Job Title:
Associate, Sales Support
Job Description
Associate, Sales Support role is responsible for servicing the inbound que pertaining to SAP store listed products via:
• Live chat
• Incoming Tickets
In addition, the role is responsible for the demonstration of required products to SAP potential customers via conference calls.
- Escalate clients' requests and complaints to appropriate channels.
- Update clients about their requests and complaints status accordingly
- Gather client's feedback, identify problem trends, and report to supervisor for discussion or service enhancement. "Resolve and accurately log customer's post-sale requests with the highest level of professionalism.
- Services may include responding to general order status and delivery queries, expediting delivery, determining price eligibility, determining return eligibility, retaining customers, and if necessary, canceling order lines/orders, and providing general sales and policy information"
- Escalating issues which are beyond the training level provided.
- Provide full support to end user following protocols agreed between Webhelp and our client, focusing on quality and appropriate communication
- Engage with internal & external parties to understand requirements for execution
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
Time Type:
Full time
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