Customer Care Agent with Italian & English – On-site, Bucharest

Experience the power of a game-changing career 

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.  

If you’re looking to grow and be inspired, as a Customer Care Agent, you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more. 

Career growth and personal development 

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. 

What you will do in this role 

As a Customer Care Agent on our team, you will: 

• Manage multichannel interactions (voice, email, social media, or chat) to ensure a consistent customer experience  

• Maintain a high-quality service while interacting with the customers 

• Ensure superior quality and safe interactions on social media 

• Champion better brand experiences for our customers and clients 

Your qualifications  

Concentrix is a great match if you: 

• Are proficient or bilingual in Italian and English 

• Have strong communication skills - both written and verbal 

• Have attention to details, concentration, resilience and flexibility 

• Have critical thinking, decision-making power 

• Have good pc skills 

• Are familiar with social media, internet laws, policy regulations and market knowledge 

• Have availability to work from our office Bucharest 

What’s in it for you 

In this role, we offer benefits that help you support your unique lifestyle: 

• Full-time indefinite contract 

• Performance bonus 

• The option to choose from a board range of flexible benefits through MY Benefit Platform   

• Medical Subscription 

• Bring-a-friend (referral) bonus opportunities 

• Full paid training on the company and the project you'll be working on 

• Career development programs, specialized courses, and language classes  

Experience the best version of you! 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”