Customer Service Advisor - PO Glasgow

Job Title:

Customer Service Advisor - PO Glasgow

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Job Title: Travel Insurance Advisor
Location: Glasgow 

Salary: £23,878.40 (Operational hours are Monday to Saturday between 9am – 6.30pm, work 5 days out of 7, rotational Saturdays)

Career Progression Opportunities

Do you enjoy helping customers with their travel plans and ensuring they have the right coverage for their adventures? If you are passionate about delivering excellent customer service and want to be part of a dynamic team, we want you to join us as a Travel Insurance Advisor within the Post Office campaign!

We offer a competitive salary of £23,878.40, a range of employee benefits, and a clear career progression pathway to support your personal and professional growth in the insurance industry.

About the Role

As a Travel Insurance Advisor, you'll be the first point of contact for customers looking to purchase or update their travel insurance policies, including options for single trips, annual multi-trips, or backpacker trips. You’ll follow scripts to guide customers through non-advised conversations, asking targeted questions to gather essential information and ensure they are offered the best policy for their specific travel needs.

Your role will involve handling inbound and outbound calls, gathering details such as the travel destination, medical history, number of travellers, desired cover limits, and any planned activities. By using your expertise, you’ll help customers select the right coverage that suits their travel plans, providing them with peace of mind before their trip.

What You’ll Be Doing

• Travel Insurance Sales & Advice: Engage with customers to help them choose the appropriate travel insurance policy (single trips, annual multi-trips, or backpacker trips).
• Customer Interaction: Handle inbound and outbound calls, asking key questions to understand the customer’s travel details, including destination, medical history, number of travellers, coverage limits, and planned activities.
• Policy Creation: Use the information gathered during the conversation to recommend the most suitable travel insurance policy for the customer’s needs.
• Scripting & Compliance: Follow scripts to ensure your conversations remain compliant with regulations, while providing a helpful and friendly experience for customers.
• Problem-Solving: Address any customer questions or concerns regarding their travel insurance coverage, offering clear solutions and ensuring their satisfaction.
• Achieving Sales Targets: Contribute to business growth by meeting sales and performance targets while maintaining a focus on excellent customer service.

What We’re Looking For

• Experience: Previous experience in customer service or sales, ideally in insurance or a contact center environment, is preferred, but we will consider other relevant backgrounds.
• Customer-Focused: A natural problem solver who enjoys helping others and is comfortable gathering and analyzing customer information to recommend the best solutions.
• Communication Skills: Strong verbal communication skills with the ability to guide customers through the process, ensuring they understand the options available to them.
• Attention to Detail: Ability to capture accurate information and ensure the correct policy details are provided to customers.
• Digital Literacy: Comfortable using a range of software tools (Microsoft Office, CRM software, etc.) to track customer interactions and manage policy sales.
• Adaptability: Ability to follow scripts while tailoring the conversation to meet each customer’s unique needs, ensuring a personalized experience.

What We Offer

• Salary: £23,878.40 annually.
• Employee Benefits: Access to exclusive discounts on groceries, shopping, cinema, travel, and more via our employee discount portal.
• Wellbeing Support: Health and wellness programs, including access to a private GP and dental care options.
• Learning & Development: Ongoing training to enhance your skills and help you grow within the travel insurance industry.
• Career Progression: Clear pathways for career growth, with opportunities to take on leadership or specialized roles within the company.

We are dedicated to fostering an inclusive work culture where every team member has the opportunity to thrive. Whether you're new to the insurance industry or already have experience, we’ll provide the training and support you need to succeed.

Apply Today!

If you're ready to be part of a vibrant team and help customers secure the right travel insurance for their needs, we’d love to hear from you. Apply now to join our team in Sheffield and start your journey with us today!

Concentrix is an equal opportunity employer. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

#VERTICAL4INSURANCE

Location:

GBR Glasgow - 67 Hope Street

Language Requirements:

Time Type:

Full time

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