Program Manager

Job Title:

Program Manager

Job Description

The Program Manager is responsible for aligning our global programs, providing tactical
production support to cross-regional and cross-functional projects, improving critical processes
and interacting with the client/stakeholder to assess, identify, and solve for health risk drivers in
order to achieve customer retention and expansion. May function as a tactical production project
management role on mildly complex projects with a heavy focus on cross-functional
collaboration, regional calibration, and process improvement through alignment, teamwork,
organization, and data analysis

Essential Functions - Duties and Responsibilities

• Partner with cross functional teams to assess and identify client health risk drivers, propose corrective action plans

• Partner with cross functional teams to develop and maintain strategic roadmaps to drive customer retention and expansion

• Plan and lead high-impact initiatives to improve scaled sales efficiency and effectiveness

• Continually assess operational risks and leverage the operational understanding of client/stakeholder processes to develop and implement corrective action plans globally

• Build a culture of globally consistent best practices through continuous improvement by actively collecting feedback through various methods, evaluating efficiencies, and recommending changes to optimize sales delivery

• Leverage strong interpersonal skills to establish trusted advisor relationships with clients

• Acts as client champion and facilitate timely resolution of client issues, leveraging resources from across the company as needed

• Lead expansion and efficiency projects including change requests

• Oversee development and maintenance of knowledge assets to drive repeatability and rapid adoption of optimal processes

• Seek counsel and guidance from higher level program managers. Receive guidance and mentorship on more complex projects/matters from higher level program managers and management

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

Time Type:

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