Essential Functions/Core Responsibilities

Be the voice of SumUp – the direct link to the customers.
Take care of Italian speaking customers by phone, email, chat and social media channels.
Support SumUp’s merchants for all questions and inquiries about our product and service.
Work actively on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants.

Candidate Profile

Excellent language skills in Italian (C1) and feeling comfortable speaking and writing in English.
You love to communicate, while being easy-going and patient with our customers
You’re curious and persistent when solving issues.
You’re organized and cool-headed, and you thrive in a fast-paced environment.
You’re confident using smartphones, tablets and computers

Our Offer

Permanent employment (full time)
Private medical care
Language courses
Group insurance program, sports and leisure program
Multinational atmosphere

About us:

With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.

We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.

We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)

Location:

Poland, Szczecin

Language Requirements:

Time Type:

Full time

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