Job Title:
Senior Compliance Administrator
Job Description
To provide independent risk oversight and assurance of the Tier 1 and 2 risk and regulatory control environment through audits / assurance reviews and risk assessment for Concentrix and client regulatory and contractual requirements.
Control and Checks
- Evidencing adherence to key regulatory Manuals and frameworks agreed across the account
- Oversight to demonstrate compliance with Regulatory and Contractual requirements
- Identify risks and issues impacting the customer, operation or regulatory environment
- Provide recommendation to improve the risk and control environment
- Evidence conformance with processes
- Demonstrate compliance with Regulatory, Client and Concentrix requirements
- Identify fraud/potential fraud to protect Concentrix and its clients
- Champion the Concentrix Ethics and Compliance Culture
- Building and maintaining a risk profile
- Working closely with our clients and internal colleagues to address risk and compliance matters
Risk Assessment and Controls
- Facilitate cross site/cross Line of Business consistency of regulatory processes, such as Consumer Duty and Treating Customers Fairly (TCF).
- Own Risk Assessment and Risk Profile of multiple campaigns, reporting outputs to internal stakeholders and where appropriate client stakeholders.
- Actively support the change management process to ensure all relevant risks and compliance matters are highlighted through the impact assessment on all Change Requests.
- Carry out risk based process audits and prepare clear reports.
Compliance, Governance & Reporting
- Assist the operation in identifying actions to close out audit findings and track completion
- Risk reporting to be consistent, clear, accurately represented and communicated in a timely manner to the appropriate audience
- Be the interface for other Concentrix Business audits, client audits and third party audits
- Ensure all client, regulatory and statutory trainings are taken on time, tracked and flag associated risks and issues
- Champion the Culture of Ethical Business and Compliance
- Work with broad range of internal teams to ensure internal processes meet client and regulatory requirements.
- Collect and collate data on a regular basis to ensure reporting standards and requirements are met
- Maintain control of Compliance logging/schedules for own remit
- Ensure all new policies have internal and external Compliance sign-off
- Highlight any concerns around Fraud and drive Fraud Prevention activities on the Delivery floor
- Chair Client partnership Risk and Compliance meetings
PERSONAL ATTRIBUTES
- Approachable/strong interpersonal skills and the ability to communicate at all levels, face to face or using remote tools
- Professional & Confident in Risk and Compliance matters
- Confident using Microsoft tools
- Can work independently to solve a range of complex problems
- Strong investigative, planning and organizational skills
- Attention to detail
- Can break down complex topics into understandable, easy to digest information
- Track record of working to deadlines
- Confident working remotely and as part of a team
- Integrity – Does the right thing
Location:
UK, Work at Home, GB
Language Requirements:
English (Required)
Time Type:
Full time
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