Associate Customer Success Specialist

Job Title:

Associate Customer Success Specialist

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for an Associate Customer Success Specialist to join our team. Today.

We are Concentrix+Webhelp. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix+Webhelp, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.

The future team member that will love this job will support an existing customer base to cultivate and build relationships, while ensuring customer satisfaction and engagement. You will develop an excellent level of product or service knowledge to support customer questions. Reporting to a sales manager, you will capture the voice of the customer for your assigned clients. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix+Webhelp, you can truly Own Your Future!

B2B

 

Here at Concentrix, we are a leading global provider of customer experience, solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune 500 clients and over 125 new economy clients. We support more than 40 countries across 6 continents and speak 40+ languages through the business. We pride ourselves on our staff delivering next generation customer experience and helps companies better connect with their B2B clients. In the B2B realm we offer renewal services, customer acquisition, customer success, account management and channel management- all tailored to our clients needs.

Customer Success Specialist

As a Customer Success Specialist, you will be a POC (point of contact) or provider of customer experience towards existing clients. Your focus will be making sure they have all the information necessary to successfully utilize their current licenses and feel satisfied with the product and service received - all of this with the final goal of having the clients feel motivated towards renewing their contract once the time comes.

You Have

• Prior experience working in a customer service

• Prior success in achievement of personal and team sales quota/goals

• Experience in high-volume calling

• Experience learning new technology and data

• Process orientation and ability to follow call scripts

• Problem solving skills

• Excellent knowledge of MS Office programs

• Experience working with Salesforce.com or similar CRM

• Experience or willingness to work from home

You Will

• Manage high volume of customer contacts and communications through phone and email each day

• Use contact search and productivity tools to verify contact information is accurate

• Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion

• Develop a level of product knowledge to speak intelligently to customers and address specific objections

• Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems

• Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"

• Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage

• Work with teams and management to promote a positive customer experience

Location:

NIC Managua - Kakau

Language Requirements:

English (Required), Spanish (Required)

Time Type:

Full time

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