n<ul>\\n<li>Secure new customer wins for Microsoft Cloud: Maximize up-sell and cross-sell opportunities by collaborating with the Customer Lifecycle Manager and Partner Connection Manager<\/li>\\n<li>Present Microsoft&rsquo;s Cloud value propositions and differentiation that align with customers&rsquo; business objectives and IT initiatives based on expertise in solution selling techniques and selling cloud-based solutions.<\/li>\\n<li>Provide technical product overview and insights pertinent to customer needs and usage scenarios.<\/li>\\n<li>Increase technical acumen delivering innovative ideas to accelerate customer success in the cloud.<\/li>\\n<li>Position competitive offerings and solutions in the context of customer needs and experiences<\/li>\\n<li>Audit and confirm implementation requirements and pricing calculations as required, so that the customer receives an accurate projection of anticipated costs in new services sought<\/li>\\n<li>Demonstrate aspects of the technical and business solution to customers over Teams<\/li>\\n<li>Execute quick technical feasibility assessments and proposal developments for the customer's identified solutions<\/li>\\n<li>Develop a Level 300 knowledge of Microsoft&rsquo;s Cloud offerings and leverage all training resources. 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Esti o persoana organizata, atenta la detalii si capabila sa gestionezi mai multe conversatii simultan? 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Ne angaj\u0103m s\u0103 oferim oportunit\u0103\u021bi egale de angajare pentru to\u021bi candida\u021bii \u0219i un mediu de lucru lipsit de discriminare \u0219i h\u0103r\u021buire. Toate practicile noastre de recrutare se bazeaz\u0103 pe cerin\u021bele postului \u0219i pe calific\u0103rile profesionale, f\u0103r\u0103 a \u021bine cont de ras\u0103, v&acirc;rst\u0103, identitate de gen, orientare sexual\u0103, religie, etnie, statut familial sau parental, origine na\u021bional\u0103, handicap sau orice alt\u0103 clasificare protejat\u0103 de legile na\u021bionale aplicabile.<\/em><\/p>\\n<p><strong>&nbsp;<\/strong><\/p>\\n<p><strong>Eligibilitate<\/strong><\/p>\\n<p>&Icirc;n conformitate cu legisla\u021bia muncii, doar candida\u021bii care sunt autoriza\u021bi &icirc;n mod legal s\u0103 lucreze &icirc;n Rom&acirc;nia vor fi lua\u021bi &icirc;n considerare pentru acest post.<\/p>\",\"ats_external_id\":\"RO-476\",\"location\":\"Ia\u0219i, Iasi\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-29T16:09:35.336+02:00\",\"created_at\":\"2026-10-29T14:52:08.273+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-romania.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NzY?\",\"apply_url\":\"https:\/\/concentrix-romania.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NzY\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-romania\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"2\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"845\",\"campaign_id\":\"28944\",\"campaign_title\":\"Associate, Customer Acquisition R1777241\",\"campaign_type\":\"job_application\",\"job_title\":\"B2B Sales Development Rep - Cold Caller\",\"street\":\"EGY Alexandria - 5th Floor, Matajer Tower 2, 51 - 61 Fawzi Moaz Street, Smouha, Sidi Gaber\",\"address\":\"EGY Alexandria - 5th Floor, Matajer Tower 2, 51 - 61 Fawzi Moaz Street, Smouha, Sidi Gaber\",\"city\":null,\"state\":\"Alexandria\",\"postal_code\":\"21648\",\"region\":null,\"country\":\"Egypt\",\"short_description\":\"The Associate Sales Representative is responsible for demonstrating the value and benefits of our client\u2019s products or services through customer engagement, with a primary focus on selling and\/or renewing contracts. 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GLSS Core General Ledger will directly report to Supervisor, Accounting.  He\/She will be responsible for preparing journal entries, performing variance\/flux analysis, executing relevant closing activities, and reconciling balance sheet accounts.\",\"long_description\":\"<p>Essential Functions\/Core Responsibilities \u00a0 \u00a0 <\/p><ul><li>Prepare and analyze journal entries to ensure financial data integrity<\/li><li>Prepare Balance sheet account reconciliations with quality, compliant with SOX requirement, and any open\/reconciling items are cleared.<\/li><li>Maintain journal checklist to keep track of activities as it fall due particularly during month end close <\/li><li>Perform processes such as prepayment, recurring entries, and reversal entries <\/li><li>Perform monthly flux analysis for data completeness and accuracy <\/li><li>Drive continuous process improvement that would yield productivity efficiencies, improved quality of work, enhanced controls and compliance, customer satisfaction, etc. <\/li><li>Ensure that processes are compliant with the global standards and SOX controls <\/li><li>Meet or exceed targets as pre-determined on the performance scorecard <\/li><li>Collaborate and maintain strong business engagement with other verticals like <\/li><li>Global processes, Controllership, Finance, Tax, Employee expenses, Accounts payable and Accounts receivable teams <\/li><li>Any other function as may be delegated by immediate lead (supervisor) \u00a0 \u00a0 \u00a0 \u00a0 <\/li><\/ul><br \/><p>Candidate Profile \u00a0 \u00a0 \u00a0 <\/p><ul><li>Graduate of Bachelor of Science in Accountancy\u00a0 or related Finance courses.\u00a0 <\/li><\/ul><ul><li>Overall professional experience in accounting of at least 5 years, particularly in areas of General Ledger\/Record-to-Report <\/li><\/ul><ul><li>Experience working in a shared services environment or BPO industry <\/li><\/ul><ul><li>Has an eye for continuous process improvement, lean six sigma training\/certification is a plus <\/li><\/ul><ul><li>Proficient in\u00a0 Microsoft Office. <\/li><\/ul><ul><li>Strong attention to detail <\/li><\/ul><ul><li>Self-starter, has sense of urgency, and works well under pressure<\/li><\/ul><ul><li>Demonstrated ability to multi-task and meet timelines on deliverables <\/li><\/ul><ul><li>Strong communication skills, both written and verbal<\/li><\/ul>\",\"ats_external_id\":\"R1774729\",\"location\":\"National Capital Region, National Capital Region\",\"job_type\":\"full_time\",\"salary\":\"37700\",\"salary_type\":\"monthly\",\"salary_currency\":\"PHP\",\"updated_at\":\"2026-10-29T00:12:35.451+08:00\",\"created_at\":\"2026-10-29T00:11:30.739+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yODk0MQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-NCR-QC-Work-at-Home\/Accountant-I_R1774729\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Accounting\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"organization_reference_id\":\"YPH08\"},\"location\":{\"city\":\"National Capital Region\",\"state\":\"National Capital Region\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"1121\",\"primary_location\":{\"id\":\"PH-WAH-NCRQC-00\",\"wid\":\"38bbabb5f90901e9591174b676078ab1\",\"descriptor\":\"PHL NCR QC Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"annathereza.basig@concentrix.com\"},\"first_name\":\"Bassig, Anna Thereza\"},\"categories\":[{\"descriptor\":\"CF Accounting\"}],\"recruiters\":[{\"id\":\"101423950\",\"wid\":\"4b195b93877201e9968bc77cb8107370\",\"descriptor\":\"Anna Thereza Bassig (101423950)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0005\",\"descriptor\":\"Accountant I\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392615\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-NCR-QC-Work-at-Home\/Accountant-I_R1774729\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-NCR-QC-Work-at-Home\/Accountant-I_R1774729\/apply\",\"job_requisition_id\":\"R1774729\"}],\"organizations\":[{\"wid\":\"04876eb9234810156fe48952becc0000\",\"descriptor\":\"23343 - Opexother - EMEAGEOHQ\",\"reference_id\":\"EMEAGEOHQ\",\"custom_reference_id\":\"EMEAGEOHQ\",\"company_reference_id\":null},{\"wid\":\"66bf116b8687101572a53ec049150000\",\"descriptor\":\"W0ZVDD Emeageo_Hq\",\"reference_id\":\"W0ZVDD\",\"custom_reference_id\":\"W0ZVDD\",\"company_reference_id\":null},{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"custom_reference_id\":null,\"company_reference_id\":\"YPH08\"},{\"wid\":\"1f8995804d0610165c7be7aa7dca0000\",\"descriptor\":\"(GEO) GL SHARED SERVICES\",\"reference_id\":\"GEOGLSHAREDSERV\",\"custom_reference_id\":null,\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"reeann.molase@concentrix.com\"},\"first_name\":\"Ree Molase (102233390)\"},\"category_groups\":[{\"id\":\"CF Accounting_Finance Group\",\"wid\":\"0227dc387a0901a4d8cd2c3eeb65a2d3\",\"descriptor\":\"Accounting & Finance Group\"}],\"job_requisition\":{\"id\":\"R1774729\",\"wid\":\"2501aecd2a02103b5662e2826c2a0000\",\"descriptor\":\"Accountant I\"},\"requisition_type\":\"regular\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_10\",\"wid\":\"0227dc387a09013940c6f923e165de36\",\"descriptor\":\"Grade 10\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"847\",\"campaign_id\":\"28934\",\"campaign_title\":\"Associate, Marketing Solutions R1774480\",\"campaign_type\":\"job_application\",\"job_title\":\"Marketing Project Coordinator\",\"street\":\"BGR Sofia - Advance Business Center\",\"address\":\"BGR Sofia - Advance Business Center\",\"city\":\"Sofia\",\"state\":null,\"postal_code\":\"1766\",\"region\":null,\"country\":\"Bulgaria\",\"short_description\":\"The Project Marketing Coordinator supports the Retail Marketing team in the execution and coordination of daily operational tasks and ongoing marketing projects. This role is responsible for assisting with planogram management, creative brief preparation, product and material shipments, translation coordination, seeding logistics, and tradeshow support. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities across functions and markets\",\"long_description\":\"<p><b>Key Responsibilities<\/b><\/p><p style=\\\"color:#3b3b3b !important\\\">\u2022 Provide general marketing, administrative, and reporting support to the Retail Marketing team as needed.<\/p><p style=\\\"color:#3b3b3b !important\\\">\u2022 Monitor project timelines, follow up on deliverables, and support cross-functional alignment.<\/p><p style=\\\"color:#3b3b3b !important\\\">\u2022 Assist in creating and updating planograms in collaboration with trade, sales, and visual merchandising teams.<\/p><p style=\\\"color:#3b3b3b !important\\\">\u2022 Assist in developing creative briefs in collaboration with brand teams, follow-up on artwork development and approvals.<\/p><p style=\\\"color:#3b3b3b !important\\\">\u2022 Coordinate and track product and marketing material shipments to internal teams, retail partners, and event locations.<\/p><p style=\\\"color:#3b3b3b !important\\\">\u2022 Organize and manage seeding shipments, including product selection, packaging, and shipment coordination.<\/p><p style=\\\"color:#3b3b3b !important\\\">\u2022 Support preparation and logistics for tradeshows and retail events, including materials, samples, and booth<\/p><p style=\\\"color:#3b3b3b !important\\\">organization.<\/p><p style=\\\"color:#3b3b3b !important\\\">\u2022 Manage translation workflows for marketing content, ensuring accurate delivery and timely approvals.<\/p><p style=\\\"color:#3b3b3b !important\\\">\u2022 Maintain shared documents, guidelines, and marketing asset libraries.<\/p><p>\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\"><b>Experience\/Technical Skills<\/b><\/p><p style=\\\"color:#3b3b3b !important\\\">\u2022 Experience as Sr. Agent\/ SME preffered<\/p><p style=\\\"color:#3b3b3b !important\\\">\u2022 At least 1 year of experience within Concentrix<\/p><p style=\\\"color:#3b3b3b !important\\\">\u2022 Strong communication skills; fluency in English C1 is required<\/p><p style=\\\"color:#3b3b3b !important\\\">\u2022 Strong presentation skills<\/p><p style=\\\"color:#3b3b3b !important\\\">\u2022 Proficiency in Microsoft Office (Excel, PowerPoint, Outlook); experience with project management tools is a must.<\/p><p style=\\\"color:#3b3b3b !important\\\">\u2022 Experience working with cross-functional teams in a fast-paced environment.<\/p><p style=\\\"color:#3b3b3b !important\\\">\u2022 Familiarity with retail environments, planograms, and marketing operations is preferred.<\/p><p style=\\\"color:#3b3b3b !important\\\">\u2022 Organization &amp; Planning<\/p><p style=\\\"color:#3b3b3b !important\\\">\u2022 Willingness to work on hybrid model from our Sofia office <br \/><\/p>\",\"ats_external_id\":\"R1774480\",\"location\":\"Sofia\",\"job_type\":\"full_time\",\"salary\":\"1600\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-29T20:04:27.449+08:00\",\"created_at\":\"2026-10-29T00:11:19.142+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yODkzNA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/BGR-Sofia---Advance-Business-Center\/Marketing-Project-Coordinator_R1774480-1\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Marketing Solutions\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"fedde5c1af28103132720127ceab0000\",\"descriptor\":\"Concentrix Services Bulgaria EOOD (New)\",\"reference_id\":\"CBG04\",\"organization_reference_id\":\"CBG04\"},\"location\":{\"city\":\"Sofia\",\"state\":null,\"country\":{\"wid\":\"25f4875dc598484dbeee857eb2d81652\",\"iso2\":\"BG\",\"iso3\":\"BGR\",\"descriptor\":\"Bulgaria\",\"iso_numeric\":\"100\"},\"postal_code\":\"1766\",\"primary_location\":{\"id\":\"BG-SOF-ABCEN-01\",\"wid\":\"740544c0a47f012495b122771f115455\",\"descriptor\":\"BGR Sofia - Advance Business Center\"}},\"languages\":[\"English\"],\"recruiter\":{\"email\":{\"address\":\"anelia.encheva@concentrix.com\"},\"first_name\":\"Encheva, Anelia (Encheva, Anelia)\"},\"categories\":[{\"descriptor\":\"CF Marketing Solutions\"}],\"recruiters\":[{\"id\":\"102117831\",\"wid\":\"3cabd2776c6910140e8c63dac8bf0000\",\"descriptor\":\"Anelia Encheva (Anelia Encheva) (102117831)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC2702\",\"descriptor\":\"Associate, Marketing Solutions\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392733\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/BGR-Sofia---Advance-Business-Center\/Marketing-Project-Coordinator_R1774480-1\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/BGR-Sofia---Advance-Business-Center\/Marketing-Project-Coordinator_R1774480-1\/apply\",\"job_requisition_id\":\"R1774480\"}],\"organizations\":[{\"wid\":\"6067752493b71011060ae354956e0000\",\"descriptor\":\"W10136 Helen of Troy - B2B\",\"reference_id\":\"W10136\",\"custom_reference_id\":\"W10136\",\"company_reference_id\":null},{\"wid\":\"f9af6d726098012800e86f183c06bbbd\",\"descriptor\":\"COGS (SITE) Production Agent Direct\",\"reference_id\":\"PRODUCAGENT-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"2ba66d6964051010b59cc905dc950000\",\"descriptor\":\"26291 - Helen of Troy - 980009734\",\"reference_id\":\"980009734\",\"custom_reference_id\":\"980009734\",\"company_reference_id\":null},{\"wid\":\"fedde5c1af28103132720127ceab0000\",\"descriptor\":\"Concentrix Services Bulgaria EOOD (New)\",\"reference_id\":\"CBG04\",\"custom_reference_id\":null,\"company_reference_id\":\"CBG04\"}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"Stefani.Naydenova@concentrix.com\"},\"first_name\":\"Stefani Naydenova (834594)\"},\"category_groups\":[{\"id\":\"CF Marketing_Communications Group\",\"wid\":\"0227dc387a0901ec82e6dbf1ec6531e6\",\"descriptor\":\"Marketing & Communications Group\"}],\"job_requisition\":{\"id\":\"R1774480\",\"wid\":\"77541a23f9c7103b56901b1ae55a0000\",\"descriptor\":\"Marketing Project Coordinator\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_10\",\"wid\":\"0227dc387a09013940c6f923e165de36\",\"descriptor\":\"Grade 10\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"604\",\"campaign_id\":\"45676\",\"campaign_title\":\"Advisor I, Customer Service R1776991\",\"campaign_type\":\"job_application\",\"job_title\":\"UPA\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\",\"street\":\"PHL Quezon City\",\"address\":\"PHL Quezon City\",\"city\":\"Pasig City\",\"state\":\"National Capital Region\",\"postal_code\":\"9000\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0\u00a0<\/h2><p><\/p><p>\u2022 Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019)\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Maintain basic knowledge of client products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Prepare complete and accurate work including appropriately notating accounts as required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Participate in activities designed to improve customer satisfaction and business performance<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Offer additional products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Track, document and retrieve information in call tracking database<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0\u00a0<\/h2><p><\/p><p>\u2022 High school diploma with three to six months of relevant experience preferred<br \/>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Courteous with strong customer service orientation<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Strong computer navigation skills and PC Knowledge<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to effectively communicate, both written and verbally\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Dependable with strong attention to detail<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Tolerance for repetitive work in a fast-paced, high production work environment\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to work as a team member, as well as independently<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to rotate shifts, as needed<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Based on location and\/or program, additional experience\/skills may be required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>*Job requirements may vary by country and will not contravene any local laws<\/p><p><\/p><h2>Career Framework Role\u00a0\u00a0<\/h2><p><\/p><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program\/product specific knowledge. \u00a0Works with close supervision and clearly defined procedures. \u00a0Starting to demonstrate familiarity with client terminology, operating standards and procedures. \u00a0Starter without sustained metric performance levels.<\/p><p><\/p><h2>Disclaimer\u00a0\u00a0\u00a0<\/h2><p><\/p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\u00a0<\/p><p><\/p><p>#LI-DNI<\/p>\",\"ats_external_id\":\"R1776991\",\"location\":\"Pasig City, National Capital Region\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"hourly\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-28T22:09:45.115+08:00\",\"created_at\":\"2026-10-28T22:07:54.051+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrixglobaladvisor.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NTY3Ng?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City\/UPA-Customer-Care-Specialist-iRecruit-Engage-2027_R1776991\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Pasig City\",\"state\":\"National Capital Region\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"9000\",\"primary_location\":{\"id\":\"JP_PHL_Quezon_City\",\"wid\":\"740544c0a47f013fcc82fa781f11ba59\",\"descriptor\":\"PHL Quezon City\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"fritziehazel.salumbides@concentrix.com\"},\"first_name\":\"Salumbides, Fritzie Hazel\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"101348856\",\"wid\":\"baa2cf1841f0012a0a3227e8ba2849d0\",\"descriptor\":\"Fritzie Hazel Salumbides (101348856)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0570\",\"descriptor\":\"Advisor I, Customer Service\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392698\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City\/UPA-Customer-Care-Specialist-iRecruit-Engage-2027_R1776991\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City\/UPA-Customer-Care-Specialist-iRecruit-Engage-2027_R1776991\/apply\",\"job_requisition_id\":\"R1776991\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"gerald.terceno@concentrix.com\"},\"first_name\":\"Ged Terceno (726252)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1776991\",\"wid\":\"77541a23f9c7103b4d9f6b3b4bcb0000\",\"descriptor\":\"UPA\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<p>\u2022 High school graduate<br \/>\u2022 No call center background required<span>\u00a0 <\/span><br \/>\u2022 Excellent English communication skills<\/p>\"},\"source\":\"Talkpush\",\"source_domain\":\"concentrixglobaladvisor\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"605\",\"campaign_id\":\"45675\",\"campaign_title\":\"Advisor I, Customer Service R1776986\",\"campaign_type\":\"job_application\",\"job_title\":\"Spark\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\",\"street\":\"PHL Quezon City\",\"address\":\"PHL Quezon City\",\"city\":\"Pasig City\",\"state\":\"National Capital Region\",\"postal_code\":\"9000\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0\u00a0<\/h2><p><\/p><p>\u2022 Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019)\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Maintain basic knowledge of client products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Prepare complete and accurate work including appropriately notating accounts as required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Participate in activities designed to improve customer satisfaction and business performance<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Offer additional products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Track, document and retrieve information in call tracking database<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0\u00a0<\/h2><p><\/p><p>\u2022 High school diploma with three to six months of relevant experience preferred<br \/>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Courteous with strong customer service orientation<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Strong computer navigation skills and PC Knowledge<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to effectively communicate, both written and verbally\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Dependable with strong attention to detail<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Tolerance for repetitive work in a fast-paced, high production work environment\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to work as a team member, as well as independently<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to rotate shifts, as needed<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Based on location and\/or program, additional experience\/skills may be required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>*Job requirements may vary by country and will not contravene any local laws<\/p><p><\/p><h2>Career Framework Role\u00a0\u00a0<\/h2><p><\/p><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program\/product specific knowledge. \u00a0Works with close supervision and clearly defined procedures. \u00a0Starting to demonstrate familiarity with client terminology, operating standards and procedures. \u00a0Starter without sustained metric performance levels.<\/p><p><\/p><h2>Disclaimer\u00a0\u00a0\u00a0<\/h2><p><\/p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\u00a0<\/p><p><\/p><p>#LI-DNI<\/p>\",\"ats_external_id\":\"R1776986\",\"location\":\"Pasig City, National Capital Region\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"hourly\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-28T22:09:45.056+08:00\",\"created_at\":\"2026-10-28T22:07:53.742+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrixglobaladvisor.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NTY3NQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City\/Spark-Customer-Care-Specialist-iRecruit-Engage-2027_R1776986\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Pasig City\",\"state\":\"National Capital Region\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"9000\",\"primary_location\":{\"id\":\"JP_PHL_Quezon_City\",\"wid\":\"740544c0a47f013fcc82fa781f11ba59\",\"descriptor\":\"PHL Quezon City\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"imelda.regalario@concentrix.com\"},\"first_name\":\"Regalario, Imelda\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"237528\",\"wid\":\"9f196ba80a8701402388da2f0519d66d\",\"descriptor\":\"Imelda Regalario (237528)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0570\",\"descriptor\":\"Advisor I, Customer Service\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392642\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City\/Spark-Customer-Care-Specialist-iRecruit-Engage-2027_R1776986\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City\/Spark-Customer-Care-Specialist-iRecruit-Engage-2027_R1776986\/apply\",\"job_requisition_id\":\"R1776986\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"gerald.terceno@concentrix.com\"},\"first_name\":\"Ged Terceno (726252)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1776986\",\"wid\":\"509aff2cbc00103b4d6838070bca0000\",\"descriptor\":\"Spark\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"External\",\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<p>\u2022 High school graduate<br \/>\u2022 No call center background required<span>\u00a0 <\/span><br \/>\u2022 Excellent English communication skills<\/p>\"},\"source\":\"Talkpush\",\"source_domain\":\"concentrixglobaladvisor\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"606\",\"campaign_id\":\"45674\",\"campaign_title\":\"Advisor I, Customer Service R1776972\",\"campaign_type\":\"job_application\",\"job_title\":\"Cyberwest\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\",\"street\":\"PHL Quezon City\",\"address\":\"PHL Quezon City\",\"city\":\"Pasig City\",\"state\":\"National Capital Region\",\"postal_code\":\"9000\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0\u00a0<\/h2><p><\/p><p>\u2022 Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019)\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Maintain basic knowledge of client products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Prepare complete and accurate work including appropriately notating accounts as required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Participate in activities designed to improve customer satisfaction and business performance<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Offer additional products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Track, document and retrieve information in call tracking database<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0\u00a0<\/h2><p><\/p><p>\u2022 High school diploma with three to six months of relevant experience preferred<br \/>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Courteous with strong customer service orientation<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Strong computer navigation skills and PC Knowledge<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to effectively communicate, both written and verbally\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Dependable with strong attention to detail<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Tolerance for repetitive work in a fast-paced, high production work environment\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to work as a team member, as well as independently<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to rotate shifts, as needed<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Based on location and\/or program, additional experience\/skills may be required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>*Job requirements may vary by country and will not contravene any local laws<\/p><p><\/p><h2>Career Framework Role\u00a0\u00a0<\/h2><p><\/p><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program\/product specific knowledge. \u00a0Works with close supervision and clearly defined procedures. \u00a0Starting to demonstrate familiarity with client terminology, operating standards and procedures. \u00a0Starter without sustained metric performance levels.<\/p><h2>\u00a0\u00a0\u00a0\u00a0<\/h2><h2>Disclaimer\u00a0\u00a0\u00a0<\/h2><p><\/p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\u00a0<\/p><p><\/p><p>#LI-DNI<\/p>\",\"ats_external_id\":\"R1776972\",\"location\":\"Pasig City, National Capital Region\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"hourly\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-28T22:09:44.718+08:00\",\"created_at\":\"2026-10-28T22:07:52.912+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrixglobaladvisor.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NTY3NA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City\/Cyberwest-Customer-Care-Specialist-iRecruit-Engage-2027_R1776972\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Pasig City\",\"state\":\"National Capital Region\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"9000\",\"primary_location\":{\"id\":\"JP_PHL_Quezon_City\",\"wid\":\"740544c0a47f013fcc82fa781f11ba59\",\"descriptor\":\"PHL Quezon City\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"stephanieanne.mariano@concentrix.com\"},\"first_name\":\"Navera, Stephanie Anne\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"101390631\",\"wid\":\"93069376822001a31568aa563a18ab43\",\"descriptor\":\"Stephanie Anne Mariano - Navera (101390631)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0570\",\"descriptor\":\"Advisor I, Customer Service\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392661\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City\/Cyberwest-Customer-Care-Specialist-iRecruit-Engage-2027_R1776972\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City\/Cyberwest-Customer-Care-Specialist-iRecruit-Engage-2027_R1776972\/apply\",\"job_requisition_id\":\"R1776972\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"gerald.terceno@concentrix.com\"},\"first_name\":\"Ged Terceno (726252)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1776972\",\"wid\":\"6afc2ba79d4f104ac4894610f52a0000\",\"descriptor\":\"Cyberwest\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<p>\u2022 High school graduate<br \/>\u2022 No call center background required<span>\u00a0 <\/span><br \/>\u2022 Excellent English communication skills<\/p>\"},\"source\":\"Talkpush\",\"source_domain\":\"concentrixglobaladvisor\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"607\",\"campaign_id\":\"45673\",\"campaign_title\":\"Advisor I, Customer Service R1776974\",\"campaign_type\":\"job_application\",\"job_title\":\"WAH\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\",\"street\":\"PHL NCR QC Work-at-Home\",\"address\":\"PHL NCR QC Work-at-Home\",\"city\":\"National Capital Region\",\"state\":\"National Capital Region\",\"postal_code\":\"1121\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0\u00a0<\/h2><p><\/p><p>\u2022 Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019)\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Maintain basic knowledge of client products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Prepare complete and accurate work including appropriately notating accounts as required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Participate in activities designed to improve customer satisfaction and business performance<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Offer additional products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Track, document and retrieve information in call tracking database<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0\u00a0<\/h2><p><\/p><p>\u2022 High school diploma with three to six months of relevant experience preferred<br \/>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Courteous with strong customer service orientation<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Strong computer navigation skills and PC Knowledge<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to effectively communicate, both written and verbally\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Dependable with strong attention to detail<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Tolerance for repetitive work in a fast-paced, high production work environment\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to work as a team member, as well as independently<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to rotate shifts, as needed<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Based on location and\/or program, additional experience\/skills may be required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>*Job requirements may vary by country and will not contravene any local laws<\/p><p><\/p><h2>Career Framework Role\u00a0\u00a0<\/h2><p><\/p><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program\/product specific knowledge. \u00a0Works with close supervision and clearly defined procedures. \u00a0Starting to demonstrate familiarity with client terminology, operating standards and procedures. \u00a0Starter without sustained metric performance levels.<\/p><p><\/p><h2>Disclaimer\u00a0\u00a0\u00a0<\/h2><p><\/p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\u00a0<\/p><p><\/p><p><span>#LI-DNI<\/span><\/p>\",\"ats_external_id\":\"R1776974\",\"location\":\"National Capital Region, National Capital Region\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"hourly\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-28T22:09:44.629+08:00\",\"created_at\":\"2026-10-28T22:07:52.625+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrixglobaladvisor.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NTY3Mw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-NCR-QC-Work-at-Home\/WAH-Customer-Care-Specialist-iRecruit-Engage-2027_R1776974\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"National Capital Region\",\"state\":\"National Capital Region\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"1121\",\"primary_location\":{\"id\":\"PH-WAH-NCRQC-00\",\"wid\":\"38bbabb5f90901e9591174b676078ab1\",\"descriptor\":\"PHL NCR QC Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"jayveeian.petere@concentrix.com\"},\"first_name\":\"Petere, Jayvee Ian\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"101115461\",\"wid\":\"b0c928be7df801b1f18536ffc64a5c3c\",\"descriptor\":\"Jayvee Ian Petere (101115461)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0570\",\"descriptor\":\"Advisor I, Customer Service\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392651\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-NCR-QC-Work-at-Home\/WAH-Customer-Care-Specialist-iRecruit-Engage-2027_R1776974\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-NCR-QC-Work-at-Home\/WAH-Customer-Care-Specialist-iRecruit-Engage-2027_R1776974\/apply\",\"job_requisition_id\":\"R1776974\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"gerald.terceno@concentrix.com\"},\"first_name\":\"Ged Terceno (726252)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1776974\",\"wid\":\"8890cd312e36103b4cc84b051aa60000\",\"descriptor\":\"WAH\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<p>\u2022 High school graduate<br \/>\u2022 No call center background required<span>\u00a0 <\/span><br \/>\u2022 Excellent English communication skills<\/p>\"},\"source\":\"Talkpush\",\"source_domain\":\"concentrixglobaladvisor\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"608\",\"campaign_id\":\"45672\",\"campaign_title\":\"Advisor I, Customer Service R1776979\",\"campaign_type\":\"job_application\",\"job_title\":\"San Lazaro\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\",\"street\":\"PHL Manila - San Lazaro Tourism & Business Park Vertex One Bldg\",\"address\":\"PHL Manila - San Lazaro Tourism & Business Park Vertex One Bldg\",\"city\":\"Santa Cruz\",\"state\":\"National Capital Region\",\"postal_code\":\"1014\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0\u00a0<\/h2><p><\/p><p>\u2022 Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019)\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Maintain basic knowledge of client products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Prepare complete and accurate work including appropriately notating accounts as required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Participate in activities designed to improve customer satisfaction and business performance<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Offer additional products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Track, document and retrieve information in call tracking database<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0\u00a0<\/h2><p><\/p><p>\u2022 High school diploma with three to six months of relevant experience preferred<br \/>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Courteous with strong customer service orientation<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Strong computer navigation skills and PC Knowledge<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to effectively communicate, both written and verbally\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Dependable with strong attention to detail<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Tolerance for repetitive work in a fast-paced, high production work environment\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to work as a team member, as well as independently<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to rotate shifts, as needed<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Based on location and\/or program, additional experience\/skills may be required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>*Job requirements may vary by country and will not contravene any local laws<\/p><p><\/p><h2>Career Framework Role\u00a0\u00a0<\/h2><p><\/p><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program\/product specific knowledge. \u00a0Works with close supervision and clearly defined procedures. \u00a0Starting to demonstrate familiarity with client terminology, operating standards and procedures. \u00a0Starter without sustained metric performance levels.<\/p><h2>\u00a0\u00a0\u00a0\u00a0<\/h2><h2>Disclaimer\u00a0\u00a0\u00a0<\/h2><p><\/p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\u00a0<\/p><p><\/p><p>#LI-DNI<\/p>\",\"ats_external_id\":\"R1776979\",\"location\":\"Santa Cruz, National Capital Region\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"hourly\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-28T22:09:44.506+08:00\",\"created_at\":\"2026-10-28T22:07:52.259+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrixglobaladvisor.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NTY3Mg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Manila---San-Lazaro\/San-Lazaro-Customer-Care-Specialist-iRecruit-Engage-2027_R1776979\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Santa Cruz\",\"state\":\"National Capital Region\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"1014\",\"primary_location\":{\"id\":\"PH-STA-YUSEC-Y0\",\"wid\":\"b67da9176e3d1062f9e3b8c39adec293\",\"descriptor\":\"PHL Manila - San Lazaro Tourism & Business Park Vertex One Bldg\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"michaeljoseph.quinto@concentrix.com\"},\"first_name\":\"Quinto, Michael Joseph\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"285475\",\"wid\":\"60219339f7a010647ac45f9d8fe42315\",\"descriptor\":\"Kyle Quinto (285475)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0570\",\"descriptor\":\"Advisor I, Customer Service\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392592\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Manila---San-Lazaro\/San-Lazaro-Customer-Care-Specialist-iRecruit-Engage-2027_R1776979\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Manila---San-Lazaro\/San-Lazaro-Customer-Care-Specialist-iRecruit-Engage-2027_R1776979\/apply\",\"job_requisition_id\":\"R1776979\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"gerald.terceno@concentrix.com\"},\"first_name\":\"Ged Terceno (726252)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1776979\",\"wid\":\"77541a23f9c7103b4d06b42eff540000\",\"descriptor\":\"San Lazaro\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"Internal\",\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"concentrixglobaladvisor\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"609\",\"campaign_id\":\"45671\",\"campaign_title\":\"Advisor I, Customer Service R1776981\",\"campaign_type\":\"job_application\",\"job_title\":\"Shaw\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\",\"street\":\"PHL Mandaluyong City - Shaw 2\",\"address\":\"PHL Mandaluyong City - Shaw 2\",\"city\":\"Mandaluyong\",\"state\":\"National Capital Region\",\"postal_code\":\"1550\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0\u00a0<\/h2><p><\/p><p>\u2022 Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019)\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Maintain basic knowledge of client products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Prepare complete and accurate work including appropriately notating accounts as required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Participate in activities designed to improve customer satisfaction and business performance<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Offer additional products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Track, document and retrieve information in call tracking database<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0\u00a0<\/h2><p><\/p><p>\u2022 High school diploma with three to six months of relevant experience preferred<br \/>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Courteous with strong customer service orientation<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Strong computer navigation skills and PC Knowledge<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to effectively communicate, both written and verbally\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Dependable with strong attention to detail<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Tolerance for repetitive work in a fast-paced, high production work environment\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to work as a team member, as well as independently<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to rotate shifts, as needed<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Based on location and\/or program, additional experience\/skills may be required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>*Job requirements may vary by country and will not contravene any local laws<\/p><p><\/p><h2>Career Framework Role\u00a0\u00a0<\/h2><p><\/p><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program\/product specific knowledge. \u00a0Works with close supervision and clearly defined procedures. \u00a0Starting to demonstrate familiarity with client terminology, operating standards and procedures. \u00a0Starter without sustained metric performance levels.<\/p><h2>\u00a0\u00a0\u00a0<\/h2><h2>Disclaimer\u00a0\u00a0\u00a0<\/h2><p><\/p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\u00a0<\/p><p><\/p><p>#LI-DNI<\/p>\",\"ats_external_id\":\"R1776981\",\"location\":\"Mandaluyong, National Capital Region\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"hourly\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-28T22:09:44.410+08:00\",\"created_at\":\"2026-10-28T22:07:51.949+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrixglobaladvisor.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NTY3MQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Mandaluyong-City---Shaw\/Shaw-Customer-Care-Specialist-iRecruit-Engage-2027_R1776981\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Mandaluyong\",\"state\":\"National Capital Region\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"1550\",\"primary_location\":{\"id\":\"PH-MAN-SHAWB-Y0\",\"wid\":\"b67da9176e3d1062f9e35bf1c631c1ff\",\"descriptor\":\"PHL Mandaluyong City - Shaw 2\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"rubirosa.carmona@concentrix.com\"},\"first_name\":\"Carmona, Rubirosa\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"101320691\",\"wid\":\"891ff766478f01d3917c3b88aa1a67f1\",\"descriptor\":\"Rubirosa Carmona (101320691)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0570\",\"descriptor\":\"Advisor I, Customer Service\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392718\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Mandaluyong-City---Shaw\/Shaw-Customer-Care-Specialist-iRecruit-Engage-2027_R1776981\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Mandaluyong-City---Shaw\/Shaw-Customer-Care-Specialist-iRecruit-Engage-2027_R1776981\/apply\",\"job_requisition_id\":\"R1776981\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"gerald.terceno@concentrix.com\"},\"first_name\":\"Ged Terceno (726252)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1776981\",\"wid\":\"02578bedc6e7103b4d13fcee98f40000\",\"descriptor\":\"Shaw\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"concentrixglobaladvisor\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"610\",\"campaign_id\":\"45670\",\"campaign_title\":\"Advisor I, Customer Service R1776983\",\"campaign_type\":\"job_application\",\"job_title\":\"Megamall\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\",\"street\":\"PHL Mandaluyong City - Megamall\",\"address\":\"PHL Mandaluyong City - Megamall\",\"city\":\"Mandaluyong City\",\"state\":\"National Capital Region\",\"postal_code\":\"1550\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0\u00a0<\/h2><p><\/p><p>\u2022 Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019)\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Maintain basic knowledge of client products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Prepare complete and accurate work including appropriately notating accounts as required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Participate in activities designed to improve customer satisfaction and business performance<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Offer additional products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Track, document and retrieve information in call tracking database<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0\u00a0<\/h2><p><\/p><p>\u2022 High school diploma with three to six months of relevant experience preferred<br \/>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Courteous with strong customer service orientation<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Strong computer navigation skills and PC Knowledge<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to effectively communicate, both written and verbally\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Dependable with strong attention to detail<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Tolerance for repetitive work in a fast-paced, high production work environment\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to work as a team member, as well as independently<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to rotate shifts, as needed<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Based on location and\/or program, additional experience\/skills may be required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>*Job requirements may vary by country and will not contravene any local laws<\/p><p><\/p><h2>Career Framework Role\u00a0\u00a0<\/h2><p><\/p><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program\/product specific knowledge. \u00a0Works with close supervision and clearly defined procedures. \u00a0Starting to demonstrate familiarity with client terminology, operating standards and procedures. \u00a0Starter without sustained metric performance levels.<\/p><h2>\u00a0\u00a0\u00a0<\/h2><h2>Disclaimer\u00a0\u00a0\u00a0<\/h2><p><\/p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\u00a0<\/p><p><\/p><p>#LI-DNI<\/p>\",\"ats_external_id\":\"R1776983\",\"location\":\"Mandaluyong City, National Capital Region\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"hourly\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-28T22:09:44.351+08:00\",\"created_at\":\"2026-10-28T22:07:51.677+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrixglobaladvisor.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NTY3MA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Mandaluyong-City---Megamall\/Megamall-Customer-Care-Specialist-iRecruit-Engage-2027_R1776983\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Mandaluyong City\",\"state\":\"National Capital Region\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"1550\",\"primary_location\":{\"id\":\"PH-MAN-MEGAC-Y0\",\"wid\":\"b67da9176e3d1062f9e3e8033b4bc2e6\",\"descriptor\":\"PHL Mandaluyong City - Megamall\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"ananicole.tuiza@concentrix.com\"},\"first_name\":\"Tuiza, Ana Nicole\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"101361591\",\"wid\":\"7ca789c8bcf20167b48d5d11262f2736\",\"descriptor\":\"Ana Nicole Tuiza (101361591)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0570\",\"descriptor\":\"Advisor I, Customer Service\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392633\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Mandaluyong-City---Megamall\/Megamall-Customer-Care-Specialist-iRecruit-Engage-2027_R1776983\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Mandaluyong-City---Megamall\/Megamall-Customer-Care-Specialist-iRecruit-Engage-2027_R1776983\/apply\",\"job_requisition_id\":\"R1776983\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"gerald.terceno@concentrix.com\"},\"first_name\":\"Ged Terceno (726252)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1776983\",\"wid\":\"77541a23f9c7103b4d4527cbdacd0000\",\"descriptor\":\"Megamall\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"concentrixglobaladvisor\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"611\",\"campaign_id\":\"45669\",\"campaign_title\":\"Advisor I, Customer Service R1776978\",\"campaign_type\":\"job_application\",\"job_title\":\"Nuvali\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\",\"street\":\"PHL Laguna\",\"address\":\"PHL Laguna\",\"city\":\"Santa Rosa Laguna\",\"state\":\"Laguna\",\"postal_code\":\"4026\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><p>\u2022 Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019)<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Maintain basic knowledge of client products and\/or services<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Prepare complete and accurate work including appropriately notating accounts as required<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Participate in activities designed to improve customer satisfaction and business performance<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Offer additional products and\/or services<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Track, document and retrieve information in call tracking database<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff<\/p><p>\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0<\/h2><p>\u2022 High school diploma with three to six months of relevant experience preferred<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Courteous with strong customer service orientation<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Strong computer navigation skills and PC Knowledge<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to effectively communicate, both written and verbally<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Dependable with strong attention to detail<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Tolerance for repetitive work in a fast-paced, high production work environment<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to work as a team member, as well as independently<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to rotate shifts, as needed<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Based on location and\/or program, additional experience\/skills may be required<\/p><p>\u00a0\u00a0\u00a0<\/p><p>*Job requirements may vary by country and will not contravene any local laws<\/p><p><\/p><h2>Career Framework Role\u00a0<\/h2><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program\/product specific knowledge.\u00a0 Works with close supervision and clearly defined procedures.\u00a0 Starting to demonstrate familiarity with client terminology, operating standards and procedures.\u00a0 Starter without sustained metric performance levels.<\/p><p><\/p><h2><b>Supplemental Geographical Information <\/b><\/h2><p>RECRUITER ENTER THE APPLICABLE LANGUAGE:<\/p><p><\/p><p>GERMANY - This job description does not apply to employees in Germany.<\/p><p><\/p><p>UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION<\/p><p>\u00a0\u00a0\u00a0<\/p><p>PHILIPPINES\u00a0\u00a0<\/p><p>\u2022 Minimum of two years of college education. No prior call center experience is required<\/p><p>\u2022 Ability to think clearly and can explain simple issues effectively, both written and verbally<\/p><p>\u00a0\u00a0\u00a0<\/p><p>INDIA\u00a0\u00a0<\/p><p>\u2022 Ability to effectively communicate, both written and verbally<\/p><p>\u2022 Listen attentively to customer needs and concerns; demonstrate empathy<\/p><p>\u2022 Clarify customer requirements; probe for and confirm understanding of requirements or problem<\/p><p>\u2022 Confirm customer understanding of the solution and provide additional customer education as needed<\/p><p>\u2022 Ability to learn including strong problem solving skills<\/p><p>\u2022 Demonstrate strong probing and problem solving skills<\/p><p>\u2022 Should be able to handle complex queries<\/p><p>\u2022 Should be able to resolve customer queries independently\u00a0<\/p><p><\/p><h2><b>Disclaimer\u00a0\u00a0 <\/b><\/h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/p><p><\/p><p>Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.<\/p><p><\/p>\",\"ats_external_id\":\"R1776978\",\"location\":\"Santa Rosa Laguna, Laguna\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"hourly\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-28T22:09:43.870+08:00\",\"created_at\":\"2026-10-28T22:07:50.667+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrixglobaladvisor.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NTY2OQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Laguna\/Nuvali-Customer-Care-Specialist-iRecruit-Engage-2027_R1776978\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Santa Rosa Laguna\",\"state\":\"Laguna\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"4026\",\"primary_location\":{\"id\":\"PH-SAN-ESERV-Y0\",\"wid\":\"b67da9176e3d1062f9e397afc1a3c254\",\"descriptor\":\"PHL Laguna\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"krizzanne.bulan@concentrix.com\"},\"first_name\":\"Bulan, Krizz Anne\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"100880459\",\"wid\":\"60219339f7a01064a36e514b202f2f81\",\"descriptor\":\"Krizz Anne Bulan (100880459)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0570\",\"descriptor\":\"Advisor I, Customer Service\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392572\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Laguna\/Nuvali-Customer-Care-Specialist-iRecruit-Engage-2027_R1776978\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Laguna\/Nuvali-Customer-Care-Specialist-iRecruit-Engage-2027_R1776978\/apply\",\"job_requisition_id\":\"R1776978\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"gerald.terceno@concentrix.com\"},\"first_name\":\"Ged Terceno (726252)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1776978\",\"wid\":\"2501aecd2a02103b4cd40852b58d0000\",\"descriptor\":\"Nuvali\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"concentrixglobaladvisor\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"612\",\"campaign_id\":\"45668\",\"campaign_title\":\"Advisor I, Customer Service R1776988\",\"campaign_type\":\"job_application\",\"job_title\":\"Taguig\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\",\"street\":\"PHL Bonifacio Global City Taguig\",\"address\":\"PHL Bonifacio Global City Taguig\",\"city\":\"Cagayan de Oro\",\"state\":\"National Capital Region\",\"postal_code\":\"9000\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0\u00a0<\/h2><p><\/p><p>\u2022 Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019)\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Maintain basic knowledge of client products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Prepare complete and accurate work including appropriately notating accounts as required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Participate in activities designed to improve customer satisfaction and business performance<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Offer additional products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Track, document and retrieve information in call tracking database<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0\u00a0<\/h2><p><\/p><p>\u2022 High school diploma with three to six months of relevant experience preferred<br \/>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Courteous with strong customer service orientation<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Strong computer navigation skills and PC Knowledge<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to effectively communicate, both written and verbally\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Dependable with strong attention to detail<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Tolerance for repetitive work in a fast-paced, high production work environment\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to work as a team member, as well as independently<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to rotate shifts, as needed<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Based on location and\/or program, additional experience\/skills may be required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>*Job requirements may vary by country and will not contravene any local laws<\/p><p><\/p><h2>Career Framework Role\u00a0\u00a0<\/h2><p><\/p><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program\/product specific knowledge. \u00a0Works with close supervision and clearly defined procedures. \u00a0Starting to demonstrate familiarity with client terminology, operating standards and procedures. \u00a0Starter without sustained metric performance levels.<\/p><p><\/p><h2>Disclaimer\u00a0\u00a0\u00a0<\/h2><p><\/p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\u00a0<\/p><p><\/p><p>#LI-DNI<\/p>\",\"ats_external_id\":\"R1776988\",\"location\":\"Cagayan de Oro, National Capital Region\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"hourly\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-28T22:09:43.781+08:00\",\"created_at\":\"2026-10-28T22:07:50.349+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrixglobaladvisor.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NTY2OA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Bonifacio-Global-City-Taguig\/Taguig-Customer-Care-Specialist-iRecruit-Engage-2027_R1776988\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Cagayan de Oro\",\"state\":\"National Capital Region\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"9000\",\"primary_location\":{\"id\":\"JP_PHL_Bonifacio_Global_City_Taguig\",\"wid\":\"740544c0a47f01822bc3eb781f118d59\",\"descriptor\":\"PHL Bonifacio Global City Taguig\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"alaizamae.estipona@concentrix.com\"},\"first_name\":\"Avila, Alaiza Mae\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"101342039\",\"wid\":\"ddb5daf1f13f010976f61ec29b1fb7d1\",\"descriptor\":\"Alaiza Mae Avila (101342039)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0570\",\"descriptor\":\"Advisor I, Customer Service\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392652\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Bonifacio-Global-City-Taguig\/Taguig-Customer-Care-Specialist-iRecruit-Engage-2027_R1776988\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Bonifacio-Global-City-Taguig\/Taguig-Customer-Care-Specialist-iRecruit-Engage-2027_R1776988\/apply\",\"job_requisition_id\":\"R1776988\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"gerald.terceno@concentrix.com\"},\"first_name\":\"Ged Terceno (726252)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1776988\",\"wid\":\"79d3ae7f5a6e103b4d866a1870930000\",\"descriptor\":\"Taguig\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<p>\u2022 High school graduate<br \/>\u2022 No call center background required<span>\u00a0 <\/span><br \/>\u2022 Excellent English communication skills<\/p>\"},\"source\":\"Talkpush\",\"source_domain\":\"concentrixglobaladvisor\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"613\",\"campaign_id\":\"45651\",\"campaign_title\":\"Advisor I, Customer Service R1776961\",\"campaign_type\":\"job_application\",\"job_title\":\"Eastwood\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\",\"street\":\"PHL Quezon City\",\"address\":\"PHL Quezon City\",\"city\":\"Pasig City\",\"state\":\"National Capital Region\",\"postal_code\":\"9000\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0\u00a0<\/h2><p><\/p><p>\u2022 Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019)\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Maintain basic knowledge of client products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Prepare complete and accurate work including appropriately notating accounts as required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Participate in activities designed to improve customer satisfaction and business performance<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Offer additional products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Track, document and retrieve information in call tracking database<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0\u00a0<\/h2><p><\/p><p>\u2022 High school diploma with three to six months of relevant experience preferred<br \/>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Courteous with strong customer service orientation<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Strong computer navigation skills and PC Knowledge<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to effectively communicate, both written and verbally\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Dependable with strong attention to detail<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Tolerance for repetitive work in a fast-paced, high production work environment\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to work as a team member, as well as independently<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to rotate shifts, as needed<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Based on location and\/or program, additional experience\/skills may be required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>*Job requirements may vary by country and will not contravene any local laws<\/p><p><\/p><h2>Career Framework Role\u00a0\u00a0<\/h2><p><\/p><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program\/product specific knowledge. \u00a0Works with close supervision and clearly defined procedures. \u00a0Starting to demonstrate familiarity with client terminology, operating standards and procedures. \u00a0Starter without sustained metric performance levels.<\/p><h2>\u00a0\u00a0\u00a0\u00a0<\/h2><h2>Disclaimer\u00a0\u00a0\u00a0<\/h2><p><\/p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\u00a0<\/p><p><\/p><p>#LI-DNI<\/p>\",\"ats_external_id\":\"R1776961\",\"location\":\"Pasig City, National Capital Region\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"hourly\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-28T20:06:19.850+08:00\",\"created_at\":\"2026-10-28T20:05:12.767+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrixglobaladvisor.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NTY1MQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City\/Eastwood-Customer-Care-Specialist-iRecruit-Engage-2027_R1776961\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Pasig City\",\"state\":\"National Capital Region\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"9000\",\"primary_location\":{\"id\":\"JP_PHL_Quezon_City\",\"wid\":\"740544c0a47f013fcc82fa781f11ba59\",\"descriptor\":\"PHL Quezon City\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"renel.tibo@concentrix.com\"},\"first_name\":\"Tibo, Renel\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"725854\",\"wid\":\"f6358e3b3d6d01866adb8fbf00194ff3\",\"descriptor\":\"Nel Tibo (725854)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0570\",\"descriptor\":\"Advisor I, Customer Service\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392555\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City\/Eastwood-Customer-Care-Specialist-iRecruit-Engage-2027_R1776961\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City\/Eastwood-Customer-Care-Specialist-iRecruit-Engage-2027_R1776961\/apply\",\"job_requisition_id\":\"R1776961\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"gerald.terceno@concentrix.com\"},\"first_name\":\"Ged Terceno (726252)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1776961\",\"wid\":\"593abdb631d8103b4ba801b3dd880000\",\"descriptor\":\"Eastwood\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<p>\u2022 High school graduate<br \/>\u2022 No call center background required<span>\u00a0 <\/span><br \/>\u2022 Excellent English communication skills<\/p>\"},\"source\":\"Talkpush\",\"source_domain\":\"concentrixglobaladvisor\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"614\",\"campaign_id\":\"45650\",\"campaign_title\":\"Advisor I, Customer Service R1776962\",\"campaign_type\":\"job_application\",\"job_title\":\"Eton\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\",\"street\":\"PHL Quezon City\",\"address\":\"PHL Quezon City\",\"city\":\"Pasig City\",\"state\":\"National Capital Region\",\"postal_code\":\"9000\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0\u00a0<\/h2><p><\/p><p>\u2022 Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019)\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Maintain basic knowledge of client products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Prepare complete and accurate work including appropriately notating accounts as required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Participate in activities designed to improve customer satisfaction and business performance<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Offer additional products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Track, document and retrieve information in call tracking database<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0\u00a0<\/h2><p><\/p><p>\u2022 High school diploma with three to six months of relevant experience preferred<br \/>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Courteous with strong customer service orientation<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Strong computer navigation skills and PC Knowledge<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to effectively communicate, both written and verbally\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Dependable with strong attention to detail<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Tolerance for repetitive work in a fast-paced, high production work environment\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to work as a team member, as well as independently<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to rotate shifts, as needed<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Based on location and\/or program, additional experience\/skills may be required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Job requirements may vary by country and will not contravene any local laws<\/p><p><\/p><h2>Career Framework Role\u00a0\u00a0<\/h2><p><\/p><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program\/product specific knowledge. \u00a0Works with close supervision and clearly defined procedures. \u00a0Starting to demonstrate familiarity with client terminology, operating standards and procedures. \u00a0Starter without sustained metric performance levels.<\/p><h2>\u00a0\u00a0\u00a0\u00a0<\/h2><h2>Disclaimer\u00a0\u00a0\u00a0<\/h2><p><\/p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\u00a0<\/p><p><\/p><p><b>#LI-DNI<\/b><\/p>\",\"ats_external_id\":\"R1776962\",\"location\":\"Pasig City, National Capital Region\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"hourly\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-28T20:06:19.727+08:00\",\"created_at\":\"2026-10-28T20:05:12.459+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrixglobaladvisor.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NTY1MA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City\/Eton-Customer-Care-Specialist-iRecruit-Engage-2027_R1776962\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Pasig City\",\"state\":\"National Capital Region\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"9000\",\"primary_location\":{\"id\":\"JP_PHL_Quezon_City\",\"wid\":\"740544c0a47f013fcc82fa781f11ba59\",\"descriptor\":\"PHL Quezon City\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"michaeljoseph.quinto@concentrix.com\"},\"first_name\":\"Quinto, Michael Joseph\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"285475\",\"wid\":\"60219339f7a010647ac45f9d8fe42315\",\"descriptor\":\"Kyle Quinto (285475)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0570\",\"descriptor\":\"Advisor I, Customer Service\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392678\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City\/Eton-Customer-Care-Specialist-iRecruit-Engage-2027_R1776962\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City\/Eton-Customer-Care-Specialist-iRecruit-Engage-2027_R1776962\/apply\",\"job_requisition_id\":\"R1776962\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"gerald.terceno@concentrix.com\"},\"first_name\":\"Ged Terceno (726252)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1776962\",\"wid\":\"79d3ae7f5a6e103b4bea28f35c530000\",\"descriptor\":\"Eton\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<p>\u2022 High school graduate<br \/>\u2022 No call center background required<span>\u00a0 <\/span><br \/>\u2022 Excellent English communication skills<\/p>\"},\"source\":\"Talkpush\",\"source_domain\":\"concentrixglobaladvisor\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"615\",\"campaign_id\":\"45649\",\"campaign_title\":\"Advisor II, Customer Service R1776968\",\"campaign_type\":\"job_application\",\"job_title\":\"Mall of Asia\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\",\"street\":\"PHL Pasay City\",\"address\":\"PHL Pasay City\",\"city\":\"Davao\",\"state\":\"National Capital Region\",\"postal_code\":\"9000\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0\u00a0<\/h2><p><\/p><p>\u2022 Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019)\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard\/unstructured and require some clarification or conceptual thinking<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Maintain broad knowledge of client products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Prepare complete and accurate work including appropriately notating accounts as required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Participate in activities designed to improve customer satisfaction and business performance<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Offer additional products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Track, document and retrieve information in call tracking database<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0\u00a0<\/h2><p><\/p><p>\u2022 High school diploma with six plus months of customer service experience preferred<br \/>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Courteous with strong customer service orientation<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Strong computer navigation skills and PC Knowledge\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to effectively communicate, both written and verbally\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to learn including strong problem solving skills<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Dependable with proficient attention to detail<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Tolerance for repetitive work in a fast-paced, high production work environment\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to work as a team member, as well as independently\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Able to rotate shifts, as needed<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Based on location and\/or program, additional experience\/skills may be required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>*Job requirements may vary by country and will not contravene any local laws<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><h2>Career Framework Role\u00a0\u00a0<\/h2><p><\/p><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program\/product specific knowledge. \u00a0Works with close supervision and clearly defined procedures. \u00a0Starting to demonstrate familiarity with client terminology, operating standards and procedures. \u00a0Starter without sustained metric performance levels.<\/p><p>\u00a0\u00a0\u00a0\u00a0\u00a0<\/p><h2>Disclaimer\u00a0\u00a0\u00a0<\/h2><p><\/p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.\u00a0 They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\u00a0<\/p><p><\/p><p>#LI-DNI<\/p>\",\"ats_external_id\":\"R1776968\",\"location\":\"Davao, National Capital Region\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"hourly\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-28T20:06:19.667+08:00\",\"created_at\":\"2026-10-28T20:05:12.213+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrixglobaladvisor.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NTY0OQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Pasay-City\/Mall-of-Asia-Customer-Care-Specialist-iRecruit-Engage-2027_R1776968\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact 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(100880459)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0569\",\"descriptor\":\"Advisor II, Customer Service\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392679\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Pasay-City\/Mall-of-Asia-Customer-Care-Specialist-iRecruit-Engage-2027_R1776968\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Pasay-City\/Mall-of-Asia-Customer-Care-Specialist-iRecruit-Engage-2027_R1776968\/apply\",\"job_requisition_id\":\"R1776968\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"gerald.terceno@concentrix.com\"},\"first_name\":\"Ged Terceno (726252)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1776968\",\"wid\":\"593abdb631d8103b4c4b3570d8210000\",\"descriptor\":\"Mall of Asia\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_11\",\"wid\":\"0227dc387a0901268f38556fe1650a39\",\"descriptor\":\"Grade 11\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"concentrixglobaladvisor\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"616\",\"campaign_id\":\"45648\",\"campaign_title\":\"Advisor I, Customer Service R1776971\",\"campaign_type\":\"job_application\",\"job_title\":\"Naga\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\",\"street\":\"PHL Naga\",\"address\":\"PHL Naga\",\"city\":\"Davao\",\"state\":\"Camarines Sur\",\"postal_code\":\"9000\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0\u00a0<\/h2><p><\/p><p>\u2022 Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019)\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Maintain basic knowledge of client products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Prepare complete and accurate work including appropriately notating accounts as required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Participate in activities designed to improve customer satisfaction and business performance<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Offer additional products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Track, document and retrieve information in call tracking database<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0\u00a0<\/h2><p><\/p><p>\u2022 High school diploma with three to six months of relevant experience preferred<br \/>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Courteous with strong customer service orientation<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Strong computer navigation skills and PC Knowledge<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to effectively communicate, both written and verbally\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Dependable with strong attention to detail<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Tolerance for repetitive work in a fast-paced, high production work environment\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to work as a team member, as well as independently<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to rotate shifts, as needed<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Based on location and\/or program, additional experience\/skills may be required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>*Job requirements may vary by country and will not contravene any local laws<\/p><p><\/p><h2>Career Framework Role\u00a0\u00a0<\/h2><p><\/p><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program\/product specific knowledge. \u00a0Works with close supervision and clearly defined procedures. \u00a0Starting to demonstrate familiarity with client terminology, operating standards and procedures. \u00a0Starter without sustained metric performance levels.<\/p><h2>\u00a0\u00a0\u00a0<\/h2><h2>Disclaimer\u00a0\u00a0\u00a0<\/h2><p><\/p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\u00a0<\/p><p><\/p><p>#LI-DNI<\/p>\",\"ats_external_id\":\"R1776971\",\"location\":\"Davao, Camarines Sur\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"hourly\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-28T20:06:19.508+08:00\",\"created_at\":\"2026-10-28T20:05:11.785+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrixglobaladvisor.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NTY0OA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Naga\/Naga-Customer-Care-Specialist-iRecruit-Engage-2027_R1776971\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Davao\",\"state\":\"Camarines Sur\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"9000\",\"primary_location\":{\"id\":\"JP_PHL_Naga\",\"wid\":\"740544c0a47f014f3687f6781f11ab59\",\"descriptor\":\"PHL Naga\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"reynichin.barba@concentrix.com\"},\"first_name\":\"Barba, Reynichin\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"586043\",\"wid\":\"f6358e3b3d6d01a1998928120019b276\",\"descriptor\":\"Reynichin Barba (586043)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0570\",\"descriptor\":\"Advisor I, Customer Service\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392717\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Naga\/Naga-Customer-Care-Specialist-iRecruit-Engage-2027_R1776971\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Naga\/Naga-Customer-Care-Specialist-iRecruit-Engage-2027_R1776971\/apply\",\"job_requisition_id\":\"R1776971\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"gerald.terceno@concentrix.com\"},\"first_name\":\"Ged Terceno (726252)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1776971\",\"wid\":\"06e82bea5785103b4c81e654d0190000\",\"descriptor\":\"Naga\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<p>\u2022 High school graduate<br \/>\u2022 No call center background required<span>\u00a0 <\/span><br \/>\u2022 Excellent English communication skills<\/p>\"},\"source\":\"Talkpush\",\"source_domain\":\"concentrixglobaladvisor\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"617\",\"campaign_id\":\"45644\",\"campaign_title\":\"Advisor I, Customer Service R1776964\",\"campaign_type\":\"job_application\",\"job_title\":\"Ilo-Ilo\u00a0Customer Care Specialist\u00a0iRecruit\u00a0Engage 2027\",\"street\":\"PHL Iloilo City - GF, 2nd thru 4th Floor Two Global Center Megaworld Blvd\",\"address\":\"PHL Iloilo City - GF, 2nd thru 4th Floor Two Global Center Megaworld Blvd\",\"city\":\"Iloilo City\",\"state\":\"Iloilo\",\"postal_code\":\"5000\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0\u00a0<\/h2><p><\/p><p>\u2022 Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019)\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Maintain basic knowledge of client products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Prepare complete and accurate work including appropriately notating accounts as required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Participate in activities designed to improve customer satisfaction and business performance<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Offer additional products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Track, document and retrieve information in call tracking database<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0\u00a0<\/h2><p><\/p><p>\u2022 High school diploma with three to six months of relevant experience preferred<br \/>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Courteous with strong customer service orientation<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Strong computer navigation skills and PC Knowledge<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to effectively communicate, both written and verbally\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Dependable with strong attention to detail<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Tolerance for repetitive work in a fast-paced, high production work environment\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to work as a team member, as well as independently<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to rotate shifts, as needed<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Based on location and\/or program, additional experience\/skills may be required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>*Job requirements may vary by country and will not contravene any local laws<\/p><p><\/p><h2>Career Framework Role\u00a0\u00a0<\/h2><p><\/p><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program\/product specific knowledge. \u00a0Works with close supervision and clearly defined procedures. \u00a0Starting to demonstrate familiarity with client terminology, operating standards and procedures. \u00a0Starter without sustained metric performance levels.<\/p><p><\/p><h2>Disclaimer\u00a0\u00a0\u00a0<\/h2><p><\/p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\u00a0<\/p><p><\/p><p>#LI-DNI<\/p>\",\"ats_external_id\":\"R1776964\",\"location\":\"Iloilo City, Iloilo\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"hourly\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-28T20:06:18.981+08:00\",\"created_at\":\"2026-10-28T20:05:10.323+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrixglobaladvisor.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NTY0NA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Iloilo-City-4th-Floor-Two-Global-Center-Megaworld-Blvd-Iloilo-Business-Park-Mandurriao\/Ilo-Ilo-Customer-Care-Specialist-iRecruit-Engage-2027_R1776964\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Iloilo City\",\"state\":\"Iloilo\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"5000\",\"primary_location\":{\"id\":\"PH-ILO-MEGAW-01\",\"wid\":\"c46b7926c1150139add0aa33660e9e55\",\"descriptor\":\"PHL Iloilo City - GF, 2nd thru 4th Floor Two Global Center Megaworld Blvd\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"michaeljoseph.quinto@concentrix.com\"},\"first_name\":\"Quinto, Michael Joseph\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"285475\",\"wid\":\"60219339f7a010647ac45f9d8fe42315\",\"descriptor\":\"Kyle Quinto (285475)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0570\",\"descriptor\":\"Advisor I, Customer Service\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392556\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Iloilo-City-4th-Floor-Two-Global-Center-Megaworld-Blvd-Iloilo-Business-Park-Mandurriao\/Ilo-Ilo-Customer-Care-Specialist-iRecruit-Engage-2027_R1776964\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Iloilo-City-4th-Floor-Two-Global-Center-Megaworld-Blvd-Iloilo-Business-Park-Mandurriao\/Ilo-Ilo-Customer-Care-Specialist-iRecruit-Engage-2027_R1776964\/apply\",\"job_requisition_id\":\"R1776964\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"gerald.terceno@concentrix.com\"},\"first_name\":\"Ged Terceno (726252)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1776964\",\"wid\":\"bd4cd2937d7f103b4c023718874d0000\",\"descriptor\":\"Ilo-Ilo\u00a0Customer Care Specialist\u00a0iRecruit\u00a0Engage 2027\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<p>\u2022 High school graduate<br \/>\u2022 No call center background required<span>\u00a0 <\/span><br \/>\u2022 Excellent English communication skills<\/p>\"},\"source\":\"Talkpush\",\"source_domain\":\"concentrixglobaladvisor\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"618\",\"campaign_id\":\"45643\",\"campaign_title\":\"Advisor I, Customer Service R1776959\",\"campaign_type\":\"job_application\",\"job_title\":\"Davao\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\",\"street\":\"PHL Davao\",\"address\":\"PHL Davao\",\"city\":\"Davao\",\"state\":\"Davao del Sur\",\"postal_code\":\"9000\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0\u00a0<\/h2><p><\/p><p>\u2022 Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019)\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Maintain basic knowledge of client products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Prepare complete and accurate work including appropriately notating accounts as required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Participate in activities designed to improve customer satisfaction and business performance<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Offer additional products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Track, document and retrieve information in call tracking database<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff<\/p><p><\/p><p>\u2022 <span> <u><span>#WAH #WAHJobs also available <\/span><\/u><\/span><\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0\u00a0<\/h2><p><\/p><p>\u2022 High school diploma with three to six months of relevant experience preferred<br \/>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Courteous with strong customer service orientation<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Strong computer navigation skills and PC Knowledge<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to effectively communicate, both written and verbally\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Dependable with strong attention to detail<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Tolerance for repetitive work in a fast-paced, high production work environment\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to work as a team member, as well as independently<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to rotate shifts, as needed<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Based on location and\/or program, additional experience\/skills may be required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>*Job requirements may vary by country and will not contravene any local laws<\/p><p><\/p><h2>Career Framework Role\u00a0\u00a0<\/h2><p><\/p><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program\/product specific knowledge. \u00a0Works with close supervision and clearly defined procedures. \u00a0Starting to demonstrate familiarity with client terminology, operating standards and procedures. \u00a0Starter without sustained metric performance levels.<\/p><h2>\u00a0\u00a0\u00a0\u00a0<\/h2><h2>Disclaimer\u00a0\u00a0\u00a0<\/h2><p><\/p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\u00a0<\/p><p><\/p><p>#LI-DNI<\/p>\",\"ats_external_id\":\"R1776959\",\"location\":\"Davao, Davao del Sur\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"hourly\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-28T20:06:18.924+08:00\",\"created_at\":\"2026-10-28T20:05:10.025+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrixglobaladvisor.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NTY0Mw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Davao\/Davao-Customer-Care-Specialist-iRecruit-Engage-2027_R1776959\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Davao\",\"state\":\"Davao del Sur\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"9000\",\"primary_location\":{\"id\":\"JP_PHL_Davao\",\"wid\":\"740544c0a47f019c771ef0781f119c59\",\"descriptor\":\"PHL Davao\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"michaeljoseph.quinto@concentrix.com\"},\"first_name\":\"Quinto, Michael Joseph\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"285475\",\"wid\":\"60219339f7a010647ac45f9d8fe42315\",\"descriptor\":\"Kyle Quinto (285475)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0570\",\"descriptor\":\"Advisor I, Customer Service\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392709\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Davao\/Davao-Customer-Care-Specialist-iRecruit-Engage-2027_R1776959\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Davao\/Davao-Customer-Care-Specialist-iRecruit-Engage-2027_R1776959\/apply\",\"job_requisition_id\":\"R1776959\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"gerald.terceno@concentrix.com\"},\"first_name\":\"Ged Terceno (726252)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1776959\",\"wid\":\"2501aecd2a02103b4b88af1e53680000\",\"descriptor\":\"Davao\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<p><span><u><span>#WAH #WAHJobs also available <\/span><\/u><\/span><\/p>\"},\"source\":\"Talkpush\",\"source_domain\":\"concentrixglobaladvisor\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"619\",\"campaign_id\":\"45642\",\"campaign_title\":\"Advisor I, Customer Service R1776965\",\"campaign_type\":\"job_application\",\"job_title\":\"Mactan\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\",\"street\":\"PHL Cebu\",\"address\":\"PHL Cebu\",\"city\":\"CEBU\",\"state\":\"Cebu\",\"postal_code\":\"9000\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0\u00a0<\/h2><p><\/p><p>\u2022 Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019)\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Maintain basic knowledge of client products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Prepare complete and accurate work including appropriately notating accounts as required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Participate in activities designed to improve customer satisfaction and business performance<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Offer additional products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Track, document and retrieve information in call tracking database<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0\u00a0<\/h2><p><\/p><p>\u2022 High school diploma with three to six months of relevant experience preferred<br \/>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Courteous with strong customer service orientation<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Strong computer navigation skills and PC Knowledge<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to effectively communicate, both written and verbally\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Dependable with strong attention to detail<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Tolerance for repetitive work in a fast-paced, high production work environment\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to work as a team member, as well as independently<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to rotate shifts, as needed<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Based on location and\/or program, additional experience\/skills may be required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Job requirements may vary by country and will not contravene any local laws<\/p><p><\/p><h2>Career Framework Role\u00a0\u00a0<\/h2><p><\/p><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program\/product specific knowledge. \u00a0Works with close supervision and clearly defined procedures. \u00a0Starting to demonstrate familiarity with client terminology, operating standards and procedures. \u00a0Starter without sustained metric performance levels.<\/p><p>\u00a0\u00a0\u00a0<\/p><h2>Disclaimer\u00a0\u00a0\u00a0<\/h2><p><\/p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\u00a0<\/p><p><\/p><div><div><div><div><div><div><div><b><span><span>#LI-DNI<\/span><\/span><\/b><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\",\"ats_external_id\":\"R1776965\",\"location\":\"CEBU, Cebu\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"hourly\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-28T20:06:18.565+08:00\",\"created_at\":\"2026-10-28T20:05:09.100+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrixglobaladvisor.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NTY0Mg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Cebu\/Mactan-Customer-Care-Specialist-iRecruit-Engage-2027_R1776965\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"CEBU\",\"state\":\"Cebu\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"9000\",\"primary_location\":{\"id\":\"JP_PHL_Cebu\",\"wid\":\"740544c0a47f01bfd3cdec781f119259\",\"descriptor\":\"PHL Cebu\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"junemark.viscara@concentrix.com\"},\"first_name\":\"Viscara, June Mark\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"101234783\",\"wid\":\"5394e058370d017ebf8e3d3dec5bb769\",\"descriptor\":\"June Mark Viscara (101234783)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0570\",\"descriptor\":\"Advisor I, Customer Service\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392668\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Cebu\/Mactan-Customer-Care-Specialist-iRecruit-Engage-2027_R1776965\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Cebu\/Mactan-Customer-Care-Specialist-iRecruit-Engage-2027_R1776965\/apply\",\"job_requisition_id\":\"R1776965\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"gerald.terceno@concentrix.com\"},\"first_name\":\"Ged Terceno (726252)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1776965\",\"wid\":\"77541a23f9c7103b4c33793f2df50000\",\"descriptor\":\"Mactan\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<p>\u2022 High school graduate<br \/>\u2022 No call center background required<span>\u00a0 <\/span><br \/>\u2022 Excellent English communication skills<\/p>\"},\"source\":\"Talkpush\",\"source_domain\":\"concentrixglobaladvisor\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"620\",\"campaign_id\":\"45627\",\"campaign_title\":\"Advisor I, Customer Service R1776818\",\"campaign_type\":\"job_application\",\"job_title\":\"Bridgetowne\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\",\"street\":\"PHL Quezon City\",\"address\":\"PHL Quezon City\",\"city\":\"Pasig City\",\"state\":\"National Capital Region\",\"postal_code\":\"9000\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0\u00a0<\/h2><p><\/p><p>\u2022 Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019)\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Maintain basic knowledge of client products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Prepare complete and accurate work including appropriately notating accounts as required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Participate in activities designed to improve customer satisfaction and business performance<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Offer additional products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Track, document and retrieve information in call tracking database<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0\u00a0<\/h2><p><\/p><p>\u2022 High school diploma with three to six months of relevant experience preferred<br \/>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Courteous with strong customer service orientation<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Strong computer navigation skills and PC Knowledge<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to effectively communicate, both written and verbally\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Dependable with strong attention to detail<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Tolerance for repetitive work in a fast-paced, high production work environment\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to work as a team member, as well as independently<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to rotate shifts, as needed<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Based on location and\/or program, additional experience\/skills may be required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Job requirements may vary by country and will not contravene any local laws<\/p><p><\/p><h2>Career Framework Role\u00a0\u00a0<\/h2><p><\/p><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program\/product specific knowledge. \u00a0Works with close supervision and clearly defined procedures. \u00a0Starting to demonstrate familiarity with client terminology, operating standards and procedures. \u00a0Starter without sustained metric performance levels.<\/p><h2>\u00a0\u00a0\u00a0<\/h2><h2>Disclaimer\u00a0\u00a0\u00a0<\/h2><p><\/p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\u00a0<\/p><p><\/p><p><b>#LI-DNI<\/b><\/p>\",\"ats_external_id\":\"R1776818\",\"location\":\"Pasig City, National Capital Region\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"hourly\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-28T16:08:47.216+08:00\",\"created_at\":\"2026-10-28T16:04:57.300+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrixglobaladvisor.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NTYyNw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City\/Bridgetowne-Customer-Care-Specialist-iRecruit-Engage-2027_R1776818\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Pasig City\",\"state\":\"National Capital Region\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"9000\",\"primary_location\":{\"id\":\"JP_PHL_Quezon_City\",\"wid\":\"740544c0a47f013fcc82fa781f11ba59\",\"descriptor\":\"PHL Quezon City\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"jeryll.fernandez@concentrix.com\"},\"first_name\":\"Fernandez, Jeryll\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"101130331\",\"wid\":\"9d799c7002621074311bde3fe2d4bdad\",\"descriptor\":\"Jeryll Fernandez (101130331)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0570\",\"descriptor\":\"Advisor I, Customer Service\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392601\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City\/Bridgetowne-Customer-Care-Specialist-iRecruit-Engage-2027_R1776818\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City\/Bridgetowne-Customer-Care-Specialist-iRecruit-Engage-2027_R1776818\/apply\",\"job_requisition_id\":\"R1776818\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"gerald.terceno@concentrix.com\"},\"first_name\":\"Ged Terceno (726252)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1776818\",\"wid\":\"c8627206e8f6103b3b93c01735790000\",\"descriptor\":\"Bridgetowne\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<p>\u2022 High school graduate<br \/>\u2022 No call center background required<span>\u00a0 <\/span><br \/>\u2022 Excellent English communication skills<\/p>\"},\"source\":\"Talkpush\",\"source_domain\":\"concentrixglobaladvisor\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"621\",\"campaign_id\":\"45623\",\"campaign_title\":\"Advisor I, Customer Service R1776809\",\"campaign_type\":\"job_application\",\"job_title\":\"iRecruit Engage Main 2027\",\"street\":\"PHL Muntinlupa - Alabang 1\",\"address\":\"PHL Muntinlupa - Alabang 1\",\"city\":\"Muntinlupa City\",\"state\":\"National Capital Region\",\"postal_code\":\"1780\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0\u00a0<\/h2><p><\/p><p>\u2022 Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019)\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Maintain basic knowledge of client products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Prepare complete and accurate work including appropriately notating accounts as required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Participate in activities designed to improve customer satisfaction and business performance<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Offer additional products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Track, document and retrieve information in call tracking database<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0\u00a0<\/h2><p><\/p><p>\u2022 High school diploma with three to six months of relevant experience preferred<br \/>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Courteous with strong customer service orientation<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Strong computer navigation skills and PC Knowledge<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to effectively communicate, both written and verbally\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Dependable with strong attention to detail<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Tolerance for repetitive work in a fast-paced, high production work environment\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to work as a team member, as well as independently<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to rotate shifts, as needed<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Based on location and\/or program, additional experience\/skills may be required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>*Job requirements may vary by country and will not contravene any local laws<\/p><p><\/p><h2>Career Framework Role\u00a0\u00a0<\/h2><p><\/p><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program\/product specific knowledge. \u00a0Works with close supervision and clearly defined procedures. \u00a0Starting to demonstrate familiarity with client terminology, operating standards and procedures. \u00a0Starter without sustained metric performance levels.<\/p><p><\/p><h2>Disclaimer\u00a0\u00a0\u00a0<\/h2><p><\/p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\u00a0<\/p><p><\/p><p><span>#LI-DNI<\/span><\/p>\",\"ats_external_id\":\"R1776809\",\"location\":\"Muntinlupa City, National Capital Region\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"hourly\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-28T16:08:46.633+08:00\",\"created_at\":\"2026-10-28T16:04:55.033+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrixglobaladvisor.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NTYyMw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Muntinlupa---Alabang-1\/iRecruit-Engage-Main-2027_R1776809\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Muntinlupa City\",\"state\":\"National Capital Region\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"1780\",\"primary_location\":{\"id\":\"PH-MUN-CYBER-Y0\",\"wid\":\"b67da9176e3d1062f9e3a2b4e1bbc269\",\"descriptor\":\"PHL Muntinlupa - Alabang 1\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"cherry.gumban@concentrix.com\"},\"first_name\":\"Gumban, Cherry\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"139732\",\"wid\":\"60219339f7a0106474592101d723e225\",\"descriptor\":\"Cherry Gumban (139732)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0570\",\"descriptor\":\"Advisor I, Customer Service\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392600\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Muntinlupa---Alabang-1\/iRecruit-Engage-Main-2027_R1776809\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Muntinlupa---Alabang-1\/iRecruit-Engage-Main-2027_R1776809\/apply\",\"job_requisition_id\":\"R1776809\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"gerald.terceno@concentrix.com\"},\"first_name\":\"Ged Terceno (726252)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1776809\",\"wid\":\"c86bcd32c655103b3977d57916350000\",\"descriptor\":\"iRecruit Engage Main 2027\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"concentrixglobaladvisor\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"622\",\"campaign_id\":\"45622\",\"campaign_title\":\"Advisor I, Customer Service R1776813\",\"campaign_type\":\"job_application\",\"job_title\":\"Alabang Customer Care Specialist\u00a0iRecruit\u00a0Engage 2027\",\"street\":\"PHL Muntinlupa City\",\"address\":\"PHL Muntinlupa City\",\"city\":\"Davao\",\"state\":\"National Capital Region\",\"postal_code\":\"9000\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0\u00a0<\/h2><p><\/p><p>\u2022 Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019)\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Maintain basic knowledge of client products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Prepare complete and accurate work including appropriately notating accounts as required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Participate in activities designed to improve customer satisfaction and business performance<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Offer additional products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Track, document and retrieve information in call tracking database<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0\u00a0<\/h2><p><\/p><p>\u2022 High school diploma with three to six months of relevant experience preferred<br \/>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Courteous with strong customer service orientation<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Strong computer navigation skills and PC Knowledge<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to effectively communicate, both written and verbally\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Dependable with strong attention to detail<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Tolerance for repetitive work in a fast-paced, high production work environment\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to work as a team member, as well as independently<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to rotate shifts, as needed<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Based on location and\/or program, additional experience\/skills may be required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>*Job requirements may vary by country and will not contravene any local laws<\/p><p><\/p><h2>Career Framework Role\u00a0\u00a0<\/h2><p><\/p><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program\/product specific knowledge. \u00a0Works with close supervision and clearly defined procedures. \u00a0Starting to demonstrate familiarity with client terminology, operating standards and procedures. \u00a0Starter without sustained metric performance levels.<\/p><h2>\u00a0\u00a0\u00a0\u00a0<\/h2><h2>Disclaimer\u00a0\u00a0\u00a0<\/h2><p><\/p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\u00a0<\/p><p><\/p><p><b>#LI-DNI<\/b><\/p>\",\"ats_external_id\":\"R1776813\",\"location\":\"Davao, National Capital Region\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"hourly\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-28T16:08:46.564+08:00\",\"created_at\":\"2026-10-28T16:04:54.664+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrixglobaladvisor.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NTYyMg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Muntinlupa-City\/Alabang-Customer-Care-Specialist-iRecruit-Engage-2027_R1776813\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Davao\",\"state\":\"National Capital Region\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"9000\",\"primary_location\":{\"id\":\"JP_PHL_Muntinlupa_City\",\"wid\":\"740544c0a47f010cf969f5781f11a659\",\"descriptor\":\"PHL Muntinlupa City\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"glen.fortunado@concentrix.com\"},\"first_name\":\"Fortunado, Glen\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"179799\",\"wid\":\"60219339f7a01064767dcf8c3a18d31a\",\"descriptor\":\"Paris Glenn Fortunado (179799)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0570\",\"descriptor\":\"Advisor I, Customer Service\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392618\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Muntinlupa-City\/Alabang-Customer-Care-Specialist-iRecruit-Engage-2027_R1776813\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Muntinlupa-City\/Alabang-Customer-Care-Specialist-iRecruit-Engage-2027_R1776813\/apply\",\"job_requisition_id\":\"R1776813\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"gerald.terceno@concentrix.com\"},\"first_name\":\"Ged Terceno (726252)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1776813\",\"wid\":\"77541a23f9c7103b3ae26683fd670000\",\"descriptor\":\"Alabang Customer Care Specialist\u00a0iRecruit\u00a0Engage 2027\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"concentrixglobaladvisor\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"623\",\"campaign_id\":\"45621\",\"campaign_title\":\"Advisor I, Customer Service R1776814\",\"campaign_type\":\"job_application\",\"job_title\":\"One Makati Customer Care Specialist iRecruit Engage 2027\",\"street\":\"PHL Makati City\",\"address\":\"PHL Makati City\",\"city\":\"Davao\",\"state\":\"National Capital Region\",\"postal_code\":\"9000\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><p>\u2022 Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019)<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Maintain basic knowledge of client products and\/or services<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Prepare complete and accurate work including appropriately notating accounts as required<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Participate in activities designed to improve customer satisfaction and business performance<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Offer additional products and\/or services<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Track, document and retrieve information in call tracking database<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff<\/p><p>\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0<\/h2><p>\u2022 High school diploma with three to six months of relevant experience preferred<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Courteous with strong customer service orientation<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Strong computer navigation skills and PC Knowledge<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to effectively communicate, both written and verbally<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Dependable with strong attention to detail<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Tolerance for repetitive work in a fast-paced, high production work environment<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to work as a team member, as well as independently<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to rotate shifts, as needed<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Based on location and\/or program, additional experience\/skills may be required<\/p><p>\u00a0\u00a0\u00a0<\/p><p>*Job requirements may vary by country and will not contravene any local laws<\/p><p><\/p><h2>Career Framework Role\u00a0<\/h2><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program\/product specific knowledge.\u00a0 Works with close supervision and clearly defined procedures.\u00a0 Starting to demonstrate familiarity with client terminology, operating standards and procedures.\u00a0 Starter without sustained metric performance levels.<\/p><p><\/p><h2><b>Disclaimer\u00a0\u00a0 <\/b><\/h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/p><p><\/p><p>Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.<\/p><p><\/p><p>#LI-DNI<\/p>\",\"ats_external_id\":\"R1776814\",\"location\":\"Davao, National Capital Region\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"hourly\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-28T16:08:46.341+08:00\",\"created_at\":\"2026-10-28T16:04:54.011+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrixglobaladvisor.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NTYyMQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Makati-City\/One-Makati-Customer-Care-Specialist-iRecruit-Engage-2027_R1776814\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Davao\",\"state\":\"National Capital Region\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"9000\",\"primary_location\":{\"id\":\"JP_PHL_Makati_City\",\"wid\":\"740544c0a47f01fb76ecf1781f11a159\",\"descriptor\":\"PHL Makati City\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"cherry.gumban@concentrix.com\"},\"first_name\":\"Gumban, Cherry\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"139732\",\"wid\":\"60219339f7a0106474592101d723e225\",\"descriptor\":\"Cherry Gumban (139732)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0570\",\"descriptor\":\"Advisor I, Customer Service\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392543\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Makati-City\/One-Makati-Customer-Care-Specialist-iRecruit-Engage-2027_R1776814\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Makati-City\/One-Makati-Customer-Care-Specialist-iRecruit-Engage-2027_R1776814\/apply\",\"job_requisition_id\":\"R1776814\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"gerald.terceno@concentrix.com\"},\"first_name\":\"Ged Terceno (726252)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1776814\",\"wid\":\"8890cd312e36103b3b062e6ace6d0000\",\"descriptor\":\"One Makati Customer Care Specialist iRecruit Engage 2027\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"concentrixglobaladvisor\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"624\",\"campaign_id\":\"45620\",\"campaign_title\":\"Advisor I, Customer Service R1776822\",\"campaign_type\":\"job_application\",\"job_title\":\"Clark\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\",\"street\":\"PHL Clark\",\"address\":\"PHL Clark\",\"city\":\"Angeles City\",\"state\":\"Pampanga\",\"postal_code\":\"2009\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0\u00a0<\/h2><p><\/p><p>\u2022 Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019)\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Maintain basic knowledge of client products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Prepare complete and accurate work including appropriately notating accounts as required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Participate in activities designed to improve customer satisfaction and business performance<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Offer additional products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Track, document and retrieve information in call tracking database<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0\u00a0<\/h2><p><\/p><p>\u2022 High school diploma with three to six months of relevant experience preferred<br \/>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Courteous with strong customer service orientation<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Strong computer navigation skills and PC Knowledge<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to effectively communicate, both written and verbally\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Dependable with strong attention to detail<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Tolerance for repetitive work in a fast-paced, high production work environment\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to work as a team member, as well as independently<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to rotate shifts, as needed<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Based on location and\/or program, additional experience\/skills may be required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>*Job requirements may vary by country and will not contravene any local laws<\/p><p><\/p><h2>Career Framework Role\u00a0\u00a0<\/h2><p><\/p><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program\/product specific knowledge. \u00a0Works with close supervision and clearly defined procedures. \u00a0Starting to demonstrate familiarity with client terminology, operating standards and procedures. \u00a0Starter without sustained metric performance levels.<\/p><h2>\u00a0\u00a0\u00a0<\/h2><h2>Disclaimer\u00a0\u00a0\u00a0<\/h2><p><\/p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\u00a0<\/p><p><\/p><p>#LI-DNI<\/p>\",\"ats_external_id\":\"R1776822\",\"location\":\"Angeles City, Pampanga\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"hourly\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-28T16:08:46.094+08:00\",\"created_at\":\"2026-10-28T16:04:53.362+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrixglobaladvisor.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NTYyMA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Clark\/Clark-Customer-Care-Specialist-iRecruit-Engage-2027_R1776822\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Angeles City\",\"state\":\"Pampanga\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"2009\",\"primary_location\":{\"id\":\"PH-PAM-GARCI-Y0\",\"wid\":\"b67da9176e3d1062f9e45025091dc385\",\"descriptor\":\"PHL Clark\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"maricris.martin@concentrix.com\"},\"first_name\":\"Martin, Maricris\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"906322\",\"wid\":\"f6358e3b3d6d01fbf823936d0319ef62\",\"descriptor\":\"Em Martin (906322)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0570\",\"descriptor\":\"Advisor I, Customer Service\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392608\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Clark\/Clark-Customer-Care-Specialist-iRecruit-Engage-2027_R1776822\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Clark\/Clark-Customer-Care-Specialist-iRecruit-Engage-2027_R1776822\/apply\",\"job_requisition_id\":\"R1776822\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"gerald.terceno@concentrix.com\"},\"first_name\":\"Ged Terceno (726252)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1776822\",\"wid\":\"c86bcd32c655103b3c20c6e4e3740001\",\"descriptor\":\"Clark\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"concentrixglobaladvisor\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"625\",\"campaign_id\":\"45619\",\"campaign_title\":\"Advisor I, Customer Service R1776820\",\"campaign_type\":\"job_application\",\"job_title\":\"Cebu IT Park\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\",\"street\":\"PHL Cebu\",\"address\":\"PHL Cebu\",\"city\":\"CEBU\",\"state\":\"Cebu\",\"postal_code\":\"9000\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0\u00a0<\/h2><p><\/p><p>\u2022 Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019)\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Maintain basic knowledge of client products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Prepare complete and accurate work including appropriately notating accounts as required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Participate in activities designed to improve customer satisfaction and business performance<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Offer additional products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Track, document and retrieve information in call tracking database<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0\u00a0<\/h2><p><\/p><p>\u2022 High school diploma with three to six months of relevant experience preferred<br \/>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Courteous with strong customer service orientation<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Strong computer navigation skills and PC Knowledge<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to effectively communicate, both written and verbally\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Dependable with strong attention to detail<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Tolerance for repetitive work in a fast-paced, high production work environment\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to work as a team member, as well as independently<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to rotate shifts, as needed<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Based on location and\/or program, additional experience\/skills may be required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>*Job requirements may vary by country and will not contravene any local laws<\/p><p><\/p><p>#WAH jobs also available.<\/p><p><\/p><h2>Career Framework Role\u00a0\u00a0<\/h2><p><\/p><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program\/product specific knowledge. \u00a0Works with close supervision and clearly defined procedures. \u00a0Starting to demonstrate familiarity with client terminology, operating standards and procedures. \u00a0Starter without sustained metric performance levels.<\/p><p><\/p><h2>Disclaimer\u00a0\u00a0\u00a0<\/h2><p><\/p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\u00a0<\/p><p><\/p><p>#LI-DNI<\/p>\",\"ats_external_id\":\"R1776820\",\"location\":\"CEBU, Cebu\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"hourly\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-28T16:08:46.025+08:00\",\"created_at\":\"2026-10-28T16:04:52.998+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrixglobaladvisor.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NTYxOQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Cebu\/Cebu-IT-Park-Customer-Care-Specialist-iRecruit-Engage-2027_R1776820\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"CEBU\",\"state\":\"Cebu\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"9000\",\"primary_location\":{\"id\":\"JP_PHL_Cebu\",\"wid\":\"740544c0a47f01bfd3cdec781f119259\",\"descriptor\":\"PHL Cebu\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"mae.canete@concentrix.com\"},\"first_name\":\"Ca\u00f1ete, Mae\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"175631\",\"wid\":\"60219339f7a010647693d1bea12232ed\",\"descriptor\":\"Mae Ca\u00f1ete (175631)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0570\",\"descriptor\":\"Advisor I, Customer Service\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392550\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Cebu\/Cebu-IT-Park-Customer-Care-Specialist-iRecruit-Engage-2027_R1776820\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Cebu\/Cebu-IT-Park-Customer-Care-Specialist-iRecruit-Engage-2027_R1776820\/apply\",\"job_requisition_id\":\"R1776820\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"gerald.terceno@concentrix.com\"},\"first_name\":\"Ged Terceno (726252)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1776820\",\"wid\":\"c8627206e8f6103b3be51cc2f6840000\",\"descriptor\":\"Cebu IT Park\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<p>\u2022 High school graduate<br \/>\u2022 No call center background required<span>\u00a0 <\/span><br \/>\u2022 Excellent English communication skills<\/p>\"},\"source\":\"Talkpush\",\"source_domain\":\"concentrixglobaladvisor\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"626\",\"campaign_id\":\"45618\",\"campaign_title\":\"Advisor I, Customer Service R1776821\",\"campaign_type\":\"job_application\",\"job_title\":\"Cebu J Center\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\",\"street\":\"PHL Cebu\",\"address\":\"PHL Cebu\",\"city\":\"CEBU\",\"state\":\"Cebu\",\"postal_code\":\"9000\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0\u00a0<\/h2><p><\/p><p>\u2022 Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019)\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Maintain basic knowledge of client products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Prepare complete and accurate work including appropriately notating accounts as required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Participate in activities designed to improve customer satisfaction and business performance<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Offer additional products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Track, document and retrieve information in call tracking database<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0\u00a0<\/h2><p><\/p><p>\u2022 High school diploma with three to six months of relevant experience preferred<br \/>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Courteous with strong customer service orientation<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Strong computer navigation skills and PC Knowledge<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to effectively communicate, both written and verbally\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Dependable with strong attention to detail<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Tolerance for repetitive work in a fast-paced, high production work environment\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to work as a team member, as well as independently<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to rotate shifts, as needed<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Based on location and\/or program, additional experience\/skills may be required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>*Job requirements may vary by country and will not contravene any local laws<\/p><p><\/p><h2>Career Framework Role\u00a0\u00a0<\/h2><p><\/p><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program\/product specific knowledge. \u00a0Works with close supervision and clearly defined procedures. \u00a0Starting to demonstrate familiarity with client terminology, operating standards and procedures. \u00a0Starter without sustained metric performance levels.<\/p><h2>\u00a0\u00a0\u00a0\u00a0<\/h2><h2>Disclaimer\u00a0\u00a0\u00a0<\/h2><p><\/p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\u00a0<\/p><p><\/p><p><b>#LI-DNI<\/b><\/p>\",\"ats_external_id\":\"R1776821\",\"location\":\"CEBU, Cebu\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"hourly\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-28T16:08:45.912+08:00\",\"created_at\":\"2026-10-28T16:04:52.487+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrixglobaladvisor.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NTYxOA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Cebu\/Cebu-J-Center-Customer-Care-Specialist-iRecruit-Engage-2027_R1776821\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"CEBU\",\"state\":\"Cebu\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"9000\",\"primary_location\":{\"id\":\"JP_PHL_Cebu\",\"wid\":\"740544c0a47f01bfd3cdec781f119259\",\"descriptor\":\"PHL Cebu\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"blanch.villordon@concentrix.com\"},\"first_name\":\"Villordon, Blanch\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"100707675\",\"wid\":\"60219339f7a01064a59fe7dd2c76ed47\",\"descriptor\":\"Blanch Villordon (100707675)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0570\",\"descriptor\":\"Advisor I, Customer Service\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392496\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Cebu\/Cebu-J-Center-Customer-Care-Specialist-iRecruit-Engage-2027_R1776821\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Cebu\/Cebu-J-Center-Customer-Care-Specialist-iRecruit-Engage-2027_R1776821\/apply\",\"job_requisition_id\":\"R1776821\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"gerald.terceno@concentrix.com\"},\"first_name\":\"Ged Terceno (726252)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1776821\",\"wid\":\"79d3ae7f5a6e103b3c133ff579150000\",\"descriptor\":\"Cebu J Center\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"concentrixglobaladvisor\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"627\",\"campaign_id\":\"45616\",\"campaign_title\":\"Advisor I, Customer Service R1776819\",\"campaign_type\":\"job_application\",\"job_title\":\"CDO\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\",\"street\":\"PHL Cagayan de Oro - Trade St\",\"address\":\"PHL Cagayan de Oro - Trade St\",\"city\":\"Cagayan de Oro\",\"state\":\"Misamis Oriental\",\"postal_code\":\"9000\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0\u00a0<\/h2><p><\/p><p>\u2022 Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019)\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Maintain basic knowledge of client products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Prepare complete and accurate work including appropriately notating accounts as required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Participate in activities designed to improve customer satisfaction and business performance<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Offer additional products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Track, document and retrieve information in call tracking database<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0\u00a0<\/h2><p><\/p><p>\u2022 High school diploma with three to six months of relevant experience preferred<br \/>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Courteous with strong customer service orientation<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Strong computer navigation skills and PC Knowledge<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to effectively communicate, both written and verbally\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Dependable with strong attention to detail<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Tolerance for repetitive work in a fast-paced, high production work environment\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to work as a team member, as well as independently<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to rotate shifts, as needed<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Based on location and\/or program, additional experience\/skills may be required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>*Job requirements may vary by country and will not contravene any local laws<\/p><p><\/p><h2>Career Framework Role\u00a0\u00a0<\/h2><p><\/p><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program\/product specific knowledge. \u00a0Works with close supervision and clearly defined procedures. \u00a0Starting to demonstrate familiarity with client terminology, operating standards and procedures. \u00a0Starter without sustained metric performance levels.<\/p><h2><\/h2><h2>Disclaimer\u00a0\u00a0\u00a0<\/h2><p><\/p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\u00a0<\/p><p><\/p><p>#LI-DNI<\/p>\",\"ats_external_id\":\"R1776819\",\"location\":\"Cagayan de Oro, Misamis Oriental\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"hourly\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-28T16:08:45.643+08:00\",\"created_at\":\"2026-10-28T16:04:51.440+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrixglobaladvisor.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NTYxNg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Cagayan-de-Oro---Trade-St\/CDO-Customer-Care-Specialist-iRecruit-Engage-2027_R1776819\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Cagayan de Oro\",\"state\":\"Misamis Oriental\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"9000\",\"primary_location\":{\"id\":\"PH-CAG-TRADE-00\",\"wid\":\"740544c0a47f0149bb9a4a781f11cc57\",\"descriptor\":\"PHL Cagayan de Oro - Trade St\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"therisamay.bagona@concentrix.com\"},\"first_name\":\"Bagona, Therisa May\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"101765759\",\"wid\":\"501b9f0c5da0016ad26b72c3051f477e\",\"descriptor\":\"Therisa May Bagona (101765759)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0570\",\"descriptor\":\"Advisor I, Customer Service\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392544\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Cagayan-de-Oro---Trade-St\/CDO-Customer-Care-Specialist-iRecruit-Engage-2027_R1776819\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Cagayan-de-Oro---Trade-St\/CDO-Customer-Care-Specialist-iRecruit-Engage-2027_R1776819\/apply\",\"job_requisition_id\":\"R1776819\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"gerald.terceno@concentrix.com\"},\"first_name\":\"Ged Terceno (726252)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1776819\",\"wid\":\"593abdb631d8103b3bb93770a02d0000\",\"descriptor\":\"CDO\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<p>\u2022 High school graduate<br \/>\u2022 No call center background required<span>\u00a0 <\/span><br \/>\u2022 Excellent English communication skills<\/p>\"},\"source\":\"Talkpush\",\"source_domain\":\"concentrixglobaladvisor\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"628\",\"campaign_id\":\"45615\",\"campaign_title\":\"Advisor I, Customer Service R1776816\",\"campaign_type\":\"job_application\",\"job_title\":\"Baguio\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\",\"street\":\"PHL Baguio City\",\"address\":\"PHL Baguio City\",\"city\":\"Cagayan de Oro\",\"state\":\"Benguet\",\"postal_code\":\"9000\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0\u00a0<\/h2><p><\/p><p>\u2022 Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019)\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Maintain basic knowledge of client products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Prepare complete and accurate work including appropriately notating accounts as required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Participate in activities designed to improve customer satisfaction and business performance<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Offer additional products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Track, document and retrieve information in call tracking database<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0\u00a0<\/h2><p><\/p><p>\u2022 High school diploma with three to six months of relevant experience preferred<br \/>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Courteous with strong customer service orientation<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Strong computer navigation skills and PC Knowledge<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to effectively communicate, both written and verbally\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Dependable with strong attention to detail<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Tolerance for repetitive work in a fast-paced, high production work environment\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to work as a team member, as well as independently<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to rotate shifts, as needed<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Based on location and\/or program, additional experience\/skills may be required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>*Job requirements may vary by country and will not contravene any local laws<\/p><p><\/p><h2>Career Framework Role\u00a0\u00a0<\/h2><p><\/p><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program\/product specific knowledge. \u00a0Works with close supervision and clearly defined procedures. \u00a0Starting to demonstrate familiarity with client terminology, operating standards and procedures. \u00a0Starter without sustained metric performance levels.<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><h2>Disclaimer\u00a0\u00a0\u00a0<\/h2><p><\/p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\u00a0<\/p><p><\/p><p>#LI-DNI<\/p>\",\"ats_external_id\":\"R1776816\",\"location\":\"Cagayan de Oro, Benguet\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"hourly\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-28T16:08:45.542+08:00\",\"created_at\":\"2026-10-28T16:04:50.905+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrixglobaladvisor.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NTYxNQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Baguio-City\/Baguio-Customer-Care-Specialist-iRecruit-Engage-2027_R1776816\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Cagayan de Oro\",\"state\":\"Benguet\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"9000\",\"primary_location\":{\"id\":\"JP_PHL_Baguio_City\",\"wid\":\"740544c0a47f018a8185ea781f118859\",\"descriptor\":\"PHL Baguio City\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"marah.cepeda1@concentrix.com\"},\"first_name\":\"Aguilera, Marah\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"725735\",\"wid\":\"f6358e3b3d6d0193adcffbbe00196af0\",\"descriptor\":\"Marah Aguilera (725735)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0570\",\"descriptor\":\"Advisor I, Customer Service\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392619\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Baguio-City\/Baguio-Customer-Care-Specialist-iRecruit-Engage-2027_R1776816\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Baguio-City\/Baguio-Customer-Care-Specialist-iRecruit-Engage-2027_R1776816\/apply\",\"job_requisition_id\":\"R1776816\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"gerald.terceno@concentrix.com\"},\"first_name\":\"Ged Terceno (726252)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1776816\",\"wid\":\"c8627206e8f6103b3b6786b4a0ef0000\",\"descriptor\":\"Baguio\u00a0Customer Care Specialist iRecruit\u00a0Engage 2027\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"concentrixglobaladvisor\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"629\",\"campaign_id\":\"45614\",\"campaign_title\":\"Advisor I, Customer Service R1776815\",\"campaign_type\":\"job_application\",\"job_title\":\"Bacolod\u00a0Customer Care Specialist\u00a0iRecruit\u00a0Engage 2027\",\"street\":\"PHL Bacolod City - Two Sanparq\",\"address\":\"PHL Bacolod City - Two Sanparq\",\"city\":\"Bacolod City\",\"state\":\"Negros Occidental\",\"postal_code\":\"6100\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0\u00a0<\/h2><p><\/p><p>\u2022 Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019)\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Maintain basic knowledge of client products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Prepare complete and accurate work including appropriately notating accounts as required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Participate in activities designed to improve customer satisfaction and business performance<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Offer additional products and\/or services<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Track, document and retrieve information in call tracking database<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0\u00a0<\/h2><p><\/p><p>\u2022 High school diploma with three to six months of relevant experience preferred<br \/>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Courteous with strong customer service orientation<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Strong computer navigation skills and PC Knowledge<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to effectively communicate, both written and verbally\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Dependable with strong attention to detail<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Tolerance for repetitive work in a fast-paced, high production work environment\u00a0<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to work as a team member, as well as independently<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to rotate shifts, as needed<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>\u2022 Based on location and\/or program, additional experience\/skills may be required<\/p><p>\u00a0\u00a0\u00a0\u00a0<\/p><p>*Job requirements may vary by country and will not contravene any local laws<\/p><p><\/p><h2>Career Framework Role\u00a0\u00a0<\/h2><p><\/p><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program\/product specific knowledge. \u00a0Works with close supervision and clearly defined procedures. \u00a0Starting to demonstrate familiarity with client terminology, operating standards and procedures. \u00a0Starter without sustained metric performance levels.<\/p><h2><\/h2><h2>Disclaimer\u00a0\u00a0\u00a0<\/h2><p><\/p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\u00a0<\/p><p><\/p><p>#LI-DNI<\/p>\",\"ats_external_id\":\"R1776815\",\"location\":\"Bacolod City, Negros Occidental\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"hourly\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-28T16:08:45.335+08:00\",\"created_at\":\"2026-10-28T16:04:50.097+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrixglobaladvisor.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NTYxNA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Bacolod-City---Two-Sanparq\/Bacolod-Customer-Care-Specialist-iRecruit-Engage-2027_R1776815\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Bacolod City\",\"state\":\"Negros Occidental\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"6100\",\"primary_location\":{\"id\":\"PH-BAC-SANPA-Y0\",\"wid\":\"b67da9176e3d1062f9e3e101e661c2da\",\"descriptor\":\"PHL Bacolod City - Two Sanparq\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"aprilyn.alinsod@concentrix.com\"},\"first_name\":\"Alinsod, Aprilyn\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"101424577\",\"wid\":\"b55de71e338a01f9da129064e811214e\",\"descriptor\":\"Aprilyn Alinsod (101424577)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0570\",\"descriptor\":\"Advisor I, Customer Service\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392396\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Bacolod-City---Two-Sanparq\/Bacolod-Customer-Care-Specialist-iRecruit-Engage-2027_R1776815\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Bacolod-City---Two-Sanparq\/Bacolod-Customer-Care-Specialist-iRecruit-Engage-2027_R1776815\/apply\",\"job_requisition_id\":\"R1776815\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"address\":\"gerald.terceno@concentrix.com\"},\"first_name\":\"Ged Terceno (726252)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1776815\",\"wid\":\"509aff2cbc00103b3b4636108b2d0000\",\"descriptor\":\"Bacolod\u00a0Customer Care Specialist\u00a0iRecruit\u00a0Engage 2027\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"concentrixglobaladvisor\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"1897\",\"campaign_id\":\"req-b67191590ea5277a\",\"campaign_title\":\"Automotive Customer Support Specialist (On-Site)\",\"campaign_type\":null,\"job_title\":\"Automotive Customer Support Specialist (On-Site)\",\"street\":null,\"address\":null,\"city\":\"Farmington Hills\",\"state\":\"Michigan\",\"postal_code\":\"48331\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"\",\"long_description\":\"<p>Join a world-class team in Farmington Hills, MI, as an Automotive Customer Support Specialist! We\u2019re looking for passionate game-changers to deliver exceptional customer experience and solutions for one of the world\u2019s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)<\/p><p>&nbsp;<\/p><p><strong>A NEW CAREER POWERED BY YOU<\/strong><\/p><p>Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns \u201c<strong>World\u2019s Best Workplaces<\/strong>,\u201d \u201c<strong>Best Company Culture<\/strong>,\u201d and \u201c<strong>Best Companies for Career Growth<\/strong>\u201d awards every year? Then an Automotive Customer Support Specialist position at Concentrix is the right place for you!<\/p><p><\/p><p>As an on-site Automotive Customer Support Specialist, you\u2019ll join an organically diverse team from around the globe where all members contribute to and support each other\u2019s success and wellbeing, proudly united as \u201cgame-changers.\u201d Together, we serve as the intelligent transformation partner for the world\u2019s best-known brands, delivering exceptional customer experiences with tech-powered innovation.<\/p><p>&nbsp;<\/p><p><strong>CAREER GROWTH AND PERSONAL DEVELOPMENT<\/strong><br>This is a great opportunity to reimagine an all-new career journey and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, technologies, and ongoing support you\u2019ll need to succeed. Plus, at Concentrix, there\u2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.<\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>WHAT YOU WILL DO IN THIS ROLE&nbsp;<\/strong><\/p><p>As an Automotive Customer Support Specialist working from home, you will:<\/p><ul><li><p>Respond to escalated automotive-related product questions and concerns in a timely manner.<\/p><\/li><li><p>Resolve customer inquiries following standardized processes while referencing an internal knowledge base,<\/p><\/li><li><p>Identify customer needs by asking relevant questions, researching the matter at hand, and coordinating with other departments to ensure timely resolutions.<\/p><\/li><li><p>Collaborate with customers, dealerships, and\/or field support teams to gather necessary information, as applicable, to support customer escalations.<\/p><\/li><li><p>Communicate, in writing (email, text, or chat), with customers regarding their motivation for contact and provide follow-up communications, as needed, throughout the resolution journey toward completion.<\/p><\/li><li><p>Deliver expert customer experiences\u2026with a smile.<\/p><\/li><\/ul><p><strong><br>YOUR QUALIFICATIONS<\/strong><\/p><p>Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Customer Support Specialist (On-Site) role include:<\/p><ul><li><p>High School diploma or GED and be at least 18 years of age.<\/p><\/li><li><p>Automotive enthusiast or have a relative knowledge of how automobiles work.<\/p><\/li><li><p>Possess natural customer service skills and genuinely enjoy helping people.<\/p><\/li><li><p>Be an empathetic problem solver and critical thinker.<\/p><\/li><li><p>Comfortable working with computers and the internet, as well as operating several applications simultaneously.<\/p><\/li><li><p>Prior experience in the automotive industry, customer service, and\/or case management, as well as a minimum of one (1) year in a customer-facing role, are required.<\/p><\/li><li><p>Proficiency in fast-paced multi-tasking.<\/p><\/li><li><p>Eagerness to learn new technologies.<\/p><\/li><li><p>Must reside in the United States and have a valid U.S. address for residence.<\/p><\/li><\/ul><p><strong><br>WHAT\u2019S IN IT FOR YOU<\/strong><\/p><p>One of our company\u2019s Culture Beliefs says, \u201cWe champion our people.\u201d That\u2019s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we\u2019ll invest in YOU to aid in your career path and in your personal development. In this role, you\u2019ll also be provided with:<\/p><ul><li><p>The base wage range for this position is $20 per hr., (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. &nbsp; &nbsp;We<\/p><\/li><li><p>DailyPay enrollment option to access pay \\\"early,\\\" when you want it<\/p><\/li><li><p>Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more<\/p><\/li><li><p>Health and wellness programs with trained partners to help promote a healthy you<\/p><\/li><li><p>Mentorship programs that support your rewarding career journey&nbsp;<\/p><\/li><li><p>A modern, state-of-the-art office setting with advanced technologies and a great team<\/p><\/li><li><p>Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support<\/p><\/li><li><p>Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more<\/p><\/li><li><p>A range of other perks and benefits<\/p><\/li><\/ul><p>&nbsp;<\/p><p><strong>REIMAGINE THE BEST VERSION OF YOU!&nbsp;<\/strong><\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/p><p>&nbsp;<\/p><p><strong>JOB AVAILABILITY<\/strong><\/p><p>We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.<\/p><p><br><br><p><strong>Physical and Mental Requirements:<br><\/strong>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>Equal Employment Opportunity:<\/strong><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>&nbsp;<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><ul><li><p><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><u>English<\/u><\/a>&nbsp;&nbsp;<\/p><\/li><li><p><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><u>Spanish<\/u><\/a><\/p><\/li><\/ul><p><\/p><p><strong>Accommodation:<\/strong><\/p><p>Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.&nbsp;If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><u>app.acco@concentrix.com<\/u><\/a>.&nbsp; All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/p><p>&nbsp;<\/p><p><strong>Artificial Intelligence:<\/strong><\/p><p>As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/p><p>&nbsp;<\/p><p><strong>Work Authorization:<\/strong><\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. &nbsp;<\/p><p>&nbsp;<\/p><p><strong>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong><u>HERE<\/u><\/strong><\/a><\/p><\/p>\",\"ats_external_id\":\"US-req-b67191590ea5277a\",\"location\":null,\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":null,\"salary_currency\":null,\"updated_at\":\"2026-10-29T20:35:29.072Z\",\"created_at\":\"2026-10-28T15:27:23.942Z\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/9RA6MBQWYG1BJJT1PNS802YESA722QDR\",\"apply_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/9RA6MBQWYG1BJJT1PNS802YESA722QDR\",\"head_count\":null,\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"on_site\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-crew\",\"internal_job_listing\":null,\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":null,\"enable_onboarding\":null,\"accept_duplicate_applications\":null,\"delay_between_two_applications\":null,\"auto_call\":null,\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":null,\"relevance_score\":\"1\"},{\"id\":\"1712\",\"campaign_id\":\"1917\",\"campaign_title\":\" Tandem FA O2C JR \/ English \/ BM \/ Porto\",\"campaign_type\":\"job_application\",\"job_title\":\"Junior O2C Specialist (English-speaking) \u2013 Med Equipment Project\",\"street\":null,\"address\":null,\"city\":\"Porto\",\"state\":\"Porto District\",\"postal_code\":null,\"region\":\"Porto\",\"country\":\"Portugal\",\"short_description\":\"Experience the power of a game-changing career!\",\"long_description\":\"<p>Are you looking for what&rsquo;s next? We&rsquo;re a global technology and services leader that powers the brands of the future. We help well-known brands &mdash; the ones you use every day &mdash; improve their businesses with technology and integrated solutions, in over 70 countries. And we&rsquo;re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.<\/p>\\n<p>If you&rsquo;re looking to grow and be inspired, as a&nbsp;<strong>Junior O2C Specialist in Porto, Portugal (On-Site)<\/strong>, you will ensure that performance goals are met across all operations. And that we fulfil client expectations related to operational excellence: high targets regarding quality, efficiency &amp; customer journey improvement.<\/p>\\n<p><strong>Career growth and personal development<\/strong><\/p>\\n<p>We&rsquo;ll give you all the training, cutting-edge technologies, and the continuing support you&rsquo;ll need to succeed. At Concentrix, there&rsquo;s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That&rsquo;s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you&rsquo;ve always envisioned.<\/p>\\n<p><strong>What you will do in this role<\/strong><\/p>\\n<p>As a Junior O2C Specialist, you will:<\/p>\\n<ul>\\n<li>Process customer orders accurately and in a timely manner.<\/li>\\n<li>Generate invoices and credit notes ensuring compliance with company policies.<\/li>\\n<li>Perform daily cash application of customer payments.<\/li>\\n<li>Monitor AR aging reports and follow up with customers for overdue invoices.<\/li>\\n<li>Support resolution of simple customer queries and escalate complex disputes.<\/li>\\n<li>Assist in reconciliations, month-end &amp; quarter-end closing, and audit requirements.<\/li>\\n<li>Maintain updated customer master data in ERP.<\/li>\\n<\/ul>\\n<p><strong>Your qualifications<\/strong><\/p>\\n<p>Concentrix is a great match if you:<\/p>\\n<ul>\\n<li>Are fluent in English (written and spoken at C2 level)&nbsp;<\/li>\\n<li>Have 2&ndash;5 years of experience in Accounts Receivable \/ O2C \/ Finance Operations.<\/li>\\n<li>Have knowledge of accounting and finance principles.<\/li>\\n<li>Have good analytical skills and knowledge of MS Excel (v-lookups, pivot tables preferred).<\/li>\\n<li>Are familiar with ERP systems (SAP\/Oracle\/NetSuite) is a plus.<\/li>\\n<li>Have excellent communication and interpersonal skills.<\/li>\\n<\/ul>\\n<p>If you feel you don&rsquo;t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it&rsquo;s this or another role.<\/p>\\n<p><strong>What&rsquo;s in it for you<\/strong><\/p>\\n<p>In this role, we offer benefits that help you support your unique lifestyle:<\/p>\\n<ul>\\n<li>Competitive salary (base and additional bonuses)<\/li>\\n<li>Permanent Contract<\/li>\\n<li>Mon-Fri: 9AM-6PM<\/li>\\n<li>Health insurance since day 1<\/li>\\n<li>Relocation assistance included<\/li>\\n<li>Join a start-up project<\/li>\\n<li>Central location in Porto,&nbsp;Portugal<\/li>\\n<li>Bring-a-friend (referral) bonus opportunities<\/li>\\n<li>Full paid training on the company and the project you'll be working on<\/li>\\n<li>Career development programs<\/li>\\n<\/ul>\\n<p><strong>Experience the best version of you!<\/strong><\/p>\\n<p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their &ldquo;employer of choice.&rdquo;<\/p>\\n<p><strong>Concentrix is an equal-opportunity employer<\/strong><\/p>\\n<p><em>We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.<\/em><\/p>\\n<p><strong>Eligibility to work<\/strong><\/p>\\n<p>In accordance with Portugal&rsquo;s law, only applicants who are legally authorized to work in Portugal will be considered for this position.<\/p>\\n<p>Junior O2C Specialist (German-speaking) &ndash; Med Equipment Project<\/p>\\n<p>&nbsp;<\/p>\",\"ats_external_id\":\"PT-1917\",\"location\":\"Porto, Porto\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-29T23:59:04.661+00:00\",\"created_at\":\"2026-10-28T15:02:36.877+00:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-portugal.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xOTE3?\",\"apply_url\":\"https:\/\/concentrix-portugal.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xOTE3\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"customer_service\",\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-portugal\",\"internal_job_listing\":\"1\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"3\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"848\",\"campaign_id\":\"28886\",\"campaign_title\":\"Team Leader, Operations R1776807\",\"campaign_type\":\"job_application\",\"job_title\":\"Team Leader\",\"street\":\"IND Mumbai - Paradigm A, 8th & 9th floor, Malad Rajan Pada\",\"address\":\"IND Mumbai - Paradigm A, 8th & 9th floor, Malad Rajan Pada\",\"city\":\"Mumbai\",\"state\":\"Mah\u0101r\u0101shtra\",\"postal_code\":\"400064\",\"region\":null,\"country\":\"India\",\"short_description\":\"The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.\",\"long_description\":\"<p><span style=\\\"color:#242424\\\">Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to\u00a0future-proof their business and stay ahead of the competition and customer expectations.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><b>Job Overview<\/b><\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">We are seeking an experienced and performance-driven Team Leader to manage a Blended Operations team supporting Anti-Money Laundering (AML) processes and certification-related query handling. In this role, you will drive team performance, ensure service delivery excellence, maintain compliance standards, and achieve operational objectives while delivering superior customer experience.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><b>Key Responsibilities<\/b><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">1.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Operations &amp; Floor Management<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u00b7 Oversee daily operations of the assigned Blended Process team to ensure SLA adherence and operational efficiency.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u00b7 Monitor queue performance, productivity metrics, quality scores, and service levels.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u00b7 Handle process escalations and ensure timely resolution.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u00b7 Ensure compliance with all process and business requirements.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u00b7 Monitor workforce utilization and schedule adherence.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">2.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Team Leadership &amp; Coaching<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u00b7 Lead, mentor, and manage a team of advisors and senior associates.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u00b7 Conduct regular performance reviews, coaching sessions, and team huddles.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u00b7 Identify performance gaps and implement action plans for improvement.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u00b7 Drive employee engagement initiatives and support attrition management.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u00b7 Provide ongoing training and development support to team members.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">3.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Compliance &amp; Quality Assurance<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u00b7 Ensure adherence to AML guidelines, company policies, and operational standards.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u00b7 Partner with Quality and Training teams to improve team performance.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u00b7 Conduct audits, calibration sessions, and quality reviews as required.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u00b7 Drive process compliance and governance across the team.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">4.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Performance Analytics &amp; Reporting<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u00b7 Track and manage key operational KPIs including Productivity, Quality, AHT, CSAT, and Compliance metrics.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u00b7 Prepare and share daily, weekly, and monthly operational reports.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u00b7 Analyze performance trends and implement corrective actions to meet business goals.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><b>Education<\/b>: Graduate in any discipline.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><b>Experience:<\/b><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Minimum 4&#43; years of overall experience.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Mandatory minimum 1 year of experience as a Team Leader.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Experience in Blended Process operations is mandatory.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Experience in compliance, or financial services processes will be preferred.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><b>Skills &amp; Technical Proficiency:<\/b><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">o Excellent verbal and written communication skills.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">o Strong people management and stakeholder management skills.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">o Advanced MS Excel knowledge.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">o Strong analytical and problem-solving capabilities.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">o Experience working with CRM and reporting tools.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">o Ability to drive performance in a fast-paced operational environment.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><b>Mandatory Requirements<\/b><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u00b7 Shift: Night Shift \/ 24x7 Operations<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u00b7 Working Days: 5 Days Working<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u00b7 Week Offs: Saturday &amp; Sunday Fixed Off<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u00b7 Location: Malad, Mumbai<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u00b7 Excellent communication skills are mandatory.