Job Title:
Networking Security Engineer 2025
Job Description
The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.
NOW SEEKING | Juniper SRX | Networking Switching Engineer| R1478541
LOCATION | Pavas CR4/Remote
Job Description
- This position will deliver support as a component of Juniper’s maintenance support Services (Program). The TSE’s are in charge of providing technical support for Juniper devices (Routing, Switching, Security and Network Management Security.
- The resolution of a Service Request may include problem isolation, lab replication, solution testing, packet capture, analyzing network traces, perform remote diagnostics and perform remote configuration.
Requirements:
- High School Diploma
- Advance English 90%
- Schedule Flexibility
Skills:
CCNA completed (version 7 updated)
Networking Fundamentals
Security
BGP
Dynamic Routing Protocols
OSPF
High Availability
Job Responsibilities
- Provide medium/high technical support via phone, live, secure meeting or e-mail by determining the best support options, which may include personal ownership until the completion of the case, requesting external support and/or escalating the case to a higher-level technical support representative.
- Apply existing technical skills and begin to develop advanced skills using tools and equipment appropriate for the position or specialization.
- Troubleshoot simple to complex hardware and/or software issues
- Follow appropriate escalation path to resolve technical issues from customers
- Assist external users of the client's technical products or services by answering questions and solving problems involved in their use.
- Identifies, investigates, and researches user questions and problems, and may refer to technical, professional, or service personnel for follow-up, as appropriate.
- Respond to basic to complex inquiries of a technical nature through case
- Create and update documentation about issues or possible solutions
Location:
CRI San Jose - Jacks
Language Requirements:
Time Type:
2025-12-31
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