Summary
The Manager II, Training & Quality oversees the strategic planning and execution of training and quality initiatives within the organization. This role is essential in ensuring the workforce is well-equipped with the skills and knowledge necessary to maintain high standards of quality and performance.
Description
Responsibilities:
- Lead and manage the development and implementation of comprehensive training and quality programs.
- Establish benchmarks and performance metrics to evaluate the effectiveness of training and quality initiatives.
- Collaborate with senior leadership to align training and quality strategies with broader organizational goals.
- Oversee the design and updating of training materials and quality standards documentation.
- Ensure compliance with regulatory requirements and industry standards in all quality and training activities.
- Manage and mentor a team of training and quality professionals, fostering a culture of continuous improvement.
- Utilize data-driven insights to refine and enhance training and quality processes.
Requirements:
- Education: Master’s degree in Education, Quality Management, Business Administration, or a related field.
- Experience: A minimum of 3 years of experience in training and quality management.
- Skills:
- Strong leadership and strategic planning abilities.
- Excellent communication and interpersonal skills.
- Expertise in quality assurance methodologies and training program development.
- Proficiency in learning management systems and quality management software.
- Analytical skills with the ability to interpret data and drive decisions.
Competencies:
- Strategic vision and execution.
- Leadership and team development.
- Quality focus and attention to detail.
- Change management and adaptability.
Internal Career Path Policies (Only for current employees)
- The game-changers must have the approval of his or her immediate supervisor to apply for the call.
- Required tenure: 6 months.
- Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average).
- Must not have active disciplinary actions.
- The game-changer may participate in only one process at a time.
- Comply with the learning paths of the Corporate University.
- Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call.
- If you were evaluated by the PC psychologist for a vacancy and you were not selected, you must wait at least 2 months to reapply for that same position from which you did not pass
- The process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it.
- Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform.
