Sr. Regulatory Compliance Administrator II

Summary

To provide independent regulatory compliance oversight and assurance of the risk and regulatory control environment within the South Africa geo, through audits / assurance reviews and risk assessment for Concentrix and client regulatory and contractual requirements.

Description

THE ROLE PURPOSE
To provide independent regulatory compliance oversight and assurance of the risk and regulatory control environment within the South Africa geo, through audits / assurance reviews and risk assessment for Concentrix and client regulatory and contractual requirements.  
By providing controls and checks to: 
    Evidencing adherence to key regulatory Manuals and frameworks agreed across the account 
    Oversight to demonstrate compliance with Regulatory and Contractual requirements 
    Identify risks and issues impacting the customer, operation or regulatory environment  
    Provide recommendation to improve the risk and control environment  
    Evidence conformance with processes
    Demonstrate compliance with Regulatory, Client and Concentrix requirements
    Identify fraud/potential fraud to protect Concentrix and its clients
    Champion the Concentrix Ethics and Compliance Culture
    Building and maintaining a risk profile 
    Working closely with our clients and internal colleagues to address risk and compliance matters 

Risk Assessment and Controls 
    Facilitate cross site/cross Line of Business consistency of regulatory processes, such as Consumer Duty and Treating Customers Fairly (TCF)
    Own Risk Assessment and Risk Profile (where applicable) of multiple campaigns, reporting outputs to internal stakeholders and where appropriate client stakeholders
    Actively support the change management process to ensure all relevant risks and compliance matters are highlighted through the impact assessment on all Change Requests
    Carry out risk based process audits and prepare clear reports

Compliance, Governance & Reporting 
    Assist the operation in identifying actions to close out audit findings and track completion 
    Risk reporting to be consistent, clear, accurately represented and communicated in a timely manner to the appropriate audience 
    Be the interface for other Concentrix Business audits, client audits and third party audits
    Ensure all client, regulatory and statutory trainings are taken on time, tracked and flag associated risks and issues  
    Champion the Culture of Ethical Business and Compliance  
    Work with broad range of internal teams to ensure internal processes meet client and regulatory requirements.
    Collect and collate data on a regular basis to ensure reporting standards and requirements are met 
    Maintain control of Compliance logging/schedules for own remit 
    Ensure all new policies have internal and external Compliance sign-off
    Highlight any concerns around Fraud and drive Fraud Prevention activities on the Delivery floor
    Be the Regulatory Compliance Team representation in South Africa at Client facing site or virtual meetings (new and existing Clients) and chair Client partnership Compliance meetings when required.  

PERSONAL ATTRIBUTES

•    Approachable/strong interpersonal skills and the ability to communicate at all levels, face to face or using remote tools
•    Professional & Confident in Risk and Compliance matters – Must have an established knowledge and experience of the UK Financial Services Regulator (The Financial Conduct Authority) 
•    Confident using Microsoft tools 
•    Can work independently to solve a range of complex problems
•    Strong investigative, planning and organizational skills
•    Attention to detail
•    Can break down complex topics into understandable, easy to digest information 
•    Track record of working to deadlines
•    Confident working remotely and as part of a team, taking on leadership attributes when required.  
•    Integrity – Does the right thing

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