<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><b>Disclaimers:-<\/b><\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u2022 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u2022 Neither Concentrix nor any authorized third party assisting with the recruitment process shall request candidates to pay any recruitment, processing, or other fees in exchange for employment opportunities. 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Estamos presentes en m&aacute;s de 70 pa&iacute;ses y colaboramos con marcas de renombre internacional para ofrecer soluciones innovadoras y experiencias de cliente excepcionales.<\/p>\\n<p>Y para <strong>Audi<\/strong>, uno de los principales fabricantes de autom&oacute;viles del mundo, buscamos <strong>Asesores de Atenci&oacute;n al Cliente de habla espa&ntilde;ola<\/strong> para unirse a nuestro equipo en remoto en Braga, Portugal.<\/p>\\n<p><strong>&iquest;Te apasionan los coches, la tecnolog&iacute;a y ayudar a los clientes a encontrar las mejores soluciones?<\/strong> Esta es tu oportunidad para combinar tus conocimientos del sector automovil&iacute;stico con tus habilidades de atenci&oacute;n al cliente mientras trabajas con una marca internacional emblem&aacute;tica.<\/p>\\n<h2>&iquest;Qu&eacute; te ofrecemos?<\/h2>\\n<ul>\\n<li>\\n<p><strong>Salario competitivo y bonus por rendimiento<\/strong><\/p>\\n<\/li>\\n<li>\\n<p><strong>100 % de teletrabajo desde Braga, Portugal<\/strong><\/p>\\n<\/li>\\n<li>\\n<p>Formaci&oacute;n completa y remunerada sobre la empresa y el proyecto<\/p>\\n<\/li>\\n<li>\\n<p>Bonificaciones por recomendaci&oacute;n de amigos a trav&eacute;s de nuestro programa <em>Bring a Friend<\/em><\/p>\\n<\/li>\\n<li>\\n<p>Programas gratuitos de formaci&oacute;n y desarrollo profesional<\/p>\\n<\/li>\\n<li>\\n<p>Oportunidades reales de crecimiento profesional en un entorno internacional<\/p>\\n<\/li>\\n<\/ul>\\n<p>En Concentrix, tu desarrollo es importante. <strong>Cerca del 80 % de nuestros managers y l&iacute;deres han promocionado internamente.<\/strong><\/p>\\n<h2>&iquest;Qu&eacute; har&aacute;s en este puesto?<\/h2>\\n<p>Como <strong>Asesor de Atenci&oacute;n al Cliente para Audi<\/strong>, ayudar&aacute;s a los clientes con sus consultas relacionadas con el sector automovil&iacute;stico, ofreci&eacute;ndoles soluciones adecuadas y garantizando una experiencia de atenci&oacute;n al cliente satisfactoria.<\/p>\\n<p>Tus principales responsabilidades ser&aacute;n:<\/p>\\n<ul>\\n<li>\\n<p>Responder a las consultas de los clientes a trav&eacute;s de diferentes canales de comunicaci&oacute;n y actualizar los sistemas CRM con precisi&oacute;n.<\/p>\\n<\/li>\\n<li>\\n<p>Ofrecer asistencia profesional y r&aacute;pida, garantizando una gesti&oacute;n eficaz de las solicitudes.<\/p>\\n<\/li>\\n<li>\\n<p>Crear relaciones de confianza con los clientes mediante una comunicaci&oacute;n emp&aacute;tica y una resoluci&oacute;n eficaz de problemas.<\/p>\\n<\/li>\\n<li>\\n<p>Contribuir a la satisfacci&oacute;n y fidelizaci&oacute;n de los clientes ofreciendo un servicio de alta calidad.<\/p>\\n<\/li>\\n<li>\\n<p>Utilizar tus conocimientos del sector automovil&iacute;stico para comprender las necesidades de los clientes y orientarlos hacia las soluciones m&aacute;s adecuadas.<\/p>\\n<\/li>\\n<li>\\n<p>Aplicar las pol&iacute;ticas, los procedimientos y las condiciones de garant&iacute;a pertinentes al gestionar los casos de los clientes.<\/p>\\n<\/li>\\n<li>\\n<p>Tomar decisiones fundamentadas dentro de tu &aacute;mbito de responsabilidad y mantener una documentaci&oacute;n precisa.<\/p>\\n<\/li>\\n<li>\\n<p>Colaborar con tus compa&ntilde;eros y responsables para resolver casos complejos y mejorar la calidad del servicio.<\/p>\\n<\/li>\\n<li>\\n<p>Identificar problemas recurrentes y compartir tus observaciones para contribuir a la mejora continua.<\/p>\\n<\/li>\\n<\/ul>\\n<h2>&iquest;Qu&eacute; buscamos?<\/h2>\\n<p>Esta oportunidad es para ti si:<\/p>\\n<ul>\\n<li>\\n<p>Tienes un <strong>nivel alto de espa&ntilde;ol, tanto escrito como hablado<\/strong>.<\/p>\\n<\/li>\\n<li>\\n<p>Tienes un <strong>buen nivel de ingl&eacute;s (B2)<\/strong>.<\/p>\\n<\/li>\\n<li>\\n<p>Cuentas con al menos <strong>un a&ntilde;o de experiencia en un puesto t&eacute;cnico o en atenci&oacute;n al cliente dentro del sector automovil&iacute;stico<\/strong>.<\/p>\\n<\/li>\\n<li>\\n<p>Te interesa de verdad el sector automovil&iacute;stico y las tecnolog&iacute;as digitales.<\/p>\\n<\/li>\\n<li>\\n<p>Sabes comprender y aplicar pol&iacute;ticas, procedimientos y condiciones de garant&iacute;a.<\/p>\\n<\/li>\\n<li>\\n<p>Tienes buenas capacidades anal&iacute;ticas y de resoluci&oacute;n de problemas.<\/p>\\n<\/li>\\n<li>\\n<p>Eres capaz de tomar decisiones de forma aut&oacute;noma y documentar los casos con precisi&oacute;n.<\/p>\\n<\/li>\\n<li>\\n<p>Tienes excelentes habilidades de comunicaci&oacute;n y una clara orientaci&oacute;n al cliente.<\/p>\\n<\/li>\\n<\/ul>\\n<p>&iquest;No cumples todos los requisitos? &iexcl;No te preocupes! Te animamos igualmente a presentar tu candidatura. Haremos todo lo posible por encontrar la oportunidad que mejor se adapte a tu perfil.<\/p>\\n<h2>&iquest;Por qu&eacute; unirte a Concentrix?<\/h2>\\n<p>En Concentrix formar&aacute;s parte de un equipo internacional donde podr&aacute;s desarrollar tus habilidades, adquirir experiencia valiosa y construir tu carrera profesional mientras trabajas con una marca automovil&iacute;stica reconocida en todo el mundo.<\/p>\\n<p>Invertimos en nuestro equipo mediante formaci&oacute;n, aprendizaje continuo y oportunidades de desarrollo profesional dise&ntilde;adas para ayudarte a alcanzar tu m&aacute;ximo potencial.<\/p>\\n<h2>&iquest;Preparado\/a para dar el siguiente paso?<\/h2>\\n<p>Si te apasiona el sector automovil&iacute;stico y disfrutas ayudando a los clientes a resolver problemas, <strong>&iexcl;queremos conocerte!<\/strong><\/p>\\n<p>Inscr&iacute;bete hoy mismo y descubre por qu&eacute; m&aacute;s de 440.000 game-changers en todo el mundo consideran Concentrix su empresa de referencia.<\/p>\\n<h2>Concentrix promueve la igualdad de oportunidades<\/h2>\\n<p>Nos comprometemos a garantizar la igualdad de oportunidades laborales y a ofrecer un entorno de trabajo libre de discriminaci&oacute;n y acoso.<\/p>\\n<h2>Requisitos para trabajar en Portugal<\/h2>\\n<p>Solo se tendr&aacute;n en cuenta las candidaturas de personas que est&eacute;n legalmente autorizadas para trabajar en Portugal.<\/p>\",\"ats_external_id\":\"PT-1914\",\"location\":\"Braga, Braga\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-29T23:59:04.643+00:00\",\"created_at\":\"2026-10-28T12:47:44.935+00:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-portugal.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xOTE0?\",\"apply_url\":\"https:\/\/concentrix-portugal.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xOTE0\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"customer_service\",\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"es\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-portugal\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"3\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"1716\",\"campaign_id\":\"1913\",\"campaign_title\":\"Audi \/ French \/ WAH \/ Braga \/ ad in french\",\"campaign_type\":\"job_application\",\"job_title\":\"Repr\u00e9sentant client\u00e8le (francophone) - Audi - T\u00e9l\u00e9travail\",\"street\":null,\"address\":null,\"city\":\"Braga\",\"state\":\"Braga\",\"postal_code\":null,\"region\":\"Braga\",\"country\":\"Portugal\",\"short_description\":\"Passionn\u00e9(e) par l\u2019automobile, la technologie et la satisfaction client ?\",\"long_description\":\"<h1>Audi | T&eacute;l&eacute;travail | Braga<\/h1>\\n<p><strong>Concentrix<\/strong> est un leader mondial de la technologie et des services, qui fa&ccedil;onne l&rsquo;avenir de l&rsquo;exp&eacute;rience client. Pr&eacute;sents dans plus de 70 pays, nous accompagnons des marques de renomm&eacute;e internationale en leur proposant des solutions innovantes et des exp&eacute;riences client exceptionnelles.<\/p>\\n<p>Et pour <strong>Audi<\/strong>, l&rsquo;un des principaux constructeurs automobiles au monde, nous recherchons des <strong>Conseillers Client&egrave;le francophones<\/strong> pour rejoindre notre &eacute;quipe en t&eacute;l&eacute;travail &agrave; Braga, au Portugal.<\/p>\\n<p><strong>Passionn&eacute;(e) par l&rsquo;automobile, la technologie et la satisfaction client ?<\/strong> C&rsquo;est l&rsquo;occasion id&eacute;ale de mettre tes connaissances du secteur automobile et tes comp&eacute;tences en service client au service d&rsquo;une marque internationale embl&eacute;matique.<\/p>\\n<h2>Ce que nous t&rsquo;offrons<\/h2>\\n<ul>\\n<li>\\n<p><strong>Salaire comp&eacute;titif et prime de performance<\/strong><\/p>\\n<\/li>\\n<li>\\n<p><strong>100 % en t&eacute;l&eacute;travail depuis Braga, au Portugal<\/strong><\/p>\\n<\/li>\\n<li>\\n<p>Formation compl&egrave;te et r&eacute;mun&eacute;r&eacute;e sur l&rsquo;entreprise et le projet<\/p>\\n<\/li>\\n<li>\\n<p>Primes de cooptation gr&acirc;ce &agrave; notre programme <em>Refer a Friend<\/em><\/p>\\n<\/li>\\n<li>\\n<p>Programmes gratuits de formation et de d&eacute;veloppement professionnel<\/p>\\n<\/li>\\n<li>\\n<p>De r&eacute;elles opportunit&eacute;s d&rsquo;&eacute;volution de carri&egrave;re dans un environnement international<\/p>\\n<\/li>\\n<\/ul>\\n<p>Chez Concentrix, ton d&eacute;veloppement compte. <strong>Pr&egrave;s de 80 % de nos managers et dirigeants ont &eacute;volu&eacute; gr&acirc;ce &agrave; la promotion interne.<\/strong><\/p>\\n<h2>Ce que tu feras au quotidien<\/h2>\\n<p>En tant que <strong>Conseiller Client&egrave;le pour Audi<\/strong>, tu accompagneras les clients dans leurs demandes li&eacute;es &agrave; l&rsquo;automobile, en les aidant &agrave; trouver des solutions adapt&eacute;es et en leur garantissant une exp&eacute;rience client de qualit&eacute;.<\/p>\\n<p>Tes principales missions seront de :<\/p>\\n<ul>\\n<li>\\n<p>R&eacute;pondre aux demandes des clients via diff&eacute;rents canaux de communication et mettre &agrave; jour les syst&egrave;mes CRM avec pr&eacute;cision.<\/p>\\n<\/li>\\n<li>\\n<p>Fournir une assistance professionnelle et rapide afin de traiter efficacement les demandes des clients.<\/p>\\n<\/li>\\n<li>\\n<p>D&eacute;velopper des relations de confiance gr&acirc;ce &agrave; une communication empathique et &agrave; une r&eacute;solution efficace des probl&egrave;mes.<\/p>\\n<\/li>\\n<li>\\n<p>Contribuer &agrave; la satisfaction et &agrave; la fid&eacute;lisation des clients en leur offrant un service de qualit&eacute;.<\/p>\\n<\/li>\\n<li>\\n<p>Mettre &agrave; profit tes connaissances du secteur automobile pour comprendre les besoins des clients et les orienter vers les solutions appropri&eacute;es.<\/p>\\n<\/li>\\n<li>\\n<p>Appliquer les politiques, les proc&eacute;dures et les conditions de garantie lors du traitement des dossiers.<\/p>\\n<\/li>\\n<li>\\n<p>Prendre des d&eacute;cisions adapt&eacute;es &agrave; ton p&eacute;rim&egrave;tre de responsabilit&eacute; et assurer une documentation pr&eacute;cise des dossiers.<\/p>\\n<\/li>\\n<li>\\n<p>Collaborer avec tes coll&egrave;gues et ton management pour r&eacute;soudre les situations complexes et am&eacute;liorer la qualit&eacute; du service.<\/p>\\n<\/li>\\n<li>\\n<p>Identifier les probl&egrave;mes r&eacute;currents et partager tes observations afin de contribuer &agrave; l&rsquo;am&eacute;lioration continue.<\/p>\\n<\/li>\\n<\/ul>\\n<h2>Ce que nous recherchons<\/h2>\\n<p>Tu es la personne id&eacute;ale si tu :<\/p>\\n<ul>\\n<li>\\n<p>Poss&egrave;des un <strong>excellent niveau de fran&ccedil;ais, &agrave; l&rsquo;oral comme &agrave; l&rsquo;&eacute;crit<\/strong>.<\/p>\\n<\/li>\\n<li>\\n<p>As un <strong>bon niveau d&rsquo;anglais (B2)<\/strong>.<\/p>\\n<\/li>\\n<li>\\n<p>As au moins <strong>un an d&rsquo;exp&eacute;rience dans un poste technique ou dans le service client automobile<\/strong>.<\/p>\\n<\/li>\\n<li>\\n<p>Es r&eacute;ellement int&eacute;ress&eacute;(e) par le secteur automobile et les technologies num&eacute;riques.<\/p>\\n<\/li>\\n<li>\\n<p>Es capable de comprendre et d&rsquo;appliquer des politiques, des proc&eacute;dures et des conditions de garantie.<\/p>\\n<\/li>\\n<li>\\n<p>Poss&egrave;des de bonnes capacit&eacute;s d&rsquo;analyse et de r&eacute;solution de probl&egrave;mes.<\/p>\\n<\/li>\\n<li>\\n<p>Sais prendre des d&eacute;cisions de mani&egrave;re autonome et documenter tes dossiers avec pr&eacute;cision.<\/p>\\n<\/li>\\n<li>\\n<p>As d&rsquo;excellentes comp&eacute;tences en communication et un v&eacute;ritable sens du service client.<\/p>\\n<\/li>\\n<\/ul>\\n<p>Tu ne remplis pas tous les crit&egrave;res ? Nous t&rsquo;encourageons tout de m&ecirc;me &agrave; postuler ! Nous ferons de notre mieux pour trouver l&rsquo;opportunit&eacute; qui correspond &agrave; ton profil.<\/p>\\n<h2>Pourquoi rejoindre Concentrix ?<\/h2>\\n<p>Chez Concentrix, tu int&eacute;greras une &eacute;quipe internationale o&ugrave; tu pourras d&eacute;velopper tes comp&eacute;tences, acqu&eacute;rir une exp&eacute;rience pr&eacute;cieuse et construire ton parcours professionnel tout en travaillant pour une marque automobile reconnue dans le monde entier.<\/p>\\n<p>Nous investissons dans nos collaborateurs gr&acirc;ce &agrave; des formations, &agrave; l&rsquo;apprentissage continu et &agrave; des opportunit&eacute;s de d&eacute;veloppement professionnel con&ccedil;ues pour t&rsquo;aider &agrave; atteindre ton plein potentiel.<\/p>\\n<h2>Pr&ecirc;t(e) &agrave; franchir une nouvelle &eacute;tape ?<\/h2>\\n<p>Si tu es passionn&eacute;(e) par le secteur automobile et que tu aimes aider les clients &agrave; r&eacute;soudre leurs probl&egrave;mes, <strong>nous voulons te rencontrer !<\/strong><\/p>\\n<p>Postule d&egrave;s aujourd&rsquo;hui et d&eacute;couvre pourquoi plus de 440 000 game-changers &agrave; travers le monde consid&egrave;rent Concentrix comme leur employeur de choix.<\/p>\\n<h2>Concentrix s&rsquo;engage en faveur de l&rsquo;&eacute;galit&eacute; des chances<\/h2>\\n<p>Nous nous engageons &agrave; garantir l&rsquo;&eacute;galit&eacute; des chances en mati&egrave;re d&rsquo;emploi et &agrave; offrir un environnement de travail exempt de discrimination et de harc&egrave;lement.<\/p>\\n<h2>&Eacute;ligibilit&eacute; &agrave; l&rsquo;emploi<\/h2>\\n<p>Seuls les candidats l&eacute;galement autoris&eacute;s &agrave; travailler au Portugal pourront &ecirc;tre pris en consid&eacute;ration pour ce poste.<\/p>\",\"ats_external_id\":\"PT-1913\",\"location\":\"Braga, Braga\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-29T23:59:04.636+00:00\",\"created_at\":\"2026-10-28T12:44:46.363+00:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-portugal.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xOTEz?\",\"apply_url\":\"https:\/\/concentrix-portugal.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xOTEz\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"customer_service\",\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"fr\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-portugal\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"3\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"1717\",\"campaign_id\":\"1912\",\"campaign_title\":\"Volkswagen Digital  \/ Spanish \/ WAH \/ Braga\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Service Representative (Spanish-speaking) - Volkswagen \u2013 Remote\",\"street\":null,\"address\":null,\"city\":\"Braga\",\"state\":\"Braga\",\"postal_code\":null,\"region\":\"Braga\",\"country\":\"Portugal\",\"short_description\":\"Passionate about cars and technology ?\",\"long_description\":\"<h1>Volkswagen | Remote | Braga<\/h1>\\n<p><strong>Concentrix<\/strong> is a global technology and services leader, shaping the future of customer experience. Operating in more than 70 countries, we partner with world-renowned brands to deliver innovative solutions and outstanding customer experiences.<\/p>\\n<p>And so, for <strong>Volkswagen<\/strong>, one of the world's leading automotive manufacturers, we are looking for <strong>Customer Service Representatives<\/strong> to join our remote team in Braga, Portugal.<\/p>\\n<p><strong>Passionate about cars, technology, and helping customers find the right solutions?<\/strong> This is your opportunity to combine your automotive knowledge with your customer service skills while working with an iconic global brand.<\/p>\\n<h2>What&rsquo;s in it for you?<\/h2>\\n<ul>\\n<li>\\n<p><strong>Competitive salary and performance bonus<\/strong><\/p>\\n<\/li>\\n<li>\\n<p><strong>100% remote work from Braga in Portugal<\/strong><\/p>\\n<\/li>\\n<li>\\n<p>Fully paid training on the company and the project<\/p>\\n<\/li>\\n<li>\\n<p>Bring-a-Friend referral bonus opportunities<\/p>\\n<\/li>\\n<li>\\n<p>Free learning and professional development programs<\/p>\\n<\/li>\\n<li>\\n<p>Real opportunities for career growth in an international environment<\/p>\\n<\/li>\\n<\/ul>\\n<p>At Concentrix, your development matters. <strong>Around 80% of our managers and leaders have been promoted internally.<\/strong><\/p>\\n<h2>What will you do?<\/h2>\\n<p>As a <strong>Customer Service Representative for Volkswagen<\/strong>, you will support customers with their automotive-related questions, helping them find solutions and ensuring a smooth customer experience.<\/p>\\n<p>Your responsibilities will include:<\/p>\\n<ul>\\n<li>\\n<p>Responding to customer inquiries through multiple communication channels and updating CRM systems accurately.<\/p>\\n<\/li>\\n<li>\\n<p>Providing professional and timely support, ensuring customer requests are handled efficiently.<\/p>\\n<\/li>\\n<li>\\n<p>Building strong customer relationships through empathetic communication and effective problem-solving.<\/p>\\n<\/li>\\n<li>\\n<p>Supporting customer satisfaction, retention, and loyalty by delivering high-quality service.<\/p>\\n<\/li>\\n<li>\\n<p>Using your automotive knowledge to understand customer concerns and guide them towards appropriate solutions.<\/p>\\n<\/li>\\n<li>\\n<p>Applying relevant policies, procedures, and warranty guidelines when handling customer cases.<\/p>\\n<\/li>\\n<li>\\n<p>Making informed decisions within your area of responsibility and maintaining accurate documentation.<\/p>\\n<\/li>\\n<li>\\n<p>Collaborating with colleagues and management to resolve complex cases and improve service quality.<\/p>\\n<\/li>\\n<li>\\n<p>Identifying recurring issues and sharing feedback to support continuous improvement.<\/p>\\n<\/li>\\n<\/ul>\\n<h2>What are we looking for?<\/h2>\\n<p>You'll be a great fit if you:<\/p>\\n<ul>\\n<li>\\n<p>Have a <strong>high level of Spanish, both written and spoken<\/strong>.<\/p>\\n<\/li>\\n<li>\\n<p>Have a <strong>good level of English (B2)<\/strong>.<\/p>\\n<\/li>\\n<li>\\n<p>Have at least <strong>one year of experience in a technical role or automotive customer service<\/strong>.<\/p>\\n<\/li>\\n<li>\\n<p>Have a genuine interest in the automotive industry and digital technologies.<\/p>\\n<\/li>\\n<li>\\n<p>Can understand and apply policies, procedures, and warranty guidelines.<\/p>\\n<\/li>\\n<li>\\n<p>Have strong analytical and problem-solving skills.<\/p>\\n<\/li>\\n<li>\\n<p>Are comfortable making independent decisions and documenting cases accurately.<\/p>\\n<\/li>\\n<li>\\n<p>Have excellent communication skills and a customer-oriented mindset.<\/p>\\n<\/li>\\n<\/ul>\\n<p>Don't meet every requirement? We still encourage you to apply! 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We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0\u00a0<\/p><br \/><p>If you\u2019re looking to grow and be inspired, as an\u00a0<b>Account Manager in Barcelona (on-site)<\/b>, you will be part of our team of game-changers who are powering the brands of the future in the Tech industry.\u00a0\u00a0<\/p><br \/><p><b>What you will do in this role\u00a0\u00a0<\/b><br \/>\u00a0<br \/>- Responsible for partner pipeline management, detecting new opportunities detected, and driving successful and profitable closure of deal rate\u00a0\u00a0<br \/>- Understand partner market and competition and evaluate reseller interest\u00a0\u00a0<br \/>- Create partner loyalty and drive partner competencies and certification in BU products\u00a0\u00a0<br \/>- Ensure partners are taking advantage of promotions, events &amp; programs\u00a0\u00a0<br \/>- Work together with partner to drive revenue for BU via campaigns, opportunity identification (and closure) and other methods\u00a0\u00a0<br \/>- Detect and provide transparency of qualified opportunities and take actions to close them with partner &amp; support partners to close big deals when necessary\u00a0\u00a0<br \/>- Work closely with telemarketing, end user sales teams and other key resources to maximize revenue and customer\/partner satisfaction\u00a0\u00a0<br \/>- Monitor execution of partner marketing plan, investment and co-marketing activities review and proposal, monitor ROI\u00a0\u00a0<br \/>- May attend country partner events for meeting key partners\u00a0 \u00a0<\/p><br \/><p><b>Concentrix is a great match if you:\u00a0\u00a0<\/b><\/p><br \/><p>- Are bilingual or proficient in English<br \/>- Have two years of related technical sales experience preferred\u00a0\u00a0<br \/>- Are familiar with channel programs\u00a0\u00a0<br \/>- Have excellent negotiation management and strong communication skills (verbal &amp; written) including excellent telephone and presentation skills\u00a0\u00a0<br \/>- Work toward goal achievement using negotiation, teamwork\/collaboration, motivation and time\/work prioritize\u00a0\u00a0<br \/>- Can demonstrate innovation and good judgment\/problem-solving skills when making decisions\u00a0\u00a0<br \/>- Can establish an individual course of action to accomplish goals while using appropriate\u00a0<\/p><br \/><p><b>It would be a plus if you:\u00a0\u00a0<\/b><\/p><br \/><p>- Have experience in working in Channel environment, knowledge of partners and distributors\u00a0<\/p><br \/><p><b>What\u2019s in it for you\u00a0\u00a0<\/b><\/p><br \/><p>- Full-time 39 hours\/week contract: Monday to Friday 9:00 - 18:00<br \/>- Salary 20 400 euros gross\/year &#43; up to 7 400 euros gross\/year in bonus\u00a0\u00a0&#43; private medical insurance<\/p><p>- Central location in Barcelona<br \/>- Full paid training on the company and the project you&#39;ll be working on\u00a0\u00a0<br \/>- Career development programs and specialized courses\u00a0\u00a0<br \/>\u00a0<\/p><p>Experience the best version of you!\u00a0\u00a0<\/p><br \/><p>At\u00a0<b>Concentrix<\/b>, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u00a0\u00a0<\/p><br \/><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d\u00a0\u00a0<\/p><br \/><p><i>Concentrix is an equal opportunity employer\u00a0\u00a0<\/i><\/p><p><i>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. 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(Omaha, NE)\",\"street\":\"USA Omaha - 222 South 15th Street Suite 501N\",\"address\":\"USA Omaha - 222 South 15th Street Suite 501N\",\"city\":\"Omaha\",\"state\":\"Nebraska\",\"postal_code\":\"68102\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<br \/><p><span style=\\\"color:#111827\\\"><b>IT Program Manager \u2013 ERP Transformation - <\/b><\/span><b>United States | Hybrid - Omaha, NE<\/b><\/p><br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Position Summary<\/b><\/span><\/h2><p style=\\\"color:!important\\\"><span style=\\\"color:#374151\\\">As an <\/span><span style=\\\"color:#111827\\\"><b>IT Program Manager \u2013 ERP Transformation<\/b><\/span>, you will lead complex, enterprise-wide technology initiatives focused on ERP implementations, business process modernization, system integrations, and digital transformation. This role is ideal for an experienced IT program leader who can guide strategic initiatives from planning through execution, go-live, and stabilization. You will collaborate with business leaders, technology teams, vendors, system integrators, and executive stakeholders to deliver transformation outcomes that are aligned, measurable, and built for scale.<\/p><br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Responsibilities<\/b><\/span><\/h2><ul><li><span style=\\\"color:#374151\\\">Lead end-to-end delivery of complex enterprise technology programs, including ERP implementations, ERP transformation, system integrations, business process modernization, and digital transformation initiatives.<\/span><\/li><li><span style=\\\"color:#374151\\\">Develop, manage, and maintain integrated program plans, schedules, milestones, budgets, forecasts, resource plans, and delivery roadmaps.<\/span><\/li><li><span style=\\\"color:#374151\\\">Drive Agile execution across multiple teams, workstreams, and stakeholder groups to ensure alignment, transparency, and measurable progress.<\/span><\/li><li><span style=\\\"color:#374151\\\">Use Agile delivery management tools to manage backlogs, sprint planning, release planning, user stories, dashboards, reporting, and delivery governance.<\/span><\/li><li><span style=\\\"color:#374151\\\">Facilitate Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.<\/span><\/li><li><span style=\\\"color:#374151\\\">Manage program scope, risks, issues, dependencies, decisions, assumptions, and change requests with a proactive, solutions-focused approach.<\/span><\/li><li><span style=\\\"color:#374151\\\">Coordinate cross-functional teams across business, technology, operations, vendors, system integrators, and consulting partners.<\/span><\/li><li><span style=\\\"color:#374151\\\">Oversee requirements gathering, solution delivery, system integration testing, user acceptance testing, release planning, deployment readiness, go-live, and production stabilization.<\/span><\/li><li><span style=\\\"color:#374151\\\">Lead ERP transformation activities, including business process alignment, system integration, data migration coordination, testing, cutover planning, and post-go-live support.<\/span><\/li><li><span style=\\\"color:#374151\\\">Provide executive-level status reporting, program health updates, governance materials, financial insights, and escalation recommendations.<\/span><\/li><li><span style=\\\"color:#374151\\\">Manage program financials, including budgets, forecasts, resource allocation, vendor spend, and delivery performance.<\/span><\/li><li><span style=\\\"color:#374151\\\">Partner with senior stakeholders to align program outcomes with business objectives, transformation priorities, and enterprise technology strategy.<\/span><\/li><li><span style=\\\"color:#374151\\\">Manage multiple concurrent initiatives, delivery workstreams, and cross-functional teams while ensuring schedule, scope, cost, and quality objectives are achieved.<\/span><\/li><li><span style=\\\"color:#374151\\\">Ensure adherence to organizational delivery standards, Agile frameworks, documentation requirements, and governance best practices.<\/span><\/li><li><span style=\\\"color:#374151\\\">Drive continuous improvement across delivery processes, Agile practices, reporting standards, and program execution.<\/span><\/li><\/ul><br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Qualifications<\/b><\/span><\/h2><ul><li><span style=\\\"color:#374151\\\">Bachelor\u2019s degree in Information Technology, Business, Engineering, or a related field.<\/span><\/li><li><span style=\\\"color:#374151\\\">10&#43; years of IT program and delivery management experience, including large-scale enterprise technology initiatives.<\/span><\/li><li><span style=\\\"color:#374151\\\">Proven experience leading ERP implementation, ERP modernization, or enterprise transformation programs.<\/span><\/li><li><span style=\\\"color:#374151\\\">Strong Agile delivery and Agile program management experience.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience using Agile delivery management tools for backlog management, sprint planning, dashboards, reporting, and delivery tracking.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience leading multiple concurrent enterprise initiatives, workstreams, and cross-functional teams.<\/span><\/li><li><span style=\\\"color:#374151\\\">Strong background in program and portfolio management, delivery governance, execution oversight, and executive reporting.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience managing program budgets, forecasts, resource plans, vendor relationships, and third-party delivery partners.<\/span><\/li><li><span style=\\\"color:#374151\\\">Strong risk, issue, dependency, change request, and stakeholder management experience.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience overseeing requirements, solution delivery, system integration testing, user acceptance testing, release planning, deployment, and stabilization activities.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience coordinating ERP transformation activities across business processes, integrations, data migration, testing, and deployment.<\/span><\/li><li><span style=\\\"color:#374151\\\">Demonstrated ability to communicate effectively with executive leaders, business stakeholders, technical teams, vendors, and delivery partners.<\/span><\/li><li><span style=\\\"color:#374151\\\">Excellent leadership, facilitation, negotiation, problem-solving, decision-making, and organizational skills.<\/span><\/li><\/ul><br \/><h3 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Preferred Qualifications<\/b><\/span><\/h3><ul><li><span style=\\\"color:#374151\\\">Hands-on experience with Azure DevOps for backlog management, sprint planning, dashboards, reporting, and delivery tracking.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience with enterprise ERP platforms such as SAP, Oracle, Microsoft Dynamics, Workday, or similar solutions.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience in Utility, Energy, Finance, HCM, Supply Chain, or related industries.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience managing enterprise-wide ERP transformation involving multiple business functions, systems, and integration partners.<\/span><\/li><li><span style=\\\"color:#374151\\\">Familiarity with organizational change management, business readiness, cutover planning, and post-implementation stabilization.<\/span><\/li><li><span style=\\\"color:#374151\\\">PMP, PMI-ACP, SAFe, Scrum Master, or equivalent certification preferred.<\/span><\/li><\/ul><br \/><p>The base salary for this position is $106,087 \u2013 $140,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><br \/><p style=\\\"color:!important\\\">The deadline to apply for this position is: 11\/10\/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><br \/><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<\/p><br \/><p><span style=\\\"color:#111827\\\"><b>#LI-Hybrid<\/b><\/span><\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1776773\",\"location\":\"Omaha, Nebraska\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-10-29T06:04:22.456+08:00\",\"created_at\":\"2026-10-28T06:04:47.624+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yODg4NQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Omaha-222-South-15th-Street-Suite-402S\/IT-Program-Manager---ERP-Transformation----Omaha--NE-_R1776773\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Program Management\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"Omaha\",\"state\":\"Nebraska\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"68102\",\"primary_location\":{\"id\":\"US-OMA-S15TH-01\",\"wid\":\"c3b6ee994f08010e6ac8a936876a0000\",\"descriptor\":\"USA Omaha - 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Northern Natural Gas Company - PUSA6616\",\"reference_id\":\"PUSA6616\",\"custom_reference_id\":\"PUSA6616\",\"company_reference_id\":null},{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"350fee0a5d79011ab1ac615bcb7b0000\",\"descriptor\":\"W0ZHL4 Nng Pmo Augmentation - James W\",\"reference_id\":\"W0ZHL4\",\"custom_reference_id\":\"W0ZHL4\",\"company_reference_id\":null},{\"wid\":\"1a48a07d65cf100bef1f992e043c0000\",\"descriptor\":\"COGS (CORP) Consulting SL\",\"reference_id\":\"CATCONSECTORDIR\",\"custom_reference_id\":null,\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"mohanaraghusrinivas.tenneti@concentrix.com\"},\"first_name\":\"Mohana Raghu Srinivas Tenneti (102009617)\"},\"category_groups\":[{\"id\":\"CF Application Development Group\",\"wid\":\"0227dc387a0901953338594ceb6523d4\",\"descriptor\":\"Application Development Group\"}],\"job_requisition\":{\"id\":\"R1776773\",\"wid\":\"509aff2cbc00103b1cb0ee4511930000\",\"descriptor\":\"IT Program Manager \u2013 ERP Transformation - 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(Las Vegas, NV)\",\"street\":\"USA NV Work-at-Home\",\"address\":\"USA NV Work-at-Home\",\"city\":\"USA\",\"state\":\"Nevada\",\"postal_code\":\"89701\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p><span style=\\\"color:#111827\\\"><b>IT Program Manager \u2013 ERP Transformation - <\/b><\/span><b>United States | Hybrid - Las Vegas, NV<\/b><\/p><br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Position Summary<\/b><\/span><\/h2><p style=\\\"color:!important\\\"><span style=\\\"color:#374151\\\">As an <\/span><span style=\\\"color:#111827\\\"><b>IT Program Manager \u2013 ERP Transformation<\/b><\/span>, you will lead complex, enterprise-wide technology initiatives focused on ERP implementations, business process modernization, system integrations, and digital transformation. This role is ideal for an experienced IT program leader who can guide strategic initiatives from planning through execution, go-live, and stabilization. You will collaborate with business leaders, technology teams, vendors, system integrators, and executive stakeholders to deliver transformation outcomes that are aligned, measurable, and built for scale.<\/p><br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Responsibilities<\/b><\/span><\/h2><ul><li><span style=\\\"color:#374151\\\">Lead end-to-end delivery of complex enterprise technology programs, including ERP implementations, ERP transformation, system integrations, business process modernization, and digital transformation initiatives.<\/span><\/li><li><span style=\\\"color:#374151\\\">Develop, manage, and maintain integrated program plans, schedules, milestones, budgets, forecasts, resource plans, and delivery roadmaps.<\/span><\/li><li><span style=\\\"color:#374151\\\">Drive Agile execution across multiple teams, workstreams, and stakeholder groups to ensure alignment, transparency, and measurable progress.<\/span><\/li><li><span style=\\\"color:#374151\\\">Use Agile delivery management tools to manage backlogs, sprint planning, release planning, user stories, dashboards, reporting, and delivery governance.<\/span><\/li><li><span style=\\\"color:#374151\\\">Facilitate Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.<\/span><\/li><li><span style=\\\"color:#374151\\\">Manage program scope, risks, issues, dependencies, decisions, assumptions, and change requests with a proactive, solutions-focused approach.<\/span><\/li><li><span style=\\\"color:#374151\\\">Coordinate cross-functional teams across business, technology, operations, vendors, system integrators, and consulting partners.<\/span><\/li><li><span style=\\\"color:#374151\\\">Oversee requirements gathering, solution delivery, system integration testing, user acceptance testing, release planning, deployment readiness, go-live, and production stabilization.<\/span><\/li><li><span style=\\\"color:#374151\\\">Lead ERP transformation activities, including business process alignment, system integration, data migration coordination, testing, cutover planning, and post-go-live support.<\/span><\/li><li><span style=\\\"color:#374151\\\">Provide executive-level status reporting, program health updates, governance materials, financial insights, and escalation recommendations.<\/span><\/li><li><span style=\\\"color:#374151\\\">Manage program financials, including budgets, forecasts, resource allocation, vendor spend, and delivery performance.<\/span><\/li><li><span style=\\\"color:#374151\\\">Partner with senior stakeholders to align program outcomes with business objectives, transformation priorities, and enterprise technology strategy.<\/span><\/li><li><span style=\\\"color:#374151\\\">Manage multiple concurrent initiatives, delivery workstreams, and cross-functional teams while ensuring schedule, scope, cost, and quality objectives are achieved.<\/span><\/li><li><span style=\\\"color:#374151\\\">Ensure adherence to organizational delivery standards, Agile frameworks, documentation requirements, and governance best practices.<\/span><\/li><li><span style=\\\"color:#374151\\\">Drive continuous improvement across delivery processes, Agile practices, reporting standards, and program execution.<\/span><\/li><\/ul><br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Qualifications<\/b><\/span><\/h2><ul><li><span style=\\\"color:#374151\\\">Bachelor\u2019s degree in Information Technology, Business, Engineering, or a related field.<\/span><\/li><li><span style=\\\"color:#374151\\\">10&#43; years of IT program and delivery management experience, including large-scale enterprise technology initiatives.<\/span><\/li><li><span style=\\\"color:#374151\\\">Proven experience leading ERP implementation, ERP modernization, or enterprise transformation programs.<\/span><\/li><li><span style=\\\"color:#374151\\\">Strong Agile delivery and Agile program management experience.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience using Agile delivery management tools for backlog management, sprint planning, dashboards, reporting, and delivery tracking.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience leading multiple concurrent enterprise initiatives, workstreams, and cross-functional teams.<\/span><\/li><li><span style=\\\"color:#374151\\\">Strong background in program and portfolio management, delivery governance, execution oversight, and executive reporting.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience managing program budgets, forecasts, resource plans, vendor relationships, and third-party delivery partners.<\/span><\/li><li><span style=\\\"color:#374151\\\">Strong risk, issue, dependency, change request, and stakeholder management experience.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience overseeing requirements, solution delivery, system integration testing, user acceptance testing, release planning, deployment, and stabilization activities.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience coordinating ERP transformation activities across business processes, integrations, data migration, testing, and deployment.<\/span><\/li><li><span style=\\\"color:#374151\\\">Demonstrated ability to communicate effectively with executive leaders, business stakeholders, technical teams, vendors, and delivery partners.<\/span><\/li><li><span style=\\\"color:#374151\\\">Excellent leadership, facilitation, negotiation, problem-solving, decision-making, and organizational skills.<\/span><\/li><\/ul><br \/><h3 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Preferred Qualifications<\/b><\/span><\/h3><ul><li><span style=\\\"color:#374151\\\">Hands-on experience with Azure DevOps for backlog management, sprint planning, dashboards, reporting, and delivery tracking.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience with enterprise ERP platforms such as SAP, Oracle, Microsoft Dynamics, Workday, or similar solutions.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience in Utility, Energy, Finance, HCM, Supply Chain, or related industries.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience managing enterprise-wide ERP transformation involving multiple business functions, systems, and integration partners.<\/span><\/li><li><span style=\\\"color:#374151\\\">Familiarity with organizational change management, business readiness, cutover planning, and post-implementation stabilization.<\/span><\/li><li><span style=\\\"color:#374151\\\">PMP, PMI-ACP, SAFe, Scrum Master, or equivalent certification preferred.<\/span><\/li><\/ul><br \/><p>The base salary for this position is $106,087 \u2013 $140,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><br \/><p style=\\\"color:!important\\\">The deadline to apply for this position is: 11\/10\/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><br \/><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<\/p><br \/><p><span style=\\\"color:#111827\\\"><b>#LI-Hybrid<\/b><\/span><\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1776778\",\"location\":\"USA, Nevada\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-10-29T06:04:22.183+08:00\",\"created_at\":\"2026-10-28T06:04:47.272+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yODg4NA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-NV-Work-at-Home\/IT-Program-Manager---ERP-Transformation----Las-Vegas--NV-_R1776778\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Program Management\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"USA\",\"state\":\"Nevada\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"89701\",\"primary_location\":{\"id\":\"US-WAH-NEVAD-00\",\"wid\":\"b67da9176e3d1062f9deb57fbc50bde7\",\"descriptor\":\"USA NV Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"akhilesh.dhyani@concentrix.com\"},\"first_name\":\"Dhyani, Akhilesh\"},\"categories\":[{\"descriptor\":\"CF Program Management\"}],\"recruiters\":[{\"id\":\"102068529\",\"wid\":\"f7e6b52f369c1000fbb5b38514b30000\",\"descriptor\":\"Shabnam Siddiqui (102068529)\"},{\"id\":\"102008848\",\"wid\":\"f81830f171380107b29e69b148670000\",\"descriptor\":\"Akhilesh Dhyani (102008848)\"},{\"id\":\"103503816\",\"wid\":\"a4579507f4991010649c6969f84f0000\",\"descriptor\":\"Paulina Luna (103503816)\"},{\"id\":\"101923640\",\"wid\":\"95a2b41d064f01031b56bae16bd40000\",\"descriptor\":\"Jordan Pashaliyski (Jordan Pashaliyski) (101923640)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0274\",\"descriptor\":\"Lead Program Manager (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392666\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-NV-Work-at-Home\/IT-Program-Manager---ERP-Transformation----Las-Vegas--NV-_R1776778\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-NV-Work-at-Home\/IT-Program-Manager---ERP-Transformation----Las-Vegas--NV-_R1776778\/apply\",\"job_requisition_id\":\"R1776778\"}],\"organizations\":[{\"wid\":\"31fcaa920650011aaff200ec2fa50000\",\"descriptor\":\"8748 - 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(Des Moines, Iowa)\",\"street\":\"USA IA Work-at-Home\",\"address\":\"USA IA Work-at-Home\",\"city\":\"USA\",\"state\":\"Iowa\",\"postal_code\":\"50301\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<br \/><p><span style=\\\"color:#111827\\\"><b>IT Program Manager \u2013 ERP Transformation - <\/b><\/span><b>United States | Hybrid - Des Moines, Iowa<\/b><\/p><br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Position Summary<\/b><\/span><\/h2><p style=\\\"color:!important\\\"><span style=\\\"color:#374151\\\">As an <\/span><span style=\\\"color:#111827\\\"><b>IT Program Manager \u2013 ERP Transformation<\/b><\/span>, you will lead enterprise-wide technology programs that modernize business processes, advance ERP capabilities, integrate critical systems, and support digital transformation. You will guide complex initiatives from planning through execution, go-live, and stabilization while partnering closely with business leaders, technology teams, vendors, system integrators, and executive stakeholders. This role is ideal for a strategic, Agile-minded program leader with a proven track record of delivering large-scale ERP transformation and enterprise technology outcomes.<\/p><br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Responsibilities<\/b><\/span><\/h2><ul><li><span style=\\\"color:#374151\\\">Lead end-to-end delivery of complex enterprise technology programs, including ERP implementations, ERP transformation, system integrations, business process modernization, and digital transformation initiatives.<\/span><\/li><li><span style=\\\"color:#374151\\\">Develop, manage, and maintain integrated program plans, schedules, milestones, budgets, forecasts, resource plans, and delivery roadmaps.<\/span><\/li><li><span style=\\\"color:#374151\\\">Drive Agile execution across multiple teams, workstreams, and stakeholder groups to ensure alignment, transparency, and measurable progress.<\/span><\/li><li><span style=\\\"color:#374151\\\">Leverage Agile delivery management tools to manage backlogs, sprint planning, release planning, user stories, dashboards, reporting, and delivery governance.<\/span><\/li><li><span style=\\\"color:#374151\\\">Facilitate Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.<\/span><\/li><li><span style=\\\"color:#374151\\\">Manage program scope, risks, issues, dependencies, decisions, assumptions, and change requests with a proactive and solutions-focused approach.<\/span><\/li><li><span style=\\\"color:#374151\\\">Coordinate cross-functional teams across business, technology, operations, vendors, system integrators, and consulting partners.<\/span><\/li><li><span style=\\\"color:#374151\\\">Oversee requirements gathering, solution delivery, system integration testing, user acceptance testing, release planning, deployment planning, go-live readiness, and production stabilization.<\/span><\/li><li><span style=\\\"color:#374151\\\">Lead ERP transformation activities, including business process alignment, system integration, data migration coordination, testing, cutover planning, and post-go-live support.<\/span><\/li><li><span style=\\\"color:#374151\\\">Provide executive-level status reporting, program health updates, governance materials, financial insights, and escalation recommendations.<\/span><\/li><li><span style=\\\"color:#374151\\\">Manage program financials, including budgets, forecasts, resource allocation, vendor spend, and delivery performance.<\/span><\/li><li><span style=\\\"color:#374151\\\">Partner with senior stakeholders to align program outcomes with business objectives, transformation priorities, and enterprise technology strategy.<\/span><\/li><li><span style=\\\"color:#374151\\\">Manage multiple concurrent initiatives, delivery workstreams, and cross-functional teams while ensuring schedule, scope, cost, and quality objectives are achieved.<\/span><\/li><li><span style=\\\"color:#374151\\\">Ensure adherence to organizational delivery standards, Agile frameworks, documentation requirements, and governance best practices.<\/span><\/li><li><span style=\\\"color:#374151\\\">Drive continuous improvement across delivery processes, Agile practices, reporting standards, and program execution.<\/span><\/li><\/ul><br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Qualifications<\/b><\/span><\/h2><ul><li><span style=\\\"color:#374151\\\">Bachelor\u2019s degree in Information Technology, Business, Engineering, or a related field.<\/span><\/li><li><span style=\\\"color:#374151\\\">10&#43; years of IT program and delivery management experience, including large-scale enterprise technology initiatives.<\/span><\/li><li><span style=\\\"color:#374151\\\">Proven experience leading ERP implementation, ERP modernization, or enterprise transformation programs.<\/span><\/li><li><span style=\\\"color:#374151\\\">Strong Agile delivery and Agile program management experience.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience using Agile delivery management tools for backlog management, sprint planning, dashboards, reporting, and delivery tracking.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience leading multiple concurrent enterprise initiatives, workstreams, and cross-functional teams.<\/span><\/li><li><span style=\\\"color:#374151\\\">Strong background in program and portfolio management, delivery governance, execution oversight, and executive reporting.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience managing program budgets, forecasts, resource plans, vendor relationships, and third-party delivery partners.<\/span><\/li><li><span style=\\\"color:#374151\\\">Strong risk, issue, dependency, change request, and stakeholder management experience.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience overseeing requirements, solution delivery, system integration testing, user acceptance testing, release planning, deployment, and stabilization activities.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience coordinating ERP transformation activities across business processes, integrations, data migration, testing, and deployment.<\/span><\/li><li><span style=\\\"color:#374151\\\">Demonstrated ability to communicate effectively with executive leaders, business stakeholders, technical teams, vendors, and delivery partners.<\/span><\/li><li><span style=\\\"color:#374151\\\">Excellent leadership, facilitation, negotiation, problem-solving, decision-making, and organizational skills.<\/span><\/li><\/ul><br \/><h3 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Preferred Qualifications<\/b><\/span><\/h3><ul><li><span style=\\\"color:#374151\\\">Hands-on experience with Azure DevOps for backlog management, sprint planning, dashboards, reporting, and delivery tracking.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience with enterprise ERP platforms such as SAP, Oracle, Microsoft Dynamics, Workday, or similar solutions.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience in Utility, Energy, Finance, HCM, Supply Chain, or related industries.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience managing enterprise-wide ERP transformation involving multiple business functions, systems, and integration partners.<\/span><\/li><li><span style=\\\"color:#374151\\\">Familiarity with organizational change management, business readiness, cutover planning, and post-implementation stabilization.<\/span><\/li><li><span style=\\\"color:#374151\\\">PMP, PMI-ACP, SAFe, Scrum Master, or equivalent certification preferred.<\/span><\/li><\/ul><br \/><p>The base salary for this position is $106,087 \u2013 $140,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><br \/><p style=\\\"color:!important\\\">The deadline to apply for this position is: 11\/10\/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><br \/><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<\/p><br \/><p><span style=\\\"color:#111827\\\"><b>#LI-Hybrid<\/b><\/span><\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1776750\",\"location\":\"USA, Iowa\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-10-29T06:04:21.665+08:00\",\"created_at\":\"2026-10-28T06:04:46.975+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yODg4Mw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-IA-Work-at-Home\/IT-Program-Manager---ERP-Transformation----Des-Moines--Iowa-_R1776750\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Program Management\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"USA\",\"state\":\"Iowa\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"50301\",\"primary_location\":{\"id\":\"US-WAH-IOWA1-00\",\"wid\":\"b67da9176e3d1062f9e44173126cc36b\",\"descriptor\":\"USA IA Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"akhilesh.dhyani@concentrix.com\"},\"first_name\":\"Dhyani, Akhilesh\"},\"categories\":[{\"descriptor\":\"CF Program Management\"}],\"recruiters\":[{\"id\":\"102068529\",\"wid\":\"f7e6b52f369c1000fbb5b38514b30000\",\"descriptor\":\"Shabnam Siddiqui (102068529)\"},{\"id\":\"102008848\",\"wid\":\"f81830f171380107b29e69b148670000\",\"descriptor\":\"Akhilesh Dhyani (102008848)\"},{\"id\":\"103503816\",\"wid\":\"a4579507f4991010649c6969f84f0000\",\"descriptor\":\"Paulina Luna (103503816)\"},{\"id\":\"101923640\",\"wid\":\"95a2b41d064f01031b56bae16bd40000\",\"descriptor\":\"Jordan Pashaliyski (Jordan Pashaliyski) (101923640)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0274\",\"descriptor\":\"Lead Program Manager (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392674\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-IA-Work-at-Home\/IT-Program-Manager---ERP-Transformation----Des-Moines--Iowa-_R1776750\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-IA-Work-at-Home\/IT-Program-Manager---ERP-Transformation----Des-Moines--Iowa-_R1776750\/apply\",\"job_requisition_id\":\"R1776750\"}],\"organizations\":[{\"wid\":\"31fcaa920650011aaff200ec2fa50000\",\"descriptor\":\"8748 - 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(Portland, OR)\",\"street\":\"USA OR Work-at-Home\",\"address\":\"USA OR Work-at-Home\",\"city\":\"USA\",\"state\":\"Oregon\",\"postal_code\":\"97301\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\",\"long_description\":\"<br \/><p><span style=\\\"color:#111827\\\"><b>IT Program Manager \u2013 ERP Transformation - <\/b><\/span><b>United States | Hybrid - Portland, OR<\/b><\/p><br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Position Summary<\/b><\/span><\/h2><p style=\\\"color:!important\\\"><span style=\\\"color:#374151\\\">As an <\/span><span style=\\\"color:#111827\\\"><b>IT Program Manager \u2013 ERP Transformation<\/b><\/span>, you will lead complex, enterprise-wide technology initiatives focused on ERP implementations, business process modernization, system integrations, and digital transformation. This role is ideal for an experienced IT program leader who can guide strategic initiatives from planning through execution, go-live, and stabilization. You will collaborate with business leaders, technology teams, vendors, system integrators, and executive stakeholders to deliver transformation outcomes that are aligned, measurable, and built for scale.<\/p><br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Responsibilities<\/b><\/span><\/h2><ul><li><span style=\\\"color:#374151\\\">Lead end-to-end delivery of complex enterprise technology programs, including ERP implementations, ERP transformation, system integrations, business process modernization, and digital transformation initiatives.<\/span><\/li><li><span style=\\\"color:#374151\\\">Develop, manage, and maintain integrated program plans, schedules, milestones, budgets, forecasts, resource plans, and delivery roadmaps.<\/span><\/li><li><span style=\\\"color:#374151\\\">Drive Agile execution across multiple teams, workstreams, and stakeholder groups to ensure alignment, transparency, and measurable progress.<\/span><\/li><li><span style=\\\"color:#374151\\\">Use Agile delivery management tools to manage backlogs, sprint planning, release planning, user stories, dashboards, reporting, and delivery governance.<\/span><\/li><li><span style=\\\"color:#374151\\\">Facilitate Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.<\/span><\/li><li><span style=\\\"color:#374151\\\">Manage program scope, risks, issues, dependencies, decisions, assumptions, and change requests with a proactive, solutions-focused approach.<\/span><\/li><li><span style=\\\"color:#374151\\\">Coordinate cross-functional teams across business, technology, operations, vendors, system integrators, and consulting partners.<\/span><\/li><li><span style=\\\"color:#374151\\\">Oversee requirements gathering, solution delivery, system integration testing, user acceptance testing, release planning, deployment readiness, go-live, and production stabilization.<\/span><\/li><li><span style=\\\"color:#374151\\\">Lead ERP transformation activities, including business process alignment, system integration, data migration coordination, testing, cutover planning, and post-go-live support.<\/span><\/li><li><span style=\\\"color:#374151\\\">Provide executive-level status reporting, program health updates, governance materials, financial insights, and escalation recommendations.<\/span><\/li><li><span style=\\\"color:#374151\\\">Manage program financials, including budgets, forecasts, resource allocation, vendor spend, and delivery performance.<\/span><\/li><li><span style=\\\"color:#374151\\\">Partner with senior stakeholders to align program outcomes with business objectives, transformation priorities, and enterprise technology strategy.<\/span><\/li><li><span style=\\\"color:#374151\\\">Manage multiple concurrent initiatives, delivery workstreams, and cross-functional teams while ensuring schedule, scope, cost, and quality objectives are achieved.<\/span><\/li><li><span style=\\\"color:#374151\\\">Ensure adherence to organizational delivery standards, Agile frameworks, documentation requirements, and governance best practices.<\/span><\/li><li><span style=\\\"color:#374151\\\">Drive continuous improvement across delivery processes, Agile practices, reporting standards, and program execution.<\/span><\/li><\/ul><br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Qualifications<\/b><\/span><\/h2><ul><li><span style=\\\"color:#374151\\\">Bachelor\u2019s degree in Information Technology, Business, Engineering, or a related field.<\/span><\/li><li><span style=\\\"color:#374151\\\">10&#43; years of IT program and delivery management experience, including large-scale enterprise technology initiatives.<\/span><\/li><li><span style=\\\"color:#374151\\\">Proven experience leading ERP implementation, ERP modernization, or enterprise transformation programs.<\/span><\/li><li><span style=\\\"color:#374151\\\">Strong Agile delivery and Agile program management experience.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience using Agile delivery management tools for backlog management, sprint planning, dashboards, reporting, and delivery tracking.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience leading multiple concurrent enterprise initiatives, workstreams, and cross-functional teams.<\/span><\/li><li><span style=\\\"color:#374151\\\">Strong background in program and portfolio management, delivery governance, execution oversight, and executive reporting.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience managing program budgets, forecasts, resource plans, vendor relationships, and third-party delivery partners.<\/span><\/li><li><span style=\\\"color:#374151\\\">Strong risk, issue, dependency, change request, and stakeholder management experience.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience overseeing requirements, solution delivery, system integration testing, user acceptance testing, release planning, deployment, and stabilization activities.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience coordinating ERP transformation activities across business processes, integrations, data migration, testing, and deployment.<\/span><\/li><li><span style=\\\"color:#374151\\\">Demonstrated ability to communicate effectively with executive leaders, business stakeholders, technical teams, vendors, and delivery partners.<\/span><\/li><li><span style=\\\"color:#374151\\\">Excellent leadership, facilitation, negotiation, problem-solving, decision-making, and organizational skills.<\/span><\/li><\/ul><br \/><h3 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Preferred Qualifications<\/b><\/span><\/h3><ul><li><span style=\\\"color:#374151\\\">Hands-on experience with Azure DevOps for backlog management, sprint planning, dashboards, reporting, and delivery tracking.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience with enterprise ERP platforms such as SAP, Oracle, Microsoft Dynamics, Workday, or similar solutions.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience in Utility, Energy, Finance, HCM, Supply Chain, or related industries.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience managing enterprise-wide ERP transformation involving multiple business functions, systems, and integration partners.<\/span><\/li><li><span style=\\\"color:#374151\\\">Familiarity with organizational change management, business readiness, cutover planning, and post-implementation stabilization.<\/span><\/li><li><span style=\\\"color:#374151\\\">PMP, PMI-ACP, SAFe, Scrum Master, or equivalent certification preferred.<\/span><\/li><\/ul><br \/><p>The base salary for this position is $106,087 \u2013 $140,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><br \/><p style=\\\"color:!important\\\">The deadline to apply for this position is: 11\/10\/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><br \/><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<\/p><br \/><p><span style=\\\"color:#111827\\\"><b>#LI-Hybrid<\/b><\/span><\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. 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This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.he role is responsible for driving performance, ensuring service excellence, and managing Team Leaders and Brand Ambassadors to deliver a seamless, high\u2011quality client experience. This position requires strong leadership, operational rigor, and the ability to uphold CRC service standards across all touchpoints.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><br \/><p>\u2022 Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable\/non-billable hours, forecasting, budgeting, etc.)<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization\u2019s policies and applicable legal requirements<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Create and maximize relationships with client partners<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Provide leadership and guidance to direct reports\u00a0 to ensure consistent administration of company policies and standards;\u00a0 define and implement any corrective actions needed to meet operational performance<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Create a positive work environment\u00a0 through employee engagement; resolve employee relation issues in a professional and timely manner<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Attend business reviews with the client<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Handle a team of team leaders<\/p><p>\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0<\/h2><p>\u2022Experience in Luxury Customer Relations Centre.<\/p><p> \u2022Associate&#39;s Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Background in <b>customer service within premium environments<\/b> (Retail, Hospitality, Luxury preferred)<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Work well under pressure and follow through on items to completion while maintaining professional demeanor<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrated ability to mentor, coach and provide direction to a team of employees<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Willingness to work a flexible schedule<\/p><br \/><p>\u2022 Experience in leading sales teams<\/p><br \/><h2>Career Framework Role\u00a0<\/h2><p>Manages professional employees and\/or supervisors or supervises large, complex technical or business support or production operations team(s).\u00a0 Is accountable for the performance and results of a team within own discipline or function.\u00a0 Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.\u00a0 Adapts departmental plans and priorities to resolve operational challenges. \u00a0Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and\/or director.\u00a0 Provides technical guidance to employees, colleagues and\/or customers.\u00a0 Has accountability for results in terms of costs, strategies and employees.<\/p><p>\u00a0\u00a0\u00a0<\/p><h2>Disclaimer\u00a0\u00a0<\/h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. 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This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements<\/li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved\u00a0 at a minimum weekly<\/li><li>Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment<\/li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019) and financial expectations<\/li><li>Communicate expectations to employees and provide timely updates<\/li><li>Provide subject matter expertise in handling escalated customer calls as needed<\/li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. 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Tier 3 (On-Site)\",\"campaign_type\":null,\"job_title\":\"Automotive Consumer Affairs Specialist - Tier 3 (On-Site)\",\"street\":null,\"address\":null,\"city\":\"Chatham\",\"state\":\"Ontario\",\"postal_code\":\"N7M 6B7\",\"region\":null,\"country\":\"Canada\",\"short_description\":\"\",\"long_description\":\"<p>Join a world-class team in Chatham, ON, as a Automotive Consumer Affairs Specialist! At Concentrix, we\u2019re looking for passionate game-changers to deliver exceptional customer experiences and tech-based solutions for one of the world\u2019s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)<\/p><p><\/p><p><strong>A NEW CAREER POWERED BY YOU<\/strong><\/p><p><\/p><p>Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns \u201cWorld\u2019s Best Workplaces,\u201d \u201cBest Company Culture,\u201d and \u201cBest Companies for Career Growth\u201d awards every year? &nbsp;Then an Automotive Consumer Affairs Specialist - Tier 3 position at Concentrix is the right place for you!<\/p><p>&nbsp;<\/p><p>As an Automotive Consumer Affairs Specialist - Tier 3, you\u2019ll join an organically diverse team from around the globe where all members contribute to and support each other\u2019s success and wellbeing, proudly united as \u201cgame-changers.\u201d Together, we serve as the intelligent transformation partner for the world\u2019s best-known brands, delivering exceptional customer experiences with tech-powered innovation.<\/p><p><\/p><p><strong>CAREER GROWTH AND PERSONAL DEVELOPMENT<\/strong><\/p><p><br>This is a great opportunity to reimagine an all-new career journey and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, technologies, and ongoing support you\u2019ll need to succeed. Plus, at Concentrix, there\u2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.<\/p><p><\/p><p><strong>WHAT YOU WILL DO IN THIS ROLE&nbsp;<\/strong><\/p><p>&nbsp;<\/p><p>As an Automotive Consumer Affairs Specialist, you will:<\/p><ul><li><p>Serve as the primary point of contact for complex and escalated customer concerns, ensuring timely, professional, and resolution-focused case management.<\/p><\/li><li><p>Communicate effectively with a broad range of stakeholders, including Attorney General offices, legal representatives, retailers, consumers, Regional Managers, Regional Warranty Consumer Affairs Managers, regulatory agencies, and internal business partners.<\/p><\/li><li><p>Evaluate customer claims for Lemon Law and warranty-related eligibility by reviewing repair histories, supporting documentation, applicable laws, and company policies.<\/p><\/li><li><p>Lead complex case investigations by gathering facts, analyzing root causes, and collaborating with internal and external partners to drive resolution.<\/p><\/li><li><p>Manage Attorney General complaints, Better Business Bureau (BBB) complaints, regulatory inquiries, and other high-visibility customer concerns.<\/p><\/li><li><p>Partner closely with retailers, Regional Managers, Regional Warranty Consumer Affairs Managers, and field personnel to investigate issues and ensure timely case progression.<\/p><\/li><li><p>Facilitate communication between customers, retailers, field teams, and internal stakeholders to support efficient case resolution and positive customer outcomes.<\/p><\/li><li><p>Ensure all case documentation is accurate, complete, and maintained in accordance with company policies, procedures, and regulatory requirements.<\/p><\/li><li><p>Monitor response timelines, service level agreements (SLAs), and regulatory deadlines to ensure compliance and timely case closure.<\/p><\/li><li><p>Prepare clear, professional written communications for customers, legal representatives, regulatory agencies, and internal leadership.<\/p><\/li><li><p>Exercise sound judgment, professionalism, and discretion when handling sensitive customer, legal, and regulatory matters.<\/p><\/li><\/ul><p><\/p><p><\/p><p><strong>YOUR QUALIFICATIONS<\/strong><\/p><p><\/p><p>Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Consumer Affairs Specialist role include:<\/p><ul><li><p>Associate or Bachelor's degree preferred, or equivalent combination of education and relevant work experience.<\/p><\/li><li><p>Minimum of 1-2 years of experience in customer relations, case management or a related field.<\/p><\/li><li><p>Proven ability to manage complex, sensitive, and escalated customer cases with minimal supervision.<\/p><\/li><li><p>Exceptional written and verbal communication skills with the ability to effectively communicate across all levels of the organization.<\/p><\/li><li><p>Strong critical thinking, analytical, problem-solving, and decision-making skills.<\/p><\/li><li><p>Excellent organizational and time management skills with the ability to effectively manage multiple priorities and deadlines.<\/p><\/li><li><p>Strong attention to detail and commitment to maintaining accurate and thorough case documentation.<\/p><\/li><li><p>Advanced proficiency in Microsoft Office applications and case management systems.<\/p><\/li><li><p>Demonstrated ability to interpret policies, procedures, and regulatory requirements while applying sound business judgment.<\/p><\/li><li><p>Ability to work independently in a fast-paced environment while consistently meeting quality, productivity, and compliance expectations.<\/p><\/li><li><p>Commitment to delivering an exceptional customer experience while balancing customer advocacy and business objectives.<\/p><\/li><li><p>Must be available to work assigned business hours without exceptions or restrictions. ( Mon-Fri 9am-8pm EST)<\/p><\/li><\/ul><p><\/p><p><strong>WHAT\u2019S IN IT FOR YOU<\/strong><\/p><p><\/p><p>One of our company\u2019s Culture Beliefs says, \u201cWe champion our people.\u201d That\u2019s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we\u2019ll invest in YOU to aid in your career path and in your personal development. In this role, you\u2019ll also be provided with:<\/p><ul><li><p>The base salary for this position is $23\/hour (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.<\/p><\/li><li><p>Paid training<\/p><\/li><li><p>DailyPay enrollment option to access pay \\\"early,\\\" when you want it<\/p><\/li><li><p>Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more<\/p><\/li><li><p>Health and wellness programs with trained partners to help promote a healthy you<\/p><\/li><li><p>Mentorship programs that support your rewarding career journey&nbsp;<\/p><\/li><li><p>A modern, state-of-the-art office setting with advanced technologies and a great team<\/p><\/li><li><p>Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support<\/p><\/li><li><p>Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more<\/p><\/li><\/ul><p><\/p><p><strong>REIMAGINE THE BEST VERSION OF YOU!&nbsp;<\/strong><\/p><p><\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/p><p>&nbsp;<\/p><p><strong>JOB AVAILABILITY<\/strong><\/p><p><\/p><p>We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.<\/p><p><br><br><p><strong>Physical and Cognitive Requirements:&nbsp;<\/strong><br>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><br><strong>Equal Opportunity Statement:<\/strong><\/p><p>Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.<\/p><p><\/p><p><strong>Reasonable Accommodation Statement:<\/strong><\/p><p>Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.&nbsp;If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><u>app.acco@concentrix.com<\/u><\/a>.&nbsp; All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/p><p><\/p><p><strong>Artificial Intelligence (AI):<\/strong><\/p><p>As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/p><p><\/p><p><strong>Work Authorization:<\/strong><\/p><p>Only qualified applicants who are legally authorized to work in Canada will be considered.<\/p><p><\/p><p><strong>For further information on available work provinces and Equal Employment Opportunity as an applicant, please click <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong><u>HERE<\/u><\/strong><\/a><\/p><p><\/p><p><strong>Exigences physiques et cognitives<br><\/strong><br>L\u2019employ\u00e9 doit r\u00e9guli\u00e8rement utiliser un ordinateur, un clavier, un t\u00e9l\u00e9phone ou un casque d\u2019\u00e9coute, ainsi que d\u2019autres \u00e9quipements de bureau dans le cadre des fonctions essentielles de ce poste. Le travail est g\u00e9n\u00e9ralement de nature s\u00e9dentaire.<br><\/p><p><strong>D\u00e9claration d'\u00e9galit\u00e9 des chances <br><\/strong><\/p><p>Concentrix s'engage en faveur de l'\u00e9galit\u00e9 des chances en mati\u00e8re d'emploi et ne fait aucune discrimination fond\u00e9e sur la race, l'ascendance, le lieu d'origine, la couleur, l'origine ethnique, la citoyennet\u00e9, la croyance, le sexe, l'orientation sexuelle, l'identit\u00e9 ou l'expression de genre, l'\u00e2ge, l'\u00e9tat civil ou familial, le handicap, ou toute autre cat\u00e9gorie prot\u00e9g\u00e9e par la l\u00e9gislation provinciale sur les droits de la personne.<br><\/p><p>&nbsp;<strong>D\u00e9claration d'am\u00e9nagement raisonnable<br><\/strong><\/p><p>Concentrix accueille et encourage les candidatures des candidats en situation de handicap et s'engage \u00e0 offrir un processus de recrutement inclusif.&nbsp;Si vous avez besoin d'un am\u00e9nagement raisonnable pour participer \u00e0 n'importe quelle \u00e9tape du processus de candidature ou d'entrevue, veuillez nous en informer. Les demandes peuvent \u00eatre faites en contactant <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\">app.acco@concentrix.com<\/a>.&nbsp; Toutes les informations seront trait\u00e9es de mani\u00e8re confidentielle et utilis\u00e9es uniquement pour faciliter votre participation au processus de recrutement.<br><\/p><p><strong>Intelligence artificielle (IA)<br><\/strong><\/p><p>Dans le cadre de notre processus de recrutement, nous pouvons utiliser des outils d'intelligence artificielle (IA) pour aider au tri et\/ou \u00e0 l'\u00e9valuation des candidats. Ces outils pourraient \u00eatre utilis\u00e9s pour \u00e9valuer les CV, les candidatures et d'autres documents soumis afin de nous aider \u00e0 identifier les meilleurs candidats pour le poste. <br><\/p><p><strong>Autorisation de travail<br><\/strong><\/p><p>Seuls les candidats qualifi\u00e9s l\u00e9galement autoris\u00e9s \u00e0 travailler au Canada seront consid\u00e9r\u00e9s. <strong><br><br>Pour plus d'informations sur les provinces de travail disponibles et l'\u00e9galit\u00e9 des chances en mati\u00e8re d'emploi en tant que candidat, veuillez cliquer <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong>ICI<\/strong><\/a><strong>.<\/strong><\/p><\/p>\",\"ats_external_id\":\"CA-req-4346911a1ab39c7b\",\"location\":null,\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":null,\"salary_currency\":null,\"updated_at\":\"2026-10-29T19:51:26.712Z\",\"created_at\":\"2026-10-27T19:58:50.285Z\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/1E4ZCPXG6SNXMFZXFT7A2P0T6Z8MNZTJ\",\"apply_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/1E4ZCPXG6SNXMFZXFT7A2P0T6Z8MNZTJ\",\"head_count\":null,\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"on_site\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-crew\",\"internal_job_listing\":null,\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":null,\"enable_onboarding\":null,\"accept_duplicate_applications\":null,\"delay_between_two_applications\":null,\"auto_call\":null,\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":null,\"relevance_score\":\"1\"},{\"id\":\"860\",\"campaign_id\":\"28824\",\"campaign_title\":\"Technical I, IT Operations (TCF) R1772158\",\"campaign_type\":\"job_application\",\"job_title\":\"Technical I, IT Operations (TCF)\",\"street\":\"PHL Quezon City - Eton\",\"address\":\"PHL Quezon City - Eton\",\"city\":\"Quezon Ave.\",\"state\":\"National Capital Region\",\"postal_code\":\"1100\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nIn our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today\u2019s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. 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This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements<\/li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved\u00a0 at a minimum weekly<\/li><li>Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment<\/li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019) and financial expectations<\/li><li>Communicate expectations to employees and provide timely updates<\/li><li>Provide subject matter expertise in handling escalated customer calls as needed<\/li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities<\/li><li>Stay current on internal work processes, policies and procedures. Attend required manager development training<\/li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members<\/li><\/ul><p>\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0<\/h2><ul><li>Associate&#39;s degree in related field with two to four years of relevant experience preferred<\/li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations<\/li><li>Work well under pressure and follow through on items to completion<\/li><li>Strong communication skills, both written and verbal<\/li><li>Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable<\/li><li>Ability to mentor, coach and provide direction to a team of employees<\/li><li>Willingness to work a flexible schedule<\/li><\/ul><p>\u00a0\u00a0\u00a0<\/p><h2>Career Level Description\u00a0<\/h2><p>Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.\u00a0 Coordinates and supervises the daily activities of business or technical support or production team members.\u00a0 In charge of handling single and medium-sized line of business.\u00a0 Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.\u00a0 Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. 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We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0\u00a0<\/p><br \/><p>If you\u2019re looking to grow and be inspired, as a<b> Customer Service Representative in Barcelona (on-site), <\/b>you will be part of our team of game-changers who are powering the brands of the future in tech.\u00a0\u00a0<\/p><br \/><p><b>Career growth and personal development\u00a0<\/b>\u00a0<\/p><br \/><p>This is a great opportunity to experience the power of what\u2019s next and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed.\u00a0\u00a0<\/p><br \/><p><b>What you will do in this role\u00a0<\/b>\u00a0<\/p><br \/><p>As a Customer Service Representative in our team, you will:\u00a0\u00a0<\/p><br \/><p>- Handle calls through CRM agent portal\u00a0<br \/>- Create quotations and orders via SAP system\u00a0<br \/>- Expedite and communicate expected delivery times to customers\u00a0<br \/>- Offer basic product advice to individual customer needs (at least catalogue knowledge)\u00a0<br \/>- Provide first level technical assistance to help customers identify their requirements for products and services\u00a0<br \/>\u00a0<\/p><p><b>Your qualifications\u00a0<\/b>\u00a0<\/p><br \/><p>We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\u00a0\u00a0<\/p><br \/><p><b>Concentrix is a great match if you:\u00a0<\/b>\u00a0<\/p><br \/><p>- Have a proficient or bilingual level of Slovak and Czech and advanced English,<br \/>- Are minimum a high school graduate\u00a0<br \/>- Have an interest in the technical field and a willingness to stay in the project for at least 2 years is of great importance\u00a0<br \/>- Are customer oriented, have excellent communication skills and have a commercial attitude and awareness\u00a0<br \/>- Have a business mindset will help you engage better with your contacts\u00a0<\/p><p>Don\u2019t meet every requirement? No worries. We\u2019re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don\u2019t check every box, we still encourage you to apply. We\u2019ll do our best to match you with the right job, whether it\u2019s this one or another role. \u00a0<br \/>\u00a0<\/p><p><b>What\u2019s in it for you\u00a0<\/b>\u00a0<\/p><br \/><p>We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That\u2019s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.\u00a0\u00a0<\/p><br \/><p>In this role, we offer benefits that help support your unique lifestyle:\u00a0\u00a0<\/p><br \/><p>- Full time 39 hours\/week permanent contract: Monday to Friday from 7:30 to 16:30<\/p><p>- Salary: 19.623,94 euros gross\/year &#43; up to 4.000euros gross\/year <\/p><p>- Great office location in Barcelona\u00a0<\/p><p>- Friends hunting (referral) bonus\u00a0\u00a0<\/p><p>- Full paid training about the company and the project you will be working on\u00a0\u00a0<\/p><p>- Career development program and specialized courses\u00a0\u00a0<\/p><br \/><p><b>Experience the best version of you!\u00a0<\/b>\u00a0<\/p><br \/><p>At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u00a0\u00a0<\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d\u00a0\u00a0<\/p><br \/><p><b>Concentrix is an equal opportunity employer\u00a0<\/b>\u00a0<\/p><br \/><p><i>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.\u00a0<\/i>\u00a0<br \/>R1776375<\/p>\",\"ats_external_id\":\"R1776375\",\"location\":\"Barcelona, Barcelona\",\"job_type\":\"full_time\",\"salary\":\"1635.33\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-28T11:06:26.939+01:00\",\"created_at\":\"2026-10-27T13:08:19.399+01:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjY4?\",\"apply_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjY4\/apply?\",\"head_count\":\"300\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":\"\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"organization_reference_id\":\"WES05\"},\"location\":{\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"country\":{\"wid\":\"bd34c524a6a04ae6915f5d96fa086199\",\"iso2\":\"ES\",\"iso3\":\"ESP\",\"descriptor\":\"Spain\",\"iso_numeric\":\"724\"},\"postal_code\":\"8020\",\"primary_location\":{\"id\":\"ES-BAR-SELVA-01\",\"wid\":\"e3ece62c945d101d479c643715ac0000\",\"descriptor\":\"ESP Barcelona - 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The ideal candidate will have a strong background in Utilization Management (UM), appeals processing, and case validation, with hands-on experience in Medicare UM or Appeals. 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12\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<p>Qualifications\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/p><ul><li><b>Must be a Philippine Registered Nurse (PHRN)<\/b> in good standing.<\/li><li><b>Minimum of 1 year of experience in Utilization Management (UM)<\/b> or Appeals, with <b>at least 6 months handling Medicare UM or Appeals work<\/b>.<\/li><li>Proven expertise in <b>case management, case validation, and case investigation<\/b>.<\/li><li>Strong multitasking and <b>problem-solving skills<\/b> in a fast-paced environment.<\/li><li>Familiarity with <b>Approvals and Denials<\/b> processes is a strong plus.<\/li><li>Industry certifications (e.g., <b>QIO, CMS<\/b>) are a significant advantage but not required.<\/li><li>Excellent communication, clinical writing, and documentation skills.<\/li><li>Proficient with clinical systems and platforms relevant to Medicare appeals and UM.<\/li><\/ul>\"},\"source\":\"Talkpush\",\"source_domain\":\"concentrixglobaladvisor\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"631\",\"campaign_id\":\"45462\",\"campaign_title\":\"Advisor I, Transaction Processing R1776172\",\"campaign_type\":\"job_application\",\"job_title\":\"Commercial, Sales, Growth 2026\",\"street\":\"PHL Quezon City\",\"address\":\"PHL Quezon City\",\"city\":\"Pasig City\",\"state\":\"National Capital Region\",\"postal_code\":\"9000\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Advisor I, Transaction Processing position 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This position does not interface with customers directly.\",\"long_description\":\"<h2><b>Dare to be #DifferentByDesign? Grab the opportunity to be part of a global organization where Experience is Everything. Enjoy a disruptive workplace as we provide endless learning opportunities, sustainable career development, and an employee centric environment.<\/b><\/h2><p><b>\u00a0<\/b><\/p><p><b><u>Job Summary<\/u>: The Customer Care Expert, with the help of key support teams, will manage functions aimed to develop strategic growth opportunities for both our Clients and Business Owners. The incumbent will be responsible in implementing business processes which are aligned with committed standards and service level agreements. As a member of our team of delivery experts, he\/she will play a key role for all stakeholders as we continue to drive operational excellence and top of the line services.<\/b><\/p><p><b>\u00a0<\/b><\/p><p><b><u>Essential Duties and Responsibilities<\/u>:<\/b><\/p><ul><li><b>Utilize Different Communication Platforms to Engage &amp; Build Positive Relationships with Clients or Business Owners<\/b><\/li><li><b>Serve as a Knowledge-Source for Existing Processes and Contribute in the Development of New Business Strategies<\/b><\/li><li><b>Be a Champion in Addressing Customer Needs based on Assigned Responsibilities \u2013 i.e. Customer Service, Technical Support, Sales, and other Business-to-Business Functions<\/b><\/li><li><b>Perform Necessary Research and Analysis to Provide Proper Resolution and Ensure Quality of Services Rendered<\/b><\/li><li><b>Coordinate with Internal and External Departments to Maximize Available Resources and Convert each Client Interaction as Potential Growth 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43\",\"city\":\"Duisburg\",\"state\":\"Nordrhein-Westfalen\",\"postal_code\":\"47057\",\"region\":\"Nordrhein-Westfalen\",\"country\":\"Germany\",\"short_description\":\"Bewirb dich jetzt in Duisburg!\",\"long_description\":\"<p><strong><img src=\\\"https:\/\/i.imgur.com\/kHDOAbz.png\\\" alt=\\\"\\\" width=\\\"300\\\" height=\\\"160\\\" \/><br \/><\/strong><strong>Reden kannst du? Das trifft sich gut!<br \/><\/strong>Den Rest bringen wir dir bei. Starte jetzt als <strong>Kundenberater (m\/w\/d) f&uuml;r einen bekannten Tabakhersteller<\/strong>.<br \/><br \/><strong>Das Wichtigste zuerst<\/strong><\/p>\\n<ul>\\n<li>Basis: 13,90 &euro; brutto\/Stunde<\/li>\\n<li>Zuverdienst durch leistungsorientierte Verg&uuml;tung<\/li>\\n<li>Start: ab sofort<\/li>\\n<li>Arbeitsort: Duisburg<\/li>\\n<li>Vollzeit oder Teilzeit &ndash; ab 30 Std.\/Woche<\/li>\\n<li>Servicezeiten: Montag - Freitag von 09:00 - 18:00 Uhr&nbsp;<\/li>\\n<li>Supportsprachen: Deutsch &amp; Englisch<\/li>\\n<li>Outbound<\/li>\\n<li>Quereinsteiger willkommen!<\/li>\\n<li>Unterst&uuml;tzung durch moderne KI-Tools<\/li>\\n<li><strong> <\/strong>Unbefristeter Arbeitsvertrag&nbsp;<\/li>\\n<\/ul>\\n<p data-pm-slice=\\\"1 1 []\\\"><strong>Das erwartet dich<br \/><\/strong>Du bist der erste Ansprechpartner bei unterschiedlichen Kundenanfragen, ob telefonisch, per E-Mail oder Chat.<br \/>Immer mit dabei: Unsere KI-Tools, die dir Routineaufgaben abnehmen und dir Zeit verschaffen, denn <strong>KI ist bei uns kein Ersatz &ndash; sondern dein Teamkollege.<br \/><br \/><\/strong><strong>Dein Alltag<\/strong><\/p>\\n<ul>\\n<li>F&uuml;hre <strong>klassische Zufriedenheitsabfragen<\/strong> bei Kunden durch und <strong>f&uuml;hre Beratungen durch<\/strong><\/li>\\n<li><strong>Informiere<\/strong> die Kunden <strong>&uuml;ber<\/strong> <strong>relevante Themen und Garantiebestimmungen <\/strong>rund um den Tabakerhitzer<\/li>\\n<li>Unterst&uuml;tze Kunden <strong>beim Onboarding-Prozess, <\/strong>einschlie&szlig;lich der <strong>Registrierung <\/strong>und Beantwortung von Fragen<\/li>\\n<li><strong>Biete<\/strong> den Kunden <strong>passende Produkte f&uuml;r ihre Bed&uuml;rfnisse an<\/strong><\/li>\\n<li><strong>Interviewe die Kunden<\/strong> zu weiteren relevanten Themen<\/li>\\n<li>Neben der sorgf&auml;ltigen Dokumentation stellst du die&nbsp;<strong>Kundenzufriedenheit via Outbound-Anruf&nbsp;sicher<\/strong><\/li>\\n<\/ul>\\n<p>Mal ganz leicht. Mal herausfordernd. Aber immer in Bewegung.<br \/><br \/><strong>Das sagen unsere Game-Changer<\/strong><br \/><img src=\\\"https:\/\/i.imgur.com\/kSqiodM.png\\\" alt=\\\"\\\" width=\\\"114\\\" height=\\\"19\\\" \/> &bdquo;Aus Kollegen werden Freunde! Der Teamzusammenhalt ist un&uuml;bertroffen.&ldquo;<\/p>\\n<p>Bei uns bist du nicht einfach &bdquo;eine Stimme&ldquo;. Du bist Teil eines Teams, das sich gegenseitig unterst&uuml;tzt.<\/p>\\n<p><strong>Das bringst du mit<br \/><\/strong>Du brauchst keinen perfekten Lebenslauf.<br \/>Was z&auml;hlt:<\/p>\\n<ul>\\n<li>Du besitzt <strong>sehr gute Deutsch- und Englischkenntnisse<\/strong> in Wort und Schrift.<\/li>\\n<li>Du hast einen<strong> abgeschlossenen Schulabschluss<\/strong><\/li>\\n<li>Du bringst idealerweise bereits <strong>Erfahrung im Kundenservice, Helpdesk oder im Verkauf<\/strong> mit<\/li>\\n<li>Deine <strong>Kommunikation ist professionell<\/strong> und auf Augenh&ouml;he.<\/li>\\n<li><strong>Du kennst dich mit Technik aus<\/strong>, um dem Kunden technische Produkte vorzustellen und seine Probleme gekonnt zu l&ouml;sen.&nbsp;<\/li>\\n<li>Du hast <strong>Spass <\/strong>am Vertrieb und bringst &Uuml;berzeugungskraft mit.<\/li>\\n<li>Du kannst die <strong>Servicezeiten<\/strong> (Montag - Freitag von 09:00 bis 20:00 Uhr) <strong>flexibel abdecken<\/strong><\/li>\\n<li>Du hast Lust <strong>mit unserem Team am Standort in Duisburg (N&auml;he Hauptbahnhof) zu arbeiten<\/strong><\/li>\\n<li><strong>Neue Tools und Technologien<\/strong> sind genau dein Ding<\/li>\\n<\/ul>\\n<p>Erfahrung im Kundenservice? Super. Aber kein Muss.<\/p>\\n<p><strong>Benefits<br \/><\/strong>Ein Job sollte deinen einzigartigen Lebensstil unterst&uuml;tzen &ndash; und dich weiterbringen.<br \/>Deshalb bekommst du bei uns:<\/p>\\n<ul>\\n<li>Einen <strong>unbefristeten Arbeitsvertrag<\/strong><\/li>\\n<li>Eine Anstellung in\u202f<strong>Vollzeit oder Teilzeit <\/strong>&ndash; wie es f&uuml;r dich am besten passt<\/li>\\n<li><strong>Bis zu 27 Urlaubstage<\/strong>, f&uuml;r kleine als auch gro&szlig;e Auszeiten<\/li>\\n<li>Wir stellen dir von Anfang an <strong>einen Mentor<\/strong> zur Seite, der dich unterst&uuml;tzt<\/li>\\n<li>Regelm&auml;&szlig;ige Coachings, Fresh-Ups und <strong>Aufbautrainings &ndash; unterst&uuml;tzt durch smarte Technologien<\/strong><\/li>\\n<li><strong>Weiterbildungs- und Karrierem&ouml;glichkeiten<\/strong> und das sogar weltweit<\/li>\\n<li><strong>Kostenlosen Zugang zu LinkedIn Learning<\/strong> &ndash; f&uuml;r dein Wachstum<\/li>\\n<li>Eine finanzielle Absicherung durch eine <strong>betriebliche Altersvorsorge<\/strong><\/li>\\n<li>Eine attraktive Pr&auml;mie von <strong>600&euro; f&uuml;r jeden neuen Mitarbeiter, den du erfolgreich wirbst<\/strong><\/li>\\n<li>Veranstaltungen wie <strong>Standortfeiern, Spieleabende und Grillevents<\/strong><\/li>\\n<li>Eine Vielzahl an Online-Shopping-Rabatten<\/li>\\n<li>Eine von uns <strong>gef&ouml;rderte Mitgliedschaft bei Wellhub<\/strong> und in ausgew&auml;hlten Fitnessstudios<\/li>\\n<\/ul>\\n<p><strong>Deine Bewerbung<br \/><\/strong>Wenn das alles nach dem perfekten n&auml;chsten Schritt auf deinem Karriereweg klingt, dann m&ouml;chten wir dich kennenlernen.<\/p>\\n<p>So geht&rsquo;s:<\/p>\\n<ol>\\n<li><strong>\\\"Bewerben\\\"-Button klicken<\/strong><\/li>\\n<li><strong>Daten eingeben<\/strong><\/li>\\n<li><strong>Fertig<\/strong><\/li>\\n<\/ol>\\n<p>Wir melden uns in der Regel innerhalb von 4 Werktagen bei dir.<strong>&nbsp;<\/strong><\/p>\\n<p><strong>Du hast noch Fragen? <\/strong>Unser virtueller Assistenten \\\"Dot\\\" steht dir per WhatsApp unter 01525 7294145 oder &uuml;ber den Facebook-Messenger rund um die Uhr zur Verf&uuml;gung.<\/p>\\n<p><strong>Hier arbeitet unser Team<br \/><\/strong>Concentrix Management Holding B.V &amp; Co. KG<br \/>Neudorfer Str. 43, 47057 Duisburg &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<\/p>\\n<div>\\n<p><strong>Concentrix&nbsp;setzt sich f&uuml;r Chancengleichheit ein<\/strong>&nbsp;<\/p>\\n<p><em>Wir sind stolz darauf, als ein Team und ein Unternehmen weltweit vereint zu sein. Wir verpflichten uns, allen Bewerbenden gleiche Einstellungschancen einzur&auml;umen und ein Arbeitsumfeld zu schaffen, das frei von Diskriminierung und Bel&auml;stigung ist. Alle unsere Einstellungspraktiken basieren auf den gesch&auml;ftlichen Erfordernissen, den Stellenanforderungen und den beruflichen Qualifikationen, ohne R&uuml;cksicht auf Herkunft, Alter, Geschlechtsidentit&auml;t, sexuelle Orientierung, Religion, Familienstand oder Elternstatus, nationale Herkunft, Behinderung oder eine andere durch die geltenden nationalen Gesetze gesch&uuml;tzte Klassifizierung.<\/em>&nbsp;<br \/><em>Vielfalt und Chancengleichheit geh&ouml;ren zu den gelebten Grundwerten bei Concentrix. Deshalb sind Bewerbungen von Menschen mit Behinderung ausdr&uuml;cklich erw&uuml;nscht. Schwerbehinderte und Gleichgestellte werden bei gleicher Eignung bevorzugt eingestellt. Hierzu bieten wir individuelle Unterst&uuml;tzung an, um den f&uuml;r dich passenden Arbeitsplatz zu schaffen.<\/em>&nbsp;<\/p>\\n<p><strong>Arbeitserlaubnis<\/strong>&nbsp;<\/p>\\n<p>Gem&auml;&szlig; deutschem Recht werden f&uuml;r diese Stelle nur Bewerber ber&uuml;cksichtigt, die &uuml;ber eine g&uuml;ltige Arbeitserlaubnis in Deutschland verf&uuml;gen.&nbsp;<\/p>\\n<\/div>\\n<p>#EMEACNX<br \/>#AGENTCNX<\/p>\",\"ats_external_id\":\"DE-1245\",\"location\":\"Duisburg, Nordrhein-Westfalen\",\"job_type\":\"part_time\",\"salary\":\"13.90\",\"salary_type\":\"hourly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-27T08:54:13.261+01:00\",\"created_at\":\"2026-10-27T08:48:48.074+01:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-dach1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjQ1?\",\"apply_url\":\"https:\/\/concentrix-dach1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjQ1\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"customer_service\",\"job_industry\":null,\"contract_type\":\"permanent\",\"locale\":\"de\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-dach1\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"863\",\"campaign_id\":\"28801\",\"campaign_title\":\"Software Engineer II (TCF) R1775961\",\"campaign_type\":\"job_application\",\"job_title\":\"Sr. Engineer: Application Security\",\"street\":\"IND Hyderabad Raidurg Village B7 South Tower, Serilingampally Mandal Divya Sree Orion\",\"address\":\"IND Hyderabad Raidurg Village B7 South Tower, Serilingampally Mandal Divya Sree Orion\",\"city\":\"Hyderabad\",\"state\":\"Telang\u0101na\",\"postal_code\":\"500032\",\"region\":null,\"country\":\"India\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p>V \u2013 Sr. Engineer: Application Security Position: Senior Security Engineer \u2013 AppSec Department: 9909153 - IT Mountain Applications <br \/><br \/>Job Summary: The Senior Application Security Engineer acts as the bridge between Information Security and our Software Development teams. This role is responsible for securing the Software Development Life Cycle (SDLC) by integrating security tooling directly into CI\/CD pipelines and performing technical security assessments on proprietary applications. <br \/><br \/>Crucially, this role is a cultural leader. You will build and nurture a &#34;Security Champions&#34; program, empowering developers to take ownership of security within their own products. You are not just finding bugs; you are teaching teams how to build secure code by design, fostering a partnership based on trust and mutual goals. <br \/><br \/>Who you are: <br \/><br \/>\u2022 Developer-Centric: You think like a developer because you have been one. You understand the pressure of sprint deadlines and strive to make security &#34;frictionless.&#34; <br \/>\u2022 Relationship Builder: You know that the best way to secure software is to have the developers on your side. You approach vulnerability discussions with empathy and a &#34;how do we fix this together&#34; attitude. <br \/>\u2022 Curious &amp; Technical: You love digging into code logic to find the flaw that automated scanners missed. <br \/>\u2022 Teacher &amp; Mentor: You enjoy explaining why a Cross-Site Scripting (XSS) vulnerability is dangerous and demonstrating how to write the code to prevent it. <br \/>\u2022 Pragmatic: You can distinguish between a theoretical risk and a practical exploit, helping business leaders make informed shipping decisions. <br \/><\/p><p>Responsibilities include: <br \/><br \/>\u2022 Security Champions Program: Help to launch, and manage a formal Security Champions program. Identify key advocates within development teams, provide them with advanced training, and build a community of practice. <br \/>\u2022 Secure SDLC (DevSecOps): Engineer and maintain the integration of security testing tools (SAST, DAST, SCA) into the CI\/CD pipeline (e.g., Azure DevOps, Jenkins, GitLab) to provide rapid feedback to developers. <br \/>\u2022 Application Security Testing: Conduct manual and automated penetration tests and code reviews on web applications, APIs, and mobile apps prior to release. <br \/>\u2022 Threat Modeling: Partner with engineering teams during the architecture\/design phase to perform threat modeling (STRIDE\/PASTA), identifying design flaws before code is even written. <br \/>\u2022 Vulnerability Management (AppSec): Triaging results from application scans, removing false positives, and creating clear, actionable Jira tickets for engineering teams. <br \/>\u2022 Developer Training: Create and deliver secure coding training (e.g., OWASP Top 10) tailored to the specific technology stacks used by the organization. <br \/>\u2022 Tool Engineering: Evaluate application security technologies and their reports (e.g., Stackhawk, or Qualys WAS). <br \/>\u2022 Policy &amp; Standards: Assist in developing application security standards and coding guidelines that align with industry frameworks (ASVS, NIST). 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The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<br \/><p><b>Title: Senior React Native Engineer<\/b><\/p><p><b>Location: <\/b> <b>Frisco TX - Hybrid role (3 days onsite\/week)<\/b><\/p><br \/><p>We\u2019re looking for a senior, hands-on React Native Engineer to build and maintain high-impact mobile flows within the Client application. In this highly visible role, you will partner closely with native iOS and Android engineering chapters to deliver seamless, production-ready experiences and help shape the transition from native to hybrid mobile development where it makes the most sense. 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Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><br \/><p>The deadline to apply for this position is: 10\/30\/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><br \/><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0 Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies. <b> <\/b><\/p><br \/><p><b>#LI-Hybrid<\/b><\/p><p><b>#Frisco<\/b><\/p><p><b>#Texas<\/b><\/p><p><b>#Concentrix<\/b><\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. 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Avenida El Camino Real N195 Calle Santa Luisa\",\"address\":\"PER Lima - Avenida El Camino Real N195 Calle Santa Luisa\",\"city\":\"Lima\",\"state\":\"Lima\",\"postal_code\":\"1000\",\"region\":null,\"country\":\"Peru\",\"short_description\":\"The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix  in support of client programs to ensure superior workforce preparation with best in class service and delivery.  This position requires attaining and maintaining certification in the Trainer Certification Program (101\/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/h2><ul><li>Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><li>Utilize effective presentation and facilitation skills including creative training techniques and adult\/accelerated learning techniques using a variety of training delivery modalities in a classroom environment\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><li>Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><li>Accountable for achieving individual training performance metrics\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><li>Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><li>Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><li>Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients<\/li><li>May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids<\/li><li>Measure the effectiveness of training programs using various feedback methods \u2013 focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation\u00a0<\/li><li>Recommend curriculum modifications to Training Manager\/Supervisor on the basis of internal customer feedback and\/or Training Needs Analysis\u00a0<\/li><li>Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><\/ul><p>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/h2><ul><li>Bachelor&#39;s Degree in related field from a four-year college or university with two to four years of relevant experience preferred\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><li>Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><li>Strong communication skills, both written and verbal\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><li>Proficient in\u00a0 Microsoft Office\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0<\/li><li>Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable<\/li><li>Self-starter, sense of urgency, and works well under pressure\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><li>Strong attention to detail\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><li>Sense of professionalism and ability to develop good relationships\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/li><\/ul><p>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/p><h2>Career Framework Role\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/h2><p>Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills<\/p><p>Analyzes possible solutions using standard procedures and principles<\/p><p>Builds knowledge of the organization, processes and customers Solves a range of straightforward problems<\/p><p>Receives a moderate level of guidance and direction<\/p><p><\/p><h2><b>Disclaimer\u00a0\u00a0 <\/b><\/h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/p>\",\"ats_external_id\":\"R1773899\",\"location\":\"Lima, Lima\",\"job_type\":\"full_time\",\"salary\":\"2100\",\"salary_type\":\"monthly\",\"salary_currency\":\"PEN\",\"updated_at\":\"2026-10-27T22:06:22.022+08:00\",\"created_at\":\"2026-10-26T22:04:42.860+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yODc4MA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PER-Lima---Avenida-El-Camino-Real-N195-Calle-Santa-Luisa\/Trainer-II_R1773899\/apply\",\"head_count\":\"3\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Training\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"3111d2648c3d101ac0bb1994ba0d0000\",\"descriptor\":\"Concentrix BPO Consulting Peru S.A.C.\",\"reference_id\":\"WPE02\",\"organization_reference_id\":\"WPE02\"},\"location\":{\"city\":\"Lima\",\"state\":\"Lima\",\"country\":{\"wid\":\"0eb156ca580c4db786a7894bdaa77450\",\"iso2\":\"PE\",\"iso3\":\"PER\",\"descriptor\":\"Peru\",\"iso_numeric\":\"604\"},\"postal_code\":\"1000\",\"primary_location\":{\"id\":\"PE-LIM-SANLU-01\",\"wid\":\"071c55911ca81018377751ee0d690000\",\"descriptor\":\"PER Lima - Avenida El Camino Real N195 Calle Santa Luisa\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"natalia.galvis@concentrix.com\"},\"first_name\":\"Galvis Angarita, Natalia Paola\"},\"categories\":[{\"descriptor\":\"CF Training\"}],\"recruiters\":[{\"id\":\"102600311\",\"wid\":\"da7d7d2449a21010318b8e3c72850000\",\"descriptor\":\"Natalia Galvis Angarita (102600311)\"},{\"id\":\"102600268\",\"wid\":\"da7d7d2449a21010318dbda697490001\",\"descriptor\":\"Valentina Malo Suarez (102600268)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC1655\",\"descriptor\":\"Trainer II\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392499\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PER-Lima---Avenida-El-Camino-Real-N195-Calle-Santa-Luisa\/Trainer-II_R1773899\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PER-Lima---Avenida-El-Camino-Real-N195-Calle-Santa-Luisa\/Trainer-II_R1773899\/apply\",\"job_requisition_id\":\"R1773899\"}],\"organizations\":[{\"wid\":\"f9af6d72609801cb112f3d1e3c063ac1\",\"descriptor\":\"COGS (SITE) QUALITY & TRAINING (DIRECT)\",\"reference_id\":\"QUALTRAIN-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"867f2b8969131037166ad8f268dc0000\",\"descriptor\":\"W103H7 Mercado Libre HSP\",\"reference_id\":\"W103H7\",\"custom_reference_id\":\"W103H7\",\"company_reference_id\":null},{\"wid\":\"b923cbad6ef71036db39261b485c0000\",\"descriptor\":\"27294 - Mercado Libre - 980011122\",\"reference_id\":\"980011122\",\"custom_reference_id\":\"980011122\",\"company_reference_id\":null},{\"wid\":\"3111d2648c3d101ac0bb1994ba0d0000\",\"descriptor\":\"Concentrix BPO Consulting Peru S.A.C.\",\"reference_id\":\"WPE02\",\"custom_reference_id\":null,\"company_reference_id\":\"WPE02\"}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"christine.horna@concentrix.com\"},\"first_name\":\"Christine Horna Magui\u00f1a (102601003)\"},\"category_groups\":[{\"id\":\"CF Training_Quality Group\",\"wid\":\"0227dc387a09017ceaef53bded65e5ef\",\"descriptor\":\"Training & Quality Group\"}],\"job_requisition\":{\"id\":\"R1773899\",\"wid\":\"77541a23f9c7103ab3ee843d2f2c0000\",\"descriptor\":\"Trainer II\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_10\",\"wid\":\"0227dc387a09013940c6f923e165de36\",\"descriptor\":\"Grade 10\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<p>Cliente establece requisitos del puesto:<\/p><p><b>Estudios:<\/b> Es requisito que el formador posea estudios superiores completos o en curso, con al menos un a\u00f1o lectivo ya realizado. Se aceptan las modalidades de licenciatura, profesorado o tecnicatura, en cualquier \u00e1rea de conocimiento. Para la comprobaci\u00f3n de este criterio, se aceptar\u00e1n exclusivamente documentos oficiales emitidos por la instituci\u00f3n de ense\u00f1anza, que deber\u00e1n contener: \u25cf Nombre completo del estudiante \u25cf Nombre de la carrera \u25cf Porcentaje (%) de avance o per\u00edodo actual cursado \u25cf Fecha de emisi\u00f3n del documento Ejemplos de documentos v\u00e1lidos: diploma, anal\u00edtico o certificado de alumno regular. *Todos los documentos est\u00e1n sujetos a validaci\u00f3n por la squad de formadores. Eventuales irregularidades ser\u00e1n comunicadas y exigir\u00e1n el reenv\u00edo de la documentaci\u00f3n.<\/p><br \/><p><b>Experiencia Profesional:<\/b> Es requisito tener al menos 1 (un) a\u00f1o de experiencia comprobable en funciones relacionadas con la Formaci\u00f3n y\/o Customer Experience (CX). La experiencia es v\u00e1lida tanto para profesionales provenientes de equipos de Mercado Libre como de otras empresas, siempre que est\u00e9 debidamente documentada conforme a los criterios detallados a continuaci\u00f3n. Criterios de validaci\u00f3n por perfil de candidato: \u25cf Candidatos Internos (Promociones) Para profesionales que ya forman parte de la empresa, la elegibilidad se evaluar\u00e1 en funci\u00f3n de los indicadores de desempe\u00f1o (KPIs) del per\u00edodo en operaci\u00f3n, contemplando m\u00e9tricas como: \u25cf NPS \/ CSAT \u25cf TDI \u25cf Matriz de Faltas \u25cf Outros indicadores aplic\u00e1veis ao perfil Candidatos Externos (Contrataciones de Mercado) Para profesionales contratados externamente, es obligatoria la comprobaci\u00f3n de la experiencia previa mediante uno de los siguientes documentos: \u25cf Copia o captura de pantalla de la Libreta de Trabajo \/ ANSES (p\u00e1gina de aportes\/contratos); o \u25cf Copia o escaneo de las p\u00e1ginas de contrato e identificaci\u00f3n de la Libreta de Trabajo f\u00edsica. <\/p><br \/><p>Herramientas \u25cf Dominio de Microsoft Office Suite y Google Workspace (G Suite). \u25cf Deseable: conocimiento de plataformas educativas virtuales y LMS (Learning Management System). \u25cf Dominio de herramientas de inteligencia artificial. Metodolog\u00edas (Deseables) \u25cf Experiencia o conocimiento en metodolog\u00edas de aprendizaje de adultos: Andragog\u00eda, modelo ADDIE, evaluaci\u00f3n Kirkpatrick, Flipped Classroom. Disponibilidad \u25cf Flexibilidad horaria para adaptarse a los turnos de la operaci\u00f3n asignada.<\/p>\"},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"868\",\"campaign_id\":\"28761\",\"campaign_title\":\"Team Leader, Operations R1774342\",\"campaign_type\":\"job_application\",\"job_title\":\"TL Banking\",\"street\":\"MYS Kuala Lumpur  Sentral - NU Tower 2 - Level 9, 10, 24 & 25\",\"address\":\"MYS Kuala Lumpur  Sentral - NU Tower 2 - Level 9, 10, 24 & 25\",\"city\":\"Kuala Lumpur Sentral\",\"state\":\"Selangor\",\"postal_code\":\"50470\",\"region\":null,\"country\":\"Malaysia\",\"short_description\":\"The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements<\/li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved\u00a0 at a minimum weekly<\/li><li>Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment<\/li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019) and financial expectations<\/li><li>Communicate expectations to employees and provide timely updates<\/li><li>Provide subject matter expertise in handling escalated customer calls as needed<\/li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities<\/li><li>Stay current on internal work processes, policies and procedures. Attend required manager development training<\/li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members<\/li><\/ul><p>\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0<\/h2><ul><li>Associate&#39;s degree in related field with two to four years of relevant experience preferred<\/li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations<\/li><li>Work well under pressure and follow through on items to completion<\/li><li>Strong communication skills, both written and verbal<\/li><li>Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable<\/li><li>Ability to mentor, coach and provide direction to a team of employees<\/li><li>Willingness to work a flexible schedule<\/li><\/ul><p>\u00a0\u00a0\u00a0<\/p><h2>Career Level Description\u00a0<\/h2><p>Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.\u00a0 Coordinates and supervises the daily activities of business or technical support or production team members.\u00a0 In charge of handling single and medium-sized line of business.\u00a0 Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.\u00a0 Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.\u00a0 Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.<\/p><p><\/p><h2>&lt;&lt; Philippines ONLY, Additional Description &gt;&gt;\u00a0<\/h2><ul><li>Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made<\/li><li>Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies<\/li><li>Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates<\/li><li>Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement \u00a0management policies<\/li><li>Support and manage the program together with other Team Leaders and Managers \u00a0<\/li><li>Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization\u2019s policies and applicable legal requirements<\/li><li>Manage team members on their performance on a regular basis, and write and deliver performance appraisal.\u00a0<\/li><li>The Team Leader\u2019s role is a managerial level position, a position reposed with trust and confidence.\u00a0<\/li><\/ul><h2><b>Disclaimer\u00a0\u00a0 <\/b><\/h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/p>\",\"ats_external_id\":\"R1774342\",\"location\":\"Kuala Lumpur Sentral, Selangor\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"monthly\",\"salary_currency\":\"MYR\",\"updated_at\":\"2026-10-29T14:06:03.122+08:00\",\"created_at\":\"2026-10-26T20:14:02.110+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yODc2MQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/MYS-Kuala-Lumpur--Sentral---NU-Tower-2---Level-9-10\/TL-Banking_R1774342-1\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063315e94a52f7b7dac\",\"descriptor\":\"Concentrix CVG Malaysia Sdn. Bhd.\",\"reference_id\":\"YMY01\",\"organization_reference_id\":\"YMY01\"},\"location\":{\"city\":\"Kuala Lumpur Sentral\",\"state\":\"Selangor\",\"country\":{\"wid\":\"972dc4ba8d454bc0b893ff84b1529077\",\"iso2\":\"MY\",\"iso3\":\"MYS\",\"descriptor\":\"Malaysia\",\"iso_numeric\":\"458\"},\"postal_code\":\"50470\",\"primary_location\":{\"id\":\"MY-KUM-JALAN-Y2\",\"wid\":\"aa68d3040a8d102eef9177716a6e0000\",\"descriptor\":\"MYS Kuala Lumpur  Sentral - NU Tower 2 - Level 9, 10, 24 & 25\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"febrina.febrina@concentrix.com\"},\"first_name\":\"., Febrina\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"103126641\",\"wid\":\"0911a45276cb1012c74ffb92434e0000\",\"descriptor\":\"Febby . (103126641)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0629\",\"descriptor\":\"Team Leader, Operations\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392758\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/MYS-Kuala-Lumpur--Sentral---NU-Tower-2---Level-9-10\/TL-Banking_R1774342-1\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/MYS-Kuala-Lumpur--Sentral---NU-Tower-2---Level-9-10\/TL-Banking_R1774342-1\/apply\",\"job_requisition_id\":\"R1774342\"}],\"organizations\":[{\"wid\":\"d82ace040e10102e9219bfc33d210000\",\"descriptor\":\"W0ZKN5 Hsbc Credit Card\",\"reference_id\":\"W0ZKN5\",\"custom_reference_id\":\"W0ZKN5\",\"company_reference_id\":null},{\"wid\":\"9b8db8d9656c102eaf3d46475fb10000\",\"descriptor\":\"11287 - Hsbc - 980002667\",\"reference_id\":\"980002667\",\"custom_reference_id\":\"980002667\",\"company_reference_id\":null},{\"wid\":\"f9af6d72609801036258e1163c06e5bc\",\"descriptor\":\"COGS (SITE) Team Leader Direct\",\"reference_id\":\"TEAMLEADER-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"b67da9176e3d1063315e94a52f7b7dac\",\"descriptor\":\"Concentrix CVG Malaysia Sdn. Bhd.\",\"reference_id\":\"YMY01\",\"custom_reference_id\":null,\"company_reference_id\":\"YMY01\"}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"vinod.yadav1@concentrix.com\"},\"first_name\":\"Vinod Yadav (103542622)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1774342\",\"wid\":\"593abdb631d8103aa92f8f32e1770000\",\"descriptor\":\"TL Banking\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal\",\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"869\",\"campaign_id\":\"28739\",\"campaign_title\":\"Team Leader, Operations R1774525\",\"campaign_type\":\"job_application\",\"job_title\":\"Team Leader Sales\",\"street\":\"ITA Lecce - Viale Risorgimento\",\"address\":\"ITA Lecce - Viale Risorgimento\",\"city\":\"Puglia\",\"state\":\"Lecce\",\"postal_code\":\"73100\",\"region\":null,\"country\":\"Italy\",\"short_description\":\"The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.\",\"long_description\":\"<h2><b><span style=\\\"font-size:inherit\\\">&#34;Sei pront* a entrare in un ruolo da\u00a0<\/span><\/b><i><b><span style=\\\"font-size:inherit\\\">Gamechanger<\/span><\/b><\/i><b><span style=\\\"font-size:inherit\\\">\u00a0dove puoi fare davvero la differenza?<\/span><\/b><\/h2><p><span style=\\\"font-size:inherit\\\">Concentrix \u00e8 alla ricerca di un<\/span><span style=\\\"color:#b6424c\\\"><b><span style=\\\"font-size:inherit\\\">]<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><b><span style=\\\"font-size:inherit\\\">Team Leader Sales<\/span><\/b><span style=\\\"font-size:inherit\\\"> con focus sulle tecniche di vendita per unirsi al nostro dinamico team presso la sede di Lecce.<\/span><\/p><p><span style=\\\"font-size:inherit\\\">Se hai passione <\/span><span style=\\\"color:#b6424c\\\"><span style=\\\"font-size:inherit\\\">per la vendita nell&#39;ambito del customer care<\/span><\/span><span style=\\\"font-size:inherit\\\"> e desideri intraprendere una nuova sfida professionale con noi, vogliamo conoscerti!<\/span><\/p><p>\u00a0<\/p><p><b><span style=\\\"font-size:inherit\\\">Come Team Leader riporterai direttamente all&#39;Operations Manager e sarai responsabile della gestione operativa del team, del monitoraggio delle performance e del raggiungimento degli obiettivi di <\/span><\/b><span style=\\\"color:#b6424c\\\"><b><span style=\\\"font-size:inherit\\\">lead generation e conversione<\/span><\/b><\/span><b><span style=\\\"font-size:inherit\\\">.<\/span><\/b><\/p><p>\u00a0<\/p><p><b><span style=\\\"font-size:inherit\\\">Responsabilit\u00e0 principali:<\/span><\/b><\/p><ul><li><b><span style=\\\"font-size:inherit\\\">Lead and Inspire:<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0Supervisionerai un team di <\/span><b><span style=\\\"font-size:inherit\\\">\u00a0agenti di customer service<\/span><\/b><span style=\\\"font-size:inherit\\\">, garantendo che il loro lavoro e la loro presenza siano conformi alle politiche aziendali.<\/span><\/li><li><b><span style=\\\"font-size:inherit\\\">Coaching to Success:<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0Fornirai coaching regolari ai membri del team per raggiungere e superare gli obiettivi di performance.<\/span><\/li><li><b><span style=\\\"font-size:inherit\\\">Performance Management:<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0Identificherai criticit\u00e0 e implementerai i vari piani di miglioramento, inclusa la gestione di azioni correttive del team per raggiungere i KPI previsti.<\/span><\/li><li><b><span style=\\\"font-size:inherit\\\">Achieve Excellence :<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0Assicurerai che i servizi rispettino i KPI contrattuali e gli obiettivi finanziari.<\/span><\/li><li><b><span style=\\\"font-size:inherit\\\">Communication Expert:<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0Stabilirai aspettative chiare e fornirai aggiornamenti tempestivi al team.<\/span><\/li><li><b><span style=\\\"font-size:inherit\\\">Handle Escalation:<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0Interverrai in situazioni complesse o critiche con professionalit\u00e0.<\/span><\/li><li><b><span style=\\\"font-size:inherit\\\">Meeting Management:<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0Condurrai Team Meeting per condividere informazioni, favorendo un ambiente inclusivo e rispettoso delle policy aziendali.<\/span><\/li><li><b><span style=\\\"font-size:inherit\\\">KPI e SAL:<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0Monitorerai costantemente i KPI e parteciperai alle\u00a0<\/span><b><span style=\\\"font-size:inherit\\\">SAL (Service Alignment Meetings)<\/span><\/b><span style=\\\"font-size:inherit\\\">.<\/span><\/li><li><b><span style=\\\"font-size:inherit\\\">Stay informed:<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0Da Active learner sarai sempre informato sui processi interni e parteciperai alle varie attivit\u00e0 con lo scopo di accrescere il tuo bagaglio di competenze.<\/span><\/li><li><b><span style=\\\"font-size:inherit\\\">Promote Values:<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0Incarnerai e promuoverai i valori di Concentrix attraverso il tuo comportamento e atteggiamento.<\/span><\/li><\/ul><p>\u00a0<\/p><p><b><span style=\\\"font-size:inherit\\\">Chi cerchiamo, un* #gamechanger<\/span><\/b><\/p><ul><li><b><span style=\\\"font-size:inherit\\\">Communication Oriented:<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0Ottime capacit\u00e0 verbali e scritte, <\/span><span style=\\\"color:#b6424c\\\"><span style=\\\"font-size:inherit\\\">sar\u00e0 <\/span><\/span><span style=\\\"font-size:inherit\\\">un plus la conoscenza dell\u2019inglese a livello B2.<\/span><\/li><li><b><span style=\\\"font-size:inherit\\\">Sales Oriented<\/span><\/b><span style=\\\"font-size:inherit\\\">: Essere a conoscenze del mondo del Sales in ambito Customer Service, delle tecniche di vendita, della conoscenza della gestione delle obiezioni.<\/span>\u00a0<\/li><li><b><span style=\\\"font-size:inherit\\\">Inspirator and Mentor :<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0Capacit\u00e0 di guidare team, gestire priorit\u00e0 e multitasking.<\/span><\/li><li><b><span style=\\\"font-size:inherit\\\">Flexible:<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0Disponibile a lavorare su turni dal Luned\u00ec al Venerdi nella fascia oraria\u00a0<\/span><b><span style=\\\"font-size:inherit\\\">08:00 \u2013 21:00<\/span><\/b><\/li><li><b><span style=\\\"font-size:inherit\\\">Active Mentor:<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0Forte motivazione nel coaching e nello sviluppo dei collaboratori.<\/span><\/li><li><b><span style=\\\"font-size:inherit\\\">Plus:<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0<\/span><b><span style=\\\"font-size:inherit\\\">Esperienza in vendite e attivit\u00e0 outbound<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0sar\u00e0 considerata un vantaggio.<\/span><\/li><\/ul><p>\u00a0<\/p><p><b><span style=\\\"font-size:inherit\\\">Perch\u00e9 unirti a noi?<\/span><\/b><\/p><ul><li><b><span style=\\\"font-size:inherit\\\">Stabilit\u00e0:<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0Contratto a tempo indeterminato - CCNL Telecomunicazioni - 6 Mesi periodo di prova<\/span><\/li><li><b><span style=\\\"font-size:inherit\\\">Fascia retributiva\u00a0<\/span><\/b><span style=\\\"font-size:inherit\\\">24.000 - 26.000<\/span><\/li><li><b><span style=\\\"font-size:inherit\\\">Retribuzione competitiva:<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0Salario &#43; Bonus<\/span><\/li><li><b><span style=\\\"font-size:inherit\\\">Formazione continua:<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0Accesso a\u00a0<\/span><b><span style=\\\"font-size:inherit\\\">Concentrix University<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0e\u00a0<\/span><b><span style=\\\"font-size:inherit\\\">LinkedIn Learning<\/span><\/b><span style=\\\"font-size:inherit\\\">.<\/span><\/li><li><b><span style=\\\"font-size:inherit\\\">Crescita professionale:<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0Opportunit\u00e0 di sviluppo in un contesto internazionale.<\/span><\/li><li><b><span style=\\\"font-size:inherit\\\">Sede di Lavoro:<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0Lecce<\/span><\/li><\/ul><p>\u00a0<\/p><p><b><span style=\\\"font-size:inherit\\\">Diversity Disclaimer:<\/span><\/b><\/p><p><span style=\\\"font-size:inherit\\\">At Concentrix, we respect and celebrate the diversity of our game-changers. 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Somos el l\u00edder mundial en tecnolog\u00eda y servicios que impulsa a las marcas del futuro. Ayudamos a marcas conocidas -las que utilizas d\u00eda a d\u00eda- a mejorar sus negocios con tecnolog\u00eda y soluciones integradas, en m\u00e1s de 70 pa\u00edses.<\/p><p>\u00a0\u00a0<\/p><p>Si buscas crecer, como <b>Asesor de Servicio al Cliente <\/b>en Malaga (presencial), formar\u00e1s parte de nuestro equipo innovador, quienes impulsan las marcas del futuro en e-commerce.\u00a0<\/p><p>\u00a0<\/p><p><b>Crecimiento profesional y desarrollo personal\u00a0\u00a0<\/b><\/p><p>Esta es una gran oportunidad para experimentar el poder del futuro y desarrollar \u00abamigos para toda la vida\u00bb al mismo tiempo. Te daremos toda la formaci\u00f3n, las tecnolog\u00edas m\u00e1s avanzadas y el apoyo continuo que necesitar\u00e1 para triunfar.<\/p><p>\u00a0\u00a0<\/p><p>Como <b>Asesor de Servicio al Cliente<\/b> en nuestro equipo, deber\u00e1s:\u00a0\u00a0<\/p><p>\u00a0<\/p><p>- Atender y gestionar por correo electr\u00f3nico las consultas de primer nivel de los usuarios recibidas a trav\u00e9s de la APP del cliente\u00a0<\/p><p>- Registrar los detalles de los contactos en los sistemas de gesti\u00f3n de contacto para proporcionar una respuesta y una resoluci\u00f3n dentro del SLA\u00a0<\/p><p>- Mantener el conocimiento del servicio y del producto y la habilidad asociada a las aplicaciones espec\u00edficas para los clientes individuales.\u00a0<\/p><p>\u00a0<\/p><p><b>Formaremos un buen equipo si t\u00fa:\u00a0\u00a0<\/b><\/p><p>\u00a0<\/p><p>- Tienes un nivel biling\u00fce de castellano y catalan, ingl\u00e9s avanzado<\/p><p>- Cuentas con experiencia en atenci\u00f3n al cliente y recepci\u00f3n de consultas preferentemente\u00a0<\/p><p>- Eres una persona habituada a utilizar un ordenador y herramientas ofim\u00e1ticas, CRM, etc.\u00a0<\/p><p>- Tienes empat\u00eda y ganas de trabajar y aprender en un entorno din\u00e1mico\u00a0<\/p><p>- Eres responsable y cuentas con buenas dotes comunicativas y organizativas.<\/p><p>\u00bfNo cumples todos los requisitos? Nos dedicamos a crear un lugar de trabajo diverso, inclusivo y aut\u00e9ntico en el que todos puedan aprender y desarrollarse profesionalmente. Si crees que no cumples con todos los requisitos de la descripci\u00f3n del puesto, te animamos a que presentes tu candidatura. Haremos todo lo posible por encontrar el puesto adecuado para ti, ya sea \u00e9ste o un puesto futuro.\u00a0\u00a0<\/p><p>\u00a0<\/p><p><b>Lo que ofrecemos\u00a0\u00a0<\/b><\/p><p>\u00a0<\/p><p>- Contrato temporal\u00a0de 39h<\/p><p>- Horario rotativo de lunes a viernes las 11:00 y las 20:00<\/p><p>- Oficina en una ubicaci\u00f3n excelente en Malaga<\/p><p>- Salario: 18.052,54 euros brutos &#43; hasta 1.200 euros brutos en bonus al a\u00f1o\u00a0 \u00a0<\/p><p>- Formaci\u00f3n completa y remunerada, sobre la empresa y el proyecto en el que trabajar\u00e1s\u00a0 \u00a0<\/p><p>- Programa de desarrollo profesional y cursos especializados\u00a0\u00a0\u00a0\u00a0<\/p><p>\u00a0<\/p><p><b>Experimenta tu mejor versi\u00f3n\u00a0\u00a0<\/b><\/p><p>\u00a0<\/p><p><b>En Concentrix<\/b>, invertimos en quienes cambian las reglas del juego porque sabemos que cuando nuestra gente prospera, nuestros clientes y sus clientes prosperan.\u00a0\u00a0<\/p><p>Si todo esto suena como el siguiente paso perfecto en tu carrera profesional, queremos saber de ti. 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At Concentrix, we\u2019re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world\u2019s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)<\/p><p><\/p><p><strong>A NEW CAREER POWERED BY YOU&nbsp;<\/strong><\/p><p>Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns \u201c<strong>World\u2019s Best Workplaces<\/strong>,\u201d \u201c<strong>Best Company Culture<\/strong>,\u201d and \u201c<strong>Best Companies for Career Growth<\/strong>\u201d awards every year? Then a French Bilingual Customer Service Representative position at Concentrix is the right place for you!<\/p><p>&nbsp;<\/p><p>As a French Bilingual Customer Service Representative, you\u2019ll join an organically diverse team from around the globe where all members contribute to and support each other\u2019s success and wellbeing, proudly united as \u201cgame-changers.\u201d Together, we serve as the intelligent transformation partner for the world\u2019s best-known brands, delivering exceptional customer experiences with tech-powered innovation.<\/p><p>&nbsp;<\/p><p><strong>CAREER GROWTH AND PERSONAL DEVELOPMENT<\/strong><br>This is a great opportunity to reimagine an all-new career journey and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, technologies, and ongoing support you\u2019ll need to succeed. Plus, at Concentrix, there\u2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.<\/p><p>&nbsp;<\/p><p><strong>WHAT YOU WILL DO IN THIS ROLE&nbsp;<\/strong>&nbsp;<\/p><p>As a French Bilingual Customer Service Representative, you\u2019ll:<\/p><p>\u2022 Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard\/unstructured and require some clarification or conceptual thinking&nbsp;&nbsp;&nbsp;<\/p><p>\u2022 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer&nbsp;&nbsp;&nbsp;<\/p><p>\u2022 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures&nbsp;&nbsp;&nbsp;<\/p><p>\u2022 Maintain broad knowledge of client products and\/or services&nbsp;&nbsp;&nbsp;<\/p><p>\u2022 Prepare complete and accurate work including appropriately notating accounts as required&nbsp;&nbsp;&nbsp;<\/p><p>\u2022 Participate in activities designed to improve customer satisfaction and business performance&nbsp;&nbsp;&nbsp;<\/p><p>\u2022 Offer additional products and\/or services&nbsp;&nbsp;&nbsp;<\/p><p>\u2022 Track, document and retrieve information in call tracking database<\/p><p>\u00b7&nbsp;&nbsp;Deliver expert customer experiences\u2026with a smile.<br><br><\/p><p><strong>YOUR QUALIFICATIONS<\/strong>&nbsp;<\/p><p>Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:<\/p><p>\u2022 High school diploma with six plus months of customer service experience preferred&nbsp;&nbsp;&nbsp;<\/p><p>\u2022 Courteous with strong customer service orientation&nbsp;&nbsp;&nbsp;<\/p><p>\u2022 Strong computer navigation skills and PC Knowledge&nbsp;&nbsp;&nbsp;<\/p><p>\u2022 Ability to effectively communicate, both written and verbally&nbsp;&nbsp;&nbsp;<\/p><p>\u2022 Ability to learn including strong problem solving skills&nbsp;&nbsp;&nbsp;<\/p><p>\u2022 Dependable with proficient attention to detail&nbsp;&nbsp;&nbsp;<\/p><p>\u2022 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly&nbsp;&nbsp;&nbsp;<\/p><p>\u2022 Tolerance for repetitive work in a fast-paced, high production work environment&nbsp;&nbsp;&nbsp;<\/p><p>\u2022 Ability to work as a team member, as well as independently&nbsp;&nbsp;&nbsp;<\/p><p>\u2022 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner&nbsp;&nbsp;&nbsp;<\/p><p>\u2022 Able to rotate shifts, as needed<\/p><p>&nbsp;<\/p><p><strong>WHAT\u2019S IN IT FOR YOU<\/strong><\/p><p>One of our company\u2019s Culture Beliefs says, \u201cWe champion our people.\u201d That\u2019s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we\u2019ll invest in YOU to aid in your career path and in your personal development. In this role, you\u2019ll also be provided with:<\/p><p>\u00b7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The base salary range for this position is $22.50hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a registered retirement savings plan, paid time off, and holidays.<\/p><p>\u00b7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Paid training and lucrative employee referral program.<\/p><p>\u00b7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DailyPay enrollment option to access pay \\\"early,\\\" when you want it.<\/p><p>\u00b7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Health and wellness programs with trained partners to help promote a healthy you<\/p><p>\u00b7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Mentorship programs that support your rewarding career journey&nbsp;<\/p><p>\u00b7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A modern, state-of-the-art office setting with advanced technologies and a great team.<\/p><p>\u00b7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.<\/p><p>\u00b7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.<\/p><p>&nbsp;<\/p><p><strong>REIMAGINE THE BEST VERSION OF YOU!&nbsp; <\/strong><\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/p><p>&nbsp;<\/p><p><strong>JOB AVAILABILITY&nbsp;<\/strong><\/p><p>We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.<\/p><p><br><br><p><strong>Physical and Cognitive Requirements:&nbsp;<\/strong><br>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><br><strong>Equal Opportunity Statement:<\/strong><\/p><p>Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.<\/p><p><\/p><p><strong>Reasonable Accommodation Statement:<\/strong><\/p><p>Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.&nbsp;If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><u>app.acco@concentrix.com<\/u><\/a>.&nbsp; All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/p><p><\/p><p><strong>Artificial Intelligence (AI):<\/strong><\/p><p>As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/p><p><\/p><p><strong>Work Authorization:<\/strong><\/p><p>Only qualified applicants who are legally authorized to work in Canada will be considered.<\/p><p><\/p><p><strong>For further information on available work provinces and Equal Employment Opportunity as an applicant, please click <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong><u>HERE<\/u><\/strong><\/a><\/p><p><\/p><p><strong>Exigences physiques et cognitives<br><\/strong><br>L\u2019employ\u00e9 doit r\u00e9guli\u00e8rement utiliser un ordinateur, un clavier, un t\u00e9l\u00e9phone ou un casque d\u2019\u00e9coute, ainsi que d\u2019autres \u00e9quipements de bureau dans le cadre des fonctions essentielles de ce poste. Le travail est g\u00e9n\u00e9ralement de nature s\u00e9dentaire.<br><\/p><p><strong>D\u00e9claration d'\u00e9galit\u00e9 des chances <br><\/strong><\/p><p>Concentrix s'engage en faveur de l'\u00e9galit\u00e9 des chances en mati\u00e8re d'emploi et ne fait aucune discrimination fond\u00e9e sur la race, l'ascendance, le lieu d'origine, la couleur, l'origine ethnique, la citoyennet\u00e9, la croyance, le sexe, l'orientation sexuelle, l'identit\u00e9 ou l'expression de genre, l'\u00e2ge, l'\u00e9tat civil ou familial, le handicap, ou toute autre cat\u00e9gorie prot\u00e9g\u00e9e par la l\u00e9gislation provinciale sur les droits de la personne.<br><\/p><p>&nbsp;<strong>D\u00e9claration d'am\u00e9nagement raisonnable<br><\/strong><\/p><p>Concentrix accueille et encourage les candidatures des candidats en situation de handicap et s'engage \u00e0 offrir un processus de recrutement inclusif.&nbsp;Si vous avez besoin d'un am\u00e9nagement raisonnable pour participer \u00e0 n'importe quelle \u00e9tape du processus de candidature ou d'entrevue, veuillez nous en informer. Les demandes peuvent \u00eatre faites en contactant <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\">app.acco@concentrix.com<\/a>.&nbsp; Toutes les informations seront trait\u00e9es de mani\u00e8re confidentielle et utilis\u00e9es uniquement pour faciliter votre participation au processus de recrutement.<br><\/p><p><strong>Intelligence artificielle (IA)<br><\/strong><\/p><p>Dans le cadre de notre processus de recrutement, nous pouvons utiliser des outils d'intelligence artificielle (IA) pour aider au tri et\/ou \u00e0 l'\u00e9valuation des candidats. Ces outils pourraient \u00eatre utilis\u00e9s pour \u00e9valuer les CV, les candidatures et d'autres documents soumis afin de nous aider \u00e0 identifier les meilleurs candidats pour le poste. <br><\/p><p><strong>Autorisation de travail<br><\/strong><\/p><p>Seuls les candidats qualifi\u00e9s l\u00e9galement autoris\u00e9s \u00e0 travailler au Canada seront consid\u00e9r\u00e9s. <strong><br><br>Pour plus d'informations sur les provinces de travail disponibles et l'\u00e9galit\u00e9 des chances en mati\u00e8re d'emploi en tant que candidat, veuillez cliquer <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong>ICI<\/strong><\/a><strong>.<\/strong><\/p><\/p>\",\"ats_external_id\":\"CA-req-b878adc123eb52a4\",\"location\":null,\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":null,\"salary_currency\":null,\"updated_at\":\"2026-10-29T20:01:43.542Z\",\"created_at\":\"2026-10-26T15:06:04.282Z\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/Y0BQMX1QGHAZGNBMG3F5Q0KQ2NHQBVB1\",\"apply_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/Y0BQMX1QGHAZGNBMG3F5Q0KQ2NHQBVB1\",\"head_count\":null,\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"on_site\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-crew\",\"internal_job_listing\":null,\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":null,\"enable_onboarding\":null,\"accept_duplicate_applications\":null,\"delay_between_two_applications\":null,\"auto_call\":null,\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":null,\"relevance_score\":\"1\"},{\"id\":\"121\",\"campaign_id\":\"1112\",\"campaign_title\":\"MSFT Sales Engineer Azure \/ Ukrainian or Serbian \/ Sofia\",\"campaign_type\":\"job_application\",\"job_title\":\"Sales Engineer (Azure) with Ukrainian or Serbian\",\"street\":null,\"address\":null,\"city\":\"Sofia\",\"state\":\"Sofia City Province\",\"postal_code\":null,\"region\":\"Sofia\",\"country\":\"Bulgaria\",\"short_description\":\"Apply with Concentrix!\",\"long_description\":\"<p>At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world&rsquo;s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we&rsquo;re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.<\/p>\\n<p><br \/>We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.<\/p>\\n<p><strong>Duties and Responsibilities<\/strong><\/p>\\n<ul>\\n<li>Secure new customer wins for Microsoft Cloud: Maximize up-sell and cross-sell opportunities by collaborating with the Customer Lifecycle Manager and Partner Connection Manager<\/li>\\n<li>Present Microsoft&rsquo;s Cloud value propositions and differentiation that align with customers&rsquo; business objectives and IT initiatives based on expertise in solution selling techniques and selling cloud-based solutions.<\/li>\\n<li>Provide technical product overview and insights pertinent to customer needs and usage scenarios.<\/li>\\n<li>Increase technical acumen delivering innovative ideas to accelerate customer success in the cloud.<\/li>\\n<li>Position competitive offerings and solutions in the context of customer needs and experiences<\/li>\\n<li>Audit and confirm implementation requirements and pricing calculations as required, so that the customer receives an accurate projection of anticipated costs in new services sought<\/li>\\n<li>Demonstrate aspects of the technical and business solution to customers over Teams<\/li>\\n<li>Execute quick technical feasibility assessments and proposal developments for the customer's identified solutions<\/li>\\n<li>Develop a Level 300 knowledge of Microsoft&rsquo;s Cloud offerings and leverage all training resources. To enter the role, a minimum of Fundamentals certification is required, Az 900 certification is preferred<\/li>\\n<li>Act as the key technical contact for the SMB Vendor Tele team with potential customers<\/li>\\n<li>Conduct group and one-on-one training across the Center on subjects of expertise<\/li>\\n<li>Meet and exceed team-level monthly, quarterly, and annual targets for net new revenue and sales pipeline, as well as operational metrics<\/li>\\n<li>Constantly research and educate yourself with the newest developments in cloud capabilities and pricing for both Microsoft and competitors.<\/li>\\n<li>Hybrid role - Mon - Fri 09:00 - 18:00<br \/><br \/><strong>Requirements:<\/strong><\/li>\\n<li>3-5 years of technology-related sales or business development experience; Experience working within a technical sales or presales environment preferred.<\/li>\\n<li>Broad knowledge of and ability to explain key end-user scenarios and technical architecture for productivity and communications solutions required<\/li>\\n<li>Experience creating, deploying, and operating large-scale applications on AWS\/Azure\/GCP<\/li>\\n<li>Should understand the cost of different cloud services and optimizations.<\/li>\\n<li>Should have experience with all major AWS (or) Azure services.<\/li>\\n<li>Experience with cloud-based productivity, collaboration, and communications solution designs, migrations, and technology management.<\/li>\\n<li>Proficient in the Microsoft Cloud adoption framework in planning, designing, and delivering solutions.<\/li>\\n<li>Azure Certifications are a must.<\/li>\\n<li>Should have hands-on experience working on the Cloud (AWS, Azure).<\/li>\\n<li>Bachelor&rsquo;s degree in computer science, mathematics, or engineering.<\/li>\\n<li>Exceptional interpersonal as well as verbal and written communication skills to succeed in a customer-facing role<\/li>\\n<li>Ability to explain complex technical solutions to technical and non-technical audiences and to connect technological solutions with measurable business value<\/li>\\n<li>Passion for cloud technologies and changing the world.<\/li>\\n<li>Language skills:\\n<ul>\\n<li><strong>English: Fluent (verbal and written)<\/strong><\/li>\\n<li><strong>Ukrainian or Serbian: Fluent or Native (verbal and written)<\/strong><\/li>\\n<\/ul>\\n<\/li>\\n<\/ul>\\n<p><strong>What we offer:<\/strong>&nbsp;<\/p>\\n<ul>\\n<li>Friendly multicultural and multilingual environment;&nbsp;<\/li>\\n<li>Mentoring, training, and career development programs;&nbsp;<\/li>\\n<li>Happiness programs and internal social events;&nbsp;<\/li>\\n<li>Additional health care package;&nbsp;<\/li>\\n<li>Benefits and discounts - food vouchers, Multisport card, etc.;&nbsp;<\/li>\\n<li>Birthday Time Off;&nbsp;<\/li>\\n<li>Volunteer Time Off.&nbsp;<\/li>\\n<\/ul>\\n<p>Please send us your CV in English.\u202f&nbsp;<br \/>Only short-listed applicants will be contacted.&nbsp;<\/p>\\n<p>All applications will be treated as strictly confidential.<\/p>\",\"ats_external_id\":\"BG-1112\",\"location\":\"Sofia, Sofia\",\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":\"\",\"salary_currency\":null,\"updated_at\":\"2026-10-29T11:19:12.193+02:00\",\"created_at\":\"2026-10-26T14:10:16.311+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTEy?\",\"apply_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTEy\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"engineering\",\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-bulgaria\",\"internal_job_listing\":\"1\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"122\",\"campaign_id\":\"1111\",\"campaign_title\":\"MSFT Sales Engineer Azure \/ Czech or Slovak \/ Sofia\",\"campaign_type\":\"job_application\",\"job_title\":\"Sales Engineer (Azure) with Czech or Slovak\",\"street\":null,\"address\":null,\"city\":\"Sofia\",\"state\":\"Sofia City Province\",\"postal_code\":null,\"region\":\"Sofia\",\"country\":\"Bulgaria\",\"short_description\":\"Apply with Concentrix!\",\"long_description\":\"<p>At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world&rsquo;s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we&rsquo;re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.<\/p>\\n<p><br \/>We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.<\/p>\\n<p><strong>Duties and Responsibilities<\/strong><\/p>\\n<ul>\\n<li>Secure new customer wins for Microsoft Cloud: Maximize up-sell and cross-sell opportunities by collaborating with the Customer Lifecycle Manager and Partner Connection Manager<\/li>\\n<li>Present Microsoft&rsquo;s Cloud value propositions and differentiation that align with customers&rsquo; business objectives and IT initiatives based on expertise in solution selling techniques and selling cloud-based solutions.<\/li>\\n<li>Provide technical product overview and insights pertinent to customer needs and usage scenarios.<\/li>\\n<li>Increase technical acumen delivering innovative ideas to accelerate customer success in the cloud.<\/li>\\n<li>Position competitive offerings and solutions in the context of customer needs and experiences<\/li>\\n<li>Audit and confirm implementation requirements and pricing calculations as required, so that the customer receives an accurate projection of anticipated costs in new services sought<\/li>\\n<li>Demonstrate aspects of the technical and business solution to customers over Teams<\/li>\\n<li>Execute quick technical feasibility assessments and proposal developments for the customer's identified solutions<\/li>\\n<li>Develop a Level 300 knowledge of Microsoft&rsquo;s Cloud offerings and leverage all training resources. To enter the role, a minimum of Fundamentals certification is required, Az 900 certification is preferred<\/li>\\n<li>Act as the key technical contact for the SMB Vendor Tele team with potential customers<\/li>\\n<li>Conduct group and one-on-one training across the Center on subjects of expertise<\/li>\\n<li>Meet and exceed team-level monthly, quarterly, and annual targets for net new revenue and sales pipeline, as well as operational metrics<\/li>\\n<li>Constantly research and educate yourself with the newest developments in cloud capabilities and pricing for both Microsoft and competitors.<\/li>\\n<li>Hybrid role - Mon - Fri 09:00 - 18:00<br \/><br \/><strong>Requirements:<\/strong><\/li>\\n<li>3-5 years of technology-related sales or business development experience; Experience working within a technical sales or presales environment preferred.<\/li>\\n<li>Broad knowledge of and ability to explain key end-user scenarios and technical architecture for productivity and communications solutions required<\/li>\\n<li>Experience creating, deploying, and operating large-scale applications on AWS\/Azure\/GCP<\/li>\\n<li>Should understand the cost of different cloud services and optimizations.<\/li>\\n<li>Should have experience with all major AWS (or) Azure services.<\/li>\\n<li>Experience with cloud-based productivity, collaboration, and communications solution designs, migrations, and technology management.<\/li>\\n<li>Proficient in the Microsoft Cloud adoption framework in planning, designing, and delivering solutions.<\/li>\\n<li>Azure Certifications are a must.<\/li>\\n<li>Should have hands-on experience working on the Cloud (AWS, Azure).<\/li>\\n<li>Bachelor&rsquo;s degree in computer science, mathematics, or engineering.<\/li>\\n<li>Exceptional interpersonal as well as verbal and written communication skills to succeed in a customer-facing role<\/li>\\n<li>Ability to explain complex technical solutions to technical and non-technical audiences and to connect technological solutions with measurable business value<\/li>\\n<li>Passion for cloud technologies and changing the world.<\/li>\\n<li>Language skills:\\n<ul>\\n<li><strong>English: Fluent (verbal and written)<\/strong><\/li>\\n<li><strong>Czech or Slovak: Fluent or Native (verbal and written)<\/strong><\/li>\\n<\/ul>\\n<\/li>\\n<\/ul>\\n<p><strong>What we offer:<\/strong>&nbsp;<\/p>\\n<ul>\\n<li>Friendly multicultural and multilingual environment;&nbsp;<\/li>\\n<li>Mentoring, training, and career development programs;&nbsp;<\/li>\\n<li>Happiness programs and internal social events;&nbsp;<\/li>\\n<li>Additional health care package;&nbsp;<\/li>\\n<li>Benefits and discounts - food vouchers, Multisport card, etc.;&nbsp;<\/li>\\n<li>Birthday Time Off;&nbsp;<\/li>\\n<li>Volunteer Time Off.&nbsp;<\/li>\\n<\/ul>\\n<p>Please send us your CV in English.\u202f&nbsp;<br \/>Only short-listed applicants will be contacted.&nbsp;<\/p>\\n<p>All applications will be treated as strictly confidential.<\/p>\",\"ats_external_id\":\"BG-1111\",\"location\":\"Sofia, Sofia\",\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":\"\",\"salary_currency\":null,\"updated_at\":\"2026-10-26T14:10:08.538+02:00\",\"created_at\":\"2026-10-26T14:06:13.743+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTEx?\",\"apply_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTEx\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-bulgaria\",\"internal_job_listing\":\"1\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"123\",\"campaign_id\":\"1109\",\"campaign_title\":\"MSFT Inside Sales AM \/ Ukrainian \/ Sofia\",\"campaign_type\":\"job_application\",\"job_title\":\"Inside Sales Account Manager with Polish\",\"street\":null,\"address\":null,\"city\":\"Sofia\",\"state\":\"Sofia City Province\",\"postal_code\":null,\"region\":\"Sofia\",\"country\":\"Bulgaria\",\"short_description\":\"Apply with Concentrix!\",\"long_description\":\"<p>At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world&rsquo;s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we&rsquo;re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.<\/p>\\n<p><br \/>We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.<\/p>\\n<p><strong>Duties and Responsibilities<\/strong><\/p>\\n<ul>\\n<li>Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationships.<\/li>\\n<li>Quarterback sales from lead to purchase; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections, and negotiating success.<\/li>\\n<li>Engage with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with Microsoft's leading cloud technologies.<\/li>\\n<li>Obsess over Microsoft&rsquo;s customers and prospects to deliver a world-class customer engagement experience.<\/li>\\n<li>Secure customer wins for Microsoft Cloud: Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection Managers<\/li>\\n<li>Position competitive offerings and solutions in the context of customer needs and experiences<\/li>\\n<li>Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft&rsquo;s technologies.<\/li>\\n<li>Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g., BANT (budget, authority, need and timeline)<\/li>\\n<li>Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline and usage for the products and solutions in scope; contact 200 leads and create 30 Opportunities per month; maintain high daily activity, minimum ~60-90 activities\/day<\/li>\\n<li>Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage Microsoft customers.<\/li>\\n<li>Collect feedback from customers and articulate it back to the business: &ldquo;Voice of customer.&rdquo;<\/li>\\n<li>Hybrid role - Mon - Fri 09:00 - 18:00<br \/><br \/><strong>Requirements:<\/strong><\/li>\\n<li>High school diploma required; Bachelor&rsquo;s degree preferred.<\/li>\\n<li>2-3+ years&rsquo; sales experience with a proven track record of success is required. Minimum 1 year IT industry experience required. Minimum 1 year sales account management or customer management experience required.<\/li>\\n<li>Familiarity with modern sales techniques and tools, including experience from retail sales, corporate internships, or entrepreneurial programs.<\/li>\\n<li>Experience working with or selling Azure, Office 365, Dynamics 365, or similar solutions preferred.<\/li>\\n<li>Microsoft Fundamentals certification on Azure\/Modern Workplace\/BizApps is preferred<\/li>\\n<li>A self-starter with a track record of outstanding performance and achieving goals. Ability to work independently &ndash; drives own personal performance, takes ownership of training and skill enhancement, seek continuous quality improvement.<\/li>\\n<li>Strong interpersonal skills, excellent oral, written and verbal business communications skills. Ability to successfully communicate with contacts via the phone (cold calling and established relationship), email, video and presentations<\/li>\\n<li>General knowledge of the IT industry (with minimum 1 year proven industry experience), with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately<\/li>\\n<li>Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration<\/li>\\n<li>Solid time management skills and ability to work independently or under supervision with a high level of integrity<\/li>\\n<li>Experience using Microsoft Office Suite applications, Windows OS and Client Relationship Management (CRM) system(s) such as Dynamics 365, SalesForce etc.<\/li>\\n<li>Passion for cloud technologies and changing the world<\/li>\\n<li>Language skills:\\n<ul>\\n<li><strong>English: Intermediate or Fluent (verbal and written)<\/strong><\/li>\\n<li><strong>Polish: Fluent or Native (verbal and written)<\/strong><\/li>\\n<\/ul>\\n<\/li>\\n<\/ul>\\n<p><strong>What we offer:<\/strong>&nbsp;<\/p>\\n<ul>\\n<li>Friendly multicultural and multilingual environment;&nbsp;<\/li>\\n<li>Mentoring, training, and career development programs;&nbsp;<\/li>\\n<li>Happiness programs and internal social events;&nbsp;<\/li>\\n<li>Additional health care package;&nbsp;<\/li>\\n<li>Benefits and discounts - food vouchers, Multisport card, etc.;&nbsp;<\/li>\\n<li>Birthday Time Off;&nbsp;<\/li>\\n<li>Volunteer Time Off.&nbsp;<\/li>\\n<\/ul>\\n<p>Please send us your CV in English.\u202f&nbsp;<br \/>Only short-listed applicants will be contacted.&nbsp;<\/p>\\n<p>All applications will be treated as strictly confidential.<\/p>\",\"ats_external_id\":\"BG-1109\",\"location\":\"Sofia, Sofia\",\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":\"\",\"salary_currency\":null,\"updated_at\":\"2026-10-29T11:19:42.460+02:00\",\"created_at\":\"2026-10-26T13:49:48.492+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTA5?\",\"apply_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTA5\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-bulgaria\",\"internal_job_listing\":\"1\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"124\",\"campaign_id\":\"1107\",\"campaign_title\":\"MSFT Inside Sales AM \/ Hungarian \/ Sofia\",\"campaign_type\":\"job_application\",\"job_title\":\"Inside Sales Account Manager with Hungarian \",\"street\":null,\"address\":null,\"city\":\"Sofia\",\"state\":\"Sofia City Province\",\"postal_code\":null,\"region\":\"Sofia\",\"country\":\"Bulgaria\",\"short_description\":\"Apply with Concentrix!\",\"long_description\":\"<p>At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world&rsquo;s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we&rsquo;re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.<\/p>\\n<p><br \/>We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.<\/p>\\n<p><strong>Duties and Responsibilities<\/strong><\/p>\\n<ul>\\n<li>Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationships.<\/li>\\n<li>Quarterback sales from lead to purchase; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections, and negotiating success.<\/li>\\n<li>Engage with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with Microsoft's leading cloud technologies.<\/li>\\n<li>Obsess over Microsoft&rsquo;s customers and prospects to deliver a world-class customer engagement experience.<\/li>\\n<li>Secure customer wins for Microsoft Cloud: Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection Managers<\/li>\\n<li>Position competitive offerings and solutions in the context of customer needs and experiences<\/li>\\n<li>Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft&rsquo;s technologies.<\/li>\\n<li>Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g., BANT (budget, authority, need and timeline)<\/li>\\n<li>Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline and usage for the products and solutions in scope; contact 200 leads and create 30 Opportunities per month; maintain high daily activity, minimum ~60-90 activities\/day<\/li>\\n<li>Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage Microsoft customers.<\/li>\\n<li>Collect feedback from customers and articulate it back to the business: &ldquo;Voice of customer.&rdquo;<\/li>\\n<li>Hybrid role - Mon - Fri 09:00 - 18:00<br \/><br \/><strong>Requirements:<\/strong><\/li>\\n<li>High school diploma required; Bachelor&rsquo;s degree preferred.<\/li>\\n<li>2-3+ years&rsquo; sales experience with a proven track record of success is required. 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Ability to successfully communicate with contacts via the phone (cold calling and established relationship), email, video and presentations<\/li>\\n<li>General knowledge of the IT industry (with minimum 1 year proven industry experience), with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately<\/li>\\n<li>Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration<\/li>\\n<li>Solid time management skills and ability to work independently or under supervision with a high level of integrity<\/li>\\n<li>Experience using Microsoft Office Suite applications, Windows OS and Client Relationship Management (CRM) system(s) such as Dynamics 365, SalesForce etc.<\/li>\\n<li>Passion for cloud technologies and changing the world<\/li>\\n<li>Language skills:\\n<ul>\\n<li><strong>English: Intermediate or Fluent (verbal and written)<\/strong><\/li>\\n<li><strong>Hungarian: Fluent or Native (verbal and written)<\/strong><\/li>\\n<\/ul>\\n<\/li>\\n<\/ul>\\n<p><strong>What we offer:<\/strong>&nbsp;<\/p>\\n<ul>\\n<li>Friendly multicultural and multilingual environment;&nbsp;<\/li>\\n<li>Mentoring, training, and career development programs;&nbsp;<\/li>\\n<li>Happiness programs and internal social events;&nbsp;<\/li>\\n<li>Additional health care package;&nbsp;<\/li>\\n<li>Benefits and discounts - food vouchers, Multisport card, etc.;&nbsp;<\/li>\\n<li>Birthday Time Off;&nbsp;<\/li>\\n<li>Volunteer Time Off.&nbsp;<\/li>\\n<\/ul>\\n<p>Please send us your CV in English.\u202f&nbsp;<br \/>Only short-listed applicants will be contacted.&nbsp;<\/p>\\n<p>All applications will be treated as strictly confidential.<\/p>\",\"ats_external_id\":\"BG-1107\",\"location\":\"Sofia, Sofia\",\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":\"\",\"salary_currency\":null,\"updated_at\":\"2026-10-26T14:09:22.578+02:00\",\"created_at\":\"2026-10-26T13:42:10.509+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTA3?\",\"apply_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTA3\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-bulgaria\",\"internal_job_listing\":\"1\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"125\",\"campaign_id\":\"1106\",\"campaign_title\":\"MSFT Inside Sales AM \/ Czech or Slovak \/ Sofia\",\"campaign_type\":\"job_application\",\"job_title\":\"Inside Sales Account Manager with Czech or Slovak\",\"street\":null,\"address\":null,\"city\":\"Sofia\",\"state\":\"Sofia City Province\",\"postal_code\":null,\"region\":\"Sofia\",\"country\":\"Bulgaria\",\"short_description\":\"Apply with Concentrix!\",\"long_description\":\"<p>At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world&rsquo;s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we&rsquo;re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.<\/p>\\n<p><br \/>We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.<\/p>\\n<p><strong>Duties and Responsibilities<\/strong><\/p>\\n<ul>\\n<li>Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationships.<\/li>\\n<li>Quarterback sales from lead to purchase; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections, and negotiating success.<\/li>\\n<li>Engage with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with Microsoft's leading cloud technologies.<\/li>\\n<li>Obsess over Microsoft&rsquo;s customers and prospects to deliver a world-class customer engagement experience.<\/li>\\n<li>Secure customer wins for Microsoft Cloud: Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection Managers<\/li>\\n<li>Position competitive offerings and solutions in the context of customer needs and experiences<\/li>\\n<li>Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft&rsquo;s technologies.<\/li>\\n<li>Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g., BANT (budget, authority, need and timeline)<\/li>\\n<li>Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline and usage for the products and solutions in scope; contact 200 leads and create 30 Opportunities per month; maintain high daily activity, minimum ~60-90 activities\/day<\/li>\\n<li>Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage Microsoft customers.<\/li>\\n<li>Collect feedback from customers and articulate it back to the business: &ldquo;Voice of customer.&rdquo;<\/li>\\n<li>Hybrid role - Mon - Fri 09:00 - 18:00<br \/><br \/><strong>Requirements:<\/strong><\/li>\\n<li>High school diploma required; Bachelor&rsquo;s degree preferred.<\/li>\\n<li>2-3+ years&rsquo; sales experience with a proven track record of success is required. 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Ability to successfully communicate with contacts via the phone (cold calling and established relationship), email, video and presentations<\/li>\\n<li>General knowledge of the IT industry (with minimum 1 year proven industry experience), with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately<\/li>\\n<li>Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration<\/li>\\n<li>Solid time management skills and ability to work independently or under supervision with a high level of integrity<\/li>\\n<li>Experience using Microsoft Office Suite applications, Windows OS and Client Relationship Management (CRM) system(s) such as Dynamics 365, SalesForce etc.<\/li>\\n<li>Passion for cloud technologies and changing the world<\/li>\\n<li>Language skills:\\n<ul>\\n<li><strong>English: Intermediate or Fluent (verbal and written)<\/strong><\/li>\\n<li><strong>Czech or Slovak: Fluent or Native (verbal and written)<\/strong><\/li>\\n<\/ul>\\n<\/li>\\n<\/ul>\\n<p><strong>What we offer:<\/strong>&nbsp;<\/p>\\n<ul>\\n<li>Friendly multicultural and multilingual environment;&nbsp;<\/li>\\n<li>Mentoring, training, and career development programs;&nbsp;<\/li>\\n<li>Happiness programs and internal social events;&nbsp;<\/li>\\n<li>Additional health care package;&nbsp;<\/li>\\n<li>Benefits and discounts - food vouchers, Multisport card, etc.;&nbsp;<\/li>\\n<li>Birthday Time Off;&nbsp;<\/li>\\n<li>Volunteer Time Off.&nbsp;<\/li>\\n<\/ul>\\n<p>Please send us your CV in English.\u202f&nbsp;<br \/>Only short-listed applicants will be contacted.&nbsp;<\/p>\\n<p>All applications will be treated as strictly confidential.<\/p>\",\"ats_external_id\":\"BG-1106\",\"location\":\"Sofia, Sofia\",\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":\"\",\"salary_currency\":null,\"updated_at\":\"2026-10-26T14:08:32.413+02:00\",\"created_at\":\"2026-10-26T13:41:41.279+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTA2?\",\"apply_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTA2\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-bulgaria\",\"internal_job_listing\":\"1\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"1\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"126\",\"campaign_id\":\"1105\",\"campaign_title\":\"MSFT Inside Sales AM \/ Greek \/ Sofia\",\"campaign_type\":\"job_application\",\"job_title\":\"Inside Sales Account Manager with Polish\",\"street\":null,\"address\":null,\"city\":\"Sofia\",\"state\":\"Sofia City Province\",\"postal_code\":null,\"region\":\"Sofia\",\"country\":\"Bulgaria\",\"short_description\":\"Apply with Concentrix!