Job Title:
Associate, Sales Support
Job Description
This Virtual Customer Support Specialist role is responsible for servicing the inbound que pertaining to SAP store listed products via:
•Live chat
•Incoming Tickets
In addition, the role is responsible for demonstration of required products to SAP potential customers via conference call.
Responsibility/Activity
- Escalate clients' requests and complaints to appropriate channels.
- Update clients about their requests and complaints status accordingly
- Gather client's feedback, identify problem trend and report to supervisor for discussion or
- Resolve and accurately log customer's post-sale requests with the highest level of professionalism.
- Services may include responding to general order status and delivery queries, expediting Escalating issues which are beyond the training level provided.
- Provide full support to end user following protocols agreed between Webhelp and our client focusing on quality and appropriate communication.
- Engage with internal & external parties to understand requirements for execution
REQUIRED SKILL (MUST)
- Minimum 3 years’ experience in Technical support and Customer Service
- Have understanding about E-commerce
- Understand Software and Hardware
- Excellent verbal and written communication skills in English
- Education level: Diploma and above
- Minimum 2 years’ experience in IT or relevant experiences
- Be familiar with the Computer and Laptop
- Able to support APJ hour : 8am - 5pm
- Basic knowledge about Excel
- Knowledge on Javascript and/or Cloud Development
- Have sales representative experience.
- Having technical customer support is an advantage.
- Basic mathematical skills
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
English
Time Type:
Full time
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