Associate, Planning & Scheduling

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

Build and maintain operational functions capacity plan

Headcount reconciliation - Coordinate the global use of the headcount forecasting system with a focus on data accuracy and key stakeholder understanding. Act as a point of contact.

FTE Financial submission (which is done quarterly review on Cost)

Manage capacity plan reviews with Ops leads

Manage the headcount forecasting process with consideration of known business events and strategies

Prepare monthly reports summarizing the headcount forecast at the corporate and business group levels. Present and discuss reports with leadership including analysis and commentary on key trends and observations.

Work with a continuous improvement mind set to identify opportunities to improve and simplify processes and programs to deliver enhanced outcomes, reductions in re-work and alignment to resourcing capacity.

Analyze and report on critical workforce metrics to enable leadership decision support.

Key skills & knowledge:

Candidates must possess Bachelor ’s Degree, Post Graduate Diploma or Professional Degree in any field.

Ideal candidature would be 3+ YEARS’ experience in Contact Centre.

Good Command of English both written and spoken

Experience in planning for Calls/e-mails/social media etc...

Strong skills of MS office (specialized MS Excel & Power Point)

Educational Qualification: Graduation

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'