\",\"long_description\":\"<p>At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world&rsquo;s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we&rsquo;re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.<\/p>\\n<p><br \/>We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.<\/p>\\n<p><strong>Duties and Responsibilities<\/strong><\/p>\\n<ul>\\n<li>Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationships.<\/li>\\n<li>Quarterback sales from lead to purchase; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections, and negotiating success.<\/li>\\n<li>Engage with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with Microsoft's leading cloud technologies.<\/li>\\n<li>Obsess over Microsoft&rsquo;s customers and prospects to deliver a world-class customer engagement experience.<\/li>\\n<li>Secure customer wins for Microsoft Cloud: Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection Managers<\/li>\\n<li>Position competitive offerings and solutions in the context of customer needs and experiences<\/li>\\n<li>Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft&rsquo;s technologies.<\/li>\\n<li>Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g., BANT (budget, authority, need and timeline)<\/li>\\n<li>Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline and usage for the products and solutions in scope; contact 200 leads and create 30 Opportunities per month; maintain high daily activity, minimum ~60-90 activities\/day<\/li>\\n<li>Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage Microsoft customers.<\/li>\\n<li>Collect feedback from customers and articulate it back to the business: &ldquo;Voice of customer.&rdquo;<\/li>\\n<li>Hybrid role - Mon - Fri 09:00 - 18:00<br \/><br \/><strong>Requirements:<\/strong><\/li>\\n<li>High school diploma required; Bachelor&rsquo;s degree preferred.<\/li>\\n<li>2-3+ years&rsquo; sales experience with a proven track record of success is required. 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Ability to successfully communicate with contacts via the phone (cold calling and established relationship), email, video and presentations<\/li>\\n<li>General knowledge of the IT industry (with minimum 1 year proven industry experience), with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately<\/li>\\n<li>Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration<\/li>\\n<li>Solid time management skills and ability to work independently or under supervision with a high level of integrity<\/li>\\n<li>Experience using Microsoft Office Suite applications, Windows OS and Client Relationship Management (CRM) system(s) such as Dynamics 365, SalesForce etc.<\/li>\\n<li>Passion for cloud technologies and changing the world<\/li>\\n<li>Language skills:\\n<ul>\\n<li><strong>English: Intermediate or Fluent (verbal and written)<\/strong><\/li>\\n<li><strong>Polish: Fluent or Native (verbal and written)<\/strong><\/li>\\n<\/ul>\\n<\/li>\\n<\/ul>\\n<p><strong>What we offer:<\/strong>&nbsp;<\/p>\\n<ul>\\n<li>Friendly multicultural and multilingual environment;&nbsp;<\/li>\\n<li>Mentoring, training, and career development programs;&nbsp;<\/li>\\n<li>Happiness programs and internal social events;&nbsp;<\/li>\\n<li>Additional health care package;&nbsp;<\/li>\\n<li>Benefits and discounts - food vouchers, Multisport card, etc.;&nbsp;<\/li>\\n<li>Birthday Time Off;&nbsp;<\/li>\\n<li>Volunteer Time Off.&nbsp;<\/li>\\n<\/ul>\\n<p>Please send us your CV in English.\u202f&nbsp;<br \/>Only short-listed applicants will be contacted.&nbsp;<\/p>\\n<p>All applications will be treated as strictly confidential.<\/p>\",\"ats_external_id\":\"BG-1105\",\"location\":\"Sofia, Sofia\",\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":\"\",\"salary_currency\":null,\"updated_at\":\"2026-10-29T11:20:18.608+02:00\",\"created_at\":\"2026-10-26T13:41:18.966+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTA1?\",\"apply_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTA1\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-bulgaria\",\"internal_job_listing\":\"1\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"127\",\"campaign_id\":\"1103\",\"campaign_title\":\"MSFT Inside Sales AM \/ English \/ Sofia\",\"campaign_type\":\"job_application\",\"job_title\":\"Inside Sales Account Manager with English\",\"street\":null,\"address\":null,\"city\":\"Sofia\",\"state\":\"Sofia City Province\",\"postal_code\":null,\"region\":\"Sofia\",\"country\":\"Bulgaria\",\"short_description\":\"Apply with Concentrix!\",\"long_description\":\"<p>At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world&rsquo;s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we&rsquo;re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.<\/p>\\n<p><br \/>We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.<\/p>\\n<p><strong>Duties and Responsibilities<\/strong><\/p>\\n<ul>\\n<li>Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationships.<\/li>\\n<li>Quarterback sales from lead to purchase; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections, and negotiating success.<\/li>\\n<li>Engage with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with Microsoft's leading cloud technologies.<\/li>\\n<li>Obsess over Microsoft&rsquo;s customers and prospects to deliver a world-class customer engagement experience.<\/li>\\n<li>Secure customer wins for Microsoft Cloud: Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection Managers<\/li>\\n<li>Position competitive offerings and solutions in the context of customer needs and experiences<\/li>\\n<li>Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft&rsquo;s technologies.<\/li>\\n<li>Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g., BANT (budget, authority, need and timeline)<\/li>\\n<li>Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline and usage for the products and solutions in scope; contact 200 leads and create 30 Opportunities per month; maintain high daily activity, minimum ~60-90 activities\/day<\/li>\\n<li>Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage Microsoft customers.<\/li>\\n<li>Collect feedback from customers and articulate it back to the business: &ldquo;Voice of customer.&rdquo;<\/li>\\n<li>Hybrid role - Mon - Fri 09:00 - 18:00<br \/><br \/><strong>Requirements:<\/strong><\/li>\\n<li>High school diploma required; Bachelor&rsquo;s degree preferred.<\/li>\\n<li>2-3+ years&rsquo; sales experience with a proven track record of success is required. Minimum 1 year IT industry experience required. Minimum 1 year sales account management or customer management experience required.<\/li>\\n<li>Familiarity with modern sales techniques and tools, including experience from retail sales, corporate internships, or entrepreneurial programs.<\/li>\\n<li>Experience working with or selling Azure, Office 365, Dynamics 365, or similar solutions preferred.<\/li>\\n<li>Microsoft Fundamentals certification on Azure\/Modern Workplace\/BizApps is preferred<\/li>\\n<li>A self-starter with a track record of outstanding performance and achieving goals. Ability to work independently &ndash; drives own personal performance, takes ownership of training and skill enhancement, seek continuous quality improvement.<\/li>\\n<li>Strong interpersonal skills, excellent oral, written and verbal business communications skills. Ability to successfully communicate with contacts via the phone (cold calling and established relationship), email, video and presentations<\/li>\\n<li>General knowledge of the IT industry (with minimum 1 year proven industry experience), with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately<\/li>\\n<li>Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration<\/li>\\n<li>Solid time management skills and ability to work independently or under supervision with a high level of integrity<\/li>\\n<li>Experience using Microsoft Office Suite applications, Windows OS and Client Relationship Management (CRM) system(s) such as Dynamics 365, SalesForce etc.<\/li>\\n<li>Passion for cloud technologies and changing the world<\/li>\\n<li>Language skills:\\n<ul>\\n<li><strong>English: Intermediate or Fluent (verbal and written)<\/strong><\/li>\\n<\/ul>\\n<\/li>\\n<\/ul>\\n<p><strong>What we offer:<\/strong>&nbsp;<\/p>\\n<ul>\\n<li>Friendly multicultural and multilingual environment;&nbsp;<\/li>\\n<li>Mentoring, training, and career development programs;&nbsp;<\/li>\\n<li>Happiness programs and internal social events;&nbsp;<\/li>\\n<li>Additional health care package;&nbsp;<\/li>\\n<li>Benefits and discounts - food vouchers, Multisport card, etc.;&nbsp;<\/li>\\n<li>Birthday Time Off;&nbsp;<\/li>\\n<li>Volunteer Time Off.&nbsp;<\/li>\\n<\/ul>\\n<p>Please send us your CV in English.\u202f&nbsp;<br \/>Only short-listed applicants will be contacted.&nbsp;<\/p>\\n<p>All applications will be treated as strictly confidential.<\/p>\",\"ats_external_id\":\"BG-1103\",\"location\":\"Sofia, Sofia\",\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":\"\",\"salary_currency\":null,\"updated_at\":\"2026-10-27T01:59:03.452+02:00\",\"created_at\":\"2026-10-26T13:40:19.892+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTAz?\",\"apply_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTAz\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-bulgaria\",\"internal_job_listing\":\"1\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"1\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"128\",\"campaign_id\":\"1102\",\"campaign_title\":\"MSFT Inside Sales AM \/ Polish \/ Sofia\",\"campaign_type\":\"job_application\",\"job_title\":\"Inside Sales Account Manager with Polish\",\"street\":null,\"address\":null,\"city\":\"Sofia\",\"state\":\"Sofia City Province\",\"postal_code\":null,\"region\":\"Sofia\",\"country\":\"Bulgaria\",\"short_description\":\"Apply with Concentrix!\",\"long_description\":\"<p>At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world&rsquo;s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we&rsquo;re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.<\/p>\\n<p><br \/>We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.<\/p>\\n<p><strong>Duties and Responsibilities<\/strong><\/p>\\n<ul>\\n<li>Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationships.<\/li>\\n<li>Quarterback sales from lead to purchase; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections, and negotiating success.<\/li>\\n<li>Engage with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with Microsoft's leading cloud technologies.<\/li>\\n<li>Obsess over Microsoft&rsquo;s customers and prospects to deliver a world-class customer engagement experience.<\/li>\\n<li>Secure customer wins for Microsoft Cloud: Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection Managers<\/li>\\n<li>Position competitive offerings and solutions in the context of customer needs and experiences<\/li>\\n<li>Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft&rsquo;s technologies.<\/li>\\n<li>Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g., BANT (budget, authority, need and timeline)<\/li>\\n<li>Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline and usage for the products and solutions in scope; contact 200 leads and create 30 Opportunities per month; maintain high daily activity, minimum ~60-90 activities\/day<\/li>\\n<li>Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage Microsoft customers.<\/li>\\n<li>Collect feedback from customers and articulate it back to the business: &ldquo;Voice of customer.&rdquo;<\/li>\\n<li>Hybrid role - Mon - Fri 09:00 - 18:00<br \/><br \/><strong>Requirements:<\/strong><\/li>\\n<li>High school diploma required; Bachelor&rsquo;s degree preferred.<\/li>\\n<li>2-3+ years&rsquo; sales experience with a proven track record of success is required. Minimum 1 year IT industry experience required. Minimum 1 year sales account management or customer management experience required.<\/li>\\n<li>Familiarity with modern sales techniques and tools, including experience from retail sales, corporate internships, or entrepreneurial programs.<\/li>\\n<li>Experience working with or selling Azure, Office 365, Dynamics 365, or similar solutions preferred.<\/li>\\n<li>Microsoft Fundamentals certification on Azure\/Modern Workplace\/BizApps is preferred<\/li>\\n<li>A self-starter with a track record of outstanding performance and achieving goals. Ability to work independently &ndash; drives own personal performance, takes ownership of training and skill enhancement, seek continuous quality improvement.<\/li>\\n<li>Strong interpersonal skills, excellent oral, written and verbal business communications skills. Ability to successfully communicate with contacts via the phone (cold calling and established relationship), email, video and presentations<\/li>\\n<li>General knowledge of the IT industry (with minimum 1 year proven industry experience), with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately<\/li>\\n<li>Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration<\/li>\\n<li>Solid time management skills and ability to work independently or under supervision with a high level of integrity<\/li>\\n<li>Experience using Microsoft Office Suite applications, Windows OS and Client Relationship Management (CRM) system(s) such as Dynamics 365, SalesForce etc.<\/li>\\n<li>Passion for cloud technologies and changing the world<\/li>\\n<li>Language skills:\\n<ul>\\n<li><strong>English: Intermediate or Fluent (verbal and written)<\/strong><\/li>\\n<li><strong>Polish: Fluent or Native (verbal and written)<\/strong><\/li>\\n<\/ul>\\n<\/li>\\n<\/ul>\\n<p><strong>What we offer:<\/strong>&nbsp;<\/p>\\n<ul>\\n<li>Friendly multicultural and multilingual environment;&nbsp;<\/li>\\n<li>Mentoring, training, and career development programs;&nbsp;<\/li>\\n<li>Happiness programs and internal social events;&nbsp;<\/li>\\n<li>Additional health care package;&nbsp;<\/li>\\n<li>Benefits and discounts - food vouchers, Multisport card, etc.;&nbsp;<\/li>\\n<li>Birthday Time Off;&nbsp;<\/li>\\n<li>Volunteer Time Off.&nbsp;<\/li>\\n<\/ul>\\n<p>Please send us your CV in English.\u202f&nbsp;<br \/>Only short-listed applicants will be contacted.&nbsp;<\/p>\\n<p>All applications will be treated as strictly confidential.<\/p>\",\"ats_external_id\":\"BG-1102\",\"location\":\"Sofia, Sofia\",\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":\"\",\"salary_currency\":null,\"updated_at\":\"2026-10-29T11:21:11.102+02:00\",\"created_at\":\"2026-10-26T13:39:26.119+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTAy?\",\"apply_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTAy\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-bulgaria\",\"internal_job_listing\":\"1\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"1637\",\"campaign_id\":\"1244\",\"campaign_title\":\"GTM \/ DE \/ WUP \/ CDS QS_new\",\"campaign_type\":\"job_application\",\"job_title\":\"Quereinsteiger (m\/w\/d) im Bankservice\",\"street\":\"Friedrichstra\u00dfe 51\",\"address\":\"Friedrichstra\u00dfe 51\",\"city\":\"Wuppertal\",\"state\":null,\"postal_code\":\"42105\",\"region\":\"Nordrhein-Westfalen\",\"country\":\"Germany\",\"short_description\":\"Bewirb dich jetzt in Wuppertal!\",\"long_description\":\"<h3><strong>Powering what's next.<\/strong><\/h3>\\n<p><strong><img src=\\\"https:\/\/i.imgur.com\/kHDOAbz.png\\\" alt=\\\"\\\" width=\\\"300\\\" height=\\\"160\\\" \/><\/strong><\/p>\\n<p><strong>Reden kannst du? Das trifft sich gut!<br \/><\/strong>Den Rest bringen wir dir bei. Starte jetzt als <strong>Quereinsteiger (m\/w\/d) im Bankservice<\/strong>&nbsp;&ndash; auch ohne Erfahrung.<\/p>\\n<p><strong>Das Wichtigste zuerst<\/strong><\/p>\\n<ul>\\n<li>Basis: 13,90 &euro; brutto\/Stunde<\/li>\\n<li>Zuverdienst durch leistungsorientierte Verg&uuml;tung<\/li>\\n<li>Start: ab sofort<\/li>\\n<li>Arbeitsort: Wuppertal<\/li>\\n<li>Vollzeit oder Teilzeit &ndash; ab 20 Std.\/Woche<\/li>\\n<li>Servicezeiten: Montag - Freitag von 07:00 - 22:00 Uhr, Samstag, Sonn- und Feiertags von 08:00 - 22:00 Uhr<\/li>\\n<li>Inbound<\/li>\\n<li>Quereinsteiger willkommen!<\/li>\\n<li>Unterst&uuml;tzung durch moderne KI-Tools<\/li>\\n<li><strong> <\/strong>Unbefristeter Arbeitsvertrag&nbsp;<\/li>\\n<\/ul>\\n<p><strong>Dein Alltag<\/strong><\/p>\\n<ul>\\n<li><strong>Bearbeite Kundenanfragen und -w&uuml;nsche<\/strong> rund um die Themen Online-Banking, Zahlungsm&ouml;glichkeiten und Sicherheit.<\/li>\\n<li><strong>Leiste Hilfestellung zu den Kundenanliegen<\/strong> und zeige L&ouml;sungsm&ouml;glichkeiten auf.<\/li>\\n<li><strong>Kommuniziere per Telefon oder Chat<\/strong> und gew&auml;hrleiste ein optimales Kundenerlebnis.<\/li>\\n<li><strong>Finde L&ouml;sungen<\/strong> &ndash; auch wenn&rsquo;s mal knifflig wird<\/li>\\n<li><strong>Nutze moderne Tools<\/strong>, die dich smarter und besser machen<\/li>\\n<\/ul>\\n<p>Mal ganz leicht. Mal herausfordernd. Aber immer in Bewegung.<\/p>\\n<p><strong>Das sagen unsere Game-Changer<\/strong><br \/><img src=\\\"https:\/\/i.imgur.com\/FmkKi2P.png\\\" alt=\\\"\\\" width=\\\"120\\\" height=\\\"20\\\" \/> &bdquo;...Concentrix ist ein Unternehmen, das sehr viel Wert darauf legt, dass sich jeder Mitarbeiter wohlf&uuml;hlt und sich angekommen f&uuml;hlt.&ldquo;<\/p>\\n<p>Bei uns bist du nicht einfach &bdquo;eine Stimme&ldquo;. Du bist Teil eines Teams, das sich gegenseitig unterst&uuml;tzt.<\/p>\\n<p><strong>Das bringst du mit<br \/><\/strong>Du brauchst keinen perfekten Lebenslauf.<br \/>Was z&auml;hlt:<\/p>\\n<ul>\\n<li>Du besitzt <strong>sehr gute Deutschkenntnisse<\/strong> in Wort und Schrift.<\/li>\\n<li>Deine <strong>Kommunikation ist wertsch&auml;tzend<\/strong> und auf Augenh&ouml;he.<\/li>\\n<li><strong>Du hast gro&szlig;es Interesse an Finanzthemen<\/strong>.<\/li>\\n<li>Die Servicezeiten (Montag bis Freitag von 07:00 - 22:00 Uhr, Samstag, Sonntag und Feiertag von 08:00 - 22:00 Uhr) kannst du flexibel abdecken.<\/li>\\n<li>Du bist <strong>sicher im Umgang mit einem PC.<\/strong><\/li>\\n<li><strong>Neue Tools und Technologien<\/strong> sind genau dein Ding.<\/li>\\n<li>Du hast Lust <strong>mit unserem Team am Standort in Wuppertal zu arbeiten<\/strong>.<\/li>\\n<\/ul>\\n<p>Erfahrung im Kundenservice und eine abgescjlossene Ausbildung? Super. Aber kein Muss.<\/p>\\n<p><strong>Benefits<br \/><\/strong>Ein Job sollte deinen einzigartigen Lebensstil unterst&uuml;tzen &ndash; und dich weiterbringen.<br \/>Deshalb bekommst du bei uns:<\/p>\\n<ul>\\n<li>Einen <strong>unbefristeten Arbeitsvertrag.<\/strong><\/li>\\n<li>Eine Anstellung in\u202f<strong>Vollzeit oder Teilzeit <\/strong>&ndash; wie es f&uuml;r dich am besten passt.<\/li>\\n<li><strong>Bis zu 27 Urlaubstage<\/strong>, f&uuml;r kleine als auch gro&szlig;e Auszeiten.<\/li>\\n<li>Du startest mit einem <strong>intensiven Vollzeittraining<\/strong>, das von unseren Trainern durchgef&uuml;hrt wird.<\/li>\\n<li>Regelm&auml;&szlig;ige Coachings, Fresh-Ups und <strong>Aufbautrainings &ndash; unterst&uuml;tzt durch smarte Technologien.<\/strong><\/li>\\n<li><strong>Weiterbildungs- und Karrierem&ouml;glichkeiten<\/strong> und das sogar weltweit.<\/li>\\n<li><strong>Kostenlosen Zugang zu LinkedIn Learning<\/strong> &ndash; f&uuml;r dein Wachstum.<\/li>\\n<li>Eine finanzielle Absicherung durch eine <strong>betriebliche Altersvorsorge<\/strong>.<\/li>\\n<li>Eine attraktive Pr&auml;mie von <strong>600&euro; f&uuml;r jeden neuen Mitarbeiter, den du erfolgreich wirbst<\/strong>.<\/li>\\n<li>Eine Vielzahl an Online-Shopping-Rabatten.<\/li>\\n<li>Eine von uns <strong>gef&ouml;rderte Mitgliedschaft bei Wellhub<\/strong> und in ausgew&auml;hlten Fitnessstudios.<\/li>\\n<\/ul>\\n<p><strong>Deine Bewerbung<br \/><\/strong>Wenn das alles nach dem perfekten n&auml;chsten Schritt auf deinem Karriereweg klingt, dann m&ouml;chten wir dich kennenlernen.<\/p>\\n<p>So geht&rsquo;s:<\/p>\\n<ol>\\n<li><strong> \\\"Bewerben\\\"-Button klicken<\/strong><\/li>\\n<li><strong>Daten eingeben<\/strong><\/li>\\n<li><strong>Fertig<\/strong><\/li>\\n<\/ol>\\n<p>Wir melden uns in der Regel innerhalb von 4 Werktagen bei dir.<strong>&nbsp;<\/strong><\/p>\\n<p><strong>Du hast noch Fragen? <\/strong>Unser virtueller Assistenten \\\"Dot\\\" steht dir per WhatsApp unter 01525 7294145 oder &uuml;ber den Facebook-Messenger rund um die Uhr zur Verf&uuml;gung.<\/p>\\n<p><strong>Hier arbeitet unser Team<br \/><\/strong>Concentrix Wuppertal GmbH<br \/>Friedrichstra&szlig;e 51, 42105 Wuppertal<\/p>\\n<div>\\n<div>\\n<p><strong>Concentrix&nbsp;setzt sich f&uuml;r Chancengleichheit ein<\/strong>&nbsp;<\/p>\\n<p><em>Wir sind stolz darauf, als ein Team und ein Unternehmen weltweit vereint zu sein. Wir verpflichten uns, allen Bewerbenden gleiche Einstellungschancen einzur&auml;umen und ein Arbeitsumfeld zu schaffen, das frei von Diskriminierung und Bel&auml;stigung ist. Alle unsere Einstellungspraktiken basieren auf den gesch&auml;ftlichen Erfordernissen, den Stellenanforderungen und den beruflichen Qualifikationen, ohne R&uuml;cksicht auf Herkunft, Alter, Geschlechtsidentit&auml;t, sexuelle Orientierung, Religion, Familienstand oder Elternstatus, nationale Herkunft, Behinderung oder eine andere durch die geltenden nationalen Gesetze gesch&uuml;tzte Klassifizierung.<\/em>&nbsp;<br \/><em>Vielfalt und Chancengleichheit geh&ouml;ren zu den gelebten Grundwerten bei Concentrix. Deshalb sind Bewerbungen von Menschen mit Behinderung ausdr&uuml;cklich erw&uuml;nscht. Schwerbehinderte und Gleichgestellte werden bei gleicher Eignung bevorzugt eingestellt. Hierzu bieten wir individuelle Unterst&uuml;tzung an, um den f&uuml;r dich passenden Arbeitsplatz zu schaffen.<\/em>&nbsp;<\/p>\\n<p><strong>Arbeitserlaubnis<\/strong>&nbsp;<\/p>\\n<p>Gem&auml;&szlig; deutschem Recht werden f&uuml;r diese Stelle nur Bewerber ber&uuml;cksichtigt, die &uuml;ber eine g&uuml;ltige Arbeitserlaubnis in Deutschland verf&uuml;gen.&nbsp;<\/p>\\n<\/div>\\n<p>#EMEACNX<br \/>#AGENTCNX<\/p>\\n<\/div>\",\"ats_external_id\":\"DE-1244\",\"location\":\"Wuppertal, Nordrhein-Westfalen\",\"job_type\":\"part_time\",\"salary\":\"13.90\",\"salary_type\":\"hourly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-26T11:05:01.419+01:00\",\"created_at\":\"2026-10-26T10:28:21.400+01:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-dach1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjQ0?\",\"apply_url\":\"https:\/\/concentrix-dach1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjQ0\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"customer_service\",\"job_industry\":\"banking\",\"contract_type\":\"permanent\",\"locale\":\"de\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-dach1\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"1638\",\"campaign_id\":\"1243\",\"campaign_title\":\"GTM \/ DE \/ WUP \/ CDS KB_new\",\"campaign_type\":\"job_application\",\"job_title\":\"Kundenbetreuer (m\/w\/d) Bank Service\",\"street\":\"Friedrichstra\u00dfe 51\",\"address\":\"Friedrichstra\u00dfe 51\",\"city\":\"Wuppertal\",\"state\":null,\"postal_code\":\"42105\",\"region\":\"Nordrhein-Westfalen\",\"country\":\"Germany\",\"short_description\":\"Bewirb dich jetzt in Wuppertal!\",\"long_description\":\"<h3><strong>Powering what's next.<\/strong><\/h3>\\n<p><strong><img src=\\\"https:\/\/i.imgur.com\/kHDOAbz.png\\\" alt=\\\"\\\" width=\\\"300\\\" height=\\\"160\\\" \/><\/strong><\/p>\\n<p><strong>Reden kannst du? Das trifft sich gut!<br \/><\/strong>Den Rest bringen wir dir bei. Starte jetzt als <strong>Kundenbetreuer (m\/w\/d) im Bank Service<\/strong>&nbsp;&ndash; auch ohne Erfahrung.<\/p>\\n<p><strong>Das Wichtigste zuerst<\/strong><\/p>\\n<ul>\\n<li>Basis: 13,90 &euro; brutto\/Stunde<\/li>\\n<li>Zuverdienst durch leistungsorientierte Verg&uuml;tung<\/li>\\n<li>Start: ab sofort<\/li>\\n<li>Arbeitsort: Wuppertal<\/li>\\n<li>Vollzeit oder Teilzeit &ndash; ab 20 Std.\/Woche<\/li>\\n<li>Servicezeiten: Montag - Freitag von 07:00 - 22:00 Uhr, Samstag, Sonn- und Feiertags von 08:00 - 22:00 Uhr<\/li>\\n<li>Inbound<\/li>\\n<li>Quereinsteiger willkommen!<\/li>\\n<li>Unterst&uuml;tzung durch moderne KI-Tools<\/li>\\n<li><strong> <\/strong>Unbefristeter Arbeitsvertrag&nbsp;<\/li>\\n<\/ul>\\n<p><strong>Dein Alltag<\/strong><\/p>\\n<ul>\\n<li><strong>Bearbeite Kundenanfragen und -w&uuml;nsche<\/strong> rund um die Themen Online-Banking, Zahlungsm&ouml;glichkeiten und Sicherheit.<\/li>\\n<li><strong>Leiste Hilfestellung zu den Kundenanliegen<\/strong> und zeige L&ouml;sungsm&ouml;glichkeiten auf.<\/li>\\n<li><strong>Kommuniziere per Telefon oder Chat<\/strong> und gew&auml;hrleiste ein optimales Kundenerlebnis.<\/li>\\n<li><strong>Finde L&ouml;sungen<\/strong> &ndash; auch wenn&rsquo;s mal knifflig wird<\/li>\\n<li><strong>Nutze moderne Tools<\/strong>, die dich smarter und besser machen<\/li>\\n<\/ul>\\n<p>Mal ganz leicht. Mal herausfordernd. Aber immer in Bewegung.<\/p>\\n<p><strong>Das sagen unsere Game-Changer<\/strong><br \/><img src=\\\"https:\/\/i.imgur.com\/FmkKi2P.png\\\" alt=\\\"\\\" width=\\\"120\\\" height=\\\"20\\\" \/> &bdquo;...Concentrix ist ein Unternehmen, das sehr viel Wert darauf legt, dass sich jeder Mitarbeiter wohlf&uuml;hlt und sich angekommen f&uuml;hlt.&ldquo;<\/p>\\n<p>Bei uns bist du nicht einfach &bdquo;eine Stimme&ldquo;. Du bist Teil eines Teams, das sich gegenseitig unterst&uuml;tzt.<\/p>\\n<p><strong>Das bringst du mit<br \/><\/strong>Du brauchst keinen perfekten Lebenslauf.<br \/>Was z&auml;hlt:<\/p>\\n<ul>\\n<li>Du besitzt <strong>sehr gute Deutschkenntnisse<\/strong> in Wort und Schrift.<\/li>\\n<li>Deine <strong>Kommunikation ist wertsch&auml;tzend<\/strong> und auf Augenh&ouml;he.<\/li>\\n<li><strong>Du hast gro&szlig;es Interesse an Finanzthemen<\/strong>.<\/li>\\n<li>Die Servicezeiten (Montag bis Freitag von 07:00 - 22:00 Uhr, Samstag, Sonntag und Feiertag von 08:00 - 22:00 Uhr) kannst du flexibel abdecken.<\/li>\\n<li>Du bist <strong>sicher im Umgang mit einem PC.<\/strong><\/li>\\n<li><strong>Neue Tools und Technologien<\/strong> sind genau dein Ding.<\/li>\\n<li>Du hast Lust <strong>mit unserem Team am Standort in Wuppertal zu arbeiten<\/strong>.<\/li>\\n<\/ul>\\n<p>Erfahrung im Kundenservice und eine abgescjlossene Ausbildung? Super. Aber kein Muss.<\/p>\\n<p><strong>Benefits<br \/><\/strong>Ein Job sollte deinen einzigartigen Lebensstil unterst&uuml;tzen &ndash; und dich weiterbringen.<br \/>Deshalb bekommst du bei uns:<\/p>\\n<ul>\\n<li>Einen <strong>unbefristeten Arbeitsvertrag.<\/strong><\/li>\\n<li>Eine Anstellung in\u202f<strong>Vollzeit oder Teilzeit <\/strong>&ndash; wie es f&uuml;r dich am besten passt.<\/li>\\n<li><strong>Bis zu 27 Urlaubstage<\/strong>, f&uuml;r kleine als auch gro&szlig;e Auszeiten.<\/li>\\n<li>Du startest mit einem <strong>intensiven Vollzeittraining<\/strong>, das von unseren Trainern durchgef&uuml;hrt wird.<\/li>\\n<li>Regelm&auml;&szlig;ige Coachings, Fresh-Ups und <strong>Aufbautrainings &ndash; unterst&uuml;tzt durch smarte Technologien.<\/strong><\/li>\\n<li><strong>Weiterbildungs- und Karrierem&ouml;glichkeiten<\/strong> und das sogar weltweit.<\/li>\\n<li><strong>Kostenlosen Zugang zu LinkedIn Learning<\/strong> &ndash; f&uuml;r dein Wachstum.<\/li>\\n<li>Eine finanzielle Absicherung durch eine <strong>betriebliche Altersvorsorge<\/strong>.<\/li>\\n<li>Eine attraktive Pr&auml;mie von <strong>600&euro; f&uuml;r jeden neuen Mitarbeiter, den du erfolgreich wirbst<\/strong>.<\/li>\\n<li>Eine Vielzahl an Online-Shopping-Rabatten.<\/li>\\n<li>Eine von uns <strong>gef&ouml;rderte Mitgliedschaft bei Wellhub<\/strong> und in ausgew&auml;hlten Fitnessstudios.<\/li>\\n<\/ul>\\n<p><strong>Deine Bewerbung<br \/><\/strong>Wenn das alles nach dem perfekten n&auml;chsten Schritt auf deinem Karriereweg klingt, dann m&ouml;chten wir dich kennenlernen.<\/p>\\n<p>So geht&rsquo;s:<\/p>\\n<ol>\\n<li><strong> \\\"Bewerben\\\"-Button klicken<\/strong><\/li>\\n<li><strong>Daten eingeben<\/strong><\/li>\\n<li><strong>Fertig<\/strong><\/li>\\n<\/ol>\\n<p>Wir melden uns in der Regel innerhalb von 4 Werktagen bei dir.<strong>&nbsp;<\/strong><\/p>\\n<p><strong>Du hast noch Fragen? <\/strong>Unser virtueller Assistenten \\\"Dot\\\" steht dir per WhatsApp unter 01525 7294145 oder &uuml;ber den Facebook-Messenger rund um die Uhr zur Verf&uuml;gung.<\/p>\\n<p><strong>Hier arbeitet unser Team<br \/><\/strong>Concentrix Wuppertal GmbH<br \/>Friedrichstra&szlig;e 51, 42105 Wuppertal<\/p>\\n<div>\\n<div>\\n<p><strong>Concentrix&nbsp;setzt sich f&uuml;r Chancengleichheit ein<\/strong>&nbsp;<\/p>\\n<p><em>Wir sind stolz darauf, als ein Team und ein Unternehmen weltweit vereint zu sein. Wir verpflichten uns, allen Bewerbenden gleiche Einstellungschancen einzur&auml;umen und ein Arbeitsumfeld zu schaffen, das frei von Diskriminierung und Bel&auml;stigung ist. Alle unsere Einstellungspraktiken basieren auf den gesch&auml;ftlichen Erfordernissen, den Stellenanforderungen und den beruflichen Qualifikationen, ohne R&uuml;cksicht auf Herkunft, Alter, Geschlechtsidentit&auml;t, sexuelle Orientierung, Religion, Familienstand oder Elternstatus, nationale Herkunft, Behinderung oder eine andere durch die geltenden nationalen Gesetze gesch&uuml;tzte Klassifizierung.<\/em>&nbsp;<br \/><em>Vielfalt und Chancengleichheit geh&ouml;ren zu den gelebten Grundwerten bei Concentrix. Deshalb sind Bewerbungen von Menschen mit Behinderung ausdr&uuml;cklich erw&uuml;nscht. Schwerbehinderte und Gleichgestellte werden bei gleicher Eignung bevorzugt eingestellt. Hierzu bieten wir individuelle Unterst&uuml;tzung an, um den f&uuml;r dich passenden Arbeitsplatz zu schaffen.<\/em>&nbsp;<\/p>\\n<p><strong>Arbeitserlaubnis<\/strong>&nbsp;<\/p>\\n<p>Gem&auml;&szlig; deutschem Recht werden f&uuml;r diese Stelle nur Bewerber ber&uuml;cksichtigt, die &uuml;ber eine g&uuml;ltige Arbeitserlaubnis in Deutschland verf&uuml;gen.&nbsp;<\/p>\\n<\/div>\\n<p>#EMEACNX<br \/>#AGENTCNX<\/p>\\n<\/div>\",\"ats_external_id\":\"DE-1243\",\"location\":\"Wuppertal, Nordrhein-Westfalen\",\"job_type\":\"part_time\",\"salary\":\"13.90\",\"salary_type\":\"hourly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-26T11:10:50.223+01:00\",\"created_at\":\"2026-10-26T10:28:09.729+01:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-dach1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjQz?\",\"apply_url\":\"https:\/\/concentrix-dach1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjQz\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"customer_service\",\"job_industry\":\"banking\",\"contract_type\":\"permanent\",\"locale\":\"de\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-dach1\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"475\",\"campaign_id\":\"5329\",\"campaign_title\":\"GTM - Chinese- Cairo (Due Diligence)(Copy - 10\/25\/26  7:44:44)\",\"campaign_type\":\"job_application\",\"job_title\":\"Bilingual Chinese Customer Service & Technical Support Advisor\",\"street\":null,\"address\":null,\"city\":\"Cairo\",\"state\":\"Cairo Governorate\",\"postal_code\":null,\"region\":\"Cairo\",\"country\":\"Egypt\",\"short_description\":\"Join Concentrix Today!\",\"long_description\":\"<div>\\n<p>The Bilingual Chinese Customer Service &amp; Technical Support Advisor interfaces with customers via inbound calls, chats, emails, and online platforms depending on client requirements. This role is responsible for providing exceptional customer service and first-level technical support, resolving routine customer inquiries, troubleshooting issues, and ensuring a positive customer experience.<\/p>\\n<p>This opportunity offers exposure to multiple industries, including Customer Service, Technical Support, Retail, Banking, Telecommunications, and Technology, allowing you to build valuable skills while working in a dynamic, multicultural environment.<\/p>\\n<h2>In this role, you'll:<\/h2>\\n<ul>\\n<li>Deliver outstanding customer service and technical support in Chinese and English through phone, email, and chat channels.<\/li>\\n<li>Assist customers with inquiries, account-related requests, order processing, and technical troubleshooting.<\/li>\\n<li>Diagnose and resolve routine technical issues by following established procedures and knowledge resources.<\/li>\\n<li>Build strong product and service knowledge to provide accurate and confident support.<\/li>\\n<li>Handle customer concerns with professionalism, empathy, and a solution-oriented approach.<\/li>\\n<li>Create positive customer experiences through effective communication and personalized assistance.<\/li>\\n<li>Collaborate with team members and support functions to achieve service and performance goals.<\/li>\\n<\/ul>\\n<h2>Essential Functions \/ Core Responsibilities:<\/h2>\\n<ul>\\n<li>Meet contractual service levels and Key Performance Indicators (KPIs).<\/li>\\n<li>Identify customer needs using effective questioning and troubleshooting techniques.<\/li>\\n<li>Provide accurate information and technical guidance regarding products and services.<\/li>\\n<li>Demonstrate active listening, empathy, and professionalism in all customer interactions.<\/li>\\n<li>Maintain up-to-date knowledge of client products, systems, and processes.<\/li>\\n<li>Accurately document customer interactions and resolutions.<\/li>\\n<li>Contribute to customer satisfaction and continuous improvement initiatives.<\/li>\\n<li>Identify opportunities to recommend additional products or services when appropriate.<\/li>\\n<\/ul>\\n<h2>Candidate Profile:<\/h2>\\n<ul>\\n<li><strong>Chinese language proficiency (B2\/C1 level) required, both spoken and written.<\/strong><\/li>\\n<li><strong>English proficiency (B1 level or above) required.<\/strong><\/li>\\n<li>High school diploma or equivalent required.<\/li>\\n<li>Previous experience in customer service or technical support is an advantage.<\/li>\\n<li>Strong communication and interpersonal skills.<\/li>\\n<li>Ability to troubleshoot and resolve customer concerns effectively.<\/li>\\n<li>Comfortable working in a fast-paced, performance-driven environment.<\/li>\\n<li>Strong multitasking, prioritization, and adaptability skills.<\/li>\\n<li>Basic computer literacy and ability to navigate multiple systems.<\/li>\\n<li>Ability to work independently as well as collaboratively within a team.<\/li>\\n<li>Detail-oriented, dependable, and customer-focused.<\/li>\\n<li>Flexible to work rotating shifts as required.<\/li>\\n<\/ul>\\n<h2>Career Framework Role:<\/h2>\\n<p>The role requires foundational customer service and technical support skills along with product-specific knowledge to perform routine tasks within established processes. Employees receive structured training, coaching, and ongoing development to support performance and career growth.<\/p>\\n<h2>What We Offer:<\/h2>\\n<ul>\\n<li>Competitive Salary<\/li>\\n<li>Transportation Provided<\/li>\\n<li>Medical &amp; Social Insurance<\/li>\\n<li>Fast-track promotion opportunities within 6 months<\/li>\\n<li>Exposure to international clients and diverse industries<\/li>\\n<li>Comprehensive training and development programs<\/li>\\n<li>Supportive, inclusive, and growth-focused work environment<\/li>\\n<\/ul>\\n<h2>Additional Information:<\/h2>\\n<p>Program requirements, responsibilities, and expectations may vary based on operational needs, language support requirements, and client programs.<\/p>\\n<p>\\\"<span data-olk-copy-source=\\\"MessageBody\\\">The employee \/ GC &nbsp;is responsible for complying with information security policies and procedures, protecting the confidentiality, integrity, and availability of information assets, and promptly reporting information security incidents.\\\"<\/span><\/p>\\n<h2>Disclaimer:<\/h2>\\n<p>The above statements describe the general nature and level of work performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.<\/p>\\n<p><strong>Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.<\/strong><\/p>\\n<\/div>\",\"ats_external_id\":\"EG-5329\",\"location\":\"Cairo, Cairo\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-27T03:59:16.956+04:00\",\"created_at\":\"2026-10-25T19:44:44.515+04:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-met1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC81MzI5?\",\"apply_url\":\"https:\/\/concentrix-met1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC81MzI5\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-met1\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"3\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"476\",\"campaign_id\":\"5328\",\"campaign_title\":\"GTM - Japanese- Cairo (Due Diligence)\",\"campaign_type\":\"job_application\",\"job_title\":\"Bilingual Japanese Customer Service & Technical Support Advisor\",\"street\":null,\"address\":null,\"city\":\"Cairo\",\"state\":\"Cairo Governorate\",\"postal_code\":null,\"region\":\"Cairo\",\"country\":\"Egypt\",\"short_description\":\"Join Concentrix Today!\",\"long_description\":\"<div>\\n<p>The Bilingual Japanese Customer Service &amp; Technical Support Advisor interfaces with customers via inbound calls, chats, emails, and online platforms depending on client requirements. This role provides customer service and first-level technical support, assisting customers with inquiries, troubleshooting issues, and resolving routine problems regarding products and services.<\/p>\\n<p>This position offers the opportunity to support globally recognized clients across various industries, including Customer Service, Technical Support, Retail, Banking, Telecommunications, and Technology.<\/p>\\n<h2>In this role, you'll:<\/h2>\\n<ul>\\n<li>Deliver exceptional customer service and technical support in Japanese and English across multiple communication channels.<\/li>\\n<li>Assist customers with product inquiries, account management, order processing, and technical troubleshooting.<\/li>\\n<li>Troubleshoot routine technical issues following established guidelines and procedures.<\/li>\\n<li>Develop strong product and service knowledge to provide accurate and efficient resolutions.<\/li>\\n<li>Handle customer concerns professionally while maintaining a positive and solution-focused attitude.<\/li>\\n<li>Build lasting customer relationships through personalized support and clear communication.<\/li>\\n<li>Collaborate with colleagues to achieve customer satisfaction and operational goals.<\/li>\\n<\/ul>\\n<h2>Essential Functions \/ Core Responsibilities:<\/h2>\\n<ul>\\n<li>Achieve service quality standards and Key Performance Indicators (KPIs).<\/li>\\n<li>Analyze customer concerns and determine appropriate solutions.<\/li>\\n<li>Utilize effective troubleshooting and problem-solving techniques.<\/li>\\n<li>Provide professional, courteous, and empathetic customer support.<\/li>\\n<li>Maintain current knowledge of products, services, systems, and processes.<\/li>\\n<li>Accurately document customer interactions and resolutions.<\/li>\\n<li>Support ongoing customer experience and business improvement initiatives.<\/li>\\n<li>Identify opportunities to offer relevant additional products or services when applicable.<\/li>\\n<\/ul>\\n<h2>Candidate Profile:<\/h2>\\n<ul>\\n<li><strong>Japanese language proficiency (B2\/C1 level) required, both spoken and written.<\/strong><\/li>\\n<li><strong>English proficiency (B1 level or above) required.<\/strong><\/li>\\n<li>High school diploma or equivalent required.<\/li>\\n<li>Previous customer service or technical support experience is preferred.<\/li>\\n<li>Excellent communication and customer engagement skills.<\/li>\\n<li>Strong analytical, troubleshooting, and problem-solving abilities.<\/li>\\n<li>Comfortable working in a fast-paced, performance-oriented environment.<\/li>\\n<li>Strong multitasking and organizational skills.<\/li>\\n<li>Basic computer proficiency and system navigation capability.<\/li>\\n<li>Ability to work independently and collaborate effectively within a team.<\/li>\\n<li>Professional, reliable, and customer-centric mindset.<\/li>\\n<li>Flexible to work rotational schedules when required.<\/li>\\n<\/ul>\\n<h2>Career Framework Role:<\/h2>\\n<p>Each program requires foundational customer service and technical support capabilities, supported by product-specific training. The role operates within established procedures while providing opportunities for continuous learning, development, and career progression.<\/p>\\n<h2>What We Offer:<\/h2>\\n<ul>\\n<li>Competitive Salary<\/li>\\n<li>Transportation Provided<\/li>\\n<li>Medical &amp; Social Insurance<\/li>\\n<li>Fast-track promotion opportunities within 6 months<\/li>\\n<li>Exposure to global customers and multinational clients<\/li>\\n<li>Professional development and learning opportunities<\/li>\\n<li>Supportive, inclusive, and growth-focused work environment<\/li>\\n<\/ul>\\n<h2>Additional Information:<\/h2>\\n<p>Program requirements, responsibilities, and expectations may vary based on operational needs, language support requirements, and client programs.<\/p>\\n<h2>Disclaimer:<\/h2>\\n<p>The above statements describe the general nature and level of work performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.<\/p>\\n<p><strong>Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.<\/strong><\/p>\\n<\/div>\",\"ats_external_id\":\"EG-5328\",\"location\":\"Cairo, Cairo\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-25T20:06:14.940+04:00\",\"created_at\":\"2026-10-25T19:44:42.274+04:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-met1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC81MzI4?\",\"apply_url\":\"https:\/\/concentrix-met1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC81MzI4\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-met1\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"3\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"477\",\"campaign_id\":\"5327\",\"campaign_title\":\"GTM - Chinese- Cairo (Due Diligence)\",\"campaign_type\":\"job_application\",\"job_title\":\"Bilingual Chinese Customer Service & Technical Support Advisor\",\"street\":null,\"address\":null,\"city\":\"Cairo\",\"state\":\"Cairo Governorate\",\"postal_code\":null,\"region\":\"Cairo\",\"country\":\"Egypt\",\"short_description\":\"Join Concentrix Today!\",\"long_description\":\"<div>\\n<p>The Bilingual Chinese Customer Service &amp; Technical Support Advisor interfaces with customers via inbound calls, chats, emails, and online platforms depending on client requirements. This role is responsible for providing exceptional customer service and first-level technical support, resolving routine customer inquiries, troubleshooting issues, and ensuring a positive customer experience.<\/p>\\n<p>This opportunity offers exposure to multiple industries, including Customer Service, Technical Support, Retail, Banking, Telecommunications, and Technology, allowing you to build valuable skills while working in a dynamic, multicultural environment.<\/p>\\n<h2>In this role, you'll:<\/h2>\\n<ul>\\n<li>Deliver outstanding customer service and technical support in Chinese and English through phone, email, and chat channels.<\/li>\\n<li>Assist customers with inquiries, account-related requests, order processing, and technical troubleshooting.<\/li>\\n<li>Diagnose and resolve routine technical issues by following established procedures and knowledge resources.<\/li>\\n<li>Build strong product and service knowledge to provide accurate and confident support.<\/li>\\n<li>Handle customer concerns with professionalism, empathy, and a solution-oriented approach.<\/li>\\n<li>Create positive customer experiences through effective communication and personalized assistance.<\/li>\\n<li>Collaborate with team members and support functions to achieve service and performance goals.<\/li>\\n<\/ul>\\n<h2>Essential Functions \/ Core Responsibilities:<\/h2>\\n<ul>\\n<li>Meet contractual service levels and Key Performance Indicators (KPIs).<\/li>\\n<li>Identify customer needs using effective questioning and troubleshooting techniques.<\/li>\\n<li>Provide accurate information and technical guidance regarding products and services.<\/li>\\n<li>Demonstrate active listening, empathy, and professionalism in all customer interactions.<\/li>\\n<li>Maintain up-to-date knowledge of client products, systems, and processes.<\/li>\\n<li>Accurately document customer interactions and resolutions.<\/li>\\n<li>Contribute to customer satisfaction and continuous improvement initiatives.<\/li>\\n<li>Identify opportunities to recommend additional products or services when appropriate.<\/li>\\n<\/ul>\\n<h2>Candidate Profile:<\/h2>\\n<ul>\\n<li><strong>Chinese language proficiency (B2\/C1 level) required, both spoken and written.<\/strong><\/li>\\n<li><strong>English proficiency (B1 level or above) required.<\/strong><\/li>\\n<li>High school diploma or equivalent required.<\/li>\\n<li>Previous experience in customer service or technical support is an advantage.<\/li>\\n<li>Strong communication and interpersonal skills.<\/li>\\n<li>Ability to troubleshoot and resolve customer concerns effectively.<\/li>\\n<li>Comfortable working in a fast-paced, performance-driven environment.<\/li>\\n<li>Strong multitasking, prioritization, and adaptability skills.<\/li>\\n<li>Basic computer literacy and ability to navigate multiple systems.<\/li>\\n<li>Ability to work independently as well as collaboratively within a team.<\/li>\\n<li>Detail-oriented, dependable, and customer-focused.<\/li>\\n<li>Flexible to work rotating shifts as required.<\/li>\\n<\/ul>\\n<h2>Career Framework Role:<\/h2>\\n<p>The role requires foundational customer service and technical support skills along with product-specific knowledge to perform routine tasks within established processes. Employees receive structured training, coaching, and ongoing development to support performance and career growth.<\/p>\\n<h2>What We Offer:<\/h2>\\n<ul>\\n<li>Competitive Salary<\/li>\\n<li>Transportation Provided<\/li>\\n<li>Medical &amp; Social Insurance<\/li>\\n<li>Fast-track promotion opportunities within 6 months<\/li>\\n<li>Exposure to international clients and diverse industries<\/li>\\n<li>Comprehensive training and development programs<\/li>\\n<li>Supportive, inclusive, and growth-focused work environment<\/li>\\n<\/ul>\\n<h2>Additional Information:<\/h2>\\n<p>Program requirements, responsibilities, and expectations may vary based on operational needs, language support requirements, and client programs.<\/p>\\n<p>\\\"<span data-olk-copy-source=\\\"MessageBody\\\">The employee \/ GC &nbsp;is responsible for complying with information security policies and procedures, protecting the confidentiality, integrity, and availability of information assets, and promptly reporting information security incidents.\\\"<\/span><\/p>\\n<h2>Disclaimer:<\/h2>\\n<p>The above statements describe the general nature and level of work performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.<\/p>\\n<p><strong>Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.<\/strong><\/p>\\n<\/div>\",\"ats_external_id\":\"EG-5327\",\"location\":\"Cairo, Cairo\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-27T03:59:16.943+04:00\",\"created_at\":\"2026-10-25T19:15:16.657+04:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-met1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC81MzI3?\",\"apply_url\":\"https:\/\/concentrix-met1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC81MzI3\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"customer_service\",\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-met1\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"3\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"478\",\"campaign_id\":\"5324\",\"campaign_title\":\"GTM EN (Weekend Shifts)\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Service Associate - English Speakers - Weekend Shift\",\"street\":null,\"address\":null,\"city\":\"Cairo\",\"state\":\"Cairo Governorate\",\"postal_code\":null,\"region\":\"Cairo\",\"country\":\"Egypt\",\"short_description\":\"Join Concentrix Today!\",\"long_description\":\"<div>\\n<p>Advisor I, Weekend Customer Support, interfaces with customers via inbound calls, chats, emails, outbound communications, or through the Internet depending on client requirements. This position provides customer service support and resolution of routine customer concerns regarding clients&rsquo; products or services.<\/p>\\n<p>This opportunity is ideal for English speakers seeking a weekend-only schedule while gaining valuable experience in customer service, technical support, retail, telecommunications, banking, sales, and other dynamic industries.<\/p>\\n<h2>In this role, you'll:<\/h2>\\n<ul>\\n<li>Be the friendly voice of leading brands, delivering high-quality support through phone, email, and chat.<\/li>\\n<li>Assist customers with inquiries, order processing, troubleshooting, and guidance.<\/li>\\n<li>Build strong knowledge of products and services to provide accurate and confident support.<\/li>\\n<li>Handle customer concerns with professionalism, empathy, and a solution-oriented approach.<\/li>\\n<li>Create positive customer experiences through personalized assistance and effective communication.<\/li>\\n<li>Collaborate with teammates to achieve service excellence and performance goals.<\/li>\\n<\/ul>\\n<h2>Essential Functions \/ Core Responsibilities:<\/h2>\\n<ul>\\n<li>Deliver exceptional customer experience while meeting required quality standards.<\/li>\\n<li>Ensure service delivery meets contractual Key Performance Indicators (KPIs).<\/li>\\n<li>Identify customer needs through active listening and effective probing techniques.<\/li>\\n<li>Resolve routine customer issues while following established procedures and guidelines.<\/li>\\n<li>Maintain accurate customer records and account documentation.<\/li>\\n<li>Stay updated on products, services, policies, and processes.<\/li>\\n<li>Participate in coaching, training sessions, and continuous improvement initiatives.<\/li>\\n<li>Identify opportunities to recommend relevant products or services when appropriate.<\/li>\\n<\/ul>\\n<h2>Candidate Profile:<\/h2>\\n<ul>\\n<li>Fluent English speakers (B2 level or above).<\/li>\\n<li>High school diploma or equivalent required.<\/li>\\n<li>Previous customer service experience is a plus but not mandatory.<\/li>\\n<li>Excellent communication and interpersonal skills.<\/li>\\n<li>Strong customer-focus and problem-solving abilities.<\/li>\\n<li>Basic computer skills and ability to navigate multiple systems.<\/li>\\n<li>Ability to multitask and work effectively in a fast-paced environment.<\/li>\\n<li>Reliable, professional, and detail-oriented.<\/li>\\n<li>Availability to work <strong>weekends only (Saturday &amp; Sunday)<\/strong>.<\/li>\\n<li>Ability to work both independently and as part of a team.<\/li>\\n<\/ul>\\n<h2>Work Schedule:<\/h2>\\n<ul>\\n<li>Weekend shifts only: <strong>Saturday &amp; Sunday<\/strong><\/li>\\n<li>Shift timings will be assigned based on business requirements.<\/li>\\n<\/ul>\\n<h2>Career Framework Role:<\/h2>\\n<p>Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures supporting continuous learning and career development.<\/p>\\n<h2>What We Offer:<\/h2>\\n<ul>\\n<li>Competitive Salary<\/li>\\n<li>Transportation Provided<\/li>\\n<li>Medical &amp; Social Insurance<\/li>\\n<li>Fast-track promotion opportunities<\/li>\\n<li>Exposure to multiple industries and global brands<\/li>\\n<li>Paid Training<\/li>\\n<li>Supportive, inclusive, and growth-focused work environment<\/li>\\n<\/ul>\\n<h2>Additional Information:<\/h2>\\n<p>Program requirements, responsibilities, and expectations may vary based on operational needs and client requirements.<\/p>\\n<p><span data-olk-copy-source=\\\"MessageBody\\\">The employee \/ GC &nbsp;is responsible for complying with information security policies and procedures, protecting the confidentiality, integrity, and availability of information assets, and promptly reporting information security incidents.<\/span><\/p>\\n<h2>Disclaimer:<\/h2>\\n<p>The above statements describe the general nature and level of work performed by individuals assigned to this role. They are not intended to be an exhaustive list of responsibilities, duties, or skills required.<\/p>\\n<p><strong>Concentrix is an equal opportunity employer and considers all qualified applicants based on role requirements, qualifications, and business needs.<\/strong><\/p>\\n<p>&nbsp;<\/p>\\n<\/div>\",\"ats_external_id\":\"EG-5324\",\"location\":\"Cairo, Cairo\",\"job_type\":\"\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-30T03:59:15.551+04:00\",\"created_at\":\"2026-10-25T18:49:43.795+04:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-met1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC81MzI0?\",\"apply_url\":\"https:\/\/concentrix-met1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC81MzI0\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-met1\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"3\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"871\",\"campaign_id\":\"28711\",\"campaign_title\":\"Sr. Project Manager (TCF) R1775436\",\"campaign_type\":\"job_application\",\"job_title\":\"Sr. Project Manager - Chief of Staff\",\"street\":\"USA Bellevue 13555 SE 36th Street\",\"address\":\"USA Bellevue 13555 SE 36th Street\",\"city\":\"Bellevue\",\"state\":\"Washington\",\"postal_code\":\"98006\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<br \/><p><b>Role<\/b>: <b>Sr. Project Manager - Chief of Staff<\/b><\/p><p><b>Location: Bellevue, WA (Onsite - 5 days a week)<\/b><\/p><p>\u00a0<\/p><ul><li>The <b>Chief of Staff<\/b> serves as the primary operational partner and force multiplier to the executive, helping drive clarity, accountability, and momentum across the business. This role runs the internal rhythm of the business, removes operational friction from the executive\u2019s plate, and ensures critical priorities, decisions, and deliverables move forward without delay.<\/li><li>The ideal candidate is highly organized, detail-oriented, proactive, and comfortable working across teams to keep complex initiatives on track in a fast-paced environment.<\/li><\/ul><p><b>\u00a0<\/b><\/p><p><b>Responsibilities<\/b><\/p><ul><li>Establish, organize, and drive the cadence for leadership meetings, all-hands, and planning cycles, including agenda development, decision tracking, and action-item follow-up.<\/li><li>Triage incoming requests, absorb day-to-day administrative and operational responsibilities, draft executive communications, and resolve issues before they require executive intervention.<\/li><li>Own and maintain master trackers for ongoing projects, deliverables, deadlines, executive commitments, and key follow-ups to ensure work moves through completion.<\/li><li>Proactively partner with cross-functional leaders to secure signoffs, inputs, documentation, and decisions on time, helping eliminate bottlenecks.<\/li><li>Identify project friction early, facilitate practical solutions across teams, and escalate critical risks to the executive with clear context and recommended paths forward.<\/li><li>Prepare meeting briefs, executive presentation decks, weekly status updates, and concise documentation that summarizes complex cross-functional progress.<\/li><li>Step in to directly manage and execute special projects, urgent priorities, or operational tasks that do not have a natural departmental owner.<\/li><li>Help ensure the executive\u2019s time and attention are focused on the highest-impact priorities by creating structure, visibility, and accountability across workstreams.<\/li><\/ul><p><b>\u00a0<\/b><\/p><p><b>Qualifications<\/b><\/p><ul><li>8&#43; years of experience in business operations, program management, project management, or operational leadership supporting senior executives.<\/li><li>Previous experience in the telecommunications industry.<\/li><li>Exceptional attention to detail, strong organizational tracking methods, and a disciplined approach to managing multiple priorities and moving parts.<\/li><li>Clear, concise written and verbal communication skills, with the ability to translate complex discussions into actionable plans.<\/li><li>Demonstrated ability to follow up respectfully and effectively with busy leaders, hold teams accountable to timelines, and build trusted cross-functional relationships.<\/li><li>Proficiency with workflow and tracking tools, as well as executive presentation tools.<\/li><li>Strong judgment, discretion, and the ability to anticipate needs, identify risks, and solve problems before they escalate.<\/li><li>Comfortable operating in a highly visible role that requires urgency, ownership, and follow-through.<\/li><li>Previous industry experience in the telecommunications industry.<\/li><\/ul><p>\u00a0<\/p><p>\u00a0<\/p><p>The base salary for this position is $92,250 to $137,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><p>\u00a0<\/p><p>The deadline to apply for this position is: 11\/02\/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><p>\u00a0<\/p><p>\u00a0As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0 Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>#LI-Onsite<br \/>#Bellevue<br \/>#Washington<\/p><br \/><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1775436\",\"location\":\"Bellevue, Washington\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-10-30T04:07:25.211+08:00\",\"created_at\":\"2026-10-24T08:06:06.691+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yODcxMQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Bellevue-13555-SE-36th-Street\/Sr-Project-Manager---Chief-of-Staff_R1775436-1\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Program Management\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"Bellevue\",\"state\":\"Washington\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"98006\",\"primary_location\":{\"id\":\"US-BEL-SE36T-01\",\"wid\":\"aab9687537f3010e6acc5f9d17770000\",\"descriptor\":\"USA Bellevue 13555 SE 36th Street\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"khaja.mohammed@concentrix.com\"},\"first_name\":\"Mohammed, Khaja Nasiruddin\"},\"categories\":[{\"descriptor\":\"CF Program Management\"}],\"recruiters\":[{\"id\":\"102012330\",\"wid\":\"f81830f171380107b57167912f2c0000\",\"descriptor\":\"Khaja Nasiruddin Mohammed (102012330)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0359\",\"descriptor\":\"Sr. Project Manager (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392860\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Bellevue-13555-SE-36th-Street\/Sr-Project-Manager---Chief-of-Staff_R1775436-1\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Bellevue-13555-SE-36th-Street\/Sr-Project-Manager---Chief-of-Staff_R1775436-1\/apply\",\"job_requisition_id\":\"R1775436\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"3d7dbbe9970d01113ff67a57a0f10000\",\"descriptor\":\"7077 - T_Mobile - PUSA2251\",\"reference_id\":\"PUSA2251\",\"custom_reference_id\":\"PUSA2251\",\"company_reference_id\":null},{\"wid\":\"1a48a07d65cf100bef1f992e043c0000\",\"descriptor\":\"COGS (CORP) Consulting SL\",\"reference_id\":\"CATCONSECTORDIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"6a74779a197e011936fc9b9593da0000\",\"descriptor\":\"W0ZGV3 T-Mobile Secureid\",\"reference_id\":\"W0ZGV3\",\"custom_reference_id\":\"W0ZGV3\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"suraj.vijayakumar@concentrix.com\"},\"first_name\":\"Suraj Vijayakumar (102233521)\"},\"category_groups\":[{\"id\":\"CF Application Development Group\",\"wid\":\"0227dc387a0901953338594ceb6523d4\",\"descriptor\":\"Application Development Group\"}],\"job_requisition\":{\"id\":\"R1775436\",\"wid\":\"a6aa8e50614b1039e557dcc9110b0000\",\"descriptor\":\"Sr. Project Manager - Chief of Staff\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-25\",\"compensation_grade\":{\"id\":\"CF Grade_T8\",\"wid\":\"c8e0e0a8af1d10107675404adcde0000\",\"descriptor\":\"Grade T8\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<p>The Chief of Staff\u00a0<span style=\\\"color:#000000\\\">acts as the primary operational partner and force multiplier to the executive. The core purpose of the role is to run the internal rhythm of the business, clear operational tasks off the executive&#39;s plate, ensure no critical details fall through the cracks, and drive execution across teams.<\/span><\/p><h2>Key Responsibilities<\/h2><p><span style=\\\"color:#000000\\\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Establish, organize, and drive the cadence of leadership meetings, all-hands, and planning cycles\u2014setting agendas, tracking decisions, and following up on action items.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Absorb day-to-day administrative and operational burdens; triage incoming requests, draft executive communications, and resolve issues before they require executive intervention.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Own and maintain master trackers for all ongoing projects, deliverables, deadlines, and executive commitments; verify that tasks cross the finish line.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Proactively follow up with cross-functional leaders to secure signoffs, inputs, and documents on time, eliminating bottlenecks.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Identify project friction early, facilitate solutions across teams, and escalate critical risks to the executive with context and proposed resolutions.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Prepare meeting briefs, executive presentation decks, weekly status updates, and clear documentation summarizing complex cross-functional progress.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Step in to directly manage and execute special projects or urgent tasks that do not have a natural departmental owner.<\/span><\/p><h2>Qualifications &amp; Experience<\/h2><p><span style=\\\"color:#000000\\\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Experience:\u00a08&#43; years in business operations, program management, project management, or operational leadership supporting senior executives.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Relentless attention to detail, strong organizational tracking methods, and a disciplined approach to managing multiple moving parts.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Clear, concise written and verbal communication; ability to summarize complex discussions into clean action plans.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ability to respectfully follow up with busy leaders, hold teams accountable to deadlines, and build strong cross-functional relationships.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Proficiency with workflow and tracking tools and executive presentation tools.<\/span><\/p><p><span style=\\\"color:#000000\\\">Previous industry experience in the telecommunications industry.<\/span><\/p>\"},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"872\",\"campaign_id\":\"28708\",\"campaign_title\":\"Sr. Software Engineer (TCF) R1775399\",\"campaign_type\":\"job_application\",\"job_title\":\"Senior AI Agent & Automation Solutions Engineer\",\"street\":\"USA Bellevue 13555 SE 36th Street\",\"address\":\"USA Bellevue 13555 SE 36th Street\",\"city\":\"Bellevue\",\"state\":\"Washington\",\"postal_code\":\"98006\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<br \/><p><b>Role: Senior AI Agent &amp; Automation Solutions Engineer<\/b><\/p><p><b>Location: Bellevue, WA (Onsite \u2013 3 Days a week)<\/b><\/p><br \/><p><b>Job Description<\/b><br \/>As a Senior AI Agent &amp; Automation Solutions Engineer, you will design, develop, deploy, and continuously improve intelligent automation solutions using Anthropic Claude and modern agentic AI technologies. This hands-on role combines software engineering, AI agent development, reusable skills engineering, enterprise system integration, and data-driven problem-solving to turn ambiguous business challenges into secure, scalable, measurable AI-powered solutions.<\/p><p>You will move beyond prompt engineering to build production-oriented AI systems that can perform appropriate tasks autonomously, interact with approved tools, analyze structured and unstructured data, and collaborate effectively with human decision-makers.<\/p><br \/><p><b>Responsibilities<\/b><\/p><ul><li>Design and build production-ready AI agents and automation solutions using Anthropic Claude, Claude APIs, Claude Code, Claude Agent SDK, Claude Skills, and related agentic AI technologies.<\/li><li>Develop reusable Claude Skills and agent-based automation workflows that support scalable, repeatable enterprise use cases.<\/li><li>Integrate AI solutions with approved tools, databases, APIs, enterprise platforms, and workflow orchestration environments.<\/li><li>Build secure Model Context Protocol integrations, including custom MCP servers and secure tool connections where required.<\/li><li>Translate ambiguous business problems into structured technical requirements, solution designs, measurable outcomes, and maintainable implementation plans.<\/li><li>Develop Python-based automation, APIs, asynchronous workflows, data-processing pipelines, and tested software components.<\/li><li>Analyze structured and unstructured data to identify automation opportunities, validate solution performance, and measure operational impact.<\/li><li>Implement evaluation frameworks, monitoring practices, AI safety controls, security considerations, and production governance for AI-powered systems.<\/li><li>Partner with business stakeholders, technology teams, and human decision-makers to ensure AI solutions deliver reliable, measurable value.<\/li><li>Provide technical leadership across AI agent architecture, workflow automation, enterprise integration, and evidence-based solution evaluation.<\/li><li>Demonstrate end-to-end ownership by moving from unclear business challenges to dependable AI-enabled workflows that improve efficiency, quality, reliability, or cost.<\/li><li>Complete all assigned, mandatory training within the timeframe provided.<\/li><li>Conduct and\/or participate in regularly scheduled 1:1 meetings with your direct manager and\/or direct reports.<\/li><\/ul><br \/><p><b>Qualifications<\/b><\/p><ul><li>Strong hands-on experience with Python, APIs, asynchronous programming, testing, and modern software engineering practices.<\/li><li>Practical experience developing LLM-powered applications, AI agents, or agentic workflows.<\/li><li>Working knowledge of Anthropic Claude models, Claude APIs, tool use, and structured output patterns.<\/li><li>Ability to design reusable Claude Skills and agent-based automation workflows.<\/li><li>Experience integrating applications with databases, external services, APIs, and enterprise platforms.<\/li><li>Proficiency with SQL, JSON, YAML, Git, and data-processing libraries.<\/li><li>Familiarity with MCP architecture and secure tool integration.<\/li><li>Understanding of evaluation frameworks, AI safety, security, monitoring, and production deployment practices.<\/li><li>Demonstrated ability to translate ambiguous requirements into maintainable, reliable technical solutions.<\/li><li>Production experience with Claude Code, Claude Agent SDK, and custom MCP servers is preferred.<\/li><li>Experience implementing multi-agent orchestration and agent evaluation frameworks is preferred.<\/li><li>Experience with FastAPI, Pydantic, pandas, pytest, Docker, and CI\/CD is preferred.<\/li><li>Experience integrating Jira, Confluence, GitHub, Microsoft 365, or similar enterprise platforms is preferred.<\/li><li>Knowledge of retrieval-augmented generation, vector databases, semantic search, and knowledge engineering is preferred.<\/li><li>Familiarity with cloud infrastructure such as AWS, Azure, or Google Cloud is preferred.<\/li><li>Experience with enterprise automation platforms such as n8n, Airflow, or equivalent solutions is preferred.<\/li><li>Demonstrated experience measuring automation ROI and operational improvements is preferred.<\/li><li>Ability to show practical delivery experience through working Claude agents, reusable Claude Skills, secure MCP integrations, well-engineered Python automation, and evidence-based evaluation.<\/li><\/ul><br \/><p>The base salary for this position is $ 92,250 - $123,00 plus, incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><br \/><p>The deadline to apply for this position is: 11\/02\/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><br \/><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0 Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<\/p><br \/><p>#LI-Onsite<\/p><p>#Washington<\/p><p>#Bellevue<\/p><p><br \/><br \/><br \/><\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1775399\",\"location\":\"Bellevue, 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The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n \\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n \\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n \\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n \\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<br \/><p><span style=\\\"color:#242424\\\"><span><b>Overview:<\/b><\/span><\/span><\/p><p><span style=\\\"color:#242424\\\"><span>As a Cloud Solution Architect, you will lead the design, optimization, and modernization of enterprise-scale source control and developer collaboration platforms, with a strong focus on large-scale GitHub Enterprise Server environments. This role is ideal for a highly experienced architect who brings deep infrastructure expertise, DevOps transformation experience, and hands-on leadership in building secure, resilient, high-performing platforms that support thousands of developers across global organizations.<\/span><\/span><\/p><p><span style=\\\"color:#242424\\\"><span>You will serve as a trusted technical advisor, partnering with engineering, infrastructure, security, and executive stakeholders to deliver scalable architecture, performance optimization, capacity planning, and operational excellence for complex enterprise environments.<\/span><\/span><\/p><p><span style=\\\"color:#242424\\\"><span><b><br \/><\/b><\/span><\/span><\/p><p><span style=\\\"color:#242424\\\"><span><b>Responsibilities<\/b><\/span><\/span><\/p><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Design and implement enterprise-grade source control and developer collaboration platforms 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El socio de transformaci\u00f3n inteligente. Enfocados en soluciones. Potenciados por la tecnolog\u00eda. Impulsados por la inteligencia.\\nEl l\u00edder global en tecnolog\u00eda y servicios que impulsa las mejores marcas del mundo, hoy y en el futuro. Estamos enfocados en soluciones, potenciados por la tecnolog\u00eda e impulsados por la inteligencia. Con datos e informaci\u00f3n \u00fanicos, profunda experiencia en la industria y soluciones tecnol\u00f3gicas avanzadas, somos el socio de transformaci\u00f3n inteligente que potencia un mundo que funciona, ayudando a las empresas a ser refrescantemente simples de trabajar, interactuar y transaccionar. Creamos nuevas carreras innovadoras en m\u00e1s de 70 pa\u00edses, atrayendo el mejor talento.\\n\\nEl Equipo de productos y servicios t\u00e9cnicos de Concentrix es la fuerza motriz detr\u00e1s de la transformaci\u00f3n, los datos y los servicios tecnol\u00f3gicos de Concentrix. Integramos ingenier\u00eda digital de clase mundial, creatividad y una profunda comprensi\u00f3n del comportamiento humano para encontrar y desbloquear valor a trav\u00e9s de experiencias potenciadas por la tecnolog\u00eda y la inteligencia. Combinamos dise\u00f1o centrado en el ser humano, datos poderosos y tecnolog\u00eda s\u00f3lida para acelerar la transformaci\u00f3n a gran escala. Estar\u00e1s rodeado de los mejores del mundo, proporcionando tecnolog\u00eda y conocimientos l\u00edderes en el mercado para modernizar y simplificar la experiencia del cliente. Dentro de nuestro equipo de servicios profesionales, entregar\u00e1s consultor\u00eda estrat\u00e9gica, dise\u00f1o, servicios de asesor\u00eda, investigaci\u00f3n de mercado y an\u00e1lisis de centros de contacto que brindan informaci\u00f3n para mejorar los resultados y el valor para nuestros clientes. As\u00ed logramos nuestra visi\u00f3n.\\n\\nNuestros innovadores alrededor del mundo han dedicado sus carreras a asegurar que cada relaci\u00f3n sea excepcional. Y nos enorgullece ser reconocidos con premios como \\\"Los Mejores Lugares para Trabajar del Mundo\\\", \\\"Las Mejores Empresas para el Crecimiento Profesional\\\" y \\\"La Mejor Cultura Empresarial\\\", a\u00f1o tras a\u00f1o.\\n\\nUnite a nosotros y s\u00e9 parte de este viaje hacia mayores oportunidades y futuros m\u00e1s brillantes.\",\"long_description\":\"<p>Buscamos incorporar un Consultor Senior SAP MM para el equipo funcional.\u00a0<\/p><br \/><p>Responsabilidades<\/p><ul><li>Liderar las actividades de revisi\u00f3n y remediaci\u00f3n en el m\u00f3dulo <b>SAP MM<\/b> durante el upgrade.<\/li><li>Analizar impactos funcionales derivados de simplification items y proponer soluciones.<\/li><li>Validar integraciones con FI\/CO, SD y PM en escenarios de negocio cr\u00edticos.<\/li><li>Acompa\u00f1ar pruebas funcionales e integrales, asegurando continuidad de procesos de log\u00edstica y materiales.<\/li><li>Documentar ajustes y brindar soporte experto durante la ejecuci\u00f3n y post-upgrade.<\/li><li>Coordinar con equipos t\u00e9cnicos y funcionales para garantizar compatibilidad de desarrollos propios e integraciones.<\/li><\/ul><br \/><p>Requisitos<\/p><ul><li>Experiencia comprobada (m\u00ednimo 7 a\u00f1os) como consultor SAP MM en proyectos de implementaci\u00f3n o upgrade.<\/li><li>Participaci\u00f3n previa en proyectos <b>SAP S\/4HANA<\/b> (idealmente upgrades t\u00e9cnicos bajo RISE).<\/li><li>Conocimiento s\u00f3lido de integraciones con FI\/CO, SD y PM.<\/li><li>Capacidad para identificar y remediar impactos derivados de simplification items.<\/li><li>Habilidades de comunicaci\u00f3n y trabajo en equipo en entornos cr\u00edticos.<\/li><\/ul><br \/><p>Deseable<\/p><ul><li>Certificaciones SAP en MM o S\/4HANA.<\/li><\/ul>\",\"ats_external_id\":\"R1775397\",\"location\":\"Buenos Aires, Buenos Aires\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-24T04:06:04.081+08:00\",\"created_at\":\"2026-10-24T04:04:03.123+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yODY5Nw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ARG-Work-at-Home\/Consultor-SAP-MM-Senior_R1775397\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Business Systems Analysis\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"63209f8658bb1009ebc99a5078330000\",\"descriptor\":\"ABC Consulting S.A.\",\"reference_id\":\"PAR02\",\"organization_reference_id\":\"PAR02\"},\"location\":{\"city\":\"Buenos Aires\",\"state\":\"Buenos Aires\",\"country\":{\"wid\":\"e42ad5eac46d4cc9b367ceaef42577c5\",\"iso2\":\"AR\",\"iso3\":\"ARG\",\"descriptor\":\"Argentina\",\"iso_numeric\":\"32\"},\"postal_code\":\"6001\",\"primary_location\":{\"id\":\"AR-WAH-ARGEN-01\",\"wid\":\"49cbc5c66e7f010772b49fd527e70000\",\"descriptor\":\"ARG Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"laura.biederman@concentrix.com\"},\"first_name\":\"Biederman, Laura\"},\"categories\":[{\"descriptor\":\"CF Business Systems Analysis\"}],\"recruiters\":[{\"id\":\"102009436\",\"wid\":\"f81830f171380107b325e720f1470000\",\"descriptor\":\"Laura Biederman (102009436)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0353\",\"descriptor\":\"Software Business Analyst I (TCF)\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392071\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ARG-Work-at-Home\/Consultor-SAP-MM-Senior_R1775397\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ARG-Work-at-Home\/Consultor-SAP-MM-Senior_R1775397\/apply\",\"job_requisition_id\":\"R1775397\"}],\"organizations\":[{\"wid\":\"61bd812b20c5101da9767fa66a2e0000\",\"descriptor\":\"24257 - 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18 Main Rd, Claremont, Cape Town, 7708\",\"address\":\"ZAF Cape Town - 18 Main Rd, Claremont, Cape Town, 7708\",\"city\":\"Cape Town\",\"state\":\"Western Cape\",\"postal_code\":\"7708\",\"region\":null,\"country\":\"South Africa\",\"short_description\":\"Concentrix is looking for a dynamic Operations Manager I who would be responsible for leading, coaching, and developing a team of Team Leaders across a fast-paced, client-facing operation.\\n\\nThis role is accountable for delivering against Client Service Level Agreements, people metrics, operational performance targets, and financial expectations.\\nThe successful candidate will play a key role in client relationship management, performance reporting, stakeholder engagement, and driving continuous improvement across the account.\\n\\nThis is a highly analytical, data-driven, and client-facing role that requires someone who can confidently manage internal and external stakeholders, interpret performance trends, and proactively address business challenges\",\"long_description\":\"<h2>What you will be doing: <\/h2><h3 style=\\\"color:!important\\\"><\/h3><ul><li><span style=\\\"color:#111827\\\">Operational Excellence:<\/span> Manage and maintain all Client SLAs and KPIs. Monitor performance metrics (e.g., attendance, attrition, scorecards) to proactively identify trends, risks, or gaps, implementing data-driven corrective actions to ensure consistent delivery against business and client expectations.<\/li><li><span style=\\\"color:#111827\\\">Client Relationship Management:<\/span> Act as the primary bridge between the account, support functions, and the client. Lead regular performance and business reviews, present insights confidently, and professionally resolve concerns to maintain credibility and service excellence in a demanding environment.<\/li><li><span style=\\\"color:#111827\\\">Team Leadership &amp; Development:<\/span> Lead, coach, and develop a team of Team Leaders through consistent one-on-ones and performance management. Recruit, train, and mentor staff in compliance with company policy, fostering a high-performance culture defined by accountability and engagement.<\/li><li><span style=\\\"color:#111827\\\">Cross-Functional Collaboration:<\/span> Partner with support teams\u2014including WFM, Finance, HR, and Quality\u2014to align operational delivery with business strategy. Participate in cross-functional forums to troubleshoot challenges, drive process improvements, and ensure unified execution.<\/li><li><span style=\\\"color:#111827\\\">Financial &amp; Resource Oversight:<\/span> Drive commercial performance by managing forecasts, budgets, and staffing plans. Balance service delivery and cost control by accurately overseeing billable hours and resource requirements to meet both short- and long-term goals.<\/li><li><span style=\\\"color:#111827\\\">Culture &amp; Compliance:<\/span> Promote operational best practices and company standards through visible leadership. Foster a positive, inclusive work environment while ensuring consistent resolution of employee relations matters and driving a culture of ownership.<\/li><\/ul><p>\u00a0\u00a0\u00a0<\/p><h2>What you will need: <\/h2><br \/><ul><li>2-3 years in relevant roles, including 2&#43; years in management, preferably in BPO or contact centers; client-facing operations experience is a plus.<\/li><li>Proven skills in mentoring and developing leaders, managing performance through structured action plans, and leading teams in fast-paced environments.<\/li><li>Strong data analysis capabilities; adept at interpreting trends to enhance processes. Proficient with operational reports and performance metrics; strong Excel\/Microsoft Office skills preferred.<\/li><li>Excellent written and verbal skills; able to present effectively to stakeholders and lead client interactions confidently.<\/li><li>Strong relationship-building with clients and support teams.<\/li><li>Effective under pressure; strong organizational skills in deadline-driven environments; flexible schedule to meet business and client needs<\/li><\/ul><p>\u00a0\u00a0<\/p><h2 style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><b><span style=\\\"font-size:inherit\\\">Unlock a World of Benefits with Concentrix!<\/span>\u202f<\/b><\/span><\/h2><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Join the Concentrix family and enjoy an array of incredible benefits designed to enhance your lifestyle and secure your future:\u202f<\/span><\/span><\/p><br \/><ul><li><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Great on-site amenities such as, cafeteria area, coffee shop, modern facilities to relax or socialize with colleagues<\/span><\/span><\/li><\/ul><ul><li><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Comprehensive Pension Plans: Secure your future with our defined contribution pension plans, generously supported by Concentrix to build your retirement savings.\u202f<\/span><\/span><\/li><\/ul><ul><li><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Medical aid or an option to choose medical insurance.<\/span><\/span><\/li><\/ul><ul><li><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">32 days of annual leave.<\/span><\/span><\/li><\/ul><ul><li><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Employee Assistance Program (EAP): Get confidential support for emotional, financial, and legal matters, available 24\/7.\u202f<\/span><\/span><\/li><\/ul><ul><li><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Group Life Assurance: Enjoy peace of mind with automatic life cover from day one, ensuring financial protection for your loved ones.\u202f<\/span><\/span><\/li><\/ul><ul><li><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Employee Stock Purchase Plan (ESPP): Invest in your future by purchasing Concentrix stock at a discounted rate through payroll deductions.\u202f<\/span><\/span><\/li><\/ul><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">At Concentrix, we are committed to helping our people build rewarding careers. We offer learnerships, professional development programs, and ongoing learning opportunities designed to support your growth. With many opportunities to progress within the business.<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">\u202f\u00a0<br \/><\/span><\/span><span style=\\\"color:#111827\\\"><span style=\\\"font-size:inherit\\\">Apply today and transform customer experiences!<\/span><\/span><\/p><br \/><p style=\\\"color:!important\\\">\u00a0\u00a0\u00a0<\/p><h2 style=\\\"color:!important\\\">Disclaimer\u00a0\u00a0<\/h2><p style=\\\"color:!important\\\">The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/p><br \/><p style=\\\"color:!important\\\"><b><span style=\\\"font-size:inherit\\\">Concentrix is an equal opportunity employer.<\/span><\/b>\u00a0<\/p><p style=\\\"color:!important\\\"><i><span style=\\\"font-size:inherit\\\">Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability\u00a0status\u00a0or any other legally protected characteristic.<\/span><\/i><\/p><p style=\\\"color:!important\\\">\u00a0<\/p><p style=\\\"color:!important\\\">As part of our commitment to the Employment Equity Act and Concentrix South Africa\u2019s Employment Equity Plan, preference will be given to candidates from designated groups in alignment with the Company\u2019s EE Sectoral Targets and Affirmative Action measures. This approach supports our goal of promoting fair representation and diversity within the workplace.\u00a0\u00a0<\/p>\",\"ats_external_id\":\"R1774816\",\"location\":\"Cape Town, Western Cape\",\"job_type\":\"full_time\",\"salary\":\"32000\",\"salary_type\":\"monthly\",\"salary_currency\":\"ZAR\",\"updated_at\":\"2026-10-27T18:06:39.920+08:00\",\"created_at\":\"2026-10-24T00:06:40.131+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yODY5Mg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ZAF-Cape-Town---18-Main-Rd-Claremont-Cape-Town-7708\/Operations-Manager_R1774816\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"501a28cad1ad101ac0bceca3795d0000\",\"descriptor\":\"Concentrix South Africa (Pty) Ltd\",\"reference_id\":\"WZA03\",\"organization_reference_id\":\"WZA03\"},\"location\":{\"city\":\"Cape Town\",\"state\":\"Western Cape\",\"country\":{\"wid\":\"4db3c26940b944919b83612cc1193eed\",\"iso2\":\"ZA\",\"iso3\":\"ZAF\",\"descriptor\":\"South Africa\",\"iso_numeric\":\"710\"},\"postal_code\":\"7708\",\"primary_location\":{\"id\":\"ZA-CAP-MAINR-01\",\"wid\":\"d400e09d53be101d4cd7f4ed03e60000\",\"descriptor\":\"ZAF Cape Town - 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The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p>We are seeking an experienced Dynamics 365 Finance &amp; Operations Solution Architect with a strong technical background across Dynamics F&amp;O cloud, hybrid, and on premises solutions.<\/p><br \/><p>Responsabilities:<\/p><p>The successful candidate will play a key role in the design, development, optimization, and stabilization of Dynamics F&amp;O deployments, working closely with customers to drive measurable business value.<\/p><p>The candidate must have proven experience in customer facing roles, along with project delivery and technical leadership experience, and a demonstrated ability to lead in depth technical architecture discussions with customer executives, solution architects, IT leadership, enterprise architects, and development teams. This role requires the ability to translate complex technical concepts into clear architectural decisions that align with customer goals. The candidate should also be open to travel to customer sites as required by business needs.<\/p><br \/><p>Experience Profile &amp; Customer Centricity<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Extensive experience with Dynamics 365 Finance &amp; Operations, including Finance and Supply Chain Management, with hands on exposure to on premises, hybrid, and cloud environments.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Strong understanding of ERP system architecture and best practices, with the ability to design and guide scalable, secure, and enterprise grade solutions.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Deep expertise in the technical and functional aspects of Dynamics 365 F&amp;O, including core business processes across finance and supply chain.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Proven experience with customization and development in Dynamics 365 F&amp;O, as well as ERP implementations and ongoing system management, including integration with third party systems.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Ability to lead in depth technical discussions and provide clear architectural guidance to customers, architects, IT leadership, and development teams throughout design and implementation phases.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Strong customer centric mindset, consistently driving positive customer satisfaction and establishing credibility as a trusted advisor by leveraging deep Dynamics 365 F&amp;O, Supply Chain, and on premises expertise to deliver against defined Customer Success Plan outcomes.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Demonstrated ability to actively listen, challenge constructively, and guide customers toward the best technical and business decisions.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Experience providing actionable insights and feedback from customer engagements to Microsoft engineering teams, product groups, and internal stakeholders, contributing to continuous improvement and influencing product direction.<\/p><br \/><p>Business Impact<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Accelerate usage, value realization, and ROI of Microsoft Business Applications by advising technical and business decision-makers on architecture, implementation best practices, operational excellence, and performance efficiency\u2014spanning both on prem and cloud connected deployments.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Identify and resolve blockers preventing go live, scale, or adoption by applying deep technical knowledge of Dynamics F&amp;O, integrations, performance tuning, and data migration. Deliver all engagements using Microsoft recommended methods and repeatable IP.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Identify growth opportunities by understanding customer needs, business models, and workloads, and positioning relevant Microsoft Business Applications capabilities, including Supply Chain, Warehouse Management, and modernization pathways from on prem to cloud.<\/p><br \/><p>Technical Leadership<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Demonstrate a growth-mindset by continuously strengthening your technical depth in Dynamics 365 F&amp;O, on prem infrastructure, Supply Chain, Warehouse Management, and related tooling to meet evolving customer and regional needs.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Accelerate customer outcomes by engaging with technical communities, contributing to reusable IP, sharing best practices, and promoting knowledge re use within the Dynamics ecosystem.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Lead or co lead architecture sessions, performance deep dives, solution design reviews, and readiness workshops to uplift customer capability and ensure long term operational health.<\/p><br \/><br \/><br \/><p>Qualifications<\/p><p>Technical Requirements<\/p><p>Core Technical Expertise<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a08&#43; years of hands-on experience implementing, customizing, optimizing, and supporting Dynamics 365 Finance &amp; Operations (F&amp;O), with strong exposure to on premises, hybrid, and cloud-based deployments.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Strong understanding of Dynamics 365 Finance &amp; Operations architecture, including application layers, data models, extensibility framework, and overall environment topology.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Proven experience leading Dynamics F&amp;O migration and modernization initiatives, including upgrades from legacy Dynamics AX and transitions to cloud first architectures.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Deep expertise in performance troubleshooting, with the ability to diagnose and resolve bottlenecks across application, database, and infrastructure layers.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Practical experience with ERP system administration and operational best practices for F&amp;O environments, including monitoring, capacity planning, and production readiness.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Demonstrated capability to perform end to end environment health assessments and performance audits, and to design and execute remediation and optimization plans, particularly for on premises and hybrid F&amp;O environments.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Strong experience designing, building, and troubleshooting integrations for Dynamics F&amp;O, leveraging:<\/p><p>o \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Data Management Framework (DMF)<\/p><p>o \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Azure Logic Apps<\/p><p>o \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Power Platform<\/p><p>o \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0APIs and other enterprise interfacing techniques<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Proficiency in Dynamics 365 F&amp;O development and customization, including:<\/p><p>o \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0X&#43;&#43;<\/p><p>o \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Visual Studio<\/p><p>o \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0.NET Framework<\/p><p>o \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Extension based development best practices<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Familiarity with software development lifecycle (SDLC) methodologies, including the use of Lifecycle Services (LCS) and Azure DevOps for implementation, maintenance, and release management.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Experience with version control and development tools (e.g., Azure DevOps, GitHub) and working knowledge of CI\/CD practices in enterprise ERP environments.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Solid understanding of security, compliance, and access control requirements in ERP systems.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Proficiency in documenting technical designs, system configurations, and operational procedures.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Strong analytical skills with the ability to troubleshoot and resolve complex technical issues effectively.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Good understanding of Azure cloud technologies and their implications for ERP scalability, security, performance, and operations.<\/p><br \/><p>Solution Architecture &amp; Implementation<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Proven experience acting as Technical Architect \/ Lead Engineer for full lifecycle Dynamics 365 F&amp;O programs, including design, build, test, deploy, and stabilization phases.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Strong capability to design enterprise grade, scalable, and secure F&amp;O implementations aligned with customer and business requirements.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Demonstrated ability to lead deep technical discussions with customers, partners, and engineering teams covering architecture, integrations, data, security, and performance.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Skilled in delivering technical workshops, training sessions, and hands on guidance to customer IT and development teams.<\/p><br \/><p>Operational Excellence &amp; Troubleshooting<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Proven expertise in troubleshooting complex production issues in enterprise Dynamics 365 F&amp;O environments.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Strong focus on operational stability, reliability, and continuous improvement of live ERP systems.<\/p><br \/><p>Language Qualifications<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0English: Fluent (reading, writing, and speaking) \u2014 mandatory.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Swedish is strongly recommended as the primary working language for customer engagements in the Nordic market.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Any additional Nordic languages are considered a plus for cross regional collaboration.<\/p><br \/><p>Interpersonal &amp; Customer Engagement Requirements<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Exceptional interpersonal, presentation, and communication skills \u2014 able to confidently engage with customers, translate complex technical topics into clear guidance, and build strong, trust based relationships.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Strong project management capability \u2014 able to lead customer conversations, drive clarity in scope and timeline, coordinate with stakeholders, and guide the customer\u2019s project toward successful delivery.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Strong collaboration skill with both internal and external stakeholders<\/p><br \/><br \/><p>Security &amp; Onsite Support Requirements<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Ability to meet Microsoft, customer, and\/or government security screening requirements is mandatory for this role.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0The successful candidate must have, or be able to obtain, a security certificate entitling access to classified information at the following levels or higher: \u201cSECRET, NATO SECRET, SECRET UE \/ EU SECRET\u201d<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Ideally, the candidate holds Swedish citizenship, as it significantly supports eligibility and processing for required Nordic security clearances.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0This role also requires onsite support, and the frequency of onsite presence will depend on customer needs, including critical project phases, escalations, workshops, or deployments. Flexibility to travel within the Nordic region is expected.<\/p><br \/><p>Additional Preferred Requirements (If you have the following skillsets, it is a plus)<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Certification or formal training in Dynamics 365 Finance &amp; Operations, including administration, development, or solution architecture.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Knowledge of Dynamics 365 Customer Engagement (CE), including solution architecture, customization concepts, integration patterns, and functional understanding across core CE workloads such as Sales and Customer Service.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Experience with Microsoft Azure services and an understanding of how Azure capabilities support, extend, and integrate with Dynamics 365 Finance &amp; Operations.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Broader Dynamics 365 ecosystem awareness, with the ability to understand how CE, Dynamics AX, and F&amp;O interact across hybrid, upgrade, and migration scenarios, including data flow and integration dependencies.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Knowledge of Microsoft Dynamics AX, including AX architecture, module structure, and data model fundamentals, with the ability to support, troubleshoot, or collaborate effectively with AX focused engineering teams.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Dynamics 365 Supply Chain Management (SCM) exposure, including familiarity with inventory, procurement, master planning, or production processes.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Warehouse Management (WMS) functional and\/or technical knowledge, including WHS configuration, mobile device workflows, location directives, work templates, and advanced warehouse operations.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Experience with data migration and data transformation projects, particularly in ERP modernization or platform transition initiatives.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Familiarity with business intelligence and reporting tools, such as Power BI, and their use in ERP reporting and operational insights.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Exposure to non Microsoft ERP platforms (e.g., SAP, Oracle) and the ability to understand and compare enterprise ERP architectures is considered a plus.<\/p><p>\u2022 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Familiarity with Power Apps development and customization.<\/p>\",\"ats_external_id\":\"R1775270\",\"location\":\"Kista\/Stockholm, Stockholm County\",\"job_type\":\"\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-23T22:12:22.625+08:00\",\"created_at\":\"2026-10-23T22:06:41.987+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yODY4Ng?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/SWE-Stockholm---Esbogatan-11\/Dynamics-365-Finance---Operations-Solution-Architect_R1775270\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Global Server\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Kista\/Stockholm\",\"state\":\"Stockholm County\",\"country\":{\"wid\":\"6a800a4736884df5826858d435650f45\",\"iso2\":\"SE\",\"iso3\":\"SWE\",\"descriptor\":\"Sweden\",\"iso_numeric\":\"752\"},\"postal_code\":\"164 74\",\"primary_location\":{\"id\":\"SE-STO-ESBOG-01\",\"wid\":\"771bdb8e65951036167f391be34b0000\",\"descriptor\":\"SWE Stockholm - 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Operations\",\"street\":\"POL Katowice - Atrium Katowice, 54 Graniczna Street\",\"address\":\"POL Katowice - Atrium Katowice, 54 Graniczna Street\",\"city\":\"Katowice\",\"state\":\"Silesian\",\"postal_code\":\"40-018\",\"region\":null,\"country\":\"Poland\",\"short_description\":\"\",\"long_description\":\"<p><b>Location:<\/b> Katowice, Poland<b> Job Type:<\/b> Full-Time, On-site<\/p><p><b>Contract Terms - Fixed Term ( Min 12\/14 Month Term) <\/b><\/p><h3><\/h3><p>At Concentrix, we help the world&#39;s most recognizable brands create exceptional customer experiences. As we continue to grow our Katowice operations, we are looking for an experienced and commercially minded <b>Associate Director of Operations<\/b> to lead large-scale multilingual programs, develop high-performing leaders, and drive operational excellence.<\/p><p>This is a strategic leadership role responsible for delivering outstanding client results, leading multiple operational teams, and shaping the future growth of one of our key sites.<\/p><br \/><h2>What You&#39;ll Do<\/h2><p>As an Associate Director of Operations, you will:<\/p><ul><li>Lead and inspire a team of Operations Managers, Team Leaders, and support functions across multiple accounts and programs.<\/li><li>Drive performance against client KPIs, including customer satisfaction, quality, productivity, service levels, revenue, and profitability.<\/li><li>Act as the senior operational contact for clients, building trusted relationships and influencing strategic decisions.<\/li><li>Develop and execute operational strategies that improve efficiency, customer experience, employee engagement, and business results.<\/li><li>Own forecasting, workforce planning, financial management, budgeting, and resource allocation.<\/li><li>Analyze business trends and performance data to identify risks, opportunities, and continuous improvement initiatives.<\/li><li>Foster a culture of accountability, coaching, recognition, and leadership development.<\/li><li>Partner closely with HR, Recruitment, Training, Quality, WFM, and Client Success teams to achieve operational goals.<\/li><li>Ensure compliance with company policies, regulatory requirements, and client expectations.<\/li><li>Lead change management initiatives and support business growth, transitions, and new client implementations.<\/li><\/ul><h2>What We&#39;re Looking For<\/h2><h3>Required Experience<\/h3><ul><li>8&#43; years of leadership experience within BPO, customer experience, shared services, outsourcing, or contact center environments.<\/li><li>Proven experience managing large operational teams through multiple layers of leadership.<\/li><li>Experience owning client relationships at a senior stakeholder level.<\/li><li>Strong commercial acumen with responsibility for operational and financial performance.<\/li><li>Demonstrated success in delivering KPI improvements and business transformation initiatives.<\/li><li>Experience leading multilingual or international teams is highly desirable.<\/li><\/ul><h3>Skills &amp; Competencies<\/h3><ul><li>Exceptional people leadership and coaching skills.<\/li><li>Strategic thinking combined with strong operational execution.<\/li><li>Outstanding communication and presentation skills.<\/li><li>Advanced stakeholder management and influencing abilities.<\/li><li>Strong analytical and problem-solving capabilities.<\/li><li>Financial and business planning expertise.<\/li><li>Ability to thrive in a fast-paced, dynamic environment.<\/li><li><\/li><\/ul><h2>Why Join Concentrix?<\/h2><br \/><p>At Concentrix, you&#39;ll have the opportunity to:<\/p><p>\u2705 Lead high-profile global client programs<\/p><p>\u2705 Influence site and regional business strategy<\/p><p>\u2705 Work alongside talented leaders in a collaborative environment<\/p><p>\u2705 Drive meaningful transformation and operational excellence<\/p><p>\u2705 Access career development opportunities within a global organization spanning 70&#43; countries<\/p><p>\u2705 Be part of a culture that champions innovation, inclusion, and growth<\/p><br \/><h2>Success in This Role Looks Like:<\/h2><br \/><ul><li>Deliver and exceed client performance targets.<\/li><li>Increase employee engagement and leadership capability.<\/li><li>Strengthen client partnerships and identify growth opportunities.<\/li><li>Improve operational efficiency and profitability.<\/li><li>Build a succession-focused leadership culture that develops future talent.<\/li><\/ul><br \/><h3>Ready to Lead the Future of Customer Experience?<\/h3><br \/><p>Join Concentrix in Katowice and make an impact at scale. 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analysis<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Ensure accuracy and compliance with company policies and controls<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Coordinate with internal teams, clients, vendors, and stakeholders<\/span><\/li><\/ul><p><span style=\\\"color:#000000\\\"><b>Qualifications:<\/b><\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Bachelor\u2019s degree in <b>Accountancy,\u00a0Finance, Banking, Business<\/b>, or related field<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Experience in <b>banking,\u00a0finance, accounting, shared services, or BPO<\/b> is preferred<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Knowledge of <b>AP, AR, GL, reconciliations, reporting, or banking operations<\/b><\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Proficient in <b>Microsoft Excel<\/b>; ERP knowledge is an advantage<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Strong analytical, communication, and problem-solving skills<\/span><\/li><\/ul><p>\u00a0<\/p><p><b>Note:<\/b><br \/>This is a <b>general job description<\/b> intended to provide an overview of the role category only. This is <b>not the official or final job description<\/b> for any specific position. The actual scope, responsibilities, and qualifications may vary <b>depending on the role being applied for<\/b>, business requirements, and the candidate\u2019s experience and profile.<\/p><br \/>\",\"ats_external_id\":\"R1775183\",\"location\":\"Quezon City, National Capital Region\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-23T20:07:34.425+08:00\",\"created_at\":\"2026-10-23T20:04:35.380+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrixglobaladvisor.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NTIwOA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---Giga-Tower10th11th18th19th-Flr\/Banking--Finance---Accounting-Operations_R1775183\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Quezon City\",\"state\":\"National Capital Region\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"1110\",\"primary_location\":{\"id\":\"PH-QUE-GIGAT-01\",\"wid\":\"eeb3325b73e5018f5c822a84a7235f03\",\"descriptor\":\"PHL Quezon City - Giga Tower,10th,11th,19th Flr\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"hopemilky.cayao@concentrix.com\"},\"first_name\":\"Cayao, Hope Milky\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"102464965\",\"wid\":\"a1600f3e36da10313963254abf510000\",\"descriptor\":\"Hope Milky Cayao (102464965)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0639\",\"descriptor\":\"Advisor I, Transaction Processing\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-391966\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---Giga-Tower10th11th18th19th-Flr\/Banking--Finance---Accounting-Operations_R1775183\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Quezon-City---Giga-Tower10th11th18th19th-Flr\/Banking--Finance---Accounting-Operations_R1775183\/apply\",\"job_requisition_id\":\"R1775183\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"markanthony.delapena@concentrix.com\"},\"first_name\":\"Mark Dela Pena (101884901)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"},{\"id\":\"CF Business Enhancement Group\",\"wid\":\"0227dc387a0901efb9050c65eb65afd5\",\"descriptor\":\"Business Enhancement Group\"},{\"id\":\"CF Accounting_Finance Group\",\"wid\":\"0227dc387a0901a4d8cd2c3eeb65a2d3\",\"descriptor\":\"Accounting & Finance Group\"}],\"job_requisition\":{\"id\":\"R1775183\",\"wid\":\"8a186958fae31039be1c4b8fbc9e0000\",\"descriptor\":\"Banking, Finance & Accounting Operations\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"concentrixglobaladvisor\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"633\",\"campaign_id\":\"45206\",\"campaign_title\":\"Advisor I, Transaction Processing R1775181\",\"campaign_type\":\"job_application\",\"job_title\":\"Risk & Compliance\",\"street\":\"PHL Makati City - SLC\",\"address\":\"PHL Makati City - SLC\",\"city\":\"Makati City\",\"state\":null,\"postal_code\":\"1226\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Risk Analyst is a key role within the Customer Due Diligence team of FinTech Account, reporting into the Risk Manager (Customer Due Diligence). The Customer Due Diligence team is part of the First Line Risk & Compliance (1LRC) team and is responsible for Customer Due Diligence (CDD) of FinTech Account merchant acquiring customers, which includes Initial Customer Due Diligence, Enhanced Customer Due Diligence (ECDD) and Ongoing Customer Due Diligence (OCDD). CDD is a critical activity to comply with AML\/CTF Rules, Scheme Rules, Worldline Rules, and other legal and regulatory requirements within the Australian market. CDD is also required to manage key risks that FinTech may be exposed to such as Fraud Risk and Credit Risk. The Risk Analyst is instrumental in ensuring that the business is managing its customer risk effectively.\",\"long_description\":\"<p><b>Key Responsibilities<\/b><\/p><ul><li style=\\\"color:#242424 !important\\\"><span style=\\\"color:#242424\\\">Performing CDD activities, which will include Initial Customer Due Diligence, Enhanced Customer Due Diligence and Ongoing Customer Due Diligence.<\/span><\/li><li style=\\\"color:#242424 !important\\\"><span style=\\\"color:#242424\\\">Performing credit and fraud checks on new merchants, thereby preventing the company from financial loss.<\/span><\/li><li style=\\\"color:#242424 !important\\\"><span style=\\\"color:#242424\\\">Assures the completeness and correctness of the client documentation in terms of the AML CTF regulations.<\/span><\/li><li style=\\\"color:#242424 !important\\\"><span style=\\\"color:#242424\\\">Assigns the proper compliance risk and credit risk level to every merchant.<\/span><\/li><li style=\\\"color:#242424 !important\\\"><span style=\\\"color:#242424\\\">Handling daily operations in accordance with organizational policies and procedures within an agreed SLA.<\/span><\/li><li style=\\\"color:#242424 !important\\\"><span style=\\\"color:#242424\\\">Work collaboratively with the Sales organization to ensure that the end-to-end onboarding process of customers is optimized, while managing risk within acceptable levels.<\/span><\/li><li style=\\\"color:#242424 !important\\\"><span style=\\\"color:#242424\\\">Identify, investigate, assess and report on AML\/CTF compliance matters, making sure that it complies with the AML\/CTF program and Worldline\u2019s Merchant Underwriting Policy.<\/span><\/li><li style=\\\"color:#242424 !important\\\"><span style=\\\"color:#242424\\\">Handles risk alerts for new and existing merchants.<\/span><\/li><li style=\\\"color:#242424 !important\\\"><span style=\\\"color:#242424\\\">Support the Risk Manager in ensuring that all risk systems, processes and 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skills.<\/span><\/li><li style=\\\"color:#242424 !important\\\"><span style=\\\"color:#242424\\\">Influencing and negotiation skills.<\/span><\/li><li style=\\\"color:#242424 !important\\\"><span style=\\\"color:#242424\\\">Communication and presentation skills.<\/span><\/li><li style=\\\"color:#242424 !important\\\"><span style=\\\"color:#242424\\\">Commercial awareness and industry knowledge.<\/span><\/li><li style=\\\"color:#242424 !important\\\"><span style=\\\"color:#242424\\\">Results driven and ability to work under pressure.<\/span><\/li><li style=\\\"color:#242424 !important\\\"><span style=\\\"color:#242424\\\">Intermediate knowledge of Office products, including PowerPoint and Excel.<\/span><\/li><li style=\\\"color:#242424 !important\\\"><span style=\\\"color:#242424\\\">Multicultural and flexible mindset with the ability to multi-task and work in an international environment.<\/span><\/li><\/ul><p><span>\u00a0<\/span><br 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At Concentrix, we\u2019re looking for passionate game-changers to deliver exceptional customer experiences and product-based solutions for one of the world\u2019s best-known auto brands. If you're ready to grow with a Fortune 500 company and an award-winning inclusive culture, your new career starts here. (Military veterans are encouraged to apply.)<\/p><p>&nbsp;<\/p><p><strong>A NEW CAREER POWERED BY YOU<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p>Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns \u201c<strong>World\u2019s Best Workplaces<\/strong>,\u201d \u201c<strong>Best Company Culture<\/strong>,\u201d and \u201c<strong>Best Companies for Career Growth<\/strong>\u201d awards every year? Then a Regional Case Manager position at Concentrix is the right place for you!&nbsp;<\/p><p>&nbsp;<\/p><p>As a Regional Case Manager in the auto industry, you\u2019ll join an organically diverse team from around the globe where all members contribute to and support each other\u2019s success and wellbeing, proudly united as \u201cgame-changers.\u201d Together, we serve as the intelligent transformation partner for the world\u2019s best-known brands, delivering exceptional customer experiences with tech-powered innovation.&nbsp;<\/p><p>&nbsp;<\/p><p><strong>CAREER GROWTH AND PERSONAL DEVELOPMENT<\/strong><\/p><p><br>This is a great opportunity to reimagine an all-new career journey and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, technologies, and ongoing support you\u2019ll need to succeed. Plus, at Concentrix, there\u2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.&nbsp;<\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>WHAT YOU WILL DO IN THIS ROLE&nbsp;<\/strong><\/p><p><\/p><p>As a Regional Case Manager, you will:<\/p><p><\/p><ul><li><p>Manage and resolve escalated auto customer concerns related to vehicle repairs, warranty coverage, dealership interactions, backordered parts, alternate transportation, and product performance issues.&nbsp;<\/p><\/li><\/ul><ul><li><p>Handle Tier 2 and Tier 3 escalated customer cases, including executive, Attorney General (AG), Better Business Bureau (BBB), and third-party escalations, ensuring timely and appropriate resolutions.<\/p><\/li><\/ul><ul><li><p>Analyze and evaluate lemon law claims and support related arbitration and settlement activities.&nbsp;<\/p><\/li><\/ul><ul><li><p>Provide expedited handling of executive and field escalations.&nbsp;<\/p><\/li><\/ul><ul><li><p>Prioritize auto dealership sales-related issues and customer concerns involving dealer interactions.<\/p><\/li><\/ul><ul><li><p>Process social media escalations related to auto dealership complaints and customer experience concerns.&nbsp;<\/p><\/li><\/ul><ul><li><p>Support vehicle buyback prevention efforts through case review, research, and resolution recommendations.&nbsp;<\/p><\/li><\/ul><p><\/p><p><\/p><p><strong>YOUR QUALIFICATIONS<\/strong><\/p><p><\/p><p>Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Regional Case Manager role include:<\/p><p><\/p><ul><li><p>High School diploma or GED, and at least 18 years of age.<\/p><\/li><li><p>Minimum of 5 years of customer service experience.<\/p><\/li><\/ul><ul><li><p>Experience handling customer satisfaction issues, call center operations, or case management functions.&nbsp;<\/p><\/li><\/ul><ul><li><p>Working knowledge of U.S. lemon law processes, warranty policies, automotive retail and dealership operations, and escalation processes.<\/p><\/li><\/ul><ul><li><p>Experience managing escalated customer concerns and complex case resolution.&nbsp;<\/p><\/li><\/ul><ul><li><p>Demonstrated ability to work effectively in a fast-paced, multitasking environment and an eagerness to learn new technologies.<\/p><\/li><li><p>Must reside in the United States and maintain a valid U.S. residential address.&nbsp;<\/p><\/li><\/ul><p><\/p><p><\/p><p><strong>WHAT\u2019S IN IT FOR YOU<br><\/strong><\/p><p>One of our company\u2019s Culture Beliefs says, \u201cWe champion our people.\u201d That\u2019s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we\u2019ll invest in YOU to aid in your career path and in your personal development. In this role, you\u2019ll also be provided with:&nbsp;<\/p><p><\/p><ul><li><p>The base salary range for this position is $26.00\/hr, (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid learning days. <\/p><\/li><li><p>In addition to the base salary, consideration may be provided for a transportation stipend of up to $500 per month.<\/p><\/li><li><p>Paid training and lucrative employee referral program.&nbsp;<\/p><\/li><\/ul><ul><li><p>DailyPay enrollment option to access pay \\\"early,\\\" when you want it.&nbsp;<\/p><\/li><li><p>Opportunity to work directly for our automotive client at one of their regional offices, including headquarters in California, after 14 months in your current position.<\/p><\/li><\/ul><ul><li><p>Health and wellness programs with trained partners to help promote a healthy you.&nbsp;<\/p><\/li><\/ul><ul><li><p>Mentorship programs that support your rewarding career journey.&nbsp;<\/p><\/li><\/ul><ul><li><p>Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.&nbsp;<\/p><\/li><\/ul><ul><li><p>Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.&nbsp;<\/p><\/li><\/ul><p>&nbsp;<\/p><p><strong>REIMAGINE THE BEST VERSION OF YOU!&nbsp; <br><\/strong><\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/p><p>&nbsp;<\/p><p><strong>JOB AVAILABILITY<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p>We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.<\/p><p><\/p><p><\/p><p><\/p><p><br><br><p><strong>Physical and Mental Requirements:<br><\/strong>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>Equal Employment Opportunity:<\/strong><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>&nbsp;<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><ul><li><p><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><u>English<\/u><\/a>&nbsp;&nbsp;<\/p><\/li><li><p><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><u>Spanish<\/u><\/a><\/p><\/li><\/ul><p><\/p><p><strong>Accommodation:<\/strong><\/p><p>Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.&nbsp;If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><u>app.acco@concentrix.com<\/u><\/a>.&nbsp; All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/p><p>&nbsp;<\/p><p><strong>Artificial Intelligence:<\/strong><\/p><p>As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/p><p>&nbsp;<\/p><p><strong>Work Authorization:<\/strong><\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. &nbsp;<\/p><p>&nbsp;<\/p><p><strong>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong><u>HERE<\/u><\/strong><\/a><\/p><\/p>\",\"ats_external_id\":\"US-req-3a43c262b22c48d3\",\"location\":null,\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":null,\"salary_currency\":null,\"updated_at\":\"2026-10-28T20:55:55.190Z\",\"created_at\":\"2026-10-23T17:25:47.750Z\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/SBE0VK6GR3J94FA1RHS8DE5WTHPCJF37\",\"apply_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/SBE0VK6GR3J94FA1RHS8DE5WTHPCJF37\",\"head_count\":null,\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"hybrid\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-crew\",\"internal_job_listing\":null,\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":null,\"enable_onboarding\":null,\"accept_duplicate_applications\":null,\"delay_between_two_applications\":null,\"auto_call\":null,\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":null,\"relevance_score\":\"1\"},{\"id\":\"1901\",\"campaign_id\":\"req-eb3d0f1f9e14887d\",\"campaign_title\":\"Automotive Regional Case Manager\",\"campaign_type\":null,\"job_title\":\"Automotive Regional Case Manager\",\"street\":null,\"address\":null,\"city\":\"USA\",\"state\":\"Virginia\",\"postal_code\":\"23218\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"\",\"long_description\":\"<p>Join a world-class team in McLean, VA, as a Regional Case Manager! At Concentrix, we\u2019re looking for passionate game-changers to deliver exceptional customer experiences and tech-based solutions for one of the world\u2019s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)<\/p><p>&nbsp;<\/p><p><strong>A NEW CAREER POWERED BY YOU<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns \u201cWorld\u2019s Best Workplaces,\u201d \u201cBest Company Culture,\u201d and \u201cBest Companies for Career Growth\u201d awards every year? Then a Regional Case Manager position at Concentrix is the right place for you!&nbsp;<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>As a Regional Case Manager in the auto industry, you\u2019ll join an organically diverse team from around the globe where all members contribute to and support each other\u2019s success and wellbeing, proudly united as \u201cgame-changers.\u201d Together, we serve as the intelligent transformation partner for the world\u2019s best-known brands, delivering exceptional customer experiences with tech-powered innovation.&nbsp;<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>CAREER GROWTH AND PERSONAL DEVELOPMENT<\/strong><\/p><p><strong><br>This is a great opportunity to reimagine an all-new career journey and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, technologies, and ongoing support you\u2019ll need to succeed. Plus, at Concentrix, there\u2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.&nbsp;<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>WHAT YOU WILL DO IN THIS ROLE&nbsp;<\/strong><\/p><p><\/p><p><strong>As a Regional Case Manager, you will:<\/strong><\/p><p><\/p><ul><li><p><strong>Manage and resolve escalated auto customer concerns related to vehicle repairs, warranty coverage, dealership interactions, backordered parts, alternate transportation, and product performance issues.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Handle Tier 2 and Tier 3 escalated customer cases, including executive, Attorney General (AG), Better Business Bureau (BBB), and third-party escalations, ensuring timely and appropriate resolutions.<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Analyze and evaluate lemon law claims and support related arbitration and settlement activities.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Provide expedited handling of executive and field escalations.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Prioritize auto dealership sales-related issues and customer concerns involving dealer interactions.<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Process social media escalations related to auto dealership complaints and customer experience concerns.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Support vehicle buyback prevention efforts through case review, research, and resolution recommendations.&nbsp;<\/strong><\/p><\/li><\/ul><p><\/p><p><\/p><p><strong>YOUR QUALIFICATIONS<\/strong><\/p><p><\/p><p><strong>Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Regional Case Manager role include:<\/strong><\/p><p><\/p><ul><li><p><strong>High School diploma or GED, and at least 18 years of age.<\/strong><\/p><\/li><li><p><strong>Minimum of 5 years of customer service experience.<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Experience handling customer satisfaction issues, call center operations, or case management functions.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Working knowledge of U.S. lemon law processes, warranty policies, automotive retail and dealership operations, and escalation processes.<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Experience managing escalated customer concerns and complex case resolution.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Demonstrated ability to work effectively in a fast-paced, multitasking environment and an eagerness to learn new technologies.<\/strong><\/p><\/li><li><p><strong>Must reside in the United States and maintain a valid U.S. residential address.&nbsp;<\/strong><\/p><\/li><\/ul><p><\/p><p><\/p><p><strong>WHAT\u2019S IN IT FOR YOU<br><\/strong><\/p><p><strong>One of our company\u2019s Culture Beliefs says, \u201cWe champion our people.\u201d That\u2019s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we\u2019ll invest in YOU to aid in your career path and in your personal development. In this role, you\u2019ll also be provided with:&nbsp;<\/strong><\/p><p><\/p><ul><li><p><strong>The base salary range for this position is $25.00\/hr, (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid learning days.<\/strong><\/p><\/li><li><p><strong>Paid training and lucrative employee referral program.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>DailyPay enrollment option to access pay \\\"early,\\\" when you want it.&nbsp;<\/strong><\/p><\/li><li><p><strong>Opportunity to work directly for our automotive client at one of their regional offices, including headquarters in California, after 14 months in your current position.<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Health and wellness programs with trained partners to help promote a healthy you.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Mentorship programs that support your rewarding career journey.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.&nbsp;<\/strong><\/p><\/li><\/ul><p><strong>&nbsp;<\/strong><\/p><p><strong>REIMAGINE THE BEST VERSION OF YOU!&nbsp;<br><\/strong><\/p><p><strong>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>JOB AVAILABILITY<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.<\/strong><\/p><p><br><br><p><strong>Physical and Mental Requirements:<br><\/strong>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>Equal Employment Opportunity:<\/strong><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>&nbsp;<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><ul><li><p><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><u>English<\/u><\/a>&nbsp;&nbsp;<\/p><\/li><li><p><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><u>Spanish<\/u><\/a><\/p><\/li><\/ul><p><\/p><p><strong>Accommodation:<\/strong><\/p><p>Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.&nbsp;If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><u>app.acco@concentrix.com<\/u><\/a>.&nbsp; All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/p><p>&nbsp;<\/p><p><strong>Artificial Intelligence:<\/strong><\/p><p>As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/p><p>&nbsp;<\/p><p><strong>Work Authorization:<\/strong><\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. &nbsp;<\/p><p>&nbsp;<\/p><p><strong>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong><u>HERE<\/u><\/strong><\/a><\/p><\/p>\",\"ats_external_id\":\"US-req-eb3d0f1f9e14887d\",\"location\":null,\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":null,\"salary_currency\":null,\"updated_at\":\"2026-10-28T20:55:55.190Z\",\"created_at\":\"2026-10-23T17:19:31.129Z\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/AX4G2Z3F5SXPC6CNQXF9FG0PAY4C8VCG\",\"apply_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/AX4G2Z3F5SXPC6CNQXF9FG0PAY4C8VCG\",\"head_count\":null,\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"hybrid\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-crew\",\"internal_job_listing\":null,\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":null,\"enable_onboarding\":null,\"accept_duplicate_applications\":null,\"delay_between_two_applications\":null,\"auto_call\":null,\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":null,\"relevance_score\":\"1\"},{\"id\":\"1902\",\"campaign_id\":\"req-10929eb0606ad32f\",\"campaign_title\":\"Automotive Regional Case Manager\",\"campaign_type\":null,\"job_title\":\"Automotive Regional Case Manager\",\"street\":null,\"address\":null,\"city\":\"USA\",\"state\":\"Illinois\",\"postal_code\":\"62701\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"\",\"long_description\":\"<p>Join a world-class team in Oakbrook Terrace, IL, as a Regional Case Manager! At Concentrix, we\u2019re looking for passionate game-changers to deliver exceptional customer experiences and tech-based solutions for one of the world\u2019s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)<\/p><p>&nbsp;<\/p><p><strong>A NEW CAREER POWERED BY YOU<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns \u201cWorld\u2019s Best Workplaces,\u201d \u201cBest Company Culture,\u201d and \u201cBest Companies for Career Growth\u201d awards every year? Then a Regional Case Manager position at Concentrix is the right place for you!&nbsp;<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>As a Regional Case Manager in the auto industry, you\u2019ll join an organically diverse team from around the globe where all members contribute to and support each other\u2019s success and wellbeing, proudly united as \u201cgame-changers.\u201d Together, we serve as the intelligent transformation partner for the world\u2019s best-known brands, delivering exceptional customer experiences with tech-powered innovation.&nbsp;<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>CAREER GROWTH AND PERSONAL DEVELOPMENT<\/strong><\/p><p><strong><br>This is a great opportunity to reimagine an all-new career journey and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, technologies, and ongoing support you\u2019ll need to succeed. Plus, at Concentrix, there\u2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.&nbsp;<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>WHAT YOU WILL DO IN THIS ROLE&nbsp;<\/strong><\/p><p><\/p><p><strong>As a Regional Case Manager, you will:<\/strong><\/p><p><\/p><ul><li><p><strong>Manage and resolve escalated auto customer concerns related to vehicle repairs, warranty coverage, dealership interactions, backordered parts, alternate transportation, and product performance issues.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Handle Tier 2 and Tier 3 escalated customer cases, including executive, Attorney General (AG), Better Business Bureau (BBB), and third-party escalations, ensuring timely and appropriate resolutions.<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Analyze and evaluate lemon law claims and support related arbitration and settlement activities.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Provide expedited handling of executive and field escalations.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Prioritize auto dealership sales-related issues and customer concerns involving dealer interactions.<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Process social media escalations related to auto dealership complaints and customer experience concerns.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Support vehicle buyback prevention efforts through case review, research, and resolution recommendations.&nbsp;<\/strong><\/p><\/li><\/ul><p><\/p><p><\/p><p><strong>YOUR QUALIFICATIONS<\/strong><\/p><p><\/p><p><strong>Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Regional Case Manager role include:<\/strong><\/p><p><\/p><ul><li><p><strong>High School diploma or GED, and at least 18 years of age.<\/strong><\/p><\/li><li><p><strong>Minimum of 5 years of customer service experience.<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Experience handling customer satisfaction issues, call center operations, or case management functions.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Working knowledge of U.S. lemon law processes, warranty policies, automotive retail and dealership operations, and escalation processes.<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Experience managing escalated customer concerns and complex case resolution.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Demonstrated ability to work effectively in a fast-paced, multitasking environment and an eagerness to learn new technologies.<\/strong><\/p><\/li><li><p><strong>Must reside in the United States and maintain a valid U.S. residential address.&nbsp;<\/strong><\/p><\/li><\/ul><p><\/p><p><\/p><p><strong>WHAT\u2019S IN IT FOR YOU<br><\/strong><\/p><p><strong>One of our company\u2019s Culture Beliefs says, \u201cWe champion our people.\u201d That\u2019s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we\u2019ll invest in YOU to aid in your career path and in your personal development. In this role, you\u2019ll also be provided with:&nbsp;<\/strong><\/p><p><\/p><ul><li><p><strong>The base salary range for this position is $25.00\/hr, (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid learning days.<\/strong><\/p><\/li><li><p><strong>Paid training and lucrative employee referral program.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>DailyPay enrollment option to access pay \\\"early,\\\" when you want it.&nbsp;<\/strong><\/p><\/li><li><p><strong>Opportunity to work directly for our automotive client at one of their regional offices, including headquarters in California, after 14 months in your current position.<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Health and wellness programs with trained partners to help promote a healthy you.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Mentorship programs that support your rewarding career journey.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.&nbsp;<\/strong><\/p><\/li><\/ul><p><strong>&nbsp;<\/strong><\/p><p><strong>REIMAGINE THE BEST VERSION OF YOU!&nbsp;<br><\/strong><\/p><p><strong>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>JOB AVAILABILITY<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.<\/strong><\/p><p><br><br><p><strong>Physical and Mental Requirements:<br><\/strong>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>Equal Employment Opportunity:<\/strong><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>&nbsp;<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><ul><li><p><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><u>English<\/u><\/a>&nbsp;&nbsp;<\/p><\/li><li><p><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><u>Spanish<\/u><\/a><\/p><\/li><\/ul><p><\/p><p><strong>Accommodation:<\/strong><\/p><p>Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.&nbsp;If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><u>app.acco@concentrix.com<\/u><\/a>.&nbsp; All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/p><p>&nbsp;<\/p><p><strong>Artificial Intelligence:<\/strong><\/p><p>As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/p><p>&nbsp;<\/p><p><strong>Work Authorization:<\/strong><\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. &nbsp;<\/p><p>&nbsp;<\/p><p><strong>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong><u>HERE<\/u><\/strong><\/a><\/p><\/p>\",\"ats_external_id\":\"US-req-10929eb0606ad32f\",\"location\":null,\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":null,\"salary_currency\":null,\"updated_at\":\"2026-10-28T20:55:55.190Z\",\"created_at\":\"2026-10-23T17:12:38.156Z\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/T8DBRAQD8B61DWJM27NJNSPJQM8NGZDZ\",\"apply_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/T8DBRAQD8B61DWJM27NJNSPJQM8NGZDZ\",\"head_count\":null,\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"hybrid\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-crew\",\"internal_job_listing\":null,\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":null,\"enable_onboarding\":null,\"accept_duplicate_applications\":null,\"delay_between_two_applications\":null,\"auto_call\":null,\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":null,\"relevance_score\":\"1\"},{\"id\":\"1903\",\"campaign_id\":\"req-ae12e46d5642d9dd\",\"campaign_title\":\"Automotive Regional Case Manager\",\"campaign_type\":null,\"job_title\":\"Automotive Regional Case Manager\",\"street\":null,\"address\":null,\"city\":\"USA\",\"state\":\"Colorado\",\"postal_code\":\"80201\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"\",\"long_description\":\"<p>Join a world-class team in Greenwood Village, CO as a Regional Case Manager! At Concentrix, we\u2019re looking for passionate game-changers to deliver exceptional customer experiences and tech-based solutions for one of the world\u2019s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)<\/p><p>&nbsp;<\/p><p><strong>A NEW CAREER POWERED BY YOU<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns \u201cWorld\u2019s Best Workplaces,\u201d \u201cBest Company Culture,\u201d and \u201cBest Companies for Career Growth\u201d awards every year? Then a Regional Case Manager position at Concentrix is the right place for you!&nbsp;<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>As a Regional Case Manager in the auto industry, you\u2019ll join an organically diverse team from around the globe where all members contribute to and support each other\u2019s success and wellbeing, proudly united as \u201cgame-changers.\u201d Together, we serve as the intelligent transformation partner for the world\u2019s best-known brands, delivering exceptional customer experiences with tech-powered innovation.&nbsp;<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>CAREER GROWTH AND PERSONAL DEVELOPMENT<\/strong><\/p><p><strong><br>This is a great opportunity to reimagine an all-new career journey and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, technologies, and ongoing support you\u2019ll need to succeed. Plus, at Concentrix, there\u2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.&nbsp;<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>WHAT YOU WILL DO IN THIS ROLE&nbsp;<\/strong><\/p><p><\/p><p><strong>As a Regional Case Manager, you will:<\/strong><\/p><p><\/p><ul><li><p><strong>Manage and resolve escalated auto customer concerns related to vehicle repairs, warranty coverage, dealership interactions, backordered parts, alternate transportation, and product performance issues.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Handle Tier 2 and Tier 3 escalated customer cases, including executive, Attorney General (AG), Better Business Bureau (BBB), and third-party escalations, ensuring timely and appropriate resolutions.<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Analyze and evaluate lemon law claims and support related arbitration and settlement activities.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Provide expedited handling of executive and field escalations.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Prioritize auto dealership sales-related issues and customer concerns involving dealer interactions.<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Process social media escalations related to auto dealership complaints and customer experience concerns.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Support vehicle buyback prevention efforts through case review, research, and resolution recommendations.&nbsp;<\/strong><\/p><\/li><\/ul><p><\/p><p><\/p><p><strong>YOUR QUALIFICATIONS<\/strong><\/p><p><\/p><p><strong>Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Regional Case Manager role include:<\/strong><\/p><p><\/p><ul><li><p><strong>High School diploma or GED, and at least 18 years of age.<\/strong><\/p><\/li><li><p><strong>Minimum of 5 years of customer service experience.<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Experience handling customer satisfaction issues, call center operations, or case management functions.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Working knowledge of U.S. lemon law processes, warranty policies, automotive retail and dealership operations, and escalation processes.<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Experience managing escalated customer concerns and complex case resolution.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Demonstrated ability to work effectively in a fast-paced, multitasking environment and an eagerness to learn new technologies.<\/strong><\/p><\/li><li><p><strong>Must reside in the United States and maintain a valid U.S. residential address.&nbsp;<\/strong><\/p><\/li><\/ul><p><\/p><p><\/p><p><strong>WHAT\u2019S IN IT FOR YOU<br><\/strong><\/p><p><strong>One of our company\u2019s Culture Beliefs says, \u201cWe champion our people.\u201d That\u2019s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we\u2019ll invest in YOU to aid in your career path and in your personal development. In this role, you\u2019ll also be provided with:&nbsp;<\/strong><\/p><p><\/p><ul><li><p><strong>The base salary range for this position is $25.00\/hr, (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid learning days.<\/strong><\/p><\/li><li><p><strong>Paid training and lucrative employee referral program.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>DailyPay enrollment option to access pay \\\"early,\\\" when you want it.&nbsp;<\/strong><\/p><\/li><li><p><strong>Opportunity to work directly for our automotive client at one of their regional offices, including headquarters in California, after 14 months in your current position.<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Health and wellness programs with trained partners to help promote a healthy you.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Mentorship programs that support your rewarding career journey.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.&nbsp;<\/strong><\/p><\/li><\/ul><p><strong>&nbsp;<\/strong><\/p><p><strong>REIMAGINE THE BEST VERSION OF YOU!&nbsp;<br><\/strong><\/p><p><strong>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>JOB AVAILABILITY<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.<\/strong><\/p><p><\/p><p><br><br><p><strong>Physical and Mental Requirements:<br><\/strong>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>Equal Employment Opportunity:<\/strong><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>&nbsp;<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><ul><li><p><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><u>English<\/u><\/a>&nbsp;&nbsp;<\/p><\/li><li><p><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><u>Spanish<\/u><\/a><\/p><\/li><\/ul><p><\/p><p><strong>Accommodation:<\/strong><\/p><p>Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.&nbsp;If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><u>app.acco@concentrix.com<\/u><\/a>.&nbsp; All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/p><p>&nbsp;<\/p><p><strong>Artificial Intelligence:<\/strong><\/p><p>As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/p><p>&nbsp;<\/p><p><strong>Work Authorization:<\/strong><\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. &nbsp;<\/p><p>&nbsp;<\/p><p><strong>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong><u>HERE<\/u><\/strong><\/a><\/p><\/p>\",\"ats_external_id\":\"US-req-ae12e46d5642d9dd\",\"location\":null,\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":null,\"salary_currency\":null,\"updated_at\":\"2026-10-28T20:55:55.190Z\",\"created_at\":\"2026-10-23T17:07:09.078Z\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/S43ADZHXA84HR5VQ6JF3NXF7N23C6G5C\",\"apply_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/S43ADZHXA84HR5VQ6JF3NXF7N23C6G5C\",\"head_count\":null,\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"hybrid\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-crew\",\"internal_job_listing\":null,\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":null,\"enable_onboarding\":null,\"accept_duplicate_applications\":null,\"delay_between_two_applications\":null,\"auto_call\":null,\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":null,\"relevance_score\":\"1\"},{\"id\":\"1904\",\"campaign_id\":\"req-736523237b13337a\",\"campaign_title\":\"Automotive Regional Case Manager\",\"campaign_type\":null,\"job_title\":\"Automotive Regional Case Manager\",\"street\":null,\"address\":null,\"city\":\"USA\",\"state\":\"Texas\",\"postal_code\":\"73301\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"\",\"long_description\":\"<p>Join a world-class team in Plano, TX as a Regional Case Manager! At Concentrix, we\u2019re looking for passionate game-changers to deliver exceptional customer experiences and tech-based solutions for one of the world\u2019s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)<\/p><p>&nbsp;<\/p><p><strong>A NEW CAREER POWERED BY YOU<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns \u201cWorld\u2019s Best Workplaces,\u201d \u201cBest Company Culture,\u201d and \u201cBest Companies for Career Growth\u201d awards every year? Then a Regional Case Manager position at Concentrix is the right place for you!&nbsp;<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>As a Regional Case Manager in the auto industry, you\u2019ll join an organically diverse team from around the globe where all members contribute to and support each other\u2019s success and wellbeing, proudly united as \u201cgame-changers.\u201d Together, we serve as the intelligent transformation partner for the world\u2019s best-known brands, delivering exceptional customer experiences with tech-powered innovation.&nbsp;<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>CAREER GROWTH AND PERSONAL DEVELOPMENT<\/strong><\/p><p><strong><br>This is a great opportunity to reimagine an all-new career journey and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, technologies, and ongoing support you\u2019ll need to succeed. Plus, at Concentrix, there\u2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.&nbsp;<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>WHAT YOU WILL DO IN THIS ROLE&nbsp;<\/strong><\/p><p><\/p><p><strong>As a Regional Case Manager, you will:<\/strong><\/p><p><\/p><ul><li><p><strong>Manage and resolve escalated auto customer concerns related to vehicle repairs, warranty coverage, dealership interactions, backordered parts, alternate transportation, and product performance issues.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Handle Tier 2 and Tier 3 escalated customer cases, including executive, Attorney General (AG), Better Business Bureau (BBB), and third-party escalations, ensuring timely and appropriate resolutions.<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Analyze and evaluate lemon law claims and support related arbitration and settlement activities.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Provide expedited handling of executive and field escalations.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Prioritize auto dealership sales-related issues and customer concerns involving dealer interactions.<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Process social media escalations related to auto dealership complaints and customer experience concerns.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Support vehicle buyback prevention efforts through case review, research, and resolution recommendations.&nbsp;<\/strong><\/p><\/li><\/ul><p><\/p><p><\/p><p><strong>YOUR QUALIFICATIONS<\/strong><\/p><p><\/p><p><strong>Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Regional Case Manager role include:<\/strong><\/p><p><\/p><ul><li><p><strong>High School diploma or GED, and at least 18 years of age.<\/strong><\/p><\/li><li><p><strong>Minimum of 5 years of customer service experience.<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Experience handling customer satisfaction issues, call center operations, or case management functions.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Working knowledge of U.S. lemon law processes, warranty policies, automotive retail and dealership operations, and escalation processes.<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Experience managing escalated customer concerns and complex case resolution.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Demonstrated ability to work effectively in a fast-paced, multitasking environment and an eagerness to learn new technologies.<\/strong><\/p><\/li><li><p><strong>Must reside in the United States and maintain a valid U.S. residential address.&nbsp;<\/strong><\/p><\/li><\/ul><p><\/p><p><\/p><p><strong>WHAT\u2019S IN IT FOR YOU<br><\/strong><\/p><p><strong>One of our company\u2019s Culture Beliefs says, \u201cWe champion our people.\u201d That\u2019s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we\u2019ll invest in YOU to aid in your career path and in your personal development. In this role, you\u2019ll also be provided with:&nbsp;<\/strong><\/p><p><\/p><ul><li><p><strong>The base salary range for this position is $23.00\/hr, (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid learning days.<\/strong><\/p><\/li><li><p><strong>Paid training and lucrative employee referral program.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>DailyPay enrollment option to access pay \\\"early,\\\" when you want it.&nbsp;<\/strong><\/p><\/li><li><p><strong>Opportunity to work directly for our automotive client at one of their regional offices, including headquarters in California, after 14 months in your current position.<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Health and wellness programs with trained partners to help promote a healthy you.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Mentorship programs that support your rewarding career journey.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.&nbsp;<\/strong><\/p><\/li><\/ul><p><strong>&nbsp;<\/strong><\/p><p><strong>REIMAGINE THE BEST VERSION OF YOU!&nbsp;<br><\/strong><\/p><p><strong>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>JOB AVAILABILITY<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.<\/strong><\/p><p><\/p><p><\/p><p><\/p><p><br><br><p><strong>Physical and Mental Requirements:<br><\/strong>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>Equal Employment Opportunity:<\/strong><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>&nbsp;<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><ul><li><p><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><u>English<\/u><\/a>&nbsp;&nbsp;<\/p><\/li><li><p><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><u>Spanish<\/u><\/a><\/p><\/li><\/ul><p><\/p><p><strong>Accommodation:<\/strong><\/p><p>Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.&nbsp;If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><u>app.acco@concentrix.com<\/u><\/a>.&nbsp; All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/p><p>&nbsp;<\/p><p><strong>Artificial Intelligence:<\/strong><\/p><p>As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/p><p>&nbsp;<\/p><p><strong>Work Authorization:<\/strong><\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. &nbsp;<\/p><p>&nbsp;<\/p><p><strong>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong><u>HERE<\/u><\/strong><\/a><\/p><\/p>\",\"ats_external_id\":\"US-req-736523237b13337a\",\"location\":null,\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":null,\"salary_currency\":null,\"updated_at\":\"2026-10-28T20:55:55.190Z\",\"created_at\":\"2026-10-23T17:02:25.456Z\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/H88GZBHHRDTBEA6AYW12T2GKE4CQ7BPZ\",\"apply_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/H88GZBHHRDTBEA6AYW12T2GKE4CQ7BPZ\",\"head_count\":null,\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"hybrid\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-crew\",\"internal_job_listing\":null,\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":null,\"enable_onboarding\":null,\"accept_duplicate_applications\":null,\"delay_between_two_applications\":null,\"auto_call\":null,\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":null,\"relevance_score\":\"1\"},{\"id\":\"1905\",\"campaign_id\":\"req-94348a4ae18ca83c\",\"campaign_title\":\"Automotive Regional Case Manager\",\"campaign_type\":null,\"job_title\":\"Automotive Regional Case Manager\",\"street\":null,\"address\":null,\"city\":\"USA\",\"state\":\"Georgia\",\"postal_code\":\"30301\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"\",\"long_description\":\"<p>Join a world-class team in Atlanta, GA as a Regional Case Manager! At Concentrix, we\u2019re looking for passionate game-changers to deliver exceptional customer experiences and tech-based solutions for one of the world\u2019s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)<\/p><p>&nbsp;<\/p><p><strong>A NEW CAREER POWERED BY YOU<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns \u201cWorld\u2019s Best Workplaces,\u201d \u201cBest Company Culture,\u201d and \u201cBest Companies for Career Growth\u201d awards every year? Then a Regional Case Manager position at Concentrix is the right place for you!&nbsp;<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>As a Regional Case Manager in the auto industry, you\u2019ll join an organically diverse team from around the globe where all members contribute to and support each other\u2019s success and wellbeing, proudly united as \u201cgame-changers.\u201d Together, we serve as the intelligent transformation partner for the world\u2019s best-known brands, delivering exceptional customer experiences with tech-powered innovation.&nbsp;<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>CAREER GROWTH AND PERSONAL DEVELOPMENT<\/strong><\/p><p><strong><br>This is a great opportunity to reimagine an all-new career journey and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, technologies, and ongoing support you\u2019ll need to succeed. Plus, at Concentrix, there\u2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.&nbsp;<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>WHAT YOU WILL DO IN THIS ROLE&nbsp;<\/strong><\/p><p><\/p><p><strong>As a Regional Case Manager, you will:<\/strong><\/p><p><\/p><ul><li><p><strong>Manage and resolve escalated auto customer concerns related to vehicle repairs, warranty coverage, dealership interactions, backordered parts, alternate transportation, and product performance issues.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Handle Tier 2 and Tier 3 escalated customer cases, including executive, Attorney General (AG), Better Business Bureau (BBB), and third-party escalations, ensuring timely and appropriate resolutions.<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Analyze and evaluate lemon law claims and support related arbitration and settlement activities.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Provide expedited handling of executive and field escalations.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Prioritize auto dealership sales-related issues and customer concerns involving dealer interactions.<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Process social media escalations related to auto dealership complaints and customer experience concerns.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Support vehicle buyback prevention efforts through case review, research, and resolution recommendations.&nbsp;<\/strong><\/p><\/li><\/ul><p><\/p><p><\/p><p><strong>YOUR QUALIFICATIONS<\/strong><\/p><p><\/p><p><strong>Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Regional Case Manager role include:<\/strong><\/p><p><\/p><ul><li><p><strong>High School diploma or GED, and at least 18 years of age.<\/strong><\/p><\/li><li><p><strong>Minimum of 5 years of customer service experience.<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Experience handling customer satisfaction issues, call center operations, or case management functions.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Working knowledge of U.S. lemon law processes, warranty policies, automotive retail and dealership operations, and escalation processes.<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Experience managing escalated customer concerns and complex case resolution.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Demonstrated ability to work effectively in a fast-paced, multitasking environment and an eagerness to learn new technologies.<\/strong><\/p><\/li><li><p><strong>Must reside in the United States and maintain a valid U.S. residential address.&nbsp;<\/strong><\/p><\/li><\/ul><p><\/p><p><\/p><p><strong>WHAT\u2019S IN IT FOR YOU<br><\/strong><\/p><p><strong>One of our company\u2019s Culture Beliefs says, \u201cWe champion our people.\u201d That\u2019s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we\u2019ll invest in YOU to aid in your career path and in your personal development. In this role, you\u2019ll also be provided with:&nbsp;<\/strong><\/p><p><\/p><ul><li><p><strong>The base salary range for this position is $21.00\/hr, (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid learning days.<\/strong><\/p><\/li><li><p><strong>Paid training and lucrative employee referral program.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>DailyPay enrollment option to access pay \\\"early,\\\" when you want it.&nbsp;<\/strong><\/p><\/li><li><p><strong>Opportunity to work directly for our automotive client at one of their regional offices, including headquarters in California, after 14 months in your current position.<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Health and wellness programs with trained partners to help promote a healthy you.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Mentorship programs that support your rewarding career journey.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.&nbsp;<\/strong><\/p><\/li><\/ul><p><strong>&nbsp;<\/strong><\/p><p><strong>REIMAGINE THE BEST VERSION OF YOU!&nbsp;<br><\/strong><\/p><p><strong>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>JOB AVAILABILITY<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.<\/strong><\/p><p><\/p><p><br><br><p><strong>Physical and Mental Requirements:<br><\/strong>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>Equal Employment Opportunity:<\/strong><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>&nbsp;<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><ul><li><p><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><u>English<\/u><\/a>&nbsp;&nbsp;<\/p><\/li><li><p><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><u>Spanish<\/u><\/a><\/p><\/li><\/ul><p><\/p><p><strong>Accommodation:<\/strong><\/p><p>Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.&nbsp;If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><u>app.acco@concentrix.com<\/u><\/a>.&nbsp; All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/p><p>&nbsp;<\/p><p><strong>Artificial Intelligence:<\/strong><\/p><p>As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/p><p>&nbsp;<\/p><p><strong>Work Authorization:<\/strong><\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. &nbsp;<\/p><p>&nbsp;<\/p><p><strong>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong><u>HERE<\/u><\/strong><\/a><\/p><\/p>\",\"ats_external_id\":\"US-req-94348a4ae18ca83c\",\"location\":null,\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":null,\"salary_currency\":null,\"updated_at\":\"2026-10-29T21:04:17.974Z\",\"created_at\":\"2026-10-23T16:55:26.059Z\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/P1KNR77J3EHJ90STKA5ZFJZFQXC5W195\",\"apply_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/P1KNR77J3EHJ90STKA5ZFJZFQXC5W195\",\"head_count\":null,\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"hybrid\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-crew\",\"internal_job_listing\":null,\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":null,\"enable_onboarding\":null,\"accept_duplicate_applications\":null,\"delay_between_two_applications\":null,\"auto_call\":null,\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":null,\"relevance_score\":\"1\"},{\"id\":\"1906\",\"campaign_id\":\"req-5555ff1bf4dd96e8\",\"campaign_title\":\"Automotive Regional Case Manager\",\"campaign_type\":null,\"job_title\":\"Automotive Regional Case Manager\",\"street\":null,\"address\":null,\"city\":\"Fountain Valley\",\"state\":\"California\",\"postal_code\":\"92708\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"\",\"long_description\":\"<p>Join a world-class team in Fountain Valley, CA, as a Regional Case Manager! At Concentrix, we\u2019re looking for passionate game-changers to deliver exceptional customer experiences and tech-based solutions for one of the world\u2019s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)<\/p><p>&nbsp;<\/p><p><strong>A NEW CAREER POWERED BY YOU<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns \u201cWorld\u2019s Best Workplaces,\u201d \u201cBest Company Culture,\u201d and \u201cBest Companies for Career Growth\u201d awards every year? Then a Regional Case Manager position at Concentrix is the right place for you!&nbsp;<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>As a Regional Case Manager in the auto industry, you\u2019ll join an organically diverse team from around the globe where all members contribute to and support each other\u2019s success and wellbeing, proudly united as \u201cgame-changers.\u201d Together, we serve as the intelligent transformation partner for the world\u2019s best-known brands, delivering exceptional customer experiences with tech-powered innovation.&nbsp;<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>CAREER GROWTH AND PERSONAL DEVELOPMENT<\/strong><\/p><p><strong><br>This is a great opportunity to reimagine an all-new career journey and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, technologies, and ongoing support you\u2019ll need to succeed. Plus, at Concentrix, there\u2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.