Job Title:

Customer Advisor (Payment)

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Responsibilities:

- Handle payment related tasks via internal system

- Outbound call to customer to inform customer or solve payment case for customer from six country which is New Zealand, Australia, Philippines, Singapore, Thailand, Malaysia, and Korean

- Handle e-mail communication with internal team and customer for payment related topics 

Required Qualification:

- Thai nationality

- High School Diploma or above

- Able to work in shift rotations

- English proficiency in B2 level or above

- New graduates are welcome

Working shift & schedule:

- 3 shift rotations (6.00-15.00,7.00-16.00,10.00-19.00)

- Shifts will be announced 2 weeks or 1 month advanced

- 2 days off (can be split in some cases)

- 1-month training and 2-month probation period

Benefits:

- Basic Salary
- Performance Incentive
- Diligent Allowance
- Social Security
- Group Insurance (Health)
- Annual Increment (As per company policy)
- Bonus (As per company policy)
- Leave Entitlement (AL, SL, BL, etc.)
- Entertainment Events (Whole year)
- Yearly Health Checkup (As per company policy)
- Special Rewards & Points to redeem any special vouchers, gifts, etc.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706

Language Requirements:

English (Required), Thai (Required)

Time Type:

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