Sr. Analyst, Strategy

Job Title:

Sr. Analyst, Strategy

Job Description

Role level: Sr. Analyst, Customer Engagement Solutions

About Us & The Role 

Are you passionate about leveraging data, generating compelling and actionable insights that drive business value, and being part of high performing teams? Do you have the desire to be part of a company whose vision is to continuously be the greatest customer engagement services company in the world? Do you want to be part of a company that is rich in Diversity and Talent? Then we have the perfect role for you!

At Concentrix Catalyst, we create exceptional customer engagement, accelerate digital transformation, and deliver actionable customer experience (CX) improvements. We focus on tapping into sentiment and building an emotional connection that keeps customers fanatical about our clients’ brands.

Concentrix Catalyst is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive companies from around the world to future-proof their business and stay ahead of the competition and customer expectations.

Concentrix Catalyst is searching for a talented CX Engagement Solutions Sr. Analyst to help lead a team through transformational projects. Candidate will work with large clients, interface with internal and external stakeholders, and develop recommendations for improvement. This role is responsible for autonomously executing tasks as they relate the project or needs of the client. The Sr. Analyst should possess an ability to learn new concepts, develop existing skills, and contribute value to strategic client initiatives while taking initiative to help lead teammates through strategic projects.

Essential Functions/Core Responsibilities  

• Consult with internal and external stakeholders on business operations and performance initiatives under guidance from manager
• Gather, review, and assess client data, information, or documentation related to existing business operations, processes, capabilities, and metrics
• Help lead the project team to successfully complete all phases of a client engagement, including but not limited to planning, due diligence, discovery activities such as data collection and focus groups, data cleaning, qualitative and quantitative analysis, and reporting results
• Lead interviews, focus groups, and side-by-side observations of client personnel to document current business and operational processes as input to process improvement initiatives
• Develop key components of client deliverables (includes ROI analysis, statistical analysis, strategic assessments, communications, and business processes) and/or oversee the work of project Analysts
• Conduct internal and client-facing presentations to stakeholders to provide findings and recommended changes for improvement initiatives

Candidate Background & Profile  

• Confidently communicate ideas to senior executives as well as internal and external stakeholders
• Desire to work on team deliverables where individual achievements are components of a larger effort
• Display an exceptional ability to take initiative and ownership with focus on continuous improvement
• Excellent attention to detail
• Demonstrated ability to guide and manage customer transformation efforts
• Strong problem-solving, analytical, and quantitative skills
• Knowledge of statistical concepts and applications 
• Working knowledge of contact centers and self-service channels preferred
• Bachelor's degree in related field from a four-year college or university with four to six years of consulting or analytics experience preferred
• Advanced Microsoft Office skills

Location:

PHL Bonifacio Global City - Bonifacio One Technology Tower

Language Requirements:

Time Type:

Full time

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