Customer Service Advisor

Job Title:

Job Description

Take steps towards a new career today!

Working with us is more than just a job. It’s work you can feel proud of!

About us…

We’re looking for passionate, caring & experienced people to join our team working on behalf of a leading energy company!

• Hourly rate - £12 per hour with additional bonus earning opportunities.
• Work on site based at The Rocket, Newcastle Upon Tyne NE1 3SA.
• Full time permanent role – Contracted to 40 hours paid production, fully flexible between 9am-8pm Monday to Friday and 9am-4pm Saturday.

As an agent, you will be dealing with inbound calls from existing customers. You may deal with queries from pre-payment customers, reviewing the suitability of the customer being in pre-payment mode or working with vulnerable who are worried about not being able to pay for their bills or arrears on the account.

What’s in it for you:

• Benefits and discounts with local and national suppliers.
• 28 days annual leave.
• Refer a Friend incentive!
• Pension Scheme: auto enrolment after 92 days employment (if eligible).
• Employee Assist Program: a range of support and resources, accessed free.
• Benefex Employee Savings: access to hundreds of lifestyle savings, free online courses and a selection of wellbeing resources.
• UNUM Dental cover: comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
• Group Life Assurance: open to all UK employees from day 1 of employment.
• Employee Stock Purchase Plan: offered to staff working at Concentrix. The ESPP allows you to buy Concentrix stock (CNXC).

Responsibilities of a Customer Sales Advisor:

• Dealing with Vulnerable customer’s queries in a fast-paced, target driven environment.
• Demonstrating resilience and empathy whist addressing and collecting payments/outstanding balances.
• Up-selling relevant products and services.
• Generating bills and arranging payments.
• Walking customers through the provision of meter readings.
• Updating account profiles on our in-house systems.
• Booking engineer appointments.
• Maintaining a professional image for ourselves and our clients.
• Assisting our customers and addressing issues on their account to provide support and ensure they stay on supply.
• Review the suitability of the customer being in pre-payment mode by completing Safe and Practical checks.
• Identifying vulnerable customers and offering additional support to them.

Skills for success

• Minimum of 6-12 months working with customers in a call centre environment.
• Previous experience in energy is desired.
• A resilient nature and determination to achieve goals and targets.
• A passion to provide an excellent level of Customer Service.
• Effective problem solver.
• Strong verbal & written communication skills.
• Ability to navigate computer systems.
• A keen attention to detail & proactive approach to solving problems.

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What are you waiting for?

We are…One Team. One Company. One Concentrix

Concentrix is an Equal Opportunity Employer, and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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