&nbsp;<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>WHAT YOU WILL DO IN THIS ROLE&nbsp;<\/strong><\/p><p><\/p><p><strong>As a Regional Case Manager, you will:<\/strong><\/p><p><\/p><ul><li><p><strong>Manage and resolve escalated auto customer concerns related to vehicle repairs, warranty coverage, dealership interactions, backordered parts, alternate transportation, and product performance issues.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Handle Tier 2 and Tier 3 escalated customer cases, including executive, Attorney General (AG), Better Business Bureau (BBB), and third-party escalations, ensuring timely and appropriate resolutions.<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Analyze and evaluate lemon law claims and support related arbitration and settlement activities.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Provide expedited handling of executive and field escalations.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Prioritize auto dealership sales-related issues and customer concerns involving dealer interactions.<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Process social media escalations related to auto dealership complaints and customer experience concerns.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Support vehicle buyback prevention efforts through case review, research, and resolution recommendations.&nbsp;<\/strong><\/p><\/li><\/ul><p><\/p><p><\/p><p><strong>YOUR QUALIFICATIONS<\/strong><\/p><p><\/p><p><strong>Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Regional Case Manager role include:<\/strong><\/p><p><\/p><ul><li><p><strong>High School diploma or GED, and at least 18 years of age.<\/strong><\/p><\/li><li><p><strong>Minimum of 5 years of customer service experience.<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Experience handling customer satisfaction issues, call center operations, or case management functions.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Working knowledge of U.S. lemon law processes, warranty policies, automotive retail and dealership operations, and escalation processes.<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Experience managing escalated customer concerns and complex case resolution.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Demonstrated ability to work effectively in a fast-paced, multitasking environment and an eagerness to learn new technologies.<\/strong><\/p><\/li><li><p><strong>Must reside in the United States and maintain a valid U.S. residential address.&nbsp;<\/strong><\/p><\/li><\/ul><p><\/p><p><\/p><p><strong>WHAT\u2019S IN IT FOR YOU<br><\/strong><\/p><p><strong>One of our company\u2019s Culture Beliefs says, \u201cWe champion our people.\u201d That\u2019s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we\u2019ll invest in YOU to aid in your career path and in your personal development. In this role, you\u2019ll also be provided with:&nbsp;<\/strong><\/p><p><\/p><ul><li><p><strong>The base salary range for this position is $24.00\/hr, (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid learning days.<\/strong><\/p><\/li><li><p><strong>Paid training and lucrative employee referral program.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>DailyPay enrollment option to access pay \\\"early,\\\" when you want it.&nbsp;<\/strong><\/p><\/li><li><p><strong>Opportunity to work directly for our automotive client at one of their regional offices, including headquarters in California, after 14 months in your current position.<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Health and wellness programs with trained partners to help promote a healthy you.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Mentorship programs that support your rewarding career journey.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.&nbsp;<\/strong><\/p><\/li><\/ul><ul><li><p><strong>Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.&nbsp;<\/strong><\/p><\/li><\/ul><p><strong>&nbsp;<\/strong><\/p><p><strong>REIMAGINE THE BEST VERSION OF YOU!&nbsp;<br><\/strong><\/p><p><strong>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>JOB AVAILABILITY<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.<\/strong><\/p><p><\/p><p><br><br><p><strong>Physical and Mental Requirements:<br><\/strong>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>Equal Employment Opportunity:<\/strong><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>&nbsp;<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><ul><li><p><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><u>English<\/u><\/a>&nbsp;&nbsp;<\/p><\/li><li><p><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><u>Spanish<\/u><\/a><\/p><\/li><\/ul><p><\/p><p><strong>Accommodation:<\/strong><\/p><p>Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.&nbsp;If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><u>app.acco@concentrix.com<\/u><\/a>.&nbsp; All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/p><p>&nbsp;<\/p><p><strong>Artificial Intelligence:<\/strong><\/p><p>As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/p><p>&nbsp;<\/p><p><strong>Work Authorization:<\/strong><\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. &nbsp;<\/p><p>&nbsp;<\/p><p><strong>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong><u>HERE<\/u><\/strong><\/a><\/p><\/p>\",\"ats_external_id\":\"US-req-5555ff1bf4dd96e8\",\"location\":null,\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":null,\"salary_currency\":null,\"updated_at\":\"2026-10-28T20:55:55.190Z\",\"created_at\":\"2026-10-23T16:42:16.441Z\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/BWGACGX87Z231F3Q3XQNFBFHJR96KXBH\",\"apply_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/BWGACGX87Z231F3Q3XQNFBFHJR96KXBH\",\"head_count\":null,\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"hybrid\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-crew\",\"internal_job_listing\":null,\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":null,\"enable_onboarding\":null,\"accept_duplicate_applications\":null,\"delay_between_two_applications\":null,\"auto_call\":null,\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":null,\"relevance_score\":\"1\"},{\"id\":\"1519\",\"campaign_id\":\"1256\",\"campaign_title\":\"Advisor I, Customer Service - Bilingual R1775268\",\"campaign_type\":\"job_application\",\"job_title\":\"Asesor de Servicio al Cliente - Mercado Valenciano - PL01\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":null,\"country\":\"Spain\",\"short_description\":\" \",\"long_description\":\"<p><b>Experimenta una carrera que redefine reglas del juego<\/b>\u00a0<\/p><br \/><p>\u00bfListo para dar el siguiente gran paso? Somos el l\u00edder mundial en tecnolog\u00eda y servicios que impulsa a las marcas del futuro. Ayudamos a marcas conocidas -las que utilizas d\u00eda a d\u00eda- a mejorar sus negocios con tecnolog\u00eda y soluciones integradas, en m\u00e1s de 70 pa\u00edses.\u00a0<\/p><p>Si buscas crecer, como Asesor de Servicio al Cliente en Barcelona (presencial), formar\u00e1s parte de nuestro equipo innovador, quienes impulsan las marcas del futuro en tecnolog\u00eda, finanzas, viajes, moda, sanidad y mucho m\u00e1s.\u00a0<\/p><br \/><p><b>Crecimiento profesional y desarrollo personal<\/b>\u00a0<\/p><br \/><p>Esta es una gran oportunidad para experimentar el poder del futuro y desarrollar \u00abamigos para toda la vida\u00bb al mismo tiempo. Te daremos toda la formaci\u00f3n, las tecnolog\u00edas m\u00e1s avanzadas y el apoyo continuo que necesitar\u00e1 para triunfar.\u00a0<\/p><br \/><p><b>Lo que har\u00e1s en este puesto<\/b>\u00a0<\/p><br \/><p>En todo lo que hacemos, creemos en hacer lo correcto por y para las personas: nuestros clientes, sus clientes, nuestra gente, nuestra comunidad y nuestro planeta.\u00a0<\/p><br \/><p>Como <b>Asesor de Servicio al Cliente<\/b> en nuestro equipo, deber\u00e1s:\u00a0<\/p><p>- Atender llamadas entrantes de clientes (a trav\u00e9s de tel\u00e9fono, email, email de voz, b\u00edper u otras alertas) y solucionar las demandas de los usuarios\u00a0<br \/>- Registrar los detalles de las llamadas en los sistemas de gesti\u00f3n de llamadas para proporcionar una respuesta y una resoluci\u00f3n dentro del ANS\u00a0<br \/>- Mantener el conocimiento del servicio y del producto y la habilidad asociada a las aplicaciones espec\u00edficas para los clientes individuales\u00a0<br \/>- Intensificar las cuestiones de servicio potencial inicialmente con el Mentor\u00a0<br \/>- Asegurar el mantenimiento del ANS contractual.\u00a0<\/p><br \/><p><b>Tus competencias<\/b>\u00a0<\/p><br \/><p>Acogemos con los brazos abiertos a quienes cambian las reglas del juego, personas de or\u00edgenes diversos, curiosas y dispuestas a aprender. Tu talento natural para ayudar a los dem\u00e1s e ir un paso m\u00e1s all\u00e1 del WOW para nuestros clientes encajar\u00e1 perfectamente con lo que hacemos y lo que somos.\u00a0<\/p><p>Formaremos un buen equipo si t\u00fa:\u00a0<\/p><br \/><p>- Tienes un nivel biling\u00fce de\u00a0<b> Valenciano <\/b>y Castellano<br \/>- Cuentas con experiencia en atenci\u00f3n al cliente y recepci\u00f3n de consultas\u00a0<br \/>- Estas habituado a utilizar un ordenador y herramientas ofim\u00e1ticas, CRM\u00a0<br \/>- Eres emp\u00e1tico y tienes ganas de trabajar y aprender en un entorno din\u00e1mico\u00a0<br \/>- Eres responsable, \u00e1gil y perfeccionista\u00a0<br \/>- Cuentas con muy buenas dotes comunicativas y organizativas\u00a0<br \/>- Eres entusiasta, amable, orientada a cliente, flexible y proactivo\u00a0<\/p><br \/><p>\u00bfNo cumples todos los requisitos? Nos dedicamos a crear un lugar de trabajo diverso, inclusivo y aut\u00e9ntico en el que todos puedan aprender y desarrollarse profesionalmente. Si crees que no cumples con todos los requisitos de la descripci\u00f3n del puesto, te animamos a que presentes tu candidatura. Haremos todo lo posible por encontrar el puesto adecuado para ti, ya sea \u00e9ste o un puesto futuro.\u00a0<\/p><br \/><p><b>Lo que ofrecemos<\/b>\u00a0<\/p><p>Desafiamos las convenciones para ofrecer resultados inimaginables creando experiencias de cliente que superan el WOW. Por eso, invertimos significativamente en nuestro personal, infraestructura y capacidades para garantizar el \u00e9xito a largo plazo de nuestros equipos, nuestros clientes y de TI.\u00a0<\/p><p>En este puesto, ofrecemos beneficios que te ayudaran a apoyar tu estilo de vida \u00fanico:\u00a0<\/p><br \/><p>- Contrato\u00a0de 39h con horario Lunes a Viernes de 9:00 a 18:00<br \/>- Oficina en una ubicaci\u00f3n excelente en Barcelona \u00a0<br \/>- Salario: 19.623, euros brutos &#43; hasta1.440 euros brutos en bonus al a\u00f1o \u00a0<br \/>- Bonificaci\u00f3n por recomendaci\u00f3n \u00a0<br \/>- Formaci\u00f3n completa y remunerada, sobre la empresa y el proyecto en el que trabajar\u00e1s \u00a0<br \/>- Programa de desarrollo profesional y cursos especializados\u00a0\u00a0\u00a0<\/p><br \/><p><b>Experimenta tu mejor versi\u00f3n<\/b>\u00a0<\/p><p>En Concentrix, invertimos en quienes cambian las reglas del juego porque sabemos que cuando nuestra gente prospera, nuestros clientes y sus clientes prosperan.\u00a0<\/p><p>Si todo esto suena como el siguiente paso perfecto en tu carrera profesional, queremos saber de ti. Aplica hoy mismo y descubre por qu\u00e9 m\u00e1s de 440.000 game-changers alrededor del mundo consideran a Concentrix su \u00abempleador preferido\u00bb.\u00a0<\/p><br \/><p><i>Ofrecemos igualdad de oportunidades de empleo\u00a0<\/i>\u00a0<\/p><p><i>Nos comprometemos a ofrecer igualdad de oportunidades laborales a todos los candidatos, y un entorno de trabajo libre de discriminaci\u00f3n y acoso. Todas nuestras pr\u00e1cticas de contrataci\u00f3n se basan en las necesidades empresariales, los requisitos del puesto y las cualificaciones personales, sin tener en cuenta la identidad de g\u00e9nero, la edad, la religi\u00f3n, el origen \u00e9tnico, la situaci\u00f3n familiar o parental o cualquier otra clasificaci\u00f3n protegida por la legislaci\u00f3n nacional aplicable.<\/i>\u00a0<br \/><b><u>R1775268<\/u><\/b><\/p>\",\"ats_external_id\":\"R1775268\",\"location\":\"Barcelona, Barcelona\",\"job_type\":\"full_time\",\"salary\":\"1946.71\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-28T11:06:28.011+01:00\",\"created_at\":\"2026-10-23T16:06:18.497+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjU2?\",\"apply_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjU2\/apply?\",\"head_count\":\"300\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"organization_reference_id\":\"WES05\"},\"location\":{\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"country\":{\"wid\":\"bd34c524a6a04ae6915f5d96fa086199\",\"iso2\":\"ES\",\"iso3\":\"ESP\",\"descriptor\":\"Spain\",\"iso_numeric\":\"724\"},\"postal_code\":\"8020\",\"primary_location\":{\"id\":\"ES-BAR-SELVA-01\",\"wid\":\"e3ece62c945d101d479c643715ac0000\",\"descriptor\":\"ESP Barcelona - 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Somos el l\u00edder mundial en tecnolog\u00eda y servicios que impulsa a las marcas del futuro. Ayudamos a marcas conocidas -las que utilizas d\u00eda a d\u00eda- a mejorar sus negocios con tecnolog\u00eda y soluciones integradas, en m\u00e1s de 70 pa\u00edses.\u00a0<\/p><p>Si buscas crecer, como Asesor de Servicio al Cliente en Barcelona (presencial), formar\u00e1s parte de nuestro equipo innovador, quienes impulsan las marcas del futuro en tecnolog\u00eda, finanzas, viajes, moda, sanidad y mucho m\u00e1s.\u00a0<\/p><br \/><p><b>Crecimiento profesional y desarrollo personal<\/b>\u00a0<\/p><br \/><p>Esta es una gran oportunidad para experimentar el poder del futuro y desarrollar \u00abamigos para toda la vida\u00bb al mismo tiempo. Te daremos toda la formaci\u00f3n, las tecnolog\u00edas m\u00e1s avanzadas y el apoyo continuo que necesitar\u00e1 para triunfar.\u00a0<\/p><br \/><p><b>Lo que har\u00e1s en este puesto<\/b>\u00a0<\/p><br \/><p>En todo lo que hacemos, creemos en hacer lo correcto por y para las personas: nuestros clientes, sus clientes, nuestra gente, nuestra comunidad y nuestro planeta.\u00a0<\/p><br \/><p>Como <b>Asesor de Servicio al Cliente<\/b> en nuestro equipo, deber\u00e1s:\u00a0<\/p><p>- Atender llamadas entrantes de clientes (a trav\u00e9s de tel\u00e9fono, email, email de voz, b\u00edper u otras alertas) y solucionar las demandas de los usuarios\u00a0<br \/>- Registrar los detalles de las llamadas en los sistemas de gesti\u00f3n de llamadas para proporcionar una respuesta y una resoluci\u00f3n dentro del ANS\u00a0<br \/>- Mantener el conocimiento del servicio y del producto y la habilidad asociada a las aplicaciones espec\u00edficas para los clientes individuales\u00a0<br \/>- Intensificar las cuestiones de servicio potencial inicialmente con el Mentor\u00a0<br \/>- Asegurar el mantenimiento del ANS contractual.\u00a0<\/p><br \/><p><b>Tus competencias<\/b>\u00a0<\/p><br \/><p>Acogemos con los brazos abiertos a quienes cambian las reglas del juego, personas de or\u00edgenes diversos, curiosas y dispuestas a aprender. Tu talento natural para ayudar a los dem\u00e1s e ir un paso m\u00e1s all\u00e1 del WOW para nuestros clientes encajar\u00e1 perfectamente con lo que hacemos y lo que somos.\u00a0<\/p><p>Formaremos un buen equipo si t\u00fa:\u00a0<\/p><br \/><p>- Tienes un nivel biling\u00fce de\u00a0<b> Aranes <\/b>y Castellano<br \/>- Cuentas con experiencia en atenci\u00f3n al cliente y recepci\u00f3n de consultas\u00a0<br \/>- Estas habituado a utilizar un ordenador y herramientas ofim\u00e1ticas, CRM\u00a0<br \/>- Eres emp\u00e1tico y tienes ganas de trabajar y aprender en un entorno din\u00e1mico\u00a0<br \/>- Eres responsable, \u00e1gil y perfeccionista\u00a0<br \/>- Cuentas con muy buenas dotes comunicativas y organizativas\u00a0<br \/>- Eres entusiasta, amable, orientada a cliente, flexible y proactivo\u00a0<\/p><br \/><p>\u00bfNo cumples todos los requisitos? Nos dedicamos a crear un lugar de trabajo diverso, inclusivo y aut\u00e9ntico en el que todos puedan aprender y desarrollarse profesionalmente. Si crees que no cumples con todos los requisitos de la descripci\u00f3n del puesto, te animamos a que presentes tu candidatura. Haremos todo lo posible por encontrar el puesto adecuado para ti, ya sea \u00e9ste o un puesto futuro.\u00a0<\/p><br \/><p><b>Lo que ofrecemos<\/b>\u00a0<\/p><p>Desafiamos las convenciones para ofrecer resultados inimaginables creando experiencias de cliente que superan el WOW. Por eso, invertimos significativamente en nuestro personal, infraestructura y capacidades para garantizar el \u00e9xito a largo plazo de nuestros equipos, nuestros clientes y de TI.\u00a0<\/p><p>En este puesto, ofrecemos beneficios que te ayudaran a apoyar tu estilo de vida \u00fanico:\u00a0<\/p><br \/><p>- Contrato\u00a0de 39h con horario Lunes a Viernes de 9:00 a 18:00<br \/>- Oficina en una ubicaci\u00f3n excelente en Barcelona \u00a0<br \/>- Salario: 19.623, euros brutos &#43; hasta1.440 euros brutos en bonus al a\u00f1o \u00a0<br \/>- Bonificaci\u00f3n por recomendaci\u00f3n \u00a0<br \/>- Formaci\u00f3n completa y remunerada, sobre la empresa y el proyecto en el que trabajar\u00e1s \u00a0<br \/>- Programa de desarrollo profesional y cursos especializados\u00a0\u00a0\u00a0<\/p><br \/><p><b>Experimenta tu mejor versi\u00f3n<\/b>\u00a0<\/p><p>En Concentrix, invertimos en quienes cambian las reglas del juego porque sabemos que cuando nuestra gente prospera, nuestros clientes y sus clientes prosperan.\u00a0<\/p><p>Si todo esto suena como el siguiente paso perfecto en tu carrera profesional, queremos saber de ti. Aplica hoy mismo y descubre por qu\u00e9 m\u00e1s de 440.000 game-changers alrededor del mundo consideran a Concentrix su \u00abempleador preferido\u00bb.\u00a0<\/p><br \/><p><i>Ofrecemos igualdad de oportunidades de empleo\u00a0<\/i>\u00a0<\/p><p><i>Nos comprometemos a ofrecer igualdad de oportunidades laborales a todos los candidatos, y un entorno de trabajo libre de discriminaci\u00f3n y acoso. Todas nuestras pr\u00e1cticas de contrataci\u00f3n se basan en las necesidades empresariales, los requisitos del puesto y las cualificaciones personales, sin tener en cuenta la identidad de g\u00e9nero, la edad, la religi\u00f3n, el origen \u00e9tnico, la situaci\u00f3n familiar o parental o cualquier otra clasificaci\u00f3n protegida por la legislaci\u00f3n nacional aplicable.<\/i>\u00a0<br \/><b><u>R1775273\u00a0<\/u><\/b><\/p>\",\"ats_external_id\":\"R1775273\",\"location\":\"Barcelona, Barcelona\",\"job_type\":\"full_time\",\"salary\":\"1946.71\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-28T11:06:27.879+01:00\",\"created_at\":\"2026-10-23T16:06:17.856+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjU1?\",\"apply_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjU1\/apply?\",\"head_count\":\"300\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"organization_reference_id\":\"WES05\"},\"location\":{\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"country\":{\"wid\":\"bd34c524a6a04ae6915f5d96fa086199\",\"iso2\":\"ES\",\"iso3\":\"ESP\",\"descriptor\":\"Spain\",\"iso_numeric\":\"724\"},\"postal_code\":\"8020\",\"primary_location\":{\"id\":\"ES-BAR-SELVA-01\",\"wid\":\"e3ece62c945d101d479c643715ac0000\",\"descriptor\":\"ESP Barcelona - 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speaking) - On-site - Travel Industry EJ01\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":null,\"country\":\"Spain\",\"short_description\":\"\",\"long_description\":\"<p><span style=\\\"color:#000000\\\">Ready to take the next step in your leadership career?<\/span><\/p><br \/><p><span style=\\\"color:#000000\\\">At Concentrix, we\u2019re looking for a motivated <b>Team Leader<\/b> to supervise and support a customer service team within the travel industry. If you\u2019re passionate about people development, enjoy working in a fast-paced environment, and know how to turn performance goals into results, we\u2019d love to meet you!<\/span><\/p><br \/><p><span style=\\\"color:#000000\\\"><b>Your responsibilities<\/b><\/span><\/p><br \/><ul><li style=\\\"color:!important\\\">Supervise the day-to-day activities of a customer service team, including attendance and performance monitoring.<\/li><li style=\\\"color:!important\\\">Coach and mentor team members through regular feedback sessions to help them achieve their individual and team targets.<\/li><li style=\\\"color:!important\\\">Monitor KPIs and service quality, identifying performance gaps and implementing improvement plans when needed.<\/li><li style=\\\"color:!important\\\">Ensure customer service delivery meets contractual requirements and business objectives.<\/li><li style=\\\"color:!important\\\">Communicate goals, expectations, and relevant updates clearly to your team.<\/li><li style=\\\"color:!important\\\">Support agents with escalated customer enquiries, providing guidance and expertise when needed.<\/li><li style=\\\"color:!important\\\">Lead team meetings, encourage open communication, and organize team activities to strengthen collaboration.<\/li><li style=\\\"color:!important\\\">Follow company policies and procedures while promoting Concentrix values and a positive team environment.<\/li><\/ul><br \/><p><span style=\\\"color:#000000\\\"><b>What we\u2019re looking for<\/b><\/span><\/p><br \/><ul><li style=\\\"color:!important\\\">Proficient or bilingual in Catalan &#43; English<\/li><li style=\\\"color:!important\\\">An associate degree or equivalent qualification in a relevant field is preferred.<\/li><li style=\\\"color:!important\\\">Two to four years of relevant professional experience is preferred.<\/li><li style=\\\"color:!important\\\">Previous experience coaching, mentoring, or supervising team members.<\/li><li style=\\\"color:!important\\\">Strong communication and interpersonal skills.<\/li><li style=\\\"color:!important\\\">A results-oriented mindset, with the ability to motivate others and drive performance.<\/li><li style=\\\"color:!important\\\">Excellent organizational and problem-solving skills, with the ability to prioritize tasks and meet deadlines.<\/li><li style=\\\"color:!important\\\">The ability to remain calm under pressure and follow through on commitments.<\/li><li style=\\\"color:!important\\\">Flexibility to adapt to business needs and working schedules.<\/li><\/ul><br \/><p><span style=\\\"color:#000000\\\"><b>What\u2019s in it for you<\/b><\/span><\/p><br \/><p><span style=\\\"color:#000000\\\">- 39 hours\/week permanent contract: rotative Monday to Friday from 09:00 to 18:00<\/span><\/p><p><span style=\\\"color:#000000\\\">- Salary <\/span>22.547,4<span style=\\\"color:#000000\\\"> euros gross\/year &#43; up to 3500 euros gross\/year in bonus &#43; private medical insurance <\/span><\/p><p><span style=\\\"color:#000000\\\">- Central location in Barcelona<\/span><\/p><p><span style=\\\"color:#000000\\\">- Bring-a-friend (referral) bonus opportunities<\/span><\/p><p><span style=\\\"color:#000000\\\">- Career development programs and specialized courses<\/span><\/p><br \/><p><span style=\\\"color:#000000\\\">Ready to take the lead?<\/span><\/p><br \/><p><span style=\\\"color:#000000\\\">Join Concentrix and help your team deliver outstanding customer experiences for a brand in the fashion industry.<\/span><\/p><br \/><p><span style=\\\"color:#000000\\\">Concentrix is an equal opportunity employer<\/span><\/p><p><span style=\\\"color:#000000\\\">We&#39;re proudly united as one team, one company, globally. 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All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.<br \/><\/span>\u00a0R1774612<\/p>\",\"ats_external_id\":\"R1774612\",\"location\":\"Barcelona, Barcelona\",\"job_type\":\"full_time\",\"salary\":\"1883.33\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-28T20:05:34.911+08:00\",\"created_at\":\"2026-10-23T16:05:19.147+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yODY0Nw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ESP-Barcelona---C-de-la-Selva-de-Mar-129\/Team-Leader--Catalan---speaking----On-site---Travel-Industry-EJ01_R1774612\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Quality\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"organization_reference_id\":\"WES05\"},\"location\":{\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"country\":{\"wid\":\"bd34c524a6a04ae6915f5d96fa086199\",\"iso2\":\"ES\",\"iso3\":\"ESP\",\"descriptor\":\"Spain\",\"iso_numeric\":\"724\"},\"postal_code\":\"8020\",\"primary_location\":{\"id\":\"ES-BAR-SELVA-01\",\"wid\":\"e3ece62c945d101d479c643715ac0000\",\"descriptor\":\"ESP Barcelona - 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Trainee (Non Agent) R1774635\",\"campaign_type\":\"job_application\",\"job_title\":\"Training & Quality Specialist (Catalan- speaking) - On-site - Travel Industry EJ01\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":null,\"country\":\"Spain\",\"short_description\":\"\",\"long_description\":\"<p><span style=\\\"color:#000000\\\"><b>Ready for your next career move?<\/b><\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">At Concentrix, we\u2019re looking for a <b>Trainer &amp; Quality Specialist<\/b> to support a customer service team within the travel industry. If you have an eye for detail, enjoy helping others improve, and like using data to find better ways of working, we\u2019d love to hear from you!<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">Your responsibilities<\/span><\/p><ul><li style=\\\"color:!important\\\"><b>Monitor and improve quality<\/b> by conducting evaluations and calibrations, providing structured feedback, and ensuring consistency across human and AI-assisted quality assessments.<\/li><li style=\\\"color:!important\\\"><b>Train and coach team members<\/b> through onboarding sessions, refresher training, and targeted coaching to address skill gaps and improve performance.<\/li><li style=\\\"color:!important\\\"><b>Analyze performance and customer feedback<\/b> by reviewing quality results, KPIs, and customer complaints to identify trends and root causes.<\/li><li style=\\\"color:!important\\\"><b>Prepare reports and insights<\/b> using Excel, DOMO, and Power BI to support decision-making and collaborate with management on improvement plans.<\/li><li style=\\\"color:!important\\\"><b>Drive continuous improvement<\/b> by identifying opportunities to optimize processes, maintain quality standards, and support operational excellence.<\/li><li style=\\\"color:!important\\\"><b>Support AI and automation initiatives<\/b> by contributing to AI\/BOT training, knowledge management, and the improvement of evaluation criteria and AI-driven solutions.<\/li><\/ul><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">What we\u2019re looking for<\/span><\/p><br \/><ul><li style=\\\"color:!important\\\">At least <b>2 years of experience<\/b> in Quality, Training, Coaching, or a similar role.<\/li><li style=\\\"color:!important\\\">Fluent in <b>English and either Catalan, Galician or Basque<\/b>, both written and spoken.<\/li><li style=\\\"color:!important\\\">Strong analytical skills and the ability to interpret data and translate insights into action.<\/li><li style=\\\"color:!important\\\">Intermediate-level Excel skills and experience with reporting tools such as Power BI or DOMO.<\/li><li style=\\\"color:!important\\\">Excellent communication, coaching, and stakeholder management skills.<\/li><li style=\\\"color:!important\\\">Familiarity with quality assurance processes, CRM tools, data analysis, or AI\/BOT environments is a plus.<\/li><li style=\\\"color:!important\\\">Strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.<\/li><\/ul><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><b>What\u2019s in it for you<\/b><\/span><\/p><br \/><ul><li style=\\\"color:!important\\\">39 hours\/week permanent contract: rotative Monday to Friday from 09:00 to 18:00<\/li><li style=\\\"color:!important\\\">Salary 23.547,4 euros gross\/year &#43; up to 2000 euros gross\/year in bonus &#43; medical insurance <\/li><li style=\\\"color:!important\\\">Central location in Barcelona<\/li><li style=\\\"color:!important\\\">Bring-a-friend (referral) bonus opportunities<\/li><li style=\\\"color:!important\\\">Career development programs and specialized courses<\/li><\/ul><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">Ready to take the next step?<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">Join Concentrix and help shape better customer experiences through quality, training, and continuous improvement in the fashion industry.<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">Concentrix is an equal opportunity employer<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.<\/span><\/p><p style=\\\"color:!important\\\">R1774635<span style=\\\"color:#000000\\\"><br \/><\/span><\/p>\",\"ats_external_id\":\"R1774635\",\"location\":\"Barcelona, Barcelona\",\"job_type\":\"full_time\",\"salary\":\"1883.33\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-28T20:05:34.814+08:00\",\"created_at\":\"2026-10-23T16:05:18.814+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yODY0Ng?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ESP-Barcelona---C-de-la-Selva-de-Mar-129\/Training---Quality-Specialist--Catalan--speaking----On-site---Travel-Industry-EJ01_R1774635\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Quality\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"organization_reference_id\":\"WES05\"},\"location\":{\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"country\":{\"wid\":\"bd34c524a6a04ae6915f5d96fa086199\",\"iso2\":\"ES\",\"iso3\":\"ESP\",\"descriptor\":\"Spain\",\"iso_numeric\":\"724\"},\"postal_code\":\"8020\",\"primary_location\":{\"id\":\"ES-BAR-SELVA-01\",\"wid\":\"e3ece62c945d101d479c643715ac0000\",\"descriptor\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\"}},\"languages\":[\"English\",\"Spanish\",\"Catalan\"],\"recruiter\":{\"email\":{\"address\":\"lucie.novotna@concentrix.com\"},\"first_name\":\"Novotn\u00e1, Lucie\"},\"categories\":[{\"descriptor\":\"CF Quality\"}],\"recruiters\":[{\"id\":\"103255681\",\"wid\":\"d13ea653bade103b4f2da200b6950000\",\"descriptor\":\"Lucie Novotn\u00e1 (103255681)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC3415\",\"descriptor\":\"Quality Evaluator - Trainee (Non Agent)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392612\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ESP-Barcelona---C-de-la-Selva-de-Mar-129\/Training---Quality-Specialist--Catalan--speaking----On-site---Travel-Industry-EJ01_R1774635\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ESP-Barcelona---C-de-la-Selva-de-Mar-129\/Training---Quality-Specialist--Catalan--speaking----On-site---Travel-Industry-EJ01_R1774635\/apply\",\"job_requisition_id\":\"R1774635\"}],\"organizations\":[{\"wid\":\"f30373c13f9101c854000cd41802de35\",\"descriptor\":\"COGS (CORP) QUALITY & TRAINING-DIRECT\",\"reference_id\":\"CORPQUALTRN-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"custom_reference_id\":null,\"company_reference_id\":\"WES05\"},{\"wid\":\"f8ddf71f4abe10377871618f1da00000\",\"descriptor\":\"27312 - Easyjet - 980011140\",\"reference_id\":\"980011140\",\"custom_reference_id\":\"980011140\",\"company_reference_id\":null},{\"wid\":\"fd54651247bf10380216e89f9d700000\",\"descriptor\":\"W103I4 EasyJet CS\",\"reference_id\":\"W103I4\",\"custom_reference_id\":\"W103I4\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"monica.lopez@concentrix.com\"},\"first_name\":\"Monica Lopez (102538235)\"},\"category_groups\":[{\"id\":\"CF Training_Quality Group\",\"wid\":\"0227dc387a09017ceaef53bded65e5ef\",\"descriptor\":\"Training & Quality Group\"}],\"job_requisition\":{\"id\":\"R1774635\",\"wid\":\"d1692378b89b1039b2934a3bf3480000\",\"descriptor\":\"Training & Quality Specialist (Catalan- speaking) - On-site - Travel Industry EJ01\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"532\",\"campaign_id\":\"3087\",\"campaign_title\":\"GTM_NA_SA_B2B Sales - River B2B English\",\"campaign_type\":\"job_application\",\"job_title\":\"B2B Sales Advisor\",\"street\":\"2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge\",\"address\":\"2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge\",\"city\":\"Durban\",\"state\":\"Kwazulu-Natal\",\"postal_code\":\"4319\",\"region\":\"Durban\",\"country\":\"South Africa\",\"short_description\":\"Join us and be part of this journey towards greater opportunities and brighter futures!\",\"long_description\":\"<h1>B2B Sales Advisor<\/h1>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\"><strong>Durban, South Africa<\/strong><\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">We&rsquo;re Concentrix. The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.<\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.<\/p>\\n<h2>Position Summary<\/h2>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">Are you passionate about sales and customer service? Do you thrive in a fast-paced environment? Concentrix is looking for motivated individuals with previous sales experience to join our B2B Sales team in our vibrant Durban office.<\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">As a B2B Sales Advisor, you will use your sales experience, customer focus, and target-driven mindset to troubleshoot and resolve customer requests across multiple platforms. You will help create positive customer experiences while building strong business relationships and supporting client success.<\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">If you take pride in efficiency, productivity, and delivering great outcomes, this could be your next career move. Bring your people skills, sales confidence, and customer-first approach &mdash; and grow your career with us.<\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">&nbsp;<\/p>\\n<h2>What you will do in this role<\/h2>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">In everything we do, we believe in doing right by and for people &ndash; our clients, their customers, our people, our community, and our planet.<\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">You will:<\/p>\\n<ul>\\n<li>Onboard new business customers, build strong relationships, and promote adoption of client procurement solutions<\/li>\\n<li>Understand client needs and offer flexible payment terms, cost-saving opportunities, and supplier options that support operational goals<\/li>\\n<li>Guide clients in using analytics tools to improve visibility, control spending, and make data-driven procurement decisions<\/li>\\n<li>Assist clients in integrating digital purchasing tools with their systems to streamline workflows and reduce manual processes<\/li>\\n<li>Monitor account health, usage, and savings, providing regular updates and insights to support continued client success<\/li>\\n<li>Conduct outbound calls to businesses using structured contact lists<\/li>\\n<li>Manage prospect data independently while proactively identifying and maximising business opportunities<\/li>\\n<li>Complete administrative tasks to support compliance with internal processes and operational standards<\/li>\\n<li>Engage professionally with gatekeepers, build rapport, and navigate conversations toward reaching key decision-makers<\/li>\\n<li>Troubleshoot and resolve customer requests across multiple platforms while delivering a positive customer experience<\/li>\\n<\/ul>\\n<h2>Your qualifications<\/h2>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">We embrace our game-changers with open arms: people from diverse backgrounds who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.<\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">Concentrix is a great match if you:<\/p>\\n<ul>\\n<li>Have a minimum of 2 years&rsquo; experience in outbound sales or cold calling<\/li>\\n<li>Have at least 1 year of contact centre experience supporting an international campaign<\/li>\\n<li>Have Matric or an equivalent qualification<\/li>\\n<li>Have a clear criminal and credit record<\/li>\\n<li>Are proficient in English, both written and spoken<\/li>\\n<li>Have strong negotiation and communication skills<\/li>\\n<li>Are self-motivated, proactive, and comfortable working independently<\/li>\\n<li>Are comfortable working toward targets<\/li>\\n<li>Are computer literate and able to navigate multiple systems quickly and effectively<\/li>\\n<li>Can type at least 26 words per minute<\/li>\\n<li>Have strong attention to detail<\/li>\\n<li>Are available to work shifts in a 24\/7 environment<\/li>\\n<\/ul>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\"><strong>It will be a plus if you:<\/strong><\/p>\\n<ul>\\n<li>Have appointment-setting experience<\/li>\\n<li>Have previous B2B sales experience<\/li>\\n<li>Have experience using CRM, sales, or procurement-related platforms<\/li>\\n<li>Are confident engaging with business customers, gatekeepers, and decision-makers<\/li>\\n<\/ul>\\n<h2>What's in it for you<\/h2>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.<\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">In this role, we offer benefits that help support your unique lifestyle:<\/p>\\n<ul>\\n<li>Monthly salary of <strong>R13,000<\/strong><\/li>\\n<li>Medical aid for the main member \/ medical insurance for the employee and two dependents<\/li>\\n<li>Provident Fund<\/li>\\n<li>Subsidised transport<\/li>\\n<li>Fantastic Employee Assistance Programme <strong>(EAP)<\/strong><\/li>\\n<li>Access to financial well-being sessions, will-writing sessions, and stress management sessions<\/li>\\n<li>Team-building and upskilling training opportunities<\/li>\\n<li>Interactive and inclusive company culture<\/li>\\n<\/ul>\\n<h2>Power the best version of you!<\/h2>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.<\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their &ldquo;employer of choice.&rdquo;<\/p>\\n<h2>Eligibility to work<\/h2>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">In accordance with South African law, only applicants who are legally authorised to work in South Africa will be considered for this position, and the appointment will be made in line with the company&rsquo;s EE Plan.<\/p>\\n<h2>Disclaimer<\/h2>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.<\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.<\/p>\",\"ats_external_id\":\"ZA-3087\",\"location\":\"Durban, Durban\",\"job_type\":\"full_time\",\"salary\":\"13000\",\"salary_type\":\"monthly\",\"salary_currency\":\"ZAR\",\"updated_at\":\"2026-10-29T23:59:11.116Z\",\"created_at\":\"2026-10-23T13:37:08.612Z\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-uk.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8zMDg3?\",\"apply_url\":\"https:\/\/concentrix-uk.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8zMDg3\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"sales\",\"job_industry\":\"telecommunications\",\"contract_type\":\"permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-uk\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"17\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"3\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"1719\",\"campaign_id\":\"1872\",\"campaign_title\":\"Block \/ Catalan \/ BM \/ Lisbon \/ WB\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Support Specialist (Catalan-speaking) - FinTech - 2000\u20ac Welcome Bonus\",\"street\":null,\"address\":null,\"city\":\"Lisbon\",\"state\":\"Lisbon\",\"postal_code\":null,\"region\":\"Lisboa\",\"country\":\"Portugal\",\"short_description\":\"Ready to shape the future of digital finance?\",\"long_description\":\"<h3 data-pm-slice=\\\"1 1 []\\\"><strong>2000&euro; Welcome Bonus | Lisbon | On-Site<\/strong><\/h3>\\n<p><strong>Concentrix<\/strong> is a global leader shaping the future through technology and innovation, operating in 70+ countries and partnering with world-renowned brands.<\/p>\\n<p>And so, for our client, an innovative financial technology company specializing in digital payments and mobile financial services, we are looking for <strong>Customer Support Specialists<\/strong> in Lisbon, Portugal.<\/p>\\n<h2><strong>What&rsquo;s in it for you?<\/strong><\/h2>\\n<ul data-spread=\\\"false\\\">\\n<li>\\n<p>Competitive salary + performance bonus<\/p>\\n<\/li>\\n<li><strong>2000&euro; Welcome Bonus<\/strong><\/li>\\n<li>\\n<p>Fully paid training<\/p>\\n<\/li>\\n<li>\\n<p>Career development opportunities<\/p>\\n<\/li>\\n<li>Relocation Package if you come from abroad&nbsp;<\/li>\\n<li>\\n<p>Free Learning and Leadership Development programs<\/p>\\n<\/li>\\n<li>\\n<p>Bring-a-Friend referral bonus<\/p>\\n<\/li>\\n<li>\\n<p>Central location in Lisbon<\/p>\\n<\/li>\\n<\/ul>\\n<p>At Concentrix, your development matters. <strong>Around 80% of our managers and leaders have been promoted internally.<\/strong><\/p>\\n<h2><strong>What will you do?<\/strong><\/h2>\\n<ul data-spread=\\\"false\\\">\\n<li>\\n<p>Support users with questions about app features, accounts and digital payments<\/p>\\n<\/li>\\n<li>\\n<p>Troubleshoot login issues, payment delays and other app-related problems<\/p>\\n<\/li>\\n<li>\\n<p>Guide users through account setup and identity verification<\/p>\\n<\/li>\\n<li>\\n<p>Handle customer queries via phone, email, chat or social media<\/p>\\n<\/li>\\n<li>\\n<p>Escalate complex cases to the relevant teams<\/p>\\n<\/li>\\n<li>\\n<p>Deliver a positive customer experience with every interaction<\/p>\\n<\/li>\\n<\/ul>\\n<h2><strong>What are we looking for?<\/strong><\/h2>\\n<ul data-spread=\\\"false\\\">\\n<li>\\n<p>High level of <strong>Catalan<\/strong> and <strong>C1 English<\/strong><\/p>\\n<\/li>\\n<li>\\n<p>Strong analytical and problem-solving skills<\/p>\\n<\/li>\\n<li>\\n<p>Comfortable using mobile apps and digital platforms<\/p>\\n<\/li>\\n<li>\\n<p>Excellent communication and a customer-focused mindset<\/p>\\n<\/li>\\n<li>\\n<p>Previous customer service or technical support experience is a plus<\/p>\\n<\/li>\\n<li>\\n<p>Availability to work rotating shifts, 24\/7<\/p>\\n<\/li>\\n<\/ul>\\n<p><strong>Don&rsquo;t tick every box?<\/strong> We still encourage you to apply. We&rsquo;ll do our best to match you with the right opportunity.<\/p>\\n<h3><strong>Ready to shape the future of digital finance?<\/strong><\/h3>\\n<p>Apply today and join our international team in Lisbon!<\/p>\\n<p><strong>Equal opportunity employer:<\/strong> We are committed to a workplace free from discrimination and harassment.<\/p>\\n<p><strong>Eligibility to work:<\/strong> Applicants must be legally authorized to work in Portugal.<\/p>\",\"ats_external_id\":\"PT-1872\",\"location\":\"Lisbon, Lisboa\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-28T15:30:34.703+00:00\",\"created_at\":\"2026-10-23T10:32:23.702+01:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-portugal.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xODcy?\",\"apply_url\":\"https:\/\/concentrix-portugal.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xODcy\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"customer_service\",\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-portugal\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"3\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"1690\",\"campaign_id\":\"66\",\"campaign_title\":\"Happy-Element\/Portuguese\/Tbilisi\/Georgia\",\"campaign_type\":\"job_application\",\"job_title\":\"Online Support for Social\/Interactive games with Portuguese \",\"street\":null,\"address\":null,\"city\":\"Tbilisi\",\"state\":\"Tbilisi\",\"postal_code\":null,\"region\":\"Tbilisi\",\"country\":\"Georgia\",\"short_description\":\"Join Concentrix Today!\",\"long_description\":\"<p class=\\\"mb-2 whitespace-pre-wrap\\\"><strong>We are growing!<\/strong><\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">Our client brings people together by connecting them through their favorite social and interactive games, offering an engaging platform that users love to discover and enjoy.<\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">Would you like to be part of a team that supports a leading company in providing fun and interactive gaming experiences? You will leverage your excellent communication skills to support our gaming community via email, chat, social media, and through our dedicated community platform.<\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">Are you looking for a role with a flexible work schedule that allows you to work from home, in a supportive and positive environment where you can grow professionally? Join one of the world&rsquo;s leading organizations dedicated to helping players find the perfect game to enjoy at any moment!<\/p>\\n<p><strong style=\\\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;\\\">What you need to have is:<\/strong><\/p>\\n<ul>\\n<li>\\n<p><strong>Portuguese <\/strong>language skills (B2)<\/p>\\n<\/li>\\n<li><strong>English <\/strong>Language (B2)<\/li>\\n<li>\\n<p>Experience in <strong>Social\/interactive games<\/strong><\/p>\\n<\/li>\\n<li>\\n<p>Good typing and computer skills (MS Office, use of internet, e-mail and web-based applications)<\/p>\\n<\/li>\\n<li>\\n<p>Be organized, have decision-making and analytical skills<\/p>\\n<\/li>\\n<li>\\n<p>Readiness to work on shifts Monday- Friday&nbsp;<\/p>\\n<\/li>\\n<li>\\n<p>Team player with a great positive attitude and strong interpersonal skill<\/p>\\n<\/li>\\n<\/ul>\\n<p>\u202f<\/p>\\n<p><strong>What do you get from us?<\/strong><\/p>\\n<ul>\\n<li>\\n<p>Competitive salary<\/p>\\n<\/li>\\n<li>\\n<p>Work from Office<\/p>\\n<\/li>\\n<li>\\n<p>Fully paid training<\/p>\\n<\/li>\\n<li>\\n<p>Medical insurance<\/p>\\n<\/li>\\n<li>\\n<p>Life insurance<\/p>\\n<\/li>\\n<li>\\n<p>Performance bonus<\/p>\\n<\/li>\\n<li>\\n<p>Transportation allowance<\/p>\\n<\/li>\\n<li>\\n<p>Meal allowance<\/p>\\n<\/li>\\n<li>\\n<p>Various career development opportunities<\/p>\\n<\/li>\\n<li>\\n<p>Holiday pay<\/p>\\n<\/li>\\n<li>\\n<p>Team and Concentrix events<\/p>\\n<\/li>\\n<\/ul>\\n<p><strong>We can't wait to meet you!<\/strong><\/p>\\n<div>\\n<p><strong>Who&nbsp;are&nbsp;we?&nbsp;<\/strong><\/p>\\n<\/div>\\n<div>\\n<p>With 440,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world&rsquo;s biggest and best companies.&nbsp;<\/p>\\n<\/div>\\n<div>\\n<p>We&rsquo;re&nbsp;fanatical&nbsp;about&nbsp;our&nbsp;diverse&nbsp;and&nbsp;passionate&nbsp;people&nbsp;all&nbsp;across&nbsp;the&nbsp;world.&nbsp;We&nbsp;embrace&nbsp;all&nbsp;our&nbsp;different&nbsp;cultures,&nbsp;individualities,&nbsp;and&nbsp;personalities&nbsp;because&nbsp;we&nbsp;recognize&nbsp;that&nbsp;all&nbsp;our&nbsp;differences&nbsp;make&nbsp;us&nbsp;stronger&nbsp;together.&nbsp;Concentrix&nbsp;is&nbsp;an&nbsp;equal&nbsp;opportunity&nbsp;employer,&nbsp;and&nbsp;we&nbsp;process&nbsp;applicants&nbsp;without&nbsp;regard&nbsp;to&nbsp;disability,&nbsp;race,&nbsp;color,&nbsp;religion,&nbsp;gender,&nbsp;national&nbsp;origin,&nbsp;age,&nbsp;sexual&nbsp;orientation,&nbsp;gender&nbsp;identity&nbsp;or&nbsp;expression&nbsp;or&nbsp;any&nbsp;other&nbsp;characteristic.&nbsp;<\/p>\\n<\/div>\\n<div>\\n<p>&nbsp;<\/p>\\n<\/div>\\n<div>\\n<p>We&nbsp;show&nbsp;our&nbsp;colleagues&nbsp;how&nbsp;important&nbsp;they&nbsp;are&nbsp;by&nbsp;showering&nbsp;them&nbsp;with&nbsp;perks,&nbsp;like&nbsp;a&nbsp;culture&nbsp;of&nbsp;belonging;&nbsp;clear&nbsp;paths&nbsp;for&nbsp;career&nbsp;development;&nbsp;professional&nbsp;support,&nbsp;coaching&nbsp;and&nbsp;mentorship&nbsp;programs;&nbsp;performance-based&nbsp;pay; a&nbsp;global&nbsp;network&nbsp;of&nbsp;lifelong&nbsp;friends&nbsp;and&nbsp;peers;&nbsp;and&nbsp;more! (Like,&nbsp;lots&nbsp;more.)<\/p>\\n<\/div>\\n<p>Location:<\/p>\\n<p>GEO Tbilisi - Vake Plaza 7th &amp; 8th Flrs, 72a Ilia Chavchavadze Avenue, 7th &amp; 8th Flrs<\/p>\",\"ats_external_id\":\"GE-66\",\"location\":\"Tbilisi, Tbilisi\",\"job_type\":\"\",\"salary\":null,\"salary_type\":\"\",\"salary_currency\":null,\"updated_at\":\"2026-10-23T10:26:36.693+04:00\",\"created_at\":\"2026-10-23T10:24:56.735+04:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-georgia.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC82Ng?\",\"apply_url\":\"https:\/\/concentrix-georgia.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC82Ng\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"pt\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-georgia\",\"internal_job_listing\":\"1\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"1\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"1639\",\"campaign_id\":\"1240\",\"campaign_title\":\"GTM \/ DE \/ LPZ \/ Quereinsteiger_new\",\"campaign_type\":\"job_application\",\"job_title\":\"Quereinsteiger (m\/w\/d) im Kundenservice\",\"street\":\"Torgauer Platz 1\",\"address\":\"Torgauer Platz 1\",\"city\":\"Leipzig\",\"state\":\"Sachsen\",\"postal_code\":\"04315\",\"region\":\"Sachsen\",\"country\":\"Germany\",\"short_description\":\"Bewirb dich jetzt in Leipzig!\",\"long_description\":\"<p><strong><img src=\\\"https:\/\/i.imgur.com\/kHDOAbz.png\\\" alt=\\\"\\\" width=\\\"300\\\" height=\\\"160\\\" \/><\/strong><\/p>\\n<p><strong>Reden kannst du? Das trifft sich gut!<br \/><\/strong>Den Rest bringen wir dir bei. Starte jetzt als <strong>Kundenberater (m\/w\/d)<\/strong> - auch ohne Erfahrung.<\/p>\\n<p><strong>Das Wichtigste zuerst<\/strong><\/p>\\n<ul>\\n<li>Basis: 13,90 &euro; brutto\/Stunde<\/li>\\n<li>Zuverdienst durch leistungsorientierte Verg&uuml;tung und\/oder Provision<\/li>\\n<li>Start: ab sofort<\/li>\\n<li>Vollzeit oder Teilzeit &ndash; ab 30 Std.\/Woche<\/li>\\n<li>Unterschiedliche Arbeitszeitmodelle und verschiedene Servicezeiten<\/li>\\n<li>Branchen: Telekommunikation, Bankwesen<\/li>\\n<li>Inbound oder Outbound<\/li>\\n<li>Quereinsteiger willkommen!<\/li>\\n<li>Unterst&uuml;tzung durch moderne KI-Tools<\/li>\\n<li><strong> <\/strong>Unbefristeter Arbeitsvertrag&nbsp;<\/li>\\n<\/ul>\\n<p data-pm-slice=\\\"1 1 []\\\"><strong>Das erwartet dich<br \/><\/strong>Du bist der erste Ansprechpartner bei unterschiedlichen Kundenanfragen, ob telefonisch, per E-Mail oder Chat.<br \/>Immer mit dabei: Unsere KI-Tools, die dir Routineaufgaben abnehmen und dir Zeit verschaffen, denn <strong>KI ist bei uns kein Ersatz &ndash; sondern dein Teamkollege.<\/strong><\/p>\\n<p><strong><br \/>Dein Alltag<\/strong><\/p>\\n<ul>\\n<li><strong>Bearbeite Kundenanfragen und -w&uuml;nsche<\/strong>&nbsp;<\/li>\\n<li>Dokumentiere die Kommunikation in der <strong>Kundendatenbank<\/strong><\/li>\\n<li><strong>Finde L&ouml;sungen<\/strong> &ndash; auch wenn&rsquo;s mal knifflig wird<\/li>\\n<li><strong>Nutze moderne Tools<\/strong>, die dich smarter und besser machen<\/li>\\n<\/ul>\\n<p>Mal ganz leicht. Mal herausfordernd. Aber immer in Bewegung.<\/p>\\n<p><strong>Das sagen unsere Game-Changer<\/strong><br \/><img src=\\\"https:\/\/i.imgur.com\/fMGAdP6.png\\\" alt=\\\"\\\" width=\\\"108\\\" height=\\\"18\\\" \/> &bdquo;Sehr tolle Teamleiter, es wird auf Mitarbeiter eingegangen und Mitarbeiter wertgesch&auml;tzt.&ldquo;<\/p>\\n<p>Bei uns bist du nicht einfach &bdquo;eine Stimme&ldquo;. Du bist Teil eines Teams, das sich gegenseitig unterst&uuml;tzt.<\/p>\\n<p><strong>Das bringst du mit<br \/><\/strong>Du brauchst keinen perfekten Lebenslauf.<br \/>Was z&auml;hlt:<\/p>\\n<ul>\\n<li>Du besitzt <strong>sehr gute Deutschkenntnisse<\/strong> in Wort und Schrift.<\/li>\\n<li>Deine <strong>Kommunikation ist wertsch&auml;tzend<\/strong> und auf Augenh&ouml;he.<\/li>\\n<li>Du bist <strong>sicher im Umgang mit einem PC.<\/strong><\/li>\\n<li><strong>Neue Tools und Technologien<\/strong> sind genau dein Ding.<\/li>\\n<li>Du hast Lust <strong>mit unserem Team am Standort in Leipzig zu arbeiten<\/strong>.<\/li>\\n<\/ul>\\n<p>Erfahrung im Kundenservice? Super. Aber kein Muss.<\/p>\\n<p><strong>Benefits<br \/><\/strong>Ein Job sollte deinen einzigartigen Lebensstil unterst&uuml;tzen &ndash; und dich weiterbringen.<br \/>Deshalb bekommst du bei uns:<\/p>\\n<ul>\\n<li>Einen <strong>unbefristeten Arbeitsvertrag.<\/strong><\/li>\\n<li>Eine Anstellung in\u202f<strong>Vollzeit oder Teilzeit <\/strong>&ndash; wie es f&uuml;r dich am besten passt.<\/li>\\n<li><strong>Bis zu 24 Urlaubstage<\/strong> - mit steigender Betriebszugeh&ouml;rigkeit kommen weitere Tage dazu<\/li>\\n<li>Du startest mit einem <strong>intensivem Vollzeittraining<\/strong>, das von unseren Trainern durchgef&uuml;hrt wird.<\/li>\\n<li>Eine<strong> intensive Einarbeitung<\/strong> mit Mentoren &ndash; sie bringen dir alles bei.<\/li>\\n<li>Regelm&auml;&szlig;ige Coachings, Fresh-Ups und <strong>Aufbautrainings &ndash; unterst&uuml;tzt durch smarte Technologien.<\/strong><\/li>\\n<li><strong>Weiterbildungs- und Karrierem&ouml;glichkeiten<\/strong> und das sogar weltweit.<\/li>\\n<li><strong>Kostenlosen Zugang zu LinkedIn Learning<\/strong> &ndash; f&uuml;r dein Wachstum.<\/li>\\n<li>Eine finanzielle Absicherung durch eine <strong>betriebliche Altersvorsorge<\/strong>.<\/li>\\n<li>Eine attraktive Pr&auml;mie von <strong>600&euro; f&uuml;r jeden neuen Mitarbeiter, den du erfolgreich wirbst<\/strong>.<\/li>\\n<li>Veranstaltungen wie <strong>Standortfeiern, Spieleabende und Grillevents<\/strong>.<\/li>\\n<li>Eine Vielzahl an Online-Shopping-Rabatten.<\/li>\\n<li>Eine von uns <strong>gef&ouml;rderte Mitgliedschaft bei Wellhub<\/strong> und in ausgew&auml;hlten Fitnessstudios.<\/li>\\n<\/ul>\\n<p><strong>Deine Bewerbung<br \/><\/strong>Wenn das alles nach dem perfekten n&auml;chsten Schritt auf deinem Karriereweg klingt, dann m&ouml;chten wir dich kennenlernen.<\/p>\\n<p>So geht&rsquo;s:<\/p>\\n<ol>\\n<li><strong>\\\"Bewerben\\\"-Button klicken<\/strong><\/li>\\n<li><strong>Daten eingeben<\/strong><\/li>\\n<li><strong>Fertig<\/strong><\/li>\\n<\/ol>\\n<p>Wir melden uns in der Regel innerhalb von 4 Werktagen bei dir.<strong>&nbsp;<\/strong><\/p>\\n<p><strong>Du hast noch Fragen? <\/strong>Unser virtueller Assistenten \\\"Dot\\\" steht dir per WhatsApp unter 01525 7294145 oder &uuml;ber den Facebook-Messenger rund um die Uhr zur Verf&uuml;gung.<\/p>\\n<p><strong>Hier arbeitet unser Team<br \/><\/strong>Concentrix Management Holding B.V &amp; Co. KG<br \/>Torgauer Platz 1, 04315 Leipzig &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<\/p>\\n<div>\\n<p><strong>Concentrix&nbsp;setzt sich f&uuml;r Chancengleichheit ein<\/strong>&nbsp;<\/p>\\n<p><em>Wir sind stolz darauf, als ein Team und ein Unternehmen weltweit vereint zu sein. Wir verpflichten uns, allen Bewerbenden gleiche Einstellungschancen einzur&auml;umen und ein Arbeitsumfeld zu schaffen, das frei von Diskriminierung und Bel&auml;stigung ist. Alle unsere Einstellungspraktiken basieren auf den gesch&auml;ftlichen Erfordernissen, den Stellenanforderungen und den beruflichen Qualifikationen, ohne R&uuml;cksicht auf Herkunft, Alter, Geschlechtsidentit&auml;t, sexuelle Orientierung, Religion, Familienstand oder Elternstatus, nationale Herkunft, Behinderung oder eine andere durch die geltenden nationalen Gesetze gesch&uuml;tzte Klassifizierung.<\/em>&nbsp;<br \/><em>Vielfalt und Chancengleichheit geh&ouml;ren zu den gelebten Grundwerten bei Concentrix. 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We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. 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The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nIn our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today\u2019s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. 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We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0<\/span><\/span><\/p><br \/><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">If you\u2019re looking to grow and be inspired, as a <\/span><b><span style=\\\"font-size:inherit\\\">Fashion Support Consultant in Barcelona (On-site),<\/span><\/b><span style=\\\"font-size:inherit\\\"> you will be part of our team of game-changers who are powering the brands of the future in fashion.\u00a0<\/span><\/span><\/p><br \/><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">Career growth and personal development<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><br \/><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed. At Concentrix, there\u2019s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.\u00a0<\/span><\/span><\/p><br \/><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">What you will do in this role<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><br \/><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">As a <\/span><b><span style=\\\"font-size:inherit\\\">Fashion Support Consultant<\/span><\/b><span style=\\\"font-size:inherit\\\"> on our team, you will:\u00a0<\/span><\/span><\/p><br \/><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users\u2019 demands.\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Log call details onto call management systems and provide response and resolution within SLA.\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Maintain service and product knowledge and expertise associated with applications specific to individual customers.\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Understand and comply with administrative duties\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">Your qualifications\u00a0<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><br \/><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\u00a0\u00a0\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Concentrix is a great match if you:\u00a0<\/span><\/span><\/p><br \/><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Are proficient or bilingual in French with an advanced level of English<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Have customer care skills \u2013 ability to listen to and understand the customers\u2019 need\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Can take ownership of, and progress calls to resolution or to escalate call to resolution\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Have Working knowledge of IT Platform, equipment, and applications such as Windows\/MS Office\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">It will be a plus if you have:\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Sales experience\u00a0\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">If you feel you don\u2019t check every box, we encourage you to apply anyway. We&#39;ll do our best to match you with the right job, whether it\u2019s this or another role.\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">What\u2019s in it for you<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><br \/><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Full-time 39 hours\/week permanent contract: Monday to Friday 9:00 - 18:00<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Salary <\/span><\/span>19.623,94<span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\"> euros gross\/year &#43; up to 1.200 euros gross\/year in bonus\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Good location in Barcelona<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Bring-a-friend (referral) bonus opportunities\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Full paid training on the company and the project you&#39;ll be working on\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Career development programs, specialized courses,\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">Experience the best version of you!<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><br \/><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/span><b><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><br \/><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">Concentrix is an equal opportunity employer<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><i><span style=\\\"font-size:inherit\\\">We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. 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The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nIn our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today\u2019s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. 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You will leverage your excellent communication skills to support our gaming community via email, chat, social media, and through our dedicated community platform.<\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">Are you looking for a role with a flexible work schedule that allows you to work from home, in a supportive and positive environment where you can grow professionally? Join one of the world&rsquo;s leading organizations dedicated to helping players find the perfect game to enjoy at any moment!<\/p>\\n<p><strong style=\\\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;\\\">What you need to have is:<\/strong><\/p>\\n<ul>\\n<li>\\n<p><strong>French <\/strong>language skills (B2)<\/p>\\n<\/li>\\n<li><strong>English <\/strong>Language (B2)<\/li>\\n<li>\\n<p>Experience in <strong>Social\/interactive games<\/strong><\/p>\\n<\/li>\\n<li>\\n<p>Good typing and computer skills (MS Office, use of internet, e-mail and web-based applications)<\/p>\\n<\/li>\\n<li>\\n<p>Be organized, have decision-making and analytical skills<\/p>\\n<\/li>\\n<li>\\n<p>Readiness to work on shifts Monday- Friday&nbsp;<\/p>\\n<\/li>\\n<li>\\n<p>Team player with a great positive attitude and strong interpersonal skill<\/p>\\n<\/li>\\n<\/ul>\\n<p>\u202f<\/p>\\n<p><strong>What do you get from us?<\/strong><\/p>\\n<ul>\\n<li>\\n<p>Competitive salary<\/p>\\n<\/li>\\n<li>\\n<p>Work from Office<\/p>\\n<\/li>\\n<li>\\n<p>Fully paid training<\/p>\\n<\/li>\\n<li>\\n<p>Medical insurance<\/p>\\n<\/li>\\n<li>\\n<p>Life insurance<\/p>\\n<\/li>\\n<li>\\n<p>Performance bonus<\/p>\\n<\/li>\\n<li>\\n<p>Transportation allowance<\/p>\\n<\/li>\\n<li>\\n<p>Meal allowance<\/p>\\n<\/li>\\n<li>\\n<p>Various career development opportunities<\/p>\\n<\/li>\\n<li>\\n<p>Holiday pay<\/p>\\n<\/li>\\n<li>\\n<p>Team and Concentrix events<\/p>\\n<\/li>\\n<\/ul>\\n<p><strong>We can't wait to meet you!<\/strong><\/p>\\n<div>\\n<p><strong>Who&nbsp;are&nbsp;we?&nbsp;<\/strong><\/p>\\n<\/div>\\n<div>\\n<p>With 440,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world&rsquo;s biggest and best companies.&nbsp;<\/p>\\n<\/div>\\n<div>\\n<p>We&rsquo;re&nbsp;fanatical&nbsp;about&nbsp;our&nbsp;diverse&nbsp;and&nbsp;passionate&nbsp;people&nbsp;all&nbsp;across&nbsp;the&nbsp;world.&nbsp;We&nbsp;embrace&nbsp;all&nbsp;our&nbsp;different&nbsp;cultures,&nbsp;individualities,&nbsp;and&nbsp;personalities&nbsp;because&nbsp;we&nbsp;recognize&nbsp;that&nbsp;all&nbsp;our&nbsp;differences&nbsp;make&nbsp;us&nbsp;stronger&nbsp;together.&nbsp;Concentrix&nbsp;is&nbsp;an&nbsp;equal&nbsp;opportunity&nbsp;employer,&nbsp;and&nbsp;we&nbsp;process&nbsp;applicants&nbsp;without&nbsp;regard&nbsp;to&nbsp;disability,&nbsp;race,&nbsp;color,&nbsp;religion,&nbsp;gender,&nbsp;national&nbsp;origin,&nbsp;age,&nbsp;sexual&nbsp;orientation,&nbsp;gender&nbsp;identity&nbsp;or&nbsp;expression&nbsp;or&nbsp;any&nbsp;other&nbsp;characteristic.&nbsp;<\/p>\\n<\/div>\\n<div>\\n<p>&nbsp;<\/p>\\n<\/div>\\n<div>\\n<p>We&nbsp;show&nbsp;our&nbsp;colleagues&nbsp;how&nbsp;important&nbsp;they&nbsp;are&nbsp;by&nbsp;showering&nbsp;them&nbsp;with&nbsp;perks,&nbsp;like&nbsp;a&nbsp;culture&nbsp;of&nbsp;belonging;&nbsp;clear&nbsp;paths&nbsp;for&nbsp;career&nbsp;development;&nbsp;professional&nbsp;support,&nbsp;coaching&nbsp;and&nbsp;mentorship&nbsp;programs;&nbsp;performance-based&nbsp;pay; a&nbsp;global&nbsp;network&nbsp;of&nbsp;lifelong&nbsp;friends&nbsp;and&nbsp;peers;&nbsp;and&nbsp;more! (Like,&nbsp;lots&nbsp;more.)<\/p>\\n<\/div>\\n<p>Location:<\/p>\\n<p>GEO Tbilisi - Vake Plaza 7th &amp; 8th Flrs, 72a Ilia Chavchavadze Avenue, 7th &amp; 8th Flrs<\/p>\",\"ats_external_id\":\"GE-65\",\"location\":\"Tbilisi, Tbilisi\",\"job_type\":\"\",\"salary\":null,\"salary_type\":\"\",\"salary_currency\":null,\"updated_at\":\"2026-10-27T03:59:11.285+04:00\",\"created_at\":\"2026-10-22T13:47:11.157+04:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-georgia.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC82NQ?\",\"apply_url\":\"https:\/\/concentrix-georgia.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC82NQ\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"fr\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-georgia\",\"internal_job_listing\":\"1\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"1\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"1692\",\"campaign_id\":\"64\",\"campaign_title\":\"Happy-Element\/Spanish\/Tbilisi\/Georgia\",\"campaign_type\":\"job_application\",\"job_title\":\"Online Support for Social\/Interactive games with Spanish\",\"street\":null,\"address\":null,\"city\":\"Tbilisi\",\"state\":\"Tbilisi\",\"postal_code\":null,\"region\":\"Tbilisi\",\"country\":\"Georgia\",\"short_description\":\"Join Concentrix Today!\",\"long_description\":\"<p class=\\\"mb-2 whitespace-pre-wrap\\\"><strong>We are growing!<\/strong><\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">Our client brings people together by connecting them through their favorite social and interactive games, offering an engaging platform that users love to discover and enjoy.<\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">Would you like to be part of a team that supports a leading company in providing fun and interactive gaming experiences? You will leverage your excellent communication skills to support our gaming community via email, chat, social media, and through our dedicated community platform.<\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">Are you looking for a role with a flexible work schedule that allows you to work from home, in a supportive and positive environment where you can grow professionally? Join one of the world&rsquo;s leading organizations dedicated to helping players find the perfect game to enjoy at any moment!<\/p>\\n<p><strong style=\\\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;\\\">What you need to have is:<\/strong><\/p>\\n<ul>\\n<li>\\n<p><strong>Spanish <\/strong>language skills (B2)<\/p>\\n<\/li>\\n<li><strong>English <\/strong>Language (B2)<\/li>\\n<li>\\n<p>Experience in <strong>Social\/interactive games<\/strong><\/p>\\n<\/li>\\n<li>\\n<p>Good typing and computer skills (MS Office, use of internet, e-mail and web-based applications)<\/p>\\n<\/li>\\n<li>\\n<p>Be organized, have decision-making and analytical skills<\/p>\\n<\/li>\\n<li>\\n<p>Readiness to work on shifts Monday- Friday&nbsp;<\/p>\\n<\/li>\\n<li>\\n<p>Team player with a great positive attitude and strong interpersonal skill<\/p>\\n<\/li>\\n<\/ul>\\n<p>\u202f<\/p>\\n<p><strong>What do you get from us?<\/strong><\/p>\\n<ul>\\n<li>\\n<p>Competitive salary<\/p>\\n<\/li>\\n<li>\\n<p>Work from Office<\/p>\\n<\/li>\\n<li>\\n<p>Fully paid training<\/p>\\n<\/li>\\n<li>\\n<p>Medical insurance<\/p>\\n<\/li>\\n<li>\\n<p>Life insurance<\/p>\\n<\/li>\\n<li>\\n<p>Performance bonus<\/p>\\n<\/li>\\n<li>\\n<p>Transportation allowance<\/p>\\n<\/li>\\n<li>\\n<p>Meal allowance<\/p>\\n<\/li>\\n<li>\\n<p>Various career development opportunities<\/p>\\n<\/li>\\n<li>\\n<p>Holiday pay<\/p>\\n<\/li>\\n<li>\\n<p>Team and Concentrix events<\/p>\\n<\/li>\\n<\/ul>\\n<p><strong>We can't wait to meet you!<\/strong><\/p>\\n<div>\\n<p><strong>Who&nbsp;are&nbsp;we?&nbsp;<\/strong><\/p>\\n<\/div>\\n<div>\\n<p>With 440,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world&rsquo;s biggest and best companies.&nbsp;<\/p>\\n<\/div>\\n<div>\\n<p>We&rsquo;re&nbsp;fanatical&nbsp;about&nbsp;our&nbsp;diverse&nbsp;and&nbsp;passionate&nbsp;people&nbsp;all&nbsp;across&nbsp;the&nbsp;world.&nbsp;We&nbsp;embrace&nbsp;all&nbsp;our&nbsp;different&nbsp;cultures,&nbsp;individualities,&nbsp;and&nbsp;personalities&nbsp;because&nbsp;we&nbsp;recognize&nbsp;that&nbsp;all&nbsp;our&nbsp;differences&nbsp;make&nbsp;us&nbsp;stronger&nbsp;together.&nbsp;Concentrix&nbsp;is&nbsp;an&nbsp;equal&nbsp;opportunity&nbsp;employer,&nbsp;and&nbsp;we&nbsp;process&nbsp;applicants&nbsp;without&nbsp;regard&nbsp;to&nbsp;disability,&nbsp;race,&nbsp;color,&nbsp;religion,&nbsp;gender,&nbsp;national&nbsp;origin,&nbsp;age,&nbsp;sexual&nbsp;orientation,&nbsp;gender&nbsp;identity&nbsp;or&nbsp;expression&nbsp;or&nbsp;any&nbsp;other&nbsp;characteristic.&nbsp;<\/p>\\n<\/div>\\n<div>\\n<p>&nbsp;<\/p>\\n<\/div>\\n<div>\\n<p>We&nbsp;show&nbsp;our&nbsp;colleagues&nbsp;how&nbsp;important&nbsp;they&nbsp;are&nbsp;by&nbsp;showering&nbsp;them&nbsp;with&nbsp;perks,&nbsp;like&nbsp;a&nbsp;culture&nbsp;of&nbsp;belonging;&nbsp;clear&nbsp;paths&nbsp;for&nbsp;career&nbsp;development;&nbsp;professional&nbsp;support,&nbsp;coaching&nbsp;and&nbsp;mentorship&nbsp;programs;&nbsp;performance-based&nbsp;pay; a&nbsp;global&nbsp;network&nbsp;of&nbsp;lifelong&nbsp;friends&nbsp;and&nbsp;peers;&nbsp;and&nbsp;more! (Like,&nbsp;lots&nbsp;more.)<\/p>\\n<\/div>\\n<p>Location:<\/p>\\n<p>GEO Tbilisi - Vake Plaza 7th &amp; 8th Flrs, 72a Ilia Chavchavadze Avenue, 7th &amp; 8th Flrs<\/p>\",\"ats_external_id\":\"GE-64\",\"location\":\"Tbilisi, Tbilisi\",\"job_type\":\"\",\"salary\":null,\"salary_type\":\"\",\"salary_currency\":null,\"updated_at\":\"2026-10-23T09:50:46.091+04:00\",\"created_at\":\"2026-10-22T13:42:37.322+04:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-georgia.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC82NA?\",\"apply_url\":\"https:\/\/concentrix-georgia.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC82NA\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"es\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-georgia\",\"internal_job_listing\":\"1\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"1\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"1693\",\"campaign_id\":\"63\",\"campaign_title\":\"Happy-Element\/Russian\/Tbilisi\/Georgia\",\"campaign_type\":\"job_application\",\"job_title\":\"Online Support for Social\/Interactive games with Russian\",\"street\":null,\"address\":null,\"city\":\"Tbilisi\",\"state\":\"Tbilisi\",\"postal_code\":null,\"region\":\"Tbilisi\",\"country\":\"Georgia\",\"short_description\":\"Join Concentrix Today!\",\"long_description\":\"<p class=\\\"mb-2 whitespace-pre-wrap\\\"><strong>We are growing!<\/strong><\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">Our client brings people together by connecting them through their favorite social and interactive games, offering an engaging platform that users love to discover and enjoy.<\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">Would you like to be part of a team that supports a leading company in providing fun and interactive gaming experiences? You will leverage your excellent communication skills to support our gaming community via email, chat, social media, and through our dedicated community platform.<\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">Are you looking for a role with a flexible work schedule that allows you to work from home, in a supportive and positive environment where you can grow professionally? Join one of the world&rsquo;s leading organizations dedicated to helping players find the perfect game to enjoy at any moment!<\/p>\\n<p><strong style=\\\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;\\\">What you need to have is:<\/strong><\/p>\\n<ul>\\n<li>\\n<p><strong>Russian <\/strong>language skills (B2)<\/p>\\n<\/li>\\n<li><strong>English <\/strong>Language (B2)<\/li>\\n<li>\\n<p>Experience in <strong>Social\/interactive games<\/strong><\/p>\\n<\/li>\\n<li>\\n<p>Good typing and computer skills (MS Office, use of internet, e-mail and web-based applications)<\/p>\\n<\/li>\\n<li>\\n<p>Be organized, have decision-making and analytical skills<\/p>\\n<\/li>\\n<li>\\n<p>Readiness to work on shifts Monday- Friday&nbsp;<\/p>\\n<\/li>\\n<li>\\n<p>Team player with a great positive attitude and strong interpersonal skill<\/p>\\n<\/li>\\n<\/ul>\\n<p>\u202f<\/p>\\n<p><strong>What do you get from us?<\/strong><\/p>\\n<ul>\\n<li>\\n<p>Competitive salary<\/p>\\n<\/li>\\n<li>\\n<p>Work from Office<\/p>\\n<\/li>\\n<li>\\n<p>Fully paid training<\/p>\\n<\/li>\\n<li>\\n<p>Medical insurance<\/p>\\n<\/li>\\n<li>\\n<p>Life insurance<\/p>\\n<\/li>\\n<li>\\n<p>Performance bonus<\/p>\\n<\/li>\\n<li>\\n<p>Transportation allowance<\/p>\\n<\/li>\\n<li>\\n<p>Meal allowance<\/p>\\n<\/li>\\n<li>\\n<p>Various career development opportunities<\/p>\\n<\/li>\\n<li>\\n<p>Holiday pay<\/p>\\n<\/li>\\n<li>\\n<p>Team and Concentrix events<\/p>\\n<\/li>\\n<\/ul>\\n<p><strong>We can't wait to meet you!<\/strong><\/p>\\n<div>\\n<p><strong>Who&nbsp;are&nbsp;we?&nbsp;<\/strong><\/p>\\n<\/div>\\n<div>\\n<p>With 440,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world&rsquo;s biggest and best companies.&nbsp;<\/p>\\n<\/div>\\n<div>\\n<p>We&rsquo;re&nbsp;fanatical&nbsp;about&nbsp;our&nbsp;diverse&nbsp;and&nbsp;passionate&nbsp;people&nbsp;all&nbsp;across&nbsp;the&nbsp;world.&nbsp;We&nbsp;embrace&nbsp;all&nbsp;our&nbsp;different&nbsp;cultures,&nbsp;individualities,&nbsp;and&nbsp;personalities&nbsp;because&nbsp;we&nbsp;recognize&nbsp;that&nbsp;all&nbsp;our&nbsp;differences&nbsp;make&nbsp;us&nbsp;stronger&nbsp;together.&nbsp;Concentrix&nbsp;is&nbsp;an&nbsp;equal&nbsp;opportunity&nbsp;employer,&nbsp;and&nbsp;we&nbsp;process&nbsp;applicants&nbsp;without&nbsp;regard&nbsp;to&nbsp;disability,&nbsp;race,&nbsp;color,&nbsp;religion,&nbsp;gender,&nbsp;national&nbsp;origin,&nbsp;age,&nbsp;sexual&nbsp;orientation,&nbsp;gender&nbsp;identity&nbsp;or&nbsp;expression&nbsp;or&nbsp;any&nbsp;other&nbsp;characteristic.&nbsp;<\/p>\\n<\/div>\\n<div>\\n<p>&nbsp;<\/p>\\n<\/div>\\n<div>\\n<p>We&nbsp;show&nbsp;our&nbsp;colleagues&nbsp;how&nbsp;important&nbsp;they&nbsp;are&nbsp;by&nbsp;showering&nbsp;them&nbsp;with&nbsp;perks,&nbsp;like&nbsp;a&nbsp;culture&nbsp;of&nbsp;belonging;&nbsp;clear&nbsp;paths&nbsp;for&nbsp;career&nbsp;development;&nbsp;professional&nbsp;support,&nbsp;coaching&nbsp;and&nbsp;mentorship&nbsp;programs;&nbsp;performance-based&nbsp;pay; a&nbsp;global&nbsp;network&nbsp;of&nbsp;lifelong&nbsp;friends&nbsp;and&nbsp;peers;&nbsp;and&nbsp;more! (Like,&nbsp;lots&nbsp;more.)<\/p>\\n<\/div>\\n<p>Location:<\/p>\\n<p>GEO Tbilisi - Vake Plaza 7th &amp; 8th Flrs, 72a Ilia Chavchavadze Avenue, 7th &amp; 8th Flrs<\/p>\",\"ats_external_id\":\"GE-63\",\"location\":\"Tbilisi, Tbilisi\",\"job_type\":\"\",\"salary\":null,\"salary_type\":\"\",\"salary_currency\":null,\"updated_at\":\"2026-10-27T03:59:11.254+04:00\",\"created_at\":\"2026-10-22T13:25:16.405+04:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-georgia.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC82Mw?\",\"apply_url\":\"https:\/\/concentrix-georgia.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC82Mw\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"ru\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-georgia\",\"internal_job_listing\":\"1\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"1\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"896\",\"campaign_id\":\"28578\",\"campaign_title\":\"Group Manager, Software Engineering (TCF) R1774757\",\"campaign_type\":\"job_application\",\"job_title\":\"Architect Data & AI\",\"street\":\"AUS Sydney - Level 21-Suite 1, 175 Pitt Street\",\"address\":\"AUS Sydney - Level 21-Suite 1, 175 Pitt Street\",\"city\":\"Sydney\",\"state\":\"New South Wales\",\"postal_code\":\"2000\",\"region\":null,\"country\":\"Australia\",\"short_description\":\"This role is the technical anchor of Concentrix's new business pursuit team\u2014a cross-functional group focused on winning complex, high-value Data & AI engagements. As Pre-Sales Architect, you are the technical lead in the room on every pursuit: responsible for the solution, the technical narrative, and the judgement calls that move a customer conversation to a signed statement of work.\\nThis is a hands-on, externally-facing role. You will consult with customers, design solutions, construct PoCs and demos that directly answer the customer's evaluation question, and write the technical sections of proposals and RFP responses. When a deal closes, you are responsible for ensuring the delivery team inherits a well-understood, well-documented solution\u2014not a collection of slides and assumptions.\\nYou will work as a core member of the cross-functional new business pursuit team alongside account managers, delivery leads, and practice heads. 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No worries. We&rsquo;re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don&rsquo;t check every box, we still encourage you to apply. We&rsquo;ll do our best to match you with the right job, whether it&rsquo;s this one or another role.<\/p>\\n<p>&nbsp;<\/p>\\n<p><strong>What&rsquo;s in it for you&nbsp;<\/strong><\/p>\\n<p>&nbsp;<\/p>\\n<p>We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. 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The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p><span style=\\\"color:#374151\\\">Concentrix is seeking an experienced <\/span><span style=\\\"color:#111827\\\"><b>Clinical Pharmacy Consultant \/ Informaticist<\/b><\/span> to serve as the principal clinical domain expert for our Enterprise Pharmacy Analytics initiative. In this high-impact role, you will bridge clinical pharmacy operations, hospital revenue cycle priorities, and advanced data platform engineering to help transform fragmented pharmacy, clinical, financial, and procurement data into a unified analytical engine hosted on Databricks.<\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#374151\\\">This role is ideal for a licensed pharmacist with deep healthcare informatics expertise, strong database fluency, and the ability to translate complex pharmacy workflows into scalable analytics requirements, audit logic, and entity-resolution models.<\/span><\/p><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Responsibilities<\/b><\/span><\/h2><ul><li><span style=\\\"color:#374151\\\">Lead clinical discovery workshops across health-system stakeholders to map pharmacy workflows, document clinical logic, and define key performance indicators across five prioritized analytics horizons: Outpatient infusion margin optimization and cross-setting care navigation Clinical quality, safety, and antimicrobial stewardship Procurement, 340B aggregation, and supply chain optimization Labor productivity, chair capacity, and accurate unit of service frameworks Controlled substance diversion surveillance and compliance auditing<\/span><\/li><li><span style=\\\"color:#374151\\\">Develop detailed functional use-case specifications that connect clinical intent, operational performance, and financial realization.<\/span><\/li><li><span style=\\\"color:#374151\\\">Apply prioritization scoring criteria to evaluate use cases based on financial ROI, clinical safety impact, regulatory compliance weight, and technical data feasibility.<\/span><\/li><li><span style=\\\"color:#374151\\\">Map and trace transactional data lineage across a complex, multi-vendor enterprise ecosystem to support the design of a robust Master Drug Index using NDCs and RxNorm CUIs.<\/span><\/li><li><span style=\\\"color:#374151\\\">Analyze and document data structures across Epic EHR and scheduling systems, including Willow, Beacon, Cadence, Clarity, Caboodle, and Epic Inpatient MAR.<\/span><\/li><li><span style=\\\"color:#374151\\\">Reconcile transactional outputs from pharmacy automation and compounding platforms, including DoseEdge IV workflow systems and Omnicell \/ BD Pyxis Knowledge Portals.<\/span><\/li><li><span style=\\\"color:#374151\\\">Define data requirements for safety, surveillance, and risk platforms, including ControlCheck, Origami Risk SEMS, and native Epic Willow tools.<\/span><\/li><li><span style=\\\"color:#374151\\\">Partner with Data Scientists and Machine Learning Engineers to create high-fidelity feature stores for models such as care-setting routing, stockout forecasting, and diversion anomaly detection.<\/span><\/li><li><span style=\\\"color:#374151\\\">Formulate a standardized data validation framework and automated reconciliation approach to ensure platform metrics align with audited general ledger entries and cash collections.<\/span><\/li><li><span style=\\\"color:#374151\\\">Support security and governance policies within an enterprise data platform.<\/span><\/li><\/ul><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Qualifications<\/b><\/span><\/h2><ul><li><span style=\\\"color:#374151\\\">Doctor of Pharmacy, PharmD, or Bachelor of Science in Pharmacy, RPh, from an accredited university.<\/span><\/li><li><span style=\\\"color:#374151\\\">Active, unrestricted license from a State Board of Pharmacy.<\/span><\/li><li><span style=\\\"color:#374151\\\">8&#43; years of clinical experience in a high-volume inpatient hospital, multi-site outpatient infusion center, or specialized healthcare consulting environment.<\/span><\/li><li><span style=\\\"color:#374151\\\">5&#43; years of healthcare informatics experience with a focus on EHR data analytics and pharmacy systems orchestration.<\/span><\/li><li><span style=\\\"color:#374151\\\">Functional working knowledge of Epic Willow, Inpatient and\/or Ambulatory, and Epic Beacon.<\/span><\/li><li><span style=\\\"color:#374151\\\">Demonstrated understanding of Epic Cadence Scheduler slot template operations.<\/span><\/li><li><span style=\\\"color:#374151\\\">Strong understanding of healthcare data vocabulary and terminology standards, including 10\/11-digit NDCs, HCPCS J-Codes, RxNorm Concept CUIs, ICD-10, and LOINC codes.<\/span><\/li><li><span style=\\\"color:#374151\\\">Ability to translate complex pharmacy operations, clinical workflows, and revenue-cycle requirements into clear technical requirements for analytics and engineering teams.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience working with fragmented, multi-system healthcare data and supporting entity resolution, audit logic, data lineage, and data validation activities.<\/span><\/li><\/ul><h3 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Preferred Qualifications<\/b><\/span><\/h3><ul><li><span style=\\\"color:#374151\\\">Epic Certification or formal proficiency in Willow Inpatient, Willow Ambulatory, Beacon, or Clarity\/Caboodle data models.<\/span><\/li><li><span style=\\\"color:#374151\\\">Direct implementation experience with at least three of the following systems: DoseEdge, Sentry 340B, StrataJazz, ControlCheck, EnterpriseRx, Meperia SCM, or UKG\/Kronos Healthcare.<\/span><\/li><li><span style=\\\"color:#374151\\\">Intermediate ability to write or read structured SQL queries to independently explore relational database schemas.<\/span><\/li><li><span style=\\\"color:#374151\\\">Familiarity with cloud data lakehouse concepts, including Databricks Medallion pipelines, Delta Lake tables, or Unity Catalog controls.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience collaborating with data platform, analytics engineering, machine learning, clinical operations, pharmacy, finance, compliance, and revenue-cycle teams.<\/span><\/li><\/ul><br \/><p>The base salary range for this position is $145,000 - $195,000 a year, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.<\/p><br \/><p>The deadline to apply for this position is 11\/02\/2026. <\/p><br \/><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<\/p><p>\u00a0<\/p><p>#LI-Remote<\/p><p>#Concentrix<\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1773860\",\"location\":\"USA, Iowa\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-10-29T12:09:28.413+08:00\",\"created_at\":\"2026-10-22T00:04:13.592+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yODU2MA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-IA-Work-at-Home\/Clinical-Pharmacy-Consultant---Informaticist_R1773860-8\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Global Analytic\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"USA\",\"state\":\"Iowa\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"50301\",\"primary_location\":{\"id\":\"US-WAH-IOWA1-00\",\"wid\":\"b67da9176e3d1062f9e44173126cc36b\",\"descriptor\":\"USA IA Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"nicole.incorvaia@concentrix.com\"},\"first_name\":\"Incorvaia, Nicole Diane\"},\"categories\":[{\"descriptor\":\"CF Global Analytic\"}],\"recruiters\":[{\"id\":\"102012276\",\"wid\":\"c30e8ac6e5930107b5680d8fc7b50000\",\"descriptor\":\"Nicole Incorvaia (102012276)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0894\",\"descriptor\":\"Sr. Consultant, Global Analytic (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392019\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-IA-Work-at-Home\/Clinical-Pharmacy-Consultant---Informaticist_R1773860-8\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-IA-Work-at-Home\/Clinical-Pharmacy-Consultant---Informaticist_R1773860-8\/apply\",\"job_requisition_id\":\"R1773860\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"41e78eed5d02101cf29234b1e47c0000\",\"descriptor\":\"26485 - BJC Healthcare - 980010066\",\"reference_id\":\"980010066\",\"custom_reference_id\":\"980010066\",\"company_reference_id\":null},{\"wid\":\"4ea88831e45b101d4d375434a9a30000\",\"descriptor\":\"W101FU BJC:Databricks Platform Services & Governance\",\"reference_id\":\"W101FU\",\"custom_reference_id\":\"W101FU\",\"company_reference_id\":null},{\"wid\":\"9d3f7de1c62c10088c18a99e7bae0000\",\"descriptor\":\"COGS (CORP) CAT Data & Analytics SL\",\"reference_id\":\"CATDATAANA-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"haseen.vm@concentrix.com\"},\"first_name\":\"Haseen Vezhappilly Mohammedibrahi (102010803)\"},\"category_groups\":[{\"id\":\"CF Research_Analytics Group\",\"wid\":\"0227dc387a09011dc9089e8ced656aec\",\"descriptor\":\"Research & Analytics Group\"}],\"job_requisition\":{\"id\":\"R1773860\",\"wid\":\"d1692378b89b10392f3d06e62b470000\",\"descriptor\":\"Clinical Pharmacy Consultant \/ Informaticist\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-28\",\"compensation_grade\":{\"id\":\"CF Grade_T7\",\"wid\":\"3de6ae7f50f0101061226c9985b90000\",\"descriptor\":\"Grade T7\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<p><span style=\\\"color:#374151\\\">Concentrix Corporation is seeking an experienced, technically proficient Clinical Pharmacy Consultant \/ Informaticist to serve as the principal clinical domain expert for our Enterprise Pharmacy Analytics initiative. This high-impact role acts as the direct functional bridge between clinical pharmacy operations, hospital revenue cycles, and our advanced data platform engineering team. The ideal candidate is a licensed pharmacist (PharmD\/RPh) with deep technical expertise in healthcare informatics and database structures. You will be responsible for defining requirements, audit logic, and entity-resolution models to seamlessly ingest data from Epic EHR (Willow, Beacon, Cadence, Clarity, Caboodle), retail pharmacy management systems (EnterpriseRx), cost-accounting solutions (StrataJazz), 340B audit databases (Sentry Data Systems), cleanroom automation platforms (DoseEdge), automated dispensing hardware (Omnicell\/Pyxis), safety and surveillance tools (ControlCheck, Origami SEMS), and advanced procurement channels (Cencora, Cardinal, QuVa, OurPharma, Civica). Your expertise will help transform these fragmented, multi-system transaction logs into a unified, high-performance analytical engine hosted on Databricks. Department: Data &amp; Analytics Center of Excellence Reports To: Principal Enterprise Architect \/ Director, Analytics Position Type: Full-Time Contract-to-Hire Location: Hybrid \/ Remote with occasional on-site alignment at corporate health-system hubs Key Responsibilities 1. Clinical Data Translation &amp; Multi-Horizon Requirement Scoping (40%) Lead clinical discovery workshops across the health system to map workflows, document clinical logic, and isolate specific key performance indicators (KPIs) for each of the five prioritized platform horizons: Horizon 1: Outpatient Infusion Margin Optimization &amp; Cross-Setting Care Navigation Horizon 2: Clinical Quality, Safety, &amp; Antimicrobial Stewardship (AMS) Horizon 3: Procurement, 503B Aggregation, &amp; Supply Chain Optimization Horizon 4: Labor Productivity, Chair Capacity, &amp; Accurate Unit of Service (UOS) Frameworks Horizon 5: Controlled Substance Diversion Surveillance &amp; Compliance Auditing Construct detailed, functional use-case specifications that bridge clinical intent with financial realization, differentiating standard business intelligence (BI) aggregates from predictive AI modeling requirements. Apply the standard Prioritization Scoring Rubric to evaluate use cases based on financial ROI, clinical safety impact, regulatory compliance weight, and technical data feasibility. 2. Source System Auditing, Entity Resolution, &amp; Data Mapping (45%) Map and trace transactional data lineages across a fragmented, multi-vendor enterprise ecosystem to design a robust Master Drug Index (MDI) using NDCs and RxNorm CUIs. EHR &amp; Scheduling Systems: Map database schemas within Epic Clarity and Caboodle, Epic Cadence, Epic Beacon, and Epic Inpatient MAR. Automation &amp; Compounding Networks: Document and reconcile transactional outputs from DoseEdge (Baxter) IV workflow systems (capturing precision cleanroom overfills and component weights) and Omnicell\/BD Pyxis Knowledge Portals (capturing cabinet access event timestamps). Point Solutions &amp; Safety Repositories: Design data requirements to route transaction streams into ControlCheck (Bluesight) for behavioral IRIS risk scoring and map clinical risk event data inside Origami Risk (SEMS) and native Epic Willow tools like Med-Replacer. Retail &amp; Supply Channels: Track and audit data structures within EnterpriseRx, Sentry Data Systems (340B split-billing), StrataJazz (cost accounting), Civica Dashboards, and specialized purchase history records from Cencora ABC Order, Cardinal Health Specialty, QuVa Pharma (BrightStream), and OurPharma. 3. Advanced Analytics, Validation, &amp; Data Governance Support (15%) Partner with Data Scientists and Machine Learning Engineers to construct high-fidelity feature stores for automated models (e.g., Optimal Care-Setting Router, Time-Series Stockout Forecaster, Behavioral Anomaly Diversion Detector). Formulate a standardized Data Validation Framework and automated reconciliation scripts to ensure that platform metrics match health sustem official audited general ledger entries and cash collections. Identify &amp; establish security policies within Databricks Unity Catalog, configuring row-level facility filters and column-level dynamic masking rules to protect sensitive patient PHI and proprietary vendor discount tiers. Qualifications &amp; Experience Required Education &amp; Credentials: Doctor of Pharmacy (PharmD) or Bachelor of Science in Pharmacy (RPh) from an accredited university. Active, unrestricted license from a State Board of Pharmacy. Required Experience: 8&#43; years of clinical experience in a high-volume inpatient hospital, multi-site outpatient infusion center, or specialized healthcare consulting capacity. 5&#43; years of healthcare informatics experience, with a primary focus on Electronic Health Record (EHR) data analytics and pharmacy systems orchestration. Functional, working knowledge of Epic Willow (Inpatient\/Ambulatory) and Epic Beacon, with a demonstrated understanding of how Epic Cadence Scheduler slot templates operate. Comprehensive grasp of data vocabulary and terminology standards, including 10\/11-digit NDCs, HCPCS J-Codes, RxNorm Concept CUIs, ICD-10, and LOINC codes. Preferred Technical Skills &amp; Competencies: Epic Certification or formalized Proficiency in Willow Inpatient, Willow Ambulatory, Beacon, or Clarity\/Caboodle data models. Direct implementation experience with at least three of the following systems: DoseEdge, Sentry 340B, StrataJazz, ControlCheck, EnterpriseRx, Meperia SCM, or UKG\/Kronos Healthcare. (Preferred) Intermediate capability to write or read structured SQL queries to independently explore relational database schemas. (Preferred) Familiarity with cloud data lakehouse models or modern engineering concepts (e.g., Databricks Medallion pipelines, Delta Lake tables, or Unity Catalog controls). (Preferred)<\/span><\/p>\"},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"902\",\"campaign_id\":\"28559\",\"campaign_title\":\"Consultant, Global Analytic (TCF) R1774320\",\"campaign_type\":\"job_application\",\"job_title\":\"Senior Databricks Engineer\",\"street\":\"USA IA Work-at-Home\",\"address\":\"USA IA Work-at-Home\",\"city\":\"USA\",\"state\":\"Iowa\",\"postal_code\":\"50301\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\n \\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\nOur gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<br \/><p><b>Senior Databricks Engineer <\/b>- <b>United States | Remote \/ Work at Home<\/b><br \/><br \/><\/p><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Position Summary<\/b><\/span><\/h2><p style=\\\"color:!important\\\"><span style=\\\"color:#374151\\\">The <\/span><span style=\\\"color:#111827\\\"><b>Senior Data Engineer \u2014 Databricks<\/b><\/span> will own the end-to-end data lifecycle, from analysis and solution design through implementation, orchestration, governance, and optimization. This role will build modern data solutions on the Databricks Data Intelligence Platform across Microsoft Azure, AWS, or GCP, using Databricks, Python, PySpark, and SQL to deliver scalable ingestion, transformation, modeling, and pipeline orchestration.<\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#374151\\\">As a senior engineer, you will lead solution design, establish engineering standards, and guide other data engineers in building reliable, governed, and production-ready data pipelines that support analytics, reporting, and AI\/ML use cases.<\/span><\/p><br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Responsibilities<\/b><\/span><\/h2><ul><li><span style=\\\"color:#374151\\\">Design, develop, and maintain robust batch and streaming data pipelines for extracting, transforming, and loading data from multiple sources into the Databricks lakehouse on Azure.<\/span><\/li><li><span style=\\\"color:#374151\\\">Automate and streamline data ingestion using Auto Loader, Lakeflow Connect, and Azure services such as Azure Data Factory and Event Hubs.<\/span><\/li><li><span style=\\\"color:#374151\\\">Build and manage pipelines with Lakeflow Spark Declarative Pipelines, formerly Delta Live Tables, including data quality expectations and change data capture.<\/span><\/li><li><span style=\\\"color:#374151\\\">Perform complex data manipulation and transformation using PySpark and Spark SQL to prepare data for advanced analytics, reporting, and AI\/ML use cases.<\/span><\/li><li><span style=\\\"color:#374151\\\">Design and implement workflow orchestration and scheduling using Lakeflow Jobs, formerly Databricks Workflows, to support reliable and efficient data operations.<\/span><\/li><li><span style=\\\"color:#374151\\\">Create scalable lakehouse data models using medallion architecture \u2014 bronze, silver, and gold \u2014 and dimensional modeling, including SCD Type 1 and Type 2.<\/span><\/li><li><span style=\\\"color:#374151\\\">Implement data governance and security in Unity Catalog, including access controls, lineage, row filters, and column masks for sensitive data.<\/span><\/li><li><span style=\\\"color:#374151\\\">Optimize performance and cost across Delta tables, Spark workloads, serverless and classic compute, and SQL warehouses.<\/span><\/li><li><span style=\\\"color:#374151\\\">Establish CI\/CD and testing practices for data pipelines using Git folders, Declarative Automation Bundles, formerly Databricks Asset Bundles, and Azure DevOps or GitHub Actions.<\/span><\/li><li><span style=\\\"color:#374151\\\">Monitor pipeline health and data quality using system tables and data quality monitoring; lead root-cause analysis and resolution of production issues.<\/span><\/li><li><span style=\\\"color:#374151\\\">Lead design and code reviews, define engineering standards, and mentor data engineers across the team.<\/span><\/li><li><span style=\\\"color:#374151\\\">Collaborate with cross-functional teams, including business stakeholders and IT, to ensure data solutions meet business, performance, and project requirements.<\/span><\/li><\/ul><br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Qualifications<\/b><\/span><\/h2><ul><li><span style=\\\"color:#374151\\\">10&#43; years of professional experience in data engineering, data and analytics, or data warehousing.<\/span><\/li><li><span style=\\\"color:#374151\\\">5&#43; years of hands-on experience working with Databricks in a data engineering capacity, including production workloads.<\/span><\/li><li><span style=\\\"color:#374151\\\">5&#43; years of experience with Python, including manipulating large datasets using PySpark DataFrames, Spark SQL, and\/or the pandas API on Spark.<\/span><\/li><li><span style=\\\"color:#374151\\\">3&#43; years of data engineering experience on Microsoft Azure, including services such as ADLS Gen2, Azure Data Factory, Key Vault, and Microsoft Entra ID.<\/span><\/li><li><span style=\\\"color:#374151\\\">Strong experience designing and developing ETL\/ELT pipelines for batch and streaming data workloads.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience with Databricks lakehouse architecture, Delta tables, Unity Catalog, Lakeflow Jobs, and Lakeflow Spark Declarative Pipelines.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience implementing scalable data models using medallion architecture, dimensional modeling, and slowly changing dimensions.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience with CI\/CD and testing practices for data pipelines using Azure DevOps or GitHub Actions.<\/span><\/li><li><span style=\\\"color:#374151\\\">Ability to lead technical design discussions, conduct code reviews, define engineering standards, and mentor other engineers.<\/span><\/li><li><span style=\\\"color:#374151\\\">Strong collaboration skills with the ability to work across business, IT, and technical stakeholder groups.<\/span><\/li><li><span style=\\\"color:#374151\\\">Preferred certification: <\/span><span style=\\\"color:#111827\\\"><b>Databricks Data Engineer Professional<\/b><\/span>.<\/li><\/ul><br \/><p>The base salary for this position is $106,087\\t\u2013 $151,554 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><p>\u00a0<\/p><p>The deadline to apply for this position is: 11\/02\/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><p>\u00a0<\/p><p><b>#LI-Remote<\/b><\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1774320\",\"location\":\"USA, Iowa\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-10-29T06:04:21.841+08:00\",\"created_at\":\"2026-10-22T00:04:13.418+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yODU1OQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-IA-Work-at-Home\/Senior-Databricks-Engineer_R1774320-4\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Global Analytic\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"USA\",\"state\":\"Iowa\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"50301\",\"primary_location\":{\"id\":\"US-WAH-IOWA1-00\",\"wid\":\"b67da9176e3d1062f9e44173126cc36b\",\"descriptor\":\"USA IA Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"akhilesh.dhyani@concentrix.com\"},\"first_name\":\"Dhyani, Akhilesh\"},\"categories\":[{\"descriptor\":\"CF Global Analytic\"}],\"recruiters\":[{\"id\":\"102008848\",\"wid\":\"f81830f171380107b29e69b148670000\",\"descriptor\":\"Akhilesh Dhyani (102008848)\"},{\"id\":\"102012276\",\"wid\":\"c30e8ac6e5930107b5680d8fc7b50000\",\"descriptor\":\"Nicole Incorvaia (102012276)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0894\",\"descriptor\":\"Sr. Consultant, Global Analytic (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392742\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-IA-Work-at-Home\/Senior-Databricks-Engineer_R1774320-4\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-IA-Work-at-Home\/Senior-Databricks-Engineer_R1774320-4\/apply\",\"job_requisition_id\":\"R1774320\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"41e78eed5d02101cf29234b1e47c0000\",\"descriptor\":\"26485 - 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If you\u2019re passionate about people development, enjoy working in a fast-paced environment, and know how to turn performance goals into results, we\u2019d love to meet you!<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span><b>Your responsibilities<\/b><\/span><\/span><\/p><br \/><ul><li style=\\\"color:!important\\\"><span>Supervise the day-to-day activities of a customer service team, including attendance and performance monitoring.<\/span><\/li><li style=\\\"color:!important\\\"><span>Coach and mentor team members through regular feedback sessions to help them achieve their individual and team targets.<\/span><\/li><li style=\\\"color:!important\\\"><span>Monitor KPIs and service quality, identifying performance gaps and implementing improvement plans when needed.<\/span><\/li><li style=\\\"color:!important\\\"><span>Ensure customer service delivery meets contractual requirements and business objectives.<\/span><\/li><li style=\\\"color:!important\\\"><span>Communicate goals, expectations, and relevant updates clearly to your team.<\/span><\/li><li style=\\\"color:!important\\\"><span>Support agents with escalated customer enquiries, providing guidance and expertise when needed.<\/span><\/li><li style=\\\"color:!important\\\"><span>Lead team meetings, encourage open communication, and organize team activities to strengthen collaboration.<\/span><\/li><li style=\\\"color:!important\\\"><span>Follow company policies and procedures while promoting Concentrix values and a positive team environment.<\/span><\/li><\/ul><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span><b>What we\u2019re looking for<\/b><\/span><\/span><\/p><br \/><ul><li style=\\\"color:!important\\\"><span>Proficient or bilingual in Galician &#43; English<\/span><\/li><li style=\\\"color:!important\\\"><span>An associate degree or equivalent qualification in a relevant field is preferred.<\/span><\/li><li style=\\\"color:!important\\\"><span>Two to four years of relevant professional experience is preferred.<\/span><\/li><li style=\\\"color:!important\\\"><span>Previous experience coaching, mentoring, or supervising team members.<\/span><\/li><li style=\\\"color:!important\\\"><span>Strong communication and interpersonal skills.<\/span><\/li><li style=\\\"color:!important\\\"><span>A results-oriented mindset, with the ability to motivate others and drive performance.<\/span><\/li><li style=\\\"color:!important\\\"><span>Excellent organizational and problem-solving skills, with the ability to prioritize tasks and meet deadlines.<\/span><\/li><li style=\\\"color:!important\\\"><span>The ability to remain calm under pressure and follow through on commitments.<\/span><\/li><li style=\\\"color:!important\\\"><span>Flexibility to adapt to business needs and working schedules.<\/span><\/li><\/ul><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span><b>What\u2019s in it for you<\/b><\/span><\/span><\/p><br \/><ul><li style=\\\"color:!important\\\"><span>39 hours\/week permanent contract: rotative Monday to Sunday from 09:00 to 23:00<\/span><\/li><li style=\\\"color:!important\\\"><span>Salary 23.376 euros gross\/year &#43; up to 2000 euros gross\/year in bonus &#43; private medical insurance<\/span><\/li><li style=\\\"color:!important\\\"><span>Central location in Barcelona<\/span><\/li><li style=\\\"color:!important\\\"><span>Bring-a-friend (referral) bonus opportunities<\/span><\/li><li style=\\\"color:!important\\\"><span>Career development programs and specialized courses<\/span><\/li><\/ul><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>Ready to take the lead?<\/span><\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>Join Concentrix and help your team deliver outstanding customer experiences for a brand in the fashion industry.<\/span><\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>Concentrix is an equal opportunity employer<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>We&#39;re proudly united as one team, one company, globally. 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This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.\",\"long_description\":\"<p><b>Ready to take the next step in your leadership career?<\/b><\/p><br \/><p>At Concentrix, we\u2019re looking for a motivated Team Leader in Barcelona to supervise and support a customer service team within the fashion industry. If you\u2019re passionate about people development, enjoy working in a fast-paced environment, and know how to turn performance goals into results, we\u2019d love to meet you!<\/p><br \/><p><b>Your responsibilities<\/b><\/p><br \/><p>- Supervise the day-to-day activities of a customer service team, including attendance and performance monitoring.<\/p><p>- Coach and mentor team members through regular feedback sessions to help them achieve their individual and team targets.<\/p><p>-Monitor KPIs and service quality, identifying performance gaps and implementing improvement plans when needed.<\/p><p>- Ensure customer service delivery meets contractual requirements and business objectives.<\/p><p>- Communicate goals, expectations, and relevant updates clearly to your team.<\/p><p>- Support agents with escalated customer enquiries, providing guidance and expertise when needed.<\/p><p>- Lead team meetings, encourage open communication, and organize team activities to strengthen collaboration.<\/p><p>- Follow company policies and procedures while promoting Concentrix values and a positive team environment.<\/p><br \/><p><b>What we\u2019re looking for<\/b><\/p><br \/><p>- Proficient\u00a0or\u00a0bilingual\u00a0in\u00a0Catalan\u00a0&#43;\u00a0English<\/p><p>- An associate degree or equivalent qualification in a relevant field is preferred.<\/p><p>- Two to four years of relevant professional experience is preferred.<\/p><p>- Previous experience coaching, mentoring, or supervising team members.<\/p><p>- Strong communication and interpersonal skills.<\/p><p>- A results-oriented mindset, with the ability to motivate others and drive performance.<\/p><p>- Excellent organizational and problem-solving skills, with the ability to prioritize tasks and meet deadlines.<\/p><p>- The ability to remain calm under pressure and follow through on commitments.<\/p><p>- Flexibility to adapt to business needs and working schedules.<\/p><br \/><p><b>What\u2019s in it for you <\/b><\/p><br \/><p>- 39 hours\/week permanent contract: rotative Monday to Sunday from 09:00 to 23:00<\/p><p>- Salary 23.376  euros gross\/year &#43; up to 2000 euros gross\/year in bonus &#43; private medical insurance<\/p><p>- Central location in Barcelona<\/p><p>- Bring-a-friend (referral) bonus opportunities<\/p><p>- Career development programs and specialized courses<\/p><br \/><p>Ready to take the lead?<\/p><br \/><p>Join Concentrix and help your team deliver outstanding customer experiences for a brand in the fashion industry.<\/p><br \/><p>Concentrix is an equal opportunity employer<\/p><p>We&#39;re proudly united as one team, one company, globally. 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Onsite \u2013 Fashion Industry -\u00a0 PK01\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":null,\"country\":\"Spain\",\"short_description\":\"\",\"long_description\":\"<br \/><p style=\\\"color:#2a2b2c !important\\\"><span style=\\\"color:#2a2b2c\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#2a2b2c\\\"><b>Experience the power of a game-changing career<\/b><\/span>\u00a0<\/p><br \/><p><span style=\\\"color:#2a2b2c\\\">Are you looking for what\u2019s next? We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0<\/span>\u00a0<\/p><br \/><p><span style=\\\"color:#2a2b2c\\\">If you\u2019re looking to grow and be inspired, as a<b> Trainer and Quality Analyst in Barcelona (onsite)<\/b>, you will be part of our team of game-changers who are powering the brands of the future in the <\/span><span style=\\\"color:#000000\\\">Fashion industry<\/span>\u00a0<\/p><br \/><p><span style=\\\"color:#2a2b2c\\\"><b>Career growth and personal development<\/b><\/span>\u00a0<\/p><br \/><p><span style=\\\"color:#2a2b2c\\\">We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed. At Concentrix, there\u2019s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.<\/span>\u00a0<\/p><p><span style=\\\"color:#2a2b2c\\\"><b>\u00a0<\/b><\/span>\u00a0<\/p><p><span style=\\\"color:#2a2b2c\\\"><b>What you will do in this role<\/b><\/span>\u00a0<\/p><p>\u00a0<\/p><p><span style=\\\"color:#2a2b2c\\\">As a <b>Trainer and Quality Coach <\/b>on our team, you will:<\/span><span style=\\\"color:#000000\\\">\u00a0<\/span>\u00a0<\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span><b>Training<\/b><\/span><\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>Newhire Training \u2013 Induction, System set up, Content training (updating and creating training material), knowledge checks, final assessment and continuous communication with CNX Belfast leadership regarding trainee EWS<\/span><\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>Nesting support \u2013 post NH training (coaching, helpslots and quality scoring as agents are on approvals)<\/span><\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>Collaborating with Team Leaders regarding PSP&#39;s \u2013 tracking historical performance, identifying PSP triggers and providing support to TL and agent during their PSP<\/span><\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>Cross skill training agents to other LOB\u2019s, provide ongoing refresher training and process update training as guided by the client<\/span><\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>Conducting monthly Workshops for the team on essential client processes including GDPR<\/span><\/span><\/li><\/ul><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>\u00a0<\/span><\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span><b>Quality<\/b><\/span><\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>Monitors, evaluates and \/ or audits a sampling of inbound and\/or outbound calls and other contact methods including chat and email<\/span><\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>Meet departmental productivity requirements and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management) including completing Business Reviews and other Client Required deliverable meetings in collaboration with CNX Belfast leadership team.<\/span><\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>Participate in calibration sessions\/call listening sessions with Quality staff, Delivery, and Clients to ensure scoring consistency and best practices<\/span><\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>Maintain strong program knowledge base; basic understanding of client products, services and\/or program strategies<\/span><\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>Monitor CSAT in collaboration with CNX Belfast leadership team, completing drill downs to investigate key failure area\u2019s and address<\/span><\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>Prepare content of quality reporting in collaboration with CNX Belfast leadership for all client required reports\/meetings<\/span><\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals. Provides insight to Operations and Account Management relative to improvement opportunities\u00a0\u00a0\u00a0\u00a0<\/span><\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>QA Appeals \u2013 reviewing appeals in a timely manner, updating all records where needed and deliver outcome to agent<\/span><\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>Collaborate and communicate effectively with the flagship CNX Belfast leadership team to deliver Training and Quality data reporting to the client Coaching all agents and SME\u2019s where applicable on their Quality performance on a regular basis<\/span><\/span><\/li><\/ul><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>\u00a0<\/span><\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span><b>Requirements:<\/b><\/span><\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>Native or bilingual in Catalan and advanced level of English<\/span><\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>Experience in delivering client training content<\/span><\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>Experience in quality assurance and coaching<\/span><\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>Experience working as part of a leadership team and collaborating with senior management on client deliverables<\/span><\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables\u00a0\u00a0\u00a0\u00a0<\/span><\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>Proficiency with MS Office package<\/span><\/span><\/li><\/ul><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span><b>Personal abilities:<\/b><\/span><\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>Excellent organization skills<\/span><\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>Strong communication skills, both written and verbal\u00a0<\/span><\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>Collaborative working mind set and approach to team work<\/span><\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>Confidence in communicating and delivering data to Client and Senior Management<\/span><\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>Solution mindset \u2013 where gaps in knowledge utilizes resources, such as peers and colleagues, to approach problems<\/span><\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>Self-starter, sense of urgency, and works well under pressure\u00a0\u00a0\u00a0<\/span><\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>Strong attention to detail\u00a0\u00a0\u00a0\u00a0<\/span><\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>Sense of professionalism and ability to develop relationships<\/span><\/span><\/li><\/ul><p><span>\u00a0<\/span><\/p><p>\u00a0<\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><b>What\u2019s in it for you<\/b>\u00a0<\/span><\/p><p>\u00a0<\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">In this role, we offer benefits that help you support your unique lifestyle\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>- Full time 39 hours\/week, permanent contract, rotative shift\u00a0 Monday to Sunday from 09:00 to 23:00<\/span><\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span><b>- <\/b>Salary 23.376 euros gross\/year &#43; up to 2.000 euros gross\/year in bonus\u00a0&#43; private medical insurance<\/span><\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>- Great office location in Barcelona<\/span><\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>- Full paid training about the company and the project you will be working on \u00a0<\/span><\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><span>- Career development program and specialized courses<\/span>\u00a0<\/span><\/p><p>\u00a0<\/p><p><span style=\\\"color:#2a2b2c\\\"><b>Experience the best version of you!<\/b><\/span>\u00a0<\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d\u00a0\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><b>Concentrix is an equal opportunity employer\u00a0<\/b>\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><i>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. 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You will leverage your excellent communication skills to support our gaming community via email, chat, social media, and through our dedicated community platform.<\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">Are you looking for a role with a flexible work schedule that allows you to work from home, in a supportive and positive environment where you can grow professionally? Join one of the world&rsquo;s leading organizations dedicated to helping players find the perfect game to enjoy at any moment!<\/p>\\n<p><strong style=\\\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;\\\">What you need to have is:<\/strong><\/p>\\n<ul>\\n<li>\\n<p><strong>German <\/strong>language skills (B2)<\/p>\\n<\/li>\\n<li><strong>English <\/strong>Language (B2)<\/li>\\n<li>\\n<p>Experience in <strong>Social\/interactive games<\/strong><\/p>\\n<\/li>\\n<li>\\n<p>Good typing and computer skills (MS Office, use of internet, e-mail and web-based applications)<\/p>\\n<\/li>\\n<li>\\n<p>Be organized, have decision-making and analytical skills<\/p>\\n<\/li>\\n<li>\\n<p>Readiness to work on shifts Monday- Friday&nbsp;<\/p>\\n<\/li>\\n<li>\\n<p>Team player with a great positive attitude and strong interpersonal skill<\/p>\\n<\/li>\\n<\/ul>\\n<p>\u202f<\/p>\\n<p><strong>What do you get from us?<\/strong><\/p>\\n<ul>\\n<li>\\n<p>Competitive salary<\/p>\\n<\/li>\\n<li>\\n<p>Work from Office<\/p>\\n<\/li>\\n<li>\\n<p>Fully paid training<\/p>\\n<\/li>\\n<li>\\n<p>Medical insurance<\/p>\\n<\/li>\\n<li>\\n<p>Life insurance<\/p>\\n<\/li>\\n<li>\\n<p>Performance bonus<\/p>\\n<\/li>\\n<li>\\n<p>Transportation allowance<\/p>\\n<\/li>\\n<li>\\n<p>Meal allowance<\/p>\\n<\/li>\\n<li>\\n<p>Various career development opportunities<\/p>\\n<\/li>\\n<li>\\n<p>Holiday pay<\/p>\\n<\/li>\\n<li>\\n<p>Team and Concentrix events<\/p>\\n<\/li>\\n<\/ul>\\n<p><strong>We can't wait to meet you!<\/strong><\/p>\\n<div>\\n<p><strong>Who&nbsp;are&nbsp;we?&nbsp;<\/strong><\/p>\\n<\/div>\\n<div>\\n<p>With 440,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world&rsquo;s biggest and best companies.&nbsp;<\/p>\\n<\/div>\\n<div>\\n<p>We&rsquo;re&nbsp;fanatical&nbsp;about&nbsp;our&nbsp;diverse&nbsp;and&nbsp;passionate&nbsp;people&nbsp;all&nbsp;across&nbsp;the&nbsp;world.&nbsp;We&nbsp;embrace&nbsp;all&nbsp;our&nbsp;different&nbsp;cultures,&nbsp;individualities,&nbsp;and&nbsp;personalities&nbsp;because&nbsp;we&nbsp;recognize&nbsp;that&nbsp;all&nbsp;our&nbsp;differences&nbsp;make&nbsp;us&nbsp;stronger&nbsp;together.&nbsp;Concentrix&nbsp;is&nbsp;an&nbsp;equal&nbsp;opportunity&nbsp;employer,&nbsp;and&nbsp;we&nbsp;process&nbsp;applicants&nbsp;without&nbsp;regard&nbsp;to&nbsp;disability,&nbsp;race,&nbsp;color,&nbsp;religion,&nbsp;gender,&nbsp;national&nbsp;origin,&nbsp;age,&nbsp;sexual&nbsp;orientation,&nbsp;gender&nbsp;identity&nbsp;or&nbsp;expression&nbsp;or&nbsp;any&nbsp;other&nbsp;characteristic.&nbsp;<\/p>\\n<\/div>\\n<div>\\n<p>&nbsp;<\/p>\\n<\/div>\\n<div>\\n<p>We&nbsp;show&nbsp;our&nbsp;colleagues&nbsp;how&nbsp;important&nbsp;they&nbsp;are&nbsp;by&nbsp;showering&nbsp;them&nbsp;with&nbsp;perks,&nbsp;like&nbsp;a&nbsp;culture&nbsp;of&nbsp;belonging;&nbsp;clear&nbsp;paths&nbsp;for&nbsp;career&nbsp;development;&nbsp;professional&nbsp;support,&nbsp;coaching&nbsp;and&nbsp;mentorship&nbsp;programs;&nbsp;performance-based&nbsp;pay; a&nbsp;global&nbsp;network&nbsp;of&nbsp;lifelong&nbsp;friends&nbsp;and&nbsp;peers;&nbsp;and&nbsp;more! 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Apply today and discover why over 440k&#43;\u00a0game-changers\u00a0around the globe call Concentrix their \u201cemployer of choice.\u201d\u00a0<\/p><br \/><p><i>Concentrix is an equal opportunity employer<\/i>\u00a0<\/p><p><i>We&#39;re\u00a0proudly\u00a0united as one\u00a0team, one company, globally.\u00a0We&#39;re\u00a0committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. 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Presencial - EJ01\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":\"Catalu\u00f1a\",\"country\":\"Spain\",\"short_description\":\" .\",\"long_description\":\"<br \/><p>\u00a0<\/p><p>\u00bfTe apasiona viajar, descubrir nuevos destinos, conectar con personas y formar parte de un equipo internacional tanto como a nosotros? <\/p><p>\u00a1Esta oportunidad es para ti!<\/p><p>Buscamos personas con talento, energ\u00eda y vocaci\u00f3n de servicio para unirse a nuestro equipo de atenci\u00f3n al cliente, trabajando para una de las principales aerol\u00edneas de bajo coste de Europa.<\/p><p>\u00a0<\/p><p><b>\u00bfCu\u00e1l ser\u00e1 tu misi\u00f3n?<\/b><\/p><p>\u00a0<\/p><p>Ser\u00e1s una pieza clave para que cada cliente disfrute de la mejor experiencia de viaje.<\/p><ul><li>Asesorar\u00e1s a los viajeros, resolviendo dudas sobre reservas y ofreciendo asistencia con cuestiones administrativas y t\u00e9cnicas.<\/li><li>Conectar\u00e1s con nuestros clientes a trav\u00e9s de diferentes canales: tel\u00e9fono, chat y correo electr\u00f3nico.<\/li><li>Marcar\u00e1s la diferencia, ofreciendo una atenci\u00f3n cercana, eficaz y orientada a encontrar soluciones.<\/li><\/ul><p>\u00a0<\/p><p><b>\u00bfQu\u00e9 buscamos en ti?<\/b><\/p><p>\u00a0<\/p><ul><li>Dominio de vasco<\/li><li>Nivel de ingl\u00e9s B1-B2.<\/li><li>Estudios m\u00ednimos de Educaci\u00f3n Secundaria.<\/li><li>Conocimientos de Windows y Microsoft Office.<\/li><li>Experiencia previa en atenci\u00f3n al cliente.<\/li><li>Actitud positiva, empat\u00eda, orientaci\u00f3n al cliente y ganas de aprender.<\/li><\/ul><p>\u00a0<\/p><p><b>\u00bfQu\u00e9 te ofrecemos?<\/b><\/p><p>\u00a0<\/p><ul><li>Contrato indefinido en Espa\u00f1a, con las prestaciones y beneficios que correspondan.<\/li><li>Formaci\u00f3n inicial remunerada de 5 semanas, para que empieces con confianza y todas las herramientas necesarias.<\/li><li>Jornada de 39 horas semanales, de lunes a domingos de 8:00 a 20:00 (turnos rotativos)<\/li><li>Salario 19.623,64\u20ac bruto\/a\u00f1o &#43; Bonus 1.200\u20ac bruto\/a\u00f1o<\/li><li>Oficinas modernas en Barcelona, con terraza, comodidades y eventos para compartir con el equipo.<\/li><li>Oportunidades reales de desarrollo y crecimiento profesional dentro de una empresa internacional.<\/li><\/ul><p>\u00a0<\/p><p><b>\u00bfPreparado\/a para despegar?<\/b><\/p><p>\u00a0<\/p><p>Si te apasiona ayudar a las personas, disfrutas trabajando en equipo y buscas una oportunidad para desarrollar tu carrera en un entorno internacional, \u00a1queremos conocerte!<\/p><p>\u00a0<\/p><p><i>Ofrecemos igualdad de oportunidades de empleo.\u00a0<\/i><\/p><p><i>Nos comprometemos a ofrecer igualdad de oportunidades laborales a todos los candidatos, y un entorno de trabajo libre de discriminaci\u00f3n y acoso. 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Todas nuestras pr\u00e1cticas de contrataci\u00f3n se basan en las necesidades empresariales, los requisitos del puesto y las cualificaciones personales, sin tener en cuenta la identidad de g\u00e9nero, la edad, la religi\u00f3n, el origen \u00e9tnico, la situaci\u00f3n familiar o parental o cualquier otra clasificaci\u00f3n protegida por la legislaci\u00f3n nacional aplicable.\u00a0<\/i><\/p><p>\u00a0<\/p><p>R1774537<\/p>\",\"ats_external_id\":\"R1774537\",\"location\":\"Barcelona, Catalu\u00f1a\",\"job_type\":\"full_time\",\"salary\":\"1635.33\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-26T17:05:47.036+01:00\",\"created_at\":\"2026-10-21T16:09:21.593+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjQ0?\",\"apply_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjQ0\/apply?\",\"head_count\":\"300\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"organization_reference_id\":\"WES05\"},\"location\":{\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"country\":{\"wid\":\"bd34c524a6a04ae6915f5d96fa086199\",\"iso2\":\"ES\",\"iso3\":\"ESP\",\"descriptor\":\"Spain\",\"iso_numeric\":\"724\"},\"postal_code\":\"8020\",\"primary_location\":{\"id\":\"ES-BAR-SELVA-01\",\"wid\":\"e3ece62c945d101d479c643715ac0000\",\"descriptor\":\"ESP Barcelona - 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Easyjet - 980011140\",\"reference_id\":\"980011140\",\"custom_reference_id\":\"980011140\",\"company_reference_id\":null},{\"wid\":\"fd54651247bf10380216e89f9d700000\",\"descriptor\":\"W103I4 EasyJet CS\",\"reference_id\":\"W103I4\",\"custom_reference_id\":\"W103I4\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"alberto.laporta@concentrix.com\"},\"first_name\":\"Alberto Laporta (102541742)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1774537\",\"wid\":\"a6aa8e50614b103929942eb99e400000\",\"descriptor\":\"Agente de Atenci\u00f3n al Cliente con Gallego - Presencial -  EJ01\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"External\",\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"concentrix-spain\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"0\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"907\",\"campaign_id\":\"28505\",\"campaign_title\":\"VP, Sales &amp; Account Management R1774371\",\"campaign_type\":\"job_application\",\"job_title\":\"Market Leader - German Speaking Markets (DACH)  (m\/f\/d)\",\"street\":\"DEU Work-at-Home\",\"address\":\"DEU Work-at-Home\",\"city\":\"Deutschlandweit\",\"state\":\"Baden-Wurttemberg\",\"postal_code\":\".\",\"region\":null,\"country\":\"Germany\",\"short_description\":\"\",\"long_description\":\"<p>We&#39;re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.<\/p><p>\u00a0<\/p><p>The global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.<\/p><p>\u00a0<\/p><p>We are seeking a highly experienced and commercially focused leader to lead our DACH GTM function. This Market Leader,\u00a0is accountable for the overall growth, strategic development, and market leadership of the DACH region. The role owns regional client growth and retention, new client acquisition, and the overall strategic development of the region. The role leads DACH Account Management, Sales and Marketing teams, works in close collaboration with DACH Delivery and Client Success leadership and represents the DACH region within the EMEA Growth Leadership team.<\/p><p>\u00a0<\/p><p><b>Key Responsibilities<\/b><\/p><p>\u00a0<\/p><p><b>Strategic Leadership<\/b><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Define and execute the growth strategy for the DACH region, focusing on diversification and identifying new sources of growth. Ensure all support functions are aligned, so DACH achieves its ambitions.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Represent the DACH market within the EMEA Growth Leadership team and contribute to broader regional strategy and priorities.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Represent the DACH market externally.<br \/><\/span><\/li><\/ul><p><b>Client Growth &amp; Retention<\/b><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Create and maintain a client-centric culture.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Own the growth, retention, and overall performance of the regional client portfolio. Ensure the identification and delivery of upsell and cross-sell opportunities.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Drive strategic account development and strengthen executive-level client relationships.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Adapt and implement sector-focused strategies to drive client growth, retention, and expansion across priority industries.<br \/><\/span><\/li><\/ul><p><b>New Business Acquisition<\/b><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Own New Logo acquisition and ACV growth across the DACH region.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Lead the regional Sales team to drive pipeline generation, conversion, and market expansion.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Build strong relationships with prospective clients and key stakeholders to accelerate growth.<br \/><\/span><\/li><\/ul><p><b>Marketing<\/b><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Own the DACH regional marketing strategy and ensure it is aligned with regional growth priorities and the broader EMEA marketing strategy.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Ensure effective use of shared or dedicated BDR resources, with clear alignment on target accounts, lead management, follow-up, and pipeline visibility.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Set clear marketing priorities and success measures, using data and insights to optimize campaign performance, pipeline contribution, budget utilization, and ROI.<br \/><\/span><\/li><\/ul><p><b>People Leadership<\/b><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Lead, coach, and develop DACH GTM teams.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Foster a high-performance culture focused on accountability, collaboration, and client success.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Ensure effective workforce planning, talent development, and succession readiness across the organization.<br \/><\/span><\/li><\/ul><p><b>Cross-Functional Collaboration<\/b><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Partner closely with DACH Delivery and Client Success teams as well as adjacent functions (Solutions\/Bid, Technology and Partner Practice, Legal, Pricing, etc.) to ensure strong client outcomes and business growth.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Align commercial objectives with operational execution and client delivery.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Support strategic planning, governance, and issue resolution for key accounts and growth opportunities.<br \/><\/span><\/li><\/ul><p><b>Qualifications &amp; Experience<\/b><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Demonstrable years of leadership experience in sales, account management, or commercial leadership roles within the DACH market.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Experience in designing and implementing a sustainable growth strategy.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Proven ability to attract, develop, and retain high-performing teams, fostering a culture of continuous learning, coaching, and accountability.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Demonstrated track record of delivering profitable growth through both client expansion and new business acquisition.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Deep understanding of the DACH market, including its commercial landscape, customer expectations, and regional market dynamics.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Strong executive presence and influence, with the ability to build trusted relationships and collaborate effectively across sales, delivery, client success, and support functions.<\/span><\/li><li>Professional fluency in English and German (minimum C1), written and spoken.<\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Entrepreneurial, innovative, and growth-oriented mindset, with the ability to challenge conventional approaches, identify new opportunities, and drive transformative outcomes.<\/span><\/li><\/ul><p>\u00a0<\/p><br \/><p><b><span style=\\\"font-size:inherit\\\">Concentrix is an equal opportunity employer<\/span><\/b><\/p><p><i><span style=\\\"font-size:inherit\\\">We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.<\/span><\/i><span style=\\\"font-size:inherit\\\">\u00a0<\/span><br \/><i><span style=\\\"font-size:inherit\\\">Diversity and equal opportunities are core values at Concentrix. We therefore actively encourage applications from people with disabilities. Severely disabled people and people of equal status are given preference if they are equally qualified. We offer individual support to provide the ideal position for you.<\/span><\/i><\/p><p>\u00a0<\/p><p><b><span style=\\\"font-size:inherit\\\">Eligibility to work:<\/span><\/b><\/p><p><i><span style=\\\"font-size:inherit\\\">In accordance with <\/span><b><span style=\\\"font-size:inherit\\\">German <\/span><\/b><span style=\\\"font-size:inherit\\\">law, only applicants who are legally authorized to work in <\/span><b><span style=\\\"font-size:inherit\\\">Germany <\/span><\/b><span style=\\\"font-size:inherit\\\">will be considered for this position.\u00a0<\/span><\/i><\/p>\",\"ats_external_id\":\"R1774371\",\"location\":\"DEU, Baden-Wurttemberg\",\"job_type\":\"\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-21T18:07:11.575+08:00\",\"created_at\":\"2026-10-21T16:04:21.486+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yODUwNQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/DEU-Work-at-Home\/Market-Leader---German-Speaking-Markets--DACH----m-f-d-_R1774371\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Sales and Account Management\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"DEU\",\"state\":\"Baden-Wurttemberg\",\"country\":{\"wid\":\"dcc5b7608d8644b3a93716604e78e995\",\"iso2\":\"DE\",\"iso3\":\"DEU\",\"descriptor\":\"Germany\",\"iso_numeric\":\"276\"},\"postal_code\":\".\",\"primary_location\":{\"id\":\"DE-WAH-DRECT-Y0\",\"wid\":\"b67da9176e3d1062f9dfc8bde4b6bfa5\",\"descriptor\":\"DEU Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"liam.shannon@concentrix.com\"},\"first_name\":\"Shannon, Liam\"},\"categories\":[{\"descriptor\":\"CF Sales and Account Management\"}],\"recruiters\":[{\"id\":\"101574283\",\"wid\":\"0a6bcbac870110239f72983a7a600000\",\"descriptor\":\"Liam Shannon (101574283)[C]\"}],\"hiring_type\":null,\"job_profile\":{\"id\":\"JC1452\",\"descriptor\":\"VP, Sales & Account Management\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-391758\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/DEU-Work-at-Home\/Market-Leader---German-Speaking-Markets--DACH----m-f-d-_R1774371\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/DEU-Work-at-Home\/Market-Leader---German-Speaking-Markets--DACH----m-f-d-_R1774371\/apply\",\"job_requisition_id\":\"R1774371\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"nora.boros@concentrix.com\"},\"first_name\":\"Nora Boros (102550613)\"},\"category_groups\":[{\"id\":\"CF Sales_Account Management Group\",\"wid\":\"0227dc387a0901ea4514e199ed6567ed\",\"descriptor\":\"Sales & Account Management Group\"}],\"job_requisition\":{\"id\":\"R1774371\",\"wid\":\"bdcecbf5fd1a1039168fe950ae920000\",\"descriptor\":\"Market Leader - German Speaking Markets (DACH)  (m\/f\/d)\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_3\",\"wid\":\"0227dc387a09013c6ae02b51e065572f\",\"descriptor\":\"Grade 3\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"1\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"458\",\"campaign_id\":\"465\",\"campaign_title\":\"Qonto \/ Italian \/ Bucharest\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Advisor with Italian and English (KYC\/KYB) \u2013 Bucharest\",\"street\":null,\"address\":null,\"city\":\"Bucharest\",\"state\":\"Bucharest\",\"postal_code\":null,\"region\":\"Bucharest\",\"country\":\"Romania\",\"short_description\":\"Apply with Concentrix!\",\"long_description\":\"<p>Are you ready to take your career to the next level? If you're looking to grow and be inspired, as a <strong>Customer Advisor with Italian<\/strong> in Bucharest, you will be part of a team of game-changers in the banking sector, powering exceptional customer experiences across digital platforms.<\/p>\\n<p><strong>\ud83c\udfaf What You Will Do in This Role<\/strong><\/p>\\n<p>As a Customer Advisor with Italian (KYC\/KYB) on our team, you will:<\/p>\\n<ul>\\n<li style=\\\"list-style-type: none;\\\">\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"1\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\\\" data-aria-posinset=\\\"1\\\" data-aria-level=\\\"1\\\"><strong><span data-contrast=\\\"auto\\\">Review applicants&rsquo; information and documents<\/span><\/strong><span data-contrast=\\\"auto\\\">, using a combination of internal and external policies provided by Company and technological and\/or manual tools.<\/span><span data-ccp-props=\\\"{}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"1\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\\\" data-aria-posinset=\\\"2\\\" data-aria-level=\\\"1\\\"><strong><span data-contrast=\\\"auto\\\">Conduct periodic KYB reviews:<\/span><\/strong><span data-contrast=\\\"auto\\\"> Review existing Italian business customers in accordance with Qonto's internal policies, operational procedures, and regulatory requirements.<\/span><span data-ccp-props=\\\"{}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"1\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\\\" data-aria-posinset=\\\"3\\\" data-aria-level=\\\"1\\\"><strong><span data-contrast=\\\"auto\\\">Verify customer and company information:<\/span><\/strong><span data-contrast=\\\"auto\\\"> Review company details, legal representatives, shareholders, Ultimate Beneficial Owners (UBOs), and corporate documentation to ensure information remains accurate and up to date.<\/span><span data-ccp-props=\\\"{}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"1\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\\\" data-aria-posinset=\\\"4\\\" data-aria-level=\\\"1\\\"><strong><span data-contrast=\\\"auto\\\">Collect and analyze information from official sources:<\/span><\/strong><span data-contrast=\\\"auto\\\"> Consult Italian business registries, official databases, trusted websites, and corporate documents to verify customer information and identify potential discrepancies.<\/span><span data-ccp-props=\\\"{}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"1\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\\\" data-aria-posinset=\\\"5\\\" data-aria-level=\\\"1\\\"><strong><span data-contrast=\\\"auto\\\">Review business activities:<\/span><\/strong><span data-contrast=\\\"auto\\\"> Assess the customer's declared business activity and available information to identify inconsistencies, changes in business profiles, or potential risk indicators.<\/span><span data-ccp-props=\\\"{}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"1\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\\\" data-aria-posinset=\\\"6\\\" data-aria-level=\\\"1\\\"><strong><span data-contrast=\\\"auto\\\">Communicate proactively with customers:<\/span><\/strong><span data-contrast=\\\"auto\\\"> Manage outbound communications with Italian customers via email and other approved channels to request missing information, updated documents, or clarification on their business activities.<\/span><span data-ccp-props=\\\"{}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"1\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\\\" data-aria-posinset=\\\"7\\\" data-aria-level=\\\"1\\\"><strong><span data-contrast=\\\"auto\\\">Manage customer follow-ups:<\/span><\/strong><span data-contrast=\\\"auto\\\"> Track pending requests, send reminders when necessary, and ensure the timely collection of required information while maintaining clear, professional, and customer-friendly communication.<\/span><span data-ccp-props=\\\"{}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"1\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\\\" data-aria-posinset=\\\"8\\\" data-aria-level=\\\"1\\\"><strong><span data-contrast=\\\"auto\\\">Handle customer interactions via inbound\/<\/span><\/strong> <strong><span data-contrast=\\\"auto\\\">outbound<\/span><\/strong> <strong><span data-contrast=\\\"auto\\\">calls:<\/span><\/strong><span data-contrast=\\\"auto\\\"> Apply effective communication techniques to explain documentation requirements and manage customer interactions with professionalism and empathy.<\/span><span data-ccp-props=\\\"{}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"1\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\\\" data-aria-posinset=\\\"9\\\" data-aria-level=\\\"1\\\"><strong><span data-contrast=\\\"auto\\\">Identify and escalate discrepancies:<\/span><\/strong><span data-contrast=\\\"auto\\\"> Detect missing or inconsistent information and escalate complex or potentially high-risk cases to the appropriate internal teams, providing clear explanations and supporting evidence.<\/span><span data-ccp-props=\\\"{}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"1\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\\\" data-aria-posinset=\\\"10\\\" data-aria-level=\\\"1\\\"><strong><span data-contrast=\\\"auto\\\">Maintain accurate and auditable records:<\/span><\/strong><span data-contrast=\\\"auto\\\"> Update customer information in internal systems, document review outcomes, and ensure that actions, communications, and supporting evidence are properly recorded and traceable.<\/span><span data-ccp-props=\\\"{}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"1\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\\\" data-aria-posinset=\\\"11\\\" data-aria-level=\\\"1\\\">&nbsp;<\/li>\\n<\/ul>\\n<\/li>\\n<\/ul>\\n<p><strong>\u2b50 We Are a Great Match If You<\/strong><\/p>\\n<ul>\\n<li>Are proficient in <strong>Italian<\/strong> (C1 level).<\/li>\\n<li>Have a good level of <strong>English<\/strong> (B1\/B2) for training purposes.<\/li>\\n<li>Are <strong>proactive<\/strong>, <strong>self-motivated<\/strong>, and <strong>solution-oriented<\/strong>.<\/li>\\n<li>Possess strong <strong>PC skills<\/strong>.<\/li>\\n<li>Exhibit <strong>strong attention to detail<\/strong> and commitment to delivering accurate work.<\/li>\\n<li>Demonstrate a high level of <strong>integrity<\/strong> and the ability to handle <strong>confidential information<\/strong>.<\/li>\\n<li>Are available to work <strong>on-site<\/strong> in our Bucharest office.<\/li>\\n<li>Previous experience in <strong>KYC or KYB<\/strong> is a plus.<\/li>\\n<\/ul>\\n<p><strong>\ud83c\udf81 What&rsquo;s In It for You?<\/strong><\/p>\\n<p>We offer a range of benefits designed to support your unique lifestyle:<\/p>\\n<ul>\\n<li><strong>Full-time indefinite contract<\/strong><\/li>\\n<li>Attractive <strong>salary<\/strong> and <strong>performance bonuses<\/strong><\/li>\\n<li>Flexibility through a wide range of benefits via our <strong>MY Benefit Platform<\/strong><\/li>\\n<li>Comprehensive <strong>medical subscription<\/strong><\/li>\\n<li><strong>Bring-a-friend<\/strong> (referral) bonus opportunities<\/li>\\n<li>Fully <strong>paid training<\/strong><\/li>\\n<li>Career development through <strong>specialized courses<\/strong> and <strong>language classes<\/strong><\/li>\\n<\/ul>\\n<p>&nbsp;<\/p>\\n<div>\\n<div>\\n<p><strong>Experience the best version of you!<\/strong>&nbsp;<\/p>\\n<\/div>\\n<\/div>\\n<div>\\n<p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+&nbsp;game-changers&nbsp;around the globe call Concentrix their &ldquo;employer of choice.&rdquo;&nbsp;&nbsp;<\/p>\\n<\/div>\\n<div>\\n<p>&nbsp;&nbsp;<\/p>\\n<\/div>\\n<div>\\n<p><strong>Concentrix is an equal opportunity employer&nbsp;<\/strong>&nbsp;<\/p>\\n<\/div>\\n<div>\\n<p><em>We're&nbsp;proudly&nbsp;united as one&nbsp;team, one company, globally.&nbsp;We're&nbsp;committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.<\/em>&nbsp;<\/p>\\n<\/div>\\n<div>\\n<p>&nbsp;<\/p>\\n<\/div>\\n<div>\\n<p><strong>Eligibility to work<\/strong>&nbsp;<\/p>\\n<\/div>\\n<div>\\n<p>In accordance with&nbsp;Romania&rsquo;s law, only applicants who are legally authorized to work in&nbsp;Romania&nbsp;will be considered for this position.\u202f&nbsp;<\/p>\\n<\/div>\\n<p>&nbsp;<\/p>\",\"ats_external_id\":\"RO-465\",\"location\":\"Bucharest, Bucharest\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-29T14:27:11.484+02:00\",\"created_at\":\"2026-10-21T14:37:48.219+03:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-romania.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NjU?\",\"apply_url\":\"https:\/\/concentrix-romania.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NjU\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-romania\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"2\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"908\",\"campaign_id\":\"28499\",\"campaign_title\":\"Associate, Operations Reporting R1769406\",\"campaign_type\":\"job_application\",\"job_title\":\"Associate, Operations Reporting\",\"street\":\"MYS Kuala Lumpur Nu Tower 2\",\"address\":\"MYS Kuala Lumpur Nu Tower 2\",\"city\":\"Kuala Lumpur Sentral\",\"state\":\"Wilayah Persekutuan Kuala Lumpur\",\"postal_code\":\"50470\",\"region\":null,\"country\":\"Malaysia\",\"short_description\":\"The Associate, Operations Reporting position is primarily responsible for the daily production of reports, special report inquiries, and related distribution. 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El socio de transformaci\u00f3n inteligente. Enfocados en soluciones. Potenciados por la tecnolog\u00eda. Impulsados por la inteligencia.\\nEl l\u00edder global en tecnolog\u00eda y servicios que impulsa las mejores marcas del mundo, hoy y en el futuro. Estamos enfocados en soluciones, potenciados por la tecnolog\u00eda e impulsados por la inteligencia. Con datos e informaci\u00f3n \u00fanicos, profunda experiencia en la industria y soluciones tecnol\u00f3gicas avanzadas, somos el socio de transformaci\u00f3n inteligente que potencia un mundo que funciona, ayudando a las empresas a ser refrescantemente simples de trabajar, interactuar y transaccionar. Creamos nuevas carreras innovadoras en m\u00e1s de 70 pa\u00edses, atrayendo el mejor talento.\\n\\nEl Equipo de productos y servicios t\u00e9cnicos de Concentrix es la fuerza motriz detr\u00e1s de la transformaci\u00f3n, los datos y los servicios tecnol\u00f3gicos de Concentrix. Integramos ingenier\u00eda digital de clase mundial, creatividad y una profunda comprensi\u00f3n del comportamiento humano para encontrar y desbloquear valor a trav\u00e9s de experiencias potenciadas por la tecnolog\u00eda y la inteligencia. Combinamos dise\u00f1o centrado en el ser humano, datos poderosos y tecnolog\u00eda s\u00f3lida para acelerar la transformaci\u00f3n a gran escala. Estar\u00e1s rodeado de los mejores del mundo, proporcionando tecnolog\u00eda y conocimientos l\u00edderes en el mercado para modernizar y simplificar la experiencia del cliente. Dentro de nuestro equipo de servicios profesionales, entregar\u00e1s consultor\u00eda estrat\u00e9gica, dise\u00f1o, servicios de asesor\u00eda, investigaci\u00f3n de mercado y an\u00e1lisis de centros de contacto que brindan informaci\u00f3n para mejorar los resultados y el valor para nuestros clientes. As\u00ed logramos nuestra visi\u00f3n.\\n\\nNuestros innovadores alrededor del mundo han dedicado sus carreras a asegurar que cada relaci\u00f3n sea excepcional. Y nos enorgullece ser reconocidos con premios como \\\"Los Mejores Lugares para Trabajar del Mundo\\\", \\\"Las Mejores Empresas para el Crecimiento Profesional\\\" y \\\"La Mejor Cultura Empresarial\\\", a\u00f1o tras a\u00f1o.\\n\\nUnite a nosotros y s\u00e9 parte de este viaje hacia mayores oportunidades y futuros m\u00e1s brillantes.\",\"long_description\":\"<p>Buscamos incorporar un <b>Consultor SAP BCS (Budget Control System)<\/b> para sumarse al equipo de soporte y proyectos de nuestra pr\u00e1ctica SAP.<\/p><p>El rol tendr\u00e1 un doble enfoque:<\/p><br \/><ul><li><b>Soporte multicliente:<\/b> atenci\u00f3n de incidencias, mejoras evolutivas y continuidad operativa en entornos productivos.<\/li><li><b>Proyectos:<\/b> participaci\u00f3n activa en implementaciones, rollouts y conversiones a SAP S\/4HANA, asegurando una correcta gesti\u00f3n presupuestaria.<\/li><\/ul><br \/><h2>Responsabilidades:<\/h2><br \/><ul><li>Brindar soporte funcional especializado en SAP BCS para distintos clientes.<\/li><li>Analizar y resolver incidencias, identificando oportunidades de mejora y optimizaci\u00f3n.<\/li><li>Participar en proyectos de implementaci\u00f3n, rollout y conversi\u00f3n a SAP S\/4HANA.<\/li><li>Coordinar integraciones con SAP FI, CO, PS y otros m\u00f3dulos relacionados.<\/li><li>Documentar procesos y asegurar el cumplimiento de las mejores pr\u00e1cticas SAP.<\/li><li>Colaborar con equipos internos y externos bajo metodolog\u00edas \u00e1giles y SAP Activate.<\/li><\/ul><br \/><h2>Requisitos:<\/h2><br \/><ul><li>Entre 5 y 7 a\u00f1os de experiencia como consultor SAP, con foco en gesti\u00f3n presupuestaria y SAP BCS.<\/li><li>Experiencia en soporte multicliente y participaci\u00f3n en proyectos SAP.<\/li><li>Conocimientos s\u00f3lidos de integraci\u00f3n con SAP FI\/CO y PS.<\/li><li>Experiencia en proyectos de SAP S\/4HANA, incluyendo implementaciones o conversiones.<\/li><li>Buenas habilidades de comunicaci\u00f3n y trabajo en equipo.<\/li><\/ul><br \/><h2>Deseable:<\/h2><br \/><ul><li>Certificaciones SAP en BCS o S\/4HANA.<\/li><li>Conocimiento de metodolog\u00edas \u00e1giles y SAP Activate.<\/li><\/ul><br \/><br \/><br \/><p>#SAP #SAPBCS #SAPS4HANA #SAPConsultant #BudgetControl #SAPFI <\/p>\",\"ats_external_id\":\"R1773904\",\"location\":\"Buenos Aires, Buenos Aires\",\"job_type\":\"part_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-22T02:04:11.134+08:00\",\"created_at\":\"2026-10-21T14:07:37.171+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yODQ5Nw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ARG-Work-at-Home\/Consultor-SAP-BCS-SR_R1773904\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Business Systems Analysis\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"63209f8658bb1009ebc99a5078330000\",\"descriptor\":\"ABC Consulting S.A.\",\"reference_id\":\"PAR02\",\"organization_reference_id\":\"PAR02\"},\"location\":{\"city\":\"Buenos Aires\",\"state\":\"Buenos Aires\",\"country\":{\"wid\":\"e42ad5eac46d4cc9b367ceaef42577c5\",\"iso2\":\"AR\",\"iso3\":\"ARG\",\"descriptor\":\"Argentina\",\"iso_numeric\":\"32\"},\"postal_code\":\"6001\",\"primary_location\":{\"id\":\"AR-WAH-ARGEN-01\",\"wid\":\"49cbc5c66e7f010772b49fd527e70000\",\"descriptor\":\"ARG Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"greciamartina.colmenaresdegamez@concentrix.com\"},\"first_name\":\"Colmenares de Gamez, Grecia Martina\"},\"categories\":[{\"descriptor\":\"CF Business Systems Analysis\"}],\"recruiters\":[{\"id\":\"102009276\",\"wid\":\"f81830f171380107b309e28b44d20000\",\"descriptor\":\"Grecia Martina Colmenares de Gamez (102009276)\"}],\"hiring_type\":\"Part_time\",\"job_profile\":{\"id\":\"JT0353\",\"descriptor\":\"Software Business Analyst I (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-391867\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ARG-Work-at-Home\/Consultor-SAP-BCS-SR_R1773904\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ARG-Work-at-Home\/Consultor-SAP-BCS-SR_R1773904\/apply\",\"job_requisition_id\":\"R1773904\"}],\"organizations\":[{\"wid\":\"61bd812b20c5101da9767fa66a2e0000\",\"descriptor\":\"24257 - 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Bilingual R1774502\",\"campaign_type\":\"job_application\",\"job_title\":\"Fashion Support Consultant (Catalan speaking) - Onsite - MS01\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":\"Catalu\u00f1a\",\"country\":\"Spain\",\"short_description\":\" .\",\"long_description\":\"<br \/><p>\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\"><b>Experience the power of a game-changing career<\/b><\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">Want to be part of an innovative and growing team? We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.<\/p><p>If you\u2019re looking to grow and be inspired, as a\u00a0<b>Fashion Consultant <\/b>you will be part of our team of game-changers who are powering the brands of the future.<\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\"><b>Career growth and personal development<\/b><\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">This is a great opportunity to experience the power of what\u2019s next and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed.<\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\"><b>What you will do in this role<\/b><\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">In everything we do, we believe in doing right by and for people \u2013 our clients, their customers, our people, our community, and our planet.<\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p>As a\u00a0<b>Fashion Consultant\u00a0<\/b>on our team, you will:<\/p><p>\u00a0<\/p><p>- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users\u2019 demands\u00a0<\/p><p>- Take incoming calls from boutiques and shops and resolve demands\u00a0<\/p><p>- Log call details onto call management systems and provide response and resolution within SLA\u00a0<\/p><p>- Maintain service and product knowledge and expertise associated with applications specific to individual customers\u00a0<\/p><p>\u00a0<\/p><p><b>Your qualifications\u00a0<\/b><\/p><p>\u00a0<\/p><p>We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\u00a0<\/p><p>\u00a0<\/p><p>Concentrix is a great match if you:\u00a0<\/p><p>\u00a0<\/p><p>- Are proficient or bilingual in Catalan and Spansih plus an advanced level of English\u00a0<\/p><p>- Have good disposition to work in a customer service environment\u00a0<\/p><p>- Have customer care skills \u2013 ability to listen to and understand the customers\u2019 need\u00a0<\/p><p>- Can take ownership of, and progress calls to resolution or to escalate call to resolution\u00a0<\/p><p>\u00a0<\/p><p><b>It would be a plus if you have:\u00a0<\/b><\/p><p>\u00a0<\/p><p>- Working knowledge of IT Platform, equipment, and applications: Windows\/MS Office\/ internet configuration\u00a0<\/p><p>Don\u2019t meet every requirement? No worries. We\u2019re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don\u2019t check every box, we still encourage you to apply. We\u2019ll do our best to match you with the right job, whether it\u2019s this one or another role.\u00a0<\/p><p>\u00a0<\/p><p><b>What\u2019s in it for you\u00a0<\/b><\/p><p>\u00a0<\/p><p>We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That\u2019s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.\u00a0<\/p><p>\u00a0<\/p><p>In this role, we offer benefits that help support your unique lifestyle:\u00a0<\/p><p>\u00a0<\/p><p>- Full-time 39 hours\/week, Monday-Friday 9-18h<\/p><p>- Temporary contract<\/p><p>- Salary 19.623,24 euros gross\/year &#43; up to 1.200 euros gross\/year in bonus\u00a0<\/p><p>- Office in central Barcelona<\/p><p>- Bring-a-friend (referral) bonus opportunities\u00a0<\/p><p>- Full paid training on the company and the project you&#39;ll be working on\u00a0<\/p><p>- Career development programs, specialized courses\u00a0<\/p><p>\u00a0<\/p><p><b>Experience the best version of you!\u00a0<\/b><\/p><p>\u00a0<\/p><p>At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u00a0<\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d\u00a0<\/p><p>Concentrix is an equal opportunity employer\u00a0<\/p><p>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. 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Onsite - MS01\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"concentrix-spain\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"0\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"1640\",\"campaign_id\":\"1236\",\"campaign_title\":\"GTM \/ HU \/ P\u00c9C \/ Kundenberater_Hungarian_new\",\"campaign_type\":\"job_application\",\"job_title\":\"N\u00e9met nyelv\u0171 \u00fcgyf\u00e9lszolg\u00e1lati munkat\u00e1rs (m\/w\/d) - P\u00c9CS\",\"street\":\"R\u00e1k\u00f3czi \u00fat 60\",\"address\":\"R\u00e1k\u00f3czi \u00fat 60\",\"city\":\"P\u00e9cs\",\"state\":null,\"postal_code\":\"7621\",\"region\":\"Baranya\",\"country\":\"Hungary\",\"short_description\":\"Jelentkezz m\u00e9g ma p\u00e9csi csapatunkba!\",\"long_description\":\"<h3><strong>Powering what's next.<\/strong><\/h3>\\n<p><strong><img src=\\\"https:\/\/i.imgur.com\/kHDOAbz.png\\\" alt=\\\"\\\" width=\\\"300\\\" height=\\\"160\\\" \/><\/strong><\/p>\\n<p><strong>Besz&eacute;lsz n&eacute;met&uuml;l? Akkor j&oacute; helyen j&aacute;rsz!<br \/><\/strong>A t&ouml;bbit megtan&iacute;tjuk neked. Jelentkezz most <strong>n&eacute;met nyelv\u0171 &uuml;gyf&eacute;lszolg&aacute;lati munkat&aacute;rs<\/strong>nak (m\/w\/d) &ndash; ak&aacute;r tapasztalat n&eacute;lk&uuml;l!<\/p>\\n<p><strong>A legfontosabb tudnival&oacute;k<\/strong><\/p>\\n<ul>\\n<li>Alapb&eacute;r: br. 3.000 - 4.500 Ft\/&oacute;ra<\/li>\\n<li>Azonnali kezd&eacute;s<\/li>\\n<li>Munkav&eacute;gz&eacute;s helye: P&eacute;cs &ndash; hibrid munkav&eacute;gz&eacute;si lehet\u0151s&eacute;ggel<\/li>\\n<li>Teljes vagy r&eacute;szmunkaid\u0151ben (heti minimum 20 &oacute;ra)<\/li>\\n<li>K&uuml;l&ouml;nb&ouml;z\u0151 ipar&aacute;gak: banki szolg&aacute;ltat&aacute;sok, telekommunik&aacute;ci&oacute;, alkalmaz&aacute;s- &eacute;s weboldalt&aacute;mogat&aacute;s, web&aacute;ruh&aacute;zak &eacute;s biztos&iacute;t&oacute;k.<\/li>\\n<li>Inbound &eacute;s Outbound<\/li>\\n<li>P&aacute;lyam&oacute;dos&iacute;t&oacute;k &eacute;s egyetemist&aacute;k jelentkez&eacute;s&eacute;t is v&aacute;rjuk<\/li>\\n<li>Munk&aacute;dat modern AI-eszk&ouml;z&ouml;k seg&iacute;tik.<\/li>\\n<li>Hat&aacute;rozatlan idej\u0171 munkaszerz\u0151d&eacute;s<\/li>\\n<\/ul>\\n<p data-pm-slice=\\\"1 1 []\\\"><strong>Mire sz&aacute;m&iacute;thatsz?<br \/><\/strong>Te leszel az &uuml;gyfelek els\u0151 kapcsolattart&oacute;ja telefonon &eacute;s e-mailben &eacute;rkez\u0151 megkeres&eacute;seik sor&aacute;n.<br \/>Mindebben korszer\u0171 AI-eszk&ouml;z&ouml;k seg&iacute;tenek, amelyek leveszik a v&aacute;lladr&oacute;l a rutinfeladatokat, &iacute;gy t&ouml;bb id\u0151d marad a val&oacute;di &uuml;gyf&eacute;lt&aacute;mogat&aacute;sra. <strong>N&aacute;lunk az AI nem helyettes&iacute;t, hanem a csapatod r&eacute;sze<\/strong>.<\/p>\\n<p><strong><br \/>A mindennapjaid<br \/><\/strong><\/p>\\n<ul>\\n<li>Kezeld az adott ter&uuml;lethez tartoz&oacute; &uuml;gyf&eacute;lk&eacute;r&eacute;seket &eacute;s megkeres&eacute;seket.<\/li>\\n<li>Tal&aacute;lj megold&aacute;st, m&eacute;g akkor is, ha egy helyzet kih&iacute;v&aacute;st jelent.<\/li>\\n<li>Kommunik&aacute;lj az &uuml;gyfelekkel bar&aacute;ts&aacute;gosan &eacute;s partneri hangnemben k&uuml;l&ouml;nb&ouml;z\u0151 csatorn&aacute;kon (telefonon &eacute;s &iacute;r&aacute;sban).<\/li>\\n<li>Tov&aacute;bb&iacute;tsd az &ouml;sszetett megkeres&eacute;seket az illet&eacute;kes szakter&uuml;let fel&eacute;.<\/li>\\n<li>Dokument&aacute;ld az &uuml;gyf&eacute;lkommunik&aacute;ci&oacute;t az adatb&aacute;zisban.<\/li>\\n<li>Haszn&aacute;lj modern eszk&ouml;z&ouml;ket, amelyek m&eacute;g hat&eacute;konyabb&aacute; &eacute;s eredm&eacute;nyesebb&eacute; tesznek a munk&aacute;d sor&aacute;n.<\/li>\\n<\/ul>\\n<p>Lesznek k&ouml;nnyebb &eacute;s kih&iacute;v&aacute;sokkal teli napok is &ndash; de n&aacute;lunk mindig fejl\u0151d&eacute;sben leszel.<\/p>\\n<p><strong>Amit game-changereink mondanak<\/strong><br \/><img src=\\\"https:\/\/i.imgur.com\/xwrIPCO.png\\\" alt=\\\"\\\" width=\\\"114\\\" height=\\\"19\\\" \/> &bdquo;<span data-olk-copy-source=\\\"MessageBody\\\">T&aacute;mogat&oacute; vezet\u0151s&eacute;g, k&eacute;nyelmes munkaid\u0151 &eacute;s munkarend, t&aacute;mogat&oacute; vezet\u0151s&eacute;g, rugalmas, &ouml;sszetart&oacute; csapat.<\/span>&ldquo;<\/p>\\n<p>N&aacute;lunk nem csup&aacute;n &bdquo;egy hang&rdquo; leszel a telefonban, hanem egy t&aacute;mogat&oacute; csapat fontos tagja.<\/p>\\n<p><strong>T&eacute;ged keres&uuml;nk, ha<br \/><\/strong>Nincs sz&uuml;ks&eacute;ged t&ouml;k&eacute;letes &ouml;n&eacute;letrajzra.<br \/>Ami igaz&aacute;n sz&aacute;m&iacute;t:<\/p>\\n<ul>\\n<li>Nagyon j&oacute; n&eacute;met nyelvtud&aacute;ssal rendelkezel (C1 szint), sz&oacute;ban &eacute;s &iacute;r&aacute;sban egyar&aacute;nt.<\/li>\\n<li><span data-teams=\\\"true\\\">Kiv&aacute;l&oacute; meggy\u0151z\u0151k&eacute;szs&eacute;ggel &eacute;s emp&aacute;ti&aacute;val kezeled az &uuml;gyfelekkel val&oacute; kommunik&aacute;ci&oacute;t, m&eacute;g a kih&iacute;v&aacute;st jelent\u0151 vagy el&eacute;gedetlen &uuml;gyfelek eset&eacute;ben is.<\/span><\/li>\\n<li>P&eacute;csi irod&aacute;nkb&oacute;l t&ouml;rt&eacute;n\u0151 munkav&eacute;gz&eacute;s sz&aacute;modra nem akad&aacute;ly.<\/li>\\n<li><span data-teams=\\\"true\\\">Igazi csapatj&aacute;t&eacute;kos vagy, &eacute;s kell\u0151en rugalmasan &aacute;llsz a munkaid\u0151-beoszt&aacute;shoz, hogy &uuml;gyfeleink sz&aacute;m&aacute;ra folyamatos &eacute;s megb&iacute;zhat&oacute; szolg&aacute;ltat&aacute;st ny&uacute;jthassunk.<\/span><\/li>\\n<li>Magabiztosan haszn&aacute;lod a sz&aacute;m&iacute;t&oacute;g&eacute;pet.<\/li>\\n<li>Az &uacute;j eszk&ouml;z&ouml;k &eacute;s technol&oacute;gi&aacute;k haszn&aacute;lata kifejezetten k&ouml;zel &aacute;ll hozz&aacute;d.<\/li>\\n<\/ul>\\n<p>Tapasztalattal rendelkezel az &uuml;gyf&eacute;lszolg&aacute;lat ter&uuml;let&eacute;n? Szuper, de nem elv&aacute;r&aacute;s.<\/p>\\n<p><strong>Amit k&iacute;n&aacute;lunk<br \/><\/strong>Hisz&uuml;nk abban, hogy egy j&oacute; munkahely t&aacute;mogatja az &eacute;letviteledet, &eacute;s fejl\u0151d&eacute;si lehet\u0151s&eacute;get is biztos&iacute;t.<br \/>Ez&eacute;rt n&aacute;lunk a k&ouml;vetkez\u0151kre sz&aacute;m&iacute;thatsz:<\/p>\\n<ul>\\n<li>Hat&aacute;rozatlan idej\u0171 munkaszerz\u0151d&eacute;s.<\/li>\\n<li>Teljes vagy r&eacute;szmunkaid\u0151s foglalkoztat&aacute;s (heti legal&aacute;bb 20 &oacute;ra), az ig&eacute;nyeidhez igaz&iacute;tva.<\/li>\\n<li>A betanul&aacute;si id\u0151szak ut&aacute;n meghat&aacute;rozott napokon otthoni munkav&eacute;gz&eacute;s lehet\u0151s&eacute;ge.<\/li>\\n<li>Fix &oacute;rab&eacute;rt kapsz, amelyet vonz&oacute; b&oacute;nusz, cafeteria &eacute;s utaz&aacute;si t&aacute;mogat&aacute;s eg&eacute;sz&iacute;t ki<\/li>\\n<li>Intenz&iacute;v, teljes munkaid\u0151s betan&iacute;t&aacute;s tapasztalt tr&eacute;nereink vezet&eacute;s&eacute;vel.<\/li>\\n<li>Rendszeres coachingot, workshopokat &eacute;s tov&aacute;bbk&eacute;pz&eacute;seket biztos&iacute;tunk - modern technol&oacute;giai t&aacute;mogat&aacute;ssal.<\/li>\\n<li>Bels\u0151 tov&aacute;bbk&eacute;pz&eacute;sek &eacute;s karrierlehet\u0151s&eacute;gek, ak&aacute;r vil&aacute;gszerte.