Job Title:
Senior Sales Engineer, Cloud Contact Center Solutions
Job Description
We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by
clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6
continents.
Our game-changers:
Challenge Conventions
Deliver outcomes unimagined
Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
Within our Software Solutions team, you will innovate and engineer cutting-edge technologies to transform the future of customer experience
(CX) and empowering our clients to work in new ways, learn from new insights, and seize new opportunities! Our transformative solutions are
powered by artificial intelligence, machine learning, learn from new insights, and seize new opportunities! Our transformative solutions are
powered by artificial intelligence, machine learning, facial recognition, cloud solutions and Big Data analytics. You will utilize design thinking,
secure engineering practices and lean agile methods to create unique intellectual property, and produce high quality, secure & solutions
for clients across several industry sectors.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans,
great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by
country/region.
We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
Senior Sales Engineer/Solutions Architect experienced solutioning CCaaS solutions that deliver outstanding Customer Experience. Expertise in Genesys Cloud CX (AWS Connect experience a plus) with an emphasis on customer-facing demo and presentation skills.
Your Impact:
- Review RFP requirements while leading solution design
- Develop and deliver technical presentations
- Provide technical product expertise during sales opportunities, both in person and remotely, to include providing live product demonstrations
- Build and configure demo scenarios in Genesys including ACD, IVR, outbound dialers, queuing, skilling, quality, ACD, Email, Web Messaging, and SMS and other digital channels
Your Qualifications:
- 7years of technology related sales or business development experience with direct field experience selling complex transformational technology solutions to Fortune 5000 companies.
- Abachelor's degree in engineering, computer science or MIS, or equivalent experience.
- Genesys Cloud CX certification(s).
- Experience migrating from Genesys PureCloud a strong plus.
- Knowledge of contact center skills, including ACD, IVR, NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording and screen recording, quality, ACD Email, Web Messaging and SMS
- Experience working with AWS, Google Cloud, AI and ML, and Generative AI
- Knowledge of other contact center platforms and VoIP protocols (particularly AWS Connect) a plus
- Experience interacting with customers, senior-level personnel and Team members
- Proficiency in Microsoft Office products including MS PowerPoint, MS Excel, MS Word, MS Teams and MS Outlook
Location:
UK, Work at Home, GB
Language Requirements:
English (Required)
Time Type:
Full time
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