Business Trainer in Accra

Description

If you’re looking to boost your career in the customer service industry and be valued and recognised, we have an amazing opportunity for you in the role of Trainer in our vibrant Accra office.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

We’re looking for a team player with excellent communication and organisational skills and the ability to recognise team talent, drawing it out and steering it in a direction toward success. You’ll be responsible for the planning, delivery, and improvement of training with the aim of preparing trainees in the best possible way for new tasks, roles, product launches or system changes.

Our ideal candidate leads by example, understanding the importance of customer service excellence and taking an approach to efficiency and understand the importance of customer service excellence. In this role, you’ll be facilitating training interventions relating to the campaign and other development opportunities as part of the operational training function.

If you are passionate about communicating, growth and improvement then apply today.

What you’ll be doing

As a Trainer on our team, you will be:

• Maintaining a high level of company and product knowledge
• Demonstrating, understanding and complying with all legislative requirements
• Ensuring service and quality are kept in line with training key performance indicators (KPIs), behavioural competencies and skills
• Delivering training initiatives in line with business needs on an ad hoc basis
• Providing ongoing evaluation of trainees during their training period
• Identifying development areas at an early stage and ensures appropriate support is implemented
• Ensuring all possible avenues are undertaken to assist delegates to pass the training at the required level
• Seeking to determine the cause of any issues presented by delegates by using effective questioning techniques to collect enough information to resolve the issue
• Responding to client needs, in terms of training and development, providing a range of different options, to determine the correct solution
• Proactively seeking to continuously self-improve, keeping abreast of new developments within the training and development field
• Ensuring all groups are trained in the appropriate timescales and accordingly to the training schedule

What you’ll need

Concentrix is a great match if you have:

·       Excellent communication, listening, organisational and problem solving skills

·       Clear understanding of the importance of meeting the training requirements

• 12 months' experience in a contact centre environment
• Ability to work independently with minimal supervision
• Minimum 12 months’ experience in a training role
• Competence and experience in the use of Microsoft Office packages
• Passion and drive for quality and continuous improvement
• An understanding of coaching, people development and training methodologies
• Ability to prioritise workload, meet deadlines and perform multiple tasks with attention to detail
  
  Experience the best version of you!
  

• If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 450k+ game-changers around the globe call Concentrix their “employer of choice.”

  Concentrix is an equal opportunity employer

  We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.