<\/li>\\n<li>V&aacute;ltozatos k&ouml;z&ouml;ss&eacute;gi programok v&aacute;rnak r&aacute;d: telephelyi rendezv&eacute;nyek, ESG-kezdem&eacute;nyez&eacute;sek, k&ouml;z&ouml;s v&eacute;rad&aacute;sok &eacute;s m&eacute;g sz&aacute;mos egy&eacute;b esem&eacute;ny.<\/li>\\n<li>Nyitott, motiv&aacute;lt &eacute;s t&aacute;mogat&oacute; csapat, amely &ouml;r&ouml;mmel v&aacute;rja &uacute;j koll&eacute;g&aacute;it.<\/li>\\n<\/ul>\\n<p><strong>Jelentkez&eacute;s<br \/><\/strong>Ha &uacute;gy &eacute;rzed, ez lehet a k&ouml;vetkez\u0151 l&eacute;p&eacute;s a karrieredben, &ouml;r&ouml;mmel megismern&eacute;nk.<\/p>\\n<p>A jelentkez&eacute;s egyszer\u0171:<\/p>\\n<ol>\\n<li><strong>Kattints a \\\"Jelentkez&eacute;s\\\"-re.<\/strong><\/li>\\n<li><strong>Adatok megad&aacute;sa<\/strong><\/li>\\n<li><strong>K&eacute;sz<\/strong><\/li>\\n<\/ol>\\n<p><span data-olk-copy-source=\\\"MessageBody\\\">&Aacute;ltal&aacute;ban egy munkanapon bel&uuml;l felvessz&uuml;k veled a kapcsolatot.<\/span><\/p>\\n<p><strong>M&eacute;g maradtak k&eacute;rd&eacute;seid?<\/strong> Virtual asszisztens&uuml;nk, &bdquo;Dot&rdquo;, a +3670 7785-276-os WhatsApp-sz&aacute;mon, valamint a Facebook Messengeren kereszt&uuml;l a nap 24 &oacute;r&aacute;j&aacute;ban rendelkez&eacute;sedre &aacute;ll, &eacute;s k&eacute;szs&eacute;ggel seg&iacute;t neked.<\/p>\\n<p><strong>Csapatunk ezen a c&iacute;men dolgozik<br \/><\/strong>Concentrix Services Hungary Kft.<br \/>P&eacute;cs, R&aacute;k&oacute;czi &uacute;t 60, 7621 Ungarn&nbsp; &nbsp; &nbsp; &nbsp;<\/p>\\n<div>\\n<p><strong>A Concentrix elk&ouml;telezett az es&eacute;lyegyenl\u0151s&eacute;g mellett&nbsp;<\/strong><\/p>\\n<p><em>B&uuml;szk&eacute;k vagyunk arra, hogy csapatk&eacute;nt &eacute;s v&aacute;llalatk&eacute;nt vil&aacute;gszerte egys&eacute;gesek vagyunk. Elk&ouml;telezettek vagyunk amellett, hogy minden jelentkez\u0151nek egyenl\u0151 es&eacute;lyeket biztos&iacute;tsunk, &eacute;s olyan munkak&ouml;rnyezetet teremts&uuml;nk, amely diszkrimin&aacute;ci&oacute;t&oacute;l &eacute;s zaklat&aacute;st&oacute;l mentes. 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We&rsquo;re a global technology and services leader that powers the brands of the future. We help well-known brands &mdash; the ones you use every day &mdash; improve their businesses with technology and integrated solutions, in over 70 countries. And we&rsquo;re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.<\/p>\\n<p>If you&rsquo;re looking to grow and be inspired, as a<strong> Customer Representative in Porto, Portugal (On-Site)<\/strong>&nbsp;you will ensure that performance goals are met across all operations. 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At Concentrix, we\u2019re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world\u2019s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)<\/p><p><\/p><p><strong>A NEW CAREER POWERED BY YOU&nbsp;<\/strong><\/p><p>Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns \u201c<strong>World\u2019s Best Workplaces<\/strong>,\u201d \u201c<strong>Best Company Culture<\/strong>,\u201d and \u201c<strong>Best Companies for Career Growth<\/strong>\u201d awards every year? Then a Customer Service Representative position at Concentrix is the right place for you!<\/p><p>&nbsp;<\/p><p>As a Customer Service Representative, you\u2019ll join an organically diverse team from around the globe where all members contribute to and support each other\u2019s success and wellbeing, proudly united as \u201cgame-changers.\u201d Together, we serve as the intelligent transformation partner for the world\u2019s best-known brands, delivering exceptional customer experiences with tech-powered innovation.<\/p><p>&nbsp;<\/p><p><strong>CAREER GROWTH AND PERSONAL DEVELOPMENT<\/strong><br>This is a great opportunity to reimagine an all-new career journey and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, technologies, and ongoing support you\u2019ll need to succeed. Plus, at Concentrix, there\u2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.<\/p><p>&nbsp;<\/p><p><strong>WHAT YOU WILL DO IN THIS ROLE&nbsp;<\/strong>&nbsp;<\/p><p>As a Customer Service Representative, you\u2019ll:<\/p><p>Provide inbound customer support.<\/p><p>Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard\/unstructured and require some clarification or conceptual thinking<\/p><p>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/p><p>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/p><p>Maintain broad knowledge of client products and\/or services<\/p><p>Prepare complete and accurate work including appropriately notating accounts as required<\/p><p>Participate in activities designed to improve customer satisfaction and business performance<\/p><p>Offer additional products and\/or services<\/p><p>Track, document and retrieve information in call tracking database<\/p><p>Deliver expert customer experiences\u2026with a smile.<br><br><\/p><p><strong>YOUR QUALIFICATIONS<\/strong><\/p><p>&nbsp;<\/p><p>Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:<\/p><p>High school diploma with six plus months of customer service experience preferred<\/p><p>Courteous with strong customer service orientation<\/p><p>Strong computer navigation skills and PC Knowledge<\/p><p>Ability to effectively communicate, both written and verbally<\/p><p>&nbsp;Ability to learn including strong problem solving skills<\/p><p>&nbsp;Dependable with proficient attention to detail<\/p><p>&nbsp;Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly<\/p><p>Tolerance for repetitive work in a fast-paced, high production work environment<\/p><p>&nbsp;Ability to work as a team member, as well as independently<\/p><p>&nbsp;<\/p><p><strong>WHAT\u2019S IN IT FOR YOU<br><br><\/strong><\/p><p>One of our company\u2019s Culture Beliefs says, \u201cWe champion our people.\u201d That\u2019s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we\u2019ll invest in YOU to aid in your career path and in your personal development. In this role, you\u2019ll also be provided with:<\/p><p>\u00b7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The base salary range for this position is $21\/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a registered retirement savings plan, paid time off, and holidays.<\/p><p>\u00b7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Paid training and lucrative employee referral program.<\/p><p>\u00b7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DailyPay enrollment option to access pay \\\"early,\\\" when you want it.<\/p><p>\u00b7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Health and wellness programs with trained partners to help promote a healthy you<\/p><p>\u00b7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Mentorship programs that support your rewarding career journey&nbsp;<\/p><p>\u00b7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A modern, state-of-the-art office setting with advanced technologies and a great team.<\/p><p>\u00b7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.<\/p><p>\u00b7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.<\/p><p>&nbsp;<\/p><p><strong>REIMAGINE THE BEST VERSION OF YOU!&nbsp; <br><br><\/strong><\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/p><p>&nbsp;<\/p><p><strong>JOB AVAILABILITY<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p>We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.<\/p><p><\/p><p><br><br><p><strong>Physical and Cognitive Requirements:&nbsp;<\/strong><br>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><br><strong>Equal Opportunity Statement:<\/strong><\/p><p>Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.<\/p><p><\/p><p><strong>Reasonable Accommodation Statement:<\/strong><\/p><p>Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.&nbsp;If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><u>app.acco@concentrix.com<\/u><\/a>.&nbsp; All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/p><p><\/p><p><strong>Artificial Intelligence (AI):<\/strong><\/p><p>As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/p><p><\/p><p><strong>Work Authorization:<\/strong><\/p><p>Only qualified applicants who are legally authorized to work in Canada will be considered.<\/p><p><\/p><p><strong>For further information on available work provinces and Equal Employment Opportunity as an applicant, please click <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong><u>HERE<\/u><\/strong><\/a><\/p><p><\/p><p><strong>Exigences physiques et cognitives<br><\/strong><br>L\u2019employ\u00e9 doit r\u00e9guli\u00e8rement utiliser un ordinateur, un clavier, un t\u00e9l\u00e9phone ou un casque d\u2019\u00e9coute, ainsi que d\u2019autres \u00e9quipements de bureau dans le cadre des fonctions essentielles de ce poste. Le travail est g\u00e9n\u00e9ralement de nature s\u00e9dentaire.<br><\/p><p><strong>D\u00e9claration d'\u00e9galit\u00e9 des chances <br><\/strong><\/p><p>Concentrix s'engage en faveur de l'\u00e9galit\u00e9 des chances en mati\u00e8re d'emploi et ne fait aucune discrimination fond\u00e9e sur la race, l'ascendance, le lieu d'origine, la couleur, l'origine ethnique, la citoyennet\u00e9, la croyance, le sexe, l'orientation sexuelle, l'identit\u00e9 ou l'expression de genre, l'\u00e2ge, l'\u00e9tat civil ou familial, le handicap, ou toute autre cat\u00e9gorie prot\u00e9g\u00e9e par la l\u00e9gislation provinciale sur les droits de la personne.<br><\/p><p>&nbsp;<strong>D\u00e9claration d'am\u00e9nagement raisonnable<br><\/strong><\/p><p>Concentrix accueille et encourage les candidatures des candidats en situation de handicap et s'engage \u00e0 offrir un processus de recrutement inclusif.&nbsp;Si vous avez besoin d'un am\u00e9nagement raisonnable pour participer \u00e0 n'importe quelle \u00e9tape du processus de candidature ou d'entrevue, veuillez nous en informer. Les demandes peuvent \u00eatre faites en contactant <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\">app.acco@concentrix.com<\/a>.&nbsp; Toutes les informations seront trait\u00e9es de mani\u00e8re confidentielle et utilis\u00e9es uniquement pour faciliter votre participation au processus de recrutement.<br><\/p><p><strong>Intelligence artificielle (IA)<br><\/strong><\/p><p>Dans le cadre de notre processus de recrutement, nous pouvons utiliser des outils d'intelligence artificielle (IA) pour aider au tri et\/ou \u00e0 l'\u00e9valuation des candidats. Ces outils pourraient \u00eatre utilis\u00e9s pour \u00e9valuer les CV, les candidatures et d'autres documents soumis afin de nous aider \u00e0 identifier les meilleurs candidats pour le poste. <br><\/p><p><strong>Autorisation de travail<br><\/strong><\/p><p>Seuls les candidats qualifi\u00e9s l\u00e9galement autoris\u00e9s \u00e0 travailler au Canada seront consid\u00e9r\u00e9s. <strong><br><br>Pour plus d'informations sur les provinces de travail disponibles et l'\u00e9galit\u00e9 des chances en mati\u00e8re d'emploi en tant que candidat, veuillez cliquer <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong>ICI<\/strong><\/a><strong>.<\/strong><\/p><\/p>\",\"ats_external_id\":\"CA-req-f39fbe0d27b6f6f0\",\"location\":null,\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":null,\"salary_currency\":null,\"updated_at\":\"2026-10-28T20:50:56.574Z\",\"created_at\":\"2026-10-20T17:52:56.558Z\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/YKXPGTG8RGQDQZ8SC63WHNNAC0TJSFNY\",\"apply_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/YKXPGTG8RGQDQZ8SC63WHNNAC0TJSFNY\",\"head_count\":null,\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"on_site\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-crew\",\"internal_job_listing\":null,\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":null,\"enable_onboarding\":null,\"accept_duplicate_applications\":null,\"delay_between_two_applications\":null,\"auto_call\":null,\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":null,\"relevance_score\":\"1\"},{\"id\":\"1641\",\"campaign_id\":\"1235\",\"campaign_title\":\"GTM \/ DE \/ SN \/ EnBW \/ Kaufm\u00e4nnisch_new_Titel 3\",\"campaign_type\":\"job_application\",\"job_title\":\"Kundenbetreuer (m\/w\/d) Kundendienst Vertrieb\",\"street\":\"Hopfenbruchweg 6\",\"address\":\"Hopfenbruchweg 6\",\"city\":\"Schwerin\",\"state\":null,\"postal_code\":\"19059\",\"region\":\"Mecklenburg-Vorpommern\",\"country\":\"Germany\",\"short_description\":\"Bewirb dich jetzt in Schwerin!\",\"long_description\":\"<h3><strong>Powering what's next.<\/strong><\/h3>\\n<p><strong><img src=\\\"https:\/\/i.imgur.com\/kHDOAbz.png\\\" alt=\\\"\\\" width=\\\"300\\\" height=\\\"160\\\" \/><\/strong><\/p>\\n<p><strong>Reden kannst du? Das trifft sich gut!<br \/><\/strong>Den Rest bringen wir dir bei. Starte jetzt als <strong>Kundenbetreuer (m\/w\/d) <\/strong>in unserem <strong>Kundendienst Team<\/strong> mit Fokus auf<strong> Vertrieb<\/strong>&nbsp;- auch ohne Erfahrung.<\/p>\\n<p><strong>Das Wichtigste zuerst<\/strong><\/p>\\n<ul>\\n<li>Basis: 13,90 &euro; brutto\/Stunde<\/li>\\n<li>Zuverdienst durch leistungsorientierte Verg&uuml;tung und\/oder Provision<\/li>\\n<li>Start: ab sofort<\/li>\\n<li>Vollzeit oder Teilzeit &ndash; ab 30 Std.\/Woche<\/li>\\n<li>Servicezeiten: Montag - Freitag zwischen 08:00 - 20:00 Uhr<\/li>\\n<li>Standort: Schwerin<\/li>\\n<li>Inbound<\/li>\\n<li>Quereinsteiger willkommen!<\/li>\\n<li>Unterst&uuml;tzung durch moderne KI-Tools<\/li>\\n<li><strong> <\/strong>Unbefristeter Arbeitsvertrag&nbsp;<\/li>\\n<\/ul>\\n<p data-pm-slice=\\\"1 1 []\\\"><strong>Das erwartet dich<br \/><\/strong>Du bist der erste Ansprechpartner bei unterschiedlichen Kundenanfragen, ob telefonisch oder per E-Mail.<br \/>Immer mit dabei: Unsere KI-Tools, die dir Routineaufgaben abnehmen und dir Zeit verschaffen, denn <strong>KI ist bei uns kein Ersatz &ndash; sondern dein Teamkollege.<\/strong><\/p>\\n<p><strong>Dein Alltag<\/strong><\/p>\\n<ul>\\n<li><strong>Berate Kunden des Energieanbieters EnBW<\/strong> zu Produkten und Dienstleistungen.<\/li>\\n<li><strong>Bearbeite telefonische und schriftliche Anliegen<\/strong> zu Umz&uuml;gen, Z&auml;hlerst&auml;nden, Daten&auml;nderungen, St&ouml;rungen oder Vertragsangelegenheiten.<\/li>\\n<li>Dokumentiere die Kommunikation in der <strong>Kundendatenbank<\/strong><\/li>\\n<li><strong>Nutze moderne Tools<\/strong>, die dich smarter und besser machen<\/li>\\n<\/ul>\\n<p>Mal ganz leicht. Mal herausfordernd. Aber immer in Bewegung.<\/p>\\n<div>\\n<p><strong>Das sagen unsere Game-Changer<\/strong><br \/><img src=\\\"https:\/\/i.imgur.com\/YiZknAy.png\\\" alt=\\\"\\\" width=\\\"120\\\" height=\\\"20\\\" \/> <br \/>\\\"Die Arbeitsatmosph&auml;re ist sehr angenehm, und ich habe das Gl&uuml;ck, mit freundlichen Kolleginnen und Kollegen zusammenzuarbeiten.\\\"<\/p>\\n<p>Bei uns bist du nicht einfach &bdquo;eine Stimme&ldquo;. Du bist Teil eines Teams, das sich gegenseitig unterst&uuml;tzt.<\/p>\\n<p><strong>Das bringst du mit<br \/><\/strong>Du brauchst keinen perfekten Lebenslauf.<br \/>Was z&auml;hlt:<\/p>\\n<ul>\\n<li>Du besitzt <strong>sehr gute Deutschkenntnisse<\/strong> in Wort und Schrift.<\/li>\\n<li>Deine <strong>Kommunikation ist serviceorientiert, wertsch&auml;tzend<\/strong> und auf Augenh&ouml;he.<\/li>\\n<li>Du bist <strong>sicher im Umgang mit einem PC.<\/strong><\/li>\\n<li><strong>Neue Tools und Technologien<\/strong> sind genau dein Ding.<\/li>\\n<li>Du hast Lust <strong>mit unserem Team am Standort in Schwerin zu arbeiten<\/strong>.<\/li>\\n<\/ul>\\n<p>Erfahrung im Kundenservice? Super. Aber kein Muss.<\/p>\\n<\/div>\\n<p><strong>Benefits<br \/><\/strong>Ein Job sollte deinen einzigartigen Lebensstil unterst&uuml;tzen &ndash; und dich weiterbringen.<br \/>Deshalb bekommst du bei uns:<\/p>\\n<ul>\\n<li>Einen <strong>unbefristeten Arbeitsvertrag.<\/strong><\/li>\\n<li>Eine Anstellung in\u202f<strong>Vollzeit oder Teilzeit <\/strong>(ab\u202f30\u202fStunden pro Woche)<strong> <\/strong>&ndash; wie es f&uuml;r dich am besten passt.<\/li>\\n<li>In Absprache sind <strong>dauerhafte Fr&uuml;hschichten m&ouml;glich<\/strong>&nbsp; &ndash; f&uuml;r deine perfekte Work-Life-Balance.<\/li>\\n<li>Mit <strong>bis zu 27 Urlaubstagen<\/strong> sind sowohl kleine als auch gro&szlig;e Auszeiten m&ouml;glich.<\/li>\\n<li>Du startest mit einem <strong>intensiven Vollzeittraining<\/strong>.<\/li>\\n<li>Eine<strong> intensive Einarbeitung<\/strong> mit Mentoren &ndash; sie bringen dir alles bei.<\/li>\\n<li>Regelm&auml;&szlig;ige Coachings, Fresh-Ups und <strong>Aufbautrainings &ndash; unterst&uuml;tzt durch smarte Technologien.<\/strong><\/li>\\n<li><strong>Weiterbildungs- und Karrierem&ouml;glichkeiten<\/strong> und das sogar weltweit.<\/li>\\n<li><strong>Kostenlosen Zugang zu LinkedIn Learning<\/strong> &ndash; f&uuml;r dein Wachstum.<\/li>\\n<li>Eine finanzielle Absicherung durch eine <strong>betriebliche Altersvorsorge<\/strong>.<\/li>\\n<li>Eine attraktive Pr&auml;mie von <strong>600&euro; f&uuml;r jeden neuen Mitarbeiter, den du erfolgreich wirbst<\/strong>.<\/li>\\n<li>Veranstaltungen wie <strong>Standortfeiern, Eiscr&eacute;me-Party und Firmenl&auml;ufe<\/strong>.<\/li>\\n<li>Eine Vielzahl an Online-Shopping-Rabatten.<\/li>\\n<li>Eine von uns <strong>gef&ouml;rderte Mitgliedschaft bei Wellhub<\/strong> und in ausgew&auml;hlten Fitnessstudios.<\/li>\\n<\/ul>\\n<p><strong>Deine Bewerbung<br \/><\/strong>Wenn das alles nach dem perfekten n&auml;chsten Schritt auf deinem Karriereweg klingt, dann m&ouml;chten wir dich kennenlernen.<\/p>\\n<p>So geht&rsquo;s:<\/p>\\n<ol>\\n<li><strong> \\\"Bewerben\\\"-Button klicken<\/strong><\/li>\\n<li><strong>Daten eingeben<\/strong><\/li>\\n<li><strong>Fertig<\/strong><\/li>\\n<\/ol>\\n<p>Wir melden uns in der Regel innerhalb von 4 Werktagen bei dir.<strong>&nbsp;<\/strong><\/p>\\n<p><strong>Du hast noch Fragen? <\/strong>Unser virtueller Assistenten \\\"Dot\\\" steht dir per WhatsApp unter 01525 7294145 oder &uuml;ber den Facebook-Messenger rund um die Uhr zur Verf&uuml;gung.<\/p>\\n<p><strong>Hier arbeitet unser Team<br \/><\/strong>Concentrix Management Holding B.V &amp; Co. KG<br \/>Hopfenbruchweg 6, 19059 Schwerin<\/p>\\n<div>\\n<div>\\n<p><strong>Concentrix&nbsp;setzt sich f&uuml;r Chancengleichheit ein<\/strong>&nbsp;<\/p>\\n<p><em>Wir sind stolz darauf, als ein Team und ein Unternehmen weltweit vereint zu sein. Wir verpflichten uns, allen Bewerbenden gleiche Einstellungschancen einzur&auml;umen und ein Arbeitsumfeld zu schaffen, das frei von Diskriminierung und Bel&auml;stigung ist. Alle unsere Einstellungspraktiken basieren auf den gesch&auml;ftlichen Erfordernissen, den Stellenanforderungen und den beruflichen Qualifikationen, ohne R&uuml;cksicht auf Herkunft, Alter, Geschlechtsidentit&auml;t, sexuelle Orientierung, Religion, Familienstand oder Elternstatus, nationale Herkunft, Behinderung oder eine andere durch die geltenden nationalen Gesetze gesch&uuml;tzte Klassifizierung.<\/em>&nbsp;<br \/><em>Vielfalt und Chancengleichheit geh&ouml;ren zu den gelebten Grundwerten bei Concentrix. Deshalb sind Bewerbungen von Menschen mit Behinderung ausdr&uuml;cklich erw&uuml;nscht. Schwerbehinderte und Gleichgestellte werden bei gleicher Eignung bevorzugt eingestellt. Hierzu bieten wir individuelle Unterst&uuml;tzung an, um den f&uuml;r dich passenden Arbeitsplatz zu schaffen.<\/em>&nbsp;<\/p>\\n<p><strong>Arbeitserlaubnis<\/strong>&nbsp;<\/p>\\n<p>Gem&auml;&szlig; deutschem Recht werden f&uuml;r diese Stelle nur Bewerber ber&uuml;cksichtigt, die &uuml;ber eine g&uuml;ltige Arbeitserlaubnis in Deutschland verf&uuml;gen.&nbsp;<\/p>\\n<\/div>\\n<p>#EMEACNX<br \/>#AGENTCNX<\/p>\\n<\/div>\",\"ats_external_id\":\"DE-1235\",\"location\":\"Schwerin, Mecklenburg-Vorpommern\",\"job_type\":\"part_time\",\"salary\":\"13.90\",\"salary_type\":\"hourly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-22T01:59:21.602+02:00\",\"created_at\":\"2026-10-20T16:19:31.186+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-dach1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjM1?\",\"apply_url\":\"https:\/\/concentrix-dach1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjM1\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"customer_service\",\"job_industry\":\"telecommunications\",\"contract_type\":\"permanent\",\"locale\":\"de\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-dach1\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"1528\",\"campaign_id\":\"1237\",\"campaign_title\":\"Advisor II, B2B Sales R1774139\",\"campaign_type\":\"job_application\",\"job_title\":\"Business Developer (Italian-speaking) - Hybrid - High Tech Industry\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":\"Catalunya\",\"country\":\"Spain\",\"short_description\":\" \",\"long_description\":\"<p><span style=\\\"color:#000000\\\"><span>Experience the power of a game-changing career\u00a0\u00a0<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>\u00a0<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>Want to be part of an innovative and growing team? We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0\u00a0<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>\u00a0<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>If you\u2019re looking to grow and be inspired, as a Business Developer in Barcelona (hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech.\u00a0\u00a0<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>\u00a0\u00a0<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>As a Business Developer on our team, you will:\u00a0\u00a0<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>\u00a0<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>- Find and identify existing OEM accounts through research. \u00a0<br \/>- Gather and update details about current OEM accounts, including their industry, what they use our products for (use cases), past successful projects, platforms they use, and other relevant information\u00a0<br \/>- Develop ideas to get more partners to use the portal as their main source of information\u00a0<br \/>- Research and find key people who work in product management, R&amp;D, etc. at target accounts \u00a0<br \/>- Check leads to see if they&#39;re a good fit before giving them to our sales team (ISRs) or partner teams to follow up on\u00a0<br \/>- Use existing HP systems to confirm if accounts are a good match for us<\/span><span>\u00a0<\/span><\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>Concentrix is a great match if you:\u00a0\u00a0<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>\u00a0<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>- Are proficient or bilingual in Italian with intermediate English level\u00a0<br \/>- Have experience in researching and managing databases\u00a0<br \/>- Possess a strong ability to analyze information and solve problems \u00a0<br \/>- Have good communication and interpersonal skills to work well with others\u00a0<br \/>- Know how to use data management tools (like CRM) and Microsoft Office programs\u00a0<br \/>- Are able to work independently and also as part of a team\u00a0<br \/>- Have understanding of how B2B sales work\u00a0\u00a0<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>\u00a0<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>What\u2019s in it for you\u00a0\u00a0<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>\u00a0<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>- Full-time contract, 39 hours\/week: Monday to Friday 09:00 to 18:00\u00a0<br \/> - Salary base <\/span>20.976 euros gross \/year &#43; up to 7400 euros gross\/year &#43; private medical insurance<span><br \/> - Friends hunting (referral) bonus\u00a0<br \/> - Great office location in Barcelona<br \/> - Full paid training about the company and the project you will be working on\u00a0<br \/> - Career development program and specialized courses<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>\u00a0<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>Experience the best version of you!\u00a0\u00a0<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>\u00a0<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u00a0\u00a0<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>\u00a0<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d\u00a0\u00a0<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span><i>\u00a0<\/i><\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span><i>Concentrix is an equal opportunity employer\u00a0<\/i>\u00a0<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>\u00a0<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span><i>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. 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Das trifft sich gut!<br \/><\/strong>Den Rest bringen wir dir bei. Starte jetzt als <strong>Kundenbetreuer (m\/w\/d) Kreditwesen Hotline<\/strong>&nbsp;- auch ohne Erfahrung.<\/p>\\n<p><strong>Das Wichtigste zuerst<\/strong><\/p>\\n<ul>\\n<li>Basis: 13,90 &euro; brutto\/Stunde<\/li>\\n<li>Leistungsorientierte Verg&uuml;tung: bis zu 3,00 &euro; brutto\/Stunde<\/li>\\n<li>Start: ab sofort<\/li>\\n<li>Vollzeit oder Teilzeit &ndash; ab 25 Std.\/Woche<\/li>\\n<li>Servicezeiten: Montag - Freitag von 08:00 - 20:00 Uhr<\/li>\\n<li>Standort: M&uuml;nster<\/li>\\n<li>Inbound &amp; Outbound &ndash; Telefonische R&uuml;cksprachen, &uuml;berwiegend schriftlich<\/li>\\n<li>Quereinsteiger willkommen!<\/li>\\n<li>Unterst&uuml;tzung durch moderne KI-Tools<\/li>\\n<li><strong> <\/strong>Unbefristeter Arbeitsvertrag&nbsp;<\/li>\\n<\/ul>\\n<p data-pm-slice=\\\"1 1 []\\\"><strong>Das erwartet dich<br \/><\/strong>Du bist der erste Ansprechpartner bei unterschiedlichen Kundenanfragen, ob telefonisch oder per E-Mail.<br \/>Immer mit dabei: Unsere KI-Tools, die dir Routineaufgaben abnehmen und dir Zeit verschaffen, denn <strong>KI ist bei uns kein Ersatz &ndash; sondern dein Teamkollege.<\/strong><\/p>\\n<p><strong>Dein Alltag<\/strong><\/p>\\n<ul>\\n<li><strong>Pr&uuml;fe Refinanzierungsantr&auml;ge und Ratenreduzierungen <\/strong>und greife hierf&uuml;r auf verschiedene Systeme und Informationsquellen zur&uuml;ck<\/li>\\n<li>&Uuml;bernehme die Vorpr&uuml;fung zu Finanzierungen in den Bereichen <strong>KFZ, Direktkredite und Kreditkarten<\/strong><\/li>\\n<li>F&uuml;hre die <strong>Bearbeitung der Anfragen &uuml;berwiegend schriftlich<\/strong> durch<\/li>\\n<li>Nimm zus&auml;tzlich<strong> telefonische Kundenanfragen<\/strong>&nbsp;entgegen.<\/li>\\n<li>Kontaktiere im Falle von <strong>R&uuml;ckfragen<\/strong> die Kunden oder Sachbearbeiter des Auftraggebers <strong>telefonisch<\/strong><\/li>\\n<li>Dokumentiere die Kommunikation in der <strong>Kundendatenbank<\/strong><\/li>\\n<li><strong>Nutze moderne Tools<\/strong>, die dich smarter und besser machen<\/li>\\n<\/ul>\\n<p>Mal ganz leicht. Mal herausfordernd. Aber immer in Bewegung.<\/p>\\n<p><strong>Das sagen unsere Game-Changer<\/strong><br \/><img src=\\\"https:\/\/i.imgur.com\/YiZknAy.png\\\" alt=\\\"\\\" width=\\\"120\\\" height=\\\"20\\\" \/> <br \/>&bdquo;Aus Kollegen werden Freunde! Der Teamzusammenhalt ist un&uuml;bertroffen.&ldquo;<\/p>\\n<p>Bei uns bist du nicht einfach &bdquo;eine Stimme&ldquo;. Du bist Teil eines Teams, das sich gegenseitig unterst&uuml;tzt.<\/p>\\n<p><strong>Das bringst du mit<br \/><\/strong>Du brauchst keinen perfekten Lebenslauf.<br \/>Was z&auml;hlt:<\/p>\\n<ul>\\n<li>Du besitzt <strong>sehr gute Deutschkenntnisse<\/strong> in Wort und Schrift.<\/li>\\n<li>Deine <strong>Kommunikation ist professionell, wertsch&auml;tzend<\/strong> und auf Augenh&ouml;he.<\/li>\\n<li>Du hast gro&szlig;es <strong>Interesse an Finanzthemen.<\/strong><\/li>\\n<li>Du arbeitest <strong>sorgf&auml;ltig<\/strong> und beh&auml;ltst den &Uuml;berblick bei der Nutzung mehrerer Systeme.<\/li>\\n<li>Du bist <strong>sicher im Umgang mit einem PC.<\/strong><\/li>\\n<li><strong>Neue Tools und Technologien<\/strong> sind genau dein Ding.<\/li>\\n<li>Du hast Lust <strong>mit unserem Team am Standort in M&uuml;nster zu arbeiten<\/strong>.<\/li>\\n<\/ul>\\n<p>Erfahrung im Kundenservice? Super. Aber kein Muss.<\/p>\\n<p><strong>Benefits<br \/><\/strong>Ein Job sollte deinen einzigartigen Lebensstil unterst&uuml;tzen &ndash; und dich weiterbringen.<br \/>Deshalb bekommst du bei uns:<\/p>\\n<ul>\\n<li>Einen <strong>unbefristeten Arbeitsvertrag.<\/strong><\/li>\\n<li>Eine Anstellung in\u202f<strong>Vollzeit oder Teilzeit (ab\u202f25\u202fStunden pro Woche) <\/strong>&ndash; wie es f&uuml;r dich am besten passt.<\/li>\\n<li>Du startest mit einem <strong>intensiven Vollzeittraining<\/strong>, das von unseren Trainern durchgef&uuml;hrt wird.<\/li>\\n<li>Eine<strong> intensive Einarbeitung<\/strong> mit Mentoren &ndash; sie bringen dir alles bei.<\/li>\\n<li>Regelm&auml;&szlig;ige Coachings, Fresh-Ups und <strong>Aufbautrainings &ndash; unterst&uuml;tzt durch smarte Technologien.<\/strong><\/li>\\n<li><strong>Weiterbildungs- und Karrierem&ouml;glichkeiten<\/strong> und das sogar weltweit.<\/li>\\n<li><strong>Kostenlosen Zugang zu LinkedIn Learning<\/strong> &ndash; f&uuml;r dein Wachstum.<\/li>\\n<li>Eine finanzielle Absicherung durch eine <strong>betriebliche Altersvorsorge<\/strong>.<\/li>\\n<li>Eine attraktive Pr&auml;mie von <strong>600&euro; f&uuml;r jeden neuen Mitarbeiter, den du erfolgreich wirbst<\/strong>.<\/li>\\n<li>Veranstaltungen wie <strong>Standortfeiern, Spieleabende und Grillevents<\/strong>.<\/li>\\n<li>Eine Vielzahl an Online-Shopping-Rabatten.<\/li>\\n<li>Eine von uns <strong>gef&ouml;rderte Mitgliedschaft bei Wellhub<\/strong> und in ausgew&auml;hlten Fitnessstudios.<\/li>\\n<\/ul>\\n<p><strong>Deine Bewerbung<br \/><\/strong>Wenn das alles nach dem perfekten n&auml;chsten Schritt auf deinem Karriereweg klingt, dann m&ouml;chten wir dich kennenlernen.<\/p>\\n<p>So geht&rsquo;s:<\/p>\\n<ol>\\n<li><strong> \\\"Bewerben\\\"-Button klicken<\/strong><\/li>\\n<li><strong>Daten eingeben<\/strong><\/li>\\n<li><strong>Fertig<\/strong><\/li>\\n<\/ol>\\n<p>Wir melden uns in der Regel innerhalb von 4 Werktagen bei dir.<strong>&nbsp;<\/strong><\/p>\\n<p><strong>Du hast noch Fragen? <\/strong>Unser virtueller Assistenten \\\"Dot\\\" steht dir per WhatsApp unter 01525 7294145 oder &uuml;ber den Facebook-Messenger rund um die Uhr zur Verf&uuml;gung.<\/p>\\n<p><strong>Hier arbeitet unser Team<br \/><\/strong>Concentrix M&uuml;nster GmbH<br \/>An den Loddenb&uuml;schen 95, 48155 M&uuml;nster &nbsp; &nbsp; &nbsp;&nbsp;<\/p>\\n<div>\\n<p><strong>Concentrix&nbsp;setzt sich f&uuml;r Chancengleichheit ein<\/strong>&nbsp;<\/p>\\n<p><em>Wir sind stolz darauf, als ein Team und ein Unternehmen weltweit vereint zu sein. Wir verpflichten uns, allen Bewerbenden gleiche Einstellungschancen einzur&auml;umen und ein Arbeitsumfeld zu schaffen, das frei von Diskriminierung und Bel&auml;stigung ist. Alle unsere Einstellungspraktiken basieren auf den gesch&auml;ftlichen Erfordernissen, den Stellenanforderungen und den beruflichen Qualifikationen, ohne R&uuml;cksicht auf Herkunft, Alter, Geschlechtsidentit&auml;t, sexuelle Orientierung, Religion, Familienstand oder Elternstatus, nationale Herkunft, Behinderung oder eine andere durch die geltenden nationalen Gesetze gesch&uuml;tzte Klassifizierung.<\/em>&nbsp;<br \/><em>Vielfalt und Chancengleichheit geh&ouml;ren zu den gelebten Grundwerten bei Concentrix. Deshalb sind Bewerbungen von Menschen mit Behinderung ausdr&uuml;cklich erw&uuml;nscht. Schwerbehinderte und Gleichgestellte werden bei gleicher Eignung bevorzugt eingestellt. Hierzu bieten wir individuelle Unterst&uuml;tzung an, um den f&uuml;r dich passenden Arbeitsplatz zu schaffen.<\/em>&nbsp;<\/p>\\n<p><strong>Arbeitserlaubnis<\/strong>&nbsp;<\/p>\\n<p>Gem&auml;&szlig; deutschem Recht werden f&uuml;r diese Stelle nur Bewerber ber&uuml;cksichtigt, die &uuml;ber eine g&uuml;ltige Arbeitserlaubnis in Deutschland verf&uuml;gen.&nbsp;<\/p>\\n<\/div>\\n<p>#EMEACNX<br \/>#AGENTCNX<\/p>\",\"ats_external_id\":\"DE-1233\",\"location\":\"M\u00fcnster, Nordrhein-Westfalen\",\"job_type\":\"part_time\",\"salary\":\"13.90\",\"salary_type\":\"hourly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-21T12:51:00.722+02:00\",\"created_at\":\"2026-10-20T15:46:19.247+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-dach1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjMz?\",\"apply_url\":\"https:\/\/concentrix-dach1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjMz\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Festanstellung\",\"locale\":\"de\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-dach1\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"1643\",\"campaign_id\":\"1232\",\"campaign_title\":\"GTM \/ DE \/ MS \/ Santander Refinanzierung_new_Titel 4\",\"campaign_type\":\"job_application\",\"job_title\":\"Call Center Agent (m\/w\/d) Umschuldung Fahrzeugleasing\",\"street\":\"An den Loddenb\u00fcschen 95\",\"address\":\"An den Loddenb\u00fcschen 95\",\"city\":\"M\u00fcnster\",\"state\":null,\"postal_code\":\"48155\",\"region\":\"Nordrhein-Westfalen\",\"country\":\"Germany\",\"short_description\":\"Bewirb dich jetzt in M\u00fcnster!\",\"long_description\":\"<h3><strong>Powering what's next.<\/strong><\/h3>\\n<p><strong><img src=\\\"https:\/\/i.imgur.com\/kHDOAbz.png\\\" alt=\\\"\\\" width=\\\"300\\\" height=\\\"160\\\" \/><\/strong><\/p>\\n<p><strong>Reden kannst du? Das trifft sich gut!<br \/><\/strong>Den Rest bringen wir dir bei. Starte jetzt als <strong>Call Center Agent (m\/w\/d)<\/strong> im Bereich <strong>Umschuldung von Fahrzeugleasing<\/strong> - auch ohne Erfahrung.<\/p>\\n<p><strong>Das Wichtigste zuerst<\/strong><\/p>\\n<ul>\\n<li>Basis: 13,90 &euro; brutto\/Stunde<\/li>\\n<li>Leistungsorientierte Verg&uuml;tung: bis zu 3,00 &euro; brutto\/Stunde<\/li>\\n<li>Start: ab sofort<\/li>\\n<li>Vollzeit oder Teilzeit &ndash; ab 25 Std.\/Woche<\/li>\\n<li>Servicezeiten: Montag - Freitag von 08:00 - 20:00 Uhr<\/li>\\n<li>Standort: M&uuml;nster<\/li>\\n<li>Inbound &amp; Outbound &ndash; Telefonische R&uuml;cksprachen, &uuml;berwiegend schriftlich<\/li>\\n<li>Quereinsteiger willkommen!<\/li>\\n<li>Unterst&uuml;tzung durch moderne KI-Tools<\/li>\\n<li><strong> <\/strong>Unbefristeter Arbeitsvertrag&nbsp;<\/li>\\n<\/ul>\\n<p data-pm-slice=\\\"1 1 []\\\"><strong>Das erwartet dich<br \/><\/strong>Du bist der erste Ansprechpartner bei unterschiedlichen Kundenanfragen, ob telefonisch oder per E-Mail.<br \/>Immer mit dabei: Unsere KI-Tools, die dir Routineaufgaben abnehmen und dir Zeit verschaffen, denn <strong>KI ist bei uns kein Ersatz &ndash; sondern dein Teamkollege.<\/strong><\/p>\\n<p><strong>Dein Alltag<\/strong><\/p>\\n<ul>\\n<li><strong>Pr&uuml;fe Refinanzierungsantr&auml;ge und Ratenreduzierungen <\/strong>und greife hierf&uuml;r auf verschiedene Systeme und Informationsquellen zur&uuml;ck<\/li>\\n<li>&Uuml;bernehme die Vorpr&uuml;fung zu Finanzierungen in den Bereichen <strong>KFZ, Direktkredite und Kreditkarten<\/strong><\/li>\\n<li>F&uuml;hre die <strong>Bearbeitung der Anfragen &uuml;berwiegend schriftlich<\/strong> durch<\/li>\\n<li>Nimm zus&auml;tzlich<strong> telefonische Kundenanfragen<\/strong>&nbsp;entgegen.<\/li>\\n<li>Kontaktiere im Falle von <strong>R&uuml;ckfragen<\/strong> die Kunden oder Sachbearbeiter des Auftraggebers <strong>telefonisch<\/strong><\/li>\\n<li>Dokumentiere die Kommunikation in der <strong>Kundendatenbank<\/strong><\/li>\\n<li><strong>Nutze moderne Tools<\/strong>, die dich smarter und besser machen<\/li>\\n<\/ul>\\n<p>Mal ganz leicht. Mal herausfordernd. Aber immer in Bewegung.<\/p>\\n<p><strong>Das sagen unsere Game-Changer<\/strong><br \/><img src=\\\"https:\/\/i.imgur.com\/YiZknAy.png\\\" alt=\\\"\\\" width=\\\"120\\\" height=\\\"20\\\" \/> <br \/>&bdquo;Aus Kollegen werden Freunde! Der Teamzusammenhalt ist un&uuml;bertroffen.&ldquo;<\/p>\\n<p>Bei uns bist du nicht einfach &bdquo;eine Stimme&ldquo;. Du bist Teil eines Teams, das sich gegenseitig unterst&uuml;tzt.<\/p>\\n<p><strong>Das bringst du mit<br \/><\/strong>Du brauchst keinen perfekten Lebenslauf.<br \/>Was z&auml;hlt:<\/p>\\n<ul>\\n<li>Du besitzt <strong>sehr gute Deutschkenntnisse<\/strong> in Wort und Schrift.<\/li>\\n<li>Deine <strong>Kommunikation ist professionell, wertsch&auml;tzend<\/strong> und auf Augenh&ouml;he.<\/li>\\n<li>Du hast gro&szlig;es <strong>Interesse an Finanzthemen.<\/strong><\/li>\\n<li>Du arbeitest <strong>sorgf&auml;ltig<\/strong> und beh&auml;ltst den &Uuml;berblick bei der Nutzung mehrerer Systeme.<\/li>\\n<li>Du bist <strong>sicher im Umgang mit einem PC.<\/strong><\/li>\\n<li><strong>Neue Tools und Technologien<\/strong> sind genau dein Ding.<\/li>\\n<li>Du hast Lust <strong>mit unserem Team am Standort in M&uuml;nster zu arbeiten<\/strong>.<\/li>\\n<\/ul>\\n<p>Erfahrung im Kundenservice? Super. Aber kein Muss.<\/p>\\n<p><strong>Benefits<br \/><\/strong>Ein Job sollte deinen einzigartigen Lebensstil unterst&uuml;tzen &ndash; und dich weiterbringen.<br \/>Deshalb bekommst du bei uns:<\/p>\\n<ul>\\n<li>Einen <strong>unbefristeten Arbeitsvertrag.<\/strong><\/li>\\n<li>Eine Anstellung in\u202f<strong>Vollzeit oder Teilzeit (ab\u202f25\u202fStunden pro Woche) <\/strong>&ndash; wie es f&uuml;r dich am besten passt.<\/li>\\n<li>Du startest mit einem <strong>intensiven Vollzeittraining<\/strong>, das von unseren Trainern durchgef&uuml;hrt wird.<\/li>\\n<li>Eine<strong> intensive Einarbeitung<\/strong> mit Mentoren &ndash; sie bringen dir alles bei.<\/li>\\n<li>Regelm&auml;&szlig;ige Coachings, Fresh-Ups und <strong>Aufbautrainings &ndash; unterst&uuml;tzt durch smarte Technologien.<\/strong><\/li>\\n<li><strong>Weiterbildungs- und Karrierem&ouml;glichkeiten<\/strong> und das sogar weltweit.<\/li>\\n<li><strong>Kostenlosen Zugang zu LinkedIn Learning<\/strong> &ndash; f&uuml;r dein Wachstum.<\/li>\\n<li>Eine finanzielle Absicherung durch eine <strong>betriebliche Altersvorsorge<\/strong>.<\/li>\\n<li>Eine attraktive Pr&auml;mie von <strong>600&euro; f&uuml;r jeden neuen Mitarbeiter, den du erfolgreich wirbst<\/strong>.<\/li>\\n<li>Veranstaltungen wie <strong>Standortfeiern, Spieleabende und Grillevents<\/strong>.<\/li>\\n<li>Eine Vielzahl an Online-Shopping-Rabatten.<\/li>\\n<li>Eine von uns <strong>gef&ouml;rderte Mitgliedschaft bei Wellhub<\/strong> und in ausgew&auml;hlten Fitnessstudios.<\/li>\\n<\/ul>\\n<p><strong>Deine Bewerbung<br \/><\/strong>Wenn das alles nach dem perfekten n&auml;chsten Schritt auf deinem Karriereweg klingt, dann m&ouml;chten wir dich kennenlernen.<\/p>\\n<p>So geht&rsquo;s:<\/p>\\n<ol>\\n<li><strong> \\\"Bewerben\\\"-Button klicken<\/strong><\/li>\\n<li><strong>Daten eingeben<\/strong><\/li>\\n<li><strong>Fertig<\/strong><\/li>\\n<\/ol>\\n<p>Wir melden uns in der Regel innerhalb von 4 Werktagen bei dir.<strong>&nbsp;<\/strong><\/p>\\n<p><strong>Du hast noch Fragen? <\/strong>Unser virtueller Assistenten \\\"Dot\\\" steht dir per WhatsApp unter 01525 7294145 oder &uuml;ber den Facebook-Messenger rund um die Uhr zur Verf&uuml;gung.<\/p>\\n<p><strong>Hier arbeitet unser Team<br \/><\/strong>Concentrix M&uuml;nster GmbH<br \/>An den Loddenb&uuml;schen 95, 48155 M&uuml;nster &nbsp; &nbsp; &nbsp;&nbsp;<\/p>\\n<div>\\n<p><strong>Concentrix&nbsp;setzt sich f&uuml;r Chancengleichheit ein<\/strong>&nbsp;<\/p>\\n<p><em>Wir sind stolz darauf, als ein Team und ein Unternehmen weltweit vereint zu sein. Wir verpflichten uns, allen Bewerbenden gleiche Einstellungschancen einzur&auml;umen und ein Arbeitsumfeld zu schaffen, das frei von Diskriminierung und Bel&auml;stigung ist. Alle unsere Einstellungspraktiken basieren auf den gesch&auml;ftlichen Erfordernissen, den Stellenanforderungen und den beruflichen Qualifikationen, ohne R&uuml;cksicht auf Herkunft, Alter, Geschlechtsidentit&auml;t, sexuelle Orientierung, Religion, Familienstand oder Elternstatus, nationale Herkunft, Behinderung oder eine andere durch die geltenden nationalen Gesetze gesch&uuml;tzte Klassifizierung.<\/em>&nbsp;<br \/><em>Vielfalt und Chancengleichheit geh&ouml;ren zu den gelebten Grundwerten bei Concentrix. Deshalb sind Bewerbungen von Menschen mit Behinderung ausdr&uuml;cklich erw&uuml;nscht. Schwerbehinderte und Gleichgestellte werden bei gleicher Eignung bevorzugt eingestellt. Hierzu bieten wir individuelle Unterst&uuml;tzung an, um den f&uuml;r dich passenden Arbeitsplatz zu schaffen.<\/em>&nbsp;<\/p>\\n<p><strong>Arbeitserlaubnis<\/strong>&nbsp;<\/p>\\n<p>Gem&auml;&szlig; deutschem Recht werden f&uuml;r diese Stelle nur Bewerber ber&uuml;cksichtigt, die &uuml;ber eine g&uuml;ltige Arbeitserlaubnis in Deutschland verf&uuml;gen.&nbsp;<\/p>\\n<\/div>\\n<p>#EMEACNX<br \/>#AGENTCNX<\/p>\",\"ats_external_id\":\"DE-1232\",\"location\":\"M\u00fcnster, Nordrhein-Westfalen\",\"job_type\":\"part_time\",\"salary\":\"13.90\",\"salary_type\":\"hourly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-21T12:50:23.384+02:00\",\"created_at\":\"2026-10-20T15:36:05.459+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-dach1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjMy?\",\"apply_url\":\"https:\/\/concentrix-dach1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjMy\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Festanstellung\",\"locale\":\"de\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-dach1\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"459\",\"campaign_id\":\"462\",\"campaign_title\":\"Raisin Customer Care\/ English \/ Onsite\/ Iasi\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Agent with English- Iasi\",\"street\":null,\"address\":null,\"city\":\"Ia\u0219i\",\"state\":\"Iasi\",\"postal_code\":null,\"region\":\"Iasi\",\"country\":\"Romania\",\"short_description\":\"Apply with Concentrix!\",\"long_description\":\"<div>\\n<div>&nbsp;<\/div>\\n<\/div>\\n<div>\\n<p>Looking to start or grow your career in the <strong>FinTech industry<\/strong> with a client focused on innovation, customer experience, and operational excellence? Join our team as a <strong>Customer Care Agent<\/strong> and become the main point of contact for customers while supporting account-related and back-office activities.<\/p>\\n<p>This is an excellent opportunity for individuals who are customer-oriented, detail-driven, and eager to learn. Previous experience is not required, as we offer comprehensive <strong>paid training<\/strong>. You will be able to <strong>work from our modern office from Iasi<\/strong>&nbsp;in a professional, dynamic, and people-centered environment.<\/p>\\n<p>&nbsp;<\/p>\\n<p><strong>\ud83d\udd27 What you will do<\/strong><\/p>\\n<p><strong>Supporting customers as their main point of contact<\/strong><\/p>\\n<ol>\\n<ul>\\n<li>Assist customers professionally and efficiently<\/li>\\n<li>Offer support via&nbsp;<strong>phone and email<\/strong><\/li>\\n<li>Deliver a positive and solution-oriented experience<\/li>\\n<\/ul>\\n<\/ol>\\n<p><strong>Handle operational and administrative tasks<\/strong><\/p>\\n<ol>\\n<ul>\\n<li>Perform&nbsp;<strong>back-office activities<\/strong>&nbsp;related to customer accounts<\/li>\\n<li>Support account-related processes and updates<\/li>\\n<\/ul>\\n<\/ol>\\n<p><strong>Work in a regulated environment<\/strong><\/p>\\n<ol>\\n<ul>\\n<li>Follow internal procedures and legal requirements carefully<\/li>\\n<li>Ensure communication and documentation are accurate and compliant<\/li>\\n<\/ul>\\n<\/ol>\\n<p><strong>\u2705 What we are looking for<\/strong><\/p>\\n<p><strong>Language skills<\/strong><\/p>\\n<ol>\\n<ul>\\n<li>Proficiency in <strong>English<\/strong><\/li>\\n<\/ul>\\n<\/ol>\\n<p><strong>Key strengths<\/strong><\/p>\\n<ol>\\n<ul>\\n<li>Strong&nbsp;<strong>attention to detail<\/strong><\/li>\\n<li>Good&nbsp;<strong>analytical and decision-making skills<\/strong><\/li>\\n<li><strong>Goal-oriented<\/strong>&nbsp;and self-motivated<\/li>\\n<li>Problem-solving<\/li>\\n<\/ul>\\n<\/ol>\\n<p><strong>Desirable, but not essential:<\/strong><\/p>\\n<ul>\\n<li>Having experience in banking operations, back office, or administrative roles is beneficial.<\/li>\\n<li>Education in business, finance, economics, or a related field is an asset.<\/li>\\n<\/ul>\\n<p>&nbsp;<\/p>\\n<p><strong>\ud83c\udf81 What we offer<\/strong><\/p>\\n<p><strong>A stable role and career growth<\/strong><\/p>\\n<ul>\\n<li>Attractive salary<\/li>\\n<li>Full-time position<\/li>\\n<li>Undetermined contract<\/li>\\n<li>Strong career development opportunities in the&nbsp;<strong>FinTech industry<\/strong><\/li>\\n<\/ul>\\n<p><strong>Benefits package<\/strong><\/p>\\n<ul>\\n<li>Flexible benefits through My Benefit Platform, including meal, gift, and holiday vouchers<br \/>&bull; Private medical insurance through Medicover, gym membership, partner discounts, and Bookster membership<br \/>&bull; Professional development courses, language classes, specialized training, and access to online and in-person events<br \/>&bull; Referral bonus opportunities of up to 5,000 RON, eyeglasses discount, Easter and Christmas incentives, and Employee Assistance Program<\/li>\\n<\/ul>\\n<p><strong>\ud83d\udca1 Why join us<\/strong><\/p>\\n<p><strong>No previous experience needed<\/strong><\/p>\\n<ol>\\n<ul>\\n<li>You&rsquo;ll receive&nbsp;<strong>fully paid training<\/strong>&nbsp;from day one<\/li>\\n<\/ul>\\n<\/ol>\\n<p><strong>Real career opportunities<\/strong><\/p>\\n<ol>\\n<ul>\\n<li>Build your future in&nbsp;<strong>FinTech<\/strong><\/li>\\n<li><strong>85% of our leaders started in entry-level roles<\/strong><\/li>\\n<\/ul>\\n<\/ol>\\n<p><strong>Great workplace<\/strong><\/p>\\n<ol>\\n<ul>\\n<li>Join a company recognized as a&nbsp;<strong>Best Employer<\/strong><\/li>\\n<li>Work in an&nbsp;<strong>ESG-certified<\/strong>, modern, and people-centered environment<\/li>\\n<\/ul>\\n<\/ol>\\n<p>&nbsp;<\/p>\\n<div>\\n<div>\\n<p><strong>Eligibility to work<\/strong>&nbsp;<\/p>\\n<\/div>\\n<div>\\n<p>In accordance with&nbsp;Romania&rsquo;s law, only applicants who are legally authorized to work in&nbsp;Romania&nbsp;will be considered for this position.\u202f&nbsp;<\/p>\\n<\/div>\\n<\/div>\\n<div>&nbsp;<\/div>\\n<div>\\n<p><strong>Concentrix is an equal opportunity employer <\/strong>&nbsp;<\/p>\\n<\/div>\\n<\/div>\\n<div>\\n<p><em>We're&nbsp;proudly&nbsp;united as one&nbsp;team, one company, globally.&nbsp;We're&nbsp;committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.<\/em>&nbsp;<\/p>\\n<\/div>\",\"ats_external_id\":\"RO-462\",\"location\":\"Ia\u0219i, Iasi\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-29T12:10:57.471+02:00\",\"created_at\":\"2026-10-20T14:11:40.990+03:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-romania.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NjI?\",\"apply_url\":\"https:\/\/concentrix-romania.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NjI\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-romania\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"4\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"1529\",\"campaign_id\":\"1235\",\"campaign_title\":\"Advisor II, B2B Sales R1774083\",\"campaign_type\":\"job_application\",\"job_title\":\"Sales Representative (French-speaking) \u2013 Hybrid \u2013 High Tech Industry HS03\u00a0\u00a0\",\"street\":\"ESP Valencia - Av. d'Arag\u00f3, 30\",\"address\":\"ESP Valencia - Av. d'Arag\u00f3, 30\",\"city\":\"Valencia\",\"state\":\"Valencia\",\"postal_code\":\"46021\",\"region\":\"Valencia\",\"country\":\"Spain\",\"short_description\":\" .\",\"long_description\":\"<p><b>Experience the power of a game-changing career\u202f<\/b>\u202f\u00a0\u00a0<\/p><br \/><p>Passionate about finding your next big opportunity? We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u202f\u202f\u00a0\u00a0<\/p><br \/><p>If you\u2019re looking to grow and be inspired, as a <b>Sales Representative in Valencia (Hybrid),<\/b> you will be part of our team of game-changers who are powering the brands of the future in tech.\u202f\u202f\u00a0\u00a0<\/p><br \/><p><b>Career growth and personal development\u202f<\/b>\u202f\u00a0\u00a0<\/p><br \/><p>This is a great opportunity to experience the power of what\u2019s next and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed.\u202f\u202f\u00a0\u00a0<\/p><br \/><p><b>What you will do in this role\u202f<\/b>\u202f\u00a0\u00a0<\/p><br \/><p>In everything we do, we believe in doing right by and for people \u2013 our clients, their customers, our people, our community, and our planet.\u202f\u202f\u00a0\u00a0<\/p><br \/><p>As a <b>Consumer Sales Representative <\/b>on our team, you will:\u202f\u202f\u00a0\u00a0<\/p><br \/><ul><li><ul><li style=\\\"color:#3b3b3b !important\\\">Execute and achieve sales quota and targets\u00a0\u00a0<\/li><li style=\\\"color:#3b3b3b !important\\\">Articulate the HP Store value proposition and act as POC for HP customers\u00a0<\/li><li style=\\\"color:#3b3b3b !important\\\">Reviewing level of client satisfaction and escalating issues when necessary\u00a0<\/li><li style=\\\"color:#3b3b3b !important\\\">Communicate client feedback to appropriate parties for follow up and resolution\u00a0<\/li><li style=\\\"color:#3b3b3b !important\\\">Fast and effective response and resolution of incoming customer enquiries regarding sales, products or additional services\u00a0\u00a0<\/li><li style=\\\"color:#3b3b3b !important\\\">Handle and close inbound customer queries to achieve quarterly quota\u00a0<\/li><li style=\\\"color:#3b3b3b !important\\\">Outbound activities when necessary to recover orders or convert quotes or execute targeted campaigns.\u00a0\u00a0<\/li><li style=\\\"color:#3b3b3b !important\\\">Prepare commercial and technical service proposals and ensure such proposals are technically and commercially sound\u00a0<\/li><li style=\\\"color:#3b3b3b !important\\\">Ability to ask the right questions to identify customer needs\u00a0<\/li><li style=\\\"color:#3b3b3b !important\\\">Track, manage and report ongoing activity related to sales pipeline\u00a0\u00a0<\/li><li style=\\\"color:#3b3b3b !important\\\">Login all customer contacts in the CRM system in use at the time.\u00a0<\/li><li style=\\\"color:#3b3b3b !important\\\">Maximize Store revenue by upselling\/cross-selling to increase order value and AOV\u00a0<\/li><li style=\\\"color:#3b3b3b !important\\\">Awareness of Online Store promotions and campaigns to maximize their success\u00a0<\/li><li style=\\\"color:#3b3b3b !important\\\">Ensuring personal knowledge of the Store portfolio is maintained\u00a0<\/li><li style=\\\"color:#3b3b3b !important\\\">Maintain good CRM hygiene and tracking by accurately tracking all events within the CRM\u00a0<\/li><\/ul><\/li><\/ul><p>\u00a0\u00a0<b>Your qualifications\u202f<\/b>\u202f\u00a0\u00a0<\/p><br \/><p>We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\u202f\u202f\u00a0\u00a0<\/p><br \/><p><b>Concentrix is a great match if you:\u202f<\/b>\u202f\u00a0\u00a0<\/p><br \/><ul><li><ul><li style=\\\"color:#3b3b3b !important\\\">Are proficient or bilingual in French with an advanced level of English\u00a0<\/li><li style=\\\"color:#3b3b3b !important\\\">Strong communication skills\u00a0<\/li><li style=\\\"color:#3b3b3b !important\\\">Knowledge of sales techniques (up-\/cross-selling, objection handling, etc)\u00a0<\/li><li style=\\\"color:#3b3b3b !important\\\">Customer Driven and motivation to work in sales\u00a0<\/li><li style=\\\"color:#3b3b3b !important\\\">Achievement and target oriented\u00a0<\/li><li style=\\\"color:#3b3b3b !important\\\">IT knowledge and technical understanding\u00a0<\/li><li style=\\\"color:#3b3b3b !important\\\">Minimum of 1 year relevant experience\u00a0<\/li><li style=\\\"color:#3b3b3b !important\\\">Strong personal interest &amp; curiosity in IT products and applications\u00a0<\/li><li style=\\\"color:#3b3b3b !important\\\">Real capability to listen to customers\u00a0<\/li><li style=\\\"color:#3b3b3b !important\\\">Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs\u00a0<\/li><\/ul><\/li><\/ul><p>\u00a0\u00a0<b>It would be a plus if you:<\/b>\u00a0\u00a0<\/p><br \/><ul><li><ul><li style=\\\"color:#3b3b3b !important\\\">Knowledge of IT solutions (cloud, managed services, cybersecurity, infrastructure, etc.).\u00a0<\/li><li style=\\\"color:#3b3b3b !important\\\">Experience with sales engagement tools (e.g., LinkedIn Sales Navigator, Outreach, SalesLoft).\u00a0<\/li><\/ul><\/li><\/ul><br \/><p>\u00a0\u00a0Don\u2019t meet every requirement? No worries. We\u2019re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don\u2019t check every box, we still encourage you to apply. We\u2019ll do our best to match you with the right job, whether it\u2019s this one or another role.\u202f\u202f\u00a0\u00a0<\/p><br \/><p><b>What\u2019s in it for you\u202f<\/b>\u202f\u00a0\u00a0<\/p><p>We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That\u2019s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.\u202f\u202f\u00a0\u00a0<\/p><br \/><p>In this role, we offer benefits that help support your<b> unique lifestyle:\u202f\u202f\u00a0<\/b><\/p><p>- Full-time 39 hours\/week permanent contract: Monday to Friday 09:00 to 18:00\u00a0<\/p><p>- Salary 20.000 euros gross\/year &#43; up to 3.000 euros gross\/year in bonus\u00a0<\/p><p>- Great office location in\u202fValencia<\/p><p>- Full paid training on the company and the project you&#39;ll be working on\u00a0<\/p><p>- Career development programs and specialized courses\u00a0\u00a0<\/p><br \/><p><b>Experience the best version of you!\u202f<\/b>\u202f\u00a0\u00a0<\/p><br \/><p>At <b>Concentrix<\/b>, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u202f\u202f\u00a0\u00a0If all this feels like the perfect next step in your career journey, we want to hear from you. 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App Kundenservice\",\"street\":\"Neudorfer Str. 43\",\"address\":\"Neudorfer Str. 43\",\"city\":\"Duisburg\",\"state\":\"Nordrhein-Westfalen\",\"postal_code\":\"47057\",\"region\":\"Nordrhein-Westfalen\",\"country\":\"Germany\",\"short_description\":\"Quereinstieg im Finanzwesen? Bewirb dich jetzt in Duisburg!\",\"long_description\":\"<p><strong><img src=\\\"https:\/\/i.imgur.com\/kHDOAbz.png\\\" alt=\\\"\\\" width=\\\"300\\\" height=\\\"160\\\" \/><br \/><\/strong><\/p>\\n<p><strong>Reden kannst du? Das trifft sich gut!<br \/><\/strong>Den Rest bringen wir dir bei. Starte jetzt als <strong>Kundenbetreuer (m\/w\/d) im <span data-teams=\\\"true\\\">App Kundenservice<\/span><span data-teams=\\\"true\\\">&nbsp;<\/span><\/strong>f&uuml;r die Kunden unseres Auftraggebers, einem Betreiber einer<strong> <\/strong>deutschen <strong>digitalen Banking- und Investmentplattform<\/strong>.<\/p>\\n<p><strong>Das Wichtigste zuerst<\/strong><\/p>\\n<ul>\\n<li>Basis: 14,60 &euro; brutto\/Stunde<\/li>\\n<li>Zuverdienst durch leistungsorientierte Verg&uuml;tung<\/li>\\n<li>Start: ab sofort<\/li>\\n<li>Arbeitsort: Duisburg<\/li>\\n<li>Vollzeit \/ Teilzeit (ab 30 Stunden w&ouml;chentlich)<\/li>\\n<li>Montag bis Samstag von 08:00 bis 22:00 Uhr<\/li>\\n<li>Unterst&uuml;tzung durch moderne KI-Tools<\/li>\\n<li>Unbefristeter Arbeitsvertrag&nbsp;<\/li>\\n<\/ul>\\n<p><strong>Das erwartet dich<br \/><\/strong>Du bist der erste Ansprechpartner bei unterschiedlichen Kundenanfragen, ob telefonisch, per E-Mail oder Chat.<br \/>Immer mit dabei: Unsere KI-Tools, die dir Routineaufgaben abnehmen und dir Zeit verschaffen, denn <strong>KI ist bei uns kein Ersatz &ndash; sondern dein Teamkollege.<br \/><br \/>Dein Alltag<\/strong><\/p>\\n<ul>\\n<li>Sei <strong>erster Ansprechpartner f&uuml;r die Kunden einer deutschen Neobroker Plattform<\/strong><\/li>\\n<li>Betreue die Kunden bei ihren Anliegen rund um die <strong>Nutzung der<\/strong> <strong>Online-Plattform und der Mobile App<\/strong> &ndash; von der Kontof&uuml;hrung bis zur Depotverwaltung<\/li>\\n<li>Begleite die Kunden bei der Einrichtung und Ausrichtung ihres <strong>Altersvorsorgedepots<\/strong><\/li>\\n<li><span data-teams=\\\"true\\\">Kommuniziere &uuml;ber unterschiedliche Kan&auml;le (z.B. per Telefon, Mail oder Chat) mit den Kunden und <strong>mache Aktienhandel schnell und einfach erlebbar<\/strong><\/span><\/li>\\n<li><strong>Dokumentiere die Kommunikation<\/strong> in der Kundendatenbank.<\/li>\\n<\/ul>\\n<p>Mal ganz leicht. Mal herausfordernd. Aber immer in Bewegung.<\/p>\\n<p><strong>Das sagen unsere Game-Changer<\/strong><br \/><img src=\\\"https:\/\/i.imgur.com\/kSqiodM.png\\\" alt=\\\"\\\" width=\\\"114\\\" height=\\\"19\\\" \/> &bdquo;Aus Kollegen werden Freunde! Der Teamzusammenhalt ist un&uuml;bertroffen.&ldquo;<\/p>\\n<p>Bei uns bist du nicht einfach &bdquo;eine Stimme&ldquo;. Du bist Teil eines Teams, das sich gegenseitig unterst&uuml;tzt.<\/p>\\n<p><strong>Das bringst du mit<br \/><\/strong>Du brauchst keinen perfekten Lebenslauf.<br \/>Was z&auml;hlt:<\/p>\\n<ul>\\n<li>Du besitzt <strong>sehr gute Deutschkenntnisse<\/strong> in Wort und Schrift.<\/li>\\n<li>Du hast bereits Erfahrungen im <strong>Finanzbereich oder Bankwesen<\/strong> gesammelt.<\/li>\\n<li>Gro&szlig;es\u202f<strong>Interesse an aktuellen Finanzthemen<\/strong>\u202fbringst du au&szlig;erdem mit.<\/li>\\n<li>Deine <strong>Kommunikation ist professionell<\/strong> und auf Augenh&ouml;he.<\/li>\\n<li>Du hast Lust <strong>mit unserem Team am Standort in Duisburg (N&auml;he Hauptbahnhof) zu arbeiten<\/strong><\/li>\\n<li><strong>Neue Tools und Technologien<\/strong> sind genau dein Ding<\/li>\\n<\/ul>\\n<p><strong>Du sprichst au&szlig;erdem Englisch?<\/strong> Super. Aber kein Muss.<\/p>\\n<p><strong>Benefits<br \/><\/strong>Ein Job sollte deinen einzigartigen Lebensstil unterst&uuml;tzen &ndash; und dich weiterbringen.<br \/>Deshalb bekommst du bei uns:<\/p>\\n<ul>\\n<li>Einen <strong>unbefristeten Arbeitsvertrag<\/strong><\/li>\\n<li>Eine Anstellung in\u202f<strong>Vollzeit oder Teilzeit <\/strong>&ndash; wie es f&uuml;r dich am besten passt<\/li>\\n<li>Nach erfolgreicher Einarbeitung besteht die M&ouml;glichkeit an <strong>bis zu 3 Tagen die Woche<\/strong> im <strong>Homeoffice <\/strong>zu arbeiten.<\/li>\\n<li><strong>Bis zu 27 Urlaubstage<\/strong>, f&uuml;r kleine als auch gro&szlig;e Auszeiten<\/li>\\n<li>Wir stellen dir von Anfang an <strong>einen Mentor<\/strong> zur Seite, der dich unterst&uuml;tzt<\/li>\\n<li>Regelm&auml;&szlig;ige Coachings, Fresh-Ups und <strong>Aufbautrainings &ndash; unterst&uuml;tzt durch smarte Technologien<\/strong><\/li>\\n<li><strong>Weiterbildungs- und Karrierem&ouml;glichkeiten<\/strong> und das sogar weltweit<\/li>\\n<li><strong>Kostenlosen Zugang zu LinkedIn Learning<\/strong> &ndash; f&uuml;r dein Wachstum<\/li>\\n<li>Eine finanzielle Absicherung durch eine <strong>betriebliche Altersvorsorge<\/strong><\/li>\\n<li>Eine attraktive Pr&auml;mie von <strong>600&euro; f&uuml;r jeden neuen Mitarbeiter, den du erfolgreich wirbst<\/strong><\/li>\\n<li>Veranstaltungen wie <strong>Standortfeiern, Spieleabende und Grillevents<\/strong><\/li>\\n<li>Eine Vielzahl an Online-Shopping-Rabatten<\/li>\\n<li>Eine von uns <strong>gef&ouml;rderte Mitgliedschaft bei Wellhub<\/strong> und in ausgew&auml;hlten Fitnessstudios<\/li>\\n<\/ul>\\n<p><strong>Deine Bewerbung<br \/><\/strong>Wenn das alles nach dem perfekten n&auml;chsten Schritt auf deinem Karriereweg klingt, dann m&ouml;chten wir dich kennenlernen.<\/p>\\n<p>So geht&rsquo;s:<\/p>\\n<ol>\\n<li><strong>\\\"Bewerben\\\"-Button klicken<\/strong><\/li>\\n<li><strong>Daten eingeben<\/strong><\/li>\\n<li><strong>Fertig<\/strong><\/li>\\n<\/ol>\\n<p>Wir melden uns in der Regel innerhalb von 4 Werktagen bei dir.<strong>&nbsp;<\/strong><\/p>\\n<p><strong>Du hast noch Fragen? <\/strong>Unser virtueller Assistenten \\\"Dot\\\" steht dir per WhatsApp unter 01525 7294145 oder &uuml;ber den Facebook-Messenger rund um die Uhr zur Verf&uuml;gung.<\/p>\\n<p><strong>Hier arbeitet unser Team<br \/><\/strong>Concentrix Management Holding B.V &amp; Co. KG<br \/>Neudorfer Str. 43, 47057 Duisburg &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<\/p>\\n<p><strong>Concentrix&nbsp;setzt sich f&uuml;r Chancengleichheit ein<\/strong>&nbsp;<\/p>\\n<p><em>Wir sind stolz darauf, als ein Team und ein Unternehmen weltweit vereint zu sein. Wir verpflichten uns, allen Bewerbenden gleiche Einstellungschancen einzur&auml;umen und ein Arbeitsumfeld zu schaffen, das frei von Diskriminierung und Bel&auml;stigung ist. Alle unsere Einstellungspraktiken basieren auf den gesch&auml;ftlichen Erfordernissen, den Stellenanforderungen und den beruflichen Qualifikationen, ohne R&uuml;cksicht auf Herkunft, Alter, Geschlechtsidentit&auml;t, sexuelle Orientierung, Religion, Familienstand oder Elternstatus, nationale Herkunft, Behinderung oder eine andere durch die geltenden nationalen Gesetze gesch&uuml;tzte Klassifizierung.<\/em>&nbsp;<br \/><em>Vielfalt und Chancengleichheit geh&ouml;ren zu den gelebten Grundwerten bei Concentrix. Deshalb sind Bewerbungen von Menschen mit Behinderung ausdr&uuml;cklich erw&uuml;nscht. Schwerbehinderte und Gleichgestellte werden bei gleicher Eignung bevorzugt eingestellt. Hierzu bieten wir individuelle Unterst&uuml;tzung an, um den f&uuml;r dich passenden Arbeitsplatz zu schaffen.<\/em>&nbsp;<\/p>\\n<p><strong>Arbeitserlaubnis<\/strong>&nbsp;<\/p>\\n<p>Gem&auml;&szlig; deutschem Recht werden f&uuml;r diese Stelle nur Bewerber ber&uuml;cksichtigt, die &uuml;ber eine g&uuml;ltige Arbeitserlaubnis in Deutschland verf&uuml;gen.&nbsp;<\/p>\\n<p>#EMEACNX<br \/>#AGENTCNX<\/p>\\n<p><strong>&nbsp;<\/strong><\/p>\",\"ats_external_id\":\"DE-1225\",\"location\":\"Duisburg, Nordrhein-Westfalen\",\"job_type\":\"part_time\",\"salary\":\"14.60\",\"salary_type\":\"hourly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-20T14:41:33.775+02:00\",\"created_at\":\"2026-10-20T10:32:00.524+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-dach1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjI1?\",\"apply_url\":\"https:\/\/concentrix-dach1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjI1\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"customer_service\",\"job_industry\":\"banking\",\"contract_type\":\"permanent\",\"locale\":\"de\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-dach1\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"1530\",\"campaign_id\":\"1231\",\"campaign_title\":\"Advisor I, Customer Service - Bilingual R1774009\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Service Representative (Spanish speaking) \u2013 Onsite - KL01\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":null,\"country\":\"Spain\",\"short_description\":\" \",\"long_description\":\"<br \/><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><b>Experience the power of a game-changing career\u00a0<\/b><\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Want to be part of an innovative and growing team? We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">If you\u2019re looking to grow and be inspired, as a<b> Customer Service Representative in Barcelona (onsite)<\/b>, you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.\u00a0\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Career growth and personal development\u00a0\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">This is a great opportunity to experience the power of what\u2019s next and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed.\u00a0\u00a0<\/span><\/p><p>\u00a0<\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><b>What you will do in this role\u00a0\u00a0<\/b><\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">In everything we do, we believe in doing right by and for people \u2013 our clients, their customers, our people, our community, and our planet.\u00a0\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">As a Customer Service Representative on our team, you will:\u00a0\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users\u2019 demands\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Log call details onto call management systems and provide response and resolution within SLA\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Maintain service and product knowledge and expertise associated with applications specific to individual customers\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Ensure contractual SLA is maintained\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Your qualifications\u00a0\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\u00a0\u00a0<\/span><\/p><p>\u00a0<\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><b>Concentrix is a great match if you:\u00a0\u00a0<\/b><\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Are proficient or bilingual in Spanish and advanced in English\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Have good disposition to work in a customer service environment\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Have customer care skills \u2013 ability to listen to and understand the customers\u2019 need\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Can take ownership of, and progress calls to resolution or to escalate call to resolution\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><b>It will be a plus if you have:\u00a0<\/b><\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Working knowledge of IT Platform, equipment, and applications: Windows\/MS Office\/ internet configuration\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Don\u2019t meet every requirement? No worries. We\u2019re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don\u2019t check every box, we still encourage you to apply. We\u2019ll do our best to match you with the right job, whether it\u2019s this one or another role.\u00a0\u00a0<\/span><\/p><p>\u00a0<\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><b>What\u2019s in it for you\u00a0\u00a0<\/b><\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That\u2019s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.\u00a0\u00a0<\/span><\/p><p>\u00a0<\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">In this role, we offer benefits that help support your unique lifestyle:\u00a0\u00a0<\/span><\/p><p>\u00a0<\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Full-time 39 hours\/week contract: Fixed Term until 29\/01\/2027<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Salary 19.623,34\u00a0 euros gross\/year &#43; up to 2.000 euros gross\/year in bonus \u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Central location in Barcelona \u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Bring-a-friend (referral) bonus opportunities \u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Full paid training on the company and the project you&#39;ll be working on \u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Career development programs, specialized courses \u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">\u00a0\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><b>Experience the best version of you!\u00a0\u00a0<\/b><\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u00a0\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d\u00a0\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Concentrix is an equal opportunity employer\u00a0\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. 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This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements<\/li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved\u00a0 at a minimum weekly<\/li><li>Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment<\/li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019) and financial expectations<\/li><li>Communicate expectations to employees and provide timely updates<\/li><li>Provide subject matter expertise in handling escalated customer calls as needed<\/li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities<\/li><li>Stay current on internal work processes, policies and procedures. Attend required manager development training<\/li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members<\/li><\/ul><p>\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0<\/h2><ul><li>Associate&#39;s degree in related field (Ideally) with two to four years of relevant experience preferred.<\/li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations<\/li><li>Work well under pressure and follow through on items to completion<\/li><li>Strong communication skills, both written and verbal<\/li><li>Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable<\/li><li>Ability to mentor, coach and provide direction to a team of employees<\/li><li>Willingness to work a flexible schedule<\/li><\/ul><p>\u00a0\u00a0\u00a0<\/p><h2>Career Level Description\u00a0<\/h2><p>Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.\u00a0 Coordinates and supervises the daily activities of business or technical support or production team members.\u00a0 In charge of handling single and medium-sized line of business.\u00a0 Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.\u00a0 Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.\u00a0 Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.<\/p><br \/><h2>&lt;&lt; Philippines ONLY, Additional Description &gt;&gt;\u00a0<\/h2><ul><li>Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made<\/li><li>Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies<\/li><li>Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates<\/li><li>Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement \u00a0management policies<\/li><li>Support and manage the program together with other Team Leaders and Managers \u00a0<\/li><li>Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization\u2019s policies and applicable legal requirements<\/li><li>Manage team members on their performance on a regular basis, and write and deliver performance appraisal.\u00a0<\/li><li>The Team Leader\u2019s role is a managerial level position, a position reposed with trust and confidence.\u00a0<\/li><\/ul><h2><b>Disclaimer\u00a0\u00a0 <\/b><\/h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/p>\",\"ats_external_id\":\"R1771254\",\"location\":\"Lima, Lima\",\"job_type\":\"full_time\",\"salary\":\"2750\",\"salary_type\":\"monthly\",\"salary_currency\":\"PEN\",\"updated_at\":\"2026-10-28T06:04:45.795+08:00\",\"created_at\":\"2026-10-20T08:04:15.528+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yODQzMw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PER-Lima---Avenida-El-Camino-Real-N195-Calle-Santa-Luisa\/Team-Leader---UBER_R1771254\/apply\",\"head_count\":\"3\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"3111d2648c3d101ac0bb1994ba0d0000\",\"descriptor\":\"Concentrix BPO Consulting Peru S.A.C.\",\"reference_id\":\"WPE02\",\"organization_reference_id\":\"WPE02\"},\"location\":{\"city\":\"Lima\",\"state\":\"Lima\",\"country\":{\"wid\":\"0eb156ca580c4db786a7894bdaa77450\",\"iso2\":\"PE\",\"iso3\":\"PER\",\"descriptor\":\"Peru\",\"iso_numeric\":\"604\"},\"postal_code\":\"1000\",\"primary_location\":{\"id\":\"PE-LIM-SANLU-01\",\"wid\":\"071c55911ca81018377751ee0d690000\",\"descriptor\":\"PER Lima - 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Coaching effectiveness and ops awareness of performance trends will contribute to increase possibilities to exceed client performance expectations and as such earn monthly performance bonuses as stablished in the contract.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities<\/h2><p><\/p><ul><li><span>The main reporting needs covered by this role will include: \u2022 Scorecard creation. However unable to keep data consistently updated for the daily, weekly and monthly basis.<\/span><\/li><li><span>Daily download of data from client reporting dashboards to create: <\/span><\/li><\/ul><p><span>CSAT Reports<\/span><br \/><span>Transfers reports<\/span><\/p><p><span>\u00a0 <\/span><span>Open Calls report<\/span><\/p><ul><li><span>Agent\u2019s variable incentives payout based on monthly structure plan<\/span><\/li><\/ul><p><\/p><ul><li><span>Excel proficiency is a must. (Formulas, Macros, Graphics, Sharepoint Knowledge, dashboard)<\/span><\/li><li><span>Able to work under pressure on an a fast pace environment.<\/span><\/li><li><span>Bachelor&#39;s Degree in related field and 1 year relevant experience <\/span>preferer<\/li><li><span>Strong communication skills, both written and verbal<\/span><\/li><li><span>Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables.<\/span><\/li><li><span>Proficient in Microsoft Office, advance Excel, knowledge in Access, Power BI or database tools. <\/span><\/li><li><span>Self-starter, sense of urgency, and works well under pressure, ability to work in a high-velocity environment.<\/span><\/li><li><span>Strong attention to detail<\/span><\/li><li><span>Ability to foster a sense of professionalism and relationship building for self and team. <\/span><\/li><\/ul><p><\/p><h2>Candidate Profile<\/h2><p><\/p><ul><li><span>\u200b<\/span><b>At least 6 months tenure in Concentrix and your 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Reporting\"}],\"recruiters\":[{\"id\":\"102598503\",\"wid\":\"da7d7d2449a2101031ba786290810001\",\"descriptor\":\"Carlos Gochez Ramos (102598503)\"},{\"id\":\"102597402\",\"wid\":\"da7d7d2449a2101031f2e3080c390003\",\"descriptor\":\"Estefania Gil Mu\u00f1oz (102597402)\"},{\"id\":\"102600014\",\"wid\":\"da7d7d2449a21010319c49ab1ed70002\",\"descriptor\":\"Maria Camila Agudelo Rojas (102600014)\"},{\"id\":\"102598448\",\"wid\":\"da7d7d2449a2101031bdb3d8a2150002\",\"descriptor\":\"Greysy Holguin Bustamante (102598448)\"},{\"id\":\"102600311\",\"wid\":\"da7d7d2449a21010318b8e3c72850000\",\"descriptor\":\"Natalia Galvis Angarita (102600311)\"},{\"id\":\"102600016\",\"wid\":\"da7d7d2449a21010319c28b058540000\",\"descriptor\":\"Angelina Pereira Usuga (102600016)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0766\",\"descriptor\":\"Sr. Specialist, Operations Reporting\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392130\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/COL-Bogota\/Bilingual---Sr-Specialist--Operations-Reporting_R1770783\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/COL-Bogota\/Bilingual---Sr-Specialist--Operations-Reporting_R1770783\/apply\",\"job_requisition_id\":\"R1770783\"}],\"organizations\":[{\"wid\":\"f9af6d726098015cae566b203c0690c2\",\"descriptor\":\"COGS (SITE) Ops Support Billable Direct\",\"reference_id\":\"OPSSPPTBILL-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"df2f068c35b101d9fd2355105010def0\",\"descriptor\":\"W0ZA9K Huawei Device\",\"reference_id\":\"W0ZA9K\",\"custom_reference_id\":\"W0ZA9K\",\"company_reference_id\":null},{\"wid\":\"f9af6d7260980136325633883e062a56\",\"descriptor\":\"2551 - Hwawei - HUAWEICOLOMBIA\",\"reference_id\":\"HUAWEICOLOMBIA\",\"custom_reference_id\":\"HUAWEICOLOMBIA\",\"company_reference_id\":null},{\"wid\":\"b67da9176e3d1063315dbe8a853f7bb7\",\"descriptor\":\"Concentrix CVG Customer Management Colombia S.A.S.\",\"reference_id\":\"YCO01\",\"custom_reference_id\":null,\"company_reference_id\":\"YCO01\"}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"daniel.posada@concentrix.com\"},\"first_name\":\"Daniel Posada Borray (101392242)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1770783\",\"wid\":\"d857edb306eb10389b9bfd49bc300000\",\"descriptor\":\"Bilingual - Sr. Specialist, Operations Reporting\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_9B\",\"wid\":\"0227dc387a0901c8993ae213e1653536\",\"descriptor\":\"Grade 9B\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"914\",\"campaign_id\":\"28416\",\"campaign_title\":\"Software Engineer II (TCF) R1773810\",\"campaign_type\":\"job_application\",\"job_title\":\"Java Full Stack Senior Developer\",\"street\":\"IND Hyderabad Raidurg Village B7 South Tower, Serilingampally Mandal Divya Sree Orion\",\"address\":\"IND Hyderabad Raidurg Village B7 South Tower, Serilingampally Mandal Divya Sree Orion\",\"city\":\"Hyderabad\",\"state\":\"Telang\u0101na\",\"postal_code\":\"500032\",\"region\":null,\"country\":\"India\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p>ROLE           : Java &#43; Full stack senior developer (Angular, Node JS, Typescript, HTML5,CSS3)<\/p><p>DESIGNATION    : Senior full stack developer<\/p><p>LOCATION    : Hyd\/Chennai <\/p><p>YEARS OF EXPERIENCE: 7&#43; Years <\/p><p>QUALIFICATIONS    : B.E | B Tech | MCA<\/p><br \/><p>We are seeking an experienced Lead Full Stack Developer with a strong backend focus (60%) and frontend exposure (40%). The ideal candidate will have deep expertise in Java (17&#43;), Spring Boot 3.x, and modern SPA frameworks(Angular, NodeJS, TypeScript) along with strong client-server communication knowledge. The role demands excellent English communication skills, technical leadership, and hands-on development capabilities.<\/p><br \/><p><b>Key Responsibilities<\/b><\/p><p>Backend (Java)<\/p><p>Design and develop enterprise-grade applications using Java 17&#43;<\/p><p>Build and maintain RESTful and SOA-based services using Spring Boot 3.x \/ Spring Framework 6.x<\/p><p>Implement asynchronous messaging using JMS (ActiveMQ, IBM MQ, RabbitMQ, etc.)<\/p><p>Design and enhance SOA and Microservices architectures<\/p><p>Own and deliver complex modules end-to-end<\/p><p>Ensure high code quality through reviews, static analysis, and testing<\/p><p>Use Maven for build and dependency management<\/p><p>Leverage AI-assisted tools (e.g., GitHub Copilot) for development and refactoring<\/p><p>Mentor junior developers and provide technical leadership<\/p><p>Collaborate with QA, DevOps, Product, and Architecture teams<\/p><p>Required Technical Skills - Backend (Must Have)<\/p><p>Strong experience with Spring Boot 3.x and Spring Framework 6.x<\/p><p>Hands-on experience with JMS-based messaging<\/p><p>Strong understanding of Service-Oriented Architecture (SOA)<\/p><p>Experience designing and consuming REST and SOAP services<\/p><p>Proficiency in Maven<\/p><p>Experience with code quality tools (SonarQube, PMD, Checkstyle)<\/p><p>Solid understanding of design patterns, SOLID principles, and clean architecture<\/p><p>Practical experience using AI-assisted development tools (GitHub Copilot)<\/p><p>Frontend \/ UI Skills <\/p><br \/><p><b>Must Have:-<\/b><\/p><ul><li>Experience with modern SPA frameworks (Angular, Node JS)<\/li><li>Experience designing and consuming RESTful APIs<\/li><li>Strong expertise in JavaScript (ES6\/ES7)<\/li><li>Hands-on experience with TypeScript<\/li><li>Strong knowledge of HTML5 &amp; CSS3, including custom CSS<\/li><\/ul><br \/><p><b>Ability to:<\/b><\/p><ul><li>Define component structures<\/li><li>Handle component communication<\/li><li>Implement list mapping 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In this role, you&#39;ll play a critical part in enhancing customer experience by monitoring performance, identifying opportunities for improvement, and partnering with operational teams to drive quality excellence.<\/p><p>\u00a0<\/p><p><b>What You&#39;ll Be Doing<\/b>\u00a0<\/p><p>As a Quality Analyst, you&#39;ll be responsible for evaluating customer interactions and ensuring service delivery consistently meets client and business expectations.\u00a0<\/p><br \/><p><b>Key Responsibilities<\/b>\u00a0<\/p><ul><li>Monitor and evaluate customer interactions across calls, email, and chat channels\u00a0<\/li><\/ul><ul><li>Conduct quality assessments against established standards and KPIs\u00a0<\/li><\/ul><ul><li>Deliver actionable feedback and insights to support operational improvement\u00a0<\/li><\/ul><ul><li>Participate in calibration sessions with Operations, Quality teams, and client stakeholders to ensure scoring consistency\u00a0<\/li><\/ul><ul><li>Analyse trends, identify performance gaps, and recommend improvement initiatives\u00a0<\/li><\/ul><ul><li>Support internal quality audits and process reviews\u00a0<\/li><\/ul><ul><li>Collaborate with Training and Operations teams to improve customer experience and business performance\u00a0<\/li><\/ul><ul><li>Maintain a strong understanding of client products, services, and program objectives\u00a0<\/li><\/ul><ul><li>Contribute to quality documentation, scorecards, and best practice frameworks\u00a0<\/li><\/ul><ul><li>Support key business metrics, operational targets, and continuous improvement initiatives\u00a0<\/li><\/ul><p>\u00a0<\/p><p><b>What We&#39;re Looking For<\/b>\u00a0<\/p><p><b>Essential Requirements<\/b>\u00a0<\/p><ul><li>Fluency in Polish (C1) &amp; English (C1)\u00a0<\/li><\/ul><ul><li>Previous experience within Quality Assurance, Quality Monitoring, Customer Experience, or Contact Centre Operations\u00a0<\/li><\/ul><ul><li>Strong analytical mindset with excellent attention to detail\u00a0<\/li><\/ul><ul><li>Ability to identify trends and translate findings into actionable recommendations\u00a0<\/li><\/ul><ul><li>Experience working with performance metrics and quality frameworks\u00a0<\/li><\/ul><ul><li>Strong stakeholder management and communication skills\u00a0<\/li><\/ul><ul><li>Ability to manage multiple priorities in a fast-paced environment\u00a0<\/li><\/ul><ul><li>Proficiency in Microsoft Office, including Excel and PowerPoint\u00a0<\/li><\/ul><p>\u00a0<\/p><p><b>Preferred Qualifications<\/b>\u00a0<\/p><ul><li>Associate&#39;s Degree or equivalent education\u00a0<\/li><\/ul><ul><li>3-5 years of experience in Quality, Customer Experience, Contact Centre, BPO, or Operational Excellence environments\u00a0<\/li><\/ul><ul><li>Experience supporting multilingual customer service or sales operations\u00a0<\/li><\/ul><ul><li>Knowledge of quality auditing methodologies and calibration processes\u00a0<\/li><\/ul><p>\u00a0<\/p><p><b>Why Join Us?<\/b>\u00a0<\/p><ul><li>Work with a globally recognised client\u00a0<\/li><\/ul><ul><li>International and multicultural working environment\u00a0<\/li><\/ul><ul><li>Career growth and development opportunities\u00a0<\/li><\/ul><ul><li>Ongoing training and professional development\u00a0<\/li><\/ul><ul><li>Dynamic and collaborative team culture\u00a0<\/li><\/ul><ul><li>Competitive salary and benefits package\u00a0<\/li><\/ul><ul><li>Relocation support available\u00a0<\/li><\/ul><p>\u00a0<\/p><p><b>Location<\/b>\u00a0<\/p><ul><li>Athens, Greece\u00a0<\/li><\/ul><ul><li>On-Site Role\u00a0<\/li><\/ul><p>\u00a0<\/p><p><b>Ready to Elevate Quality Standards?<\/b>\u00a0<\/p><p>Join us and help create exceptional customer experiences while developing your career in a fast-growing international environment.\u00a0<\/p><br \/><p><b>Apply today and become part of a team where quality drives success.<\/b>\u00a0<\/p><br \/>\",\"ats_external_id\":\"R1773815\",\"location\":\"Athens\",\"job_type\":\"\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-19T22:09:32.655+08:00\",\"created_at\":\"2026-10-19T22:08:15.332+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yODQwNQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/GRC-Athens---Ilia-Iliou-51\/Quality-Evaluator-Polish---English_R1773815-1\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Quality\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Athens\",\"state\":null,\"country\":{\"wid\":\"566388c1eb974c42bd9e3da4c2f57d60\",\"iso2\":\"GR\",\"iso3\":\"GRC\",\"descriptor\":\"Greece\",\"iso_numeric\":\"300\"},\"postal_code\":\"11743\",\"primary_location\":{\"id\":\"GR-ATH-ILIAI-01\",\"wid\":\"d336840d2e5c101d47980bb2678f0000\",\"descriptor\":\"GRC 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English\",\"street\":\"GRC Athens - Ilia Iliou 51\",\"address\":\"GRC Athens - Ilia Iliou 51\",\"city\":\"Athens\",\"state\":null,\"postal_code\":\"11743\",\"region\":null,\"country\":\"Greece\",\"short_description\":\"\",\"long_description\":\"<p><b>Help Shape Exceptional Customer Experiences<\/b>\u00a0<\/p><p>Are you passionate about quality, coaching, and continuous improvement? Do you have a keen eye for detail and enjoy turning insights into action?\u00a0<\/p><p>We are looking for a Quality Analyst to join our growing team and support one of the world&#39;s leading global brands. In this role, you&#39;ll play a critical part in enhancing customer experience by monitoring performance, identifying opportunities for improvement, and partnering with operational teams to drive quality excellence.<\/p><p>\u00a0<\/p><p><b>What You&#39;ll Be Doing<\/b>\u00a0<\/p><p>As a Quality Analyst, you&#39;ll be responsible for evaluating customer interactions and ensuring service delivery consistently meets client and business expectations.\u00a0<\/p><br \/><p><b>Key Responsibilities<\/b>\u00a0<\/p><ul><li>Monitor and evaluate customer interactions across calls, email, and chat channels\u00a0<\/li><\/ul><ul><li>Conduct quality assessments against established standards and KPIs\u00a0<\/li><\/ul><ul><li>Deliver actionable feedback and insights to support operational improvement\u00a0<\/li><\/ul><ul><li>Participate in calibration sessions with Operations, Quality teams, and client stakeholders to ensure scoring consistency\u00a0<\/li><\/ul><ul><li>Analyse trends, identify performance gaps, and recommend improvement initiatives\u00a0<\/li><\/ul><ul><li>Support internal quality audits and process reviews\u00a0<\/li><\/ul><ul><li>Collaborate with Training and Operations teams to improve customer experience and business performance\u00a0<\/li><\/ul><ul><li>Maintain a strong understanding of client products, services, and program objectives\u00a0<\/li><\/ul><ul><li>Contribute to quality documentation, scorecards, and best practice frameworks\u00a0<\/li><\/ul><ul><li>Support key business metrics, operational targets, and continuous improvement initiatives\u00a0<\/li><\/ul><p>\u00a0<\/p><p><b>What We&#39;re Looking For<\/b>\u00a0<\/p><p><b>Essential Requirements<\/b>\u00a0<\/p><ul><li>Fluency in Dutch (C1) &amp; English (C1)\u00a0<\/li><\/ul><ul><li>Previous experience within Quality Assurance, Quality Monitoring, Customer Experience, or Contact Centre Operations\u00a0<\/li><\/ul><ul><li>Strong analytical mindset with excellent attention to detail\u00a0<\/li><\/ul><ul><li>Ability to identify trends and translate findings into actionable recommendations\u00a0<\/li><\/ul><ul><li>Experience working with performance metrics and quality frameworks\u00a0<\/li><\/ul><ul><li>Strong stakeholder management and communication skills\u00a0<\/li><\/ul><ul><li>Ability to manage multiple priorities in a fast-paced environment\u00a0<\/li><\/ul><ul><li>Proficiency in Microsoft Office, including Excel and PowerPoint\u00a0<\/li><\/ul><p>\u00a0<\/p><p><b>Preferred Qualifications<\/b>\u00a0<\/p><ul><li>Associate&#39;s Degree or equivalent education\u00a0<\/li><\/ul><ul><li>3-5 years of experience in Quality, Customer Experience, Contact Centre, BPO, or Operational Excellence environments\u00a0<\/li><\/ul><ul><li>Experience supporting multilingual customer service or sales operations\u00a0<\/li><\/ul><ul><li>Knowledge of quality auditing methodologies and calibration processes\u00a0<\/li><\/ul><p>\u00a0<\/p><p><b>Why Join Us?<\/b>\u00a0<\/p><ul><li>Work with a globally recognised client\u00a0<\/li><\/ul><ul><li>International and multicultural working environment\u00a0<\/li><\/ul><ul><li>Career growth and development opportunities\u00a0<\/li><\/ul><ul><li>Ongoing training and professional development\u00a0<\/li><\/ul><ul><li>Dynamic and collaborative team culture\u00a0<\/li><\/ul><ul><li>Competitive salary and benefits package\u00a0<\/li><\/ul><ul><li>Relocation support available\u00a0<\/li><\/ul><p>\u00a0<\/p><p><b>Location<\/b>\u00a0<\/p><ul><li>Athens, Greece\u00a0<\/li><\/ul><ul><li>On-Site Role\u00a0<\/li><\/ul><p>\u00a0<\/p><p><b>Ready to Elevate Quality Standards?<\/b>\u00a0<\/p><p>Join us and help create exceptional customer experiences while developing your career in a fast-growing international environment.\u00a0<\/p><br \/><p><b>Apply today and become part of a team where quality drives success.<\/b>\u00a0<\/p><br \/>\",\"ats_external_id\":\"R1773806\",\"location\":\"Athens\",\"job_type\":\"\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-19T22:09:32.564+08:00\",\"created_at\":\"2026-10-19T22:08:15.059+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yODQwNA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/GRC-Athens---Ilia-Iliou-51\/Quality-Evaluator-Dutch---English_R1773806-1\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Quality\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Athens\",\"state\":null,\"country\":{\"wid\":\"566388c1eb974c42bd9e3da4c2f57d60\",\"iso2\":\"GR\",\"iso3\":\"GRC\",\"descriptor\":\"Greece\",\"iso_numeric\":\"300\"},\"postal_code\":\"11743\",\"primary_location\":{\"id\":\"GR-ATH-ILIAI-01\",\"wid\":\"d336840d2e5c101d47980bb2678f0000\",\"descriptor\":\"GRC 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Solution Architect\",\"street\":\"IRL Work-at-Home\",\"address\":\"IRL Work-at-Home\",\"city\":\"IRL\",\"state\":\"Carlow\",\"postal_code\":\"D04 V1W8\",\"region\":null,\"country\":\"Ireland\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p>We are seeking a highly motivated and customer-focused\u00a0CSA to support enterprise customers across EMEA region in designing, deploying, scaling, and realising value from employee listening and engagement programmes powered by Microsoft Viva Glint.<\/p><br \/><p>The CSA serves as a strategic advisor, programme leader, and technical consultant, partnering with customers to build sustainable employee experience programmes that drive measurable business outcomes. This role combines customer success, consulting, programme management, stakeholder engagement, organisational change management, and technical advisory responsibilities.<\/p><p>Working closely with Customer Success Account Managers (CSAMs), People Science Consultants (PSCs), Product Engineering, and Customer HR and IT teams, the\u00a0 CSA will lead customers engagements\u00a0 through implementation, adoption, maturity, and ongoing success.<\/p><br \/><p>The ideal candidate possesses a blend of employee experience expertise, customer-facing consulting skills, and a strong understanding of HR systems, enterprise data management, identity management, and client ecosystem integrations.<\/p><br \/><p><b>Key Responsibilities:<\/b><\/p><p><b>Customer Success &amp; Strategic Advisory<\/b><\/p><ul><li>Act as a trusted advisor for strategic enterprise customers throughout their Viva Glint journey.<\/li><li>Guide customers in building mature employee listening programmes aligned to business and people priorities.<\/li><li>Facilitate executive conversations around employee engagement, organisational effectiveness, leadership accountability, and culture transformation.<\/li><li>Conduct Success Reviews, programme governance meetings, and strategic planning sessions.<\/li><li>Drive customer satisfaction, adoption, business value realisation, retention, and advocacy.<\/li><li>Develop and maintain strong relationships with HR leaders, Employee Experience teams, People Analytics teams, IT stakeholders, and executive sponsors.<\/li><\/ul><br \/><p><b>Programme Leadership &amp; Delivery Management<\/b><\/p><ul><li>Lead customer onboardings, implementations, and programme expansions.<\/li><li>Establish programme governance structures and operating models.<\/li><li>Manage survey deployment planning, readiness assessments, launch activities, and post-survey actions.<\/li><li>Coordinate cross-functional stakeholders to ensure successful delivery outcomes.<\/li><li>Support annual, census, pulse, lifecycle, onboarding, manager effectiveness, DEI, wellbeing, and eNPS programmes.<\/li><li>Identify and mitigate programme risks and lead resolution of customer escalations.<\/li><\/ul><br \/><p><b>Technical Advisory &amp; Solution Consulting<\/b><\/p><p>The\u00a0 CSA is expected to provide functional and technical guidance to customers and serve as a bridge between business stakeholders and technical implementation teams.<\/p><br \/><p><b>HRIS &amp; Employee Data Integration<\/b><\/p><ul><li>Advise customers on HRIS integration and employee data management best practices.<\/li><li>Support implementations involving Workday, SAP SuccessFactors, Oracle HCM, UKG, Cornerstone, and other HR systems.<\/li><li>Guide customers through employee data file structures, attribute mappings, data governance, and data quality requirements.<\/li><li>Help organisations design scalable employee listening programmes through effective organisational data modelling.<\/li><\/ul><br \/><p><b>Organisational Data &amp; Hierarchy Design<\/b><\/p><ul><li>Advise customers on complex organisational structures including:<ul><li>Global hierarchies<\/li><li>Matrix organisations<\/li><li>Supervisory hierarchies<\/li><li>Secondary manager relationships<\/li><li>Functional reporting structures<\/li><li>Geographic and business-unit segmentation<\/li><\/ul><\/li><li>Help customers design organisational data models that support:<ul><li>Accurate reporting<\/li><li>Role-based access controls<\/li><li>Survey targeting<\/li><li>Benchmarking<\/li><li>Data privacy requirements<\/li><li>Executive reporting<\/li><\/ul><\/li><li>Recommend best practices for employee attributes, demographic reporting, hierarchy maintenance, and organisational restructuring activities.<\/li><\/ul><br \/><p><b>Organisational Data Integration<\/b><\/p><ul><li>Advise customers on Organisational Data integration requirements.<\/li><li>Support organisational data imports through:<ul><li>MODIS (Microsoft Organisational Data Import Services)<\/li><li>SFTP-based employee data integrations<\/li><li>Automated employee data refresh processes<\/li><\/ul><\/li><li>Partner with technical teams to troubleshoot data ingestion issues and ensure ongoing data integrity.<\/li><\/ul><br \/><p><b>Identity Management &amp; Entra ID Configuration<\/b><\/p><ul><li>Guide customers through Microsoft Entra ID integration and Single Sign-On (SSO) requirements.<\/li><li>Advise on authentication strategies including:<ul><li>Microsoft Entra ID SSO<\/li><li>Attribute-Based Login<\/li><li>Employee identifiers<\/li><li>Secure access controls<\/li><\/ul><\/li><li>Support discussions regarding user provisioning, role assignments, and identity governance.<\/li><\/ul><br \/><p><b>Tenant Configuration &amp; Readiness<\/b><\/p><ul><li>Advise customers on tenant readiness and platform configuration.<\/li><li>Support setup and governance of:<ul><li>User roles and permissions<\/li><li>Access controls<\/li><li>Survey configurations<\/li><li>Reporting access<\/li><li>Email communication settings<\/li><li>Platform governance<\/li><\/ul><\/li><li>Collaborate with Solution Architects to ensure scalable platform configurations aligned with customer requirements.<\/li><\/ul><br \/><p><b>Survey Delivery &amp; Allowlisting<\/b><\/p><ul><li>Partner with customer IT organisations to ensure successful survey delivery.<\/li><li>Advise customers on:<ul><li>Allowlisting requirements<\/li><li>Email delivery best practices<\/li><li>Domain configuration<\/li><li>Communication readiness<\/li><li>Survey invitation and reminder management<\/li><\/ul><\/li><li>Identify and proactively mitigate risks impacting participation and survey communications.<\/li><\/ul><br \/><p><b>Stakeholder &amp; Escalation Management<\/b><\/p><ul><li>Act as the Voice of the Customer within Microsoft.<\/li><li>Facilitate alignment across customer executives, account teams, implementation partners, and delivery teams.<\/li><li>Lead customer escalations through resolution, coordinating with Engineering, Product, Support, and Partner teams.<\/li><li>Provide executive-level updates and risk mitigation plans when required.<\/li><\/ul><br \/><p><b>Business Growth &amp; Renewal Support<\/b><\/p><ul><li>Partner with CSAMs and Account Teams to support renewal and growth opportunities.<\/li><li>Maintain visibility into customer health, programme adoption, and business value indicators.<\/li><li>Identify opportunities to expand Viva Glint capabilities and broader Microsoft Viva solutions.<\/li><li>Contribute customer insights and product feedback to Product Engineering teams.<\/li><\/ul><br \/><p><b>Operational Excellence &amp; Leadership<\/b><\/p><ul><li>Maintain accurate programme documentation, action plans, risks, and customer records.<\/li><li>Contribute to standardisation of delivery processes and best practices across EMEA.<\/li><li>Drive knowledge sharing and continuous improvement initiatives across the Viva Glint community.<\/li><\/ul><br \/><p><b>Required Qualifications:<\/b><\/p><ul><li>Bachelor&#39;s degree or equivalent experience.<\/li><li>5&#43; years of experience in Customer Success, Consulting, Programme Management, HR Technology, Employee Experience, People Analytics, or Enterprise SaaS.<\/li><li>Experience managing enterprise and strategic customer relationships.<\/li><li>Experience leading complex, multi-stakeholder programmes.<\/li><li>Strong executive communication and presentation skills.<\/li><li>Experience working with HR technology platforms and employee data management processes.<\/li><li>Ability to translate business requirements into scalable operational solutions.<\/li><\/ul><br \/><p><b>Preferred Qualifications:<\/b><\/p><ul><li>Experience with Microsoft Viva Glint, Microsoft Viva, Qualtrics, Medallia, Culture Amp, Peakon, Workday Peakon, or similar Employee Experience platforms.<\/li><li>Knowledge of organisational development, employee engagement, people analytics, or organisational effectiveness disciplines.<\/li><li>Experience with:<ul><li>Workday<\/li><li>SAP SuccessFactors<\/li><li>Oracle HCM<\/li><li>Microsoft Entra ID<\/li><li>SFTP integrations<\/li><li>Identity and access management<\/li><\/ul><\/li><li>Understanding of:<ul><li>Organisational hierarchy management<\/li><li>Employee data governance<\/li><li>Survey methodologies<\/li><li>Change management<\/li><li>Data privacy and compliance requirements<\/li><\/ul><\/li><li>Experience operating in a global, matrixed environment.<\/li><\/ul><br \/><p><b>Success Profile:<\/b><\/p><p>The successful candidate will demonstrate:<\/p><ul><li>Customer obsession and business outcome focus.<\/li><li>Strong consulting and advisory capabilities.<\/li><li>Excellent stakeholder management skills.<\/li><li>Technical curiosity and problem-solving ability.<\/li><li>Executive presence and communication skills.<\/li><li>Ability to navigate ambiguity and complex customer environments.<\/li><li>A growth mindset and commitment to continuous learning.<\/li><li>Passion for improving employee experience through data-driven insights.<\/li><\/ul><br \/><p><b>What Success Looks Like<\/b><\/p><p>Success in this role will be measured through:<\/p><ul><li>Customer satisfaction and advocacy.<\/li><li>Adoption and maturity of Viva Glint programmes.<\/li><li>Successful survey launches and programme outcomes.<\/li><li>Reduced delivery risk and escalations.<\/li><li>Renewal and retention support.<\/li><li>Strategic customer relationships.<\/li><li>Contribution to EMEA operational excellence and delivery scalability.<\/li><\/ul><br \/><p>This role combines the strategic advisory capabilities of a Customer Success leader with the functional and technical expertise required to support complex enterprise Viva Glint deployments across EMEA. It is ideal for candidates who are equally comfortable engaging with CHROs and HR leaders while also working with HRIS teams, Entra ID administrators, and technical stakeholders to deliver successful employee experience programmes.<\/p><p>\u00a0<\/p>\",\"ats_external_id\":\"R1773742\",\"location\":\"IRL, Carlow\",\"job_type\":\"\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-20T18:07:26.504+08:00\",\"created_at\":\"2026-10-19T20:08:57.604+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yODQwMQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IRL-Work-at-Home\/Cloud-Solution-Architect_R1773742-1\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Research 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129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":\"Catalu\u00f1a\",\"country\":\"Spain\",\"short_description\":\"  .\",\"long_description\":\"<p><span style=\\\"color:#0c0c0c\\\"><b>\u00bfTe apasiona la moda y disfrutas ayudando a las personas? \u00a1Esta oportunidad es para ti!<\/b><\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Buscamos un\/a Customer Support Advisor para incorporarse a una reconocida compa\u00f1\u00eda internacional del sector fashion retail, donde la experiencia del cliente es una prioridad.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Si tienes habilidades comunicativas, te gusta encontrar soluciones y quieres desarrollar tu carrera en un entorno internacional, \u00a1nos encantar\u00e1 conocerte!<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">\u00bfCu\u00e1l ser\u00e1 tu misi\u00f3n?<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Formar\u00e1s parte del equipo de atenci\u00f3n al cliente, ayudando a los consumidores a resolver sus consultas e incidencias y garantizando una experiencia de compra positiva a trav\u00e9s de diferentes canales de comunicaci\u00f3n: tel\u00e9fono, correo electr\u00f3nico y chat.<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\"><b>\u00bfCu\u00e1les ser\u00e1n tus responsabilidades<\/b>?<\/span><\/p><br \/><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Atender consultas de clientes relacionadas con compras, pedidos y productos.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Gestionar incidencias relacionadas con pedidos, entregas, devoluciones y otras cuestiones posventa.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Ofrecer soluciones eficaces y personalizadas, asegurando una atenci\u00f3n cercana y profesional.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Realizar el seguimiento de los casos y garantizar una correcta resoluci\u00f3n de las incidencias.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Registrar las interacciones y mantener actualizada la informaci\u00f3n en los sistemas internos.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Contribuir a ofrecer una experiencia de cliente excelente en todos los puntos de contacto.<\/span><\/li><\/ul><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\"><b>\u00bfQu\u00e9 buscamos<\/b>?<\/span><\/p><br \/><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Buenas habilidades de comunicaci\u00f3n y orientaci\u00f3n al cliente.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Espa\u00f1ol y Catal\u00e1n nativo con muy buen nivel de Ingles<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Empat\u00eda, paciencia y capacidad para gestionar incidencias de forma resolutiva.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Actitud proactiva, organizaci\u00f3n y atenci\u00f3n al detalle.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Capacidad para trabajar en equipo en un entorno din\u00e1mico e internacional.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Manejo de herramientas digitales y soltura para trabajar con diferentes canales de atenci\u00f3n.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Disponibilidad para trabajar en turnos rotativos de lunes a domingo.<\/span><\/li><\/ul><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\"><b>\u00bfQu\u00e9 te ofrecemos?<\/b><\/span><\/p><br \/><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Contrato indefinido<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Formaci\u00f3n inicial remunerada de 2 semanas, para que puedas adquirir los conocimientos y herramientas necesarios para desempe\u00f1ar tu funci\u00f3n con confianza.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Jornada de 39 horas semanales, de lunes a domingo, en turnos rotativos dentro de la franja horaria de 9:00 a 23:00 h.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Salario de 19.620\u20ac brutos anuales &#43; bonus de 1.200 \u20ac brutos anuales.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Trabajo presencial en nuestras modernas oficinas con terraza, comodidades y actividades para compartir con el equipo.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Oportunidades de desarrollo y crecimiento profesional dentro de un entorno internacional.<\/span><\/li><\/ul><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">\u00bfTe unes al equipo?<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Si te motiva ayudar a los clientes, disfrutas buscando soluciones y quieres dar el siguiente paso en tu carrera profesional, \u00a1queremos conocerte!<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">\u00a1Inscr\u00edbete ahora y empieza tu pr\u00f3ximo reto profesional en el mundo del fashion retail!<\/span><\/p><br \/><p><i>Ofrecemos igualdad de oportunidades de empleo.\u00a0<\/i><\/p><p><i>Nos comprometemos a ofrecer igualdad de oportunidades laborales a todos los candidatos, y un entorno de trabajo libre de discriminaci\u00f3n y acoso. Todas nuestras pr\u00e1cticas de contrataci\u00f3n se basan en las necesidades empresariales, los requisitos del puesto y las cualificaciones personales, sin tener en cuenta la identidad de g\u00e9nero, la edad, la religi\u00f3n, el origen \u00e9tnico, la situaci\u00f3n familiar o parental o cualquier otra clasificaci\u00f3n protegida por la legislaci\u00f3n nacional aplicable.\u00a0<\/i><\/p><p>R1773849<\/p>\",\"ats_external_id\":\"R1773849\",\"location\":\"Barcelona, 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129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":\"Catalunia\",\"country\":\"Spain\",\"short_description\":\"  \",\"long_description\":\"<p><span style=\\\"color:#0c0c0c\\\">\u00bfTe apasiona la moda y disfrutas ayudando a las personas? \u00a1Esta oportunidad es para ti!<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Buscamos un\/a Customer Support Advisor para incorporarse a una reconocida compa\u00f1\u00eda internacional del sector fashion retail, donde la experiencia del cliente es una prioridad.<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Si tienes habilidades comunicativas, te gusta encontrar soluciones y quieres desarrollar tu carrera en un entorno internacional, \u00a1nos encantar\u00e1 conocerte!<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">\u00bfCu\u00e1l ser\u00e1 tu misi\u00f3n?<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Formar\u00e1s parte del equipo de atenci\u00f3n al cliente, ayudando a los consumidores a resolver sus consultas e incidencias y garantizando una experiencia de compra positiva a trav\u00e9s de diferentes canales de comunicaci\u00f3n: tel\u00e9fono, correo electr\u00f3nico y chat.<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">\u00bfCu\u00e1les ser\u00e1n tus responsabilidades?<\/span><\/p><br \/><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Atender consultas de clientes relacionadas con compras, pedidos y productos.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Gestionar incidencias relacionadas con pedidos, entregas, devoluciones y otras cuestiones posventa.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Ofrecer soluciones eficaces y personalizadas, asegurando una atenci\u00f3n cercana y profesional.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Realizar el seguimiento de los casos y garantizar una correcta resoluci\u00f3n de las incidencias.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Registrar las interacciones y mantener actualizada la informaci\u00f3n en los sistemas internos.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Contribuir a ofrecer una experiencia de cliente excelente en todos los puntos de contacto.<\/span><\/li><\/ul><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">\u00bfQu\u00e9 buscamos?<\/span><\/p><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Buenas habilidades de comunicaci\u00f3n y orientaci\u00f3n al cliente.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Espa\u00f1ol y Gallego nativo con muy buen nivel de Ingles<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Empat\u00eda, paciencia y capacidad para gestionar incidencias de forma resolutiva.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Actitud proactiva, organizaci\u00f3n y atenci\u00f3n al detalle.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Capacidad para trabajar en equipo en un entorno din\u00e1mico e internacional.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Manejo de herramientas digitales y soltura para trabajar con diferentes canales de atenci\u00f3n.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Disponibilidad para trabajar en turnos rotativos de lunes a domingo.<\/span><\/li><\/ul><p style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">\u00bfQu\u00e9 te ofrecemos?<\/span><\/p><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Contrato indefinido<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Formaci\u00f3n inicial remunerada de 2 semanas, para que puedas adquirir los conocimientos y herramientas necesarios para desempe\u00f1ar tu funci\u00f3n con confianza.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Jornada de 39 horas semanales, de lunes a domingo, en turnos rotativos dentro de la franja horaria de 9:00 a 23:00 h.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Salario de 19.620\u20ac brutos anuales &#43; bonus de 1.200 \u20ac brutos anuales.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Trabajo presencial en nuestras modernas oficinas con terraza, comodidades y actividades para compartir con el equipo.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Oportunidades de desarrollo y crecimiento profesional dentro de un entorno internacional.<\/span><\/li><\/ul><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">\u00bfTe unes al equipo?<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Si te motiva ayudar a los clientes, disfrutas buscando soluciones y quieres dar el siguiente paso en tu carrera profesional, \u00a1queremos conocerte!<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">\u00a1Inscr\u00edbete ahora y empieza tu pr\u00f3ximo reto profesional en el mundo del fashion retail!<br \/><br \/>Concentrix is an equal opportunity employer<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">We&#39;re proudly united as one team, one company, globally. 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129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":\"Catalunia\",\"country\":\"Spain\",\"short_description\":\"  \",\"long_description\":\"<p><span style=\\\"color:#0c0c0c\\\">\u00bfTe apasiona la moda y disfrutas ayudando a las personas? \u00a1Esta oportunidad es para ti!<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Buscamos un\/a Customer Support Advisor para incorporarse a una reconocida compa\u00f1\u00eda internacional del sector fashion retail, donde la experiencia del cliente es una prioridad.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Si tienes habilidades comunicativas, te gusta encontrar soluciones y quieres desarrollar tu carrera en un entorno internacional, \u00a1nos encantar\u00e1 conocerte!<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">\u00bfCu\u00e1l ser\u00e1 tu misi\u00f3n?<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Formar\u00e1s parte del equipo de atenci\u00f3n al cliente, ayudando a los consumidores a resolver sus consultas e incidencias y garantizando una experiencia de compra positiva a trav\u00e9s de diferentes canales de comunicaci\u00f3n: tel\u00e9fono, correo electr\u00f3nico y chat.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">\u00bfCu\u00e1les ser\u00e1n tus responsabilidades?<\/span><\/p><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Atender consultas de clientes relacionadas con compras, pedidos y productos.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Gestionar incidencias relacionadas con pedidos, entregas, devoluciones y otras cuestiones posventa.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Ofrecer soluciones eficaces y personalizadas, asegurando una atenci\u00f3n cercana y profesional.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Realizar el seguimiento de los casos y garantizar una correcta resoluci\u00f3n de las incidencias.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Registrar las interacciones y mantener actualizada la informaci\u00f3n en los sistemas internos.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Contribuir a ofrecer una experiencia de cliente excelente en todos los puntos de contacto.<\/span><\/li><\/ul><p style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">\u00bfQu\u00e9 buscamos?<\/span><\/p><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Buenas habilidades de comunicaci\u00f3n y orientaci\u00f3n al cliente.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Espa\u00f1ol y Vasco nativo con muy buen nivel de Ingles<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Empat\u00eda, paciencia y capacidad para gestionar incidencias de forma resolutiva.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Actitud proactiva, organizaci\u00f3n y atenci\u00f3n al detalle.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Capacidad para trabajar en equipo en un entorno din\u00e1mico e internacional.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Manejo de herramientas digitales y soltura para trabajar con diferentes canales de atenci\u00f3n.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Disponibilidad para trabajar en turnos rotativos de lunes a domingo.<\/span><\/li><\/ul><p style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">\u00bfQu\u00e9 te ofrecemos?<\/span><\/p><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Contrato indefinido<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Formaci\u00f3n inicial remunerada de 2 semanas, para que puedas adquirir los conocimientos y herramientas necesarios para desempe\u00f1ar tu funci\u00f3n con confianza.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Jornada de 39 horas semanales, de lunes a domingo, en turnos rotativos dentro de la franja horaria de 9:00 a 23:00 h.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Salario de 19.620\u20ac brutos anuales &#43; bonus de 1.200 \u20ac brutos anuales.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Trabajo presencial en nuestras modernas oficinas con terraza, comodidades y actividades para compartir con el equipo.<\/span><\/li><\/ul><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Oportunidades de desarrollo y crecimiento profesional dentro de un entorno internacional.<\/span><\/li><\/ul><p style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">\u00bfTe unes al equipo?<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">Si te motiva ayudar a los clientes, disfrutas buscando soluciones y quieres dar el siguiente paso en tu carrera profesional, \u00a1queremos conocerte!<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#0c0c0c\\\">\u00a1Inscr\u00edbete ahora y empieza tu pr\u00f3ximo reto profesional en el mundo del fashion retail!<br \/><br \/><\/span>Concentrix is an equal opportunity employer<\/p><p style=\\\"color:!important\\\">We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.<\/p><p><span style=\\\"font-size:inherit\\\">R1773842<\/span><\/p>\",\"ats_external_id\":\"R1773842\",\"location\":\"Barcelona, Catalunia\",\"job_type\":\"full_time\",\"salary\":\"1635.33\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-22T16:47:54.301+02:00\",\"created_at\":\"2026-10-19T18:03:49.457+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjI2?\",\"apply_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjI2\/apply?\",\"head_count\":\"300\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":\"\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"organization_reference_id\":\"WES05\"},\"location\":{\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"country\":{\"wid\":\"bd34c524a6a04ae6915f5d96fa086199\",\"iso2\":\"ES\",\"iso3\":\"ESP\",\"descriptor\":\"Spain\",\"iso_numeric\":\"724\"},\"postal_code\":\"8020\",\"primary_location\":{\"id\":\"ES-BAR-SELVA-01\",\"wid\":\"e3ece62c945d101d479c643715ac0000\",\"descriptor\":\"ESP Barcelona - 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Mercado Gallego o Euskera -  Presencial -  AD03\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":\"Catalunya\",\"country\":\"Spain\",\"short_description\":\" .\",\"long_description\":\"<p><b>Experimenta una carrera que redefine reglas del juego\u00a0<\/b><\/p><br \/><p>\u00bfListo para dar el siguiente gran paso? Somos el l\u00edder mundial en tecnolog\u00eda y servicios que impulsa a las marcas del futuro. Ayudamos a marcas conocidas -las que utilizas d\u00eda a d\u00eda- a mejorar sus negocios con tecnolog\u00eda y soluciones integradas, en m\u00e1s de 70 pa\u00edses.\u00a0<\/p><br \/><p>Si buscas crecer, como <b>Asesor de Servicio al Cliente en Barcelona (presencial)<\/b>, formar\u00e1s parte de nuestro equipo innovador, quienes impulsan las marcas del futuro en tecnolog\u00eda, finanzas, viajes, moda, sanidad y mucho m\u00e1s.\u00a0<\/p><br \/><p><b>Crecimiento profesional y desarrollo personal\u00a0<\/b><\/p><br \/><p>Esta es una gran oportunidad para experimentar el poder del futuro y desarrollar \u00abamigos para toda la vida\u00bb al mismo tiempo. Te daremos toda la formaci\u00f3n, las tecnolog\u00edas m\u00e1s avanzadas y el apoyo continuo que necesitar\u00e1 para triunfar.\u00a0<\/p><br \/><p><b>Lo que har\u00e1s en este puesto\u00a0<\/b><\/p><br \/><p>En todo lo que hacemos, creemos en hacer lo correcto por y para las personas: nuestros clientes, sus clientes, nuestra gente, nuestra comunidad y nuestro planeta.\u00a0<\/p><br \/><p>Como A<b>sesor de Servicio al Cliente <\/b>en nuestro equipo, deber\u00e1s:\u00a0<\/p><br \/><p>- Atender a los clientes aplicando los argumentos y directrices establecidos \u00a0<br \/>- Interactuar por diversos canales (tel\u00e9fono, correo, chat, formulario de contacto etc\u2026) con clientes y usuarios de los diferentes portales en las unidades de negocio del cliente \u00a0<br \/>- Responder a las preguntas y\/o resolver los problemas de los clientes r\u00e1pidamente cumpliendo los KPI establecidos y acordados con su supervisor \u00a0<br \/>- Conocer y estar actualizado sobre nuestros productos, servicios y pol\u00edticas de usuarios\/clientes para que pueda dar una respuesta correcta en todo momento a las preguntas de los clientes \u00a0<br \/>- Procesar pedidos, formularios y \/o peticiones seg\u00fan sea necesario en su puesto\u00a0\u00a0<\/p><br \/><p><b>Tus competencias\u00a0<\/b><\/p><br \/><p>Acogemos con los brazos abiertos a quienes cambian las reglas del juego, personas de or\u00edgenes diversos, curiosas y dispuestas a aprender. Tu talento natural para ayudar a los dem\u00e1s e ir un paso m\u00e1s all\u00e1 del WOW para nuestros clientes encajar\u00e1 perfectamente con lo que hacemos y lo que somos.\u00a0<\/p><br \/><p>Formaremos un buen equipo si t\u00fa tienes:\u00a0<\/p><p>- Un nivel nativo o proficiente de Espa\u00f1ol\u00a0&#43; gallego o euskera<br \/>- Capacidad de resoluci\u00f3n, organizaci\u00f3n y estructura y eficacia en respuesta a imprevistos \u00a0<br \/>- Facilidad de comunicaci\u00f3n a todo nivel, relaci\u00f3n interna y externas \u00a0<br \/>- Sensibilidad a los requerimientos del servicio y a las necesidades de los clientes \u00a0<br \/>- Orientaci\u00f3n a cliente y resultados \u00a0<br \/>- Habilidad para trabajar con sistemas inform\u00e1ticos variados \u00a0<br \/>- Mantener una actitud positiva, emp\u00e1tica y profesional hacia los clientes y\/o en todo momento \u00a0<br \/>- Experiencia previa con centralitas, CRMs como 365 Dynamics, ERP como Navision u otros conocimientos en herramientas usuales en atenci\u00f3n al cliente, ser\u00e1n valoradas\u00a0\u00a0 \u00a0<br \/>\u00a0<\/p><p>\u00bfNo cumples todos los requisitos? Nos dedicamos a crear un lugar de trabajo diverso, inclusivo y aut\u00e9ntico en el que todos puedan aprender y desarrollarse profesionalmente. Si crees que no cumples con todos los requisitos de la descripci\u00f3n del puesto, te animamos a que presentes tu candidatura. Haremos todo lo posible por encontrar el puesto adecuado para ti, ya sea \u00e9ste o un puesto futuro.\u00a0<\/p><br \/><p><b>Lo que ofrecemos\u00a0<\/b><\/p><br \/><p>Desafiamos las convenciones para ofrecer resultados inimaginables creando experiencias de cliente que superan el WOW. Por eso, invertimos significativamente en nuestro personal, infraestructura y capacidades para garantizar el \u00e9xito a largo plazo de nuestros equipos, nuestros clientes y de TI.\u00a0<\/p><p>En este puesto, ofrecemos beneficios que te ayudaran a apoyar tu estilo de vida \u00fanico:\u00a0<\/p><br \/><p>- Contrato\u00a0indefinido de 39h con horario rotativo de lunes a domingo de 11:00 a 20:00<br \/>- Oficina en una ubicaci\u00f3n excelente en Barcelona \u00a0<br \/>- Salario: 18.710,98  euros brutos &#43; hasta 1.200 euros brutos en bonus al a\u00f1o \u00a0<br \/>- Formaci\u00f3n completa y remunerada, sobre la empresa y el proyecto en el que trabajar\u00e1s \u00a0<br \/>- Programa de desarrollo profesional y cursos especializados\u00a0\u00a0\u00a0<\/p><br \/><p><b>Experimenta tu mejor versi\u00f3n\u00a0<\/b><\/p><p>En Concentrix, invertimos en quienes cambian las reglas del juego porque sabemos que cuando nuestra gente prospera, nuestros clientes y sus clientes prosperan.\u00a0<\/p><p>Si todo esto suena como el siguiente paso perfecto en tu carrera profesional, queremos saber de ti. Aplica hoy mismo y descubre por qu\u00e9 m\u00e1s de 440.000 game-changers alrededor del mundo consideran a Concentrix su \u00abempleador preferido\u00bb.\u00a0<\/p><br \/><p><i>Ofrecemos igualdad de oportunidades de empleo\u00a0\u00a0<\/i><\/p><p><i>Nos comprometemos a ofrecer igualdad de oportunidades laborales a todos los candidatos, y un entorno de trabajo libre de discriminaci\u00f3n y acoso. Todas nuestras pr\u00e1cticas de contrataci\u00f3n se basan en las necesidades empresariales, los requisitos del puesto y las cualificaciones personales, sin tener en cuenta la identidad de g\u00e9nero, la edad, la religi\u00f3n, el origen \u00e9tnico, la situaci\u00f3n familiar o parental o cualquier otra clasificaci\u00f3n protegida por la legislaci\u00f3n nacional aplicable.\u00a0<\/i><\/p><p>R1761953<\/p>\",\"ats_external_id\":\"R1773798\",\"location\":\"Barcelona, Catalunya\",\"job_type\":\"full_time\",\"salary\":\"1559.25\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-28T00:59:18.266+01:00\",\"created_at\":\"2026-10-19T16:08:03.924+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjI0?\",\"apply_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjI0\/apply?\",\"head_count\":\"300\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"organization_reference_id\":\"WES05\"},\"location\":{\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"country\":{\"wid\":\"bd34c524a6a04ae6915f5d96fa086199\",\"iso2\":\"ES\",\"iso3\":\"ESP\",\"descriptor\":\"Spain\",\"iso_numeric\":\"724\"},\"postal_code\":\"8020\",\"primary_location\":{\"id\":\"ES-BAR-SELVA-01\",\"wid\":\"e3ece62c945d101d479c643715ac0000\",\"descriptor\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\"}},\"languages\":[\"Spanish\",\"Galician\"],\"recruiter\":{\"email\":{\"address\":\"carlota.albert@concentrix.com\"},\"first_name\":\"Albert Rosario, Carlota\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"103362408\",\"wid\":\"e7d9845c57a9101fa6acd0d0293a0000\",\"descriptor\":\"Carlota Albert Rosario (103362408)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0570\",\"descriptor\":\"Advisor I, Customer Service\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-391709\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ESP-Barcelona---C-de-la-Selva-de-Mar-129\/Asesor-de-Servicio-al-cliente---Mercado-Gallego-o-Euskera----Presencial----AD03_R1773798\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ESP-Barcelona---C-de-la-Selva-de-Mar-129\/Asesor-de-Servicio-al-cliente---Mercado-Gallego-o-Euskera----Presencial----AD03_R1773798\/apply\",\"job_requisition_id\":\"R1773798\"}],\"organizations\":[{\"wid\":\"3597a8640c3d101ef835aa336c940000\",\"descriptor\":\"W0ZPIK P_Sbt_Spain_Adevinta\",\"reference_id\":\"W0ZPIK\",\"custom_reference_id\":\"W0ZPIK\",\"company_reference_id\":null},{\"wid\":\"80767babee88101ee97f362833910000\",\"descriptor\":\"21955 - Adevinta - WHSBTSPAIN339\",\"reference_id\":\"WHSBTSPAIN339\",\"custom_reference_id\":\"WHSBTSPAIN339\",\"company_reference_id\":null},{\"wid\":\"f9af6d726098012800e86f183c06bbbd\",\"descriptor\":\"COGS (SITE) Production Agent Direct\",\"reference_id\":\"PRODUCAGENT-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"custom_reference_id\":null,\"company_reference_id\":\"WES05\"}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"abel.fernandez1@concentrix.com\"},\"first_name\":\"Abel Fernandez Caballero (102541489)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1773798\",\"wid\":\"8a186958fae310388e045ac44bfe0000\",\"descriptor\":\"Asesor de Servicio al cliente - 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International Tech Park Chennai Radial Road\",\"address\":\"IND Chennai - International Tech Park Chennai Radial Road\",\"city\":\"Chennai\",\"state\":\"Tamil N\u0101du\",\"postal_code\":\"600117\",\"region\":null,\"country\":\"India\",\"short_description\":\"The Sr Advisor I, Technical Support provides the most advanced technical support to client customers. This position responds to escalated and unresolved calls from other technical support advisors.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><ul><li>Provides the most technical advanced support by handling complex customer cases, while under minimal supervision<\/li><li>Respond to escalated and unresolved calls, and questions from less experienced Technical Support Advisors<\/li><li>Identify, investigate, research and provide resolution on user questions and problems; including hardware, software, networking, or other designated client products<\/li><li>Extensive knowledge of the organization, products, and\/or services is required<\/li><li>Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed<\/li><li>Solve problems that are generally unstructured and require extensive use of conceptual thinking skills<\/li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019)<\/li><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/li><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/li><li>Clarify customer requirements; probe for understanding<\/li><li>Prepare complete and accurate work including appropriately notating accounts as required<\/li><li>Participate in activities designed to improve customer satisfaction and business performance<\/li><li>Provide a high level of technical support via telephone and\/or other electronic mediums for a major product category up to 5% of assigned shift, provide guidance to Support Professional in problem solving and using resources up to 5% assigned to shift<\/li><li>Coach and train support professionals in technical skills, customer service, and applicable processes, assist with support professional technical development by evaluating the performance and providing appropriate feedback, act as an escalation point in the absence of a team leader<\/li><li>Provide reporting analysis as necessary<\/li><\/ul><p>\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0<\/h2><ul><li>Associate\u2019s Degree in related technical discipline with three to five years of related technical experience preferred<\/li><li>Achieve and maintain recognized and applicable technical certification(s)<\/li><li>Senior level technical knowledge (i.e. hardware, software, networking, data storage, troubleshooting, repair and sales)<\/li><li>Advanced knowledge of client technical systems<\/li><li>Courteous with strong customer service orientation<\/li><li>Ability to effectively communicate, both written and verbally<\/li><li>Ability to learn including strong problem solving skills<\/li><li>Dependable with proficient attention to detail<\/li><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly<\/li><li>Ability to work as a team member, as well as independently with minimal supervision<\/li><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner<\/li><li>Able to rotate shifts, as needed<\/li><li>Based on location and\/or program, additional experience\/skills may be required<\/li><\/ul><p>\u00a0\u00a0\u00a0<\/p><h2>Career Framework Role\u00a0<\/h2><p>Works autonomously within established procedures and practices; seeks guidance in the more complex aspects of the process (extensive latitude for independent judgment).\u00a0 Does not have any outstanding disciplinary, attendance or performance issues.\u00a0 Analyzes process-related problems and suggest possible solutions.\u00a0 Guides and trains junior team member and facilitates their work.\u00a0 Demonstrates mastery of required behaviors\/competencies such as the ability to teach\/coach other agents and\/or support the program by performing data analysis work.\u00a0 Client feedback must be favorable for progression to this level.\u00a0 Opportunity to progress here is dependent on business needs.\u00a0 Call handling tasks may be required as business needs dictate.\u00a0\u00a0<\/p><p><\/p><h2>Supplemental Geographical Information<\/h2><p>RECRUITER ENTER THE APPLICABLE LANGUAGE:<\/p><p>PHILIPPINES\u00a0\u00a0<\/p><p>\u2022 Minimum of two years of college education in related technical discipline with at least 12 to 18 months of call center experience or equivalent<\/p><p>\u2022 Ability to learn client technical systems<\/p><p>\u2022 Ability to think clearly and can explain complex issues effectively, both written and verbally<\/p><p>\u2022 Can train others<\/p><p>\u00a0\u00a0\u00a0<\/p><p>UNITED STATES<\/p><p>\u2022 Adaptability to continuous learning\/education and strong problem solving skills\u00a0\u00a0<\/p><p>\u00a0\u00a0\u00a0<\/p><p>INDIA\u00a0\u00a0<\/p><p>\u2022 SME in the product with effective coaching and mentoring skills. Is able to add value to the program by identifying improvement area<\/p><p>\u2022 Able to add value to the program by identifying improvement areas<\/p><p>\u2022 Ability to effectively communicate, both written and verbally\u00a0<\/p><p>\u2022 Listen attentively to customer needs and concerns; demonstrate empathy<\/p><p>\u2022 Clarify customer requirements; probe for and confirm understanding of requirements or problem<\/p><p>\u2022 Confirm customer understanding of the solution and provide additional customer education as needed<\/p><p>\u2022 Ability to learn including strong problem solving skills<\/p><p>\u2022 Demonstrate strong probing and problem solving skills<\/p><p>\u2022 Should be able to handle complex queries\u00a0\u00a0<\/p><p>\u2022 Should be able to resolve customer queries independently<\/p><p>\u00a0\u00a0\u00a0<\/p><h2><b>Disclaimer\u00a0\u00a0 <\/b><\/h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/p>\",\"ats_external_id\":\"R1773630\",\"location\":\"Chennai, Tamil N\u0101du\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"annually\",\"salary_currency\":\"INR\",\"updated_at\":\"2026-10-30T00:08:15.740+08:00\",\"created_at\":\"2026-10-19T16:04:44.118+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrixglobaladvisor.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80NDc2NA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Chennai---International-Tech-Park-Chennai-Radial-Road\/Sr-Advisor-I--Technical-Support_R1773630\/apply\",\"head_count\":\"15\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"740544c0a47f01b43141b676c10f2638\",\"descriptor\":\"Concentrix Technologies (India) Private Limited\",\"reference_id\":\"CIND\",\"organization_reference_id\":\"CIND\"},\"location\":{\"city\":\"Chennai\",\"state\":\"Tamil N\u0101du\",\"country\":{\"wid\":\"c4f78be1a8f14da0ab49ce1162348a5e\",\"iso2\":\"IN\",\"iso3\":\"IND\",\"descriptor\":\"India\",\"iso_numeric\":\"356\"},\"postal_code\":\"600117\",\"primary_location\":{\"id\":\"IN-CHE-ITPC-01\",\"wid\":\"293dbd51ecfc103ba0b53d8e19450000\",\"descriptor\":\"IND Chennai - 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Bilingual R1773736\",\"campaign_type\":\"job_application\",\"job_title\":\"Fashion Support Consultant (English-speaking) \u2013 Onsite - MX01\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":\"Catalu\u00f1a\",\"country\":\"Spain\",\"short_description\":\" \",\"long_description\":\"<p><b>Experience the power of a game - changing career\u00a0<\/b><\/p><br \/><p>Are you looking for what\u2019s next? We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0<\/p><br \/><p>If you\u2019re looking to grow and be inspired, as a\u00a0<b>Fashion Support Consultant<\/b>\u00a0<b>in Barcelona (onsite),<\/b>\u00a0you will be part of our team of game-changers who are powering the brands of the future in fashion.\u00a0<\/p><br \/><p><b>Career growth and personal development\u00a0<\/b><\/p><br \/><p>We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed. At Concentrix, there\u2019s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.\u00a0<\/p><br \/><p><b>What you will do in this role\u00a0<\/b><\/p><br \/><p>As a<b>\u00a0Fashion Support Consultant <\/b>on our team, you will:\u00a0<\/p><p>- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users\u2019 demands.<br \/>- Log call details onto call management systems and provide response and resolution within SLA.<br \/>- Maintain service and product knowledge and expertise associated with applications specific to individual customers.<br \/>- Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.<br \/>- Understand and comply with administrative duties\u00a0<\/p><br \/><p><b>\u00a0Your qualifications\u00a0\u00a0<\/b><\/p><br \/><p>We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\u00a0\u00a0\u00a0<\/p><br \/><p><b>\u00a0Concentrix\u00a0is a great match if you:\u00a0<\/b><\/p><br \/><p>- Are proficient or bilingual in English<br \/>- Have customer care skills \u2013 ability to listen to and understand the customers\u2019 need<br \/>- Can take ownership of, and progress calls to resolution or to escalate call to resolution<br \/>- Have Working knowledge of IT Platform, equipment, and applications such as Windows\/MS Office\u00a0<\/p><br \/><p><b>It will be a\u00a0plus if you have:\u00a0<\/b><\/p><p>- Sales experience\u00a0\u00a0<\/p><br \/><p>If you feel you don\u2019t check every box, we encourage you to apply anyway. We&#39;ll do our best to match you with the right job, whether it\u2019s this or another role.\u00a0<\/p><br \/><p><b>What\u2019s in it for you\u00a0<\/b><\/p><br \/><p>In this role, we offer benefits that help you support your <b>unique lifestyle:\u00a0<\/b><\/p><p>- Full-time 39 hours\/week fixed term contract: Monday to Friday, from 09:00 - 18:00<br \/>- Salary 19,623 euros gross\/year &#43; up to 1,200 euros gross\/year in bonus<br \/>- Great office location in Barcelona<br \/>- Full paid training on the company and the project you&#39;ll be working on<br \/>- Career development programs, specialized courses, and language classes\u00a0\u00a0<\/p><br \/><p><b>Experience the best version of you!\u00a0<\/b><\/p><br \/><p>At\u00a0<b>Concentrix<\/b>, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u00a0<\/p><br \/><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d\u00a0\u00a0<\/p><br \/><p><i>Concentrix is an equal opportunity employer\u00a0<\/i><\/p><p><i>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.\u00a0<\/i><\/p><p>R1773736<\/p>\",\"ats_external_id\":\"R1773736\",\"location\":\"Barcelona, Catalu\u00f1a\",\"job_type\":\"full_time\",\"salary\":\"1635.33\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-30T00:59:12.002+01:00\",\"created_at\":\"2026-10-19T14:08:49.649+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjIz?\",\"apply_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjIz\/apply?\",\"head_count\":\"300\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"organization_reference_id\":\"WES05\"},\"location\":{\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"country\":{\"wid\":\"bd34c524a6a04ae6915f5d96fa086199\",\"iso2\":\"ES\",\"iso3\":\"ESP\",\"descriptor\":\"Spain\",\"iso_numeric\":\"724\"},\"postal_code\":\"8020\",\"primary_location\":{\"id\":\"ES-BAR-SELVA-01\",\"wid\":\"e3ece62c945d101d479c643715ac0000\",\"descriptor\":\"ESP Barcelona - 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C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":null,\"country\":\"Spain\",\"short_description\":\" \",\"long_description\":\"<br \/><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">Experience the power of a game - changing career<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><br \/><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Are you looking for what\u2019s next? We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0<\/span><\/span><\/p><br \/><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">If you\u2019re looking to grow and be inspired, as a <\/span><b><span style=\\\"font-size:inherit\\\">Fashion Support Consultant in Barcelona (On-site),<\/span><\/b><span style=\\\"font-size:inherit\\\"> you will be part of our team of game-changers who are powering the brands of the future in fashion.\u00a0<\/span><\/span><\/p><br \/><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">Career growth and personal development<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><br \/><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed. At Concentrix, there\u2019s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.\u00a0<\/span><\/span><\/p><br \/><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">What you will do in this role<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><br \/><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">As a <\/span><b><span style=\\\"font-size:inherit\\\">Fashion Support Consultant<\/span><\/b><span style=\\\"font-size:inherit\\\"> on our team, you will:\u00a0<\/span><\/span><\/p><br \/><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users\u2019 demands.\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Log call details onto call management systems and provide response and resolution within SLA.\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Maintain service and product knowledge and expertise associated with applications specific to individual customers.\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Understand and comply with administrative duties\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">Your qualifications\u00a0<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><br \/><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\u00a0\u00a0\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Concentrix is a great match if you:\u00a0<\/span><\/span><\/p><br \/><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Are proficient or bilingual in French with an advanced level of English<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Have customer care skills \u2013 ability to listen to and understand the customers\u2019 need\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Can take ownership of, and progress calls to resolution or to escalate call to resolution\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Have Working knowledge of IT Platform, equipment, and applications such as Windows\/MS Office\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">It will be a plus if you have:\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Sales experience\u00a0\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">If you feel you don\u2019t check every box, we encourage you to apply anyway. We&#39;ll do our best to match you with the right job, whether it\u2019s this or another role.\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">What\u2019s in it for you<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><br \/><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Full-time 39 hours\/week temporary contract: Monday to Friday 9:00 - 18:00<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Salary <\/span><\/span>19.623,94<span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\"> euros gross\/year &#43; up to 1.200 euros gross\/year in bonus\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Good location in Barcelona<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Bring-a-friend (referral) bonus opportunities\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Full paid training on the company and the project you&#39;ll be working on\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Career development programs, specialized courses,\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">Experience the best version of you!<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><br \/><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/span><b><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><br \/><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">Concentrix is an equal opportunity employer<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><i><span style=\\\"font-size:inherit\\\">We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.<\/span><\/i><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p>R1773722<\/p>\",\"ats_external_id\":\"R1773722\",\"location\":\"Barcelona, Barcelona\",\"job_type\":\"full_time\",\"salary\":\"1635.33\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-26T18:51:40.437+01:00\",\"created_at\":\"2026-10-19T14:08:49.257+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjIy?\",\"apply_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjIy\/apply?\",\"head_count\":\"300\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"organization_reference_id\":\"WES05\"},\"location\":{\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"country\":{\"wid\":\"bd34c524a6a04ae6915f5d96fa086199\",\"iso2\":\"ES\",\"iso3\":\"ESP\",\"descriptor\":\"Spain\",\"iso_numeric\":\"724\"},\"postal_code\":\"8020\",\"primary_location\":{\"id\":\"ES-BAR-SELVA-01\",\"wid\":\"e3ece62c945d101d479c643715ac0000\",\"descriptor\":\"ESP Barcelona - 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Maxmara - WHSBTSPAIN150\",\"reference_id\":\"WHSBTSPAIN150\",\"custom_reference_id\":\"WHSBTSPAIN150\",\"company_reference_id\":null},{\"wid\":\"f9af6d726098012800e86f183c06bbbd\",\"descriptor\":\"COGS (SITE) Production Agent Direct\",\"reference_id\":\"PRODUCAGENT-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"custom_reference_id\":null,\"company_reference_id\":\"WES05\"},{\"wid\":\"35ad68c732c0101fc4fa4eef9b8b0000\",\"descriptor\":\"W0ZOUL P_Sbt_Spain_Maxmara\",\"reference_id\":\"W0ZOUL\",\"custom_reference_id\":\"W0ZOUL\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"carolina.barbosa@concentrix.com\"},\"first_name\":\"Carolina Barbosa (102539317)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1773722\",\"wid\":\"bdcecbf5fd1a103886286f412aad0000\",\"descriptor\":\"Fashion Support Consultant (French-speaking) - On-site MX02\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"External\",\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"concentrix-spain\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"0\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"1537\",\"campaign_id\":\"1220\",\"campaign_title\":\"Advisor I, Customer Service - Bilingual R1773658\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Service Representative (Danish speaking) - Remote - JE01\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":\"Catalu\u00f1a\",\"country\":\"Spain\",\"short_description\":\" .\",\"long_description\":\"<p><b>Step into a Game-Changing Career<\/b><\/p><br \/><p>Ready to join an innovative and fast-growing team? We\u2019re a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world\u2019s most recognized brands \u2014 the ones you use every day \u2014 helping them grow through technology and integrated solutions<br \/>If you&#39;re looking to grow and be inspired, as a<b> Customer Service Representative in Barcelona (Remote)<\/b>, you will be part of our team of game-changers who are powering the brands of the future in the coffee industry.<\/p><p><br \/><b>Career Growth and Personal Development<\/b><\/p><br \/><p>This is your chance to grow, learn, and build meaningful connections. We provide comprehensive training, access to the latest tools, and continuous support to help you succeed and progress in your career.\u00a0<\/p><p><b><br \/><\/b><\/p><p><b>What You Will Do in This Role<\/b><\/p><br \/><p>At the heart of everything we do is a commitment to people \u2014 our clients, their customers, our teams, our community, and our planet.<\/p><br \/><p><b>As a Customer Service Representative, you will:<\/b><\/p><br \/><p>\u00a0\u00a0 \u00a0\u00b7 Provide with accurate information to our customer.<br \/>\u00a0\u00a0 \u00a0\u00b7 Logging and follow up of correct and Valid Orders or requests.<br \/>\u00a0\u00a0 \u00a0\u00b7 Delivery of high caliber Customer Service on Post-Sales requisitions (Logistics, warranties, refunds\u2026)<br \/>\u00a0\u00a0 \u00a0\u00b7 Capturing of all required data elements in CRM as required by client\u2019s training, policies and procedures.<\/p><p><b><br \/><\/b><\/p><p><b>Your Qualifications<\/b><\/p><p><br \/><br \/><\/p><p>Requirements\u00a0<br \/>\u00a0<br \/>\u2022 Are proficient or bilingual in Danish &#43; advanced English<br \/>\u2022 Excellent communication skills in a variety of customer facing situations. \u00a0<br \/>\u2022 Good team player with drive for success. \u00a0<br \/>\u2022 Previous experience in similar position is a plus.<\/p><p><br \/>W<b>hat\u2019s in It for You<\/b><\/p><br \/><p>We go beyond expectations by creating experiences that truly stand out. That\u2019s why we invest in our people, technology, and future \u2014 including yours.<\/p><p>In this role, you\u2019ll benefit from:<\/p><br \/><p>\u00a0\u00a0 \u00a0\u2022 Full-time (39 hours\/week) fixed term  contract, Monday to Friday (09:00\u201318:00)<br \/>\u00a0\u00a0 \u00a0\u2022 Salary of \u20ac19,623.94 gross\/year &#43; up to \u20ac1,500 gross\/year in bonus<br \/>\u00a0\u00a0 \u00a0\u2022 Remote from anywhere in Spain<br \/>\u00a0\u00a0 \u00a0\u2022 Referral bonus opportunities<br \/>\u00a0\u00a0 \u00a0\u2022 Fully paid training on the company and your project<br \/>\u00a0\u00a0 \u00a0\u2022 Career development programs and specialized courses<br \/>\u00a0\u00a0 \u00a0<b><br \/>Be Your Best Version<\/b><\/p><p>At Concentrix, we invest in our people because we know that when you thrive, our clients and their customers do too.<br \/>If this sounds like the next step in your career, we\u2019d love to hear from you. Apply today and discover why over 440,000 game-changers worldwide choose Concentrix as their employer of choice.<\/p><p>Concentrix is an equal opportunity employer\u00a0<br \/>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. 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(Swedish speaking) - Hybrid - High Tech - HT02\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":\"Catalu\u00f1a\",\"country\":\"Spain\",\"short_description\":\" .\",\"long_description\":\"<p><span style=\\\"color:#000000\\\"><b>Experience the power of a game-changing career\u00a0<\/b><\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">Are you passionate about sales, technology and business growth? Do you enjoy identifying new opportunities, building relationships and helping businesses find the right solutions?\u00a0<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">At Concentrix, we are looking for a<b> Lead Growth Representative<\/b> to support\u00a0one of our projects, driving lead conversion, partner engagement and new business opportunities across the SMB segment.\u00a0<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">In this role, you will work closely with partners, channel managers and sales teams to qualify opportunities, engage potential customers and accelerate the sales process. You&#39;ll combine proactive outreach, data-driven sales strategies and relationship building to help drive business growth.\u00a0<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><b>What you will do in this role\u00a0<\/b><\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">- Drive lead conversion and partner growth: Qualify and follow up on marketing-generated and partner-led opportunities, collaborate with partners and\u00a0 channel managers, and ensure opportunities progress efficiently through the sales pipeline.\u00a0<br \/>- Generate new business opportunities: Conduct proactive outreach through phone, email and LinkedIn to identify potential customers across the SMB and unattended customer segments. Research accounts, understand customer needs and communicate the value of\u00a0the\u00a0products and solutions.\u00a0<br \/>- Execute sales campaigns: Support targeted outbound campaigns, new product initiatives and regional sales strategies, working with country sales and channel teams to develop sales plans and re-engage stalled opportunities.\u00a0<br \/>- Manage CRM and sales performance: Maintain accurate and up-to-date records in Salesforce or similar CRM systems, monitor lead aging and conversion metrics, and ensure smooth handovers to account managers and inside sales teams.\u00a0<br \/>- Collaborate and continuously improve: Provide feedback on lead quality, identify opportunities to improve sales workflows and partner engagement, and follow up on outstanding opportunities to support faster sales cycles.\u00a0<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><b>Your qualifications\u00a0<\/b><\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">- Fluent or bilingual in Swedish plus advanced English\u00a0<br \/>- 1\u20133 years of experience in lead generation, sales development or inside sales, preferably in a B2B, high-tech or SaaS environment.\u00a0<br \/>- Proven experience in lead generation, cold calling and delivering sales pitches, with a strong focus on achieving or exceeding targets.\u00a0<br \/>- Excellent verbal communication, interpersonal and phone sales skills, with confidence engaging potential customers and business partners.\u00a0<br \/>- A strong interest in technology and the ability to explain product benefits in terms of customer needs; knowledge of the SMB market is a plus.\u00a0<br \/>- Experience with Salesforce or similar CRM platforms; familiarity with outreach tools such as Outreach or Salesloft is an advantage.\u00a0<br \/>- Strong analytical and organisational skills, including pipeline management, prioritisation and time management.\u00a0<br \/>- A proactive, goal-oriented and collaborative mindset, with the ability to adapt to a fast-paced, changing environment.\u00a0<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><b>What&#39;s in it for you?\u00a0<\/b><\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">- Full-time position: 39 hours per week, rotative Monday to Saturdayfrom 9:00 to 20:00\u00a0<br \/>- Salary base of 25.000 euros gross \/year plus up to 5.000 euros gross \/year plus private medical insurance\u00a0<br \/>- Training and development opportunities to help you grow your career.\u00a0<br \/>- Multicultural and dynamic work environment with colleagues from around the world.\u00a0<br \/>- Career growth opportunities within Concentrix.\u00a0<br \/>- Employee discounts on a wide range of products and services.\u00a0<br \/>- Wellbeing initiatives and access to resources to support your physical and mental health.\u00a0<br \/>- Modern office environment with a collaborative and supportive culture.\u00a0<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">Experience the best version of you\u00a0<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">At Concentrix, we believe that our people are at the heart of everything we do. We create an environment where you can develop your skills, take on new challenges and grow your career.\u00a0<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">If you&#39;re ready to take the next step in your sales career and help businesses discover the right technology solutions, we&#39;d love to hear from you!\u00a0<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><i>Concentrix is an equal opportunity employer\u00a0\u00a0<\/i>\u00a0<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><i>\u00a0<\/i>\u00a0<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><i>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. 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We&rsquo;re a global technology and services leader that powers the brands of the future. We help well-known brands &mdash; the ones you use every day &mdash; improve their businesses with technology and integrated solutions, in over 70 countries. And we&rsquo;re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.<\/p>\\n<p>If you&rsquo;re looking to grow and be inspired, as a&nbsp;<strong>Senior O2C Specialist in Porto, Portugal (On-Site)<\/strong>, you will ensure that performance goals are met across all operations. And that we fulfil client expectations related to operational excellence: high targets regarding quality, efficiency &amp; customer journey improvement.<\/p>\\n<p><strong>Career growth and personal development<\/strong><\/p>\\n<p>We&rsquo;ll give you all the training, cutting-edge technologies, and the continuing support you&rsquo;ll need to succeed. At Concentrix, there&rsquo;s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! 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Du entwickelst eigenverantwortlich neue Gesch\u00e4ftsm\u00f6glichkeiten im Bereich Forderungsmanagement, Inkasso und Business Process Outsourcing (BPO) und begleitest Kunden von der ersten Bedarfsanalyse bis zur Entwicklung passgenauer L\u00f6sungskonzepte. Dabei arbeitest du eng mit unseren Key Account Managern zusammen, \u00fcbernimmst jedoch die fachliche Verantwortung f\u00fcr dein Marktsegment und treibst dessen Wachstum aktiv voran. <\/p><br \/><p>Werde Teil eines erfahrenen Teams und gestalte die Zukunft moderner Forderungsmanagement-Services aktiv mit! <\/p><br \/><p>Und zwar mit folgenden Rahmenbedingungen: <\/p><p>Start ab sofort | Vollzeit | Standort Deutschland \u2013 100 % Homeoffice m\u00f6glich | Deutsch (C2) &amp; Englisch (C1) | unbefristet <\/p><br \/><p><b>Deine Aufgaben<\/b><\/p><p>Als Senior Business Development Manager (w\/m\/d) Forderungsmanagement &amp; Collections in unserem Team wirst du: <\/p><ul><li>Unsere Bestandskunden bei der Weiterentwicklung ihrer Prozesse im Bereich <b>Forderungsmanagement<\/b>, <b>Inkasso (Debt Collection)<\/b> und <b>Debitorenmanagement<\/b> beraten.<\/li><li>Als fachlicher Ansprechpartner f\u00fcr komplexe Fragestellungen rund um <b>Collections<\/b>, <b>Mahnwesen<\/b>, <b>Forderungsmanagement<\/b> und <b>Outsourcing-L\u00f6sungen<\/b> fungieren.<\/li><li>Eigenverantwortlich <b>Gesch\u00e4ftspotenziale<\/b> im Bereich <b>Forderungsmanagement &amp; Collections<\/b> identifizieren, entwickeln und Kunden bei der Einf\u00fchrung neuer Services, Prozesse und <b>Outsourcing-L\u00f6sungen<\/b> beraten.<\/li><li>Kundenanforderungen analysieren und diese gemeinsam mit unseren <b>Delivery- und Operations-Teams<\/b> in passgenaue <b>BPO-L\u00f6sungen<\/b> \u00fcbersetzen.<\/li><li><b>Ausschreibungen<\/b>, <b>Angebotsprozesse<\/b>, <b>Business Cases<\/b> und <b>Solution Designs<\/b> fachlich begleiten.<\/li><li>Als Sparringspartner auf <b>Management-Ebene<\/b> nachhaltige und vertrauensvolle <b>Kundenbeziehungen<\/b> aufbauen und weiterentwickeln.<\/li><li><b>Markttrends<\/b> und <b>regulatorische Entwicklungen<\/b> im Bereich Forderungsmanagement beobachten und daraus Impulse f\u00fcr innovative L\u00f6sungen ableiten.<\/li><li>Eng mit internen Experten aus <b>Operations<\/b>, <b>Delivery<\/b> und <b>Transformation<\/b> zusammenarbeiten, um eine erfolgreiche Umsetzung kundenspezifischer L\u00f6sungen sicherzustellen.<\/li><\/ul><br \/><p><b>Dein Profil<\/b><\/p><p>Concentrix passt perfekt zu dir, wenn du:<\/p><ul><li>\u00dcber mehrj\u00e4hrige Berufserfahrung im <b>Forderungsmanagement<\/b>, <b>Inkasso<\/b>, <b>Collections<\/b>, <b>Accounts Receivable Management (ARM)<\/b> oder <b>Credit Management<\/b> verf\u00fcgst.<\/li><li>Idealerweise bereits bei einem <b>Inkassodienstleister<\/b>, <b>BPO-Anbieter<\/b>, <b>Finanzdienstleister<\/b>, <b>Payment-Anbieter<\/b> oder einer <b>Bank<\/b> gearbeitet hast.<\/li><li>Erfahrung in der Entwicklung von <b>Gesch\u00e4ftspotenzialen<\/b>, der Erstellung von <b>Business Cases<\/b> oder der Positionierung komplexer <b>Dienstleistungen<\/b> und <b>Outsourcing-L\u00f6sungen<\/b> mitbringst.<\/li><li>Die operativen Prozesse entlang des <b>Order-to-Cash-(O2C)-Lifecycles<\/b> verstehst und aktiv mitgestaltet hast.<\/li><li>Erfahrung in der Beratung von Kunden zu Themen wie <b>Inkasso<\/b>, <b>Outsourcing<\/b>, <b>Prozessoptimierung<\/b>, <b>Transformation<\/b> oder <b>Collections Strategy<\/b> mitbringst.<\/li><li>Spa\u00df daran hast, Kundenanforderungen zu verstehen und gemeinsam tragf\u00e4hige L\u00f6sungen f\u00fcr komplexe fachliche und operative Herausforderungen zu entwickeln.<\/li><li>Erfahrungen mit <b>Business Process Outsourcing (BPO)<\/b>, <b>Shared Services<\/b> oder <b>Managed Services<\/b> gesammelt hast.<\/li><li>Kenntnisse im <b>Credit Risk Management<\/b>, <b>Risikomanagement<\/b> oder angrenzenden Prozessen im <b>Forderungs- und Debitorenmanagement<\/b> mitbringst.<\/li><li>Idealerweise Erfahrung im Umfeld von <b>Financial Services<\/b>, <b>Banking<\/b>, <b>Payment<\/b>, <b>Telekommunikation<\/b>, <b>Energieversorgung<\/b> oder <b>BPO<\/b> gesammelt hast.<\/li><li>Dich sicher auf <b>Management-Ebene<\/b> bewegst und langfristige <b>Kundenbeziehungen<\/b> aufbauen sowie weiterentwickeln kannst.<\/li><li>Eine hohe Affinit\u00e4t f\u00fcr <b>Digitalisierung<\/b>, <b>Prozessverbesserungen<\/b> und <b>innovative Technologien<\/b> mitbringst.<\/li><li>\u00dcber <b>sehr gute Deutschkenntnisse (C2)<\/b> sowie <b>gute Englischkenntnisse (C1)<\/b> verf\u00fcgst.<\/li><\/ul><br \/><p><b>Unsere Benefits <\/b><\/p><ul><li>In dieser Position bieten wir dir Benefits, die deinen einzigartigen Lebensstil unterst\u00fctzen: <\/li><li>Ein internationales und dynamisches Arbeitsumfeld mit einem unbefristeten Arbeitsvertrag. <\/li><li>100% Homeoffice und flexible Arbeitszeiten. <\/li><li>Eine betriebliche Altersvorsorge und steuerliche Vorteile. <\/li><li>Kostenloser Zugang zu LinkedIn Learning und der Concentrix University. <\/li><li>Weiterbildungs- und Entwicklungsm\u00f6glichkeiten. <\/li><li>Internationale Karriereperspektiven innerhalb der Concentrix-Gruppe. <\/li><li>Corporate Benefits und Sportangebote (z. B. eine gef\u00f6rderte Mitgliedschaft bei Wellhub).  <\/li><\/ul><br \/><p><b>Wenn das nach deinem n\u00e4chsten beruflichen Schritt klingt, dann m\u00f6chten wir dich unbedingt kennenlernen. <\/b><\/p><p>Bewirb dich jetzt direkt \u00fcber unser Online-Formular: <\/p><p>https:\/\/jobs.concentrix.com <\/p><br \/><p><b>Du hast noch Fragen? <\/b><\/p><p>Bei R\u00fcckfragen steht dir Lena Barta unter lena.barta&#64;concentrix.com gerne zur Verf\u00fcgung. <\/p><br \/><p><b>Das sind wir <\/b><\/p><p>Concentrix ist ein weltweit f\u00fchrendes Unternehmen im Bereich Customer Experience und Business Solutions. Mit \u00fcber 440.000 Mitarbeitenden in mehr als 40 L\u00e4ndern unterst\u00fctzen wir Top-Marken mit innovativen Services und digitalen L\u00f6sungen.  <\/p><br \/><p><b>Vielfalt und Chancengleichheit geh\u00f6ren zu den gelebten Grundwerten bei Concentrix <\/b><\/p><p><i>Wir sind stolz darauf, als ein Team und ein Unternehmen weltweit vereint zu sein. Wir verpflichten uns, allen Bewerbenden gleiche Einstellungschancen einzur\u00e4umen und ein Arbeitsumfeld zu schaffen, das frei von Diskriminierung und Bel\u00e4stigung ist. Alle unsere Einstellungspraktiken basieren auf den gesch\u00e4ftlichen Erfordernissen, den Stellenanforderungen und den beruflichen Qualifikationen, ohne R\u00fccksicht auf Herkunft, Alter, Geschlechtsidentit\u00e4t, sexuelle Orientierung, Religion, Familienstand oder Elternstatus, nationale Herkunft, Behinderung oder eine andere durch die geltenden nationalen Gesetze gesch\u00fctzte Klassifizierung. <\/i><\/p><p><i>Bewerbungen von Menschen mit Behinderung sind ausdr\u00fccklich erw\u00fcnscht. Schwerbehinderte und Gleichgestellte werden bei gleicher Eignung bevorzugt eingestellt. Hierzu bieten wir individuelle Unterst\u00fctzung an, um den f\u00fcr dich passenden Arbeitsplatz zu schaffen.  <\/i><\/p><br \/><p>#LIREMOTE #CNXEMEA #EMEACNX<\/p>\",\"ats_external_id\":\"R1773347\",\"location\":\"Osnabr\u00fcck, Lower Saxony\",\"job_type\":\"\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-16T22:10:01.077+08:00\",\"created_at\":\"2026-10-16T22:06:03.570+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yODMwOQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/DEU--Osnabrck-Work-at-Home\/Senior-Business-Development-Manager--w-m-d--Forderungsmanagement---Collections_R1773347\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Sales\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Osnabr\u00fcck\",\"state\":\"Lower Saxony\",\"country\":{\"wid\":\"dcc5b7608d8644b3a93716604e78e995\",\"iso2\":\"DE\",\"iso3\":\"DEU\",\"descriptor\":\"Germany\",\"iso_numeric\":\"276\"},\"postal_code\":\"49078\",\"primary_location\":{\"id\":\"DE-WAH-OSNAB-00\",\"wid\":\"632bd42796ce016255c5867f6308a845\",\"descriptor\":\"DEU  Osnabr\u00fcck Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"lena.barta@concentrix.com\"},\"first_name\":\"Barta, Lena\"},\"categories\":[{\"descriptor\":\"CF Sales\"}],\"recruiters\":[{\"id\":\"102575142\",\"wid\":\"da7d7d2449a21010325e9b28f0540000\",\"descriptor\":\"Carolin Timmins (102575142)\"},{\"id\":\"102575204\",\"wid\":\"da7d7d2449a21010325d5d387fd00000\",\"descriptor\":\"Lena Barta (102575204)\"}],\"hiring_type\":null,\"job_profile\":{\"id\":\"JC1413\",\"descriptor\":\"Director, Sales\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-391172\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/DEU--Osnabrck-Work-at-Home\/Senior-Business-Development-Manager--w-m-d--Forderungsmanagement---Collections_R1773347\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/DEU--Osnabrck-Work-at-Home\/Senior-Business-Development-Manager--w-m-d--Forderungsmanagement---Collections_R1773347\/apply\",\"job_requisition_id\":\"R1773347\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"thomas.kaschner@concentrix.com\"},\"first_name\":\"Thomas Kaschner (103543429)\"},\"category_groups\":[{\"id\":\"CF Sales_Account Management Group\",\"wid\":\"0227dc387a0901ea4514e199ed6567ed\",\"descriptor\":\"Sales & Account Management Group\"}],\"job_requisition\":{\"id\":\"R1773347\",\"wid\":\"c59fc3cc3f9a10379f605c6af50b0000\",\"descriptor\":\"Senior Business Development Manager (w\/m\/d) Forderungsmanagement & Collections\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"External\",\"compensation_grade\":{\"id\":\"CF Grade_5\",\"wid\":\"0227dc387a0901c813f4eca7e0659532\",\"descriptor\":\"Grade 5\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"924\",\"campaign_id\":\"28299\",\"campaign_title\":\"Associate, Facilities R1770621\",\"campaign_type\":\"job_application\",\"job_title\":\"Associate, Facilities\",\"street\":\"PHL Quezon City - Spark Place 11th Flr\",\"address\":\"PHL Quezon City - Spark Place 11th Flr\",\"city\":\"Quezon City\",\"state\":\"National Capital Region\",\"postal_code\":\"1121\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"Facilities Engineer is responsible for overseeing overall site operation mainly focusing on critical equipment maintenance, compliance and process optimization. 