Job Title:
Salesforce Admin/PO
Job Description
We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
What You'll Do:
- Improve the product backlog to maximize the value of the product.
- Define business requirements .
- Develop business process .
- Propose designs and development of processes to support internal & external customer service levels and operational Goals are met.
- Provide technical support on set up & Implementation of new customer and services engagements.
- Provide communication and escalation issues and work resolutions.
- Support implementation and guide documentation and reporting of main metrics and results.
What We Are Looking For:
- Manage Salesforce tasks/projects without any assistance.
- Must be experienced with working with Salesforce developers, architects, integration specialists and data analysts on large-scale projects.
- Will work on and manage smaller tasks and multiple asks from users that come in as daily cases.
- Can handle all technical support inquiries for Salesforce platform products not limited to Sales/Service Cloud, but also adjacent Salesforce tools such as Outlook Add-ins, SalesLoft, and integrated systems such as Power BI and other Arrow Salesforce Orgs via SF-to-SF Connectors.
- Expected to develop customized solutions within the Salesforce platform to support critical operations and meet project goals, user/stakeholder requirements and goals.
- Manage daily support and maintenance of internal Salesforce instance and conduct long-term improvement operations to ensure compatibility with evolving product roadmap requirements.
- Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects, and workflow.
- Proficiency with all automation functionality within the SFDC platform include Process Builder(PB), Flows and the transitioning from PB to Flows
- Must have excellent configuration and administration experience with SFDC development, including Apex Triggers, Visualforce pages, as a plus
- Must be extremely proficient in SFDC data modeling for reports and dashboards.
- Be a SFDC PO (Product Owner) and communicate with other Scrum Team POs and project managers, users, and other developers to design cohesive epic and user story strategies and ensure collaboration throughout all phases of development, testing and deployment.
- Maintain a flexible and proactive work environment to facilitate a quick response to changing user story and epic requirements and user/stakeholder goals and improve ways to meet product roadmap and strategic goals.
- Talk with partners, managers, and users to analyze user story goals and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instance (includes being proficient in detailed user story requirements gathering, documentation/write-ups, acceptance criteria, goals, and assumptions).
- Perform UAT testing with User Groups, document use cases for testing and perform department fixes during testing sessions.
- Be a resource for colleagues with less experience.
The Skills That Will Help You Succeed Even More:
- Salesforce ADM-201 Certification + Experience
- Salesforce Business Analyst Certification + Experience
- Salesforce Service Cloud Certification + Experience
- Salesforce Experience Cloud Certification + Experience
- JIRA knowledge and Experience
- Experience with Scrum Agile
- Experience with integration of Marketing data and systems like Eloqua, ZoomInfo, LinkedIn Sales Navigator
#ConcentrixCatalyst
Location:
MEX Work-at-Home
Language Requirements:
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