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We\u2019re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world\u2019s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)<\/p><p>&nbsp;<\/p><p><strong>A NEW CAREER POWERED BY YOU<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p>Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns \u201c<strong>World\u2019s Best Workplaces<\/strong>,\u201d \u201c<strong>Best Company Culture<\/strong>,\u201d and \u201c<strong>Best Companies for Career Growth<\/strong>\u201d awards every year? Then an Automotive Customer Service Representative position at Concentrix is the right place for you!<\/p><p>&nbsp;<\/p><p>As an Automotive Customer Service Representative, you\u2019ll join an organically diverse team from around the globe where all members contribute to and support each other\u2019s success and wellbeing, proudly united as \u201cgame-changers.\u201d Together, we serve as the intelligent transformation partner for the world\u2019s best-known brands, delivering exceptional customer experiences with tech-powered innovation.<\/p><p>&nbsp;<\/p><p><strong>CAREER GROWTH AND PERSONAL DEVELOPMENT<\/strong><\/p><p><br>This is a great opportunity to reimagine an all-new career journey and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, technologies, and ongoing support you\u2019ll need to succeed. Plus, at Concentrix, there\u2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u2019s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you\u2019ve always envisioned.<\/p><p><strong>&nbsp;<\/strong><\/p><p><strong>WHAT YOU WILL DO IN THIS ROLE&nbsp;<\/strong><\/p><p>&nbsp;<\/p><p>As an Automotive Customer Service Representative, you will:<\/p><ul><li><p>Passionately assist automotive customers, respond to their questions and inquiries, and resolve any concerns regarding the client's products and\/or services.<\/p><\/li><li><p>Effectively troubleshoot technical issues of hardware, software, networking, or other client products, make follow-up outbound calls to customers or other parties, and follow appropriate escalation paths as needed.<\/p><\/li><li><p>Provide inbound customer support for customers to resolve technical issues, billing concerns and vehicle connectivity needs<\/p><\/li><li><p>Deliver expert customer experiences\u2026with a smile<br><\/p><\/li><\/ul><p><strong>YOUR QUALIFICATIONS<\/strong><\/p><p>&nbsp;<\/p><p>Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Customer Service Representative role include:<\/p><ul><li><p>18 years or older with secondary education<\/p><\/li><li><p>Talent, passion, and patience to deliver excellence in customer service<\/p><\/li><li><p>1-3 years of customer service work experience (in a Contact Centre environment preferred)<\/p><\/li><li><p>You will be expected to utilize multiple systems on a PC throughout your day to day and must pass technical assessments to show those skills.<\/p><\/li><li><p>Able to speak, write and understand English and French which will be confirmed by an assessment<\/p><\/li><li><p>Be able to pass a typing test with at least 30WPM<strong><br><\/strong><\/p><\/li><\/ul><p><strong>WHAT\u2019S IN IT FOR YOU<br><\/strong><\/p><p>One of our company\u2019s Culture Beliefs says, \u201cWe champion our people.\u201d That\u2019s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we\u2019ll invest in YOU to aid in your career path and in your personal development. In this role, you\u2019ll also be provided with:<\/p><ul><li><p>The base salary for this position is $23.00\/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.<\/p><\/li><li><p>Automotive Purchase Discounts<\/p><\/li><li><p>Paid training and opportunities for lucrative referral bonuses<\/p><\/li><li><p>Medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more to support the community and the world<\/p><\/li><li><p>Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness<\/p><\/li><li><p>Locker rooms, staff kitchen and vending, Food Court within 2 minute\u2019s walk, lounge area with TV, and more<\/p><\/li><li><p>A range of other perks and benefits<\/p><\/li><\/ul><p>&nbsp;<\/p><p><strong>REIMAGINE THE BEST VERSION OF YOU!&nbsp; <br><\/strong><\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/p><p>&nbsp;<\/p><p><strong>JOB AVAILABILITY<\/strong><\/p><p><strong>&nbsp;<\/strong><\/p><p>We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.<\/p><p><br><br><p><strong>Physical and Cognitive Requirements:&nbsp;<\/strong><br>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><br><strong>Equal Opportunity Statement:<\/strong><\/p><p>Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.<\/p><p><\/p><p><strong>Reasonable Accommodation Statement:<\/strong><\/p><p>Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.&nbsp;If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><u>app.acco@concentrix.com<\/u><\/a>.&nbsp; All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/p><p><\/p><p><strong>Artificial Intelligence (AI):<\/strong><\/p><p>As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/p><p><\/p><p><strong>Work Authorization:<\/strong><\/p><p>Only qualified applicants who are legally authorized to work in Canada will be considered.<\/p><p><\/p><p><strong>For further information on available work provinces and Equal Employment Opportunity as an applicant, please click <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong><u>HERE<\/u><\/strong><\/a><\/p><p><\/p><p><strong>Exigences physiques et cognitives<br><\/strong><br>L\u2019employ\u00e9 doit r\u00e9guli\u00e8rement utiliser un ordinateur, un clavier, un t\u00e9l\u00e9phone ou un casque d\u2019\u00e9coute, ainsi que d\u2019autres \u00e9quipements de bureau dans le cadre des fonctions essentielles de ce poste. Le travail est g\u00e9n\u00e9ralement de nature s\u00e9dentaire.<br><\/p><p><strong>D\u00e9claration d'\u00e9galit\u00e9 des chances <br><\/strong><\/p><p>Concentrix s'engage en faveur de l'\u00e9galit\u00e9 des chances en mati\u00e8re d'emploi et ne fait aucune discrimination fond\u00e9e sur la race, l'ascendance, le lieu d'origine, la couleur, l'origine ethnique, la citoyennet\u00e9, la croyance, le sexe, l'orientation sexuelle, l'identit\u00e9 ou l'expression de genre, l'\u00e2ge, l'\u00e9tat civil ou familial, le handicap, ou toute autre cat\u00e9gorie prot\u00e9g\u00e9e par la l\u00e9gislation provinciale sur les droits de la personne.<br><\/p><p>&nbsp;<strong>D\u00e9claration d'am\u00e9nagement raisonnable<br><\/strong><\/p><p>Concentrix accueille et encourage les candidatures des candidats en situation de handicap et s'engage \u00e0 offrir un processus de recrutement inclusif.&nbsp;Si vous avez besoin d'un am\u00e9nagement raisonnable pour participer \u00e0 n'importe quelle \u00e9tape du processus de candidature ou d'entrevue, veuillez nous en informer. Les demandes peuvent \u00eatre faites en contactant <a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"mailto:app.acco@concentrix.com\\\">app.acco@concentrix.com<\/a>.&nbsp; Toutes les informations seront trait\u00e9es de mani\u00e8re confidentielle et utilis\u00e9es uniquement pour faciliter votre participation au processus de recrutement.<br><\/p><p><strong>Intelligence artificielle (IA)<br><\/strong><\/p><p>Dans le cadre de notre processus de recrutement, nous pouvons utiliser des outils d'intelligence artificielle (IA) pour aider au tri et\/ou \u00e0 l'\u00e9valuation des candidats. Ces outils pourraient \u00eatre utilis\u00e9s pour \u00e9valuer les CV, les candidatures et d'autres documents soumis afin de nous aider \u00e0 identifier les meilleurs candidats pour le poste. <br><\/p><p><strong>Autorisation de travail<br><\/strong><\/p><p>Seuls les candidats qualifi\u00e9s l\u00e9galement autoris\u00e9s \u00e0 travailler au Canada seront consid\u00e9r\u00e9s. <strong><br><br>Pour plus d'informations sur les provinces de travail disponibles et l'\u00e9galit\u00e9 des chances en mati\u00e8re d'emploi en tant que candidat, veuillez cliquer <\/strong><a target=\\\"_blank\\\" rel=\\\"noopener noreferrer nofollow\\\" class=\\\"text-blue-600 underline underline-offset-2\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><strong>ICI<\/strong><\/a><strong>.<\/strong><\/p><\/p>\",\"ats_external_id\":\"CA-req-9f9c784a20696080\",\"location\":null,\"job_type\":\"full_time\",\"salary\":null,\"salary_type\":null,\"salary_currency\":null,\"updated_at\":\"2026-10-28T20:48:33.492Z\",\"created_at\":\"2026-10-16T19:31:39.059Z\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/5Q4XV9FKC13KF4PXBAE9MBDKD565FZWQ\",\"apply_url\":\"https:\/\/concentrix.crew.talkpush.com\/apply\/concentrix\/5Q4XV9FKC13KF4PXBAE9MBDKD565FZWQ\",\"head_count\":null,\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"on_site\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-crew\",\"internal_job_listing\":null,\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":null,\"enable_onboarding\":null,\"accept_duplicate_applications\":null,\"delay_between_two_applications\":null,\"auto_call\":null,\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":null,\"relevance_score\":\"1\"},{\"id\":\"925\",\"campaign_id\":\"28292\",\"campaign_title\":\"Professional, BI Analyst (TCF) R1768468\",\"campaign_type\":\"job_application\",\"job_title\":\"Professional, BI Specialist (TCF)\",\"street\":\"SGP Singapore - 80 Pasir Panjang Road, 15-83 Mapletree Business City #2\",\"address\":\"SGP Singapore - 80 Pasir Panjang Road, 15-83 Mapletree Business City #2\",\"city\":\"Singapore\",\"state\":\"Central Singapore\",\"postal_code\":\"117372\",\"region\":null,\"country\":\"Singapore\",\"short_description\":\"Reporting to the Manager of Business Intelligence, you will own the reporting and analytics operations for our OpenAI SMB and Ad Sales engagement. 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Work with both structured CRM data and unstructured sources (emails, support tickets, customer feedback) using LLMs. Maintain data integrity through systematic tagging, classification, and quality audits.<\/p><p><b>Develop Data-Driven Recommendations: <\/b>Partner with sales leaders to translate data into actionable strategies: which accounts to prioritize, which campaigns are underperforming, where to expand offerings. Support hiring, territory, and quota-setting decisions with predictive analytics. Identify emerging opportunities and risks before they materialize.<\/p><p><b>Support Cross-Functional Collaboration: <\/b>Engage daily with sales teams for planning, forecasting, and insights. Work with marketing to align CAC analysis with campaign performance. 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We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0\u00a0<\/p><br \/><p>If you\u2019re looking to grow and be inspired, as a<b> Customer Service Representative in Barcelona (on-site), <\/b>you will be part of our team of game-changers who are powering the brands of the future in tech.\u00a0\u00a0<\/p><br \/><p><b>Career growth and personal development\u00a0<\/b>\u00a0<\/p><br \/><p>This is a great opportunity to experience the power of what\u2019s next and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed.\u00a0\u00a0<\/p><br \/><p><b>What you will do in this role\u00a0<\/b>\u00a0<\/p><br \/><p>As a Customer Service Representative in our team, you will:\u00a0\u00a0<\/p><p>- Handle calls through CRM agent portal\u00a0<br \/>- Create quotations and orders via SAP system\u00a0<br \/>- Expedite and communicate expected delivery times to customers\u00a0<br \/>- Offer basic product advice to individual customer needs (at least catalogue knowledge)\u00a0<br \/>- Provide first level technical assistance to help customers identify their requirements for products and services\u00a0<br \/>\u00a0<\/p><p><b>Your qualifications\u00a0<\/b>\u00a0<\/p><br \/><p>We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. 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We&rsquo;re a global technology and services leader that powers the brands of the future. We help well-known brands &mdash; the ones you use every day &mdash; improve their businesses with technology and integrated solutions, in over 70 countries. And we&rsquo;re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.<\/p>\\n<p>If you&rsquo;re looking to grow and be inspired, as a<strong>&nbsp;Customer Service Representative in Lisbon, Portugal (On-Site)<\/strong>&nbsp;you will ensure that performance goals are met across all operations. 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You will provide information on programs, membership benefits, and&nbsp;assist&nbsp;with new member orientations.&nbsp;<\/li>\\n<\/ul>\\n<ul>\\n<li>Answer detailed questions regarding&nbsp;Motor Clothes, general merchandising, and parts and accessories (P&amp;A).&nbsp;<\/li>\\n<\/ul>\\n<ul>\\n<li>Inform the community about upcoming rallies, local shop events, and social gatherings to drive engagement and ridership.&nbsp;<\/li>\\n<\/ul>\\n<ul>\\n<li>Assist&nbsp;in managing contacts from dealerships, providing support for \\\"how-to\\\" questions, and&nbsp;facilitating&nbsp;partnerships within the network.&nbsp;<\/li>\\n<\/ul>\\n<ul>\\n<li>Address customer complaints with empathy and a \\\"Make Things Right\\\" attitude to ensure continued brand loyalty.&nbsp;<\/li>\\n<\/ul>\\n<p><strong>Your qualifications<\/strong><\/p>\\n<p>Concentrix is a great match if you:<\/p>\\n<ul>\\n<li>Have a high level of Spanish and fluent in English (B2) - Both languages written and oral<\/li>\\n<li>Are genuinely passionate about motorcycles.\u202f&nbsp;(Active riders and motorcycle enthusiasts are strongly preferred)<\/li>\\n<li>Have good typing and computer skills (MS Office applications)<\/li>\\n<li>Are tech-savvy, with the ability to quickly learn new software and tools<\/li>\\n<li>Have the ability to explain complex concepts clearly and concisely<\/li>\\n<li>Previous experience in a customer service center is an advantage, but not required<\/li>\\n<\/ul>\\n<p>If you feel you don&rsquo;t check every box, we still encourage you to apply. 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We&rsquo;re a global technology and services leader that powers the brands of the future. We help well-known brands &mdash; the ones you use every day &mdash; improve their businesses with technology and integrated solutions, in over 70 countries. And we&rsquo;re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.<\/p>\\n<p>If you&rsquo;re looking to grow and be inspired, as a<strong> Customer Resolution Advisor in Lisbon, Portugal (On-Site)<\/strong>&nbsp;you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency &amp; customer journey improvement.<\/p>\\n<p><strong>Career growth and personal development<\/strong><\/p>\\n<p>We&rsquo;ll give you all the training, cutting-edge technologies, and the continuing support you&rsquo;ll need to succeed. At Concentrix, there&rsquo;s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That&rsquo;s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you&rsquo;ve always envisioned.<\/p>\\n<p><strong>What you will do in this role<\/strong><\/p>\\n<p>As a Customer Resolution Advisor, you will:<\/p>\\n<ul>\\n<li>Verify if transport operators are treating all passengers by their rights.<\/li>\\n<li>Understand the customer's unique situation and proceed with treatment and follow-up of their legal claims.<\/li>\\n<li>Manage legal claims with different actors including lawyers, legal officers, and national enforcement bodies to properly assess the customer&rsquo;s claiming foundations.<\/li>\\n<\/ul>\\n<p><strong>Your qualifications<\/strong><\/p>\\n<p>Concentrix is a great match if you:<\/p>\\n<ul>\\n<li>Have a high level of Italian (C1) and a good level of English (B2)<\/li>\\n<li>Have excellent communication skills&nbsp;<\/li>\\n<li>Have previous experience in Customer Service or as a tourism\/travel representative is a plus<\/li>\\n<li>Are proactive, self-motivated, and a great team player<\/li>\\n<\/ul>\\n<p>If you feel you don&rsquo;t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it&rsquo;s this or another role.<\/p>\\n<p><strong>What&rsquo;s in it for you<\/strong><\/p>\\n<p>In this role, we offer benefits that help you support your unique lifestyle:<\/p>\\n<ul>\\n<li>Full-time with indefinite contracts (negotiable depending on your experience and or client's needs)<\/li>\\n<li>Competitive salary and performance bonus<\/li>\\n<li>Central location in Lisbon,&nbsp;Portugal<\/li>\\n<li>Bring-a-friend (referral) bonus opportunities<\/li>\\n<li>Full paid training on the company and the project you'll be working on<\/li>\\n<li>Career development programs<\/li>\\n<\/ul>\\n<p><strong>Experience the best version of you!<\/strong><\/p>\\n<p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their &ldquo;employer of choice.&rdquo;<\/p>\\n<p><strong>Concentrix is an equal-opportunity employer<\/strong><\/p>\\n<p><em>We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.<\/em><\/p>\\n<p><strong>Eligibility to work<\/strong><\/p>\\n<p>In accordance with Portugal&rsquo;s law, only applicants who are legally authorized to work in Portugal will be considered for this position.<\/p>\",\"ats_external_id\":\"PT-1825\",\"location\":\"Lisbon, Lisboa\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-29T23:59:04.582+00:00\",\"created_at\":\"2026-10-16T15:08:11.634+01:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-portugal.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xODI1?\",\"apply_url\":\"https:\/\/concentrix-portugal.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xODI1\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"customer_service\",\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-portugal\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"3\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"1540\",\"campaign_id\":\"1215\",\"campaign_title\":\"Advisor II, B2B Sales R1773321\",\"campaign_type\":\"job_application\",\"job_title\":\"Account Manager (English - speaking) - Hybrid - HE04\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":\"Catalu\u00f1a\",\"country\":\"Spain\",\"short_description\":\"The Advisor II, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing\/receiving information; selling client products\/service as well as providing basic customer service support.\",\"long_description\":\"<br \/><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><b>Experience the power of a game-changing career\u00a0<\/b>\u00a0\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Want to be part of an innovative and growing team? We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0\u00a0\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">If you\u2019re looking to grow and be inspired, as an <b>Account Manager in Barcelona (Hybrid),<\/b> you will be part of our team of game-changers who are powering the brands of the future in tech.\u00a0\u00a0\u00a0<span>\u00a0<\/span><\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><b>\u00a0<\/b>\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><b>Career growth and personal development\u00a0<\/b>\u00a0\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">This is a great opportunity to experience the power of what\u2019s next and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed.\u00a0\u00a0<\/span><\/p><br \/><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><b>What you will do in this role\u00a0<\/b>\u00a0\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">In everything we do, we believe in doing right by and for people \u2013 our clients, their customers, our people, our community, and our planet.\u00a0\u00a0\u00a0<\/span><\/p><br \/><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">As an <b>Account Manager<\/b> on our team, you will:\u00a0\u00a0\u00a0<\/span><\/p><br \/><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Focus on developing and closing opportunities with both new and existing customers, driving acquisition, retention, and growth across mid-sized accounts.<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Own the overall account strategy and sales execution.<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Systematically qualify customer potential and address whitespace opportunities across the full product portfolio.<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Collaborate closely with the Channel team (PBM, iPBM, Proximity) to align account strategies.<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Drive PC&#43;&#43; Sales (including Headsets, Displays, and Care Packs) as well as Print Transactional Sales.<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Lead the solution-building process and engage pooled central inside sales specialists and presales experts when needed.<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Identify and engage new contacts within assigned accounts, elevate relationships across the full portfolio, and manage structured communications based on strategic sequencing.<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Own opportunity identification, qualification, and management. Proactively hunt within low or no SOW accounts.<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Coordinate with in-market technical consultants to provide expert support when required.<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Support or lead project management efforts, own pricing discussions, ensure compliance with global pricing guidelines, and manage negotiations and sales closure with a focus on profitability.<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Support renewals and post-sales activities in partner-led opportunities, offering guidance on cross-sell and upsell strategies based on customer needs, and ensuring an outstanding customer experience.<\/span><\/p><br \/><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><b>Your qualifications\u00a0<\/b>\u00a0\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\u00a0\u00a0\u00a0<\/span><\/p><br \/><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><b>Concentrix is a great match if you:\u00a0<\/b>\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Are proficient or bilingual in English \u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Have proven ability to self-prospect via cold outreach using multiple contact tools.<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Are skilled in building strong relationships with decision-makers.<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Are capable of navigating complex organizations to identify expansion opportunities.<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Are experienced in leading meetings with IT and Procurement stakeholders.<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Have strong business acumen with the ability to develop long-term growth strategies.<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Have analytical mindset to identify key business challenges and propose actionable solutions.<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- have ability to manage the end-to-end sales process for transactional and, in selected cases, contractual opportunities.<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Have 1\u20133 years of relevant industry sales experience.<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Enjoy working in a fast-paced, multicultural environment.<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Are passionate about technology, customer relationships, and business growth.<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Don\u2019t meet every requirement? No worries. We\u2019re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don\u2019t check every box, we still encourage you to apply. We\u2019ll do our best to match you with the right job, whether it\u2019s this one or another role.\u00a0\u00a0\u00a0<\/span><\/p><br \/><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><b>What\u2019s in it for you\u00a0<\/b>\u00a0\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That\u2019s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.\u00a0\u00a0\u00a0<\/span><\/p><br \/><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">In this role, we offer benefits that help support your <b>unique lifestyle:\u00a0\u00a0\u00a0<\/b><\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Full-time, permanent contract, 39 hours\/week: Monday to Friday 09:00 to 18:00\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Base salary of 21,100 euros gross\/year &#43; up to 7,400 euros gross\/year in bonus<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Great office location in Barcelona<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Full paid training about the company and the project you will be working on\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">- Career development program and specialized courses\u00a0<\/span><\/p><br \/><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><b>Experience the best version of you!\u00a0<\/b>\u00a0\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">At <b>Concentrix<\/b>, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u00a0\u00a0\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d\u00a0\u00a0\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><i>Concentrix is an equal opportunity employer\u00a0<\/i>\u00a0\u00a0<\/span><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><i>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. 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Llevar control b\u00e1sico y realizar solicitud de insumos. 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We partner with ambitious, progressive executives around the world to\u00a0future-proof their business and stay ahead of the competition and customer expectations.<\/span><\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#242424\\\"><span>\u00a0<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span><b><u>Role and Key Responsibilities<\/u><\/b><\/span><\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Training Delivery: Conduct new hire orientation, process training (technical\/product), sales training and soft skills\/communication training.<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Drive employee performance by designing, delivering, and evaluating onboarding and upskilling programs.<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Bridge gaps between operations and training by coaching agents, conducting process\/soft skills training, and analyzing performance data to improve quality metrics.<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Curriculum Development: Create and update training modules, manuals, presentations, and assessments tailored to process requirements.<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Coaching &amp; Development: Monitor agent performance (side-by-sides, call listening), provide feedback, and run refresher sessions for underperformers.<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Performance Tracking: Analyze training effectiveness using KPIs, surveys, and post-training assessments to report progress to management.<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Stakeholder Management: Collaborate with Operations and Quality teams to identify skill gaps and align training with business objectives.<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 New hire nesting performance and speed-to-proficiency.<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Reduction in agent attrition during training.<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Improvement in Sales &amp; Quality Assurance (QA) scores post-refresher training.<\/span><\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span><b><u>Key skills and knowledge:<\/u><\/b><\/span><\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Mandatory: Sales Training Experience (Insurance Preferred)<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Subject Knowledge: Strong understanding of BPO operations, and sales frameworks.<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Exceptional communication, facilitation, presentation, and interpersonal skills.<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Tools: Proficiency in MS Office Suite (PowerPoint, Excel)<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Education: Bachelor\u2019s degree or Under Grad (as per the contract)<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>\u00a0<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#242424\\\"><span><b><u>Disclaimers: -<\/u><\/b><\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#242424\\\"><span>\u00a0<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0<\/span><\/span><span style=\\\"color:#0a2f41\\\"><span>The above statements are intended to\u00a0describe the general nature and level of work being performed by people assigned to\u00a0this job. They are not intended to\u00a0be\u00a0an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>\u00a0<\/span><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0<\/span><\/span><span style=\\\"color:#242424\\\"><span>&#39;Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for \u2018recruitment\u2019, \u2018processing\u2019 or any other kind of fees in exchange for offer letters from Concentrix. 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We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0<\/p><p><br \/>If you\u2019re looking to grow and be inspired, as a <b>Supervisor in Valencia (Onsite), <\/b>you will be part of our team of game-changers who are powering the brands of the future in tech, fashion, healthcare and more.<\/p><p><br \/><b>Career growth and personal development\u00a0<\/b><\/p><p><br \/>This is a great opportunity to experience the power of what\u2019s next and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed.\u00a0<\/p><p><br \/><b>What you will do in this role\u00a0<\/b><br \/>In everything we do, we believe in doing right by and for people \u2013 our clients, their customers, our people, our community, and our planet.\u00a0<\/p><p><br \/>As a <b>Supervisor <\/b>on our team, you will:\u00a0<\/p><p>- Lead the team to achieve specific business targets and meet assigned performance targets weekly\/monthly\/quarterly, ensuring high customer satisfaction<br \/>- Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date<br \/>- Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities<br \/>- Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members<br \/>- Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client\/specific territories<\/p><p>- Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market\u00a0<br \/>- Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed<br \/>- Work with client contact on reporting and forecasting<br \/>- Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)<br \/>- Work with client contact on reporting and forecasting<br \/>- Coordinate team incentives and Sales Performance Incentive Funds<br \/>Partner and build business relationships with all partners to ensure customer expectations are met<\/p><br \/><p><b>Your qualifications\u00a0<\/b><\/p><p><br \/>We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. 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The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">We are looking for a Cloud Solution Architect with strong expertise in Azure Local (Azure Stack HCI) to support enterprise and regulated customers in designing and delivering hybrid cloud solutions.<\/span><\/span><\/p><br \/><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">This is a customer-facing role responsible for:<\/span><\/span><\/p><ul><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Driving Azure Local and hybrid cloud architecture<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Acting as a trusted technical advisor<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Delivering secure, resilient, and scalable infrastructure solutions<\/span><\/span><\/li><\/ul><br \/><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">While Azure Local is the primary focus, the role requires flexibility to support broader Azure infrastructure and hybrid scenarios, ensuring effective utilization across multiple customer engagements.<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">Key Responsibilities:<\/span><\/b><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">Azure Local &amp; Hybrid Architecture:<\/span><\/b><\/span><\/p><ul><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Design and implement Azure Local \/ Azure Stack HCI solutions<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span 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deployment and configuration<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Hybrid\/cloud migration and modernization<\/span><\/span><\/li><\/ul><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Troubleshoot complex infrastructure and platform issues<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Deliver high-quality, repeatable technical engagements<\/span><\/span><\/li><\/ul><br \/><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">Trusted Advisor &amp; Stakeholder Management<\/span><\/b><\/span><\/p><ul><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Act as the primary technical contact for customers<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Build strong relationships from technical teams to executive stakeholders<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Translate business requirements into technical architecture<\/span><\/span><\/li><\/ul><br \/><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">Operations, Resilience &amp; Optimization<\/span><\/b><\/span><\/p><ul><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Support customers in:<\/span><\/span><ul><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Monitoring and operational stability<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Performance optimization<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Disaster recovery and business continuity<\/span><\/span><\/li><\/ul><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Improve overall operational maturity and reliability<\/span><\/span><\/li><\/ul><br \/><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">Security &amp; Governance<\/span><\/b><\/span><\/p><ul><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Guide customers on:<\/span><\/span><ul><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Identity (Microsoft Entra ID &#43; Active Directory)<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Access control, governance, and compliance<\/span><\/span><\/li><\/ul><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Contribute to secure-by-design hybrid architectures<\/span><\/span><\/li><\/ul><br \/><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">Collaboration &amp; Knowledge Sharing<\/span><\/b><\/span><\/p><ul><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Collaborate with:<\/span><\/span><ul><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">CSAMs, partners, and engineering teams<\/span><\/span><\/li><\/ul><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Contribute to reusable assets, IP, and best practices<\/span><\/span><\/li><\/ul><br \/><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">Required Technical Skills:<\/span><\/b><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">Core (Must-have)<\/span><\/b><\/span><\/p><ul><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Deep expertise in Azure Local \/ Azure Stack HC<\/span><b><span style=\\\"font-size:inherit\\\">I<\/span><\/b><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Strong Azure infrastructure knowledge:<\/span><\/span><ul><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Compute (VMs)<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Networking<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Storage<\/span><\/span><\/li><\/ul><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Experience with:<\/span><\/span><ul><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Azure Arc<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Hybrid and multi-cloud architectures<\/span><\/span><\/li><\/ul><\/li><\/ul><br \/><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">Hybrid \/ On-Prem (Critical Requirement)<\/span><\/b><\/span><\/p><ul><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Strong understanding of:<\/span><\/span><ul><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Windows Server administration<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Active Directory (AD DS)<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Microsoft Entra ID and Entra Connect<\/span><\/span><\/li><\/ul><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Virtualization:<\/span><\/span><ul><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Hyper\u2011V<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Clustering and high availability<\/span><\/span><\/li><\/ul><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Infrastructure fundamentals:<\/span><\/span><ul><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Storage (S2D, SAN concepts)<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Networking (segmentation, connectivity)<\/span><\/span><\/li><\/ul><\/li><\/ul><br \/><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u2605The candidate must be able to operate confidently across both cloud and on-prem environments<\/span><\/span><\/p><br \/><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">Security (Expected)<\/span><\/b><\/span><\/p><ul><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Identity and access management fundamentals<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Certificate usage (PKI awareness; deep expertise not required)<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Infrastructure hardening and compliance fundamentals<\/span><\/span><\/li><\/ul><br \/><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">Additional Skills (Strongly Preferred)<\/span><\/b><\/span><\/p><ul><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Disaster recovery and backup solutions<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Proven experience working in environments with very high security requirements<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Strong awareness of classified, regulated, or sovereign IT environments<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Experience operating in complex enterprise IT landscapes<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Demonstrates professionalism, integrity, and strong adherence to confidentiality expectations<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Ability to work effectively in:<\/span><\/span><ul><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Fast-moving, changing organizations<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Defense, government, or public sector environments<\/span><\/span><\/li><\/ul><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Personal suitability and trustworthiness are critical, with strong emphasis on reliability and accountability<\/span><\/span><\/li><\/ul><br \/><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">Language &amp; Location Requirements:<\/span><\/b><\/span><\/p><br \/><ul><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Fluent Finnish (spoken and written) \u2013 mandatory<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Fluent English (spoken and written) \u2013 mandatory<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Ability to work onsite as required.<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Flexibility to travel as needed<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Additional Nordic languages are considered a plus<\/span><\/span><\/li><\/ul><br \/><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">Core Qualifications &amp; Capabilities:<\/span><\/b><\/span><\/p><ul><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Experience working with enterprise customers<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Strong troubleshooting and problem-solving skills<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Ability to handle critical customer situations under pressure<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Excellent communication, presentation, and stakeholder engagement skills<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Strong balance between technical depth and business understanding<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Ability to adapt quickly in changing environments<\/span><\/span><\/li><\/ul><br \/><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">What Makes This Role Unique:<\/span><\/b><\/span><\/p><ul><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Focus on Azure Local and hybrid infrastructure scenarios<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Combines:<\/span><\/span><ul><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Architecture design<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Hands-on delivery<\/span><\/span><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Customer engagement<\/span><\/span><\/li><\/ul><\/li><li><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Requires understanding of end-to-end infrastructure across cloud and on-premises<\/span><\/span><\/li><\/ul><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Strong exposure to regulated and high-security environments<\/span><\/span><br 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371\",\"city\":\"Curitiba\",\"state\":\"Paran\u00e1\",\"postal_code\":\"80010-000\",\"region\":null,\"country\":\"Brazil\",\"short_description\":\"\",\"long_description\":\"<h1><span style=\\\"color:#374151\\\">Applications Support Engineer  - Bilingual - Hybrid Curitiba<br \/><br \/><\/span>We&#39;re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.<\/h1><p>\u00a0<\/p><p>The global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.<\/p><p>\u00a0<\/p><p>In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today\u2019s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.<\/p><p>\u00a0<\/p><p>Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as &#34;World&#39;s Best Workplaces,&#34; \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.<\/p><p>\u00a0<\/p><p>We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are<\/p><br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Position Summary<\/b><\/span><\/h2><p><span style=\\\"color:#374151\\\">As an <b>Applications<\/b><\/span><span style=\\\"color:#111827\\\"><b> Support Engineer<\/b><\/span> you will provide technical support for corporate applications, resolve incidents, execute planned changes, and help continuously improve service stability and performance. You will be part of the Product Support team, collaborating with multidisciplinary teams across infrastructure, development, operations, and internal business areas to ensure reliable systems and a strong support experience.<\/p><br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Responsibilities<\/b><\/span><\/h2><ul><li><span style=\\\"color:#374151\\\">Investigate, troubleshoot, and resolve medium- to high-complexity incidents related to corporate applications and supporting environments.<\/span><\/li><li><span style=\\\"color:#374151\\\">Provide Level 2 technical support, analyzing logs, performing diagnostics, and identifying root causes of application and system issues.<\/span><\/li><li><span style=\\\"color:#374151\\\">Execute maintenance activities, planned changes, and change requests, including CRQs, in alignment with established procedures.<\/span><\/li><li><span style=\\\"color:#374151\\\">Partner with infrastructure, development, operations, and internal teams to support system stability and incident resolution.<\/span><\/li><li><span style=\\\"color:#374151\\\">Participate in root cause analysis discussions and support preventive action planning with business and technical stakeholders.<\/span><\/li><li><span style=\\\"color:#374151\\\">Monitor and support compliance with agreed SLAs for business areas.<\/span><\/li><li><span style=\\\"color:#374151\\\">Contribute to process improvement initiatives that strengthen operational efficiency and service quality.<\/span><\/li><li><span style=\\\"color:#374151\\\">Create, update, and maintain technical documentation, support procedures, and knowledge articles.<\/span><\/li><li><span style=\\\"color:#374151\\\">Communicate clearly with stakeholders regarding issue status, impact, next steps, and resolution outcomes.<\/span><\/li><li>Complete all assigned, mandatory training within the timeframe provided.<\/li><\/ul><ul><li>Conduct and\/or participate in regularly scheduled 1:1 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Benalmar Local 12\",\"address\":\"ESP Benalm\u00e1dena Costa - Plaza Solymar, C.C. Benalmar Local 12\",\"city\":\"Benalm\u00e1dena Costa\",\"state\":\"Malaga\",\"postal_code\":\"29630\",\"region\":\"Malaga\",\"country\":\"Spain\",\"short_description\":\" .\",\"long_description\":\"<br \/><p>\u00a0<\/p><p><b>Experience the power of a game-changing career\u00a0<\/b>\u00a0<\/p><p>\u00a0<\/p><p>Want to be part of an innovative and growing team? We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0<\/p><p>If you\u2019re looking to grow and be inspired, as a <b>Inside Partner Sales Representative<\/b> in Benalmadena (hybrid), you will be part of our team of game-changers who are powering the brands of the future in the Tech industry.\u00a0\u00a0<\/p><p>\u00a0<\/p><p><b>Career growth and personal development\u00a0<\/b>\u00a0<\/p><p>\u00a0<\/p><p>This is a great opportunity to experience the power of what\u2019s next and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed.\u00a0\u00a0<\/p><p>\u00a0<\/p><p><b>What you will do in this role\u00a0<\/b>\u00a0<\/p><p>\u00a0<\/p><p>As a<b> Inside Partner Sales Representative<\/b> in our team, you will:\u00a0\u00a0<\/p><p>\u00a0<\/p><p>- Articulate clearly Partner Program value proposition and register new resellers into the program \u00a0<\/p><p>- Respond in a timely and accurate manner to calls\/e-mails from resellers, routing onwards if appropriate. Drive answer when time need to find appropriate answer \u00a0<\/p><p>- Provide basic general information on products for inbound and outbound calls or e-mails \u00a0<\/p><p>- Detect High Business Opportunities \u00a0<\/p><p>- Act as the main point of entry for telephone contacts generated by partner telemarketing activities and campaigns \u00a0<\/p><p>- Process callout campaign based on a predefined list of resellers \u00a0<\/p><p>- Process specific marketing on products and services\u00a0<\/p><p>\u00a0<\/p><p><b>Your qualifications\u00a0<\/b>\u00a0<\/p><p>\u00a0<\/p><p>We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\u00a0\u00a0<\/p><p><b>Concentrix is a great match if you:\u00a0<\/b>\u00a0<\/p><p>\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">- Native level of Swedish and advanced level of English<\/p><p>- Have outstanding communication skills (verbal and written) \u00a0<\/p><p>- Have previous B2B sales experience \u00a0<\/p><p>- Are positive, goal and target orientated \u00a0<\/p><p>- Are comfortable speaking with business users at all levels \u00a0<\/p><p>- Are a strong individual contributor as well as a team player \u00a0<\/p><p>- Can handle project tasks with minimal direction and supervision \u00a0<\/p><p>- Are highly organized and detail oriented \u00a0<\/p><p>- Can prioritize workload.\u00a0\u00a0\u00a0<\/p><p>\u00a0<\/p><p>Don\u2019t meet every requirement? No worries. We\u2019re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don\u2019t check every box, we still encourage you to apply. We\u2019ll do our best to match you with the right job, whether it\u2019s this one or another role.\u00a0\u00a0<\/p><p>\u00a0<\/p><p><b>What\u2019s in it for you\u00a0<\/b>\u00a0<\/p><p>\u00a0<\/p><p>We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That\u2019s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.\u00a0\u00a0<\/p><p>\u00a0<\/p><p>In this role, we offer benefits that help support your unique lifestyle:\u00a0\u00a0<\/p><p>\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">- Full time 39 hours\/week permanent contract: Monday to Friday from 09:00 - 18:00<\/p><p style=\\\"color:#3b3b3b !important\\\">- Salary 21.100 euros gross\/year &#43; up to 7.400 euros gross\/year in bonus &#43; private medical insurance<\/p><p>- Great office location in Benalmadena, with hybrid work model<\/p><p style=\\\"color:#3b3b3b !important\\\">- Full paid training about the company and the project you will be working on\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">- Career development program and specialized courses\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p>Experience the best version of you!\u00a0\u00a0<\/p><p>At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u00a0\u00a0<\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d\u00a0\u00a0<\/p><p><i>Concentrix is an equal opportunity employer\u00a0\u00a0<\/i><\/p><p><i>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. 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We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0\u00a0\u00a0<\/p><p>\u00a0<\/p><p>If you\u2019re looking to grow and be inspired, as an <b>Account Manager <\/b>hybrid in Barcelona you will be part of our team of game-changers who are powering the brands of the future.\u00a0\u00a0\u00a0<\/p><p>\u00a0<\/p><p><b>Career growth and personal development\u00a0\u00a0<\/b><\/p><p>\u00a0<\/p><p>This is a great opportunity to experience the power of what\u2019s next and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed.\u00a0\u00a0\u00a0<\/p><p>\u00a0<\/p><p><b>What you will do in this role\u00a0<\/b>\u00a0\u00a0<\/p><p>\u00a0<\/p><p>In everything we do, we believe in doing right by and for people \u2013 our clients, their customers, our people, our community, and our planet.\u00a0\u00a0\u00a0<\/p><p>\u00a0<\/p><p>As an <b>Account Manager <\/b>on our team, you will:\u00a0\u00a0\u00a0<\/p><p>\u00a0<\/p><ul><li style=\\\"color:#3b3b3b !important\\\">Achieving specific sales targets and maximizing sale opportunities on each and every call<\/li><li style=\\\"color:#3b3b3b !important\\\">Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs<\/li><li style=\\\"color:#3b3b3b !important\\\">Maintain broad knowledge of products, pricing, promotions, and procedures<\/li><li style=\\\"color:#3b3b3b !important\\\">Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (\u2018KPIs\u2019)<\/li><li style=\\\"color:#3b3b3b !important\\\">Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/li><li style=\\\"color:#3b3b3b !important\\\">Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/li><li style=\\\"color:#3b3b3b !important\\\">Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer<\/li><li style=\\\"color:#3b3b3b !important\\\">Prepare complete and accurate work including appropriately notating accounts as required<\/li><li style=\\\"color:#3b3b3b !important\\\">Participate in activities designed to improve customer satisfaction and sales performance<\/li><li style=\\\"color:#3b3b3b !important\\\">Answer billing questions by talking through components of customer accounts<\/li><\/ul><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><ul><li>\u00a0<b>Your qualifications<\/b>\u00a0\u00a0<\/li><\/ul><p>\u00a0<\/p><ul><li style=\\\"color:#3b3b3b !important\\\">High school diploma with six months of sales experience preferred<\/li><li style=\\\"color:#3b3b3b !important\\\">Ability to effectively communicate, both written and verbally<\/li><li style=\\\"color:#3b3b3b !important\\\">Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly<\/li><li style=\\\"color:#3b3b3b !important\\\">Basic computer navigation skills and PC Knowledge<\/li><li style=\\\"color:#3b3b3b !important\\\">Ability to work as a team member, as well as independently<\/li><li style=\\\"color:#3b3b3b !important\\\">Able to rotate shifts, as needed<\/li><li style=\\\"color:#3b3b3b !important\\\">Based on location and\/or program, additional experience\/skills may be required<\/li><\/ul><p>\u00a0<\/p><p>\u00a0We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\u00a0\u00a0<\/p><p>\u00a0<\/p><p><b>Concentrix is a great match if you:<\/b>\u00a0<\/p><p>\u00a0<\/p><p>- Native level of German and advanced level of English<\/p><p>- Have a solid Sales Background (outbound environment)\u00a0<\/p><p>- Are achievement and goal oriented and motivated and self-starter\u00a0<\/p><p>- Have strong communication and good computer skills\u00a0<\/p><p>- Have pipeline management and forecasting experience\u00a0\u00a0<\/p><p><b>It would be a plus if you have\u00a0<\/b>\u00a0<\/p><p>- Previous experience working with channel\u00a0\u00a0<\/p><p>\u00a0<\/p><p><b>What\u2019s in it for you<\/b>\u00a0\u00a0<\/p><p>\u00a0<\/p><p>- Full time 39 hours\/week permanent contract: Monday to Thursday from 09:00 - 18:00 Friday 09:00 - 17:00<\/p><p>- Salary 21.376 euros gross\/year &#43; up to 5.500 euros gross\/year in bonus &#43; private medical insurance<\/p><p>- Great office location in Barcelona (hybrid after 2 months)<\/p><p>- Full paid training about the company and the project you will be working on\u00a0<\/p><p>- Career development program and specialized courses\u00a0\u00a0<\/p><p>\u00a0<\/p><p><b>Experience the best version of you!\u00a0<\/b>\u00a0<\/p><p>\u00a0<\/p><p>At <b>Concentrix<\/b>, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u00a0\u00a0If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d\u00a0\u00a0<\/p><p>\u00a0<\/p><p><i>Concentrix is an equal opportunity employer<\/i>\u00a0<i>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.<\/i>\u00a0<\/p><p>R1772915<\/p>\",\"ats_external_id\":\"R1772915\",\"location\":\"Barcelona, Catalu\u00f1a\",\"job_type\":\"full_time\",\"salary\":\"1781.34\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-29T14:01:37.964+01:00\",\"created_at\":\"2026-10-15T12:08:58.852+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjA4?\",\"apply_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjA4\/apply?\",\"head_count\":\"300\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"B2B Sales\",\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"organization_reference_id\":\"WES05\"},\"location\":{\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"country\":{\"wid\":\"bd34c524a6a04ae6915f5d96fa086199\",\"iso2\":\"ES\",\"iso3\":\"ESP\",\"descriptor\":\"Spain\",\"iso_numeric\":\"724\"},\"postal_code\":\"8020\",\"primary_location\":{\"id\":\"ES-BAR-SELVA-01\",\"wid\":\"e3ece62c945d101d479c643715ac0000\",\"descriptor\":\"ESP Barcelona - 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Hpinc - WHSBTSPAIN26\",\"reference_id\":\"WHSBTSPAIN26\",\"custom_reference_id\":\"WHSBTSPAIN26\",\"company_reference_id\":null},{\"wid\":\"762a036300cf101ef56c04aedba20000\",\"descriptor\":\"W0ZMTM P_Sbt_Spain_Hpi Store Hpi Stor\",\"reference_id\":\"W0ZMTM\",\"custom_reference_id\":\"W0ZMTM\",\"company_reference_id\":null},{\"wid\":\"f9af6d726098012800e86f183c06bbbd\",\"descriptor\":\"COGS (SITE) Production Agent Direct\",\"reference_id\":\"PRODUCAGENT-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"custom_reference_id\":null,\"company_reference_id\":\"WES05\"}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"julia.arteaga@concentrix.com\"},\"first_name\":\"Julia Arteaga (103225303)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1772915\",\"wid\":\"2b1c244a2d6e1037468fa73dcffc0000\",\"descriptor\":\"Account manager - (English Speaking) - Hybrid - HS03\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_11\",\"wid\":\"0227dc387a0901268f38556fe1650a39\",\"descriptor\":\"Grade 11\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"concentrix-spain\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"0\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"1543\",\"campaign_id\":\"1207\",\"campaign_title\":\"Advisor II, Customer Service - Bilingual R1772884\",\"campaign_type\":\"job_application\",\"job_title\":\"Fashion Consultant (Spanish speaking) - Onsite - BR02\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":null,\"country\":\"Spain\",\"short_description\":\"  \",\"long_description\":\"<p><b>Experience the power of a game-changing career<\/b><\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">Want to be part of an innovative and growing team? We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.<\/p><p>If you\u2019re looking to grow and be inspired, as a\u00a0<b>Fashion Consultant <\/b>you will be part of our team of game-changers who are powering the brands of the future.<\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\"><b>Career growth and personal development<\/b><\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">This is a great opportunity to experience the power of what\u2019s next and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed.<\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\"><b>What you will do in this role<\/b><\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">In everything we do, we believe in doing right by and for people \u2013 our clients, their customers, our people, our community, and our planet.<\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p>As a\u00a0<b>Fashion Consultant\u00a0<\/b>on our team, you will:<\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">-\u00a0Solve any kind of customer\u2019s doubt or complain regarding our Client<\/p><p style=\\\"color:#3b3b3b !important\\\">- Log call details onto call management systems and provide response and resolution within SLA<\/p><p style=\\\"color:#3b3b3b !important\\\">- Maintain service and product knowledge and expertise associated with applications specific to individual customers<\/p><p style=\\\"color:#3b3b3b !important\\\">- Escalate potential service issues<\/p><p style=\\\"color:#3b3b3b !important\\\">- To follow all the processes and procedures of the project<\/p><p style=\\\"color:#3b3b3b !important\\\">- Provide cover for other Agents in their absence, either within the same team or across teams<\/p><p style=\\\"color:#3b3b3b !important\\\">- Ensure contractual SLA is maintained<\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\"><b>Your qualifications<\/b><\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.<\/p><p style=\\\"color:#3b3b3b !important\\\">Concentrix is a great match if you:<\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">- Are bilingual or proficient in Spanish plus advanced English<\/p><p style=\\\"color:#3b3b3b !important\\\">- Are goal and customer service oriented<\/p><p style=\\\"color:#3b3b3b !important\\\">- Have a good disposition to work in a customer service environment<\/p><p style=\\\"color:#3b3b3b !important\\\">- Have working knowledge of IT Platform, equipment, and applications: Windows\/MS Office\/ internet configuration.<\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\"><b>What\u2019s in it for you<\/b><\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">In this role, we offer benefits that help support your\u00a0<b>unique lifestyle:<\/b><\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">- Temporary contract: shift: 39hours\/week: Monday to Friday, 9:00 to 18:00,<\/p><p style=\\\"color:#3b3b3b !important\\\">- Salary 19623,euros gross\/year &#43; up to 1.2000 euros gross\/year in bonus\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">-\u00a0Modern office in the heart of Barcelona<\/p><p style=\\\"color:#3b3b3b !important\\\">- Bring-a-friend (referral) bonus opportunities<\/p><p style=\\\"color:#3b3b3b !important\\\">- Full paid training on the company and the project you&#39;ll be working on<\/p><p style=\\\"color:#3b3b3b !important\\\">- Career development programs, specialized courses<\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\"><b>Experience the best version of you!<\/b><\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">At\u00a0Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.<\/p><p style=\\\"color:#3b3b3b !important\\\">If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\"><b>Concentrix is an equal opportunity employer<\/b><\/p><p style=\\\"color:#3b3b3b !important\\\">\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\"><i>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.\u00a0<br \/><\/i><b><br \/>\u00a0R1772884\u00a0<\/b><\/p>\",\"ats_external_id\":\"R1772884\",\"location\":\"Barcelona, Barcelona\",\"job_type\":\"full_time\",\"salary\":\"1635.33\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-20T15:23:24.352+02:00\",\"created_at\":\"2026-10-15T10:06:12.220+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjA3?\",\"apply_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjA3\/apply?\",\"head_count\":\"300\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact 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11\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"concentrix-spain\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"0\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"357\",\"campaign_id\":\"1302\",\"campaign_title\":\"Panacea | Spanish | Szczecin\",\"campaign_type\":\"job_application\",\"job_title\":\"Health Solution Advisor with Spanish and English\",\"street\":null,\"address\":null,\"city\":\"Szczecin\",\"state\":\"West Pomeranian Voivodeship\",\"postal_code\":\"70-225\",\"region\":\"Zachodniopomorskie\",\"country\":\"Poland\",\"short_description\":\"Apply with Concentrix\",\"long_description\":\"<p><strong><span data-contrast=\\\"auto\\\">Your Role Awaits:<\/span><\/strong><span data-ccp-props=\\\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:300}\\\">&nbsp;<\/span><\/p>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"1\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\\\" data-aria-posinset=\\\"7\\\" data-aria-level=\\\"1\\\"><span data-contrast=\\\"auto\\\">Immerse yourself in Health advising, contributing to the success of top brands.&nbsp;<\/span><span data-ccp-props=\\\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:300}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"1\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\\\" data-aria-posinset=\\\"8\\\" data-aria-level=\\\"1\\\"><span data-contrast=\\\"auto\\\">Be an effective communicator, bridging the gap between&nbsp;customer&nbsp;and our&nbsp;client, ensuring smooth collaboration.&nbsp;<\/span><span data-ccp-props=\\\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:300}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"1\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\\\" data-aria-posinset=\\\"9\\\" data-aria-level=\\\"1\\\"><span data-contrast=\\\"auto\\\">Be the 1st point of contact to consult,&nbsp;assist, and support the&nbsp;customer&nbsp;needs.<\/span><span data-ccp-props=\\\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:300}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"1\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\\\" data-aria-posinset=\\\"10\\\" data-aria-level=\\\"1\\\"><span data-contrast=\\\"auto\\\">Foster enduring relationships with customers, building trust.<\/span><span data-ccp-props=\\\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:300}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"1\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\\\" data-aria-posinset=\\\"11\\\" data-aria-level=\\\"1\\\"><span data-contrast=\\\"auto\\\">Take charge of solving problems and take care of&nbsp;maintaining&nbsp;our client's good name and image.<\/span><span data-ccp-props=\\\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:300}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"1\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\\\" data-aria-posinset=\\\"12\\\" data-aria-level=\\\"1\\\"><span data-contrast=\\\"auto\\\">Learn the art of providing strategic recommendations and generating exceptional customer service.<\/span><span data-ccp-props=\\\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:300}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<p><strong><span data-contrast=\\\"auto\\\">Qualities We Value:<\/span><\/strong><span data-ccp-props=\\\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:300}\\\">&nbsp;<\/span><\/p>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"1\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\\\" data-aria-posinset=\\\"13\\\" data-aria-level=\\\"1\\\"><span data-contrast=\\\"auto\\\">An enthusiastic spirit with degree in Dietology\/Cosmetology\/ Chemistry\/ Biology\/ Biotechnology or similar field of studies.<\/span><span data-ccp-props=\\\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:300}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"1\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\\\" data-aria-posinset=\\\"14\\\" data-aria-level=\\\"1\\\"><span data-contrast=\\\"auto\\\">Fluency in English (B2\/C1) and Spanish (C1)<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"1\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\\\" data-aria-posinset=\\\"15\\\" data-aria-level=\\\"1\\\"><span data-contrast=\\\"auto\\\">You&rsquo;re&nbsp;self-motivated and skilled at multitasking, ready to take on new challenges.<\/span><span data-ccp-props=\\\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:300}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"1\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\\\" data-aria-posinset=\\\"16\\\" data-aria-level=\\\"1\\\"><span data-contrast=\\\"auto\\\">Though you may lack experience, your excitement about your field of studies and willingness to continue improving your knowledge in&nbsp;a working&nbsp;environment.<\/span><span data-ccp-props=\\\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:300}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"1\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\\\" data-aria-posinset=\\\"17\\\" data-aria-level=\\\"1\\\"><span data-contrast=\\\"auto\\\">We&rsquo;ll&nbsp;teach you the ropes of managing client-customer relations.<\/span><span data-ccp-props=\\\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:300}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"1\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\\\" data-aria-posinset=\\\"18\\\" data-aria-level=\\\"1\\\"><span data-contrast=\\\"auto\\\">Effective organization and time management skills are essential.<\/span><span data-ccp-props=\\\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:300}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<p><strong><span data-contrast=\\\"auto\\\">Why&nbsp;You&rsquo;ll&nbsp;Find&nbsp;It&nbsp;Fulfilling:<\/span><\/strong><span data-ccp-props=\\\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:300}\\\">&nbsp;<\/span><\/p>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"1\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\\\" data-aria-posinset=\\\"19\\\" data-aria-level=\\\"1\\\"><span data-contrast=\\\"auto\\\">Our \\\"2 weeks training\\\" and &ldquo;learning by doing&rdquo; approach promises professional growth as you gain hands-on experience, with a constant support of your Training Buddy<\/span><span data-ccp-props=\\\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:300}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"1\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\\\" data-aria-posinset=\\\"20\\\" data-aria-level=\\\"1\\\"><span data-contrast=\\\"auto\\\">Embrace an international and diverse work environment, expanding your horizons.&nbsp;<\/span><span data-ccp-props=\\\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:300}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"1\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\\\" data-aria-posinset=\\\"21\\\" data-aria-level=\\\"1\\\"><span data-contrast=\\\"auto\\\">Your development will reflect your evolving skills and potential as we invest in your development.<\/span><span data-ccp-props=\\\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:300}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"1\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\\\" data-aria-posinset=\\\"22\\\" data-aria-level=\\\"1\\\"><span data-contrast=\\\"auto\\\">Employment Contract<\/span><span data-ccp-props=\\\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:300}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"1\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\\\" data-aria-posinset=\\\"23\\\" data-aria-level=\\\"1\\\"><span data-contrast=\\\"auto\\\">Private medical care<\/span><span data-ccp-props=\\\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:300}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"1\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\\\" data-aria-posinset=\\\"24\\\" data-aria-level=\\\"1\\\"><span data-contrast=\\\"auto\\\">Group insurance program,&nbsp;sports&nbsp;and leisure program<\/span><span data-ccp-props=\\\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:300}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\\n<ul>\\n<li aria-setsize=\\\"-1\\\" data-leveltext=\\\"\uf0b7\\\" data-font=\\\"Symbol\\\" data-listid=\\\"1\\\" data-list-defn-props=\\\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\\\" data-aria-posinset=\\\"25\\\" data-aria-level=\\\"1\\\"><span data-contrast=\\\"auto\\\">Social activities,&nbsp;events&nbsp;and celebrations<\/span><span data-ccp-props=\\\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:300}\\\">&nbsp;<\/span><\/li>\\n<\/ul>\",\"ats_external_id\":\"PL-1302\",\"location\":\"Szczecin, Zachodniopomorskie\",\"job_type\":\"full_time\",\"salary\":\"8000\",\"salary_type\":\"monthly\",\"salary_currency\":\"PLN\",\"updated_at\":\"2026-10-15T09:19:41.600+02:00\",\"created_at\":\"2026-10-15T09:17:27.336+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-poland.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMzAy?\",\"apply_url\":\"https:\/\/concentrix-poland.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMzAy\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-poland\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"937\",\"campaign_id\":\"28148\",\"campaign_title\":\"Team Leader, B2B Sales R1772616\",\"campaign_type\":\"job_application\",\"job_title\":\"B2B Sales Team Leader with English - (Digital Marketing Account Management)\",\"street\":\"GRC Athens - Ilia Iliou 51\",\"address\":\"GRC Athens - Ilia Iliou 51\",\"city\":\"Athens\",\"state\":null,\"postal_code\":\"11743\",\"region\":null,\"country\":\"Greece\",\"short_description\":\"\",\"long_description\":\"<p>B2B Sales Team Leader with English (Digital Marketing Account Management)<\/p><br \/><p>Job Description<\/p><p><b>Lead High-Performing Digital Sales Teams<\/b><\/p><p>Are you an experienced sales leader with a passion for coaching, performance management, and digital marketing? Do you thrive in fast-paced environments where you can inspire teams, drive revenue growth, and build strong client relationships?<\/p><p>We are looking for a <b>Sales Team Leader (Digital Advertising Solutions)<\/b> to lead a team of Digital Marketing Account Managers supporting one of the world&#39;s most recognized global technology brands. In this role, you&#39;ll be responsible for driving team performance, customer success, revenue growth, and operational excellence while developing a high-performing sales culture.<\/p><p>What You&#39;ll Be Doing<\/p><p>As a Sales Team Leader, you will lead, develop, and empower a team of Digital Marketing Account Managers focused on helping advertisers maximize their success through innovative digital advertising solutions. You will act as a strategic coach, performance driver, and trusted partner to both clients and internal stakeholders.<\/p><br \/><p><b>Key Responsibilities<\/b><\/p><ul><li>Lead, coach, and motivate a team of Digital Marketing Account Managers to achieve and exceed revenue, retention, and customer satisfaction targets<\/li><li>Drive a high-performance sales culture through ongoing coaching, development planning, and performance management<\/li><li>Conduct regular one-on-one meetings, performance reviews, and coaching sessions to support individual and team success<\/li><li>Monitor productivity, sales activities, pipeline health, and key performance indicators to ensure operational excellence<\/li><li>Provide accurate sales forecasting and ensure CRM systems are consistently updated and maintained<\/li><li>Remove internal and external barriers impacting team performance and customer success<\/li><li>Analyze sales data, customer insights, and market trends to identify opportunities and implement strategic growth initiatives<\/li><li>Support the development and execution of account growth, retention, and customer engagement strategies<\/li><li>Serve as an escalation point for client concerns and collaborate with stakeholders to ensure timely resolution<\/li><li>Partner closely with clients to align business objectives, performance expectations, and growth opportunities<\/li><li>Maintain strong awareness of digital marketing trends, advertising products, and industry developments<\/li><li>Collaborate with cross-functional teams including Operations, Training, Workforce Management, and Client Services to enhance performance and customer experience<\/li><li>Ensure alignment with business goals, sales targets, operating plans, and client performance metrics<\/li><li>Support talent development initiatives, succession planning, and continuous learning opportunities for team members<\/li><li>Foster strong relationships with clients, senior leadership, and key internal stakeholders<\/li><\/ul><br \/><p><b>What We&#39;re Looking For<\/b><\/p><p><b>Essential Requirements<\/b><\/p><ul><li>Fluency in English (C1)<\/li><li>Minimum 3 years of experience leading sales, customer success, or account management teams within a sales environment<\/li><li>Proven track record of consistently delivering team revenue growth and performance targets<\/li><li>Strong leadership, coaching, and people management skills<\/li><li>Experience managing teams in fast-paced, high-volume sales environments<\/li><li>Excellent analytical and problem-solving skills with the ability to translate insights into business actions<\/li><li>Strong stakeholder management and relationship-building capabilities<\/li><li>Experience with sales forecasting, pipeline management, and performance reporting<\/li><li>Ability to influence teams and drive accountability through coaching and leadership<\/li><li>Strong organizational skills with the ability to prioritize multiple business objectives simultaneously<\/li><li>Willingness to work on-site in Athens, Greece<\/li><\/ul><br \/><p><b>Preferred Qualifications<\/b><\/p><ul><li>Bachelor&#39;s Degree in Business, Marketing, Management, or a related field<\/li><li>Experience within Digital Marketing, Online Advertising, Customer Success, or Technology Sales environments<\/li><li>Knowledge of consultative selling methodologies and customer success frameworks<\/li><li>Experience using Salesforce or other CRM platforms<\/li><li>Understanding of digital advertising products, performance marketing, and online customer acquisition strategies<\/li><li>Experience managing multilingual sales or account management teams<\/li><\/ul><br \/><p><b>Why Join Us?<\/b><\/p><ul><li>Work with one of the world&#39;s leading technology and digital advertising brands<\/li><li>Lead a talented, international team in a dynamic and fast-growing environment<\/li><li>Indefinite employment contract with 14 salaries per year<\/li><li>Competitive compensation package and monthly performance incentives<\/li><li>Comprehensive relocation support to Athens, Greece<\/li><li>Daily meal vouchers via Up Hellas Mastercard<\/li><li>Additional private health insurance coverage<\/li><li>Ongoing leadership development and professional training opportunities<\/li><li>International career growth and mobility programs<\/li><li>Access to wellness initiatives, fitness facilities, and employee engagement activities<\/li><li>Modern workplace with premium amenities, including rooftop leisure spaces and corporate dining facilities<\/li><li>Inclusive, collaborative, and multicultural company culture<\/li><\/ul><br \/><p><b>Location<\/b><\/p><ul><li>Athens, Greece<\/li><li>On-Site Role<\/li><\/ul><br \/><p><b>Ready to Lead, Inspire, and Grow?<\/b><\/p><p>Join us and play a key role in shaping the success of a high-performing digital sales organization. If you&#39;re passionate about developing people, driving business results, and helping clients achieve their growth ambitions, we&#39;d love to hear from you.<\/p><br \/><p><b>Apply today and take the next step in your leadership career with a global team where innovation, performance, and customer success drive everything we do.<\/b><\/p>\",\"ats_external_id\":\"R1772616\",\"location\":\"Athens\",\"job_type\":\"\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-15T00:06:20.322+08:00\",\"created_at\":\"2026-10-15T00:05:00.512+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yODE0OA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/GRC-Athens---Ilia-Iliou-51\/B2B-Sales-Team-Leader-with-English----Digital-Marketing-Account-Management-_R1772616\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"B2B Sales\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Athens\",\"state\":null,\"country\":{\"wid\":\"566388c1eb974c42bd9e3da4c2f57d60\",\"iso2\":\"GR\",\"iso3\":\"GRC\",\"descriptor\":\"Greece\",\"iso_numeric\":\"300\"},\"postal_code\":\"11743\",\"primary_location\":{\"id\":\"GR-ATH-ILIAI-01\",\"wid\":\"d336840d2e5c101d47980bb2678f0000\",\"descriptor\":\"GRC Athens - Ilia Iliou 51\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"maria.harcau@concentrix.com\"},\"first_name\":\"Laza, Maria\"},\"categories\":[{\"descriptor\":\"CF B2B Sales\"}],\"recruiters\":[{\"id\":\"102627735\",\"wid\":\"c5682ed6077b10155e695519d2ae0003\",\"descriptor\":\"Maria Laza (102627735)\"}],\"hiring_type\":null,\"job_profile\":{\"id\":\"JC3366\",\"descriptor\":\"Team Leader, B2B Sales\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-390951\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/GRC-Athens---Ilia-Iliou-51\/B2B-Sales-Team-Leader-with-English----Digital-Marketing-Account-Management-_R1772616\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/GRC-Athens---Ilia-Iliou-51\/B2B-Sales-Team-Leader-with-English----Digital-Marketing-Account-Management-_R1772616\/apply\",\"job_requisition_id\":\"R1772616\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"stefan.bucher@concentrix.com\"},\"first_name\":\"Stefan Bucher (101926928)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1772616\",\"wid\":\"5062b37d9eab103709120eb279670000\",\"descriptor\":\"B2B Sales Team Leader with English - (Digital Marketing Account Management)\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"938\",\"campaign_id\":\"28147\",\"campaign_title\":\"Manager I, Quality R1772601\",\"campaign_type\":\"job_application\",\"job_title\":\"RESPONSABLE QUALITE PROJET en CENTRE D'APPEL\",\"street\":\"CIV Abidjan - Plateau, Immeuble Marina View - Boulevard de l\u2019ind\u00e9ni\u00e9 A23  Ind\u00e9ni\u00e9\",\"address\":\"CIV Abidjan - Plateau, Immeuble Marina View - Boulevard de l\u2019ind\u00e9ni\u00e9 A23  Ind\u00e9ni\u00e9\",\"city\":\"Abidjan\",\"state\":null,\"postal_code\":\"01 BP 7171 01\",\"region\":null,\"country\":\"C\u00f4te d'Ivoire\",\"short_description\":\"Missions principales\\nLe Responsable Qualit\u00e9 a pour mission de garantir la conformit\u00e9 de la prestation de services et processus de l\u2019entreprise aux normes, r\u00e9glementations et attentes des clients. 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(French-speaking) - Hybrid - HS03\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":null,\"country\":\"Spain\",\"short_description\":\" \",\"long_description\":\"<p><b><span style=\\\"font-size:inherit\\\"><br \/>Experience the power of a game-changing career\u00a0<\/span><\/b><\/p><br \/><p style=\\\"color:!important\\\">Are you looking for what\u2019s next? We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0<\/p><br \/><p style=\\\"color:!important\\\">If you\u2019re looking to grow and be inspired, as an <b><span style=\\\"font-size:inherit\\\">Inbound Sales Representative in Barcelona (hybrid)<\/span><\/b>, you will be part of our team of game-changers who are powering the brands of the future in tech.\u00a0<\/p><br \/><p style=\\\"color:!important\\\"><b><span style=\\\"font-size:inherit\\\">Career growth and personal development\u00a0<\/span><\/b><\/p><br \/><p style=\\\"color:!important\\\">This is a great opportunity to experience the power of what\u2019s next and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed.\u00a0<\/p><br \/><p style=\\\"color:!important\\\"><b><span style=\\\"font-size:inherit\\\">What you will do in this role\u00a0<\/span><\/b><\/p><br \/><p style=\\\"color:!important\\\">In everything we do, we believe in doing right by and for people \u2013 our clients, their customers, our people, our community, and our planet.\u00a0<\/p><br \/><p style=\\\"color:!important\\\">As an<b><span style=\\\"font-size:inherit\\\"> Inbound Sales Representative <\/span><\/b>on our team, you will:\u00a0<\/p><br \/><p style=\\\"color:!important\\\">- Manage qualified inbound calls for Commercial business Development of customers acquired \/ profiled on line Account management of gold customers and partners\u00a0<br \/>- Perform OB calls to customers to develop and acquire new business (it is in addition to call back for support tasks)\u00a0<br \/>- Login all customer contacts in the CRM system in use at the time\u00a0<br \/>- Give feedback on sales activity Skills for the Specialist\u00a0<br \/>- Identify right contacts at customers\u00a0<br \/>- Track, manage and report ongoing activity related to sales pipeline\u00a0<\/p><br \/><p style=\\\"color:!important\\\"><b><span style=\\\"font-size:inherit\\\">Your qualifications\u00a0<\/span><\/b><\/p><br \/><p style=\\\"color:!important\\\">We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\u00a0<\/p><br \/><p style=\\\"color:!important\\\"><b><span style=\\\"font-size:inherit\\\">Concentrix is a great match if you:\u00a0<\/span><\/b><\/p><br \/><p style=\\\"color:!important\\\">- Have a proficient or bilingual level of French plus advanced English <br \/>- Have one year of related sales experience\u00a0<br \/>- Have excellent negotiation management and strong communication skills (verbal &amp; written) including excellent telephone and presentation skills\u00a0<br \/>- Work toward goal achievement using negotiation, teamwork\/collaboration, motivation and time\/work prioritization\u00a0<br \/>- Can demonstrate innovation and good judgment\/problem-solving skills when making decisions\u00a0<br \/>- Can establish an individual course of action to accomplish goals while using appropriate\u00a0<\/p><br \/><p style=\\\"color:!important\\\"><b><span style=\\\"font-size:inherit\\\">What\u2019s in it for you\u00a0<\/span><\/b><\/p><br \/><p>- Full time 39 hours\/week permanent contract: Monday to Friday from 9:30 to 18:30<br \/>- Salary 20.000 euros gross\/year &#43; up to 4,500 euros gross\/year in bonus\u00a0<br \/>- Great office location in Barcelona\u00a0<br \/>- Full paid training about the company and the project you will be working on\u00a0<br \/>- Career development program and specialized courses\u00a0<\/p><br \/><p style=\\\"color:!important\\\"><b><span style=\\\"font-size:inherit\\\">Experience the best version of you!\u00a0<\/span><\/b><\/p><br \/><p style=\\\"color:!important\\\">At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u00a0<\/p><br \/><p style=\\\"color:!important\\\">If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d\u00a0<\/p><br \/><p style=\\\"color:!important\\\">Concentrix is an equal opportunity employer\u00a0<\/p><p style=\\\"color:!important\\\">We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.\u00a0<br \/>R1772584<\/p>\",\"ats_external_id\":\"R1772584\",\"location\":\"Barcelona, Barcelona\",\"job_type\":\"full_time\",\"salary\":\"1666.67\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-23T12:25:45.643+02:00\",\"created_at\":\"2026-10-14T16:06:03.782+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjA1?\",\"apply_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjA1\/apply?\",\"head_count\":\"300\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"B2B Sales\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"organization_reference_id\":\"WES05\"},\"location\":{\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"country\":{\"wid\":\"bd34c524a6a04ae6915f5d96fa086199\",\"iso2\":\"ES\",\"iso3\":\"ESP\",\"descriptor\":\"Spain\",\"iso_numeric\":\"724\"},\"postal_code\":\"8020\",\"primary_location\":{\"id\":\"ES-BAR-SELVA-01\",\"wid\":\"e3ece62c945d101d479c643715ac0000\",\"descriptor\":\"ESP Barcelona - 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Hpinc - WHSBTSPAIN26\",\"reference_id\":\"WHSBTSPAIN26\",\"custom_reference_id\":\"WHSBTSPAIN26\",\"company_reference_id\":null},{\"wid\":\"762a036300cf101ef56c04aedba20000\",\"descriptor\":\"W0ZMTM P_Sbt_Spain_Hpi Store Hpi Stor\",\"reference_id\":\"W0ZMTM\",\"custom_reference_id\":\"W0ZMTM\",\"company_reference_id\":null},{\"wid\":\"f9af6d726098012800e86f183c06bbbd\",\"descriptor\":\"COGS (SITE) Production Agent Direct\",\"reference_id\":\"PRODUCAGENT-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"custom_reference_id\":null,\"company_reference_id\":\"WES05\"}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"jeanbaptistepaulhenri.bruno@concentrix.com\"},\"first_name\":\"Jean Baptiste Paul Henri Bruno (102538930)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1772584\",\"wid\":\"aab880cf0e4f1037057d094ecad80000\",\"descriptor\":\"Inbound Sales Representative (French-speaking) - Hybrid - HS03\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_11\",\"wid\":\"0227dc387a0901268f38556fe1650a39\",\"descriptor\":\"Grade 11\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"concentrix-spain\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"0\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"942\",\"campaign_id\":\"28101\",\"campaign_title\":\"Associate, Facilities R1772387\",\"campaign_type\":\"job_application\",\"job_title\":\"Team Leader SG (H\/F) - Toamasina\",\"street\":\"MDG Tamatave - RN2 ter Betainomby\",\"address\":\"MDG Tamatave - RN2 ter Betainomby\",\"city\":\"Tamatave\",\"state\":null,\"postal_code\":\"501\",\"region\":null,\"country\":\"Madagascar\",\"short_description\":\"\",\"long_description\":\"<div><p><b><span>Rejoignez une \u00e9quipe engag\u00e9e dans l\u2019excellence de la gestion de la relation client !<\/span><\/b><span>\u00a0<\/span><\/p><p><\/p><\/div><div><p><b><span>Qui sommes-nous ?<\/span><\/b><span>\u00a0<\/span><\/p><p><\/p><\/div><div><p><span><span>Concentrix<\/span><span> est une entreprise internationale implant\u00e9e dans plus de 70 pays. Sp\u00e9cialistes de l&#39;am\u00e9lioration de l&#39;exp\u00e9rience client et de l&#39;optimisation des processus m\u00e9tiers, nous aidons les entreprises \u00e0 se transformer et atteindre l&#39;excellence, dans un environnement inclusif, collaboratif et innovant.<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><p><span>\u00a0<\/span><\/p><\/div><div><p><b><span>Votre mission en tant <\/span><span>que Team<\/span><span> Leader Service G\u00e9n\u00e9raux <\/span><\/b><span><span>:<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><p><span><span>\u00a0<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><ul><li><p><span><span>Piloter les op\u00e9rations quotidiennes des services g\u00e9n\u00e9raux, incluant la maintenance des b\u00e2timents, la s\u00e9curit\u00e9 et les services de nettoyage, pour garantir un fonctionnement sans faille.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Assurer le bon fonctionnement des \u00e9quipements et signaler rapidement toute panne \u00e0 la hi\u00e9rarchie pour une intervention rapide.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Collaborer avec les fournisseurs et les prestataires de services pour assurer des prestations de haute qualit\u00e9.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Superviser l\u2019entretien des locaux (bureaux, salles de r\u00e9union, parties communes\u2026).<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Veiller \u00e0 la s\u00e9curit\u00e9 et \u00e0 la conformit\u00e9 des installations.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Proposer des solutions pour optimiser les co\u00fbts ou les services.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Mettre en place des proc\u00e9dures et suivre les indicateurs de performance.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><p><span>\u00a0<\/span><\/p><\/div><div><p><b><span>Ce que nous vous offrons :\u00a0<\/span><\/b><span>\u00a0<\/span><\/p><p><\/p><\/div><div><p><span><span>Chez <\/span><span>Concentrix<\/span><span>, nous faisons de la valorisation de nos talents une priorit\u00e9. Voici les avantages uniques que nous proposons pour reconna\u00eetre votre contribution :<\/span><\/span><span>\u00a0<\/span><\/p><p><\/p><\/div><div><p><b><span>R\u00e9mun\u00e9ration et avantages :<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><ul><li><p><span><span>Un contrat CDI de 40 heures par semaine.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Une prime variable selon vos r\u00e9sultats.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Une mutuelle sant\u00e9 compl\u00e9mentaire \u00e0 partir de votre 6\u00e8me mois d&#39;int\u00e9gration<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Un acc\u00e8s \u00e0 la cantine et au transport du personnel<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><p><\/p><div><p><b><span>Conditions de travail optimales :<\/span><\/b><span>\u00a0<\/span><\/p><\/div><p><\/p><div><ul><li><p><span><span>Une formation continue pour le d\u00e9veloppement de vos comp\u00e9tences.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Un environnement de travail valorisant la qualit\u00e9 de vie au travail.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Des perspectives d\u2019\u00e9volution professionnelle.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><p><span>\u00a0<\/span><\/p><\/div><div><p><b><span>Le profil recherch\u00e9 :<\/span><\/b><span>\u00a0<\/span><\/p><p><\/p><\/div><div><p><b><span>Nous recherchons des talents qui :<\/span><\/b><span>\u00a0<\/span><\/p><\/div><div><p><span>\u00a0<\/span><\/p><\/div><div><ul><li><p><span><span>Ont au m<\/span><span>inimum <\/span><span>un <\/span><span>Bac&#43;2 en Gestion, Logistique et Transport avec 5 ans d\u2019exp\u00e9rience dans un r\u00f4le similaire.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Poss\u00e8dent un excellent sens de l\u2019o<\/span><span>rganisation et <\/span><span>de <\/span><span>rigueur<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Font preuve d\u2019un l<\/span><span>eadership,<\/span><span> de<\/span><span> s<\/span><span>olides comp\u00e9tences manag\u00e9riales, tant hi\u00e9rarchiques que transversales.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Disposent d\u2019e<\/span><span>xcellentes aptitudes en communication et en n\u00e9gociation.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Ont le s<\/span><span>ens du service et <\/span><span>r\u00e9activit\u00e9<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Sont capables de<\/span><span> travailler de mani\u00e8re autonome et \u00e0 jongler efficacement avec plusieurs t\u00e2ches simultan\u00e9ment.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>D\u00e9montrent de la p<\/span><span>olyvalence, <\/span><span>de l\u2019<\/span><span>int\u00e9grit\u00e9, <\/span><span>du <\/span><span>dynamisme et <\/span><span>d\u2019une <\/span><span>organisation<\/span><span> impeccable.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>\u00a0<\/span><span>Ma\u00eetrise<\/span><span>nt<\/span><span> des normes de s\u00e9curit\u00e9 et des r\u00e9glementations en mati\u00e8re de sant\u00e9 au travail.<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><ul><li><p><span><span>Ma\u00eetrise<\/span><span>nt<\/span><span> des outils bureautiques et de gestion<\/span><\/span><span>\u00a0<\/span><\/p><\/li><\/ul><\/div><div><p><span>\u00a0<\/span><\/p><\/div><div><p><b><span>Notre processus de recrutement :<\/span><\/b><span>\u00a0<\/span><\/p><p><\/p><\/div><div><p><span><span>1. Entretien individuel avec un membre de l&#39;\u00e9quipe recrutement<\/span><\/span><span>\u00a0<\/span><\/p><\/div><div><p><span><span>2. Entretien de validation : une discussion approfondie avec le responsable des op\u00e9rations SG pour valider vos comp\u00e9tences et aligner vos ambitions avec notre culture.<\/span><\/span><span>\u00a0<\/span><\/p><p><\/p><\/div><div><p><b><span>Pr\u00eat \u00e0 relever ce d\u00e9fi ? Rejoignez l\u2019aventure <\/span><span>Concentrix<\/span><span>, l\u00e0 o\u00f9 innovation et satisfaction client se rencontrent !<\/span><\/b><span>\u00a0<\/span><\/p><\/div>\",\"ats_external_id\":\"R1772387\",\"location\":\"Tamatave\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-14T16:06:48.860+08:00\",\"created_at\":\"2026-10-14T16:05:47.182+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yODEwMQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/MDG-Tamatave---RN2-ter-Betainomby\/Team-Leader-SG--H-F----Toamasina_R1772387\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Facility Management\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Tamatave\",\"state\":null,\"country\":{\"wid\":\"db69cea6446c11de98360015c5e6daf6\",\"iso2\":\"MG\",\"iso3\":\"MDG\",\"descriptor\":\"Madagascar\",\"iso_numeric\":\"450\"},\"postal_code\":\"501\",\"primary_location\":{\"id\":\"MG-TAM-IMMEU-01\",\"wid\":\"d336840d2e5c101d4796db62f8790000\",\"descriptor\":\"MDG Tamatave - RN2 ter Betainomby\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"mamyrindra.arisonrasoloharivony@concentrix.com\"},\"first_name\":\"Arison Rasoloharivony, Mamy Rindra\"},\"categories\":[{\"descriptor\":\"CF Facility Management\"}],\"recruiters\":[{\"id\":\"102564103\",\"wid\":\"da7d7d2449a2101032b52525ed4b0000\",\"descriptor\":\"Mamy Rindra Arison Rasoloharivony (102564103)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC1087\",\"descriptor\":\"Associate, Facilities\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-390888\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/MDG-Tamatave---RN2-ter-Betainomby\/Team-Leader-SG--H-F----Toamasina_R1772387\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/MDG-Tamatave---RN2-ter-Betainomby\/Team-Leader-SG--H-F----Toamasina_R1772387\/apply\",\"job_requisition_id\":\"R1772387\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"norohanitriniainaandrianina.rabodohelinarivo@concentrix.com\"},\"first_name\":\"Norohanitriniaina Andrianina Rabodohelinarivo (102571845)\"},\"category_groups\":[{\"id\":\"CF Real Estate Group\",\"wid\":\"0227dc387a090168e2016b2ced6529e8\",\"descriptor\":\"Real Estate Group\"}],\"job_requisition\":{\"id\":\"R1772387\",\"wid\":\"56ec1913847a1036eefe33307b300000\",\"descriptor\":\"Team Leader SG (H\/F) - Toamasina\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_10\",\"wid\":\"0227dc387a09013940c6f923e165de36\",\"descriptor\":\"Grade 10\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"479\",\"campaign_id\":\"5257\",\"campaign_title\":\"GTM - Cantonese - Due Diligence \",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Service Advisor \u2013 Bilingual Cantonese Speakers\",\"street\":null,\"address\":null,\"city\":\"Cairo\",\"state\":\"Cairo Governorate\",\"postal_code\":null,\"region\":\"Cairo\",\"country\":\"Egypt\",\"short_description\":\"Join Concentrix Today!\",\"long_description\":\"<h2>Job Description<\/h2>\\n<p>Are you passionate about delivering exceptional customer experiences and communicating confidently in Cantonese? Join our dynamic team as a <strong>Cantonese Customer Service Representative<\/strong>, where you will serve as the first point of contact for customers, providing professional support through voice and non-voice channels while representing leading global brands.<\/p>\\n<p>This role offers an exciting opportunity to work across various industries, including Customer Service, Technical Support, Retail, Telecommunications, E-commerce, and Financial Services, while building valuable customer engagement and problem-solving skills in a fast-paced, multinational environment.<\/p>\\n<h2>Key Responsibilities<\/h2>\\n<h3>In this role, you will:<\/h3>\\n<ul>\\n<li>Provide outstanding customer support to Cantonese-speaking customers through inbound and outbound calls, emails, and chat interactions.<\/li>\\n<li>Handle customer inquiries professionally and efficiently, ensuring issues are resolved on the first contact whenever possible.<\/li>\\n<li>Assist customers with account inquiries, order management, product information, service requests, and basic troubleshooting.<\/li>\\n<li>Build strong customer relationships through active listening, empathy, and effective communication.<\/li>\\n<li>Deliver accurate information regarding products, services, policies, and procedures.<\/li>\\n<li>Document customer interactions clearly and accurately in internal systems.<\/li>\\n<li>Escalate complex cases to the appropriate teams while maintaining ownership of the customer experience.<\/li>\\n<li>Meet individual and team performance goals, including quality, productivity, and customer satisfaction metrics.<\/li>\\n<li>Contribute to a collaborative and positive work environment while supporting business objectives.<\/li>\\n<\/ul>\\n<h2>Essential Functions &amp; Core Responsibilities<\/h2>\\n<ul>\\n<li>Deliver service excellence while adhering to contractual KPIs and quality standards.<\/li>\\n<li>Identify customer needs through effective probing and questioning techniques.<\/li>\\n<li>Resolve routine customer concerns with professionalism and a solution-focused approach.<\/li>\\n<li>Maintain up-to-date knowledge of client products, services, systems, and processes.<\/li>\\n<li>Ensure accurate and complete case documentation and account updates.<\/li>\\n<li>Demonstrate patience, empathy, and professionalism in every customer interaction.<\/li>\\n<li>Follow company policies, security requirements, and operational procedures.<\/li>\\n<li>Support continuous improvement initiatives aimed at enhancing customer satisfaction and operational performance.<\/li>\\n<li>Identify opportunities to promote relevant products or services when applicable.<\/li>\\n<\/ul>\\n<h3>Required Qualifications<\/h3>\\n<ul>\\n<li>High School Diploma or equivalent.<\/li>\\n<li><strong>B2+\/C1 proficiency in Cantonese (spoken and written).<\/strong><\/li>\\n<li><strong>B1 proficiency in English (spoken and written).<\/strong><\/li>\\n<li>Previous customer service experience is preferred but not required.<\/li>\\n<li>Excellent verbal and written communication skills.<\/li>\\n<li>Strong interpersonal and customer engagement abilities.<\/li>\\n<li>Ability to work effectively in a fast-paced, target-driven environment.<\/li>\\n<li>Strong multitasking, organizational, and prioritization skills.<\/li>\\n<li>Basic computer literacy and ability to navigate multiple systems simultaneously.<\/li>\\n<li>Strong problem-solving and analytical thinking skills.<\/li>\\n<li>Ability to work independently and as part of a team.<\/li>\\n<li>Flexible to work rotational shifts, weekends, and public holidays as required.<\/li>\\n<\/ul>\\n<h2>Preferred Competencies<\/h2>\\n<ul>\\n<li>Customer-centric mindset with a passion for helping others.<\/li>\\n<li>Professional, positive, and resilient attitude.<\/li>\\n<li>Strong attention to detail and accuracy.<\/li>\\n<li>Adaptability and willingness to learn new tools, products, and processes.<\/li>\\n<li>Ability to remain composed and professional when handling challenging customer situations.<\/li>\\n<\/ul>\\n<h2>What We Offer<\/h2>\\n<ul>\\n<li>Competitive Salary Package<\/li>\\n<li>Transportation Provided<\/li>\\n<li>Medical and Social Insurance<\/li>\\n<li>Fast-Track Career Progression Opportunities<\/li>\\n<li>Comprehensive Training and Development Programs<\/li>\\n<li>Exposure to International Clients and Global Brands<\/li>\\n<li>Diverse and Inclusive Work Environment<\/li>\\n<li>Opportunities to grow across Customer Service, Technical Support, Sales, Retail, Telecommunications, and other business sectors<\/li>\\n<\/ul>\\n<h2>Career Development<\/h2>\\n<p>This role provides a strong foundation for career growth within customer experience and business services. 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They are not intended to be an exhaustive list of all responsibilities, duties, or qualifications required.<\/p>\\n<p>We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, gender, age, disability, religion, or background.<\/p>\",\"ats_external_id\":\"EG-5257\",\"location\":\"Cairo, Cairo\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-27T03:59:16.884+04:00\",\"created_at\":\"2026-10-14T12:13:35.264+04:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-met1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC81MjU3?\",\"apply_url\":\"https:\/\/concentrix-met1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC81MjU3\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"customer_service\",\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-met1\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"3\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"1545\",\"campaign_id\":\"1204\",\"campaign_title\":\"Advisor I, Customer Service - Bilingual R1772413\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Service Representative (Spanish speaking) - Onsite - JE01\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":\"Catalu\u00f1a\",\"country\":\"Spain\",\"short_description\":\" .\",\"long_description\":\"<p><b>Step into a Game-Changing Career<\/b>\u00a0<\/p><br \/><p>Ready to join an innovative and fast-growing team? We\u2019re a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world\u2019s most recognized brands \u2014 the ones you use every day \u2014 helping them grow through technology and integrated solutions.<\/p><br \/><p>If you&#39;re looking to grow and be inspired, as a <b>Customer Service Representative in Barcelona<\/b> (On-site), you will be part of our team of game-changers who are powering the brands of the future in the coffee industry.\u00a0\u00a0<\/p><br \/><p><b>Career Growth and Personal Development<\/b>\u00a0<\/p><br \/><p>This is your chance to grow, learn, and build meaningful connections. We provide comprehensive training, access to the latest tools, and continuous support to help you succeed and progress in your career.\u00a0<\/p><br \/><p><b>What You Will Do in This Role<\/b>\u00a0<\/p><br \/><p>At the heart of everything we do is a commitment to people \u2014 our clients, their customers, our teams, our community, and our planet.\u00a0<\/p><br \/><p>As a <b>Customer Service Representative<\/b>, you will:\u00a0<\/p><br \/><ul><li>Provide with accurate information to our customer.<\/li><li>Logging and follow up of correct and Valid Orders or requests.<\/li><li>Delivery of high caliber Customer Service on Post-Sales requisitions (Logistics, warranties, refunds\u2026)<\/li><li>Capturing of all required data elements in CRM as required by client\u2019s training, policies and procedures.<\/li><\/ul><br \/><p>\u00a0<b>Your Qualifications<\/b>\u00a0We welcome people from diverse backgrounds who are curious, motivated, and eager to learn. If you are passionate about helping others and delivering excellent customer experiences, you will thrive with us.\u00a0<\/p><br \/><p><span style=\\\"color:#000000\\\"><b>Requirements<\/b>\u00a0\u00a0<\/span><\/p><br \/><ul><li><span style=\\\"color:#000000\\\">Are proficient or bilingual in Spanish, French is a plus!<\/span><\/li><li><span style=\\\"color:#000000\\\"> Excellent communication skills in a variety of\u00a0customer\u00a0facing situations.\u00a0\u00a0<\/span><\/li><li><span style=\\\"color:#000000\\\">Good team player with drive for success.\u00a0\u00a0<\/span><\/li><li><span style=\\\"color:#000000\\\">Previous\u00a0experience\u00a0in\u00a0similar\u00a0position is a plus.<\/span><\/li><\/ul><p>\u00a0\u00a0<\/p><p><b>What\u2019s in It for You<\/b>\u00a0<\/p><br \/><p>We go beyond expectations by creating experiences that truly stand out. That\u2019s why we invest in our people, technology, and future \u2014 including yours.\u00a0In this role, you\u2019ll benefit from:<\/p><p>\u00a0<\/p><ul><li> Full-time (39 hours\/week) contract, Monday to Friday (09:00\u201318:00)<\/li><li>Salary of \u20ac19,623.94 gross\/year &#43; up to \u20ac1,500 gross\/year in bonus<\/li><li>Onsite Barcelona Office<\/li><li>Referral bonus opportunities<\/li><li>Fully paid training on the company and your project<\/li><li>Career development programs and specialized courses<\/li><\/ul><br \/><p>\u00a0<b>Be Your Best Version<\/b>\u00a0<\/p><br \/><p>At Concentrix, we invest in our people because we know that when you thrive, our clients and their customers do too. If this sounds like the next step in your career, we\u2019d love to hear from you. Apply today and discover why over 440,000 game-changers worldwide choose Concentrix as their employer of choice.\u00a0<\/p><br \/><p><i>Concentrix is an equal opportunity employer<\/i>\u00a0<i>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. 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In this dynamic role, you will navigate <strong>outbound collection<\/strong> tasks prioritized through worklists generated by our collection platform. This position requires a balance of empathy, analytical problem-solving, and strong negotiation skills to ensure all invoices are paid to terms while building and maintaining excellent B2B relationships. Due to the fast-paced nature of the organization, you must possess a strong sense of ownership, a willingness to learn, and the drive to deliver fast resolutions.<\/p>\\n<h4>Key Responsibilities<\/h4>\\n<ul>\\n<li>Manage daily collections and partner inquiries by effectively navigating dynamic worklists provided by the collection platform.<\/li>\\n<li>Take full ownership of financial investigations, aiming for fast and accurate resolutions to reduce credit balances and improve cycle times.<\/li>\\n<li>Proactively investigate complex partner inquiries, identify underlying issues, and independently seek support or define escalation paths when standard guidelines are not available.<\/li>\\n<li>Communicate cross-functionally with internal and external teams to facilitate knowledge sharing and resolve business challenges.<\/li>\\n<li>Act as a dedicated business partner to internal and external stakeholders, exercising patience to communicate complex financial details clearly to partners.<\/li>\\n<\/ul>\\n<p><strong>Do you want standard working time? Not a problem!<\/strong><br \/>Our lines are open 09:00a.m. &ndash; 6:00p.m. Mon-Fri to help you strike an excellent work-life balance!<\/p>\\n<p><strong>We offer a competitive monthly salary and a fully remote work model!<\/strong><\/p>\\n<h4>Qualifications &amp; Skills<\/h4>\\n<h4>Technical &amp; Analytical Skills<\/h4>\\n<ul>\\n<li>Excellent PC skills with the ability to comfortably work with, navigate, and multitask across different programs, internal tools, and collections software simultaneously.<\/li>\\n<li>Previous background experience in banking, financial accounts, or B2B collections is a strong plus.<\/li>\\n<li>Strong investigation and review skills, demonstrating a smart and agile approach to analyzing data and interpreting financial situations.<\/li>\\n<\/ul>\\n<h4>Soft Skills &amp; Communication<\/h4>\\n<ul>\\n<li>Good verbal and written communication skills in <strong>Croatian\/Greek\/Polish <\/strong>and<strong> English<\/strong>.<\/li>\\n<li>High emotional intelligence to read between the lines, accurately interpret the intentions of others, and show empathy toward their challenges while firmly protecting business interests.<\/li>\\n<li>Exceptional active listening skills paired with the power of negotiation to secure payments and resolve disputes amicably.<\/li>\\n<li>Demonstrated patience to communicate and clarify complex details effectively to diverse audiences.<\/li>\\n<\/ul>\\n<h4>Attributes &amp; Work Ethic<\/h4>\\n<ul>\\n<li>Proactive, curious thinker with a strong willingness to learn and adapt to new challenges.<\/li>\\n<li>Demonstrates a high level of responsibility, ownership, and commitment to achieving pre-set goals.<\/li>\\n<li>Adaptable schedule flexibility to meet the operational needs of a global business.<\/li>\\n<li>High focus on fast and effective resolution of issues.<\/li>\\n<\/ul>\\n<p><strong>What can you expect from us:<\/strong><\/p>\\n<ul>\\n<li class=\\\"css-v55p23\\\">\\n<p>Comprehensive initial training and onboarding (fully paid by us)<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Continuous training and upskilling programs through Concentrix University<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Professional Development and Career Navigation programs to map out the steps in your desired development<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Health and Wellbeing initiatives<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Relocation support if needed (accommodation and travel expenses)<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!<\/p>\\n<\/li>\\n<\/ul>\\n<p data-pm-slice=\\\"1 1 []\\\"><em>You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the \\\"wow\\\" too. 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Il fait \u00e9galement partie d'une \u00e9quipe transverse de Directeurs des Ventes New Logo pr\u00e9sents dans chaque Business Unit, et s'appuie pour son activit\u00e9 sur l'ensemble des \u00e9quipes commerciales et marketing transverses (bid management, lead gen, marketing) BU concern\u00e9e : \u00e0 pr\u00e9ciser selon le besoin de recrutement.\",\"long_description\":\"<h2>Missions principales<\/h2><p><b>D\u00e9veloppement commercial et pilotage du new business<\/b><\/p><ul><li>Construire et piloter le pipeline new business de la BU, avec des objectifs ACV (Annual Contract Value) et CYR (Current Year Revenue) chiffr\u00e9s<\/li><li>Identifier, qualifier et prospecter les cibles \u00e0 fort potentiel sur le p\u00e9rim\u00e8tre confi\u00e9<\/li><li>Piloter les r\u00e9ponses aux appels d&#39;offres (RFP\/RFI) : structuration de l&#39;offre, coordination des expertises internes, soutenance client<\/li><li>Assurer un reporting r\u00e9gulier de l&#39;activit\u00e9 commerciale (pipeline, 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\u00e9v\u00e9nements de la BU<\/li><\/ul><p><b>Gestion des partenariats<\/b><\/p><ul><li>D\u00e9velopper et animer les partenariats strat\u00e9giques utiles \u00e0 la g\u00e9n\u00e9ration de business (\u00e9diteurs, int\u00e9grateurs, revendeurs)<\/li><li>Repr\u00e9senter Concentrix aupr\u00e8s des \u00e9cosyst\u00e8mes partenaires pertinents pour la BU<\/li><\/ul><h2>Profil recherch\u00e9 et qualifications<\/h2><p><b>Formation<\/b><\/p><ul><li>Bac&#43;5, \u00e9cole de commerce ou universit\u00e9, sp\u00e9cialisation vente\/n\u00e9gociation ou business international appr\u00e9ci\u00e9e<\/li><\/ul><p><b>Exp\u00e9rience<\/b><\/p><ul><li>Minimum 7 \u00e0 10 ans d&#39;exp\u00e9rience commerciale, dont une exp\u00e9rience significative en vente complexe B2B (cycle long, multi-interlocuteurs, RFP)<\/li><li>Exp\u00e9rience confirm\u00e9e dans le secteur BPO\/CX, ou dans un environnement de services \u00e0 forte composante relationnelle et technologique<\/li><li>Track record d\u00e9montrable de signatures new business et d&#39;atteinte d&#39;objectifs ACV<\/li><li>Exp\u00e9rience de la vente de solutions technologiques ou d&#39;IA appliqu\u00e9e \u00e0 la relation client (CCaaS, IA conversationnelle) est un plus fort<\/li><li>Une premi\u00e8re exp\u00e9rience de management d&#39;\u00e9quipe commerciale est un atout<\/li><\/ul><p><b>Savoir-faire<\/b><\/p><ul><li>Ma\u00eetrise des m\u00e9thodologies de vente complexe et de la gestion de RFP de bout en bout<\/li><li>Capacit\u00e9 \u00e0 construire et porter un narratif de valeur face \u00e0 des interlocuteurs C-level<\/li><li>Aisance dans la structuration d&#39;une strat\u00e9gie de compte et de conqu\u00eate<\/li><li>Anglais courant indispensable (environnement EMEA)<\/li><\/ul><h2>Comp\u00e9tences cl\u00e9s<\/h2><p><span style=\\\"color:#000000\\\"><span>Cat\u00e9gorie<\/span><\/span><\/p><p><span style=\\\"color:#000000\\\"><span>Comp\u00e9tences attendues<\/span><\/span><\/p><p>Commerciales<\/p><p>Chasse new business, n\u00e9gociation complexe, gestion de pipeline, closing<\/p><p>Strat\u00e9giques<\/p><p>Construction d&#39;une strat\u00e9gie de conqu\u00eate BU, lecture march\u00e9 et concurrence<\/p><p>Relationnelles<\/p><p>Engagement C-level, gestion de partenariats, influence transverse<\/p><p>Op\u00e9rationnelles<\/p><p>Pilotage de RFP, coordination bid management\/delivery, reporting et forecast<\/p><p>Comportementales<\/p><p>Conviction, r\u00e9silience, autonomie, orientation r\u00e9sultats, esprit d&#39;\u00e9quipe<\/p><h2>Conditions, package et modalit\u00e9s<\/h2><ul><li><b>Type de contrat :<\/b> CDI, statut cadre<\/li><li><b>Localisation :<\/b> si\u00e8ge social, Paris 17e<\/li><li><b>R\u00e9mun\u00e9ration :<\/b> fixe &#43; variable index\u00e9 sur atteinte des objectifs ACV et marge, \u00e0 d\u00e9finir selon profil et p\u00e9rim\u00e8tre<\/li><li><b>Avantages :<\/b> \u00e0 pr\u00e9ciser selon politique groupe (mutuelle, tickets restaurant, v\u00e9hicule\/mobilit\u00e9, etc.)<\/li><li><b>Prise de poste :<\/b> \u00e0 d\u00e9finir<\/li><li><b>Process de recrutement :<\/b> 1) RH (Clara) \u2014 2) Directeur de la Business Unit \u2014 3) point informel avec un ou deux Directeurs des Ventes Concentrix \u2014 4) Julie, Directrice Commerciale et 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We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0\u00a0\u00a0\u00a0<\/p><br \/><p>If you\u2019re looking to grow and be inspired, as a<b>\u00a0Fraud Activity Agent\u00a0in Barcelona (on-site)<\/b>, you will be part of our team of game-changers who are powering the brands of the future in the Tech industry.\u00a0\u00a0\u00a0\u00a0<\/p><br \/><p><b>Career growth and personal development\u00a0\u00a0\u00a0<\/b>\u00a0<\/p><p>\u00a0\u00a0<\/p><p>This is a great opportunity to experience the power of what\u2019s next and develop \u201cfriends for life\u201d at the same time. 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No worries. We\u2019re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don\u2019t check every box, we still encourage you to apply. We\u2019ll do our best to match you with the right job, whether it\u2019s this one or another role.\u00a0\u00a0\u00a0\u00a0<\/p><br \/><p><b>What\u2019s in it for you\u00a0\u00a0\u00a0<\/b>\u00a0<\/p><br \/><p>We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That\u2019s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.\u00a0\u00a0\u00a0\u00a0\u00a0<\/p><br \/><p>- Full time 39 hours\/week, permanent contract<\/p><p>- \u00a0Rotative shifts between Monday - Saturday, 09:00 - 18:00<br \/>- Salary 22.000 euros gross\/year &#43; up to 2.400 euros gross\/year in bonus \u00a0<br \/>- Great office location in Barcelona<br \/>- Full paid training about the company and the project you will be working on \u00a0<br \/>- Career development program and specialized courses\u00a0\u00a0<\/p><br \/><p><b>Experience the best version of you!\u00a0\u00a0\u00a0<\/b>\u00a0<\/p><br \/><p>At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u00a0\u00a0\u00a0\u00a0<\/p><br \/><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d\u00a0\u00a0\u00a0\u00a0<\/p><br \/><p><i>Concentrix is an equal opportunity employer\u00a0\u00a0\u00a0\u00a0<\/i><\/p><p><i>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. 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Bilingual R1772212\",\"campaign_type\":\"job_application\",\"job_title\":\"Backship Support Agent (French-speaking) - Onsite -  BM01\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":\"Catalu\u00f1a\",\"country\":\"Spain\",\"short_description\":\" .\",\"long_description\":\"<p><b>Experience the power of a game-changing career\u00a0\u00a0\u00a0<\/b>\u00a0<\/p><br \/><p>Want to be part of an innovative and growing team? We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0\u00a0\u00a0\u00a0<\/p><br \/><p>If you\u2019re looking to grow and be inspired, as a<b> Backship\u00a0Support\u00a0Agent\u00a0 in Barcelona (onsite)<\/b>, you will be part of our team of game-changers who are powering the brands of the future in the Tech industry.\u00a0\u00a0\u00a0\u00a0<\/p><br \/><p><b>Career growth and personal development\u00a0\u00a0\u00a0<\/b>\u00a0\u00a0\u00a0<\/p><br \/><p>This is a great opportunity to experience the power of what\u2019s next and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed.\u00a0\u00a0\u00a0\u00a0<\/p><br \/><p><b>What you will do in this role\u00a0\u00a0\u00a0<\/b>\u00a0<\/p><br \/><p>In everything we do, we believe in doing right by and for people \u2013 our clients, their customers, our people, our community, and our planet.\u00a0\u00a0\u00a0\u00a0<\/p><br \/><p>As a\u00a0<b>Backship\u00a0Support\u00a0Agent\u00a0<\/b>on our team, you will:\u00a0\u00a0 \u00a0<br \/>\u00a0\u00a0<\/p><p>- Coordinate customer return requests, generating labels and arranging shipping.\u00a0\u00a0<br \/>- Inspect inbound returned items, tracking them through the warehouse and documenting their condition.\u00a0\u00a0<br \/>- Sort returns for refurbishment, repair, or recycling, and update inventory records accordingly.\u00a0\u00a0<br \/>- Communicate with customers, providing status updates and resolving discrepancies.\u00a0\u00a0<\/p><p>- Manage carriers and partners, resolving shipment issues and auditing performance.\u00a0<\/p><br \/><p><b>Your qualifications\u00a0\u00a0<\/b>\u00a0<\/p><br \/><p>We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\u00a0\u00a0\u00a0\u00a0<\/p><br \/><p><b>Concentrix is a great match if you:\u00a0\u00a0\u00a0<\/b>\u00a0<\/p><br \/><p>- Are proficient or bilingual in French and advanced in English\u00a0<br \/>- Have experience in a comparable role\u00a0\u00a0<\/p><p>- Strong interpersonal skills including active listening, empathy, and adaptability\u00a0\u00a0<\/p><p>- Advanced customer service and conflict resolution abilities\u00a0\u00a0<\/p><p>- Skilled in troubleshooting and resolving complex, non-standard issues\u00a0\u00a0<\/p><p>- Provides clear root-cause analysis and insights\u00a0\u00a0<\/p><p>- Proficient with extended tools and operational systems (e.g., CRM, parcel tracking)\u00a0\u00a0<\/p><p>- Technically proficient in OS-level topics (iOS, Android, Windows)\u00a0\u00a0<\/p><p>- Proactively identifies and leads improvement initiatives\u00a0\u00a0<\/p><p>- Supports efficiency and optimization of service-level agreements (SLAs)\u00a0\u00a0<\/p><p>- Has access to and effectively uses extended tools\u00a0\u00a0<\/p><p>- Possesses deep knowledge of internal processes and workflows\u00a0<\/p><br \/><p>Don\u2019t meet every requirement? No worries. We\u2019re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don\u2019t check every box, we still encourage you to apply. We\u2019ll do our best to match you with the right job, whether it\u2019s this one or another role.\u00a0\u00a0\u00a0\u00a0<\/p><br \/><p><b>What\u2019s in it for you\u00a0\u00a0\u00a0<\/b>\u00a0<\/p><br \/><p>We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That\u2019s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.\u00a0\u00a0\u00a0\u00a0\u00a0<\/p><br \/><p>- Full time 39 hours\/week, permanent contract<\/p><p>- Schedule: rotative Monday - Saturday, from 09:00 - 18:00<br \/>- Salary 22,000euros gross\/year &#43; up to 2,400 euros gross\/year in bonus \u00a0<br \/>- Great office location in Barcelona<br \/>- Full paid training about the company and the project you will be working on \u00a0<br \/>- Career development program and specialized courses\u00a0\u00a0<\/p><br \/><p><b>Experience the best version of you!\u00a0\u00a0\u00a0<\/b>\u00a0<\/p><br \/><p>At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u00a0<\/p><p>\u00a0\u00a0\u00a0<\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d\u00a0\u00a0\u00a0\u00a0<\/p><br \/><p><i>Concentrix is an equal opportunity employer\u00a0\u00a0\u00a0\u00a0<\/i><\/p><p><i>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. 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Hybrid HD01\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":\"Catalu\u00f1a\",\"country\":\"Spain\",\"short_description\":\" .\",\"long_description\":\"<p><br \/><br \/><\/p><p><b>Experience the power of a game-changing career\u00a0\u00a0<\/b><\/p><br \/><p>Are you looking for what\u2019s next? We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0\u00a0\u00a0<\/p><p>If you\u2019re looking to grow and be inspired, as a<b> Field Service Engineer<\/b> in Barcelona (hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech.\u00a0<\/p><br \/><p><b>What you will do in this role\u00a0\u00a0\u00a0\u00a0<\/b><\/p><br \/><p>- Deliver on-site service via work orders: install, commission, maintain, and repair customer equipment\u00a0<\/p><p>- Provide remote technical support and manage complex escalations, including L1 analysis and advanced troubleshooting\u00a0<\/p><p>- Handle multiple escalations in parallel, meeting SLA targets and minimizing upward escalation\u00a0<\/p><p>- Document service activities, produce technical reports, and train customers on operation and basic maintenance\u00a0<\/p><p>- Ensure compliance with safety and quality standards\u00a0<\/p><p>- Communicate service delivery in English (additional languages a plus)\u00a0<\/p><p>- Demonstrate flexibility to travel and work at customer sites\u00a0<\/p><br \/><p><b>Concentrix is a great match if you have:\u00a0<\/b>\u00a0\u00a0<\/p><br \/><p>- A native or proficient level in\u00a0English and f you speak Spanish it would be a plus<\/p><p>- Ability to read and interpret electrical diagrams; solid knowledge of electrical and electronic systems\u00a0<\/p><p>- Strong hands-on technical skills with high attention to detail and an engineering mindset\u00a0<\/p><p>- Ability to analyze complex machine behavior, understand subsystem interactions, and develop advanced troubleshooting solutions\u00a0<\/p><p>- Experience supporting installations, site preparation, and complex systems (mechanical, electrical, water)\u00a0<\/p><p>- Proven background in field service, maintenance, or technical support within electromechanical or industrial environments\u00a0<\/p><p>- Strong troubleshooting, problem-solving, and remote diagnostics skills, with high productivity and low re-escalation rates\u00a0<\/p><p>- Solid business and operational awareness, including KPI understanding, responsible parts usage, and work order optimization\u00a0<\/p><p>- Ability to propose process improvements, workflow enhancements, and efficiency gains\u00a0<\/p><p>- Strong customer-facing and communication skills, able to manage critical situations through full resolution\u00a0<\/p><p>- Collaborative, growth-oriented team player who actively contributes to technical forums and meetings\u00a0<\/p><br \/><p><b>What\u2019s in it for you\u00a0\u00a0<\/b><\/p><p>- Full time 39 hours\/week permanent contract: <span>\u200bMonday to Thursday 14-23h, Friday 14-22h or Monday to Thursday 17h-2:00, Friday 17:00-1:00<\/span><\/p><p><span style=\\\"color:#000000\\\">- Salary package: base salary of 20,000 euros gross\/year &#43; up to 4,000 euros gross\/year in bonus<\/span><\/p><p>- Great location in Barcelona\u00a0<\/p><p>- Bring-a-friend (referral) bonus opportunities \u00a0<\/p><p>- Full paid training on the company and the project you&#39;ll be working on \u00a0<\/p><p>- Career development programs and specialized courses\u00a0\u00a0<\/p><p>\u00a0Experience the best version of you!\u00a0\u00a0<\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d\u00a0\u00a0\u00a0<\/p><p>\u00a0\u00a0\u00a0<\/p><p>Concentrix is an equal opportunity employer\u00a0\u00a0\u00a0<\/p><p>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. 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The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p>We are looking for a passioned Content Specialist to join our fast-growing Gen AI-enabled content delivery team in the Philippines. The ideal candidate is curious about Gen AI and able to learn and understand quickly how technology can help our clients optimize their content for Gen AI-powered futures. Working under the direction of a Senior Gen AI Content Specialist you will be part of a team of Content Specialists executing best-in-class content transformation on large libraries of knowledge base content. You will decide where and how content will be segmented and refactored for optimal use by Gen AI tools. 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The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p>We are looking for a passioned Content Specialist to join our fast-growing Gen AI-enabled content delivery team in the Philippines. The ideal candidate is curious about Gen AI and able to learn and understand quickly how technology can help our clients optimize their content for Gen AI-powered futures. Working under the direction of a Senior Gen AI Content Specialist you will be part of a team of Content Specialists executing best-in-class content transformation on large libraries of knowledge base content. You will decide where and how content will be segmented and refactored for optimal use by Gen AI tools. 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The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p>We are looking for a passioned Content Specialist to join our fast-growing Gen AI-enabled content delivery team in the Philippines. The ideal candidate is curious about Gen AI and able to learn and understand quickly how technology can help our clients optimize their content for Gen AI-powered futures. Working under the direction of a Senior Gen AI Content Specialist you will be part of a team of Content Specialists executing best-in-class content transformation on large libraries of knowledge base content. You will decide where and how content will be segmented and refactored for optimal use by Gen AI tools. 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The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. 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And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p>We are looking for a passioned Content Specialist to join our fast-growing Gen AI-enabled content delivery team in the Philippines. The ideal candidate is curious about Gen AI and able to learn and understand quickly how technology can help our clients optimize their content for Gen AI-powered futures. Working under the direction of a Senior Gen AI Content Specialist you will be part of a team of Content Specialists executing best-in-class content transformation on large libraries of knowledge base content. You will decide where and how content will be segmented and refactored for optimal use by Gen AI tools. 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The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\nOur gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<br \/><p><b><span style=\\\"font-size:inherit\\\">Title: Senior IT Project Manager \u2013 Enterprise Transformation Programs<\/span> <\/b><\/p><p><b>Location: Las Vegas, NV - Hybrid role (3 days onsite\/week) <\/b><\/p><br \/><p><b><span style=\\\"font-size:inherit\\\">Job Description<\/span><\/b><br \/><span style=\\\"font-size:inherit\\\">As a Senior IT Project Manager \u2013 Enterprise Transformation Programs, you will lead complex, enterprise-wide technology initiatives that modernize business processes, integrate critical systems, and deliver scalable digital transformation outcomes. This role is ideal for an experienced project leader who thrives at the intersection of strategy, execution, technology, and stakeholder engagement.<\/span><\/p><br \/><p><span style=\\\"font-size:inherit\\\">You will guide programs from initiation through go-live and stabilization, partnering with business leaders, technology teams, vendors, and executive stakeholders to drive delivery excellence. Success in this role requires deep IT project management experience, strong Agile delivery expertise, hands-on Azure DevOps experience, and a proven ability to lead ERP implementation or enterprise transformation initiatives.<\/span><\/p><p>\u00a0<\/p><p><b><span style=\\\"font-size:inherit\\\">Responsibilities<\/span><\/b><\/p><ul><li><span style=\\\"font-size:inherit\\\">Lead end-to-end delivery of complex enterprise technology and transformation programs, including ERP implementations, system integrations, business process modernization, and digital transformation initiatives.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Develop, manage, and maintain integrated project plans, schedules, milestones, budgets, forecasts, resource plans, and delivery roadmaps.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Drive Agile project execution across multiple teams, workstreams, and stakeholder groups to ensure alignment, transparency, and measurable progress.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Use\u00a0<\/span><b><span style=\\\"font-size:inherit\\\">Azure DevOps (ADO)<\/span><\/b><span style=\\\"font-size:inherit\\\">\u00a0to manage backlogs, sprint planning, release planning, user stories, reporting, dashboards, and project governance.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Facilitate Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Manage project scope, risks, issues, dependencies, decisions, assumptions, and change requests with a proactive and solutions-focused approach.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Coordinate cross-functional teams across business, technology, operations, vendors, system integrators, and consulting partners.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Oversee requirements gathering, solution delivery, system integration testing, user acceptance testing, deployment planning, go-live readiness, and production stabilization.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Provide executive-level status reporting, project health updates, governance materials, financial insights, and escalation recommendations.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Manage project financials, including budgets, forecasts, resource allocation, vendor spend, and delivery performance.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Partner with senior stakeholders to align project outcomes with business objectives, transformation priorities, and enterprise technology strategy.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Ensure adherence to organizational project management standards, delivery frameworks, documentation requirements, and governance best practices.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Drive continuous improvement across delivery processes, Agile practices, reporting standards, and program execution.<\/span><\/li><\/ul><p>\u00a0<\/p><p><b><span style=\\\"font-size:inherit\\\">Qualifications<\/span><\/b><\/p><ul><li><span style=\\\"font-size:inherit\\\">Bachelor\u2019s degree in information technology, Business, Engineering, or a related field.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">8&#43; years of IT Project Management experience\u00a0delivering large-scale enterprise technology programs.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Strong Agile delivery and Agile program management experience is required.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Hands-on experience with\u00a0Azure DevOps (ADO)\u00a0is required.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Proven experience managing ERP implementation or enterprise transformation initiatives.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Experience leading multiple concurrent enterprise projects, workstreams, and cross-functional teams.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Strong background in program and portfolio management, project governance, delivery oversight, and executive reporting.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Experience managing project budgets, forecasts, resource plans, vendor relationships, and third-party delivery partners.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Strong risk, issue, dependency, change request, and stakeholder management experience.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Experience overseeing requirements, solution delivery, system integration testing, UAT, release planning, deployment, and stabilization activities.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Demonstrated ability to communicate effectively with executive leaders, business stakeholders, technical teams, vendors, and delivery partners.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Excellent leadership, facilitation, negotiation, problem-solving, decision-making, and organizational skills.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Experience with enterprise platforms such as SAP, Oracle, Microsoft Dynamics, Workday, or similar ERP solutions preferred.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Experience in Utility, Energy, Finance, HCM, Supply Chain, or related industries preferred.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">PMP, PMI-ACP, SAFe, Scrum Master, or equivalent certification preferred.<\/span><\/li><\/ul><br \/><p>The base salary range for this position is $92,250 - $120,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.<\/p><br \/><p>We The deadline to apply for this position is: 11\/10\/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><br \/><p>At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.<\/p><br \/><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<\/p><br \/><p><span style=\\\"color:#111827\\\"><b>#LI-Hybrid<\/b><\/span><\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. 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Des Moines, Iowa\",\"street\":\"USA IA Work-at-Home\",\"address\":\"USA IA Work-at-Home\",\"city\":\"USA\",\"state\":\"Iowa\",\"postal_code\":\"50301\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\nOur gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<br \/><p><b><span style=\\\"font-size:inherit\\\">Title: Senior IT Project Manager \u2013 Utility Technology Programs <\/span><\/b><\/p><p><b>Location: Des Moines, IA- Hybrid role (3 days onsite\/week) <\/b><\/p><br \/><p><b><span style=\\\"font-size:inherit\\\">Job Description<\/span><\/b><br \/><span style=\\\"font-size:inherit\\\">As a Senior IT Project Manager \u2013 Utility Technology Programs, you will lead strategic technology and business transformation initiatives that support electric utility operations across multiple business units. In this role, you will guide complex enterprise programs from planning through testing, deployment, and production go-live\u2014bringing structure, clarity, and momentum to cross-functional teams, vendors, and stakeholders.<\/span><\/p><p><span style=\\\"font-size:inherit\\\">This is an opportunity for a seasoned project leader with strong utility industry knowledge to drive modernization, operational excellence, and technology-enabled transformation in a fast-moving environment.<\/span><\/p><p>\u00a0<\/p><p><b><span style=\\\"font-size:inherit\\\">Responsibilities<\/span><\/b><\/p><ul><li><span style=\\\"font-size:inherit\\\">Lead end-to-end delivery of utility technology programs, business transformation initiatives, and enterprise implementation projects.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Develop, manage, and maintain project plans, schedules, budgets, resource forecasts, milestones, and executive-level status reporting.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Coordinate activities across business, IT, vendor, operational, and client stakeholder teams to support successful program execution.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Manage project scope, risks, issues, dependencies, change requests, decisions, and escalation processes.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Oversee System Integration Testing, User Acceptance Testing, deployment planning, release readiness, and production go-live activities.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Facilitate project governance meetings, steering committee updates, working sessions, and stakeholder reviews.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Ensure technology solutions align with business objectives, operational requirements, quality standards, and delivery expectations.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Drive timely issue resolution and decision-making across multiple stakeholder groups and delivery teams.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Manage vendor relationships, third-party partners, and delivery performance against program objectives.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Support compliance with project management standards, governance processes, documentation requirements, and quality controls.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Lead cross-functional teams delivering utility modernization, operational technology, digital transformation, and enterprise technology initiatives.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Communicate clearly and proactively with executive leadership, client stakeholders, project teams, and delivery partners.<\/span><\/li><\/ul><p>\u00a0<\/p><p><b><span style=\\\"font-size:inherit\\\">Qualifications<\/span><\/b><\/p><ul><li><span style=\\\"font-size:inherit\\\">Bachelor\u2019s degree in information technology, Engineering, Business, or a related field.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">8&#43; years of IT project management experience delivering large-scale technology programs.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Proven experience managing enterprise application, system implementation, integration, or digital transformation projects.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Strong understanding of Agile, Waterfall, and Hybrid delivery methodologies.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Experience with project planning, budgeting, forecasting, resource management, risk management, issue management, and stakeholder engagement.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Demonstrated ability to manage distributed teams, vendors, third-party partners, and cross-functional project groups.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Excellent communication, presentation, facilitation, leadership, and executive reporting skills.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Strong ability to align business needs, operational requirements, and technology delivery outcomes.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Experience in the Electric Utility, Energy, Gas, Transmission, or Distribution industry is preferred.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Experience delivering Operational Technology, utility operations, grid modernization, or enterprise technology initiatives is preferred.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Familiarity with outage management, control center environments, asset management, field operations, or utility operational processes is preferred.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">PMP, PMI-ACP, Scrum Master, or equivalent project management certification is preferred.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Experience managing programs through SIT, UAT, deployment, release planning, and production go-live is preferred.<\/span><\/li><\/ul><p>\u00a0<br \/><\/p><p>The base salary range for this position is $92,250 - $120,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.<\/p><br \/><p>We The deadline to apply for this position is: 11\/10\/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><br \/><p>At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.<\/p><p><br \/>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<br \/><br \/><\/p><p><span style=\\\"color:#111827\\\"><b>#LI-Hybrid<\/b><\/span><\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1771887\",\"location\":\"USA, Iowa\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-10-29T06:04:21.974+08:00\",\"created_at\":\"2026-10-13T10:05:01.778+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzk4Mg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-IA-Work-at-Home\/Senior-IT-Project-Manager---Utility-Technology-Programs_R1771887-6\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Program Management\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"USA\",\"state\":\"Iowa\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"50301\",\"primary_location\":{\"id\":\"US-WAH-IOWA1-00\",\"wid\":\"b67da9176e3d1062f9e44173126cc36b\",\"descriptor\":\"USA IA Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"akhilesh.dhyani@concentrix.com\"},\"first_name\":\"Dhyani, Akhilesh\"},\"categories\":[{\"descriptor\":\"CF Program Management\"}],\"recruiters\":[{\"id\":\"102068529\",\"wid\":\"f7e6b52f369c1000fbb5b38514b30000\",\"descriptor\":\"Shabnam Siddiqui (102068529)\"},{\"id\":\"102008848\",\"wid\":\"f81830f171380107b29e69b148670000\",\"descriptor\":\"Akhilesh Dhyani (102008848)\"},{\"id\":\"103503816\",\"wid\":\"a4579507f4991010649c6969f84f0000\",\"descriptor\":\"Paulina Luna (103503816)\"},{\"id\":\"101923640\",\"wid\":\"95a2b41d064f01031b56bae16bd40000\",\"descriptor\":\"Jordan Pashaliyski (Jordan Pashaliyski) (101923640)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0359\",\"descriptor\":\"Sr. Project Manager (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392692\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-IA-Work-at-Home\/Senior-IT-Project-Manager---Utility-Technology-Programs_R1771887-6\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-IA-Work-at-Home\/Senior-IT-Project-Manager---Utility-Technology-Programs_R1771887-6\/apply\",\"job_requisition_id\":\"R1771887\"}],\"organizations\":[{\"wid\":\"31fcaa920650011aaff200ec2fa50000\",\"descriptor\":\"8748 - 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The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\nOur gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Title: Senior IT Project Manager \u2013 Finance Transformation<\/b><\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Location: Portland, OR - Hybrid role (3 days onsite\/week)<\/b><\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">We are seeking an experienced <b>Senior IT Project Manager \u2013 Finance Transformation<\/b> to lead complex, cross-functional initiatives focused on modernizing financial processes, enterprise applications, reporting platforms, and system integrations.<\/span><\/p><p><span style=\\\"color:#000000\\\">In this role, you will drive large-scale finance-related technology programs from planning through delivery, partnering closely with business, finance, technology, and vendor teams to support operational excellence and measurable business outcomes. The ideal candidate brings deep IT project management expertise, strong Agile delivery experience, hands-on Azure DevOps knowledge, and the confidence to lead strategic transformation in a fast-paced environment.<\/span><\/p><p><span style=\\\"color:#000000\\\"><b>\u00a0<\/b><\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Responsibilities<\/b><\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Lead end-to-end delivery of Finance Transformation programs, ensuring alignment to business priorities, timelines, budgets, and expected outcomes.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Manage project scope, schedules, budgets, resources, risks, issues, dependencies, and change controls across complex enterprise initiatives.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Drive Agile delivery practices across multiple teams, ensuring transparency, accountability, and continuous progress.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Use <b>Azure DevOps, or ADO,<\/b> for backlog management, sprint planning, work tracking, reporting, governance, and delivery oversight.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Partner with business, finance, technology, and vendor stakeholders to coordinate project activities and resolve delivery challenges.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Facilitate project governance meetings, steering committee updates, executive status reporting, and decision-making forums.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Support finance business process improvements and digital transformation initiatives that enhance efficiency, control, and scalability.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Oversee SIT, UAT, deployment planning, cutover readiness, production readiness, and post-implementation support activities.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Proactively manage stakeholder expectations, adoption plans, communications, and overall project engagement.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Identify risks and issues early, develop mitigation plans, and ensure timely escalation when needed.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Help ensure finance technology solutions are delivered with quality, consistency, and measurable business value.<\/span><\/li><\/ul><p><span style=\\\"color:#000000\\\"><b>\u00a0<\/b><\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Qualifications<\/b><\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">8&#43; years of IT Project Management experience, including delivery of large-scale, cross-functional technology initiatives.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Mandatory experience delivering projects using Agile methodologies.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Mandatory hands-on experience with <b>Azure DevOps, ADO<\/b>, including backlog management, sprint planning, tracking, reporting, and governance.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Proven experience leading Finance Transformation, Finance Systems, or finance-related enterprise technology projects.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Strong experience managing budgets, forecasts, financial tracking, and project financial governance.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Demonstrated ability to manage stakeholders across business, finance, technology, vendors, and executive leadership.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Experience managing enterprise application initiatives, system integrations, reporting platforms, and process modernization projects.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Strong understanding of risk management, issue management, dependency tracking, and project governance practices.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Experience overseeing SIT, UAT, deployment, and production readiness activities.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Excellent communication, facilitation, problem-solving, and executive presentation skills.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Preferred experience with platforms such as SAP, Oracle, Microsoft Dynamics, Workday Financials, or similar finance systems.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Preferred experience in financial reporting, General Ledger, AP\/AR, budgeting, forecasting, or compliance initiatives.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">PMP, PMI-ACP, SAFe, or similar certification preferred.<\/span><\/li><\/ul><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">The base salary range for this position is $92,250 - $120,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">The deadline to apply for this position is: 11\/10\/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><br \/><p><b>#PortlandOR<\/b><\/p><p><b>#LI-Hybrid<\/b><\/p><p><b>#Concentrix<\/b><\/p><br \/><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1771897\",\"location\":\"USA, Oregon\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-10-29T06:04:22.697+08:00\",\"created_at\":\"2026-10-13T10:05:01.393+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzk4MQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-OR-Work-at-Home\/Senior-IT-Project-Manager---Finance-Transformation_R1771897-3\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Program Management\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"USA\",\"state\":\"Oregon\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"97301\",\"primary_location\":{\"id\":\"US-WAH-OREGO-00\",\"wid\":\"b67da9176e3d1062f9ded123cc3ebe14\",\"descriptor\":\"USA OR Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"akhilesh.dhyani@concentrix.com\"},\"first_name\":\"Dhyani, Akhilesh\"},\"categories\":[{\"descriptor\":\"CF Program Management\"}],\"recruiters\":[{\"id\":\"102068529\",\"wid\":\"f7e6b52f369c1000fbb5b38514b30000\",\"descriptor\":\"Shabnam Siddiqui (102068529)\"},{\"id\":\"102008848\",\"wid\":\"f81830f171380107b29e69b148670000\",\"descriptor\":\"Akhilesh Dhyani (102008848)\"},{\"id\":\"103503816\",\"wid\":\"a4579507f4991010649c6969f84f0000\",\"descriptor\":\"Paulina Luna (103503816)\"},{\"id\":\"101923640\",\"wid\":\"95a2b41d064f01031b56bae16bd40000\",\"descriptor\":\"Jordan Pashaliyski (Jordan Pashaliyski) (101923640)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0359\",\"descriptor\":\"Sr. Project Manager (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392768\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-OR-Work-at-Home\/Senior-IT-Project-Manager---Finance-Transformation_R1771897-3\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-OR-Work-at-Home\/Senior-IT-Project-Manager---Finance-Transformation_R1771897-3\/apply\",\"job_requisition_id\":\"R1771897\"}],\"organizations\":[{\"wid\":\"31fcaa920650011aaff200ec2fa50000\",\"descriptor\":\"8748 - 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Portland, OR\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-25\",\"compensation_grade\":{\"id\":\"CF Grade_T8\",\"wid\":\"c8e0e0a8af1d10107675404adcde0000\",\"descriptor\":\"Grade T8\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"957\",\"campaign_id\":\"27978\",\"campaign_title\":\"Sr. Project Manager (TCF) R1771901\",\"campaign_type\":\"job_application\",\"job_title\":\"Senior IT Project Manager \u2013 Supply Chain Transformation\",\"street\":\"USA OR Work-at-Home\",\"address\":\"USA OR Work-at-Home\",\"city\":\"USA\",\"state\":\"Oregon\",\"postal_code\":\"97301\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\n \\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\nOur gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Title: Senior IT Project Manager \u2013 Supply Chain Transformation<\/b><\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Location: Portland, OR - Hybrid role (3 days onsite\/week)<\/b><\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Position Summary<\/b><\/span><\/p><p><span style=\\\"color:#000000\\\">We are seeking an experienced <b>Senior IT Project Manager<\/b> to lead high-impact Supply Chain Transformation initiatives across procurement, inventory management, logistics, supplier management, and enterprise technology modernization. In this role, you will guide large-scale programs that optimize business operations, improve end-to-end supply chain processes, and connect business objectives with practical, scalable technology solutions.<\/span><\/p><p><span style=\\\"color:#000000\\\">This is an opportunity for a seasoned project leader with deep IT project management experience, strong Agile delivery expertise, and hands-on Azure DevOps experience to drive transformation in a fast-moving, collaborative environment.<\/span><\/p><p><span style=\\\"color:#000000\\\"><b>\u00a0<\/b><\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Responsibilities<\/b><\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Lead complex Supply Chain Transformation programs and strategic technology initiatives from planning through delivery.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Manage project scope, schedules, budgets, resources, milestones, and overall delivery performance.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Drive Agile project execution, sprint planning, backlog management, release coordination, and continuous improvement practices.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Use Azure DevOps to manage backlogs, sprint plans, delivery tracking, reporting, and release visibility.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Partner closely with business, technology, vendor, operations, and executive stakeholders to align priorities and outcomes.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Oversee enterprise application implementations, system integrations, testing, deployment activities, and post-launch stabilization.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Manage risks, issues, dependencies, decisions, and mitigation plans with clear ownership and follow-through.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Lead executive-level communications, status reporting, governance forums, and project updates.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Ensure technology solutions support business goals across procurement, logistics, inventory, warehouse, and supplier management processes.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Support organizational change management, stakeholder readiness, training coordination, and user adoption.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Coordinate vendor deliverables, resource planning, financial tracking, and cross-functional project execution.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Guide SIT, UAT, deployment planning, defect triage, and release readiness activities.<\/span><\/li><\/ul><p><span style=\\\"color:#000000\\\"><b>\u00a0<\/b><\/span><\/p><p><span style=\\\"color:#000000\\\"><b>Qualifications<\/b><\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">8&#43; years of IT Project Management experience leading enterprise technology initiatives.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Mandatory experience delivering projects using Agile methodologies.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Mandatory hands-on experience with Azure DevOps, including backlog, sprint, release, and reporting management.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Experience managing Supply Chain Transformation programs or enterprise application implementation projects.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Strong understanding of project governance, delivery planning, risk management, financial management, and resource coordination.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Experience working with business and technology teams to translate strategic objectives into actionable delivery plans.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Proven ability to manage executive stakeholders, vendor partners, distributed teams, and competing priorities.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Strong leadership, communication, facilitation, problem-solving, and stakeholder management skills.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Experience supporting system integration, SIT, UAT, deployment, and production readiness activities.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Experience with procurement, inventory management, logistics, warehouse management, or supplier management initiatives preferred.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Experience with SAP, Oracle, Microsoft Dynamics, Blue Yonder, Manhattan, or similar Supply Chain platforms preferred.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">PMP, PMI-ACP, SAFe, or similar certification preferred.<\/span><\/li><\/ul><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">The base salary range for this position is $92,250 - $120,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">The deadline to apply for this position is: 11\/10\/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\"><b>#PortlandOR<\/b><\/span><\/p><p><span style=\\\"color:#000000\\\"><b>#LI-Hybrid<\/b><\/span><\/p><p><span style=\\\"color:#000000\\\"><b>#Concentrix<\/b><\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1771901\",\"location\":\"USA, Oregon\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-10-29T04:04:20.734+08:00\",\"created_at\":\"2026-10-13T08:09:37.662+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzk3OA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-OR-Work-at-Home\/Senior-IT-Project-Manager---Supply-Chain-Transformation_R1771901-1\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Program Management\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"USA\",\"state\":\"Oregon\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"97301\",\"primary_location\":{\"id\":\"US-WAH-OREGO-00\",\"wid\":\"b67da9176e3d1062f9ded123cc3ebe14\",\"descriptor\":\"USA OR Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"akhilesh.dhyani@concentrix.com\"},\"first_name\":\"Dhyani, Akhilesh\"},\"categories\":[{\"descriptor\":\"CF Program Management\"}],\"recruiters\":[{\"id\":\"102068529\",\"wid\":\"f7e6b52f369c1000fbb5b38514b30000\",\"descriptor\":\"Shabnam Siddiqui (102068529)\"},{\"id\":\"102008848\",\"wid\":\"f81830f171380107b29e69b148670000\",\"descriptor\":\"Akhilesh Dhyani (102008848)\"},{\"id\":\"103503816\",\"wid\":\"a4579507f4991010649c6969f84f0000\",\"descriptor\":\"Paulina Luna (103503816)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0359\",\"descriptor\":\"Sr. Project Manager (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392757\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-OR-Work-at-Home\/Senior-IT-Project-Manager---Supply-Chain-Transformation_R1771901-1\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-OR-Work-at-Home\/Senior-IT-Project-Manager---Supply-Chain-Transformation_R1771901-1\/apply\",\"job_requisition_id\":\"R1771901\"}],\"organizations\":[{\"wid\":\"31fcaa920650011aaff200ec2fa50000\",\"descriptor\":\"8748 - 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This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.\",\"long_description\":\"<p>In Concentrix Tirana we are currently looking for a The Team Leader, Operations.<\/p><p>The Team Leader is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.<br \/><br \/><\/p><h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements<\/li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved\u00a0 at a minimum weekly<\/li><li>Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment<\/li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019) and financial expectations<\/li><li>Communicate expectations to employees and provide timely updates<\/li><li>Provide subject matter expertise in handling escalated customer calls as needed<\/li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities<\/li><li>Stay current on internal work processes, policies and procedures. Attend required manager development training<\/li><li>Promote the Concentrix values through both behaviour and attitude, including being an advocate for team members<\/li><\/ul><p>\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0<\/h2><ul><li>relevant experience in the role preferred<\/li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations<\/li><li>Work well under pressure and follow through on items to completion<\/li><li>Strong communication skills, both written and verbal<\/li><li>Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable<\/li><li>Ability to mentor, coach and provide direction to a team of employees<\/li><li>Willingness to work a flexible schedule<\/li><li>English and Italian C1 <\/li><\/ul><br \/><p>\u00a0\u00a0\u00a0<\/p><h2>Career Level Description\u00a0<\/h2><p>Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.\u00a0 Coordinates and supervises the daily activities of business or technical support or production team members.\u00a0 In charge of handling single and medium-sized line of business.\u00a0 Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.\u00a0 Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.\u00a0 Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.<\/p><br \/><h2><b>Disclaimer\u00a0\u00a0 <\/b><\/h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/p><br \/><p>Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.<\/p>\",\"ats_external_id\":\"R1744451\",\"location\":\"Tirana\",\"job_type\":\"full_time\",\"salary\":\"120000\",\"salary_type\":\"monthly\",\"salary_currency\":\"ALL\",\"updated_at\":\"2026-10-27T00:05:49.280+08:00\",\"created_at\":\"2026-10-12T18:09:48.409+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzkwNg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ALB-Tirana---Rruga-Dervish-Hima-Stadiumi-Air-Albania\/Team-Leader-ITA-ENG_R1744451\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact 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9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"358\",\"campaign_id\":\"1285\",\"campaign_title\":\"Trendyol | Polish | Warszawa\",\"campaign_type\":\"job_application\",\"job_title\":\"Sales Advisor with Polish\",\"street\":null,\"address\":null,\"city\":\"Warszawa\",\"state\":\"\",\"postal_code\":\"71\",\"region\":\"Mazowieckie\",\"country\":\"Poland\",\"short_description\":\"Apply with Concentrix\",\"long_description\":\"<section class=\\\"offer-view_c6g9djq\\\" data-test=\\\"section-responsibilities\\\" data-scroll-id=\\\"responsibilities-1\\\">\\n<div class=\\\"offer-view_c8zsosj\\\" data-test=\\\"section-responsibilities-header\\\">\\n<h2 class=\\\"offer-view_t1y6m5v5 offer-view_tbq0khg\\\" data-test=\\\"text-offer-section-title\\\">Your responsibilities<\/h2>\\n<\/div>\\n<div class=\\\"offer-view_c1s1xseq\\\">\\n<ul class=\\\"offer-view_c1xau9l\\\" data-test=\\\"aggregate-bullet-model\\\">\\n<li class=\\\"offer-view_t15syywx\\\">Market Research &amp; Brand Awareness<\/li>\\n<li class=\\\"offer-view_t15syywx\\\">Conduct market research and visit trade fairs, retail stores, and relevant industry events to increase brand visibility and identify business opportunities.<\/li>\\n<li class=\\\"offer-view_t15syywx\\\">Lead Generation<\/li>\\n<li class=\\\"offer-view_t15syywx\\\">Actively promote the brand and build a pipeline of qualified sales leads and potential sellers.<\/li>\\n<li class=\\\"offer-view_t15syywx\\\">Seller Acquisition &amp; Onboarding<\/li>\\n<li class=\\\"offer-view_t15syywx\\\">Engage and convince target sellers to join the platform.<\/li>\\n<li class=\\\"offer-view_t15syywx\\\">Guide merchants through the registration and onboarding process.<\/li>\\n<li class=\\\"offer-view_t15syywx\\\">Explain operational processes, including logistics, payments, and commission structures.<\/li>\\n<li class=\\\"offer-view_t15syywx\\\">Account Management &amp; Business Development<\/li>\\n<li class=\\\"offer-view_t15syywx\\\">Build and maintain strong relationships with sellers.<\/li>\\n<li class=\\\"offer-view_t15syywx\\\">Conduct regular face-to-face visits with key accounts.<\/li>\\n<li class=\\\"offer-view_t15syywx\\\">Provide recommendations and performance improvement opportunities to support seller growth and maximize business results on the platform.<\/li>\\n<\/ul>\\n<\/div>\\n<\/section>\\n<section class=\\\"offer-view_c6g9djq\\\" data-test=\\\"section-requirements\\\" data-scroll-id=\\\"requirements-1\\\">\\n<div class=\\\"offer-view_c8zsosj\\\" data-test=\\\"section-requirements-header\\\">\\n<h2 class=\\\"offer-view_t1y6m5v5 offer-view_tbq0khg\\\" data-test=\\\"section-offer-view-section-title\\\">Our requirements<\/h2>\\n<\/div>\\n<div class=\\\"offer-view_c1s1xseq\\\">\\n<div class=\\\"offer-view_s1e9dfkj\\\" data-test=\\\"offer-sub-section\\\" data-scroll-id=\\\"requirements-expected-1\\\">\\n<div class=\\\"offer-view_c1vseyc8\\\">\\n<ul class=\\\"offer-view_c1xau9l\\\" data-test=\\\"aggregate-bullet-model\\\">\\n<li class=\\\"offer-view_t15syywx\\\">High Polish level (C1 &ndash; C2) &ndash; fluent verbally and in written<\/li>\\n<li class=\\\"offer-view_t15syywx\\\">High English level (B2)<\/li>\\n<li class=\\\"offer-view_t15syywx\\\">Very good PC skills, IT literacy skills with high interest in technology<\/li>\\n<li class=\\\"offer-view_t15syywx\\\">Multitasking: calls, chat and emails<\/li>\\n<li class=\\\"offer-view_t15syywx\\\">Strong customer negotiation skills with good presentation, communication, and interpersonal skills<\/li>\\n<li class=\\\"offer-view_t15syywx\\\">Goals orientated<\/li>\\n<li class=\\\"offer-view_t15syywx\\\">Results-orientated and highly organized with a self-starter attitude<\/li>\\n<li class=\\\"offer-view_t15syywx\\\">Ability to handle situations confidently and solve problems quickly and effectively by critically analyzing relevant information<\/li>\\n<li class=\\\"offer-view_t15syywx\\\">Soft skills: patience, empathy, active listening, solution orientated, team spirit, team spirit<\/li>\\n<\/ul>\\n<\/div>\\n<\/div>\\n<div class=\\\"offer-view_s1e9dfkj\\\" data-test=\\\"offer-sub-section\\\" data-scroll-id=\\\"requirements-optional-1\\\">\\n<h3 class=\\\"offer-view_t18n0qwr\\\" data-test=\\\"requirements-optional-title\\\">Optional<\/h3>\\n<div class=\\\"offer-view_c1vseyc8\\\">\\n<ul class=\\\"offer-view_c1xau9l\\\" data-test=\\\"aggregate-bullet-model\\\">\\n<li class=\\\"offer-view_t15syywx\\\">Any former experience in Sales or Customer Service will be well appreciated.<\/li>\\n<\/ul>\\n<\/div>\\n<\/div>\\n<\/div>\\n<\/section>\\n<section class=\\\"offer-view_c6g9djq\\\" data-test=\\\"section-offered\\\" data-scroll-id=\\\"offered-1\\\">\\n<div class=\\\"offer-view_c8zsosj\\\" data-test=\\\"section-offered-header\\\">\\n<h2 class=\\\"offer-view_t1y6m5v5 offer-view_tbq0khg\\\" data-test=\\\"text-offer-section-title\\\">What we offer<\/h2>\\n<\/div>\\n<div class=\\\"offer-view_c1s1xseq\\\">\\n<div class=\\\"offer-view_t1fgha9k\\\" data-test=\\\"aggregate-bullet-model\\\">\\n<ul class=\\\"offer-view_c1xau9l\\\">\\n<li class=\\\"offer-view_t15syywx\\\">Salary: 5.500 PLN gross monthly<\/li>\\n<li class=\\\"offer-view_t15syywx\\\">Fixed shifts: Monday to Friday<\/li>\\n<li class=\\\"offer-view_t15syywx\\\">Language classes: Polish or English.<\/li>\\n<li class=\\\"offer-view_t15syywx\\\">An access to the online platforms with unlimited trainings: Concentrix University and LinkedIn Learning.<\/li>\\n<li class=\\\"offer-view_t15syywx\\\">Work with Friend and Earn: Referral Campaign with bonuses up to 4000 PLN.<\/li>\\n<li class=\\\"offer-view_t15syywx\\\">Development program - Concentrix Academy - unlock your talent and become our future Team Leader, Trainer, or Quality Evaluator<\/li>\\n<li class=\\\"offer-view_t15syywx\\\">Fully paid training: before the first contact with the customers you will participate in fully paid training. - We will teach you everything!<\/li>\\n<li class=\\\"offer-view_t15syywx\\\">Competitions, integration events, and recognition program Be The Best to act as a One Team!<\/li>\\n<li class=\\\"offer-view_t15syywx\\\">Social Fund because your Employee Experience matters!<\/li>\\n<\/ul>\\n<\/div>\\n<\/div>\\n<\/section>\",\"ats_external_id\":\"PL-1285\",\"location\":\"Warszawa, Mazowieckie\",\"job_type\":\"full_time\",\"salary\":\"5500\",\"salary_type\":\"monthly\",\"salary_currency\":\"PLN\",\"updated_at\":\"2026-10-24T01:59:04.527+02:00\",\"created_at\":\"2026-10-12T10:34:46.535+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-poland.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjg1?\",\"apply_url\":\"https:\/\/concentrix-poland.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjg1\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-poland\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"1\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"578\",\"campaign_id\":\"414\",\"campaign_title\":\"NL - Ayvens Collections and Sales - Groningen \",\"campaign_type\":\"job_application\",\"job_title\":\"Klantenservicemedewerker Ayvens Collections and Sales - Groningen \",\"street\":null,\"address\":null,\"city\":\"Groningen\",\"state\":\"Groningen\",\"postal_code\":null,\"region\":\"Groningen\",\"country\":\"Netherlands\",\"short_description\":\"Wij zoeken jou voor ons Ayvens team! \",\"long_description\":\"<p>Ben jij graag degene die klanten verder helpt en houd je van afwisseling in je werk? Voor Ayvens zoeken we klantenservicemedewerkers voor Collections en Sales. Je helpt klanten met betalingsvragen en neemt contact op met nieuwe leaserijders om hen verder te begeleiden bij hun bestelling. Daarbij denk je mee en zorg je dat iedere klant weet wat de volgende stap is.<\/p>\\n<p>Tijdens de betaalde training en inwerkperiode leer je wat je nodig hebt om klanten met vertrouwen te helpen. Een afwisselende functie waarin je telefonisch klantcontact combineert met administratie en deels vanuit huis kunt werken.<\/p>\\n<p><strong><br \/>Wat ga je doen in deze functie?<\/strong><\/p>\\n<p>Voor een opdracht bij Ayvens ga jij aan de slag met debiteurenbeheer en outbound klantcontact. Je verdeelt je werkzaamheden ongeveer gelijk: 50% van je tijd besteed je aan de financi&euml;le kant en 50% aan het bellen van klanten.<\/p>\\n<p>Binnen debiteurenbeheer volg je openstaande betalingen op, verstuur je betaalherinneringen en maak je waar nodig duidelijke betaalafspraken. Ook ondersteun je bij het verwerken en aanbieden van credit- en debetbedragen bij de bank. Daarnaast beantwoord je af en toe inkomende telefoontjes over betalingen.<\/p>\\n<p>Voor het outbound klantcontact bel je nieuwe klanten die al een leaseauto hebben besteld, maar nog niet alle stappen hebben doorlopen. Je biedt ondersteuning, beantwoordt aanvullende vragen en helpt hen verder in het proces. Zo zorg je zowel bij betalingsvragen als bij een nieuwe bestelling voor duidelijke en persoonlijke begeleiding.<\/p>\\n<p>Het aanvragen van een VOG is verplicht. Deze moet binnen zes weken aangeleverd zijn.<\/p>\\n<p><strong>Wat krijg je van ons?<\/strong><\/p>\\n<p>* Een startsalaris van &euro;15,28 bruto per uur;<br \/>* De mogelijkheid om je salaris inclusief vakantiegeld te laten uitbetalen;<br \/>* Een pensioenregeling van 6,2%, inclusief partner- en wezenpensioen;<br \/>* 25 verlofdagen op basis van een fulltime contract;<br \/>* Een betaalde training en een goede inwerkperiode;<br \/>* De mogelijkheid om 50% thuis en 50% op kantoor te werken;<br \/>* Ruimte om jezelf verder te ontwikkelen en door te groeien binnen Concentrix.<\/p>\\n<p><strong>Wat vragen wij van jou?<\/strong><\/p>\\n<p>&nbsp;\ud83c\udf1fJe bent 20 tot 28 uur per week beschikbaar.<\/p>\\n<p>&nbsp;\ud83d\udcacJe spreekt en schrijft vloeiend Nederlands en Engels en voelt je prettig in telefonisch klantcontact.<\/p>\\n<p>\ud83d\udcbb Je kunt goed werken met verschillende systemen en processen.<\/p>\\n<p>\ud83d\udd04 &nbsp;Je werkt nauwkeurig en schakelt gemakkelijk tussen administratie en gesprekken met klanten.<\/p>\\n<p>\ud83c\udfaf &nbsp;Je neemt initiatief, denkt graag met klanten mee en helpt hen op een vriendelijke en professionele manier.<\/p>\\n<p>Denk je dat je niet aan ieder punt voldoet? Ook dan moedigen we je aan om te solliciteren. We kijken graag samen of deze of een andere functie binnen Concentrix bij je past.<\/p>\\n<p>&nbsp;<\/p>\\n<p><strong>Solliciteer direct!<\/strong><\/p>\\n<p>Benieuwd naar deze uitdaging? Klik op de knop om direct te solliciteren of neem contact op met Shannon Kuiper via shannon.kuiper@concentrix.com &ndash; 06-20465807.<\/p>\",\"ats_external_id\":\"NL-414\",\"location\":\"Groningen, Groningen\",\"job_type\":\"\",\"salary\":\"15.28\",\"salary_type\":\"hourly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-24T01:59:14.137+02:00\",\"created_at\":\"2026-10-12T10:23:13.530+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-netherlands.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80MTQ?\",\"apply_url\":\"https:\/\/concentrix-netherlands.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC80MTQ\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"nl\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-netherlands\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"2\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"1\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"1724\",\"campaign_id\":\"1793\",\"campaign_title\":\"Europcar \/ French  \/ BM \/ Braga \/ ad in french\",\"campaign_type\":\"job_application\",\"job_title\":\"Conseiller Client Francophone \u2013 Location de V\u00e9hicules \",\"street\":null,\"address\":null,\"city\":\"Braga\",\"state\":\"Porto District\",\"postal_code\":null,\"region\":\"Braga\",\"country\":\"Portugal\",\"short_description\":\"Tu aimes le contact client ?\",\"long_description\":\"<h3><strong>&nbsp;Braga | Sur Site<\/strong><\/h3>\\n<p class=\\\"isSelectedEnd\\\"><strong>Tu aimes le contact client, trouver des solutions et travailler dans un environnement international ? Rejoins notre &eacute;quipe &agrave; Braga !<\/strong><\/p>\\n<p class=\\\"isSelectedEnd\\\">Dans ce r&ocirc;le, tu accompagneras nos clients dans leurs demandes et leur offriras une exp&eacute;rience simple, efficace et personnalis&eacute;e.<\/p>\\n<h2>Ce que nous t&rsquo;offrons<\/h2>\\n<ul data-spread=\\\"false\\\">\\n<li><strong>Salaire comp&eacute;titif + prime de performance<\/strong><\/li>\\n<li><strong>Formation compl&egrave;te et r&eacute;mun&eacute;r&eacute;e<\/strong><\/li>\\n<li><strong>Opportunit&eacute;s r&eacute;elles d&rsquo;&eacute;volution de carri&egrave;re<\/strong><\/li>\\n<li>Programmes gratuits de formation et de d&eacute;veloppement professionnel<\/li>\\n<li>Possibilit&eacute;s de <strong>prime de cooptation (Refer a Friend)<\/strong><\/li>\\n<li><strong>Emplacement central &agrave; Braga<\/strong><\/li>\\n<li>Environnement international et dynamique<\/li>\\n<\/ul>\\n<p class=\\\"isSelectedEnd\\\">Chez Concentrix, ton &eacute;volution compte : <strong>pr&egrave;s de 80 % de nos managers et dirigeants ont &eacute;volu&eacute; au sein de l&rsquo;entreprise.<\/strong><\/p>\\n<h2>Ton r&ocirc;le<\/h2>\\n<p class=\\\"isSelectedEnd\\\">En tant que <strong>Conseiller Client Francophone<\/strong>, tu accompagneras les clients &agrave; travers diff&eacute;rents canaux et les aideras &agrave; trouver les solutions les mieux adapt&eacute;es &agrave; leurs besoins.<\/p>\\n<p class=\\\"isSelectedEnd\\\">Tes principales responsabilit&eacute;s seront :<\/p>\\n<ul data-spread=\\\"false\\\">\\n<li>R&eacute;pondre aux demandes des clients par <strong>t&eacute;l&eacute;phone et email<\/strong>, avec professionnalisme et enthousiasme<\/li>\\n<li>Comprendre les besoins des clients et leur proposer les <strong>services les plus adapt&eacute;s<\/strong><\/li>\\n<li>R&eacute;pondre aux questions et fournir des informations claires sur les diff&eacute;rents services<\/li>\\n<li>Recueillir et enregistrer les informations des nouveaux clients dans la plateforme<\/li>\\n<li>Traiter les demandes rapidement et efficacement<\/li>\\n<li>Contribuer &agrave; offrir une <strong>exp&eacute;rience client positive<\/strong> et &agrave; renforcer la relation avec la marque<\/li>\\n<\/ul>\\n<h2>Ton profil<\/h2>\\n<p class=\\\"isSelectedEnd\\\">Tu es notre candidat(e) id&eacute;al(e) si tu :<\/p>\\n<ul data-spread=\\\"false\\\">\\n<li>Parles <strong>fran&ccedil;ais couramment (C1)<\/strong>, &agrave; l&rsquo;&eacute;crit comme &agrave; l&rsquo;oral<\/li>\\n<li>As un <strong>bon niveau d&rsquo;anglais<\/strong><\/li>\\n<li>Poss&egrave;des d&rsquo;excellentes comp&eacute;tences en <strong>communication et en &eacute;coute active<\/strong><\/li>\\n<li>Sais identifier rapidement les besoins des clients et proposer des solutions adapt&eacute;es<\/li>\\n<li>Es <strong>proactif(ve), motiv&eacute;(e)<\/strong> et &agrave; l&rsquo;aise dans le travail en &eacute;quipe<\/li>\\n<li>Aimes le contact client et les environnements dynamiques<\/li>\\n<\/ul>\\n<p class=\\\"isSelectedEnd\\\"><strong>Tu ne corresponds pas &agrave; 100 % au profil ?<\/strong> Postule quand m&ecirc;me ! Ton exp&eacute;rience peut correspondre &agrave; cette opportunit&eacute; ou &agrave; une autre au sein de Concentrix.<\/p>\\n<h2>Pourquoi Concentrix ?<\/h2>\\n<p class=\\\"isSelectedEnd\\\">Rejoins une communaut&eacute; de plus de <strong>440 000 Game-Changers dans plus de 70 pays<\/strong>.<\/p>\\n<p class=\\\"isSelectedEnd\\\">Nous te donnons les outils, la formation et le soutien n&eacute;cessaires pour d&eacute;velopper tes comp&eacute;tences et construire ta carri&egrave;re.<\/p>\\n<p class=\\\"isSelectedEnd\\\"><strong>Postule d&egrave;s aujourd&rsquo;hui et rejoins Concentrix !<\/strong><\/p>\\n<p class=\\\"isSelectedEnd\\\">Concentrix est un employeur qui souscrit au principe de l&rsquo;&eacute;galit&eacute; des chances et s&rsquo;engage &agrave; offrir un environnement de travail inclusif et respectueux.<\/p>\\n<p><strong>&Eacute;ligibilit&eacute; &agrave; l&rsquo;emploi :<\/strong> Conform&eacute;ment &agrave; la l&eacute;gislation portugaise, seuls les candidats l&eacute;galement autoris&eacute;s &agrave; travailler au Portugal seront pris en consid&eacute;ration pour ce poste.<\/p>\",\"ats_external_id\":\"PT-1793\",\"location\":\"Braga, Braga\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-29T23:59:04.575+00:00\",\"created_at\":\"2026-10-12T09:30:13.509+01:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-portugal.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xNzkz?\",\"apply_url\":\"https:\/\/concentrix-portugal.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xNzkz\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"customer_service\",\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"fr\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-portugal\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"3\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"962\",\"campaign_id\":\"27873\",\"campaign_title\":\"Team Leader, Operations R1765979\",\"campaign_type\":\"job_application\",\"job_title\":\"Team Leader Collections\",\"street\":\"IND Bangalore - Embassy Manyata Business Park 1st, 4th, 5th & 6th Floors Block F2\",\"address\":\"IND Bangalore - Embassy Manyata Business Park 1st, 4th, 5th & 6th Floors Block F2\",\"city\":\"Bangalore\",\"state\":\"Karn\u0101taka\",\"postal_code\":\"560045\",\"region\":null,\"country\":\"India\",\"short_description\":\"The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.\",\"long_description\":\"<p><b>Role: <u>Team Leader \u2013 Collections<\/u><\/b><\/p><p><b>DESIGNATION:\u00a0<u>Team Leader \u2013 Collections<\/u><\/b><\/p><br \/><p><b>LOCATION:\u00a0\u00a0 Bangalore<\/b><\/p><br \/><p><b>YEARS OF EXPERIENCE:\u00a0 <\/b>Minimum 3\u20135 years of experience in collections, with at least 1 year in leading a team of collection agents to achieve recovery targets, ensure compliance, and maintain high-quality customer interactions.<\/p><p><b>\u00a0<\/b><\/p><p>Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.<\/p><p>\u00a0<\/p><p><b><u>Role and Key Responsibilities<\/u><\/b><\/p><p>Lead and manage a team of collection agents to meet or exceed recovery goals.<\/p><p>Monitor daily performance metrics such as Promise-to-Pay (PTP) conversion, Right Party Contact (RPC), and Average Handling Time (AHT).<\/p><p>Ensure adherence to compliance and regulatory guidelines during all collection activities.<\/p><p>Conduct regular coaching sessions and performance reviews to improve agent effectiveness.<\/p><p>Analyze KPI trends and implement strategies to close performance gaps.<\/p><p>Prepare and present daily\/weekly\/monthly reports on team KPIs to management.<\/p><p>Collaborate with Quality and Training teams to enhance process efficiency.<\/p><p>Responsible to meet all agreed client SLAs and performance parameters<\/p><p>Provide support to the team by acting as the first line of escalation for customer related queries to provide exceptional customer service<\/p><p>Develop strong interpersonal relationships with the team, to cohesively bond them together with the Customer and integrate them with the vision and core values of the Customer<\/p><p>Well versed in managing BQ\u2019s &amp; PIP cases<\/p><p>Team member performance management and identification of training opportunities<\/p><p>Forward non- resolvable issues to the Operations Manager<\/p><p><b><u>KPIs<\/u><\/b><\/p><p>Recovery Rate (% of outstanding collected).<\/p><p>PTP Conversion Rate.<\/p><p>RPC Percentage.<\/p><p>Call Quality Score.<\/p><p>Compliance Adherence<\/p><p><b><u>Key skills and knowledge:<\/u><\/b><\/p><p>Strong leadership and people management skills.<\/p><p>Excellent communication and negotiation abilities.<\/p><p>Analytical mindset with proficiency in MS Excel and reporting tools.<\/p><p>Knowledge of collections processes, and regulatory compliance is a must<\/p><p>\u00a0<\/p><p><b><u>Education &amp; Experience<\/u><\/b><\/p><p>Graduate in any discipline (bachelor\u2019s degree preferred).<\/p><p>\u00a0<\/p><p><b>Disclaimer:-<\/b><\/p><p>&#39;Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for \u2018recruitment\u2019, \u2018processing\u2019 or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.<\/p><p>\u00a0<\/p>\",\"ats_external_id\":\"R1765979\",\"location\":\"Bangalore, Karn\u0101taka\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"INR\",\"updated_at\":\"2026-10-23T18:08:39.723+08:00\",\"created_at\":\"2026-10-12T02:04:15.615+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzg3Mw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Bangalore---Embassy-Manyata-Business-Park-4th-Floor-Block-F2\/Team-Leader-Collections_R1765979\/apply\",\"head_count\":\"3\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"740544c0a47f0138c497a976c10fed37\",\"descriptor\":\"Concentrix Daksh Services India Private Limited\",\"reference_id\":\"IDAKP\",\"organization_reference_id\":\"IDAKP\"},\"location\":{\"city\":\"Bangalore\",\"state\":\"Karn\u0101taka\",\"country\":{\"wid\":\"c4f78be1a8f14da0ab49ce1162348a5e\",\"iso2\":\"IN\",\"iso3\":\"IND\",\"descriptor\":\"India\",\"iso_numeric\":\"356\"},\"postal_code\":\"560045\",\"primary_location\":{\"id\":\"IN-BAN-MANYA-12\",\"wid\":\"b0b04b799cf0101626b2f04358690000\",\"descriptor\":\"IND Bangalore - 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4th Floor Poloroche Business Avenue\",\"address\":\"IND Pune - 4th Floor Poloroche Business Avenue\",\"city\":\"Pune\",\"state\":\"Mah\u0101r\u0101shtra\",\"postal_code\":\"411032\",\"region\":null,\"country\":\"India\",\"short_description\":\"\",\"long_description\":\"<p><span style=\\\"color:#242424\\\">Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.<\/span><\/p><p><span style=\\\"color:#242424\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#242424\\\">Essential Functions\/Core Responsibilities\u202f\u202f\u00a0<\/span><\/p><p><span style=\\\"color:#242424\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#242424\\\"><b>Training Supervision:<\/b>\u00a0<\/span><\/p><p><span style=\\\"color:#242424\\\">\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u00a0<\/span><\/p><ul><li><span style=\\\"color:#242424\\\">Identify training needs through performance data, feedback, and business goals.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#242424\\\">Design, implement, and evaluate training programs and workshops.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#242424\\\">Supervise trainers and ensure consistency in content delivery and facilitation.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#242424\\\">Maintain training records and ensure compliance with mandatory learning requirements.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#242424\\\">Monitor training effectiveness through assessments, feedback, and performance metrics.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#242424\\\">Collaborate with department heads to align training with operational goals.<br \/>\u00a0<\/span><\/li><\/ul><p><span style=\\\"color:#242424\\\"><b>Quality Assurance:<\/b>\u00a0<\/span><\/p><ul><li><span style=\\\"color:#242424\\\">Oversee quality monitoring processes and ensure adherence to SOPs and KPIs.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#242424\\\">Supervise quality analysts and ensure timely audits and feedback loops.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#242424\\\">Analyze quality data to identify trends, gaps, and areas for 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style=\\\"color:#242424\\\"><b>Candidate Profile\u202f<\/b>\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u00a0<\/span><\/p><p><span style=\\\"color:#242424\\\">\u00a0<\/span><\/p><ul><li><span style=\\\"color:#242424\\\">Bachelor&#39;s Degree in related field from a four-year college or university with two to four years of relevant experience preferred\u202f\u202f\u202f\u202f\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#242424\\\">Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#242424\\\">Strong communication skills, both written and verbal\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#242424\\\">Proficiente in\u202fMicrosoft Office\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f \u202f\u202f\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#242424\\\">Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#242424\\\">Strong understanding of adult learning principles and instructional design.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#242424\\\">Excellent communication, presentation, and leadership skills.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#242424\\\">Proficiency in using Learning Management Systems (LMS) and MS Office tools.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#242424\\\">Ability to analyze data and generate actionable insights.\u00a0<\/span><\/li><\/ul><p><span style=\\\"color:#242424\\\">\u00a0<\/span><\/p><p><span style=\\\"color:#242424\\\">&#39;Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for \u2018recruitment\u2019, \u2018processing\u2019 or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.<\/span><\/p>\",\"ats_external_id\":\"R1771550\",\"location\":\"Pune, Mah\u0101r\u0101shtra\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-12T20:57:27.220+08:00\",\"created_at\":\"2026-10-11T00:04:08.881+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzg1Mg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Pune---4th-Floor-Poloroche-Business-Avenue\/Supervisor-Training-and-Quality_R1771550\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Training & Quality\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"language\":[],\"location\":{\"city\":\"Pune\",\"state\":\"Mah\u0101r\u0101shtra\",\"country\":{\"wid\":\"c4f78be1a8f14da0ab49ce1162348a5e\",\"iso2\":\"IN\",\"iso3\":\"IND\",\"descriptor\":\"India\",\"iso_numeric\":\"356\"},\"postal_code\":\"411032\",\"primary_location\":{\"id\":\"IN-PUN-POLOR-01\",\"wid\":\"b8b360d3e0eb10061c2a6f11c2970000\",\"descriptor\":\"IND Pune - 4th Floor Poloroche Business Avenue\"}},\"languages\":null,\"recruiter\":{\"email\":{\"wid\":\"423fd0ab65b5100c9bd3365ea03d0001\",\"address\":\"cornell.annunciation@concentrix.com\"},\"last_name\":\"Annunciation\",\"first_name\":\"Cornell\"},\"categories\":[{\"id\":\"CF Training and Quality\",\"wid\":\"0227dc387a0901126c9b06a7f765d17f\",\"descriptor\":\"Training & Quality\"}],\"recruiters\":[{\"id\":\"103298671\",\"wid\":\"61a2bc861dd2100c92207a0b44cb0000\",\"descriptor\":\"Cornell Annunciation (103298671)\"}],\"hiring_type\":null,\"job_profile\":{\"id\":\"JC1686\",\"wid\":\"f9af6d72609801111581ae004f06f6d5\",\"descriptor\":\"Supervisor, Training & Quality\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-390477\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Pune---4th-Floor-Poloroche-Business-Avenue\/Supervisor-Training-and-Quality_R1771550\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Pune---4th-Floor-Poloroche-Business-Avenue\/Supervisor-Training-and-Quality_R1771550\/apply\",\"job_requisition_id\":\"R1771550\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"wid\":\"9f196ba80a8701f9834dd35f0519ac49\",\"address\":\"pallavi.khandelwal@concentrix.com\"},\"last_name\":\"Khandelwal\",\"first_name\":\"Pallavi\"},\"category_groups\":[{\"id\":\"CF Training_Quality Group\",\"wid\":\"0227dc387a09017ceaef53bded65e5ef\",\"descriptor\":\"Training & Quality Group\"}],\"job_requisition\":{\"id\":\"R1771550\",\"wid\":\"c59fc3cc3f9a1035d02519fa0b7e0000\",\"descriptor\":\"R1771550 Supervisor Training and Quality (Evergreen) (Open)\"},\"recruiter_group\":[{\"email\":{\"wid\":\"423fd0ab65b5100c9bd3365ea03d0001\",\"address\":\"cornell.annunciation@concentrix.com\"},\"last_name\":\"Annunciation\",\"first_name\":\"Cornell\"}],\"requisition_type\":null,\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"964\",\"campaign_id\":\"27851\",\"campaign_title\":\"Operations Manager I R1771551\",\"campaign_type\":\"job_application\",\"job_title\":\"Operations Manager\",\"street\":\"IND Mumbai - Symphony IT Park - Mumbai02\",\"address\":\"IND Mumbai - Symphony IT Park - Mumbai02\",\"city\":\"Mumbai\",\"state\":\"Mah\u0101r\u0101shtra\",\"postal_code\":\"400072\",\"region\":null,\"country\":\"India\",\"short_description\":\"The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.\",\"long_description\":\"<p><span style=\\\"color:#242424\\\"><span>Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to\u00a0future-proof their business and stay ahead of the competition and customer expectations.<\/span><\/span><\/p><p><span style=\\\"color:#000000\\\"><span>\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#000000\\\"><span><b>Key Responsibilities<\/b><\/span><\/span><\/p><br \/><p><span style=\\\"color:#000000\\\"><b>1. Operations &amp; Floor Management<\/b><\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Oversee daily operations of the health insurance telesales floor to ensure high call connectivity, low drop rates, and optimal agent utilization.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Monitor real-time queue metrics, call flows, and conversion dashboards to meet daily, weekly, and monthly sales quotas.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Manage dialer infrastructure, CRM routing, and lead-allocation rules in partnership with the IT and tech support teams.<\/span><\/li><\/ul><br \/><p><span style=\\\"color:#000000\\\"><b>2. Managership &amp; Coaching<\/b><\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Lead, mentor, and evaluate a team of Telesales Team Leader and Health Insurance Sales Representatives.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Conduct regular call listening, pitch evaluations, and 1-on-1 coaching sessions to improve objection handling and product pitching.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Drive employee engagement, manage shift rosters, control attrition, and conduct regular training on new health insurance policies and riders.<\/span><\/li><\/ul><br \/><p><span style=\\\"color:#000000\\\"><b>3. Compliance &amp; Quality Assurance<\/b><\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Ensure all sales pitches, policy explanations, and customer disclosures strictly comply with regulatory guidelines (e.g., IRDAI norms, HIPAA\/data privacy protocols).<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Partner with the Quality Assurance (QA) and Risk\/Compliance teams to audit recorded calls and resolve customer escalations or grievance reports.<\/span><\/li><\/ul><p><span style=\\\"color:#000000\\\"><b>4. Performance Analytics &amp; Reporting<\/b><\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Track key performance indicators (KPIs) including AHT (Average Handle Time), conversion rate, First-Call Resolution (FCR), cost per acquisition (CPA), and overall Gross Written Premium (GWP).<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Prepare daily, weekly, and executive reporting on sales pipeline health, campaign performance, and target vs. actual variances.<\/span><\/li><\/ul><br \/><p><span style=\\\"color:#000000\\\"><b>Qualifications &amp; Requirements<\/b><\/span><\/p><br \/><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\"><b>Education:<\/b> Graduation in any stream is preferred, Bachelor\u2019s degree in Business Administration, Healthcare Management, Finance, or a related field; MBA or health insurance certification is a plus.<\/span><\/li><\/ul><br \/><ul><li><span style=\\\"color:#000000\\\"><b>Experience:<\/b><\/span><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Minimum of 5&#43; years of experience in Telesales or call center operations, with at least 2-3 years in a Manager\/operations role.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Preferrable IRDAI certified not a mandate<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Deep domain knowledge of <b>General \/health insurance products<\/b>, underwriting criteria, claims assistance, and medical-history disclosures.<\/span><\/li><\/ul><\/li><\/ul><br \/><ul><li><span style=\\\"color:#000000\\\"><b>Skills &amp; Technical Proficiency:<\/b><\/span><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Strong proficiency in CRM software (e.g., Salesforce, Zoho, LeadSquared) and predictive dialer systems.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Advanced data analysis skills (Excel, SQL, or BI reporting tools).<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">In-depth understanding of insurance regulatory compliance.<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Exceptional problem-solving, communication, and crisis-management skills under pressure.<\/span><\/li><\/ul><\/li><\/ul><p><span><b><u>Disclaimers:-<\/u><\/b><\/span><\/p><p><span>\u00a0<\/span><\/p><p><span>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0The above statements are intended to\u00a0describe the general nature and level of work being performed by people assigned to\u00a0this job. They are not intended to\u00a0be\u00a0an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<\/span><\/p><p><span>\u00a0<\/span><\/p><p><span>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0&#39;Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for \u2018recruitment\u2019, \u2018processing\u2019 or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.<\/span><\/p>\",\"ats_external_id\":\"R1771551\",\"location\":\"Mumbai, Mah\u0101r\u0101shtra\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-23T18:08:42.004+08:00\",\"created_at\":\"2026-10-11T00:04:08.387+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzg1MQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Mumbai---Symphony-IT-Park---Mumbai02\/Operations-Manager_R1771551\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Contact Center\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Mumbai\",\"state\":\"Mah\u0101r\u0101shtra\",\"country\":{\"wid\":\"c4f78be1a8f14da0ab49ce1162348a5e\",\"iso2\":\"IN\",\"iso3\":\"IND\",\"descriptor\":\"India\",\"iso_numeric\":\"356\"},\"postal_code\":\"400072\",\"primary_location\":{\"id\":\"IN-MUM-SYMPH-01\",\"wid\":\"740544c0a47f01febd45f58f1f11cb66\",\"descriptor\":\"IND Mumbai - Symphony IT Park - Mumbai02\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"nikita.malunjkar@concentrix.com\"},\"first_name\":\"Malunjkar, Nikita\"},\"categories\":[{\"descriptor\":\"CF Contact Center\"}],\"recruiters\":[{\"id\":\"103126000\",\"wid\":\"25da2954ab951012848a6bc311f00000\",\"descriptor\":\"Nikita Malunjkar (103126000)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC0604\",\"descriptor\":\"Operations Manager I\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392028\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Mumbai---Symphony-IT-Park---Mumbai02\/Operations-Manager_R1771551\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/IND-Mumbai---Symphony-IT-Park---Mumbai02\/Operations-Manager_R1771551\/apply\",\"job_requisition_id\":\"R1771551\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"pallavi.khandelwal@concentrix.com\"},\"first_name\":\"Pallavi Khandelwal (159956)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1771551\",\"wid\":\"5062b37d9eab1035d15443c0f5480000\",\"descriptor\":\"Operations Manager\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"External\",\"compensation_grade\":{\"id\":\"CF Grade_8A\",\"wid\":\"0227dc387a0901a4dc9568e6e065fa34\",\"descriptor\":\"Grade 8A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"1459\",\"campaign_id\":\"103\",\"campaign_title\":\"GTM Customer Service Representative (Bilingual: Arabic \/ English) - Irbid (Copy - 10\/10\/26  3:20:33)\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Service Advisor (Arabic\/English)- Irbid\",\"street\":null,\"address\":null,\"city\":\"Irbid\",\"state\":\"Irbid Governorate\",\"postal_code\":null,\"region\":\"Irbid\",\"country\":\"Jordan\",\"short_description\":\"Join Concentrix Irbid's Team today!\",\"long_description\":\"<div>&nbsp;<\/div>\\n<div id=\\\"Signature\\\">\\n<div><strong>Job Description<\/strong><\/div>\\n<div>Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other&rsquo;s success and well-being, proudly united as our &ldquo;game-changers\\\". We're recognized with awards like \\\"World's Best Workplaces,\\\" &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.<\/div>\\n<div>We&rsquo;re on the lookout for English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.<\/div>\\n<div>We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms.<\/div>\\n<div>&nbsp;<\/div>\\n<div><strong>Career growth and personal development:<\/strong><\/div>\\n<div>&nbsp;<\/div>\\n<div>This is a great opportunity to reimagine an all-new career journey and develop &ldquo;friends for life&rdquo; at the same time. We&rsquo;ll give you all the training, cutting-edge technologies, and the continuing support you&rsquo;ll need to succeed.<\/div>\\n<div>&nbsp;<\/div>\\n<div>Plus, at Concentrix there&rsquo;s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That&rsquo;s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you&rsquo;ve always envisioned.<\/div>\\n<div>&nbsp;<\/div>\\n<div><strong>What you will do in this role:<\/strong><\/div>\\n<div>&nbsp;<\/div>\\n<div>In everything we do, we believe in doing right by and for people&mdash;our clients, their customers, our people, our community, and our planet.<\/div>\\n<div>&nbsp;<\/div>\\n<div><strong>As a Customer Service Representative on our team, you will:<\/strong><\/div>\\n<ul>\\n<li>Review customer requests and expectations and respond to them according to their needs and situations<\/li>\\n<li>Manage multichannel interactions (e.g., voice, email, social media, or chat) to ensure a consistent customer experience<\/li>\\n<li>Develop your tech skills and learn how to use software solutions that improve people&rsquo;s lives<\/li>\\n<li>Champion better brand experiences for our customers and clients<\/li>\\n<li>Your qualifications:<\/li>\\n<\/ul>\\n<div>&nbsp;<\/div>\\n<div>&nbsp;<\/div>\\n<div>We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.<\/div>\\n<div>&nbsp;<\/div>\\n<div><strong>Concentrix is a great match if you:<\/strong><\/div>\\n<ul>\\n<li>Bachelor's degree or diploma in any related field<\/li>\\n<li>Are proficient or bilingual in Arabic and English &nbsp;<\/li>\\n<li>Are proactive, self-motivated, and solution-oriented &nbsp;<\/li>\\n<li>Can work rotating and weekend shifts<\/li>\\n<\/ul>\\n<div><strong>It will be a plus if you:<\/strong><\/div>\\n<div>&nbsp;<\/div>\\n<ul>\\n<li>Have previous experience in Customer Service or Sales<\/li>\\n<li>Know how to work with helpdesk systems<\/li>\\n<\/ul>\\n<div>Don&rsquo;t meet every requirement? No worries. We&rsquo;re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don&rsquo;t check every box, we encourage you to apply anyway. We&rsquo;ll do our best to match you with the right job, whether it&rsquo;s this one or another role.<\/div>\\n<div>&nbsp;<\/div>\\n<\/div>\",\"ats_external_id\":\"JO-103\",\"location\":\"Irbid, Irbid\",\"job_type\":\"\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-30T03:59:16.554+04:00\",\"created_at\":\"2026-10-10T15:20:33.813+04:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-met2.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMDM?\",\"apply_url\":\"https:\/\/concentrix-met2.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMDM\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-met2\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"965\",\"campaign_id\":\"27849\",\"campaign_title\":\"Sr. Director, Account Management R1770656\",\"campaign_type\":\"job_application\",\"job_title\":\"Sr Director- Portfolio Leader\",\"street\":\"USA TX Work-at-Home\",\"address\":\"USA TX Work-at-Home\",\"city\":\"USA\",\"state\":\"Texas\",\"postal_code\":\"73301\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures.\\nThe Account Executive plays a key role with the Go-to-Market organization managing specific accounts on a day-to-day basis. Reporting directly to the Sector Portfolio* Leader, the Account Executive is responsible for developing, nurturing and retaining client relationships.\",\"long_description\":\"<p>Sector Knowledge and Expertise:<br \/>- Demonstrates a clear understanding of client\u2019s business, its objectives, strategy and industry where they operate. Supports the Portfolio Leader in the development of portfolio\/sector strategy.<br \/>- Demonstrates a strong knowledge of BPO and Technical Services associated with their allocated accounts and industry sector.<br \/>- Leverages expertise and communication skills to speak at forums both internally and externally.<\/p><br \/><p>Account Management and Business Growth:<br \/>- Builds and maintains strong, long-term relationships with assigned clients. These relationships should reflect coverage of the client\u2019s comprehensive buyer personas, including but not limited to the CIO, CMO, CTO and CXO ensuring a partnership charter with their team.\u00a0 <br \/>- Develops sustainable and profitable strategic account plan that addresses whitespace planning, cross-selling and up-selling opportunities and incorporates the full extent of Concentrix services. Ensures Financial KPIs (revenue, new business signings, gross margin) are met, maximizes the share of TAM (total addressable market) within client(s).<br \/>- Ensures clients fully benefit from Concentrix Technology offer (internal and Technology Partnerships). Aligns Concentrix Technology solutions with client\u2019s business opportunities and strategy.\u00a0 <br \/>- Installs collaboratively the necessary account governance with the client and manages this governance framework in accordance with the account needs and contractual obligations.<br \/>- Demonstrates the gravitas and maturity to engage and hold the attention of the C-Level within the account.<br \/>- Proactive Risk Management: mitigating financial, competitive, and technological threats.<br \/>- Achieves exceptional client satisfaction including fulfilling all contractual obligations while providing robust, tailored solutions to effectively address and exceed client expectations. Works closely with Client Success, Practices, Technology Solutions, etc. to ensure consistent, high-quality service delivery. Drives development and monitoring of improvement plans if required.<br \/>- Acts as the first point of escalation for clients, addressing inquiries, resolving issues, and providing regular updates, escalating to Portfolio Leaders when necessary.<br \/>- Analyzes market trends and client data to identify growth opportunities and makes informed recommendations to the client.<br \/>- Assists Portfolio Leaders and Sector Leads in developing and executing Portfolio and Sector growth strategies and meeting business objectives.<\/p><br \/><p>Collaboration and Coordination:<br \/>- Works closely with Portfolio Leads, Sector Leaders, and other internal teams to align account strategies with overall business goals.<br \/>- Leverages internal resources and expertise to deliver high-value and profitable solutions to clients.<br \/>- Collaborates with the broader account team by sharing insights, best practices, and assisting with account-related tasks.<\/p><br \/><p>Reporting and Analytics:<br \/>- Monitors and reports on account performance, tracking key metrics, and reports on progress to Portfolio Leaders.<br \/>- Gathers and shares client feedback and insights with internal teams to inform strategy and improve service offerings.<br \/>- Prepares and delivers regular reports and updates to clients on account performance and metrics.<\/p><br \/><p>Professional Development:<br \/>- Stays updated on industry trends, emerging technologies, and best practices in account management.<br \/>- Participates in training and development programs to enhance skills and knowledge.<br \/>- Actively seeks opportunities for professional growth and career advancement within the organization.<\/p><p><br \/>Qualifications:<br \/>- Bachelor\u2019s degree in Business Administration, Marketing, or a related field with 8&#43; years of experience.<br \/>- A minimum of 3-5 years of experience in account management or client relationship management roles, preferably within the BPO industry.<br \/>- Strong communication and interpersonal skills with the ability to build and maintain client relationships.<br \/>- Excellent problem-solving and conflict-resolution abilities.<br \/>- Ability to analyze data and use insights to inform account strategies.<br \/>- Proficiency in using CRM systems (e.g., Salesforce) and other relevant tools.<br \/>- Strong organizational and time management skills.<br \/>- Ability to work collaboratively within a team environment.<br \/><br \/>* A \u201cPortfolio\u201d is Concentrix terminology defining a sub-group of accounts within a particular sector\u00a0<\/p><br \/><p>The base salary range for this position is $152,000 to $190,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. <\/p><p> - The deadline to apply for this position is November 15, 2026.<\/p><br \/><br \/><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1770656\",\"location\":\"USA, Texas\",\"job_type\":\"full_time\",\"salary\":\"195000\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-10-17T02:05:00.588+08:00\",\"created_at\":\"2026-10-10T04:05:05.981+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzg0OQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-TX-Work-at-Home\/Sr-Director--Portfolio-Leader_R1770656-1\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Account Management\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"USA\",\"state\":\"Texas\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"73301\",\"primary_location\":{\"id\":\"US-WAH-TEXAS-00\",\"wid\":\"b67da9176e3d1062f9dee3c630dabe32\",\"descriptor\":\"USA TX Work-at-Home\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"karen.peccia@concentrix.com\"},\"first_name\":\"Peccia, Karen Lynn\"},\"categories\":[{\"descriptor\":\"CF Account Management\"}],\"recruiters\":[{\"id\":\"102011370\",\"wid\":\"c30e8ac6e5930107b4af3894ecef0000\",\"descriptor\":\"Karen Peccia (102011370)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC1390\",\"descriptor\":\"Sr. Director, Account Management\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-391266\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-TX-Work-at-Home\/Sr-Director--Portfolio-Leader_R1770656-1\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-TX-Work-at-Home\/Sr-Director--Portfolio-Leader_R1770656-1\/apply\",\"job_requisition_id\":\"R1770656\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"5f0ae4e05cc61005af9edbb53f2d0000\",\"descriptor\":\"(CORP) NA ACCOUNT MANAGEMENT TTT\",\"reference_id\":\"CONAACCTMGMT\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"108a9bcf433310156ec64e86ff360000\",\"descriptor\":\"23394 - 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Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":\"<p>Responsabilities<\/p><br \/><ul><li>Serve as a key point of contact for internal clients, providing facilities-related support with a focus on value, velocity, and visibility.<\/li><li>Attend and manage facilities requests from business units, accounts, and potential clients.<\/li><li>Support customer visits, site tours, audits, and new logo\/client implementations.<\/li><li>Coordinate facilities activities to minimize business disruption and maintain service excellence.<\/li><li>Lead and coordinate preventive and corrective maintenance programs for critical equipment, including: UPS (Uninterruptible Power Supply) Systems Generators and ATS (Automatic Transfer Switches) HVAC and precision air conditioning units Fire detection, suppression, and containment systems Grounding systems Access control systems CCTV and surveillance systems<\/li><li>Conduct routine testing and inspections to ensure operational readiness of critical systems.<\/li><li>Develop maintenance schedules and support technicians with planning and programming activities.<\/li><li>Support overall site maintenance activities, including: Electrical systems Plumbing systems Carpentry and general building repairs Space planning and office reconfigurations Site build-outs and facility expansion projects<\/li><li>Coordinate with internal departments such as IT, Security, Telecommunications, Operations, and Human Resources on facilities-related initiatives.<\/li><li>Support warehouse and storage operations, ensuring proper inventory management of facilities supplies, furniture, fixtures, and equipment.<\/li><li>Coordinate and supervise external vendors responsible for maintenance, renewals, installations, and facilities projects.<\/li><li>Ensure service providers meet quality, safety, and contractual requirements.<\/li><li>Support project execution, including infrastructure upgrades, preventive maintenance plans, and site implementations.<\/li><li>Manage procurement support related to facilities operations and infrastructure services.<\/li><li>Support the maintenance and operation of: Physical security systems Security guard services Fire and life safety systems Access control platforms Surveillance systems<\/li><li>Ensure compliance with company security policies and procedures.<\/li><li>Promote and enforce Environmental Health &amp; Safety (EH&amp;S) standards.<\/li><li>Ensure facilities comply with local regulations and corporate safety requirements.<\/li><li>Generate reports and provide visibility on maintenance activities, projects, risks, and operational performance.<\/li><li>Identify opportunities for process improvements, cost optimization, and enhanced service delivery.<\/li><\/ul><br \/><p>Profile<\/p><br \/><ul><li>Bachelor&#39;s Degree in Engineering, Facilities Management, Industrial Engineering, Electrical Engineering, Mechanical Engineering, or a related field preferred.<\/li><li>Equivalent combination of education and relevant experience may be considered.<\/li><li>3&#43; years of experience in Facilities Management, Critical Infrastructure, Building Operations, or a related field.<\/li><li>Experience managing critical systems such as UPS, generators, HVAC, fire systems, access control, and security systems.<\/li><li>Experience coordinating vendors, maintenance programs, and facility projects.<\/li><li>Experience supporting multi-site operations is preferred.<\/li><li>Knowledge of critical power and building infrastructure systems.<\/li><li>Understanding of preventive and predictive maintenance methodologies.<\/li><li>Strong project coordination and vendor management skills.<\/li><li>Knowledge of workplace safety, EH&amp;S, and security regulations.<\/li><li>Excellent planning, scheduling, and organizational abilities.<\/li><li>Strong customer service and stakeholder management 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Nous excellons dans l'am\u00e9lioration de l'exp\u00e9rience client et l'optimisation des processus m\u00e9tiers, en aidant les entreprises \u00e0 se transformer et \u00e0 atteindre l'excellence dans un environnement inclusif, collaboratif et innovant.\",\"long_description\":\"<p><\/p><p><b>Votre mission <\/b><\/p><p>En tant que charg\u00e9 de recrutement, vous assurez un r\u00f4le cl\u00e9 \u00e0 travers les missions suivantes\u00a0:<\/p><ul><li>Accueillir et informer les candidats\u00a0sur le processus de recrutement, le poste, l\u2019entreprise et ses avantages<\/li><li>G\u00e9rer les entretiens de pr\u00e9s\u00e9lection t\u00e9l\u00e9phonique et \u00e9valuer les candidats selon les crit\u00e8res demand\u00e9s pour le poste<\/li><li>Mener les entretiens physiques de recrutement\u00a0et suivre la passation des tests d\u2019\u00e9valuation<\/li><li>R\u00e9diger les comptes rendus des entretiens<\/li><li>Mettre \u00e0 jour le statut des candidatures sur le syst\u00e8me d\u2019informations<\/li><li>Affecter les candidats en fonction de leurs profils et des exigences du service demandeur<\/li><li>Repr\u00e9senter l\u2019entreprise lors des forums pour l\u2019emploi et promouvoir le m\u00e9tier de conseiller client<\/li><li>Constituer un vivier de candidats\u00a0pour gagner en r\u00e9activit\u00e9 et r\u00e9pondre rapidement aux besoins de recrutement<\/li><li>Assurer un suivi r\u00e9gulier des int\u00e9grations des candidats\u00a0et enclencher les remplacements n\u00e9cessaires, en coordination avec le responsable de recrutement<\/li><li>Travailler en \u00e9troite collaboration avec les \u00e9quipes de production et le service sourcing\u00a0<\/li><\/ul><p><\/p><p><b>Ce que nous vous offrons <\/b><\/p><p>Chez Concentrix, nous faisons de la valorisation et le bien-\u00eatre de nos talents une priorit\u00e9. 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This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.\",\"long_description\":\"<p><b>Experience\u00a0the\u00a0power\u00a0of\u00a0a\u00a0game-changing\u00a0career\u00a0<\/b><\/p><br \/><p>Ready\u00a0to\u00a0ditch\u00a0the\u00a0ordinary\u00a0and\u00a0embrace\u00a0the\u00a0extraordinary?\u00a0We\u2019re\u00a0a\u00a0global\u00a0technology\u00a0and\u00a0services\u00a0leader\u00a0that\u00a0powers\u00a0the\u00a0brands\u00a0of\u00a0the\u00a0future.\u00a0We\u00a0help\u00a0well-known\u00a0brands\u00a0\u2014\u00a0the\u00a0ones\u00a0you\u00a0use\u00a0every\u00a0day\u00a0\u2014\u00a0improve\u00a0their\u00a0businesses\u00a0with\u00a0technology\u00a0and\u00a0integrated\u00a0solutions,\u00a0in\u00a0over\u00a070\u00a0countries.<\/p><br \/><p>If\u00a0you\u2019re\u00a0looking\u00a0to\u00a0grow\u00a0and\u00a0be\u00a0inspired,\u00a0as\u00a0an\u00a0<b>Operations\u00a0Manager\u00a0<\/b>in\u00a0Barcelona\u00a0(on-site),\u00a0you\u00a0will\u00a0be\u00a0part\u00a0of\u00a0our\u00a0team\u00a0of\u00a0game-changers\u00a0who\u00a0are\u00a0powering\u00a0the\u00a0brands\u00a0of\u00a0the\u00a0future\u00a0in\u00a0Fashion.<\/p><p><b>Career\u00a0growth\u00a0and\u00a0personal\u00a0development\u00a0<\/b><\/p><br \/><p>This\u00a0is\u00a0a\u00a0great\u00a0opportunity\u00a0to\u00a0experience\u00a0the\u00a0power\u00a0of\u00a0what\u2019s\u00a0next\u00a0and\u00a0develop\u00a0\u201cfriends\u00a0for\u00a0life\u201d\u00a0at\u00a0the\u00a0same\u00a0time.\u00a0We\u2019ll\u00a0give\u00a0you\u00a0all\u00a0the\u00a0training,\u00a0cutting-edge\u00a0technologies,\u00a0and\u00a0the\u00a0continuing\u00a0support\u00a0you\u2019ll\u00a0need\u00a0to\u00a0succeed.<\/p><br \/><p><b>What\u00a0you\u00a0will\u00a0do\u00a0in\u00a0this\u00a0role\u00a0<\/b><\/p><br \/><p>-\u00a0Improve\u00a0and\u00a0monitor\u00a0operational\u00a0processes<\/p><p>-\u00a0Carry\u00a0out\u00a0the\u00a0necessary\u00a0steps,\u00a0updating\/monitoring\u00a0of\u00a0internal\u00a0regulations<\/p><p>-\u00a0Participate,\u00a0coordinate\u00a0and\u00a0monitor\u00a0quality\u00a0processes<\/p><p>-\u00a0Manage\u00a0and\u00a0supervise\u00a0personnel<\/p><p>-\u00a0Optimate\u00a0work\u00a0processes\u00a0and\u00a0staff\u00a0productivity<\/p><p>-\u00a0Collect\u00a0metrics,\u00a0analyze\u00a0these\u00a0and\u00a0report\u00a0to\u00a0customers<\/p><p>-\u00a0Organize\u00a0and\u00a0optimize\u00a0shifts<\/p><p>-\u00a0Conduct\u00a0regular\u00a0coaching\u00a0sessions\u00a0as\u00a0well\u00a0as\u00a0refresher\u00a0training\u00a0for\u00a0Team\u00a0Leaders\u00a0to\u00a0maintain\u00a0product\/tools\u00a0knowledge\u00a0and\u00a0make\u00a0them\u00a0successful\u00a0at\u00a0their\u00a0day-to-day\u00a0work.<\/p><br \/><p><b>Concentrix\u00a0is\u00a0a\u00a0great\u00a0match\u00a0if\u00a0you:\u00a0<\/b><\/p><p><b>\u00a0<\/b><\/p><p>-\u00a0Are\u00a0proficient\u00a0or\u00a0bilingual\u00a0in\u00a0Spanish\u00a0plus\u00a0you\u00a0have\u00a0an\u00a0advanced\u00a0level\u00a0English<\/p><p>-\u00a0Possess\u00a0previous\u00a0experience\u00a0working\u00a0within\u00a0a\u00a0call\u00a0center\u00a0environment\u00a0with\u00a0a\u00a0min\u00a0of\u00a02\u00a0years\u00a0of\u00a0experience\u00a0as\u00a0a\u00a0manager\/supervisor.<\/p><p>-\u00a0Have\u00a0excellent\u00a0organizing\u00a0and\u00a0leadership\u00a0skills<\/p><p>-\u00a0Possess\u00a0excellent\u00a0team\u00a0management\u00a0skills.<\/p><p>-\u00a0Have\u00a0outstanding\u00a0communication\u00a0and\u00a0interpersonal\u00a0abilities<\/p><p>-\u00a0Can\u00a0implement\u00a0and\u00a0manage\u00a0change<\/p><br \/><p><b>What\u2019s\u00a0in\u00a0it\u00a0for\u00a0you\u00a0<\/b><\/p><br \/><p>-\u00a039\u00a0hours\/week\u00a0permanent\u00a0contract:\u00a0Monday\u00a0to\u00a0Friday\u00a0from\u00a009:00\u00a0to\u00a018:00<\/p><p>-Salary\u00a032.662,92\u00a0euros\u00a0gross\/year\u00a0&#43;\u00a0up\u00a0to\u00a05000\u00a0euros\u00a0gross\/year\u00a0in\u00a0bonus\u00a0&#43;\u00a0restaurant\u00a0card\u00a0&#43;\u00a0private\u00a0medical\u00a0insurance<\/p><p>-\u00a0Central\u00a0location\u00a0in\u00a0Barcelona<\/p><p>-\u00a0Bring-a-friend\u00a0(referral)\u00a0bonus\u00a0opportunities<\/p><p>-\u00a0Career\u00a0development\u00a0programs\u00a0and\u00a0specialized\u00a0courses<\/p><br \/><p>Experience\u00a0the\u00a0best\u00a0version\u00a0of\u00a0you!<\/p><br \/><p>At\u00a0Concentrix,\u00a0we\u00a0invest\u00a0in\u00a0our\u00a0game-changers\u00a0because\u00a0we\u00a0know\u00a0that\u00a0when\u00a0our\u00a0people\u00a0thrive,\u00a0our\u00a0clients\u00a0and\u00a0their\u00a0customers\u00a0thrive.<\/p><br \/><p>If\u00a0all\u00a0this\u00a0feels\u00a0like\u00a0the\u00a0perfect\u00a0next\u00a0step\u00a0in\u00a0your\u00a0career\u00a0journey,\u00a0we\u00a0want\u00a0to\u00a0hear\u00a0from\u00a0you.\u00a0Apply\u00a0today\u00a0and\u00a0discover\u00a0why\u00a0over\u00a0440k&#43;\u00a0game-changers\u00a0around\u00a0the\u00a0globe\u00a0call\u00a0Concentrix\u00a0their\u00a0\u201cemployer\u00a0of\u00a0choice.\u201d<\/p><br \/><p>Concentrix\u00a0is\u00a0an\u00a0equal\u00a0opportunity\u00a0employer<\/p><p>We&#39;re\u00a0proudly\u00a0united\u00a0as\u00a0one\u00a0team,\u00a0one\u00a0company,\u00a0globally.\u00a0We&#39;re\u00a0committed\u00a0to\u00a0equal\u00a0employment\u00a0opportunities\u00a0for\u00a0all\u00a0candidates\u00a0and\u00a0a\u00a0work\u00a0environment\u00a0free\u00a0from\u00a0discrimination\u00a0and\u00a0harassment.\u00a0All\u00a0our\u00a0recruitment\u00a0practices\u00a0are\u00a0based\u00a0on\u00a0business\u00a0needs,\u00a0job\u00a0requirements,\u00a0and\u00a0professional\u00a0qualifications,\u00a0without\u00a0regard\u00a0to\u00a0race,\u00a0age,\u00a0gender\u00a0identity,\u00a0sexual\u00a0orientation,\u00a0religion,\u00a0ethnicity,\u00a0family\u00a0or\u00a0parental\u00a0status,\u00a0national\u00a0origin,\u00a0disability,\u00a0or\u00a0any\u00a0other\u00a0classification\u00a0protected\u00a0by\u00a0applicable\u00a0national\u00a0laws.<\/p><p>R1771285<\/p>\",\"ats_external_id\":\"R1771285\",\"location\":\"Barcelona, 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d'Heliopolis-Catalyst\",\"city\":\"Paris\",\"state\":null,\"postal_code\":\"75017\",\"region\":null,\"country\":\"France\",\"short_description\":\"\",\"long_description\":\"<p><b><span style=\\\"font-size:inherit\\\">Concentrix Consulting | France et r\u00e9gion EMEA<\/span><\/b><\/p><h2>\u00c0 propos de Concentrix<\/h2><p><span style=\\\"font-size:inherit\\\">Concentrix est une entreprise internationale sp\u00e9cialis\u00e9e dans les technologies, les services et l&#39;exp\u00e9rience client. Pr\u00e9sente dans plus de 70 pays, elle accompagne de grandes entreprises dans l&#39;am\u00e9lioration de leurs performances, la modernisation de leurs outils et la transformation de leurs activit\u00e9s.<\/span><\/p><p><span style=\\\"font-size:inherit\\\">Son objectif est d&#39;aider les entreprises \u00e0 simplifier leurs op\u00e9rations, \u00e0 mieux r\u00e9pondre aux attentes de leurs clients et \u00e0 am\u00e9liorer leur efficacit\u00e9 gr\u00e2ce aux donn\u00e9es, aux technologies et \u00e0 l&#39;expertise de ses \u00e9quipes.<\/span><\/p><p><span style=\\\"font-size:inherit\\\">L&#39;\u00e9quipe Produits et Services Techniques de Concentrix accompagne les entreprises dans leurs projets de transformation digitale et op\u00e9rationnelle. Elle associe conseil, analyse de donn\u00e9es, conception de solutions technologiques et compr\u00e9hension des besoins des clients pour proposer des solutions concr\u00e8tes et adapt\u00e9es \u00e0 chaque entreprise.<\/span><\/p><p><span style=\\\"font-size:inherit\\\">Au sein de l&#39;\u00e9quipe Consulting, vous participerez \u00e0 des missions de conseil strat\u00e9gique et op\u00e9rationnel visant \u00e0 am\u00e9liorer l&#39;exp\u00e9rience client, optimiser les performances des services clients et accompagner les entreprises dans leur transformation.<\/span><\/p><br \/><h2>Pr\u00e9sentation du poste<\/h2><p><span style=\\\"font-size:inherit\\\">En tant que <\/span><b><span style=\\\"font-size:inherit\\\">Senior Consultant en Exp\u00e9rience Client<\/span><\/b><span style=\\\"font-size:inherit\\\">, vous contribuerez au d\u00e9veloppement de l&#39;activit\u00e9 conseil de Concentrix en France et dans la r\u00e9gion EMEA (Europe, Moyen-Orient et Afrique).<\/span><\/p><p><span style=\\\"font-size:inherit\\\">Sous la responsabilit\u00e9 d&#39;un Senior Manager, vous accompagnerez les entreprises dans l&#39;am\u00e9lioration de leur relation client, l&#39;optimisation de leurs op\u00e9rations et la transformation de leurs parcours clients.<\/span><\/p><p><span style=\\\"font-size:inherit\\\">Vous interviendrez sur des projets vari\u00e9s, allant de la d\u00e9finition de strat\u00e9gies d&#39;exp\u00e9rience client \u00e0 l&#39;am\u00e9lioration des processus, en passant par la mise en place de nouveaux canaux de communication et de solutions technologiques.<\/span><\/p><p><span style=\\\"font-size:inherit\\\">Vous participerez \u00e9galement au d\u00e9veloppement commercial de l&#39;activit\u00e9 et \u00e0 l&#39;am\u00e9lioration des m\u00e9thodes de travail internes de Concentrix.<\/span><\/p><br \/><h2>Vos principales missions<\/h2><h3>1. Am\u00e9liorer l&#39;exp\u00e9rience client<\/h3><ul><li>Analyser les parcours clients et identifier les points de friction afin de proposer des am\u00e9liorations.<\/li><li>Accompagner les entreprises dans la d\u00e9finition de leur strat\u00e9gie de relation client et l&#39;organisation de leurs services.<\/li><li>Concevoir des parcours clients plus simples, plus fluides et plus efficaces sur l&#39;ensemble des canaux de communication.<\/li><\/ul><h3>2. Optimiser les op\u00e9rations et les performances<\/h3><ul><li>Identifier des solutions pour am\u00e9liorer la qualit\u00e9 du service client, r\u00e9duire les co\u00fbts et optimiser les processus.<\/li><li>Accompagner les entreprises dans l&#39;am\u00e9lioration de leurs m\u00e9thodes de travail et de leur organisation.<\/li><li>Participer \u00e0 la d\u00e9finition de strat\u00e9gies d&#39;externalisation de certaines activit\u00e9s, lorsque cela est pertinent.<\/li><\/ul><h3>3. D\u00e9velopper de nouveaux canaux de communication<\/h3><ul><li>Accompagner la mise en place ou l&#39;am\u00e9lioration de canaux de contact tels que le chat, la visioconf\u00e9rence et les chatbots.<\/li><li>D\u00e9velopper des solutions permettant aux clients de trouver des r\u00e9ponses de mani\u00e8re autonome.<\/li><li>Contribuer \u00e0 l&#39;int\u00e9gration des diff\u00e9rents canaux afin d&#39;offrir une exp\u00e9rience client coh\u00e9rente.<\/li><\/ul><h3>4. Analyser les donn\u00e9es et les attentes des clients<\/h3><ul><li>Participer \u00e0 la mise en place de dispositifs de collecte et d&#39;analyse des retours clients.<\/li><li>Exploiter les donn\u00e9es et les indicateurs de performance pour identifier les axes d&#39;am\u00e9lioration.<\/li><li>R\u00e9aliser des \u00e9tudes de march\u00e9 et des comparaisons avec les pratiques d&#39;autres entreprises afin d&#39;\u00e9laborer des recommandations.<\/li><\/ul><h3>5. Contribuer au d\u00e9veloppement de l&#39;activit\u00e9 conseil<\/h3><ul><li>Participer \u00e0 la pr\u00e9paration de propositions commerciales et \u00e0 la recherche de nouvelles opportunit\u00e9s.<\/li><li>Contribuer au d\u00e9veloppement des relations avec les clients existants.<\/li><li>Participer \u00e0 la production d&#39;\u00e9tudes, d&#39;analyses et de recommandations permettant de valoriser l&#39;expertise de Concentrix.<\/li><li>Prendre part aux initiatives internes visant \u00e0 am\u00e9liorer les m\u00e9thodes de travail et \u00e0 accompagner la transformation de l&#39;entreprise.<\/li><\/ul><br \/><h2>Profil recherch\u00e9<\/h2><h3>Formation et exp\u00e9rience<\/h3><ul><li>Dipl\u00f4me de niveau Bac &#43;5, id\u00e9alement obtenu dans une grande \u00e9cole de commerce ou dans une formation \u00e9quivalente.<\/li><li>Au moins 3 ans d&#39;exp\u00e9rience en conseil en management ou en strat\u00e9gie.<\/li><li>Une exp\u00e9rience en strat\u00e9gie d&#39;exp\u00e9rience client, dans le secteur du retail, du voyage ou sur des projets technologiques li\u00e9s \u00e0 la relation client constitue un atout.<\/li><\/ul><h3>Comp\u00e9tences<\/h3><ul><li>Solides capacit\u00e9s d&#39;analyse et de r\u00e9solution de probl\u00e8mes.<\/li><li>Bonne compr\u00e9hension des enjeux commerciaux et op\u00e9rationnels des entreprises.<\/li><li>Capacit\u00e9 \u00e0 structurer des analyses, \u00e0 formuler des recommandations pertinentes et \u00e0 pr\u00e9senter des id\u00e9es de mani\u00e8re claire et convaincante.<\/li><li>Excellentes comp\u00e9tences en communication \u00e9crite et orale.<\/li><li>Ma\u00eetrise du fran\u00e7ais et de l&#39;anglais, indispensables pour \u00e9voluer dans un environnement international.<\/li><\/ul><h3>Qualit\u00e9s personnelles<\/h3><ul><li>Curiosit\u00e9 intellectuelle et envie d&#39;apprendre.<\/li><li>Rigueur et sens de l&#39;organisation.<\/li><li>Capacit\u00e9 d&#39;adaptation et aisance dans des environnements exigeants.<\/li><li>Esprit critique et capacit\u00e9 \u00e0 remettre en question les pratiques existantes.<\/li><li>Capacit\u00e9 \u00e0 travailler en \u00e9quipe et \u00e0 collaborer avec diff\u00e9rents interlocuteurs.<\/li><\/ul><br \/><h2>Pourquoi rejoindre Concentrix ?<\/h2><p><span style=\\\"font-size:inherit\\\">Rejoindre Concentrix, c&#39;est int\u00e9grer une entreprise internationale qui accompagne de grandes marques dans leurs projets de transformation et d&#39;am\u00e9lioration de l&#39;exp\u00e9rience client.<\/span><\/p><p><span style=\\\"font-size:inherit\\\">Vous \u00e9voluerez au sein d&#39;\u00e9quipes sp\u00e9cialis\u00e9es dans le conseil, les donn\u00e9es et les technologies, et contribuerez \u00e0 des projets visant \u00e0 r\u00e9soudre des probl\u00e9matiques concr\u00e8tes et \u00e0 am\u00e9liorer les performances des entreprises.<\/span><\/p><p><span style=\\\"font-size:inherit\\\">C&#39;est \u00e9galement l&#39;occasion de d\u00e9velopper votre expertise, de travailler dans un environnement international et de participer \u00e0 des projets de transformation vari\u00e9s.<\/span><\/p>\",\"ats_external_id\":\"R1765983\",\"location\":\"Paris\",\"job_type\":\"full_time\",\"salary\":\"4583.33\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-23T20:04:39.367+08:00\",\"created_at\":\"2026-10-09T18:07:21.352+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzgxMg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/FRA-Paris---3-rue-dHeliopolis-Catalyst\/Senior-Consultant---Exprience-Client--H-F-_R1765983\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Strategy\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"5a03f0bff16e101ac0bb10df689f0000\",\"descriptor\":\"Concentrix Catalyst France\",\"reference_id\":\"WFR28\",\"organization_reference_id\":\"WFR28\"},\"location\":{\"city\":\"Paris\",\"state\":null,\"country\":{\"wid\":\"54c5b6971ffb4bf0b116fe7651ec789a\",\"iso2\":\"FR\",\"iso3\":\"FRA\",\"descriptor\":\"France\",\"iso_numeric\":\"250\"},\"postal_code\":\"75017\",\"primary_location\":{\"id\":\"FR-PAR-HELIO-06\",\"wid\":\"37022fb0519e102d6f58e3bf7a360000\",\"descriptor\":\"FRA Paris - 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Bilingual R1771469\",\"campaign_type\":\"job_application\",\"job_title\":\"Technical Support Advisor (Italian - speaking) On-site MA05\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":\"Catalunya\",\"country\":\"Spain\",\"short_description\":\" .\",\"long_description\":\"<p><b>Experience the power of a game-changing career<\/b>\u00a0<\/p><br \/><p>Want to be part of an innovative and growing team? We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0<\/p><br \/><p>If you\u2019re looking to grow and be inspired, as a<b> Technical Support Advisor in Barcelona (On-site)<\/b>, you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.\u00a0<\/p><br \/><p><b>Career growth and personal development\u00a0<\/b><\/p><br \/><p>This is a great opportunity to experience the power of what\u2019s next and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed.\u00a0<\/p><br \/><p><b>What you will do in this role\u00a0<\/b><\/p><br \/><p>In everything we do, we believe in doing right by and for people \u2013 our clients, their customers, our people, our community, and our planet.\u00a0<\/p><br \/><p>As a <b>Technical Support Advisor<\/b> on our team, you will:\u00a0<\/p><p>- Act as the first point of contact for dealers and end users, handling phone and email inquiries in real time<\/p><p>- Troubleshoot technical issues and provide timely accurate resolutions<\/p><p>- Educate customers on product usage, updates, and best practices<\/p><p>- Create and manage support tickets to ensure proper tracking and resolution<\/p><p>- Collaborate with internal teams to resolve complex or escalated cases<\/p><p>- Maintain accurate customer records and documentation in internal systems<\/p><br \/><p><b>Your qualifications<\/b><\/p><br \/><p>We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\u00a0<\/p><br \/><p><b>Concentrix is a great match if you:\u00a0<\/b><\/p><p>- Are proficient or bilingual in Italian plus an advanced level of English\u00a0<br \/>- Have good disposition to work in a customer service environment\u00a0<br \/>- Have customer care skills \u2013 ability to listen to and understand the customers\u2019 need\u00a0<br \/>- 2 year experience in Customer service or Technical Support area<br \/>- Can take ownership of, and progress calls to resolution or to escalate call to resolution\u00a0<\/p><br \/><p>Don\u2019t meet every requirement? No worries. We\u2019re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don\u2019t check every box, we still encourage you to apply. We\u2019ll do our best to match you with the right job, whether it\u2019s this one or another role.<\/p><br \/><p><b>What\u2019s in it for you\u00a0<\/b><\/p><p>We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That\u2019s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.\u00a0<\/p><br \/><p>In this role, we offer benefits that help support your unique lifestyle:\u00a0<\/p><p>- Full-time 39 hours\/week permanent contract<br \/>- Schedule: Monday to Friday, 09:00 - 18:00<br \/>- Salary package: 20,500 euros gross\/year &#43; up to 2,000 euros gross\/year in bonus\u00a0<br \/>- Central office location in Barcelona\u00a0<br \/>- Full paid training on the company and the project you&#39;ll be working on\u00a0<br \/>- Career development programs, specialized courses\u00a0<br \/>\u00a0<\/p><p><b>Experience the best version of you!\u00a0<\/b><\/p><br \/><p>At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u00a0<\/p><br \/><p>If all this feels like the perfect next step in your career journey, we want to hear from you. 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The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p>We are looking for a Cloud Solution Architect with strong expertise in Azure Local (Azure Stack HCI) to support enterprise and regulated customers in designing and delivering hybrid cloud solutions.<\/p><p>This is a customer-facing role responsible for:<\/p><ul><li>Driving Azure Local and hybrid cloud architecture<\/li><li>Acting as a trusted technical advisor<\/li><li>Delivering secure, resilient, and scalable infrastructure solutions<\/li><\/ul><br \/><p>While Azure Local is the primary focus, the role requires flexibility to support broader Azure infrastructure and hybrid scenarios, ensuring effective utilization across multiple customer engagements.<\/p><p><b>Key Responsibilities:<\/b><\/p><p><b>Azure Local &amp; Hybrid Architecture:<\/b><\/p><ul><li>Design and implement Azure Local \/ Azure Stack HCI solutions<\/li><li>Architect hybrid environments integrating:<ul><li>Azure Arc<\/li><li>Virtual Machines and Kubernetes<\/li><li>Networking and storage<\/li><\/ul><\/li><li>Enable cloud-consistent operations across on-premises and Azure<\/li><\/ul><br \/><p><b>Customer Delivery &amp; Execution:<\/b><\/p><ul><li>Lead end-to-end delivery, including:<ul><li>Azure Local deployment and configuration<\/li><li>Hybrid\/cloud migration and modernization<\/li><\/ul><\/li><li>Troubleshoot complex infrastructure and platform issues<\/li><li>Deliver high-quality, repeatable technical engagements<\/li><\/ul><br \/><p><b>Trusted Advisor &amp; Stakeholder Management<\/b><\/p><ul><li>Act as the primary technical contact for customers<\/li><li>Build strong relationships from technical teams to executive stakeholders<\/li><li>Translate business requirements into technical architecture<\/li><\/ul><br \/><p><b>Operations, Resilience &amp; Optimization<\/b><\/p><ul><li>Support customers in:<ul><li>Monitoring and operational stability<\/li><li>Performance optimization<\/li><li>Disaster recovery and business continuity<\/li><\/ul><\/li><li>Improve overall operational maturity and reliability<\/li><\/ul><br \/><p><b>Security &amp; Governance<\/b><\/p><ul><li>Guide customers on:<ul><li>Identity (Microsoft Entra ID &#43; Active Directory)<\/li><li>Access control, governance, and compliance<\/li><\/ul><\/li><li>Contribute to secure-by-design hybrid architectures<\/li><\/ul><br \/><p><b>Collaboration &amp; Knowledge Sharing<\/b><\/p><ul><li>Collaborate with:<ul><li>CSAMs, partners, and engineering teams<\/li><\/ul><\/li><li>Contribute to reusable assets, IP, and best practices<\/li><\/ul><br \/><p><b>Required Technical Skills:<\/b><\/p><p><b>Core (Must-have)<\/b><\/p><ul><li>Deep expertise in Azure Local \/ Azure Stack HC<b>I<\/b><\/li><li>Strong Azure infrastructure knowledge:<ul><li>Compute (VMs)<\/li><li>Networking<\/li><li>Storage<\/li><\/ul><\/li><li>Experience with:<ul><li>Azure Arc<\/li><li>Hybrid and multi-cloud architectures<\/li><\/ul><\/li><\/ul><br \/><p><b>Hybrid \/ On-Prem (Critical Requirement)<\/b><\/p><ul><li>Strong understanding of:<ul><li>Windows Server administration<\/li><li>Active Directory (AD DS)<\/li><li>Microsoft Entra ID and Entra Connect<\/li><\/ul><\/li><li>Virtualization:<ul><li>Hyper\u2011V<\/li><li>Clustering and high availability<\/li><\/ul><\/li><li>Infrastructure fundamentals:<ul><li>Storage (S2D, SAN concepts)<\/li><li>Networking (segmentation, connectivity)<\/li><\/ul><\/li><\/ul><br \/><p>\u2605The candidate must be able to operate confidently across both cloud and on-prem environments<\/p><br \/><p><b>Security (Expected)<\/b><\/p><ul><li>Identity and access management fundamentals<\/li><li>Certificate usage (PKI awareness; deep expertise not required)<\/li><li>Infrastructure hardening and 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129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":\"Catalu\u00f1a\",\"country\":\"Spain\",\"short_description\":\" \",\"long_description\":\"<p>&nbsp;<\/p>\\n<p><span style=\\\"color: #4a4a4a;\\\"><strong><span style=\\\"font-size: inherit;\\\">Experience the power of a game-changing career&nbsp;<\/span><\/strong><\/span><\/p>\\n<p>&nbsp;<\/p>\\n<p><span style=\\\"color: #4a4a4a;\\\"><span style=\\\"font-size: inherit;\\\">Want to be part of an innovative and growing team? We&rsquo;re a global technology and services leader that powers the brands of the future. We help well-known brands &mdash; the ones you use every day &mdash; improve their businesses with technology and integrated solutions, in over 70 countries.&nbsp;<\/span><\/span><\/p>\\n<p>&nbsp;<\/p>\\n<p><span style=\\\"color: #4a4a4a;\\\"><span style=\\\"font-size: inherit;\\\">If you&rsquo;re looking to grow and be inspired, as a Fashion Support Consultant in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.&nbsp;<\/span><\/span><\/p>\\n<p>&nbsp;<\/p>\\n<p><span style=\\\"color: #4a4a4a;\\\"><strong><span style=\\\"font-size: inherit;\\\">Career growth and personal development&nbsp;<\/span><\/strong><\/span><\/p>\\n<p>&nbsp;<\/p>\\n<p><span style=\\\"color: #4a4a4a;\\\"><span style=\\\"font-size: inherit;\\\">This is a great opportunity to experience the power of what&rsquo;s next and develop &ldquo;friends for life&rdquo; at the same time. We&rsquo;ll give you all the training, cutting-edge technologies, and the continuing support you&rsquo;ll need to succeed.&nbsp;<\/span><\/span><\/p>\\n<p><br \/><br \/><\/p>\\n<p><span style=\\\"color: #4a4a4a;\\\"><strong><span style=\\\"font-size: inherit;\\\">As a Fashion Support Consultant on our team, you will:&nbsp;<\/span><\/strong><\/span><\/p>\\n<p><span style=\\\"color: #4a4a4a;\\\"><span style=\\\"font-size: inherit;\\\">- Take incoming customer and from boutiques and shops calls and solve users&rsquo; demands&nbsp;<br \/>- Log call details onto call management systems and provide response and resolution within SLA&nbsp;<br \/>- Maintain service and product knowledge and expertise associated with applications specific to individual customers&nbsp;<br \/>- Ensure contractual SLA is maintained&nbsp;<br \/>&nbsp;<\/span><\/span><\/p>\\n<p>&nbsp;<\/p>\\n<p><span style=\\\"color: #4a4a4a;\\\"><strong><span style=\\\"font-size: inherit;\\\">Concentrix is a great match if you:&nbsp;<\/span><\/strong><\/span><\/p>\\n<p>&nbsp;<\/p>\\n<p><span style=\\\"color: #4a4a4a;\\\"><span style=\\\"font-size: inherit;\\\">- Have a proficient or bilingual level of Polish, and advanced level of English&nbsp;<br \/>- Have minimum of 1-year relevant experience in fashion retail or retail&nbsp;<br \/>- Have knowledge of sales techniques (up-\/cross-selling, objection handling, etc)&nbsp;<br \/>- Are Customer Driven, motivated to work in sales, opportunistic in creating sales leads&nbsp;<br \/>- Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs&nbsp;<br \/>- Have exceptional customer-facing and customer-care skills&nbsp;<br \/>- Have working knowledge of IT platforms, equipment, and applications: Windows\/MS Office&nbsp;<\/span><\/span><\/p>\\n<p><br \/><br \/><\/p>\\n<p><span style=\\\"color: #4a4a4a;\\\"><strong><span style=\\\"font-size: inherit;\\\">What&rsquo;s in it for you&nbsp;<\/span><\/strong><\/span><\/p>\\n<p>&nbsp;<\/p>\\n<p><span style=\\\"color: #4a4a4a;\\\"><span style=\\\"font-size: inherit;\\\">- Full-time 39 hours\/week contract: Monday to Friday&nbsp;from 8:00 to 19:00<br \/>- Salary 19.623 euros gross\/year + up to 1.200 euros gross\/year in bonus&nbsp;<br \/>- Central location in Barcelona&nbsp;<br \/>- Bring-a-friend (referral) bonus opportunities&nbsp;<br \/>- Full paid training on the company and the project you'll be working on&nbsp;<br \/>- Career development programs, specialized courses&nbsp;<br \/>&nbsp;<\/span><\/span><\/p>\\n<p><span style=\\\"color: #4a4a4a;\\\"><span style=\\\"font-size: inherit;\\\">Experience the best version of you!&nbsp;<\/span><\/span><\/p>\\n<p>&nbsp;<\/p>\\n<p><span style=\\\"color: #4a4a4a;\\\"><span style=\\\"font-size: inherit;\\\">At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.&nbsp;<\/span><\/span><\/p>\\n<p><span style=\\\"color: #4a4a4a;\\\"><span style=\\\"font-size: inherit;\\\">If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their &ldquo;employer of choice.&rdquo;&nbsp;<\/span><\/span><\/p>\\n<p>&nbsp;<\/p>\\n<p><span style=\\\"color: #4a4a4a;\\\"><span style=\\\"font-size: inherit;\\\">Concentrix is an equal opportunity employer&nbsp;<\/span><\/span><\/p>\\n<p><span style=\\\"color: #4a4a4a;\\\"><span style=\\\"font-size: inherit;\\\">We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. 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This role is responsible for effectively articulating the value of products or services to customers.\",\"long_description\":\"<p><b><span style=\\\"font-size:inherit\\\">Key Responsibilities:<\/span><\/b><\/p><ul><li><span style=\\\"font-size:inherit\\\">Identify and prospect new B2B clients through cold calling, email outreach, LinkedIn, networking, and referrals<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Qualify leads based on business needs, budget, and decision-making potential (BANT \/ MEDDICC framework)<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Conduct discovery calls and product presentations tailored to corporate clients<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Develop and maintain strong relationships with key decision-makers and stakeholders<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Manage the full sales cycle from lead generation to negotiation and closing<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Collaborate with Marketing to optimize lead generation campaigns and messaging<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Maintain accurate records of all activities in the CRM (e.g., Salesforce, HubSpot)<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Achieve and exceed monthly acquisition and revenue targets<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Conduct market and competitor analysis to identify new business opportunities<\/span><\/li><\/ul><br \/><p style=\\\"color:!important\\\"><b><span style=\\\"font-size:inherit\\\">Minimum Requirements - Must Have:<\/span><\/b><\/p><p style=\\\"color:!important\\\">At least 12 months of outbound sales experience<br \/>At least 6 months of cold-calling experience<br \/>HS \/ SHS Graduate<br \/>Strong communication skills - CSVAR High B2 and above<br \/>Comfortable working in a high-volume calling and high-rejection environment; must be resilient and target-driven<br \/>Strong objection handling and probing skills<\/p><p style=\\\"color:!important\\\">Experience dealing with business owners or decision-makers is preferred<\/p><p style=\\\"color:!important\\\"><br \/><b><span style=\\\"font-size:inherit\\\">Preferred Profile - Strong Preference:<\/span><\/b><br \/>1-2&#43; years of outbound B2B sales experience<br \/>Proven cold-calling and prospecting background<br \/>Experience in any of the following:<br \/>Lead Generation \/ Prospecting<br \/>Appointment Setting<br \/>Merchant Acquisition<br \/>Industry background in any of the following is highly preferred: SaaS, Telecommunications, Digital Advertising, Logistics, or BPO Outbound Sales<\/p>\",\"ats_external_id\":\"R1771092\",\"location\":\"Makati City\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"hourly\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-12T20:56:48.539+08:00\",\"created_at\":\"2026-10-09T00:06:11.681+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzc2NA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Makati-City---SLC\/B2B-Pre-Sales_R1771092\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"B2B Sales\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"organization_reference_id\":\"YPH08\"},\"language\":[],\"location\":{\"city\":\"Makati City\",\"state\":null,\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"1226\",\"primary_location\":{\"id\":\"PH-MAK-RUFIN-Y0\",\"wid\":\"b67da9176e3d1062f9e37bc9b0b6c222\",\"descriptor\":\"PHL Makati City - SLC\"}},\"languages\":null,\"recruiter\":{\"email\":{\"wid\":\"f365fe40ffdc104c576cca3906c00001\",\"address\":\"brian.magnayi@concentrix.com\"},\"last_name\":\"Magnayi\",\"first_name\":\"Brian\"},\"categories\":[{\"id\":\"CF B2B Sales\",\"wid\":\"97ce316084a210142296b42c74b40000\",\"descriptor\":\"B2B Sales\"}],\"recruiters\":[{\"id\":\"100829049\",\"wid\":\"60219339f7a01064adfacfad5bf9e250\",\"descriptor\":\"MC Valenciano (100829049)\"},{\"id\":\"017848\",\"wid\":\"db67be7c37fa10053b4b28bf2c910000\",\"descriptor\":\"Brian Magnayi (017848)\"},{\"id\":\"102475022\",\"wid\":\"771bdb8e659510375b0979ce0ca10000\",\"descriptor\":\"John Paul Luigi Mingoa (102475022)\"},{\"id\":\"017413\",\"wid\":\"ad6658a0dd1910053b36bbcc81e20000\",\"descriptor\":\"Marely Carmela Valdez (017413)\"},{\"id\":\"102185421\",\"wid\":\"73e197c0f43c10199b6db53347470000\",\"descriptor\":\"Jass Balindo (102185421)\"},{\"id\":\"019102\",\"wid\":\"78893d07c56a10053ba27d1d29e90000\",\"descriptor\":\"Joana Santiago (019102)\"}],\"hiring_type\":null,\"job_profile\":{\"id\":\"DSSI02CA\",\"wid\":\"de5750ec107b1014237e8d32a68c0000\",\"descriptor\":\"Specialist, Customer Acquisition\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-390199\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Makati-City---SLC\/B2B-Pre-Sales_R1771092\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Makati-City---SLC\/B2B-Pre-Sales_R1771092\/apply\",\"job_requisition_id\":\"R1771092\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"wid\":\"f365fe40ffdc104c576cca3906c00001\",\"address\":\"brian.magnayi@concentrix.com\"},\"last_name\":\"Magnayi\",\"first_name\":\"Brian\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1771092\",\"wid\":\"e4aa2146d7bb1035310a0ce631130000\",\"descriptor\":\"R1771092 B2B Pre Sales (Evergreen) (Open)\"},\"recruiter_group\":[{\"email\":{\"wid\":\"f365fe40ffdc104c576cca3906c00001\",\"address\":\"brian.magnayi@concentrix.com\"},\"last_name\":\"Magnayi\",\"first_name\":\"Brian\"},{\"email\":{\"wid\":\"ec297acd813f1019b072c65b1a700003\",\"address\":\"jason.balindo@concentrix.com\"},\"last_name\":\"Balindo\",\"first_name\":\"Jass\"},{\"email\":{\"wid\":\"ce41dc93499710055688e90243590000\",\"address\":\"joanamae.santiago@concentrix.com\"},\"last_name\":\"Santiago\",\"first_name\":\"Joana\"},{\"email\":{\"wid\":\"1cd4b8074d7e10376b4313abd81a0003\",\"address\":\"johnpaulluigi.mingoa@concentrix.com\"},\"last_name\":\"Mingoa\",\"first_name\":\"John Paul Luigi\"},{\"email\":{\"wid\":\"8e0a68a0a3d6100556a4a412926c0001\",\"address\":\"marelycarmela.valdez@concentrix.com\"},\"last_name\":\"Valdez\",\"first_name\":\"Marely Carmela\"},{\"email\":{\"wid\":\"108a9bcf4333101556835940f9fe0001\",\"address\":\"francescamichaella.valenciano@concentrix.com\"},\"last_name\":\"Valenciano\",\"first_name\":\"MC\"}],\"requisition_type\":null,\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"976\",\"campaign_id\":\"27763\",\"campaign_title\":\"Specialist, Renewal Sales R1771082\",\"campaign_type\":\"job_application\",\"job_title\":\"B2B Post Sales\",\"street\":\"PHL Makati City - SLC\",\"address\":\"PHL Makati City - SLC\",\"city\":\"Makati City\",\"state\":null,\"postal_code\":\"1226\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"\",\"long_description\":\"<p><b><span style=\\\"font-size:inherit\\\">You Have:<\/span><\/b><\/p><ul><li><span style=\\\"font-size:inherit\\\">2&#43; years of experience working in a customer service or sales capacity<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Prior success in achievement of personal and team sales quota\/goals<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Experience in high-volume calling<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Experience learning new technology and data<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Problem solving skills<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Excellent knowledge of MS Office programs<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Experience working with <\/span><a target=\\\"_blank\\\" href=\\\"http:\/\/salesforce.com\/\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Salesforce.com<\/span><\/span><\/a><span style=\\\"font-size:inherit\\\"> or similar CRM<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Experience or willingness to work from home<\/span><\/li><\/ul><br \/><p><b><span style=\\\"font-size:inherit\\\">You will:<\/span><\/b><\/p><ul><li><span style=\\\"font-size:inherit\\\">Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals\/services, may offer up- sell opportunities.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Provide accurate weekly\/ monthly\/ quarterly sales forecast<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Mastery of product knowledge and technical understanding of services to assess client requirements<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Initiate steps to help customer concerns\/roadblocks prohibiting satisfaction or product usage<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Manage external competitive pressures and handle objections to retain customers or win new customers<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Manage high volume of customer contacts through phone and email each day \u2013 majority of communication is outbound<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Work with your team and management to provide a professional experience during all interactions with customers and prospects<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Maintain the customer management system (CRM) to ensure all relevant data is captured<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.<\/span><\/li><\/ul>\",\"ats_external_id\":\"R1771082\",\"location\":\"Makati City\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"hourly\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-12T20:56:44.253+08:00\",\"created_at\":\"2026-10-09T00:06:11.482+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzc2Mw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Makati-City---SLC\/B2B-Post-Sales_R1771082\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"B2B Sales\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"organization_reference_id\":\"YPH08\"},\"language\":[],\"location\":{\"city\":\"Makati City\",\"state\":null,\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"1226\",\"primary_location\":{\"id\":\"PH-MAK-RUFIN-Y0\",\"wid\":\"b67da9176e3d1062f9e37bc9b0b6c222\",\"descriptor\":\"PHL Makati City - SLC\"}},\"languages\":null,\"recruiter\":{\"email\":{\"wid\":\"f365fe40ffdc104c576cca3906c00001\",\"address\":\"brian.magnayi@concentrix.com\"},\"last_name\":\"Magnayi\",\"first_name\":\"Brian\"},\"categories\":[{\"id\":\"CF B2B Sales\",\"wid\":\"97ce316084a210142296b42c74b40000\",\"descriptor\":\"B2B Sales\"}],\"recruiters\":[{\"id\":\"100829049\",\"wid\":\"60219339f7a01064adfacfad5bf9e250\",\"descriptor\":\"MC Valenciano (100829049)\"},{\"id\":\"017848\",\"wid\":\"db67be7c37fa10053b4b28bf2c910000\",\"descriptor\":\"Brian Magnayi (017848)\"},{\"id\":\"102475022\",\"wid\":\"771bdb8e659510375b0979ce0ca10000\",\"descriptor\":\"John Paul Luigi Mingoa (102475022)\"},{\"id\":\"103541636\",\"wid\":\"2880ae41a0f6101ebf4515223a210000\",\"descriptor\":\"Justine Kimverly Bulahan (103541636)\"},{\"id\":\"017413\",\"wid\":\"ad6658a0dd1910053b36bbcc81e20000\",\"descriptor\":\"Marely Carmela Valdez (017413)\"},{\"id\":\"102185421\",\"wid\":\"73e197c0f43c10199b6db53347470000\",\"descriptor\":\"Jass Balindo (102185421)\"},{\"id\":\"019102\",\"wid\":\"78893d07c56a10053ba27d1d29e90000\",\"descriptor\":\"Joana Santiago (019102)\"}],\"hiring_type\":null,\"job_profile\":{\"id\":\"DSSI02RS\",\"wid\":\"7b9067c88e321014237d3d1e64a40000\",\"descriptor\":\"Specialist, Renewal Sales\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-390175\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Makati-City---SLC\/B2B-Post-Sales_R1771082\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Makati-City---SLC\/B2B-Post-Sales_R1771082\/apply\",\"job_requisition_id\":\"R1771082\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Hourly\",\"wid\":\"b67da9176e3d1062eacc85314fd024ae\",\"descriptor\":\"Hourly\"},\"hiring_manager\":{\"email\":{\"wid\":\"f365fe40ffdc104c576cca3906c00001\",\"address\":\"brian.magnayi@concentrix.com\"},\"last_name\":\"Magnayi\",\"first_name\":\"Brian\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1771082\",\"wid\":\"e4aa2146d7bb103530627a0a838d0000\",\"descriptor\":\"R1771082 B2B Post Sales (Evergreen) (Open)\"},\"recruiter_group\":[{\"email\":{\"wid\":\"f365fe40ffdc104c576cca3906c00001\",\"address\":\"brian.magnayi@concentrix.com\"},\"last_name\":\"Magnayi\",\"first_name\":\"Brian\"},{\"email\":{\"wid\":\"ec297acd813f1019b072c65b1a700003\",\"address\":\"jason.balindo@concentrix.com\"},\"last_name\":\"Balindo\",\"first_name\":\"Jass\"},{\"email\":{\"wid\":\"ce41dc93499710055688e90243590000\",\"address\":\"joanamae.santiago@concentrix.com\"},\"last_name\":\"Santiago\",\"first_name\":\"Joana\"},{\"email\":{\"wid\":\"1cd4b8074d7e10376b4313abd81a0003\",\"address\":\"johnpaulluigi.mingoa@concentrix.com\"},\"last_name\":\"Mingoa\",\"first_name\":\"John Paul Luigi\"},{\"email\":{\"wid\":\"ca9caf0b890e101ecb1cbb532c1c0001\",\"address\":\"justinekimverly.bulahan@concentrix.com\"},\"last_name\":\"Bulahan\",\"first_name\":\"Justine Kimverly\"},{\"email\":{\"wid\":\"8e0a68a0a3d6100556a4a412926c0001\",\"address\":\"marelycarmela.valdez@concentrix.com\"},\"last_name\":\"Valdez\",\"first_name\":\"Marely Carmela\"},{\"email\":{\"wid\":\"108a9bcf4333101556835940f9fe0001\",\"address\":\"francescamichaella.valenciano@concentrix.com\"},\"last_name\":\"Valenciano\",\"first_name\":\"MC\"}],\"requisition_type\":null,\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"977\",\"campaign_id\":\"27762\",\"campaign_title\":\"Professional, BI Analyst (TCF) R1771071\",\"campaign_type\":\"job_application\",\"job_title\":\"B2B SNL\",\"street\":\"PHL Makati City - SLC\",\"address\":\"PHL Makati City - SLC\",\"city\":\"Makati City\",\"state\":null,\"postal_code\":\"1226\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"Imagine being able to partner with global technology leaders in a company that cares about YOU \u2013 your professional growth, your success, and your community.\\n\\nWe are looking for a BI Analyst to join our team. Today.\\n\\nThe future team member that will lead our decisions for customers and partners by developing and providing data through data analysis and by creating reports of patterns, insights and trends. Reporting to the Manager of Business Intelligence, You will mine data from a variety of data resources to design impact recommendations to our partners. The Business Intelligence Analyst will create specifications for reports and analysis based on in-depth assessment and understanding of our needs and data available. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can Own Your Future!\",\"long_description\":\"<p><b>You Have:<\/b><\/p><ul><li>Proficient knowledge of expanded analysis tools (such as OLTP\/OLAP data structures, Advanced Excel (can maintain complex spreadsheets), Tableau, Salesforce, Power BI, Business Objects)<\/li><li>Proficient knowledge of domain languages (such as SQL Query, HIVE QL)<\/li><li>Apply moderately complex statistical methods (such as deviations, quartiles)<\/li><li>2\u20135 years of related experience to reflect skills and talent necessary for this role<\/li><li>Practical sales motion knowledge<\/li><li>Practical industry and demographic understanding in one of the following: (hardware, software, SaaS, healthcare or industrial)<\/li><li>Proficiency in all Microsoft products especially Word, Excel (can maintain complex spreadsheets) and PowerPoint<\/li><li>Bachelor&#39;s Degree of Diploma in computer science, finance or statistics\/mathematics<\/li><li>4&#43; years&#39; experience in data-driven business insight recommendations, business analytics, dashboard design experience<\/li><\/ul><p><br \/><b>You will:<\/b><\/p><ul><li>Interpret moderately complex goals, trends, risks and areas for improvement by collecting, analyzing and reporting on key metrics and conclusions. May maintain integrity of reports and dashboards to allow business to operate<\/li><li>Use expanded solutions and knowledge to support customer teams and increase efficiency. Work on projects\/matters of moderate complexity in an independent contributor role.<\/li><li>Work and builds internal and external relationships to ensure high-quality data is available for analysis and better understanding<\/li><li>Develop data-driven insights to all partners<\/li><li>Engage daily with partners for planning, forecasting and gaining an understanding of questions for appropriate documentation and analysis<\/li><li>Work well independently and will seek counsel and guidance on more complex projects\/matters. 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On-site - High Tech Industry  HT04\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":null,\"country\":\"Spain\",\"short_description\":\"The Advisor I, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing\/receiving information, selling client products\/service, as well as providing basic customer service support.\",\"long_description\":\"<p><span style=\\\"color:#000000\\\"><b>Experience the power of a game-changing career\u00a0\u00a0<\/b><\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">Want to be part of an innovative and growing team? We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0\u00a0\u00a0\u00a0<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">If you\u2019re looking to grow and be inspired, as a Lead Generator in Barcelona (hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech.\u00a0\u00a0\u00a0\u00a0<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">Career growth and personal development\u00a0\u00a0\u00a0\u00a0<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">This is a great opportunity to experience the power of what\u2019s next and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed.\u00a0\u00a0\u00a0\u00a0<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><b>What you will do in this role\u00a0\u00a0\u00a0\u00a0<\/b><\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">- Work on accounts (from the prioritized RAD quadrant) for MM\/CEP to improve segmentation data in Microsoft Dynamics and SFDC (CEP A &#43; MM accounts)\u00a0<br \/>- Follow up on the events, online demand, manage qualification of the leads and deliver good quality data to sales\u00a0<br \/>- Support leads generation: Run local promotional offers \u2013 including stock cleaning promo, bundle offering, new products, etc.\u00a0<br \/>- Profiling contact details for customers \u2013 MM\/ CEP- improving the quality of data in the system\u2013 its linked with the whole profiling (improving segmentation data) as in point\u00a0<br \/>- Transform unqualified leads into qualified leads, and if not fully BANT qualified, at least profiled leads\u00a0<br \/>- Cooperate with country marketing team members to support marketing lead generation post \u2013 activities (customer contact details update, etc.)\u00a0<br \/>- Cooperate (not overlap) in telemarketing projects to create qualified opportunities for ISRs\/telesales\u00a0<br \/>- Cooperate with the telesales\/sales team for lead hand overs and follow up into opportunities\u00a0<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">\u00a0\u00a0\u00a0<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><b>Concentrix is a great match if you:\u00a0\u00a0<\/b><\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">- Are proficient or bilingual in French with intermediate English level \u00a0<br \/>- Have sales process knowledge\/background\u00a0<br \/>- Are passionate for sales and technology\u00a0<br \/>- Have IT literacy skills\u00a0<br \/>- Are reliable and able to work toward objectives and keep commitments\u00a0<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">Don\u2019t meet every requirement? No worries. We\u2019re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don\u2019t check every box, we still encourage you to apply. We\u2019ll do our best to match you with the right job, whether it\u2019s this one or another role.\u00a0\u00a0\u00a0\u00a0<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">What\u2019s in it for you\u00a0\u00a0\u00a0\u00a0<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">- Full-time contract, 39 hours\/week: Monday to Friday 09:00 to 18:00 \u00a0<br \/> - Salary base of \u00a0<\/span>19623,94 euros gross\/year &#43; up to 4,000<span style=\\\"color:#000000\\\">euros gross\/year<\/span> &#43; medical insurance<span style=\\\"color:#000000\\\"><br \/> - Friends hunting (referral) bonus \u00a0<br \/> - Great office location in Barcelona<br \/> - Full paid training about the company and the project you will be working on \u00a0<br \/> - Career development program and specialized courses\u00a0\u00a0<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">Experience the best version of you!\u00a0\u00a0\u00a0\u00a0<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u00a0\u00a0\u00a0\u00a0<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d\u00a0\u00a0\u00a0\u00a0<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">Concentrix is an equal opportunity employer\u00a0\u00a0\u00a0\u00a0<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.<\/span><\/p><p>R1771042<\/p>\",\"ats_external_id\":\"R1771042\",\"location\":\"Barcelona, Barcelona\",\"job_type\":\"full_time\",\"salary\":\"1635.33\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-16T12:06:38.015+02:00\",\"created_at\":\"2026-10-08T16:04:12.795+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTg5?\",\"apply_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTg5\/apply?\",\"head_count\":\"300\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"B2B Sales\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"organization_reference_id\":\"WES05\"},\"location\":{\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"country\":{\"wid\":\"bd34c524a6a04ae6915f5d96fa086199\",\"iso2\":\"ES\",\"iso3\":\"ESP\",\"descriptor\":\"Spain\",\"iso_numeric\":\"724\"},\"postal_code\":\"8020\",\"primary_location\":{\"id\":\"ES-BAR-SELVA-01\",\"wid\":\"e3ece62c945d101d479c643715ac0000\",\"descriptor\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\"}},\"languages\":[\"English\",\"French\"],\"recruiter\":{\"email\":{\"address\":\"petronela.lukacova@concentrix.com\"},\"first_name\":\"Luk\u00e1\u010dov\u00e1, Petronela\"},\"categories\":[{\"descriptor\":\"CF B2B Sales\"}],\"recruiters\":[{\"id\":\"103359498\",\"wid\":\"8a8b4fbd69e7101f0d88e75e22230000\",\"descriptor\":\"Petronela Luk\u00e1\u010dov\u00e1 (103359498)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC3364\",\"descriptor\":\"Advisor I, B2B Sales\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-391254\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ESP-Barcelona---C-de-la-Selva-de-Mar-129\/Inbound-Sales-Representative--French-speaking----Hybrid---HS03_R1771042\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ESP-Barcelona---C-de-la-Selva-de-Mar-129\/Inbound-Sales-Representative--French-speaking----Hybrid---HS03_R1771042\/apply\",\"job_requisition_id\":\"R1771042\"}],\"organizations\":[{\"wid\":\"f9af6d726098012800e86f183c06bbbd\",\"descriptor\":\"COGS (SITE) Production Agent Direct\",\"reference_id\":\"PRODUCAGENT-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"03b990824a881025fd89802b11560000\",\"descriptor\":\"25547 - HPINC - 980008579\",\"reference_id\":\"980008579\",\"custom_reference_id\":\"980008579\",\"company_reference_id\":null},{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"custom_reference_id\":null,\"company_reference_id\":\"WES05\"},{\"wid\":\"acf580a1400b102651400e4eb8dc0000\",\"descriptor\":\"W0ZZEM Hpi Mm Cep Tlm Split\",\"reference_id\":\"W0ZZEM\",\"custom_reference_id\":\"W0ZZEM\",\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"gregory.menard@concentrix.com\"},\"first_name\":\"Gr\u00e9gory M\u00e9nard (102539282)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1771042\",\"wid\":\"3029647061a410352dd26fa3a4c30000\",\"descriptor\":\"Lead Generator (French-speaking) - On-site - High Tech Industry  HT04\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"concentrix-spain\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"0\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"130\",\"campaign_id\":\"1068\",\"campaign_title\":\"LI Refuel SME\/Trainer\",\"campaign_type\":\"job_application\",\"job_title\":\"Sales Trainer\",\"street\":null,\"address\":null,\"city\":\"Sofia\",\"state\":\"Sofia City Province\",\"postal_code\":\"\",\"region\":\"Sofia\",\"country\":\"Bulgaria\",\"short_description\":\"Apply with Concentrix!\",\"long_description\":\"<p data-pm-slice=\\\"1 1 []\\\">At <strong>Concentrix <\/strong>we offer revenue generation services under the <strong>B2B Sales Services<\/strong> business with a global footprint, accelerating B2B digital sales and customer success transformation for the world&rsquo;s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we&rsquo;re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.\u202f&nbsp;<br \/>\u202f&nbsp;<\/p>\\n<p>We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.\u202f&nbsp;<br \/>\u202f&nbsp;<\/p>\\n<p>Join us!\u202f\u202f<\/p>\\n<p>The <strong>Sales Trainer <\/strong>leads onboarding and ongoing learning for sales employees, delivering targeted training to strengthen product knowledge, sales processes, and systems expertise. Responsibilities include designing, planning, and conducting training and certification programs using diverse methods, while collaborating with internal and external stakeholders to create responsive, business-aligned content that promotes efficiency and productivity. This role acts as a strategic enabler for advertising sales teams, ensuring commercial readiness, operational excellence, and continuous capability development across Microsoft&rsquo;s advertising products and solutions. It supports the rollout of new sales motions, products, and platforms by equipping sellers with tools, insights, and confidence to drive customer success and revenue growth.<\/p>\\n<p>&nbsp;<\/p>\\n<p><strong>Key Responsibilities:<\/strong><\/p>\\n<ul>\\n<li><strong>Sales Readiness: <\/strong>Support rollout of new advertising products, platforms, and sales motions by equipping the sales team with required knowledge; develop and execute a consistent readiness framework to ensure ad-sales teams meet and exceed commercial KPIs (e.g., revenue attainment, advertiser satisfaction).<\/li>\\n<\/ul>\\n<ul>\\n<li><strong>Training Delivery: <\/strong>Facilitate onboarding and ongoing learning for sales employees;deliver targeted training on products, systems, and sales processes; deliver targeted<\/li>\\n<\/ul>\\n<p>&nbsp;trainings and coaching sessions on advertising solution selling, campaign optimization, and client engagement excellence.<\/p>\\n<ul>\\n<li><strong>Content Development &amp; Knowledge Management: <\/strong>Design and develop training materials, certification programs, and learning paths; use varied instructional methods (workshops, e-learning, simulations); maintain updated resources and structured documentation and ensure accessibility for global teams.<\/li>\\n<\/ul>\\n<ul>\\n<li><strong>Performance Measurement: <\/strong>Track training effectiveness and adoption; provide insights for continuous improvement; conduct skill gap analyses via deal reviews, call shadowing, and CRM insights to design tailored learning and performance improvement plans; facilitate continuous improvement by streamlining ad-sales processes, communication flows, and adoption of global standards for operational excellence.<\/li>\\n<\/ul>\\n<ul>\\n<li><strong>Stakeholder Engagement &amp; Capability Uplift: <\/strong>Drive continuous skill development across sales teams to improve productivity and customer success; manage multiple readiness streams and training calendars, adapting to changing timelines and priorities; collaborate with product teams, sales leadership, and external partners to align training with business needs.<\/li>\\n<\/ul>\\n<p><strong>Working hours: M\/F 10:00 - 19:00 - this is a Hybrid role from our office in Sofia<\/strong><\/p>\\n<p>&nbsp;<\/p>\\n<p><strong>Required Skills &amp; Qualifications:<\/strong><\/p>\\n<p>&nbsp;<\/p>\\n<ul>\\n<li><strong>Education &amp; Experience: <\/strong>\\n<ul>\\n<li>Bachelor&rsquo;s degree in business, Marketing, Communications, or related field (or equivalent experience);<\/li>\\n<li>At least 2+ years in a sales readiness or training-focused role within digital advertising or SaaS; experience delivering structured training or enablement programs;<\/li>\\n<li>At least 2+ years of coaching experience.<\/li>\\n<li>Proficiency in <strong>English <\/strong>level - both written and verbal.<\/li>\\n<\/ul>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li><strong>Sales &amp; Technical Expertise: <\/strong>\\n<ul>\\n<li>Strong knowledge of modern ad-sales techniques, consultative selling, and customer lifecycle management; advanced CRM skills (Salesforce or Dynamics 365) and proficiency in Microsoft Office (PowerPoint, Excel, Word, Visio);<\/li>\\n<li>Familiarity with consultative selling methodologies.<\/li>\\n<\/ul>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li><strong>Training &amp; Facilitation Skills: <\/strong>\\n<ul>\\n<li>Excellent presentation and facilitation skills for large audiences; ability to communicate strategies and platforms to varied audiences;<\/li>\\n<li>Proven ability to influence stakeholders across marketing, product, and sales functions;<\/li>\\n<li>Skilled in delivering engaging, interactive training sessions (virtual and in person); competence in creating learning content, certification programs, and blended learning experiences.<\/li>\\n<\/ul>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li><strong>Leadership &amp; Project Management: <\/strong>\\n<ul>\\n<li>Strong executive presence and ability to lead within peer group; able to manage multiple readiness streams; strong communicationand alignment with&nbsp; internal\/external partners; ability to assess training impact, identify gaps, and optimize programs; supporting adoption of new tools, platforms, and processes; proficiency in LMS platforms and virtual training tools.<\/li>\\n<\/ul>\\n<\/li>\\n<\/ul>\\n<p>&nbsp;<\/p>\\n<p><strong>Preferred Skills &amp; Qualifications<\/strong><\/p>\\n<ul>\\n<li>Certification in digital advertising or media platforms or familiarity with digital advertising ecosystems (e.g., Microsoft Advertising Certified Professional, Google Ads Certification, Meta Blueprint).<\/li>\\n<\/ul>\\n<ul>\\n<li>Passion for advertising innovation, data-driven storytelling, and helping sellers elevate client outcomes through creative, consultative solutions.<\/li>\\n<\/ul>\\n<p><strong>What we offer:&nbsp;<\/strong>&nbsp;<\/p>\\n<ul>\\n<li>\\n<p>Monthly transportation\/internet allowance&nbsp;<\/p>\\n<\/li>\\n<li>\\n<p>Bonus for important life events (marriage, birth or adoption of a child, university graduation)&nbsp;<\/p>\\n<\/li>\\n<li>\\n<p>Additional medical plan: health and dental care (fully covered by the employer)&nbsp;<\/p>\\n<\/li>\\n<li>\\n<p>Life insurance&nbsp;<\/p>\\n<\/li>\\n<li>\\n<p>Voluntary Sport Card (Multisport)&nbsp;<br \/>\u202f&nbsp;<\/p>\\n<\/li>\\n<\/ul>\\n<p>Please send us your CV in <strong>English<\/strong>.\u202f&nbsp;<\/p>\\n<p>Only short-listed applicants will be contacted.&nbsp;<\/p>\\n<p>All applications will be treated as strictly confidential.&nbsp;<\/p>\\n<p>&nbsp;<\/p>\\n<p>Help us <strong>G.R.O.W.<\/strong> Join us!&nbsp;<\/p>\",\"ats_external_id\":\"BG-1068\",\"location\":\"Sofia, Sofia\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-25T02:59:03.039+03:00\",\"created_at\":\"2026-10-08T15:29:15.067+03:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMDY4?\",\"apply_url\":\"https:\/\/concentrix-bulgaria.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMDY4\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-bulgaria\",\"internal_job_listing\":\"1\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"359\",\"campaign_id\":\"1282\",\"campaign_title\":\"Deagostini \/ Hungarian \/ WAH in Czech Republic\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Service Advisor with Hungarian\",\"street\":\"CZE Prague - Vyskocilova 1481\/4 (9th floor)\",\"address\":\"CZE Prague - Vyskocilova 1481\/4 (9th floor)\",\"city\":\"Prague\",\"state\":null,\"postal_code\":\"14000\",\"region\":\"Remote\",\"country\":\"Czechia\",\"short_description\":\"Job Description Summary\\nThe Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><p>\u2022 Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019)<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Maintain basic knowledge of client products and\/or services<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Prepare complete and accurate work including appropriately notating accounts as required<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Participate in activities designed to improve customer satisfaction and business performance<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Offer additional products and\/or services<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Track, document and retrieve information in call tracking database<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff<\/p><p>\u00a0\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0<\/h2><p>\u2022 High school diploma with three to six months of relevant experience preferred<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Courteous with strong customer service orientation<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Strong computer navigation skills and PC Knowledge<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to effectively communicate, both written and verbally<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Dependable with strong attention to detail<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Tolerance for repetitive work in a fast-paced, high production work environment<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to work as a team member, as well as independently<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Ability to rotate shifts, as needed<\/p><p>\u00a0\u00a0\u00a0<\/p><p>\u2022 Based on location and\/or program, additional experience\/skills may be required<\/p><p>\u00a0\u00a0\u00a0<\/p><p>*Job requirements may vary by country and will not contravene any local laws<\/p><p><\/p><h2>Career Framework Role\u00a0<\/h2><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program\/product specific knowledge.\u00a0 Works with close supervision and clearly defined procedures.\u00a0 Starting to demonstrate familiarity with client terminology, operating standards and procedures.\u00a0 Starter without sustained metric performance levels.<\/p><p><\/p>\",\"ats_external_id\":\"R1689451\",\"location\":\"Prague, Remote\",\"job_type\":\"full_time\",\"salary\":\"35000\",\"salary_type\":\"hourly\",\"salary_currency\":\"CZK\",\"updated_at\":\"2026-10-27T17:47:51.063+01:00\",\"created_at\":\"2026-10-08T12:22:40.549+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-poland.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjgy?\",\"apply_url\":\"https:\/\/concentrix-poland.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjgy\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-poland\",\"internal_job_listing\":\"1\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"1\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"360\",\"campaign_id\":\"1280\",\"campaign_title\":\"Warner Bros \/ SLOVENIAN \/ WAH in Czech Republic\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Service Advisor with Slovenian | Home Office\",\"street\":null,\"address\":null,\"city\":\"Remote\",\"state\":null,\"postal_code\":null,\"region\":\"Remote\",\"country\":\"Czechia\",\"short_description\":\"Apply with Concentrix!\",\"long_description\":\"<p class=\\\"typography-body-large-text-regular mb-800\\\">\ud83d\udccd Remote position within the Czech Republic | \ud83d\udd52 Full-time<\/p>\\n<p class=\\\"typography-body-large-text-regular mb-800\\\">Are you a fan of movies, TV shows, and the world of digital streaming? Do you enjoy helping people and solving their questions?<\/p>\\n<p class=\\\"typography-body-large-text-regular mb-800\\\">Join our team as a Customer Service Advisor and support users of one of the world&rsquo;s leading online streaming platforms. Every day you will help customers enjoy their favorite content without interruptions.<\/p>\\n<p class=\\\"typography-body-large-text-regular mb-800\\\"><strong>What will you do?<\/strong><\/p>\\n<ul class=\\\"typography-body-large-text-regular\\\">\\n<li>Communicate with customers via phone, email, live chat, and social media<\/li>\\n<li>Assist customers with service-related questions and account issues<\/li>\\n<li>Help resolve basic technical or user-related problems<\/li>\\n<li>Inform customers about new features and promotional offers<\/li>\\n<li>Work with internal systems and collaborate with your team<\/li>\\n<li>\ud83d\udcde All calls are inbound &ndash; no cold calling or sales.<\/li>\\n<\/ul>\\n<p class=\\\"typography-body-large-text-regular mb-800\\\"><strong>What we are looking for:<\/strong><\/p>\\n<ul class=\\\"typography-body-large-text-regular\\\">\\n<li>Native SLOVANIAN speaker<\/li>\\n<li>English at a communicative level (spoken and written)<\/li>\\n<li>Good computer skills and familiarity with MS Office<\/li>\\n<li>Ability to quickly understand customer needs and provide solutions<\/li>\\n<li>Strong communication and problem-solving skills<\/li>\\n<li>A customer-oriented mindset and team spirit<\/li>\\n<\/ul>\\n<p class=\\\"typography-body-large-text-regular mb-800\\\"><strong>\ud83d\udca1 This position is suitable for candidates without previous customer service experience.<\/strong><\/p>\\n<p class=\\\"typography-body-large-text-regular mb-800\\\"><strong>Working hours<\/strong><\/p>\\n<p class=\\\"typography-body-large-text-regular mb-800\\\">Shift-based schedule depending on the supported market:<\/p>\\n<p class=\\\"typography-body-large-text-regular mb-800\\\">Morning shift<\/p>\\n<p class=\\\"typography-body-large-text-regular mb-800\\\">Afternoon shift<\/p>\\n<p class=\\\"typography-body-large-text-regular mb-800\\\"><strong>What we offer<\/strong><\/p>\\n<ul class=\\\"typography-body-large-text-regular\\\">\\n<li>Home office &ndash; work from the comfort of your home<\/li>\\n<li>Meal vouchers (123,90 czk per working day)<\/li>\\n<li>benefit card Pluxee (1.940 czk monthly - already from the first working month)<\/li>\\n<li>Attractive performance-based bonuses<\/li>\\n<li>Referral bonus for recommending new colleagues<\/li>\\n<li>Daily use of foreign languages, especially English<\/li>\\n<li>Friendly and supportive team environment<\/li>\\n<li>Team-building activities, company events, and sports activities<\/li>\\n<li>Opportunity to grow your career in a multinational company<\/li>\\n<\/ul>\\n<p class=\\\"typography-body-large-text-regular mb-800\\\">\ud83d\udce9 Interested in joining us?<br \/>Apply now and become part of a team that helps customers enjoy the world of digital entertainment every day.<\/p>\",\"ats_external_id\":\"CZ-1280\",\"location\":\"Remote, Remote\",\"job_type\":\"full_time\",\"salary\":\"30000\",\"salary_type\":\"monthly\",\"salary_currency\":\"CZK\",\"updated_at\":\"2026-10-12T01:59:04.352+02:00\",\"created_at\":\"2026-10-08T12:14:56.620+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-poland.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjgw?\",\"apply_url\":\"https:\/\/concentrix-poland.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjgw\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":\"wfh_flexible\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-poland\",\"internal_job_listing\":\"1\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"1\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"361\",\"campaign_id\":\"1279\",\"campaign_title\":\"Positec | German | Katowice\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Technical Service with German\",\"street\":null,\"address\":null,\"city\":\"Katowice\",\"state\":\"Silesian Voivodeship\",\"postal_code\":\"40\",\"region\":\"\u015al\u0105skie\",\"country\":\"Poland\",\"short_description\":\"Apply with Concentrix\",\"long_description\":\"<section class=\\\"offer-view_c6g9djq\\\" data-test=\\\"section-responsibilities\\\" data-scroll-id=\\\"responsibilities-1\\\">\\n<div class=\\\"offer-view_c8zsosj\\\" data-test=\\\"section-responsibilities-header\\\">\\n<section class=\\\"offer-view_c6g9djq\\\" data-test=\\\"section-responsibilities\\\" data-scroll-id=\\\"responsibilities-1\\\">\\n<div class=\\\"offer-view_c8zsosj\\\" data-test=\\\"section-responsibilities-header\\\">\\n<h2 data-pm-slice=\\\"1 3 []\\\"><strong>About the role:<\/strong><\/h2>\\n<p>Join an international technical support team supporting customers of a leading manufacturer of innovative garden equipment, robotic lawn mowers, and power tools. As a Customer Service Technical Specialist, you will help customers troubleshoot product-related issues, provide guidance on product functionality, and ensure a high-quality customer experience across multiple communication channels.<\/p>\\n<p>&nbsp;<\/p>\\n<p><strong>Key Responsibilities<\/strong>:<\/p>\\n<ul>\\n<li>\\n<p>Provide technical support via phone, email, and chat.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Guide customers through product setup, installation, configuration, and maintenance.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Identify root causes of technical issues and determine appropriate solutions.&nbsp;<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Escalate complex cases to specialized teams when necessary.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Document customer interactions and technical findings accurately in internal systems.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Educate customers on product features, best practices, and preventive maintenance.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Ensure customer satisfaction while meeting quality and productivity targets.&nbsp;<\/p>\\n<\/li>\\n<\/ul>\\n<p>&nbsp;<\/p>\\n<p><strong>Requirements:<\/strong><\/p>\\n<ul>\\n<li>\\n<p>Fluency in German (C1) and English (B2).<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Previous experience in customer service, technical support, helpdesk, or troubleshooting roles.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Strong technical aptitude and interest in consumer electronics, smart devices, home &amp; garden equipment, or power tools.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Ability to analyze problems and provide clear, customer-friendly solutions.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Good knowledge of Windows environment and MS Office applications.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Excellent communication and interpersonal skills.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Ability to work independently and manage multiple customer inquiries simultaneously.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Readiness to work from an office in Katowice&nbsp;<\/p>\\n<\/li>\\n<\/ul>\\n<p>&nbsp;<\/p>\\n<p><strong>Nice to Have:<\/strong><\/p>\\n<ul>\\n<li>\\n<p>Technical education or relevant certifications.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Experience with CRM or ticketing systems.<\/p>\\n<\/li>\\n<\/ul>\\n<p>&nbsp;<\/p>\\n<p><strong>What do we offer:<\/strong><\/p>\\n<ul>\\n<li>\\n<p>Work from office in Katowice, Zabrska 19, Global Office Park in the following schedule: Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 13:00.<\/p>\\n<\/li>\\n<li>\\n<p>Relocation support to Katowice.<\/p>\\n<\/li>\\n<li>\\n<p>Labor contract with attractive salary.<\/p>\\n<\/li>\\n<li>\\n<p>Full-time position available as of 16.11.2026.<\/p>\\n<\/li>\\n<li>\\n<p>Attractive package of benefits such as access to the multisport card, private insurance, and private medical health care.<\/p>\\n<\/li>\\n<li>\\n<p>Development programs like Concentrix Academy for the future Team Leaders.<\/p>\\n<\/li>\\n<li>\\n<p>Unlimited courses (Concentrix University, LinkedIn Learning).<\/p>\\n<\/li>\\n<li>\\n<p>Recommendation program Refer a Friend with bonus up to 4000 PLN!<\/p>\\n<\/li>\\n<li>\\n<p>Recognition programs: Game Changer Award as well as Be The Best.<\/p>\\n<\/li>\\n<\/ul>\\n<\/div>\\n<\/section>\\n<\/div>\\n<\/section>\",\"ats_external_id\":\"PL-1279\",\"location\":\"Katowice, \u015al\u0105skie\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"monthly\",\"salary_currency\":\"PLN\",\"updated_at\":\"2026-10-16T12:01:28.251+02:00\",\"created_at\":\"2026-10-08T08:33:58.711+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-poland.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjc5?\",\"apply_url\":\"https:\/\/concentrix-poland.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjc5\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-poland\",\"internal_job_listing\":\"1\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"362\",\"campaign_id\":\"1278\",\"campaign_title\":\"Positec | Norwegian | Katowice\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Technical Service with Swedish\",\"street\":null,\"address\":null,\"city\":\"Katowice\",\"state\":\"Silesian Voivodeship\",\"postal_code\":\"40\",\"region\":\"\u015al\u0105skie\",\"country\":\"Poland\",\"short_description\":\"Apply with Concentrix\",\"long_description\":\"<section class=\\\"offer-view_c6g9djq\\\" data-test=\\\"section-responsibilities\\\" data-scroll-id=\\\"responsibilities-1\\\">\\n<div class=\\\"offer-view_c8zsosj\\\" data-test=\\\"section-responsibilities-header\\\">\\n<section class=\\\"offer-view_c6g9djq\\\" data-test=\\\"section-responsibilities\\\" data-scroll-id=\\\"responsibilities-1\\\">\\n<div class=\\\"offer-view_c8zsosj\\\" data-test=\\\"section-responsibilities-header\\\">\\n<h2 data-pm-slice=\\\"1 3 []\\\"><strong>About the role:<\/strong><\/h2>\\n<p>Join an international technical support team supporting customers of a leading manufacturer of innovative garden equipment, robotic lawn mowers, and power tools. As a Customer Service Technical Specialist, you will help customers troubleshoot product-related issues, provide guidance on product functionality, and ensure a high-quality customer experience across multiple communication channels.<\/p>\\n<p>&nbsp;<\/p>\\n<p><strong>Key Responsibilities<\/strong>:<\/p>\\n<ul>\\n<li>\\n<p>Provide technical support via phone, email, and chat.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Guide customers through product setup, installation, configuration, and maintenance.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Identify root causes of technical issues and determine appropriate solutions.&nbsp;<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Escalate complex cases to specialized teams when necessary.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Document customer interactions and technical findings accurately in internal systems.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Educate customers on product features, best practices, and preventive maintenance.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Ensure customer satisfaction while meeting quality and productivity targets.&nbsp;<\/p>\\n<\/li>\\n<\/ul>\\n<p>&nbsp;<\/p>\\n<p><strong>Requirements:<\/strong><\/p>\\n<ul>\\n<li>\\n<p>Fluency in <strong>Swedish <\/strong>(C1) and English (B2).<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Previous experience in customer service, technical support, helpdesk, or troubleshooting roles.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Strong technical aptitude and interest in consumer electronics, smart devices, home &amp; garden equipment, or power tools.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Ability to analyze problems and provide clear, customer-friendly solutions.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Good knowledge of Windows environment and MS Office applications.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Excellent communication and interpersonal skills.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Ability to work independently and manage multiple customer inquiries simultaneously.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Readiness to work from an office in Katowice&nbsp;<\/p>\\n<\/li>\\n<\/ul>\\n<p>&nbsp;<\/p>\\n<p><strong>Nice to Have:<\/strong><\/p>\\n<ul>\\n<li>\\n<p>Technical education or relevant certifications.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Experience with CRM or ticketing systems.<\/p>\\n<\/li>\\n<\/ul>\\n<p>&nbsp;<\/p>\\n<p><strong>What do we offer:<\/strong><\/p>\\n<ul>\\n<li>\\n<p>Work from office in Katowice, Zabrska 19, Global Office Park in the following schedule: Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 13:00.<\/p>\\n<\/li>\\n<li>\\n<p>Relocation support to Katowice.<\/p>\\n<\/li>\\n<li>\\n<p>Labor contract with attractive salary.<\/p>\\n<\/li>\\n<li>\\n<p>Full-time position available as of 16.11.2026.<\/p>\\n<\/li>\\n<li>\\n<p>Attractive package of benefits such as access to the multisport card, private insurance, and private medical health care.<\/p>\\n<\/li>\\n<li>\\n<p>Development programs like Concentrix Academy for the future Team Leaders.<\/p>\\n<\/li>\\n<li>\\n<p>Unlimited courses (Concentrix University, LinkedIn Learning).<\/p>\\n<\/li>\\n<li>\\n<p>Recommendation program Refer a Friend with bonus up to 4000 PLN!<\/p>\\n<\/li>\\n<li>\\n<p>Recognition programs: Game Changer Award as well as Be The Best.<\/p>\\n<\/li>\\n<\/ul>\\n<\/div>\\n<\/section>\\n<\/div>\\n<\/section>\",\"ats_external_id\":\"PL-1278\",\"location\":\"Katowice, \u015al\u0105skie\",\"job_type\":\"full_time\",\"salary\":\"10000\",\"salary_type\":\"monthly\",\"salary_currency\":\"PLN\",\"updated_at\":\"2026-10-28T13:16:01.472+01:00\",\"created_at\":\"2026-10-08T08:30:54.789+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-poland.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjc4?\",\"apply_url\":\"https:\/\/concentrix-poland.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjc4\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-poland\",\"internal_job_listing\":\"1\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"363\",\"campaign_id\":\"1277\",\"campaign_title\":\"Positec | Danish | Katowice\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Technical Service with Danish\",\"street\":null,\"address\":null,\"city\":\"Katowice\",\"state\":\"Silesian Voivodeship\",\"postal_code\":\"40\",\"region\":\"\u015al\u0105skie\",\"country\":\"Poland\",\"short_description\":\"Apply with Concentrix\",\"long_description\":\"<section class=\\\"offer-view_c6g9djq\\\" data-test=\\\"section-responsibilities\\\" data-scroll-id=\\\"responsibilities-1\\\">\\n<div class=\\\"offer-view_c8zsosj\\\" data-test=\\\"section-responsibilities-header\\\">\\n<section class=\\\"offer-view_c6g9djq\\\" data-test=\\\"section-responsibilities\\\" data-scroll-id=\\\"responsibilities-1\\\">\\n<div class=\\\"offer-view_c8zsosj\\\" data-test=\\\"section-responsibilities-header\\\">\\n<h2 data-pm-slice=\\\"1 3 []\\\"><strong>About the role:<\/strong><\/h2>\\n<p>Join an international technical support team supporting customers of a leading manufacturer of innovative garden equipment, robotic lawn mowers, and power tools. As a Customer Service Technical Specialist, you will help customers troubleshoot product-related issues, provide guidance on product functionality, and ensure a high-quality customer experience across multiple communication channels.<\/p>\\n<p>&nbsp;<\/p>\\n<p><strong>Key Responsibilities<\/strong>:<\/p>\\n<ul>\\n<li>\\n<p>Provide technical support via phone, email, and chat.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Guide customers through product setup, installation, configuration, and maintenance.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Identify root causes of technical issues and determine appropriate solutions.&nbsp;<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Escalate complex cases to specialized teams when necessary.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Document customer interactions and technical findings accurately in internal systems.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Educate customers on product features, best practices, and preventive maintenance.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Ensure customer satisfaction while meeting quality and productivity targets.&nbsp;<\/p>\\n<\/li>\\n<\/ul>\\n<p>&nbsp;<\/p>\\n<p><strong>Requirements:<\/strong><\/p>\\n<ul>\\n<li>\\n<p>Fluency in Danish (C1) and English (B2).<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Previous experience in customer service, technical support, helpdesk, or troubleshooting roles.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Strong technical aptitude and interest in consumer electronics, smart devices, home &amp; 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As a Customer Service Technical Specialist, you will help customers troubleshoot product-related issues, provide guidance on product functionality, and ensure a high-quality customer experience across multiple communication channels.<\/p>\\n<p>&nbsp;<\/p>\\n<p><strong>Key Responsibilities<\/strong>:<\/p>\\n<ul>\\n<li>\\n<p>Provide technical support via phone, email, and chat.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Guide customers through product setup, installation, configuration, and maintenance.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Identify root causes of technical issues and determine appropriate solutions.&nbsp;<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Escalate complex cases to specialized teams when necessary.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Document customer interactions and technical findings accurately in internal systems.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Educate customers on product features, best practices, and preventive maintenance.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Ensure customer satisfaction while meeting quality and productivity targets.&nbsp;<\/p>\\n<\/li>\\n<\/ul>\\n<p>&nbsp;<\/p>\\n<p><strong>Requirements:<\/strong><\/p>\\n<ul>\\n<li>\\n<p>Fluency in<strong> French <\/strong>(C1) and English (B2).<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Previous experience in customer service, technical support, helpdesk, or troubleshooting roles.<\/p>\\n<\/li>\\n<\/ul>\\n<ul>\\n<li>\\n<p>Strong technical aptitude and interest in consumer electronics, smart devices, home &amp; 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Das trifft sich gut!<br \/><\/strong>Den Rest bringen wir dir bei. Starte jetzt als <strong>Kundenberater (m\/w\/d)<\/strong> <strong>im deutschsprachigen Vertriebsservice f&uuml;r Businesskunden und Vertriebspartner <\/strong>&nbsp;&ndash; auch ohne Erfahrung.<\/p>\\n<p><strong>Das Wichtigste zuerst<\/strong><\/p>\\n<ul>\\n<li>Basis: 3700 HUF brutto\/Stunde<\/li>\\n<li>Zuverdienst durch leistungsorientierte Verg&uuml;tung &amp; Cafeteria<\/li>\\n<li>Supportsprache: <strong>Deutsch (C1)<\/strong><\/li>\\n<li>Vollzeit oder Teilzeit &ndash; ab 30 Std.\/Woche<\/li>\\n<li>Servicezeiten: Montag - Freitag von 0<span data-teams=\\\"true\\\">8:00-17:00 Uhr<\/span><\/li>\\n<li><strong>100% Homeoffice &ndash; ungarnweit <\/strong>(Bereitschaft bis zu 4 Mal pro Jahr an unserem Standort in P&eacute;cs zu arbeiten)<\/li>\\n<li>Quereinsteiger willkommen!<\/li>\\n<li>Unterst&uuml;tzung durch moderne KI-Tools<\/li>\\n<li>Unbefristeter Arbeitsvertrag<\/li>\\n<\/ul>\\n<p data-pm-slice=\\\"1 1 []\\\"><strong>Das erwartet dich<br \/><\/strong>Du bist der erste Ansprechpartner bei unterschiedlichen Kundenanfragen, ob telefonisch oder per E-Mail.<br \/>Immer mit dabei: Unsere KI-Tools, die dir Routineaufgaben abnehmen und dir Zeit verschaffen, denn <strong>KI ist bei uns kein Ersatz &ndash; sondern dein Teamkollege.<\/strong><\/p>\\n<p><strong><br \/>Dein Alltag<\/strong><\/p>\\n<ul>\\n<li>Nimm die Anliegen<strong> von Vertriebs- und Businesspartnern <\/strong>im Service auf<\/li>\\n<li>Bearbeite <strong>Anfragen <\/strong>rund um die Themen<strong> Rahmenvertr&auml;ge, Tarife, Rechnungen und St&ouml;rungen<\/strong> in den Bereichen Mobilfunk und Festnetz<\/li>\\n<li>Unterst&uuml;tze die Partner mit deinem<strong> fundierten Wissen zu Vertr&auml;gen und Buchungsprozessen<\/strong><\/li>\\n<li>Sobald der Kunde gl&uuml;cklich ist, dokumentierst du die Kommunikation in der <strong>Kundendatenbank<\/strong><\/li>\\n<\/ul>\\n<p>Mal ganz leicht. Mal herausfordernd. Aber immer in Bewegung.<\/p>\\n<p><strong>Das sagen unsere Game-Changer<\/strong><br \/><img src=\\\"https:\/\/i.imgur.com\/xwrIPCO.png\\\" alt=\\\"\\\" width=\\\"114\\\" height=\\\"19\\\" \/> &bdquo;<span data-olk-copy-source=\\\"MessageBody\\\">Bequeme Arbeitszeiten und eine angenehme Arbeitsorganisation, eine gute Work-Life-Balance, freundliche Kolleginnen und Kollegen sowie eine angenehme Arbeitsatmosph&auml;re.<\/span>&ldquo;<\/p>\\n<p>Bei uns bist du nicht einfach &bdquo;eine Stimme&ldquo;. Du bist Teil eines Teams, das sich gegenseitig unterst&uuml;tzt.<\/p>\\n<p><strong>Das bringst du mit<br \/><\/strong>Du brauchst keinen perfekten Lebenslauf.<br \/>Was z&auml;hlt:<\/p>\\n<ul>\\n<li>Du besitzt <strong>sehr gute Deutschkenntnisse (C1-Niveau)<\/strong>&nbsp;in Wort und Schrift<\/li>\\n<li><strong>Dein technisches Verst&auml;ndnis<\/strong> und deine <strong>fundierte Beratung<\/strong> zeichnen deine t&auml;gliche Arbeit aus<\/li>\\n<li>Deine <strong>Kommunikation ist professionell<\/strong> und auf Augenh&ouml;he<\/li>\\n<li>Du bist bereit 4 Mal pro Jahr<strong>&nbsp;am Standort in P&eacute;cs<\/strong> zu arbeiten<\/li>\\n<li>Du erf&uuml;llst die <strong>Anforderungen an einen Remote-Arbeitsplatz<\/strong><\/li>\\n<li>Die <strong>Servicezeiten<\/strong> (Montag - Freitag, zwischen 08:00 und 17.00 Uhr) kannst du <strong>flexibel abdecken<\/strong><\/li>\\n<li><strong>Neue Tools und Technologien<\/strong> sind genau dein Ding<\/li>\\n<\/ul>\\n<p>Erfahrung im Kundenservice? Super. Aber kein Muss.<\/p>\\n<p><strong>Benefits<br \/><\/strong>Ein Job sollte deinen einzigartigen Lebensstil unterst&uuml;tzen &ndash; und dich weiterbringen.<br \/>Deshalb bekommst du bei uns:<\/p>\\n<ul>\\n<li>Einen <strong>unbefristeten Arbeitsvertrag<\/strong><\/li>\\n<li>Einen <strong>festen Bruttostundenlohn<\/strong>, einen <strong>attraktiven Bonus<\/strong>, Cafeteria&nbsp;und Fahrtkostenzusch&uuml;sse<\/li>\\n<li>Eine Anstellung in\u202f<strong>Vollzeit oder Teilzeit (ab 30 Std.\/Woche) <\/strong>&ndash; wie es f&uuml;r dich am besten passt<\/li>\\n<li>Wir bieten dir einen&nbsp;<strong>100% Homeoffice-Arbeitsplatz<\/strong> ab deinem 2. Arbeitstag an. Die n&ouml;tige Hardware wird dir an deinem 1. Arbeitstag an unserem Standort in P&eacute;cs &uuml;bergeben<\/li>\\n<li>Ein <strong>intensives Vollzeittraining<\/strong>, das von unseren Trainern durchgef&uuml;hrt wird<\/li>\\n<li>Regelm&auml;&szlig;ige Coachings, Fresh-Ups und <strong>Aufbautrainings &ndash; unterst&uuml;tzt durch smarte Technologien<\/strong><\/li>\\n<li><strong>Weiterbildungs- und Karrierem&ouml;glichkeiten<\/strong> und das sogar weltweit<\/li>\\n<li>Veranstaltungen wie <strong>Standortfeiern<\/strong>.<\/li>\\n<li>Ein <strong>offenes und motiviertes Team<\/strong>, das darauf brennt, dich kennenlernen zu d&uuml;rfen<\/li>\\n<\/ul>\\n<p><strong>Deine Bewerbung<br \/><\/strong>Wenn das alles nach dem perfekten n&auml;chsten Schritt auf deinem Karriereweg klingt, dann m&ouml;chten wir dich kennenlernen.<\/p>\\n<p>So geht&rsquo;s:<\/p>\\n<ol>\\n<li><strong> \\\"Bewerben\\\"-Button klicken<\/strong><\/li>\\n<li><strong>Daten eingeben<\/strong><\/li>\\n<li><strong>Fertig<\/strong><\/li>\\n<\/ol>\\n<p>Wir melden uns in der Regel innerhalb eines Werktages bei dir.<\/p>\\n<p><strong>Du hast noch Fragen? <\/strong>Unser virtueller Assistenten \\\"Dot\\\" steht dir per WhatsApp unter <span data-teams=\\\"true\\\">+3670 7785-276<\/span> oder &uuml;ber den Facebook-Messenger rund um die Uhr zur Verf&uuml;gung.<\/p>\\n<p><strong>Hier arbeitet unser Team<br \/><\/strong>Concentrix Services Hungary Kft.<br \/>P&eacute;cs, R&aacute;k&oacute;czi &uacute;t 60, 7621 Ungarn&nbsp;<\/p>\\n<p>oder&nbsp;<strong>100% Homeoffice in Ungarn<br \/><\/strong><strong><br \/>Concentrix setzt sich f&uuml;r Chancengleichheit ein<\/strong> <br \/><em>Vielfalt und Chancengleichheit geh&ouml;ren zu den gelebten Grundwerten bei Concentrix. Deshalb sind Bewerbungen von Menschen mit Behinderung ausdr&uuml;cklich erw&uuml;nscht. Schwerbehinderte und Gleichgestellte werden bei gleicher Eignung bevorzugt eingestellt. 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The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<br \/><p><b>Location: Remote <\/b><\/p><p><b>Role: API Solution Architect \u2013 Node.js<\/b><\/p><br \/><p>We are seeking an experienced API Solution Architect with strong Node.js expertise to design, develop, and modernize enterprise-scale API solutions. This role will lead the architecture of secure, scalable, and high-performing APIs while driving API transformation and integration initiatives across cloud-native platforms. The ideal candidate will have deep expertise in Node.js, API architecture, microservices, and modern integration patterns, along with experience designing agentic API migration factories utilizing chained LLM-driven pipelines with human-gated PR reviews.<\/p><br \/><p><b>Responsibilities<\/b><\/p><ul><li>Architect and lead the design of scalable, secure, and high-performance RESTful APIs, GraphQL services, and event-driven integrations using Node.js, NestJS, Express, and Fastify.<\/li><li>Design and deliver agentic API migration factories using chained LLM-driven pipelines with human-gated PR reviews to accelerate legacy-to-modern API transformation initiatives.<\/li><li>Author and govern custom GitHub Copilot Skills and AI-assisted engineering accelerators as reusable delivery artifacts across programs and teams.<\/li><li>Establish and promote Open API Specification (OAS)-first development workflows, standards, and governance across NestJS, Fastify, Express, Lambda, and serverless architectures.<\/li><li>Define enterprise API standards, architectural patterns, governance frameworks, and best practices for scalability, maintainability, and reuse.<\/li><li>Partner with product owners, engineering teams, enterprise architects, and business stakeholders to translate business requirements into modern API-led solutions.<\/li><li>Drive cloud-native API architectures aligned with enterprise integration strategies across AWS, Azure, and GCP environments.<\/li><li>Implement and enforce API security best practices, including OAuth2, JWT, SSO, encryption, rate limiting, and threat mitigation controls.<\/li><li>Lead API lifecycle management processes including design, documentation, versioning, deployment, observability, and governance.<\/li><li>Evaluate, recommend, and integrate API management platforms such as Apigee, Kong, AWS API Gateway, MuleSoft, or equivalent technologies.<\/li><li>Guide development teams on microservices architecture, domain-driven design, event-driven systems, and asynchronous communication models.<\/li><li>Establish observability, monitoring, performance engineering, and scalability testing frameworks to ensure APIs consistently meet SLAs.<\/li><li>Provide technical leadership, mentoring, and architectural guidance for engineering teams focused on modern API development and AI-assisted engineering practices.<\/li><li>Collaborate with DevOps and platform engineering teams to implement CI\/CD pipelines, automated quality controls, and infrastructure-as-code practices.<\/li><\/ul><p><b>\u00a0Qualifications<\/b><\/p><ul><li>10&#43; years of software engineering experience with at least 5&#43; years in Solution Architecture, Principal Architecture, or Enterprise Architecture roles.<\/li><li>Strong hands-on expertise in Node.js, JavaScript, TypeScript, Express.js, NestJS, and Fastify.<\/li><li>Extensive experience designing and implementing enterprise-scale API platforms and integration architectures.<\/li><li>Proven experience modernizing legacy applications and APIs using cloud-native and microservices-based approaches.<\/li><li>Experience building or leveraging LLM-powered automation, AI-assisted development frameworks, GitHub Copilot customization, or agentic engineering workflows.<\/li><li>Deep understanding of REST, GraphQL, gRPC, WebSocket\u2019s, and event-driven integration patterns.<\/li><li>Strong knowledge of API security, authentication, authorization, rate limiting, caching, and governance frameworks.<\/li><li>Hands-on experience with cloud platforms including AWS, Azure, and\/or GCP.<\/li><li>Experience with Docker, Kubernetes, serverless architectures, and container orchestration technologies.<\/li><li>Strong understanding of CI\/CD pipelines, DevSecOps practices, and automated testing frameworks.<\/li><li>Experience with SQL and NoSQL databases including PostgreSQL, MongoDB, DynamoDB, or equivalent platforms.<\/li><li>Excellent communication, stakeholder management, and leadership skills.<\/li><li>Strong understanding of Agile, Lean, DevOps, and continuous improvement methodologies.<\/li><\/ul><br \/><p><b>Preferred Qualifications<\/b><\/p><ul><li>Cloud certifications such as AWS Solutions Architect, Microsoft Azure Architect Expert, or Google Cloud Professional Architect.<\/li><li>Experience implementing enterprise AI platforms, generative AI solutions, and LLM orchestration frameworks.<\/li><li>Experience developing and governing custom GitHub Copilot Skills, Prompt Engineering standards, and AI development accelerators.<\/li><li>Experience with Kafka, RabbitMQ, Event Bridge, or other event-streaming technologies.<\/li><li>Familiarity with observability platforms such as Datadog, Prometheus, Grafana, ELK, or New Relic.<\/li><li>Experience with API monetization, developer portals, and API product management.<\/li><li>Background supporting large-scale enterprise digital transformation, financial services, telecommunications, technology, or consulting environments.<\/li><li>Experience leading globally distributed engineering teams and large modernization programs.<\/li><\/ul><br \/><p>The base salary for this position is $106,087- $166,709 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><p>The deadline to apply for this position is: 11\/01\/2026 This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><br \/><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0 Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<\/p><br \/><p>#WFH<\/p><p>#LI-Remote<\/p><p>#Concentrix<\/p><br \/><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. 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Unilingual - Jamaica\",\"street\":\"JAM Kingston - 30 Hope Road Situated in Parish of Saint Andrew\",\"address\":\"JAM Kingston - 30 Hope Road Situated in Parish of Saint Andrew\",\"city\":\"Kingston\",\"state\":null,\"postal_code\":\"001-806-505\",\"region\":null,\"country\":\"Jamaica\",\"short_description\":\"\",\"long_description\":\"<p><i><b>A Training and Quality Manager is responsible for overseeing and managing the training and quality assurance programs within an organization. Their role involves developing, implementing, and monitoring training initiatives to enhance employee skills and performance, as well as ensuring consistent quality standards across various departments or teams.<\/b><\/i><\/p><p><br \/><br \/><\/p><p><b>Key Responsibilities:<\/b><\/p><p><br \/><br \/><\/p><ul><li><b>Training Program Development:<\/b> The Training and Quality Manager designs and develops training programs tailored to meet the specific needs of employees and the organization. They identify skill gaps, conduct training needs assessments, and collaborate with subject matter experts to create effective training materials and resources.<\/li><\/ul><br \/><ul><li><b>Training Delivery and Facilitation:<\/b> They are responsible for delivering training sessions or coordinating the delivery by trainers. This includes conducting workshops, seminars, or online training sessions to ensure employees receive the necessary knowledge and skills required to perform their roles effectively. Quality Assurance Processes: The Training and Quality Manager establishes and maintains quality assurance processes and procedures to ensure adherence to organizational standards and objectives. They develop quality metrics, conduct audits, and implement corrective actions to address any deviations or non-compliance issues.<\/li><\/ul><br \/><ul><li><b>Performance Monitoring and Evaluation:<\/b> They design and implement performance monitoring systems to assess employee performance and identify areas for improvement. This involves setting performance benchmarks, conducting performance evaluations, and providing feedback and coaching to employees to enhance their skills and productivity.<\/li><\/ul><br \/><ul><li><b>Training Needs Analysis: <\/b>The Training and Quality Manager conducts ongoing analysis of training needs within the organization. They collaborate with department managers and supervisors to identify skill gaps and training requirements, ensuring that training initiatives align with business objectives.<\/li><\/ul><br \/><ul><li><b>Continuous Improvement:<\/b> They continuously evaluate and improve training programs and quality assurance processes. This includes collecting feedback from employees, monitoring the effectiveness of training interventions, and making necessary adjustments to enhance their impact and address emerging needs.<\/li><\/ul><br \/><ul><li><b>Team Management: <\/b>They may oversee a team of trainers or quality assurance specialists, providing guidance, support, and coaching to ensure their professional growth and development. They may also be involved in recruiting, onboarding, and managing the performance of team members.<\/li><\/ul><br \/><ul><li><b>Reporting and Documentation: <\/b>The Training and Quality Manager prepares reports and documentation related to training activities, quality assurance findings, and performance evaluation results. They present these reports to senior management, highlighting key metrics, trends, and recommendations for improvement.<\/li><\/ul><p><i><br \/><\/i><\/p><p><i><b>Overall, the role of a Training and Quality Manager is to promote a culture of continuous learning, improve employee performance, and ensure consistent quality standards throughout the organization. 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The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Senior Javascript\/Typescript Developer <\/b><\/span>- <b>United States | Hybrid - Overland park, KS<\/b><\/h2><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#374151\\\">We are seeking a highly skilled Senior Javascript\/Typescript Developer<\/span> to join our Web Engineering team supporting a strategic digital modernization initiative focused on enhancing customer-facing digital experiences. This role will be responsible for designing, developing, and deploying scalable web applications using modern front-end technologies, and cloud-native development practices.<\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#374151\\\">The ideal candidate brings deep expertise in Javascript\/Typescript modern frameworks, API integrations, and Agile software delivery. You will work closely with architects, product owners, UX teams, and platform engineers to deliver high-performance customer-facing experiences at enterprise scale.<\/span><\/p><br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Responsibilities<\/b><\/span><\/h2><ul><li><span style=\\\"color:#374151\\\">Collaborate with Product, UX, and Architecture teams to implement customer-facing features and enhancements.<\/span><\/li><li><span style=\\\"color:#374151\\\">Develop reusable UI components, design system integrations, and front-end frameworks.<\/span><\/li><li><span style=\\\"color:#374151\\\">Integrate with internal and external APIs, microservices, authentication platforms, and customer data services.<\/span><\/li><li><span style=\\\"color:#374151\\\">Drive code quality through peer reviews, automated testing, CI\/CD pipelines, and engineering best practices.<\/span><\/li><li><span style=\\\"color:#374151\\\">Optimize application performance, accessibility, SEO, security, and scalability.<\/span><\/li><li><span style=\\\"color:#374151\\\">Participate in Agile ceremonies including sprint planning, backlog refinement, design reviews, and retrospectives.<\/span><\/li><li><span style=\\\"color:#374151\\\">Mentor junior developers and contribute to engineering standards and technical decision-making.<\/span><\/li><li><span style=\\\"color:#374151\\\">Support production deployments, troubleshooting, and continuous improvement initiatives.<\/span><\/li><li><span style=\\\"color:#374151\\\">Work closely with platform and DevOps teams to ensure reliable delivery through automated deployment pipelines.<\/span><\/li><\/ul><br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Qualifications<\/b><\/span><\/h2><ul><li><span style=\\\"color:#374151\\\">7&#43; years of software development experience.<\/span><\/li><li><span style=\\\"color:#374151\\\">3&#43; years of modern JavaScript application development.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience building applications deployed in cloud environments, such as AWS, Azure, or GCP.<\/span><\/li><li><span style=\\\"color:#374151\\\">Familiarity with CI\/CD pipelines and DevOps practices.<\/span><\/li><li><span style=\\\"color:#374151\\\">Strong knowledge of web accessibility, WCAG, and SEO best practices.<\/span><\/li><li><span style=\\\"color:#374151\\\">Test-driven and quality-focused development approach.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience with automated testing frameworks such as Playwright, Cypress, Jest, or Vitest.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience operating in Agile\/Scrum teams.<\/span><\/li><li><span style=\\\"color:#374151\\\">Strong debugging and performance tuning capabilities.<\/span><\/li><\/ul><br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Preferred Qualifications<\/b><\/span><\/h2><ul><li><span style=\\\"color:#374151\\\">Experience supporting large-scale consumer digital platforms.<\/span><\/li><li><span style=\\\"color:#374151\\\">Telecommunications or eCommerce industry experience.<\/span><\/li><li><span style=\\\"color:#374151\\\">Knowledge of Adobe Experience Manager, AEM, migration strategies.<\/span><\/li><li><span style=\\\"color:#374151\\\">Experience with Design Systems and reusable component libraries.<\/span><\/li><li><span style=\\\"color:#374151\\\">Familiarity with AI-assisted development tools such as GitHub Copilot or Cursor.<\/span><\/li><li><span style=\\\"color:#374151\\\">Cloud-native application architecture experience.<\/span><\/li><\/ul><p><br \/><br \/><\/p><p style=\\\"color:!important\\\">The base salary for this position is $92,250 \u2013 $125,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><br \/><p style=\\\"color:!important\\\">The deadline to apply for this position is: 11\/10\/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><br \/><p><span style=\\\"color:#111827\\\"><b>#LI-Hybrid<\/b><\/span><\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1770480\",\"location\":\"Lenexa, Kansas\",\"job_type\":\"full_time\",\"salary\":\"110000\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-10-27T04:04:19.039+08:00\",\"created_at\":\"2026-10-08T00:07:47.792+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzY3OQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Lenexa-14121-West-95th-St-Santa-Fe-95-Business-Park\/Senior-Software-Developer_R1770480-4\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Software Development\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"Lenexa\",\"state\":\"Kansas\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"66215\",\"primary_location\":{\"id\":\"US-LEN-W95TH-01\",\"wid\":\"b03838c1114b010e6ac9289bd2c50000\",\"descriptor\":\"USA Lenexa 14121 West 95th St., Santa Fe 95 Business Park\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"akhilesh.dhyani@concentrix.com\"},\"first_name\":\"Dhyani, Akhilesh\"},\"categories\":[{\"descriptor\":\"CF Software Development\"}],\"recruiters\":[{\"id\":\"102008848\",\"wid\":\"f81830f171380107b29e69b148670000\",\"descriptor\":\"Akhilesh Dhyani (102008848)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0345\",\"descriptor\":\"Sr. Software Engineer (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392362\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Lenexa-14121-West-95th-St-Santa-Fe-95-Business-Park\/Senior-Software-Developer_R1770480-4\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/USA-Lenexa-14121-West-95th-St-Santa-Fe-95-Business-Park\/Senior-Software-Developer_R1770480-4\/apply\",\"job_requisition_id\":\"R1770480\"}],\"organizations\":[{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"3d7dbbe9970d01113ff67a57a0f10000\",\"descriptor\":\"7077 - 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Tbilisi - Georgia (Europe)\",\"street\":\"GEO Tbilisi - Vake Plaza 7th & 8th Flrs, 72a Ilia Chavchavadze Avenue, 7th & 8th Flrs\",\"address\":\"GEO Tbilisi - Vake Plaza 7th & 8th Flrs, 72a Ilia Chavchavadze Avenue, 7th & 8th Flrs\",\"city\":\"Tbilisi\",\"state\":null,\"postal_code\":\"0179\",\"region\":null,\"country\":\"Georgia\",\"short_description\":\"Essential Functions\/Core Responsibilities\u00a0\\n\\nResponsible for assisting with implementation and administration of recruitment programs\\n\\nReceive, screen, and file incoming resumes, background, and reference checks\\n\\nConduct initial screening interviews, telephone interviews, and\/or face-to-face interviews with prospective applicants\\n\\nAssist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates\\n\\nLeverage various resources - internet, community organizations, print media, formal\/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates\\n\\nEnsure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools\\n\\nMaintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting\\n\\nResponsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role\\n\\nPromote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processes\\n\\n\u00a0\u00a0\u00a0\\n\\nCandidate Profile\u00a0\\n\\n4\u20135 years of experience in recruitment \\n\\n Experience in mass hring \\n\\nFluent in German and English\\n\\nBachelor's Degree preferred\\n\\nStrong communication skills, both written and verbal\\n\\nAbility to multi-task, prioritize, and meet timelines on deliverable\\n\\nProficient in Microsoft Office\\n\\nSelf-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment\\n\\nSense of professionalism and ability to develop relationships\\n\\nStrong attention to detail\\n\\nAbility to handle and maintain confidential information\\n\\n\\n\\nCareer Level Description\u00a0\\n\\nPerforms routine assignments in the entry level of the Professional Career Band.\u00a0 Uses existing procedures to solve routine or standard problems.\u00a0 Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.\u00a0 Develops competence by performing structured work assignments.\u00a0 Receives instruction, guidance and direction from others.\\n\\n\u00a0\u00a0\u00a0\\n\\nDisclaimer\u00a0\u00a0 \\n\\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\\n\\n\\n\\nConcentrix is an equal opportunity employer. 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The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p>We are looking for a passioned Content Specialist to join our fast-growing Gen AI-enabled content delivery team in the Philippines. The ideal candidate is curious about Gen AI and able to learn and understand quickly how technology can help our clients optimize their content for Gen AI-powered futures. Working under the direction of a Senior Gen AI Content Specialist you will be part of a team of Content Specialists executing best-in-class content transformation on large libraries of knowledge base content. You will decide where and how content will be segmented and refactored for optimal use by Gen AI tools. You like meticulous, detailed work, but also see and share opportunities for improvement.\u00a0\u00a0<\/p><p>As a Gen AI Content Specialist you are part editors, part technicians. You have strong reading comprehension skills and are responsible for deciding where and how large multi-page articles need to be segmented for LLM efficiency and carried context. Don\u2019t worry, we\u2019ll coach you at first but do expect you to lead the decision making shortly thereafter. If you love content and want a role that keeps you on the leading edge of Gen AI applications, consider joining fast growing team.\u00a0<br \/><br \/><b>Responsibilities:\u00a0<\/b><\/p><ul><li>Execute content transformation and continuous improvements on large content libraries.\u00a0<\/li><\/ul><ul><li>Innovate and optimize content processes; decide where and how content will be segmented and refactored for Gen AI tools.\u00a0<\/li><\/ul><ul><li>Act as part editor and part content strategist with strong reading comprehension skills.\u00a0<\/li><\/ul><ul><li>Act as both a do-er and innovator, making decisions and recommendations independently.\u00a0<\/li><\/ul><ul><li>Segment large multi-page articles for LLM efficiency and context delivery.\u00a0<\/li><\/ul><ul><li>Create, manage and optimize high-quality, Gen AI-optimized content for large knowledge base.\u00a0<\/li><\/ul><ul><li>Be at the forefront of Gen AI applications in content; identify new opportunities for leveraging AI in content strategy.\u00a0<\/li><\/ul><ul><li>Stay updated with the latest in Gen AI technology and trends.\u00a0<\/li><\/ul><p>\u00a0<\/p><p>Required skills:\u00a0<\/p><ul><li>Foundational knowledge of Gen AI uses and applications to drive better, faster ways to work. 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Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.\",\"long_description\":\"<p>The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and\/or revenue retention motions (product\/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.<\/p><br \/><p style=\\\"color:!important\\\"><b>Responsibilities:<\/b><\/p><ul><li>Lead the team to achieve specific business targets and meet assigned performance targets weekly\/monthly\/quarterly, ensuring high customer satisfaction<\/li><li>Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date<\/li><li>Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities<\/li><li>Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members<\/li><li>Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client\/specific territories<\/li><li>Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market<\/li><li>Be a point of escalation for our clients and respond promptly to any issues<\/li><li>Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed<\/li><li>Work with client contact on reporting and forecasting<\/li><li>Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)<\/li><li>Work with client contact on reporting and forecasting<\/li><li>Coordinate team incentives and Sales Performance Incentive Funds<\/li><li>Quality call listening and coaching<\/li><li>Partner and build business relationships with all partners to ensure customer expectations are met<\/li><\/ul><p style=\\\"color:!important\\\"><b>Candidate Profile:<\/b><\/p><ul><li>3-5 years of experience as B2B Sales Manager<\/li><li>A passion for customer experience and driving team results<\/li><li>Pipeline management and forecasting experience<\/li><li>Experience in operations and strategy building<\/li><li>Excellent Coaching history<\/li><li>A record of developing and retaining great employees<\/li><li>Experience maximizing revenue through best practices<\/li><li>Experience working with Salesforce.com or similar CRM<\/li><li>Experience finding solutions as a manager<\/li><li>Change Management skills<\/li><li>Fluency in English (C1) and French or German or Dutch (C1)<\/li><li>Willingness to work on a hybrid model Monday-Friday 9:00-18:00<\/li><\/ul><p style=\\\"color:!important\\\"><b>What we offer:<\/b><\/p><ul><li>Mentoring, training, and career development programs<\/li><li><b>Relocation package across EU<\/b><\/li><li>Happiness programs and internal social events<\/li><li>Additional medical plan: health and dental care (fully covered by the employer)<\/li><li>Voluntary Sport Card (Multisport)<\/li><li>Monthly food allowance<\/li><li>Birthday Time Off<\/li><li>Volunteer Time Off<\/li><\/ul>\",\"ats_external_id\":\"R1770285\",\"location\":\"Sofia\",\"job_type\":\"full_time\",\"salary\":\"2500\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-16T16:04:26.041+08:00\",\"created_at\":\"2026-10-07T20:08:10.956+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzY1Mg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/BGR-Sofia---Advance-Business-Center\/Sales-Manager_R1770285\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"B2B Sales\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"1175574ca38b103132a0bfcbfd1c0000\",\"descriptor\":\"Concentrix SREV Bulgaria EOOD (New)\",\"reference_id\":\"CBG05\",\"organization_reference_id\":\"CBG05\"},\"location\":{\"city\":\"Sofia\",\"state\":null,\"country\":{\"wid\":\"25f4875dc598484dbeee857eb2d81652\",\"iso2\":\"BG\",\"iso3\":\"BGR\",\"descriptor\":\"Bulgaria\",\"iso_numeric\":\"100\"},\"postal_code\":\"1766\",\"primary_location\":{\"id\":\"BG-SOF-ABCEN-01\",\"wid\":\"740544c0a47f012495b122771f115455\",\"descriptor\":\"BGR Sofia - 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The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nIn our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today\u2019s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. 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This position requires fundamental knowledge of basic troubleshooting of desktops, phones and computer related accessories.<br \/><br \/>Essential Functions\/Core Responsibilities<br \/>\u2022 Coordinate as smart hands with different portfolio and engineering workgroups<br \/>\u2022 Provide basic telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes<br \/>\u2022 Perform hardware and software upgrades to peripheral equipment<br \/>\u2022 Attend to break\/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients<br \/>\u2022 Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system<br \/>\u2022 Perform site maintenance and safety checks of assigned equipment<br \/>\u2022 Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering<br \/>\u2022 Performs backup for the onsite servers<\/p><p><span><span><b>. <\/b>Complete all assigned, mandatory training within the timeframe provided<\/span><\/span><\/p><p><span><span><b>. <\/b>Conduct and\/or participate in regularly scheduled 1:1 meetings with direct manager and\/or direct reports<\/span><\/span><\/p><p><\/p>\",\"ats_external_id\":\"R1770047\",\"location\":\"Makati City, National Capital Region\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"hourly\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-12T20:55:29.461+08:00\",\"created_at\":\"2026-10-07T18:10:56.164+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzY0NQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PHL-Makati-City---Ayala-North-Exchange\/Technical-Representative--IT-Operations--TCF-_R1770047\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"IT Operations\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063315edce36dd07e4b\",\"descriptor\":\"Concentrix CVG Philippines, Inc.\",\"reference_id\":\"YPH08\",\"organization_reference_id\":\"YPH08\"},\"language\":[],\"location\":{\"city\":\"Makati City\",\"state\":\"National Capital Region\",\"country\":{\"wid\":\"e56f1daf83e04bacae794ba5c5593560\",\"iso2\":\"PH\",\"iso3\":\"PHL\",\"descriptor\":\"Philippines\",\"iso_numeric\":\"608\"},\"postal_code\":\"1223\",\"primary_location\":{\"id\":\"PH-MAK-BARAN-Y1\",\"wid\":\"121cc35b03a901ef93e7df4c1408f366\",\"descriptor\":\"PHL Makati City - 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(Norwegian Speaking) - Hybrid - High Tech\u00a0 HT05\",\"street\":\"ESP Benalm\u00e1dena Costa - Plaza Solymar, C.C. Benalmar Local 12\",\"address\":\"ESP Benalm\u00e1dena Costa - Plaza Solymar, C.C. Benalmar Local 12\",\"city\":\"Benalm\u00e1dena Costa\",\"state\":\"Malaga\",\"postal_code\":\"29630\",\"region\":\"Malaga\",\"country\":\"Spain\",\"short_description\":\" .\",\"long_description\":\"<br \/><p>\u00a0<\/p><p><b>Experience the power of a game-changing career\u00a0<\/b>\u00a0<\/p><p>\u00a0<\/p><p>Want to be part of an innovative and growing team? We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0<\/p><p>If you\u2019re looking to grow and be inspired, as a <b>Inside Partner Sales Representative<\/b> in Benalmadena (hybrid), you will be part of our team of game-changers who are powering the brands of the future in the Tech industry.\u00a0\u00a0<\/p><p>\u00a0<\/p><p><b>Career growth and personal development\u00a0<\/b>\u00a0<\/p><p>\u00a0<\/p><p>This is a great opportunity to experience the power of what\u2019s next and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed.\u00a0\u00a0<\/p><p>\u00a0<\/p><p><b>What you will do in this role\u00a0<\/b>\u00a0<\/p><p>\u00a0<\/p><p>As a<b> Inside Partner Sales Representative<\/b> in our team, you will:\u00a0\u00a0<\/p><p>\u00a0<\/p><p>- Articulate clearly Partner Program value proposition and register new resellers into the program \u00a0<\/p><p>- Respond in a timely and accurate manner to calls\/e-mails from resellers, routing onwards if appropriate. Drive answer when time need to find appropriate answer \u00a0<\/p><p>- Provide basic general information on products for inbound and outbound calls or e-mails \u00a0<\/p><p>- Detect High Business Opportunities \u00a0<\/p><p>- Act as the main point of entry for telephone contacts generated by partner telemarketing activities and campaigns \u00a0<\/p><p>- Process callout campaign based on a predefined list of resellers \u00a0<\/p><p>- Process specific marketing on products and services\u00a0<\/p><p>\u00a0<\/p><p><b>Your qualifications\u00a0<\/b>\u00a0<\/p><p>\u00a0<\/p><p>We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\u00a0\u00a0<\/p><p><b>Concentrix is a great match if you:\u00a0<\/b>\u00a0<\/p><p>\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">- Native level of Norwegian and advanced level of English<\/p><p>- Have outstanding communication skills (verbal and written) \u00a0<\/p><p>- Have previous B2B sales experience \u00a0<\/p><p>- Are positive, goal and target orientated \u00a0<\/p><p>- Are comfortable speaking with business users at all levels \u00a0<\/p><p>- Are a strong individual contributor as well as a team player \u00a0<\/p><p>- Can handle project tasks with minimal direction and supervision \u00a0<\/p><p>- Are highly organized and detail oriented \u00a0<\/p><p>- Can prioritize workload.\u00a0\u00a0\u00a0<\/p><p>\u00a0<\/p><p>Don\u2019t meet every requirement? No worries. We\u2019re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don\u2019t check every box, we still encourage you to apply. We\u2019ll do our best to match you with the right job, whether it\u2019s this one or another role.\u00a0\u00a0<\/p><p>\u00a0<\/p><p><b>What\u2019s in it for you\u00a0<\/b>\u00a0<\/p><p>\u00a0<\/p><p>We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That\u2019s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.\u00a0\u00a0<\/p><p>\u00a0<\/p><p>In this role, we offer benefits that help support your unique lifestyle:\u00a0\u00a0<\/p><p>\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">- Full time 39 hours\/week permanent contract: Monday to Friday from 09:00 - 18:00<\/p><p style=\\\"color:#3b3b3b !important\\\">- Salary 22.500 euros gross\/year &#43; up to 7.400 euros gross\/year in bonus &#43; private medical insurance<\/p><p>- Great office location in Benalmadena, with hybrid work model<\/p><p style=\\\"color:#3b3b3b !important\\\">- Full paid training about the company and the project you will be working on\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\">- Career development program and specialized courses\u00a0<\/p><p style=\\\"color:#3b3b3b !important\\\"><b>\u00a0<\/b><\/p><p><b>Experience the best version of you!\u00a0\u00a0<\/b><\/p><br \/><p>At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u00a0\u00a0<\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/p><p>\u00a0\u00a0<\/p><p><i>Concentrix is an equal opportunity employer\u00a0\u00a0<\/i><\/p><p><i>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.\u00a0<\/i><\/p><p style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">R1770684<\/span><\/p>\",\"ats_external_id\":\"R1770684\",\"location\":\"Benalm\u00e1dena Costa, Malaga\",\"job_type\":\"full_time\",\"salary\":\"1875\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-20T10:06:20.936+02:00\",\"created_at\":\"2026-10-07T16:06:36.688+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTg4?\",\"apply_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTg4\/apply?\",\"head_count\":\"300\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"B2B Sales\",\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"organization_reference_id\":\"WES05\"},\"location\":{\"city\":\"Benalm\u00e1dena Costa\",\"state\":\"Malaga\",\"country\":{\"wid\":\"bd34c524a6a04ae6915f5d96fa086199\",\"iso2\":\"ES\",\"iso3\":\"ESP\",\"descriptor\":\"Spain\",\"iso_numeric\":\"724\"},\"postal_code\":\"29630\",\"primary_location\":{\"id\":\"ES-BEN-SOLYM-01\",\"wid\":\"580a3f4cbe54101d479ba6e23c080000\",\"descriptor\":\"ESP Benalm\u00e1dena Costa - Plaza Solymar, C.C. 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The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. \\n\\nIn our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today\u2019s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. \\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year. \\n\\nWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. \\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<br \/><p><span style=\\\"color:#000000\\\">The <b>Application Support Engineer II<\/b> provides L1 and L2 production support for KYC\/KYB and iXHero applications. This role supports monitoring, troubleshooting, release validation, incident resolution, and stakeholder communication across applications, API, cloud, and AI environments. Fluency in <b>French, English &amp; Portuguese\u00a0<\/b>- reading, writing, and speaking - is required, Spanish is an added advantage.\u00a0<\/span><\/p><p><br \/><br \/><\/p><p><span style=\\\"color:#000000\\\"><b>Responsibilities<\/b>\u00a0<\/span><\/p><br \/><ul><li><span style=\\\"color:#000000\\\">Provide L1\/L2 production support for KYC\/KYB and iXHero applications.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#000000\\\">Monitor application and infrastructure health to identify production issues.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#000000\\\">Troubleshoot logs, APIs, authentication, data, integrations, AI, and cloud issues.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#000000\\\">Diagnose performance, availability, connectivity, and infrastructure incidents.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#000000\\\">Own incidents from triage through escalation, resolution, and closure.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#000000\\\">Perform production health checks, release validation, and RCA documentation.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#000000\\\">Use Python\/PowerShell, SQL\/MySQL, and MongoDB for troubleshooting and automation.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#000000\\\">Coordinate updates in Jira and communicate clearly with technical and business teams.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#000000\\\">Complete all assigned, mandatory training within the timeframe provided.\u00a0<\/span><\/li><\/ul><ul><li><span style=\\\"color:#000000\\\">Conduct and\/or participate in regularly scheduled 1:1 meetings with your direct manager and\/or direct reports.<\/span><\/li><\/ul><p><br \/><br \/><\/p><p><span style=\\\"color:#000000\\\"><b>Qualifications<\/b><\/span><\/p><br \/><ul><li><span style=\\\"color:#000000\\\">Fluency in<b> French, English &amp; Portuguese\u00a0-<\/b> reading, writing, and speaking\u00a0- is required, 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Poland\",\"job_type\":\"full_time\",\"salary\":\"28702.67\",\"salary_type\":\"monthly\",\"salary_currency\":\"PLN\",\"updated_at\":\"2026-10-15T16:06:29.163+08:00\",\"created_at\":\"2026-10-07T16:04:22.562+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzYzNg?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/POL-Work-at-Home\/Application-Support-Engineer-II--TCF-_R1767813-1\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Application_Product_Platform 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T9\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"987\",\"campaign_id\":\"27631\",\"campaign_title\":\"Team Leader, Operations R1768916\",\"campaign_type\":\"job_application\",\"job_title\":\"Team Leader, Operations\",\"street\":\"PHL Iloilo City - GF, 2nd thru 4th Floor Two Global Center Megaworld Blvd\",\"address\":\"PHL Iloilo City - GF, 2nd thru 4th Floor Two Global Center Megaworld Blvd\",\"city\":\"Iloilo City\",\"state\":\"Iloilo\",\"postal_code\":\"5000\",\"region\":null,\"country\":\"Philippines\",\"short_description\":\"The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.\",\"long_description\":\"<h2>Essential Functions\/Core Responsibilities\u00a0<\/h2><ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements<\/li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved\u00a0 at a minimum weekly<\/li><li>Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment<\/li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (\u2018KPIs\u2019) and financial expectations<\/li><li>Communicate expectations to employees and provide timely updates<\/li><li>Provide subject matter expertise in handling escalated customer calls as needed<\/li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities<\/li><li>Stay current on internal work processes, policies and procedures. Attend required manager development training<\/li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members<\/li><\/ul><p>\u00a0\u00a0<\/p><h2>Candidate Profile\u00a0<\/h2><ul><li>Associate&#39;s degree in related field with two to four years of relevant experience preferred<\/li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations<\/li><li>Work well under pressure and follow through on items to completion<\/li><li>Strong communication skills, both written and verbal<\/li><li>Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable<\/li><li>Ability to mentor, coach and provide direction to a team of employees<\/li><li>Willingness to work a flexible schedule<\/li><\/ul><p>\u00a0\u00a0\u00a0<\/p><h2>Career Level Description\u00a0<\/h2><p>Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.\u00a0 Coordinates and supervises the daily activities of business or technical support or production team members.\u00a0 In charge of handling single and medium-sized line of business.\u00a0 Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.\u00a0 Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.\u00a0 Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.<\/p><p><\/p><h2>&lt;&lt; Philippines ONLY, Additional Description &gt;&gt;\u00a0<\/h2><ul><li>Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made<\/li><li>Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies<\/li><li>Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates<\/li><li>Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement \u00a0management policies<\/li><li>Support and manage the program together with other Team Leaders and Managers \u00a0<\/li><li>Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization\u2019s policies and applicable legal requirements<\/li><li>Manage team members on their performance on a regular basis, and write and deliver performance appraisal.\u00a0<\/li><li>The Team Leader\u2019s role is a managerial level position, a position reposed with trust and confidence.\u00a0<\/li><\/ul><h2><b>Disclaimer\u00a0\u00a0 <\/b><\/h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. 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Das trifft sich gut!<br \/><\/strong>Den Rest bringen wir dir bei. Starte jetzt als <strong>Kundenberater (m\/w\/d) im Kundenservice &ndash; Depot &amp; Investment.<\/strong><\/p>\\n<p><strong>Das Wichtigste zuerst<\/strong><\/p>\\n<ul>\\n<li>Start: ab sofort<\/li>\\n<li>Vollzeit oder Teilzeit &ndash; ab 30 Std.\/Woche<\/li>\\n<li>Servicezeiten: Montag - Freitag von 08:00 - 18:00 Uhr<\/li>\\n<li>Standort: Schwerin<\/li>\\n<li>Inbound<\/li>\\n<li>Quereinsteiger willkommen!<\/li>\\n<li>Unterst&uuml;tzung durch moderne KI-Tools<\/li>\\n<li><strong> <\/strong>Unbefristeter Arbeitsvertrag&nbsp;<\/li>\\n<\/ul>\\n<p><strong>Das erwartet dich<br \/><\/strong>Du wickelst f&uuml;r unsere Kunden den Kauf und Verkauf von bestehenden Fonds ab.<br \/>Immer mit dabei: Unsere KI-Tools, die dir Routineaufgaben abnehmen und dir Zeit verschaffen, denn <strong>KI ist bei uns kein Ersatz &ndash; sondern dein Teamkollege.<\/strong><strong>&nbsp;<\/strong><\/p>\\n<p><strong>Dein Alltag<\/strong><\/p>\\n<ul>\\n<li><strong>Du bearbeitest<\/strong> Anfragen rund um den Depot- und Riesterbereich<\/li>\\n<li>Wickle den <strong>Kauf und Verkauf <\/strong>von<strong> bestehenden Fonds<\/strong> ab<\/li>\\n<li>Dokumentiere die Bearbeitungen in der Kundendatenbank<\/li>\\n<li>Du wirst vollumf&auml;nglich zu diesen Themen geschult:\\n<ul>\\n<li class=\\\"css-v55p23\\\">\\n<p>Welche Grundlagen muss man rund um das Aktiengesch&auml;ft wissen?<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Was sind Fonds und wie funktionieren Transaktionen von Fonds?<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Was muss man beim Fondsmanagement beachten und was f&uuml;r Versteuerungen gibt es?<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Welche Arten von Geldanlagen gibt es?<\/p>\\n<\/li>\\n<li class=\\\"css-v55p23\\\">\\n<p>Was sind Riester-Anlagen und was gilt es hier zu beachten? 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Du bist Teil eines Teams, das sich gegenseitig unterst&uuml;tzt.<\/p>\\n<p><strong>Das bringst du mit<br \/><\/strong>Du brauchst keinen perfekten Lebenslauf.<br \/>Was z&auml;hlt:<\/p>\\n<ul>\\n<li>Du besitzt <strong>sehr gute Deutschkenntnisse<\/strong>&nbsp;in Wort und Schrift<\/li>\\n<li>Eine <strong>selbstst&auml;ndige und strukturierte Arbeitsweise <\/strong>zeichnet deine t&auml;gliche Arbeit aus<\/li>\\n<li>Deine <strong>Kommunikation ist wertsch&auml;tzend<\/strong> und auf Augenh&ouml;he<\/li>\\n<li>Themen wie <strong>Depots oder Investment Fonds<\/strong>&nbsp;wecken dein Interesse<\/li>\\n<li>Idealerweise hast du Erfahrung <strong>als Bankkaufmann\/-kauffrau oder in der Finanzberatung<\/strong><\/li>\\n<li>Du bist <strong>sicher im Umgang mit einem PC<\/strong><\/li>\\n<li><strong>Neue Tools und Technologien<\/strong> sind genau dein Ding<\/li>\\n<li>Du hast Lust mit unserem Team <strong>am Standort in Schwerin<\/strong>&nbsp;zu arbeiten<\/li>\\n<\/ul>\\n<p>Erfahrungen im Finanzwesen oder im Bankservice? Super. Aber kein Muss &ndash; auch privates Interesse z&auml;hlt.<\/p>\\n<p><strong>Benefits<br \/><\/strong>Ein Job sollte deinen einzigartigen Lebensstil unterst&uuml;tzen &ndash; und dich weiterbringen.<br \/>Deshalb bekommst du bei uns:<\/p>\\n<ul>\\n<li>Einen&nbsp;<strong>unbefristeten Arbeitsvertrag<\/strong><\/li>\\n<li>Eine Anstellung in&nbsp;<strong>Voll- oder Teilzeit<\/strong> von Montag bis Freitag &ndash; die Wochenenden geh&ouml;ren dir<\/li>\\n<li><strong>Splittschichten nach Absprache<\/strong>, sodass du deine Arbeitszeit flexibel innerhalb der &Ouml;ffnungszeiten aufteilen kannst.<\/li>\\n<li><strong>Bis zu 26 Urlaubstage<\/strong>,&nbsp;f&uuml;r kleine als auch gro&szlig;e Auszeiten<\/li>\\n<li>Regelm&auml;&szlig;ige&nbsp;Coachings, Fresh-Ups und <strong>Aufbautrainings &ndash; unterst&uuml;tzt durch smarte Technologien<\/strong><\/li>\\n<li><strong>Weiterbildungs- und Karrierem&ouml;glichkeiten&nbsp;<\/strong>und das sogar weltweit<\/li>\\n<li><strong>Kostenlosen Zugang zu LinkedIn Learning<\/strong> &ndash; f&uuml;r dein Wachstum<\/li>\\n<li>Eine finanzielle Absicherung durch eine&nbsp;<strong>betriebliche Altersvorsorge<\/strong><\/li>\\n<li>Eine&nbsp;attraktive Pr&auml;mie von 600&euro;&nbsp;f&uuml;r jeden neuen Mitarbeiter, den du erfolgreich wirbst<\/li>\\n<li>Veranstaltungen wie <strong>Standortfeiern, Eiscr&eacute;me-Party und Firmenl&auml;ufe<\/strong>.<\/li>\\n<li>Eine Vielzahl an&nbsp;Online-Shopping-Rabatten<\/li>\\n<li>Eine von uns&nbsp;<strong>gef&ouml;rderte Mitgliedschaft bei Wellhub<\/strong> und&nbsp;in ausgew&auml;hlten<\/li>\\n<\/ul>\\n<p>Kurz gesagt: Einen Job, der dich wachsen l&auml;sst.<\/p>\\n<p><strong>Deine Bewerbung<br \/><\/strong>Wenn das alles nach dem perfekten n&auml;chsten Schritt auf deinem Karriereweg klingt, dann m&ouml;chten wir dich kennenlernen.<\/p>\\n<p>So geht&rsquo;s:<\/p>\\n<ol>\\n<li><strong> \\\"Bewerben\\\"-Button klicken<\/strong><\/li>\\n<li><strong>Daten eingeben<\/strong><\/li>\\n<li><strong>Fertig<\/strong><\/li>\\n<\/ol>\\n<p>Wir melden uns in der Regel innerhalb von 4 Werktagen bei dir.<\/p>\\n<p><strong>Du hast noch Fragen?<br \/><\/strong>Stelle sie unserem virtuellen Assistenten \\\"Dot\\\" &ndash; er steht dir per WhatsApp unter 01525 7294145 oder &uuml;ber den Facebook-Messenger rund um die Uhr zur Verf&uuml;gung und hilft dir gerne weiter.<\/p>\\n<p><strong>Hier arbeitet unser Team:<br \/><\/strong>Concentrix Management Holding B.V &amp; Co. KG<br \/>Hopfenbruchweg 6, 19059 Schwerin<\/p>\\n<p><strong>Concentrix setzt sich f&uuml;r Chancengleichheit ein<\/strong><\/p>\\n<p><em>Wir sind stolz darauf, als ein Team und ein Unternehmen weltweit vereint zu sein. Wir verpflichten uns, allen Bewerbenden gleiche Einstellungschancen einzur&auml;umen und ein Arbeitsumfeld zu schaffen, das frei von Diskriminierung und Bel&auml;stigung ist. Alle unsere Einstellungspraktiken basieren auf den gesch&auml;ftlichen Erfordernissen, den Stellenanforderungen und den beruflichen Qualifikationen, ohne R&uuml;cksicht auf Herkunft, Alter, Geschlechtsidentit&auml;t, sexuelle Orientierung, Religion, Familienstand oder Elternstatus, nationale Herkunft, Behinderung oder eine andere durch die geltenden nationalen Gesetze gesch&uuml;tzte Klassifizierung.<\/em><br \/><em>Vielfalt und Chancengleichheit geh&ouml;ren zu den gelebten Grundwerten bei Concentrix. Deshalb sind Bewerbungen von Menschen mit Behinderung ausdr&uuml;cklich erw&uuml;nscht. Schwerbehinderte und Gleichgestellte werden bei gleicher Eignung bevorzugt eingestellt. Hierzu bieten wir individuelle Unterst&uuml;tzung an, um den f&uuml;r dich passenden Arbeitsplatz zu schaffen. Kontaktiere bei Fragen gerne unser Recruiting-Team unter 0800 50 60 080.&nbsp;<\/em><\/p>\\n<p><strong>Arbeitserlaubnis<\/strong><\/p>\\n<p>Gem&auml;&szlig; deutschem Recht werden f&uuml;r diese Stelle nur Bewerber ber&uuml;cksichtigt, die &uuml;ber eine g&uuml;ltige Arbeitserlaubnis in Deutschland verf&uuml;gen.<\/p>\\n<p>#EMEACNX<br \/>#AGENTCNX<\/p>\",\"ats_external_id\":\"DE-1208\",\"location\":\"Schwerin, Mecklenburg-Vorpommern\",\"job_type\":\"part_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-07T11:23:16.253+02:00\",\"created_at\":\"2026-10-07T11:11:39.010+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-dach1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjA4?\",\"apply_url\":\"https:\/\/concentrix-dach1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMjA4\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"customer_service\",\"job_industry\":\"banking\",\"contract_type\":\"permanent\",\"locale\":\"de\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-dach1\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"533\",\"campaign_id\":\"3031\",\"campaign_title\":\"GTM_EMEA_SA_Customer Service - Royal London\",\"campaign_type\":\"job_application\",\"job_title\":\"UK Customer Service Advisor\",\"street\":\"9 Hertzog Boulevard Foreshore \",\"address\":\"9 Hertzog Boulevard Foreshore \",\"city\":\"Cape Town\",\"state\":\"Western Cape\",\"postal_code\":\"8000\",\"region\":\"Cape Town\",\"country\":\"South Africa\",\"short_description\":\"Jumpstart your career in Cape Town! Join Concentrix as a UK Customer Service Advisor\u00a0on an internationally innovative campaign. Vibrant on-site office, and friends for life. Apply now!\",\"long_description\":\"<p data-pm-slice=\\\"1 1 []\\\"><strong>Ready to make an impact?<\/strong> Bring your skills, curiosity, and commitment to Concentrix &mdash; where 550,000+ game-changers across 70+ countries are proud to call us their employer of choice. Belong to a global community that celebrates individuality, inclusion, and diversity. Grow with the tools, support, and opportunities to become your best self. Thrive in a culture that supports success, well-being, and belonging. Unlock new career possibilities and grow with us &mdash; together.<\/p>\\n<p data-pm-slice=\\\"1 1 []\\\"><strong>Jumpstart your career in Cape Town!<\/strong> Join Concentrix as a Customer Service Advisor on an internationally innovative campaign. Enjoy a <strong>R10 000 base salary<\/strong>, a vibrant on-site office environment, and the opportunity to build meaningful connections. <strong>Apply now!<\/strong><\/p>\\n<h2>Your qualifications<\/h2>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\"><strong>This Customer Service Advisor role at Concentrix is a great match if you have:<\/strong><\/p>\\n<ul>\\n<li>Minimum of Grade 12 &mdash; <strong>essential<\/strong><\/li>\\n<li>12 months of international technical advisor\/chat experience OR 6 months of financial\/banking back-office\/chat experience<\/li>\\n<li>Customer service experience &mdash; <strong>advantageous<\/strong><\/li>\\n<li>Clear criminal and credit record &mdash; <strong>essential<\/strong><\/li>\\n<li>Ability to work across multiple systems<\/li>\\n<li>Ability to prioritise and organise workload effectively<\/li>\\n<li>B2 English language proficiency<\/li>\\n<\/ul>\\n<h2>What&rsquo;s in it for you?<\/h2>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\"><strong>In this role, we offer benefits that help support your unique lifestyle:<\/strong><\/p>\\n<ul>\\n<li>Base salary of <strong>R10 000<\/strong><\/li>\\n<li><strong>Choice between Medical Aid or Medical Insurance<\/strong>\\n<ul>\\n<li>Medical Aid covers the employee only<\/li>\\n<li>Medical Insurance covers the employee and 2 dependents<\/li>\\n<\/ul>\\n<\/li>\\n<li><strong>Retirement Fund<\/strong>\\n<ul>\\n<li>2.5% employer contribution and 2.5% employee contribution<\/li>\\n<\/ul>\\n<\/li>\\n<li>Subsidized transport is provided&nbsp;<\/li>\\n<li>Shift allowance for all hours worked after 6 pm<\/li>\\n<li>Fantastic Employee Assistance Programme &mdash; EAP<\/li>\\n<li>Group life cover<\/li>\\n<li>Access to financial well-being sessions, will-writing sessions, and stress management sessions<\/li>\\n<li>Team-building and upskilling training opportunities<\/li>\\n<li>Interactive and inclusive company culture<\/li>\\n<\/ul>\\n<p>&nbsp;<\/p>\\n<h2>What you will do in this role<\/h2>\\n<ul>\\n<li>Provide support to Financial Advisers and customers, delivering an industry-leading level of customer service while continuously finding ways to help Financial Advisers, customers, and clients achieve their strategies and objectives<\/li>\\n<li>Support your Team Leader and wider leadership team in understanding and improving the customer journey<\/li>\\n<li>Take ownership of the work you are trained in within Group Customer Service<\/li>\\n<li>Assist colleagues, customers, and advisers with professionalism and care<\/li>\\n<li>Work as part of the Operational teams, keeping customers at the heart of everything we do<\/li>\\n<li>Demonstrate awareness of team measures and how they are used to understand and improve the customer journey<\/li>\\n<li>Identify opportunities for further training and development<\/li>\\n<li>Attend and contribute to team huddles, including discussing customer requests and any challenges that may impact customer expectations<\/li>\\n<li>Own requests and enquiries from end to end, minimizing hand-offs and delivering a personal service<\/li>\\n<li>Continuously build knowledge to provide support to advisers, clients, and colleagues, anticipating needs and finding solutions to challenges<\/li>\\n<li>Learn from feedback to improve service and collaborate with colleagues to meet shared business goals<\/li>\\n<li>Identify ways to continue improving how we work<\/li>\\n<li>Process all customer transactions and enquiries accurately and promptly within agreed timescales<\/li>\\n<li>Handle customer calls with skill, accuracy, and personalisation, ensuring calls are answered promptly<\/li>\\n<\/ul>\\n<h2>In one sentence<\/h2>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">A customer-focused role that combines empathetic debt support with risk, compliance, and regulatory responsibilities &mdash; helping customers find sustainable solutions while protecting both the customer and the bank.<\/p>\\n<h2>Eligibility to work<\/h2>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">In accordance with South African law, only applicants who are legally authorized to work in South Africa will be considered for this position, and the appointment will be made in line with the company&rsquo;s EE Plan.<\/p>\\n<h2>Disclaimer<\/h2>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required for this role.<\/p>\\n<p class=\\\"mb-2 whitespace-pre-wrap\\\">Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.<\/p>\",\"ats_external_id\":\"ZA-3031\",\"location\":\"Cape Town, Cape Town\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"monthly\",\"salary_currency\":\"ZAR\",\"updated_at\":\"2026-10-29T23:59:11.094Z\",\"created_at\":\"2026-10-07T10:40:36.654Z\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-uk.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8zMDMx?\",\"apply_url\":\"https:\/\/concentrix-uk.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8zMDMx\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"customer_service\",\"job_industry\":\"telecommunications\",\"contract_type\":\"permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-uk\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"3\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"989\",\"campaign_id\":\"27612\",\"campaign_title\":\"Sr. Professional I, Marketing Solutions R1767574\",\"campaign_type\":\"job_application\",\"job_title\":\"Senior Product Marketing Manager - Voice of Customer\",\"street\":\"USA OH Work-at-Home\",\"address\":\"USA OH Work-at-Home\",\"city\":\"USA\",\"state\":\"Ohio\",\"postal_code\":\"43201\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"Concentrix is redefining the future of Voice of Customer (VOC). As the market evolves beyond surveys and measurement, organizations need new ways to unify customer signals, generate actionable insights, and drive business value through AI, analytics, and operational action.\\n\\nWe are seeking a Senior Product Marketing Manager to help shape and communicate this vision to the market while enabling growth across sales, account management, product, and client success teams.\\n\\nThis role sits at the center of our go-to-market strategy, connecting market trends, product innovation, competitive intelligence, sales enablement, and content development to drive awareness, pipeline growth, and client adoption.\\n\\nThe ideal candidate combines strategic thinking with operational execution and is equally comfortable developing positioning, building executive-ready content, managing product launches, enabling sellers, and leveraging AI-powered tools to scale marketing impact.\",\"long_description\":\"<p>We&#39;re Concentrix. The global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures.<\/p><p>Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as &#34;World&#39;s Best Workplaces,&#34; \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.<\/p><p>Join us and be part of this journey towards greater opportunities and brighter futures.<\/p><br \/><p>Concentrix is redefining the future of Voice of Customer (VOC). As the market evolves beyond surveys and measurement, organizations need new ways to unify customer signals, generate actionable insights, and drive business value through AI, analytics, and operational action.<\/p><p>We are seeking a Senior Product Marketing Manager to help shape and communicate this vision to the market while enabling growth across sales, account management, product, and client success teams.<\/p><p>This role sits at the center of our go-to-market strategy, connecting market trends, product innovation, competitive intelligence, sales enablement, and content development to drive awareness, pipeline growth, and client adoption.<\/p><br \/><p>The ideal candidate combines strategic thinking with operational execution and is equally comfortable developing positioning, building executive-ready content, managing product launches, enabling sellers, and leveraging AI-powered tools to scale marketing impact.<\/p><br \/><p><b>What you will do in this role<\/b><\/p><p>In everything we do, we believe in doing right by and for people \u2013 our clients, their customers, our people, our community, and our planet.<\/p><p><b>\u00a0<\/b><\/p><p><b>Product &amp; Solution Positioning<\/b><\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Develop messaging, positioning, and value propositions for our VOC and CX solutions.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Translate complex platform capabilities and services into compelling business narratives.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Maintain competitive positioning against platform providers and emerging AI-enabled customer intelligence solutions.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Partner with product leaders to articulate roadmap investments and innovation stories.<\/p><p>\u00a0<\/p><p><b>Go-to-Market Strategy<\/b><\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Support launch planning for platform enhancements, new offerings, and strategic initiatives.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Develop campaign themes, buyer journeys, and audience-specific messaging frameworks.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Partner with growth marketing and demand generation teams to align campaigns with product priorities.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Collaborate with sales leadership to ensure GTM motions support revenue objectives.<\/p><p>\u00a0<\/p><p><b>Sales Enablement &amp; Solutioning<\/b><\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Create and maintain sales materials including:<\/p><p>o\u00a0\u00a0 First-strike presentations<\/p><p>o\u00a0\u00a0 Solution overviews<\/p><p>o\u00a0\u00a0 Competitive battlecards<\/p><p>o\u00a0\u00a0 Proposal content<\/p><p>o\u00a0\u00a0 Case studies<\/p><p>o\u00a0\u00a0 Executive briefing materials<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Support strategic pursuits with tailored messaging and value articulation.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Partner with account teams to identify and scale best practices across client engagements.<\/p><p>\u00a0<\/p><p><b>Content Strategy &amp; Knowledge Management<\/b><\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Develop a scalable content architecture that supports marketing, sales, and client-facing teams.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Own the lifecycle of core product marketing assets from creation through adoption.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Leverage AI-powered knowledge management tools to improve content discovery, reuse, and productivity.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Establish processes that transform subject matter expertise into repeatable commercial assets.<\/p><p>\u00a0<\/p><p><b>Market Intelligence &amp; Thought Leadership<\/b><\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Monitor market trends across VOC, CX, AI, analytics, customer intelligence, and experience management.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Conduct competitive analysis and deliver insights to leadership and go-to-market teams.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Help develop thought leadership content that positions Concentrix as a leader in the evolving customer intelligence market.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Support analyst engagement and industry benchmarking initiatives.<\/p><p>\u00a0<\/p><p><b>Performance &amp; Optimization<\/b><\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Measure adoption and effectiveness of sales enablement and product marketing assets.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Track content utilization, campaign performance, and commercial impact.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Continuously improve messaging and enablement based on market feedback and performance insights.<\/p><br \/><p><b>Your qualifications <\/b><\/p><p>We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.<\/p><p>Concentrix is a great match if you have:<\/p><p><br \/><br \/><\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 5&#43; years of experience in product marketing, solution marketing, product management, or go-to-market strategy.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Experience marketing SaaS, technology-enabled services, CX, VOC, analytics, AI, or customer intelligence solutions.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Proven ability to develop messaging, positioning, and executive-level content.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Strong presentation and storytelling skills.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Experience supporting enterprise sales organizations and complex B2B buying cycles.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Demonstrated ability to work cross-functionally with product, sales, marketing, and operations teams.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Strong analytical and problem-solving capabilities.<\/p><p><b>\u00a0<\/b><\/p><p><b>Preferred Qualifications<\/b><\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Experience within VOC, Customer Experience, Experience Management, Market Research, Contact Center, or Customer Intelligence industries.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Experience implementing or leveraging AI-powered content, enablement, or knowledge management solutions.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Experience supporting analyst relations, industry benchmarking, or thought leadership initiatives.<\/p><br \/><p><b>What Success Looks Like<\/b><\/p><p>In your first 12 months, you will:<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Establish a clear market narrative for our evolving customer intelligence portfolio.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Create a scalable library of high-impact sales and marketing assets.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Improve sales readiness and consistency of solution messaging.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Support successful launches of key platform innovations.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Increase content utilization and enablement effectiveness through AI-powered knowledge management.<\/p><p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Strengthen our position as a differentiated provider of both technology and strategic services.<\/p><br \/><p><b>What\u2019s in it for you<\/b><\/p><p>We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.<\/p><p>In this role, we offer benefits that help support your unique lifestyle:<\/p><ul><li>\u00a0\u00a0Full time position<\/li><li>\u00a0\u00a0Remote working \u00a0<\/li><li>\u00a0\u00a0Competitive Salary<\/li><\/ul><br \/><p>The base salary range for this position is $86,000 - $108,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><p>The deadline for applying for this position is: <b>October 30th, 2026<\/b>. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><br \/><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.\u00a0 Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.\u00a0 If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<\/p><br \/><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. 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Bilingual\",\"street\":\"MEX Work-at-Home\",\"address\":\"MEX Work-at-Home\",\"city\":\"Mexico City\",\"state\":null,\"postal_code\":\"01567\",\"region\":null,\"country\":\"Mexico\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p><b>We are looking for a Salesforce Developer!<\/b><\/p><br \/><p>The Salesforce Developer will be responsible for configuring, developing, and implementing Salesforce solutions supporting the Global Components CRM expansion initiative. The role will focus on extending campaign functionality, automating account and opportunity processes, and enhancing the seller experience.<br \/><br \/><b>Key Responsibilities<\/b><\/p><p><b>Salesforce Configuration &amp; Development<\/b><\/p><ul><li>Configure Salesforce objects, fields, page layouts, flows, and security.<\/li><li>Extend existing Custom Campaign functionality for Global Components.<\/li><li>Implement campaign-to-account and campaign member associations.<\/li><li>Develop automated opportunity creation and assignment processes.<\/li><li>Configure Account Plans, Action Plans, and Objectives functionality.<\/li><\/ul><p><b>Solution Implementation<\/b><\/p><ul><li>Develop Apex classes, triggers, Lightning components, and integrations as needed.<\/li><li>Build scalable automation using Salesforce Flow and Process Automation tools.<\/li><li>Enhance user experience through Lightning App Builder and Dynamic Forms.<\/li><\/ul><p><b>Integration Support<\/b><\/p><ul><li>Support CRM-to-ERP account integration requirements.<\/li><li>Partner with middleware teams to define and validate integrations.<\/li><li>Troubleshoot integration and data synchronization issues.<\/li><\/ul><p><b>Quality &amp; Deployment<\/b><\/p><ul><li>Conduct unit and system testing.<\/li><li>Support code reviews and release activities.<\/li><li>Prepare deployment packages and implementation documentation.<\/li><li>Work closely with QA resources during testing cycles.<\/li><\/ul><p><b>Required Qualifications<\/b><\/p><ul><li>5&#43; years of Salesforce development experience.<\/li><li>Strong expertise with:<ul><li>Apex<\/li><li>Lightning Web Components (LWC)<\/li><li>Salesforce Flow<\/li><li>SOQL\/SOSL<\/li><li>Security and Sharing Model<\/li><\/ul><\/li><li>Experience implementing Sales Cloud solutions.<\/li><li>Knowledge of CI\/CD and Salesforce deployment best practices.<\/li><\/ul><p><b>Preferred Qualifications<\/b><\/p><ul><li>Salesforce Platform Developer I or II Certification.<\/li><li>Experience with account hierarchy and account planning solutions.<\/li><li>Experience with enterprise integrations and middleware platforms.<\/li><li>Financial services, distribution, or manufacturing industry experience.<\/li><\/ul><p><b>Deliverables<\/b><\/p><ul><li>Salesforce Configuration and Development Components<\/li><li>Integration Support Artifacts<\/li><li>Technical Design Documentation<\/li><li>Deployment Packages<\/li><li>Production Release Support<\/li><\/ul><p><br \/><br \/><\/p><p>#Salesforce #SalesforceDeveloper #SalesforceJobs #SalesforceDevelopment #Apex #LWC #SalesCloud #SalesforceFlow <\/p>\",\"ats_external_id\":\"R1769202\",\"location\":\"Mexico 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(102262223)\"},\"category_groups\":[{\"id\":\"CF Application Development Group\",\"wid\":\"0227dc387a0901953338594ceb6523d4\",\"descriptor\":\"Application Development Group\"}],\"job_requisition\":{\"id\":\"R1769202\",\"wid\":\"31721567f9471034a6de8019fd460000\",\"descriptor\":\"Salesforce Developer - Bilingual\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-5\",\"compensation_grade\":{\"id\":\"CF Grade_T8\",\"wid\":\"c8e0e0a8af1d10107675404adcde0000\",\"descriptor\":\"Grade T8\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"991\",\"campaign_id\":\"27597\",\"campaign_title\":\"Consultant, General Business (TCF) R1769191\",\"campaign_type\":\"job_application\",\"job_title\":\"AI Transformation & Platform Administrator\",\"street\":\"Fountain Valley, CA 92708\",\"address\":\"Fountain Valley, CA 92708\",\"city\":\"Fountain Valley\",\"state\":\"California\",\"postal_code\":\"92708\",\"region\":null,\"country\":\"United States of America\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<br \/><p>The <b>AI Transformation &amp; Platform Administrator<\/b> supports Customer Care AI products and transformation initiatives. This hands-on business technology role translates operational needs into solution concepts, future-state workflows, design documentation, and configurable AI capabilities.<\/p><br \/><p>In this role, you will help administer, test, document, and optimize approved AI-enabled platforms and business-managed capabilities, including Salesforce, Cresta, Agent Assist, generative AI, knowledge recommendations, guided workflows, and interaction summarization. You will partner closely with stakeholders, technology teams, vendors, and business users to enable practical, well-documented AI solutions that improve customer care experiences.<\/p><br \/><p>This role is <b>onsite five days a week in Fountain Valley, California<\/b>, partnering closely with customer care stakeholders, technology teams, vendors, and business users to support practical, well-documented AI solutions that improve customer care experiences.<\/p><br \/><p><b>Responsibilities<\/b><\/p><ul><li>Facilitate discovery sessions, stakeholder interviews, and process reviews to understand operating needs, pain points, controls, and desired outcomes.<\/li><li>Translate business needs into solution concepts, current- and future-state workflows, use cases, user stories, functional requirements, acceptance criteria, and reporting needs.<\/li><li>Apply contact center and AI capability knowledge to identify practical uses of approved tools, including configuration options, constraints, dependencies, and gaps requiring vendor or technology-team support.<\/li><li>Maintain requirements traceability, assumptions, decisions, approvals, and change records; support demonstrations, prototypes, and solution walkthroughs.<\/li><li>Perform authorized business administration for designated Customer Care AI platforms, including approved users, roles, permissions, settings, workflow parameters, and administrative controls.<\/li><li>Create, test, refine, document, and maintain AI prompts, instructions, reusable templates, and prompt libraries for approved use cases.<\/li><li>Configure approved business-managed capabilities, including Agent Assist guidance, interaction summaries, knowledge recommendations, guided workflows, next-best actions, and related business rules.<\/li><li>Validate AI outputs for accuracy, consistency, relevance, and alignment with requirements; escalate model, integration, security, or technical issues to the appropriate owner.<\/li><li>Maintain configuration inventories, procedures, release notes, support documentation, and audit evidence.<\/li><li>Partner with technology teams and vendors when elevated technical work is required.<\/li><li>Escalate access, control, training, process, or compliance exceptions, while supporting consistency across BPO administrators and approved brand or site-specific needs.<\/li><li>Gather customer impact, business value, effort, risk, readiness, and dependency information for manager review.<\/li><li>Track actions, testing outcomes, adoption indicators, and operational impacts.<\/li><li>Prepare and execute business test scenarios, test data, expected results, and acceptance criteria; document defects and coordinate retesting.<\/li><li>Support user acceptance testing, demonstrations, release readiness, deployment, stabilization, knowledge updates, training materials, communications, and user enablement.<\/li><li>Monitor utilization, output quality, workflow adherence, user feedback, and operational issues.<\/li><li>Recommend prompt, configuration, workflow, or process improvements to strengthen AI-enabled customer care outcomes.<\/li><\/ul><br \/><p><b>Qualifications<\/b><\/p><ul><li>Experience supporting business technology, AI-enabled platforms, contact center tools, or customer care transformation initiatives.<\/li><li>Ability to translate operational needs into workflows, use cases, user stories, functional requirements, acceptance criteria, and reporting needs.<\/li><li>Familiarity with AI-enabled customer care capabilities such as Agent Assist, interaction summaries, knowledge recommendations, guided workflows, next-best actions, conversational AI, virtual assistants, self-service, routing, automation, or generative AI.<\/li><li>Hands-on ability to create, test, refine, document, and maintain prompts, instructions, templates, and prompt libraries for approved business use cases.<\/li><li>Understanding of business administration activities such as user access, roles, permissions, settings, workflow parameters, configuration inventories, release notes, and audit evidence.<\/li><li>Strong testing mindset, including the ability to prepare test scenarios, define expected results, document defects, support UAT, and coordinate retesting.<\/li><li>Ability to validate AI outputs for accuracy, consistency, relevance, and alignment with business requirements.<\/li><li>Strong documentation and communication skills, with the ability to support demos, prototypes, solution walkthroughs, release readiness, training materials, and user enablement.<\/li><li>Ability to collaborate with stakeholders, BPO administrators, technology teams, vendors, and business users to support successful implementation and adoption.<\/li><li>Familiarity with platforms and solutions such as Salesforce Agentforce, Salesforce-integrated AI, Cresta Agent Assist, Cresta coaching, Cresta knowledge, conversation intelligence, Microsoft Copilot Studio, approved generative AI, CRM, telephony, case management, workforce, quality, reporting integrations, knowledge management, generative search, and guided workflows.<\/li><li>Ability to recognize when model, integration, security, access, control, process, training, or compliance issues require escalation to the appropriate owner.<\/li><li>Comfort working in a role focused on business administration, no-code configuration, prompt design, testing, documentation, and optimization, rather than enterprise architecture, coding, integrations, security ownership, funding, roadmap decisions, or final production approval.<\/li><\/ul><p>\u00a0<\/p><p>The base salary for this position is $120,000\u00a0-$140,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.<\/p><p>\u00a0<\/p><p>The deadline to apply for this position is: 11\/02\/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/p><p>\u00a0<\/p><p>As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.<\/p><p>\u00a0<\/p><p>#LI-Onsite<\/p><p>#Concentrix<\/p><p><br \/><b>Physical and Mental Requirements:<br \/>\u00a0<br \/><\/b>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><b>\u00a0<\/b><\/p><p><b>Equal Employment Opportunity:<br \/><br \/><\/b><\/p><p>Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.<\/p><p>\u00a0<\/p><p>For more information regarding your EEO rights as an applicant, please visit the following websites:<\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRights6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>English<\/u><\/span><\/a><span style=\\\"color:#007380\\\">\u00a0\u00a0 <\/span><\/p><p><span style=\\\"color:#007380\\\">\u00b7\u00a0\u00a0\u00a0<\/span><a target=\\\"_blank\\\" href=\\\"https:\/\/www.eeoc.gov\/sites\/default\/files\/2023-06\/22-088_EEOC_KnowYourRightsSp6.12.pdf\\\"><span style=\\\"color:#0000ff\\\"><u>Spanish<\/u><\/span><\/a><span style=\\\"color:#007380\\\"> <\/span><\/p><p><\/p><p><b>Accommodation:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <\/span><a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a><span style=\\\"color:#000000\\\">.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/span><\/p><p><span style=\\\"color:#ff0000\\\">\u00a0<\/span><\/p><p><b>Artificial Intelligence:<br \/><br \/><\/b><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><b>Work Authorization:<\/b><\/p><p>\u00a0<\/p><p>In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. <span style=\\\"color:#000000\\\">Must reside in the United States or have a valid U.S. address for residence. \u00a0<\/span><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><p><\/p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please click <\/b><a target=\\\"_blank\\\" href=\\\"https:\/\/jobs.concentrix.com\/north-america-equal-employment-opportunity-information\/\\\"><span style=\\\"color:#0000ff\\\"><b><u>HERE<\/u><\/b><\/span><\/a><\/p><p><\/p><p><\/p>\",\"ats_external_id\":\"R1769191\",\"location\":\"Fountain Valley, California\",\"job_type\":\"full_time\",\"salary\":\"1\",\"salary_type\":\"annually\",\"salary_currency\":\"USD\",\"updated_at\":\"2026-10-27T12:07:54.138+08:00\",\"created_at\":\"2026-10-07T00:07:56.061+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzU5Nw?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/Fountain-Valley-CA-92708\/Tools-Admin_R1769191-1\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Strategy\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"organization_reference_id\":\"YUS04\"},\"location\":{\"city\":\"Fountain Valley\",\"state\":\"California\",\"country\":{\"wid\":\"bc33aa3152ec42d4995f4791a106ed09\",\"iso2\":\"US\",\"iso3\":\"USA\",\"descriptor\":\"United States of America\",\"iso_numeric\":\"840\"},\"postal_code\":\"92708\",\"primary_location\":{\"id\":\"LOCATION-3-10295\",\"wid\":\"71bb094f84071009c7574b4b521f0000\",\"descriptor\":\"Fountain Valley, CA 92708\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"nicole.incorvaia@concentrix.com\"},\"first_name\":\"Incorvaia, Nicole Diane\"},\"categories\":[{\"descriptor\":\"CF Strategy\"}],\"recruiters\":[{\"id\":\"102012276\",\"wid\":\"c30e8ac6e5930107b5680d8fc7b50000\",\"descriptor\":\"Nicole Incorvaia (102012276)\"},{\"id\":\"103452836\",\"wid\":\"85eecd5ab265103ba88bbb30968d0000\",\"descriptor\":\"Kevin Miranda Orellana (103452836)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JT0538\",\"descriptor\":\"Consultant, General Business (TCF)\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392425\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/Fountain-Valley-CA-92708\/Tools-Admin_R1769191-1\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/Fountain-Valley-CA-92708\/Tools-Admin_R1769191-1\/apply\",\"job_requisition_id\":\"R1769191\"}],\"organizations\":[{\"wid\":\"df2f068c35b1017b9d3b42615010c530\",\"descriptor\":\"W0Z9LR Hyundai Motor\",\"reference_id\":\"W0Z9LR\",\"custom_reference_id\":\"W0Z9LR\",\"company_reference_id\":null},{\"wid\":\"b67da9176e3d1063316080f0b2237f6f\",\"descriptor\":\"Concentrix CVG Customer Management Group Inc.\",\"reference_id\":\"YUS04\",\"custom_reference_id\":null,\"company_reference_id\":\"YUS04\"},{\"wid\":\"f9af6d7260980146872def243e06bf1b\",\"descriptor\":\"0903 - Hyundai - HYUNDAIMOTOR\",\"reference_id\":\"HYUNDAIMOTOR\",\"custom_reference_id\":\"HYUNDAIMOTOR\",\"company_reference_id\":null},{\"wid\":\"ee4fb79a7b421028f76c20f865ea0000\",\"descriptor\":\"COGS (CORP) CAT Delivery\",\"reference_id\":\"CATDELIVPMODIR\",\"custom_reference_id\":null,\"company_reference_id\":null}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"jennifer.garcia@concentrix.com\"},\"first_name\":\"Jennifer Garcia (102012272)\"},\"category_groups\":[{\"id\":\"CF Strategy and Design Group\",\"wid\":\"d649f60fbab010107a3205b0f0a40000\",\"descriptor\":\"Strategy and Design Group\"}],\"job_requisition\":{\"id\":\"R1769191\",\"wid\":\"1cb6ca3bb292103496554bfb0f660000\",\"descriptor\":\"AI Transformation & Platform Administrator\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"RECRUITING_INSTRUCTION-3-25\",\"compensation_grade\":{\"id\":\"CF Grade_T8\",\"wid\":\"c8e0e0a8af1d10107675404adcde0000\",\"descriptor\":\"Grade T8\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"992\",\"campaign_id\":\"27595\",\"campaign_title\":\"Sr. Representative, People Solutions Center R1767154\",\"campaign_type\":\"job_application\",\"job_title\":\"Snr Representative People Solution Centre_PT + EN C2\",\"street\":\"PRT Work From Home - Direct\",\"address\":\"PRT Work From Home - Direct\",\"city\":\"WAH\",\"state\":null,\"postal_code\":\"4700-223\",\"region\":null,\"country\":\"Portugal\",\"short_description\":\"The role provides HR administrative and employee support throughout the employee lifecycle, ensuring accurate documentation, data management and timely resolution of HR-related queries. Responsibilities include processing employee documentation, maintaining HR systems, preparing reports and supporting employees across multiple communication channels. The ideal candidate is highly organized, customer-focused and comfortable working in a fast-paced environment, with strong attention to detail, confidentiality and proficiency in Excel.\",\"long_description\":\"<p><span style=\\\"color:#000000\\\"><b><span style=\\\"font-size:inherit\\\">Key Responsibilities:<\/span><\/b><\/span><\/p><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Prepare new hire \u00a0related documentation and process employee lifecycle events.<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Manage the administration of documents<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Prepare weekly and monthly HR reports<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Input employee data in the company\u2019s information systems<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Professionally manage multiple communication channels to engage with and resolve staff queries \u00a0including questions on internal HR policies.<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Focus on first time resolution by \u00a0providing a high level of customer service and support<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Know how to quickly search and find data \/ knowledge from the various information systems in pursuit of query resolution.<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Maintain excellent standards of integrity, professionalism and confidentiality at all times<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Facilitate timely and effective resolution of the query in collaboration with other Subject Matter Experts as necessary and stay connected until resolution has been confirmed.<\/span><\/span><\/li><\/ul><p><span style=\\\"color:#000000\\\"><b><span style=\\\"font-size:inherit\\\">Skills &amp; Qualifications:<\/span><\/b><\/span><\/p><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Experience in a human resources administration, administrative or client support role<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Fluent level of the Portuguese and English Language (C2 minimum requirement)<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Proficient in the use of MS Office with special focus on Excel<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Excellent customer service skills<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Ability to manage multiple tasks and adapt to change in fast-paced dynamic environment<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Consistent on meeting SLAs and targets<\/span><\/span><\/li><\/ul><p><span style=\\\"color:#000000\\\">\u00a0<br \/><b><span style=\\\"font-size:inherit\\\">What we offer:<\/span><\/b><\/span><\/p><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Competitive salary<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Initial and ongoing trainings to support your development<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Opportunities for personal and professional growth<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Rewards and recognition programs<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Corporate Discounts<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">Great working environment<\/span><\/span><\/li><\/ul><p><span style=\\\"color:#000000\\\"><br \/><b><span style=\\\"font-size:inherit\\\">[INTERNAL ONLY]<\/span><\/b><\/span><\/p><p><span style=\\\"color:#000000\\\"><b><span style=\\\"font-size:inherit\\\">Requirements<\/span><\/b><\/span>:<\/p><ul><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">6 months in company with proven previous experience in targeted role OR 9 month in company<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">KPI Performance above Teams Average in the last 6 months<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">No absenteeism in the last 6 months<\/span><\/span><\/li><li style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><span style=\\\"font-size:inherit\\\">No disciplinary actions for the last 6 months<\/span><\/span><\/li><li style=\\\"color:!important\\\">Languages PT C2 &#43; EN C2<\/li><\/ul>\",\"ats_external_id\":\"R1767154\",\"location\":\"WAH\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-12T20:55:22.413+08:00\",\"created_at\":\"2026-10-07T00:07:54.209+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzU5NQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PRT-Work-From-Home---Direct\/Snr-Representative-People-Solution-Centre-PT---EN-C2_R1767154-1\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"People Solutions Transformation and Data Analytics\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"740544c0a47f01dd4480d776c10fbd38\",\"descriptor\":\"Concentrix Services Portugal, Sociedade Unipessoal, LDA\",\"reference_id\":\"ICNPO\",\"organization_reference_id\":\"ICNPO\"},\"language\":[],\"location\":{\"city\":\"WAH\",\"state\":null,\"country\":{\"wid\":\"2e8c5034deb045d49315417c347472ca\",\"iso2\":\"PT\",\"iso3\":\"PRT\",\"descriptor\":\"Portugal\",\"iso_numeric\":\"620\"},\"postal_code\":\"4700-223\",\"primary_location\":{\"id\":\"PT-WFH-DRECT-01\",\"wid\":\"eaab6a231b1a01a067ddbb36fe04d719\",\"descriptor\":\"PRT Work From Home - Direct\"}},\"languages\":null,\"recruiter\":{\"email\":{\"wid\":\"4f06c95215ea10165217ffcbb77a0004\",\"address\":\"rafaela.dias2@concentrix.com\"},\"last_name\":\"Costa\",\"first_name\":\"Rafaela\"},\"categories\":[{\"id\":\"CF People Solutions Transformation and Data Analytics\",\"wid\":\"0227dc387a0901acb6906693f665274c\",\"descriptor\":\"People Solutions Transformation and Data Analytics\"}],\"recruiters\":[{\"id\":\"102550226\",\"wid\":\"da7d7d2449a210103305103ed3b50005\",\"descriptor\":\"Rafaela Costa (102550226)\"}],\"hiring_type\":null,\"job_profile\":{\"id\":\"JC2923\",\"wid\":\"5067ffc9a2310158535c6234d22eab14\",\"descriptor\":\"Sr. Representative, People Solutions Center\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-389990\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PRT-Work-From-Home---Direct\/Snr-Representative-People-Solution-Centre-PT---EN-C2_R1767154-1\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/PRT-Work-From-Home---Direct\/Snr-Representative-People-Solution-Centre-PT---EN-C2_R1767154-1\/apply\",\"job_requisition_id\":\"R1767154\"}],\"organizations\":[{\"wid\":\"04876eb9234810156fe48952becc0000\",\"descriptor\":\"23343 - Opexother - EMEAGEOHQ\",\"reference_id\":\"EMEAGEOHQ\",\"custom_reference_id\":\"EMEAGEOHQ\"},{\"wid\":\"66bf116b8687101572a53ec049150000\",\"descriptor\":\"W0ZVDD Emeageo_Hq\",\"reference_id\":\"W0ZVDD\",\"custom_reference_id\":\"W0ZVDD\"}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"wid\":\"3c76e4d0bc5501774db57d9b8f1d6ec3\",\"address\":\"raquel.nogueira@concentrix.com\"},\"last_name\":\"Nogueira\",\"first_name\":\"Raquel Oliveira\"},\"category_groups\":[{\"id\":\"CF People Solutions Group\",\"wid\":\"0227dc387a09013df045540ced65dfe6\",\"descriptor\":\"People Solutions Group\"}],\"job_requisition\":{\"id\":\"R1767154\",\"wid\":\"d09a8a45bf261044f90d3d458d8f0000\",\"descriptor\":\"R1767154 Snr Representative People Solution Centre_PT + EN C2 (Open)\"},\"recruiter_group\":[{\"email\":{\"wid\":\"4f06c95215ea10165217ffcbb77a0004\",\"address\":\"rafaela.dias2@concentrix.com\"},\"last_name\":\"Costa\",\"first_name\":\"Rafaela\"}],\"requisition_type\":null,\"workday_job_type\":null,\"compensation_grade\":{\"id\":\"CF Grade_11\",\"wid\":\"0227dc387a0901268f38556fe1650a39\",\"descriptor\":\"Grade 11\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"993\",\"campaign_id\":\"27581\",\"campaign_title\":\"Specialist, Training &amp; Quality R1770363\",\"campaign_type\":\"job_application\",\"job_title\":\"Quality & Training Specialist with Danish\/Swedish and English\",\"street\":\"POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13\",\"address\":\"POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13\",\"city\":\"Katowice\",\"state\":\"Silesian\",\"postal_code\":\"40-083\",\"region\":null,\"country\":\"Poland\",\"short_description\":\"Quality & Training Specialist plays a dual role in quality assurance and training delivery. 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Training &amp; Development<\/b><\/p><p>You&#39;ll play a key role in developing talent and supporting employee success through engaging learning experiences.<\/p><p>\u2714 Deliver impactful training sessions using modern facilitation techniques<br \/>\u2714 Coach and support employees throughout their learning journey<br \/>\u2714 Monitor trainee progress and provide constructive developmental feedback<br \/>\u2714 Prepare and facilitate classroom, virtual, and hands-on learning activities<br \/>\u2714 Partner with Operations to ensure successful transition from training to production<br \/>\u2714 Evaluate training effectiveness and recommend improvements to learning programs<br \/>\u2714 Support the creation and enhancement of training materials and job aids<br \/>\u2714 Foster a culture of continuous learning and professional growth<\/p><br \/><h1>&#x1f464; What We&#39;re Looking For<\/h1><br \/><p>\u2705 <b>Danish\/Swedish (C1\/C2) &#43; English (C1\/C2)<\/b><br \/>\u2705 Experience as a <b>Trainer or Quality Evaluator<\/b> is preferred.<br \/>\u2705 Strong analytical skills and attention to detail<br \/>\u2705 Excellent organizational and time-management abilities<br \/>\u2705 Ability to work independently and manage multiple priorities<br \/>\u2705 Excellent communication and facilitation skills<br \/>\u2705 Proficiency in Microsoft Office applications<br \/>\u2705 English and\/or Polish language skills considered an asset<br \/>\u2705 Availability to work from our <b>Katowice office - OnSite role<\/b><\/p><br \/><h2>&#x1f381; What We Offer<\/h2><p>&#x1f4b0; Stable full-time employment based on an employment contract<br \/>&#x1f3e5; Private healthcare package (Luxmed)<br \/>&#x1f3af; MyBenefit platform and additional employee benefits<br \/>&#x1f6e1;\ufe0f Life insurance coverage<br \/>&#x1f4da; Access to e-learning and professional development platforms<br \/>&#x1f9e0; Employee Assistance Program (psychological, legal, financial, and managerial support)<br \/>&#x1f30d; Free language courses<br \/>&#x1f389; Employee events, competitions, engagement initiatives, and much more<\/p>\",\"ats_external_id\":\"R1770363\",\"location\":\"Katowice, Silesian\",\"job_type\":\"\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-28T20:05:31.061+08:00\",\"created_at\":\"2026-10-07T00:07:48.131+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzU4MQ?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/POL-Katowice---Global-Office-Park-Building-A2-Flrs-10-thru-13\/Quality---Training-Specialist-with-Danish-Norwegian-and-English_R1770363\/apply\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Training and Quality\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":[],\"location\":{\"city\":\"Katowice\",\"state\":\"Silesian\",\"country\":{\"wid\":\"131d5ac7e3ee4d7b962bdc96e498e412\",\"iso2\":\"PL\",\"iso3\":\"POL\",\"descriptor\":\"Poland\",\"iso_numeric\":\"616\"},\"postal_code\":\"40-083\",\"primary_location\":{\"id\":\"PL-KAT-GLOBA-02\",\"wid\":\"d5acbea8f68110148e2dc19d4e460000\",\"descriptor\":\"POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13\"}},\"languages\":null,\"recruiter\":{\"email\":{\"address\":\"aleksandra.stoyanova@concentrix.com\"},\"first_name\":\"Stoyanova, Aleksandra Ivanova (\u0421\u0442\u043e\u044f\u043d\u043e\u0432\u0430, \u0410\u043b\u0435\u043a\u0441\u0430\u043d\u0434\u0440\u0430)\"},\"categories\":[{\"descriptor\":\"CF Training and Quality\"}],\"recruiters\":[{\"id\":\"102115158\",\"wid\":\"56dcf7ba8e531012c821bf1c66fa0000\",\"descriptor\":\"Aleksandra Ivanova Stoyanova (\u0410\u043b\u0435\u043a\u0441\u0430\u043d\u0434\u0440\u0430 \u0421\u0442\u043e\u044f\u043d\u043e\u0432\u0430) (102115158)\"}],\"hiring_type\":null,\"job_profile\":{\"id\":\"JC1679\",\"descriptor\":\"Specialist, Training & Quality\"},\"remote_type\":null,\"is_evergreen\":true,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-392614\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/POL-Katowice---Global-Office-Park-Building-A2-Flrs-10-thru-13\/Quality---Training-Specialist-with-Danish-Norwegian-and-English_R1770363\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/POL-Katowice---Global-Office-Park-Building-A2-Flrs-10-thru-13\/Quality---Training-Specialist-with-Danish-Norwegian-and-English_R1770363\/apply\",\"job_requisition_id\":\"R1770363\"}],\"organizations\":[],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"zaneta.vallo@concentrix.com\"},\"first_name\":\"Zaneta Rakoczy (103159703)\"},\"category_groups\":[{\"id\":\"CF Training_Quality Group\",\"wid\":\"0227dc387a09017ceaef53bded65e5ef\",\"descriptor\":\"Training & Quality Group\"}],\"job_requisition\":{\"id\":\"R1770363\",\"wid\":\"bdbd6c78c2cb1034933eb4a41ffe0000\",\"descriptor\":\"Quality & Training Specialist with Danish\/Swedish and English\"},\"requisition_type\":\"evergreen\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_9A\",\"wid\":\"0227dc387a09018bf2c30105e165b735\",\"descriptor\":\"Grade 9A\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"994\",\"campaign_id\":\"27580\",\"campaign_title\":\"Specialist, Training &amp; 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This position ensures customer interactions meet established quality standards while also preparing employees for success through effective training and coaching.\",\"long_description\":\"<p><br \/><br \/><\/p><h1><b>&#x1f4a1; Why Join Us?<\/b><\/h1><p>\u2705 Make a direct impact on service quality and business performance<br \/>\u2705 Develop and coach employees to reach their full potential<br \/>\u2705 Work closely with Operations, Leadership, and Client teams<br \/>\u2705 Gain exposure to both Quality and Learning &amp; Development functions<br \/>\u2705 Enjoy career growth opportunities within a global organization<br \/>\u2705 Be part of a collaborative and people-focused culture<br \/>\u2705 Access continuous learning and professional development programs<\/p><br \/><h1>&#x1f3af;<b> Your Impact<\/b><\/h1><br \/><p>&#x1f50d; <b>Quality Excellence<\/b><\/p><p>As a Quality Evaluator &amp; Trainer, you will help ensure exceptional customer experiences by driving quality standards and continuous improvement.<\/p><p>\u2714 Monitor and evaluate calls, chats, and email interactions to ensure quality compliance<br \/>\u2714 Analyze performance trends, identify gaps, and recommend improvement actions<br \/>\u2714 Share quality insights and evaluation results with internal and client stakeholders<br \/>\u2714 Participate in calibration sessions to drive scoring consistency and best practices<br \/>\u2714 Maintain a strong understanding of products, services, and program requirements<br \/>\u2714 Support quality initiatives, documentation updates, and improvement projects<br \/>\u2714 Partner with Operations to identify key performance drivers and optimization opportunities<br \/>\u2714 Contribute to overall business performance, operational excellence, and customer satisfaction<\/p><br \/><p><b>&#x1f393; Training &amp; Development<\/b><\/p><p>You&#39;ll play a key role in developing talent and supporting employee success through engaging learning experiences.<\/p><p>\u2714 Deliver impactful training sessions using modern facilitation techniques<br \/>\u2714 Coach and support employees throughout their learning journey<br \/>\u2714 Monitor trainee progress and provide constructive developmental feedback<br \/>\u2714 Prepare and facilitate classroom, virtual, and hands-on learning activities<br \/>\u2714 Partner with Operations to ensure successful transition from training to production<br \/>\u2714 Evaluate training effectiveness and recommend improvements to learning programs<br \/>\u2714 Support the creation and enhancement of training materials and job aids<br \/>\u2714 Foster a culture of continuous learning and professional growth<\/p><br \/><h1>&#x1f464; What We&#39;re Looking For<\/h1><br \/><p>\u2705 <b>French(C1\/C2) &#43; English C1\/C2<\/b><br \/>\u2705 Experience as a <b>Trainer or Quality Evaluator<\/b> is preferred.<br \/>\u2705 Strong analytical skills and attention to detail<br \/>\u2705 Excellent organizational and time-management abilities<br \/>\u2705 Ability to work independently and manage multiple priorities<br \/>\u2705 Excellent communication and facilitation skills<br \/>\u2705 Proficiency in Microsoft Office applications<br \/>\u2705 English and\/or Polish language skills considered an asset<br \/>\u2705 Availability to work from our <b>Katowice office - OnSite role<\/b><\/p><br \/><h2>&#x1f381; 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Why Join Us?<\/b><\/h1><p>\u2705 Make a direct impact on service quality and business performance<br \/>\u2705 Develop and coach employees to reach their full potential<br \/>\u2705 Work closely with Operations, Leadership, and Client teams<br \/>\u2705 Gain exposure to both Quality and Learning &amp; Development functions<br \/>\u2705 Enjoy career growth opportunities within a global organization<br \/>\u2705 Be part of a collaborative and people-focused culture<br \/>\u2705 Access continuous learning and professional development programs<\/p><br \/><h1>&#x1f3af;<b> Your Impact<\/b><\/h1><br \/><p>&#x1f50d; <b>Quality Excellence<\/b><\/p><p>As a Quality Evaluator &amp; Trainer, you will help ensure exceptional customer experiences by driving quality standards and continuous improvement.<\/p><p>\u2714 Monitor and evaluate calls, chats, and email interactions to ensure quality compliance<br \/>\u2714 Analyze performance trends, identify gaps, and recommend improvement actions<br \/>\u2714 Share quality insights and evaluation results with internal and client stakeholders<br \/>\u2714 Participate in calibration sessions to drive scoring consistency and best practices<br \/>\u2714 Maintain a strong understanding of products, services, and program requirements<br \/>\u2714 Support quality initiatives, documentation updates, and improvement projects<br \/>\u2714 Partner with Operations to identify key performance drivers and optimization opportunities<br \/>\u2714 Contribute to overall business performance, operational excellence, and customer satisfaction<\/p><br \/><p><b>&#x1f393; Training &amp; Development<\/b><\/p><p>You&#39;ll play a key role in developing talent and supporting employee success through engaging learning experiences.<\/p><p>\u2714 Deliver impactful training sessions using modern facilitation techniques<br \/>\u2714 Coach and support employees throughout their learning journey<br \/>\u2714 Monitor trainee progress and provide constructive developmental feedback<br \/>\u2714 Prepare and facilitate classroom, virtual, and hands-on learning activities<br \/>\u2714 Partner with Operations to ensure successful transition from training to production<br \/>\u2714 Evaluate training effectiveness and recommend improvements to learning programs<br \/>\u2714 Support the creation and enhancement of training materials and job aids<br \/>\u2714 Foster a culture of continuous learning and professional growth<\/p><br \/><h1>&#x1f464; What We&#39;re Looking For<\/h1><br \/><p>\u2705 <b>German(C1\/C2) &#43; English C1\/C2<\/b><br \/>\u2705 Experience as a <b>Trainer or Quality Evaluator<\/b> is preffered.<br \/>\u2705 Strong analytical skills and attention to detail<br \/>\u2705 Excellent organizational and time-management abilities<br \/>\u2705 Ability to work independently and manage multiple priorities<br \/>\u2705 Excellent communication and facilitation skills<br \/>\u2705 Proficiency in Microsoft Office applications<br \/>\u2705 English and\/or Polish language skills considered an asset<br \/>\u2705 Availability to work from our <b>Katowice office - OnSite role<\/b><\/p><br \/><h2>&#x1f381; What We Offer<\/h2><p>&#x1f4b0; Stable full-time employment based on an employment contract<br \/>&#x1f3e5; Private healthcare package (Luxmed)<br \/>&#x1f3af; MyBenefit platform and additional employee benefits<br \/>&#x1f6e1;\ufe0f Life insurance coverage<br \/>&#x1f4da; Access to e-learning and professional development platforms<br \/>&#x1f9e0; Employee Assistance Program (psychological, legal, financial, and managerial support)<br \/>&#x1f30d; Free language courses<br \/>&#x1f389; Employee events, competitions, engagement initiatives, and much more<\/p>\"},\"source\":\"Talkpush\",\"source_domain\":\"cnxglobalnonadvsory\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"0\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"6\",\"auto_call\":\"0\",\"on_erp_listing\":null,\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"995\",\"campaign_id\":\"27574\",\"campaign_title\":\"Sr. Consultant, General Business (TCF) R1763311\",\"campaign_type\":\"job_application\",\"job_title\":\"Senior Consultant \u2013 Exp\u00e9rience Client (H\/F)\",\"street\":\"FRA Paris - 3 rue d'Heliopolis-Catalyst\",\"address\":\"FRA Paris - 3 rue d'Heliopolis-Catalyst\",\"city\":\"Paris\",\"state\":null,\"postal_code\":\"75017\",\"region\":null,\"country\":\"France\",\"short_description\":\"We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. \\n\\nThe global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\\n\\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix\u2019s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\\n\\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\",\"long_description\":\"<p><b><span style=\\\"font-size:inherit\\\">Concentrix Consulting | France et r\u00e9gion EMEA<\/span><\/b><\/p><h2>\u00c0 propos de Concentrix<\/h2><p><span style=\\\"font-size:inherit\\\">Concentrix est une entreprise internationale sp\u00e9cialis\u00e9e dans les technologies, les services et l&#39;exp\u00e9rience client. Pr\u00e9sente dans plus de 70 pays, elle accompagne de grandes entreprises dans l&#39;am\u00e9lioration de leurs performances, la modernisation de leurs outils et la transformation de leurs activit\u00e9s.<\/span><\/p><p><span style=\\\"font-size:inherit\\\">Son objectif est d&#39;aider les entreprises \u00e0 simplifier leurs op\u00e9rations, \u00e0 mieux r\u00e9pondre aux attentes de leurs clients et \u00e0 am\u00e9liorer leur efficacit\u00e9 gr\u00e2ce aux donn\u00e9es, aux technologies et \u00e0 l&#39;expertise de ses \u00e9quipes.<\/span><\/p><p><span style=\\\"font-size:inherit\\\">L&#39;\u00e9quipe Produits et Services Techniques de Concentrix accompagne les entreprises dans leurs projets de transformation digitale et op\u00e9rationnelle. Elle associe conseil, analyse de donn\u00e9es, conception de solutions technologiques et compr\u00e9hension des besoins des clients pour proposer des solutions concr\u00e8tes et adapt\u00e9es \u00e0 chaque entreprise.<\/span><\/p><p><span style=\\\"font-size:inherit\\\">Au sein de l&#39;\u00e9quipe Consulting, vous participerez \u00e0 des missions de conseil strat\u00e9gique et op\u00e9rationnel visant \u00e0 am\u00e9liorer l&#39;exp\u00e9rience client, optimiser les performances des services clients et accompagner les entreprises dans leur transformation.<\/span><\/p><br \/><h2>Pr\u00e9sentation du poste<\/h2><p><span style=\\\"font-size:inherit\\\">En tant que <\/span><b><span style=\\\"font-size:inherit\\\">Senior Consultant en Exp\u00e9rience Client<\/span><\/b><span style=\\\"font-size:inherit\\\">, vous contribuerez au d\u00e9veloppement de l&#39;activit\u00e9 conseil de Concentrix en France et dans la r\u00e9gion EMEA (Europe, Moyen-Orient et Afrique).<\/span><\/p><p><span style=\\\"font-size:inherit\\\">Sous la responsabilit\u00e9 d&#39;un Senior Manager, vous accompagnerez les entreprises dans l&#39;am\u00e9lioration de leur relation client, l&#39;optimisation de leurs op\u00e9rations et la transformation de leurs parcours clients.<\/span><\/p><p><span style=\\\"font-size:inherit\\\">Vous interviendrez sur des projets vari\u00e9s, allant de la d\u00e9finition de strat\u00e9gies d&#39;exp\u00e9rience client \u00e0 l&#39;am\u00e9lioration des processus, en passant par la mise en place de nouveaux canaux de communication et de solutions technologiques.<\/span><\/p><p><span style=\\\"font-size:inherit\\\">Vous participerez \u00e9galement au d\u00e9veloppement commercial de l&#39;activit\u00e9 et \u00e0 l&#39;am\u00e9lioration des m\u00e9thodes de travail internes de Concentrix.<\/span><\/p><br \/><h2>Vos principales missions<\/h2><h3>1. Am\u00e9liorer l&#39;exp\u00e9rience client<\/h3><ul><li>Analyser les parcours clients et identifier les points de friction afin de proposer des am\u00e9liorations.<\/li><li>Accompagner les entreprises dans la d\u00e9finition de leur strat\u00e9gie de relation client et l&#39;organisation de leurs services.<\/li><li>Concevoir des parcours clients plus simples, plus fluides et plus efficaces sur l&#39;ensemble des canaux de communication.<\/li><\/ul><h3>2. Optimiser les op\u00e9rations et les performances<\/h3><ul><li>Identifier des solutions pour am\u00e9liorer la qualit\u00e9 du service client, r\u00e9duire les co\u00fbts et optimiser les processus.<\/li><li>Accompagner les entreprises dans l&#39;am\u00e9lioration de leurs m\u00e9thodes de travail et de leur organisation.<\/li><li>Participer \u00e0 la d\u00e9finition de strat\u00e9gies d&#39;externalisation de certaines activit\u00e9s, lorsque cela est pertinent.<\/li><\/ul><h3>3. D\u00e9velopper de nouveaux canaux de communication<\/h3><ul><li>Accompagner la mise en place ou l&#39;am\u00e9lioration de canaux de contact tels que le chat, la visioconf\u00e9rence et les chatbots.<\/li><li>D\u00e9velopper des solutions permettant aux clients de trouver des r\u00e9ponses de mani\u00e8re autonome.<\/li><li>Contribuer \u00e0 l&#39;int\u00e9gration des diff\u00e9rents canaux afin d&#39;offrir une exp\u00e9rience client coh\u00e9rente.<\/li><\/ul><h3>4. Analyser les donn\u00e9es et les attentes des clients<\/h3><ul><li>Participer \u00e0 la mise en place de dispositifs de collecte et d&#39;analyse des retours clients.<\/li><li>Exploiter les donn\u00e9es et les indicateurs de performance pour identifier les axes d&#39;am\u00e9lioration.<\/li><li>R\u00e9aliser des \u00e9tudes de march\u00e9 et des comparaisons avec les pratiques d&#39;autres entreprises afin d&#39;\u00e9laborer des recommandations.<\/li><\/ul><h3>5. Contribuer au d\u00e9veloppement de l&#39;activit\u00e9 conseil<\/h3><ul><li>Participer \u00e0 la pr\u00e9paration de propositions commerciales et \u00e0 la recherche de nouvelles opportunit\u00e9s.<\/li><li>Contribuer au d\u00e9veloppement des relations avec les clients existants.<\/li><li>Participer \u00e0 la production d&#39;\u00e9tudes, d&#39;analyses et de recommandations permettant de valoriser l&#39;expertise de Concentrix.<\/li><li>Prendre part aux initiatives internes visant \u00e0 am\u00e9liorer les m\u00e9thodes de travail et \u00e0 accompagner la transformation de l&#39;entreprise.<\/li><\/ul><h2>Profil recherch\u00e9<\/h2><h3>Formation et exp\u00e9rience<\/h3><ul><li>Dipl\u00f4me de niveau Bac &#43;5, id\u00e9alement obtenu dans une grande \u00e9cole de commerce ou dans une formation \u00e9quivalente.<\/li><li>Au moins 3 ans d&#39;exp\u00e9rience en conseil en management ou en strat\u00e9gie.<\/li><li>Une exp\u00e9rience en strat\u00e9gie d&#39;exp\u00e9rience client, dans le secteur du retail, du voyage ou sur des projets technologiques li\u00e9s \u00e0 la relation client constitue un atout.<\/li><\/ul><h3>Comp\u00e9tences<\/h3><ul><li>Solides capacit\u00e9s d&#39;analyse et de r\u00e9solution de probl\u00e8mes.<\/li><li>Bonne compr\u00e9hension des enjeux commerciaux et op\u00e9rationnels des entreprises.<\/li><li>Capacit\u00e9 \u00e0 structurer des analyses, \u00e0 formuler des recommandations pertinentes et \u00e0 pr\u00e9senter des id\u00e9es de mani\u00e8re claire et convaincante.<\/li><li>Excellentes comp\u00e9tences en communication \u00e9crite et orale.<\/li><li>Ma\u00eetrise du fran\u00e7ais et de l&#39;anglais, indispensables pour \u00e9voluer dans un environnement international.<\/li><\/ul><h3>Qualit\u00e9s personnelles<\/h3><ul><li>Curiosit\u00e9 intellectuelle et envie d&#39;apprendre.<\/li><li>Rigueur et sens de l&#39;organisation.<\/li><li>Capacit\u00e9 d&#39;adaptation et aisance dans des environnements exigeants.<\/li><li>Esprit critique et capacit\u00e9 \u00e0 remettre en question les pratiques existantes.<\/li><li>Capacit\u00e9 \u00e0 travailler en \u00e9quipe et \u00e0 collaborer avec diff\u00e9rents interlocuteurs.<\/li><\/ul><br \/><h2>Pourquoi rejoindre Concentrix ?<\/h2><p><span style=\\\"font-size:inherit\\\">Rejoindre Concentrix, c&#39;est int\u00e9grer une entreprise internationale qui accompagne de grandes marques dans leurs projets de transformation et d&#39;am\u00e9lioration de l&#39;exp\u00e9rience client.<\/span><\/p><p><span style=\\\"font-size:inherit\\\">Vous \u00e9voluerez au sein d&#39;\u00e9quipes sp\u00e9cialis\u00e9es dans le conseil, les donn\u00e9es et les technologies, et contribuerez \u00e0 des projets visant \u00e0 r\u00e9soudre des probl\u00e9matiques concr\u00e8tes et \u00e0 am\u00e9liorer les performances des entreprises.<\/span><\/p><p><span style=\\\"font-size:inherit\\\">C&#39;est \u00e9galement l&#39;occasion de d\u00e9velopper votre expertise, de travailler dans un environnement international et de participer \u00e0 des projets de transformation vari\u00e9s.<\/span><\/p><br \/>\",\"ats_external_id\":\"R1763311\",\"location\":\"Paris\",\"job_type\":\"full_time\",\"salary\":\"5000\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-23T20:04:39.532+08:00\",\"created_at\":\"2026-10-07T00:07:41.740+08:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/cnxglobalnonadvsory.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8yNzU3NA?\",\"apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/FRA-Paris---3-rue-dHeliopolis-Catalyst\/Senior-Consultant---Exprience-Client--H-F-_R1763311\/apply\",\"head_count\":\"1\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"Strategy\",\"job_industry\":null,\"contract_type\":null,\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"5a03f0bff16e101ac0bb10df689f0000\",\"descriptor\":\"Concentrix Catalyst France\",\"reference_id\":\"WFR28\",\"organization_reference_id\":\"WFR28\"},\"location\":{\"city\":\"Paris\",\"state\":null,\"country\":{\"wid\":\"54c5b6971ffb4bf0b116fe7651ec789a\",\"iso2\":\"FR\",\"iso3\":\"FRA\",\"descriptor\":\"France\",\"iso_numeric\":\"250\"},\"postal_code\":\"75017\",\"primary_location\":{\"id\":\"FR-PAR-HELIO-06\",\"wid\":\"37022fb0519e102d6f58e3bf7a360000\",\"descriptor\":\"FRA Paris - 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Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.\u00a0\u00a0<\/i><\/span><\/p><p><span style=\\\"color:#000000\\\"><i>As part of our commitment to the Employment Equity Act and Concentrix South Africa\u2019s Employment Equity Plan, preference will be given to candidates from designated groups in alignment with the Company\u2019s EE Sectoral Targets and Affirmative Action measures. 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We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.<span>\u00a0<\/span><\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">If you\u2019re looking to grow and be inspired, as an Account Manager in Valencia (hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech.<span>\u00a0<\/span><\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><b>Career growth and personal development<\/b><span>\u00a0<\/span><\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">This is a great opportunity to experience the power of what\u2019s next and develop \u201cfriends for life\u201d at the same time. 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We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0<\/p><br \/><p>If you\u2019re looking to grow and be inspired, as an\u00a0<b>Inside Sales Representative\u00a0in Barcelona <\/b> you will be part of our team of game-changers who are powering the brands of the future in tech.\u00a0<\/p><br \/><p><b>Career growth and personal development\u00a0<\/b><\/p><br \/><p>This is a great opportunity to experience the power of what\u2019s next and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed.\u00a0<\/p><br \/><p><b>What you will do in this role\u00a0<\/b><\/p><br \/><p>In everything we do, we believe in doing right by and for people \u2013 our clients, their customers, our people, our community, and our planet.\u00a0<\/p><br \/><p>As an <b>Inside Sales Representative<\/b> on our team, you will:\u00a0<\/p><br \/><p>- Execute and achieve sales quota and targets.\u00a0<br \/>- Identify and qualify prospects and deciders in the targeted companies\u202f\u00a0<br \/>- Pass the leads on to the country or reseller and follow-up the sales cycle\u00a0<br \/>- Focus on driving profitability through proactive management\u00a0<br \/>- Track, manage, and report ongoing activity relative to sales pipeline\u00a0<br \/>- Reviewing level of client satisfaction and escalating issues when necessary\u00a0<\/p><br \/><p><b>Your qualifications\u00a0<\/b><\/p><br \/><p>We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. 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That\u2019s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.\u00a0<\/p><br \/><p>In this role, we offer benefits that help support your <b>unique lifestyle:\u00a0<\/b><\/p><p>- Full time 39 hours\/week <b>permanent <\/b>contract: <b>Monday to Friday 14:00 to 23:00<\/b><br \/>- Salary package: Base salary of 23.000 euros gross\/year &#43; up to 4,000 euros gross\/year in bonus\u00a0<br \/>- Great office location in Barcelona\u00a0&#43; hybrid work model after 2 months<br \/>- Full paid training about the company and the project you will be working on\u00a0<br \/>- Career development program and specialized courses\u00a0<\/p><br \/><p><b>Experience the best version of you!\u00a0<\/b><\/p><br \/><p>At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u00a0<\/p><br \/><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d\u00a0<\/p><br \/><p><i>Concentrix is an equal opportunity employer\u00a0<\/i><\/p><p><i>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. 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This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.\",\"long_description\":\"<p><span>ROLE: Sr. Quality Evaluator<\/span><\/p><p>DESIGNATION: Sr. Quality Evaluator<\/p><p>LOCATION: Gurgaon<\/p><p><span>YEARS OF EXPERIENCE: 2-3 Years (Scheduling &amp; Planning)<\/span><\/p><p><span>\u00a0<\/span><\/p><p>Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.<\/p><p>\u00a0<\/p><p><b>Role and Key responsibilities:<\/b><\/p><p><b>\u00a0<\/b><\/p><p><b>Key Responsibilities:<\/b><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Responsible for monitoring contacts<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Responsible for preparing and providing feedback to agents<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Data analysis and making designated reports\/ presentations<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Participate in internal &amp; external calibrations<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Communicate to heighten awareness and focus on importance of positive customer experience<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Make recommendations and drive initiatives \/ value adds for process improvement<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Ensure that internal policies, procedures, and compliance regulations are being followed<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Identify operational \/ training requirements and help team members in fixing these gaps<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Client related analysis and other activities<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Responsible for improvement of team performance on key metrics<\/span><\/li><\/ul><p>\u00a0<\/p><p><b>Desired Skills:<\/b><\/p><p><span style=\\\"color:#000000\\\">\u00a0<\/span><\/p><ul><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Business and root cause analytical skills<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Skilled to improve team quality<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Ability to conduct transactional monitoring<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Effective feedback and coaching skills<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Awareness of compliance and controls audit<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">Strong communication skills, both written and verbal<\/span><\/li><li style=\\\"color:black !important\\\"><span style=\\\"color:#000000\\\">\u00a0<\/span><\/li><\/ul><p><b>Educational qualification:\u00a0<\/b>Graduate degree (Bachelor\u2019s) in\u00a0any stream<\/p><p>\u00a0<\/p><p>Disclaimer:-<\/p><p>&#39;Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for \u2018recruitment\u2019, \u2018processing\u2019 or any other kind of fees in exchange for offer letters from Concentrix. 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The ideal candidate should have hands-on experience in contact centre workforce planning, Calabrio configuration, reporting, and system administration activities while supporting operational efficiency and service level achievement.\",\"long_description\":\"<p><span style=\\\"color:#000000\\\"><span><b>Designation: Analyst -<\/b> Sr. Analyst, WFM Forecasting<\/span><\/span><\/p><p><span style=\\\"color:#000000\\\"><span><b>Profile: Analyst<\/b> - Sr. Analyst, WFM Forecasting<\/span><\/span><\/p><p><span style=\\\"color:#000000\\\"><span><b>Location<\/b>: Gurgaon<\/span><\/span><\/p><p><b>Years of Experience:<\/b> 7-8 Years<\/p><p><span>\u00a0<\/span><\/p><p><b><u>About the Company<\/u><\/b><\/p><p>\u00a0<\/p><p>Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and meet customer expectations.<\/p><p>\u00a0<\/p><p><b><u>Job Summary<\/u><\/b><\/p><p>We are seeking an experienced Workforce Management (WFM) professional with strong expertise in forecasting, capacity planning, scheduling, and advanced administration knowledge of Calabrio ONE. The ideal candidate should have hands-on experience in contact centre workforce planning, Calabrio configuration, reporting, and system administration activities while supporting operational efficiency and service level achievement.<\/p><p>\u00a0<\/p><p><b><u>Role and Key Responsibilities:<\/u><\/b><\/p><p><u>\u00a0<\/u><\/p><p><b><u>Forecasting, Planning &amp; Calabrio Expertise<\/u><\/b><\/p><ul><li>Utilize advanced forecasting capabilities within Calabrio to prepare short-term, mid-term, and long-term contact volume forecasts.<\/li><li>Analyze historical trends, seasonality, shrinkage patterns, and business drivers using Calabrio forecasting tools to ensure forecast accuracy.<\/li><li>Perform capacity planning, workload analysis, and FTE calculations within Calabrio based on operational and business requirements.<\/li><li>Create and maintain staffing models in Calabrio aligned with service level, occupancy, productivity, and utilization targets.<\/li><li>Conduct interval-level forecasting, staffing, and planning analysis leveraging Calabrio scheduling and planning functionalities.<\/li><\/ul><p><b><u>\u00a0<\/u><\/b><\/p><p><b><u>Calabrio Administration &amp; System Management<\/u><\/b><\/p><ul><li>Manage and administer Calabrio WFM configurations and settings.<\/li><li>Handle user access management, permissions, and role administration.<\/li><li>Configure business units, teams, queues, activities, and scheduling rules.<\/li><li>Perform maintenance of forecasting and scheduling configurations.<\/li><li>Troubleshoot Calabrio-related issues and coordinate with vendor support when required.<\/li><li>Validate data integrations and ensure data accuracy across systems.<\/li><li>Support upgrades, testing, and implementation activities within Calabrio.<\/li><\/ul><p>\u00a0<\/p><p><b><u>Scheduling &amp; Real-Time Support<\/u><\/b><\/p><ul><li>Create and maintain optimized schedules within Calabrio.<\/li><li>Monitor schedule adherence and staffing variances.<\/li><li>Partner with Real-Time Management (RTM) teams for staffing optimization.<\/li><li>Identify scheduling improvement opportunities to enhance operational efficiency.<\/li><\/ul><p>\u00a0<\/p><p><b><u>Reporting &amp; Analytics<\/u><\/b><\/p><ul><li>Prepare weekly, monthly, and executive-level workforce planning reports and dashboards with actionable insights using Calabrio reporting capabilities.<\/li><li>Present operational insights and recommendations to stakeholders.<\/li><li>Automate recurring reports wherever applicable.<\/li><\/ul><p>\u00a0<\/p><p><b><u>Stakeholder Management<\/u><\/b><\/p><ul><li>Participate in governance calls and provide workforce recommendations.<\/li><li>Ensure planning alignment with business objectives and operational goals.<\/li><\/ul><p>\u00a0<\/p><p><b><u>Required Skills &amp; Qualifications<\/u><\/b><\/p><p><b><u>\u00a0<\/u><\/b><\/p><p><b><u>Mandatory Skills<\/u><\/b><\/p><ul><li>Strong expertise in Forecasting, Capacity Planning, and Scheduling.<\/li><li>Hands-on experience in Calabrio ONE Workforce Management.<\/li><li>Strong knowledge of Calabrio Administration and configuration.<\/li><li>Experience in interval-level forecasting and staffing calculations.<\/li><li>Good understanding of shrinkage planning and scheduling optimization.<\/li><li>Advanced Microsoft Excel skills (Pivot Tables, Lookup functions, Power Query preferred).<\/li><li>Strong analytical and problem-solving skills.<\/li><li>Excellent communication and stakeholder management skills.<\/li><\/ul><p>\u00a0<\/p><p><b><u>Preferred Skills<\/u><\/b><\/p><ul><li>Experience in BPO \/ Contact Center environment.<\/li><li>Knowledge of SQL, Power BI, or Tableau is an added advantage.<\/li><li>Exposure to automation initiatives and reporting enhancements.<\/li><li>Understanding of multi-skill and multi-channel planning.<\/li><\/ul><p>\u00a0<\/p><p><b><u>Key Metrics Exposure<\/u><\/b><\/p><ul><li>Service Level (SL)<\/li><li>Average Handle Time (AHT)<\/li><li>Occupancy<\/li><li>Shrinkage<\/li><li>Forecast Accuracy<\/li><li>Schedule Efficiency<\/li><li>Staffing Utilization<\/li><li>Adherence &amp; Conformance<\/li><\/ul><p>\u00a0<\/p><p><b>Educational Qualification:<\/b> Graduation in any discipline<\/p><p>\u00a0<\/p><p>\u00a0<b><u>Disclaimer<\/u><\/b><u>: -<\/u><\/p><p>&#39;Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for \u2018recruitment\u2019, \u2018processing\u2019 or any other kind of fees in exchange for offer letters from Concentrix. 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EN Fintech - Remote \",\"campaign_type\":\"job_application\",\"job_title\":\"Fintech Customer Care | English Speakers | WAH | CV Mandatory\",\"street\":null,\"address\":null,\"city\":\"Cairo\",\"state\":\"Cairo Governorate\",\"postal_code\":null,\"region\":\"Cairo\",\"country\":\"Egypt\",\"short_description\":\"Join Concentrix Today!\",\"long_description\":\"<p>As the first point of contact for customers, you will help them navigate the platform, troubleshoot issues, and get the most out of the product. You will manage a high volume of customer inquiries across multiple channels while ensuring every interaction is handled with clarity, ownership, and efficiency.<\/p>\\n<p>&nbsp;<\/p>\\n<div>\\n<h3><strong>Key Responsibilities<\/strong><\/h3>\\n<p><strong>Deliver High-Quality Customer Support<\/strong><\/p>\\n<ul>\\n<li>Respond to customer inquiries through Zendesk via email, phone, and other supported channels.<\/li>\\n<li>Provide clear, accurate, and timely responses to customer questions.<\/li>\\n<li>Ensure a consistent and professional customer experience across all interactions.<\/li>\\n<\/ul>\\n<p><strong>Own &amp; Manage Customer Requests<\/strong><\/p>\\n<ul>\\n<li>Take full ownership of customer requests from the first response through resolution.<\/li>\\n<li>Proactively follow up to ensure issues are fully resolved.<\/li>\\n<li>Maintain clear and accurate documentation of customer interactions in Zendesk.<\/li>\\n<\/ul>\\n<p><strong>Troubleshoot &amp; Resolve Issues<\/strong><\/p>\\n<ul>\\n<li>Investigate and resolve common product and platform issues.<\/li>\\n<li>Guide customers through workflows and product best practices.<\/li>\\n<li>Identify complex issues requiring escalation and route them appropriately.<\/li>\\n<\/ul>\\n<p><strong>Collaborate with Internal Teams<\/strong><\/p>\\n<ul>\\n<li>Escalate complex or technical cases to the L2 Technical Support team with clear context.<\/li>\\n<li>Work closely with Product, Engineering, and other relevant teams when required.<\/li>\\n<li>Ensure smooth handoffs and proper follow-up on escalated cases.<\/li>\\n<\/ul>\\n<p><strong>Support Continuous Improvement<\/strong><\/p>\\n<ul>\\n<li>Contribute to internal documentation and knowledge-base content.<\/li>\\n<li>Share recurring customer issues and feedback with the team.<\/li>\\n<li>Support initiatives aimed at improving processes and overall support efficiency.<\/li>\\n<\/ul>\\n<h3><strong>Requirements<\/strong><\/h3>\\n<ul>\\n<li><strong>English proficiency: B2 level or above.<\/strong><\/li>\\n<li><strong>1&ndash;3 years <\/strong>of customer support experience.<\/li>\\n<li>Strong written and verbal communication skills.<\/li>\\n<li>Experience within <strong>fintech, payments, or financial software.<\/strong><\/li>\\n<\/ul>\\n<h3><strong>Working Conditions<\/strong><\/h3>\\n<ul>\\n<li><strong>Work Model:<\/strong> Work from Home (WAH)<\/li>\\n<li><strong>Working Hours:<\/strong> 10:00 AM &ndash; 7:00 PM Cairo time<\/li>\\n<li><strong>Shift:<\/strong> Fixed<\/li>\\n<li><strong>Days Off:<\/strong> Saturday &amp; Sunday<\/li>\\n<li><strong>Serving Region:<\/strong> Europe<\/li>\\n<\/ul>\\n<p><strong>Important: A CV is mandatory when applying for this position.<\/strong><\/p>\\n<p><strong>Career Framework Role:<\/strong><\/p>\\n<p>Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.<\/p>\\n<p>&nbsp;<\/p>\\n<p><strong>What We Offer:<\/strong><\/p>\\n<ul>\\n<li>Competitive Salary<\/li>\\n<li>Transportation Provided<\/li>\\n<li>Medical &amp; Social Insurance<\/li>\\n<li>Fast track for promotions within 6 months<\/li>\\n<li>Supportive, inclusive, and growth-focused work environment<\/li>\\n<\/ul>\\n<p>&nbsp;<\/p>\\n<p><strong>Disclaimer:<\/strong><\/p>\\n<p>The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.<\/p>\\n<p>Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.<\/p>\\n<\/div>\",\"ats_external_id\":\"EG-5162\",\"location\":\"Cairo, Cairo\",\"job_type\":\"full_time\",\"salary\":\"\",\"salary_type\":\"\",\"salary_currency\":\"\",\"updated_at\":\"2026-10-30T03:59:15.538+04:00\",\"created_at\":\"2026-10-06T14:13:44.841+04:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-met1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC81MTYy?\",\"apply_url\":\"https:\/\/concentrix-met1.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC81MTYy\/apply?\",\"head_count\":\"0\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":null,\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":\"fully_remote\",\"workday_job_requisition_data\":null,\"source\":\"Talkpush\",\"source_domain\":\"concentrix-met1\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":null,\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"3\",\"auto_call\":\"0\",\"on_erp_listing\":\"1\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"1555\",\"campaign_id\":\"1175\",\"campaign_title\":\"Advisor I, Customer Service - Bilingual R1770286\",\"campaign_type\":\"job_application\",\"job_title\":\"Fashion Support Consultant (German - speaking) - On-site IN02\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":\"Catalonia\",\"country\":\"Spain\",\"short_description\":\" ,\",\"long_description\":\"<p><b>Experience the power of a game - changing career<\/b>\u00a0<\/p><br \/><p>Are you looking for\u00a0what\u2019s\u00a0next?\u00a0We\u2019re\u00a0a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0<\/p><br \/><p>If\u00a0you\u2019re\u00a0looking to grow and be inspired, as a\u00a0<b>Fashion Support Consultant in Barcelona\u00a0(on-site),<\/b>\u00a0you will be part of our team of\u00a0game-changers\u00a0who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.\u00a0<\/p><br \/><p><b>Career growth and personal development<\/b>\u00a0<\/p><br \/><p>We\u2019ll\u00a0give you all the training,\u00a0cutting-edge\u00a0technologies, and the continuing support\u00a0you\u2019ll\u00a0need to succeed. At Concentrix,\u00a0there\u2019s\u00a0a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within!\u00a0That\u2019s\u00a0why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career\u00a0you\u2019ve\u00a0always envisioned.\u00a0<\/p><br \/><p><b>What you will do in this role<\/b>\u00a0<\/p><br \/><p>As a Fashion Support Consultant\u00a0on our team, you will:<\/p><p>- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users\u2019 demands.\u00a0<\/p><p>- Log call details onto call management systems and provide response and resolution within SLA.\u00a0<\/p><p>-\u00a0Maintain\u00a0service and product knowledge and\u00a0expertise\u00a0associated with applications specific to individual customers.\u00a0<\/p><p>- Escalate potential service issues initially with Mentor. 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Apply today and discover why over 440k&#43;\u00a0game-changers\u00a0around the globe call Concentrix their \u201cemployer of choice.\u201d<b>\u00a0<\/b>\u00a0<\/p><br \/><p><b>Concentrix is an equal opportunity employer<\/b>\u00a0<\/p><p><i>We&#39;re\u00a0proudly\u00a0united as one\u00a0team, one company, globally.\u00a0We&#39;re\u00a0committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. 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This position is responsible for processing customer orders and sales; providing\/receiving information; selling client products\/service as well as providing basic customer service support.\",\"long_description\":\"<p><b>Experience the power of a game-changing career\u00a0<\/b>\u00a0<\/p><br \/><p>Want to be part of an innovative and growing team? We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0\u00a0<\/p><br \/><p>If you\u2019re looking to grow and be inspired, as an Account Manager in Barcelona (hybrid), you will be part of our team of game-changers who are powering the brands of the future in the Tech industry.\u00a0\u00a0<\/p><br \/><p>\u00a0<\/p><p><b>What you will do in this role\u00a0<\/b>\u00a0<\/p><p><br \/>\u00a0<br \/>- Responsible for partner pipeline management, detecting new opportunities detected, and driving successful and profitable closure of deal rate \u00a0<br \/>- Understand partner market and competition and evaluate reseller interest \u00a0<br \/>- Create partner loyalty and drive partner competencies and certification in BU products \u00a0<br \/>- Ensure partners are taking advantage of promotions, events &amp; programs \u00a0<br \/>- Work together with partner to drive revenue for BU via campaigns, opportunity identification (and closure) and other methods \u00a0<br \/>- Detect and provide transparency of qualified opportunities and take actions to close them with partner &amp; support partners to close big deals when necessary \u00a0<br \/>- Work closely with telemarketing, end user sales teams and other key resources to maximize revenue and customer\/partner satisfaction \u00a0<br \/>- Monitor execution of partner marketing plan, investment and co-marketing activities review and proposal, monitor ROI \u00a0<br \/>- May attend country partner events for meeting key partners\u00a0\u00a0\u00a0<\/p><br \/><p><b>Concentrix is a great match if you:\u00a0<\/b>\u00a0<\/p><br \/><p>- Are bilingual or proficient in French plus advanced English<br \/>- Have two years of related technical sales experience preferred \u00a0<br \/>- Are familiar with channel programs \u00a0<br \/>- Have excellent negotiation management and strong communication skills (verbal &amp; written) including excellent telephone and presentation skills \u00a0<br \/>- Work toward goal achievement using negotiation, teamwork\/collaboration, motivation and time\/work prioritize \u00a0<br \/>- Can demonstrate innovation and good judgment\/problem-solving skills when making decisions \u00a0<br \/>- Can establish an individual course of action to accomplish goals while using appropriate\u00a0<\/p><br \/><p><b>It would be a plus if you:\u00a0<\/b>\u00a0<\/p><br \/><p>- Have experience in working in Channel environment, knowledge of partners and distributors\u00a0<\/p><p>Don\u2019t meet every requirement? No worries. We\u2019re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don\u2019t check every box, we still encourage you to apply. We\u2019ll do our best to match you with the right job, whether it\u2019s this one or another role.\u00a0\u00a0<\/p><br \/><p><b>What\u2019s in it for you\u00a0<\/b>\u00a0<\/p><br \/><p>- Full-time 39 hours\/week permanent contract: Mon to Fri 09,00 - 18,00<br \/>- Salary 23.400\u20ac gross\/year &#43; 7.200 \u20ac bonus\u00a0\u00a0&#43; medical insurance<br \/>- Central location in Barcelona \u00a0<br \/>- Bring-a-friend (referral) bonus opportunities \u00a0<br \/>- Full paid training on the company and the project you&#39;ll be working on \u00a0<br \/>- Career development programs, specialized courses \u00a0<br \/>\u00a0<\/p><p>Experience the best version of you!\u00a0\u00a0<\/p><p>At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u00a0\u00a0<\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. 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(French - speaking) - Hybrid - High Tech Industry HT05\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":null,\"country\":\"Spain\",\"short_description\":\"The Advisor I, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing\/receiving information, selling client products\/service, as well as providing basic customer service support.\",\"long_description\":\"<p><b>Experience the power of a game-changing career\u00a0<\/b>\u00a0<\/p><br \/><p>Want to be part of an innovative and growing team? We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u00a0\u00a0<\/p><br \/><p>If you\u2019re looking to grow and be inspired, as a <b>Sales Representative<\/b> in <b>Barcelona<\/b> <b>(Hybrid)<\/b>, you will be part of our team of game-changers who are powering the brands of the future in the Tech industry.\u00a0\u00a0<\/p><br \/><p><b>Career growth and personal development\u00a0<\/b>\u00a0<\/p><br \/><p>This is a great opportunity to experience the power of what\u2019s next and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed.\u00a0\u00a0<\/p><br \/><p><b>What you will do in this role\u00a0<\/b>\u00a0<\/p><br \/><p>In everything we do, we believe in doing right by and for people \u2013 our clients, their customers, our people, our community, and our planet.\u00a0\u00a0<\/p><br \/><p>As a <b>Sales Representative<\/b> in our team, you will:\u00a0\u00a0<\/p><p>- Articulate clearly Partner Program value proposition and register new resellers into the program \u00a0<br \/>- Respond in a timely and accurate manner to calls\/e-mails from resellers, routing onwards if appropriate. Drive answer when time need to find appropriate answer \u00a0<br \/>- Provide basic general information on products for inbound and outbound calls or e-mails \u00a0<br \/>- Detect High Business Opportunities \u00a0<br \/>- Act as the main point of entry for telephone contacts generated by partner telemarketing activities and campaigns \u00a0<br \/>- Process callout campaign based on a predefined list of resellers \u00a0<br \/>- Process specific marketing on products and services\u00a0<\/p><br \/><br \/><p><b>Concentrix is a great match if you:\u00a0<\/b>\u00a0<\/p><p><br \/>- Have outstanding communication skills (verbal and written) in French and English \u00a0<br \/>- Have previous B2B sales experience \u00a0<br \/>- Are positive, goal and target orientated \u00a0<br \/>- Are comfortable speaking with business users at all levels \u00a0<br \/>- Are a strong individual contributor as well as a team player \u00a0<br \/>- Can handle project tasks with minimal direction and supervision \u00a0<br \/>- Are highly organized and detail oriented \u00a0<br \/>- Can prioritize workload.\u00a0\u00a0\u00a0<\/p><p>\u00a0<\/p><br \/><p><b>What\u2019s in it for you\u00a0<\/b>\u00a0<\/p><br \/><p>- Full-time 39 hours\/week permanent contract: Monday to Friday from 09:00 to 18:00<\/p><p>- Salary: 20.000 euros gross\/year &#43; bonus up to 7,500 euros gross\/year and private medical insurance<br \/>- Central office location in Barcelona \u00a0<br \/>- Full paid training on the company and the project you&#39;ll be working on \u00a0<br \/>- Career development programs, specialized courses \u00a0<br \/>\u00a0<\/p><p><b>Experience the best version of you!\u00a0\u00a0<\/b><\/p><p>At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u00a0\u00a0<\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. 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Benalmar Local 12\",\"address\":\"ESP Benalm\u00e1dena Costa - Plaza Solymar, C.C. Benalmar Local 12\",\"city\":\"Benalm\u00e1dena Costa\",\"state\":\"Malaga\",\"postal_code\":\"29630\",\"region\":null,\"country\":\"Spain\",\"short_description\":\"The Advisor II, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing\/receiving information; selling client products\/service as well as providing basic customer service support.\",\"long_description\":\"<p><span style=\\\"color:#000000\\\"><b>Experience the power of a game-changing career\u00a0<\/b><\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">Are you looking to grow your career in sales and work with leading technology brands?\u00a0<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">We\u2019re a global technology and services leader that powers the brands of the future. In this role, you\u2019ll support one of our key partners, driving growth through strong reseller relationships and high-impact sales strategies.\u00a0<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">As an Inside Partner Sales Representative (IPSR) in Malaga, you will play a key role in developing partner networks, generating opportunities, and driving revenue across the SMB segment.\u00a0<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">Career growth and personal development\u00a0<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">We\u2019ll provide you with the tools, training, and support you need to succeed. You\u2019ll gain valuable experience in B2B sales, partner management, and account development, with opportunities to grow within a global organization.\u00a0<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">What you will do in this role\u00a0<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">- Build and manage strong relationships with resellers and partners, acting as a subject matter expert and expanding the partner network within your assigned territory. \u00a0<br \/>- Qualify and convert inbound leads into sales opportunities, working closely with partners to drive deals through to closure. \u00a0<br \/>- Manage the full sales cycle, including pricing support, solution positioning, negotiations, and deal closing. \u00a0<br \/>- Develop and maintain a healthy sales pipeline, supporting account planning and ensuring accurate reporting and funnel management. \u00a0<br \/>- Promote and enable the use of sales tools and product knowledge among partners, ensuring alignment with programs and processes. \u00a0<br \/>- Drive partner engagement through proactive outreach, trainings, and events, while ensuring a strong post-sales experience.\u00a0\u00a0<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">Your qualifications\u00a0<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">- Experience in sales, account management, or partner sales, preferably in a B2B or tech environment. \u00a0<br \/>- Strong sales and negotiation skills, with the ability to identify opportunities and drive revenue growth. \u00a0<br \/>- Excellent communication, relationship-building, and organizational skills. \u00a0<br \/>- Customer-focused mindset with strong listening and problem-solving abilities. \u00a0<br \/>- Ability to manage multiple priorities, maintain pipeline accuracy, and work towards targets and KPIs. \u00a0<br \/>- Proficiency in Microsoft Office tools; experience with CRM or sales platforms is a plus.\u00a0\u00a0<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">What\u2019s in it for you\u00a0<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">- Full-time 39 hours\/week permanent contract \u00a0<br \/>- Salary 21.000\u20ac gross\/year &#43; up to 7.4000\u20ac gross\/year &#43; private medical insurance<br \/>- Great location in Malaga<br \/>- Bring-a-friend (referral) bonus opportunities \u00a0<br \/>- Full paid training on the company and the project you&#39;ll be working on \u00a0<br \/>- Career development programs and specialized courses\u00a0\u00a0<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">Experience the best version of you!\u00a0\u00a0<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u00a0\u00a0<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d\u00a0<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><i>Concentrix is an equal opportunity employer\u00a0<\/i><\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><i>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. 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This position is responsible for processing customer orders and sales, providing\/receiving information, selling client products\/service, as well as providing basic customer service support.\",\"long_description\":\"<br \/><h2><b><span style=\\\"font-size:inherit\\\">Experience the power of a game-changing career<\/span><\/b><\/h2><br \/><p><span style=\\\"font-size:inherit\\\">Want to be part of an innovative and growing team? We&#39;re a global technology and services leader that powers the brands of the future. We help well-known brands, the ones you use every day, improve their businesses with technology and integrated solutions, in over 70 countries.<\/span><\/p><p><span style=\\\"font-size:inherit\\\">If you&#39;re looking to grow and be inspired, as a <\/span><b><span style=\\\"font-size:inherit\\\">Sales Representative<\/span><\/b><span style=\\\"font-size:inherit\\\"> in Barcelona (hybrid), you will be part of our team of game-changers who are powering the brands of the future in the Tech industry.<\/span><\/p><br \/><h2><b><span style=\\\"font-size:inherit\\\">Career growth and personal development<\/span><\/b><\/h2><br \/><p><span style=\\\"font-size:inherit\\\">This is a great opportunity to experience the power of what&#39;s next and develop &#34;friends for life&#34; at the same time. We&#39;ll give you all the training, cutting-edge technologies, and the continuing support you&#39;ll need to succeed.<\/span><\/p><br \/><p><span style=\\\"font-size:inherit\\\">As a <\/span><b><span style=\\\"font-size:inherit\\\">Sales Representative<\/span><\/b><span style=\\\"font-size:inherit\\\"> in our team, you will:<\/span><\/p><br \/><ul><li><span style=\\\"font-size:inherit\\\">Responsible for a portfolio of partners and to develop their business sell out, growth and margin, based on the company Strategy.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Process callout campaigns based on a predefined list of resellers, or partner segmentation.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Account Management \/ Business Planning with key partner accounts.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Provide general product information for inbound and outbound calls or e-mails.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Educate partners on BU products and solutions.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Drive Company Value Proposition &amp; Key Selling Points of our solutions\/Business Partner Program and articulating company benefits against competitors.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Ensure partners are taking advantage of promotions, events &amp; programs.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Work together with partner to drive revenue for BU via campaigns, opportunity identification (and closure) and other methods.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Detect and provide transparency of qualified opportunities and take actions to close them with partner &amp; support partners to close big deals when absolutely necessary.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Communicate events, webinars and webcast information and ease registration.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Work closely with telemarketing, end user sales teams and other key resources providing sales coverage to country to maximize revenue and customer\/partner satisfaction.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Respond in a timely and accurate manner to calls\/e-mails from resellers, routing onwards if appropriate. Drive the answer when time need to find appropriate answer.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Evangelize the usage of company Smart Tools (online tools accessible from Partner Portal).<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Re-Activation of dormant partners ensure partners remain loyal to the company and are active on a monthly basis.<\/span><\/li><\/ul><br \/><h2><b><span style=\\\"font-size:inherit\\\">Your qualifications<\/span><\/b><\/h2><br \/><p><span style=\\\"font-size:inherit\\\">We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.<\/span><\/p><br \/><p><b><span style=\\\"font-size:inherit\\\">Concentrix is a great match if you:<\/span><\/b><\/p><br \/><ul><li><span style=\\\"font-size:inherit\\\">Native Italian and Fluent English<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Outstanding communication skills (verbal and written).<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Previous B2B sales experience preferred<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Positive attitude and goal orientation.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Experience in negotiations is a plus.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Comfortable speaking with business users at all levels.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Strong individual contributor as well as a team player.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Handle project tasks with minimal direction and supervision.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Highly organized and detail oriented.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Target success driven.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Flexibility in prioritizing workload.<\/span><\/li><\/ul><br \/><p><span style=\\\"font-size:inherit\\\">\u00a0 <\/span><b><span style=\\\"font-size:inherit\\\">Personal characteristics<\/span><\/b><\/p><ul><li><span style=\\\"font-size:inherit\\\">Comfortable speaking with business users at all levels.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Strong individual contributor as well as a team player.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Handle project tasks with minimal direction and supervision.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Highly organized and detail oriented.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Target success driven.<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Flexibility in prioritizing workload.<\/span><\/li><\/ul><br \/><h2><b><span style=\\\"font-size:inherit\\\">What&#39;s in it for you<\/span><\/b><\/h2><br \/><p><span style=\\\"font-size:inherit\\\">We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That&#39;s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.<\/span><\/p><p><span style=\\\"font-size:inherit\\\">In this role, we offer benefits that help support your unique lifestyle:<\/span><\/p><br \/><ul><li><span style=\\\"font-size:inherit\\\">Full time 39 hours\/week permanent contract: Monday to Friday from 09:00 - 18:00<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Salary 22.100 euros gross\/year &#43; up to 4.400 euros gross\/year in bonus &#43; private medical insurance<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Great office location in Barcelona, with hybrid work model<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Full paid training about the company and the project you will be working on<\/span><\/li><li><span style=\\\"font-size:inherit\\\">Career development program and specialized courses<\/span><\/li><\/ul><br \/><p><span style=\\\"font-size:inherit\\\">Experience the best version of you!<\/span><\/p><p><span style=\\\"font-size:inherit\\\">At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.<\/span><\/p><p><span style=\\\"font-size:inherit\\\">If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their &#34;employer of choice.&#34;<\/span><\/p><p><i><span style=\\\"font-size:inherit\\\">Concentrix is an equal opportunity employer.<\/span><\/i><\/p><p><i><span style=\\\"font-size:inherit\\\">We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.<br \/><\/span><\/i>R1770172\u00a0<\/p>\",\"ats_external_id\":\"R1770172\",\"location\":\"Barcelona, CATALONIA\",\"job_type\":\"full_time\",\"salary\":\"1675\",\"salary_type\":\"monthly\",\"salary_currency\":\"EUR\",\"updated_at\":\"2026-10-28T11:06:26.820+01:00\",\"created_at\":\"2026-10-06T12:07:36.617+02:00\",\"latitude\":null,\"longitude\":null,\"landing_page_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTY5?\",\"apply_url\":\"https:\/\/concentrix-spain.talkpush.com\/site\/campaigns\/Z2lkOi8vYXN0cmFldXMvQ2FtcGFpZ246OlJlY29yZC8xMTY5\/apply?\",\"head_count\":\"300\",\"role_type\":null,\"sub_role_type\":null,\"shift_type\":null,\"allow_applications\":\"1\",\"publish_on_job_listing\":\"1\",\"job_category\":\"B2B Sales\",\"job_industry\":null,\"contract_type\":\"Permanent\",\"locale\":\"en\",\"remote_type\":null,\"workday_job_requisition_data\":{\"status\":{\"id\":\"OPEN\",\"wid\":\"a79256a1aece405c854ad3c143e912d7\",\"descriptor\":\"Open\"},\"company\":{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"organization_reference_id\":\"WES05\"},\"location\":{\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"country\":{\"wid\":\"bd34c524a6a04ae6915f5d96fa086199\",\"iso2\":\"ES\",\"iso3\":\"ESP\",\"descriptor\":\"Spain\",\"iso_numeric\":\"724\"},\"postal_code\":\"8020\",\"primary_location\":{\"id\":\"ES-BAR-SELVA-01\",\"wid\":\"e3ece62c945d101d479c643715ac0000\",\"descriptor\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\"}},\"languages\":[\"English\",\"Italian\"],\"recruiter\":{\"email\":{\"address\":\"francisco.ferrer@concentrix.com\"},\"first_name\":\"Ferrer, Francisco\"},\"categories\":[{\"descriptor\":\"CF B2B Sales\"}],\"recruiters\":[{\"id\":\"102538739\",\"wid\":\"da7d7d2449a21010333ecc44217d0000\",\"descriptor\":\"Francisco Ferrer (102538739)\"}],\"hiring_type\":\"Full_time\",\"job_profile\":{\"id\":\"JC3364\",\"descriptor\":\"Advisor I, B2B Sales\"},\"remote_type\":null,\"is_evergreen\":false,\"job_postings\":[{\"job_posting_id\":\"JOB_POSTING-3-390074\",\"external_job_path\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ESP-Barcelona---C-de-la-Selva-de-Mar-129\/Sales-Representative---Italian---speaking----Hybrid---HT05--Closed-_R1770172\",\"external_apply_url\":\"https:\/\/cnx.wd1.myworkdayjobs.com\/external_global\/job\/ESP-Barcelona---C-de-la-Selva-de-Mar-129\/Sales-Representative---Italian---speaking----Hybrid---HT05--Closed-_R1770172\/apply\",\"job_requisition_id\":\"R1770172\"}],\"organizations\":[{\"wid\":\"f9af6d726098012800e86f183c06bbbd\",\"descriptor\":\"COGS (SITE) Production Agent Direct\",\"reference_id\":\"PRODUCAGENT-DIR\",\"custom_reference_id\":null,\"company_reference_id\":null},{\"wid\":\"316c85c94489102650ff3a4579550000\",\"descriptor\":\"W0ZZG9 Hpi Coe Ipbm Proximity\",\"reference_id\":\"W0ZZG9\",\"custom_reference_id\":\"W0ZZG9\",\"company_reference_id\":null},{\"wid\":\"f633454b00fc1025fcc7082b8c6b0000\",\"descriptor\":\"25545 - HPINC - 980008577\",\"reference_id\":\"980008577\",\"custom_reference_id\":\"980008577\",\"company_reference_id\":null},{\"wid\":\"5a03f0bff16e101ac0ba114cc14a0000\",\"descriptor\":\"Concentrix Spain Business Process Outsourcing S.L.U.\",\"reference_id\":\"WES05\",\"custom_reference_id\":null,\"company_reference_id\":\"WES05\"}],\"pay_rate_type\":{\"id\":\"Salary\",\"wid\":\"b67da9176e3d1062eacc7c9bc20a24ad\",\"descriptor\":\"Salary\"},\"hiring_manager\":{\"email\":{\"address\":\"luca.alberti@concentrix.com\"},\"first_name\":\"Luca Alberti (102538550)\"},\"category_groups\":[{\"id\":\"CF Operations Group\",\"wid\":\"0227dc387a090187aaf480feec6590e6\",\"descriptor\":\"Operations Group\"}],\"job_requisition\":{\"id\":\"R1770172\",\"wid\":\"0acc23cb504810347eeb275f6ac30000\",\"descriptor\":\"Sales Representative  (Italian - speaking) - Hybrid - HT05\"},\"requisition_type\":\"regular\",\"workday_job_type\":\"Internal and External\",\"compensation_grade\":{\"id\":\"CF Grade_12\",\"wid\":\"0227dc387a09010cbf41f898e165143b\",\"descriptor\":\"Grade 12\"},\"job_requisition_ownership\":null,\"additional_job_description\":null},\"source\":\"Talkpush\",\"source_domain\":\"concentrix-spain\",\"internal_job_listing\":\"\",\"round_robin_candidate_attribute_id\":null,\"prescreening_set_id\":\"1\",\"onboarding_set_id\":null,\"enable_apply_with_resume\":\"1\",\"enable_onboarding\":\"0\",\"accept_duplicate_applications\":\"0\",\"delay_between_two_applications\":\"0\",\"auto_call\":\"0\",\"on_erp_listing\":\"0\",\"recruitment_center_id\":null,\"voice_phone_id\":null,\"whatsapp_phone_id\":null,\"is_template\":\"0\",\"relevance_score\":\"1\"},{\"id\":\"1004\",\"campaign_id\":\"27464\",\"campaign_title\":\"Associate Director, Marketing Solutions R1769994\",\"campaign_type\":\"job_application\",\"job_title\":\"B2B Marketing Strategist\",\"street\":\"CAN ON Work-at-Home\",\"address\":\"CAN ON Work-at-Home\",\"city\":\"CAN\",\"state\":\"Ontario\",\"postal_code\":\"L5B 1R6\",\"region\":null,\"country\":\"Canada\",\"short_description\":\"We're Concentrix. The global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\u2019re proud to be recognized with awards such as \\\"World's Best Workplaces,\\\" \u201cBest Companies for Career Growth,\u201d and \u201cBest Company Culture,\u201d year after year.\\n\\nJoin us and be part of this journey towards greater opportunities and brighter futures.\\n\\nThe B2B Marketing Strategist is the SME for B2B and B2B Partner Marketing. The SME will leverage a combination of tech and agency capabilities along with productized solutions within PMG as well as partner with our broader B2B sales practice to design solutions that meet client objectives and KPI commitments.  \\nThese solutions will encompass data, technology, marketing and analytics strategies and will be based on a combination of industry best practice and Concentrix proprietary experience.\\n\\nConcentrix operates an AI-native marketing model that embeds intelligence across the full demand generation lifecycle, from strategy design and campaign architecture through execution and reporting. This role is responsible for translating that model into strategic recommendations for B2B clients and prospects, and is expected to work fluently within Concentrix's AI-native tools and workflows to sharpen strategic thinking and pressure-test recommendations \u2014 not just understand them conceptually \u2014 without requiring deep technical ownership of the underlying platform.\",\"long_description\":\"<h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>What you will do in this role<\/b><\/span><\/h2><h2 style=\\\"color:!important\\\"><b>B2B Communications Strategy<\/b><\/h2><ul><li>Contribute to setting a new standard for communications planning, leveraging the extensive capabilities across Concentrix, with a specific focus on partnering with the B2B Sales Practice.<\/li><li>Enhance the existing B2B communications planning methodology<\/li><li>Educate the broader organization on modern B2B marketing best practices.<\/li><li>Understand data, technology and marketing communications requirements among target B2B client prospects<\/li><li>Help pre-define communication solutions that support critical B2B and B2B partner engagement stages: demand generation, up-sell\/cross-sell and renewals.\u00a0<\/li><li>Work with our digital advertising team to partner with leading data and technology providers to enable best-in-class capabilities.<\/li><\/ul><br \/><p><b>Consultation &amp; Strategy<\/b><\/p><ul><li>Proactive sales support internally and with B2B clients for marketing solutions.<\/li><li>Partner with sales and solutions teams to develop new prospective marketing solutions and strategies, supporting new business bids and proposals.<\/li><li>Maintain a full understanding of Concentrix capabilities and product offerings and can align them to best suit the clients\u2019 needs<\/li><li>Understand where, when and how to apply Concentrix capabilities and product offerings to meet client needs and satisfy their objectives<\/li><li>Use client and end-customer insights, best practices and past performance as foundation for forming strategic recommendations.<\/li><li>Continuous learner by nature.\u00a0 Maintains a broad understanding of B2B buyer trends.<\/li><li>Develop and maintains partnership with key technology partners that enable the product offering.<\/li><\/ul><p><b>Technology<\/b><\/p><ul><li>Actively use AI tools (e.g., Claude, Microsoft Copilot) as part of daily strategic work \u2014 research, competitive analysis, client recommendations, proposal development \u2014 and role-model this behavior for the broader team. <\/li><li>Responsible for understanding the martech and adtech landscape and how technology is used to support effective B2B marketing campaigns that drive business outcomes<\/li><li>Are committed to maintaining a current understanding of how all forms of AI (ML, generative, agentic) are impacting marketing communications technology, creative, engagement, etc. and can guide our teams on best integration and use.<\/li><\/ul><br \/><p><b>Responsibilities<\/b><\/p><ul><li>Set strategic direction for B2B marketing solutions, translating client objectives into differentiated, defensible program recommendations.<\/li><li>Effectively represent Performance Marketing Group products, services and capabilities, along with broader Concentrix capabilities through internal collaboration and client engagement.\u00a0<\/li><li>Collaborate with teams across Concentrix such as development, program management, sales, other solutions colleagues, etc. to develop and maintain capabilities and product offerings leveraging Salesforce technology.<\/li><li>Develop communication material that clearly defines the service offering, articulates the value and key differentiators and tailors these communications to the different internal and external audiences.<\/li><\/ul><br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Your qualifications<\/b><\/span><\/h2><p style=\\\"color:!important\\\"><span style=\\\"color:#374151\\\">We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#374151\\\">Concentrix is a great match if you:<\/span><\/p><h3><\/h3><ul><li>Have a Bachelors Degree (BA or BS) in Marketing, Business, Communications, or similar from an accredited four-year college or university.<\/li><li>Have 7-9 years of related experience or an equivalent combination of experience and education may be considered.<\/li><li>Have experience with designing B2B marketing solutions required.\u00a0<\/li><\/ul><p><span style=\\\"color:#374151\\\">It will be a plus if you:<\/span><\/p><ul><li>Have experience working in automotive and technology industries <\/li><li>Have experience working with Salesforce and Hubspot<\/li><\/ul><p>\u00a0<\/p><h3><b>Skills<\/b><\/h3><ul><li>Demonstrated fluency working with AI tools (Claude, Copilot, or similar) to accelerate strategic analysis and client-facing recommendations.<\/li><li>Ability to adapt written and verbal communication skills to different styles and environments (persuasive, diplomatic, influential, technical) of clients<\/li><li>Able to discern appropriate level of detail of communications including the best method for delivery (video, voice, email, in-person)<\/li><li>Advanced problem-solving using an analytics approach; evaluate, investigate and apply best practices and offer innovative solutions<\/li><li>Demonstrate the ability to maintain high performance and quality levels in an environment of constant change and pressure<\/li><li>Demonstrate the ability to champion significant projects, programs and business initiatives using creativity and ingenuity<\/li><li>Ability to define problems, collect data, establish facts and structure analysis for complex business issues<\/li><li>Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with broad impact.<\/li><li>Ability to read, write and comprehend complex documents, such as journals, position papers, proposals, contracts, technical\/functional specifications, etc.<\/li><li>Ability to make effective, persuasive speeches or presentations on complex topics. This includes the ability to sell, negotiate and close deals with customers.<\/li><li>Strong verbal, written and presentation skills<\/li><\/ul><br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>What&#39;s in it for you<\/b><\/span><\/h2><p style=\\\"color:!important\\\"><span style=\\\"color:#374151\\\">We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#374151\\\">In this role, we offer benefits that help support your unique lifestyle:<\/span><\/p><br \/><p><span style=\\\"color:#000000\\\">The base salary range for this position is $108,000 - $120,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, Registered Retirement Savings Plan, paid time off and holidays and paid learning days. <\/span><\/p><p><span style=\\\"color:#000000\\\">The deadline to apply for this position is: October 12, 2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.<\/span><\/p><br \/><h2 style=\\\"color:!important\\\"><span style=\\\"color:#111827\\\"><b>Power the best version of you!<\/b><\/span><\/h2><p style=\\\"color:!important\\\"><span style=\\\"color:#374151\\\">At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#374151\\\">If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d<\/span><\/p><br \/><p>#LI-remote<\/p><p><b>Physical and Mental Requirements:\u00a0<br \/><\/b><br \/>The employee is regularly required to operate a computer, keyboard, telephone\/headset, and\/or other office equipment as essential functions of this position. Work is generally sedentary in nature.<\/p><p><br \/><b>Equal Opportunity Statement:<\/b><\/p><p><\/p><p>Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.<\/p><p><\/p><p><b>Reasonable Accommodation Statement:<\/b><\/p><p><\/p><p>Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.\u00a0If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting <a target=\\\"_blank\\\" href=\\\"mailto:app.acco@concentrix.com\\\"><span style=\\\"color:#007380\\\"><u>app.acco@concentrix.com<\/u><\/span><\/a>.\u00a0 All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.<\/p><p><\/p><p><b>Artificial Intelligence (AI):<\/b><\/p><p><\/p><p><span style=\\\"color:#000000\\\">As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and\/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.<\/span><\/p><p><\/p><p><b>Work Authorization:<\/b><\/p><p><\/p><p>Only qualified applicants who are legally authorized to work in Canada will be considered. 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Esta es tu oportunidad de formar parte de un equipo global donde podr&aacute;s utilizar tus habilidades ling&uuml;&iacute;sticas para crear experiencias excepcionales para los clientes. \ud83c\udf0e<\/p>\\n<div style=\\\"padding-top: 20px; padding-bottom: 10px;\\\">\\n<div style=\\\"color: #999;\\\">Puesto:<\/div>\\n<div style=\\\"color: #003d5b; padding-bottom: 8px; font-size: 24px; font-weight: bold; font-family: 'Montserrat', sans-serif;\\\">Agente de Servicio al Cliente Biling&uuml;e<\/div>\\n<ul>\\n<li style=\\\"color: #002f35;\\\">Brindar soporte a clientes en ingl&eacute;s y espa&ntilde;ol v&iacute;a llamada, chat o correo.<\/li>\\n<li style=\\\"color: #002f35;\\\">Solucionar problemas con enfoque profesional y emp&aacute;tico.<\/li>\\n<li style=\\\"color: #002f35;\\\">Documentar casos siguiendo los procesos internos.<\/li>\\n<\/ul>\\n<\/div>\\n<div style=\\\"padding-left: 0; padding-right: 0; display: flex; justify-content: space-between;\\\">\\n<div style=\\\"width: 60%;\\\">\\n<div style=\\\"color: #00b5ad; padding-bottom: 8px; font-size: 18px; font-weight: bold; font-family: 'Montserrat', sans-serif;\\\">Beneficios<\/div>\\n<p style=\\\"color: #002f35;\\\">\u2705 Salario competitivo + bono por idioma<br \/>\u2705 Capacitaci&oacute;n continua<br \/>\u2705 Contrato permanente con prestaciones<br \/>\u2705 Trabajo presencial<br \/>\u2705 Cultura diversa e inclusiva<\/p>\\n<\/div>\\n<div style=\\\"width: 35%;\\\">\\n<div style=\\\"color: #00b5ad; padding-bottom: 8px; font-size: 18px; font-weight: bold; font-family: 'Montserrat', sans-serif;\\\">Requisitos<\/div>\\n<p style=\\\"color: #002f35;\\\">Ingl&eacute;s conversacional (m&iacute;nimo B2)<br \/>Bachillerato completo<br \/>Disponibilidad de horarios<br \/>Experiencia no obligatoria, pero es un plus<\/p>\\n<\/div>\\n<\/div>\\n<hr style=\\\"border: none; height: 1px; background-color: rgba(0, 0, 0, 0.2);\\\" \/>\\n<p style=\\\"color: #002f35;\\\">&iexcl;Estamos listos para conocerte! 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Bilingual R1769880\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Service Representative (Italian-speaking) - On-site FA02\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":\"Catalunya\",\"country\":\"Spain\",\"short_description\":\" .\",\"long_description\":\"<p><b>Experience the power of a game-changing career\u00a0<\/b>\u00a0<\/p><br \/><p>Want to be part of an innovative and growing team? We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.<\/p><br \/><p>If you\u2019re looking to grow and be inspired, as a<b> Customer Service Representative in Barcelona (on-site), <\/b>you will be part of our team of game-changers who are powering the brands of the future in tech.<\/p><br \/><p><b>Career growth and personal development\u00a0<\/b>\u00a0<\/p><p>This is a great opportunity to experience the power of what\u2019s next and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed.<\/p><br \/><p><b>What you will do in this role\u00a0<\/b>\u00a0<\/p><br \/><p>- Handle calls through CRM agent portal\u00a0<br \/>- Create quotations and orders via SAP system\u00a0<br \/>- Expedite and communicate expected delivery times to customers\u00a0<br \/>- Offer basic product advice to individual customer needs (at least catalogue knowledge)\u00a0<br \/>- Provide first level technical assistance to help customers identify their requirements for products and services\u00a0<br \/><\/p><br \/><p><b>Concentrix is a great match if you:\u00a0<\/b>\u00a0<\/p><br \/><p>- Have a proficient or bilingual level of Italian and advanced English\u00a0<br \/>- Are minimum a high school graduate\u00a0<br \/>- Have an interest in the technical field and a willingness to stay in the project for at least 2 years is of great importance\u00a0<br \/>- Are customer oriented, have excellent communication skills and have a commercial attitude and awareness\u00a0<br \/>- Have a business mindset will help you engage better with your contacts\u00a0<\/p><p>Don\u2019t meet every requirement? No worries. We\u2019re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don\u2019t check every box, we still encourage you to apply. We\u2019ll do our best to match you with the right job, whether it\u2019s this one or another role. \u00a0<br \/>\u00a0<\/p><p><b>What\u2019s in it for you\u00a0<\/b>\u00a0<\/p><br \/><p>- Full time 39 hours\/week permanent Monday to Friday from 9:00 to 18:00 <\/p><p>- Salary: 19.623 euros gross\/year up to 4.000 euros gross\/year \u00a0bonus\u00a0<\/p><p>- Great office location in Barcelona\u00a0<\/p><p>- Full paid training about the company and the project you will be working on\u00a0\u00a0<\/p><p>- Career development program and specialized courses\u00a0<\/p><br \/><p><b>Experience the best version of you!\u00a0<\/b>\u00a0<\/p><p>At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u00a0\u00a0<\/p><p>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d\u00a0<\/p><br \/><p><b>Concentrix is an equal opportunity employer\u00a0<\/b>\u00a0<\/p><p><i>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. 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This position is responsible for processing customer orders and sales; providing\/receiving information; selling client products\/service as well as providing basic customer service support.\",\"long_description\":\"<p><span style=\\\"color:#000000\\\"><b>Experience the power of a game-changing career\u00a0<\/b><\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">Are you passionate about sales, technology and business growth? Do you enjoy identifying new opportunities, building relationships and helping businesses find the right solutions?\u00a0<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">At Concentrix, we are looking for a Lead Growth Representative to support\u00a0one of our projects, driving lead conversion, partner engagement and new business opportunities across the SMB segment.\u00a0<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">In this role, you will work closely with partners, channel managers and sales teams to qualify opportunities, engage potential customers and accelerate the sales process. You&#39;ll combine proactive outreach, data-driven sales strategies and relationship building to help drive business growth.\u00a0<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><b>What you will do in this role\u00a0<\/b><\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">- Drive lead conversion and partner growth: Qualify and follow up on marketing-generated and partner-led opportunities, collaborate with partners and\u00a0 channel managers, and ensure opportunities progress efficiently through the sales pipeline.\u00a0<br \/>- Generate new business opportunities: Conduct proactive outreach through phone, email and LinkedIn to identify potential customers across the SMB and unattended customer segments. Research accounts, understand customer needs and communicate the value of\u00a0the\u00a0products and solutions.\u00a0<br \/>- Execute sales campaigns: Support targeted outbound campaigns, new product initiatives and regional sales strategies, working with country sales and channel teams to develop sales plans and re-engage stalled opportunities.\u00a0<br \/>- Manage CRM and sales performance: Maintain accurate and up-to-date records in Salesforce or similar CRM systems, monitor lead aging and conversion metrics, and ensure smooth handovers to account managers and inside sales teams.\u00a0<br \/>- Collaborate and continuously improve: Provide feedback on lead quality, identify opportunities to improve sales workflows and partner engagement, and follow up on outstanding opportunities to support faster sales cycles.\u00a0<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><b>Your qualifications\u00a0<\/b><\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">- Fluent or bilingual in French plus advanced English\u00a0<br \/>- 1\u20133 years of experience in lead generation, sales development or inside sales, preferably in a B2B, high-tech or SaaS environment.\u00a0<br \/>- Proven experience in lead generation, cold calling and delivering sales pitches, with a strong focus on achieving or exceeding targets.\u00a0<br \/>- Excellent verbal communication, interpersonal and phone sales skills, with confidence engaging potential customers and business partners.\u00a0<br \/>- A strong interest in technology and the ability to explain product benefits in terms of customer needs; knowledge of the SMB market is a plus.\u00a0<br \/>- Experience with Salesforce or similar CRM platforms; familiarity with outreach tools such as Outreach or Salesloft is an advantage.\u00a0<br \/>- Strong analytical and organisational skills, including pipeline management, prioritisation and time management.\u00a0<br \/>- A proactive, goal-oriented and collaborative mindset, with the ability to adapt to a fast-paced, changing environment.\u00a0<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><b>What&#39;s in it for you?\u00a0<\/b><\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">- Full-time position: 39 hours per week, rotative Monday to Friday from 9:00 to 18:00\u00a0<br \/>- Salary base of 25.000 euros gross \/year plus up to 5.000 euros gross \/year plus private medical insurance\u00a0<br \/>- Training and development opportunities to help you grow your career.\u00a0<br \/>- Multicultural and dynamic work environment with colleagues from around the world.\u00a0<br \/>- Career growth opportunities within Concentrix.\u00a0<br \/>- Employee discounts on a wide range of products and services.\u00a0<br \/>- Wellbeing initiatives and access to resources to support your physical and mental health.\u00a0<br \/>- Modern office environment with a collaborative and supportive culture.\u00a0<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">Experience the best version of you\u00a0<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">At Concentrix, we believe that our people are at the heart of everything we do. We create an environment where you can develop your skills, take on new challenges and grow your career.\u00a0<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\">If you&#39;re ready to take the next step in your sales career and help businesses discover the right technology solutions, we&#39;d love to hear from you!\u00a0<\/span><\/p><br \/><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><i>Concentrix is an equal opportunity employer\u00a0\u00a0<\/i>\u00a0<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><i>\u00a0<\/i>\u00a0<\/span><\/p><p style=\\\"color:!important\\\"><span style=\\\"color:#000000\\\"><i>We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. 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Bilingual R1769793\",\"campaign_type\":\"job_application\",\"job_title\":\"Customer Service Representative (Danish-speaking) - On-site - Electrical Automotive Industry XM01\",\"street\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"address\":\"ESP Barcelona - C\/ de la Selva de Mar, 129\",\"city\":\"Barcelona\",\"state\":\"Barcelona\",\"postal_code\":\"8020\",\"region\":null,\"country\":\"Spain\",\"short_description\":\" \",\"long_description\":\"<br \/><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">Experience the power of a game-changing career\u202f<\/span><\/b><span style=\\\"font-size:inherit\\\">\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Are you looking for what\u2019s next? We\u2019re a global technology and services leader that powers the brands of the future. We help well-known brands \u2014 the ones you use every day \u2014 improve their businesses with technology and integrated solutions, in over 70 countries.\u202f\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">If you\u2019re looking to grow and be inspired, as a <\/span><b><span style=\\\"font-size:inherit\\\">Customer Service Representative in Barcelona (On-site),<\/span><\/b><span style=\\\"font-size:inherit\\\"> you will be part of our team of game-changers who are powering the brands of the future in electric cars.\u202f\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">Career growth and personal development\u202f<\/span><\/b><span style=\\\"font-size:inherit\\\">\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">This is a great opportunity to experience the power of what\u2019s next and develop \u201cfriends for life\u201d at the same time. We\u2019ll give you all the training, cutting-edge technologies, and the continuing support you\u2019ll need to succeed.\u202f\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">What you will do in this role\u202f<\/span><\/b><span style=\\\"font-size:inherit\\\">\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">In everything we do, we believe in doing right by and for people \u2013 our clients, their customers, our people, our community, and our planet.\u202f\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">As a <\/span><b><span style=\\\"font-size:inherit\\\">Customer Service Representative<\/span><\/b><span style=\\\"font-size:inherit\\\"> on our team, you will:\u202f\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Take incoming customer contacts (via telephone, email, chat &amp; other automated alerts) and solve users\u2019 demands\u00a0<br \/>- Log call details onto call management systems and provide response and resolution within SLA\u00a0<br \/>- Maintain service and product knowledge and expertise associated with applications specific to individual customers\u00a0<br \/>- Ensure contractual SLA is maintained\u00a0<br \/>- Provide cover for other Agents in their absence, either within the same team or across teams\u00a0<br \/>- Understand and comply with administrative duties including holiday, sickness and overtime\u00a0<br \/>- Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">Your qualifications\u202f<\/span><\/b><span style=\\\"font-size:inherit\\\">\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\u202f\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">Concentrix is a great match if you:\u202f<\/span><\/b><span style=\\\"font-size:inherit\\\">\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Are proficient or bilingual in Danish and are fluent in English\u00a0<br \/>- Have 1 year working experience in Customer Service\u00a0<br \/>- Posses working knowledge of IT Platform, equipment, and applications: Windows\/MS Office\/ internet configuration\u00a0<br \/>- Have good disposition to work in a customer service environment\u00a0<br \/>- Can take ownership and progress calls to resolution or to escalate call to resolution\u00a0<br \/>- Experience in the automotive industry\u00a0<br \/>- Have working experience with electric vehicles or possess your own\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">Don\u2019t meet every requirement? No worries. We\u2019re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don\u2019t check every box, we still encourage you to apply. We\u2019ll do our best to match you with the right job, whether it\u2019s this one or another role.\u202f\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">What\u2019s in it for you\u202f<\/span><\/b><span style=\\\"font-size:inherit\\\">\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That\u2019s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.\u202f\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">In this role, we offer benefits that help support your unique lifestyle:\u202f\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">- Full-time 39 hours\/week permanent contract: Monday to Friday 08:00 to 18:00\u00a0<br \/>- Salary 21 700 euros gross\/year &#43; up to 2000 euros gross\/year in bonus\u00a0<br \/>- Central location in Barcelona\u00a0<br \/>- Bring-a-friend (referral) bonus opportunities\u00a0<br \/>- Full paid training on the company and the project you&#39;ll be working on\u00a0<br \/>- Career development programs and specialized courses\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><b><span style=\\\"font-size:inherit\\\">Experience the best version of you!\u202f<\/span><\/b><span style=\\\"font-size:inherit\\\">\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">At <\/span><b><span style=\\\"font-size:inherit\\\">Concentrix<\/span><\/b><span style=\\\"font-size:inherit\\\">, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\u202f\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k&#43; game-changers around the globe call Concentrix their \u201cemployer of choice.\u201d\u202f\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><i><span style=\\\"font-size:inherit\\\">Concentrix is an equal opportunity employer\u202f<\/span><\/i><span style=\\\"font-size:inherit\\\">\u202f\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><span style=\\\"font-size:inherit\\\">\u00a0<\/span><\/span><\/p><p><span style=\\\"color:#4a4a4a\\\"><i><span style=\\\"font-size:inherit\\\">We&#39;re proudly united as one team, one company, globally. We&#39;re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. 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